HP (Hewlett-Packard) DX2710 SFF manual

s e r vi c e ref e re n c e g u i d e HP C om paq dx2 710 MT/d x2 718 MT/ dx2 710 SFF Busi ness P Cs 1st E dition T his docu ment p ro v ide s inf or mati on on the r emo v al and r e placement of all par ts as well as information on t r oub lesh ooting , D e sktop Management , se tup utilities , S A T A dri ves, safety , routin e care , con nector[...]

Service R ef erenc e Guid e HP C ompaq dx2 710 MT/dx2 718 MT/dx2 710 SFF Bu sines s P Cs 1st E dition Doc um e nt P art Number: 4 8 3 9 4 1-001 Fe br ua r y 20 08[...]

© Copy right 2008 Hewlett-P ackard De velopm ent Compan y , L.P . The in formation contai ned here in is subje ct to ch ange wit hout notice . Microsoft, MS-DOS, W ind o ws, and W indows NT are trade m arks of Micros oft Corporat ion in the U.S. and ot her countrie s. Intel is a trademark of Intel Co rporation in t he U.S. and other cou ntries. Th[...]

Servi ce Ref erence Guide 48 3 9 41-001 iii Conte nts 1 Installing the Op erating System 1.1 Micros oft Windows XP/Windo ws Vista/Redflag Linux . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1 –1 1.1. 1 Insta lling or Upgra ding Dev ice Driv ers (Onl y applic able fo r Window s OS) . . . . . . . . 1– 1 1.2 Converting t o NTFS (Associ[...]

i v 4 83 9 41-001 Servi ce Ref ere nce Guide Con t en t s 5 Identifying the Chassis , Routine Care, and Disassembly Preparation 5.1 Chassis Desi gnations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–1 5.1.1 Microtower ( MT)/Small Form Factor (SFF) . . . . . . . . . . . . . . . .[...]

Ser vice R eference Gu ide 48 3 9 4 1-0 01 v Con tents 6.9 Front I/O Pan el Housing Assembly - MT cha ssis . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6–28 6.10 System Fan . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6–29 6.11 Heatsink - MT chas[...]

Servi ce Ref erence Guide 48 3 9 41-001 1–1 1 Insta llin g t he O pera tin g S y stem Depending on the model, Microsoft W i ndo ws XP Home, W i ndo ws XP Profes sional (V ista Do wngrade), W indows V ista Basic, W indo ws V ista Business 32 or Red flag Linux i s preinst alled on the co mputer and wi ll be conf igured aut omatically the fi rst tim[...]

1–2 48 39 41-001 Servi ce Ref erence Guide Installin g the Operating S ystem 1 .2 C on v er ting to NTFS (A ssoc ia ted wit h Windo w s OS) 1 .2. 1 Window s XP Home/XP Professional( Vista dow ngra de)/ Vista Basic/Vista Busin ess 3 2 The Windows XP H ome /XP Prof essi ona l (V ista downg rade) /V ista B asi c/V ista B us ine ss 32 operati ng syst[...]

Servi ce Ref erence Guide 48 3 9 41-001 2–1 2 Setup U tilitie s and Dia gnostic s F ea ture s Setup Uti lities (F1 0) and diag nostic feat ures pro vide info rmation ne eded about t he computer system when contacting Cu stomer Support . These tools c an also be use d to: ■ Change f actory def ault sett ings and to set or change t he system conf[...]

2–2 48 39 41-001 Servi ce Ref erence Guide Setup Utilities and Diagnostic s Featur es 2.2 Comp uter Setup U tilities Use Computer Setup Utilit ies (F10) t o: ■ Modify or r estore f actory def ault sett ings. ■ Set the system date and time. ■ Set, vie w , change, or ve rify the system conf igurati on including s ettings for pr ocessor , grap[...]

Servi ce Ref erence Guide 48 39 41-001 2–3 Setup Uti lit ies an d D iagn ostics Feat ures 3. A choice o f headings app ears in the Co mputer Setup Uti lities menu: Sys tem Informati on, Standard CMOS Features, Adv anced BI OS Features, Adv anced Chip set Features , Integr ated Peripher als, Po wer Management Se tup, PnP/PCI Conf igurati ons, Hard[...]

2–4 48 39 41-001 Servi ce Ref erence Guide Setup Utilities and Diagnostic s Featur es 2.2.2 Comp uter Setu p Menu Computer Set up Headin g O ption Desc ription Sys t e m In fo rm a t io n Sys te m S / N (vi ew o n ly ) Product N am e (vie w only) Ow nerShip T AG [Pr es s En ter] Enter o wne rship tag assigned b y the o wne r . Ow nerShip T A G (v[...]

Servi ce Ref erence Guide 48 39 41-001 2–5 Setup Uti lit ies an d D iagn ostics Feat ures Standar d CMO S Fe a t u r e s (contin ued) SA T A P o r t 0 SA T A P o r t 1 SA T A P o r t 2 SA T A P o r t 3 F or each , allo ws y ou to: • IDE Channel 0 Master (for S A T A P ort 0 Only) • IDE Channel 1 Slav e (for S A T A P or t 1 Only) • detect H[...]

2–6 48 39 41-001 Servi ce Ref erence Guide Setup Utilities and Diagnostic s Featur es Advanc e d BIOS F eatur es (contin ued) Re mo vea ble De v ice Pri or ity Al lo w y ou t o sel ect F DD or U SB-FDD as the fir st rem ove ab l e d evic e. Hard Disk Boot Prio rity Allo ws y ou to spec ify the order of attached hard dr iv e dev ices (suc h as USB[...]

