HP (Hewlett-Packard) LH 6000 manual

HP NetServer LH 6000/LH 6000r Service Manual Online Version: 1 .1 Last Updated: May 2000[...]

ii Notice The inf ormation c ontaine d in this docum ent is subj ect to c hange without no tice. Hewlett-Packard mak es no warrant y of any kind with regard to this m aterial, in cluding, but not limited to, the implied warranties of merchanta bility and fitness for a particular purpose . Hewle tt-Pack ard shal l not be lia ble for errors contained[...]

iii Contents 1 ..G eneral Information ......................................................................................................... ............................ 1 Notice to Service Tec hnicians .................................................................................................. ...................... 1 Removing Co vers - P[...]

Contents iv To disabl e SCSI A channel: ..................................................................................................... ................ 24 To conf igure the drive(s) in the hot-s wap cage as a RAID array: ............................................................ 25 Processors Guidelines ....................................[...]

Contents v Preventiv e Maintenanc e Proced ures .............................................................................................. ............. 55 Troubles hooting T ips ........................................................................................................... ......................... 55 General T roublesh ooting Se q[...]

Contents vi Replacin g a VRM................................................................................................................ .......................... 89 Replacin g the Power Supply Fans ................................................................................................ ............... 90 Replacin g the Rear Chass is F[...]

1 1 General Informa tion Notice to Service Technicians This is the serv ice docum ent f or the HP Net Server LH 6000 ser ver. You also need to ac cess the H P NetServer LH6000 Installa tion Gu ide which com es with th e serv er and is a lso ava ilable on the N etwork Server Di vision W EB s ite and on the Inform ation Assis tant Docum entation CD-R[...]

Chapter 1 General Information 2 (1) Unl ock the bezel. (2) Pu ll b ezel towa rd y ou, th en (3) up and a way fro m the front p anel, re le asing th e tab s f rom t he slo ts at the bottom o f the fro nt panel . 3 2 1 Removing the HP N etServer LH 6000 B ezel CA UTION The NetServer covers are heav y. Support t hem as you rem ove them , and all ow ro[...]

Chapter 1 General Information 3 Top Cover Right Cover Left Cover Thumbscrew Thumbscrew Thumbscrew HP NetServ er LH 6000 Covers Removing Co vers - Rack Mount LH6000r WARNING Befor e rem oving cover s, disconnec t the p ower cords and unp lug te lephone c ables. If poss ible, shut down the oper ating s ystem. Dis connect th e power cor ds to a void e[...]

Chapter 1 General Information 4 An ti- Tip Foot Level er Fee t Rack Anti-tip Foot 2. Remove the beze l from the f ront of the HP N etServer by s w ingi ng the be zel open ( past 90 degrees ) until it re leases f rom the three pos ts on the bezel h inge. Removing the HP N etServer LH 6000r B ezel 3. Use a Tor x 15 scr ewdriver to unscre w the four s[...]

Chapter 1 General Information 5 To p C o v e r Righ t Cover Botto m C over Remo ve t wo screws securing the Ne tS erve r to the ra ck. Remo ve t wo sc rews se curin g the Ne t Serve r to the rack. Do n ot remov e two s crews se curi ng t he br acke t to the NetServer . Do not remo ve three sc rews securi n g the hinge to the NetSe rve r . Front of [...]

Chapter 1 General Information 6 Loc ki ng La tch Locking Latch CA UTION The HP NetSer ver co vers are hea vy. Suppor t them as you rem ove them , and a llow room to move them awa y from the HP Net Server a nd for s torage. 7. Remove the T op C over b y loosenin g the th umbs crew and sli ding the c over f orward to disengag e it. L ift it up an d a[...]

Chapter 1 General Information 7 Removing the S y s tem Board A s sembl y CA UTION Extend the ant i-tip f oot prior to an y work on a rack -m ount server. 1. Log of f all users and grac efull y shut down the networ k operati ng s y s tem acc ording to direc tions in your NO S docum entatio n. 2. Power do wn the H P NetServer. 3. Disconnect the po we[...]

Chapter 1 General Information 8 Removing the Sy stem Board A ssembl y CA UTION The system board ass em bly weighs a pproxim atel y 20 lbs. (9 k gs.) . Removing t he board as sem bly with the ass istance of another person is advised . 6. Pull the b oard out until it clears the chas sis guid es. 7. Slide the s ystem board ass em bly from the chass is[...]

Chapter 1 General Information 9 Front View Front of LH6000r Ch assis Fr ont Panel Console LH 6000r Bezel and Front Panel Cons ole Front of LH6000 Ch assis Pro tec tiv e Doo r (s hown o pen ) Fr ont Pa nel Con sol e Reset LH 6000 Beze l and Front Panel Con sole[...]

Chapter 1 General Information 10 Rear View The HP Net Server' s rear pa nel inc ludes com m unication ports , the AC p ower co nnectors, and the HP NetServer's two po wer suppl ies cages . The f our hot plug PCI slots LEDs ar e above p ower suppl y 4. Power Sup p ly Stat us L EDs Hot Plug PCI LEDs Remote Mana ge men t Por t LA N P or t Se[...]

Chapter 1 General Information 11 Front Panel Console Switch and Indi cator Descriptions Control Description DC Powe r Switch and LED Turns the HP NetS erver on and off . This s witch is u nder the door on t he front p anel. Push onc e to turn on, again to turn of f. As long as t he AC po wer is c onnected t o the HP NetSer ver, stand by power is pr[...]

