HP (Hewlett-Packard) E3S33UT#ABA manual

Maintenance and Service Guide HP Compaq Pro 6305 Microtower Business PC HP Compaq Pro 6305 Small Form Factor Business PC[...]

© Copyright 2012 Hew lett-Packard Development Company, L.P. The information contained herein is subject to change without notice. Microsoft, Windows, and Windows Vista are either trademarks or registered trademar ks of Microsoft Corporation in the U nited States and/or other countries. The only warrantie s for HP products and services are set fort[...]

About This Book WARNING! Text set off in this manner indi cates that failure to follow di rections could result in bodily harm or l oss of life . CAUTION: Text set off in this manner indicates that failure to follo w directions could result in damage to eq uipment or loss of informa tion. NOTE: Text set off in this manner provides important su pple[...]

Table of contents 1 Produc t Feature s ............ ............ .............. ........... ............... ............ ............... ........... ..... ............ ........... .......... 1 Standar d Configu ration Fe atures ........... ............. .............. ............. .............. ............. ............... .. .......... 1 Microt[...]

Sequent ial part numbe r listing .... .............. .................. .................. .................. .................. . 28 Small Form Factor (SFF) chassis spare parts ....... ........... ............... ............ ............ ............... ........... . 31 Computer major comp onents . ........................ ..................... .[...]

Front Bezel Security ....... ........... ........ ......... .......... ......... ....... ........... ........ ........ ........... ....... ........ ........ . 52 Bezel Blanks ................. ............ ............... .............. ........... ............ ............... .............. .... ................. .... 54 Memory ... ............. .[...]

Installing and Removing Drives ......... ................. ............. .................................. .............. 107 Removing a 5.25-i nch Drive from a Dr ive Bay .......... ................................... ... 108 Install ing a 5.25- inch Drive into a Dr ive Bay ................................... ................ 109 Removing a 3.5-i[...]

9 POST Error M essages .... .......... ............. ............. ........... ............ ........... ............. .......... ....... ........ ............ .... 173 POST Nume ric Codes and Text Messag es ...................... ...................... .......................... ............... 174 Interp reting POST Dia gnostic Front Panel LEDs a [...]

1 Product Features Standard Configuration Features Features may vary de pending on the mode l. For a complete listing of the hardware an d software installed in the computer , run the diagnostic utility (include d on some comput er models only). Figure 1 -1 Microtower Configuration Figure 1 -2 Small Form Factor C onfiguration Standard Conf iguratio[...]

NOTE: The Small Form Factor compute r can also be used in a tower orie ntation. For more information, see Using the Small Form Factor Compu ter in a Tower Orientation on page 136 in this guide. Microtower (MT) Front Panel Components Drive configuration ma y vary by model. Some models have a b ezel blank covering one or more drive bays. Table 1-1 Fr[...]

Small Form Factor (SFF) Front Panel Components Drive configuration ma y vary by model. Some models have a b ezel blank covering one or more drive bays. Figure 1 -3 Front Panel Componen ts Table 1-2 Fron t Panel Compon ents 1 5.25-inch Optical Drive 5 Microphone/Headphone Connector 2 Dual-State Power Button 6 3.5-inc h Media Card Reader (o ptional) [...]

Microtower (MT) Rear Panel Components Figure 1 -4 Rear Panel Components Table 1-3 Rear Panel Comp onents 1 Power Cord Connector 6 Line-Out Connector for power ed audio devices (green) 2 Line-In Audio Connector (blue) 7 PS/2 Keyboard Connector (purple) 3 PS/2 Mouse Connector (green) 8 VGA Monitor Connector 4 Serial Connector 9 DisplayPort Monitor Co[...]

Small Form Factor (SFF) Rear Panel Components Figure 1 -5 Rear Panel Components Table 1-4 Rear Panel Comp onents 1 RJ-45 Network Connector 7 DisplayPort Monitor Connector 2 Serial Connector 8 VGA Monitor Connector 3 PS/2 Mouse Connector (green) 9 PS/2 Keyboard Connector (purple) 4 Power Cord Connector 10 Line-Out Connector for po wered audio device[...]

Serial Number Location Each compu ter has a unique serial number and a p roduct ID number that are located o n the top cover of the computer. Keep these numbers av ailabl e for use when contacting customer service for assistance. Figure 1 -6 Microtower Serial Numb er a nd Product ID Locati on Figure 1 -7 Small Form Factor Serial Nu mber and Product[...]

2 Installing and Customizing the Software If your computer w as not shipped with a Wind ows® operating system, so me por tions of this documentation do not ap ply. Additional information is availa ble in online help a fter you install the operating system. NOTE: If the computer was shipped with Windows 7 lo aded, you will be prompted to registe r [...]

Downloading Windows 7 updates Microsoft may release updates to the operating system . To help keep the comp uter running optimally, HP recommends checking for the late st updates du ring the initial insta llation and periodical ly throughout the life of the comp uter. 1. To set up your Internet connection, click Start > Internet Explorer and fol[...]

3 Computer Setup (F10) Utility Computer Setup (F10) Utilities Use Computer Setup (F10) Utility to do the following: ● Change factory default settings. ● Set the system date and time. ● Set, view, change, or verify the system configurat ion, including settings for processor, graphics, memory, audio, stora ge, communications, and input devices.[...]

● Solve system configura tion errors detect ed but not automa tically fixed during th e Power-On Self- Test (POST). ● Replicate the system setup by saving system configuration information on a USB device and restoring it on one or more computers. ● Execute self-tests on a sp ecified ATA hard drive (when su pported by drive). ● Enable or dis[...]

Computer Setup—File NOTE: Support for specific Computer Setup op ti ons may vary depend ing on the hardware configuration. Table 3-2 Computer Setup— File Option Description System Information Lists: ● Product name ● SKU number (some models) ● Processor type/speed/stepping ● Cache size (L1/L2/L3) (dual core processors ha ve this listed t[...]

Computer Setup—Storage NOTE: Support for specific Computer Setup op ti ons may vary depend ing on the hardware configuration. Table 3-3 Computer Setup—Storage Option Description Device Configuration Lists all installed BIOS-controlled storage devices. When a device is selected, detailed informat ion and options are displayed. The following opti[...]

Table 3-3 Compu ter Setup—Storage (continued) Storage Options SATA Emulat ion Allows you to choose how the SATA controll er and device s are accessed by the oper ating system. There are three sup ported options: IDE, RAID, and AHCI (default). Legacy IDE - This is the most backwards-compa tible setting of the three options. Operating systems usual[...]

Table 3-3 Compu ter Setup—Storage (continued) DPS Self-Test Allows you to execute self-tests on ATA hard dr ives capable of performing the Drive Protection System (DPS) self-tests. NOTE: This selection will only appear when at leas t one drive capable of pe rforming the DPS self-tests is attached to the system. Boot Order Allows you to: ● EFI B[...]

Computer Setup—Security NOTE: Support for specific Computer Setup op ti ons may vary depend ing on the hardware configuration. Table 3-4 Com puter Setup—Securi ty Option Description Setup Password Allows you to set and enable a setup (a dministrator) password. NOTE: If the setup password is set, it is required to change Compu ter Setup options,[...]

Table 3-4 Com puter Setup—Securi ty (continued) Slot Security Allows you to disable any PCI or PCI Express slot. Default is enabled . Network Servic e Boot Enables/disables the computer’s ability to boo t from an operating system installed on a netwo rk server. (Feature available on NIC models only; the netw ork controller must be either a PCI [...]

Table 3-4 Com puter Setup—Securi ty (continued) System Security (some models: these options are hardwar e dependent) Data Execution Prevention (some models) (ena ble/disable) Helps prevent operating system security breaches. Default is enabled. SVM CPU Virtualization (some models) (enable/disable) Controls the virtualizatio n features of the proc[...]

Computer Setup—Power NOTE: Support for specific Computer Setup op ti ons may vary depend ing on the hardware configuration. Table 3-5 Computer Setup—Power Option Description OS Power Management ● Runtime Power Management— Enable/Disable. Allows certain operating systems to reduce processor voltage and frequency whe n the current software lo[...]

Computer Setup—Advanced NOTE: Support for specific Computer Setup op ti ons may vary depend ing on the hardware configuration. Table 3-6 Com puter Setup—Adva nced (for advanced use rs) Option Heading Power-On Options Allows you to set: ● POST mode (QuickBoot, Clear Memory, FullBoot, or FullBoot Ev ery x Days). ◦ QuickBoot (default) = Do not[...]

Table 3-6 Com puter Setup—Adva nced (for advanced users) (co ntinued) Bus Opti ons On some models, allows you to enable or disable: ● PCI SERR# Generation. Default is enabled. ● PCI VGA Palette Snooping, which sets the VG A palette snooping bit in PCI configuration space; only needed when more than one graphics cont roller is installe d. Defa[...]

Table 3-6 Com puter Setup—Adva nced (for advanced users) (co ntinued) PCI VGA Configuration Displayed only if there is an add-in video card in the system. Allows you to specify which VGA controller will be the “boot” or prima ry VGA controller. NOTE: In order to see this entry, you must enable Integrated Video ( Advanced > Device Options )[...]

