HP (Hewlett-Packard) D1500 Series manual

HP Deskj et D15 00 se r ie s W in do ws He lp[...]

HP Deskjet D1500 Printer series HP Photosmart Software Help[...]

© 2007 Hewlett-Packard Development Company, L.P. Hewlett-Packard Com pany notices The information contained in this document is subject to change without notice. All rights reserved. Repro duction, adaptation, or translation of this material is prohibited without prio r written permission of Hewlett-Packard, except as allowed unde r copyright laws[...]

Contents 1W e l c o m e .... ................................ ............................... ............................. ............................... .....5 2 Special featur es ............................................ .................................................... ........................7 3 Get started Printer at a glance..........[...]

Printing shortcuts..... ................................ ................................. ................................. ...... .........35 Create printing shortcut s......................................................................... ...........................36 Delete printing shortcuts................ ..................................[...]

10 Shop for ink supp lies .................................................. ..........................................................56 11 Troubleshootin g Error messages........................................................................................ ......................... .......57 Print cartridge error messages.......................[...]

Document is misprinted............................................. ............................................................ ...97 Text and images are misali gned...... ........................... ......................... ......................... ......97 Document is printed off-center or at an angle.................... .................. ...[...]

1W e l c o m e Welcome to the HP Deskjet D1500 Printer seri es Help. For details on how t o use your computer and the printer together, see the following table and select a n appropriate topic. You can also use the table of contents pane on the lef t to locate informat ion. If you are using the pr oduct with a Windows 2000 com puter, some feature s[...]

Section Description HP inkjet supplies recyc ling program Find out how to recycle print cartridges. Chapter 1 (continued) 6W e l c o m e Welcome[...]

2 Special features Congratulations! The HP Deskjet is equipped with several exciting fe atures: • User friendly : Easy t o install and operate. • Borderless pri nting : Print 4 x 6 inch photos to the edges of the paper by using the borderless printing featu re. For information, see Print borderless photos . • Estimated ink le vels : Know the [...]

3 Get started • Printer at a glance • Power button a nd light • Paper tray • Print cartridges • Ink-backup mode Printer at a glance Click the links below to learn about the prin ter features. 1 Power button and light 2 Paper tray 1 Print cartridges 8 Get started Get started[...]

1 USB port Power button and light Use the Power button to turn the printer on a nd off. It can take a few seconds fo r the printer to turn on after you press th e Power button. 1 Power button and light The Power light flashes w hen the printer is proce ssing. CAUTION: Always use the Power button to turn the printer on and off. Using a power strip, [...]

Unfold the paper tray To unfold the paper tra y 1. Raise the printer cover. 2. Lower the paper tray. 3. Fold out the tra y extension. 4. Lower the printer cover. Chapter 3 10 Get started Get started[...]

Use the p aper tray Print on different sizes of media by sliding the pa per guide to the right or to the left. The printer deposits pri nted pages on the top of th e paper tray. Print cartridges Two print cartridges can b e used with the printer. 1 Tri-color pr int cartri dge 2 Black print cartridge NOTE: Your printer might be packaged with only a [...]

You can find the selecti on number in three places: • Selection numbe r label: Look at the lab el on the print cartri dge that you are re placing. 1 Selection number label • Printer documentat ion: For a list of pr int cartridge selectio n numbers, see the reference guide that came with the printer. • Print Cartridge Orderi ng Information dia[...]

To remove plastic tape from a p rint cartridge ▲ Hold the print cartri dge so that the copp er strips are on the bottom and facing toward the printer, and the n carefully remove the plastic tape . 1 Remove plastic tape CAUTION: Do not touch the print cartridge in k nozzles or copper contacts. Touching these pa rts will result in cl ogs, ink failu[...]

4 Connect the printer • USB USB The printer connect s to the computer with a univer sal serial bus (USB) cable. NOTE: For best printing perf ormance, use a USB 2.0 compatible cab le. For instructions ab out connecting the prin ter with a USB cable, see the Setup G uide that came with the printe r. NOTE: A USB cable might no t be packaged with you[...]

5 Print photos The printer software o ffers several features that make printing digital phot os easier and improve phot o quality. Learn ho w to print ph otos Print borderless photos . Print photos w ith a border . Learn how to perform other ph oto printing tasks •P r i n t a n Exif Print -formatted photo if yo u have Exif Print-e nabled software[...]

