HP (Hewlett-Packard) QY709US manual

Maintenance and Service Guide 8200 Elite Series Convertible Minitower 8200 Elite Series Microtower 8200 Elite Series Small Form Factor 8200 Elite Series Ultra-Slim Desktop 6200 Pro Series Microtower 6200 Pro Series Small Form Factor[...]

© Copyright 2011 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice. Microsoft and Windows are trademarks of Microsoft Corporation in the U.S. and other countries. The only warranties for HP products and services are set forth in the express warranty statements accompanying such products [...]

About This Book WARNING! Text set off in this manner indicates that failur e to follow directions could result in bo dily harm or loss of life. CAUTION: Text set o ff in this manne r indicates tha t failure to f ollow directions co uld result in d amage to equipment or loss of inf ormation. NOTE: Text set off in this manner prov ides important supp[...]

iv About This Book[...]

Table of contents 1 Instal ling and Cu stomiz ing the So ftwar e ........... ............ ........... ........ ........... ............ .......... 1 Installin g the Windows Operati ng System ............ ...................... .................... ............... .............. 1 Downloadi ng Microso ft Windows Up dates ............. ..............[...]

Misc boards .. .......... ......... ........... .......... ......... ........... ........ ........... ........ ........... ....... 33 Sequential part number listing .......... ........... ............ ........... ............ ........... .......... ...... 34 Ultra-Sli m Deskto p (USDT) chassis s pare parts .. ......... ........... ........... .....[...]

SMART ATA Drives ...... ............... ........... .............. ............... ........... .............. .............. .......... ... 69 Cable M anagemen t ................ ................. .................... ................ ................. .................... .... . 69 Hard Drive Capaci ties ... ............. .......... .......... ...[...]

7 Removal a nd Replaceme nt Proce dures – Microtow er (MT) Cha ssis ................................. 128 Preparati on for Disa ssembly ....... ................. ............... ................ ................. ............... ........... 128 Computer Access Panel .... ............... ............ ............... ............. ............... .[...]

Drive P ositions ......... ............. ................ ........... ................. ............ ............... ......... 183 Installing a nd Removi ng Drives ............. ................................................................. . 184 Removing a 5.25-inc h Drive from a Drive Bay ............... ......... ......... .......... 185 Inst[...]

Hood Se nsor ....... .......... ................ ............ ........... ............... ............ .............. ............ ...... .... 237 System Bo ard ....... .............. ............ ................. ............ .............. .............. ............... ......... .... 238 Rear Fan .. .......... ......... ........ ........... ...[...]

Contacting Cu stomer Supp ort ......... ................ ............ ................ ................ ............ ............... 30 6 Appendix E Passwo rd Secu rity and Re setti ng CMOS .......................................... .............. 307 Resetting the Pa ssword Jumpe r ................... ...................... .......................[...]

USDT Spec ifications ................................. ................................... ................... .................... .. 331 Index . .......... ................... .................... .................. .................... ......... ........... ............. ... ... 332 xii[...]

1 Installing and Customizing the Software If your computer was not shipped wi th a Microso ft operating syste m, some portio ns of this documentation do not apply . Addition al information is available in online help after you install the operating system. NOTE: If the computer was shi p ped with Windo w s Vista or Windows 7 loaded, you will be pro[...]

Downloading Microsoft Windows Updates 1. To set up your Internet connection, click Start > Internet Exp lorer and follow the instructions on the screen. 2. Once an Internet connection ha s been established, click the Sta rt button. 3. Select the All Programs menu. 4. Click on the Windows U pdate link. In Windows Vista and Windows 7, the Windows [...]

Launching Windows XP from Windows 7 Windows XP Mode for Wind ows 7 allows you to install and launch Windows XP applications from the Windows 7 taskbar. This feature i s available o n some computer models onl y. To set up from a pr e-installed Windows 7 desktop, click Start > Windows Virtual PC > Virtual Windows XP and follow the instructions [...]

2 Computer Setup (F10) Utility Computer Setup (F10) Utilities Use Computer Setup (F10) Ut ility to do the following: ● Change factory default settings. ● Set the system date and time. ● Set, view, change, or verify the system configuration, including settings for processor, graphi cs, memory, audio, storage, commu nications, and input devices[...]

● Enable or disabl e removabl e media bo ot ability. ● Solve system configu ration errors detected but not automatically fixed during the Power-On Self- Test (POST). ● Replicate the system setup by saving system conf iguration inform ation on a USB devi ce and restoring it on one or more computers. ● Execute sel f-tests on a specified A TA [...]

Table 2-1 Computer Setup (F10) Utility (continued) Security Computer Setup—Security on page 10 Power Computer Setup—Power on page 14 Advanced Computer Setup—Advanced on page 15 Computer Setup—File NOTE: Support for s pecific Compu ter Setup op ti ons may vary depending on the hardware configuration. Table 2-2 Computer Setup—File Option De[...]

Table 2-2 Computer Setup—File (continued) Apply Defaults and Exit Applies the currently selected default setti ngs and clears any established passwords. Ignore Changes and Exit Exits Computer Setup without appl ying or saving any changes. Save Changes and Exit Saves changes to system con figuration or default settings and exits Computer Setup. Co[...]

Table 2-3 Computer Setup—St orage (continued) Device Configuration Lists all installed BIOS-c ontrolled storage devices. When a device is selected, detailed information and options are displayed. The following options may be presented: CD-ROM : Size, model, firmware version, serial number, connector color (not included for USB CD- ROM). Hard D is[...]

Table 2-3 Computer Setup—St orage (continued) Storage Options eSATA Port (some model s) Allows you to set a SATA port as an eSATA port fo r use with an external dr ive. Default is enabled. This setting affects on ly the port with the black connector, labeled as eSATA on the system board. This port should have the eSATA back panel co nnector attac[...]

Table 2-3 Computer Setup—St orage (continued) DPS Self-Test Allows you to execute self-tests on ATA hard drives capable of performing the Drive Protection System (DPS) self-tes ts. NOTE: This selection will only appear when at leas t one drive capable of pe rforming the DPS self- tests is attached to the system. Boot Order Allows you to: ● Spec[...]

Table 2-4 Computer Setup—Security (continued) Power-On Password Allows you to set and enable a power-on password. The power-on password prompt appears after a power cycle. If the user does no t enter the correct power-on password, the unit will not boot. NOTE: This selection will only appear when at leas t one drive that supports the DriveLock fe[...]

Table 2-4 Computer Setup—Security (continued) USB Security Allows you to set Enabled/Disabl ed (default is En abled) for: ● Front USB Ports ◦ USB Port 1 ◦ USB Port 2 ◦ USB Port 3 ◦ USB Port 4 ● Rear USB Ports ◦ USB Port 1 ◦ USB Port 2 ◦ USB Port 3 ◦ USB Port 4 ◦ USB Port 5 ◦ USB Port 6 ● Accessory USB Ports ◦ USB Port [...]

Table 2-4 Computer Setup—Security (continued) System Security (some models: these options are hardware dependent) Data Execution Prevention (enable/disable) - He lps prevent operating sy stem security breaches. Default is enabled. Virtualization Technology (VTx )(some models) (enabl e/disable) - Con trols the virtualization features of the proces[...]

Computer Setup—Power NOTE: Support for s pecific Compu ter Setup op ti ons may vary depending on the hardware configuration. Table 2-5 Computer Setup—Power Option Description OS Power Management ● Runtime Power Management— En able/Disable. A llows cert ain operati ng system s to reduce processor vo ltage and frequency when the curr ent soft[...]

Computer Setup—Advanced NOTE: Support for s pecific Compu ter Setup op ti ons may vary depending on the hardware configuration. Table 2-6 Computer Setup—Advanced (for advanced users) Option Heading Power-On Options Allows you to set: ● POST mode (QuickBoot, Clear Mem ory, FullBoot, or FullBoot Every x Days). ◦ QuickBoot (defau lt) = Do not [...]

Table 2-6 Computer Setup—Advanced (for advanced users) (continued) Bus Opti ons On some models, allows you to enable or disable: ● PCI SERR# Generation. Default is enabled. ● PCI VGA Palette Snooping, which s ets the VGA palette snooping bit in PCI configurat ion space; only needed when more than one graphic s controller is installed. Default[...]

Recovering the Configuration Settings This method of recovery requir es that you first perform the Save to Removable Media comma nd with the Computer Setup (F10) Utility before Restore is needed. (See Sa ve to Removable Media on page 6 in the Computer Setup—File table.) NOTE: It is recommended that you save any modified computer configuration set[...]

3 Illustrated parts catalog This chapter provides spare pa rt information for all chassis. Convertible minitower (CMT) chassis spare parts Computer system components Item Description Spare part number (1) Front bezel 646822-001 (2) Access panel 646819-001 (3) Power supply 320W, 90% efficient 613764-001 320W, standard 613765-001 18 Chapter 3 Illustr[...]

Item Description Spare part number (4) System board (includes replacement thermal material) Includes Trusted Pl atform Module (TPM) 611835-001 Does not include TPM 649742-001 Memory modules (PC3-10600, 13 33-MHz; not illustrated) 4-GB 585157-001 2-GB 635803-001 1-GB 635802-001 Processors (include replacement thermal material; not illustrated) Intel[...]

Item Description Spare part number (3) Front I/O assembly 646821-001 (4) SATA hard drive power cable 646831-001 SATA cable , 18 inch, 1 straight end, 1 angled end (unlabeled; not illustrated) 639958-001 SATA cable , 17.7 inch, 2 straight ends (not illustrated) 639959-001 SATA cable , 18 inch, 1 straight end, 1 angled end (labeled; not illustrated) [...]

Item Description Spare part number Clamp lock , includes universal cable (plate not included; not illustrated) 508987-001 Antenna for use with 538048-001 (not illust rated) 583345-001 Keyboard (not illustrated) NOTE: For a list of supported countries and ass ociated dash numbers, see Sequential part number listing on page 22 . PS/2, basic 537745-xx[...]

Description Spare part number Blu-ray BD-RW SuperMulti DL Drive with Light Scribe 617030-001 16X SATA DVD±RW drive with LightScribe 581600-001 16X SATA DVD-ROM driv e 581599-001 Grommet , hard drive isolation, blue 594220-001 Misc boards Description Spare part number Graphics ca rds nVidia Quadro NVS295 PCIe x16 graphics card, 256 MB 641462-001 nV[...]

Spare part numbe r Description 463023-001 DMS-59 to dual VGA cable 484156-001 Adapter, DisplayPort to DVI 487562-001 DisplayPort cable 508312-001 160-GB, 10000-rpm, 2. 5-inch hard drive 508987-001 Clamp lock, includes universal cable (plate not included) 535873-001 USB mini keyboard for use in the United States 535873-121 USB mini keyboard for use [...]

Spare part numbe r Description 537745-291 PS/2 basic keyboard for use in Japan 537745-371 PS/2 basic keyboard for us e with International E nglish 537745-AA1 PS/2 basic keyboard for use in the People's Republic of China 537745-AB1 PS/2 basic keyboard for use in Taiwan 537745-BB1 PS/2 basic keyboard for use in Israel (Hebrew) 537745-DE1 PS/2 ba[...]