4 Illustrated parts catalog Microtower (MT) chassis spare parts Computer major components 22 Chapter 4 Illustrated parts catalo g[...]

Item Description Spare part number (1) Front bezel For use in all countries and regions except C hina 689377-001 5.25-inch bezel blank (optical drive; not illustrated) 570838-001 3.5-inch bezel blank (not illustrated) 583653-001 (2) Access panel 646825-001 (3) Power supply 320W, 90% efficient 613764-001 320W, standard 613765-001 (4) System board (i[...]

Cables Item Description Spare part number (1) Front I/O assembly 646827-001 (2) SATA optical drive powe r cable 646834-001 (3) SATA hard drive power cable 646833-001 (4) Power switch/LED assembly 646828-001 (5) SATA cable , 18 inch, 1 straight end, 1 angled end (labeled; no t illustrated) 646830-001 (6) SATA cable , 17.7 inch, 2 straight ends 63995[...]

Item Description Spare part number * Adapter, DVI-D to VGA 657401-001 * DMS-59 to dual DVI cable 463024-001 * Adapter, DisplayPort to HDMI 617450-001 * DisplayPort cable 487562-001 * SATA power extension cable 633756-001 * not illustrated Misc parts Item Description Spare part number (1) Heat sink (includes replacement t hermal material) 645326-001[...]

Item Description Spare part number (7) Clamp lock , includes universal cable (plate not included) 508987-001 * Rear chassis fan 643908-001 * Fan duct assembly 646 824-001 * Serial port, PCI card 638815-001 * 2.5-in drive adapter 586721-001 * Hard drive conversion bracket 397117-001 * Grommet, hard drive isolation , blue 450712-001 * Card reader, 22[...]

Drives Description Spare part number Hard drives 1-TB, 7200-rpm 636930-001 500-GB, 7200-rpm 636929-001 500 GB, 7200 rpm, 2.5-inch, self-encrypting (SED) 696442-001 320-GB, 7200-rpm, 2.5-inch 634824-001 250-GB, 7200-rpm 636927-001 256-GB Solid-state Drive (SSD), self-encrypting (SED), SATA 6.0 680020-001 180 GB Solid State Drive (SSD), SATA 6.0 6966[...]

Sequential part number listi ng Spare part number Description 202997-001 Adapter, D VI-I to VGA 336445-001 Feet 397117-001 Hard dr ive conversion bracket 450712-001 Grommet, hard drive isolatio n, blue 463023-001 DMS-59 to dual VGA cable 463024-001 DMS-59 to dual VGA DVI 487562-001 DisplayPort cable 508987-001 Clam p lock, includes univers al cable[...]

Spare part number Description 636166-001 Card r eader, 22-in-1 636917-001 USB powere d speakers 643908-001 Chassis fan 636927-001 250-GB, 7200- rpm hard drive 636929-001 500-GB, 7200- rpm hard drive 636930-001 1-TB, 7200-rpm hard drive 637591-001 HP FireWire / IEEE 1394a PCIe x1 card 637995-001 AMD Radeon HD6350 PCIe x16 graphics card, 512 MB 63881[...]

Spare part number Description 674314-xx1 Keyboard, wireless 674317-001 Mouse, wireless 680020-001 256-GB Solid-sta te drive, self-encrypting (SED), SATA 6.0 680653-001 nVidia Quadro NVS310 PCIe x16 graphics card, 512 MB 682219-001 Blu-ray BD-Writer XL Drive 682411-001 AMD Radeon HD7450 PCIe x16 graphics card, 1 GB 684591-001 GeForce GT630 PCIe x16 [...]

Small Form Factor (SFF) chassis spare parts Computer major components Item Description Spare part number (1) Front bezel 687950-001 Bezel blank (optical drive; not illustrated) 570838-001 Bezel blank (card reader; not illustra ted) 583653-001 (2) Power supply 240W, 90% efficient 613762-001 240W, standard 613763-001 (3) System board (includes replac[...]

Item Description Spare part number 4-GB 671613-001 2-GB 671612-001 * Processors (include replacement thermal material) AMD A10-5800B, 3.8 GHz, 4-MB L2 cache (10 0-W), HD 7660D 703598-001 AMD A8-5500B, 3.2 GHz, 4-MB L2 cache (65- W), HD 7560D 703601-001 AMD A6-5400B, 3.6 GHz, 4-MB L2 cache (65- W), HD 7540D 703600-001 AMD A4-5300B, 3.4 GHz, 4-MB L2 [...]

Cables Item Description Spare part number (1) Front I/O and power switch assembly 636926-001 (2) SATA cable , 19.5 inch, 2 straight ends 638813-001 (3) SATA drive power cable 636923-001 * SATA cable , 25.2 inch, 1 straight end, 1 angled end (not illustrated) 638814-001 * DMS-59 to dual VGA cable 463023-001 * DMS-59 to dual DVI cable 463024-001 * Ad[...]

Misc parts Item Description Spare part number (1) Chassis fan 645327-001 (2) Fan duct (not illustrated) 636921-001 (3) Heat sink (includes replacement t hermal material) 645326-001 (4) Speaker 636925-001 (5) Solenoid lock 641471-001 (6) Printer port, PCI card 638817-001 (7) Hood sensor 638816-001 34 Chapter 4 Illustrated parts catalo g[...]

Item Description Spare part number (8) Clamp lock , includes universal cable (plate not included) 508987-001 * Rubber feet 583654-001 * Chassis stand 688952-001 * Serial port, PCI card (not illustrated) 638815-001 * 2.5-in drive adapter (not illustrated) 586721-001 * Hard drive conversion bracket 397117-001 * Grommet, hard drive isolation , blue (n[...]

Drives Description Spare part number Hard drive 1-TB, 7200-rpm 636930-001 500-GB, 7200-rpm, 2.5-inch, SED 696442-001 500-GB, 7200-rpm 636929-001 320-GB, 7200-rpm, 2.5-inch 634824-001 250-GB, 7200-rpm 636927-001 256-GB Solid-state Drive (SSD), self-encrypting (SED), SATA 6.0 680020-001 180-GB Solid-state Drive (SSD), SATA 6.0 696622-001 160-GB Solid[...]

Sequential part number listi ng Spare part number Description 202997-001 Adapter, D VI-I to VGA 397117-001 Hard dr ive conversion bracket 450712-001 Grommet, hard drive isolatio n, blue 463023-001 DMS-59 to dual VGA cable 463024-001 DMS-59 to dual DVI cable 487562-001 DisplayPort cable 508987-001 Clam p lock, includes univers al cable (plate not in[...]

Spare part number Description 636166-001 Card r eader, 22-in-1 636917-001 USB powere d speakers 636921-001 Fan du ct 636923-001 SATA power cable 636925-001 Speaker 636926-001 Front I/O cable and pow er switch assembly 636927-001 250-GB, 7200- rpm hard drive 636929-001 500-GB, 7200- rpm hard drive 636930-001 1-TB, 7200-rpm hard drive 637591-001 HP F[...]

Spare part number Description 682219-001 Blu-ray BD-Writer XL Drive 682411-001 AMD Radeon HD7450 PCIe x16 graphics card, 1 GB 687950-001 Front b ezel 689375-001 Memory module, 8-GB, PC3 1 2800, CL11 690418-001 16X SATA DVD±RW d rive 696422-001 500-GB har d drive, 7200-rpm, 2.5-inch, SED 696622-001 180-GB Solid- state drive, SATA 2.0 698877-001 USB[...]

5 Routine Care, SATA Drive Guidelines, and Disassembly Preparation This chapter provides general service information for the computer. Ad herence to th e procedures and precautions described in this chapter is esse ntial for proper service. CAUTION: When the computer is plugged in to an AC power source, voltage is always applied to the system board[...]

Removing DIPs from vinyl tray Removing DIPs from Styrofoam Removing bubble pack from PCB Packing PCBs in foam-lined box 2,000 V 3,500 V 7,000 V 5,000 V 4,000 V 5,000 V 20,000 V 11,000 V 11,500 V 14,500 V 26,500 V 21,000 V These are then multi-packaged inside p lastic tubes, trays, or Styrofoam. NOTE: 700 volts can degrade a product. Preventing Elec[...]

Grounding the Work Area To prevent sta tic damage at the work area, us e the following precautions : ● Cover the work surface with appr oved static-dissipa tive material. Provide a wrist strap connected to the work surface and properly grou nded tools and equ ipment. ● Use static-dissipative mats, foot st raps, or air ionizers to gi ve added pr[...]

Operating Guidelines To prevent ov erheating and to help p rolong the life of the computer: ● Keep the computer away from excessive mo isture , dire ct sunlight, and extremes of heat a nd cold. ● Operate the computer on a sturdy, level surfac e. Leave a 10.2-cm (4-i nch) clearance on all vented sides of the comp uter and above th e monitor to p[...]

