HP (Hewlett-Packard) QE264UA manual

Compaq Presario CQ57 Notebook PC Maintenance and Service Guide[...]

© Copyright 2011 Hewlett-Packard Development Company, L.P. AMD, the AMD Arrow log o, and combinations thereof, are trademarks of Advanced Micro Devices, Inc. Bluetooth is a trademark owned by its proprietor and used by Hewlett-Packard Company under license. Intel, Celeron, and Pentium are trademarks of Intel Corporation in the U.S. and other count[...]

Safety warning notice WARNING! To red uce the possib ility of hea t-related i n juries or of overheating the device, do not place the device directly on your lap or obstruct t he device air vents. Use the device only on a hard, flat surface. Do not allow anot her hard surface, such as an adjoining optional printer, or a soft surface, such as pillow[...]

iv Safety warning notice[...]

Table of contents 1 Product description ............. ............... .............. ............. ............. ................ .............. ...... ... 1 2 External component identification .......... ............ ............. ........... ............ ............. ............ .. 6 Display .... ......... ......... ............ ......... .....[...]

Packaging a nd transpo rting guidel ines ........................................ 32 Component re placemen t procedur es ........................................................ ................................ 34 Service tag ........ ....... .......... ........ ........... ........ .......... ........ ......... .......... ........ ........ .... 34[...]

7 Backup and recovery ............... ........................... ................... .......................... ............... 8 9 Restore .. ................. .............. ............ .............. ............... .............. ............. ................ .. .......... 89 Creating restore media .......... ............. .......... .......[...]

viii[...]

1 Product description Category Descriptio n Computer models equipped with an AMD processor Computer models equipped with an Intel processor Produc t Name Compaq Presario CQ57 No tebook PC √√ Proces sors AMD® E350 1.60-GHz processor (dual core, 18-W) √ AMD E240 1.50-GHz processor (single core, 18-W) √ Intel® Pentium P6300 2.26-GHz processo[...]

Category Descriptio n Computer models equipped with an AMD processor Computer models equipped with an Intel processor Discrete gr aphics : AMD Radeon HD 6370M Graphics with 512-MB of discrete video memory (64M×16 DDR3 900 M Hz × 4 PCs) √ Switchable discrete graphics (not supported on computer models equipped with Windows 7 Starter OS): AMD Rade[...]

Category Descriptio n Computer models equipped with an AMD processor Computer models equipped with an Intel processor Customer-accessible √√ Serial ATA √√ Supports the following hard drives: ● 500-GB, 5400-rpm ● 320-GB, 5400-rpm ● 250-GB, 5400-rpm √√ Optical drive (select models only) Fixed √√ Serial ATA √√ 12.7-mm tray lo[...]

Category Descriptio n Computer models equipped with an AMD processor Computer models equipped with an Intel processor External me dia card HP Multi-Format Digital Media Reader supports the following digital card formats: ● MultiMediaCard (MMC) ● Secure Digital (SD) Memory Card ● Secure Digital High Capacity (SDHC) Memory Card √√ Ports ●[...]

Category Descriptio n Computer models equipped with an AMD processor Computer models equipped with an Intel processor Support for the fo llowing batteries : ● 6-cell, 55-Whr, 2.55-Ah Li-ion battery ● 6-cell, 47-Whr, 2.20-Ah Li-ion battery √√ Security Security cable slo t √√ Operating system Preinstalled: ● Windows 7 Home Basic (64- an[...]

2 External component identification Display Item Componen t Description (1) WLAN antennas (2)* Send and receiv e wireless signals to communicate with WLANs. NOTE: Select computer models only have one WLAN antenna. (2) Webcam light On: The webcam is in use. (3) Webcam Records video and captures still pho tographs. To use the webcam, select Start >[...]

Item Componen t Description (5) Internal display switch Turns off the disp lay and initiates Sleep if the display is closed while the power is on. NOTE: The internal display switch is not visible from the outside of the computer. *The antennas are not visible from the ou tside of the computer. For optimal transm is sion, keep the areas immediately [...]

Keys Item Componen t Description (1) esc key Displays system informati o n when pressed in combination with the fn key. (2) fn key Displays system informati o n when pressed in combination with the esc key. (3) Windows logo key Displays the Windows Start menu. (4) Windows applications key Displays a shortc ut menu for items beneath the pointer. (5)[...]

