HP (Hewlett-Packard) E1Y97UT#ABA manual

Maintenance & Service Guide HP Pro 2110 Small Form Factor HP Pro 3120 Minitower HP Pro 3120 Small Form Factor HP Pro 3125 Minitower HP Pro 3130 Minitower HP Pro 3130 Small Form Factor[...]

© Copyright 2010 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice. Microsoft and Windows are trademarks of Microsoft Corporation in the U.S. and other countries. The only warranties for HP products and services are set forth in the express warranty statements accompanying such products [...]

About This Book WARNING! Text set off in this manner indicates that fail ure to follow directions could result in bodily harm or loss of life. CAUTION: Text set off in this manner indicates that failure to follo w directions could result in damage to equipment or loss of information. NOTE: Text set off in this manner provides important supplemental[...]

iv About This Book[...]

Table of contents 1 Installing and Customizing the Software ....... ........ .......... ........ ........ ......... .......... ........ ....... 1 Installing the Operating System ...... ........... ........... ........... ........... ............. ........... .......... ........... ... 1 Downloading Mi crosof t Windows Updates ......... ............[...]

Computer Setup—Power ....... ........... ........... ............ ........... ........... ........... ........... ..... 27 Computer S etup—Bo ot ................................. ....................................... .................... 28 Computer Setup—Exit ........ .......... .......... .......... .......... .......... .......... ......[...]

Populating DIM M Socke ts ...................... ..................................................... ............. 47 Installing Memory Modules ...... .. ........ ............ ............ ............ ............. ............. ......... 52 Expansion Cards ... ............... ........... .............. .............. .............. ............[...]

Drives ........... ........... ........... ......... ........... ........... ........... ........... ........... ........... ........... . ......... 109 Drive Pos itions .... ................ ............. ........... ................ ............. ........... ................ .. 109 Installing and R emoving Drives .................................[...]

Helpful Hints ...... ............ ............. ............. ............ ............. ........... ............. ............. ....... ....... 145 Solving Gener al Problems ...... ............ ............. ............ .............. ............. ............ .............. ..... 147 Solving Diskette P roblems ........ ................... .....[...]

Country-Sp ecific Req uirements ....... ................. .............. ................. .............. ............. ............. 1 93 Appendix C Specifications ....... ..................... ................ ................... ..................... ............ 194 Minitower models ............ ................... ................ ............[...]

1 Installing and Customizing the Software If your computer was not shipped with a Micr osoft operating system, some portions of this documentation do not apply. Addi tional information is available in online help after you install the operating system. NOTE: If the computer was shipped with Window s Vista or Windows 7 loaded, you will be prompted t[...]

Downloading Microsoft Windows Updates 1. To set up your Internet connection, click Start > Internet Explorer and follow the instructions on the screen. 2. Once an Internet connection ha s be en established, click the Start bu tton. 3. Select the All Programs menu. 4. Click on the Windows Update link. In Windows Vista and Wind ows 7, the Windows [...]

Protecting the Software To protect the software from loss or damage, keep a backup copy of all system softwa re, applications, and related files stored on the hard drive. Refer to the operating syst em or backup utility documentation for instructions on making backup copies of your data files. Protecting the Software 3[...]

2 Computer Setup (F10) Utility The computer setup utility differs for the different models. HP Pro 2110 – Computer Setup (F10) Utilities Use Computer Setup (F10) Ut ility to do the following: ● Change factory default settings. ● Set the system date and time. ● Set, view, change, or verify the system configura tion, including settings for pr[...]

Using Computer Setup (F10) Utilities Computer Setup can be accessed on ly b y turning the computer on or restarting the system. T o access the Computer Setup Utilities menu , complete the following steps: 1. Turn on or restart the computer. 2. As soon as the computer is tu rned on, press F10 before the system boots to the o perating system to enter[...]

Computer Setup—Main NOTE: Support for s pecific Compu ter Setup opti ons may vary depend ing on the hardwa re configuration. Table 2-2 Computer Setup—Main Option Description System Information Allows you to view the following system information: ● Processor Type (view only) ● Processor Speed (view only) ● CPUID/PatchID (view only) ● Cac[...]

Table 2-2 Computer Setup—Mai n (continued) Option Description SATA Controller Allows you to choose how th e SATA controller and devices are accessed by the operating sy stem. The following options are available: ● Native Mode - 4 SATA port ● Compatible Mode - 2 PATA devices and 2 SATA devices (ports) Onboard FDC Controller Disables/enables th[...]

Table 2-3 Computer Setup—Advanced (continued) Option Descript ion MAX DVMT Allocation Allows you to specify the DVMT/ syste m memory allocated for video memory: ● 128MB ● 256MB ● Max Onboard HD Audio Allows you to disable/ enable onboard HD audio. OnChip USB Controller Disables/enables the universal hos t controlle r interface for USB (Uni [...]

Table 2-4 Computer Setup—Boo t (continued) Option Descript ion F12 Boot from L AN Prompt Disables/enables the F12 Boot from LAN prompt message on the logo screen. Hard Disk Boot Seq. Allows you to specify th e order of attached hard drive devices (such as USB HDD storage or USB flash media). The first drive in the order has prio rity in the boot [...]

Computer Setup—PC Health NOTE: Support for s pecific Compu ter Setup opti ons may vary depend ing on the hardwa re configuration. Table 2-6 Computer Setup—PC He alth Option Descript ion Chassis Opened Warning Allows you to disable/enable the chassis intrus ion function and clear the intrusion warning. System Fan Fa il Check Disables/enables det[...]

HP Pro 3120 – Computer Setup (F10) Utilities Use Computer Setup (F10) Ut ility to do the following: ● Change factory default settings. ● Set the system date and time. ● Set, view, change, or verify the system configu ration, including settin gs for graphics, audio, storage, communica tion s, and input devices. ● View settings for processo[...]

Computer Setup—Main NOTE: Support for s pecific Compu ter Setup opti ons may vary depend ing on the hardwa re configuration. Table 2-8 Computer Setup—Main Option Description System Time Allows you to set system time. System Date Allows you to set system date. System IDs Allows you to view the following syst em identification information: ● Pr[...]

Table 2-8 Computer Setup—Mai n (continued) 1st Driv e 2nd Drive 3rd Driv e 4th Drive For each, allows you to adjust or view: ● Capacity (Size - HDD only) - view only ● Transfer Mode- view only ● Smart Support - run HDD self-test for selected channel: ◦ SMART Status Check ◦ SMART Short Self-Test ◦ SMART Extended Self-Test System Inform[...]

Computer Setup—Advanced NOTE: Support for s pecific Compu ter Setup opti ons may vary depend ing on the hardwa re configuration. WARNING! Setting items on this menu to incorrect va lues may cause your system to malfunction. Table 2-9 Computer Setup—Adv anced Option Descript ion CPU Type (view only) CPU Speed (view only) Cache RAM (view only) Ca[...]

Computer Setup—Power NOTE: Support for s pecific Compu ter Setup opti ons may vary depend ing on the hardwa re configuration. Table 2-10 Computer Setup—Power Option Descript ion After AC Power Failure Allows you to select system restart behavior after power loss: ● Auto ● Power On ● Stay Off (default) XD (Execute Disable) (if supported by[...]

Computer Setup—Boot NOTE: Support for s pecific Compu ter Setup opti ons may vary depend ing on the hardwa re configuration. Table 2-11 Computer Setup—Boot Option Description Boot-time Diagnostic Screen Disables/enables POST diagn ostic messages di sp lay during boot. Default is disabled. Boot Device Priori ty Allows you to specify which device[...]

Computer Setup—Exit NOTE: Support for s pecific Compu ter Setup opti ons may vary depend ing on the hardwa re configuration. Table 2-12 Computer Setup—Exit Option Descript ion Exit Savin g Changes Press Enter to exit savi ng chan ges. Exit Discarding Changes Press Enter to exit discarding changes. Load Setup Defaults Press Enter to load setup d[...]

Five menu headings ap pear on the Computer Setup Utility screen: ● Main ● Advanced ● Power ● Boot ● Exit Use the arrow keys to select the appropriate heading, t hen press Enter . Use the arrow (up and down) keys to select the option you want, then press Enter . To return to the previous sc reen, press Esc . CAUTION: Do NOT tur n the compu[...]

Table 2-13 Computer Setup—Mai n (continued) 1st Driv e 2nd Drive 3rd Driv e 4th Drive For each, allows you to adjust or view: ● Port Configuration - disable/enable th e SATA port for the selected drive ● Capacity (Size - HDD only) - view only ● Transfer Mode- view only ● Smart Support - run HDD self-test for selected channel: ◦ SMART St[...]