To clean the co mputer case, follow th e procedures described below: ● To remove light sta ins or dirt, use plain water with a clean, lint-free cloth or swab. ● For stronger stains, use a mild dishwashing liq uid diluted with water. Rinse we ll by wiping it with a cloth or swab dampen ed with clear water. ● For stubborn stains, use isop ropyl[...]

Cleaning the Mouse Before cleanin g the mouse, ensure that the power to the compu ter is turned off. ● Clean the mouse ball by first removing the retaining plate and the ball from the ho using. Pull out any debris from th e ball socket and wipe the ball with a clean, dry cloth befo re reassembly. ● To clean the mou se body, follow the p rocedur[...]

Cables and Connectors Most cables used throu ghout the unit are flat, fl exible cables. Th ese cables must be handled with care to avoid damage. Apply onl y the tension required to sea t or unseat the cables during insertion or removal from the conne ctor. Handle cables by the co nnector whenever possible . In all cases, avoid bending or twisting t[...]

SATA Hard Drives Serial ATA Hard Drive Characteristics Number of pins/conductors in data cable 7/7 Number of pins in power cable 15 Maximum data cable length 39.37 in (100 cm) Data interface voltage differential 400-700 mV Drive voltages 3.3 V, 5 V, 12 V Jumpers for configuring drive N/A Data transfer rate 3.0 Gb/s SATA Hard Drive Cables SATA Data [...]

● Some flat ribbon cables come prefolded . Neve r change the folds on the se cables. ● Do not bend an y cable sharply. A sharp bend can br eak the interna l wires. ● Never bend a SATA data cable ti ghter than a 30 mm (1 .18 in) radius. ● Never crease a SATA data cable. ● Do not rely on comp onents like the drive cage, p o wer supply, or c[...]

6 Removal and Replacement Procedures Microtower (MT) Chassis Adherence to the p rocedures and pr ecautions de scribed in this chapt er is essential fo r proper servic e. After completing all necessary removal and replacemen t procedures, run the Diagnostics utility to verify that all compo nents operate properly. NOTE: Not all features listed in th[...]

Computer Access Panel Description Spare part num ber Access panel 646825-001 To access internal components, yo u must remove the access panel: 1. Prepare the compu ter for disassembly ( Preparation for Disassembly on page 49 ) 2. Loosen the two captive thu mbscrews (1) that secure the access panel to the computer chassis. 3. Use the handle located [...]

Front Bezel Description Spare part num ber Front bezel 689377-001 1. Prepare the compu ter for disassembly ( Preparation for Disassembly on page 49 ) 2. Remove the access pan el ( Computer Access Pane l on page 50 ) 3. Lift up the three tabs on the side of the bezel (1) , then rotate the bezel off the chassis (2) . Figure 6-2 Removing the Front Bez[...]

Front Bezel Security The front bezel can be lock ed in place by installing a security screw provided by HP. To install the security screw: 1. Remove/disengage an y security devices that prohibit opening the computer. 2. Remove all removable m edia, such as compact discs o r USB flash drives, from the computer. 3. Turn off the compu ter properly thr[...]

8. Install the screw through the inte rior of the front of the chassis into the fro nt bezel. The screw hole is located toward the middle of th e right ed ge of the chassis between the hard drive bay a nd speaker. Figure 6-4 Installing the Front Bezel Security Screw 9. Replace the access pane l. 10. Reconnect the power cord an d turn on the compute[...]

Bezel Blanks Description Spare part num ber 3.5-inch beze l blank 583653-001 5.25-inch bezel blank, optical drive 570838-001 On some models, th ere are bezel blanks coverin g the 3.5-inch and 5.25-in ch drive bays that need to be removed befo re installing a drive. To remove a bezel b lank: 1. Remove the access pan el ( Computer Access Pane l on pa[...]

Memory Description Spare part num ber 8-GB, PC3-12800 689375-001 4-GB, PC3-12800 671613-001 2-GB, PC3-12800 671612-001 The computer comes with double data rate 3 syn chrono us dynamic random access memory (DDR3- SDRAM) dual inline memo ry modules (DIMMs). DIMMs The memory sockets on the system board can be po pulated with up to four indust ry-stand[...]

Populating DIMM Sockets There are four DIMM sockets on the system b oard, with two sockets per ch annel. The sockets are labeled DIMM1, DIMM2, DIMM3, and DIMM4. Sockets DIMM1 and DIMM2 operate in memory channel B. Sockets DIMM3 and DIMM4 operate in memory channe l A. The system will au tomatically operate i n single channel mode, d ual channel mode[...]

3. Open both latches of the memory module socket (1) , and insert the memory modul e into the socket (2) . Figure 6-6 Installing a DIMM NOTE: A memory module can be installed in on ly one way. Match the notch on the module with the tab on the memory socket. Populate the black DIMM sockets before the white DIMM sockets. For maximum performance, popu[...]

Expansion Cards Description Spare part num ber GeForce GT630 PCIe x16 graphics card, 2 GB 684591-001 nVidia Quadro NVS310 PCIe x16 graphics card, 512 MB 680653-001 nVidia Quadro NVS300 PCIe x16 graphics card, 512 MB 632486-001 nVidia GF505 PCIe x16 graphics card, 512 MB (for use only in China) 702648-001 AMD Radeon HD7450 PCIe x16 grap hics card, 1[...]

4. Release the slot cover rete ntion latch that secure s the PCI slot covers by lifting the green tab on the latch and ro tating the la tch to the open po sition. Figure 6-7 Opening th e Expansion Slot Reta iner 5. Before installing an expansion ca rd, remove the expansion slot co ver or the existing expansion card. NOTE: Before removing an insta l[...]

b. If you are removing a standard PCI card or PC I Express x1 card, hold the card at each end, and carefully rock it back a nd forth until th e connectors pull fre e from the socket. Pull the expansion card straigh t up from the socket t hen away from the inside of the chassis to release it from the chassis frame. Be sure not to scrape the card aga[...]

7. If you are not installi ng a new expansion card , in stall an expa nsion slot cover to close the open slot. CAUTION: After remo ving an expansio n card, you must repla ce it with a new card or expansion slot cover for proper coo ling of internal compon ents during operation. 8. To install a new expansio n card, hold the card just above the expan[...]

System Board Connections Refer to the following illustrations and tables to identify the system board conn ectors for your model. Figure 6 -12 System Board Connections Table 6-1 System Board Conne ctions No. S ystem Board Connec tor System B oard Label Color Component 1 DIMM4 (Channel A) DIMM4 white Memory Module 2 DIMM3 (Channel A) DIMM3 black Mem[...]

Table 6-1 System Board Connections (continue d) No. S ystem Board Connec tor System B oard Label Color Component 18 PCI Express x16 downsh ifted to a x4 X4PCIE XP white E xpansio n Card 19 PCI Express x16 X16PCIEXP black Expansion Card 20 PCI P CI1 white Expansion Card Drives Description Spare part num ber DVD±RW d rive 660408-001 690418-001 DVD-R[...]

● The power cabl e for the SATA optical drives is a two -headed cable th is is plugged into the system board with the first connector routed to the top 5.25-inch bay and the second connector routed to the bottom 5.25-inch bay. ● The power cable for the SATA hard drives is a two-headed cable this is plugged into the system board with the first c[...]

CAUTION: To prevent loss of work and damage to the compu ter or drive: If you are inserting or removing a drive, shut down the operating system properly, turn off the computer, and unplu g the power cord. Do not remove a drive whi le the computer is on or in sta ndby mode. Before hand ling a drive, ensure that you are dischar g ed of static electri[...]

Removing a 5.25-inch or 3.5-in ch Drive from a Drive Bay CAUTION: All removable media should be taken out of a drive before removin g the drive from the computer. 1. Prepare the compu ter for disassembly ( Preparation for Disassembly on page 49 ) 2. Remove the access pan el ( Computer Access Pane l on page 50 ) 3. Remove the front bezel ( Front Bez[...]

5. A latch drive bracket with release tabs secures th e drives in the d rive bay. Lift the release tab on the latch drive bracket (1) for the drive you want to remove , then slide the drive from its drive b ay (2) . Figure 6-17 Removing the Drives Installing a 5.25-inch or 3.5- inch Drive into a Drive Bay 1. Prepare the compu ter for disassembly ( [...]

5. Install four M3 metric guide screws in the lower holes on each side of the drive. HP has provided eight extra M3 metric guide screws on the fron t of the chassis, under the fron t bezel. The M3 metric guide screws are bla ck. Refer to Drives on page 63 for an illustration of the extra M3 metric guide screws location. NOTE: When replac ing the dr[...]

7. Connect the power and d ata cables to the driv e as indicated in the following illustrations. a. If you are installing an optica l drive, connect the power cable (1) and dat a cable (2) to the back of the drive. NOTE: The power cable for the optical drives is a two- headed cable th at is routed from the system board to th e rear of the optical d[...]

8. If installing a new drive, conn ect the opposite end of the data cable to the appropriate system board connector. NOTE: If you are installing a new SATA optical drive, co nnect the data cable for the first optica l drive to the white SATA conne ctor on the system boa rd labeled SATA2. Connect the data cable for a second optical drive to the blac[...]