Spare part numbe r Description 537746-281 PS/2 basic keyboard for us e in Thailand 537746-291 PS/2 basic keyboard for use in Japan 537746-351 PS/2 basic keyboard for use in Finland 537746-371 PS/2 basic keyboard for us e with International E nglish 537746-AA1 PS/2 basic keyboard for use in the People's Republic of China 537746-AB1 PS/2 basic k[...]

Spare part numbe r Description 613125-231 Washable keyboard for use in Slovakia 613125-251 Washable keyboard for us e in Russia 613125-261 Washable keyboard for us e in Bulgaria 613125-271 Washable keyboard for us e in Romania 613125-351 Washable keyboard for us e in Finland 613125-AA1 Washable keyboard for use in the People's Republ ic of Chi[...]

Spare part numbe r Description 631411-201 Smartcard keyboard for use in Brazil (Portuguese) 631411-211 Smartcard keyboard for use in Hungary 631411-221 Smartcard keyboard for use in the Czech Republic 631411-231 Smartcard keyboard for use in Slovakia 631411-251 Smartcard keyboard for use in Russia 631411-281 Smartcard keyboard for use in Thailand 6[...]

Spare part numbe r Description 638631-001 Intel Core i5 2500 (3.3-GHz, 6-MB L3 cache) 638632-001 Intel Core i7 2600 (3.4-GHz, 8-MB L3 cache) 638806-001 Hood sensor 638815-001 Serial port PCI card 638816-001 Hood sensor 638817-001 Printer port, PCI card 639694-001 160-GB, 10000 RPM hard drive 639695-001 300-GB, 10000 RPM, SATA3 hard drive 639958-001[...]

Microtower (MT) chassis spare parts Computer major components Item Description Spare part number (1) Front bezel 646826-001 (2) Access panel 646825-001 (3) Power supply 320W, 90% efficient 613764-001 320W, standard 613765-001 (4) System board (includes replacement thermal material) Fo r use in 8200 Elite Series models: ● Includes Trusted Platform[...]

Item Description Spare part number 4-GB 585157-001 2-GB 635803-001 1-GB 635802-001 Processors (include replacement thermal material; not illustrated) Intel Core i7 260 0 (3.4-GHz, 8-MB L3 cache) 638632-001 Intel Core i5 250 0 (3.3-GHz, 6-MB L3 cache) 638631-001 Intel Core i5 240 0 (3.1-GHz, 6-MB L3 cache) 638630-001 Intel Core i3 212 0 (3.3-GHz, 3-[...]

Item Description Spare part number (4) Power switch/LED assembly 646828-001 (5) SATA cable , 18 inch, 1 straight end, 1 angled end (unlabeled) 639958-001 (6) SATA cable , 17.7 inch, 2 straight ends 639959-001 SATA cable , 18 inch, 1 straight end, 1 angled end (labeled; not illustrated) 646830-001 DMS-59 to dual VGA cable 463023-001 Adap ter, Dis pl[...]

Item Description Spare part number USB powered sp eakers (not illustrated) 636917-001 Hard drive c onvers ion brack et (not illustrated) 397117-001 Clamp lock , includes universal cable (plate not included; not illustrated) 508987-001 Antenna for use with 538048-001 (not illust rated) 583345-001 Keyboard (not illustrated) NOTE: For a list of suppor[...]

Description Spare part number 160-GB, 10000-rpm, 2.5-inch 508312-001 160-GB Solid-state drive 646809-001 80-GB Solid-state drive 607817-00 1 Optical drive Blu-ray BD-RW SuperMulti DL Drive with Light Scribe 617030-001 16X SATA DVD±RW drive with LightScribe 581600-001 16X SATA DVD-ROM driv e 581599-001 Grommet , hard drive isolation, blue 594220-00[...]

Sequential part number listing Spare part numbe r Description 397117-001 Hard drive conversion bracket 444740-001 Mouse, optical, jack black 463023-001 DMS-59 to dual VGA cable 484156-001 Adapter, DisplayPort to DVI 487562-001 DisplayPort cable 508312-001 160-GB, 10000-rpm, 2. 5-inch hard drive 508987-001 Clamp lock, includes universal cable (plate[...]

Spare part numbe r Description 537745-271 PS/2 basic keyboard for us e in Romania 537745-281 PS/2 basic keyboard for us e in Thailand 537745-291 PS/2 basic keyboard for use in Japan 537745-371 PS/2 basic keyboard for us e with International E nglish 537745-AA1 PS/2 basic keyboard for use in the People's Republic of China 537745-AB1 PS/2 basic [...]

Spare part numbe r Description 537746-261 PS/2 basic keyboard for use in Bulgaria 537746-271 PS/2 basic keyboard for us e in Romania 537746-281 PS/2 basic keyboard for us e in Thailand 537746-291 PS/2 basic keyboard for use in Japan 537746-351 PS/2 basic keyboard for use in Finland 537746-371 PS/2 basic keyboard for us e with International E nglish[...]

Spare part numbe r Description 613125-141 Washable keyboard for us e in Turkey 613125-171 Washable keyboard for use in Saudi Arabia 613125-201 Washable keyboard for use in Brazil (Portuguese) 613125-211 Washable keyboard for use in Hungary 613125-221 Washable keyboard for use in the Czech Republic 613125-231 Washable keyboard for use in Slovakia 61[...]

Spare part numbe r Description 631411-131 Smartcard keyboard for use in Port ugal 631411-141 Smartcard keyboard for use in Turkey 631411-151 Smartcard keyboard for use in Greece 631411-161 Smartcard keyboard for use in Latin America (Spanish) 631411-171 Smartcard keyboard for use in Saudi Arabia 631411-181 Smartcard keyboard for use in Belgium 6314[...]

Spare part numbe r Description 637213-001 AMD FirePro 2270 PCIe x16 graphics card, 512 MB 637591-001 HP FireWire / IEEE 1394a PCIe x1 card 637995-001 ATI Radeon HD6350 PCIe x16 graphics card, 512 MB 637996-001 ATI Radeon HD6450 PCIe x16 graphics card, 512 MB 637997-001 ATI Radeon HD6570 PCIe x16 graphics card, 1 GB 638628-001 Intel Core i3 2100 (3.[...]

Spare part numbe r Description 646834-001 SATA optical drive power cable 648963-001 300-GB, 10000 RPM, SATA2 hard drive 649515-001 System board, includes TPM for us e in 8200 Elite Series models (includes replacemen t thermal material) 649741-001 System board, without TPM for use in 8200 Elite Series models (i ncludes replacement therm al material)[...]

Item Description Spare part number Memory modules (PC3-10600, 13 33-MHz; not illustrated) 4-GB 646801-001 2-GB 646800-001 1-GB 646808-001 Processors (include replacement thermal material; not illustrated) Intel Core i7 2600S (2.8-GHz, 8-MB L3 cache) 638419-001 Intel Core i5 2500S (2.7-GHz, 6-MB L3 cache) 638420-001 Intel Core i5 2400S (2.5-GHz, 6-M[...]

Misc parts Item Description Spare part number Heat sink (includes repl acement thermal material) (1) For the processor 587456-001 (2) For the MXM graphics card 646807-001 Fo r UMA graphics (not illustrated) 625256-001 (3) Fan, rear 605155-001 (4) C ard rea der 593235-001 (5) Speaker 647447-001 (6) Front I/O panel 587458-001 42 Chapter 3 Illustra te[...]

Item Description Spare part number (7) Rear port cover 646818-001 (8) Chassis fan, front 646813-001 Optical drive rail (green plastic piece on dr ive; not illustrated) 594219-001 USB powered sp eakers (not illustrated) 636917-001 Clamp lock , includes universal cable (plate not included; not illustrated) 508987-001 Hood s ensor 638816-001 WLAN Ante[...]

Description Spare part number Optical drive Blu-ray BD-RW SuperMulti DL Drive with Light Scribe 646810-001 DVD±RW and CD-RW Super Mult i Double-Layer Combo Drive with LightScribe. 595115-001 DVD-ROM drive 608394-001 Grommet , hard drive isolation, blue 594220-001 Misc boards Description Spare part number ATI Radeon HD5450M graphics card, 512 MB (w[...]

Spare part numbe r Description 537745-141 PS/2 basic keyboard for use in Turkey 537745-151 PS/2 basic keyboard for use in Greece 537745-161 PS/2 basic keyboard for use in Latin America (Spanish) 537745-171 PS/2 basic keyboard for use in Saudi Arabia 537745-181 PS/2 basic keyboard for use in Belgium 537745-201 PS/2 basic keyboard for use in Brazil ([...]

Spare part numbe r Description 537746-131 PS/2 basic keyboard for us e in Portugal 537746-141 PS/2 basic keyboard for use in Turkey 537746-151 PS/2 basic keyboard for use in Greece 537746-161 PS/2 basic keyboard for use in Latin America (Spanish) 537746-171 PS/2 basic keyboard for use in Saudi Arabia 537746-181 PS/2 basic keyboard for use in Belgiu[...]

Spare part numbe r Description 594220-001 Grommet, hard drive isolation, blue 595115-001 DVD±RW and CD-RW Super Mult i Doub le-Layer Combo Drive with Ligh tScribe. 603250-001 Adapter, DisplayPort to VG A 605155-001 Fan, rear 605163-001 Optical drive cable/connector 607817-001 80-GB Solid-state drive 608394-001 DVD-ROM drive 608745-001 160-GB, 7200[...]

Spare part numbe r Description 619580-001 Mouse, washable 625256-001 Heat sink for use with UMA graphics 631411-001 Smartcard keyboard for use in the United States 631411-031 Smartcard keyboard for use in the United Kingdom 631411-041 Smartcard keyboard for use in Germany 631411-051 Smartcard keyboard for use in France 631411-061 Smartcard keyboard[...]

Spare part numbe r Description 631411-KD1 Smartcard keyboard for use in South Korea 631411-L31 Smartcard keyboard for use with international En glish 631954-001 WLAN 802.11a/b/g/n card 634824-001 320-GB, 7200 RPM hard drive, 2.5-inch 638419-001 Intel Core i7 2600S (2.8-GHz, 8- MB L3 cache) 638420-001 Intel Core i5 2500S (2.5-GHz, 6- MB L3 cache) 63[...]

Small Form Factor (SFF) chassis spare parts Computer major components Item Description Spare part number (1) Front bezel 646814-001 (2) Power supply 90% efficient 613762-001 Standard 613763-001 (3) System board (includes replacement thermal material) Fo r use in 8200 Pro Series models: Includes Trusted Pl atform Module (TPM) 611834-001 Does not inc[...]

Item Description Spare part number 2-GB 635803-001 1-GB 635802-001 Processors (include replacement thermal material; not illustrated) Intel Core i7 260 0 (3.4-GHz, 8-MB L3 cache) 638632-001 Intel Core i5 250 0 (3.3-GHz, 6-MB L3 cache) 638631-001 Intel Core i5 240 0 (3.1-GHz, 6-MB L3 cache) 638630-001 Intel Core i3 212 0 (3.3-GHz, 3-MB L3 cache) 638[...]