Chapter 1 General Information 12 Indicators and Contr ols behind the LH 6 000r Front Bezel CD ROM Driv e Head phone Ja ck V o lu me Con trol Ac ti vity LE D Acces s Button Flexibl e Disk Drive Ac ti vity LE D Eject Butto n Internal Driv e Bays (Non-hot-swap) CD-ROM, Flexible Disk Drive, and HDD LEDs Hard Disk Drive LED Indicators Each hot- swap har[...]

Chapter 1 General Information 13 Status LED Condition Red Fast F lashing Drive Fau lt Amber Normal F lashing Drive F ailure Pr edicte d Green Sol id Drive Pr esent a nd Norm al Red Solid 12V Fault LEDs at t he Rear of the Ch assis PCI A ttention LEDs If a hot plu g board n eeds atte ntion, its LED glows am ber. Sl ot 5 need s attent i on 1 2 3 4 5 [...]

Chapter 1 General Information 14 Light Pipes Display PCI LEDs PCI Hot Plug LEDs (Internal) A m ber Green Status Indicated Your Action Off On Power to the slot is on, and the slot is operatin g norm all y. Do not rem ove the bo ard fr om the s lot. On On The s lot needs att ention, bu t po wer to the slot is on. Do not rem ove the bo ard fr om the s[...]

Chapter 1 General Information 15 Menus beg innin g with a gr eater-tha n s y m bo l (>) in dicate s ub-m enu select ions. 2. Use the ar row butto ns to m ove the curs or to your selectio n and pr ess the Enter butt on. A cursor highlig hts th e current ly selec ted lin e. 3. To retur n to the Mai n Menu fr om one of these se lections, pr ess Esc[...]

Chapter 1 General Information 16[...]

17 2 Sy stem Informati on Boot Priority Some boar ds hav e preferred s lot loc ations. C onsider the boot or der when ch oosing t he access ory board slot in which t o instal l the acc essor y board. This is the def ault boot pr iorit y for the LH 6 000/6000r : 1. IDE CD-ROM dr ive with a bootable CD-ROM 2. Flexible disk drive wit h a boo table fle[...]

Chapter 2 Sy stem Information 18 Video Connector Pinouts Pin Number Function Pin Number Function 1 Red 9 Key (no pi n) 2 Green 10 Sync return ( groun d) 3 Blue 11 Monitor ID bit 0 4 Monitor ID bit 2 12 Monitor ID bit 1 5 Monitor s elf tes t (groun d) 13 Horizont al s ync (+) 6 Red return (g round) 14 Ve rtica l sync (-) 7 Green return (grou nd) 15 [...]

Chapter 2 System Information 19 Parallel Port Connect or 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 Parallel Connector Pinouts Parallel Port Connector Pinouts Pin Number Signal Description Pin Number Signal Description 1 Strobe5 10 Ack nowledge b 2 Data bit 06 11 Busy 3 Data bit 1 a 12 Paper end 4 Data bit 2 a 13 Select 5 Dat[...]

Chapter 2 Sy stem Information 20 Pin Number Signal Description Pin Number Signal Description 14 Reser ved 40 Ground 15-25 Ground 41 -ATN 26 -DB(0)7 42 Gr ound 27 -DB(1) 43 -BSY 28 -DB(2) 44 -ACK 29 -DB(3) 45 - RST 30 -DB(4) 46 -MSG 31 -DB(5) 47 -SEL 32 -DB(6) 48 -C/D 33 -DB(7) 49 -REQ 34 -DB(P) 50 -I/O 35-36 Ground Mini-DIN Connecto rs 1 2 43 5 6 M[...]

Chapter 2 System Information 21 8 1 LAN Connector LAN Connector Pin Number Signal Description 1 Data signa l 2 Not used 3 Ground 4 Power ( +5 V dc) 5 Clock signal 6 Not used Memory Guidelines The s tandard m emor y c onfigur ation is 256 MB of inter leave d mem ory, one 128 MB DI MM in sock et 1A and one 128 MB DIMM i n sock et 1B. Expa nsio n is a[...]

Chapter 2 Sy stem Information 22 l Maxim um conf iguratio n is 8 GB. l Do not roc k the DIMM into place , but ap ply firm and even pressur e until it is seat ed in the socket. l Use onl y HP-supporte d DIMMs. The ins tallatio n proce dure is the s am e for the rack- mount and t he pedest al HP N etServers once you gain access to the s ystem boar d [...]

Chapter 2 System Information 23 • Non-hot-s wap, sing le-ended SCSI devices installe d in the t wo em pty tra y s adjac ent to the CD- ROM drive • Hot-swap U ltra-2 SC SI hard d isk drives ins talled i n the hot- swap m ass s torage cages Use onl y high-perf orm ance, Ultra-2, hot-swap dr ives in t he inte gral hot-s wap m ass stor age cages. Y[...]

Chapter 2 Sy stem Information 24 NOTE Hot Rem oval or o nline de letio n of an ada pter boar d and r econfigur ing of that adapter f rom the HP NetSer ver is not s upport ed. Refer to the PCI Hot Plug Rep lacement pr ocedures in HP Net Server Navigator CD-ROM for the NOS you are usin g. Online R eplacement, Ho t S w apping, of a PCI A dapter NOTE Y[...]

