HP (Hewlett-Packard) E3U85UTABA manual

HP ProBook 430 G1 Notebook PC Maintenance and Service Guide[...]

© Copyright 2013 Hewlett-Packard Development Company, L.P. Bluetooth is a trademark owned by its proprietor and used by Hewlett-Packard Company under license. Intel and Core are trademarks or registered trademarks of Intel Corporation in the United States and other countries. Microsoft and Windows are either trademarks or registered trademarks of [...]

Important Notice about Cu stomer Self-Repair Parts CAUTION: Your computer includes Cu stomer Self-Rep air parts and parts that should only be accessed by an authorized service provider. See Ch apter 5, "Removal and replacement proced ures for Customer Self-Repair parts," for details. Accessing parts described in Chapter 6, "Removal a[...]

iv Important Notice about Customer Self-Repair Parts[...]

Safety warning notice WARNING! To reduce the possibility of heat-related inju ries or of overheating the computer, do not place the computer directly on you r lap or obstruct the computer air vents. Use the computer only on a hard, flat surface. Do not allow another hard surfac e, such as an adjoining optional printer, or a soft surface, such as pi[...]

vi Safety warning notice[...]

Table of contents 1 Product description .................... .............. ............... ............ ............... .............. .............. ... 1 2 External component identification ............... ............ ............ ............. ......... ............ ............ 6 Display - Windo ws models .. .......... ............. .........[...]

Drive handling . ............ ........... .......... .......... ........... ............ ........... ........... .......... ..... 31 Grounding gu idelines ...... ............ ............ .............. ............ ........... ............ ............ ............ ... ... 32 Electrostatic discharge damage .. ............. .............. .........[...]

BIOS management using sy s tem diagnostic s ................................. 78 Using f10 setu p to update the BIO S ................ ............. ................ 79 Determining th e BIOS version ................................ .................... . 79 Downloading a BIOS update .. .................. ................ .................. 80 BIOS [...]

9 Backup and r ecovery in Wi ndows 7 ..................... ............................ .............................. 98 Creating reco very media with HP Rec overy Disc Crea tor ...................... ....................... ............... 99 Creating recovery media ....... ............ ............. .............. ............. .............. ..[...]

1 Product description Category Descript ion Product Name HP ProBook 4 30 G1 Notebook PC Processo rs All processors soldered onto system board. Intel® Core™ i7-4500U, 1.80-GHz/3 .0-GHz core turbo, 4-MB L3 cache/Intel HD Graphics 4400 Intel Core i5-4250U, 1.30-GHz/2 .6-GHz core turbo, 3-MB L3 cache/Intel HD Graphics 5000 Intel Core i5-4200U, 1.60-[...]

Category Descript ion Hard dr ives Supports 7-mm, 6.35-cm (2.50-in) SATA hard drives with HP 3D DriveGuard Customer-accessible Supports the following hard drives: ● 500-GB, 7200-rpm ● 500-GB, 5400-rpm ● 320-GB, 5400-rpm Supports the following solid-state drives (SSDs): ● 128-GB, SATA III Optical drives Supports external USB drive Audio/Visu[...]

Category Descript ion Supports “no WWAN” option Supports the following WWAN modules: ● HP lt4112 LTE/HSPA+ Gobi 4G Module ● HP hs3110 HSPA+ Mobile Broadband Module Integrated personal area networ k (PAN) options by way of WLAN/ Bluetooth® co mbo card: Bluetooth 4.0 only supported by combo card External media card Digital Media Reader Slot [...]

Category Descript ion Windows 8 Professional 64-bit Digital Produ ct Key (DPK) with Windows 7 Professional 64 Windows 8 Professional 64-bit Windows 8 M ulti-language (ML) 64 -bit Windows 8 Emerging Markets (EM) 64-bit Windows 8 Chinese Markets (CH) 64-bit Novell™: SuSE Linu x™ – SLED 11, 64 -bit, SP2 (not available with WWAN) FreeDOS Windows [...]

Category Descript ion WLAN module WWAN module, SIM Keyboard 5[...]

2 External component identification Display - Windows models Component Des cription (1) WLAN antennas (2)* (sel ect models only) Send and receive wireless sign als to communicate with wireless local area networ ks (WLAN) . (2) WWAN antennas (2)* (s elect models only) Send and receive wireless sign als to communicate with wireless wide area networks[...]

Component Des cription (5) Webcam Records video and captures still photographs. For information on using th e webcam, access HP Support Assistant. To access HP Support Assistant o n the Start screen, select the HP Support Assistant app. (6) Internal display switch Turns off the display or initiates Sleep if the display is clos ed while the power is[...]

Display - SLED models Component Des cription (1) WLAN antennas (2)* (select models only) Send and receive wireless sign als to communicate with wireless local area networks (WLAN). (2) Internal microphones (2) Record sound. (3) Webcam light On: The webcam is in use. (4) Webcam Records video and c aptures still photographs. (5) Internal display swit[...]

Top TouchPad Component Des cription (1) TouchPad on/off button Turns the TouchPad on and off. (2) TouchPad zone Moves the pointer and selects or activates items on the screen. (3) Left TouchPad button Functions like th e left button on an external mouse. (4) Right TouchPad button Functions like the right button on an external mouse. Top 9[...]