Item Description Spare part number SATA cable , 25.2 inch, 1 straight end, 1 angl ed end (not illustrated) 63 8814-001 DMS-59 to dual VGA cable 463023-001 Adap ter, Dis playPort to VGA 603250-001 Adap ter, Di spla yPort to DVI 484156-001 Adap ter, Di spla yPort to HDMI 617450-001 DisplayPort cable 487562-001 Misc parts Item Description Spare part n[...]

Item Description Spare part number (5) Solenoid lock 641498-001 (6) Hood sensor 638816-001 Card read er , 22-in-1 (not illustrated) 636166-001 USB powered sp eakers (not illustrated) 636917-001 Clamp lock , includes universal cable (plate not included; not illustrated) 508987-001 Keyboard (not illustrated) NOTE: For a list of supported countries an[...]

Description Spare part number 160-GB Solid-state drive 646809-001 80-GB Solid-state drive 607817-00 1 Optical drive Blu-ray BD-RW SuperMulti DL Drive with Light Scribe 617030-001 16X SATA DVD±RW drive with LightScribe 581600-001 16X SATA DVD-ROM driv e 581599-001 Grommet , hard drive isolation, blue 594220-001 Misc boards Description Spare part nu[...]

Sequential part number listing Spare part numbe r Description 444740-001 Mouse, optical, jack black 463023-001 DMS-59 to dual VGA cable 484156-001 Adapter, DisplayPort to DVI 487562-001 DisplayPort cable 508312-001 160-GB, 10000-rpm, 2. 5-inch hard drive 508987-001 Clamp lock, includes universal cable (plate not included) 537745-001 PS/2 basic keyb[...]

Spare part numbe r Description 537745-281 PS/2 basic keyboard for us e in Thailand 537745-291 PS/2 basic keyboard for use in Japan 537745-371 PS/2 basic keyboard for us e with International E nglish 537745-AA1 PS/2 basic keyboard for use in the People's Republic of China 537745-AB1 PS/2 basic keyboard for use in Taiwan 537745-BB1 PS/2 basic ke[...]

Spare part numbe r Description 537746-271 PS/2 basic keyboard for us e in Romania 537746-281 PS/2 basic keyboard for us e in Thailand 537746-291 PS/2 basic keyboard for use in Japan 537746-351 PS/2 basic keyboard for use in Finland 537746-371 PS/2 basic keyboard for us e with International E nglish 537746-AA1 PS/2 basic keyboard for use in the Peop[...]

Spare part numbe r Description 613125-201 Washable keyboard for use in Brazil (Portuguese) 613125-211 Washable keyboard for use in Hungary 613125-221 Washable keyboard for use in the Czech Republic 613125-231 Washable keyboard for use in Slovakia 613125-251 Washable keyboard for us e in Russia 613125-261 Washable keyboard for us e in Bulgaria 61312[...]

Spare part numbe r Description 631411-151 Smartcard keyboard for use in Greece 631411-161 Smartcard keyboard for use in Latin America (Spanish) 631411-171 Smartcard keyboard for use in Saudi Arabia 631411-181 Smartcard keyboard for use in Belgium 631411-201 Smartcard keyboard for use in Brazil (Portuguese) 631411-211 Smartcard keyboard for use in H[...]

Spare part numbe r Description 637995-001 ATI Radeon HD6350 PCIe x16 graphics card, 512 MB 637996-001 ATI Radeon HD6450 PCIe x16 graphics card, 512 MB 638628-001 Intel Core i3 2100 (3.1-GHz, 3-MB L3 cache) 638629-001 Intel Core i3 2120 (3.3-GHz, 3-MB L3 cache) 638630-001 Intel Core i5 2400 (3.1-GHz, 6-MB L3 cache) 638631-001 Intel Core i5 2500 (3.3[...]

4 Routine Care, SATA Drive Guidelines, and Disassembly Preparation This chapter provides general service information for the computer. Adherence to the procedur es and precautions described in this chapter is essent ial for proper service. CAUTION: When the comput er is plugged i nto an AC po wer source, v oltage is al ways applie d to the system b[...]

Electrostatic Discharge Information A sudden discha rge of static ele ctricity from your finger or other conductor can destroy static-sens itive devices or microcircuitry. Often the spark is neithe r felt nor heard, but damage occurs. An electronic device exposed to electr ostatic d ischarge (ESD) may not appear to be affected at all and can work p[...]

● Keep electr ostatic se nsitive pa rts in their contai ners until they arrive at static-free stations. ● Place items on a grounded surface befo re removing them from their container. ● Always be p roperly gr ounded when tou ching a sensitive comp onent or assemb ly. ● Avoid contact with pins, leads, or circuitry. ● Place reusable electro[...]

Recommended Materials and Equipment Materials and equipment that are recommended for use in preventing st atic electricity include: ● Antistatic tape ● Antistatic smocks, a prons, or sleeve protectors ● Conductive bins and other assembly or soldering aids ● Conductive foam ● Conductive tabletop workstat ions with ground cord of one-megohm[...]

● Do not stack computers on top of each othe r or place com puters so near eac h other that they are subject to each other’s re-circulated or preh eated air. ● If the computer is to be ope rated within a sepa rate enclosure, intake an d exhaust ventilation must be provided on the e nclosure, and the same oper ating guidelines listed above wil[...]

Cleaning the Keyboard Follow all safe ty precautions in General Cleaning Safety Precautions on page 65 before cleaning the keyboard. To clean the tops of the keys or the keyboa rd body, follow the procedures described in Cleaning the Computer Case on page 65 . When cleaning debris from under the keys, review all ru les in General Cleaning Safety Pr[...]

Power Supply Fan The power supply fan is a vari able-speed fan based on t he te mperature in the power supply. CAUTION: The cooling fan is always on when the computer is in the “On” mode. The cooling fan is off when the computer is in “Sta ndby,” “Suspend,” or “Off” mod es. You must disconnec t the power cord f rom the powe r source[...]

Hard Drives Handle hard drives as delicate, precision components, avoiding all physical shock and vibration. This applies to failed drives as well as replac ement spares. ● If a drive must be mailed, place the drive in a b ubble-pack mailer or other suitab le protective packaging and labe l the package “Fragile: Handle Wi th Care.” ● Do not[...]

SATA Hard Drives Serial ATA Hard Drive Characterist ics Number of pins/conductors in data cable 7/7 Number of pins in power cable 15 Maximum data cable length 39.37 in (100 cm) Data interface voltage differential 400-700 mV Drive voltages 3.3 V, 5 V, 12 V Jumpers for configuring drive N/A Data transfer rate 3.0 Gb/s SATA Hard Drive Cables SATA Data[...]

● Keep cables clear of sliding o r moveable parts to prevent them from being cut or crimped when the parts are mo ved. ● When folding a flat ribbon cable, never fold to a sharp crease. Sharp creases may damage the wires. ● Some flat rib bon cables c ome prefolded. Never change the folds on these cables. ● Do not bend any cable sharply. A sh[...]

5 Configurations and Serial Number Standard Configuration Features Features may vary depe nding on the model. For a compl e te listing of the hardware and software installed in the computer, run the diagnostic ut ility (includ ed on some comput er models only). Figure 5-1 Convertible Minitower Configurat ion NOTE: The HP Compaq Convertible Minitowe[...]

Figure 5-2 Microtower Configuration Figure 5-3 Small Form Factor Configuration NOTE: The Small Form Facto r computer can also be used in a tower orientatio n. For more information, se e Using the Sma ll Form Fa ctor Computer in a Tower Orientati on on page 209 in this guide. 72 Chapter 5 Con figurations an d Serial N umber[...]

Figure 5-4 Ultra-Slim Desktop Co nfiguration Serial Number Location Each computer has a unique serial number a nd a pr oduct ID number that are located on the top cover of the computer. Keep these numbers availab le for us e when contacting customer service for assistance. Figure 5-5 Convertible Minitower Serial Number and Produ ct ID Location Seri[...]

Figure 5-6 Microtower Serial Number and Product I D Location Figure 5-7 Small Form Factor Serial Number and Product ID Location 74 Chapter 5 Con figurations an d Serial N umber[...]

Figure 5-8 Ultra-Slim Desktop (USDT) Se rial Number and Product I D Locatio n Serial Number Location 75[...]

6 Removal and Replacement Procedures – Convertible Minitower (CMT) Chassis Adherence to the procedures and prec autions describe d i n this chapter i s essent ial for prope r service. After completing all necessary remo val and re placement p rocedures, ru n the Diagnostics utility to verify that all compo nents operate properl y . NOTE: Not all [...]

CAUTION: The screws use d in the computer are o f different thread sizes an d lengths; usin g the wrong screw in an application may damage the unit. Computer Access Panel Description Spare part n umber Access panel 646819-001 1. Prepare the computer for disassembly ( Preparatio n for Disassembly on page 76 ) 2. Lay the computer down on its la rge b[...]

Front Bezel Description Spare part n umber Front bezel 646822-001 1. Prepare the computer for disassembly ( Preparatio n for Disassembly on page 76 ). 2. Remove the computer ac cess panel ( Computer Access Panel on page 77 ). 3. Lift up the three tabs on the side of the bezel (1) , then rotat e the be ze l off the chassis (2) . Figure 6-2 Removing [...]

Front Bezel Security The front bezel can be locked in place by installi ng a security screw provided by HP. To install the security screw: 1. Prepare the computer for disassembly ( Preparatio n for Disassembly on page 76 ). 2. Remove the computer ac cess panel ( Computer Access Panel on page 77 ). 3. Remove the front bezel ( Front Bezel on page 78 [...]

7. Replace the access panel. 8. Reconnect the power cord and turn on the computer. 9. Lock any security devices that were dise ngaged when the access panel was removed. Bezel Blanks 1. Prepare the computer for disassembly ( Preparatio n for Disassembly on page 76 ). 2. Remove the computer ac cess panel ( Computer Access Panel on page 77 ). 3. Remov[...]

System Board Connections Refer to the following illustration and tabl e to identify the system board connectors. Figure 6-6 System Board Connections Table 6-1 System Board Connections No. System Board Connector System Board Label Color Component 1 PCI PCI3 white Expansion Card 2 PCI PCI2 white Expansion Card 3 PCI PCI1 white Expansion Card 4 Parall[...]

Table 6-1 System Board Connections (continued) No. System Board Connector System Board Label Color Component 16 USB MEDIA black USB Device, such as a Media Card Reader 17 USB MEDIA2 black USB Device, such as a Media Card Reader 18 SATA 2.0 SATA2 white 3rd Hard Drive, or 1st Optical Drive if no 3rd Hard Drive 19 SATA 3.0 SATA0 dark blue 1st Hard Dri[...]

For proper system operatio n, the DDR3-SDRAM DIMMs must be : ● industry-stand ard 240-p in ● unbuffered non-ECC PC3-8500 DDR3-1066 MH z-compliant or PC3-10600 DDR3 -1333 MHz- compliant ● 1.5 volt DDR3-SDRAM DIMMs The DDR3-SDRAM DIMMs must also: ● support C AS latency 7 DDR3 1066 MHz (7-7-7 timing ) and CAS la tency 9 DDR3 1333 MHz (9-9-9 ti[...]

be populated with the other tw o 1-GB DIMMs. With this configuration , 4-GB will run as dual channel and 1-GB will run as single channel. ● In any mode, the maximum op erational speed is de t ermined by the slowest DIMM in t he system. Installing DIMMs CAUTION: You must disconnect the po wer cord and wait approximate ly 30 seconds for the power t[...]

