HP (Hewlett-Packard) OMNIBOOK XE4500 manual

® HP Omnibook XE4100 HP Omnibook XE4500 Technology Codes KB, K C Service Manual[...]

ii HP Om nibook X E4100/XE4500 Notice In a continuing effort to im prove the quality of our products, technical and environmental inform ation in this docum ent is subject to change without noti ce. This manual and any exam ples contained herein are prov ided “as is” and are subject t o change without notice. Hewlett- Packard Company makes no w[...]

HP Om nibook X E4100/XE4500 iii Contents 1. Product Information .................................................................................................. 1-1 Feat ures ....................................................................................................................... .................. 1-3 Operation ....................[...]

iv HP Om nibook X E4100/XE4500 4. Replaceable Parts ....................................................................................................... 4-1 5. Reference Inf ormation............................................................................................... 5-1 Password Removal Policy .........................................[...]

HP Om nibook X E4100/XE4500 v Figures Fi gure 1-1. Omni book XE4100/XE4500— Front View ...................................................................... 1-3 Fi gure 1-2. Omni book XE4100/XE4500— Back View ...................................................................... 1-4 Fi gure 1-3. Omni book XE4100/XE4500— Bottom View..........[...]

vi HP Om nibook X E4100/XE4500 Tables Table 1-1. Om nibook XE4100/XE4500 Notebooks ............................................................................ 1-1 Table 1-2. Product Com parisons.......................................................................................................... 1-2 Table 1-3. Acti vating Power Modes .........[...]

HP Om nibook X E4100/XE4500 vii Introduction This manual provides reference inform ation for servici ng the HP O mnibook XE4100 (technology code KC) and XE4500 (technology code KB) notebook com puters. I t is for use by HP -aut horized service personnel while installing, servicing, and repairing these products. The manual is designed as a self-pace[...]

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HP Om nibook X E4100/XE4500 Product Inf orm ation 1-1 1 Product Information HP O mni book XE4100 and XE4500 notebook computers provide outst anding performance and expandability in a conv eniently portable form . Their high-perform ance components use the latest technologies to enable them to serv e as desktop computers or portable multim edia pres[...]

1-2 Product Inf orm ation HP Om nibook X E4100/XE4500 Table 1-2. Product Compa risons Omnibook XE4500 Omnibook XE4100 Processor* Pentium 4-M (1.6 to 1.7 GHz). Celeron (1.13 to 1.20 GHz ). Memory Up to 2 GB (2048 M B) SDRAM using 1 GB M B modules (when av ailable); otherwise, up to 1 GB (1024 M B) SDRA M using 512 MB modules. At least 128 MB SD RAM [...]

HP Om nibook X E4100/XE4500 Product Inf orm ation 1-3 Features The following three illustrations show the notebook’s main external features. F or an exploded view of the notebook, see page 4- 2. Figure 1-1. Omnibook XE4100/XE4500— Front View 1. Notebook open/close latch. 2. One-touch buttons. 3. Keyboard status lights. 4. Power button. T urns t[...]

1-4 Product Inf orm ation HP Om nibook X E4100/XE4500 Figure 1-2. Omnibook XE4100/XE4500— Back View 13. AC adapter jack. 14. Tw o universal serial bus (USB) ports. 15. LAN port*. 16. S-video port*. 17. Parallel port (LPT1). Use this port for a parallel printer or other parallel device. 18. Serial port (COM 1). Use this port for a serial mouse, mo[...]

HP Om nibook X E4100/XE4500 Product Inf orm ation 1-5 Figure 1-3. Omnibook XE4100/XE4500— Bottom View 28. Hard disk drive. 29. Battery latch. 30. SDRAM door. 31. Reset button. 32. Port replicator connector*. 33. Mini-PCI door (no user parts inside). * on certain models[...]

1-6 Product Inf orm ation HP Om nibook X E4100/XE4500 Operation This section giv es an overvi ew of the notebook’s operation. Turning the Notebook On and Off You can start and stop y our notebook using its pow er button. However, at certai n times y ou m ight want to use other m ethods to start or st op the notebook—depending on power considera[...]

HP Om nibook X E4100/XE4500 Product Inf orm ation 1-7 Checking the Status of the Notebook The main stat us lights on the front of the not ebook report power status, battery status, and hard di sk activity . Table 1-4. Main Status Lights (front of notebook) Meaning Power status On: notebook is on (even if the display is off). Blinking: notebook is i[...]

1-8 Product Inf orm ation HP Om nibook X E4100/XE4500 Using Fn Hot Key s The combinat ion of the Fn key plus another key creates a hot key —a shortcut key sequence—for various sy stem controls. To use a hot key , press and hold F n, press the appropriate second key , then release both key s. Table 1- 6. Fn Hot Keys Hot Key Effect Fn+F1 Decrease[...]

