HP (Hewlett-Packard) D2500 manual

HP De skj et D2 5 00 s er i e s W indo w s Help[...]

HP Deskjet D2500 Printer series HP Photosmart Software Help[...]

© 2007 Hewlett-Packard Development Company, L.P. Hewlett-Packard Com pany notices The information contained in this document is subject to change without notice. All rights reserved. Repro duction, adaptation, or translation of this material is prohibited without prio r written permission of Hewlett-Packard, except as allowed unde r copyright laws[...]

Contents 1W e l c o m e .... .................................... ..................................... ................................... ....................5 2 Special featur es ..................................................... ............................................................. ......7 3 Get started The printer at a glance.......[...]

Print iron-on transfers....................... ....................................................................... .......... .......37 7 Printing tips Print a test page.............................................................................................................. .........39 Printing shortcuts..... ..............................[...]

10 Shop for ink supp lies ............................................................. ...............................................60 11 Troubleshootin g Error messages........................................................................................ ......................... .......61 Print cartridge error messages.......................[...]

A HP support Ink cartridge warranty in formation..........................................................................................106 Support process................................................................................................................ .....106 HP support by phone........................ ...........................[...]

1W e l c o m e Welcome to the HP Deskjet D2500 Printer series Hel p. For details on how to use yo ur computer and the printer together, see the fol lowing table and select an appropriat e topic. You can also use the table of contents pane on the left to locate information. If you are using the pr oduct with a Windows 2000 com puter, some features m[...]

Section Description HP inkjet supplies recyc ling program Find out how to recycle print cartridges. Chapter 1 (continued) 6W e l c o m e Welcome[...]

2 Special features Congratulations! The HP Deskjet is equipped wit h several exciting features: • User friendly : Easy t o install and operate. • Borderless pri nting : Print 4 x 6 inch photos to the edges of the paper by using the borderless printing featu re. For information, see Pri nt borderless photos . • Estimated ink le vels : Know the[...]

3 Get started • The printer at a glance • Buttons and ligh ts • Paper tray • Print cartridges • Ink-backup mode The printer at a glance Click the links below to learn about the printer features. 1 Buttons and lights 2 Paper tray 1 Print cartridges 8 Get started Get started[...]

1 USB port Buttons and lights Use the printe r buttons to turn the print er on and off, cancel a print job, and restart a job. The printer light s give you visual cues about the status of the printer. 1 Power button and light 2 Cancel button 3 Resume button and light 4 Print Cartridge Status ligh ts Buttons and lights 9 Get started[...]

Power button a nd ligh t Use the Power button to turn the p rinter on and off. It can take a few secon ds for the printer to tur n on after you pre ss the Power button. 1 Power button and light The Power light flashes w hen the printer is processing. CAUTION: Always use the Power button to turn the printer on and off. Usi ng a power strip, surge pr[...]

Resume butto n and light The Resume light fl ashes when an action is required, such as loading paper or cleari ng a paper jam. When t he problem is solved, press the Resume button to continue pri nting. 1 Resume button and light Print Cartridge Status lights The Print Cartridge Stat us lights are located on the cont rol panel. 1 Print Cartridge Sta[...]

1 Tri-color print cartridge light 2 Black print cartridge light 1. The left status ligh t represents the tri-color print cartridge, wh ich is installed in the left side of the print ca rtridge carriage. • The light is on a nd solid when the tri-color pr int cartridge is low on ink. • The light flas hes when the tri-color print cartri dge needs [...]

2. Pull out the tr ay extension. 3. If you are printing in the Fa st Draft mode, fold out the t ray extension stop. Use the p aper tray Print on different sizes of media by sliding the pape r guide to the right or to the left. The printer deposits pri nted pages on the top of the p aper tray. Paper tray 13 Get started[...]

Fold the pa per tray To fold the paper tray 1. Remove pap er or other me dia from th e paper tray . 2. If the tray extensio n stop is folded out, fold it back in. 3. Push the tray extensi on into the pa per tray. 4. Raise the pape r tray. Chapter 3 14 Get started Get started[...]

Print cartridges Two print cartridges can b e used with the printer. 1 Black print cartridge 2 Tri-color pr int ca rtridge NOTE: Your printer might be packaged with only a t ri-color print cartridge. For better results, install a b lack print cartridge in addition to the tri-color print cartridge . You can print without a bl ack print cartridge but[...]