3. Open both latches of th e memory module socket (1) , and insert the memory module into the socket (2) . Figure 6-7 Installing a DIMM NOTE: A memory module can be installed in only one way. Match the notc h on the module with the tab on the memory socket. Populate the black DIMM socket s befo re the white DIMM s ockets. For maximum performance, p[...]

Expansion Card Description Spare part n umber nVidia Quadro NVS295 PCIe x16 graphics card, 256 MB 641462-001 nVidia Quadro NVS300 PCIe x16 graphics card, 512 MB 632486-001 nVidia GF405, DVI/VGA PCIe x16 graphics card, 512 MB 641732-001 ATI Radeon HD6350 PCIe x16 graphics card, 512 M B 637995-001 ATI Radeon HD6450 PCIe x16 graphics card, 512 M B 637[...]

4. Press straight down o n the two gr een thumb tabs inside the chassis (1) and rotate the expansion card retention latch up (2) . Figure 6-8 Ope ning the Expans ion Slot Reta iner 5. Before installing an expansion card, remove the expansion slot cover or the existing expansion card. NOTE: Before removing an installed expansion card, disconnect any[...]

b. If you are removing a stand ard PCI card or PC I Express x1 ca rd, hold the card at ea ch end and carefully rock it back and forth until the co nnectors pull free from the socket. Li ft the card straight up to remove it. Be sure not to scrape the ca rd against other comp onents. Figure 6-10 Removing a Standard PCI Expansion Card c. If you are re[...]

CAUTION: After removing an expa nsion card, you mu st replace it with a new c ard or expansion slot cover fo r proper cooling of internal componen ts during operatio n. 8. To install a new expansion card, slide the bracket on the end of the card down into the slot on the back of the chassis and press the c ard down firmly into the socket on the sys[...]

Drives Description Spare part n umber 16X SATA DVD±RW drive with LightScribe 581600-001 16X SATA DVD-ROM driv e 5815 99-001 Blu-ray BD-RW SuperMulti DL Drive with Light Scribe 617030-001 1 TB, 7200 rpm SATA hard drive 636930-001 750 GB, 7200 rpm SATA hard drive 632938-001 500 GB, 7200 rpm SATA hard drive 636929-001 320 GB, 7200 rpm SATA hard drive[...]

Drive Positions Figure 6-13 Drive Positions (Minitow er Configuration Show n) Table 6-2 Drive Positions 1 Three 5.25-inch drive bays for optional drives (optical drives and media card reader shown) 2 Three 3.5-inch internal hard drive bays NOTE: The drive configuration on your computer may be different than the drive configuration shown above. The [...]

Removing a Drive from a Drive Bay CAUTION: All removable media should be taken out of a drive before removing the drive from the computer. 1. Prepare the computer for disassembly ( Preparatio n for Disassembly on page 76 ). 2. Remove the computer ac cess panel ( Computer Access Panel on page 77 ). 3. Remove the front bezel ( Front Bezel on page 78 [...]

5. Remove the drive from the drive bay as follows: ● To remove a 5.25-inch drive in the desktop configuration, pres s down on the yellow drivelock mechanism (1) and slide the drive from the drive bay (2) . CAUTION: When the yellow d rivelock is pressed, a ll the 5.25-inch drives are released so do not tilt the unit and allow the drives to fall ou[...]

● To remove a hard drive from one of the two lo wer internal hard drive bays, pull up on the green hard drive drivelock mechani s m (1) for that driv e and slide the driv e from the drive bay (2) . Figure 6-17 R emoving a Hard Drive from the Lower Two Bays ● To remove a hard drive from the upper internal hard drive bay, remove the screw on the [...]

Installing Drives When installing drives, follow these guideli nes: ● The primary Serial AT A (SATA) hard drive must be connected to the dark blue SATA connector on the system board labeled SATA0. If you a re adding a second hard drive, connect it to the light blue SATA1 connector. ● Connect the first SATA optical drive to the white SATA connec[...]

replacing the primary hard drive, you must remo ve the four silver an d blue 6-32 isolatio n mounting guide screws from the old hard dr ive and install them in the new hard drive. Figure 6-19 Extra Guide Screw Locations No. Guide Sc rew Device 1 Black M3 Metric Sc rews 5.25-inch Drives 2 Silver 6-32 Standard Screws 3.5-inch Ha rd Drive in the Top D[...]

Installing a 5.25-inch Dr ive into a Dr ive Bay 1. Prepare the computer for disassembly ( Preparatio n for Disassembly on page 76 ). 2. Remove the computer ac cess panel ( Computer Access Panel on page 77 ). 3. Remove the front bezel ( Front Bezel on page 78 ). 4. If you are instal ling a drive in a bay covered by a be zel blank, rem ove the beze l[...]

CAUTION: The bottom 5.25- inch drive bay has a shorter depth than the upper two bays. The bottom bay supports a half-height drive or other devi ce that is no more than 14.5 cm (5.7 inches) in depth. Do not try to force a larger dri ve, su ch as an optical d rive, int o the bottom bay. This could cause d amage to the drive and the s ystem board. Th [...]

Installing a Hard Drive in to an Intern al Drive Bay NOTE: The system does not support Parallel ATA (PATA) hard drives. Before you remove the old hard drive, be sure to ba ck up the data from the ol d hard drive so that you can transfer the data to the new hard drive. To install a hard drive in a 3.5-inch internal drive bay: 1. Prepare the computer[...]

◦ Install the d rive into the s lot on the adap ter bracket with the PC A side faci ng down, aligning the three tabs on th e bracket with the drive. En sure that the power and data connectors on the drive are properly ori ented. Figure 6-24 Insta lling the Drive in the Adapter Bracket ◦ Hold the drive and bracket firmly together and turn the as[...]

● If you are installing the drive in the upper bay ( bay 4), install t hree standard 6-32 silver guide screws (two on the right side and one on the le ft side in the screw hole closest to the power and data connectors). Figure 6-26 Installing Standard Guide Screws 4. Insert the hard drive into the bay as follows: CAUTION: Make sure the guide scre[...]

● If you are installing a hard drive into the up per bay (bay 4), slide the ha rd drive into the drive bay (1) then secure the drive in plac e with a standard 6-32 screw (2) . Figure 6-28 Installing a Hard Drive into the Uppe r Bay 5. Connect the power cable and data cable to the rear of the hard drive. NOTE: The power cable f or the hard drives [...]

Installing a 3.5-inch SATA Hard Drive into an Internal Drive Bay NOTE: The system does not support Parallel ATA (PATA) hard drives. Before you remove the old hard drive, be sure to ba ck up the data from the ol d hard drive so that you can transfer the data to the new hard drive. To install a hard drive in a 3.5-inch internal drive bay: 1. Prepare [...]

4. Slide the hard drive down into the drive cage unti l it locks. The drivelo ck automatically secures the drive in the bay. Figure 6-30 Installing a Hard Drive into the Hard Drive Bay CAUTION: Make sure the guide screws line up with the guide slots in the drive cage. The us e of unnecessary forc e when installing any dr ive into the dri ve bay may[...]

2. Remove the screw from th e rear of the ca rrier (1) and slide the top cov er off the carrier (2) . Figure 6-31 Removing the Carrier Cover 3. Remove the adhesive strip that secu res the thermal sensor to the top of the hard drive (1) and move the thermal sensor away from the carrier (2) . Figure 6-32 Removing the Thermal Sensor Drives 105[...]

4. Remove the four screws from the bo ttom of the hard drive carrier. Figure 6-33 Removing the Security Screws 5. Slide the hard drive back to disconnect it from the carrier then lift it up and out of the carrier. Figure 6-34 Removing the Hard Drive 106 Chapter 6 Re moval and Replacement P rocedures – Convertible Mini tower (CMT) Chassis[...]

6. Place the new hard drive in the carrier then slide the hard drive back so that it seats in the SATA connector on the carrier's circuit board. Be sure the connector on the hard drive is pressed all the way into the connector on the carrier's cir cuit board. Figure 6-35 Replacing t he Hard Drive 7. Replace the four screws in the bottom o[...]

8. Place the thermal sensor on top of the hard drive in a position that does not cover the label (1) and attach the thermal sensor to the top of the hard drive with the adhesive strip (2) . Figure 6-37 Replacing the Thermal Sensor 9. Slide the cover on the carrier (1) and re place the screw on th e rear of the carrier to secure the cover in place ([...]

Hood Sensor Description Spare part n umber Hood sensor 638816-001 The hood sensor is located on the top of the rear chassis panel. 1. Prepare the computer for disassembly ( Preparatio n for Disassembly on page 76 ). 2. Remove the computer ac cess panel ( Computer Access Panel on page 77 ). 3. Unplug the hood sensor cable fr om the co nne ctor label[...]

Front I/O, USB Assembly Description Spare part n umber Front I/O and USB assembly 646821-001 The front I/O, USB assembly is mo unted to the front of the chassis and is removed by pulling it away from the chassis. 1. Prepare the computer for disassembly ( Preparatio n for Disassembly on page 76 ). 2. Remove the computer ac cess panel ( Computer Acce[...]

5. Remove the screw that secures the as sembly to the front of the chassis. 6. Rotate the right side of the as sembly a way from the chassis. Figure 6-40 Removing the front I/O, USB, power swit ch assembly 7. Pull the assembly toward the right and away fr om the chassis while threading the wires through the slot between the driv e cage and c hassis[...]

Power Switch Assembly Description Spare part n umber Power switch/LED assembly 646820-001 The power switch assembly is mounted to the front of the chassis and rem oved by pulling it away from the chassis. 1. Prepare the computer for disassembly ( Preparatio n for Disassembly on page 76 ). 2. Remove the computer ac cess panel ( Computer Access Panel[...]

Speaker Description Spare part n umber Speaker 645330-001 The speaker is mounted to the inside front of the chassis with two screws. 1. Prepare the computer for disassembly ( Preparatio n for Disassembly on page 76 ). 2. Remove the computer ac cess panel ( Computer Access Panel on page 77 ). 3. Disconnect the speaker wire fr om the wh ite system bo[...]

Rear Chassis Fan Description Spare part n umber Rear chassis fan 643908-001 The rear fan is mou nted to the rear ch assis wall an d secured by four Phillips s crews. 1. Prepare the computer for disassembly ( Preparatio n for Disassembly on page 76 ). 2. Remove the computer ac cess panel ( Computer Access Panel on page 77 ). 3. Disconnect the fan co[...]

Fan sink Description Spare part n umber Fan sink 643907-001 1. Prepare the computer for disassembly ( Preparatio n for Disassembly on page 76 ). 2. Remove the computer ac cess panel ( Computer Access Panel on page 77 ). 3. In the order indicate d, loosen the four captive scre ws that secure the fan si nk to the system board. CAUTION: Fan sink reta [...]

5. Lift the fan sink from the proc essor (2) . Figure 6-45 Removing the fan sink When reinstalling the fan sink, make sure that its bottom has been cleaned with an alcohol wipe and fresh thermal grease has been appl ied to the top of the processor. CAUTION: Fan sink retainin g screws should be tightened in diagonally opposite pairs (as in an X) to [...]