Lights (select models only) Component Des cription (1) Power light ● On: The computer is on. ● Blinking: The comput er is in the Sleep state (Windo ws 8) or Suspend state (SLED). NOTE: The elapsed time between blinks is long er than on previous models. ● Off: The computer is off (Win dows 8) or in Hibernation (SLED). (2) Caps lock light On: C[...]

Buttons and finger print reader (select models only) Component D escription (1) Power button ● When the computer is off, press th e button to turn on the computer. ● (Windows 8) When the com puter is in the Sleep state, press the button briefly to exit Sleep. ● (SLED) When the computer is in the Suspend state, press the button briefly to exit[...]

Component D escription (3) Wireless button (select models only) Turns the wireless feat ure on or off but does not establish a wireless connection. NOTE: (SLED) A wireless connection may be established if one has been previously configured. (4) Volume mute button Mutes and restores speaker sound. (5) Fingerprint reader (select models only) Allows a[...]

Component D escription (5) Embedded numeric keypad When the keypad is turned on, it can be used like an external numeric keypad. Each key on the keypad performs the function indicated by the icon in the upper-right co rner of the key. (6) Windows applications key (Windows 8) Displays options for a select ed object. (SLED) Di splays a sh ortcut me n[...]

Left Component Des cription (1) Security cable slot Attaches an optional security cable to the compu ter. NOTE: The security cable is designed to act as a deterrent, but it may not prevent the computer from being mishandled or st olen. (2) Vent Enables airflow to co ol internal compon ents. NOTE: The computer fan starts up automatically to cool int[...]

Right Component Description (1) Audio-out (headphone) jack Produces sound wh en connected to optional powered stereo speakers, headphones, earbuds, a headset, or television audio. WARNING! To reduce the risk of personal injury, adjust the volume before putting on headphones, earbuds, or a headset. For additional safety information, see the Regulato[...]

Bottom Component Des cription (1) Battery release latches (2) Releases the battery. (2) Battery bay Holds the battery. (3) Vent Enable airflow to cool internal components. NOTE: The computer fan starts up automatically to cool internal components an d prevent overheating. It is normal for the internal fan to cycle on and off during routine operatio[...]

Service tag and PCID label Service tag When ordering parts or requesting information, provide the co mputer serial number and model description provided on the service tag. ● Warrant y period (1) . This number describes the duration (i n years) of the warranty period for the computer. ● Model name (2) . This is the product name affixe d to the [...]

PCID label The PCID label provides the informatio n required to properly reset the notebook f irmware (BIOS) back to factory shippe d specifications whe n replacing the syste m board. The la bel may have a d ifferent number of charac ters depending o n th e operating system on the comp uter. 18 Chapter 2 External component identification[...]

3 Illustrated parts catalog Computer major components Computer major components 19[...]

Item Desc ription Spare part number (1) Display panel , 33.8-cm (13.3-inch) HD, anti-glare For use in models without WWAN 727758-001 For use in models with WWAN 731997-001 (2) Keyboard (includes cabl e) NOTE: For a detailed list of available keyboards, see Sequential part number listing on page 26 . 727765-xxx (3) Hard drive 500-GB, 5400-rpm 683802[...]

Item Desc ription Spare part number For use in models with Intel Core i3-40 10U processors: ● Non-Windows 8 models 727769-001 ● Windows 8 Standard models 727769-501 ● Windows 8 Professional models 727769-601 (11) Heat sink (includes replacement thermal material) 727766-001 (12) Speaker asse mbly 727761-001 (13) Base enclosure (includes pow er[...]

Display components Item Description Spare part number (1) Display bezel 731994-001 (2) Webcam module 721543-001 (3) Display Hinge Kit (includes l eft and right hinges) 731996-001 (4) Display rear cover (includes WLAN and WWAN antenn as and transceivers) 731995-001 22 Chapter 3 Illustra ted parts ca talog[...]

Cable Kit Item Description Spare part number Cable Kit 727757-001 (1) Display (LVDS) cable (2) Audio board cable (3) RJ-45 network cable (4) Power connector cable (DC-in) Cable Kit 23[...]

Mass storage devices Description Spare part number (1) Hard drives 500-GB, 5400-rpm 683802-001 500-GB, 7200-rpm 703267-001 128-GB solid-state drive 737584-001 120-GB solid-state drive (M.2) 731998-001 (2) Hard Drive Hardware K it (includes hard drive bracket and screws; bracket illustrated) 727763-001 24 Chapter 3 Illustra ted parts ca talog[...]

Miscellaneous parts Description Spare part number Plastics/Rubber Kit (includes c ard reader insert, display bezel screw covers, and bottom screw covers) 727762-001 Cases HP Essential Top Load Case 679921-001 Professional slim, top load case 703888-001 HP Business Top Load Case 718550-001 Mice Mouse, USB laser 674318-001 Mouse, USB, optical, travel[...]

Sequential part number listing CSR flag designations: A = Mandatory B = Optional C = Service technician recommended N = Non-user replaceable Spare part number CSR flag Description 434594-001 A Mouse, USB, optical, travel 490371-001 A Power cord for use in North America 490371-011 A Power for cord use in Australia 490371-021 A Power for cord use in [...]

Spare part number CSR flag Description 691740-001 A 4-GB memory m odule (PC3L-12800, 1600-MHz, DDR3) 691922-001 A Mouse, HP Comfort Grip wireless 693374-001 A 8-GB memory m odule (PC3L-12800, 1600-MHz, DDR3) 693710-001 A 65-W AC adapter for use in India and the People’s Repu blic of China) 696694-001 A 45-W AC adapter 703267-001 A 320-GB, 7200-rp[...]