Lights Item Componen t Description (1) TouchPad light ● Amber: The TouchPad is off. ● Off: The TouchPad is on. (2) Caps lock light ● White: Caps lock is on. ● Off: Caps lock is off. (3) Power ligh t ● White: The computer is on. ● Blinking white: The com puter is in the Sleep state. ● Off: The computer is off. (4) Wireless light ● Wh[...]

TouchPad Item Componen t Description (1) TouchPad light ● Amber: The TouchPad is off. ● On: The TouchPad is on. (2) TouchPad on/off button Turns the TouchP ad on and off. Quic kly double-tap the TouchPad on/off button to tu rn the TouchPad on and off. (3) TouchPad zone Moves the pointer an d selects or activates items on the screen. (4) Left To[...]

Left side Item Componen t Description (1) External monitor port Connects an external VGA monitor or projector. (2) Vents (2) Enable airflow to cool internal components. NOTE: The computer f an starts up automatically to cool internal components and preven t overheating. It is normal for the internal fan to cycle on and off during routine operation.[...]

Right side Item Componen t Description (1) Optical drive (select models only) Reads and writes to an optical disc. (2) Optical drive light ● On: The optical drive is in use. ● Off: The optical drive is idle. (3) USB ports (2) Connect optional USB devices. (4) Power connector Connects an AC adapter. (5) AC adapter light ● White: The computer i[...]

Bottom Item Componen t Description (1) Battery bay Holds the battery. (2) Battery release latch Releases th e battery from the battery bay. (3) Vents (5) Enable airflow to cool internal components. NOTE: The computer f an starts up automatically to cool internal components and preven t overheating. It is normal for the internal fan to cycle on and [...]

3 Illustrated parts catalog Service tag When ordering pa rts or reques ti ng information, p rovide the computer serial number and model description provided on the service tag. Item Component Description (1) Product name This is the product name affixed to the front of the computer. (2) Serial number (s/n) This is an alphan umeric identifier that i[...]

Item Component Description (3) Part number/Product number (p/n) This numb er provides specific information about the product’s hardware componen ts. The part number helps a service technician determ ine what components and parts are needed. (4) Warranty period This number describes the duration of the warranty period for the computer. (5) Model d[...]

Computer major components Item Component Spare part number (1) 15.6-in , high definition (HD), light-emitting diode (LED), BrightView display assembly (includes microphone and wireless antenn a transceivers and cables): Equipped with webcam 645095-001 Not equipped with webcam 645094-001 NOTE: For more display assembly spare part information, see Di[...]

Item Component Spare part number (2) Key board (includes keyboard cable): For use with all computer models: For use in Belgium 646125-A41 For use in Canada 646125-121 For use in the Czech Republic 646125-221 For use in Denmark, Finland, and Norway 646125-DH1 For use in France 646125-051 For use in Germany 646125-041 For use in Greece 646125-DJ1 For[...]

Item Component Spare part number (6c) Hard drive connector cable NOTE: See Cable Kit on page 20 for more Cable Kit spare part information. (7) USB bo ard (includes cable) 646128-001 (8) Power connector cable 646121-001 Plastics Kit , includes: 646131-001 (9a) Hard drive compartment cover (includes on e captive screw, secured by a C-clip) (9b) Memor[...]

Item Component Spare part number For use only with computer models equi pped with an Intel Pentium processor and a graphics subsystem with UMA video memory 646181-001 For use only with computer models equi pped with an Intel Celeron processor and a graphics subsystem with UMA video memory 646184-001 (15) Base enclosure (includes battery release lat[...]

Cable Kit Item Component Spare part number Cable Kit , includes: 646119-001 (1) TouchPad cable (2) Optical drive connector cable (3) Hard drive connector cable 20 Chapter 3 Il lustrated parts catalo g[...]

Display assembly subcomponents Item Component Spare part number (1) Display b ezel: For use with computer models equipped with a webcam and a microphon e 646117-001 For use with computer models equipped only with a microph one 646118-001 (2) Display hing e covers (2) 646124-001 (3) 15.6-in, HD, LED, BrightView display pan el 645096-001 (4) Webcam/m[...]

Item Component Spare part number (8) Display enclos ure 646113-001 Display Screw Kit (not illustrated, includes Mylar s crew covers and screws) 646134-001 Mass storage devices Item Component Spare part number (1) Hard drive (2.5-in, 7 .0-mm, SATA; does not include hard drive connector cable, hard drive bracket, or screws): 500-GB, 5400-rpm 634932-0[...]

