HP (Hewlett-Packard) HDX 18 manual

HP HD X 1 8 Enter tainment PC Maintenance and Se r v ice Guide Doc ument P art Number: 4 8 7 2 6 2 -00 1 No vember 200 8 This guide is a troubleshooting reference used for ma intaining and servicing the computer . It provides comprehensi ve information on identifying computer feat ures, components, and spare parts; troubleshooting computer problems[...]

© Copyright 2008 He wlett-Packard De velopment Compan y , L.P . Bluetooth is a trademark owned b y its proprietor and used by He wlett-P ackard Company under license. Intel and Core are trademar ks or registered trademarks of Intel Corporation or its subsidiaries in the United States and other c ountries. Microsoft, W indows, an d W indo ws V ista[...]

Safety warning notice Å WA R N I N G : T o reduce the pos sibility of heat-re lated injur ie s or of o ver heatin g the computer , d o no t place the computer dir ectly on you r l a p o r ob st r uc t th e c om p ut e r a i r ven t s. Us e th e c om p ut e r o n ly on a h a rd, f l at s u r fa c e. Do n ot a l l ow a n ot h e r h a rd s ur f ac e,[...]

Cont ent s iv Cont ent s 1 Product description 2 External component identification Top components . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–1 Display components . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .[...]

Cont ent s v Bluetooth module . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–23 Keyboard . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–24 Power button board cable . [...]

Cont ent s vi 8 Backup and recovery Recovering system information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8–1 Creating recovery discs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8–1 Backing up[...]

Produc t desc ripti on 1–1 1 Pr oduc t desc ription Category Description Product name HP HDX 18 Entertainment PC Processor s Intel® Core™2 Duo processor s: ■ QX9300 2.53-GHz processor , 12-MB L2 cache, 1066-MHz front side bus (FSB) ■ QX9100 2.26-GHz processor , 12 -MB L2 cache, 1066-MHz FSB ■ QX9000 2.00-GHz processor , 12 -MB L2 cache, [...]

Produc t desc ripti on 1–2 Hard drives Suppor ts 9.50-mm, 6.35-cm (2.50-inch) hard drives Suppor ts second hard drive Suppor ts HP 3D Dr iveGuard protection Customer-accessible Serial A T A Suppor ts the follo wing hard drives: ■ 500-GB, 5400-rpm ■ 400-GB, 5400-rpm ■ 320-GB, 7200-rpm ■ 320-GB, 5400-rpm ■ 250-GB, 7200-rpm ■ 250-GB, 540[...]

Produc t desc ripti on 1–3 A udio High-definition audio Integrated subw oof er Suppor ts Microsoft® premium requirements 2 Altec Lansing P a vilion-branded speakers We b c a m Low-light V GA camera Fix ed (no tilt) Activity LED 640 × 480 by 30 24 frames per second Modem 56K V .92 1.5-inch data/f ax m odem with digital line guard Modem cable is [...]

Produc t desc ripti on 1–4 Po r t s 1394 A udio-in (mono microphone) A udio-out (stereo headphones, 2) Consumer infrared eSA T A HDMI Multi-pin A C power RJ-45 (Ethernet, includes link and activity lights) TV tuner USB (3) V GA (Dsub 15-pin) suppor ting 1600 × 1200 e xter n al resolution at 75 GHz (hot plug/unplug with auto-detect) Docking Suppo[...]

External co mponent i dentif icati on 2–1 2 External component identification T op components Displa y components Item Component Description 1 Internal display s witch T ur ns off the displa y if th e displa y is closed while the computer is on. 2 Wireless antennae (2) Send an d receiv e wireless signals to communicate with WLANs. ✎ The antenna[...]

External co mponent i dentif icati on 2–2 Buttons, speak ers, and fingerprint r eader Item Component Function 1 Po w e r b u t t o n * ■ When the computer is off, press th e button to turn on the computer . ■ When the computer is on, briefly press the button to initiate Sleep . ■ When the computer is in the Sleep state, briefly press the bu[...]

External co mponent i dentif icati on 2–3 - V olume scroll zone Adjusts speaker v olume. T o decrea se v olume , slide your finger to the left, or press and hold the minus (-) sign. Y o u can also tap the min us sign. T o increase volume , slide your finger to th e right, or press and hold the plus (+) sign. Y ou can also tap the plus sign. q T r[...]

External co mponent i dentif icati on 2–4 Keys Item Component Function 1 esc ke y Display s system inf or mation when pressed in comb ination with the fn key . 2 fn ke y Ex ecutes frequently used system func tions when pressed in combination with a function ke y or the esc key . 3 Windows logo k ey Display s the Windows Start menu. 4 Windows appl[...]

External co mponent i dentif icati on 2–5 Lig h t s Item Component Function 1 P ower lights (2)* ■ On: The computer is on. ■ Blinking: The computer is in the Sleep state. ■ Off: The computer is off or in Hibernation. 2 Batter y light ■ On: A batter y is charging. ■ Blinking: A batter y that is the only av ailab le power source has reach[...]

External co mponent i dentif icati on 2–6 Po i n t i n g d e v i c e s Item Component Function 1 T ouchP ad light ■ White: T ouchPad is enab led. ■ Amber : T ouchP ad is disabled. 2 T ouchP ad* Mov es the pointer and select s or activates items on the screen. 3 Left T ouchP ad button* Functions like th e left b utton on an e xternal mouse. 4 [...]

External co mponent i dentif icati on 2–7 Fr ont compon ents Right-side components Item Component Function 1 Digital Media Slot Suppor ts the foll owing optional digital card f ormats: ■ Memory Stick (MS) ■ Memory Stick Pro (MSP) ■ MultiMediaCard (MMC) ■ Secure Digital (SD) Memor y Card ■ xD-Picture Card (XD) 2 Digital Media Slot light [...]