Installing a Hard Drive into an Internal Drive Bay NOTE: The system does not support Parallel ATA (PATA) hard drives. 1. Prepare the compu ter for disassembly ( Preparation for Disassembly on page 49 ) 2. Remove the access pan el ( Computer Access Pane l on page 50 ) 3. Install guide screws on the sides of the drive. If you are installing a 2.5-inc[...]

◦ Secure the drive to the bay ad apter bracket by installing fo ur black M3 adapter bracket screws through the sides of the brac ket into the dri ve. Figure 6-25 Securing the D rive in the Adapter Brac ket ◦ Install four 6-32 silver and bl ue isolation mounting guide screws in the a dapter bracket (two on each side of the bracket). Figure 6-26 [...]

4. Slide the drive into the drive bay, making sure to align the guide screws with the guide slots, until the drive sna ps into place. The bottom bay is for the primary hard d rive. The upper bay is for an optional secondary h ard drive. Figure 6-27 Sliding a Hard Drive into the Drive Bay 5. Connect the p ower cable and data cabl e to the back of th[...]

2. Remove the screw from th e rear of the carrier (1) an d slide the top cover o ff the carrier (2) . Figure 6-28 Removing the Carrier Cove r 3. Remove the adhesive strip that secures the th ermal sensor to the to p of the hard drive (1) and move the thermal se nsor away from the ca rrier (2) . Figure 6-29 Removing the Thermal Sensor 74 Chapter 6 R[...]

4. Remove the four screws from the bot tom of the hard drive ca rrier. Figure 6-30 Remov ing the S ecurity Screws 5. Slide the hard drive back to disconnect it from the carr ier then l ift it up a nd out of the carri er. Figure 6-31 Removing the Hard Drive Drives 75[...]

6. Place the new hard drive in the carrier th en slide th e hard drive back so th at it seats in the SATA connector on the carri er's circuit board. Be sure the connector on the hard drive is pressed all the way into the co nnector on th e carrier's circuit bo ard. Figure 6-32 Replacing the Hard Drive 7. Replace the four screws in the bot[...]

8. Place the thermal sensor o n top of the hard driv e in a position that does not co ver the label (1) and attach th e thermal sensor to the top of the hard drive with the adhesive strip (2) . Figure 6-34 Repla cing the Thermal Sensor 9. Slide the cover on the carrier (1) and replace the screw on the rear of the carrier to secure the cover in plac[...]

Front Fan Assembly Description Spare part num ber Front fan assembly 585884-001 1. Prepare the compu ter for disassembly ( Preparation for Disassembly on page 49 ). 2. Remove the access pan el ( Computer Access Pane l on page 50 ). 3. Remove the cables from the clip on the top of the fan assembly. Figure 6-36 Re moving the cables from atop th e fro[...]

5. Press the lever that secures the assembly to the chassis (1 ) , pivot the assemb ly forward toward the front of the computer (2) , and then lift the assembly stra ight up and out of the comp uter (3) . Figure 6-37 Removing the front fan assembl y To reinstall the front fan, reverse the removal procedu re. Front Fan Assembly 79[...]

Front I/O Assembly Description Spare part num ber Front I/O assembly 646827-001 1. Prepare the compu ter for disassembly ( Preparation for Disassembly on page 49 ). 2. Remove the computer access pa nel ( Computer Access Panel on page 50 ). 3. Remove the front bezel ( Front Bezel on page 51 ). 4. Remove the front fan ( Front Fan Assemb ly on page 78[...]

Power Switch/LED Assembly Description Spare part num ber Power switch/LED assembly 646828-001 1. Prepare the compu ter for disassembly ( Preparation for Disassembly on page 49 ). 2. Remove the access pan el ( Computer Access Pane l on page 50 ). 3. Remove the front bezel ( Front Bezel on page 51 ). 4. Remove the front fan ( Front Fan Assemb ly on p[...]

Heat sink Description Spare part num ber Heat sink 645326-001 CAUTION: The bond between the h eat sink and the p rocessor may be very tight. If the computer will p ower on, before removing the heat sink , turn on the comput er until it warms the heat sink. Wa rming the hea t sink lessens the bo nd between the he at sink an d the processor, the reby[...]

5. Lift the heat sink from at op the proc essor. When reinstalling the heat sink, ma ke sure that i ts bottom has been cleaned with an alcohol wipe and fresh thermal grease has been app lied to the top of the proce ssor. CAUTION: Heat sink retaining screws sho uld be tighte ned in diagonal ly opposite pairs (as in an X) to evenly seat the heat sin [...]

Processor Description Spare part num ber AMD A10-5800B, 3.8 GHz, 4-MB L2 cache (100-W) , HD 7660D 703598-001 AMD A8-5500B, 3.2 GHz, 4-MB L2 cache (65-W), HD 7560D 703601-001 AMD A6-5400B, 3.6 GHz, 4-MB L2 cache (65-W), HD 7540D 703600-001 AMD A4-5300B, 3.4 GHz, 4-MB L2 cache (65-W), HD 7480D 703599-001 1. Prepare the compu ter for disassembly ( Pre[...]

Speaker Description Spare part num ber Speaker 645330-001 1. Prepare the compu ter for disassembly ( Preparation for Disassembly on page 49 ). 2. Remove the access pan el ( Computer Access Pane l on page 50 ). 3. Remove the front fan assembly ( Front Fan Assembly on page 78 ). 4. Disconnect the spea ker wire from the system board connector labeled [...]

Rear Chassis Fan Description Spare part num ber Rear chassis fan 643908-001 1. Prepare the compu ter for disassembly ( Preparation for Disassembly on page 49 ). 2. Remove the access pan el ( Computer Access Pane l on page 50 ). 3. Remove the four silver Phillips screws that secure the f an to the chassis. Figure 6-42 Rear fan screws 4. Disconnec t [...]

5. Lift the fan out of the chassis (2) . Figure 6-43 Removing the rear fan To install the fan asse mbly, reverse the re moval procedure. Be sure to orient the air flow out of the unit. Rear Chassis Fan 87[...]

Power Supply Description Spare part num ber Power supply, 320W, 90% efficient 613764-001 Power supply, 320W 613765-001 1. Prepare the compu ter for disassembly ( Preparation for Disassembly on page 49 ). 2. Remove the access pan el ( Computer Access Pane l on page 50 ). 3. Disconnect the power cables from the white syst em board connector labe led [...]

7. Slide the power supply toward th e front of the computer (2) , rotate toward the fan so the power supply clears the lip on the top of the chas sis, a nd then lift the power supply out o f the chassis (3) . Figure 6-45 Removing the power supply To install the po wer supply, reverse the removal procedure. Power Supply 89[...]

System Board Description Spare part num ber System board for use in Windows 7 model s (includes thermal material) 703596-001 System board for use in NetClone models (inc lude s replacement thermal material) 710096-001 1. Prepare the compu ter for disassembly ( Preparation for Disassembly on page 49 ). 2. Remove the access pan el ( Computer Access P[...]

7. Slide the system board toward the front of the co mputer to disengage the I/O panel, lift the rear of the system board up at an angle, and then lift the system board out of the computer. Figure 6-47 System board screws When reinstalling the system board, first insert the I/O panel back into the slots in the rear of the chassis, and the n align t[...]

7 Removal and Replacement Procedures Small Form Factor (SFF) Chassis Adherence to the p rocedures and pr ecautions de scribed in this chapt er is essential fo r proper servic e. After completing all necessary removal and replacemen t procedures, run the Diagnostics utility to verify that all compo nents operate properly. NOTE: Not all features list[...]

Access Panel Description Spare part num ber Access panel 646815-001 1. Prepare the compu ter for disassembly ( Preparation for Disassembly on page 92 ). 2. If the computer is o n a stand, re move the compute r from the stand. 3. Lift up on the a ccess panel hand le (1) then lift the access panel off the computer (2) . Figure 7-1 Removing the access[...]

Front Bezel Description Spare part num ber Front bezel 687950-001 1. Prepare the compu ter for disassembly ( Preparation for Disassembly on page 92 ). 2. Remove the access pan el ( Access Panel on page 93 ). 3. Lift up the three tabs on the side of the bezel (1) , then rotate the bezel off the chassis (2) . Figure 7-2 Removing the front bezel To in[...]

Front Bezel Security The front bezel can be lock ed in place by installing a security screw provided by HP. To install the security screw: 1. Remove/disengage an y security devices that prohibit opening the computer. 2. Remove all removable m edia, such as compact discs o r USB flash drives, from the computer. 3. Turn off the compu ter properly thr[...]

9. Install the security screw next to the midd le front bezel release tab to secure th e front bezel in place. Figure 7-4 Installing the Front Bezel Security Screw 10. Replace the access panel. 11. If the computer wa s on a stand, replace th e stand. 12. Reconnect the power cord an d turn on the compute r. 13. Lock any security devices that we re d[...]