Servi ce Ref erence Guide 48 39 41-001 2–7 Setup Uti lit ies an d D iagn ostics Feat ures Advanc e d Chipset Fe a t u r e s PEG/ O nch i p VGA Con tro l (V G A Se ttin g) Allo ws y ou to set s y stem display at: •O n c h i p V G A •P E G P o r t •A u t o On-Chip F r ame Buffer Si z e (V G A Se ttin g Allo w y ou to set On-Chip F r ame Buffe[...]

2–8 48 39 41-001 Servi ce Ref erence Guide Setup Utilities and Diagnostic s Featur es Integr ated P eriphe rals USB Contr oller Disables/enable s USB contr oller . USB L egacy Support Disables/enable s USB legacy suppo r t. HD Audio Allo ws y ou to auto-detect or disable o nboar d aud io. Onboard LAN Disables/enable s onboar d L AN contr oller . [...]

Servi ce Ref erence Guide 48 39 41-001 2–9 Setup Uti lit ies an d D iagn ostics Feat ures Po w e r Management Setup HPET Sup por t Dis able / e nab le H PET featu re , on ly ca n be v isible for V ista OS . HPE T Mode 3 2 b it mode/64 b it mode. V ie w onl y , and only c an be visible f or V ista OS . WDRT Support Disa ble/ enable WDRT f eatur e,[...]

2–10 48 39 41-001 Servi ce Ref erence Guide Setup Utilities and Diagnostic s Featur es PnP/P CI Con fig ura t io ns (contin ued) Re sour ces Contr olled B y Allo ws y ou to select w hether r esour ces ar e contr olled a utomaticall y or man ually : • Auto (ES CD –Ex tend ed Storage Configuration Data) •M a n u a l BIOS can automatic ally co[...]

Servi ce Ref erence Guide 4 83 9 41-001 2–11 Setup Uti lit ies an d D iagn ostics Feat ures 2.3 Reco v ering t h e C onfi gura tion Set ting s Recov erin g the conf iguratio n setting s establis hed in the Comp uter Setup (F 10) Utility requires that y ou first bac k up the se ttin gs befor e a re covery i s ne ede d. The CMOS Sa ve/Lo ad utility[...]

Servi ce Ref erence Guide 48 3 9 41-001 3–1 3 De skt op Manage ment ✎ Support f or specif ic feat ures desc ribed in thi s guide may v ary b y model or so ftware v ersion . 3. 1 Initia l Confi gura tion an d De pl o yment HP comput ers come with a preinsta lled system s oftwar e image. Afte r a brief s oftware “unb undling” process, the com[...]

3–2 48 39 41-001 Servi ce Ref erence Guide Desktop Ma nagem ent 1. Remov e all r emov able media an d turn of f the power . 2. Insert a disk ette, CD, or USB flash de vice c ontaining t he desired BIOS image f ile in the root direct ory . The media must be formatted using the F A T12, F A T16, or F A T32 f ile system. 3. T urn o n po wer to the s[...]

Servi ce Ref erence Guide 48 39 41-001 3–3 Deskto p Man agement 3.2.4 W orl d W id e W eb S it e When making the tr ansition t o new or re vised o perating sy stems, it i s important to impl ement the support software d esigned for t hat operati ng system. If you plan to run a versi on of Microsoft W indo ws that i s dif ferent fro m the ve rsion[...]

3–4 48 39 41-001 Servi ce Ref erence Guide Desktop Ma nagem ent 1. T urn o n or restar t the computer . If you are in W indo ws, click St a r t > Shut Down > Rest art. 2. As soon as the compute r is turned on, pr ess and hold t he F1 0 ke y unti l you enter Co mputer Setup. Press Enter to bypa ss th e ti tle s cree n, if ne cessa ry . ✎ I[...]

Servi ce Ref erence Guide 48 39 41-001 3–5 Deskto p Man agement T o change the s upervisor pa ssword, a s soon as the computer is tur ned on, press a nd hold th e F1 0 ke y until you en ter Computer Setup. Pre ss Enter to b ypass the title s creen, if ne cessary . ✎ If you do not press th e F1 0 ke y at the a ppropriate t ime, you must tur n th[...]

3–6 48 39 41-001 Servi ce Ref erence Guide Desktop Ma nagem ent Nationa l K e yb oar d Deli mit er Char acter s Each ke yboar d is designed to meet countr y-specif ic re quirements. The syntax and k eys t hat you use for changing or de leting your p assword depend on the k eybo ard that came wi th your computer . C learin g Passw ords If you for [...]

Servi ce Ref erence Guide 48 3 9 41-001 4–1 4 Seri a l A T A Dr iv e G uid el ines an d Feat ures ✎ Serial A T A = SA T A HP does not support th e use of a P A T A (IDE) har d driv e / op tical dri ve on th ese model s of computer . 4. 1 S A T A 3. 0 Ha rd Driv es ✎ When attac hing the SA T A cable t o the system boa rd alw ays connect the pr[...]

4–2 48 39 41-001 Servi ce Ref erence Guide Ser ial A T A Dri ve Guidelines and F eatures 4.2 S A T A H ard Driv e C a b les 4.2. 1 SA T A Da ta Ca ble Alwa ys use an HP appr ov ed SA T A 3.0 Gb/ s cable as it i s fully backw ards compati ble with the SA T A 1.5 Gb/s dri v es. SA T A data cables are susce ptible to damage if ov erfle xed. Ne ver c[...]

Servi ce Ref erence Guide 48 39 41-001 4–3 Serial A T A Drive Guid eli nes a nd Featu res 4.3 S A T A SMART Driv es The S elf Moni tor ing A naly sis and R eco rdin g T echnol ogy (SMAR T) A T A drives for t he H P Personal Computers ha ve built -in dri ve f ailure pre diction tha t warns the user or n etwork administ rator of an impending f ailu[...]