Processor Description Spare part n umber Intel Core i7 processor 2600, 3.4 GHz, 8-MB L3 cache, 95W 638632-001 Intel Core i5 processors 2500, 3.3 GHz, 6-MB L3 cache, 95W 638631-001 2400, 3.1 GHz, 6-MB L3 cache, 95W 638630-001 Intel Core i3 processors 2120, 3.3 GHz, 3-MB L3 cache, 65W 638629-001 2100, 3.1 GHz, 3-MB L3 cache, 65W 638628-001 1. Prepare[...]

6. Carefully lift the processor from the socket (3) . CAUTION: Do NOT handle the pins in the processor socket. These pins are ve ry fragile and handling them coul d cause irrepa rable damage. O nce pins are damaged it may be necessary to replace the system board. The heat sink must be installed within 24 hours of installing the proce ssor to preven[...]

2. Secure the locking lever. Figure 6-47 Installing the proc essor If reusing the existing heat sink, go to step 3. If using a new heat si nk, go to step 5. 3. If reusing the existing heat sink, apply the therma l grease provided in the spares kit to the top of the processo r. 4. Clean the bottom of the heat sink with the provid ed alcohol pad and [...]

Power Supply Description Spare part n umber Power supply, 320W, 9 0% efficient 613764-001 Power supply, 320W 613765-001 WARNING! To reduce potential safety i ssues, only the power supply pr ovided with the computer, a replacement power supply provided by HP, or a po wer supply purchased as an ac cessory from HP should be used with the computer. The[...]

6. Press the tab (2) in front of the power suppl y, slide th e power supply toward the front of the computer, and then lift the po wer supply out of the chassis (3) . Figure 6-48 Removing the power supply To install the power supply, reverse the removal procedure. System Board Description Spare part n umber System board, includes Trusted Platform M[...]

6. Remove the 10 screws (1) that secure the system board to the chassis. 7. Slide the system board toward the front of the comp uter so that the connectors loos en from the rear of the chassis, and then lift the system board out of the computer (2) . Figure 6-49 Removing the sys tem board NOTE: When replacing the system boar d, you must al so chang[...]

Changing from a Mini tower to a Desktop Configuration 1. Prepare the computer for disassembly ( Preparatio n for Disassembly on page 76 ). 2. Remove the computer ac cess panel ( Computer Access Panel on page 77 ). 3. Remove the front bezel ( Front Bezel on page 78 ). 4. Disconnect all power and data c ables from the back of the drives in the 5.25- [...]

6. Gently slide the drive into the uppermost available bay until it snaps into place. When the drive is properly inser ted, the drivelock will se cure it. Repeat this step for ea ch drive. Figure 6-51 Installing a Drive in the Des k top Configurati on CAUTION: The bottom 5.25- inch drive bay has a shorter depth than the upper two bays. The bottom b[...]

10. Reposition the subpanel (rotate it 90º) with the logo at the bottom, then snap it back into the bezel. Figure 6-52 Changing from a Minitowe r to a Desktop Configuration 11. Replace the front bezel and computer a ccess panel. 12. Reconnect the power cord and turn on the computer. 13. Lock any security devices that were disengaged when the compu[...]

5. To release the drives from the 5.25 -inch drive bay, pr ess down on the short yellow drivelock as shown (1) . While pressi ng the drivel ock, pull the drives out of the drive bay (2) . Figure 6-53 Releasing the 5.25-inch Drives from the Drive Bays (Des ktop) 6. Gently slide the drive into the uppermost available bay until it snaps into place. Wh[...]

CAUTION: Hold the subpanel straight when you pull it away from the front bezel. Pulling the subpanel away at an angle co uld damage the pins that align it within the front bezel. 9. Reposition the bezel blanks within the subpane l in the proper orientation for the mi nitower configuration. 10. Reposition the subpanel (rotate it 90º) with the logo [...]

7 Removal and Replacement Procedures – Microtower (MT) Chassis Adherence to the procedures and prec autions describe d i n this chapter i s essent ial for prope r service. After completing all necessary remo val and re placement p rocedures, ru n the Diagnostics utility to verify that all compo nents operate properl y . NOTE: Not all features lis[...]

CAUTION: The screws use d in the computer are o f different thread sizes an d lengths; usin g the wrong screw in an application may damage the unit. Computer Access Panel Description Spare part n umber Access panel 646825-001 To access internal co mponents, you must remove the access panel: 1. Prepare the computer for disassembly ( Preparatio n for[...]

Front Bezel Description Spare part n umber Front bezel 646826-001 1. Prepare the computer for disassembly ( Preparatio n for Disassembly on page 128 ) 2. Remove the acce ss panel ( Computer Access Panel on page 129 ) 3. Lift up the three tabs on the side of the bezel (1) , then rotat e the be ze l off the chassis (2) . Figure 7-2 Removing the Front[...]

Bezel Blanks Description Spare part n umber 3.5-inch bezel blank, jack black 583653-001 5.25-inch bezel blank, jack black 570838-001 On some models, there are bezel bl anks covering the 3.5-inch and 5.25 -inch drive bays that need to be removed be fore instal ling a drive. To rem ove a beze l blank: 1. Remove the acce ss panel ( Computer Access Pan[...]

System Board Connections Refer to the following illustrations and tables to identi fy the system board connectors fo r your model. Figure 7-4 8200 Elite Series System Board Connections Table 7-1 8200 Elite Series System Board Connections No. System Board Connector System Board Label Color Component 1 DIMM4 (Channel A) DIMM4 white Memory Module 2 DI[...]

Table 7-1 8200 Elite Series System B oard Connections (continued) No. System Board Connector System Board Label Color Component 16 Hood Sensor HSENSE white Hood Sensor 17 PCI Express x1 X1PCIEXP1 black Expansion Card 18 PCI Express x16 down shifted to a x4 X4PCIEXP white Expansion Card 19 PCI Express x16 X16PCIEXP black Expansion Card 20 PCI PCI wh[...]

Table 7-2 6200 Pro Series System Board Connections (continued) No. System Board Connector System Board Label Color Component 11 Parallel Port PAR black Parallel Port 12 Serial Port COMB black Serial Port 13 USB MEDIA black USB Device, such as a Media Card Reader 14 Hood Lock HLCK black Hood Lock 15 USB MEDIA2 black USB Device, such as a Media Card [...]

For proper system operatio n, the DDR3-SDRAM DIMMs must be : ● industry-stand ard 240-p in ● unbuffered non-ECC PC3-8500 DDR3-1066 MH z-compliant or PC3-10600 DDR3 -1333 MHz- compliant ● 1.5 volt DDR3-SDRAM DIMMs The DDR3-SDRAM DIMMs must also: ● support C AS latency 7 DDR3 1066 MHz (7-7-7 timing ) and CAS la tency 9 DDR3 1333 MHz (9-9-9 ti[...]

be populated with the other tw o 1-GB DIMMs. With this configuration , 4-GB will run as dual channel and 1-GB will run as single channel. ● In any mode, the maximum op erational speed is de t ermined by the slowest DIMM in t he system. Installing DIMMs CAUTION: You must disconnect the po wer cord and wait approximate ly 30 seconds for the power t[...]

3. Open both latches of th e memory module socket (1) , and insert the memory module into the socket (2) . Figure 7-6 Installing a DIMM NOTE: A memory module can be installed in only one way. Match the notc h on the module with the tab on the memory socket. Populate the black DIMM socket s befo re the white DIMM s ockets. For maximum performance, p[...]

Expansion Cards Description Spare part n umber nVidia Quadro NVS295 PCIe x16 graphics card, 256 MB 641462-001 nVidia Quadro NVS300 PCIe x16 graphics card, 512 MB 632486-001 nVidia GF405, DVI/VGA PCIe x16 graphics card, 512 MB 641732-001 ATI Radeon HD6350 PCIe x16 graphics card, 512 M B 637995-001 ATI Radeon HD6450 PCIe x16 graphics card, 512 M B 63[...]

4. Release the slot cover rete ntion latch that secures the PCI slot co vers by lifting the green tab on the latch and rotating the latch to the open position. Figure 7-7 Ope ning the Expans ion Slot Reta iner 5. Before installing an expansion card, remove the expansion slot cover or the existing expansion card. NOTE: Before removing an installed e[...]

b. If you are removing a standard PCI card or PCI Express x1 card, hold the card at each end, and carefully rock it back and forth until th e connectors pull free from the s ocket. Pull the expansion card straight up from the socket then away from the i nside of the chassi s to release it from the chassis frame. Be sure not to scrape the card again[...]

7. If you are not installing a new expansion card, in stall an expansion slot cover to close the open slot. CAUTION: After removing an expa nsion card, you mu st replace it with a new c ard or expansion slot cover fo r proper cooling of internal componen ts during operatio n. 8. To install a new expansi on card, hold the card just above the expansi[...]

10. Connect external cables to the installed card, if need ed. Connect internal ca bles to the syst em board, if ne eded. 11. Replace the computer a ccess panel. 12. Reconnect the power cord and turn on the computer. 13. Lock any security devices that were dise ngaged when the access panel was removed. 14. Reconfigure the computer, if nece ssary. D[...]

Drives Description Spare part n umber 16X SATA DVD±RW drive with LightScribe 581600-001 16X SATA DVD-ROM driv e 5815 99-001 Blu-ray BD-RW SuperMulti DL Drive with Light Scribe 617030-001 1 TB, 7200 rpm SATA hard drive 636930-001 750 GB, 7200 rpm SATA hard drive 632938-001 500 GB, 7200 rpm SATA hard drive 636929-001 320 GB, 7200 rpm SATA hard drive[...]

● The power ca ble for the SAT A hard drives is a two-headed cable this is plugged into the system board wi th the first connector r o uted to the bottom 3.5-inch bay and the second connector routed to the top 3.5-inch bay. ● The system does not support Parallel ATA (PAT A) optical dr ives or PATA ha rd drives. ● You must install guide screws[...]

CAUTION: To prevent loss of work and da mage to the computer or drive: If you ar e inserting or removing a drive, shut down the opera ting system p roperly, turn o ff the computer, a nd unplug the power cord. Do no t remove a drive whil e the computer is on o r in standby mode. Before handling a drive, ensure that you are discha rged of static elec[...]

b. If you are removing a media card reader, d isc onnect the USB cable f rom the system board . Figure 7-15 Disconnecting the Media Card Read er USB Cable 5. A latch drive bracket with release tabs secures the drives in the dr ive bay. Lift th e release tab o n the latch drive bracket (1) for the drive you want to remove, then slide the drive from [...]

Installing a 5.25-inch or 3.5- inch Drive into a Drive Bay 1. Prepare the computer for disassembly ( Preparatio n for Disassembly on page 128 ) 2. Remove the acce ss panel ( Computer Access Panel on page 129 ) 3. Remove the front bezel ( Front Bezel on page 130 ) 4. If you are instal ling a drive in a bay covered by a be zel blank, rem ove the beze[...]

7. Connect the power and data cabl es to the drive as indicated in the following illustrations. a. If you are installing an optical drive, connect the power cable and data cable to the back of the drive. NOTE: The power cable for the optical d rives is a two-hea ded cable that is rou ted from the system board t o the rear of the optical drive bays.[...]