External co mponent i dentif icati on 2–8 Left-side components Rear component Item Component Function 1 Security cable slot Attaches an option al security cable to the computer . ✎ The security cable is designed to act as a deterrent, but it may not prevent the computer from being mishandled or stolen. 2 External monitor por t Connects an ex te[...]

External co mponent i dentif icati on 2–9 Bottom components Item Component Function 1 Batter y ba y Holds the batter y . 2 Batter y release latch Releases th e batter y from the batter y bay . 3 V ents (11) Enable airflo w to cool internal components. ✎ The computer fan starts up automati cally to cool internal components and prevent overheatin[...]

Illustr ated parts catalog 3–1 3 Illustrated parts catalog Ser vice tag When ordering parts or requesting information, prov ide the computer serial number and model description provided on the service tag. Item Component Description 1 Product name This is the product name a ffix ed to the front of your computer . 2 Serial number (s/n) This is an [...]

Illustr ated parts catalog 3–2 Computer major components[...]

Illustr ated parts catalog 3–3 Item Description Spare P art Number (1) 18.4-inch, AntiGlare, dual- lamp, display assemb ly (includes 2 WLAN antenna transceiv ers and cables , we bcam, microphones , and logo) 498166-001 ✎ See “Display assembly components” on page 3-7 for information on display assembly spare part numbers. (2) Switch co ver 4[...]

Illustr ated parts catalog 3–4 (9a) Base enclosure , includes: 496880-001 (9b) P ower connector cab le P ower connector cab le bracket (not illustr ated) 7 rubber feet (not illustrated) Rubber Feet Kit (not illustrated, includes 7 rubber f eet) 496889-001 (10) Speaker assembly 496887-001 (11) T op co ver (includes finger print reader board, fing [...]

Illustr ated parts catalog 3–5 (21) Hard drive (includes left and right hard drive brac k e ts, Mylar slee ve, connector , and isolators) 500-GB, 5400-rpm 501911-001 400-GB, 5400-rpm 501912-001 320-GB, 7200-rpm 507553-001 320-GB, 5400-rpm 503485-001 250-GB, 7200-rpm 507552-001 250-GB, 5400-rpm 503484-001 160-GB, 7200-rpm 503486-001 160-GB, 5400-r[...]

Illustr ated parts catalog 3–6 (24) WLAN module: ■ Atheros AR9280 802.11a/b/g/n WLAN modu le f or use in Antigua and Barbuda, Barbados, Beliz e, Canada, the Ca yman Is lands, Guam, Puer to Rico, T rinidad and T obago , the U .S. Virgin Islands, and the United States 482260-001 ■ Atheros AR9280 802.11a/b/g/n WLAN module f or use in Afghanistan[...]

Illustr ated parts catalog 3–7 Displa y assembl y components Item Description Spare part number (1) Display enc losure 496873-001 Display Cable Kit , includes: 496876-001 (2a) Wireless antenna tr ansceiv ers and cables (2b) W ebcam/microph one module cable (2c) Displa y panel cable (3) Display hinge co ver 496875-001 Display Hinge Kit , includes:[...]

Illustr ated parts catalog 3–8 Mass storage d e vices Item Description Spare part number 1 Hard drives (include left and right hard drive brac ke ts, Mylar slee v e, connector , and isolators) 500-GB, 5400-rpm 501911-001 400-GB, 5400-rpm 501912-001 320-GB, 5400-rpm 503485-001 320-GB, 7200-rpm 507553-001 250-GB, 7200-rpm 507552-001 250-GB, 5400-rp[...]

Illustr ated parts catalog 3–9 P lastics Kit Item Description Spare part number Plastics Kit 496888-001 1 ExpressCard slot bezel 2 Hard drive cov er (includes five captive scre ws, secured b y C-clips) 3 WLAN module compar tment cov er (includes one captive scre w , secured by a C-clip)[...]

Illustr ated parts catalog 3–1 0 Miscellan eous parts Description Spare part number AC a d a p t e r 120-W A C adapter for use in all countrie s and regions e xcept Germany 463953-001 120-W A C adapter for use only in Germany 513117-001 Bluetooth laser mouse 455916-002 Pow e r c o r d s F or use in Argentina 490371-D01 F or use in A ustralia 4903[...]

Illustr ated parts catalog 3–1 1 Sequential part number listing Spare part number Description 371693-001 Wired headset with volume control 449729-001 R TC batter y 455916-002 Bluetooth laser mouse 463953-001 120-W A C adapter f or use in al l countries and regions except Germany 465540-001 Full function remo te control without telete xt 465541-00[...]

Illustr ated parts catalog 3–1 2 483113-001 Bluetooth module ✎ The Bluetooth module spare part kit does not include a Bluetooth module cable. The Bluetooth module cable is availabl e using spare part number 496872-001. 490371-001 P ower cord fo r use in Ca nada, Mexico , and the United States 490371-011 P ower cord f or use in Au stralia 490371[...]

Illustr ated parts catalog 3–1 3 496878-B31 K eyboard f or use in the Nether lands 496878-DJ1 K eyboard f or use in Greece 496880-001 Base enclosure (includes power connector cab le, po wer connector cab le brac ket, and 7 rubber f eet) 496881-001 T op cov er (includes finger print reader boar d, finger print reader board cable, T ouchPad, and T [...]

Illustr ated parts catalog 3–1 4 501911-001 500-GB, 5400-rpm hard drive (includes left and right hard dr ive brac k ets, Mylar slee v e, connector , and isolators) 501912-001 400-GB, 5400-rpm hard drive (includes left and right hard dr ive brac k ets, Mylar slee v e, connector , and isolators) 503393-001 160-GB, 5400-rpm hard drive (includes left[...]