Servi ce Ref erence Guide 48 3 9 41-001 5–1 5 I d enti fyin g t h e C h a ss is , Rout in e C are, a nd Di sasse mbl y P re pa rat io n This ch apt er pr ovide s g enera l s erv ice in form atio n f or the c om pute r . Ad her ence to the pr oce dur es and p recau tio ns des crib ed in this cha pter i s ess entia l fo r pro per s ervi ce. Ä CAUT[...]

5–2 48 39 41-001 Servi ce Ref erence Guide Identify ing the Chas sis, R outine Car e , and Disassem bly Pr eparation Note: dx2 718 MT is only for Chi na Market. dx2 7 18 MT dx2 710SFF[...]

Servi ce Ref erence Guide 48 39 41-001 5–3 Identifying the Chassis, R outine Car e, and Disass embly Pre paration 5 .2 Elec trosta tic Disc h arge Infor ma tion A sudden di scharge of static electrici ty from your f inger or other conduc tor can de stroy sta tic- sensit iv e de vices or mi crocircuit ry . Often the s park is neit her felt no r he[...]

5–4 48 39 41-001 Servi ce Ref erence Guide Identify ing the Chas sis, R outine Car e , and Disassem bly Pr eparation 5 .2.3 P ersonal Grounding M et hods an d Equip men t Use the f ollo wing equipment to pre vent static elec tricity da mage to equi pment: ■ Wri st st r a ps are fle xibl e s trap s wit h a maxi mum o f one -me goh m ± 10 % res [...]

Servi ce Ref erence Guide 48 39 41-001 5–5 Identifying the Chassis, R outine Car e, and Disass embly Pre paration ■ Static awa reness label s ■ Wrist st raps and foot wear straps providin g one-me gohm +/- 10% resist ance ■ Material handling pac kages ■ Conducti v e plastic bag s ■ Conducti ve plastic tubes ■ Conducti ve tote box es ?[...]

5–6 48 39 41-001 Servi ce Ref erence Guide Identify ing the Chas sis, R outine Car e , and Disassem bly Pr eparation 5 .3. 3 C leanin g t h e K e yboard F ollo w all safety precau tions in Sectio n 5.3.1, “General Cleaning Safet y Precautio ns, ” before cleani ng the ke yboard. T o clean the t ops of the keys or the ke yboard bod y , follow t[...]

Servi ce Ref erence Guide 48 39 41-001 5–7 Identifying the Chassis, R outine Car e, and Disass embly Pre paration 5 .4 Servic e Cons iderat ions Listed b elo w are some of th e considerat ions that you should k eep in mind d uring the disassembly and asse mbly of the computer . 5 .4. 1 T ools and Soft ware R equ irements T o ser vic e the c om pu[...]

5–8 48 39 41-001 Servi ce Ref erence Guide Identify ing the Chas sis, R outine Car e , and Disassem bly Pr eparation 5 .4.3 C ab les and Conn ec tors Most cabl es used thro ughout the unit are f lat, fle xible cabl es. These cables must b e handled wit h care to av oid damage. Apply only t he tension re quired to se at or unse at the cable s duri[...]

Servi ce Ref erence Guide 48 3 9 41-001 6–1 6 Rem o v al an d Rep l a cem e n t Pro ced ures— Micro to w er (M T)/S mal l F or m F acto r ( SF F ) Ch a ss i s Adherence to the pr ocedures and pr ecautions d escribed in this chapt er is essen tial for pr oper servic e. After co mpleting all necessary r emov al and re placement p rocedures, ru n [...]

6–2 48 39 41-001 Servi ce Ref erence Guide Re mov al and Replacemen t Pr o cedur es— Mic ro tow er (MT)/Small F or m Fa ctor (SFF ) Chassis 6.2 Remo ve t he c omp uter a cces s pan el an d front be zel ( MT ch a ssi s and SFF c h a ssis ) 6.2. 1 A cc ess P an el (M T C h a s sis) 1. P rep are t he c omp uter for disa sse mbl y ( Section 6.1, ?[...]

Servi ce Ref erence Guide 48 39 41-001 6–3 Removal and Repl ac ement Proced ures— Microto wer ( MT) /Sm al l Form F a ctor (SF F) Chas si s 6.2.2 Fron t B e zel ( MT C ha s s is) 1. P rep are t he c omp uter for disa sse mbl y ( Section 6.1 , “Prepa ration for Disassembly” ). 2. Remov e the ac cess panel ( Section 6.2.1, “ Access Pa nel ([...]

6–4 48 39 41-001 Servi ce Ref erence Guide Re mov al and Replacemen t Pr o cedur es— Mic ro tow er (MT)/Small F or m Fa ctor (SFF ) Chassis 6.2. 3 Removing t he C omp u ter Access P an el and Front B ezel (SFF c has sis) T o remov e the computer access panel : 1. T urn o ff t he computer pro perly thr ough the opera ting system, t hen turn o ff[...]

Servi ce Ref erence Guide 48 39 41-001 6–5 Removal and Repl ac ement Proced ures— Microto wer ( MT) /Sm al l Form F a ctor (SF F) Chas si s 4. T o remov e the fr ont bezel, gently pull up a ll three ta bs 1 on the top of the bezel, then pull the bezel 2 away fr om the ch ass is. Re mov ing the Fr ont Bez el T o reassemble t he computer , rev er[...]