HP Om nibook X E4100/XE4500 Product Inf orm ation 1-9 Resetting the Notebook Occasionally, Windows or the notebook m ight stop responding, so that y ou cannot turn the notebook off. If thi s happens, try t he following in the order li sted. Press the power button to restart. • If possi ble, shut down Windows: Windows XP: press CTRL+AL T+DEL, and [...]

1-10 Product Inf orm ation HP Om nibook X E4100/XE4500 Specifications The following tables list the specifications for the notebook and its accessories. These are subject to change: for the latest versions, see the HP Notebook web site (www.hp.com/notebooks). Table 1-7. Omnibook X4100 and XE4500 Specifications Phy sical A ttributes Siz e (14-inch d[...]

HP Om nibook X E4100/XE4500 Product Inf orm ation 1-11 RAM At least 128 M B SDRAM preinstalled. Omnibook XE4500 Tw o slots for PC2100 DDR-266 SDRAM modules. Up to 2 GB (2048 M B) SDRAM using 1 GB modules (w hen available); otherw ise, up to 1 GB (1024 M B) SDRAM using 512 M B modules. Omnibook XE4100 Tw o slots for PC-133 SDRAM modules. Up to 1 GB [...]

1-12 Product Inf orm ation HP Om nibook X E4100/XE4500 Environmental Limits Operating temperature: 5 to 35 ° C (41 to 95 ° F). Operating humidity: 20 to 90 percent RH (5 to 35 ° C). Operating altitude: up to 3000 m (10,000 ft) at 25 ° C (77 ° F). Storage temperature: –20 to 50 ° C (–4 to 122 ° F). Major ICs Omnibook XE4500: CPU: Intel M [...]

HP Om nibook X E4100/XE4500 Product Inf orm ation 1-13 Table 1-8. Omnibook XE4100, XE4500 A ccessories Accessory D escription Omnibook XE4500 Omnibook XE4100 Memory F4694-60901 128MB DDR266B • F4695-60901 256MB DDR266B • F4696-60901 512MB DDR266B • 1818-8504 SDRAM module, 128MB PC133 SO DIMM (X16) • 1818-8635 SDRAM module, 256MB PC133 SO DI[...]

1-14 Product Inf orm ation HP Om nibook X E4100/XE4500 Internal Design The motherboard PCA is the central com ponent of the notebook’s design. I t play s a role in vi rtually all sy stem funct ions. The CPU module and most ot her subsystem s connect to the m otherboard. The following figure shows the connections am ong the notebook’s replaceabl[...]

HP Om nibook X E4100/XE4500 Product Inf orm ation 1-15 Table 1-9. Functional Structure Description Bootup CPU module Motherboard Hard disk drive Floppy drive Main processor (M M O). Primary sy stem circuitry, sy stem BIOS. First source of disk-based startup code. Second source of disk-based startup code. Processor CPU module Motherboard Main proces[...]

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HP Om nibook X E4100/XE4500 Removal and Replac em ent 2-1 2 Removal and Replacement This chapter tells you how to remove and replace the notebook’s com ponents and assemblies. The item s marked by • in the following table are user- replaceable. Table 2- 1. Removal Cross-Referen ce • Assembly , speaker (page 2-12). Battery , CMOS (page 2-37). [...]

2-2 Rem oval and Replacem ent HP Om nibook XE4100/XE4500 Table 2-2. Required Equipment • Small Phillips screwdriv er, preferably magnetized. • Small flat-blade screwdriv er. • 5 mm nut driver Table 2- 3. Recommended Screw To rque Values Screw Thread Size Torque (cm-kgf) Torque (in-lbf) M2 2,0 – 2,5 1.7 – 2.2 M2.5 (hinges) 3,5 – 4,0 3.0 [...]

HP Om nibook X E4100/XE4500 Removal and Replac em ent 2-3 Disassembly Flow chart The following diagram shows the general “path” y ou will use when disassembling the notebook to access any particular com ponent. Figure 2-1. Disassembly Flow[...]

2-4 Rem oval and Replacem ent HP Om nibook XE4100/XE4500 Remov ing the Battery (User-Replaceable) Required Equipment • None. Removal Procedure • Slide the battery’s release latch, then pull the battery out of its compartment. Figure 2-2. Re moving the Battery[...]

HP Om nibook X E4100/XE4500 Removal and Replac em ent 2-5 Remov ing a SDRA M Module (User-Replaceable) The notebook has no system mem ory built into its m otherboard, but has two slots for SDRA M modules. One slot cont ains an SDRAM module that was fact ory i nstalled. Note Om nibook X E4100 models use only PC133 SDRAM modules, and Om nibook XE4500[...]

2-6 Rem oval and Replacem ent HP Om nibook XE4100/XE4500 Remov ing the Wireless LA N Mini-PCI Card (User-Replaceable) Certain notebooks include a w ireless L AN mini- PCI card under the mini -PCI door on the bott om of the notebook. Caution Handle the Mini-PCI card only by its edges and provide proper grounding, or you might dam age the card throug[...]