3. Place the phot o paper in the right side of the tray. The side t o be printed on shou ld face down and the sho rt edge should point tow ards the printer. If you are using photo paper that has a tear-off tab , verify that the tab is pointing away from the pri nter. 4. Push the paper into the printer until it stops. 5. Slide the paper gu ide firml[...]

5. If necessary, change the HP Real Lif e Technologies ph oto fix setting. 6. Select any other print set tings that you want, and then click OK . If you printed on photo paper wit h a tear-off tab, remove the ta b to make the document completely borderless. Use the What's This? he lp to learn about the f eatures that appea r in the Printer Pro[...]

4. Push the paper into the printer until it stops. 5. Slide the paper gu ide firmly against the edge of the paper. 1 Small photos 2 Large photos Print NOTE: If your softw are program includes a phot o printing feature, follow the instructions that ar e provided with the software program. Otherwis e, follow these inst ructio ns. 1. Open the photo in[...]

HP Real Life Technologies photo fix HP Real Lif e Technologies enhance the quality of your printed pho tos. In most cases, you do not need t o change the Basic default print setting. The Basi c setting sharpens the im ages that you print, and i mproves the quality an d clarity of lo w resolution images, such as tho se downloaded from th e Internet.[...]

5. In the Print Quality drop-down list, click Normal or Best . NOTE: For maximum dpi quality, go to the Advanced tab, and then select Enabled from the Maximum dpi drop-down list. For more informatio n, see Maximu m dpi . 6. Select any other print sett ings that you want, and th en click OK . The printer softw are automatically opt imizes the printe[...]

6 Print other documents E-mail Documents Letters Envelopes Postcards Ind ex cards Labels Transpar encies Brochures Greeting cards Booklets Poster s Iron-on transfers Printing tips : Minimize your cost and effort while maximizing the qua lity of your printouts with prin ting tip s. Printer software : Learn about the p rinter softwa re. Print e-mail [...]

3. Push the paper into the printer until it stops. 4. Slide the paper gu ide firmly against the edge of the paper. Print 1. Open the Printer Properties di alog box . 2. Click the Printing Shortcuts tab. 3. In the Printing Shortcuts list, click General Eve ryday Print ing or Fast/Econo mical Printing , and then speci fy the following prin t settings[...]

3. Push the pa per into the pri nter until it stops. NOTE: The paper will extend over the edge of th e tray. 4. Slide the paper guide firmly against the edge of the paper. Print 1. Open the Printer Properties dialog bo x . 2. Click the Printing Shortcuts tab. 3. In the Printing Shor tcuts list, click General Eve ryday Printing , and then speci fy t[...]

3. Push the paper into the printer until it stops. 4. Slide the paper gu ide firmly against the edge of the paper. Print 1. Open the Printer Properties di alog box . 2. Click the Printing Shortcuts tab. 3. In the Printing Shortcuts list, click Presentati on Printing , and then spe cify the following print set tings: • Paper Type : Plain paper •[...]

3. Push the envelope s into the printer until they stop. 4. Slide the paper guide firmly against the edge of the envelopes. Print 1. Open the Printer Properties dialog bo x . 2. Click the Features tab, and then select the f ollowing print setti ngs: • Paper Type : Plain paper • Size : An appropriate envelope size 3. Select any other print set t[...]

Print 1. Open the Printer Properties di alog box . 2. Click the Features tab, and then specif y the following prin t settings: • Paper Type : Click More , click Specialty Papers , and then select an appropriat e card type. • Print Quality : Normal or Best • Size : An appropriate card size 3. Select any other print sett ings that you want, and[...]

Print labels Guidelines • Use only paper, plastic, or clear labels that are desig ned specifically for inkjet printers. • Use only full sh eets of labels. • Avoid using labels that ar e sticky, wrinkled, or pullin g away from the protective backing. • Do not exceed the pap er tray capacity: 15 sh eets of labels (use only Le tter or A4-size [...]

Print transparencies Guidelin es • For great results, use H P Premium Inkjet Transparency Film. • Do not exceed the paper tray capacity: 20 transparenci es. Prepare to print 1. Slide the paper guide all the way to the left. 2. Place the tra nsparencies in the right side of the tray. The side to be printed should face down and t he adhesive stri[...]

