HP (Hewlett-Packard) E0P69UAABA manual

HP 2000 Notebook PC Compaq Presario CQ58 Notebook PC Maintenance and Service Guide[...]

© Copyright 2012 Hew lett-Packard Development Company, L.P. AMD and Radeon are trademarks of Advanced Micro Devices, Inc. Bluetooth is a trademark owned by its proprietor and used by Hewlett-Packard Company under license. Intel, Celeron, Core, and Pentium are trademarks of Intel Corporation in the U.S. and other countries. Microsoft and Windows ar[...]

Safety warning notice WARNING! To reduce the possibility of heat-related in juries or of ove rheating th e device, do not place the device dire ctly on your lap or obstr uct th e device air vents. Use th e device only on a hard, flat surface. Do not allow anot her hard surfac e, such as an adjoinin g optional print er, or a soft surface, such as pi[...]

iv Safety warning no tice[...]

Table of contents 1 Product description ............ ......... ........... ......... ......... .......... .......... ........... ........ ............ ... ............. ........ ......... .. 1 2 External component id enti fication ...... ......... ........ ........... ........ ........ .......... ........ ........... ........ ... ........... ......[...]

Packaging and transporting guidelines ........ ........... ....... ........... ........ 29 Component replac ement pr ocedure s .... .......... ........... ........ ........... .......... ........... .......... .......... ......... ... 31 Service tag and PCID label ....... ........... ........... ............... ........... ............ .......... .[...]

Creatin g HP Recovery media ....... ........................... ........................... ............... .............. 103 Restore and recovery ................. ............. ............... ............ ............ ................ ............ ......... ............. 105 Using W indows Re fresh for quick and easy recov ery ............ ....[...]

1 Product description Category Description AMD models Intel models Product name Compaq Presario CQ58 Notebook PC √ HP 2000 Notebook PC √√ Processors AMD processors C-60 1.333-GHz processor (1066-MH z memory speed, dual core, 9 W) √ E-300 1.3-GHz processor (1066-MHz memory speed, dual core, 18 W) √ E2-2000 1.75-GHz processor (1333-MHz memo[...]

Category Description AMD models Intel models Intel Pentium processors 2030M 2.50-GHz processor (2.0-MB L3 cache, dual core, 35 W) √ 2020M 2.40-GHz processor (2.0-MB L3 cache, dual core, 35 W) √ B980 2.40-GHz processor (2.0-MB L3 cache, dual core, 35 W) √ B970 2.30-GHz processor (1333-MHz memory speed, 2.0- MB L3 cache, dual core, 3 5 W) √ B[...]

Category Description AMD models Intel models DDR3/1333-MHz (DDR 3/1600-MHz downgraded to DDR 3/1333- MHz) √√ DDR3/1066-MHz (DDR 3/1600-MHz downgraded to DDR 3/1066- MHz) √ Supports the following configuratio ns: ● 8192-MB total system memory (4096×2; not suppor ted on a 32- bit operating system) ● 6144-MB total system memory (4096×1 + 2[...]

Category Description AMD models Intel models Support for the following WLAN formats: ● Atheros AR9485 802.11b/g/n 1x1 WiFi Adapter ● Atheros 9485GN 802.11b/g/n 1x1 WiF i and 3012 Bluetooth 4.0 Combo Adapter ● Broadcom 4313GN 802.11b/g/n 1x1 WiFi and 2070 2 Bluetooth 4.0 Combo Adapter ● Ralink WLAN Ralink Ripple3 RT5390F_802.11 b/g/n 1x1 PCI[...]

Category Description AMD models Intel models Support for the following batteries: ● 6-cell, 47-Whr, 2.20-Ah Li-ion battery √√ Security Security cable slot √√ Operating system Preinstalled: ● Windows 8 (64-bit) √√ Serviceability End-user replaceable parts: ● AC adapter ● Battery ● Hard drive ● Memory modules (2) ● Optical d[...]

2 External component identification Right side Component Description (1) Optical drive Reads an optical disc. NOTE: On select models, the optical drive also writes to an optical disc. (2) Optical drive light ● Green: The optical driv e is being accessed. ● Off: The optical drive is idle. (3) Optical drive eject button Releases the disc tray. (4[...]

Left side Component Description (1) External monitor port Connects an ex ternal VGA monitor or projector. (2) Vent Enables airflow to cool internal components. NOTE: The computer fan starts up automa tically to cool internal components and prevent overheating. It is normal for the internal fan to cycle on and off during routine operation. (3) RJ-45[...]

Component Description (9) Hard drive light ● Blinking white: The hard drive is being accessed. (10) Power light ● White: The computer is on. ● Blinking white: The computer is in the Sleep state, which is an energy-saving mode. The computer shuts off power to the display and other unneeded components. ● Off: The computer is off or in Hiberna[...]

Display Component Description (1) Internal display switch Turns off the display and initiates Sleep if the display is closed while the power is on. NOTE: The internal display switch is not visible from the outside of the computer. (2) Internal microphone Records sound. (3) Webcam Records video, captures still photogra phs, and allows video conferen[...]