Bezel Blanks Description Spare part num ber 3.5-inch beze l blank 583653-001 5.25-inch bezel blank, optical drive 570838-001 On some models, there are bezel blanks covering the 3.5-inch and 5.25-inch extern al drive bays that need to be removed befo re installing a drive. To remove a bezel blank: 1. Remove the access pan el ( Access Panel on page 9[...]

Memory Description Spare part num ber 8-GB, PC3-12800 689375-001 4-GB, PC3-12800 671613-001 2-GB, PC3-12800 671612-001 The computer comes with double data rate 3 syn chrono us dynamic random access memory (DDR3- SDRAM) dual inline memo ry modules (DIMMs). DIMMs The memory sockets on the system board can be po pulated with up to four indust ry-stand[...]

The system will au tomatically operate i n single channel mode, d ual channel mode, or flex mode, depending on how the DIMMs are i nstalled. NOTE: Single channel and unbalanced dual ch annel memory configu rations will result i n inferior graphics performance. ● The system will operate in singl e channel mode if the DIMM so ckets are populated in[...]

4. Open both latches of the memory module socket (1) , and insert the memory modul e into the socket (2) . Figure 7-6 Installing a DIMM NOTE: A memory module can be installed in o nly one way. Match the notch on the module with the tab on the memory socket. Populate the black DIMM sockets before the white DIMM sockets. For maximum performance, popu[...]

Expansion Card Description Spare part num ber GeForce GT630 PCIe x16 graphics card, 2 GB 684591-001 nVidia Quadro NVS310 PCIe x16 graphics card, 512 MB 680653-001 nVidia Quadro NVS300 PCIe x16 graphics card, 512 MB 632486-001 nVidia GF505 PCIe x16 graphics card, 512 MB (for use only in China) 702648-001 AMD Radeon HD7450 PCIe x16 grap hics card, 1 [...]

4. Release the slot cover rete ntion latch that secure s the PCI slot covers by lifting the green tab on the latch and ro tating the la tch to the open po sition. Figure 7-7 Opening th e Expansion Slot Reta iner 5. Before installing an expansion ca rd, remove the expansion slot co ver or the existing expansion card. NOTE: Before removing an insta l[...]

b. If you are removing a standard PCI card or PC I Express x1 card, hold the card at each end, and carefully rock it back a nd forth until th e connectors pull fre e from the socket. Pull the expansion card straigh t up from the socket (1) then away from the in side of the chassis to release it from the chassis frame (2) . Be sure n ot to scrape th[...]

7. If you are not installi ng a new expansion card , in stall an expa nsion slot cover to close the open slot. CAUTION: After remo ving an expansion card, you must replac e it with a new card or expansion slot cover for proper coolin g of internal components during op eration. 8. To install a new expansio n card, hold the card just above the expans[...]

11. Replace the computer access pane l. 12. If the computer wa s on a stand, replace th e stand. 13. Reconnect the power cord an d turn on the compute r. 14. Lock any security devices that we re disengaged when the access pan el was remove d. 15. Reconfigure the computer, if ne cessary. System Board Connections Refer to the following illustration a[...]

Table 7-1 System Board Connections (continue d) No. S ystem Board Connec tor System B oard Label Color Component 14 Hood Lock HLCK black USB Device, such as a Media Card Reader 15 Hood Sensor HSENSE white Hood Sensor 16 USB MEDIA black USB Device, such as a Media Card Reader 17 PCI Express x1 X1PCIEXP1 black Expansion Card 18 PCI Express x16 downsh[...]

Drive Positions Figure 7 -14 Drive Positions Table 7-2 Drive Positions 1 3.5-inch internal hard drive bay 2 3.5-inch drive bay for optional drives (media card reade r shown) 3 5.25-inch drive bay for optional drives (optical drive shown) NOTE: The drive configuration on your computer m ay be different than the drive configuration shown above. To ve[...]

remove the four silver a nd blue 6-32 isolatio n mounting guide screws fro m the old hard drive and install them in the ne w hard drive. Figure 7 -15 Extra Guide Screw Locations No. Guide Screw Device 1 Black M3 Metric Screws All Drives (except primary and secondary hard drives) 2 Silver 6-32 Standard Screws Secondary Hard Drive There are at total [...]

4. If removing an opti cal drive, disconnect the po wer cable and data cable from the rea r of the optical drive. CAUTION: Whe n removing the cables, pull the tab or connector in stead of the cable itself to avoid damaging the cable. 5. Rotate the drive ca ge back down to its normal po sition. CAUTION: Be careful not to pinch a ny cables or wires w[...]

4. Install four M3 metric guide screws in the lower holes on each side of the drive. HP has provided four extra M3 metric guide screws on the front of the chassi s, under the front beze l. The M3 metric guide screws are bla ck. Refer to Installing and Removing Drives on page 107 for an illustration of the extra M3 metric guide screws location. NOTE[...]

9. Connect the power ca ble and data cable to the rear of the optical drive. NOTE: The power cable fo r the optical drive is a t h ree-headed cable that is routed from the system board to the h ard drive, then to the rear of the optical drive. 10. Rotate the drive cage back down to its normal position. CAUTION: Be careful not to pinch a ny cables o[...]

3. Press down on the green drive retainer button loca te d on th e left side of the drive to disengage the drive from the drive cage (1). While pressing the drive re tainer butt on, slide the drive back until it stops, then lift it up and out of the drive cage (2). Figure 7-20 Removin g a 3.5-inch Drive (Media Card Reader Shown) 112 Chapter 7 Remov[...]

Installing a 3.5-inch Drive into a Drive Bay The 3.5-inch bay is lo cated underne ath the 5.25-inch drive. To insta ll a drive into the 3.5-i nch bay: NOTE: Install guide screws to ensure the drive will line up correctly in the dri ve cage and lock in place. HP has provided extra gu ide screws for the drive bays (four 6-3 2 standard screws and fo u[...]

5. Connect the appropria te drive cables: a. If installing a seco nd hard drive, conne ct the power cable (1) and data cable (2 ) to the rear of the drive and connect the ot her end of the dat a cable to the light blue connector on the system board labeled SATA1. Figure 7-23 Connecting the Se condary Hard Drive Power Cable a nd Data Cable b. If ins[...]

9. Reconnect the p ower cord and turn on the co mputer. 10. Lock any security devices that we re disengaged when the access pan el was remove d. Removing and Replacing th e Primary 3.5-inch Internal Hard Drive NOTE: Before you remove th e old hard drive, be sure to back up the data from the o ld hard drive so that you can transfer the data to the n[...]

6. Press down on the green release l atch next to the hard drive (1) . While holding the la tch down, slide the drive forwa rd until it stop s, then lift the drive up and ou t of the bay (2) . Figure 7-26 Removing the Hard Drive 7. To install a hard drive, you must tr ansfer th e silver and blue isolat ion mounting guide screws from the ol d hard d[...]

8. Align the guide screws with the slots on the cha ssis drive cage , press the hard drive dow n into the bay, then slide it back until it stops and locks in place. Figure 7-28 Installing the Hard Drive 9. Connect the p ower cable and data cabl e to the back of the ha rd drive. NOTE: If the system has only on e SATA hard drive, the data cable must [...]

2. Remove the screw from th e rear of the carrier (1) an d slide the top cover o ff the carrier (2) . Figure 7-29 Removing the Carrier Cove r 3. Remove the adhesive strip that secures the th ermal sensor to the to p of the hard drive (1) and move the thermal se nsor away from the ca rrier (2) . Figure 7-30 Removing the Thermal Sensor 118 Chapter 7 [...]

4. Remove the four screws from the bot tom of the hard drive ca rrier. Figure 7-31 Remov ing the S ecurity Screws 5. Slide the hard drive back to disconnect it from the carr ier then l ift it up a nd out of the carri er. Figure 7-32 Removing the Hard Drive Drives 119[...]

6. Place the new hard drive in the carrier th en slide th e hard drive back so th at it seats in the SATA connector on the carri er's circuit board. Be sure the connector on the hard drive is pressed all the way into the co nnector on th e carrier's circuit bo ard. Figure 7-33 Replacing the Hard Drive 7. Replace the four screws in the bot[...]

8. Place the thermal sensor o n top of the hard driv e in a position that does not co ver the label (1) and attach th e thermal sensor to the top of the hard drive with the adhesive strip (2) . Figure 7-35 Repla cing the Thermal Sensor 9. Slide the cover on the carrier (1) and replace the screw on the rear of the carrier to secure the cover in plac[...]

Fan duct Description Spare part num ber Fan duct 636921-001 The fan duct sits between the front fan and the heat sink. 1. Prepare the compu ter for disassembly ( Preparation for Disassembly on page 92 ). 2. Remove the access pan el ( Access Panel on page 93 ). 3. Remove the cables from the hook on the duct (1) . 4. Lift the fan duct st raight up ou[...]

Front Fan Assembly Description Spare part num ber Front fan 645327-001 The front fan assemb ly is attach ed to the fron t of the chassis. 1. Prepare the compu ter for disassembly ( Preparation for Disassembly on page 92 ). 2. Remove the access pan el ( Access Panel on page 93 ). 3. Remove the front bezel ( Front Bezel on page 94 ). 4. Remove the ba[...]