• Printer documentat ion: For a list of pr int cartridge se lection numbers , see the reference guide that came with the printer. • Print Cartridge Orderi ng Information dialog box: For a list of print cartridge select ion numbers, open the Pri nter Toolbox , click the Estimated Ink Levels tab, an d then click the Print Cartridge Information bu[...]

Ink-backup mode ou tput Printing in ink-backup mod e slows the printer and affects the quality of printouts. Installed print cartridge Result Black print cartridge Colors print as grayscale. Tri-color print cartridge Colors print but black is grayed and is not a true black. Exit ink-backup mode Install two print cart ridges in the printer to exit i[...]

4 Connect the printer • USB USB The printer connect s to the computer with a universal serial bus (USB) cable. NOTE: For best printing perf ormance, use a USB 2.0 compatible cable. For instructions ab out connecting the printer with a USB cable, se e the Setup Guide that came with the prin ter. NOTE: A USB cable might no t be packaged with your p[...]

5 Print photos The printer software o ffers several features that make pri nting digital photos easier and improve phot o quality. Learn ho w to print p hotos Print borderless photos . Print photos w ith a borde r . Learn how to perform other ph oto printing tasks • Print an Exif Print-formatted photo if you have Exif Print-enabled sof tware. For[...]

Prepare to print 1. Slide the paper guide all the way to the left. 2. Verify that the photo paper is flat. 3. Place the phot o paper in the right side of t he tray. The side to be prin ted on should face down and the sho rt edge should point towards the printer. 4. Push the paper into the printer until it stops. 5. Slide the paper gu ide firmly aga[...]

Guidelines • For maximum fade resistan ce, use HP Advanced Photo Paper. • Verify that th e plain pa per that you are using is flat. • Do not excee d the paper tray capacity: 80 sh eets of paper. Prepare to print 1. Slide the paper g uide all the way to the l eft. 2. Verify that the photo pape r is flat. 3. Place the photo pa per in the right [...]

4. In the Printing Shortcuts list, click Photo Printin g-with white borders , and t hen select the fol lowing options: • Print Quality : Normal or Best NOTE: For maximum dpi quality, go to the Advanced tab, and then se lect Enabled from the Maximum dpi drop-down list. For more information, see Maximu m dpi . • Paper Type : An approp riate photo[...]

Print NOTE: If your software pro gram includes a photo printing fe ature, follow the instructions that ar e provided with the software program. Otherwise, follow these instructions. 1. Open the photo in a so ftware program that allows editing, such as HP Photosmart Software. 2. Open the Printer Properties dialog bo x . 3. Click the Printing Shortcu[...]

printer software then uses this information to automatically perform imag e-specific enhancement s to create outstanding photos. To print Exif Print- enhanced photos, you must have the following item s: • A digital camera that supports Exif Print • Exif Print-enabled p hoto software, such as HP Photosma rt Software To print Exif Prin t-enhanced[...]

HP Everyday Ph oto Paper is de signed to crea te quality photo s with less ink. NOTE: For higher-quality ph otos, use HP Advanced Photo Paper and se t the print resolution to Best or Maximum dpi . For more informat ion on enabling the maximum dpi mode, see Maximum dpi . Save money and ink when printing photos 25 Print photos[...]

6 Print other documents E-mai l Documents Letters Envelopes Postcards Index cards Labels Transparencies Brochures Greeting cards Booklets Posters Iron-on transfers Printing tips : Min imize your cost and effort whil e maximizing the quality of your p rintouts with prin ting tips . Printer software : Learn about the prin ter software. Print e-mail G[...]

3. Push the pa per into the printer until it stop s. 4. Slide the paper guide firmly against the edge of th e paper. Print 1. Open the Printer Properties dialog bo x . 2. Click the Printing Shortcuts tab. 3. In the Printing Shortcuts list, click General Every day Printing or Fast/Economical Printing , and then specify the fol lowing print settings:[...]

Print 1. Open the Printer Properties di alog box . 2. Click the Printing Shortcuts tab. 3. In the Printing Shortcuts list, click General Ev eryday Printing , and then sp ecify the follow ing print settings: • Paper Type : Plain paper • Paper Size : An appropriate pape r size 4. Select the foll owing print sett ings: • Print Quality if you wan[...]

3. In the Printing Shor tcuts list, click Presentation Printing , and then spec ify the following prin t settings: • Paper Type : Plain paper • Paper Size : An appropriate pape r size 4. Select any other print set tings that you want, and the n click OK . Use the What 's This? help to learn about the features that appe ar in the Printer Pr[...]