Top TouchPad Component Description (1) TouchPad on/off button Turns the TouchPad on or off. (2) TouchPad light ● On: The TouchPad is off. ● Off: The TouchPad is on. (3) TouchPad zone Moves the on-screen pointer and selects or activates items on the s creen. (4) Left TouchPad button Functions like the left button on an external mouse. (5) Right [...]

Lights Component Description (1) Caps lock light On: Caps lock is on, which switches the keys to all capital letters. (2) Power light ● White: The computer is o n. ● Blinking white: The computer is in the Sleep state, which is an energy-saving mode. The comp uter shuts off power to the display and other unneeded components. ● Off: The compute[...]

Buttons Component Description Power button ● When the computer is off, p ress the button to turn on the computer. ● When the computer is in the Sleep state, pr ess the button briefly to exit Sleep. ● When the computer is in Hibernation, press the button down briefly to exit Hibernation. If the computer has stopped resp onding and Microsoft® [...]

Keys Component Description (1) esc key Displays system information when pressed in combination with the fn key. (2) fn key Displays system information when pressed in combination with the esc key. (3) Windows 8 logo key Windows 8: Returns you to the Start screen from an o pen app or the Desktop. NOTE: Pressing the Windows logo key again will return[...]

Bottom Component Description (1) Battery bay Holds the battery. (2) Vents (3) Enable airflow to cool internal components. NOTE: The computer fan starts up automatically to cool internal components and prevent overheating. It is normal for the internal fan to cycle on and off during routine oper ation. (3) Battery release latch Releases th e battery[...]

3 Illustrated parts catalog Computer major components Computer majo r components 15[...]

Item Component Spare part number (1) Display assembly (not spared) NOTE: For display assemb ly spar e part information, see Display asse mbly subcomponents on page 19 . (2) Keyboard (includes key board cable): For use in French Canada 698694-DB1 For use in the United States 698694-001 (3) Power button board (includes cable) 689686-001 (4) Top cover[...]

Item Component Spare part number For use only with models with an AMD E1-1200 processor ● Models without Windows 8 688278-00 1 ● Models with Windows 8 Standard 688278-501 For use only with mode ls with an Intel Core i5 or i3 processor ● Models without Windows 8 685107-00 1 ● Models with Windows 8 Standard 685107-501 For use only with models[...]

Item Component Spare part number (16) WLAN module: Atheros AR9485 80 2.11b/g/n 1x1 WiFi Adapter 675794-001 Atheros 9485GN 802.11 b/g/n 1x1 WiFi and 3012 Bluetooth 4.0 C ombo Adapter 655795-001 Broadcom 4 313GN 802.11b/g/n 1x1 WiFi and 20702 Bluetooth 4.0 Combo Adapter 657325-001 Ralink WLAN Ralink R ipple3 RT5390F_802.11 b/g/n 1x1 PCIe HMC 670691-0[...]

Display assembly subcomponents Item Component Spare part number (1) Displ ay bezel : For use with C ompaq models 689676-001 For use with HP models 689675-001 (2) Webcam/microphone module VGA 685112-001 HD 703461-001 Display assembly sub components 19[...]

Item Component Spare part number (3) 39.6-cm (15.6-inch), HD , LED, BrightView display pan el 68969 0-001 (4a) Top hinge cover s (4b) Side hinge covers (5) Hinges (include hinges and left and right hinge covers) 689679-001 (6) Display cable (includes display pane l cable and webcam/microphone cable) 689677-001 (7) Anten nas (includes wireless anten[...]

Mass storage devices Item Component Spare part number (1) Hard d rive (2.5-in, SATA; does not include hard drive cable or bracket): NOTE: The hard drive cable and bracket are include d in the Hard Drive Hardw are Kit, spare part nu mber 685089-001. 640-GB, 5400-rpm, 9.5-mm 669300-001 500-GB, 5400-rpm, 9.5-mm 669299-001 320-GB, 5400-rpm, 9.5-mm 6226[...]

Plastics kit Item Component Spare part number Plastics Kit , includes: 689689-001 (1) Hard drive compartment cover (includes one captive screw, secured by a C -clip) (2) Memory module/wireless module compartment cover (includes one captive screw, secured by a C-clip) Miscellaneous parts Componen t Spare part num ber HP Smart AC adapter (65-W R C V)[...]

Sequential part number listing Spare part number Description 449137-001 RTC battery 490371-001 Power cord for use in North America (3-pin, black, 1.83-m) 593553-001 6-cell, 47-Whr, 2.20-Ah Li-ion battery 593554-001 6-cell, 55-Whr, 2.55-Ah Li-ion battery 622643-001 320-GB, 5400-rpm, 9.5-mm SATA hard drive ( does not include hard drive cable or brack[...]

Spare part number Description 685783-001 System board for use only in models without Windows 8 and with an In tel Pentium or Celeron processor (includes replac ement thermal materials) 685783-501 System board for use only in models with Windows 8 Standard and w ith an Intel Pentium or Celeron processor (includes replacement thermal materials) 68827[...]