Computer Setup—Advanced NOTE: Support for s pecific Compu ter Setup opti ons may vary depend ing on the hardwa re configuration. WARNING! Setting items on this menu to incorrect va lues may cause your system to malfunction. Table 2-14 Computer Setup—Adv anced Option Descript ion CPU Type (view only) CPU Speed (view only) Cache RAM (L2) (view on[...]

Computer Setup—Power NOTE: Support for s pecific Compu ter Setup opti ons may vary depend ing on the hardwa re configuration. Table 2-15 Computer Setup—Power Option Descript ion After AC Power Failure Allows you to select system restart behavior after power loss: ● Stay Off ● Power On ● Auto S5 Maximum Power Savings Disables/enables S5 Ma[...]

Table 2-16 Computer Setup—Boo t (continued) Boot Device Priori ty Allows you to specify which device groups will boot fi rst, second, third, and fo urth or to disable any of the four. Also allows y ou to set the device boot priority within each group. 1st Boot Devi ce 2nd Boot Device 3rd Boot Device 4th Boot Device Allows you to set the device gr[...]

HP Pro 3130 – Computer Setup (F10) Utilities Use Computer Setup (F10) Ut ility to do the following: ● Change factory default settings. ● Set the system date and time. ● Set, view, change, or verify the system configu ration, including settin gs for graphics, audio, storage, communica tion s, and input devices. ● View settings for processo[...]

Computer Setup—Main NOTE: Support for s pecific Compu ter Setup opti ons may vary depend ing on the hardwa re configuration. Table 2-18 Computer Setup—Main Option Description System Time Allows you to set system time. System Date Allows you to set system date. System IDs Allows you to view the following syst em identification information: ● P[...]

Table 2-18 Computer Setup—Mai n (continued) 1st Driv e 2nd Drive 3rd Driv e 4th Drive For each, allows you to adjust or view: ● Capacity (Size - HDD only) - view only ● Transfer Mode- view only ● Smart Support - run HDD self-test for selected channel: ◦ SMART Status Check ◦ SMART Short Self-Test ◦ SMART Extended Self-Test System Infor[...]

Computer Setup—Advanced NOTE: Support for s pecific Compu ter Setup opti ons may vary depend ing on the hardwa re configuration. WARNING! Setting items on this menu to incorrect va lues may cause your system to malfunction. Table 2-19 Computer Setup—Adv anced Option Descript ion CPU Type (view only) CPU Speed (view only) Cache RAM (view only) C[...]

Table 2-19 Computer Setup—Advanced (continued) Onboard Video Memory Size Allows you to set onboard video memory size to: ● Enabled, 32MB ● Enabled, 64MB ● Enabled, 128MB (default) Onboard 1394 Allows you to enable/disable all 1394 ports. Default is enabled. DVMT/FIXED Memory Allows you to specify the DVMT/ syste m memory allocated for video[...]

Computer Setup—Boot NOTE: Support for s pecific Compu ter Setup opti ons may vary depend ing on the hardwa re configuration. Table 2-21 Computer Setup—Boot Option Description Boot-time Diagnostic Screen Disables/enables POST diagn ostic messages di sp lay during boot. Default is disabled. Boot Device Priori ty Allows you to specify which device[...]

Computer Setup—Exit NOTE: Support for s pecific Compu ter Setup opti ons may vary depend ing on the hardwa re configuration. Table 2-22 Computer Setup—Exit Option Descript ion Exit Savin g Changes Press Enter to exit savi ng chan ges. Exit Discarding Changes Press Enter to exit discarding changes. Load Setup Defaults Press Enter to load setup d[...]

3 Serial ATA (SATA) Drive Guidelines and Features NOTE: HP only supports the use of SATA hard drives on these models of computer. No Parallel ATA (PATA) drives are supported. SATA Hard Drives Serial ATA Hard Dr ive Characterist ics Number of pins/condu ctors in data cable 7/7 Number of pins in power cable 15 Maximum data cable length 39.37 in (100 [...]

SMART ATA Drives The Self Monitoring Analysis and Recording Tec hnology (SMART) ATA drives f or the HP Persona l Computers have built-in drive failure prediction th at warns the user or network administrator of an impending failure or crash of the hard dr ive. Th e SMART drive tracks fault prediction and failure indication parameters such as real l[...]

4 Identifying the Chassis, Routine Care, and Disassembly Preparation This chapter provides general service information for the computer. A dherence to the procedur es and precautions d escribed i n this chapter is essential for proper servi ce. CAUTION: When the computer is plugg ed into an AC power source, voltage is always applied to the system b[...]

Chassis Designation Minitower and sma ll form factor c hassis are a vailable. Minitower Figure 4-1 Bezel wit hout reset button (left) and with reset button (right) Figure 4-2 Bezel wit hout reset butto n (left) and with reset button (right) for China only Chassis Designation 33[...]

Small Form Factor Figure 4-3 Small form factor 34 Chapter 4 Identif ying the Chassis, R outine Care, and D isassembly Prep aration[...]

Electrostatic Discharge Information A sudden discharge of static electric ity from your finger or other co nductor can destroy static-sensitive devices or microcircuitry. Often the spark is neithe r felt nor heard, but dama ge occurs. An electronic device exposed to electrostatic di sc harge (ESD) may not appear to be affected at all and can work p[...]

● Place items on a grounded surface before removing them from their container. ● Always be pr operly grounded when tou c hing a sensitive component or assembly. ● Avoid contact with pins, leads, or circuitry. ● Place reusable electrosta tic-sensitive parts from assemblies in protective pa ckaging or conductive foam. Personal Grounding Metho[...]

Recommended Materials and Equipment Materials and equipment that are recommended for use in preventing st at ic electricity include: ● Antistatic tape ● Antistatic smocks, aprons, or sleeve protectors ● Conductive bin s and other assembly or soldering aids ● Conductive foam ● Conductive tabletop workstation s with grou nd cord of one-mego[...]

● If the computer is to be operated wit hin a sepa rate enclosure, intake and exhaust ventilation must be provided on the enclosur e, and the same operating guidelines listed above will still apply. ● Keep liquids away from the computer and keyboard. ● Never cover the ventilation slots on th e monitor with any type of material. ● Install or[...]

When cleaning debr is from unde r the keys, review all rules in General Cleaning Safety Precautions on page 38 before follo wing these procedures: CAUTION: Use safety glasse s equipped with side sh ields before attempting to cl ean debris from under the keys. ● Visible debris underneath or between the keys may be remo ved by vacuuming or shaking.[...]

Tools and Software Requirements To service the compu ter, you need the follow ing: ● Torx T-15 screwdriver (HP screwd river with bits, PN 161946-0 01) ● Torx T-15 screwdriver with small diameter shank (for certain fro nt bezel removal) ● Flat-bladed screwdriver (may sometimes be used in place of the Torx screwdriver) ● Phillips #2 screwdriv[...]

● If you are inserting or removing a hard drive, tu rn off the computer. Do not remove a hard drive while the computer is on or in standby mode. ● Before handling a drive, ensure that you are discharged of static electricity. While handling a drive, avoid touching the connector. For more in formation about preventing electrostatic damage, refer[...]

5 Removal and Replacement Procedures Minitower (MT) Chassis Adherence to the pr ocedures and precautions de scribe d in this chapter is esse ntial for proper service. After completing all necessary removal and replacemen t procedures, run the Diagnostics utility to verify that all components operate properly. NOTE: Not all features listed in this g[...]

Access Panel 1. Prepare the computer for disassembly ( Preparation for Disassembly on page 42 ). 2. Loosen the screw (1) that secure s the access pa nel to the computer c hassis. 3. Slide the access panel ba ck (2) about 1.3 cm (1/2 inch), then lift it off the unit. NOTE: You may want to lay the computer on its side to install internal parts. Be su[...]

Front Bezel 1. Prepare the computer for disassembly ( Preparation for Disassembly on page 42 ). 2. Remove the acce ss panel ( A ccess Panel on page 43 ). 3. Press outward on the three latches on the right side of the bezel (1) , then rotate the right side of the bezel off the chassis (2) followed by the left si de. Figure 5-2 Removing the Front Bez[...]

Bezel Blanks On some models, there are bezel bl anks cove ring the 3.5-inc h and 5.25- inch external drive bays th at need to be removed befo re installing a drive. To remove a bezel blank: 1. Remove the front bezel ( Front Bezel on page 44 ). 2. To remove the lower 5. 25-inch bezel bla nk, gently twist and pull on the beze l blank until it b reaks[...]