3. Push the pa per into the pri nter until it stops. 4. Slide the paper guide firmly against the edge of the paper. Print 1. Open the Printer Properties dialog bo x . 2. Click the Features tab. 3. Specify the fo llowing print setti ngs: • Print Quality : Best • Paper Type : Click More , and then select an a ppropriate HP i nkjet paper. • Orie[...]

4. Push the cards in to the printer unti l they stop. 5. Slide the paper gu ide firmly against the edg e of the cards. Print NOTE: If your software program includes a greeting card printing feature, f ollow the instructions that ar e provided with the software program. Otherwis e, follow the instructions below. 1. Open the Printer Properties di alo[...]

Prepare to print 1. Slide the paper g uide all the way to t he left. 2. Place plain paper i n the right side of the tr ay. The side to be printed on sh ould face down. 3. Push the pa per into the pri nter until it stops. 4. Slide the paper guide firmly against the edge of the paper. Print 1. Open the Printer Properties dialog bo x . 2. Click the Pr[...]

Print posters Guidelin es • For poster print ing, sections of the po ster are automatical ly arranged on indivi dual sheets that can be t aped together. After th e sections of a poster have bee n printed, trim the edges of the sheets and tape the sheets to gether. • Do not exceed the paper tray capacity: 80 sheets of paper. Prepare to print 1. [...]

6. Check that the number of t iles that are selected matc hes the number of sheets for the poster, and th en click OK . 7. Select any other print set tings that you want, and then click OK . Use the What's This? he lp to learn about the f eatures that appea r in the Printer Propertie s dialog box. Print iron-on transfers Guidelines • When pr[...]

1. Open the Printer Properties di alog box . 2. Click the Features tab, and then specif y the following prin t settings: • Print Quality : Normal or Best • Paper Type : Click More , click Special ty Papers , an d then click Other specialty paper . • Size : An appropriate paper size 3. Click the Advan ced tab. 4. Click Printer Feat ures , and [...]

7 Printing tips Check your prin ter • Connect the printer to your computer. • Print a test page . Save time •U s e t h e Printing shortcuts tab. • Set the orde r that the pages pri nt. Save money •U s e Fast/Economical prin ting . •P r i n t multiple page s on a single shee t of paper . • Print in grayscale . • Print a two-sided doc[...]

NOTE: When you select a p rinting shortcut the ap propriate printing opti ons are automatically displayed . You can leave them as is or chang e them. Use printing sho rtcuts Use the Printing Sh ortcuts tab for the following print tasks: • General Everyday printin g • Photo Printing–Borderles s • Photo Printing–w ith white borders • Two-[...]

NOTE: Only the shortcut s that you have created can be deleted. The original HP shortcuts cannot be deleted. Set the page order The page order dete rmines the order in which your m ultipage document s print. To set the page order 1. Open the Printer Properties dialog bo x . 2. Click the Advanced tab. 3. Click Document Options , and then click Layou[...]

Print multiple pages on a single sheet of paper You can print up t o 16 pages on a single sheet of paper. To print multiple pages on a sing le sheet of paper 1. Open the Printer Properties di alog box . 2. Click the Features tab. 3. In the Pages Per Sheet drop-down list, select the number of page s that you want to appear on each sh eet of paper. 4[...]

Two-sided printing Use two-sided print ing, also called duplexing, to print on both sides of the paper. Printing on both sides of th e paper is not only econom ical, but environment ally conscious as well . To print a two-s ided document 1. Open the Printer Properties dialog bo x . 2. Click the Printing Shortcuts tab. 3. In the Printing Shor tcuts [...]

4. Select any other print sett ings that you want, and th en click OK . Before the documen t prints, a preview is displayed. 5. Do one of t he following: • Click OK to print the docume nt. • Click Cancel to cancel the print job. Adjust the print se ttings as need ed before printing the docu ment. Set a custom paper size Use the Custom Paper S i[...]

Print quality settings • Fast Draft produc es draft-quality output a t the fastest printi ng speed, while using the least amount of i nk. • Normal provides the best balance betwe en print quality an d speed and is appropriat e for most documents. • Best provides the best balance between high qual ity and speed and can be used for high quality[...]