Spare part number Description 690020-001 Ralink RT3290LE 802.11bgn 1x1 Wi-Fi and Bluetooth 4.0 Combo Adapter 690537-001 Intel Celeron B820 1.7-GHz processor (1333-MHz memory speed, 2.0-MB L3 cache, dual core, 35 W; includes replacement thermal materials) 691221-001 Rubber computer feet (includes computer feet a nd display rubber) 691415-001 Ralink [...]

4 Removal and replacement procedures Preliminary replacement requirements Tools required You will need the following tools to comple te the removal and re placement procedures: ● Flat-bla ded screw driver ● Magnetic screwdriver ● Phillips P0 and P1 screwdrivers Service considerations The following sectio ns include some of the cons iderations[...]

Drive handling CAUTION: Drives are fragile components that must be handle d with care. To prevent damage to the computer, damage to a d r ive, or loss of information, observe these precau tions: Before removing or inserting a hard dri v e, shut down the computer. If you are unsure whe ther the computer is off or in Hibernation, turn the computer on[...]

CAUTION: A product can be degraded by as little as 700 V. Typical electrostatic voltage levels Relative hum idity Event 10% 40% 55% Walking across carpet 35,000 V 15,000 V 7,500 V Walking across vinyl floor 12,000 V 5,000 V 3,000 V Motions of bench worker 6,000 V 800 V 400 V Removing DIPS from plastic tube 2,000 V 700 V 400 V Removing DIPS from vin[...]

Packaging and transporting guidelines Follow these groun ding guidelines when packaging and transp orting equipment: ● To avoid hand contact, transport products in static-safe tubes, bags, or boxes. ● Protect ESD-sensitive parts an d assemblies wi th conduct ive or approv ed containe rs or packaging. ● Keep ESD-sensitive parts in their conta [...]

Equipment guidelines Grounding equi pment must include either a wrist strap o r a foot strap at a grou nded workstation. ● When seated, wear a wrist strap connected to a grounded system. Wrist straps are flexibl e straps with a minimu m of one megohm ±1 0% resi stance in the ground cords. To provid e proper ground, wear a strap snugl y against t[...]

Component replacement procedures This chapter provides removal an d replacement procedures. Make special note of each screw's size and location during removal and replacement. Service tag and PCID label Service tag When ordering pa rts or requestin g information, provide the comput er serial numbe r and model description provided on the servic[...]

PCID label The PCID label p rovides the informatio n required to properly reset the notebook firm ware (BIOS) back to factory shipped specifications when re pla cing the system board. The label may have a different number of characters depending on the operating system on the computer. Windows 8 mo dels Non-Windows 8 mode ls 32 Chapter 4 Remova l a[...]

Computer feet Description Spare part number Rubber computer feet 685103-001 The computer feet a re adhesive-backe d rubber pads. There are 4 rubb er feet that attach to the base enclosure in the loca tions illustrated below. Component replacement procedures 33[...]

Battery Description Spare part number 6-cell, 55-Whr, 2.55-Ah Li- ion battery 593554-001 6-cell, 47-Whr, 2.20-Ah Li- ion battery 593553-001 Before disa ssembling the computer, follow these steps: 1. Shut down the co mputer. If you are unsure whether th e computer is off or in Hibern ation, turn the computer on, and th en shut it down thr ough the o[...]

Display subcomponents (bezel, webcam, panel) This section describes re moving display subcompon en ts that do not require that you remo ve the entire display assemb ly from the computer. You can remove the display bezel, webcam/microp h one module, and display panel while the display a ssembly is still attac hed to the computer. To remove the remai[...]

4. Remove the display bezel (3) . 36 Chapter 4 Remova l and replacement procedures[...]

5. To remove the web cam/microphone module: a. Remove the two broadhead Philli ps PM2.5×2.5 screws (1) that secure the display panel and hinges to th e enclosure, and then tilt the display p anel (2) away from th e enclosure as far as possible. Component replacement procedures 37[...]

b. Disconnect the module cable from the module. 38 Chapter 4 Remova l and replacement procedures[...]

c. Remove the webcam/microphon e module. (The module is attached to the display enclosure with double- sided tape.) Component replacement procedures 39[...]

6. To remove the d isplay panel: a. Remove the four Phi llips PM2.0×3.0 screws (1) that secure the di splay hinges to the display panel, and then tilt the display pa nel down (2) until it rests on the computer. b. Release the adhesive stri p (1) that secures the display panel cable to the display panel, and then disconnect the disp lay panel cable[...]

c. Release the webcam/micro phone module cable th at is secured to the back of the display panel with adhe sive material, and then remove the displa y panel (3) . Reverse this procedure to rea ssemble and insta ll the display bezel, webcam/microphone module, and display panel. Component replacement procedures 41[...]