6–6 48 39 41-001 Servi ce Ref erence Guide Re mov al and Replacemen t Pr o cedur es— Mic ro tow er (MT)/Small F or m Fa ctor (SFF ) Chassis 6.3 Usin g t he Sm all F orm Fac to r Com p u ter in a M inito w er Co nfigura tion The Small Form F actor compu ter can be used in ei ther a mini to wer or deskto p confi guration. T o use it i n the minit[...]

Servi ce Ref erence Guide 48 39 41-001 6–7 Removal and Repl ac ement Proced ures— Microto wer ( MT) /Sm al l Form F a ctor (SF F) Chas si s 6.4 Fro n t D rive B e z el s 1. P rep are t he c omp uter for disa sse mbl y ( Section 6.1, “ Preparati on for Disa ssembly” ). 2. Remo ve the ac cess panel a nd the fro nt bezel - MT ( S ection 6.2. 1[...]

6–8 48 39 41-001 Servi ce Ref erence Guide Re mov al and Replacemen t Pr o cedur es— Mic ro tow er (MT)/Small F or m Fa ctor (SFF ) Chassis 6.5 M e m o r y F or more information on the memo ry in this series of co mputers, refer to Appendix E, “Memory . ” 6.5 . 1 Install ing Memor y Module s/MT chassis Ä CAUTION : The mem ory module soc k [...]

Servi ce Ref erence Guide 48 39 41-001 6–9 Removal and Repl ac ement Proced ures— Microto wer ( MT) /Sm al l Form F a ctor (SF F) Chas si s ✎ A memory module can be installed in only one wa y . M atch the notch on the module wi th the tab on the memor y socket. 5. Push the mod ule do wn into the socket , ensuring th at the module i s fully in[...]

6–10 48 39 41-001 Servi ce Ref erence Guide Re mov al and Replacemen t Pr o cedur es— Mic ro tow er (MT)/Small F or m Fa ctor (SFF ) Chassis 5. Locate t he memory module soc kets. Å W ARNIN G: T o reduce risk of pers onal in jury from hot su rface s, allo w the internal s ys tem compon ents to cool b efor e t ouching. 6. Open both l atches of [...]

Servi ce Ref erence Guide 4 83 9 41-001 6–11 Removal and Repl ac ement Proced ures— Microto wer ( MT) /Sm al l Form F a ctor (SF F) Chas si s 6.6 Expansion C ards 6.6. 1 Ex pan sion Sl ot Cov er L oc k 1. P rep are t he c omp uter for disa sse mbl y ( Section 6.1, “ Preparati on for Disa ssembly” ). 2. Remo ve the r ight access panel ( Sect[...]

6–12 48 39 41-001 Servi ce Ref erence Guide Re mov al and Replacemen t Pr o cedur es— Mic ro tow er (MT)/Small F or m Fa ctor (SFF ) Chassis T o install a n expan sion card in an empty slot c ontinue with s tep 9. 9. W ith th e card al igned so the moun ting brack et will f it f irmly ag ainst the c omputer backw all 1 , sl ide the e xpansion c[...]

Servi ce Ref erence Guide 4 83 9 41-001 6–13 Removal and Repl ac ement Proced ures— Microto wer ( MT) /Sm al l Form F a ctor (SF F) Chas si s 6.6.3 Installi ng an Expansion C ard The compute r has four PCI e xpansion s lots. Each slo t can accommodate a half-heigh t PCI or PCI Express e xpansion card up to 6.6 inches (16. 764 cm) in l ength. ?[...]

6–14 48 39 41-001 Servi ce Ref erence Guide Re mov al and Replacemen t Pr o cedur es— Mic ro tow er (MT)/Small F or m Fa ctor (SFF ) Chassis 7. H old th e ca rd ju st a bove the exp ansio n sl ot o n the syste m b oard then move the card toward the rea r of the chas sis so th at the botto m of the bra cket on the card sli des into the small slo[...]

Servi ce Ref erence Guide 4 83 9 41-001 6–15 Removal and Repl ac ement Proced ures— Microto wer ( MT) /Sm al l Form F a ctor (SF F) Chas si s 6.6.4 Re m o vin g a n E xpa nsio n C ar d T o remov e an e xpansion card : 1. T urn o ff t he computer pro perly thr ough the opera ting system, t hen turn o ff an y e xternal de vices. 2. Disconnec t th[...]

6–16 48 39 41-001 Servi ce Ref erence Guide Re mov al and Replacemen t Pr o cedur es— Mic ro tow er (MT)/Small F or m Fa ctor (SFF ) Chassis 6 .7 Cable Manage ment Alwa ys follo w good cab le management pr actices when w orking ins ide the comp uter . ■ Keep cab les away fro m ma jor heat sour ces l ike the he ats ink . ■ Do not jam c ables[...]

Servi ce Ref erence Guide 4 83 9 41-001 6–17 Removal and Repl ac ement Proced ures— Microto wer ( MT) /Sm al l Form F a ctor (SF F) Chas si s 6.8 Dr ives The comp uter support s up to four dr iv es that may be instal led in v arious configu rations. This Sect ion describ es the pro cedure for r eplacing or u pgrading the s torage dri ve s. A T [...]

6–18 48 39 41-001 Servi ce Ref erence Guide Re mov al and Replacemen t Pr o cedur es— Mic ro tow er (MT)/Small F or m Fa ctor (SFF ) Chassis 6.8.2 Remo ving a Dri v e 1. T urn o ff the computer properly thr ough the ope rating syst em and turn of f any ex ternal de vices. Di sconnect the power c ord from the power outlet and di sconnect any e x[...]