Spare part number CSR flag Description 727765-071 B Keyboard for use in Spain 727765-081 B Keyboard for use in Denmark 727765-091 B Keyboard for use in Norway 727765-131 B Keyboard for use in Portugal 727765-141 B Keyboard for use in Turkey 727765-151 B Keyboard for use in Greece 727765-161 B Keyboard for use in Latin America 727765-171 B Keyboard [...]

Spare part number CSR flag Description 727769-001 N System board for use in models without Windows 8 and an Intel Core i3-401 0U processor (includes replacement thermal material) 727769-501 N System board for use in models with Windows 8 Standard and an Intel Core i3-4010U pro cessor (includes replacement thermal material) 727769-601 N System board[...]

4 Removal and replacement procedures preliminary requirements Tools required You will need the following tools to comple te the removal and replacement procedures: ● Flat-bladed screwdriver ● Phillips P0 and P1 screwdrivers ● Torx T8 screwdriver Service considerations The following sections include some of th e cons iderations that you must k[...]

Cables and connectors CAUTION: When servicing the computer, be sure that cables are placed in their proper locations during the reassembly process. Impr oper cable placement ca n damage the comp uter. Cables must b e handled with extre me care to avoid damage. Apply only the tension required to unseat or seat the cables during removal and insertion[...]

Grounding guidelines Electrostatic discharge damage Electronic componen ts are sensiti ve to electrostati c discharge (ESD). Circuitry design and structure determine the degree of sensitiv ity. Networks built into many integrated circuits provide some protection, bu t in many cases, ESD contains en ough power to alter device para meters or melt sil[...]

Packaging and transporting guidelines Follow these grounding guidelines when packagin g and transporting equipment: ● To avoid hand co ntact, transport pr oducts in static-safe tube s, ba gs, or boxes. ● Protect ESD-sensitive part s and assemblies with co nductive or approved co ntainers or packaging. ● Keep ESD-sensitive parts in their conta[...]

Equipment guidelines Grounding equipment must include either a wrist st rap or a foot strap at a grounded workstation. ● When seated, wear a wrist strap connected to a gr ounded system. Wrist straps are flexible straps with a minimum of one megohm ±10% resistance in the ground cords. To pro vide proper ground, wear a strap snugly ag ainst the sk[...]

5 Removal and replacement procedures for Customer Self- Repair parts CAUTION: The Customer Self-Repair program is not availa ble in all locations. Installing a part not supported by the Customer Se lf-Repair program may void your warranty . Check your warranty to determine if Customer Self-Repair is supported in your location. Component replacement[...]

Remove the battery: 1. Position the computer upside-down on a flat surface. 2. Slide the battery release latches (1) at the same time to release the battery. 3. Remove the battery (2) from the computer. Install the battery by inserting it into the battery bay until you hear a click. 36 Chapter 5 Removal and replaceme nt pr ocedures for Customer Sel[...]

Keyboard NOTE: For a detailed list of available keyboa rds, see Sequenti al part number listing on page 26 . Description Spare p art number Keyboard 727765-xx1 Before removing the keyboard, follo w these steps: 1. Shut down the computer. If you ar e unsure whether th e computer is off or in Hibernation, turn the computer on, and then shut it down t[...]

5. With the keyboard toward you, press down on the keyboard while slid ing the keyboard toward the palm rest releasing it from the retention clips. 6. Lift the top of the keyboard at an angle, and then pull the keyboard up to remove it from the pa lm rest. NOTE: Only pull the keyboard up enough to release it from the computer and flip it o ver onto[...]

8. Disconnect the keyboard cable by pulling the ribbon cable (2) out of the ZIF connector and then lift the keyboard (3) up and out of the computer. 9. Remove the keyboard. Reverse this procedure to install the keyboard. Component re placement procedures 39[...]

Hard drive NOTE: All hard drive spare part kits incl ude a hard drive bracket a nd screws. Description Spare p art number 500-GB, 5400-rpm hard drive 683802-001 500-GB, 7200-rpm hard drive 703267-001 128-GB solid-state drive 737584-001 120-GB solid-state drive (M.2) 731998-001 Hard Drive Hardware Kit (includes ha rd drive bracket and screws) 727763[...]

2. Loosen and remove the 4 Phillips PM2.5× 6.0 hard drive retaining plate screws. 3. Lift the top edge of the hard drive retaining plate (1) up, and then pull the retaining plate (2) up at an angle to remove it f rom the computer. 4. Pull the hard drive tab (1) toward the edge of the computer to disconnect the hard drive. Component re placement pr[...]

5. Lift the hard drive (2) up at an angle, and then pull the hard drive (3) out of the hard drive bay. 6. If you need to remove the hard drive cover from the hard drive, remove the 4 Phillips PM2.5×4.0 screws (1) that secure the cover to the hard drive, and the lift the hard drive from the cover (2) . Reverse this procedure to r easse mble and ins[...]

Service door Description Spare p art number Service door 727756-001 Before disass embling the computer, follow these steps: 1. Shut down the computer. If you ar e unsure whether th e computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2. Disconnect all external device s connected to the compu[...]