Print postcards Guidelin es Do not exceed the paper tray capacity: 20 postcards. Prepare to print 1. Slide the paper guide all the way to the left. 2. Place the cards in the right si de of the tray. The side to be prin ted on should face down and the sho rt edge should point t oward the printer. 3. Push the cards in to the printer un til they stop.[...]

3. Push the card s into the printe r until they stop. 4. Slide the paper guide firmly against the edge of the ca rds. Print 1. Open the Printer Properties dialog bo x . 2. Click the Features tab, and then specify the f ollowing print settings: • Paper Type : Plain paper • Size : An appropriate card size 3. Select any other print set tings that [...]

Print NOTE: If your softw are program includes a label pri nting feature, foll ow the instructions that ar e provided with the software prog ram. Otherwise, foll ow the instructions below. 1. Open the Printer Properties di alog box . 2. Click the Printing Shortcuts tab. 3. In the Printing Shortcuts list, click General Ev eryday Printing , and then [...]

Use the What 's This? help to learn about the features that appe ar in the Printer Properties dialog box. For more information, see What's Thi s? help . Print brochures Guidelines • Open the file in a softw are program and assign the brochure size. Ensure that the size corresponds to the pa per size on which you want to prin t the broch[...]

Print greeting cards Greeting cards • Unfold prefol ded cards, and then place the m in the paper tray. • For great results, use H P Greeting Card Paper. • Do not exceed the paper tray capacity: 20 cards. Prepare to print 1. Slide the paper guide all the way to the left. 2. Fan the edges of t he greeting cards to sep arate them, and then ali g[...]

For example, when a f our-page booklet is printed on both si des of the paper, the pag es are reordere d and printed like this: Guidelines Do not exceed the paper tray cap acity: 80 sheets of paper. Prepare to print 1. Slide the paper g uide all the way to the l eft. 2. Place plain paper i n the right side of the tray. Th e side to be printed on sh[...]

6. When prompted, reload the printed pag es in the paper tray as shown below. 7. Click Continue to finish printing the booklet . Use the What's This? help to learn about the fe atures that appear in the Printer Properties dialog box. F or more information, see What's This? help . Print posters Guidelin es • For poster print ing, section[...]

3. Push the pa per into the printer until it stop s. 4. Slide the paper guide firmly against the edge of th e paper. Print 1. Open the Printer Properties dialog bo x . 2. Click the Features tab, and then specify the f ollowing print settings: • Paper Type : Plain paper • Orientation : Portrait or Landscape • Size : An appropriate pape r size [...]

Prepare to print 1. Slide the paper guide all the way to the left. 2. Place the iron-on transfer paper in the right side of the tray. The side to be printed on should face down. 3. Push the paper into the printer until it stops. 4. Slide the paper gu ide firmly against the edge of the paper. Print NOTE: If your softw are program includes an ir on-o[...]

7 Printing tips Learn how to use printing shortcuts, sele ct a paper type, change the print resolution, se t the page orde r, print multiple page s on a single sheet, previ ew a document, and use two- sided printin g. Click any of the foll owing links: Check your prin ter • Connect the printer . • Print a test page . Save time • Printing shor[...]

NOTE: When you select a p rinting shortcut the appropria te printing options are automatically displayed . You can leave them as is or change them. This secti on contains the followin g topics: • Use printing short cuts • Create print ing shortcuts • Delete printing shortcuts Use printing sho rtcuts Use the Printing Sh ortcuts tab for the fol[...]

3. In the Printing Shor tcuts list , click the pri nting sh ortcut th at you want to delete . 4. Click Delete . The printing short cut is removed from the list. NOTE: Only the shortcut s that you have created can be deleted. The original HP shortcuts cannot be deleted. Set the page order The page order dete rmines the order in which your mult ipage[...]

Print multiple pages on a single sheet of paper You can print up t o 16 pages on a single sheet of pa per. 12 4 3 To print multiple pages on a sing le sheet of paper 1. Open the Printer Properties di alog box . 2. Click the Features tab. 3. In the Pages Per Sheet drop-down list, select the number of pages that you want to appear on each sh eet of p[...]

4. In the Print In Grayscale drop-down list, se lect from the following options: • High Quality : uses all the avai lable colors to print your photo in grayscale. This creates smooth an d natural shades of gra y. • Black Ink Only : uses black ink to print your ph oto in grayscale. The gray s hading is created by varyin g patterns of black dots,[...]

To previ ew a printe d docume nt 1. Open the Printer Properties di alog box . 2. Click the Features or the Color tab. 3. Select the Show preview before pr inting check box. 4. Select any other print sett ings that you want, and then click OK . Before the documen t prints, a preview is disp layed. 5. Do one of t he following: • Click OK to print t[...]