Remo val and re placement pr ocedur es 4–1 4 Remo val and r eplacem ent procedur es Preliminary r eplacement requir ements To o l s r e q u i r e d Y ou will need the following tools to complete the remo val and replacement procedures: ■ Flat-bladed scre wdri ver ■ Magnetic scre wdri ver ■ Phillips P0 and P1 scre wdri vers Ser vice consider[...]

Remo val and re placement pr ocedur es 4–2 Dri ve handling Ä CAUT ION: Dri v es ar e fr agile componen ts that mus t be handled wi th car e. T o pre v ent damage to the compute r , damage to a dri ve , or loss o f infor matio n, obs erve thes e preca utions: ■ Befo r e remo ving or inserting a har d dri ve , shut do wn the co mputer . I f you [...]

Remo val and re placement pr ocedur es 4–3 The follo wing table show s how humidity af fects the electrost atic voltage le vels generated by dif ferent acti vities. Ä CAUT ION: A produc t can be degraded b y as little as 7 00 V . P ackaging and tr ansporting guidelines Follo w these grounding guidelines when pa ckaging and transporting equipment[...]

Remo val and re placement pr ocedur es 4–4 Equipment guidelines Grounding equipment must include either a wrist strap or a foot strap at a grounded workstation. ■ When seated, wear a wrist strap connected to a grounde d system. Wrist straps are flexible straps with a minimum of one megohm ±10% resistance in the ground cords. T o provide proper[...]

Remo val and re placement pr ocedur es 4–5 Unkno wn user pass word If the computer you are servicing has an unkno wn user password, follo w these steps to clear the password: ✎ These steps also clear CMOS. 1. Shut do wn the computer . If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it do wn t[...]

Remo val and re placement pr ocedur es 4–6 Component replacement pr ocedures This chapter provides remo v al and replacement procedures. There are as many as 95 scre ws, in 8 different sizes, that must be remo ved, replaced, or loosened when servicing the computer . Make special note of each scre w si ze and location during remov al and replaceme[...]

Remo val and re placement pr ocedur es 4–7 Computer feet The computer feet are adhesi ve-back ed rubber pads. The feet are included in the Rubber Feet Kit, spare part number 496889-001. There are 7 rubber feet, in two dif ferent sizes ( 1 and 2 ), that attach to the base enclosure in the locations illustrated belo w .[...]

Remo val and re placement pr ocedur es 4–8 Batt ery Before disassembling the computer , follo w these steps: 1. Shut do wn the computer . If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it do wn through the operating system. 2. Disconnect all external de vices connected to the computer . 3. Dis[...]

Remo val and re placement pr ocedur es 4–9 Optical dri ve ✎ The optical dri ve spare part kit includes an optical dri ve bezel and brack et. Before removing the optical dri v e, follow these steps: 1. Shut do wn the computer . If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it do wn through t[...]

Remo val and re placement pr ocedur es 4–1 0 5. If it is necessary to replace the optical dri ve bracket: a. Position the optical dri ve with the rear to ward you. b . Remov e the two Phillips PM2.0×4.0 scre ws 1 that secure the optical dri ve brack et to the optical dri ve. c. Remov e the optical dri ve brack et 2 . Re verse this procedure to r[...]

Remo val and re placement pr ocedur es 4–1 1 Har d d ri ve ✎ The hard dri ve spare part kit includes a left and right bracket, Mylar slee ve, connector , and four isolators. Before removing the hard dri v e, follo w these steps: 1. Shut do wn the computer . If you are unsure whether the computer is off or in Hibernation, turn the computer on, a[...]

Remo val and re placement pr ocedur es 4–1 2 3. Disconnect the hard dri ve cable 1 from the system board. 4. Grasp the Mylar tabs 2 on the hard dri ve and slide the hard dri v e 3 away from the hard dri ve connector . 5. Remov e the hard dri ve 4 from the hard dri v e bay . 6. If it is necessary to replace the left and right hard dri ve bracke ts[...]

Remo val and re placement pr ocedur es 4–1 3 TV t uner mod ule Before removing the TV tuner module, follo w these steps: 1. Shut do wn the computer . If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it do wn through the operating system 2. Disconnect all external de vices connected to the comput[...]

Remo val and re placement pr ocedur es 4–1 4 RT C b at te r y ✎ Removing the R TC battery and lea ving it uninstalled for 5 or more minutes causes all passwords and CMOS settings to be cleared. Before removing the R TC battery , follo w these steps: 1. Shut do wn the computer . If you are unsure whether the computer is off or in Hibernation, tu[...]

Remo val and re placement pr ocedur es 4–1 5 Memor y module Before removing the memory module, follo w these steps: 1. Shut do wn the computer . If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it do wn through the operating system. 2. Disconnect all external de vices connected to the computer .[...]

Remo val and re placement pr ocedur es 4–1 6 WLAN modul e Before removing the WLAN module, follo w these steps: 1. Shut do wn the computer . If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it do wn through the operating system. 2. Disconnect all external de vices connected to the computer . 3. [...]

Remo val and re placement pr ocedur es 4–1 7 Remov e the WLAN module: 1. Loosen the Phillips PM2.5×6.0 capti ve scre w 1 that secures the WLAN module compartment co ver to the computer . 2. Lift the right side of the WLAN module compartment cov er 2 , swing it up and to the left, and then remov e the cove r 3 . The WLAN module compartment cov er[...]

Remo val and re placement pr ocedur es 4–1 8 Swi t c h c ove r Before removing the switch co ver , follow these steps: 1. Shut do wn the computer . If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it do wn through the operating system. 2. Disconnect all external de vices connected to the compute[...]