For proper system op eration, the DDR3-SDRAM DIMMs must b e: ● industry-standard 240-pin ● unbuffered non-ECC PC3-1060 0 DDR3-1333 MHz-co mpliant ● 1.5 volt DDR3-SDRAM DIMMs The DDR3-SDRAM DIMMs must also: ● support CAS latency 9 DDR3 1333 MHz (9-9 -9 timing) ● contain the mandatory JEDEC SPD information In addi tion, the c omputer suppor[...]

Populating DIMM Sockets There are four DIM M sockets on the system board, with two socke ts per channel. DIMM Socket Locations – HP Pro 3120 When installing memory modules: ● If installing only one memory module, instal l it in DIMM1. ● If installing 2 memory modules: ◦ 2 matching memory modules - install in DIMM1 and DIMM3. ◦ 2 non-match[...]

● If installing 3 memory modules: ◦ 3 matching memory modules - inst all in DIMM1, DIMM3, and DIMM2. ◦ 2 matching memory modules and 1 non-matching memory module of smaller size (MB) than combined matching modules (example: 2x2GB and 1x1GB) - install the matching pair in DIMM1 an d DIMM 2 and sm aller (MB ) module in DIMM 2. ● If installing[...]

DIMM Socket Locations – HP Pro 3125 When installing memory modules: ● If installing only one memory module, instal l it in DIMM3. ● If installing 2 memory modules: ◦ 2 matching memory modules - install in DIMM3 and DIMM4. ◦ 2 non-matching memory modules - install in DIMM3 and DIMM4. Install the larger (GB) module in DIMM3 and smalle r (MB[...]

Table 5-2 DIMM Socket Locations – HP Pro 3125 Item Descript ion Socket Color Insertion Order 1 XMM1 socket, Channel B Blue 3 2 XMM2 socket, Channel B Blue 4 3 XMM3 socket, Channel A (populate fi rst) Black 1 4 XMM4 socket, Channel A Black 2 NOTE: A DIMM must occupy the XMM3 socket. DIMM Socket Locations – HP Pro 3130 When installing memory modu[...]

Figure 5-6 DIMM Socket Locations – HP Pro 3130 Table 5-3 DIMM Socket Locations – HP Pro 3130 Item Description Socket Color Insertion Order 1 XMM1 socket, Channel B Black 3 2 XMM2 socket, Channel B (populate fi rst) Blue 1 3 XMM3 socket, Channel A Black 4 4 XMM4 socket, Channel A Blue 2 NOTE: A DIMM must occupy the XMM2 socket. Memory 51[...]

Installing Memory Modules CAUTION: You must disconnect the power cord and wa it approximately 30 seconds for the po wer to drain before adding or removing memory module s. Regardless of the power-on st ate, voltage is always supplied to the memory modu les as long as the computer is pl ugged into an active AC outlet. Adding or removing memory modul[...]

4. Open both latches of th e memory module socket (1) , and insert the memory module into the socket (2) . Figure 5-7 Installing a DIMM NOTE: A memory module can be installed in only one way. Match the notch on the module with the tab on the memory socket. A DIMM must occu py the DIMM1 socket. Always populate the blue sockets before the black socke[...]

Expansion Cards The HP Pro 3120, HP Pro 3125, and HP Pro 31 30 all have three PCI Express x1 expansion slots and one PCI Express x16 expansion slo t. The expansion slots acco mmodate full-height or half-h eight expansion cards. Expansion Slot Locations Figure 5-8 Expansion Slot Locations – HP Pro 3120 54 Chapter 5 Remov al and Replacem ent Proced[...]

Figure 5-9 Expansion Slot Locations – HP Pro 3125 Figure 5-10 Expansion Slot Locations – HP Pro 3130 Expansion Cards 55[...]

Table 5-4 Expansion Slot Locations Item Desc riptio n 1 PCI Express x1 expansion slot 2 PCI Express x1 expansion slot 3 PCI Express x1 expansion slot 4 PCI Express x16 expansion slot NOTE: You can instal l a PCI Express x1, x4, x8, or x16 expansion card in the PCI Express x16 expansion slot. To remove, replace, or add an expansion card: 1. Prepare [...]

NOTE: Before removing an installed expansion card, disconnect any cables that may be attached to the expansion card. a. If you are installing an expansion card in a vacant socket, you must use a flatbl ade screwdriver to pry out the metal shield on the rear panel that co vers the expansion slot. Be sure to remove the appropriate shield fo r the exp[...]

c. If you are removing a PCI Expr ess x16 card, pull the retent ion arm on the back of the expansion socket away from the c ard and care fully rock the card back and forth until the connectors pull free from the socket. Be sure not to scrape the card against the other components. Figure 5-14 Rem oving a PCI Express x16 Expansion Card 6. Store the r[...]

8. To install a new expansion card, hold the card just abov e the expansion socket on the syst em board then move the card toward the rear of the chassis so that the bottom of the bracket on the card slides into the small slot on the chassis. Press the card straight down into the expansion socket on the system board. Figure 5-15 Installing an Expan[...]

12. Reconnect the powe r cord and any exte rnal devices, then turn on the computer. 13. Lock any security devices that were disengaged when th e access panel was removed. 14. Reconfigure the computer, if necessary. R efer to Computer Setup (F10) Utility on page 4 for instructions on using Computer Setup. Cable Management Always follow good cable ma[...]

Cable Connections HP Pro 3120 System board connectors are color-coded to make it easier to f ind the proper connection. Connector Name Connector Color Description ATX PWR white Power supply, 24-pin ATX_CPU white Power supply, 4-pin CHASSIS_FAN1 brown Chassis fan CPU_FAN white Heat sink fan F_USB2 black Media card reader J_PANEL black Power switch F[...]

HP Pro 3130 System board connectors are color-coded to make it easier to f ind the proper connection. Connector Name Connector Color Description ATX1 white Power supply, 24-pin PWR1 white Power supply, 4-pin SYS_FAN1 brown Chassis fan CPU_FAN1 white Heat sink fan JPF1 black Power switch JAUD1 yellow Front I/O audio JUSB2 white Front I/O USB JUSB1 w[...]

Drives The computer supp orts up to five drives th at may be installed in various configurations. This section describes the procedure for replacin g or upgrading the storage drives. A Torx T-15 screwdriver is needed to remove and install the guide screws on a drive. Drive Positions NOTE: Front bezel appearance may vary. Figure 5-17 Drive Positions[...]

Installing Additional Drives When installing additional drives, follow these guidelines: ● The primary Serial ATA (SATA) hard drive must be connected to the dark blue primary SATA connector o n the system board. ● Connect the first SATA optical drive to the white SATA connector o n the system board. ● Always populate the dark blue and white c[...]

System Board Drive Connections Refer to the following illustrations and tables to identify the system board drive connectors. System Board Drive Connections Figure 5-18 System Board Drive Connections – HP Pro 3120 Table 5-5 System Board Drive Connections – HP Pro 3120 No. System Board Conn ecto r System Board Label Color 1 SATA0 SATA0 dark blue[...]

Figure 5-19 System Board Drive Connections – HP Pro 3125 Table 5-6 System Board Drive Connections – HP Pro 3125 No. System Board Connector System Board Label Color 1 SATA1 SATA1 dark blue 2 SATA2 SATA2 white 3 SATA3 SATA3 light blue 4 SATA4 SATA4 orange 5 Media Card Reader F_ USB1 white 66 Chapter 5 Remov al and Replacem ent Procedure s Minitow[...]

Figure 5-20 System Board Drive Connections – HP Pro 3130 Table 5-7 System Board Drive Connections – HP Pro 3130 No. System Board Conn ecto r System Board Label Color 1 SATA1 SATA1 dark blue 2 SATA2 SATA2 white 3 SATA3 SATA3 light blue 4 SATA4 SATA4 orange 5 Media Card Reader JUSB1 white Drives 67[...]

Removing an Optical Dr ive CAUTION: All removable media sho uld be taken out of a drive before removing the dr ive from the computer. To remove an optical drive: 1. Prepare the computer for disassembly ( Preparation for Disassembly on page 42 ). 2. Remove the acce ss panel ( A ccess Panel on page 43 ). 3. Remove the front bezel ( Front Bezel on pag[...]