Miscellaneous parts Component Spare part n umber HP Smart AC adapter: 65-W RC V HP Smart AC adapter for use will all computer models 609939-001 For use only with computer mo dels equipped with an Intel processor: 90-W PFC RC V EM HP Smart AC adapter 609940-001 90-W PFC RC V HP Smart AC adapter 609947-001 65-W RC V EM HP Smart AC adapter 609948-001 [...]

Plastics Kit Item Component Spare part number Plastics Kit , includes: 646131-001 (1) Hard drive compartment cover (includes on e captive screw, secured by a C-clip) (2) Memory module/wireless module co mpartment cover (includes one capt ive screw, secured by a C-clip) 24 Chapter 3 Il lustrated parts catalo g[...]

Sequential part number listing Spare part number Description 490371-001 Power cord for use with all com puter models in North America (3-pin, black, 1.83-m) 490371-011 Power cord for use only with computer models equipped with an Intel processor in Australia (3 - pin, black, 1.83-m) 490371-021 Power cord for use with all com puter models in Europe [...]

Spare part number Description 621569-001 4-GB memory module (PC3, 10600, 1333-MHz) 622641-001 250-GB, 5400-rpm hard drive (2.5-in, 7.0-mm, SATA; does not include hard drive connector cable, hard drive bracket, or screws) 622643-001 320-GB, 5400-rpm hard drive (2.5-in, 7.0-mm, SATA; does not include hard drive connector cable, hard drive bracket, or[...]

Spare part number Description 646125-001 Keyboard for use with all computer models in the United States (includes keyboard cable) 646125-031 Keyboard for use with all computer models in the United Kingdom and Singapore (includes keyboard cable) 646125-041 Keyboard for use with all computer models in Germany (i ncludes keyboard cable) 646125-051 Key[...]

Spare part number Description 646132-001 RTC battery (includes cable and doubl e-sided tape) 646133-001 Screw Kit 646134-001 Display Screw Kit (includes Mylar screw covers and screws) 646135-001 Thermal Material Kit for use on ly with comput er models equipped with an Intel processor (includes replacement thermal paste and pads) 646136-001 Top cove[...]

4 Removal and replacement procedures Preliminary replacement requirements Tools required You will need the fo llowing tools to comple te the removal and replacement procedures: ● Flat-bladed screwdriver ● Magnetic screwdriver ● Phillips P0 and P1 screwdrivers Service considerations The following sections include so me of the considerations th[...]

Drive handling CAUTION: Drives are fragil e componen ts that must be handled with care. To prevent damage to the computer, damage to a drive, or loss of information, observe these precautio ns: Before removing or inserting a hard drive, shut down th e computer. If you are unsure wh ether the computer is off or in Hibernation, turn the co mputer on,[...]

CAUTION: To prevent damage to the computer when you are removing or inst alling internal components, observe these prec autions: Keep components in their electr ostatic-safe containe rs until you are ready to install them. Before touching an elec tronic component, dis charge stat ic electricity by using the guid elines describ ed in this section. A[...]

Packaging and transporting guidelines Follow these grounding guidelin es when packaging and transporting equipment: ● To avoid hand contact, transport produc ts in static-safe tubes, bags, or box es. ● Protect ESD-sensitive parts and as se mblies with conductive or ap proved containers or packaging. ● Keep ESD-sensitive parts in their contain[...]

Equipment guidelines Grounding equipment must include eith er a wrist st rap or a foot strap at a grou nded workstation. ● When seated, wear a wrist strap co nnected to a gr ounded system. Wrist straps ar e flexible straps with a minimum of one megohm ±1 0% resistance in the ground co rds. To provide proper g round, wear a strap snugly against t[...]

Component replacement procedures This chapter provides removal and repla cement procedures. There are as many as 75 screws that must be re moved, replaced, o r loosened when servicing the computer. Make special note of each screw size and location during removal and r eplacement. Service tag When ordering pa rts or reques ting information, provide [...]

Item Component Description (4) Warranty period This number describes the duration of the warranty period for the computer. (5) Model description This is the alphan umeric identifier used to locate documents, drivers, and support for t he computer. Computer feet The computer feet are adhesive-backed rubber pad s. There are 4 rubber feet that attach [...]

Battery Description Spare part n umber 6-cell, 55-Whr, 2.55-Ah Li-ion battery 593554-001 6-cell, 47-Whr, 2.20-Ah Li-ion battery 593553-001 Before disass embling the computer, follow the se steps: 1. Shut down the co mputer. If you are uns ure whether th e computer is off or in Hibernatio n, turn the computer on, and then shut it down through the op[...]