Chapter 2 System Information 25 To configure the driv e(s) in the hot-s w ap cage a s a RA ID array : • Run HP N etRAID As sistant t o config ure one or m or e RAID logic al dr ives. S elect " Execute" o n the Conf igure Disk Arra y screen to s tart the H P NetR AID Ass istant. Refer to the Int egrated H P NetRAID C ontro ller Conf igur[...]

Chapter 2 Sy stem Information 26 Technical Specification The s pecific ations liste d belo w var y if you i nstall a m ass storage de vice in your serv er that h as m ore stringen t environm ental limits . Make s ure that th e operat ing en vironm ent for your ser ver is su itable f or all the mass storage de vices t hat you ar e usin g. Video Your[...]

Chapter 2 Sy stem Information 27 Environment S pecifications Temperatu re Operating 56° t o 35° C (41° to 9 5° F) Non-operating -40° to +65° C ( -40° to +149° F) Humidity Operating 20% to 80% r elative humidit y, non-c ondensing Non-operating 5% to 95% relat ive hum idity, no n-cond ensing A l titude Operating - 30 to 3,045 m (~ 10,0 00 ft)[...]

Chapter 2 Sy stem Information 28 Depth 724.2 m m (28.5 in) Weight 72.6 – 78.5 k g (160 - 173 lb.) HP NetSer ver LH 6000r Height 354.7 mm (14 in) Width 482.6 mm (19 in) Depth 749.2 m m (29.5 in) Weight 72.6 – 78.5 k g (160 - 173 lb.) Power Requir ements Power Supply Specifications: Three power supplies, plu s one for redundancy Power supply ty p[...]

Chapter 2 System Information 29 CPU Speed CPU Speed CPU Speed Clea r Config Clear Pa ssw or d No t Us ed 1 2 3 4 5 6 7 8 O N Switc he s 1 a nd 4 of dual in-l ine switc h, S1 , sh own in the O N pos ition . Configuration S w itch Location Configu ration Sw itches S1-S 4 – CPU Speed S p e e d S w i t c h 1S w i t c h 2S w i t c h 3S w i t c h 4 550[...]

Chapter 2 Sy stem Information 30 System Board A s sembly Illustration Proc essor boa rd System boar d Access Cover Thum b scre w System Board Illustration The figure show s the location of t he major comp onents on the sy stem board. Refe r to Sw itch Settings before changi ng any sw itches and Processor Guideline s before installing or replacing p[...]

Chapter 2 System Information 31 I/O Board Illustration The figure show s locations of the major compon ents on the I/O boar d. +5 V 33 M Hz/64 B i t +3.3V or +5V 66 M Hz/64 B i t Attention LEDs Power L ED s Slot s 1- 6 Non-hot-plug Hot-plug Slot s 7 and 8 SCSI B SCSI A SE SCSI I/ O Mem ory Remo te Management Slo ts 1- 4 Slot s 5- 8 I/O Board[...]

Chapter 2 Sy stem Information 32 Power Management/Interconnect Board Illustration The figure show s locations of the major connection s on the Pow er Management/Int erconnectio n board. IDE FL OP PY I/ O BOARD CONNEC TORS SYSTEM BOARD CONNEC T O RS CONT R OL PA N E L MASS STORA GE POWER CONNEC T O RS SHOW N AS DASHED A RE ON THE REVERSE SIDE MASS S[...]

33 3 Parts Inform ation Exploded View - Co v ers, Bezel, Front Panel 1 1 2 3 15 4 7 9 10 8 11 7 5 13 6 12 14[...]

Chapter 3 Parts Information 34 Exploded View - Power Suppl y , I/O Board, Fans 28 27 29 30 31 16 17 18 19 21 22 23 20 24 26 25[...]

Chapter 3 Parts Information 35 Exploded View - Mass Storage 45 44 43 46 47 32 33 35 34 36 37 38 39 40 41 42 40[...]

Chapter 3 Parts Information 36 Exploded View - S y stem B oard A ssembl y 48 59 60 63 55 54 62 59 56 57 48 49 51 50 52 53 58 60 61 56 64[...]

Chapter 3 Parts Information 37 Exploded View - Exhaust Fans Syst em Bo ard Assem bly (See exp loded view) 65 66 59[...]

Chapter 3 Parts Information 38 Replaceable Parts List The item s in this list a nd the corr espond ing item num bers in the r especti ve Exp loded Vi ews appl y to both models of the HP NetServer , except where no ted. NOTE T hese part num bers ar e the num bers ava ilable a t the tim e of pub lication . Part number s ma y be re vised af ter the pu[...]

Chapter 3 Parts Information 39 Fig. Description Replacement Exc hange 25 Front Card Hold Do wn Not orderab le 26 I/O fan D8228-630 13 27 PCI card guide/ I/O fan supp ort N ot orde rable 28 Power su pply fans w/fram e D8228-630 15 29 Forward I/O side air b aff le Not orderab le 30 Rear I/O si de air baf fle Not orderab le 31a PCI latch ( part of ite[...]