WLAN module Description Spare part number Atheros AR9485 802.11b/g/n 1x1 WiFi Adapter 67579 4-001 Atheros 9485GN 802.11b/g/n 1x1 WiFi and 3012 Bluetoo th 4.0 Combo Adapter 655795-001 Broadcom 4313GN 802.11b/g/n 1x1 WiFi and 20702 Blueto oth 4.0 Combo Adapter 657325-001 Ralink WLAN Ralink Ripple3 RT5390F_802.11 b/g/n 1x1 PCIe HMC 670691-001 Atheros [...]

To remove the WLAN module: 1. Loosen the memory modul e/wireless module compartment cover screw (1) , and then lift up on the tab (2) and remove the cover (3) . The memory module/wireles s module compartment cover is available in the Plastics Kit. Fo r more i nformation about the Plasti cs Kit, see Plastics kit on page 22 . 2. Disconnect th e WLAN [...]

4. Remove the WLAN modu le by pulling the module awa y from the slot at an angle (3) . NOTE: If the WLAN ante nnas are not conne cted to the terminals on the WLAN module, the protective sleeves must be insta lled on the antenna conne ctors, as shown in th e following illustration. Reverse this procedure to insta ll the WLAN module. 44 Chapter 4 Rem[...]

Memory module Description Spare part number 4-GB (PC3, 12800, 1600-MHz) 641369-001 2-GB (PC3, 12800, 1600-MHz) 652972-001 Before removing a memory module, follow th ese steps: 1. Shut down the co mputer. If you are unsure whether th e computer is off or in Hibern ation, turn the computer on, and th en shut it down thr ough the operating system. 2. [...]

3. Remove the memory module (2) by pulling it away from the slot a t an angle. Reverse this procedure to in stall a memory module. 46 Chapter 4 Remova l and replacement procedures[...]

Hard dr ive NOTE: The hard drive spare part kit do es not include t he hard drive cable or b racket. The hard drive cable and brac ket are included in the Hard Drive Hardware Kit. Description Spare part number 750-GB, 5400-rpm, 9.5-mm 634250-001 640-GB, 5400-rpm, 9.5-mm 669300-001 500-GB, 5400-rpm, 9.5-mm 669299-001 320-GB, 5400-rpm, 9.5-mm 622643-[...]

To remove the h ard drive: 1. Loosen the hard drive cover screw (1) , and then lift up (2) and remove the cover (3) . The har d drive compartment cover is available in the Plasti cs Kit. For more informat ion about the Plastics Kit, se e Plastics kit on page 22 . 2. Disconnec t the hard drive cable (1) from the system board. 3. Lift the hard drive [...]

6. Remove the ha rd drive (3) fro m the bracket . Reverse this procedure to rea sse mble and install the h ard drive. Component replacement procedures 49[...]

RTC battery Description Spare part number RTC battery 449137-001 Before r emoving the RTC bat t ery, foll ow these steps: 1. Shut down the co mputer. If you are unsure whether th e computer is off or in Hibern ation, turn the computer on, and th en shut it down thr ough the operating system. 2. Disconnect all ext ernal devices connected to the comp[...]

Optical drive NOTE: The optical drive spare part kit includes the rear optical d rive bracket but d oes not include the optical drive ca ble or cable brack et. The opt ical drive cable and ca ble bracket are included in the optical drive cable kit. See Optical driv e cable on page 85 for more information about th e optical drive cable an d cable br[...]

3. Remove the optical drive (3) by sliding it out of the optical drive bay. 4. If it is necessary to replace the optical drive br acket on th e rear of the optical drive, position the optical drive with th e rear panel to ward you. 5. Remove the two Phillips PM2.0×3.0 screws (1) th at secure the bracket to the optical drive. 6. Remove the optical [...]

Keyboard NOTE: The keyboard spare part kit inclu des a keyboard cable. Description Spare part number Keyboard for use in Brazil 698694-201 Keyboard for use in India 698694-D61 Keyboard for use in Latin America 698694-161 Keyboard for use in South Korea 698694-AD1 Keyboard for use in Taiwan 698694-AB1 Keyboard for use in Thailand 698694-281 Keyboard[...]

Remove the keyboard: 1. Remove the Phillips PM2.5× 4.0 screw that secures the keyboard to the computer just below the WLAN module sl ot. 2. Rest and secure the computer on its left side wi th the bottom toward you, and then pa rtially open the computer. 3. Using a flat- bladed screwdriver or similar tool, push the tabs of the 4 keybo ard clips (1)[...]

4. Insert a screwdriver or similar small tool into the keyboard release hole (2) , a nd then press on the back of the keyboard un til the key board disengages from the computer. 5. Turn the co mputer right-side up with the front toward you. 6. Lift the rear edge of th e keyboard (1) , and then swing the keyboard up and forward (2) until it rests up[...]

7. Release the zero inserti on force (ZIF) conne ctor (1) to which the keyboard cab le is attached, an d then disconnect the keyb oard cable (2) from the system board. 8. Remove the keyboard (3) . Reverse this procedure to insta ll the keyboard. 56 Chapter 4 Remova l and replacement procedures[...]