SIM NOTE: This section applies only to comp uter models with WWAN capability. NOTE: The SIM is provided by the end-user a s a security measu re for the WWAN module. The SIM should be removed, placed into a static-dissipative container, and th en replaced when the computer is reassembled. Before removing the SIM, follow these steps: 1. Shut down the[...]

Memory modules Description Spare p art number 2-GB memory module (PC3L-1 2800, 1600-MHz, DDR3) 691739-001 4-GB memory module (PC3L-1 2800, 1600-MHz, DDR3) 691740-001 8-GB memory module (PC3L-1 2800, 1600-MHz, DDR3) 693374-001 Before removing the memory module, follow these step s: 1. Shut down the computer. If you ar e unsure whether th e computer [...]

WWAN module CAUTION: The WWAN module and the W LAN module are no t interchangeable. NOTE: M.2 SSD and WWAN devices share the same conn ector; therefore, you cannot install both devices at the same time. Description Spare p art number HP lt4112 LTE/HSPA+ Gobi 4G Module 704031-001 HP hs3110 HSPA+ Mobile Broadband Module 723895-001 Before removing the[...]

4. Remove the WWAN mod ule (3) by pulling the module away from the slot at an angle. NOTE: WWAN modules are designed with a no tch to prevent incorrect insertio n. Figure 5-1 Removing the WWAN module NOTE: If the WWAN antennas are not connected to the terminals on the WWAN module, the protective sleeves must be installed on the antenna connectors, [...]

WLAN/Bluetooth combo card The computer uses a card that provides both WLAN and Bluetooth functionality. CAUTION: The WLAN module and the WWAN mo dule are not interchangeable. Description Spare p art number Realtek RTL8188EE 802.11bgn Wi-Fi Adapter 709848-001 Mediatek MT7630E 802.11bgn Wi-Fi Adapter and Mediatek Blueto oth 4.0 Adapter 710418-001 Int[...]

4. Remove the WLAN module (3) by pulling the module away from the slot at an angle. NOTE: WLAN modules ar e designed with a no tch to prevent inco rrect insertion. NOTE: If the WLAN antennas are not connected to the terminals on the WLAN module, the protective sleeves must be installed on the antenna connectors, as shown in the following illustrati[...]

6 Removal and replacement procedures for Authorized Service Provider parts CAUTION: Components described in this chapter should only be accessed by an authorized servic e provider. Accessing these parts can dama ge the computer or void the warranty. Component replacement procedures NOTE: Details about your computer, including model, serial number, [...]

3. Disconnect the power from the computer by firs t unplugging the power cord from the AC outlet, and then unplugging the AC adapter from the computer. 4. Remove the battery (see Battery on page 35 ). 5. Remove the following components: a. Service door (see Service door on page 43 ). b. Keyboard (see Keyboard on page 37 ) c. Hard drive (see Hard dr[...]

3. Remove the 10 Torx T8M2.5 ×5.0 screws tha t secure the top cover to the computer. 4. Disconnect the audio board ca ble from the system board. 5. Position the computer upright with the front toward you. 52 Chapter 6 Removal and replacement proced ures for Authorized Service Provider parts[...]

6. Remove the 7 Torx T8 M2.5×5.0 screws tha t secure the top cover to the computer. 7. Disconnect the following cables from the system board: (1) Power button cable (2) Touchpad board cable (3) Function board cable Component re placement procedures 53[...]

8. Pry up on the top of the top cover (start near th e hard drive) to disengage it from the computer, and then remove the top cover from the computer. Reverse this procedure to install the top cover. Use the following illustration to determine proper routing o f top cover cables. (1): Function board cable (2): Fingerprint reader bo ard cable (3): T[...]

RTC battery Description Spare p art number RTC battery 684248-001 Before removing the RTC battery, follow these steps: 1. Shut down the computer. If you ar e unsure whether th e computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2. Disconnect all external device s connected to the computer. [...]

Fingerprint reader board NOTE: All fingerprint r eader assembly spare part kits include cable, bracket, grommet, and screw) Description Spare p art number Fingerprint reader board (includes cable, bracket, grommet, and screw) 727764-001 Before removi ng the fingerprint read er board, fol low these ste ps: 1. Shut down the computer. If you ar e unsu[...]

5. Remove the re ader board an d cable ass embly from th e top cover (5) . Reverse this procedure to ins tall the fingerprint reader board. Component re placement procedures 57[...]

Audio board Description Spare p art number Audio board 727759-001 Before removing the audio board, follow these steps: 1. Shut down the computer. If you ar e unsure whether th e computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2. Disconnect all external device s connected to the computer. [...]

Function board Description Spare p art number Function board 727768-001 Before removing the function board, follow these steps: 1. Shut down the computer. If you ar e unsure whether th e computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2. Disconnect all external device s connected to the c[...]

Power button board Description Spare p art number Power button board (includes cable) 727760-001 Before removing the power bu tton board, follow these steps: 1. Shut down the computer. If you ar e unsure whether th e computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2. Disconnect all extern[...]

4. Lift the side of board up at an angle (3) , slide the board out from under the tab , and remove the board fro m the top cov er (4) . Reverse this procedure to in stall the power button board. Component re placement procedures 61[...]

Speaker assembly Description Spare p art number Speaker assembly 727761-001 Before removing the speaker assembly, follow these steps: 1. Shut down the computer. If you ar e unsure whether th e computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2. Disconnect all external device s connected to[...]