Chapter 3 Parts Information 40 Fig. Description Replacement Exc hange 48 Process or card c age cover Not order able 49 System Board Bu lkhead Not order able 50 System Board Carrier Not orderab le 51 System board D9103-630 07 D9103-690 07 52 System battery D8520-630 12 53a DIMM 128MB SDRA M D8265-630 01 D8265-690 01 53b DIMM 256MB SDRA M D8266-630 0[...]

Chapter 3 Parts Information 41 Keyboards Language Part Number Language Part Number US D4950-630 01 Danish D4950-630 16 Arab/Fre nch D4950-630 25 Fr. Canadia n D4950-630 02 Portugues e D 4950-630 27 German D4950-630 03 Cyrill ic D4950-630 30 Spanish D495 0-63004 Belgian/F lem ish D4950- 63014 Frenc h D4950-63005 Italian D495 0-63017 Norweg ian D4950[...]

Chapter 3 Parts Information 42 HP N etS erver L H60 00/L H60 00r Cabl ing: Powe r Cabling: Data T o Optional Mass Storage Device SCSI A SCSI B Front Panel Disp la y Flex ible Disk Drive IDE CD-RO M Non Hot-Swap Mass Storage Secondary (Optional) Hot - Swap Mass Storage Cage Primary Hot-Swap Mass Storage Cage I/O Board Power Manage ment/Interconnecti[...]

43 4 Dia gnost ics Diagnostic Tests W hen the server bo ots, a ser ies of tes ts are d ispla yed on the sc reen. T he num ber of tests displa yed depends o n the conf iguratio n of th e server . The f ollowing ar e the k inds of errors a us er m ight get with th e HP NetServer. • Buil t-in diagno stic Error Messa ges. • BIOS and other err or m [...]

Chapter 4 Diagnostics 44 HP NetServer DiagTools The purpos e of har dware dia gnos tic sof tware is t o provide tools f or chec king hard ware prob lems . By design, diagnost ic sof tware executes simple t ests of each har dware com ponent in turn. Usu ally, suc h tests cr eate assuranc e that har dware is not the s ource of system problem s. T his[...]

Chapter 4 Diagnostics 45 • add comm ents to the Support T ick et If y o u have T opTools rem ote managem ent sof tware ins talled an d config ured for use with DiagT ools, you can accom plish any of the above lis t of task s remotely. About E r ror Messages A hexadec imal num ber des ignates each err or m essage repor ted b y DiagTools; a short n[...]

Chapter 4 Diagnostics 46 >002^ POWER Unit >001 System Boot Each lin e inclu des a br ief sum m ary of a l og entr y, includin g the l og entr y number. A n "^" o n a log entr y means the problem is current. 3. To read the c omplet e log f or an event, use the ar row k eys to selec t the entr y and pr ess Enter . An exam ple of a com[...]

Chapter 4 Diagnostics 47 Test Desc ription Cache M emory Test Tes ts the proces sor's on- chip (inter nal) cac he RAM. T est f ailure caus es an er ror mess age to be displ ayed and t he boot pr ocess to abort. Keyboard/Mouse Controller T est Check s for proper op eration of the Ke yboard/M ouse Contr oller . Test f ailure causes an er ror co [...]

Chapter 4 Diagnostics 48 Bee p Code s for Fatal Erro rs P = Check and replac e proc essor bo ard S = Check and replac e s ystem boar d M = Check and rep lace m emor y modules R = Rep lace ROM c hip Beep Code Test Failure I/O port 80H Repair 1-2-2-3 BIOS RO M check sum 16 R 1-3-1-1 Tes t DRAM refres h 20 S, P 1-3-1-3 Tes t 8742 Keyboar d Control ler[...]

Chapter 4 Diagnostics 49 0020 An ISA accessory board r eports an init ialization problem. The ROM on t he ac cessor y board is either ba d, or the b oard is confl icting with a system board r eserved resourc e (address, D MA or IRQ). 1. Change the r esour ces used b y the IS A acces sory boards . 2. Try to disab le (fr ee) resourc es used by s yste[...]

Chapter 4 Diagnostics 50 0090 The DIMM Management Controller has failed to respond. This does NOT affect the per form ance or f unctiona lity of th e mem ory. Howe ver, due to this f ailure DI MM managem ent f eatures are not availa ble. To cor rect this pr oblem reset the Mana gem ent Controller by po wering of f the HP NetS erver and disconn ecti[...]

Chapter 4 Diagnostics 51 4. If the prob lem persists, your flex ible disk drive m a y need to be rep laced. Co ntact your service representa tive. 0306 The system board self -test has det ected a general f ailure on the integ rated flexible disk cont roller. Your s ystem boar d ma y need to be re placed. C ontact your serv ice repr esentati ve. 031[...]

Chapter 4 Diagnostics 52 3. If the cabl e is dam aged, con nect the h ard d isk dr ive to another IDE c able, if avai lable. 4. If the prob lem persists, your hard disk dr ive m ay need to be replac ed. Cont act your s ervice representa tive. Error codes #052 0, #052 1, #0522, # 0523 respect ively app ly to HDD0, HDD1, HDD2, a nd HDD3 as descr ibed[...]

Chapter 4 Diagnostics 53 4. If the prob lem per sists put your m emory modul e in anoth er sock et. If the er ror code ch anges and indic ates the new locat ion of the m em ory module, it needs t o be repl aced. Co ntact your service r epresent ative. 5. To allo w the HP NetServer to start with the rem aini ng availab le mem ory, rem ove the def ec[...]