3. In the Printer Features area, select En abled from t he Maximum dpi drop -down list. NOTE: To disable maxi mum dpi mode, select Disabled from the drop-d own list. 4. Click the Features tab. 5. In the Pape r Type drop-down list, click More , and then select t he appropriate pap er type. 6. In the Print Quality drop-down list, click Maximum dpi . [...]

4. Select the foll ow ing check boxes: • Flip Pages Up • Preserve L ayout 5. Select any other print set tings that you want, and then click OK . The printer prints the odd-numbered pages first. 6. After the odd-num bered pages have been pri nted, reload the pri nted pages, with the printed side facin g up according to the d ocument orientat ion[...]

3. Make sure the product is the selected printer. 4. If your Web browser support s it, select the items on t he Web page that you wa nt to include in t he printout. For example, in Internet Explorer, click the Options tab to se lect option s such as As laid out o n screen , Only the selec ted frame , and Print all linked documents . 5. Click Print [...]

8 Printer software • Make the HP Deskj et the default printer . • Set the def ault print set tings for all document s. •U s e t h e Printer Properties dialog box to sel ect printing options. •U s e t h e What's This? help to learn more about sp ecific print setti ngs. • Download pri nter software update s for the latest feat ures and[...]

To save time when printing , set the default print set tings to options that you use oft en. That way, you do not have t o specify the options every time you use t he printer. To change th e default pri nt settings 1. Double-click the HP Dig ital Imaging Monitor ico n on the right side of the Windows taskbar. 1 HP Digital Imaging Monitor icon The H[...]

NOTE: The path to the Printer Properties dialog bo x can vary depending on the software progr am you are using. What's This? help Use the What's This ? help to learn about the features t hat you see on the Printer Properties dialog box. What's This? help Use What's Thi s? help to learn more about the avai lable printing opti ons[...]

9 Mainten ance • Install print cart ridges • Align the print cartridges • Automatically clea n print cartridges • View estimated ink l evels • Maintain the printer body • Remove ink from y our skin and clothing • Manually clean prin t cartridges • Maintain print cartridges • Printer Toolbox Install print cartridges When you need t[...]

You can find the sele ction number in three place s: • Selection num ber label: Look at the lab el on the print cartridge that you are replacing. 1 Selection number label • Printer document ation: For a list of print cart ridge selection num bers, see the reference guide th at came with the printe r. • Print Cartridge Information dialog box: [...]

4. Slide the print ca rtridge out of the ca rriage. 1 Press the Power button 2 Open the printer cover 3 Push down on the print ca rtridge 4 Slide the print cartridge out of the carriage 5. Remove the replacement print cartri dge from its packaging and caref ully remove the plastic tape. Hold t he print cartridge so t hat the copper strip is on the [...]

1 Ink nozzles 2 Copper contacts 6. Slide the print cartri dge firmly into the carriage at a slight upward angl e until you feel resistance. 7. Push the cartridge into the carriage. You hear a snap when the print cartridge is correctly positioned. 8. Close the prin ter cover. 9. Align the print cartridg es for optimum print quali ty. For information[...]

3. Click Align the Print Cartridges . 4. Click Align , and th en follow the onscreen i nstructions. The HP Deskjet pri nts a test page, aligns t he print cartridges, and calibrates the printer. Recy cle or discard the test page. Automatically clean print cartridges If your printed page s are faded or if they co ntain ink streaks, th e print cartrid[...]

Maintain the printer body Because the HP Deskjet eject s ink onto the paper in a fine mist, ink smudges will eventually appear. To remove smudges, stai ns, or dried ink from the exterior 1. Turn off the HP Deskjet, and then disconnect the powe r cord. 2. Wipe the outside of the HP Deskjet with a soft clot h that has been lightly moistened with wate[...]

To prepare to clean 1. Open the HP Deskjet cover. 2. Wait until the p rint cartridge carriage moves to the center of the HP Deskj et and is idle and qu iet. 3. Remove the print cartridg es and place them on a piece of paper, with the copper strips facing up. CAUTION: Do not leave the print cart ridges outside the HP Deskjet fo r more than 30 minut [...]