Servi ce Ref erence Guide 4 83 9 41-001 6–19 Removal and Repl ac ement Proced ures— Microto wer ( MT) /Sm al l Form F a ctor (SF F) Chas si s 5. Remo ving the Hard Di sk: remov e the tw o scre ws that s ecure the ha rd disk dri ve c age to th e chass is. Rem o vin g t h e H a rd d i sk 6. Push do wn the l atch on the side of the hard d isk dri [...]

6–20 48 39 41-001 Servi ce Ref erence Guide Re mov al and Replacemen t Pr o cedur es— Mic ro tow er (MT)/Small F or m Fa ctor (SFF ) Chassis 7. Lift t he hard disk dr i ve cage ou t of the chas sis. Rem ovi n g t h e Ha rd D rive Ca g e 8. Disconnec t the po wer cable 1 and data cable 2 from t he back of the hard dri ve. Disconnecting the Hard [...]

Servi ce Ref erence Guide 4 83 9 41-001 6–21 Removal and Repl ac ement Proced ures— Microto wer ( MT) /Sm al l Form F a ctor (SF F) Chas si s 9. Remov e the f our scre ws that sec ure the hard disk dri ve to the hard d isk dri ve cage 1 , th en slide t he hard disk d riv e out of the hard dis k dri ve ca ge 2 . Rem ovi n g t h e Ha rd D rive 10[...]

6–2 2 48 39 41-001 Servi ce Ref erence Guide Re mov al and Replacemen t Pr o cedur es— Mic ro tow er (MT)/Small F or m Fa ctor (SFF ) Chassis T o verify the type, size, and capa city of the s torage de vices i nstalled in the compute r , run Computer Se tup. Refer to the Computer Setup ( F10) Utility Gui de for m ore inform at ion . 6.8.4 Remo [...]

Servi ce Ref erence Guide 48 39 41-001 6 –2 3 Removal and Repl ac ement Proced ures— Microto wer ( MT) /Sm al l Form F a ctor (SF F) Chas si s Re mov ing the Optical Dri ve or Disk ette Dri v e T o replace the dri ve, rev erse the r emov al proce dures. ✎ When re pla cin g the drive, transfe r the fo ur sc rews from the old drive to the new o[...]

6–2 4 48 39 41-001 Servi ce Ref erence Guide Re mov al and Replacemen t Pr o cedur es— Mic ro tow er (MT)/Small F or m Fa ctor (SFF ) Chassis Installi ng Guide Sc re ws in the Optical Dr i ve 3. Positi on the gui de scre ws on th e dri ve into the J-s lots in th e dri ve ba y 1 . T hen , slid e the drive toward the rear of th e co mpu ter 2 . I[...]

Servi ce Ref erence Guide 48 39 41-001 6–2 5 Removal and Repl ac ement Proced ures— Microto wer ( MT) /Sm al l Form F a ctor (SF F) Chas si s 4. Raise the Easy Access dri ve bay to the upright position and connect t he flat ribbon ca ble and audio ca ble to the system board. Connec ting the Flat R ibbon Cable and Audio C able 5. Connect t he po[...]

6–2 6 48 39 41-001 Servi ce Ref erence Guide Re mov al and Replacemen t Pr o cedur es— Mic ro tow er (MT)/Small F or m Fa ctor (SFF ) Chassis 6.8.6 Upgrading t he Hard Driv e - SFF ch assis Re mo ving and R eplacing the Hard Dri v e ✎ Only a ser ial adv anced tech nology atta chment (SA T A) hard dri v e can be insta lled on this computer . ?[...]

Servi ce Ref erence Guide 48 39 41-001 6 –2 7 Removal and Repl ac ement Proced ures— Microto wer ( MT) /Sm al l Form F a ctor (SF F) Chas si s 6. P ress th e la tch 1 . 7. Slide t he dri ve to the righ t of the bay 2 . Rem ovi n g t h e Ha rd D rive 8. T o instal l a hard dri v e, re vers e the abo ve pro cedure. 9. Connect t he po wer cable 1 [...]

6–2 8 48 39 41-001 Servi ce Ref erence Guide Re mov al and Replacemen t Pr o cedur es— Mic ro tow er (MT)/Small F or m Fa ctor (SFF ) Chassis 6. 9 Fr ont I/O P ane l Housi ng Assembly - MT ch assis 1. P rep are t he c omp uter for disa sse mbl y ( Section 6.1, “ Preparati on for Disa ssembly” ). 2. Remov e the ac cess panel a nd rotate the [...]

Servi ce Ref erence Guide 48 39 41-001 6–2 9 Removal and Repl ac ement Proced ures— Microto wer ( MT) /Sm al l Form F a ctor (SF F) Chas si s 6. 1 0 S yst em Fan 1. P rep are t he c omp uter for disa sse mbl y ( Section 6.1, “ Preparati on for Disa ssembly” ). 2. Remov e the ac cess panel ( Section 6.2, “Re mov e the computer access pan e[...]

6–30 4 83 9 41-001 Servi ce Ref erence Guide Re mov al and Replacemen t Pr o cedur es— Mic ro tow er (MT)/Small F or m Fa ctor (SFF ) Chassis 6. 1 1 Hea tsink - MT c ha ssi s 1. P rep are t he c omp uter for disa sse mbl y ( Section 6.1, “ Preparati on for Disa ssembly” ). 2. Remov e the ac cess panel ( Section 6.2, “Re mov e the computer[...]

Servi ce Ref erence Guide 4 83 9 41-001 6–31 Removal and Repl ac ement Proced ures— Microto wer ( MT) /Sm al l Form F a ctor (SF F) Chas si s 6. 1 2 Pr oce ssor 1. P rep are t he c omp uter for disa sse mbl y ( Section 6.1, “ Preparati on for Disa ssembly” ). 2. Remov e the ac cess panel c ov er ( Section 6.2, “Remov e the compu ter acces[...]