HP Om nibook X E4100/XE4500 Removal and Replac em ent 2-7 Remov ing the Hard Disk Driv e (User-Replaceable) Required Equipment • Small Phillips screwdriver. Removal Procedure Important If you are installing a new hard disk drive, load the factor y sof tware and operating system on the drive as desc ribed in “Recover ing the Factory Software,”[...]

2-8 Rem oval and Replacem ent HP Om nibook XE4100/XE4500 4. Remove the screws from the drive and drive tray , then lift the drive out of the tray. 5. Remov e the connector from the hard di sk drive. Figure 2-6. Remov ing the Hard Disk Drive Tray Recovering the Factory Softw are The following procedure describes how to recover the notebook’s origi[...]

HP Om nibook X E4100/XE4500 Removal and Replac em ent 2-9 Replacing Small Parts (User-Replaceable) The user can replace the following small parts. Table 2- 4. Replacing Small Parts ( User-Replaceable) Part Replacement Procedure Rubber screw plugs, display (on display bezel) Insert a small flat-blade screwdriv er under the rubber screw plug and pry [...]

2-10 Removal and Replac ement HP O mnibook XE4100/X E4500 Remov ing the Keyboard Cov er (User-Replaceable) Required Equipment • Small Phillips screwdriver. • Small flat- blade screwdriver. Removal Procedure 1. Unplug the AC adapter, if present, and then rem ove the battery . 2. Remov e the two screws that secure t he keyboard cov er to the rear[...]

HP Om nibook X E4100/XE4500 Removal and Replac em ent 2-11 4. If necessary , while holdi ng the center of the cover, carefully insert t he flat-blade screwdriv er under the right side of the di splay assem bly hinge, gently pry up, and then lift the cov er out. This procedure might need to be repeated on the left side of di splay assem bly hinge to[...]

2-12 Removal and Replac ement HP O mnibook XE4100/X E4500 Remov ing the Speaker A ssembly (User-Replaceable) Required Equipment • Small Phillips screwdriver. Removal Procedure 1. Unplug the AC adapter, if present, and then rem ove the battery . 2. Remov e the keyboard cov er (page 2-10). 3. Remove the screw that secures the speaker assembly to th[...]

HP Om nibook X E4100/XE4500 Removal and Replac em ent 2-13 Remov ing the Keyboard (User-Replaceable) Required Equipment • Small Phillips screwdriver. Removal Procedure 1. Unplug the AC adapter, if present, and remov e the battery . 2. Remov e the keyboard cov er (page 2-10). 3. Remov e the screws that secure the keyboard to the top case. 4. Li ft[...]

2-14 Removal and Replac ement HP O mnibook XE4100/X E4500 Figure 2-9. Removing the Ke yboard Screw, M2.5×4mm ( 4)[...]

HP Om nibook X E4100/XE4500 Removal and Replac em ent 2-15 Remov ing the Sw itchboard PCA (User-Replaceable) Required Equipment • Small Phillips screwdriver. Removal Procedure 1. Unplug the AC adapter, if present, and then rem ove the battery . 2. Remov e the keyboard cov er (page 2-10). 3. Disconnect both the 2- wire and 4-w ire cables that conn[...]

2-16 Removal and Replac ement HP O mnibook XE4100/X E4500 Remov ing the CD/DVD Driv e (User-Replaceable) Required Equipment • Small Phillips screwdriver. Removal Procedure 1. Unplug the AC adapter, if present, and remov e the battery . 2. Remove these additional assemblies: • Key board cover (page 2- 10). • Key board (page 2- 13). 3. Rem ove [...]

HP Om nibook X E4100/XE4500 Removal and Replac em ent 2-17 Remov ing the Display A ssembly (HP Authorized Service Prov iders Only) Required Equipment • Small Phillips screwdriver. Removal Procedure 1. Unplug the AC adapter, if present, and remov e the battery . 2. Remov e the keyboard cov er (page 2-10). 3. Remov e the two retaining screw s from [...]

2-18 Removal and Replac ement HP O mnibook XE4100/X E4500 Figure 2-12. Remov ing the Display Assembly Screws, silver M2 x4mm ( 2) Screws, M2.5×6mm ( 8)[...]

HP Om nibook X E4100/XE4500 Removal and Replac em ent 2-19 Reassembly Notes Important After r eplacing the display assem bly or m otherboard, you must us e the Service Utilities f loppy disk to reprogram the EEPROM on the m otherboard f or the new display. 1. Dow nload the Om nibook X E4000 Series ser vice pack age from the Partners hip web site (s[...]

2-20 Removal and Replac ement HP O mnibook XE4100/X E4500 Remov ing the Top Case (HP Authorized Service Prov iders Only) Required Equipment • Small Phillips screwdriver. Removal Procedure 1. Unplug the AC adapter, if present, and remov e the battery . 2. Remove these additional assemblies: • Hard disk drive (page 2- 6). • Key board cover (pag[...]