• When you remove a print cartridge from the printer, sto re it in an airtight plast ic container to prote ct your print cartridge and to prevent the ink from dryi ng out. • Keep all unused print cartridges in their origina l sealed packages until they a re needed. Store print ca rtridges at room temperature (15 ° to 35° C or 59° to 95° F).[...]

10 Shop for ink supplies To find the print cartridg e reorder number, see the printe d documentation that came w ith the HP Deskjet . You can also use the software that came with the HP Deskjet t o find out the reorder number for the prin t cartridge. Yo u can order print cartridges online fro m the HP Web site. Add itionally, you can contact a l o[...]

11 Troubleshooting • Error messages • Installation p roblems • Power light is on or flashing • Printer does not p rint • Document prin ts slowly • Print cartridge pro blems • Paper problems • Photos do not print corr ectly • Problems with borderless docu ments • Print quality is poo r • Document is mispri nted • If you conti[...]

To resolve the problem, follow the instructio ns in Resolving print cartridge error messages . Print cartridge p roblem message The printer cannot print if the print cartridges are faulty, or if they are not installed p roperly. If you receive a message stating there is a problem with a print ca rtridge, follow the instructions in Resolving print c[...]

Solution 1: Make sur e you are using the co rrect print cartridges Solution: Check to make sure you are using th e correct print ca rtridges for your product. For a list of compatible print cartridges, see the printed document ation that came with the product . If you are using print cartridges that are not compatib le with the product, rep lace th[...]

NOTE: HP cannot guaran tee the qualit y or reliability of n on-HP supplies. Printer service or repairs required as a resul t of using a non-HP sup ply will not be cove red under warranty. If you believe you purchased genuine HP pri nt cartridges, go to: www.hp.com/go/antic ounterfeit Cause: The original HP ink in the ind icated print cartridges h a[...]

removed from each print cartridge. When plastic tape covers the print cartri dge contacts, the print er cannot detect that the print cartridge is installed. To remove plastic tape from a pri nt cartridge ▲ Hold the print cartridge so that the coppe r strips are on the bot tom and facing toward the printer, and t hen carefull y remove the pl astic[...]

6. Click Cancel on the Print dialog box. 7. Print the envelope using the Envelopes and L abels feature in Micro soft Word. The envelope should prin t without any errors. NOTE: When you are finish ed printing envelopes, se t the paper size back to the default print se ttings. Out of paper If you receive an out of paper message, f ollow the guideline[...]

Solution: To resolve the pr oblem 1. Make sure that no USB devices ot her than the printer, the ke yboard, and the mouse are connect ed to the computer . 2. Disconnect and reconne ct the USB cable. 3. Make sure that the printer i s connected directly to a USB po rt on the computer (instead of through a U SB hub). 4. If the installat ion program sti[...]

Printer name doe s not appear Solution: If the pri nter software seems to inst all correctly, bu t the printer name does not appear in the l ist of printers when you click Print on the File menu or in the Printers folder in Control Panel, try reinstalling the printer software . To reinstall the printer software 1. Quit any antivirus prog rams or ot[...]

What the flashing light means The Power light can flash for several reasons: • The printer cover is open. • The printer is out of pa per. • A problem exists with t he printer, such as a paper jam or a pro blem with a print cartridge. For information a bout clearing a paper jam, see Paper jam . If an error message appears Read the error messag[...]

Unable to print Try the following solu tions: • Solution 1: Make sure th e printer is turned on • Solution 2: Print a test page • Solution 3: Cl ear the print queue • Solution 4: C heck the printer cabl e connection • Solution 5: Verify the printer dri ver configura tion • Solution 6: Ch eck if the printer is paused or offline • Solut[...]

Solution 3: Clear the print queue Solution: Restart your computer to clear the print queue. To clear the print qu eue 1. Restart your computer. 2. After the comput er has restarted, check t he print queue. a . Depending upon your operating system, do one of the following: • Windows Vista: On the Windows taskbar, click Start , click Control Panel [...]

Solution 5: Verify th e printer driver config uration Solution: Check to ma ke sure the product is set as the default p rinter and that it i s using the correct prin ter driver. To verify that th e product is set as the default printer 1. Depending upon your operating system, do one of the following: • Windows Vista: On the Windows taskbar, click[...]