Top cover NOTE: The top cover spare pa rt kit includes the To uchPad. However, it does not include the TouchPad cabl es. The TouchPad cables are inclu ded with th e TouchPad button boar d. For more information on the T ouchPad butt on board, see TouchPad button board on page 63 . Description Spare part number Top cover for use in charcoal mo dels 6[...]

2. Remove the five Phillips PM2. 5×6.0 screws that secure the top co ver to the computer. 3. Remove the four Philli ps PM1.6×2.0 screws (1) and the Phillips PM2.0×3.0 screw (2) that secure the top cover to th e computer. 58 Chapter 4 Remova l and replacement procedures[...]

4. Remove the eleven Phillips PM 2.5×4.0 screws that secure th e top cover to the computer. 5. Turn the computer right-side up with the fron t toward you , and then open the computer. 6. Release the ZIF conne ctors to the power button board cable (1) a nd the TouchPad button board cable (2) , and then disconnect the cables from the system board. C[...]

7. Remove the two Phillips PM2.5× 6.0 screws that secure the top cover to the computer. 8. Lift the rear edge of the top cover (1) until the left and right sides disengag e from the base enclosure . 9. Remove the top cover (2) . Reverse this procedure to insta ll the top cover. 60 Chapter 4 Remova l and replacement procedures[...]

Power button board Description Spare part number Power button board (includes cable) 685098-001 Before removing the power button board, follow th ese steps: 1. Shut down the co mputer. If you are unsure whether th e computer is off or in Hibern ation, turn the computer on, and th en shut it down thr ough the operating system. 2. Disconnect all ext [...]

4. Remove the power button board and cable (3) . Reverse this procedure to in sta ll the po wer button board a nd cable. 62 Chapter 4 Remova l and replacement procedures[...]

TouchPad button board Description Spare part number TouchPad button board (includes bracket and cables) 685099-001 Before removing the TouchPad butt on board, follow these steps: 1. Shut down the co mputer. If you are unsure whether th e computer is off or in Hibern ation, turn the computer on, and th en shut it down thr ough the operating system. [...]

5. Remove the TouchPad button board cable (4) from the openi ng in the top cover, and then remove the Tou chPad button board (5) . Reverse this procedure to inst all the TouchPad button board. 64 Chapter 4 Remova l and replacement procedures[...]

Speakers Description Spare part number Speakers (includes left and right speakers and cable ) 685106-001 Before removing the speakers, follow th ese steps: 1. Shut down the co mputer. If you are unsure whether th e computer is off or in Hibern ation, turn the computer on, and th en shut it down thr ough the operating system. 2. Disconnect all ext e[...]

3. Remove the speakers (4) . Reverse this procedure to insta ll the speakers. 66 Chapter 4 Remova l and replacement procedures[...]

USB board Description Spare part number USB board (includes cable) 685097-001 Before removing the USB board, follow these ste ps: 1. Shut down the co mputer. If you are unsure whether th e computer is off or in Hibern ation, turn the computer on, and th en shut it down thr ough the operating system. 2. Disconnect all ext ernal devices connected to [...]

3. Remove the U SB board (3) . Reverse this procedure to insta ll the USB board. 68 Chapter 4 Remova l and replacement procedures[...]

Power connector cable Description Spare part number Power connector cable 685085-001 Before removing the power connecto r cable, follow th ese steps: 1. Shut down the co mputer. If you are unsure whether th e computer is off or in Hibern ation, turn the computer on, and th en shut it down thr ough the operating system. 2. Disconnect all ext ernal d[...]

4. Remove the power connector cable (4) . Reverse this procedure to in stall the power connector cable. 70 Chapter 4 Remova l and replacement procedures[...]

Display assembly This section describes removing th e display assembly in its entirety and d isassembling all the displa y subcomponents. If you only need to remove the display b ezel, we bcam/microph one module, or display panel, you d o not need to remo ve the entire disp lay assembly from th e computer. See Display subcomponents (bezel, webcam, [...]

● USB board (see USB board on page 67 ) ● Power connector cable (see Power connector cable on page 69 ) To remove the display a ssembly in its entirety: 1. Disconnect th e display panel cab le (1) from t he system board. 2. Release the wireless an tenna cables from the clips (2) built into the b ase enclosure. NOTE: Models may have either one o[...]

4. Remove the display assembly (2) . NOTE: Models may have either one or two antennas installed. If it is necessary to replace any of the disp lay assembly subcom ponents: 1. To remove the display bezel: a. Remove the two Mylar screw covers (1) and the two Phillips PM2.5×4.0 screws (2) that secure the display bezel to the display assemb ly. The My[...]

c. Remove the display bezel (6) . 2. To remove the web cam/microphone module: a. Position the display assembly with the top edge toward you. b. Remove the two broadhead Philli ps PM2.5×2.5 screws (1) that secure the display panel to the enclosure. c. Tilt the displa y panel (2) up. 74 Chapter 4 Remova l and replacement procedures[...]

d. Disconnect the module cable (3) from the m odule. Component replacement procedures 75[...]