HP Om nibook X E4100/XE4500 Removal and Replac em ent 2-21 Figure 2-13. Remov ing the T op Case Screw, M 2.5×4mm Screw, M2.5×6mm ( 15) Screw, M2.5×7mm ( 2) Screw, M 2.5×4mm[...]

2-22 Removal and Replac ement HP O mnibook XE4100/X E4500 Remov ing the Floppy Driv e (HP Authorized Service Prov iders Only) Required Equipment • Small Phillips screwdriver. Removal Procedure 1. Unplug the AC adapter, if present, and remov e the battery . 2. Remove these additional assemblies: • Hard disk drive (page 2- 6). • Key board cover[...]

HP Om nibook X E4100/XE4500 Removal and Replac em ent 2-23 Figure 2-14. Re moving the Floppy Drive Screw, M2.5×4mm ( 2) Screw, M2.5×4mm ( 2)[...]

2-24 Removal and Replac ement HP O mnibook XE4100/X E4500 Reassembly Notes Caution Do not excess ively bend or fold the f loppy drive cable. Ex cessive f lexing can dam age the floppy drive cable connec tions. • Connect the floppy drive cabl e to the motherboard pri or to replacing the floppy drive and hard di sk drive guide. • When replacing t[...]

HP Om nibook X E4100/XE4500 Removal and Replac em ent 2-25 Remov ing the Infrared (I/R) PCA (HP Authorized Service Prov iders Only) Required Equipment • Small Phillips screwdriver. Removal Procedure 1. Unplug the AC adapter, if present, and remov e the battery . 2. Remove these additional assemblies: • Hard disk drive (page 2- 6). • Key board[...]

2-26 Removal and Replac ement HP O mnibook XE4100/X E4500 Reassembly Note Caution Use care when handling the I/R PCA cable. Dam aging the cable c an degrade notebook perfor manc e. • Make sure y ou route the I/R PCA cable between the l eft screw hole and the bottom case. Figure 2-15. Remov ing the I/R PCA Screw, M2.5×4mm ( 2)[...]

HP Om nibook X E4100/XE4500 Removal and Replac em ent 2-27 Remov ing the Heatsink (w ith Fan) (HP Authorized Service Prov iders Only) Required Equipment • Small Phillips screwdriver. Removal Procedure 1. Unplug the AC adapter, if present, and remov e the battery . 2. Remove these additional assemblies: • Hard disk drive (page 2- 6). • Key boa[...]

2-28 Removal and Replac ement HP O mnibook XE4100/X E4500 Caution Do not spin the fan blades with y our finger, or you could damage the f an’s bearings. Reassembly Notes • If t he thermal pad is dam aged, use a sharp knife or scraper to carefully rem ove it from the heat sink, then attach a new t hermal pad. • Install the heatsink screws in t[...]

HP Om nibook X E4100/XE4500 Removal and Replac em ent 2-29 Remov ing the CPU Module (HP Authorized Service Prov iders Only) Required Equipment • Small flat- blade screwdriver. Removal Procedure 1. Unplug the AC adapter, if present, and remov e the battery . 2. Remove these additional assemblies: • Hard disk drive (page 2- 6). • Key board cove[...]

2-30 Removal and Replac ement HP O mnibook XE4100/X E4500 Reassembly Notes Caution Each tim e y ou install a new CPU m odule, y ou m ust also replac e the heat sink’s therm al pad to maintain optim um heat transf er. Use a s harp knif e or sc raper to caref ully remove the old therm al pad from the heat sink , then attach the new therm al pad. ?[...]

HP Om nibook X E4100/XE4500 Removal and Replac em ent 2-31 Remov ing the Motherboard (HP Authorized Service Prov iders Only) Required Equipment • Small Phillips screwdriver. Removal Procedure Note: B efore Re placing the Mothe rboard If poss ible, record the com puter’s electronic s erial number before you replace the m otherboard. You will the[...]

2-32 Removal and Replac ement HP O mnibook XE4100/X E4500 Caution: Wi reless Models Be caref ul when removing and attac hing antenna cables. Dam age to cables or connectors c an degrade perf ormanc e. 3. Wireless model s only: Remov e the mini -PCI door and unplug the t wo antenna cables from the mini -PCI card. Do not rem ove the m ini- PCI card a[...]

HP Om nibook X E4100/XE4500 Removal and Replac em ent 2-33 Reassembly Notes Important After r eplacing the display assem bly or m otherboard, you must us e the Service Utilities f loppy disk to reprogram the EEPROM on the m otherboard f or the new display. 1. Dow nload the Om nibook X E4000 Series ser vice pack age from the Partners hip web site (s[...]