Solution 6: Check if th e printer is p aused or offl ine Solution: Check to make su re the produ ct is not paus ed or offline . To check if the printer is paused or offline 1. Depending up on your operating system , do one of the f ollowing: • W i n d o w s V i s t a : O n t he Windows taskbar, click Start , click Contr ol Panel , and then click [...]

Solution 8: Restart the pr int spooler Solution: Restart the print spooler. To stop and restart the pri nt spooler 1. Depending upon your operating system, do one of the following: • Windows XP and Window s Vista: On the Windows taskbar, cli ck Start , and then click Control Panel . • Windows 2000: On t he Windows taskbar, click Start , point t[...]

If the printer still does not print 1. Select the topic below that best describes the pro blem: • Paper jam • Out of paper • Print cartridge carri age is stalled 2. If the printer sti ll does not print, shut down, and then rest art your computer. Document prints slowly Multiple software programs are open The computer resour ces are insufficie[...]

Resolving prin t cartridge error me ssages After you install a print cartridge, the Power light begins to blink. The printer will n ot print. One of the foll owing messages may appea r on your computer screen: Print Cartridg e Problem Incorrect Prin t Cartridge(s) Incorrectly In stalled Cartridge(s) Print Cartridg e(s) Missing Work through the foll[...]

• Check the electrical contacts for deb ris. • Make sure all the clear nozzl e protective tape has been removed. CAUTION: Do not attempt to remove the copper electrical st rip! 5. Read the selection num ber on the print cartridge label and m ake sure it is compatible wi th your printer. Compatibl e print cartridges are listed i n the reference [...]

Print cartridge carriag e is stalled The print cartrid ge cradle (carri age) may get stuc k on either side or in the middle of the printer. This is called a carriage stall. Wh en this happens, the erro r message Print Cartridge C radle is Stuc k may appear. Try the following solu tions: • Solution 1 : Turn the p ower off an d on • Solution 2 : [...]

Solution 3: Move the pr inter carriage Solution: If the printer carriage i s still stuck, try moving it as described in the following pro cedure. To move the printe r carriage 1. Press the Power button to turn off the printer, and then disconnect the po wer cord from the pr inter. 2. Open the pri nter cover and try t o move the print carriage from [...]

If this did not so lve the issue, try the next solution. Solution 5: Remove an d reinstall the print cartri dges Solution: Improper placemen t or installati on of the prin t cartridges can cause the printer carriage to st all. Remove and reinstall the p rint cartridges. For more information, see Installati on instructi ons . Paper problems • Pape[...]

5. Remove the pap er jam from the back of t he printer, and then repl ace the rear access door securely. 6. If the paper jam canno t be removed from the back of t he printer, raise the pr inter cover, remove the paper jam fro m the front of the printer, and t hen lower the cover. CAUTION: Remove the paper jam careful ly as it is possi ble to damage[...]

Solution 1: Make sure the p aper tray is not empty Solution: If the pape r tray is empty, add more paper. Cause: The paper tray was empty. Solution 2: Check th e rear door of the printer Solution: If you rem oved the rear door to clear a paper jam, replace it . Gently push the door forward until it snaps into place. Cause: The rear door was removed[...]

9. Slide the paper-w idth and paper-length guides inward unt il they stop at the edges of the paper. NOTE: Do not overload in the paper tray. Make sure the stack of paper fits within the pa per tray. 10. Make sure the print settings, paper size and type, m atch the paper loaded in the paper tray. See the following tasks for information abo ut check[...]

Paper type Suggested paper size setting s Letterhead Letter or A4 Panorama photo paper Appropriate listed panorama size (if listed sizes are no t appropriate, you can specify a custom paper size) Photo papers 10 x 15 cm. (with tab), 4 x 6 in. (with tab), letter, A4, or appropriate listed size Transparency films Letter or A4 Custom-size papers Custo[...]

To clean the roll ers 1. Turn off the pr oduct and remove the power cord. 2. Remove the rear door to access the rollers. 3. Dip the lint-free cl oth into the purified or disti lled water, and squeeze any excess water from it. 4. Clean the rubber rol lers to remove any dust or dirt bu ildup. 5. Replace the rear door. G ently push th e door fo rward [...]