Chapter 4 Diagnostics 54 0B1X Y our system has failed to load the Microcode Update data block for the Pentium III microprocessor. You mu st corr ect this pro blem in order to avoi d poss ible m alfunction or rel iabilit y problem s. To c orrect the pr oblem , update your BIOS by runn ing the f lash util it y from your HP Ne tServer Navigator CD- RO[...]

55 5 Tro ubles hoot ing Preventive Maintenance Procedures Refer to th is table f or preven tive m aintenanc e proce dures f or this H P NetServer . Be s ure to tur n off power to the NetSer ver whe n cleaning it. Component Time Frame Maintenance Pr ocedure Keyboar d Regularl y Dust with d am p, lint-free c loth. Monitor s creen Regularl y U se &quo[...]

Chapter 5 Troubleshooting 56 • For probl ems with HP TopT ools, ref er to the HP TopToo ls Adm inistra tor Gu ide on the H P W eb Site at: http://www.hp.c om/toptoo ls • For gener al infor mation on m anagement pr oducts, ref er to: http://www.hp.c om/go/nets erver_m gmt and sear ch for "m anagem ent." General Tr oubleshooting Sequ en[...]

Chapter 5 Troubleshooting 57 The Sy stem Will Not Power Up 1. Make s ure that the power supp ly modu les are pr operl y seated. 2. Verif y that power is avail able at the AC po wer recept acle – th e green LEDs sho uld be f lashing when the po wer is of f and th e system is in st andb y. 3. Verif y that the po wer sourc e is with in the sp ecif i[...]

Chapter 5 Troubleshooting 58 2. Power do wn the H P NetServer. 3. Disconnect the po wer cords and cab les and, if necess ary, label each one to sup port re- asse m bly. CA UTION The power sup plies wil l continu e to pro vide standb y curren t to the Net Server un til the power is disc onnecte d. 4. For both r ack -mounted and ped estal m odels, r [...]

Chapter 5 Troubleshooting 59 6. Plug in th e power c ords, and turn on p ower t o the HP Net Server. The f ollowing m essage appears : The configuration has been cleared. Set the Clear Config switch to the OFF position before rebooting. 7. Turn off power to the H P NetSer ver and unplug th e power c ords. 8. Return s witch 5 on the s y s tem board [...]

Chapter 5 Troubleshooting 60 12. If you wis h to set th e passwor d again, d uring the po wer-on s ystem hardware t est press the [F2] function k ey to s tart the S etup util it y. 13. Set the new pass word in the Securit y menu. 14. Press the [F1 0] function key and ans wer Yes to s ave the c onfigur atio n, includi ng the n ew password. 15. Exit [...]

Chapter 5 Troubleshooting 61 7. Gain ac cess to the s ystem board assem bl y and set the Bo ot Bloc k switch ( Switch 7) f rom ON to OFF 8. Replace th e system board ass embl y in the HP NetServe r and r eplace all co vers. 9. Power on t he HP N etServ er in the norm al manner . Troubleshooting Checklist Thes e instructio ns do not general ly cover[...]

Chapter 5 Troubleshooting 62 c. Ensure t hat all m ass s torage power and flat c ables are securel y connecte d. d. To verif y that s witches an d jum pers on m ass s torage devices and boards ar e proper ly set, see the s etup instruc tions in the m ass storage dev ice's m anual. 6. Reconnec t all cab les. 7. Turn on the m onit or. 8. Turn on[...]

Chapter 5 Troubleshooting 63 • voltag e proble ms (external AC line) • power su pply failur e If the ser ver powers of f, and before you try a restart , do the foll owing: 1. First chec k to m ake sure power is gett ing to the s erver. Plug a k nown work ing de vice int o the power out let. 2. Access the System Event Lo g (SE L) throu gh the fr[...]

Chapter 5 Troubleshooting 64 b. If the POST finds a problem , c heck the err or agai nst the Erro r Messag es and correct th e problem . 3. Check that all DIMMs are ins talled c orrectl y: a. Check that the DIMMs c ompl y with the M emory Guidelines . b. Reseat the D IMMs on t he syst em boar d. 4. To c heck that the s ystem board is install ed and[...]

Chapter 5 Troubleshooting 65 CD-ROM Problems Symptoms: The CD-ROM drawer will not open. If the CD-RO M drawer f ails to o pen when you press the Ejec t Button or with s oftware com m ands, do the follo wing: 1. Turn off all po wer to the c omputer . 2. To open th e drawer , insert a point ed objec t, such as a paper c lip, int o the em ergenc y eje[...]

Chapter 5 Troubleshooting 66 The NetSer v er won' t boot from the CD-R OM . Use the Set up Uti lity to m ak e sure the CD-ROM dr ive is b ootable: 1. Review the Troubleshooting Checklist and Boot Device P riority befor e yo u contin ue. Press <F2> to enter SETUP or <ESC> to enter Boot Menu 2. Press the Esc k ey. At the end of the P[...]

Chapter 5 Troubleshooting 67 Enviro nm ental probl ems result f rom: ◊ ◊ ◊ ◊ Radiated Int erfer ence: Sourc es includ e comm unications and r adar insta llations (such as at an airport) , radio /TV broadc ast trans mitters , and han d-held rec eivers . ◊ ◊ ◊ ◊ Airbor ne Contam inants : Sources includ e dust, s mok e, and ashes. Stea[...]