2-34 Removal and Replac ement HP O mnibook XE4100/X E4500 1. Remov e the following com ponents from t he old motherboard and inst all onto the new motherboard: • CPU module • Wireless LAN mi ni-PCI card (if present) • SDRAM modules 2. Follow the reassembly notes in the section entitled “Removing the Motherbo ard” on page 2-33. Note: A fte[...]

HP Om nibook X E4100/XE4500 Removal and Replac em ent 2-35 Replacing Components on a Bottom Case Reassembly Procedure 1. Transfer the plastic wi reless panel, and if present, the docking port cover from the ol d bottom case to the new botto m case. 2. Install a new Microsoft Product ID label. 3. Transfer the old serial num ber label and install a n[...]

2-36 Removal and Replac ement HP O mnibook XE4100/X E4500 Replacing the Le ft and Right A ntennas If y ou need to remov e or replace an antenna, see the figure below. Caution Handle the connector ends of the antennas c arefully. Failure to do so could degrade notebook perfor manc e. Handle the antenna routing m etal tabs in the bottom case c areful[...]

HP Om nibook X E4100/XE4500 Removal and Replac em ent 2-37 Repairing the BIOS IC (HP Authorized Service Prov iders Only) The notebook’s BIOS IC cannot be replaced separately . If it is defectiv e, you m ust replace the motherboard. I n some cases, how ever, y ou might be abl e to reprogram a m alfunctioning BI OS IC using either e-DiagTool s for [...]

2-38 Removal and Replac ement HP O mnibook XE4100/X E4500 Using a BIOS Floppy Disk If y ou do not have a BIOS floppy disk, download the package from the Partnership web site (see page vii) under Product Support I nformati on in the Service and Support L ibrary . Fol low the instructions for creating the BI OS floppy disk. Caution Make s ure to use [...]

HP Om nibook X E4100/XE4500 Removal and Replac em ent 2-39 Remov ing Other Components (HP Authorized Service Prov iders Only) Required Equipment • Small Phillips screwdriver. • Small flat- blade screwdriver. Removal Procedure 1. Unplug the AC adapter, if present, and remov e the battery . 2. Remove the assemblies and follow the additional step [...]

2-40 Removal and Replac ement HP O mnibook XE4100/X E4500 Component Removal Procedure Additional Steps Guide, HDD Keyboard cover (page 2-10). Speaker (page 2-12). Switchboard PCA (page 2-13). Keyboard (page 2-13). CD/DVD (page 2-16). Display (page 2-17). Top case (page 2-20). W hen replacing the HDD guide, mak e sure you only replace the two right [...]

HP Om nibook X E4100/XE4500 Troubles hooting and Diagnostics 3-1 3 Troubleshooting and Diagnostics This chapter includes troubleshooting and diagnostic information for testing the functionality of the notebook, and for identify ing fault y com ponents: • ASP support information • Troubleshooting inform ation  Checking for customer abuse (pag[...]

3-2 T roubleshooting and Diagnostic s HP Om nibook X E4100/XE4500 Troubleshooting The suggestions in this section can help isolate and repair the cause of a problem. To ensure quality repair, follow t he basic troubleshooting steps show n below. Check the custo mer's descriptio n of the proble m and any s upporting information. Try to duplicat[...]

HP Om nibook X E4100/XE4500 Troubles hooting and Diagnostics 3-3 Checking for Customer A buse Some notebooks m ight appear to hav e been damaged by custom er abuse. Use these guidelines to help determine if this is the case: • If t he shipping box is seriously dam aged, customer abuse cannot be declared. • If t he damage could have a cause othe[...]

3-4 T roubleshooting and Diagnostic s HP Om nibook X E4100/XE4500 Swapping m odules that m ight be defectiv e with others known t o be good is generally an ideal way to find the modul e responsible for the problem . A failure sym ptom i s rarely caused by m ore than one module, so y ou will not usually need to replace more than one to correct a par[...]

HP Om nibook X E4100/XE4500 Troubles hooting and Diagnostics 3-5 Suggestions for Tr oubleshooting Table 3-2. Scope of Diagnostic Tools Function e-Diagtools Power-On Self-Test Sy card PCCtest 450 WMI/ Toptools (if installed) BIOS Setup Bootup Tests Describes Configures Processor Tests D escribes Memory Tests Tests Describes Describes Fan Tes ts Batt[...]

3-6 T roubleshooting and Diagnostic s HP Om nibook X E4100/XE4500 If y ou cannot isol ate the cause of a problem usi ng the above diagnosti c tools, use the suggestions in t he following tabl e to help find the problem . Table 3-3. Troubleshooting Suggestions Sy mptom Call Center: Suggestions Repair Center: Likely Causes Repair Center: Comments To [...]

HP Om nibook X E4100/XE4500 Troubles hooting and Diagnostics 3-7 Sy mptom Call Center: Suggestions Repair Center: Likely Causes Repair Center: Comments Sluggish startup or shutdown. Use Tools tab in disk’s Properties sheet to check hard disk. Use Disk Defragmenter to optimize hard disk. Delete temporary and unneeded files. Hard drive. Error messa[...]