Paper weig ht The printer might print on multiple sheets of pa per at once if the paper is unde r the recommended pape r weight. Use paper that is within the re commended specificati ons. For more information, see Paper weights . Paper migh t be loaded improperl y The printer might print on multiple sheets of pa per at once if the paper is l oaded [...]

• Streaks appear in a lig ht portion of a photo • Fading occurs on t he edges of a photo • Photo has an un wanted border Borderless printing guidelines When printing borderless photos or brochure s, follow these guidelines: • Verify that the pa per size that is specif ied in the Paper Size drop-down li st on the Printing Shortcuts tab match[...]

Streaks appe ar in a light portion of a photo If streaks appear i n a light portion of a photo , approximately 63 mm (2. 5 inches) from one of the long edge s of the photo, try using maxi mum dpi mode to print the photo. For more information, see Maximum dpi . Fading occurs on the edges of a photo Verify that the photo paper is not curled. If the p[...]

For small photo paper If the printout has an unwanted border, try the f ollowing solution s: • Align the print cartridg es . • Open the Printer Properties dialog box , click the Features tab, and verify t hat the selected paper size matches bot h the paper size that the phot o is formatted for and the size of the paper th at is loaded in the pr[...]

Print quality is poor If you are having prob lems with print quality, try the solutions in this section and observe the follow ing guidelines: • Replace refille d or empty cartridges. • Check the device set tings to make sure that the print mo de and paper selection is correct for the paper an d the task. For more information, see Select a pape[...]

Wrong, inaccurate, or b leeding colors If your printout has one of the foll owing print quali ty problems, try the solu tions in this section for help. • Colors look slight ly different than what you expected. For example, the colors in your graphic or photo look one way on you r computer screen, but print out differently. • You expected to see[...]

For more information, see: • Print other documents • Store and hand le photo paper Cause: The paper was loaded inco rrectly, or it was wrinkl ed or too thick. If this did not so lve the issue, try the next solution. Solution 3: Check the pap er type Solution: HP recomm ends that you use HP Premium Pap ers or any other paper type that is ap prop[...]

Solution 5: Check the print settings Solution: Check the print settings. • Check th e print setti ngs to see if the color setti ngs are in correct. For example, check to see if th e document is set to print in graysca le. • Check the print quali ty setting and make sure it matche s the type of paper loade d in the product. You might need to cho[...]

NOTE: HP cannot guaran tee the qualit y or reliability of n on-HP supplies. Printer service or repairs required as a resul t of using a non-HP sup ply will not be cove red under warranty. If you believe you purchased genuine HP pri nt cartridges, go to: www.hp.com/go/antic ounterfeit Cause: Non-HP in k was being us ed. If this did not so lve the is[...]

The printout ha s a horizontal band of distortion nea r the bottom of a borderles s print Try the following solutions if your borderless pr int has a blurry band or line on t he bottom of it. NOTE: For this issue, there is not a problem with your ink supp lies. Therefore, replacing the print cart ridges is not necessary. • Solution 1: Check the p[...]

Printouts have horizontal streaks or lines Try the following soluti ons if your printout has a lines, streaks, or marks on it that run side- to-side across the wi dth of the page. • Solution 1: Make sure th e paper is loaded correctly • Solution 2: Ch eck the print quality se tting • Solution 3: If the prin t cartridge was dropped, wa it for [...]

If this did not solve the issue, try the n ext solution. Solution 5: Clean the print cartridges Solution: Check the estima ted ink levels remaining in the pri nt cartridges. NOTE: Ink level warnings and indicators provide esti mates for planning purposes only. When you rece ive a low-ink warning messag e, consider having a replacement cartri dge av[...]

Always make sure the paper you are printing on is fl at. For best result s when printing images, use HP Premiu m Plus Photo Paper. For more information, see: Store and handle photo paper Cause: The wrong kind of paper w as loaded in the input tra y. If this did not so lve the issue, try the next solution. Solution 3: Clean the pri nt cartridges Sol[...]

If this did not solve the issue, try the n ext solution. Solution 2: Check the resolu tion of the image Solution: Check the resolution of the imag e. If you are printing a photo or graphic, and the resolution i s too low, it will be blurry or fu zzy when printed. If a digital photo or rasteriz ed graphic has been resized, it can be blurry or fuzzy [...]