When inserting an optical drive, pull out on the dr ive latch and insert its peg into the hole marked 2, and then slide the drive back un til it locks into position. Removing an Internal 3.5-inch Hard Drive NOTE: Before you remove the old hard dr ive, be sure to back up the data from the old hard drive so that you can transfer the data to the new h[...]

4. Push down the latch on the side o f the hard drive cage (1) , then slide the hard drive cage away from the bottom of the chassis (2) as shown below. Figure 5-24 Releasing the Hard Drive Cage 5. Lift the hard drive cage out of the chassis. Figure 5-25 Removing the Hard Drive Cage 70 Chapter 5 Remov al and Replacem ent Procedure s Minitower (M T) [...]

6. Disconnect the power cable (1) and da ta cable (2) from the back of the hard drive. Figure 5-26 Disconnecting the Hard Drive Cables 7. Remove the four screws that secure the hard disk drive to the hard drive cage (1) , then slide the hard disk drive o ut of the hard drive cage (2) . Figure 5-27 Removing the Ha rd Drive Drives 71[...]

Front I/O and USB Panel Housing As sembly 1. Prepare the computer for disassembly ( Preparation for Disassembly on page 42 ). 2. Remove the acce ss panel ( A ccess Panel on page 43 ) 3. Lay the computer on its side with the front facing toward you. 4. Remove the front bezel ( Front Bezel on page 44 ). 5. Unplug the two cables from the yellow and wh[...]

Power Switch/LED Assembly 1. Prepare the computer for disassembly ( Preparation for Disassembly on page 42 ). 2. Remove the acce ss panel ( A ccess Panel on page 43 ). 3. Lay the computer on its side with the front facing toward you. 4. Remove the front bezel ( Front Bezel on page 44 ). 5. Remove the optical drive ( Removing an O ptical Drive on pa[...]

9. Remove the power switch cable from the clips locate d in the optical drive bay on the inside of the chassis. To install the power switch/LED asse mbly, reverse the re moval procedures. System Fan 1. Prepare the computer for disassembly ( Preparation for Disassembly on page 42 ). 2. Remove the acce ss panel ( A ccess Panel on page 43 ). 3. Lay th[...]

NOTE: Arrows on the side of the fan indicate the direction the fan blows. Make sure the fan is oriented so a ir flows ou t of the chassi s and the syst em fan cable exits from the bottom right side of the system f an. Heat sink assembly There are two different types of heat sinks available. One uses fou r Torx scre ws to secure it to the system boa[...]

9. Lift the heat sink from the processor and set it on its side to keep from contaminating the work area with thermal grease. To install a heat sink, reverse the removal procedures. CAUTION: For heat sinks secured with retaining screws , tighten the screws in diagonally opposite pairs (as in an X) to evenly sea t the heat sink to the proces sor. Th[...]

5. If the computer has an Intel processor, go to steps 7 – 9. 6. If the computer has an AMD processor, go to steps 10 – 11. 7. Rotate the locking lever to its full open position (1) . 8. Raise and rotate the microprocessor re tain er to its full open position (2) . 9. Carefully lift the processor from the socket (3) . CAUTION: Do NOT handle the[...]

11. Carefully lift the processor from the socket (2) . CAUTION: Do NOT handle the pins in the proce ssor socket. These pins are very fra gile and handli ng them co uld cause i rre parable d amage. Once pins are d amaged it may be necessary to replace the system board. CAUTION: The heat sink must be installed within 24 hours of installing the proces[...]

CAUTION: Heat sink retaining screw s should be tigh tened in diagonally opposite pairs (as in an X) to evenly se at the heat sink on the p rocesso r. This is especially im portant as the pins on the socket are very fragile and any damag e to them may require replacing the system board. NOTE: After installing a new pro cessor onto the system board, [...]

Table 5-10 Model 3130 power supply cable connections (continued) P4 Hard drive 1 P3 Optical drive 1 P5 Hard drive 2 P2 Optical drive 2 NOTE: If the power suppl y includes a vo ltage select sw itch, make sure to set the red switch to the setting (230 V or 115 V) appropriate for the country in which t he computer is used. Se e the table at the end of[...]

6. Inside of the unit, press the power supply release latch on the chassis base, and then lift up the rear of the power supply to disengage it from the chassis. NOTE: System board appearance varies by model. 7. Slide the power supp ly toward th e front/bottom of the computer, then lift the power supply out of the comp uter. To install the power sup[...]

Table 5-11 Country power supply settings (continued) Japan 115W The United Kingdom 230W Latin America 115W The United States 115W System Board When replacing the system board, be sure that the following co mponents are r emoved from the defective system board and installe d on the replac ement system board: ● Memory modules ● Processor ● Expa[...]

9. Slide the system board toward the front of the chassis (2) , and then lift it up and out of the chassis. NOTE: System board appearance varies by model. To install the system boar d, reverse the removal pr ocedure. Note the following when installing a system bo ard: ● To insure correct installation while fastening the first two screws, press th[...]

Battery The battery that comes with your computer provides power to the re al-time clock and has a life time of about three years. When replacing the battery, us e a battery equivalent to the battery originally installed on the comput er. The computer come s with a 3-volt lithium coin cell battery. NOTE: The lifetime of the lithium battery can be e[...]

Type 1 Battery Holder 1. Lift the battery out of its holder. 2. Slide the replacement battery into position, positive s ide up. 3. The battery holder automatically secure s the battery in the proper position. 4. Replace the computer a ccess panel. 5. Plug in the computer and turn on power t o the computer. 6. Reset the date and time, your passwords[...]

4. Plug in the computer and turn on power t o the computer. 5. Reset the date and time, your passwords, and an y specia l system setups, using Computer Setup. Refer to the Computer Setup (F 10) Utility Guide . Type 3 Battery Holder 1. Pull back on the clip (1) that holds the battery in place, then remove the battery (2) . 2. Insert the new battery [...]

6 Removal and Replacement Procedures Small Form Factor (SFF) Chassis Adherence to the pr ocedures and precautions de scribe d in this chapter is esse ntial for proper service. After completing all necessary removal and replacemen t procedures, run the Diagnostics utility to verify that all components operate properly. NOTE: Not all features listed [...]

Access Panel 1. Prepare the computer for disassembly ( Preparation for Disassembly on page 87 ). 2. If the computer is on a stand, remove the computer from the s tand. 3. Loosen the thumbscrew (1) , and then grasp the handle and remove the panel from the computer (2) . Figure 6-1 Removing the Access Panel To install the access panel, reverse the re[...]

Front Bezel NOTE: Computer appearance may vary . 1. Prepare the computer for disassembly ( Preparation for Disassembly on page 87 ). 2. Remove the acce ss panel ( A ccess Panel on page 88 ). 3. Lift up the three tabs on the side of the bezel (1) , then rotate the be zel off the chassis (2) . Figure 6-2 Removing the Front B ezel To install the front[...]

Installing Additional Memory The computer comes with double data rate 3 synchronous dynami c random access memory (DDR3- SDRAM) dual inline me mory modules (DIMMs). DIMMs The memory sockets on the system board can be po pulated with up to four industry-standard DIMMs. These memory sockets ar e populated with at least on e preinstalled DIMM. T o ach[...]

Populating DIMM Sockets There are four DIM M sockets on the system board, with two socke ts per channel. DIMM Socket Locations – HP Pro 2110 When installing memory modules: ● If installing only one memory module, instal l it in DIMM1. ● If installing 2 memory modules: ◦ 2 matching memory modules - install in DIMM1 and DIMM2. ◦ 2 non-match[...]

DIMM Socket Locations – HP Pro 3120 When installing memory modules: ● If installing only one memory module, instal l it in DIMM1. ● If installing 2 memory modules: ◦ 2 matching memory modules - install in DIMM1 and DIMM3. ◦ 2 non-matching memory modules - install in DIMM1 and DIMM3. Install the larger (GB) module in DIMM1 and smalle r (MB[...]

Table 6-2 DIMM Socket Locations – HP Pro 3120 Item Description Socket Color Insertion Order 1 XMM 1 socket, Channel A (populate fi rst) Black 1 2 XMM 2 socket, Channel A Blue 2 3 XMM 3 socket, Channel B Black 3 4 XMM 4 socket, Channel B Blue 4 NOTE: A DIMM must occupy the XMM1 socket. DIMM Socket Locations – HP Pro 3130 When installing memory m[...]