Removing a Hard Driv e from a Drive Bay NOTE: Before you remove the old hard drive, be sure to back up the data from the old hard drive so that you can transfer the data to the new hard drive. 1. Prepare the computer for disassembly ( Preparatio n for Disassembly on page 128 ) 2. Remove the acce ss panel ( Computer Access Panel on page 129 ) 3. Dis[...]

NOTE: The hard drive uses 6-32 isolati on mounting guide screws . Four e xtra guide screws are installed on the exte rior of the hard drive bays. The HP-supplied isola tion mounting guide scre ws are silver an d blue. Ref er to Drives on page 143 for an illustration of the extr a 6-32 i s olation mounting guide screws location. If you are replacing[...]

◦ Install the d rive into the s lot on the adap ter bracket with the PC A side faci ng down, aligning the three tabs on th e bracket with the drive. En sure that the power and data connectors on the drive are properly ori ented. Figure 7-23 Insta lling the Drive in the Adapter Bracket ◦ Hold the drive and bracket firmly together and turn the as[...]

4. Slide the drive into the drive bay, making sure to align the guide screws with the guide slots, until the drive snaps into place. The bottom ba y is for the primary hard drive. The upp er bay is for an optional second ary hard driv e. Figure 7-25 Slid ing a Hard Dri ve into the Drive Ba y 5. Connect the power cable and data cabl e to the back of[...]

Front Fan Assembly Description Spare part n umber Front fan assembly 585884-001 1. Prepare the computer for disassembly ( Preparatio n for Disassembly on page 76 ). 2. Remove the acce ss panel ( Computer Access Panel on page 129 ). 3. Remove the cables from the clip on the top of the fan assembly. Figure 7-26 Removing the cables from atop t he fron[...]

5. Press the lever that secures the as sembly to the chas sis (1) , pivot the assembly forward toward the front of the computer (2) , and then lift th e assembly stra ight up and out of the computer (3) . Figure 7-27 Removing the front fan assembly To reinstall the front fan, reverse the removal procedure. 154 Chapter 7 Removal and Re placemen t Pr[...]

Front I/O Assembly Description Spare part n umber Front I/O assembly 646827-001 1. Prepare the computer for disassembly ( Preparatio n for Disassembly on page 76 ). 2. Remove the computer ac cess panel ( Computer Access Panel on page 129 ). 3. Remove the front bezel ( Front Bezel on page 130 ). 4. Remove the front fan ( Front Fan Assembly on page 1[...]

Power Switch/LED Assembly Description Spare part n umber Power switch/LED assembly 646828-001 1. Prepare the computer for disassembly ( Preparatio n for Disassembly on page 76 ). 2. Remove the acce ss panel ( Computer Access Panel on page 129 ). 3. Remove the front bezel ( Front Bezel on page 130 ). 4. Remove the front fan ( Front Fan Assembly on p[...]

Heat sink Description Spare part n umber Heat sin k 645326-001 WARNING! To red uce ris k of pers onal injury f rom hot surfaces, allow the internal system components to cool before touching. 1. Prepare the computer for disassembly ( Preparatio n for Disassembly on page 76 ). 2. Remove the computer ac cess panel ( Computer Access Panel on page 129 )[...]

5. Lift the heat sink from atop the processor. When reinstalling the heat sink, ma ke sure that its bottom has been cleaned with an alcohol wipe and fresh thermal grease has been appl ied to the top of the processor. CAUTION: Heat sink retaining screws shou ld be tightened in diagonally opposite pairs (as in an X) to evenly seat the heat sink on th[...]

Processor Description Spare part n umber Intel Core i7 processor 2600, 3.4 GHz, 8-MB L3 cache, 95W 638632-001 Intel Core i5 processors 2500, 3.3 GHz, 6-MB L3 cache, 95W 638631-001 2400, 3.1 GHz, 6-MB L3 cache, 95W 638630-001 Intel Core i3 processors 2120, 3.3 GHz, 3-MB L3 cache, 65W 638629-001 2100, 3.1 GHz, 3-MB L3 cache, 65W 638628-001 1. Prepare[...]

6. Carefully lift the processor from the socket (3) . CAUTION: Do NOT handle the pins in the processor socket. These pins are ve ry fragile and handling them coul d cause irrepa rable damage. O nce pins are damaged it may be necessary to replace the system board. The heat sink must be installed within 24 hours of installing the proce ssor to preven[...]

To install a new pr ocessor: 1. Place the processor in its so cket and clos e the retainer. 2. Secure the locking lever. If reusing the existing heat sink, go to step 3. If using a new heat si nk, go to step 5. 3. If reusing the existing heat sink, apply the therma l grease provided in the spares kit to the top of the processo r. 4. Clean the botto[...]

Speaker Description Spare part n umber Speaker 645330-001 1. Prepare the computer for disassembly ( Preparatio n for Disassembly on page 76 ). 2. Remove the acce ss panel ( Computer Access Panel on page 129 ). 3. Remove the front fan assembly ( Front Fan Assembly on page 153 ). 4. Disconnect the speaker wire from the sys tem board connector labeled[...]

Rear Chassis Fan Description Spare part n umber Rear chassis fan 636922-001 1. Prepare the computer for disassembly ( Preparatio n for Disassembly on page 76 ). 2. Remove the acce ss panel ( Computer Access Panel on page 129 ). 3. Remove the four silver Phillips screws that secure the fan to the chassis. Figure 7-32 Rea r fan screws 4. Disconnect t[...]

5. Lift the fan out of the chassis (2) . Figure 7-33 Removing the rear fan To install the fan assembly, reverse th e removal procedur e. Be sure to or ient the air flow out of the unit. 164 Chapter 7 Removal and Re placemen t Procedures – Microtower (MT) Chassis[...]

Power Supply Description Spare part n umber Power supply, 320W, 9 0% efficient 613764-001 Power supply, 320W 613765-001 1. Prepare the computer for disassembly ( Preparatio n for Disassembly on page 76 ). 2. Remove the acce ss panel ( Computer Access Panel on page 129 ). 3. Disconnect the power cables from the white 6-pi n system board connector la[...]

7. Slide the power supply toward the front of the computer (2) , rotate toward the fan so the power supply clears the lip on the top of the chassis, and then lift the power supply out of the chassis (3) . Figure 7-35 Removing the power supply To install the power supply, reverse the removal procedure. 166 Chapter 7 Removal and Re placemen t Procedu[...]

System Board Description Spare part n umber For use in 8200 Elite Se ries models: System board, includes Trusted Platform Modu le (TPM) (includes therma l material) 611834-001 System board, does not include Trusted Platform Module (TPM) 649741-001 For use in 62 00 Pro Series mode ls: System board, includes Trusted Platform Modu le (TPM) (includes t[...]

7. Remove the eight screws that secure the system boar d to the chassis. Figure 7-36 System board screws 8. Slide the system board toward the front of the computer to disengage the I/O panel (1) , lift the rear of the system board up at an angle (2) , and then lift the system board out of the computer (3) . Figure 7-37 Removing the sys tem board Wh[...]

8 Removal and Replacement Procedures – Small Form Factor (SFF) Chassis Adherence to the procedures and prec autions describe d i n this chapter i s essent ial for prope r service. After completing all necessary remo val and re placement p rocedures, ru n the Diagnostics utility to verify that all compo nents operate properl y . NOTE: Not all feat[...]

CAUTION: The screws u sed in the compu ter are of different thread s izes and lengths; using the wrong screw in an application ma y damage the unit. Access Panel Description Spare part n umber Access panel 646815-001 1. Prepare the computer for disassembly ( Preparatio n for Disassembly on page 169 ). 2. If the computer is on a stand, re move the c[...]

Front Bezel Description Spare part n umber Front bezel 646814-001 1. Prepare the computer for disassembly ( Preparatio n for Disassembly on page 169 ). 2. Remove the acce ss panel ( Access P anel on page 170 ). 3. Lift up the three tabs on the side of the bezel (1) , then rotat e the be ze l off the chassis (2) . Figure 8-2 Removing the front bezel[...]

Bezel Blanks On some models, there are bezel bl anks covering the 3.5-inc h and 5. 25-inch external drive bays t hat need to be removed befo re instal ling a drive. To remove a bezel blank: 1. Remove the acce ss panel ( Access P anel on page 170 ). 2. Remove the front bezel ( Front Bezel on page 171 ).. 3. To remove a bezel blank, push the two reta[...]

DDR3-SDRAM DIMMs CAUTION: This product D OES NOT support DDR 3 Ultra Low Voltage (DDR3U) mem ory. The processor is not compatible with DDR3U memory and if you plug DDR3U memory into the system board, it can cause the physical damage to the DIMM or invoke system malfunction. For proper system operatio n, the DDR3-SDRAM DIMMs must be : ● industry-s[...]

channel and the remainder is assigned to single channel. For optimal speed, the channels should be balanced so that the largest amount of memo ry is spread between the two channels. If one channel will have more memory than the other, th e larger amount should be assigned to Channel A. For example, if you are popu lating the sockets with one 2-GB D[...]

4. Open both latches of th e memory module socket (1) , and insert the memory module into the socket (2) . Figure 8-4 Installing a DIMM NOTE: A memory module can be installed in only one way. Match the notc h on the module with the tab on the memory socket. Populate the black DIMM socket s befo re the white DIMM s ockets. For maximum performance, p[...]

Expansion Card Description Spare part number Graphics ca rds nVidia Quadro NVS295 PCIe x16 graphics card, 256 MB 641462-001 nVidia Quadro NVS300 PCIe x16 graphics card, 512 MB 632486-001 ATI Radeon HD6350 PCIe x16 graphics card, 512 M B 637995-001 ATI Radeon HD6450 PCIe x16 graphics card, 512 M B 637996-001 AMD FirePro 2270 PCIe x16 graphics card, [...]

4. Release the slot cover rete ntion latch that secures the PCI slot co vers by lifting the green tab on the latch and rotating the latch to the open position. Figure 8-5 Opening the exp ansion slot retainer 5. Before installing an expansion card, remove the expansion slot cover or the existing expansion card. NOTE: Before removing an installed exp[...]

b. If you are removing a standard PCI card or PCI Express x1 card, hold the card at each end, and carefully rock it back and forth until th e connectors pull free from the s ocket. Pull the expansion card straight up from the socket (1) then away from the inside of the chassis to release it from the chassi s frame (2) . Be sure not to scrape the ca[...]

7. If you are not installing a new expansion card, in stall an expansion slot cover to close the open slot. CAUTION: After removing an expa nsion card, you mu st replace it with a new c ard or expansion slot cover fo r proper cooling of internal componen ts during operatio n. 8. To install a new expansi on card, hold the card just above the expansi[...]

10. Connect external cables to the installed card, if need ed. Connect internal ca bles to the syst em board, if ne eded. 11. Replace the computer a ccess panel. 12. If the computer was on a stand, replace the stan d. 13. Reconnect the power cord and turn on the computer. 14. Lock any security devices that were dise ngaged when the access panel was[...]

Table 8-1 8200 Elite Series system b oard connections (continued) No. System Board Connector System Board Label Color Component 10 eSATA ESATA black eSATA Adapter Cable, or 2nd Optical Drive 11 Parallel Port PAR black Parallel Port 12 Serial Port COMB black Serial Port 13 USB MEDIA black USB Device, such as a Media Card Reader 14 Hood Lock HLCK bla[...]