7. Pull the assembly toward the rea r of the unit (2) , and then lift it out of the chassis. Figure 7-39 Removing the front fan To install the fron t fan, reverse the re moval procedure. Be sure to orient th e air flow into th e unit. 124 Chapter 7 Removal an d Replacement Proc edures Small Form Factor (SFF) Chassis[...]

Hood Sensor Description Spare part num ber Hood sensor 638816-001 The hood sensor is attached in a slot in the rear of the chassis. 1. Prepare the compu ter for disassembly ( Preparation for Disassembly on page 92 ). 2. Remove the access pan el ( Access Panel on page 93 ). 3. Unplug the sensor cable from the system board connect or labeled HSENSE ([...]

Front I/O, Power Switch Assembly Description Spare part num ber Front I/O and power switch assembly 636926-001 The front I/O and po wer switch/LEDs is one as sembly, attached to the front of the ch assis. Push the assembly into the ch assis to remove. 1. Prepare the compu ter for disassembly ( Preparation for Disassembly on page 92 ). 2. Remove the[...]

8. Route the cables through the slots beneath the dr ive cage, rota te the asse mbly into the chassis (2) , and then remove the assembly from the co mputer. Figure 7-42 Removing the front I/O, po wer switch/LED assembly screw To install the front I/O an d power switch assembly, reverse the removal proced ure. NOTE: Be sure to correctly ro ute the c[...]

Speaker Description Spare part num ber Speaker 636925-001 The speaker is attached to the front of th e chassis under the rotating drive cage. 1. Prepare the compu ter for disassembly ( Preparation for Disassembly on page 92 ). 2. Remove the access pan el ( Access Panel on page 93 ). 3. Remove the front bezel ( Front Bezel on page 94 ). 4. Rotate th[...]

Heat sink Description Spare part num ber Heat sink 645326-001 CAUTION: The bond between the h eat sink and the p rocessor may be very tight. If the computer will p ower on, before removing the heat sink , turn on the comput er until it warms the heat sink. Wa rming the hea t sink lessens the bo nd between the he at sink an d the processor, the reby[...]

6. Lift the heat sink fro m atop the processor and set i t on its side to keep from co ntaminating the work area with thermal grease . Figure 7-45 Removing the heat sink When reinstalling the heat sink, ma ke sure that i ts bottom has been cleaned with an alcohol wipe and fresh thermal grease has been app lied to the top of the proce ssor. CAUTION:[...]

Processor Description Spare part num ber AMD A10-5800B, 3.8 GHz, 4-MB L2 cache (100-W) , HD 7660D 703598-001 AMD A8-5500B, 3.2 GHz, 4-MB L2 cache (65-W), HD 7560D 703601-001 AMD A6-5400B, 3.6 GHz, 4-MB L2 cache (65-W), HD 7540D 703600-001 AMD A4-5300B, 3.4 GHz, 4-MB L2 cache (65-W), HD 7480D 703599-001 1. Prepare the compu ter for disassembly ( Pre[...]

NOTE: After installing a new processor onto the system board, alw ays update the system ROM to ensure th at the latest version of the BIOS is be in g used on the computer. Th e latest system BIOS can be found on the Web at: http://h18000.www1.hp.com/ support/files . Power Supply Description Spare part num ber Power supply, 90% efficient 613762-001 [...]

7. Pull the power supply forward until the posts o n the power supply move forward in the power supply bracket, and th en lift the power supply straigh t up and out of the cha ssis. Figure 7-47 Removing the power supply To install the po wer supply, reverse the removal procedure. CAUTION: When installing the power su pply cables, make sure they are[...]

System Board Description Spare part num ber System board for use in Windows 7 model s (includes thermal material) 703596-001 System board for use in NetClone models (inc lude s replacement thermal material) 710096-001 1. Prepare the compu ter for disassembly ( Preparation for Disassembly on page 92 ). 2. Remove the access pan el ( Access Panel on p[...]

11. Lift up the front of the system board, and then pull the system board forwar d, up, and out of the chassis (2) . Figure 7-48 Removing the system board To install the system board, reverse the removal procedure. NOTE: When replacing the system board, you must also c hange the ch assis serial number in the BIOS. CAUTION: Before reinstalling the h[...]

Using the Small Form Fact or Computer in a Tower Orientation The Small Form Fa ctor computer can be used in a towe r orientation. T he HP logo plate o n the front bezel is adjustable for either desktop or tower orientation. 1. Prepare the compu ter for disassembly ( Preparation for Disassembly on page 92 ). 2. Orient the comput er so that its right[...]

8 Troubleshooting Without Diagnostics This chapter provide s information on how to i dentify and correct minor prob lems, such as hard drive, optical drive, graphics, audio , memory, and softwa re problems. If you encounter p roblems with the computer, refer to the tables in this chapte r for probable causes and re commended solutions. NOTE: For in[...]

● Refer to the comprehensive online tech nical support at http://www.hp.com/ support . ● Refer to Helpful Hints on pa ge 138 in this guide. To assist you in reso lving problems online , HP Instant Supp ort Professional Ed ition provides you w ith self-solve di agnostics. If you n eed to contact HP support, use H P Instant Supp ort Professional [...]

● Wake the computer by pressing an y key on the keybo ard or pressing the power button . If the system remains in su spend mode, shut down th e comp uter by pressing and hold ing the power button for at least four seconds th en press the pow er button again to restart the co mputer. If t he system will not shut down, unplug the power cord, wait a[...]

Solving General Problems You may be able to easily resolve the g eneral pr obl ems described in this section . If a problem persists and you are unable to resolv e it yourself or if you fe el uncomfortable ab out performing the operation, contact an authorized dealer or reseller. WARNING! When the computer is plugged in to an AC power source, volta[...]

There is no sound or sound volume is t oo low. Cause Solution System volume may be set low or muted. 1. Check the F10 BIOS settings to make sure the internal system speaker is not muted (this setting doe s not affect the external speakers). 2. Make sure the external speakers ar e properly connected and powered on and that the speaker s' volume[...]

Table 8-1 Solving Gener al Problems (continue d) Poor performance is experienced. Cause Solution Too many applications running. 1. Close unnecessary applications to free up memory. 2. Add more memory. Some applications run in the background and can be closed by right-clicking on the ir corresponding icons in the task tra y. To prevent these applica[...]

System does not power on an d the LEDs on the front of the computer are not flashing. Cause Solution System unable to power on. Press and hold the power button for less than 4 seconds. If the hard drive LED turns gree n, then: 1. Check that the voltage selector, located on the rear of the power supply on some models, is set to the appropriate volta[...]

Solving Power Problems Common causes and so lutions for po wer problems are listed in the f ollowing table. Table 8-2 Solving Power Problems Power supply shuts down intermittent ly. Cause Solution Voltage selector switch on rear of computer chassis (some models) not switched to correct line voltage (1 15V or 230V). Select the proper AC voltage usin[...]

Solving Hard Drive Problems Table 8-3 Solving Ha rd Drive Problems Hard drive error occurs. Cause Solution Hard disk has bad sectors or has failed. 1. In Windows 7, right-click St art , click Explore , and right- click on a driv e. Select Properties then select the Tools tab. Under Error-checking click Check Now . 2. Use a utility to locate and blo[...]

Table 8-3 Solving Ha rd Drive Problems (conti nued) Nonsystem disk/NTLDR missing message. Cause Solution System files missing or not properly installed. 1. Check the hard drive format using Fdisk : If NFTFS formatting, use a third party reader to evaluate the drive. If FAT32 formatting, the hard dr ive cannot be accessed. 2. Install system files fo[...]

The removable hard drive has no power to the hard drive enclosure. Cause Solution The lock on the enclosure is not turned to the “ON” position. Insert the key and turn the lock clockw ise 90 degrees. The green LED on the front of the enclosure should be on. Power cable from the computer power su pply to the enclosure frame is not properly conne[...]

Solving Media Card Reader Problems Table 8-4 Solving Media Car d Reader Pr oblems A write-protected or locked error occurs when attempting to write to the media card. Cause Solution Media card is locked. Locking the media card is a safety feature that prevents writing to and deleting from an SD/ Memory Stick/PRO card. If using an SD card, make sure[...]

After installing the media card reader and booting to Wind ows, t he reader and the in serted cards are not recognized by the computer. Cause Solution The operating system needs time to recog nize the device if the reader was just installed into the computer and you are turning the PC on for the first time. Wait a few seconds so that the operating [...]

Solving Display Problems If you encounte r display problems, see the do cumentation that came with the monitor a nd to the common causes and solutions listed in the following table. Table 8-5 Solving Di splay Problems Blank screen (no video ). Cause Solution Monitor is not turned on and the monitor light is not on. Tu rn on the monitor and check th[...]

Blank screen and the p ower LED flashes Red six t imes, once every seco nd, followed by a two seco nd pause, and the computer beep s six times. (Beeps stop a fter fifth iteration b ut LEDs continue flashing .) Cause Solution Pre-video graphics error . For systems with a graphics car d: 1. Reseat the graphics card. Pow er on the system. 2. Replace t[...]