Figure 6-5 DIMM Socket Locations – HP Pro 3130 Table 6-3 DIMM Socket Locations – HP Pro 3130 Item Descript ion Socket Color Insertion Order 1 XMM 1 socket, Channel B Black 3 2 XMM 2 socket, Channel B (populate fi rst) Blue 1 3 XMM 3 socket, Channel A Black 4 4 XMM 4 socket, Channel A Blue 2 NOTE: A DIMM must occupy the XMM2 socket. The system w[...]

● The system w ill operate in flex mode if the to tal memory capacity of th e DIMMs in Channel A is not equal to the total memory capacity of the DI MMs in Channel B. In flex mode, t he channel populated with the least amount of memory desc ri bes the total amount o f memory assigne d to dual channel and the remainder is a ssigned to single chann[...]

4. Open both latches of th e memory module socket (1) , and insert the memory module into the socket (2) . Figure 6-6 Installing a DIMM NOTE: A memory module can be installed in only one way. Match the notch on the module with the tab on the memory socket. Populate the DIMM sockets in the followin g order: DIMM1, DIMM3 , DIMM2, then DIMM4. For maxi[...]

Expansion Cards Although the system boards cont ain four expansion sl ots, the power supply covers two of them, leaving only two acces sible expans ion slots. HP Pro 2110, 3120 and 31 30 models all offer one accessible PCI Express x1 expansion slot and one accessible PCI Express x16 expansion slot. There are two other PCI Express x1 expansion slots[...]

Figure 6-8 Expansion Slot Locati ons – HP Pro 3120 Figure 6-9 Expansion Slot Locati ons – HP Pro 3130 98 Chapter 6 Removal and Replacement Procedur es Small Form Factor (SFF) Chassis[...]

Table 6-4 Expansion Slot Locations Item Desc riptio n 1 Inac cessib le – PCI x1 expan sion sl ot 2 Inac cessib le – PCI x1 expan sion sl ot 3 PCI Express x1 expansion slot 4 PCI Express x16 expansion slot NOTE: You can instal l a PCI Express x1, x4, x8, or x16 expansion card in the PCI Express x16 expansion slot. To remove, replace, or add an e[...]

NOTE: Before removing an installed expansion card, disconnect any cables that may be attached to the expansion card. a. If you are installing an expansion card in a vacant socket, you must use a flatbl ade screwdriver to pry out the metal shield on the rear panel that co vers the expansion slot. Be sure to remove the appropriate shield fo r the exp[...]

c. If you are removing a PCI Expr ess x16 card, pull the retent ion arm on the back of the expansion socket away from the c ard and care fully rock the card back and forth until the connectors pull free from the socket. Be sure not to scrape the card against the other components. Figure 6-13 Removing a PCI Express x16 Expansion Card 6. Store the re[...]

8. To install a new expansion card, hold the card just abov e the expansion socket on the syst em board then move the card toward the rear of the chassis so that the bottom of the bracket on the card slides into the small slot on the chassis. Press the card straight down into the expansion socket on the system board. Figure 6-14 Installing an Expan[...]

12. Reconnect the powe r cord and any exte rnal devices, then turn on the computer. 13. Lock any security devices that were disengaged when th e access panel was removed. 14. Reconfigure the computer, if necessary. Refer to the Computer Setup (F10) Utility Guide for instructions on using Computer Setup. System Fan The front fan assembly is attach e[...]

Cable Management The Small Form Factor chass is is a very compact comp uter and prop er routing of the internal cables is critical to the operation of the computer. Fo llo w good cable management pr actices when w orking inside the computer. ● Keep cables away from major heat sources like the heat sink. ● Do not jam cables on top of expansion c[...]

Cable Connections HP Pro 2110 System board connectors are color-coded to make it easier to f ind the proper connection. Connector Name Connector Color Description ATXPOWER white Po wer supply, 24-pin ATX_CPU white Power supply, 4-pin CHASSIS_FAN brown Chassis fan CPU_FAN white Heat sink fan F_USB2 black Media card reader JFP1 black Power switch F_A[...]

HP Pro 3130 System board connectors are color-coded to make it easier to f ind the proper connection. Connector Name Connector Color Description ATX1 white Power supply, 24-pin PWR1 white Power supply, 4-pin SYS_FAN1 brown Chassis fan CPU_FAN1 white Heat sink fan JPF1 black Power switch JAUD1 yellow Front I/O audio JUSB2 white Front I/O USB JUSB1 w[...]

Optical Drive Eject Button The optical drive eject button is mounted to the front of the cha ssis under t he front bezel. It has a c able that plugs into the back of the optical drive. 1. Prepare the computer for disassembly ( Preparation for Disassembly on page 42 ). 2. Remove the acce ss panel ( A ccess Panel on page 43 ). 3. Lay the computer on [...]

6. Press the tab (1) on the left side of the button assembly, rotate the assembly from left to right (2) , and then pull the asse mbly from the chassis wh il e threading the wire through the hole in the chassis. Figure 6-18 Removing the optical drive eject button To install the optical drive eject bu tton, reverse the removal procedures. 108 Cha pt[...]

Drives CAUTION: Make sure personal files on the har d drive are backed up to an external stor age device before removing the hard drive. Fa ilure to do so will result in data loss. Drive Positions Figure 6-19 Drive Positions Table 6-5 Drive Positions 1 5.25-inch external drive bay for op tional drives (optical drive shown) 2 3.5-inch internal hard [...]

Installing and Removing Drives When installing additional drives, follow these guidelines: ● The primary Serial ATA (SATA) hard drive must be connected to the dark blue primary SATA connector o n the system board. ● Connect a SATA optical drive to the white SATA connector on the system board.. ● Connect a media card reader USB cable to the US[...]

System Board Drive Connections Refer to the following illustrations and tables to identify the system board drive connectors. Figure 6-20 System Board Drive Connections – HP Pro 21 10 Table 6-6 System Board Drive Connections – HP Pro 2110 No. System Board Conn ecto r System Board Label Color 1 SATA1 SATA1 dark blue 2 SATA2 SATA2 white 3 SATA3 ([...]

Figure 6-21 System Board Drive Connections – HP Pro 3120 Table 6-7 System Board Drive Connections – HP Pro 3120 No. System Board Connector System Board Label Color 1 SATA0 SATA0 dark blue 2 SATA1 SATA1 white 3 SATA2 (not used) SATA2 light blue 4 SATA3 (not used) SATA3 orange 5 Media Card Reader F_ USB1 white 112 Cha pter 6 Removal and Replaceme[...]

Figure 6-22 System Board Drive Connections – HP Pro 3130 Table 6-8 System Board Drive Connections – HP Pro 3130 No. System Board Conn ecto r System Board Label Color 1 SATA1 SATA1 dark blue 2 SATA2 SATA2 white 3 SATA3 SATA3 light blue 4 SATA4 SATA4 orange 5 Media Card Reader JUSB1 white Removing the Optical Drive CAUTION: All removable media sh[...]

5. Disconnect the power cable (1) , dat a cable (2) , and eject cables (3) from the rear of the optical drive. Figure 6-23 Disconnecting the Optical Drive Cables 6. Slide the drive out th e front of the unit. Figure 6-24 Removing the Op tical Drive NOTE: To replace the drive, reve rse the removal procedure. When installing an optical drive, slide i[...]

The 3.5-inch hard drive is located under th e optical drive. To remove the hard drive: 1. Prepare the computer for disassembly ( Preparation for Disassembly on page 87 ). 2. Remove the acce ss panel ( A ccess Panel on page 88 ). 3. Remove the front bezel ( Front Bezel on page 89 ). 4. Remove the system fa n ( System Fan on page 103 ). 5. Remove the[...]

8. Slide the cage down and pull the assembly ou t of the computer. Figure 6-27 Removing the drive c age 9. The hard drive is secured to the drive cage by fo ur screws, two on each sid e. Remove the screws, and then slide the hard drive out of the drive cage assembly. Figure 6-28 Hard drive screws Figure 6-29 Hard drive screws 10. Slide the hard dri[...]

Front I/O Assembly The front I/O assembly is attached to the front of the c hassis. Pull the assemb ly away from the chassis to remove it. 1. Prepare the computer for disassembly ( Preparation for Disassembly on page 87 ). 2. Remove the acce ss panel ( A ccess Panel on page 88 ). 3. Remove the front bezel ( Front Bezel on page 89 ). 4. Remove the s[...]

7. Disconnect the hard drive activity LED connector from rest of the power switch cable bundle. Figure 6-31 Disconnecting the hard drive activity LED 8. Remove the screw that secures the as sembly to the front of the chassis (1) . 9. Slide the assembly up and pull it away from th e front of the chassis while threading the wires through the hole in [...]