e. Remove the webcam/microphon e module. (The module is attached to the display enclosure with double- sided tape.) 3. To remove the h inge covers: a. Position the display assembly with the bo ttom edge toward you. 76 Chapter 4 Remova l and replacement procedures[...]

b. Remove the two Phillip s PM2.5×4. 0 screws (1) that secure the top hinge covers to the display enclosur e, and then remove the top hinge cove rs (2) . c. Remove the two Phillip s PM2.0×3. 0 screws (1) that secure the side hinge covers to the display enclosu re, and then remove the side hinge covers (2) . 4. To remove the d isplay panel, cable,[...]

b. Remove the four Phi llips PM2.5×4.0 screws (1) that secure the display pa nel to the enclosure, and then remo ve the display panel (2) from the enclosure. c. On the back of the display panel, release the adhesive strip (1) that secures the display panel cable to th e display panel, and then disconnect (2) and remove (3) the cable. d. Remove the[...]

e. Remove the display hinge s (2) . 5. To remove the wireless ante nna cables and t ransceivers: a. Position the display assembly with the bo ttom edge toward you. b. Release the wireless antenna transceivers (1) from the display enclosure. (The wireless antenna transceivers are atta ched to th e display enclosure with d ouble-sided ta pe.) NOTE: S[...]

Reverse this procedure to rea ssemble an d install the display assembly. 80 Chapter 4 Remova l and replacement procedures[...]

System board NOTE: The system board spare part kit includes repl ace ment thermal materials (including a thermal pad). Description Spare part number System board for use only with computer models equipped with an AMD E2-1800 pr ocessor ● For use in models without Windows 8 688853-001 ● For use in models with Windows 8 Standard 688853-501 ● Fo[...]

Description Spare part number System board for use only with computer models equip ped with an Intel Pentium or Celeron processor and a graphics subsystem with UMA video memory ● For use in models without Windows 8 685768-001 ● For use in models with Windows 8 Standard 685768-501 ● For use in models with Windows 8 Professional 685768-601 Syst[...]

● Fan/heat si nk assembly (see Fan/he at sink assembly on page 87 ) ● Processor (Inte l only; see Processor on page 93 ) NOTE: AMD processors come sold ered to the system board and cannot be removed or replaced. To remove the system board: 1. Close the computer, turn it u p side down, and th en disconnect the optical drive connector cable from [...]

3. Tilt the system board up to the left slightly (2) , and then remove the system board (3) . NOTE: A thermal pad services a co mponent on the bottom of the system board. Replacement thermal material is includ ed with all system board spare part kits. Reverse this procedure to insta ll the system board. 84 Chapter 4 Remova l and replacement procedu[...]

Optical drive cable Description Spare part number Optical drive cable (includes cable bracket) 685084-001 Before removing the optical drive cable, fo llow these steps: 1. Shut down the co mputer. If you are unsure whether th e computer is off or in Hibern ation, turn the computer on, and th en shut it down thr ough the operating system. 2. Disconne[...]

3. Release the optical driv e cable from the clips (4) built into the b a se enclosure. Reverse this procedure to in stall the optica l drive cable. 86 Chapter 4 Remova l and replacement procedures[...]

Fan/heat sink assembly NOTE: The fan/heat sink assembly spare part ki t includes repl acement thermal materials. Description Spare part number Fan/heat sink assembly for use only with com puter models equipped with an AMD processor 688281-001 Fan/heat sink assembly for use only with comput er mod els equipped with an Intel proce ssor and a graphics[...]

To remove the fan/ heat sink assembly: 1. Disconnec t the fan cable (1) from the system board. 2. Loosen the screws on the heat sink (2) that secure the fan/heat sink assembly to the system board. NOTE: The number of screws used to secu re the fa n/heat sink assembly to the system board varies by computer model. 3. Remove the Phillips PM2.0×3.0 sc[...]

NOTE: The following illustration sh ows the fan/heat sink assembly removal process on a computer model equipped with a n Intel processor and a graphics subsystem with UMA memory. Component replacement procedures 89[...]

The thermal materia l must be thoroughly cleaned fr om the surfaces of the heat sink and the system board components ea ch time the heat si nk is re moved. Replacement thermal material s are included with the fan/heat sink assembly, proce ssor, and system board spar e part kits. NOTE: The following illustration shows the repla c em ent thermal mate[...]

● Thermal paste is used on the processor (1) a nd the heat sink section (2) that services it NOTE: The following illustration shows the repla c em ent thermal material locations on a computer model equipped with a n Intel processor and a graphics subsystem with discrete memory. ● Thermal paste is used on the processor (1) a nd the heat sink sec[...]

● Thermal paste is used on the processor (1) a nd the heat sink section (2) that services it Reverse this procedure to rea ssemble an d install the fan/heat sink assembly. 92 Chapter 4 Remova l and replacement procedures[...]

Processor NOTE: This section applies only to computer models equipped with an Inte l processor. AMD processors come soldered to the system board and cannot be removed or replaced. NOTE: The processor spare part kit includes re placement thermal materials. Description Spare part number Intel Core i5 processors: 3230M 2.60-GHz processor (3.0-MB L3 ca[...]