Chapter 5 Troubleshooting 68 1. Make s ure the ca bling is installe d proper ly. Most hub a nd switc h connec tions req uire stra ight-t hrough ca ble; cons ult their docum entation. If you're dir ectl y connecting two com puters ( with no hub or other device), use a “ cross over” cabl e. 2. Verif y that there ar e no resour ce conf licts [...]

Chapter 5 Troubleshooting 69 a. Turn off AC power. b. Disconnect the po wer cords f or 10 m inutes in ord er to reset the power suppl y's circuitr y. c. Turn on AC power aga in. If power is still not gettin g to the s ystem board, replac e the po wer supp ly (or po wer suppl y module on s om e HP NetSer ver m odels). 6. If power is getting t o[...]

Chapter 5 Troubleshooting 70 ◊ ◊ ◊ ◊ If the ba nner is not displa yed th e external SCSI c ontrol ler is not r ecogn ized. 9. Verif y that the SC SI bus is term inated at both ends . By def ault, H P SCSI co ntroller s are term inated. W hen a device i s con nected to a connec tor on th e controll er, bus term ination for that connec tor is[...]

Chapter 5 Troubleshooting 71 2. Run the DiagT ools and verif y the in tegrit y of the SCS I buses, and other switch settings o n the external s torage de vices ar e correc t. Verif y that each SCSI d evice is assign ed a uniq ue SCSI ID. 3. If you don't s ee the S CSI BIO S banner during s ystem start: "Symbios , Inc. SDMS TM V4. 0 PCI SC[...]

Chapter 5 Troubleshooting 72 12. Check that all SCS I devices are con nected to power and power-on all SCSI dev ices befor e or at the sam e tim e as the HP Net Server to ensure a stable SCSI bus. 13. W atch the boot sc reen for al l SCSI devices to be dis played. F or exam ple, in a s ystem with 1 SCSI contr oller an d 2 hard d isk drives (o ne wi[...]

Chapter 5 Troubleshooting 73 The SCSI s ubs yste m stops working. If the SC SI subs ystem s hould stop work ing, do the fol lowing: 1. Review the Troubleshooting Checklist and "Mass Storag e Guidel ines" in Chapter 2 befor e y ou continue . 2. Run DiagTools . Ver ify that the SCSI I D and ot her s witch sett ings ar e correct an d get s p[...]

Chapter 5 Troubleshooting 74 a. Check that the disp lay po wer switc h is tur ned on. b. Check that the disp lay po wer cord is connec ted to an AC po wer outlet and the v ideo cab le connecte d to the ser ver's video c onnector . c. Plug in a k nown working d evice to m ak e sure there is power to t he outl et or use th e proper testing de vi[...]

Chapter 5 Troubleshooting 75 13. Check to see if the m onitor connec tor's pins are bent. If the p ins are ben t, slowl y but caref ully straight en them . 14. Connect the monitor cable to the HP Net Server video co nnector and turn on the HP N etServer . If there is a disp lay, but c haracter s are th e wrong si ze or th e displ ay is the wro[...]

Chapter 5 Troubleshooting 76 4. Turn off AC power to t he HP N etServer, then reb oot to see if the date and t ime was s aved. 5. If date and t im e are still r equested , and the b atter y is good, p erform the next proc edure. The configura tion information is frequently lost and the batte ry is good If the batt ery is go od and you cannot s ave [...]

Chapter 5 Troubleshooting 77 d. Restart th e HP NetSer ver to de term ine whether the LEDs now bec ome ill uminated d uring the POST . If not, c ontact your rese ller. 4. If one or b oth LED indicat ors on a single module ar e not i llum inated duri ng the PO ST, the module m a y b e instal led inc orrectl y, or its l ight pipes m a y be damaged. L[...]

Chapter 5 Troubleshooting 78 CA UTION Do not push on any com ponents on the VRM; pus h on the edge of the main board only. Pus hing on this device m a y br eak it. If the f ault persis ts, replac e the s ystem board. Printer/DataComm Problems Symptom: A printer does not print or DataComm devices are n ot working. If the prin ter does not work , or [...]

79 6 Replacing Par ts Safety Information Follo w the procedur es lis ted belo w to ensur e safe h andling of com ponents and t o preve nt harm to both you and the ser ver: • Use an ant i-static wrist str ap and a ground ing m at, such as t hose included i n the E lectrica lly Conducti ve Field S ervice G roundi ng Kit ( HP 9300- 1155). • Handle[...]

Chapter 6 Replacing Parts 80 5. Unscrew the t wo thum bsc rews on the p ower su pply m odule and, using the handle, p ull the module f rom the po wer supp ly cage. N o te: Pe d estal v ersi o n s h o w n . Rack version similar. Po w er S uppl y Modu les Thum bscre w s Removing the Power Supply Modules 6. Slide the new po wer suppl y module into the[...]

Chapter 6 Replacing Parts 81 To replac e the contr ol pan el: 1. Back up the hard disk drive(s) an d save th e conf iguratio n. 2. If neces sary, shutdo wn the net work operating s ystem . 3. Turn off the HP Net Server an d displa y. 4. Disconnect al l telepho ne cables and power cords. 5. Remove the r ight s ide cov er (pedes tal ver sion) or the [...]