3-8 T roubleshooting and Diagnostic s HP Om nibook X E4100/XE4500 Sy mptom Call Center: Suggestions Repair Center: Likely Causes Repair Center: Comments Turn s o ff immediately after turning on. Battery may be ex tremely low. Plug in AC adapter or insert charged battery Battery. Does not run on battery; empty battery indication. Check battery and c[...]

HP Om nibook X E4100/XE4500 Troubles hooting and Diagnostics 3-9 Sy mptom Call Center: Suggestions Repair Center: Likely Causes Repair Center: Comments Notebook resumes slowly from Standby mode. Notebook can take a minute or longer to resume if network card is installed. Blinking cursor appears while system is loading and checking hardware and netw[...]

3-10 Troubles hooting and Diagnostics HP O mnibook XE4100/X E4500 Sy mptom Call Center: Suggestions Repair Center: Likely Causes Repair Center: Comments Local area of dark or light discoloration visible w hen display is on. Caused by ex cessive pressure applied to area on screen. Declared to be caused by customer abuse. External display does not wo[...]

HP Om nibook X E4100/XE4500 Troubles hooting and Diagnostics 3-11 Sy mptom Call Center: Suggestions Repair Center: Likely Causes Repair Center: Comments CD/DVD drive Particular CD or DVD not playing properly. Check disk for proper insertion, dirt, or damage. Clean with soft cloth or replace as needed. If CD w as created on CD-RW drive, try using HP[...]

3-12 Troubles hooting and Diagnostics HP O mnibook XE4100/X E4500 Sy mptom Call Center: Suggestions Repair Center: Likely Causes Repair Center: Comments Embedded numeric keypad does not wor k. Press Fn+F8 to activate numeric keypad, and Lock key to turn on number lock. Avoid touching touch pad while booting or resuming. Keyboard. Motherboard. PS/2 [...]

HP Om nibook X E4100/XE4500 Troubles hooting and Diagnostics 3-13 Sy mptom Call Center: Suggestions Repair Center: Likely Causes Repair Center: Comments Sound does not record. Use an external microphone (internal microphone normally not included). Check software controls. Test audio w ith e-Diagtools diagnostics. Switchboard PCA. Motherboard. Seria[...]

3-14 Troubles hooting and Diagnostics HP O mnibook XE4100/X E4500 Sy mptom Call Center: Suggestions Repair Center: Likely Causes Repair Center: Comments LAN/network General problems. Check cables and connections. Try connecting notebook to another network station (if applicable). If green light next to LAN port does not light, LAN cable may not be [...]

HP Om nibook X E4100/XE4500 Troubles hooting and Diagnostics 3-15 Sy mptom Call Center: Suggestions Repair Center: Likely Causes Repair Center: Comments Wireless General problems. Check TCP/IP setup in Control Panel. Check SSID, channel, and encryption settings. Mini-PCI card. Antenna PCAs. Motherboard. Make sure all cables are properly connected t[...]

3-16 Troubles hooting and Diagnostics HP O mnibook XE4100/X E4500 Sy mptom Call Center: Suggestions Repair Center: Likely Causes Repair Center: Comments Notebook pauses or runs sluggishly. May be normal W indows behavior (background processing can affect response time). Certain operations (such as virus scanning or file browsers) can affect perform[...]

HP Om nibook X E4100/XE4500 Troubles hooting and Diagnostics 3-17 Diagnostic Tools This section describes t he following diagnosti c tools y ou can use for troubleshooting and repairi ng the notebook: • Notebook e-Diagtool s diagnostic program (bel ow). • Power-on self- test (page 3-19). • Sy card PCCtest 450 PC card (page 3-25). • Windows [...]

3-18 Troubles hooting and Diagnostics HP O mnibook XE4100/X E4500 Running e-Diagtools The following procedure describes how to run e-Diagtools. The i ndividual steps m ight differ sl ightly for different versions of e- Diagtools. 1. Click Start, Turn Off Com puter (or Shut Down), Restart. 2. When the HP logo appears, press F10 to start t he diagnos[...]

HP Om nibook X E4100/XE4500 Troubles hooting and Diagnostics 3-19 Interpre ting the Results The e-Diagtools di agnostic program returns t est groups, error codes, and suggestions for repair and/or follow-up actions. The basic hardware test show s a recomm ended replacement part. To help interp ret the results of the e-Diagtools tests, refer to the [...]

3-20 Troubles hooting and Diagnostics HP O mnibook XE4100/X E4500 Pow er-On Self-Test Note If Quiet Boot is enabled in BIOS Setup (the default s etting), press Esc during boot to s ee POST mes sages. When the notebook boots, its system BIOS runs a series of initialization routines and diagnostic tests called POST (Power-On Self-Test). The BIOS will[...]