The picture is broken up, rolls, jitters, or flashes. Cause Solution The monitor connections may be incomplete or the monitor may be incorrectly adjusted. 1. Be sure the monitor cable is securely conn ected to the computer. 2. In a two-monitor system or if another monitor is in close proximity, be sure the monitors are not in terfering with each ot[...]

Clicking noise coming fr om inside a CRT monitor. Cause Solution Electronic relays have been activated insi de the monitor. None. It is normal for some monitors to make a clicking noise when turned on and off, when going in and o ut of standby mode, and when changing reso lutions. High pitched nois e coming from inside a flat panel monitor. Cause S[...]

Solving Audio Problems If the computer ha s audio features a nd you enco unter audio problems, see the common cau ses and solutions listed in the foll owing table. Table 8-6 Solving Au dio Problems Sound cuts in and o ut. Cause Solution Processor resources are being used by other open applications. Shut down all open processor-intensive ap plicatio[...]

Table 8-6 Solving Au dio Problems (continu ed) Sound does not come out of the speaker o r headphones. Cause Solution Some applications can select which audio output device is used. Make sure the application has selected the correct aud io device. The operating system controls may be set to use a different audio device as the default output device t[...]

Solving Printer Problems If you encounte r printer problems, see the documentation that ca me with the printer an d to the common causes and solutions listed in the following table. Table 8-7 Solving Printer Pr oblems Printer will not print. Cause Solution Printer is not turned on and o nline. Turn the printer on and make sur e it is online. The co[...]

Solving Keyboard and Mouse Problems If you encounte r keyboard or mouse problems, see the document ation that came with the equipmen t and to the commo n causes and solutio ns listed in the following tabl e. Table 8-8 Solving Key board Problems Keyboard commands and typing are not re cognized by the computer. Cause Solution Keyboard connector is no[...]

Table 8-9 Solving Mo use Problems (c ontinued) Mouse does not respond to movement or is too slow. Cause Solution Mouse may need cleaning. Remove the roller ball cover on the mouse a nd clean the internal components. Mouse may need repair. See the Worldwide Limited Warranty for terms and conditions. Computer is in standby mode. Press the power butto[...]

Solving Hardware Installation Problems You may need to reconfigure the compu ter when you add or remove hardware, such as an addi tional drive or expansion card. If you install a plug an d play device, Windows auto matically recognizes the device and configures the computer. If you install a non–plu g and play devi ce, you must reconfigure the co[...]

Power LED flashes Red five times, once every second, follo wed by a two second pause, and the computer beeps five times. (Beeps s top after fifth itera tion but LEDs con tinue flashing.) Cause Solution Memory is installed incorrectly or is bad. CAUTION: To avoid damage to the DIMMs or the system board, you must unplu g the computer power cord b efo[...]

Solving Network Problems Some common causes an d solutions for network pro b lems are liste d in the following tab le. These guidelines do not discu ss the process of debugging the network cabling. Table 8-11 Solvi ng Network Problems Wake-on-LAN featu re is not functioning. Cause Solution S5 Maximum Power Saving feature is enabled. Disable the S5 [...]

Table 8-11 Solvin g Network Problems (continued) Network status link ligh t never flashes. NOTE: The network status light is supposed to flash wh en there is network activity. Cause Solution Network controller is disabled. 1. Run Computer Setup and enable networ k controller. 2. Enable the network controller in the o perating system via Device Mana[...]

Network controller s tops working without apparent cause. Cause Solution The files containing the network dr ivers are co rrupted. Rein stall the network drivers, using the Recovery Disc Set created from the hard drive's Recovery Partition. The cable is not secur ely connected. Ensure that the cable is securely attached to the network connecto[...]

Table 8-12 Solving Memo ry Problems System will not bo ot or does not func tion properly after installing additional memory mod ules. Cause Solution A memory module is not installed in the DIMM1 or XMM1 socket. Ensure that a memory module is installed in the DIMM1 or XMM1 socket on the system board. This socket must be populated with a memory modul[...]

Solving Processor Problems If you encounte r processor problems, common ca uses and solutions are listed in the following table. Table 8-13 Solving Proc essor Pr oblems Poor performance is experienced. Cause Solution Processor is hot. 1. Make sure the airflow to the computer is not blo cked. 2. Make sure the fans are connected and wor king properly[...]

Table 8-14 Solvi ng CD-ROM and DVD Problems (c ontinued) System will not bo ot from CD-ROM or DVD drive. Cause Solution Non-bootable CD in drive. Try a bootable CD in the drive. Boot order not corre ct. Run the Computer Setup utility and change boot sequence in Storage > Boot Order . Drive not found (iden tified). Cause Solution Cable could be l[...]

Cannot eject c ompact disc (tra y-load unit). Cause Solution Disc not properly seated in the drive. Turn off the computer and insert a thin metal r od into the emergency eject hole and push firmly. Slowly p ull the tray out from the drive until the tray is fully extended, then remove the disc. CD-ROM, CD-RW, DVD-ROM, or DVD- R/RW drive cannot read [...]

Solving USB Flash Drive Problems If you encounte r USB flash drive problems, common causes and solu tions are listed in the following table. Table 8-15 Solvin g USB Flash Dr ive Proble ms USB flash drive is not se en as a drive letter in Windows. Cause Solution The drive letter after the last physical drive is no t available. Change the de fault dr[...]

Solving Front Panel Component Problems If you encounte r problems with devices connecte d to the front panel, refe r to the common cau ses and solutions listed in the foll owing table. Table 8-16 Solvi ng Front Panel Component Problem s A USB device, headpho ne, or microphone is not recognized by the com puter. Cause Solution Device is not properly[...]

Table 8-17 Solving Inte rnet Access Pro blems (continued ) Unable to connect to the Internet. Cause Solution Cable/DSL service is not available or has been interrupted due to bad weather. Try connecting to the Internet at a later time or contact your ISP. (If the cable/DSL service is connected, the “cable” L ED light on the front of the cable/D[...]

Solving Software Problems Most software problems occu r as a result of the foll owing: ● The application wa s not installed or configured co rrectly. ● There is insufficient m emory available to run the application. ● There is a conf lict between a pplications. ● Be sure that all the neede d device drivers have been insta lled. ● If you h[...]

Contacting Customer Support For help and service, conta ct an authorized reselle r or dealer. To locate a reseller or dealer near yo u, visit http://www.hp. com . NOTE: If you take the computer to an authorized reselle r, dealer, or service provider for service, remember to pro vide the setup a nd power-on passwords if they are set. Refer to the nu[...]

9 POST Error Messages This appendix lists the erro r codes, error messa g es, and the various indicator li ght and audible sequences that yo u may encounter durin g Power-On Self-Tes t (POST) or computer restart, the probable source of the problem, and steps you can take to resolve the error co ndition. POST Message Disabled suppresses most system [...]

POST Numeric Codes and Text Messages This section covers those POST errors that have numeric codes associated with them. The section also includes some text messages th at may be encoun tered during POST. NOTE: The computer will beep once after a POST text message is disp layed on the screen. Table 9-1 Numer ic Codes and Text M essages Control pane[...]

Table 9-1 Numer ic Codes and Text M essages (continued ) Control panel message Description Recommended action 163-Time & Date Not Set Invalid time or date in configuration memory. RTC (real-time clock) battery may need to be replaced. Reset the date and time under Control Panel (Computer Setup can also be used). If the problem persists, replace[...]

Table 9-1 Numer ic Codes and Text M essages (continued ) Control panel message Description Recommended action 303-Keyboard Controller Error I/O board keyboard controlle r. 1. Reconnect keyboard with computer turn ed off. 2. Replace the system board. 304-Keyboard or System Unit Err or Keyboard failure. 1. Reconnect the keyboard with computer turn ed[...]

Table 9-1 Numer ic Codes and Text M essages (continued ) Control panel message Description Recommended action 601-Diskette Controller Error Diskette controller circuitry or floppy drive circuitry incorrect. 1. Check and/or replace cables. 2. Clear CMOS. (See Appendix B, Password Security and Resetting CMOS on page 186 .) 3. Replace the system board[...]

Table 9-1 Numer ic Codes and Text M essages (continued ) Control panel message Description Recommended action 1720-SMART Hard Drive Detects Imminent Failure Hard drive is about to fail. (Some hard drives have a hard drive firmwar e patch that will fix an erroneous error message .) 1. Determine if hard drive is giving correct error message. Enter Co[...]

Table 9-1 Numer ic Codes and Text M essages (continued ) Control panel message Description Recommended action 2201-MEBx Module did not checksum correctly Memory error during POST execution of the Management Engine (ME) BIOS Extensions option ROM. 1. Reboot the computer. 2. Unplug the power cord, re-seat the memory modules, and reboot the computer. [...]

Table 9-1 Numer ic Codes and Text M essages (continued ) Control panel message Description Recommended action 2211-Memory not configured correctly for proper MEBx execution. DIMM1 or XMM1 is not installed. Make sure there is a memory module in the black DIMM1 socket and that it is properly seated. 2212-USB Key Provisioning failure writing to device[...]