Remo val and re placement pr ocedur es 4–1 9 3. T urn the computer display-side up, with the front toward you. 4. Open the computer as far as possible. 5. Lift the right side of the switch cov er 1 until it detaches from the computer . 6. Remov e the switch cov er 2 b y lifting it straight up. Re verse this procedure to install the switch co ver [...]

Remo val and re placement pr ocedur es 4–20 Keyb o a r d c o ve r Before removing the k eyboard co ver , follow these steps: 1. Shut do wn the computer . If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it do wn through the operating system. 2. Disconnect all external de vices connected to the c[...]

Remo val and re placement pr ocedur es 4–2 1 3. Disconnect the LED board cable from the LED board. 4. Remov e the ke yboard cov er . Re verse this procedure to install the ke yboard cov e r .[...]

Remo val and re placement pr ocedur es 4–2 2 P o wer button boar d Before removing the po wer button board, follow these steps: 1. Shut do wn the computer . If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it do wn through the operating system. 2. Disconnect all external de vices connected to th[...]

Remo val and re placement pr ocedur es 4–2 3 Bluetooth module ✎ The Bluetooth module spare part kit does not include a Bluetooth module cable. The Bluetooth module cable is av ailable using spare part number 496872-001. See “Bluetooth module cable” on page 4-28 for Bluetooth module cable remov al information. Before removing the Bluetooth m[...]

Remo val and re placement pr ocedur es 4–2 4 Keyb o a r d Before removing the k eyboard, follo w these steps: 1. Shut do wn the computer . If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it do wn through the operating system. 2. Disconnect all external de vices connected to the computer . 3. Di[...]

Remo val and re placement pr ocedur es 4–2 5 Remov e the ke yboard: 1. T urn the computer upside down, with the front to ward you. 2. Remov e the two Phillips PM2.5×7.0 scre ws that secure the ke yboard to the computer . 3. T urn the computer display-side up, with the front toward you. 4. Open the computer as far as possible. 5. Remov e the four[...]

Remo val and re placement pr ocedur es 4–2 6 6. Lift the rear edge of the ke yboard 1 until it rests at an angle. 7. Release the ke yboard 2 by sliding it back to disengage the tabs on the front edge of the k eyboard from the top cov er and rest it on the display . 8. Release the zero insertion force (ZIF) connector 1 to which the ke yboard cable[...]

Remo val and re placement pr ocedur es 4–2 7 P o wer button boar d cable ✎ The po wer button board cable is included with the po wer b utton board, spare part number 498325-001. Before removing the po wer button board cable, follow these steps: 1. Shut do wn the computer . If you are unsure whether the computer is off or in Hibernation, turn th[...]

Remo val and re placement pr ocedur es 4–2 8 Bluetooth module cabl e Before removing the Bluetooth module cable, follo w these steps: 1. Shut do wn the computer . If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it do wn through the operating system. 2. Disconnect all external de vices connected[...]

Remo val and re placement pr ocedur es 4–2 9 LED board cable ✎ The LED board cable is included with the ke yboard cov er , spare part number 496883-001. Before removing the LED board cable, follo w these steps: 1. Shut do wn the computer . If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it do[...]

Remo val and re placement pr ocedur es 4–30 Speak er assembly Before removing the speak er assembly , follo w these steps: 1. Shut do wn the computer . If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it do wn through the operating system. 2. Disconnect all external de vices connected to the com[...]

Remo val and re placement pr ocedur es 4–3 1 Displa y assembly Before removing the display assembly , follo w these steps: 1. Shut do wn the computer . If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it do wn through the operating system. 2. Disconnect all external de vices connected to the com[...]

Remo val and re placement pr ocedur es 4–3 2 Ä CAUT ION: Support the display ass embly w hen remo v ing the follo wing sc r ew s. Failur e to support the display asse mbly can r esult in damage to the dis play a sse mbl y and other computer com ponents. 5. Remov e the four Phillips PM2.5×7.0 scre ws 1 that secure the display assembly to the com[...]

Remo val and re placement pr ocedur es 4–3 3 8. T urn the display assembly upside down, with the bottom edge to ward you. 9. Release the display enclosure bottom edge 1 as far as the wireless antenna cables and display logo LED cable allo w . 10. Remov e the wireless antenna cables 2 from the slot b uilt into the display hinge cov er . 11. Discon[...]

Remo val and re placement pr ocedur es 4–34 16. If it is necessary to replace the webcam/microph one module, remov e the Phillips PM2.0×4.0 scre w 1 that secures the module to the display bezel. 17. Release the webcam/microphone module 2 as far from the display bezel as the webcam/microphone module cable allo ws. 18. Disconnect the webcam/microp[...]

Remo val and re placement pr ocedur es 4–3 5 21. If it is necessary to replace the webcam/microphone module cable, remov e the cable from the display panel. The webcam/microphone module cable is included in the Display Cable Kit, spare part number 496876-001. 22. If it is necessary to replace the display panel cable, detach the adhesi ve reinforc[...]

Remo val and re placement pr ocedur es 4–3 6 25. If it is necessary to replace the display in v erter , release the display in verter 1 as far from the display bezel as the backlight cables and display panel cable allo w . 26. Disconnect the two backlight cables 2 and the display panel cable 3 from the display in verter , and remove the display i[...]

Remo val and re placement pr ocedur es 4–3 7 29. Remov e the four Phillips PM2.0×4.0 scre ws 1 that secure the display hinges to the display panel. 30. Remov e the four Phillips PM2.5×7.0 scre ws 2 that secure the display hinges to the display panel. 31. Remov e the display hinges 3 . The display hinges and display hinge bracket are included in[...]