4. Lift up the right side of each speaker (3) , and then pull the speakers toward the right (4) to remove the speaker tab out from under the holder in the enclosure to remove the spea kers from the computer. Reverse this procedure to install the speaker assembly. Component re placement procedures 63[...]

Display assembly All display assemblies include WLAN antenna transceive rs and cables. WWA N models include 2 WWAN antenna transceivers and cables. Description Spare part number Display assembly fo r use in models without WWAN 727758-001 Display assembly fo r use in models with WW AN 731997-001 Before removing the display assembly, follow these s t[...]

2. Remove the WLAN and WWAN an tennas (1) from the routing path (2) on the bottom of the computer. 3. Pull the antennas through the hole that leads to the top of the computer. 4. Position the computer upright and open the computer as far as possible. 5. Disconnect the display cable (1) from the sy stem board and re move the cable fro m the routing [...]

8. Lift the bracket (2) up and out of the base enclosure. 9. Remove the 3 Phillips PM2.5×5.0 screws (1) that secure the display to the computer. 10. Lift the display assembly straight up and remove it (2) . CAUTION: When reinstalling the display assembly, be sure that the wireless antenna cables are routed and arranged properly. Failure to properl[...]

13. Flex the top (4) of the bezel, the inside edges of the left and right sides (5) , and then the bottom (6) of the bezel until it diseng ages from the display en closure. 14. Remove the display bezel (7) . The bezel is available using spare part number 731994-001. Screw covers are availab le in the Rubber/Plasti cs Kit, spa re part number 727762-[...]

16. If you need to remove the display panel, remove the 6 Phillips PM1.5×3 .0 screws (1) that secure the display panel to the display enclosure, and then rotate the top of the panel up to remove it (2) . 17. If you need to remove the display panel/webcam cable, disc onnect the cable by lifting the tape (1) that covers the connecto r, lifting the c[...]

19. If it is necessary to replac e the display hinges, remove th e 6 Phillips PM2.5×3. 0 screws (1) that secure the display hinges to the display enclosure, and then lift the hinges from the enclo sure (2) . Display hinges are available using spare part number 731996-001. The display rear cover kit, spare part nu mber 7319 95-001, includes WLAN an[...]

Power connector cable The power connector cable is included in th e Cable Kit, spare par t number 727757-001. Before removing the power connect or cable, follow these s teps: 1. Shut down the computer. If you ar e unsure whether th e computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2. Disc[...]

System board NOTE: All system board spare part kits in clude repl acement thermal material. Description Spare p art number System board for use in mode ls with Intel Core i7 4500u processo rs: Non-Windows 8 mo dels 727772-001 Windows 8 Standard mo dels 727772-501 Windows 8 Professional models 727772-601 System board for use in mode ls with Intel Co[...]

When replaci ng the system bo ard, be su re to re move the following compon ents from the defective system board and install on the replacement system board: ● SIM card (see SIM on page 44 ) ● Memory module (see Memory modules on page 45 ) ● WLAN module (see WLAN/Bluetooth combo card on page 48 ) ● WWAN module (see WWAN module on page 46 ) [...]

4. Lift the right side of the system bo ard up at an angl e (2) , and t hen lift the system board up and to the right to remove it (3) . 5. If you need to remove the secu rity br acket from the compute r, remove the Phillips PM2.0×3.0 screw (1) that secures the brakcet to the base enclosure, and then lift the bracket st raight up and off the compu[...]

Heat sink NOTE: The fan and heat sink are combined into on e assembly. All fan/heat sink spare part kits contain replacement thermal material. Description Spare p art number Heat sink 727766-001 Before removing the heat sink, follow thes e steps: 1. Shut down the computer. If you ar e unsure whether th e computer is off or in Hibernation, turn the [...]

4. Lift the heat sink off the system board (6) . NOTE: Thoroughly clean thermal material from the surf ace of the system board (1) and heat sink (2) each time you remove the heat sink. All heat si nk and processor spa re pa rt kits includ e thermal material. Reverse this procedure to ins tall the heat sink. NOTE: To properly ventilate the computer [...]

7 Computer Setup (BIOS) and Advanced System Diagnostics Windows 7 – Computer Setup (BIOS) and Advanced System Diagnostics Using Computer Setup Computer Setup, or Basic Input/Output System (B IOS), controls communication between all the input and output devices on the system (such as disk drives, d isplay, keyboa rd, mouse, and printer). Computer [...]

Navigating and selecting in Computer Setup To navigate and select in Compu ter Setup, follow these steps: 1. Turn on or restart the computer, and then press es c while the “Press the ESC key for Startup Menu” message is dis played at the bottom of the screen. ● To select a menu or a menu item, use the tab key and the keyboa rd arrow keys and [...]

4. Follow the on-screen instructio ns. 5. To save your changes a nd exit, click the Save icon in the lower-left corner of the screen, and then follow the on-screen instructio ns. – or – Use the arrow keys to select File > Save Changes and Exit , and then press enter . Your changes go into effect when the computer restarts. NOTE: Your passwor[...]

Using f10 setup to update the BIOS 1. Download the SoftPaq from the HP website. NOTE: Verify that the UEFI system diagnostics is in stalled on your computer (or U SB flash drive). 2. Click Run , and then c lick Cancel at the Update/USB bootable dialog box. 3. Navigate to the fo lder located in c:sw setup that corresponds to your SoftPaq number. 4.[...]