To insert the battery: 1. Align the tabs on the rear edge of the battery with the notches on the rear edge of the battery bay. 2. Pivot the front edge of the battery down into the battery bay until it is seated . (The battery release latch will automatica lly lock into place.) Optical drive (select models only) NOTE: The optical drive spar e part k[...]

2. Lift the rear edge of the memory mo dule/wireless modu le compartment cover (2) up and forward until it rests at an angle. 3. Remove the memory module/wirel ess module compartment cover. The memory module/wireless module compartment cover is available in th e Plastics Kit, spare part number 646131-00 1. 4. Remove the Phillips PM2.5×6.0 scr ew ([...]

8. Remove the two Phillip s PM2.0×3.0 s crews (1) that secure the bracke t to the optical drive. 9. Remove the optical dr ive br acket (2) . Reverse this procedure to reassemble and install the optical dri ve. Component replacement proced ures 39[...]

WLAN module Description Spare part n umber Atheros AR9002WB-1NGB 802.11b/g/n 1x1 WiFi and Bluetooth 2.1+EDR Combo Adapter (BT3.0+HS ready) 593127-001 Ralink 5390GN 802.11b/g/n 1x1 WiFi Adapter 630703-001 Realtek 8188BC8 802.11a/b/g/n 2x2 WiFi and Bluetooth 3.0+HS Combo Adapter 602993-001 Realtek 8188GN 802.11b/g/n 1x1 WiFi Adapter 640926-001 CAUTIO[...]

3. Remove the WLAN module by pulling the mo dule away from the slot at an angle (3) . NOTE: The WLAN module is designed with a notch (4) to prevent incorrect installation into the WLAN module socket. NOTE: If the WLAN antennas are not connected to th e terminals on the WLAN module, the pro tective sleeves must be installed on the antenna conn ec to[...]

Memory module Description Spare part n umber 4-GB (PC3, 10600, 1333-MHz) 621569-001 2-GB (PC3, 10600, 1333-MHz) 621565-001 1-GB (PC3, 10600, 1333-MHz) 639738-001 Before removing a memory module, follow these steps: 1. Shut down the co mputer. If you are uns ure whether th e computer is off or in Hibernatio n, turn the computer on, and then shut it [...]

Hard drive NOTE: The hard drive spare part kit does not includ e the hard drive connector cable, bracket, or screws. The hard d rive connector cable is included in the Cable Kit, spare p art number 646119-001. The hard drive br acket and screws ar e included in the Hard Drive Hardware Kit, spar e part number 646122-0 01. Description Spare part n um[...]

2. Lift the rear edge of the hard drive compartment cover (2) up and forward until it rests at an angle. 3. Remove the hard drive compartment cover. The ha rd drive compartment cover is availa ble in the Plastics Kit, spare part number 646131-001. 4. Disconnect the hard drive connect or cable (1) fr om the system b oard. 5. Release the hard drive c[...]

8. If it is necessary to replace the hard drive connector cable (1) , the hard drive screws (2) , or the hard drive bra cket (3) , remove and replace the components. Reverse this procedure to reassemble an d install the hard dri ve. Component replacement proced ures 45[...]

Keyboard NOTE: The keyboard sp are part kit includ es a keyboard cable. Description Spare part number Description Spare part number For use with all computer models: For use in Latin America 646125-161 For use in Belgium 646125-A41 For use in the Netherlands 646125-B31 For use in Canada 646125-121 For use in Portugal 646125-131 For use in the Czech[...]

Remove the keyboard: 1. Remove the Phillips PM2.5×6.0 s crew that secure s the keyboard to the computer. 2. Rest and secure the computer on its left side. 3. Partially open the computer. 4. Insert a screw driver o r similar thin tool into th e keyboard release hole, and the n press on the back of the keyboard until the keyboard disengages from the[...]

5. Turn the computer ri ght-side up with the front toward you. 6. Lift the rear edge of the keyboard (1) , and then swing the k eyboard up and forward (2) until it rests upside down on the palm re st. 7. Release the zero in sertion force (ZIF) connector (1) to which the ke yboard cable is attach ed, and then disconnect the keybo ard cable (2) from [...]

Top cover NOTE: The top cover spare part kit in cludes the TouchPad and TouchPad cable. Description Spare part n umber Top cover (includes TouchPad and TouchPad cable) 646136-001 Before removing the top cover, follow these s teps: 1. Shut down the co mputer. If you are uns ure whether th e computer is off or in Hibernatio n, turn the computer on, a[...]