HP Om nibook X E4100/XE4500 Troubles hooting and Diagnostics 3-21 Beep Cod es* POST Description 1-3-1-3 Test 8742 Keyboard Controller (on motherboard). 1-3-2-1 Set ES segment register t o 4 GB. 1-3-3-1 Aut o size DR AM; or wrong type or no RAM installed. 1-3-3-2 I nitialize POST Memory Manager. 1-3-3-3 Clear 512 kB bas e RAM. 1-3-4-1 RAM f ailure o[...]

3-22 Troubles hooting and Diagnostics HP O mnibook XE4100/X E4500 Beep Cod es* POST Description 3-2-1-4 Build M PTABLE for multi-processor boards . 3-2-2-2 I nstall CD-ROM for boot. 3-2-2-3 Clear huge ES segm ent register. 3-2-2-4 Fix up Multi Proc essor table. 3-2-3-2 Check for SMART Drive (optional). 3-2-3-3 Shadow option ROMs. 3-2-4-1 Set up Pow[...]

HP Om nibook X E4100/XE4500 Troubles hooting and Diagnostics 3-23 The following tabl e lists POST messages and explanations for report ed problems. I f the sy stem fails after y ou make changes in BI OS Setup, reset the notebook, enter BI OS Setup, and install the defaul ts or correct the error. Table 3- 5. POST M essages Message Description 0200 F[...]

3-24 Troubles hooting and Diagnostics HP O mnibook XE4100/X E4500 Message Description 02F4: EIS A CMOS not w riteable ServerBIOS 2 test error: Cannot write to EI SA CMOS. 02F5: DM A Test Failed ServerBIOS 2 test error: Cannot write to extended Direct Memory Ac cess (DMA) registers . 02F6: Softw are NMI Failed ServerBIOS 2 test error: Cannot generat[...]

HP Om nibook X E4100/XE4500 Troubles hooting and Diagnostics 3-25 Sy stem BIOS shadow ed System BIOS copied to s hadow RAM. UMB upper li mit segment address: nnnn Displays the address nnnn of the upper li mit of Upper Memory Blo cks (UMB), i ndicati ng released segm ents of the BI OS that c an be reclaim ed by a virtual m emory m anager. Video BIOS[...]

3-26 Troubles hooting and Diagnostics HP O mnibook XE4100/X E4500 Window s M anagement Instrumentati on (WMI ) The Windows Management I nstrumentation is basically sets of rules for accessing information about a notebook. WMI all ows an application t o determine, for exam ple, the operating sy stem being used, which hardware and software com ponent[...]

HP Om nibook X E4100/XE4500 Troubles hooting and Diagnostics 3-27 BIOS Setup U tility The BIOS Setup utility provides access to the notebook’s basic configuration settings. I t is independent of the operating sy stem. Running the BIOS Setup Utility 1. Close all applicat ions, then restart the notebook: click Start, Turn Off Com puter, Restart. (I[...]

3-28 Troubles hooting and Diagnostics HP O mnibook XE4100/X E4500 PC ID Displays the PC ID String stored in the reserv ed part of RAM. Main Menu Description Default Service ID Displays an identifier used for repair service. Detected automatically. UUID Displays the value of the 16-by te UUID (Univ ersally Unique ID) as 32 hex characters. Detected a[...]

HP Om nibook X E4100/XE4500 Replaceable Parts 4-1 4 Replaceable Parts This chapter contains an expl oded view of the Om nibook XE4100 and XE4500 and the following lis ts of parts: • Notebook replaceable parts (page 4-3). • Accessory replacem ent parts (page 4-6). • Part number reference (page 4-6).[...]

4-2 Replaceable Par ts HP Om nibook XE4100/XE4500 Figure 4-1. E xploded View[...]

HP Om nibook X E4100/XE4500 Replaceable Parts 4-3 Table 4-1. Omnibook Replaceable Parts Exchange Omnibook User- Description Part Number Part Number XE4100 XE4500 Repl. 22 Battery, LiIon 4.4AHr 8 Cell Li-Ion F4809-60901 •• Yes 22 Battery, NiM H F4640-60906 • Yes 15 Case, bottom assy KC - XP Home F4640-60981 F4640-69081 • 15 Case, bottom assy[...]

4-4 Replaceable Par ts HP Om nibook XE4100/XE4500 Exchange Omnibook User- Description Part Number Part Number XE4100 XE4500 Repl. 18 HDD-30GB 9.5mm , Hitachi ATA100 0950-4168 F3257-69106 •• Yes 18 HDD-30GB 9.5mm, TITAN T oshiba ATA100 (TITAN) 0950-4360 F3414-69501 •• Yes 18 HDD-30GB 9.5mm , Toshiba ATA100 0950-4176 F3257-69103 •• Yes 18[...]