Change the print speed or quality The HP Deskjet automatically chooses a p rint quality and speed se tting depending on the paper type se tting you select. You can also chan ge the print quality setti ng to customize the speed a nd quality of the print proce ss. Print quality settings • Fast Draft produc es draft-quality output at t he fastest pr[...]

Printing in maximum dpi takes longer than printing with other setti ngs and requires a large amount of disk spa ce. To print in Ma ximum dpi mo de 1. Open the Printer Properties di alog box . 2. Click the Advan ced tab. 3. In the Printer Features area, select En abled from the Maximum dpi drop-down list. NOTE: To disable maxi mum dpi mode, select D[...]

To print a two-sided document with a tablet binding 1. Open the Printer Properties dialog bo x . 2. Click the Features tab. 3. In the Two-si ded printing drop-dow n list, click Manual . 4. Select the foll ow ing check boxes: • Flip Pages Up • Preserve L ayout 5. Select any other print set tings that you want, and the n click OK . The printer pr[...]

To print a Web page 1. Make sure you ha ve paper loaded in the in put tray. 2. On the File menu in your Web browser, cli ck Print . TIP: For best results, select HP Smart Web Printing on the File menu. A check mark appears whe n it is selected. The Print dialog box appears. 3. Make sure the product is the selected printer. 4. If your Web browser su[...]

8 Printer software • Make the HP Deskj et the default printer • Set default print settin gs • Printer Properties d ialog box • What's This? help • Download pri nter software upd ates Make the HP Deskjet the default printer You can set the HP D eskjet as the default pri nter to use from any soft ware program. This means that the H P D[...]

To save time when printing , set the default print settings t o options that you use often. That way, you do not have t o specify the options every time you use the p rinter. To change th e default p rint setting s 1. Double-click the HP Dig ital Imaging Monitor icon on the right side of the Windows taskbar. 1 HP Digital Imaging Monitor icon The HP[...]

NOTE: The path to the Printer Properties dialog box can va ry depending on the software progr am you are using. What's This? help Use the What's This ? help to learn about t he features that you see on the Printer Properties dialog box. What's This? help Use What's Thi s? help to learn more abo ut the available pri nting options[...]

9 Mainten ance • Install print cart ridges • Align print cartridges • Automatically clea n print cartridges • View estimated ink l evels • Maintain the printer body • Remove ink from y our skin and clothing • Manually clean prin t cartridges • Maintain print cartridges • Printer Toolbox Install print cartridges When you need to re[...]

Choose cartr idge comb inations for best results • Text, graphics, and co lor photos: Combine tri -color and black print cartridges. • Metallic accents: Combine tri-co lor and me tallic prin t cartridges. NOTE: Metallic print cart ridges are available in select coun tries/regions. Always install the tri-color pr int cartridge i n the left si de[...]

4. Slide the print ca rtridge out of th e carriage. 1 Press the Power button 2 Open the printer cover 3 Push down on the print ca rtridge 4 Slide the print cartridge out of the carriage 5. Remove the replacement print cartri dge from its packaging and carefully remove the plastic tape. Hold t he print cartridge so that the copper strip is on the bo[...]

1 Ink nozzles 2 Copper contacts 6. Slide the print cartri dge firmly into the carriage at a sl ight upward angle until you feel resistance. 7. Push the cartridge into the carriage. You hear a snap when the print cartridge is correctly posi tioned. 8. Close the prin ter cover. 9. Align the p rint cartridges for optimum prin t quality. For mo re info[...]

3. Click Align the Print Cartridges . 4. Click Align , and th en follow the onscreen instru ctions. The HP Deskjet pri nts a test page, aligns the p rint cartridges, and calibrat es the printer. Recy cle or disca rd the test page. Automatically clean print cartridges If your printed page s are faded or if they cont ain ink streaks, the print cartri[...]

Maintain the printer body Because the HP Deskjet eject s ink onto the paper in a fine mist , ink smudges will eventually appear. To remove smudges, stai ns, or dried ink from the ex terior 1. Turn off the HP Deskjet, and then disconnect the power cord. 2. Wipe the outside of the HP Deskjet with a soft cloth that h as been lightly moistened with wat[...]

To prepare to clean 1. Open the HP Deskjet cover. 2. Wait until t he print cartridge ca rriage moves to the right si de of the HP De skjet and is idle and qu iet. 3. Remove the print cartridg es and place them on a pi ece of paper, with the copper st rips facing up. CAUTION: Do not leave the print cart ridges outside the HP Deskjet for more than 30[...]