4. Remove the seven Phillips PM2.5×6.0 scr ews in the battery bay and the hard drive bay that secure the top cover to the computer. 5. Remove the two Phillip s PM2.5×9.0 s crews (1) and the three Phillips PM2.0×3.0 screws (2) in the battery bay that secure the top cover to the computer. 6. Turn the computer ri ght-side up, with the front toward [...]

9. Remove the Phillips PM2.5×6.0 screw t hat secures the top cover to the computer. 10. Lift the rear edge of the top cover (1) until the left and right sides disengage from the base enclosure. Component replacement proced ures 51[...]

11. Remove the top cover (2) . Reverse this procedure to install the top cover. 52 Chapter 4 Removal and replacement p rocedures[...]

Power button board Description Spare part n umber Power button board (includes cable) 646129-001 Before removing the powe r button board, follow these s teps: 1. Shut down the co mputer. If you are uns ure whether th e computer is off or in Hibernatio n, turn the computer on, and then shut it down through the operating system. 2. Disconnect all ext[...]

TouchPad button board Description Spare part n umber TouchPad button board (includes cable) 646130-001 Before removing the TouchPad butto n board, follow these steps: 1. Shut down the co mputer. If you are uns ure whether th e computer is off or in Hibernatio n, turn the computer on, and then shut it down through the operating system. 2. Disconnect[...]

4. Remove the TouchPa d button bo ard (4) and cables from the top cover. Reverse this procedure to install t he TouchPad button board and cable. Component replacement proced ures 55[...]

USB board Description Spare part n umber USB board (includes cable) 646128-001 Before removing the USB board, follow the se steps: 1. Shut down the co mputer. If you are uns ure whether th e computer is off or in Hibernatio n, turn the computer on, and then shut it down through the operating system. 2. Disconnect all external device s connected to [...]

Power connector cable Description Spare part n umber Power connector cable 641394-001 Before removing the power connector cable, follow these step s: 1. Shut down the co mputer. If you are uns ure whether th e computer is off or in Hibernatio n, turn the computer on, and then shut it down through the operating system. 2. Disconnect all external dev[...]

5. Turn the computer ri ght-side up, with the front toward you. 6. Open the computer. 7. Remove the two Phillip s PM2.5×6.0 s crews (1) that secure the power connector and bracket to the comp uter. 8. Remove the power connector bracket (2) . 9. Remove the power connector (3) . Reverse this procedure to install the power connector ca ble. 58 Chapte[...]

Speakers Description Spare part n umber Speaker Kit (includes left and right speakers and cable) 647315-001 Before removing the speakers , follow these steps: 1. Shut down the co mputer. If you are uns ure whether th e computer is off or in Hibernatio n, turn the computer on, and then shut it down through the operating system. 2. Disconnect all ext[...]

Reverse this proced ure to install t he speakers. Optical drive connector cable NOTE: The optical d rive connector cable i s included in the Cab le Kit, spare pa rt number 646119-0 01. Before removing the optical drive co nnector cable, follow these s teps: 1. Shut down the co mputer. If you are uns ure whether th e computer is off or in Hibernatio[...]

Display assembly Description Spare part n umber 15.6-in, HD, LED, BrightView displ ay assembly (include s microphone and wireless antenna transceivers and cables ) Equipped with webcam 645095-001 Not equipped with webcam 645094-001 Before removing the display asse mbly, follow these steps: 1. Shut down the co mputer. If you are uns ure whether th e[...]

4. Remove the disp lay assembly (4) . 5. If it is necessary to replace the disp lay bezel or any of the display assembly subcomponent s: a. Remove the two My lar scr ew covers (1) and the two Phillips PM2.5×4.0 screws (2) that secure the display bezel to the display assembly. Th e Mylar screw co vers are available in the Display Screw Kit, spare p[...]

6. If it is necessary to replace the webcam /mic rophone module or microphone module: a. Detach and release the module (1) as far as the module cable allows. (The modu le is attached to the display enclos ure with double-sided tap e.) b. Disconnect the module cable (2) from the module . c. Remove the webcam/microphone module (3) or microphone modul[...]

b. Remove the hinge covers (2) . The hinge covers are available u sing spare part number 646124-001. 8. If it is necessary to re place the di splay panel: a. Remove the two Phillips PM2.5×4 .0 screws (1) and four Phillips PM2.5×5.0 screws (2) that secure the display panel to the d isplay enclosure. 64 Chapter 4 Removal and replacement p rocedures[...]

b. Lift the top edge of the display panel, a nd then swing it up and forward until it rests upside down in front of the display enclosure. c. Release the adhe sive strip (1) that secures the display panel ca ble to the display panel, and then disconnect t he display panel cable (2) from the display panel. d. Remove the display panel. The display pa[...]

b. Remove the display hinges (2) . The display hinges include the display hinges and brack ets and are available using s pare part number 646123-001. 10. If it is necessary to replace the di splay panel cab le: a. Release the tabs (1) built into the display enclosure shie lding that secure the display panel cable to the displa y enclosure. b. Relea[...]