Remo val and re placement pr ocedur es 4–38 To p c o v e r Before removing the top co ver , follow these steps: 1. Shut do wn the computer . If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it do wn through the operating system. 2. Disconnect all external de vices connected to the computer . 3. [...]

Remo val and re placement pr ocedur es 4–3 9 Remov e the top cov er: 1. T urn the computer upside down, with the front to ward you. 2. Remov e the 12 Phillips PM2.5×7.0 scre ws that secure the top cov er to the base enclosure. 3. Remov e the se ven Phillips PM2.0×4.0 scre ws that secure the top cover to the base enclosure.[...]

Remo val and re placement pr ocedur es 4–40 4. T urn the computer right-side up, with the front toward you. 5. Disconnect the follo wing cables from the system board: 1 T ouchPad board cable 2 T ouchPad on/off b utton board cable 3 USB board cable 4 Po wer connector cable 6. Release the po wer connector cable 1 and USB board cable 2 from the clip[...]

Remo val and re placement pr ocedur es 4–4 1 7. Remov e the two Phillips PM2.5×7.0 scre ws that secure the top cov er to the base enclosure. 8. Lift the rear edge 1 of the top cov er until it rests at an angle. 9. Slide the top cov er 2 back until the fingerprint reader board cable is accessible. 10. Release the ZIF connector 1 to which the fing[...]

Remo val and re placement pr ocedur es 4–4 2 T ouchP ad on/off button board Before removing the T ouchPad on/of f b utton board, follo w these steps: 1. Shut do wn the computer . If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it do wn through the operating system. 2. Disconnect all external de[...]

Remo val and re placement pr ocedur es 4–4 3 Remov e the T ouchPad on/of f button board: 1. T urn the top cover upside do wn, with the front to ward you. 2. Remov e the Phillips PM2.0×4.0 scre w 1 that secures the T ouchPad on/off b utton board to the top cover . 3. Remov e the T ouchPad on/off b utton board 2 . Re verse this procedure to instal[...]

Remo val and re placement pr ocedur es 4–44 Sys t e m b o a r d ✎ The system board spare part kit includes replacement thermal material. Before removing the system board, follo w these steps: 1. Shut do wn the computer . If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it do wn through the ope[...]

Remo val and re placement pr ocedur es 4–4 5 Remov e the system board: 1. T urn the computer upside down, with the front to ward you. 2. Disconnect the subwoofer cable from the system board. 3. T urn the computer right-side up, with the front toward you. 4. Disconnect the fan cable 1 from the system board. 5. Release the ZIF connector to which th[...]

Remo val and re placement pr ocedur es 4–46 8. Remov e the three Phillips PM2.5×7.0 scre ws that secure the system board to the base enclosure. 9. Use the optical dri ve connector 1 to lift the system board 2 until it rests at an angle. 10. Remov e the system board 3 by sliding it up and to the right. Re verse this procedure to install the syste[...]

Remo val and re placement pr ocedur es 4–4 7 Fa n Before removing the f an, follow these steps: 1. Shut do wn the computer . If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it do wn through the operating system. 2. Disconnect all external de vices connected to the computer . 3. Disconnect the p[...]

Remo val and re placement pr ocedur es 4–48 Subw oofer Before removing the subw oofer , follo w these steps: 1. Shut do wn the computer . If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it do wn through the operating system. 2. Disconnect all external de vices connected to the computer . 3. Dis[...]

Remo val and re placement pr ocedur es 4–4 9 Remov e the subwoofer: 1. Remov e the three Phillips PM2.5×5.0 broadhead scre ws 1 that secure the subwoofer to the base enclosure. 2. Remov e the subwoofer 2 b y lifting it straight up. ✎ The rubber grommets 3 should be inspected and replaced in the correct locations 4 on the subwoofer . These grom[...]

Remo val and re placement pr ocedur es 4–50 Audio/infr ared boar d Before removing the audio/infrared board, follo w these steps: 1. Shut do wn the computer . If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it do wn through the operating system. 2. Disconnect all external de vices connected to [...]

Remo val and re placement pr ocedur es 4–5 1 USB boar d Before removing the USB board, follo w these steps: 1. Shut do wn the computer . If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it do wn through the operating system. 2. Disconnect all external de vices connected to the computer . 3. Disc[...]

Remo val and re placement pr ocedur es 4–5 2 P o wer connector cable ✎ The po wer connector cable is included in the base en closure spare part kit, spare part number 496880-001. Before removing the po wer connector cable, follow these steps: 1. Shut do wn the computer . If you are unsure whether the computer is off or in Hibernation, turn the [...]

Remo val and re placement pr ocedur es 4–5 3 TV tuner modul e cable ✎ The TV tuner module cable is included in the Cable Kit, spare part number 496891-001. Before removing the TV tuner module cable, follo w these steps: 1. Shut do wn the computer . If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then s[...]

Remo val and re placement pr ocedur es 4–54 F an/heat sink assembly ✎ T o properly ventilate the computer , allo w at least a 7.6-cm (3-inch) clearance on the left side of the computer . The computer uses an electric fan for v entilation. The fan is controlled b y a temperature sensor and is designed to turn on automatically when high temperatu[...]

Remo val and re placement pr ocedur es 4–5 5 Remov e the fan/heat sink assembly: 1. Disconnect the fan cable 1 from the system board. 2. Loosen the four Phillips PM2.0×10.0 capti ve scre ws 2 and the two Phillips PM2.5×5.0 captiv e scre ws 3 that secure the fan/heat sink assembly to the system board. ✎ Due to the adhesi ve quality of the ther[...]

Remo val and re placement pr ocedur es 4–5 6 Processor ✎ The processor spare part kit includes replacement thermal material. Before removing the processor , follow these steps: 1. Shut do wn the computer . If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it do wn through the operating system. [...]