Table 9-1 Numer ic Codes and Text M essages (continued ) Control panel message Description Recommended action 2230-General error during MEBx execution E rror occurred during MEBx execution which fails into the “General” groupin g. Status information displayed along with the error provides further clarity into the failure. MEBx handles transfere[...]

Table 9-1 Numer ic Codes and Text M essages (continued ) Control panel message Description Recommended action Network Server Mode Active and No Keyboard Attach ed Keyboard failu re while Network Server Mode enabled. 1. Reconnect keyboard with computer turn ed off. 2. Check connector for bent or missing pins. 3. Ensure that none of the keys ar e dep[...]

Table 9-2 Diagnostic Front Panel LEDs and Audible Codes (continue d) Activity B eeps Possible Cause Recommended Ac tion Red Power LED flashes two times, once every second, followed by a two second pause. Beeps stop after fifth iteration but LEDs continue until problem is solved. 2 Processor thermal protection activated: A fan may be blocked or not [...]

Table 9-2 Diagnostic Front Panel LEDs and Audible Codes (continue d) Activity B eeps Possible Cause Recommended Ac tion Red Power LED flashes six times, once every second, followed by a two second pause. Beeps stop after fifth iteration but LEDs continue until problem is solved. 6 Pre-video graphics error. For sy stems with a graphics card: 1. Rese[...]

Table 9-2 Diagnostic Front Panel LEDs and Audible Codes (continue d) Activity B eeps Possible Cause Recommended Ac tion Red Power LED flashes eleven times, once every second, followed by a two second pause. Beeps stop after fifth iteration but LEDs continue until problem is solved. 11 The current processor does not support a feature previously enab[...]

10 Password Security and Resetting CMOS This computer supports security password featur es, which ca n be established through the Comput er Setup Utilities menu. This computer supports two se curity password fe atures that are e stablished through the Co mputer Setup Utilities menu : setup password a nd power-on password. When yo u establish on ly [...]

Resetting the Password Jumper To disable the power-on or se tup password features , or to clear the pow er-on or setup passwords, complete the fo llowing steps: 1. Shut down the operating system properly, then turn off the computer and any external devices, and disconnect the power cord from th e power outlet. 2. With the power cord disconnecte d, [...]

Clearing and Resetting the CMOS The computer’s configuratio n memory (CMOS) stores information about the computer’s configuration. The CMOS bu tton resets CMOS but doe s no t cl ear the power-on and setup passwords. Clearing CMOS wi ll clear the Active Manage ment Technology (AMT) settings in the Manag ement Engine BIOS Extension (MEBx), includ[...]

4. Locate, press, and hold the CMOS button in for five se conds. NOTE: Make sure you have disconn ected the AC power cord fr om the wall outlet. The CMOS button will not clear CMO S if the power cord is connected. Figure 10-1 CMOS button NOTE: For assistan ce locating the CMOS butto n and other system boa rd components, see the Illustrated Parts &a[...]

11 Restoring and recovering in Windows 7 To protect from loss or damage, back up your person al data files. Refer to the operating system or backup utility documentation for instructions on making backup copies of your data files. To protect th e software from loss or damage, keep a backup copy of all system software, applications, an d related fil[...]

System Recovery WARNING! This procedure will delete all user information. To prevent loss of inform ation, be sure to back up all user infor mation so you ca n restore it after rec overy. System Recovery completely e rases and reformat s th e hard disk drive, deleting all data fi les that you have created, and th en reinstal ls the operating system[...]

7. When the compu ter restarts, you will see the Recovery Manager welcome scre en again. Under I need help immediately , click System Recover y . If you are promp ted to back up your files, and you have not do ne so, select Back u p your files first (recommended) , and then click Next . Otherwise, select Reco ver without bac king up your files , an[...]

● If you are creating recovery discs, be sure to use high-quality discs. It is normal for the system t o reject defective discs. You will be prompted to insert a new blank disc to try again. ● The number of discs in the reco very-disc set depends on your co mputer model (typica lly 3 to 6 DVDs). The Recovery Media Crea tion program tells you th[...]

To perform a System Recovery using recovery media: 1. If using a set of D VDs, insert the first recovery disc into the DVD drive tr ay, a nd close the tray. If you are using a recovery USB flash dr ive, insert it into a USB po rt. 2. If the computer is not responding , press and ho ld the power button for approximately 5 seconds or until the comput[...]

A Battery Replacement The battery that comes with the comp uter provides power to th e real-time clock. When repla cing the battery, use a b attery equivale nt to the battery or iginally installed in t he computer. The co mputer comes with a 3-volt lithium coin cell battery. WARNING! The computer contains an in ternal lithium ma nganese dioxide bat[...]

7. Depending on the type of battery holder on the system board, comp lete the following instructions to replace the b attery. Type 1 a. Lift the bat tery out of it s holder. Figure A-1 Removing a Coin Cell Battery (Type 1) b. Slide the replacement batte ry into position, positive side up. The battery holder automatically secures the battery in the [...]

b. Insert the new battery an d position the clip back in to place. Figure A-3 Removing a Coin Cell Battery (Type 3) Type 4 a. To release the b attery from its holder, insert a pointed tool in th e slot to loosen the battery (1). When the battery pops up, slid e it out from unde r the holder, and li ft it out (2). b. To insert th e new battery, slid[...]

B Power Cord Set Requirements The power supplies o n some computers have exte rnal power switches. The voltage select switch feature on the co mputer permits it to operate from any line voltage between 100-120 o r 220-240 volts AC. Power supplies on those computers that do n ot have extern al power switches are equipped with internal switches that [...]

Country-Specific Requirements Additional requi rements specific to a country are sh own in parentheses an d explained below. Country Accrediting Agency Country Accrediting Agency Australia (1) Austria (1) Belgium (1) Canada (2) EANSW OVE CEBC CSA Italy (1) Japan (3) Norway (1) Sweden (1) IMQ METI NEMKO SEMKO Denmark (1) Finland (1) France (1) Germa[...]

C Specifications MT Specifications Table C -1 Specif ications Chassis Height Width Depth 14.9 in 7.0 in 17.0 in 37.7 cm 17.7 cm 43.1 cm Approximate Weight 20.5 lb 9.3 kg Temperature Ra nge Operating Nonoperating 50° to 95°F -22° to 140°F 10° to 35°C -30° to 60°C NOTE: Operating temperature is derated 1.0° C per 300 m (1000 ft) to 3000 m (1[...]

Table C -1 Specif ications (c ontinued) Rated Input Current 5.5A 1 This system utilizes an active power fa ctor corrected power supply. Th is allows the system to pass the CE mark requirements for use in the countries of the Eur opean Union. The active power factor corrected powe r supply also has the added benefit of not requiring an input voltage[...]

SFF Specifications Table C -2 Specif ications Chassis (in the desktop position) Height Width Depth 4.0 in 13.3 in 14.9 in 10.0 cm 33.8 cm 37.9 cm Approximate Weight 16.7 lb 7.6 kg Weight Supported (maximum distributed load in desktop position) 77 lb 35 kg Temperature Ra nge Operating Nonoperating 50° to 95 °F -22° to 140° F 10° to 35 °C -30°[...]

Index Symbols/Numerics 2.5-in drive adapter, spare part number 26, 35 A access panel MT removal 50 MT spare part number 50 SFF removal and replacement 93 SFF spare part number 93 access panel, locke d 141 access panel, MT spare part number 23, 29 access panel, SFF spare part number 31, 38 adapter, DisplayPor t to DVI spare part number 24, 29, 33, 3[...]

expansion slot cover MT removal 59 SFF removal 102 external USB webcam, spare part number 26, 35 F fan MT spare part number 86 fan duct SFF removal and replacement 122 SFF spare part number 122 fan duct, SFF spare part number 34, 38 fan with guard, MT spare part number 25 fan, MT spare part number 29 fan, power su pply 4 5 fan, SFF spare part numbe[...]

M media card reader MT installation 67 MT removal 66 SFF installation 113 SFF removal 111 Media Card Read er problems 148 memory MT installation 55 MT socket population 56 MT specificat ions 55 SFF installation 98 SFF socket population 98 SFF specifications 98 memory module spare part number 55, 98 memory modules spare part number 23, 29, 30, 31, 3[...]

SFF removal and replacement 131 spare part number 23, 30, 32, 39 processor problems 165 product ID locations 6 R rear chassis fan MT removal and replacem ent 86 MT spare part number 86 rear panel components MT 4 SFF 5 removal and replaceme nt MT fan/baffle as sembly 78 MT front USB panel 80 MT heat sink 82 MT power supply 88 MT power switch/LED ass[...]

spare part numb er tamper-resistant wrench 45 Torx T-15 screw driver 45 speaker MT removal and replacem ent 85 MT spare part number 85 SFF removal and replacement 128 SFF spare part number 128 speaker, MT spare part number 25, 29 speaker, SFF spare part number 34, 38 specifications computer 200, 202 MT memory 55 SFF memory 98 static electricity 40 [...]