11. If it is necessary to replace the wireless ante nna cable and transceiver: a. Release the wireless antenna transceiver (1) from the displa y enclosure. (The wireless antenna transcei ver is attached to the di splay enclosure wit h double-sided t ape.) b. Release the wireless antenna cable from the clip s (2) built into the display enclosure. c.[...]

System board NOTE: The system board sp are part kit includes re placement thermal material. Replacement thermal mate rial is also available i n the Thermal Material Kit, sp are part numbers 650277-001 (f or use only with computer models equip ped with an AM D processor) a nd 646135-001 (for use only with computer models equipped with an Intel proce[...]

When replacing the system board, be sure that the following components are removed from the defective system board and installe d on the replacement system board: ● Memory module (see Memory module on page 42 ) ● RTC batte ry (see RTC battery on page 71 ) ● Fan and heat sink (see Fan/heat sink assembly on pa ge 73 ) ● Processor (see Process[...]

4. Remove the system board (3) by sliding it up and to t he right at an angle. NOTE: A heat sink is attached to the base encl osure to service a component on the bottom of the system board. The thermal material must be th oroughly cleaned from the surfaces of the system board (1) and the heat sink (2) attached to the base enclosure each time the sy[...]

RTC battery Description Spare part n umber RTC battery (includes cable and double-sided tape) 646132-001 Before removing the RTC battery, follow these step s: 1. Shut down the co mputer. If you are uns ure whether th e computer is off or in Hibernatio n, turn the computer on, and then shut it down through the operating system. 2. Disconnect all ext[...]

3. Detach the RTC battery (2) from the system boar d. (The RTC battery is attach ed to the syst em board with d ouble-side d tape.) 4. Remove the RTC battery. Reverse this procedure to install the RTC battery. 72 Chapter 4 Removal and replacement p rocedures[...]

Fan/heat sink assembly NOTE: The fan/heat sink ass embly spare part ki t includes replacement thermal material. Replacement thermal material is also available in the Thermal Material Ki t, spare part numbers 650277-001 (f or use only with computer models equip ped with an AM D processor) a nd 646135-001 (for use only with computer models equipped w[...]

Remove the fan/heat sink assembly: 1. Disconnect the fan cable from the sy stem board. 2. Turn the system board up side down, with the front toward you. 3. Loosen the captive screws (1) that secure the fan/heat sink assembl y to the system board. NOTE: The number of screws used to secure the fan/heat sink assembly to the s ystem board varies by com[...]

NOTE: The following illustration shows the fan/heat sink assembly re moval process on a compute r model equipped wi th an Intel processor, the I ntel HM65 or HM5 5 chipset, and a graphics subsyst em with discrete memory. NOTE: The following illustration shows the fan/heat sink assembly re moval process on a compute r model equipped wi th an Intel p[...]

NOTE: The following illustration shows the fan/heat sink assembly re moval process on a compute r model equi pped with an I ntel processo r, the Intel HM45 chipset, and a graphics subsystem w ith UMA memory. The thermal material must be thor oughly cleaned fr om th e surfaces of the heat si nk and the system board components each time the he at sin[...]

● Thermal paste is used on the processor (1) and the heat sink section (2) that services it ● A thermal pad is used on the Northbridge chip (3) and the heat sink section (4) that servic es it NOTE: The followi ng illustration show s the replacem ent thermal material locations on a computer model equipped with an Intel Pentium processor and a gr[...]

● Thermal paste is used on the processor (1) and the heat sink section (2) that services it ● A thermal pad is used on the Northbridge chip (3) and the heat sink section (4) that servic es it NOTE: The followi ng illustration show s the replacem ent thermal material locations on a computer model equi pped with an I ntel Celeron pr ocessor. ● [...]

Processor NOTE: This section applies only to co mputer models equippe d with an Intel processor. NOTE: The processor spare p art kit includes replac ement thermal material. Replacement thermal material is also available in the Thermal Material Ki t, spare part numbers 650277-001 (f or use only with computer models equip ped with an AM D processor) [...]