HP Om nibook X E4100/XE4500 Replaceable Parts 4-5 Exchange Omnibook User- Description Part Number Part Number XE4100 XE4500 Repl. 20 Panel, IR - 1F w/o IR & w/o button F4640-60949 • 20 Panel, IR -1F w/o IR & w/ button F4640-60948 • 20 Panel, IR-1F w/IR & w /button F4640-60950 •• 21 PCA, IR - 1F w/o IR F4640-60964 • 21 PCA, IR [...]

4-6 Replaceable Par ts HP Om nibook XE4100/XE4500 Table 4- 2. A ccessory Replaceable Parts Exchange Omnibook User Description Part Number Part Number XE4100 XE4500 Repl. 128MB DDR266B F4694-60901 • Yes 256MB DDR266B F4695-60901 • Yes 512MB DDR266B F4696-60901 • Yes AC-Adapter-Ultraslim 60W , 19V Output 0950-3988 • Yes AC-Adapter-Ultraslim D[...]

HP Om nibook X E4100/XE4500 Replaceable Parts 4-7 Exchange Omnibook User- Part Number Part Number Description XE4100 XE4500 Repl. 1822-0779 F3398-69203 CPU, P4 1.5 GHz Northw ood uFCPGA • 1822-0780 F3398-69202 CPU, P4 1.6 GHz Northw ood uFCPGA • 1822-0781 F3398-69201 CPU, P4 1.7 GHz Northw ood uFCPGA • 1822-0819 F5535-69202 CPU, P4 1.8 GHz No[...]

4-8 Replaceable Par ts HP Om nibook XE4100/XE4500 Exchange Omnibook User- Part Number Part Number Description XE4100 XE4500 Repl. F4640-12044 CD, Rec XP Home FRE • F4640-12045 CD, Rec XP Home ITA • F4640-12046 CD, Rec XP Home GER • F4640-12047 CD, Rec XP H ome SPA • F4640-12048 CD, Rec XP Home FR E/ GER/ITA/EN G • F4640-12049 CD, Rec XP H[...]

HP Om nibook X E4100/XE4500 Replaceable Parts 4-9 Exchange Omnibook User- Part Number Part Number Description XE4100 XE4500 Repl. F4640-60925 Keybd, RUSSIAN •• F4640-60926 Keybd, SPANISH •• F4640-60927 Keybd, SW EDISH/FINN •• F4640-60928 Keybd, SW ISS •• F4640-60929 Keybd, TRAD CHINESE •• F4640-60930 Keybd, TUR KISH •• F4640[...]

4-10 Replaceable Parts HP O mnibook XE4100/X E4500 Exchange Omnibook User- Part Number Part Number Description XE4100 XE4500 Repl. F4640-60987 F4640-69087 Case, bottom assy KB - w/1394 XP Home • F4640-60988 F4640-69088 Case, bottom assy KB - w/1394 XPPro • F4640-60989 F4640-69089 Case, bottom assy KB - w/o1394 W 2K/XPPro • F4640-60990 F4640-6[...]

HP Om nibook X E4100/XE4500 Replaceable Parts 4-11 Exchange Omnibook User- Part Number Part Number Description XE4100 XE4500 Repl. F4866-12057 CD, Rec XP H ome DUT/ FRE/ENG • F4866-12058 CD, Rec XP H ome SW E/ IENG • F4866-12059 CD, Rec XP H ome FIN/ IENG • F4866-12060 CD, Rec XP Home NOR/ IENG • F4866-12061 CD, Rec XP Home DAN/ IENG • F4[...]

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HP Om nibook X E4100/XE4500 Reference Inform ation 5-1 5 Reference Information This chapter includ es the following reference information: • Password removal pol icy. • Display quality statement. Passw ord Removal Policy If the user forget s the system password, the user calls Technical Support to determ ine the proper remov al procedure. The u[...]

5-2 Ref erence Infor mation HP Om nibook X E4100/XE4500 Hew l ett-Packard Display Quality Statement TFT di splay m anufacturing is a hi ghly preci se but imperfect technology , and manufacturers cannot produce large display s that are cosm etically perfect. Most, i f not all, TF T display s exhibit som e level of cosmeti c imperfection. These cosm [...]

HP Om nibook X E4100/XE4500 Reference Inform ation 5-3 Table 5-1. Omnibook XE4100/XE4500 LCD Guidelines Ty pe of Imperfection Imperfections Not Allowed Electrical Imperfections: Bright dots (a) Dark dots (a) • 7 or more single bright dots. • 7 or more single dark dots. • 9 or more total (bright and dark combined) defective dots. • Any occur[...]

5-4 Ref erence Infor mation HP Om nibook X E4100/XE4500 Serv ice Notes and Obsolete Parts Service notes containing im portant repair information for these products will be issued as needed. These notes are available online at the Partnership web site—see page vii.[...]

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Part Number F4640-90024 Printed in U.S.A. 5/02[...]