Solution 2: Make sure only one type of paper is lo aded Solution: Load only one type of paper at a time. Cause: More than one type of paper w as loaded in the input tray. If this did not so lve the issue, try the next solution. Solution 3: Check the rea r door Solution: Make sure the rear door is securely instal led. Cause: The rear door was not se[...]

Paper is not pi cked up from the input tray Solution: Do one of the fo llowing: • If the product is out of paper or there ar e only a few sheets remaining, load mo re paper in the input tray. • If there is pape r in the input t ray: • Remove the stack of paper from the input tray and verify that all t he paper in the input tray is th e same s[...]

Document is printed off-c enter or at an angle 1. Verify that onl y one type of paper is placed in the paper tray, and that the paper has been placed in the tray correctly. 2. Verify that the paper guide fits firmly agai nst the edge of pape r. 3. Reprint the docume nt. Parts of the do cument are m issing or prin ted in the wr ong place Open the Pr[...]

A HP support • Ink cartridge warranty information • Support process • HP support by phone Ink cartridge warranty information The HP cartridge(s) warranty is applica ble when the product is used in its designated HP printing device. This warranty does not cover HP ink products that have been refilled, remanufactured, refurbished, misused, or t[...]

HP support by phone • Phone support period • Placing a call • After the phone support period Phone support period One year of phone suppo rt is available in North Am erica, Asia Pacific, and Latin America (including Mexico). To determine the duration of phone support in Europe, the Middle East, and Africa, go to www.hp.com/support . Standard [...]

B Technical information • Printer specifications • Notice to Windows 2000 users • Environmental product stewardship program • Regulatory notices Printer specifications The HP Deskjet has the following specifications a nd requirements. Physical specifications Printer dimension (with the tray extended): 140 mm high x 422 mm wide x 315.76 mm d[...]

remove using common tools. High priority parts have been designed to access quickly for efficien t disassembly and repair. For more information, visit HP’s Commi tment to the Environment Web site at: www.hp.com/hpinfo/globalcitizenship/environment/index.html This section contains the following topics: • Paper use • Plastics • Material safet[...]

ENERGY STAR is a U.S. registered service mark of the U.S. EPA. As an ENERGY STAR partner, HP has determined that this product meets EN ERGY STAR guidelines for ene rgy efficiency. For more information on ENERGY STAR gui delines, go to the following Web site: www.energystar.gov Environmental product stewardship p rogram 103 Technical information[...]

Disposal of waste equ ipment by users in private households in the European Union Appendix B 104 Technical information Technical information[...]

Regulatory notices • FCC statement • LED indicator statement • Notice to users in Korea • VCCI (Class B) compliance statement for users in Japan • Notice to users in Japan about the power cord • Toxic and hazardous substance ta ble • HP Deskjet D1500 Pr inter seri es declaration of conformity FCC statemen t LED indicator sta tement Re[...]

Notice to users in Korea VCCI (Class B) compliance statem ent for users in Japan Notice to users in Japa n about the power cord Toxic and hazard ous substance table Appendix B 106 Technical information Technical information[...]

HP Deskjet D15 00 Printer series decl aration of conformi ty Regulatory notices 107 Technical information[...]

Index A accessibility 2 after the support period 100 aligning print cartridges 51 B booklet printing 30 borderless printing 83 bound two-sided printing 42 brochure printing 28 buttons Power button 9 C calling HP support 100 cleaning print cartridges automatically 52 print cartridges manually 53 printer body 53 color dull 93 custom paper size 40 D d[...]

photo printing problems verifying print settings 82 photos digital 19 do not print correctly 82 placing a call 100 poor fax printout quality 89 poor printout quality 87 postcard printing 25 poster printing 32 power light is flashing if an error message appears 65 if no error message appears 65 presentation printing 44 print distorted printout 91 fa[...]

parts of the document are missing or in wrong place 98 photo printing problems 82 poor print quality 86 printer 57 printer does not feed paper 77 printer is not printing 65 printer is stalled 74 printer name does not appear 64 streaks on photo 84 text and images are misaligned 97 unwanted border on photo 84 two-sided printing 39 U Unknown Device me[...]