2. Lift the processor (2) straight up, and then remove it. NOTE: The gold triangle (3) on the proces sor must be aligned with the triangle icon (4) embossed on the processor socket when yo u install the processor. Reverse this procedure to install the processor. 80 Chapter 4 Removal and replacement p rocedures[...]

5 Setup Utility (BIOS) and System Diagnostics Using Setup Utility Setup Utility, or Basic Input /Output System (BIOS) , controls communication between all the input and output device s on the system (such a s disk drives , display, keyboard, mouse, and printer). Setup Utility includes settings for the type s of peripherals i nsta lled, the startup [...]

Navigating and select ing in Setup Utility To navigate and select in Setup Utilit y, follow these steps: 1. Turn on or restart the com puter, and then press esc while the “Pre ss the ESC key for Startup Menu” message is displaye d at the bottom of the screen. ● To select a menu or a menu item, use the t ab key and the keyboard arrow keys and [...]

Restoring factory settings in Setup Utility NOTE: Restoring def aults will not change the hard drive mode. To return all settings in Setup Utility to the values that were set at the factory, f ollow these steps: 1. Turn on or restart the com puter, and then press esc while the “Pre ss the ESC key for Startup Menu” message is displaye d at the b[...]

Determining the BIOS version To determine whether available BIOS updates contain later BIOS versio ns than those currentl y installed on the computer, you need to know the vers ion of the system BIOS currently installed. BIOS version information (also kno wn as ROM date and System BIOS) can be displayed by pressing fn +esc (if you are already in Wi[...]

BIOS installati on procedures vary. Follow any instructions that are display ed on the screen after the download is complete. If no instructions are di splayed, follow these s teps: 1. Windows 7 —Open Windows Explo rer by selecting Start > Computer . Windows X P —Open Windows Explorer by selecting Start > My Computer . 2. Double-click y o[...]

6 Specifications Computer specifications Metric U.S. Dimensions Depth 24.7 cm 9.7 in Width 37.6 cm 14.8 in Height (front to back) 3.1 to 3.6 cm 1.2 to 1.4 in Weight 2.49 kg 5.49 lb Input power Operating voltage 18.5 V dc @ 3.5 A - 65 W or 19.0 V dc @ 4.74 A - 90 W Operating current 3.5 A - 65 W or 4.74 A - 90 W Temperature Operating 5°C to 35°C 4[...]

15.6-inch display specifications Metric U.S. Dimensions Height 19.6 cm 7.72 in Width 34.7 cm 13.66 in Diagonal 39.8 cm 15.67 in Number of colo rs Up to 16.8 million Contrast ra tio 200:1 (ty pical) Bright ness 200 nits (typical) Pixel resolution Pitch 0.197 × 0.197 mm Format 1366 × 768 Configuration RGB vertical stripe Backlight LED Char acter d [...]

Hard drive specifications 500-GB* 320-GB* 250-G B* Dimensions Height 9.5 mm 9.5 mm 7.0 mm Length 100.4 mm 100.4 mm 100.4 mm Width 69.9 mm 69.9 mm 69.9 mm Weight 110 g 110 g 110 g Interface type SATA SATA SATA Transfer rate Synchronous (maximum) 1.1 GB/sec 1.1 GB/sec 1.1 GB/sec Security ATA security ATA security ATA security Seek times (typical read[...]

7 Backup and recovery Your computer inclu des tools provided by the op erating system and HP to help you safeguard you r information and re store it if ever ne eded. This chapter provides in formation on the following topics: ● Creating a set of recovery discs or a recovery flash drive (Recovery Manager software featur e) ● Performing a system [...]

Creating restore media HP recommends that you create ei ther a set of recove ry discs or a rec overy fl ash drive to be sure that you can restore your computer to its original factory state if the hard drive fails, or if for any re ason you cannot restore using the recovery partition tools. Crea te these discs or the flash dri ve after setting up t[...]

Performing a system restore Recovery Manager software allows you to repair or restore the computer to its original facto ry state. Recovery Manager works from recove ry discs, a recovery flash driv e, or from a dedicated recovery partition (select models only) on the hard drive. NOTE: A system restore needs to be perfor med if the co mputer hard dr[...]

Restoring using the restore media 1. If possible, back up all personal files. 2. Insert the fir st recovery disc in to the opti cal drive on your computer or an optional external optical drive, and then res tart the computer. – or – Insert the recovery flash drive into a USB port on your computer, and then restart the computer. NOTE: If the com[...]

Backing up and recovering your information It is very important to back up your files and keep any new software in a safe place. As you add new software and data files, continue to create backups on a regular basis. How completely you are ab le to recover your system depends on how recent your backup is. NOTE: A recovery from your most rece nt back[...]