Power Switch/LED Assembly 1. Prepare the computer for disassembly ( Preparation for Disassembly on page 42 ). 2. Remove the acce ss panel ( A ccess Panel on page 43 ). 3. Lay the computer on its side with the front facing toward you. 4. Remove the front bezel ( Front Bezel on page 44 ). 5. Remove the optical drive ( Removing an O ptical Drive on pa[...]

9. Press the tab (1) on the bottom of the power switch to di sengage it from the chassis, slide th e switch downward to disengage the tabs from the c hassis (2) , and then pull the power switch away from the chassis while guiding the wires through the hole in the chassis. Figure 6-34 Removing the power s witch 120 Cha pter 6 Removal and Replacement[...]

10. Remove the power switch cable from the clips locate d in the optical drive bay on the inside of the chassis. To install the power switch/LED asse mbly, reverse the re moval procedures. Power Switch/L ED Assemb ly 121[...]

Heat sink The heat sink is secured atop th e proce ssor with four captive Torx s crews. The heat sink do es not include a fan. 1. Prepare the computer for disassembly ( Preparation for Disassembly on page 87 ). 2. Remove the acce ss panel ( A ccess Panel on page 88 ). 3. Remove the chassis fan ( System Fan on page 103 ). 4. Disconnect the heat si n[...]

9. Lift the heat sink from the processor and set it on its side to keep from contaminating the work area with thermal grease. CAUTION: Heat sink retaining screws should be tightene d in diagonally opposite pairs (as in an X) to evenly seat the heat sink to th e processor. This is especially imp ortant as the pins on the socket are very fragile an d[...]

9. Carefully lift the processor from the socket (3) . CAUTION: Do NOT handle the pins in the proce ssor socket. These pins are very fra gile and handli ng them co uld cause i rre parable d amage. Once pins are d amaged it may be necessary to replace the system board. CAUTION: The heat sink must be installed within 24 hours of installing the process[...]

11. Carefully lift the processor from the socket (2) . CAUTION: Do NOT handle the pins in the processor socket. These pins are very fr agile and handling them could cause irre parable d amage. Once pins are damaged it ma y be necessary to replace the system board. CAUTION: The heat sink must be installed within 24 hours of installing the processor [...]

CAUTION: Heat sink retaining screws should be tigh tened in diagonally opposite pairs (as in an X) to evenly seat the heat sink on the process o r. This is especial ly important as the pin s on the socket are very fragile and any damag e to them may require replacing the system board. NOTE: After installing a new pro cessor onto the syste m board, [...]

5. Press down on the tab in front of the po wer supply on the inside of the chassis. Figure 6-36 Power supply tab 6. Pull the power supply toward the fron t of the chassis, a nd then lift the powe r supply up and o ut of the chass is. Figure 6-37 Removing the p ower supply NOTE: If the power suppl y includes a vo ltage select sw itch, make sure to [...]

When installing the power supply, make sure the front I/O cables are in the clips under the power supply. Table 6-10 Country power supply settings Country Voltage setting Country V oltage setting Austria 230W M exico 115W Australia 230W The Netherlands 230W Argentina 230W New Zealand 230W Belgium 230W Po rtugal 230W Brazil 230W Norway 230W Canada 1[...]

7. Remove the power supply ( Power Supply on page 126 ). 8. Disconnect all data and power cables from the system board. 9. Disconnect the balance o f the cables from the system board. 10. Remove the eight screws that secure the system board to the chassis (1 ) . Figure 6-38 Removing the s ystem board 11. Slide the system board toward the front of t[...]

Battery The battery that comes with your computer provides power to the re al-time clock and has a life time of about three years. When replacing the battery, us e a battery equivalent to the battery originally installed on the comput er. The computer come s with a 3-volt lithium coin cell battery. NOTE: The lifetime of the lithium battery can be e[...]

Type 1 Battery Holder 1. Lift the battery out of its holder. Figure 6-39 Removing the battery from a type 1 holder 2. Slide the replacement battery into position, positive s ide up. 3. The battery holder automatically secure s the battery in the proper position. 4. Replace the computer a ccess panel. 5. Plug in the computer and turn on power t o th[...]

3. Replace the computer a ccess panel. 4. Plug in the computer and turn on power t o the computer. 5. Reset the date and time, your passwords, and an y specia l system setups, using Computer Setup. Refer to Computer Setup (F10) Utility on page 4 . 132 Cha pter 6 Removal and Replacement Procedures Small Form Fac tor (SFF) Chassis[...]

7 Restore and Recovery Microsoft System Restore If you have a problem that might be due to software that was installed on your computer, use System Restore to return the computer t o a previous restor e point. You can also set restore points manually. NOTE: Always use this System Restore pro cedure before you u se the System Recovery program. NOTE:[...]

NOTE: Some featu res might no t be available o n sy stems that are shipped without a version of Microsoft Windows. You must choose one of the following methods to perform a Syste m Recovery: ● Recovery Image — Run the System Recovery from a recovery image stored on your hard disk drive. The recovery image is a file that contains a copy of the o[...]

7. When the computer restarts, once again you s ee the Recovery Manager welcome screen. Under I need help immediately , click System Recovery . If you are prompted to back up your files, and you have not done so, select Back up your files first (recommended) , an d then click Next . Otherwise, select Recover without backing up your files , and then[...]

3. If the computer work s, click the Start button, click the Arrow button next to Shut Down, and then click Shut Down . Or, if the computer is not respondi ng, press and hold the On button for approximately 5 seconds, or until the computer turns off. 4. Disconnect all perip heral devic es from the comp uter except th e monitor, keybo ard, and mo us[...]

Creating Recovery Discs To create recovery discs: 1. Close al l open progra ms. 2. Click the Start button, click All Prog rams , click Recovery Manager , and then click Recovery Disc Creation . If prompted, cl ick Yes to allow the program to continue. 3. Follow the onscreen instructions. Label each di sc as you make it (for example, Recovery 1, Rec[...]

8 Computer Diagnostic Features Hewlett-Packard Vision Diagnostics NOTE: HP Vision Diagnostics is included on CD with some computer models only. The Hewlett-Packard Vision Diagno stics utility allows you to view information about the hardware configuration of the computer and perform hardwa re diagnostic tests on the subsystems of the computer. The [...]

NOTE: If the system does not boot to the CD in th e optical drive, you may need to change the boot order in the Computer Setup (F10) utility. 5. At the boot menu, select either the HP Vision Diagnostics utility to test the various hardware components in the computer or the HP Memory Te st utility to test memory only. NOTE: The HP Memory Test is a c[...]

Test Tab The Test tab allows you to choose various part s of the system to test. You can also choose the type of test and testing mode . There are three types of tests to choose from: ● Quick Test —Provides a predetermined sc ript where a sample of each hardware component is exercised. You may further modify which of the Quick tests are execute[...]

The Status tab also shows: ● The devices being tested ● The test status (running, waiting, passed , or failed) of each device being tested ● The overall test progress of all devices being tested ● The test progress for eac h device being teste d ● The elapsed te st times for each device being test ed History Tab The History tab contains i[...]

Help Tab The Help tab con tains a Vision Help section, and a Test Components section. This tab includes search and index features. You may also review the HP End User Li cense Agreement (EULA), a s well as the HP Vision Diagnostic application version information on this tab. The Vision Help section contains information on the major f unctions of He[...]

7. Click the Diagno stic link. 8. Click the Hewlett-Pa ckard Vi sion Diagnostics link. 9. Click the Downl oad button. NOTE: The download includes instructio ns on how to create the bootable CD. Protecting the Software To protect software from loss or damage, you sh ould keep a backup copy of all syst em software, applications, and related files sto[...]

9 Troubleshooting Without Diagnostics This chapter provides information on how to identify and correct mino r problems, s uch as diskette d rive, hard drive, optical drive, graphi cs, audio, me mory, and softwa re pr oblems. If you encounter problems with the computer, refer to the tables in this ch apter for probable causes and recommended solutio[...]

● Boot the computer to the Safe Mode to see if it wil l boot without all of the drivers l oaded. When booting the operating system, use “Last Known Configuration.” ● Refer to the comprehensive on line technical support at http://www.hp.com/ support . To assist you in resolving proble ms online, HP Instant Support Professional Edition provid[...]

● Wake the computer by pressing any key on the keyb oard or press ing th e power button. If the system remains in suspend mode, shut do wn the computer by pressing and holding the power button for at leas t four second s then press th e power button again to rest art the computer. If the system will not shut down, unplug the power cord, wa it a f[...]