Chapter 6 Replacing Parts 82 4. If you hav e a rack -mounted L H 6000r, t hen cons ider rem oving the cab les from the rear of the enclosure before ex tending the encl osure o n the sl ides (if you don't ha ve a cab le m anagement arm). If necess ary, label the c ables to suppor t re-co nnecting them. 5. Remove the top c over (rac k- mount ori[...]

Chapter 6 Replacing Parts 83 1. Log of f all users and grac efull y shut down the networ k operati ng s y s tem acc ording to direc tions in your NO S docum entatio n. 2. Power do wn the H P NetServer. 3. Disconnect the po wer cords and cab les, and if necess ary, label each one to sup port re- asse m bly. CA UTION The power sup plies wil l continu[...]

Chapter 6 Replacing Parts 84 Replacing the NetR A I D Batter y Backup Module (Optional) Un plug c a ble System Backpl ane Batter y Backup Modul e (BBM) Battery Backup Module Location The ins tallatio n procedur e is the s am e for the r ack-m ount and the p edestal H P NetS ervers once you gain access to the I/O side o f the chassis. 1. Log of f al[...]

Chapter 6 Replacing Parts 85 6. Release th e batter y back up module f rom the chassis by pressing on bot h latches to r elease t he module. 7. Pull the m odule out unti l it clears th e chass is. 8. Remove the c able f rom the module. 9. Remove the r eplac ement batt ery bac kup m odule fr om the ship ping con tainer. 10. Install o ne end of the c[...]

Chapter 6 Replacing Parts 86 system board ass embl y, the DIMM slots region of the syst em board is acc essible when the bott om cover of the LH 60 00r is r emoved an d the l eft cover of the LH 6000 is rem oved. 5. Remove the two scr ews secur ing the s ystem boar d assem bl y to the chass is. 6. Unlatch th e blue r etaining latches to releas e th[...]

Chapter 6 Replacing Parts 87 9. Identif y the slot l ocation f or the DIM M being r eplace d. Paired M emory Slo ts Sl ot 1A and Slo t 1B Sl ot 2A and Slo t 2B Sl ot 3A and Slo t 3B Sl ot 4A and Slo t 4B 10. Remove an d Replace the DIM M: a. Spread th e latches o utwar d on each s ock et receiving a DIMM. b. Remove a DI MM, ha ndling th e m odule b[...]

Chapter 6 Replacing Parts 88 Repeat step 10 to re place an y other D IMMs for the m emor y c onfigur ation. 11. Carefull y reinser t the s ystem board assem bl y into its guid es, and r eseat it into it s sock et by rotating t he blue l atches to th e flat, locked pos itio n. 12. Replace th e two sc rews secur ing the s ystem board assem bly to the[...]

Chapter 6 Replacing Parts 89 Removing a Proc essor Baffle/Terminator 5. Open the latches on top of th e new proc essor 6. Align the process or being replaced over th e next av ailable s lot so tha t the heat s ink faces away from the system boar d for proc essors 1, 2, and 3 and to wards the s ystem board for pr ocessors 4, 5, and 6. 7. Gentl y pus[...]

Chapter 6 Replacing Parts 90 CA UTION Do not touch th e com ponents as you pus h the VR M down into the s lot. 3. Gentl y insert the VRM into the sock et. 4. Re-install the s ystem board as sem bly into the chassis . Replacing the Pow er Supply Fans The po wer suppl y fans are m ounted on rem ovable brack ets j ust forward of the powe r suppl y cag[...]

Chapter 6 Replacing Parts 91 Removing the Po wer Supply Fan A ssembl y Install th e new f an assem bly b y using the above proc edures in re verse. Replacing the Rear Chassis Fans The rear chassis fans are in dividua lly m ounted jus t to the re ar of the s ystem board ass embl y. These fans are individual ly rep laceable a nd m ay be hot-s wapped.[...]

Chapter 6 Replacing Parts 92 Replacing the I/O Fans The I/O f ans are m ounted on th e PCI bo ard gui de, just f orward of the PCI soc kets on the I/O bo ard. Thes e fans ar e indivi duall y replace able and m ay be h ot swap ped. CA UTION Do not run this N etServ er for more than 60 m inutes without al l covers in plac e. An y component being repl[...]

Chapter 6 Replacing Parts 93 CA UTION Do not run this N etServ er for more than 60 m inutes without al l covers in plac e. An y component being replaced m ust be rem oved and a re placem ent instal led with in this 60-m inute time window. If you feel that you can not, in your estim ate, replac e an y particu lar com ponent wit hin this tim e, fir s[...]

Chapter 6 Replacing Parts 94 Replacing the Hot Sw ap Mass Storage Cage The hot-s wap mas s storage c age has t wo printe d circuit boards (PCBs) mounted on the cage. In the occurr ence of a f ailure, th e entire cage, al ong with th e PCBs, m us t be replace d. To replac e the cag e: 1. Back up the hard disk drive(s) an d save th e conf iguratio n.[...]

Chapter 6 Replacing Parts 95 Remove cag e mounting screws 11. Slide the c age out of the c hassis. I nstall t he ne w cage b y reversi ng the rem ova l procedur e. Replacing the I/O Board The proc edure is the sam e f or the rack -mount and t he pedest al HP N etServer s once you gain access to the I/O board. 1. Log of f all users and grac efull y [...]