Remo val and re placement pr ocedur es 4–5 7 Remov e the processor: 1. T urn the processor locking screw 1 one-half turn counterclockwise until you hear a click. 2. Lift the processor 2 straight up and remov e it. ✎ The gold triangle 3 on the processor must be aligned with the triangle icon 4 embossed on the processor socket when you install th[...]

Setup Uti lit y 5–1 5 Setup Utility The Setup Utility is a R OM-based information and cust omization utility that can be used even when your W indows operating system is not working. The utility reports information about the computer and provid es settings for startup, security , and other preferences. ✎ The fingerprint reader (select models on[...]

Setup Uti lit y 5–2 Displa y ing s y stem inf ormation The follo wing procedure explains ho w to display system in formation in the Setup Utility . If the Setup Utility is not open, begin at step 1. If the Setup Utility is open, be gin at step 2. 1. T o start the Setup Utility , turn on or restart the computer , and then press f10 while “Press [...]

Setup Uti lit y 5–3 Closing the Setup Utilit y Y ou can close the Setup Utility with or without saving changes. ■ T o close the Setup Utility and save your changes from the current session, use either of the follo wing procedures: ❏ Press f10 , and then follow the instructions on the screen. – or – ❏ If the Setup Utility menus are not v[...]

Setup Uti lit y 5–4 S ystem Configur ation menu Diagnostics menu Select T o do this Language Suppor t Change the Setup Utility language. Boot Options Set the f ollowing boot options: ■ f10 and f12 Dela y (sec.)—Set the dela y fo r the f10 and f12 functions of the Setup Utility in inter vals of 5 seconds each (0, 5, 10, 15, 20). ■ CD-ROM boo[...]

Spe cificat ion s 6–1 6 Specifications Computer specifications Metric U .S. Dimensions Length 28.6 cm 11.26 in Width 43.6 cm 17.17 in Height (front to rear) 3.4 to 4.4 cm 1.34 to 1.73 in W eight 4.0 kg 8.83 lbs Input power Operating v oltage 19.0 V dc @ 4.74 A - 65 W Operating current 4.74 A T emperature Operating (not writing to optica l disc) 0[...]

Spe cificat ion s 6–2 1 8.4 -inc h displa y specifications Metric U .S. Dimensions Height 23.0 cm 9.06 in Width 39.9 cm 15.71 in Diagonal 46.7 cm 18.40 in Number of colors Up to 16.8 million Contrast ratio 250:1 (typical) Brightness 180 nits (typical) Pixel resolution Pitch 0.279 × 0.279 mm F or mat 1920 × 1080 Configuration RGB v er tical str [...]

Spe cificat ion s 6–3 Hard dr i ve specifications 500-GB* 400-GB* 320-GB* Dimensions Height 9.5 mm 9.5 mm 9.5 mm Width 70 mm 70 mm 70 mm W eight 101 g 101 g 101 g Interface type SA T A SA T A SA T A T ransfer rate 100 MB/sec 100 MB/sec 100 MB/sec Security A T A security A T A security A T A secur ity Seek times (typical read, including setting) S[...]

Spe cificat ion s 6–4 250-GB* 160-GB* 80-GB* Dimensions Height 9.5 mm 9.5 mm 9.5 mm Width 70 mm 70 mm 70 mm W eight 101 g 101 g 101 g Interface type SA T A SA T A SA T A T ransfer rate 100 MB/sec 100 MB/sec 100 MB/sec Security A T A security A T A security A T A secur ity Seek times (typical read, including setting) Single trac k 3 ms 3 ms 3 ms A[...]

Spe cificat ion s 6–5 Blu-ra y R OM D VD±RW SuperMulti DL Dri v e specifications S ystem DMA specifications Applicable disc Read: Write: BD-ROM, BD-R OM-DL, BD-R, BD-R-DL, BD-RE, BD-RE-DL, D VD-ROM, D VD+R, D VD+R-DL, D VD+RW , D VD-R, D VD-R-DL, D VD-RW , D VD-RAM (V er .2), CD-DA, CD-ROM (mode 1 and mode 2), CD-ROM XA (mode 2, f orm 1 and form[...]

Spe cificat ion s 6–6 S ystem memory map specifications S ystem interr upt specifications Size Memory address System function 640 KB 00000000-0009FFFF Base memor y 128 KB 000A0000-000BFFFF Video memor y 64 KB 000C0000-000CFFFF Video BIOS 64 KB 000E8000-000FFFFF System BIOS 00100000- XFFFFFFF Extended me mor y (based on memor y installed) (X+1)000[...]

Spe cificat ion s 6–7 S ystem I/O addr ess specifications I/O address (hex) System function (shipping configuration) 000 - 01F DMA controller 020 - 021 Program interrupt controller 024 - 025 Program interrupt controller 028 - 029 Program interrupt controller 02C - 03D Program interrupt controller 02E - 02F Motherboard resources 030 - 031 Program [...]

Spe cificat ion s 6–8 0C0- 0DF Direct memo r y access controller 0F0- 0F0 Numeric data processor 0200-027F Motherboard resources 3B0-3BB Mobile Intel 4 Series Express Chipset F amily 3C0-3DF Mobile Intel 4 Seri es Express Chipset F amily 400-47F Motherboard resources 4D0-4D1 Programmab le interrupt controller 500-57F Motherboard resources 1000-10[...]

Scr ew list ing 7–1 7 Scre w listing This section provides specif ication and reference inform ation for the screws used in the computer . The scre ws listed in this section are av ailable in the Screw Kit, spare part number 496890-001. Phillips P M2 .5×7 .0 scre w Where used: 1 One scre w that secures the optical dri ve to the computer 2 T wo s[...]