3. Disconnect th e power from the c omputer by firs t unplugging the power cord from the AC outlet and then unpl ugging the AC adap ter from the comput er. 4. Remove the batt ery (see Battery on page 34 ), and then remove the following co mponents: ● WLAN module (see WLAN module on page 42 ) ● Hard driv e (see Hard drive on page 47 ) ● Keyboa[...]

2. Lift the processor (3) straight up, and then r emove it. NOTE: The gold tria ngle (4) on the processor must be alig ned with the tria ngle icon embossed on the processo r socket when you install the process or. Reverse this procedure to insta ll the processor. Component replacement procedures 95[...]

5 Using Setup Utility (BIOS) and System Diagnostics Setup Utility, or Basic In put/Output System (BIOS), controls co mmunication between all the input and output devices on the system (such as disk drives , display, keyboard, mous e, and printer). Setup Utility (BIOS) includes settings for the types of devices installed, the sta rtup sequence of th[...]

Downloading a BIOS update CAUTION: To reduce the risk of damage to the computer or an unsuccessful installation, downlo ad and install a BIOS update only when the computer is connected to reliable external power u sing the AC adapter. Do not d o wnload or install a BIO S up date while the computer is runn ing on battery power, docked in an optional[...]

Using System Diagnostics System Diag nostics allows you to run dia gnostic te sts to de termine if t he computer hardwa re is functioning properly. To start System Diagnostics: 1. Turn on or restart the computer, quickly press esc , and then press f2 . 2. Click the diagnostic test you want to run, and then follow the on-screen instructions. NOTE: I[...]

6 Specifications Computer specifications Metric U.S. Dimensions Depth 23.1 cm 9.09 in Width 34.2 cm 13.46 in Height (front to back) 3.00 to 3.55 cm 1.18 to 1.40 in Weight 2.19 kg 4.84 lb Input power Operating voltage and current 18.5 V dc @ 3.5 A or 19.5 V dc @ 3.33 A – 65 W 19 V dc @ 4.74 A or 19.5 V dc @ 4.62 A – 9 0 W Temperature Operating 5[...]

39.6-cm (15.6-in), HD display specifications Metric U.S. Active diagonal size 39.6-cm 15.6-in Resolution 1366x768 (HD) Active area 344.232x193.536 PPI 100 Surface treatment Anti-glare or BrightView Contrast ratio 300:1 (typical) – Anti-glare 500:1 – BrightView Response time 8 ms Brightness 200 nits (typical) Viewing angle SVA Backlight LED Lumi[...]

Hard drive specifications 750-GB* 640-GB* 500-GB* 320-GB* Dimensions Height 9.5 mm 9.5 mm 9.5 mm 9.5 mm Length 100.4 mm 100.4 mm 100.4 mm 100.4 mm Width 69.9 mm 69.9 mm 69.9 mm 69.9 mm Weight 115 g 98.8 g 98.8 g 98.8 g Interface typ e SATA S ATA SATA SATA Transfer rate Synchronous (maximum) 300 MB/sec 300 MB/sec 300 MB/sec 300 MB/sec Security ATA s[...]

7 Backing up, restoring, and recovering Your computer includes t ools provided by HP and the operating system to help you safeguard your information and re trieve it if you ever need to . These tools will help you return your compu ter to a proper working state or even back to the original factory state , all with simple steps. This chapter provide[...]

Creating recovery media and backups Recovery after a system failure is only as good as your most recent backup. 1. After you successfully set up the computer, crea te HP Recovery media. This step creates a backup of the HP R ecovery partition on the computer. T he backup can be used to reinstall the original operating system in cases where the hard[...]

software programs installe d at the factory, and th en configures the sett ings for the progra ms. HP Recovery media can also be used to customize the system or aid in the replacement of a hard drive. ● Only one set of HP Recove ry media can be crea ted. Handle these recovery tools carefully, and keep them in a safe place. ● HP Recovery Manager[...]

Restore and recovery There are several options for re covering your system. Choose the method that best matches your situation and leve l of expertise: ● If you need to restore your p e rsonal files and data, you can use Windows File History to restore your information from the backups you created. For more information and ste ps for using File H[...]

Using Windows Refresh fo r quick and easy recovery When your computer is not work ing properly and you need to regain system stability, the Windows Refresh option allo ws you to start fres h and keep what is importan t to you. IMPORTANT: Refresh re moves any traditional applications that were not origina lly installed on the system at the factory. [...]

3. Click Change PC setting s in the bottom-right corne r of the scre en, and then select General from the PC settings screen. 4. Under Remove everythi ng and reinstall Windows , select Get started , and follow the on- screen instructions. Recovering using HP Recovery Manager HP Recovery Manager software a llows you to recov er the c omputer to its [...]