Downloading a BIOS update CAUTION: To reduce the risk of damage to t he comput er or an unsuccessful ins tallation, download and install a BIOS update only when the computer is connected to reliable e xternal power using the AC adapter. Do not download or install a BIOS update while the computer is running on battery power, docked in an optional do[...]

Main menu Select To do this System information ● View and change the system time and date. ● View identification information about your computer. ● View specification information about the processor, memory size, and system BIOS. Security menu Select To do this Administrator password Control access to Setup Utility. Power-on password Control [...]

● Memory test—This tes t an alyzes the physical condition of th e memory modules. If it reports an error, re place the memo ry mod ules immediately. ● Battery test—This test analyzes the condition of th e battery and calibrates the battery if necessary. If the battery fails the test, cont act support to rep ort the issue an d purchase a rep[...]

Windows 8 – Computer Setup (BIOS) and Advanced System Diagnostics Using Computer Setup Computer Setup, or Basic Input/Output System (B IOS), controls communication between all the input and output devices on the system (such as disk drives, d isplay, keyboa rd, mouse, and printer). Computer Setup includes settings for the types of devices install[...]

To exit Computer Setu p menus, ch oose one of the follow ing methods: ● To exit Computer Setup menus without saving your changes: Click the Exit ico n in the lower-right corner of th e screen, and then fol low the on-scr een instructions. – or – Use the tab key and the arrow keys to select File > Ignore Changes and Exit , and the n press e[...]

Some download packages contain a file named Re adme.txt, which contains information regarding installing and troubleshooting the file. Determining the BIOS version To determine whe ther available B IOS updates contain later BIOS versions than those currentl y installed on the computer, you need to know the version of the system BIOS currently insta[...]

BIOS installation procedures vary . Follow any instructions that are displayed on the screen after the download is complete. If no instructio ns are displayed, follow these steps: 1. From the Start screen, type e , and then click File Explorer . 2. Click your hard drive designation. The hard dr ive designation is typicall y Local Disk (C:). 3. Usin[...]

Setting a new boot order in Computer Setup To start Computer Setup and set a boot device order that the computer us es each time it is tu rned on or restarted, follow these s teps: 1. Turn on or restart the computer, and then press es c while the “Press the ESC key for Startup Menu” message is dis played at the bottom of the screen. 2. Press f1[...]

4. In the MultiBoot Express Popup Delay (Sec) field, enter the length of time in seconds that you want the computer to display the startup lo ca tion menu before it defaults to the current MultiBoot setting. (When 0 is sele cted, the Express Boot startup l o cation menu is not displayed.) 5. To save your changes and exit Comp uter Setup, click the [...]

before your BIOS is modified. Select BIOS update , BIOS Rollback , or Back to main menu . You can view system information and error logs or select languages in the System Diagnost ics window. To start System Diagnostics: 1. Turn on or restart the comput er. While the “Press the ESC key for St artup Menu ” message is displayed in the lower-left [...]

SLED – Computer Setup (B IOS) and Advanced System Diagnostics Computer Setup, or Basic Input/Output System (B IOS), controls communication between all the input and output devices on the system (such as disk drives, d isplay, keyboa rd, mouse, and printer). Computer Setup includes settings fo r the types of peripherals installed, the startup sequ[...]

To exit Computer Setu p menus, ch oose one of the follow ing methods: ● To exit Computer Setup menus withou t saving your changes, click the Exit icon in the lower-left corner of the screen, and then follow the on-screen instructions. – or – Use the tab key and the arrow keys to select File > Ignore Changes and Exit , and the n press enter[...]

Some download packages contain a file named Re adme.txt, which contains information regarding installing and troubleshooting the file. Determining the BIOS version To determine whe ther available B IOS updates contain later BIOS versions than those currentl y installed on the computer, you need to know the version of the system BIOS currently insta[...]

6. Go to the BIOS section and down load the BIOS softwa re package. 7. Follow the installation instructions as provid ed with the downloaded BIOS software package. NOTE: After a message on the scree n reports a su ccessful installation, you can delete the downloaded file from your hard drive. Using Advanced System Diagnostics Advanced System Diagno[...]

8 Specifications Computer specifications Metric U.S . Dimensions Length 23.4 cm 9.19 in Width 32.6 cm 12.83 in Height 2.1 cm 0.83 in Weight (equipped with 1 SODIMM , SSD, WLAN modu le, 4- cell battery, webcam) 1.5 kg 3.01 lbs Input power Operating voltage 19.0 V dc @ 4.74 A – 90 W or 18.5 V dc @ 3.5 A - 65 W Operating current 4.74 A or 3.5 A Temp[...]

Metric U.S . Operating 0.75 g zero-to-peak, 10 Hz to 500 Hz, 0.25 oct/m in sweep rate Nonoperating 1.50 g zero-to-peak, 10 Hz to 500 Hz, 0.5 oct/min sweep rate NOTE: Applicable product safety standards spec ify thermal limits for plastic surfaces . The compu ter operates well within this range of temperatures. 33.8-cm (13.3-in), HD display specific[...]