Scr ew list ing 7–2 Where used: 4 scre ws that secure the display assembly to the computer Where used: 4 scre ws that secure the displa y enclosure to the display assembly[...]

Scr ew list ing 7–3 Where used: 4 scre ws that secure the disp lay hinges to the display panel Where used: 12 scre ws that secure the top cover to the base enclosure[...]

Scr ew list ing 7–4 Where used: 2 scre ws that secure the t op cover to the base enclosure Where used: 3 scre ws that secure the syst em board to the base enclosure[...]

Scr ew list ing 7–5 Phillips P M2 . 0×4. 0 screw Where used: 2 scre ws that secure the optical drive brack et to the optical dri ve Where used: 1 T wo screws that secure the TV tuner module to the system board 2 T wo screws that secure the WLAN module to the system board Color Quantity Length Thread Head diameter Black 41 4.0 mm 2.0 mm 4.5 mm[...]

Scr ew list ing 7–6 Where used: 4 scre ws that secure the switch cover to the computer Where used: One scre w that secures the powe r button board to the top co v er[...]

Scr ew list ing 7–7 Where used: 1 One scre w that secures the Bluetooth module to the top cov er 2 Four scre ws that secure the keyboard to the computer 3 One scre w that secures the sp eaker assembly to the computer Where used: 2 scre ws that secure the wireless ante nna transceiv ers to the display enclosure Where used: One scre w that secures [...]

Scr ew list ing 7–8 Where used: 4 scre ws that secure the displa y hinge cover to the display panel Where used: 4 scre ws that secure the disp lay hinges to the display panel Where used: 7 scre ws that secure the t op cover to the base enclosure[...]

Scr ew list ing 7–9 Where used: One scre w that secures the T ouchPad on/of f button board to the top cov er Where used: 2 scre ws that secure the fan to the base enclosure[...]

Scr ew list ing 7–1 0 Where used: 1 One scre w that secures the audio/infrared board to the base enclosure 2 One scre w that secures the USB board to the base enclosure Where used: One scre w that secures the power connect or cable bracket to the base enclosure[...]

Scr ew list ing 7–1 1 Phillips P M2 .5×6 . 0 captiv e scre w Where used: 1 Fi ve capti v e scre ws that secure the hard dri ve co ver to the computer (scre ws are secured b y C clips) 2 One capti ve scre w that secures the WLAN module compar tment cov er to the computer (scre w is secured by a C clip) Color Quantity Length Thread Head diameter B[...]

Scr ew list ing 7–1 2 Phillips P M3 . 0×4. 0 scre w Where used: 4 scre ws that secure the hard drive left and right brackets to the hard dri ve Color Quantity Length Thread Head diameter Silver 4 4.0 mm 3.0 mm 5.0 mm[...]

Scr ew list ing 7–1 3 Phillips P M 2. 5×5 . 0 br oadhead sc re w Where used: 3 scre ws that secure the subwoofer to the base enclosure Color Quantity Length Thread Head diameter Silver 3 5.0 mm 2.5 mm 8.0 mm[...]

Scr ew list ing 7–1 4 Phillips P M 2. 5×1 1 . 0 capti ve scre w Where used: 4 capti ve scre ws that secure the fan/heat sink asse mbly to the system board (scre ws are secured by O rings) Color Quantity Length Thread Head diameter Silver 4 11.0 mm 2.5 mm 6.0 mm[...]

Scr ew list ing 7–1 5 Phillips P M 2. 5×5 . 0 capti ve scre w Where used: 2 capti ve scre ws that secure the fan/heat sink asse mbly to the system board (scre ws are secured by O rings) Color Quantity Length Thread Head diameter Silver 2 5.0 mm 2.5 mm 5.0 mm[...]

Back up and reco v ery 8–1 8 Bac k up and r eco v ery Reco vering s ystem inf ormation Recov ery after a system failure is as complete as your most current backup. HP recommends that you create recov ery discs immediately after software setup. As you a dd ne w software and data f iles, you should continue to back up your system on a regular basis[...]

Back up and reco v ery 8–2 ■ Number each disc before inserting it into the computer optical dri ve. ■ If necessary , you can exit the program before you ha ve fi nished creating the recov ery discs. The next time you open Recov ery Manager , you will be prompted to continue the disc creation process. T o create a set of recovery discs: 1. Sel[...]

Back up and reco v ery 8–3 Using s y stem rest ore points When you back up your system, you are creating a system re store point. A system restore point allows you to sa ve and name a snapshot of your hard dri ve at a specif ic point in time. Y ou can then recover back to that point if you want to re v erse subsequent changes made to your system.[...]

Back up and reco v ery 8–4 P erfor ming a reco very ✎ Y ou can recover only f iles that you hav e pre viously ba cked up. HP recommends that you use Reco very Manager to create an entire dri ve backup as soon as you set up your computer . Recov ery Manager software allo ws you to repair or re store the system if you e xperience system failure o[...]

Connec tor pin as signments 9–1 9 Connec tor pin assignments 13 9 4 Audio -in (microphone) Pin Signal 1 TPB- 2 TPB+ 3T P A - 4T P A + Pin Signal 1 A udio signal in 2 A udio signal in 3G r o u n d[...]

Connec tor pin as signments 9–2 Audio-out (h eadphone) External monitor Pin Signal 1 A udio out, left channel 2 A udio out, right channel 3G r o u n d Pin Signal 1 Red analog 2 Green analog 3 Blue analog 4 Not connected 5G r o u n d 6 Ground analog 7 Ground analog 8 Ground analog 9+ 5 V D C 10 Ground 11 Monitor detect 12 DDC 2B data 13 Hor izonta[...]