Chapter 6 Replacing Parts 96 5. Remove the two I/O fans. 6. Remove the f ront board ho ld-down. 7. Remove al l PCI b oards. 8. Rem ove the PCI board g uide. 9. Disc onnect al l cables f rom the I/O board. 10. Remove the 3 scr ews at the re ar of the I/O boar d that sec ure it to th e chass is. 11. Eject the I/O board f rom the sock et in the Power [...]

Chapter 6 Replacing Parts 97 Note : Ped estal ver sion s hown rack ve rsio n i s sim ilar but woul d be rotate d 90 de gree s clockwise Remo ve the I/O boa rd bot tom fir st Removing the I/O Board To ins tall the I/O Board: 1. Angle the I /O Boar d, ejec tor latches first, int o the chas sis u ntil the ej ector latc hes protr ude fr om the ch assis[...]

Chapter 6 Replacing Parts 98 CA UTION The power sup plies wil l continue to provide st andb y current to t he NetServ er unti l the power is disc onnecte d. 4. For both r ack -mounted and pedestal m odels, gain ac cess to the system board ass embl y. NOTE In the r ack -mounted vers ion, this ass embl y is under the ri ght side lo wer cov er, in the[...]

Chapter 6 Replacing Parts 99 6. Remove the Proces sor boar d assem bly from the s y s tem board ass embl y – remove t en scre ws – eight at b ase of Pr ocessor Cages, f our upper and four lower, an d two at s tiff ener/strut. 7. Remove the VRMs . Note pos itions of the DIMMs for reins tallation. 8. Remove the Proces sor Cage – Upper a nd lo w[...]

Chapter 6 Replacing Parts 100 Proc essor boa rd System boa rd Cover Captive fasten er Sy stem Board Assembly show ing Sy stem and Processor Boards The s ystem board provides t he base s upport f or the proc essor b oard. 1A 1B 2A 2B 3A 3B 4A 4B S1 DIMM Slo t s Sy stem Board NOTE T he system boar d incl udes a m etal carr ier tra y. Do not rem ove t[...]

Chapter 6 Replacing Parts 101 7. Rem ove the DIMMs. Not e positions of the DIM Ms for reinstall ation. 8. Record th e config uration swi tch sett ings for setting the replac ement s ystem board. 9. Repl ace the s ystem boar d with th e new s ystem board. 10. Set the co nfigurat ion s witches 11. Reassem ble the S ystem Board As sem bly. 12. Res et [...]

Chapter 6 Replacing Parts 102 Power Manageme nt/Interconnection Boar d Access – Left Side/To p Power Manageme nt/Interconnection Boar d Access – Right Side/B ottom 12. Lift up t he Power Managem ent/Interc onnecti on board and gentl y slide it side ways out of the chassi s. Install th e replacem ent P ower Mana gement/Int erconnec tion bo ard u[...]

Chapter 6 Replacing Parts 103 Replacing the PCI Hot-Sw ap Assembly The Olx board is m ounted wi thin the s lot co ver on th e rear of the HP Ne tServer. T o acces s the O lx board it is necessar y to rem ove the s lot cover from the rear pane l. 1. Remove the two sc rews m ounting th e cover to the rear panel. 2. Ac cess the i nterior an d disc onn[...]

Chapter 6 Replacing Parts 104[...]

105 Index 1 12V Fau lt, 13 2 256 Color s, 26 3 3D Video M odes, 26 A access ory board guidelin es, 23 acetone, 5 5 Acoustic Emis sions, 27 activit y LED hard disk drive, 12 Activit y LED, 76 Adjust Contras t, 14 Advance d Progr amm able Inter rupt Contro ller APIC, 1 7 altitude, 2 7 Amber Attentio n LED PCI, 13 amm onia, 55 anti-stat ic wris t stra[...]

Index 106 Mass Stora ge, 35 Power Su pply, I/O Board, Fa ns, 34 System Board Ass embl y, 36 Externa l SCSI (W ide) LVD C able, 41 F fans replac ing I/O, 92 replac ing power supply, 90 replac ing Rear C hassis, 9 1 Flexible Disk Cable, 41 Flexib le disk drive boot priorit y, 17 Flexib le Disk Drive LEDs, 12 Problem s, 66 front pane l, 9 arrows, 15 F[...]

Index 107 P paralle l port connector, 19 Parts Inf orm ation, 33 Part s List, 38 password clear, 29 Passwor d Problem s, 59 PCI Attention LEDs , 13 PCI boards boot priorit y, 17 PCI Hot-Swap Assem bly replac ing, 103 PCI LED amber , 13 green, 13 PCI slot, 1 3 pinouts, 1 7 POST Routines, 46 power, 28 av ailabili ty, 28 problem s, 68 Power Cord s, 41[...]

Index 108 transfer rate SCSI, 70 trichlore th ylene, 55 troublesho oting, 55 Troubles hootin g Check list, 61 U Ultra2 hard disk drive m odules, 7 6 Ultra2 SCSI, 70 Ultra-2 SCSI, 22 Up Arrow front pane l, 15 V VAC, 28 video 3D Video M odes, 26 connector p inouts, 17 me mor y , 2 6 Video/ Monitor Prob lems , 73 Volt/ Amps , 28 volta ge , 28 VRM repl[...]