Hard drive specifications 320-GB* 5 00-GB* Dimensions Height 9.5 mm 9.5 mm Width 70 mm 70 mm Weight 92 g 101 g Interface type SATA Transfer rate 100 MB/sec Security ATA security Seek times (typical read, including setting) Single track 1.5 ms 3 ms Average 13 ms 13 ms Maximum 27 ms 24 ms Logical blocks 625,142,448 1,048,576,000 Disc rotational speed[...]

Specification information in Device Manager Device Manager allows you to vi ew and control the hardware att a ched to the computer, as well as provides hardware specification information. You can also add hardware or modify de vice configurations using Device Manager. NOTE: Windows 7 includes the User Account Contro l feature to improve the securit[...]

9 Backup and recovery in Windows 7 To protect your in formation, use Windows Backup an d Restore to b ack up individual files and fold ers, back up your entire hard drive (select models only), create system repair discs (selec t models only) with the installed optical drive (select models onl y) or an optional external optica l drive, or create sys[...]

Creating recovery media with HP Recovery Disc Creator HP Recovery Disc Creator is a software pr ogram th at offers an alternative way to create recovery media. After you su ccessfully set up the computer , you can create recovery media using HP Recovery Disc Creator. This recovery media performs a system recovery if th e hard drive becomes cor rupt[...]

● Save customized settings that ap pear in a window, toolbar, or me nu bar by taking a screen shot of your settings. The screen shot can be a time -saver if you ha ve to rese t your pref erences. ● When backing up to discs, use any of the follow ing types of disc s (purchased sepa rately): CD-R, CD-RW, DVD+R, DVD+R DL, DVD-R, DVD-R DL, or DV D?[...]

CAUTION: Using Startup Repair co mple tely erases hard d rive conten ts and reformats the hard drive. All files you have created and any software insta lled on the com puter are permane ntly removed. Whe n reformatting is complete, the recovery process rest ores the operating system, as well as the drivers, software, and utilities from th e backup [...]

Using a Windows 7 operating syst em DVD (purchased separately) To order a Windows 7 op erating sys tem DVD, go to the HP w ebsite. For U .S. support, go to http:// www.hp.com/go/contactHP . For worldwide support, go to http://welcome.hp.com/ country/us/en/ wwcontact_us.html . You can also order the DVD by calling support. For contact information, s[...]

10 Backup and recovery in Windows 8 To protect your in formation, use Windo ws backup and restore utilities to back up individual files and folders, back up your entire hard dr ive, create system repair media (select models only) by using the installed optical drive (select models only) or an option al external o ptical drive, or create system rest[...]

To create a backup u sing Backup and Restore: NOTE: Be sure that the computer is connected to AC power before you start the backup process. NOTE: The backup process may take over an hour, de pending on file size and the speed of the computer. 1. From the Start screen, type backup , click Settings , and then select from the list of disp layed option[...]

CAUTION: Some Automatic Repair options will complete ly erase and reforma t the hard drive. All files you have created an d any software installe d on the computer a re permanently r emoved. When reformatting is complete, the recovery process rest ores the operating system, as well as the drivers, software, and utilities from th e backup used for r[...]

4. Press f11 while the “Press <F11 > for recovery” message is displa yed on the scre en. 5. Follow the on-screen instructio ns. Using Windows 8 operating system media (purchased separately) To order a Windows 8 operating s ystem DVD, go to http://www.hp.com/ supp ort , select your country or region, and fo llow the on-screen instruction s[...]

To start Refresh: 1. From the Start screen, point to the far-right uppe r or lower corner of the screen to display the charms. 2. Click Settings . 3. Click Change PC settings in the bottom-right corner of the screen, and then select General from the PC settings screen. 4. Scroll the right-side choices down to display Refresh your PC without affecti[...]

4. Scroll the right-side choices down to display Remove everything and reinstall Windows . 5. Under Remove everything and reinstall Windows , selec t Get started , and follow the on-screen instructions. Using HP Software Setup HP Software Setup can b e used to re install drivers or select software that has been corrupted or deleted from the system.[...]

11 Backup and Recovery in SLED Recovery after a system failure is as good as your most recent backup. As you add new softwar e and data files, you should continue to back up your system on a regula r basis to maintain a reasonably current back up. Your computer includes to ols provided by HP to he lp you safeguard your information and retrieve it i[...]

NOTE: Before you back up you r information, be sure you have desi gnated a location to save the backup files. 4. Click Save an d Backup to start the backup and to save the backup settings. To restore backup files: 1. Select Computer > More Applications > Tool s > Backup Manager Restore . 2. Click Backup Source , and then select the loca ti[...]

4. Press the down arrow to select Restore SLED HP-B NB preload image from the Linux boot menu, and then pr ess enter . 5. Using the arrow keys, select Yes when prompted: Do you want to start the System- Restore? 6. Follow the on-screen instructio ns. USB Recovery option (select models only) The USB Recovery Disk On Key (flash drive) option allows y[...]

4. Once the system has boote d, the Boot Options menu should appear. 5. Using the arrow keys, select USB Disk On Key and press ente r . NOTE: The descripti on may vary f rom one USB key to anoth er. Any en try other than O ptical Disk Drive, Notebook Hard Drive or Note book Ethernet s hould be the USB Recovery Disk On Key. 6. Once the USB Recovery [...]