Connec tor pin as signments 9–3 HDM I Pin Signal 1 T ransition minimized diff erential signal (TDMS) data 2+ 2 TDMS data 2 shield 3 TDMS data 2- 4 TDMS data 1+ 5 TDMS data 1 shield 6 TDMS data 1 shield 7 TDMS data 0+ 8 TDMS data 0 shield 9 TDMS data 0- 10 TDMS clock + 11 TDMS data clock shield 12 TDMS data clock- 13 Consumer electronics control 1[...]

Connec tor pin as signments 9–4 RJ- 45 (network) Univ ersal Serial Bus Pin Signal 1T r a n s m i t + 2T r a n s m i t - 3R e c e i v e + 4 Unused 5 Unused 6R e c e i v e - 7 Unused 8 Unused Pin Signal 1+ 5 V D C 2D a t a 3 Data + 4G r o u n d[...]

P ower c ord s e t req u i rem e n t s 10 – 1 10 P o w er cor d set r equir ements The wide range input feature of the co mputer permits it to operate from any line voltage from 100 to 120 v olts AC or from 220 to 240 volts A C. The 3-conductor po wer cord set included with the computer meets the requirements for use in the country or region wher[...]

P ower c ord s e t req u i rem e n t s 10 – 2 Requir ements f or specific countries and r egions Country/region Accredited agency Applicable note number A ustralia EANSW 1 A ustria O VE 1 Belgium CEBC 1 Canada CSA 2 Denmark DEMK O 1 Finland FIMK O 1 F rance UTE 1 Germany VDE 1 Italy IMQ 1 Japan METI 3 The Netherlands KEMA 1 Norwa y NEMKO 1 The P [...]

Recycl i ng 11 – 1 11 Rec yc li n g Batter y When a battery has reached the end of its useful life, do not dispose of th e battery in general household waste. Follo w the local laws and regulations in your area for computer battery disposal. Displa y Å WA R N I N G : The bac klight cont ains mer cury . Ca ution mu st be e xer ci sed w hen remo v[...]

Recycl i ng 11 – 2 Perform the follo wing steps to disassemble the display assembly: 1. Remov e all scre w cov ers 1 and scre ws 2 that secure the display b ezel to the display assembly . 2. Lift up and out on the left and right inside edges 1 and the top and bottom inside edges 2 of the display bezel until the bezel disengages from the display a[...]

Recycl i ng 11 – 3 4. Disconnect all display panel cables 1 from the display in verter and remove the in verter 2 . 5. Remov e all scre ws 1 that secure the display panel a ssembly to the display enclosure. 6. Remov e the display panel assembly 2 from the display enclosure. 7. T urn the display panel assembly upside down. 8. Remov e all scre ws t[...]

Recycl i ng 11 – 4 9. Use a sharp-edged tool to cut the tape 1 that secures the sides of the disp lay panel to the display panel frame. 10. Remov e the display panel frame 2 from the display panel. 11. Remov e the scre ws 1 that secure the backlight cov er to the display panel. 12. Lift the top edge of the backlight cov er 2 and swing it outward.[...]

Recycl i ng 11 – 5 16. T urn the display panel upside down. 17. Remov e the backlight frame from the display panel. Å WA R N I N G : The backlight contai ns mercury . Exerc ise caution when remo ving and handling the backli ght to a vo id damaging this component and ca using e xposur e to the mer cury . 18. Remov e the backlight from the backlig[...]

Recycl i ng 11 – 6 19. Disconnect the display cable 1 from the LCD panel. 20. Remov e the scre ws 2 that secure the LCD panel to the display rear panel. 21. Release the LCD panel 3 from the display rear panel. 22. Release the tape 4 that secures the LCD panel to the display rear panel. 23. Remov e the LCD panel. 24. Recycle the LCD panel and back[...]

Index Inde x–1 Inde x 1394 port connector pinout 9–1 location 2–8 A AC adapter, spare part numbers 3–10 , 3–11 , 3–14 administrator password 5–3 advanced Setup Utility features 5–2 antennae disconnecting 4–17 locations 2–1 removal 4–33 spare part number 4–33 audio product description 1–3 audio/infrared board removal 4–50[...]

Inde x Index–2 connector pinout 1394 port 9–1 audio-in jack 9–1 audio-out jack 9–2 external monitor port 9–2 HDMI port 9–3 headphone jack 9–2 microphone jack 9–1 monitor port 9–2 network jack 9–4 RJ-45 jack 9–4 USB port 9–4 D Diagnostics menu, Setup Utility 5–4 Digital Media Slot 2–7 Digital Media Slot light 2–7 disket[...]

Index Inde x–3 headphone 2–7 microphone 2–7 network 2–8 RJ-45 2–8 TV antenna/cable 2–7 K key components 2–4 keyboard product description 1–4 removal 4–24 spare part numbers 3–3 , 3–12 , 3–13 , 3–14 , 4–24 keyboard cover removal 4–20 spare part number 3–3 , 3–13 , 4–20 keys esc 2–4 fn 2–4 function 2–4 integr[...]

Inde x Index–4 ports product description 1–4 power button 2–2 power button board removal 4–22 spare part number 3–3 , 3–13 , 4–22 power button board cable, removal 4–27 power connector 2–7 power connector cable removal 4–52 power cord set requirements 10–1 spare part numbers 3–10 , 3–12 power light 2–5 power requirements[...]

Index Inde x–5 subwoofer location 2–9 removal 4–48 spare part number 3–4 , 3–13 , 4–48 switch cover removal 4–18 spare part number 3–3 , 3–13 , 4–18 system board removal 4–44 spare part numbers 3–4 , 3–12 , 3–14 , 4–44 System Configuration menu, Setup Utility 5–4 system DMA specifications 6–5 system I/O address spe[...]