6–3 2 48 39 41-001 Servi ce Ref erence Guide Re mov al and Replacemen t Pr o cedur es— Mic ro tow er (MT)/Small F or m Fa ctor (SFF ) Chassis 5. G o to st ep 7 . 6. If usin g a new h eatsink, remo ve the protect iv e cov ering from t he bottom of th e heatsink an d place i t in positi on atop the pr ocessor . 7. Secure the heatsink to the sy st[...]

Servi ce Ref erence Guide 48 39 41-001 6–3 3 Removal and Repl ac ement Proced ures— Microto wer ( MT) /Sm al l Form F a ctor (SF F) Chas si s 6. 1 3 S yst em B oa rd 1. P rep are t he c omp uter for disa sse mbl y ( Section 6.1, “ Preparati on for Disa ssembly” ). 2. Remov e the ac cess panel ( Section 6.2, “Re mov e the computer access p[...]

6–34 4 83 9 41-001 Servi ce Ref erence Guide Re mov al and Replacemen t Pr o cedur es— Mic ro tow er (MT)/Small F or m Fa ctor (SFF ) Chassis 6. 1 4 B a t te r y The batt ery that comes with your c omputer pro vides po wer to the real- time clock an d has a lifet ime of about thre e years. When replacing t he battery , use a batte ry equi val e[...]

Servi ce Ref erence Gui de 48 3 9 41-001 6–35 Removal and Repl ac ement Proced ures— Microto wer ( MT) /Sm al l Form F a ctor (SF F) Chas si s 6. 1 4. 1 Ba t ter y H old er 1. T o release th e batter y from its holder , squeez e the metal cl amp that e xtends abo ve one edge of the ba ttery . When the battery pops up, lift it out 1 . 2. T o ins[...]

6–36 4 83 9 41-001 Servi ce Ref erence Guide Re mov al and Replacemen t Pr o cedur es— Mic ro tow er (MT)/Small F or m Fa ctor (SFF ) Chassis 6 . 1 5 P o w er Supply Å W ARNIN G: V oltage is alw ay s prese nt on the s yst em board w hen the comput er is plugged into an acti ve A C outlet . T o a void pos sib le pers onal i njury and damage to [...]

Servi ce Ref erence Gui de 4 83 9 41-001 A–1 A Conn ec tor P in As si gnm ents This appe ndix contains the pin a ssignments fo r many comput er and wor kstation co nnectors. Some of these connect ors may not be u sed on the p roduct being s erviced. Enhanced K e yboar d Connec tor and Ic on P in Signal 1 2 3 Dat a Unused Gr ound 4 5 6 +5 VDC Cloc[...]

A–2 48 3 9 41-001 S er vi ce Ref erence Guid e Co nnect or P in Assi gnmen ts P ara ll el In ter fa ce Connec tor and Ic on Pin Si gn al Pi n Sign al Pi n Sign al 1 2 3 Strob e Data Bit 0 Data Bit 1 7 8 9 Data Bit 5 Data Bit 6 Data Bit 7 13 14 15 Select Auto Line fee d Err or 4 5 6 Data Bit 2 Data Bit 3 Data Bit 4 10 11 12 Acknowle dge Bus y P ap[...]

Servi ce Ref erence Gui de 48 3 9 41- 001 A–3 Connector Pin Assignme nts Headphone Connec tor and Ico n ( 1/8" miniphon e) Pin Si gn al 1 (T ip) Audio _Lef t 2 (R ing) Aud io _Right 3 (Shield) Gr ou nd Line -I n Audio Connec tor and Ico n ( 1/8" miniphon e) Pin Si gn al 1 (T ip) Audio _I n_ Lef t 2 (R ing) Aud io_ In _Right 3 (Shield) G[...]

A–4 48 3 9 41-001 S er vi ce Ref erence Guid e Co nnect or P in Assi gnmen ts 24 - Pi n Powe r Connec tor Pin Si gn al Pi n Sig nal Pi n Signal Pin Sign al 1 2 3 4 5 6 7 +3 .3 V +3 .3 V GND +5 V GND +5 V GND 8 9 10 11 12 13 13-1 P. G +5 VSB +12 V +12 V +3. 3 V +3. 3 V +3 .3 VS 14 15 16 17 18 19 20 -12 V GND PSON GND GND GND NI 21 22 23 24 +5 V +5[...]

Servi ce Ref erence Guide 48 3 9 41-001 B–1 B Pow e r C o r d S e t R e q u i r e m e n t s The volt age sele ct s witch fea ture on the c omp ute r per mi ts it t o ope rate from any l ine voltage between 10 0-127 or 220-24 0 vol ts A C. The po wer cor d set recei ve d with the computer meets the requiremen ts for use i n the country where you p[...]

Servi ce Ref erence Guide 48 3 9 41-001 C–1 C POST E rro r M e s s a g es An error mess age results i f the Powe r-On Self-T est (POST) enc ounters a probl em. This test runs when the syst em is turned on, checking assemblies with in the computer and reporting an y errors found. Not all computers use a ll of the cod es list ed. Reco mme nd ed Ac [...]

C–2 4 8 3 9 41- 001 Servi ce Ref ere nce Guide POS T Error M essag es K e yb oard er ror or no key b o a r d p r es e n t Cannot initi ali z e the key b o a r d. Mak e sure the ke y board is attached corr ectl y and no k ey s ar e pre ssed dur ing PO S T . T o purpos ely confi gure the s ystem w ithout a ke y board , set the err or halt co n di t[...]