Solving General Problems You may be able to easily resolve the general problems described in this section. If a problem persists and you are unable to resolve it yourself or if yo u feel uncomfortable abo ut performing the operation, contact an authorized dealer or reseller. WARNING! When the computer is plugged into an AC power source , voltage is[...]

Computer appears locked up and will not turn off when the power button is pressed. Cause Solution Software control of the power switch is not functional. 1. Press and hold the power button for at least five seconds until the computer turns off. 2. Disconnect the power cord from the electrical outlet. Comput er shut s down a utomatic ally. Cause Sol[...]

Cursor will not move usin g the arrow keys on the keypad. Cause Solution The Num Lock key may be on. Press the Num Lock key. The Nu m Lock light should not be on if you want to use the arrow keys. Cannot remove computer cov er or access panel. Cause Solution Smart Cover Lock, featured on some computers, is lo cked. Un lock the Smart Cover Lock usin[...]

Poor performance is experienced. Cause Solution Some software applications, especially games, are stressful on the graphics subsystem 1. Lower the display resolution for the current application or consult the documentation that came with the application for suggestions on how to improve performance by adjusting parameters in the application. 2. Add[...]

Solving Diskette Problems Common causes and solutions fo r diskette problems are listed in the following table. NOTE: Some computers do not support internal diskette dr ives. Only USB diskette drives a re supported. NOTE: You may need to reconfigure the comput er wh en you add or remove hardware, such as an additional diskette drive. See Solving Ha[...]

A problem has occurred with a disk transaction. Cause Solution The directory structure is bad, or there is a problem with a file. In Microsoft Windows Vista and Windows 7, right-click Start , click Explore , and right-click on a drive. Select Propert ies then select the Tools tab. Under Error- checking click Check Now . Diskette drive canno t read [...]

Solving Hard Drive Problems Hard drive error occurs . Cause Solution Hard disk has bad sectors or has failed. 1. In Microsoft Windows Vista and Windows 7, right-click Start , click Explore , and right-click on a drive. Select Propert ies then select the Tools tab. Under Error- checking click Check Now . 2. Use a utility to locate and block us age o[...]

Solving Media Card Reader Problems CAUTION: Do not inse rt or remov e memory card s when the in-u se light is flashing. To do so may cause data loss, or it may permanently damage the card reader. Media card will not work in a digital camera af ter formatt ing it in Microsoft Windows Vista. Cause Solution By default, Windows Vista will format any me[...]

Do not know how to remove a media card correctly. Cause Solution The computer’s software is us ed to safely eject the card. On the Windows desktop, open Computer , right-click on the corresponding driv e icon, and select Eject . Then pull the card out of the slot. NOTE: Never remove the card when the LED is flashin g After installing the media ca[...]

Solving Display Problems If you encounter display problems, see the docume ntation that came with the monitor and to the common causes and solutions listed in the following table. Screen is b lank, and monitor po wer light is no t lit. Cause Solution Power cord is not properly connected. Unplug and reconnect the power pl ug on the back of the monit[...]

Monitor does not function properly wh en used with ener gy saver features. Cause Solution Monitor without energ y saver capabilities is being used with energy saver features enabled. Disable monitor energy saver feature. Dim characters . Cause Solution The brightness and contrast controls are not set properly. Adjust the monito r brightness and con[...]

“No Connection, Check Sig nal Cable” displays on screen. Cause Solution Computer is not turned on. Press the power button on the front of the monitor. Monitor video cable is disconnected. Connec t th e video cable between the monitor and computer. CAUTION: Ensure that the com puter power is off while connecting the video cable. “Out of Range?[...]

Solving Audio Problems If the computer has au dio features and you encounter au dio problems, s ee the common c auses and solutions listed in the following table. Sound does not come out of the speaker or headphones. Cause Solution Software volume control is turned down or muted. Double-click the Speaker icon on the taskbar, then make sure that Mut[...]

Sound from headphones is not clear or muffled. Cause Solution Headphones are plugged into the rear audio output connector. The rear audio output connector is for powered audio devices and is not designed for headphone use. Plug the headphones into the headphone connector on the front of the computer. Computer appears to be locked up while recording[...]

Solving Printer Problems If you encounter printer problems, see the documentation that came wi th the printer and to the common causes and solutions listed in the following tabl e. Printer will not print. Cause Solution Printer is not turned on and online. Turn the printer on and make sure it is online. The correct printer drivers for the applicati[...]

Solving Keyboard and Mouse Problems If you encounter keyboard or mo use prob lems, see the documenta tion that came wi th the equipment and to the common causes and solut ions lis ted in the following table. Keyboard commands and typing are not recognized by the computer. Cause Solution Keyboard connector is not properly connected. 1. On the Window[...]

Mouse does not respond to movement or is too slow. Cause Solution Mouse connector is no t properly plugged into the back of the computer. Shut down the computer using th e keyboard. 1. Press the Ctrl and Esc keys at the same time (or press th e Windows logo key) to display the Start menu. 2. Use the arrow keys to select Shut Down and then press the[...]

Cursor moves too fast or too slow. Cause Solution Cursor speed needs adjustment. Adjust the cursor speed: 1. Click Start > Control Pa nel > Har dware an d Sound > Mouse . 2. Click the Pointe r Options tab. 3. Adjust the Motion slider toward Slow or Fast to decrease or increase the speed at which th e pointer (cursor) responds to mo use mov[...]

Solving Hardware Installation Problems You may need to reconfigure the co mputer when yo u add or remo ve hardware, such as an a dditional drive or expansion card. If you install a plug and play device, Windows a uto matically recognizes the device and config ures the computer. If you install a no n–plug and pla y device, you mu st reconfigure th[...]

New or existing device does not work after installing a new device. Cause Solution There is a conflict with an existing device. To resolve a device conflict, y ou may need to disable one of the devices or uninstall an old device driver: 1. Click Start , and click Control Pa nel . 2. Click Hardware and Sound . 3. Click Device Mana ger . 4. Click the[...]

Solving Network Problems Some common causes and solutions for net work prob lems are listed in the following table. These guidelines do not discuss the process of debugging the netwo rk cabling. Wake-on-LAN feature is not functionin g. Cause Solution S5 Maximum Power Saving feature (som e models) is enabled in Computer Setup. Disable the S5 Maximum[...]

Network driver does not detect network cont roller. Cause Solution Network controller is disabled. 1. Run Computer Setup and enable network controller. 2. Enable the network controller in the operating system via Device Manager. Incorrect network driver. Check the network contr oller documentation for the cor rect driver or obtain the latest driv e[...]

Diagnostics passes, but the computer does no t communicate with the network. Cause Solution Network drivers are not loaded, or driver parameters do not match current conf iguration. Make sure the network drivers are loaded and that the driver parameters match the configurat ion of t he network controller. Make sure the correct network cl ient and p[...]

Solving Memory Problems If you encounter memory problems, some common ca uses and solutions are listed in the following table. CAUTION: Power may s till be sup plied to the DI MMs wh en the compu ter is turned off. To avoid damage to the DIMMs or the syst em board, you must unplug th e computer power cord before attempting to reseat, insta ll, or r[...]

Solving CD-ROM and DVD Problems If you encounter CD-ROM or DV D problems, see the common causes and solutions listed in the following table or to the documentation that came with the optional device. System will not boot from CD-ROM or DVD drive. Cause Solution The device is attached to a SATA port that has been disabled in the Computer Setup utili[...]

Cannot eject compact disc (tray-load uni t). Cause Solution Disc not properly seated in the drive. Turn off the computer and insert a thin metal rod into the emergency eject hole and push firmly. Slowly pull the tray out from the drive until the tray is fu lly extended, then remove the disc. Eject button may not be functioning. Turn on your PC, an [...]

Recording or copying CDs is difficult or imposs ible. Cause Solution Disc space has been exceeded. The recording software may not let you add a track if it exceeds the available space on yo ur disc. You can make space available by removing one or more t racks from th e list before recording the files to disc. Other applications are causing a resour[...]

Solving USB Flash Drive Problems If you encounter USB flash drive problems, common ca uses and solutions are listed in the following table. USB flash drive is not se en as a drive letter in Windows. Cause Solution The drive letter after the last physical dr ive is not available. Change the default dr ive letter fo r the flash drive in Windows. USB [...]

Solving Front Panel Component Problems If you encounter problems with de vices connected to the fro nt panel, refer to the common causes and solutions listed in the following table. A USB device, headphone, or microphone is not recognized by the computer. Cause Solution Device is not properly c onnected. 1. Turn off the computer. 2. Reconnect the d[...]