Using Windows Back up and Restore Guideline s: ● Be sure that the computer is connected to AC power before you start the bac kup process. ● Allow enough time to complete the back up process. Dep ending on file sizes, it may take over an hour. To create a backup: 1. Select Start > Control Panel > System an d Security > Backup and Re sto[...]

Create a system restore point 1. Select Start > Control Panel > System and Security > System . 2. In the left pane, click System Protection . 3. Click the System Protection tab. 4. Follow the on-screen instructions. Restore to a previous date and time To revert to a restore point (creat ed at a previous date and time), when the computer wa[...]

8 Power cord set requirements The wide-range input fe ature of the computer permit s it to operat e from any line volt age from 100 t o 120 volts AC, or from 220 to 240 volts AC. The 3-conductor power cord set in cluded with the computer meets the requ irements for use in the country or region where the equipment is purchased. Power cord sets for u[...]

Requirements for specific countries and regions Country/region Accredited agency Applicable note number Australia EANSW 1 Austria OVE 1 Belgium CEBC 1 Canada CSA 2 Denmark DEMKO 1 Finland FIMKO 1 France UTE 1 Germany VDE 1 Italy IMQ 1 Japan METI 3 The Netherlands KEMA 1 Norway NEMKO 1 The People's Republic of China COC 5 South Korea EK 4 Swede[...]

9 Recycling Battery When a battery has reached the end of its useful life , do not dispose of th e battery in general household waste. Follow the local laws and regulati ons in your area for computer battery dis posal. Display WARNING! The backlight c ontains mercury. Caution must be exercised when removing and handling the backlight to avoid damag[...]

Perform the following steps: 1. Remove all screw covers (1) and screws (2) that secure the display bezel to the display assembly. 2. Lift up and out on the le ft and right inside edges (1) and the top and bottom i nside edge s (2) of the display bezel unti l the bezel disengages from the dis play assembly. 3. Remove the display bezel (3) . Display [...]

4. Disconnect all display panel cables (1) from the display inverter and remove the inverter (2) . 5. Remove all screws (1) that secure the displ ay panel assembly to the display encl osure. 6. Remove the disp lay panel assem bly (2) from the display enclosu re. 7. Turn the display panel assembly upside down. 8. Remove all screws that secure the di[...]

10. Remove the display panel frame (2) from the display panel. 11. Remove the screws (1) that secure the backlight cover to the display panel. 12. Lift the top edge of the backlight cover (2) and swing it ou tward. 13. Remove the backli ght cover. 14. Turn the display p anel right-side up. Display 101[...]

15. Remove the backlight cables (1) from the clip (2) in the display panel. 16. Turn the display panel upside d own. 17. Remove the backlight frame from the display panel. WARNING! The backlight contains mercury. Exercise caution when removing and handling the backlight to avoid damaging this componen t and c ausing expo su re to the mercury. 102 C[...]

18. Remove the backlight fr om the backlight frame. 19. Disconnect the display cable (1) from the LCD panel. 20. Remove the screws (2) that secure the LCD panel to the display rear panel. 21. Release the LCD pane l (3) from the display rear panel. 22. Release the tape (4) that secures the LCD panel to the display rear panel. 23. Remove the LCD pane[...]

Index A AC adapter light 12 AC adapter, spare p art numbers 23, 25 Action keys 8 antenna locations 6 removal 67 spare part number 21, 26, 67 Antenna Kit, spare pa rt number 21, 26, 67 audio, product desc ription 3 audio-in jack 11 audio-out jack 11 B base enclosure, spare part number 19, 26 battery removal 36 spare part numbers 19, 25, 36 battery b[...]

grounding 30 packagin g 32 transpo rting 32 workstation 32 H hard drive precautio ns 30 product desc ription 2 removal 43 spare part numbers 19, 22, 26, 43 specifications 88 hard drive ba y 13 hard drive brac ket illustrated 22 removal 45 hard drive compartment cover illustrated 24 removal 43 hard drive connector cable illustrated 20 removal 45 Har[...]

removal 79 spare part numbers 18, 25, 26, 79 product description audio 3 chipset 1 display panel 2 Ethernet 3 external media cards 4 graphics 1 hard drives 2 keyboard 4 memory module 2 microphone 3 operating system 5 optical drive 3 pointing devi ce 4 ports 4 power require ments 4 processors 1 product name 1 security 5 serviceability 5 video 3 wire[...]