12 Statement of Volatility The purpose of this document is to provide general information regarding non-volatil e memory in industry-standards based HP Bu siness Notebook PC systems and provide general instructions for restoring nonvolatile memory that can contain personal data after the system has been powered off and the hard drive has been remov[...]

f. If an Automatic DriveLock pa ssword is set, sele ct the Security menu, scroll down to Automatic DriveLock , then select the desired hard drive a nd disable protection. Repeat this procedure if more than one hard dr ive has an Automatic DriveLock p assword. g. Select the File menu, then Reset BIOS Security to factory default. Click yes at the war[...]

Non-volatile memory usage Non Volatile Memory Type Amount (Size) Does this memory store customer data? Does this memory retain data when power is removed? What is the purpose of this memory? How is data input into this memory? How is this memory write protected? Real Time Clock (RTC) battery backed-up CMOS configuration memory (CMOS) 256 Bytes No Y[...]

Non Volatile Memory Type Amount (Size) Does this memory store customer data? Does this memory retain data when power is removed? What is the purpose of this memory? How is data input into this memory? How is this memory write protected? Intel Manageme nt Engine Firmware (present only in models ending in a ‘p’ or ‘w’ or with Intel Centrino P[...]

Questions and answers 1. How can the BIOS settings be restor ed (returned to factory settings)? a. Turn on or restart the computer and press F10 when prompted n ear th e bottom of the display. b. Select File , then select Restore defaults . c. Follow the on-screen instructions. d. Select File , save changes and exit, then press Enter . 2. What kind[...]

13 Power cord set requirements The wide-range input feature of the computer permit s it to operate from a ny line voltage from 100 to 120 volts ac, or from 220 to 240 volts ac. The 3-conductor power cord set in cluded with the computer me ets the requiremen ts for use in the country or region where the equipment is purchased. Power cord sets for us[...]

Requirements for specific countries and regions Country/region Accredited agency Applicable note number Argentina IRAM 1 Australia SAA 1 Austria OVE 1 Belgium CEBEC 1 Brazil ABNT 1 Canada CSA 2 Chile IMQ 1 Denmark DE MKO 1 Finland FIMKO 1 France UTE 1 Germany VDE 1 India ISI 1 Israel SII 1 Italy I MQ 1 Japan JIS 3 The Netherlands KEMA 1 New Zealand[...]

Country/region Accredited agency Applicable note number The United States UL 2 1. The flexible cord must be Type HO5VV-F, 3-conductor, 0.75mm2 conduc tor size. Power cord set fittings (appliance coupler and wall plug) must bear the certification mark of th e agen cy responsible for evaluation in the count ry or region where it will be used. 2. The [...]

14 Recycling Battery When a non-rechargeable or recharge able battery has reache d the end of its useful life, do not dispose of the battery in ge neral household waste . Follow the local laws and regulations in your area for battery disposal. HP encourages customers to recycle used electronic hardware, HP original pr int cartridges, and rechargeab[...]

NOTE: The procedures provided in this chapter ar e general disas sembly instructions. Specific details, such as sc rew sizes, quantities, and locations, and componen t shapes and sizes, can vary from one computer model to another. Perform the follow ing steps to disassemble the dis play assembly: 1. Remove all screw covers (1) and screws (2) that s[...]

4. Disconnect all display panel cables (1) from the display inverter and remove the inverter (2) . 5. Remove all screws (1) that secure the display panel as sembly to the display enclosure. 6. Remove the displa y pane l assembly (2) from the display enclosure. 7. Position the display pane l assembly upside-down. 8. Remove all screws that se cure th[...]

10. Remove the display panel frame (2) from the display panel. 11. Remove the screws (1) that secure the backlight cover to the display panel. 12. Lift the top edge of the backlight cover (2) and swing it outward. 13. Remove the backlight cover. 14. Position the display panel right-side up. 124 Chapter 14 Recycling[...]

15. Remove the backlight cables (1) from the clip (2) in the display panel. 16. Position the display panel upside-down. WARNING! The backlight contains mercur y. Exercise caution when removing and handling the backlight to av oid damaging this c omponent and c ausing exposure to the me rcury. 17. Remove the backlight fram e from the display panel. [...]

18. Remove the backlight from the backlight frame. 19. Disconnect the display panel cable (1) from the LCD panel. 20. Remove the screws (2) that secure the LCD panel to the display rear panel. 21. Release the LCD panel (3) from the display rear panel. 22. Release the tape (4) that secures the LCD panel to the display rear panel. 23. Remove the LCD [...]

Index A AC adapter, spare p art numbers 25, 27 AC adapter/battery light 15 advanced system di agnostics 81 antennas disconnecting 46, 48 audio boar d removal 58 spare part number 20, 27, 58 audio boar d cable, illus trated 23 audio, product description 2 audio-in (microphone) jack, identif ying 15 audio-out (headphone) jack, identif ying 15 B backu[...]

fn key, identifying 12 function board removal 59 spare part number 20, 28, 59 function keys, identifying 12 G graphics, product description 1 grounding equipment and methods 34 H hard drive precautions 31 product description 2 removal 40 spare part numbers 20, 24, 40 specifications 96 Hard Drive Hardware Kit, spare part number 24, 27, 40 hard drive[...]

keyboard 3 memory module 1 microphone 2 mini 2 operating system 3 pointing devices 3 ports 3 power requirements 3 processor s 1 product name 1 security 3 serviceability 4 webcam 2 wireless 2 product name 1 R recovery 106, 109 recovery partition 101, 105 recycle computer 107 refresh 106 removal/replacement procedures 35, 50 remove everything and rei[...]