Table 8-2 6200 Pro Series system boa rd connections (continued) No. System Board Connector System Board Label Color Component 5 Power SATAPWR0 black S ATA Optical Drives 6 Power SATAPWR1 SATA Hard Drives 7 SATA 3.0 SATA0 dark blue 1st Hard Drive 8 SATA 2.0 SATA1 white 2nd Hard Drive, or 2nd Optical Drive if an eSATA Adapter Cable exists 9 SATA 2.0 [...]

Description Spare part n umber 300 GB, 10000-RPM SATA2 hard drive 648963-001 250 GB, 7200 rpm SATA hard drive 636927-001 160 GB, 10000-RPM SATA hard drive 639694-001 160 GB, 10000-RPM SATA ha rd drive, 2.5-inch 508312-001 160 GB Solid State Drive (SSD) 646809-001 80 GB Solid State Drive (SSD) 607817-001 Drive Positions Figure 8-13 Drive positions T[...]

Installing and Removing Drives When installing drives, follow these guideli nes: ● The primary Serial ATA (SAT A) hard drive mu st be connec ted to the dark blue primary SATA connector on the syst em board labe led SATA0. If you a re adding a sec ond hard drive , connect it to the light blue connector (8200 Elite models) or the white connecto r ([...]

2 Silver 6-32 Standard Scre ws Secondary Hard Drive There are at total of five extra silver 6-32 st andard sc rews. Four are used as guide screws for a secondary hard drive. The fifth is used for bezel security . CAUTION: To prevent loss of work and da mage to the computer or drive: If you ar e inserting or removing a drive, shut down the opera tin[...]

6. Press down on the green drive retainer button locate d on the lef t side of the drive to disengage the drive from the drive cage (1) . While pressing the d rive retainer but ton, slide the dr ive back until it stops, then lift it up and out of the drive cage (2) . Figure 8-15 Removing the 5.25-inch Drive Installing a 5.25-inch Dr ive into a Dr i[...]

5. Position the guide screws on the drive into the J- slots in the drive bay. Then slide the drive toward the front of the computer until it locks into place. Figure 8-17 Installing the Optical Drive 6. Rotate the drive cage to its upright posi tion. 7. Connect the SATA data cable t o the white SA TA system board c onn ector labeled SATA2. 8. Route[...]

The 3.5-inch drive is located underneath the 5.25 -inch drive. You must remove the 5.25-inch drive before removing the 3.5-inch drive. 1. Follow the procedure in Removing a 5.25-inch Dri ve from a Drive Bay on page 185 to remove the 5.25-inch drive and acce ss the 3.5-inch drive. CAUTION: Ensure that the computer is turned off an d that the power c[...]

NOTE: Install guide screws to ensure the drive will li ne up correctly in the drive cage and lock in place. HP has provided extra guide screws for the drive ba ys (four 6-32 standard screws a nd four M3 metric screws), installed in the fr ont of t he chassis, under the front bezel. A secondary hard drive uses 6-32 stand ard sc rews. A ll othe r dr [...]

b. If installing a media card reader, connect the USB ca ble from the media card reader to the USB connector on the system board labeled MEDIA. Figure 8-22 Connecting the Media Card Reader USB Cable NOTE: Refer to System Boar d Connections on page 180 for an illustration of the system board drive connectors. 6. Replace the 5.25-inch drive. 7. Repla[...]

4. Rotate the power supply to its upri ght position . The hard driv e is located beneath the power supply. Figure 8-23 Raising the Power Supply 5. Disconnect the power cable and data ca ble from the back of the har d drive. 6. Press down on the green releas e latch next to the hard drive (1) . While holding the latch down, slide the drive forward u[...]

7. To install a hard drive, you must transfer the si lver and blue isolation mounting guide screws from the old hard drive to the new hard driv e. Figure 8-25 In stalling Hard Drive Guide Scr ews 8. Align the gu ide scre ws with the sl ots on the c hassis drive cage, press the hard drive do wn into the bay, then slide it back until it stops and loc[...]

Fan duct Description Spare part n umber Fan duct 636921-001 The fan duct sits between the front fan and the heat sink. 1. Prepare the computer for disassembly ( Preparatio n for Disassembly on page 169 ). 2. Remove the acce ss panel ( Access P anel on page 170 ). 3. Lift the fan duct straight up out of the chassis. Figure 8-27 Removing the fan duct[...]

Front Fan Assembly Description Spare part n umber Front fan 645327-001 The front fan assembly is attach ed to the front of the chassis. 1. Prepare the computer for disassembly ( Preparatio n for Disassembly on page 169 ). 2. Remove the acce ss panel ( Access P anel on page 170 ). 3. Remove the front bezel ( Front Bezel on page 171 ). 4. Remove the [...]

7. Pull the assembly toward the rear o f the unit (2) , and then lift it out of the ch assis. Figure 8-29 Removing the front fan To install the front fan, reverse th e removal procedu re. Be sure to or ient the air flow into the unit. Front Fan Assembl y 195[...]

Hood Sensor Description Spare part n umber Hood sensor 638816-001 The hood sensor is attached in a slot in the rear of th e chassis. 1. Prepare the computer for disassembly ( Preparatio n for Disassembly on page 169 ). 2. Remove the acce ss panel ( Access P anel on page 170 ). 3. Unplug the sensor cable from the sy st em board connector labeled HSE[...]

Front I/O, Power Switch Assembly Description Spare part n umber Front I/O and power switch assembly 636926-001 The front I/O and pow er switch/LEDs is one assembl y, attached to the front of the chassis. Push the assembly into the chassis to remove. 1. Prepare the computer for disassembly ( Preparatio n for Disassembly on page 169 ). 2. Remove the [...]

8. Route the cables through the slots beneath the dr ive cage, rotate the asse mbly into the chassis (2) , and then remove the assembly from the computer. Figure 8-32 Removing the front I/O, power switch/LED assembly screw To install the front I/O and power switch assembly, reverse th e removal procedure. NOTE: Be sure to correctly route the cables[...]

Speaker Description Spare part n umber Speaker 636925-001 The speaker is attached to the front of the chassis under the rotating drive cage. 1. Prepare the computer for disassembly ( Preparatio n for Disassembly on page 169 ). 2. Remove the acce ss panel ( Access P anel on page 170 ). 3. Remove the front bezel ( Front Bezel on page 171 ). 4. Rotate[...]

Heat sink Description Spare part n umber Heat sin k 645326-001 The heat sink is secured atop th e processor with four captive Torx screws. The heat sink does not include a fan. 1. Prepare the computer for disassembly ( Preparatio n for Disassembly on page 169 ). 2. Remove the acce ss panel ( Access P anel on page 170 ). 3. Remove the fan duct ( Fan[...]

6. After loosening the screws (1) , lift the heat sink from atop the processor (2) and set it on its side to keep from c ontaminating the wo rk area with thermal grease. Figure 8-35 Removing the heat sink When reinstalling the heat sink, ma ke sure that its bottom has been cleaned with an alcohol wipe and fresh thermal grease has been appl ied to t[...]

Processor Description Spare part n umber Intel Core i7 processors 2600, 3.4 GHz, 8-MB L3 cache, 95W 638632-001 Intel Core i5 processors 2500, 3.3 GHz, 6-MB L3 cache, 95W 638631-001 2400, 3.1 GHz, 6-MB L3 cache, 95W 638630-001 Intel Core i3 processors 2120, 3.3 GHz, 3-MB L3 cache, 65W 638629-001 2100, 3.1 GHz, 3-MB L3 cache, 65W 638628-001 1. Prepar[...]

8. Carefully lift the processor from the socket (3) . CAUTION: Do NOT handle the pins in the processor socket. These pi ns are very fragile and handling them c ould cause i rreparable d amage. Once pins are dama ged it may be nece ssary to replace the system board. The heat sink must be installed within 24 hours of installing the processor to preve[...]

2. Secure the locking lever. If reusing the existi ng he at sink, go to step 3. If using a new heat sink, go to step 6 . Figure 8-37 Removing the processor 3. If reusing the existing heat sink, clean the bottom of the heat sink with th e alcohol pad p rovided in the spares kit. CAUTION: Before reinstalling the heat sink you mu st clean the top of t[...]

Power Supply Description Spare part n umber Power supply, 90% efficient 613762-001 Power supply, standard 613763-001 WARNING! To reduce potential safety i ssues, only the power supply pr ovided with the computer, a replacement power supply provided by HP, or a po wer supply purchased as an ac cessory from HP should be used with the computer. The ro[...]

7. Pull the power su pply fo rward until the posts on the power supply move forwa rd in the power supply bracket, and then lift the power su pply straight up and out of the chassis. Figure 8-38 Removing the power supply To install the power supply, reverse the removal procedure. CAUTION: When installing the power supply cables, make sure they are p[...]

System Board Description Spare part n umber For use in 8200 Elite Se ries models: System board, includes Trusted Platform Modu le (TPM) (includes therma l material) 611834-001 System board, does not include Trusted Platform Module (TPM) 649741-001 For use in 62 00 Pro Series mode ls: System board, includes Trusted Platform Modu le (TPM) (includes t[...]

11. Lift up the front of the system board, an d then pull the system board fo rward, up, and out of the chassis (2) . Figure 8-39 Removing the sys tem board To install the system board, reverse the removal procedure. NOTE: When replacing the system boar d, you must al so change the chas sis serial number in the BIOS. CAUTION: Before reinstalli ng t[...]

Using the Small Form Factor Computer in a Tower Orientation The Small Form Factor computer can be used in a tower orientation. The HP logo pla te on the front bezel is adjustable for either desktop or tower orientation. 1. Prepare the computer for disassembly ( Preparatio n for Disassembly on page 169 ). 2. Orient the computer so that its right sid[...]

9 Removal and Replacement Procedures – Ultra-Slim Desktop (USDT) Chassis Adherence to the procedures and prec autions describe d i n this chapter i s essent ial for prope r service. After completing all necessary remo val and re placement p rocedures, ru n the Diagnostics utility to verify that all compo nents operate properl y . NOTE: Not all fe[...]

CAUTION: The screws used in the computer are of di fferent thread sizes and lengths; using the wrong screw in an ap plication may damage the unit. 8. If the PC is mounted in the accessory mo unting stand, remove it from the stand . Access Panel Description Spare part n umber Access panel 646816-001 To access internal co mponents, you must remove th[...]

Front Bezel Description Spare part n umber Front bezel 646817-001 1. Prepare the computer for disassembly ( Preparatio n for Disassembly on page 210 ). 2. Remove the computer ac cess panel ( Access Panel on page 211 ). 3. Lift up the three tabs on the side of the bezel (1) , then rotat e the be ze l off the chassis (2) . Figure 9-2 Removing the fro[...]

Bezel Blank Description Spare part n umber Bezel blank, jack black 593230-001 On some models, there is a bezel blank covering the external driv e bay that needs to be removed before installing a drive. To remove a bezel blank: 1. Remove the computer ac cess panel ( Access Panel on page 211 ). 2. Remove the front bezel ( Front Bezel on page 212 ). 3[...]