Servi ce Ref erence Guide 48 3 9 41-001 C–3 PO ST Error Me ssag es E r ro r: N o n - Sys t e m d i s k or di sk error Re place and pres s any key wh e n re a d y Th e B I OS w as u n a b l e t o find a suitable boot de vi ce . F or Ar gali, thi s ma y mean an uninitiali z ed or corrupt ATA f l a s h . R eseat the de vi ce data and po wer cables .[...]

Servi ce Ref erence Guide 48 3 9 41-001 D–1 D T ro ubles hooti ng W ithout Diagnost ics Preliminar y C hec klis t This sec tion descri bes some simpl e, prelimina ry tests and guidelines f or troubles hooting the computer wit hout using the diagnosti cs. ■ Are the c omputer and monitor connect ed to a w orking el ectrical o utlet? ■ Is the v [...]

D–2 48 3 9 41-001 Ser vi ce Ref ere nce Guide T r oublesh ooting Witho ut Diagnos tics Solving G ene ral Problems Y ou may be able t o easily re solve the minor prob lems descr ibed in this section. If a problem persis ts and you a re unable to resolve it yourse lf or if you feel uncomf ortable abo ut performi ng the oper ation, con tact your HP [...]

Servi ce Ref erence Guide 48 3 9 41-001 D–3 T r oubleshooting W ithout Diagno stics Com puter date and time displa y is inco rr ect . R T C (r eal-time cloc k) battery may need to be r eplaced. ✎ MConnecting the computer to a live AC outlet prolongs the life of the RTC batter y. F irst , r eset the Date and T ime Pr operties in the Co ntro l P [...]

D–4 48 3 9 41-001 Ser vi ce Ref ere nce Guide T r oublesh ooting Witho ut Diagnos tics Some softwar e applic ations , espec iall y games , are s tressf ul on the graphics subsystem. 1. Lo we r the displa y re solutio n for t he c urr ent applicati on or consult the doc umentation that came wi th the applicati on for su ggestions on ho w to impr o[...]

Servi ce Ref erence Guide 48 3 9 41-001 D–5 T r oubleshooting W ithout Diagno stics Solving Hardw are Install a tion Probl ems Y ou may need to r econfi gure the computer when you add o r remov e hardware , such as an additi onal dri ve or expans ion card. If you install a plug and play de vice, W indo ws XP Home/ Profess ional will a utomatica l[...]

D–6 48 3 9 41-001 Ser vi ce Ref ere nce Guide T r oublesh ooting Witho ut Diagnos tics Interpreting Dia gn ostic Lights and Audib le C odes This sec tion cov ers t he front pan el LED codes as we ll as the a udible cod es that may occ ur before or duri ng POST that do not necessaril y hav e an error c ode or te xt message associated wi th them. ?[...]

Servi ce Ref erence Guide 48 3 9 41-001 D–7 T r oubleshooting W ithout Diagno stics Solving Dis pl ay Problems Solv ing Displ ay P roblems Problem Caus e So lution Blank sc reen ( no vi deo) . The ca ble connecti ons are not correct . Check the c able connections fr om the monitor to the comput er and to the electr ical outle t. Sc reen blanking [...]

D–8 48 3 9 41-001 Ser vi ce Ref ere nce Guide T r oublesh ooting Witho ut Diagnos tics P ow er LED flashes Red si x times , once ev ery second, fo llo wed by a two seco nd pause , and the computer beeps si x times. Pr e -video gr aphic s error . F or s yste ms with a graphi cs card: 1. Res eat the graphi cs car d. 2 . R epla ce the gr aphics car [...]

Servi ce Ref erence Guide 48 3 9 41-001 D–9 T r oubleshooting W ithout Diagno stics Hi gh pitched no ise coming fr om inside a flat panel monitor . Bri ghtness and/or contr ast settings ar e too high . L ow er br ightness and/or contr ast set t in gs. Fu z z y fo cu s ; s t re a k i n g, ghos ting, or shado wing eff ects; hor i z ontal sc r ollin[...]

D–10 48 3 9 41-001 Servi ce Refer ence Guide T r oublesh ooting Witho ut Diagnos tics Sol ving Audio Pr oblems Solvin g Au di o Probl ems Problem Caus e So lution Sou n d do e s no t c om e out of t he spe a k er or headphones . So ftwar e volume con trol is t urn ed down. Double-clic k the Speaker icon on the taskbar and u se the volu me slider [...]

Servi ce Ref er ence Guide 48 3 9 41- 001 D–11 T r oubleshooting W ithout Diagno stics Nois e or no sou nd comes out of th e s pea kers or headphones . 1. If using digital speak ers that hav e a ster eo jack and w ant the sy ste m to auto - switch to dig ita l, use a s ter eo -to -mono adapter to properl y engage the auto - sense featur e or use [...]

D–12 48 3 9 41-001 Servi ce Refer ence Guide T r oublesh ooting Witho ut Diagnos tics Solving Prin ter Problems Solv ing Printer Problems Problem Caus e So lution Pri nter w ill not print . Print er is not tur ned on and online . T urn the prin ter on and mak e sur e it is online . T he corr ect prin ter dri ver for the applic ation ar e not inst[...]

Servi ce Ref er ence Guide 48 3 9 41- 001 D–13 T r oubleshooting W ithout Diagno stics Solv ing K e yboard and Mouse Problems Solvin g Ke yboard Prob le ms Problem Caus e So lution K ey boar d c omm ands and ty pi ng ar e n ot r ecog ni z ed by the computer . K ey board co nnector is not pr operly conn ected. 1. T u rn off the compu ter . 2 . Rec[...]