• When you remove a print cartridge from the printer, store it in an airtight plastic container to prote ct your print cartridge and to preven t the ink from drying out. • Keep all unused print cartridges in their original seale d packages until they are needed. Store print ca rtridges at room temperature (15° to 3 5° C or 59° to 95° F). ?[...]

10 Shop for ink supplies To find the print cartridg e reorder number, see the printed docume ntation that came with the HP Deskjet . You can also use the software that came wi th the HP Deskjet to fin d out the reorder number for the prin t cartridge. Yo u can order print cart ridges online from the HP Web site. Add itionally, you can contact a loc[...]

11 Troubleshooting • Error messages • Installation p roblems • Printer lights ar e on or flashing • Printer does not p rint • Document prin ts slowly • Print cartridge pro blems • Paper problems • Photos do not print corr ectly • Problems with borderless documents • Print quality is poo r • Document is mispri nted • If you c[...]

Print cartridge p roblem message The printer cannot print if the print cartridges are faulty, or if th ey are not installed properly. If you receive a message stating there is a prob lem with a print cartridge, follow the instructions in Resolving print cartridge error m essages to resolve the problem. Print cartridge ca rriage is stuck If the prin[...]

Original HP ink de pleted Solution: Follow the prom pts on the computer screen to contin ue or replace the indicated print cartrid ges. For more informati on, see Replace print cart ridges . Ink levels might not be available for t he indicated print cartridges. Ink level warnings and indicato rs provide estimates for planning pu rposes only. When y[...]

removed from each print cart ridge. When plastic tape covers the print cartridge contacts, the pr inter cannot detect that th e print cartridge is inst alled. To remove plastic tape from a print car tridge ▲ Hold the print cartri dge so that the copper strips are on the bo ttom and facing toward the printe r, and then carefully remove the plas ti[...]

NOTE: Do not set the pa per size from the Pri n ters folder or from the prin ter icon located in the lo wer-right hand cor ner of the screen next to the clock, because this will affect all ap plications. Only set the pa per size in Microsoft Word. To set the paper size in Microso ft Word 1. In Microsoft Word, click File , and then click Print . 2. [...]

Installation progr am stops Cause: If the installation progra m stops when it looks for new hardware, one of the following issues is causing a communication problem: • The USB cable is old or defecti ve. • Software, such as an antivirus program, is run ning. • Another device, such as a sca nner, is connected to the computer. Solution: To reso[...]

To resolve the pr oblem 1. Disconnect the USB ca ble from the printer. 2. Disconnect the power cord f rom the printer. 3. Wait approximat ely 30 seconds. 4. Reconnect the power cord t o the printer. 5. Reconnect the USB cable to the printer. 6. If the “Unknow n Device” message is still displayed, replace the USB cable. Printer name does not app[...]

Printer lights are on or flashing The printe r lights in dicate th e printer sta tus. 1 Power light 2 Resume light 3 Print Cartridge Status lights To resolve the problem t hat is causing the lights to flash , click the appropriate link. NOTE: There may be mor e than one re ason why the printer lights a re flashing, so you may see seve ral solutions[...]

Power light is flashi ng 1 Power light If the Power light is flashi ng, the printer is preparing to print. The ligh t stops flashing when the printer has received all data. Resume l ight is flashing 1 Resume l ight If the Resume li ght is flashing, check the f ollowing conditions: • The printer might be out of paper. Place paper in the in put tra[...]

Both Power and R esume light s are flashi ng The printer might need to be restarted. 1. Press the Power button to turn off th e printer, and then press the Power button to restart the pri nter. Proceed to step 2 if the l ights continue to flash. 2. Press the Power button to turn off the printer. 3. Disconnect the pri nter power cord from the elect [...]

If one or both Print Cartridge Stat us lights are on and flashing • The light on the left bl inks when the tri-color print cartridge (on the left ) is the problem, the light on the right blinks when the bl ack cartridge (on the right ) is the problem. For resolving the error with the problem cartridge, see Resolving print cartridge error messages[...]

• Solution 3: Cl ear the print queue • Solution 4: C heck the printer cable co nnection • Solution 5: Verify the printer d river confi guration • Solution 6: Ch eck if the printer is paused or of fline • Solution 7: Cl ear the print queue manu ally • Solution 8 : Restart t he print spoo ler • Solution 9: Ve rify whether the software a[...]