To start HP Recovery Manager fr om the HP Recovery partition: 1. Press f11 while the compute r boots. – or – Press and hold f1 1 as you press the power button. 2. Select Troubleshoot from the bo ot options menu. 3. Select HP Recovery Manager , and fol low the on-screen instructions. Using HP Recovery media to recover You can use HP Recovery med[...]

IMPORTANT: Remo ving the HP Recovery partition means you can no lo nger use Windows Refresh, the Windows Remove e verything and reinstall Windows option, or the HP Recovery Manager option for minimized image recovery. Cr eate HP Recovery me dia before remo ving the Recovery partition to en sure you have recovery options; see Creating HP Recovery me[...]

8 Power cord set requirements The wide-range input fe ature of the computer perm its it to operate from any line voltage from 100 to 120 volts ac, or from 220 to 240 volts ac. The 3-conductor powe r cord set included wi th t he computer meets the requirem ents for use in the country or region where the e quipment is purchased. Power cord sets for u[...]

Requirements for specific countries and regions Country/region Accredited agency Applicable note nu mber Argentina IRAM 1 Australia SAA 1 Austria OVE 1 Belgium CEBEC 1 Brazil ABNT 1 Canada CSA 2 Chile IMQ 1 Denmark DEMKO 1 Finland FIMKO 1 France UTE 1 Germany VDE 1 India ISI 1 Israel SII 1 Italy IMQ 1 Japan JIS 3 The Netherlands KE MA 1 New Zeal an[...]

Country/region Accredited agency Applicable note nu mber The United States UL 2 1. The flexible cord must be Type HO5VV-F, 3-conductor, 0.75mm 2 conductor size. Power cord set fittings (ap pliance coupler and wall plug) must bear the ce rtif ication mark of the agency responsible for evaluation in the country or r egion where it will be used. 2. Th[...]

9 Recycling Battery When a non-rechargeable or rechargeable battery has reached the en d of its useful life, do not dispose of the batte ry in general house hold waste. Follow the local laws and regulatio ns in your area for battery disposal. HP encourages customers to recycle used electron ic hardware, HP original print cartridges, and rechargeabl[...]

Perform the following ste ps: 1. Remove all screw covers (1) and screws (2 ) that secure the display bezel to the display assembly. 2. Lift up and out o n the left and ri ght inside edges (1) and the top and b o ttom inside edges (2) of the display beze l until the bezel disengag es from the display assemb ly. 3. Remove the display bezel (3) . 114 [...]

4. Disconnect all disp lay panel cables (1) from the display i nverter and remove the inverte r (2) . 5. Remove all screws (1) that secure the display panel a ssembly to the display enclosure. 6. Remove the display panel assembly (2) from the display enclosure. 7. Turn the display pa nel assembly upside down . 8. Remove all screws that secure the d[...]

10. Remove the display pan el frame (2) from the display panel. 11. Remove the screws (1) that secure the backlight cover to the display panel. 12. Lift the top edge of the backlig ht cover (2) and swing it outward. 13. Remove the backlight cover. 14. Turn the display panel righ t-side up. 116 Chapter 9 Recycling[...]

15. Remove the backlight cables (1) from the clip (2) in the display panel. 16. Turn the display pane l upside down. 17. Remove the backlight frame from th e display panel. WARNING ! The backlight contains mercury. Exercise caution when removing and handling t he backlight to avoid damag ing this compon ent and causin g exposure to the mercu r y. 1[...]

19. Disconnec t the display cab le (1) from the LCD panel. 20. Remove the screws (2) that secure the LCD panel to the display re ar panel. 21. Release the LCD panel (3) from the d isplay rear panel. 22. Release the tape (4) that secures th e LCD panel to the display rear panel. 23. Remove the LCD panel. 24. Recycle the LCD panel and backlight. 118 [...]

Index A AC adapter spare part number 25 AC adapter light identifying 6 action keys identifying 13 antennas illustrated 20 removing 79 spare part number 24 audio product description 3 audio-in (microphone) jack identifying 7 audio-out (head phone) jack identifying 7 B back up personal files 103 base enclosure illustrated 18 spare part number 24 batt[...]

feet locating 33 spare part number 25 fn key identifying 13 G graphics product description 2 grounding guide lines 27 guidelines equipment 30 grounding 27 packaging 29 transporting 29 workstation 29 H hard drive illustrated 18, 21 precautions 27 product description 3 removing 47 spare part number 23 specifications 101 hard drive bay identifying 14 [...]

optical drive rear bracket removing 52 spare part number 24 original system recovery 107 P packaging guidelines 29 PCID label 32 plastic parts service considerations 26 Plastics Kit spare part number 24 plastics Kit illustrated 16 plastics kit illustrated 22 pointing devi ce 4 ports external monitor 7 HDMI 7 product description 4 USB 6, 7 power but[...]

system restore point creating 103 restoring 105 T thermal pad spare part number 23 tools required 26 top cover illustrated 16 removing 57 spare part number 24 TouchPad button boa rd illustrated 16 removing 63 spare part number 24 TouchPad b uttons identifying 10 TouchPad light identifying 10 TouchPad on/off button identifying 10 TouchPad zone ident[...]