D–14 48 3 9 41-001 Servi ce Refer ence Guide T r oublesh ooting Witho ut Diagnos tics Sol ving Netw or k Pr oblems These gui delines do not discuss the process o f debugg ing the netw ork cabli ng. Solving Netw ork Problems Problem Caus e So lution Wa ke - o n - L A N f e a t u r e i s not func tioning . Wa ke - o n - L A N i s n o t enabled . Us[...]

Servi ce Ref er ence Guide 48 3 9 41- 001 D–15 T r oubleshooting W ithout Diagno stics Diagnos tics pass es, but the computer does not communi cate with the netw ork. (co ntinued) The netw ork contr oller is no t conf igur ed for this comput er . Select the Netw ork icon in t he Con trol P ane l and co nfigur e the networ k contr oller . Networ k[...]

D–16 48 3 9 41-001 Servi ce Refer ence Guide T r oublesh ooting Witho ut Diagnos tics Sol ving Memo r y Proble ms Ä CAUTION : F or tho se sy stems that suppor t ECC memor y , HP does not suppor t mixing EC C a nd no n -ECC memor y . Ot her wise, the system will no t bo ot t he o perati ng sy stem. Solv ing Memor y Problems Problem Caus e So luti[...]

Servi ce Ref er ence Guide 48 3 9 41- 001 D–17 T r oubleshooting W ithout Diagno stics Solving P rocessor Probl ems . Solv ing Proce ssor Pr oblems Problem Caus e So lution P oor perfor mance is exp e ri e n ce d. Pr ocesso r is hot . 1. Make sur e the air flo w to the comp uter is not bloc k ed. 2. M a k e s u r e t h e f a n s a r e connect ed [...]

D–18 48 3 9 41-001 Servi ce Refer ence Guide T r oublesh ooting Witho ut Diagnos tics Solv ing CD -ROM and D VD Problems Solving CD-ROM an d DVD Probl ems Problem Caus e So lution S y stem w ill not bo ot fr om CD-R OM or D VD dr i ve . Th e C D - RO M o r DV D boot is no t enabled thr ough the Com puter Setu p utility . Run the Computer Setup ut[...]

Servi ce Ref er ence Guide 48 3 9 41- 001 D–19 T r oubleshooting W ithout Diagno stics So lvin g Drive K e y P rob l em s Solving I nternet Access Probl ems R ecor ding audio CDs is difficult or im possi bl e. W rong or po or qu ali t y media type . 1. T ry using a slowe r recording speed. 2 . V erify that you are u sing the corr ect medi a for t[...]

D–20 48 3 9 41-001 Servi ce Refer ence Guide T r oublesh ooting Witho ut Diagnos tics Unab le to con nect to th e Inte rnet . (continued ) Cable/DSL se r vi ce is not a vailable o r has been inter rupted due to bad weather . T ry con nect ing to t he In ternet at a later time or cont act your IS P . (If the cable/DSL serv ice is connected, the ?[...]

Servi ce Ref er ence Guide 48 3 9 41- 001 D–21 T r oubleshooting W ithout Diagno stics Inte rnet tak es too lo ng to do wnload W eb sites. Modem is no t set up pr operl y . V erify that the cor rec t modem speed and COM port are selec ted. F or Windo ws XP 1. Select Start > Con trol Pa n e l . 2 . Double -clic k Sys t em . 3. C l i ck t h e H [...]

D–2 2 4 83 9 41-001 Servi ce Ref erence Guide T r oublesh ooting Witho ut Diagnos tics Diagnost ic Fr ont P anel LE Ds and Audi ble Code s Diagnostic F ront P anel L EDs and Aud ible Codes Activity Beeps Po ssible Cause Recom men ded Ac tion Green P ow er LED On . None Computer on. None Green P ow er LED flash es ever y two sec on d s. None Compu[...]

Servi ce Ref erence Guide 4 83 9 41-001 D–2 3 T r oubleshooting W ithout Diagno stics Red Po we r L E D flashes 8 times, one eve r y s e c o n d, fo llo wed by a 2 sec on d pau se. A lso 8 simultaneous beeps w ill be heard . 8 Inv alid R OM based on bad che ck s u m. 1. Re flash the s ys tem RO M with the lates t BIOS image . 2 . Replace the s ys[...]

D–2 4 4 83 9 41-001 Servi ce Ref erence Guide T r oublesh ooting Witho ut Diagnos tics Sys t e m d o e s n o t po wer on and LEDs ar e not flashing . None Syst e m u n a b l e t o pow er o n. Pr ess and hold the pow er button for less than 4 seconds. If the hard dr iv e LED turns green , then: 1. Check that the voltage selec tor , located on the [...]

Serv ice Ref er ence Guide 48 3 9 41- 001 D–2 5 T r oubleshooting W ithout Diagno stics Res to ri n g t h e So f t wa re The W indo ws operating syst em and softw are can be restored to the original state tha t they wer e when you pur chased the co mputer b y using th e Restor e Plus! CD. See the documentation inclu ded w ith the Restor e Plus! C[...]

D–2 6 4 83 9 41-001 Servi ce Ref erence Guide T r oublesh ooting Witho ut Diagnos tics Cont acting Cu stome r Supp ort F or help and se rvice, con tact an auth orized resel ler or deal er . T o locate a reseller or dealer near you, visi t www .hp .com . ✎ If you take t he c omp uter to a n auth ori zed rese lle r , de aler, or serv ice p rovide[...]

Servi ce Ref er ence Guide 4 83 9 41-001 E–1 E Me mory Computers e quipped with I ntel-based processors c ome with double da ta rate synchronous dynamic r andom access me mory (DDR2) dual i nline memory modul es (DIMMs). The memory so ckets o n the system boa rd can be popul ated with up t o four indust ry-stan dard DIMMs. These memory module slo[...]