Solution 3: Clear the print queue Solution: Restart your computer to clear the print queue. To clear the print qu eue 1. Restart your computer. 2. After the comput er has restarted, check the p rint queue. a . Depending upon your operating system, do one of the following: • Windows Vista: On the Windows taskbar, click Start , click Contr ol Panel[...]

After reconnecti ng the USB cable, the product should start printing the jobs in queue. NOTE: If you are connecting the pro duct through a USB hub, make sure t he hub is turned on. If th e hub is on, try connecting direct ly to your computer. 5. If the produ ct does not start printing automati cally, start another print job . Cause: The USB cable n[...]

6. Check the driver listed in the Driver drop-down menu to ve rify that the product is using the c orrect driver. The name of your prod uct should be listed as the d river. 7. If the wrong drive r is selected, select the correct driver fro m the Driver drop-down menu. 8. Click OK to save your changes. Cause: If there w as more than one product conf[...]

Solution 7: Clear the p rint queue manually Solution: Manual ly clear the print queue. To clear the print q ueue manually 1. Depending upon your operating system, do one of the following: • Windows Vista: On the Windows taskbar, click Start , click Control Panel , and then click Printers . • Windows XP: On the Windows taskbar, click Start , cli[...]

Solution 9: Veri fy whether the software application is causing the problem Solution: Verify whether the soft ware application is the problem. To verify the softwar e application 1. Close the soft ware application and re open it. 2. Try to print agai n from the software a pplication. NOTE: The printer might no t support printing from a DOS a pplica[...]

To increase printe r speed, close all unnecessary softwa re programs when printing. Complex documents, graphics, or photos are prin ting Documents containi ng graphics or photos print more sl owly than text docume nts. Best or Maximum dp i print mode is selecte d The printer prints more slow ly when Best or Maximum dpi is selected as the print qual[...]

NOTE: In the procedures belo w, the "problem" cartri dge is identified by the blinking light. The light on the left bl inks when the tri-color print ca rtridge (on the left) is the problem and the light on t he right blinks when the black cartrid ge (on the right) is the problem. If both li ghts blink, either both cartridges are t he prob[...]

8. Check to see if the e rror has been resolved. • If the error has b een resolved, then there is a proble m with the black print cartridge. • If the error has not be en resolved, then there is a prob lem with both print cartridges. 9. When you have iden tified the problem cartridg e, continue with the following solutions. Work through the foll[...]

5. Read the selection num ber on the print cartridge label and make sure i t is compatible wi th your printer. Compatible print cartridges are listed in the ref erence guide that ca me with your printer. 1 Selection number 6. If the print cartridge has the wrong selection n umber, install a new prin t cartridge. For more information, see Installati[...]

Try the following solu tions: • Solution 1 : Turn th e power off and on • Solution 2 : Clear any pa per jams • Solution 3: Move the printer carriage • Solution 4 : Verify th e power source • Solution 5: Remove and reinstall the print cartridges Solution 1: Turn the power off an d on Solution: Turn the pow er off and then back on. CAUTION:[...]

Solution 3: Move the pr inter carriage Solution: If the printer carriage i s still stuck, try moving it as described in t he following pro cedure. To move the printe r carriage 1. Press the Power button to turn off the printer, and th en disconnect the power co rd from the pr inter. 2. Open the pri nter cover and try to move the print carriage from[...]

Solution 4: Verify th e power source Solution: Verify that the printer is properly connected to a suitable power source. To verify the powe r source 1. Verify that the compu ter and the printer have the co rrect power plugs depending on your country/region. 2. Remove the printer cable from any power strips or surge suppressors, a nd then plug it di[...]

5. Remove the rear access door. Press th e handle to the right, and then pull out the door. 6. Remove the pap er jam from the back of the pr inter, and then replace the rear access door securely. 7. If the paper jam canno t be removed from the back of the p rinter, raise the printer cover, remove the paper jam fro m the front of the printer, and th[...]

• Use a different t ype of paper. • Do not mix paper type s in the input tray Out of paper Try the following solu tions: • Solution 1: Make sure the paper tray is n ot empty • Solution 2 : Check the rear door of the pri nter • Solution 3: Ch eck the paper • Solution 4: Use the HP Paper Feed Cleaning Kit • Solution 5: C lean the roller[...]