Solving Internet Access Problems If you encounter Internet access problems, co nsul t your Internet Service Prov ider (ISP) or refer to the common causes and solutions listed in the following table. Unable to connect to the Internet. Cause Solution Internet Service Provider (ISP) account is no t set up properly . Verify Internet settings or contact[...]

Unable to connect to the Internet. Cause Solution IP address is not configured properly. Con tact your ISP for the correct IP address. Cookies are corrupted. (A “cookie” is a small piece of information that a Web server ca n store temporarily with the Web browser. This is useful for having the browser remember some specific information th at th[...]

Internet takes too long to downlo ad Web sites. Cause Solution Modem is not set up properly. Verify that the modem is connected and communicating properly. Windows Vista 1. Select Start > Control Panel . 2. Click on System and Maintenance . 3. Click on System . 4. In the Tasks list, select Device Manag er . 5. Double-click Modems . 6. Double-cli[...]

Solving Software Problems Most software problems occur as a result of the following: ● The application was not instal led or configured correctly. ● There is insufficient me mory av ailable to run the application. ● There is a conflict between app lications. ● Be sure that all the needed device d rivers have been installed. ● If you have [...]

Contacting Customer Support For help and service, c ontact an au thorized reseller or dealer. To loca te a reseller or dealer near you, visit http://www.hp.com . NOTE: If you take the computer to an authorized re seller, dealer, or service provider for service, remember to provide the supervisor and user passwor ds if they are se t. Refer to the nu[...]

10 POST Error Messages This appendix lists the error messages and the va rious aud ible sequences that you may encounter during Power -On Self-Test (POST) or computer restar t, the probable source of the problem, and steps you can take to resolve th e error condition. POST Text Messages The section includes some text messages that may be encountere[...]

Table 10-1 Numeric Codes and Text Messages (continued) Control panel message Description Recommended action The machine cover has been removed sinc e last system startup. Please ensure that any system access was authorized. Press <F2> to continue. Computer cover was removed since last system startup. On some models no action is required. On o[...]

Table 10-2 Diagnostic Audibl e Codes (continued ) Beep Definition Possible Cause Recommended Action 2 short beeps and 1 long beep followed by long pause Graphics card initialization failed. 1. Reseat the graphics card. 2. Replace the graphics card. 3. Replace the system board. 3 short beeps and 1 long beep followed by long pause CPU configuration e[...]

11 Password Security and Resetting CMOS Resetting the Password Jumper This computer supports two securi ty password features, which can be established through the Computer Setup Utilities menu: supervisor password and user password To disable the p assword featur es, or to clea r the passwords, complete the following steps: 1. Shut down the operati[...]

8. Plug in the computer and turn on power. Allo w the op erating system to start. This clears the current passwords and disables the password features. 9. To establish new passwords, repeat step s 1 thro ugh 4, replace the password jumper on pins 1 and 2, then repeat steps 6 through 8. Esta blish the new passwords in Computer Setup. Clearing and Re[...]

NOTE: You will receive POST error me ss ages after clea ring CMOS an d rebooting adv ising you that configuration changes have occu rred. Use Co mputer Setup to reset any special system setups along with the dat e and tim e. 186 Cha pter 11 Password Security and Res etting CMOS[...]

A Connector Pin Assignments This appendix contains the pin assignments for many computer and workstation connectors. Some of these connectors may not be used on t he product being servic ed. Ethernet BNC Connector and I con Pin Signal 1 2 Data Ground USB Connector and Icon Pin Signal 1 2 3 4 +5 VDC - Data + Data Ground Microphone Connector and Icon[...]

Headphone Connector and Icon (1/8” miniphone) Pin Signal 1 2 3 1 (Tip) 2 (Ring ) 3 (Shie ld) Audio_left Power_Right Ground Line-in Audio Connector and Icon (1/8” miniphone) Pin Signal 1 2 3 1 (Tip) 2 (Ring ) 3 (Shie ld) Audio_In_Left Audio_In_Right Ground Line-out Audio Connector and Icon (1/8” miniphone) Pin Signal 1 2 3 1 (Tip) 2 (Ring ) 3 [...]

Monitor Connector and Icon Pin Sig nal Pin Signal 1 2 3 4 Red Analog Green Analog Blue Analog Not used 9 10 11 12 +5V (fused) Ground Not used DDC Serial Data 5 6 7 8 Ground Ground Ground Ground 13 14 15 Horizontal Sync Vertical Sync DDC Serial Clock 24-Pin Power Connector 24 12 13 1 F ront Pin Sig nal Pin Signal Pin Signal Pin S ignal 1 2 3 4 5 6 +[...]

PCI Express x1, x4, x8, and x16 PCI Expr ess Connector Pin A Pin Sig nal Pin Sig nal Pin Signal Pin Sign al Pin Sig nal 1 2 3 4 5 PRSNT1 +12V +12V GND JTAG2 6 7 8 9 10 JTAG3 JTAG4 JTAG5 +3.3V +3.3V 11 12 13 14 15 PERST# GND REFCLK+ REFCLK- GND 16 17 18 19 20 PERp0 PERn0 GND RSVD GND 21 22 23 24 25 PERp1 PERn1 GND GND PERp2 26 27 28 29 30 PERn(2) GN[...]

PCI Express x1, x4, x8, and x16 PCI Expr ess Connector Pin B Pin Signal Pin Signal Pin Signal P in Signal Pin Signal 1 2 3 4 5 +12V +12V RSVD GND SMCLK 6 7 8 9 10 SMDAT GND +3.3 V JTAG1 3.3vAux 11 12 13 14 15 WAKE# RSVD GND PETp0 PETn0 16 17 18 19 20 GND GND PETp1 PETn1 21 22 23 24 25 GND GND PETp2 PETn2 GND 26 27 28 29 30 GND PETp3 PETn3 GND RSVD [...]

B P ower Cord Set Requirements The power supplies on some comput ers have external power switches. The voltage select switch feature on the computer permits it to operate from any line voltage between 100-120 or 220-240 volts AC. Power supplies on those computers that do not have external power s witches are equipped w ith internal switches that se[...]

Country-Specific Requirements Additional requirements specific to a countr y are shown in parentheses and explained b elow. Country Accrediting Agency Country Accrediting Agency Australia (1) Austria (1) Belgium (1) Canada (2) EANSW OVE CEBC CSA Italy (1) Japan (3) Norway (1) Sweden (1) IMQ METI NEMKO SEMKO Denmark (1) Finland (1) France (1) German[...]

C Specifications Minitower models Desktop Dimensions Height Width Depth 15.10 in 7.27 in 16.16 in 38.35 cm 18.46 cm 41.05 cm Appro ximate Weig ht HP Pro 3120 HP Pro 3125 HP Pro 3130 17.5 lb 17.7 lb 18.4 lb 7.94 kg 8.03 kg 8.35 kg Temperature Range Operating Nonoperating 50° to 95°F -22° to 140°F 10° to 35°C -30° to 60°C Relative Humidity (n[...]

Rated Input Current (maximum) 1 6A @ 100 VAC 3A @ 200 VAC 1 This system utilizes a pass ive power factor corrected power suppl y. The power factor correction is present in the 230V operating mode only. This allows the system to pass the CE mark requirements for use in the count ries of the European Union. This supply requires the u se of an input v[...]

Index Symbols/Numerics 24-pin p ower pin assignments 189 4-pin power pin assignments 188 A access panel removal and replacement, MT 43 removal and replacement, SFF 88 access panel, locked 149 audio problems 159 B battery disposal 41 removal and replacement 84 SFF removal and replaceme nt 130 beep codes 182 C cable connections HP Pro 2110 105 HP Pro[...]

front bezel removal and replacement, MT 44 removal and replacement, SFF 89 front I/O asse mbly removal and replacement, SFF 117 front I/O device removal and replacement, MT 72 front panel problems 175 G general prob lems 1 47 grounding methods 36 H hard drive proper handling 40 removing 69, 114 SATA characteristics 30 hard drive problems 153 hardwa[...]

memory 170 monitor 156 mouse 162 network 167 printer 161 software 179 processor removal and replaceme nt 76, 123 R recovering the syst em 133 recovery discs choosing 136 creating 137 removal and replacement battery 84 drives 63 heat sink, secured with clip 75, 122 heat sink, secured with screws 75, 122 processor 76, 123 SFF battery 130 removal and [...]