3. If the product is not already o n, turn it on by pressing the Power button. 4. Remove the stack of p aper from the paper tray and verify th at all the paper in the paper tray is the same size and t ype. 5. Replace any paper tha t is ripped, dusty, wrinkl ed, or bent. If the paper is cu rled, uncurl the paper by gently b ending it in the opposite[...]

in the Size list to see if a defined pap er size already exists for the type of paper you are usin g. Paper type Suggested paper size settings Copier, multi-purpose, or plain papers Letter or A4 Envelopes Appropriate listed envelope size Greeting-card papers Letter or A4 Index cards Appropriate listed card size (if listed sizes are not appropriate,[...]

If this did not solve the issue , try the next solution. Solution 5: Clea n the rollers Solution: Clean the roller s. Make sure you have the f ollowing materials availa ble: • Lint-free clot h, or any soft material that wi ll not come apart or leave fib ers. • Distill ed, filte red, or bot tled water. To clean the roll ers 1. Turn off the pr od[...]

Printe r prints on mult iple sheets at on ce If the printer pri nts on multiple sheets at once, check the fo llowing: • Paper weight • Paper might be loaded impr operly Paper weig ht The printer might print on multiple sheets of paper at on ce if the paper is under the recommended pape r weight. Use paper that is within the recommend ed specifi[...]

Tab Setting NOTE: For more information on enabling the maximum dpi mode, see Maximum dpi . Problems with borderless documents If you are having problems with printing borderless documents and phot os, observe the guidelines and check t he solutions in the f ollowing topics: • Borderless print ing guidelines • Image is print ed at an angle • F[...]

If the problem is no t caused by the source image, follow th ese steps: 1. Remove all paper from the pap er tray. 2. Load the photo pap er correctly in the paper tray. 3. Verify that the paper guide fits firmly against the edge of the paper. 4. Follow load ing instructions for the paper type. Fading occurs on the edges of a photo Verify that the ph[...]

If the printout has an unwanted border, try the fol lowing solutions: • Align the print cartridg es . • Open the Printer Properties dialog bo x , click the Features t ab, and ve rify that th e selected paper size matches bot h the paper size that the photo i s formatted for and the size of the paper th at is loaded in the printer. • Verify th[...]

HP recommends th at you use genuine HP print cartridges. G enuine HP print cartridges are designe d and tested with HP pr inters to help you easily produce great results, ti me afte r time. NOTE: HP cannot guaran tee the quality or rel iability of non-HP supplies. Printer service or repairs required as a resul t of using a non-HP supply will not be[...]

Solution 4: Check to see if the pr oduct is in ink-backup mode Solution: Check to see i f the the produ ct is printing in ink-backup mode , with only one print cartridg e installed. If the product is i n ink-backup mode, text and pho to quality will differ from those printed when using all print cartridges. If you are satisfied with the print quali[...]

Ink is not filling the tex t or graphics completely Try the following solutio ns if the ink is not fi lling the text or image completely so that it appears that parts are missi ng or blank. • Solution 1: HP recomme nds using genuine HP print cart ridges • Solution 2: Check th e print settings • Solution 3: Ch eck the paper type • Solution 4[...]

Always make sure the p aper you are printing on is flat. For best results when prin ting images, use HP Advanced Photo Paper. For more information, see: Store and handle photo paper Cause: The wrong kind of paper was loaded in th e input tray. If this did not solve the issue , try the next solution. Solution 4: Clean the print cartridges Solution: [...]

Solution 2: Check th e print quality setting Solution: Check the qu ality setting. Use a high er quality setting to incre ase the amount of ink used for printing. For more information, see: • Change the pri nt speed or quality • Maximu m dpi Cause: The print quality setting wa s set to low. If this did not so lve the issue, try th e next soluti[...]

Solution 2: Check the print q uality setting Solution: Check the quality sett ing. Use a higher quality settin g to increase the amount of ink us ed for printing. For more information, see: • Change the print speed or quality • Maximum dpi Cause: The print qu ality setting was set too low . If this did not solve the issue , try the next solutio[...]

Printouts are fade d or have dull colors Try the followi ng solutions if the colors in your printo ut are not as bright and intense as you expected. • Solution 1: Check th e print settings • Solution 2: Ch eck the paper type • Solution 3: Cl ean the print cartridges Solution 1: Check the print settings Solution: Check the pri nt settings. •[...]

self-test report shows a pro blem, clean the print cartridges. If t he problem persists, you might need to replace the prin t cartridges. For more information, see Print a test page . Cause: The print cartridges needed to be cleaned or there was insufficient ink. Printouts seem blurry or fuzzy Try the following sol utions if your printout is smud g[...]

Solution: HP recomme nds that you use HP Advanced Pape rs or any other paper type that is ap propriate for the product. Always make sure the paper you are printing on is flat. For best results when printing images, use HP Advanced Photo Paper. For more information, see: Store and handle photo paper Cause: The wrong kind of paper w as loaded in the [...]

Solution 1: Print o n a page of plain paper Solution: Print one or several pag es of plain paper to soak up any excess ink in the product. To remove exces s ink using plain paper 1. Load several shee ts of plain paper in the paper tray. 2. Wait five minutes. 3. Print a document with little or no text. 4. Check the back of the paper for i nk. If the[...]

Solution: Use TrueT ype or OpenType fonts to ensure t hat the product is able to print smooth f onts. When selecting a font , look for the TrueType or OpenType icon . Some software applications offer custom fonts that have jagged e dges when enlarged or printed . Also, if you want to print bitm apped text, it might have jagged ed ges when enlarged [...]

If parts of t he document are still missing, th e printer settings might be ov erridden by the software program p rint settings. Select the appr opriate print settings from within the software program . Envelope is printe d at an an gle Solution: 1. Slide the flap insid e the envelope before loadi ng it in the printer. For more informati on about l[...]

A HP support • Ink cartridge warranty information • Support process • HP support by phone Ink cartridge warranty information The HP cartridge(s) warranty is applicable when t he product is used in its designated HP p rinting device. This warranty does not cover HP ink produ cts that have been refille d, remanufactured, refurbished, misused, o[...]

Phone support per iod One year of phone support is available in North Amer ica, Asia Pacific, and Latin America (includin g Mexico). To determine the duration of phone supp ort in Europe, the Middle East, an d Africa, go to www.hp.com/support . Standard phone company charge s apply. Placing a call Call HP support while you are in front of the compu[...]

B Technical information • Printer specifications • Notice to Windows 2000 users • Environmental product stewardship program • Regulatory notices Printer specifications The HP Deskjet has the following specifications and re quirements. Physical specifications Printer dimension (without the tray extended): 140.8 mm high x 437.5 mm wi de x 209[...]

remove using common tools. High priority parts hav e b een designed to access quickly for efficient disassembly and repair. For more information, visit HP’s Commitment to the Environment Web site at: www.hp.com/hpinfo/globalcitiz enship/environment/index.html This section contains the following topics: • Paper use • Plastics • Material safe[...]

ENERGY STAR is a U.S. registered service mark of the U.S. EPA. As an ENERGY STAR p artner, HP has determined that this product meets ENERGY STAR guidelines for energy efficiency. For more information on ENERGY STAR guidelines, go to the following Web site: www.energystar.gov Appendix B 110 Technical infor mation Technical information[...]

Disposal of waste equipmen t by users in private households in the Eur opean Union Disposal of Waste Equipment by Users in Private Households in the European Union This symbol on the pr oduct or on its packaging indicates that this pr oduct must not be disposed of with y our other household wa ste . Instead, it is your responsib ility to dispose of[...]

Regulatory no tices • FCC statement • Notice to user s in Kore a • VCCI (Class B) compliance statement for users in Japan • Notice to users in Japan about the pow er cord • Toxic and hazardous substance table • HP Deskjet D2500 Printer series decla ration of conformity FCC statement FCC sta tement The Unit ed States F ederal C ommunicat[...]

VCCI (Class B) compl iance statement for users in Japan Notice to users in Ja pan about the power cord Toxic and hazardo us substance table Regulatory notices 11 3 Technical information[...]

HP Deskjet D 2500 Printer series dec laration of conformity Appendix B 114 Technical infor mation Technical information[...]

Index A accessibility 2 after the support period 107 aligning print cartridges 55 B booklet printing 34 borderless printing 91 bound two-sided printing 46 brochure printing 33 buttons Cancel button 10 Power button 10 Resume button 11 C calling HP support 107 cleaning print cartridges automatically 56 print cartridges manually 57 printer body 57 col[...]

phone support period period for support 107 photo fix options 23 photo has unwanted border for small photo paper 92 photo paper, storing and handling 24 photo printing borderless photos 19 photos on plain paper 22 photos with a border 20 saving money 24 photo printing problems verifying print settings 90 photos digital 23 do not print correctly 90 [...]

image prints at angle 91 installation program stops 66 misprinted document 104 multiple pages print at once 90 paper jam 84 parts of the document are missing or in wrong place 104 photo printing problems 90 poor print quality 93 Power light is flashing 69 Print Cartridge Status light is flashing 70 printer 61 printer does not feed paper 85 printer [...]

118 Index[...]