System Board Connections Refer to the following illustration and tabl e to identify the system board connectors. Figure 9-4 System board connections No. System Board Connector System Board Label Color Component 1 SATA 3.0 SATA1 light blue Optical Drive 2 Power SATA PWR1 white Optical Drive 3 Mobile PCI Express Module MXM black Graphics Card 4 Hoo d[...]

Memory Description Spare part n umber 4-GB, PC3-10600 646801-001 2-GB, PC3-10600 646800-001 1-GB, PC3-10600 646808-001 The computer comes with doub le data rate 3 sy nchronous dynamic random access memory (DDR3- SDRAM) small outline dual inline memory modules (SODIMMs). SODIMMs The memory sockets on the system board can be populated with up to two [...]

Populating SODIMM Sockets There are two SODIMM sockets on the system board, with one sock et per channel. The sockets are labeled XMM1 and XMM3. The XMM1 socket oper ates in memory channel A. The XMM 3 socket operates in memory channel B. Figure 9-5 SODIMM socket locations Table 9-1 SODIMM socket locations Item Description System Bo ard Label Socke[...]

Installing SODIMMs CAUTION: You must disconnect the po wer cord and wait approximate ly 30 seconds for the power to drain before adding or removing memory modules. Regardless of the power-on state, volt age is always supplied to the memory modules as long as the computer is plugged into an active AC outlet. Adding or removing memory modules whi le [...]

5. Slide the new SODIMM into the socket at appro ximately a 30° angle (1) then press the SODIMM down (2) so that the latches lock it in place. Figure 9-7 Installing a SODIMM NOTE: A memory module can be installed in only one way. Match the notc h on the module with the tab on the memory socket. 6. Replace the access panel. 7. If the computer was o[...]

Front Fan Description Spare part n umber Front fan 646813-001 The front fan sits against the front on th e left side of the chassis. 1. Prepare the computer for disassembly ( Preparatio n for Disassembly on page 210 ). 2. Remove the computer ac cess panel ( Access Panel on page 211 ). 3. Disconnect the fan control ca ble from the red system board c[...]

Optical Drive The Ultra-Slim Desktop uses a slimli ne Serial ATA (S ATA) optical drive. Description Spare part n umber DVD-ROM drive 6083 94-001 DVD±RW and CD-RW Super Multi Double-Layer Co mbo Drive with LightS cribe (includes drive bracket) 595115-001 Blu-ray BD-RW SuperMulti DL Drive with Light Scribe 646810-001 Removing the Optical Drive CAUTI[...]

Preparing the New Optical Drive Before the new optical driv e can be used, the re lease latch must b e attached. 1. Peel the backing off the adhesive o n the release latch. 2. Without allowing the release latc h to touch the optical drive, carefully align the holes on the release latch with the pins on the side of the opt i cal drive. Make sure the[...]

Installing the New Optical Drive NOTE: If you are installing an optical d rive in a bay that did not previously have a dr ive in it, you must remove the access panel and the bezel blank co vering the opening of th e ba y before proceeding. Follow the pr ocedures in Acce ss Panel on page 211 and Bezel Bla nk on page 213 . 1. Follow the instructions [...]

Hard Drive Description Spare part n umber 320 GB, 7200 RPM hard drive, Se lf-Encrypting Drive (SED ) 634824-001 320 GB, 7200 RPM hard drive 639135-001 250 GB, 7200 RPM hard drive 608746-001 160 GB, 7200 RPM hard drive 608745-001 160 GB Solid State Drive (SSD) 646809-001 80 GB Solid State Drive (SSD) 607817-001 NOTE: The Ultra-Slim Desktop supports [...]

5. Lift the hard drive carrier stra ight u p and out of the cha ssis. Figure 9-13 Removing the hard drive carrier 6. Remove the four guide screws from the sides of the hard drive carrier. Figure 9-14 Removing the guide screws 7. Lift the hard drive up to the top of the carrier (1) and slide the drive out of the carrier (2) . Figure 9-15 Removing th[...]

8. Position the hard drive so that the top of the hard drive is up agai ns t the top of the carrier (1) so that the circuit board on the bottom of the hard dr ive does not come in contact wit the tabs on the bottom of the carrie r, then slide th e new hard drive into the carrier (2) . CAUTION: Do not allow the circuit board on t he bottom of the ha[...]

10. To place the hard drive carrier back in the chassi s, align the guid e screws with the sl ots on the drive bay, drop the carrier straight down into the drive bay (1) , and press the handle on the carrier all the way down (2) so that the drive is properly seat ed and locked in place. Figure 9-18 Installing the hard drive carrier 11. Replace the [...]

Optical Drive Rail Description Spare part n umber Optical drive rail and cable kit 594219-001 The optical drive rail sits behind the USB ports on the front of the chassis. 1. Prepare the computer for disassembly ( Preparatio n for Disassembly on page 210 ). 2. Remove the computer ac cess panel ( Access Panel on page 211 ). 3. Remove the optical dri[...]

Card Reader Description Spare part n umber Card reader 593235-001 The card reader is secured to the front right corner of the chassis. 1. Prepare the computer for disassembly ( Preparatio n for Disassembly on page 210 ). 2. Remove the computer ac cess panel ( Access Panel on page 211 ). 3. Remove the front bezel ( Front Bezel on page 212 ). 4. Remo[...]

9. Pull the reader away fr om the front of the chassi s while threading the cable through the slot in the front of the chassi s. Figure 9-21 Removing the card reader To install the card reader, reverse the removal procedure. Card Reader 229[...]

Speaker Description Spare part n umber Speaker 647447-001 The speaker is secu red to th e front of the chassis between the fan and the I/O ports. 1. Prepare the computer for disassembly ( Preparatio n for Disassembly on page 210 ). 2. Remove the computer ac cess panel ( Access Panel on page 211 ). 3. Remove the front bezel ( Front Bezel on page 212[...]

Heat sink Description Spare part n umber Heat sin k 587456-001 The heat sink is secured by four Torx screws. It does not have an atta ched fan. 1. Prepare the computer for disassembly ( Preparatio n for Disassembly on page 210 ). 2. Remove the computer ac cess panel ( Access Panel on page 211 ). 3. Lift the front fan up and place it on top of the o[...]

5. Lift the heat sink from the system board. Figure 9-24 Removing the heat sink CAUTION: Heat sink retaining screws should be remo v ed in diag onally opposite pairs (as in an X) to even the downward forces on the proces sor to avoid damage that could require replacing the system board. 6. Lay the heat sink on its top in a safe area to prevent the [...]

Processor Description Spare part n umber Intel Core i7 processors 2600S, 2.8 GHz, 8-MB L3 cache, 95W 638419-001 Intel Core i5 processors 2500S, 2.7 GHz, 6-MB L3 cache, 95W 638420-001 2400S, 2.7 GHz, 6-MB L3 cache, 95W 640953-001 Intel Core i3 processors 2120, 3.3 GHz, 3-MB L3 cache, 65W 638629-001 2100, 3.1 GHz, 3-MB L3 cache, 65W 638628-001 1. Pre[...]

6. Carefully lift the processor from the socket (3) . CAUTION: Do NOT handle the pins in the processor socket. These pins are ve ry fragile and handling them coul d cause irrepa rable damage. O nce pins are damaged it may be necessary to replace the system board. The heat sink must be installed within 24 hours of installing the proce ssor to preven[...]

2. Secure the locking lever. Figure 9-26 Rep lacing the processor If reusing the existing heat sink, go to step 3. If using a new heat si nk, go to step 5. 3. If reusing the existing heat si nk, clean bottom of the heat si nk and apply the thermal grease provided in the spares kit to the top of the processor. 4. Position the heat sink atop the proc[...]

TV Tuner or WLAN Module The procedure to remove and replace the TV tune r module and the WLAN mo dule are similar. The image in this section illustrates a TV tuner mo du le. Use the same b asic procedure the remove a WLAN module. Description Spare part n umber HP TV Tuner Kit (includes hardware) 613990-001 802.11a/b/g/n WLAN module 631954-001 1. Pr[...]

To install the TV tuner module or WLAN module , revers e the removal procedur e. Make sure the antenna cable is correctly routed. Hood Sensor Description Spare part n umber Hood sensor 638816-001 1. Prepare the computer for disassembly ( Preparatio n for Disassembly on page 210 ). 2. Remove the computer ac cess panel ( Access Panel on page 211 ). 3[...]

System Board Description Spare part n umber System board, includes Trusted Platform Module (TPM) 611836-001 System board, does not include Trusted Platform Module (TPM) 649743-001 Front I/O panel 587458-001 CAUTION: Be very careful when removing or replac ing the system board to pre vent damaging it. 1. Prepare the computer for disassembly ( Prepar[...]

b. Press the tab on right side of the panel (1) , and then swing the right side of the cage away from the chassis to remove it (2) . Figure 9-30 Removing the I/O panel 12. Remove the three remaining screws (1) that secure the system board to the chassis. 13. Slide system board toward the front of the unit un til the rear connectors are clear of the[...]

NOTE: When replacing the system boar d, you must al so change the chas sis serial number in the BIOS. Rear Fan Description Spare part n umber Rear f an 605155-001 The rear fan is secured to the rear right corner of the chassis. You must remove the system board before you can remove the rear fan. 1. Prepare the computer for disassembly ( Preparatio [...]

10. From the inside of the cha ssis, slide the fan ou t from underne a th the chassi s lip, and then remove the fan. Figure 9-33 Removing the rear fan To install the rear fa n, re verse the removal procedure. Rear Fan 241[...]

Changing from Desktop to Tower Configuration 1. Prepare the computer for disassembly ( Preparatio n for Disassembly on page 210 ). 2. Orient the computer so that its left side is fa cing down and place the computer firmly down into the stand. Figure 9-34 Pla cing the comput er on the stand 3. Reconnect the external equipment, plug the power cord in[...]

Port Cover Description Spare part n umber Port cover 646818-001 An optional rear port cover is available for the computer. To install the port cover: 1. Thread the cables through the bottom hole on the port cover (1 ) and connect the c a bles to the rear ports on the computer. 2. Insert the ho oks on the port cover into the slots on the rear of the[...]

Figure 9-36 Removing a port cover Power Supply, External The USDT chassis use s an external powe r supply. WARNING! To reduce potential safety i ssues, only the power supply pr ovided with the computer, a replacement power supply provided by HP, or a po wer supply purchased as an ac cessory from HP should be used with the computer. 244 Chapter 9 Re[...]

A Battery Replacement The battery that comes with the co mputer provides power to the real-time clock . When replacing the battery, use a battery equiva lent to the battery originally installe d in the computer. The computer comes with a 3-volt lithium coin cell battery. WARNING! The computer contains an internal lithium manganese d ioxide battery [...]

NOTE: On some computer models, it may be nece ssary to remove an internal component to gain access to the battery. 7. Depending on the t ype of battery holder on the system board, complete the following instructi ons to replace the battery. Type 1 a. Lift the battery out of its holder. Figure A-1 Removing a Coin Cell Batt ery (Type 1) b. Slide the [...]

b. Insert the new battery and position the clip back into place. Figure A-3 Removing a Coin Cell Batt ery (Type 3) NOTE: After the battery has been replaced, use the following steps to comp lete this procedure. 8. Replace the computer a ccess panel. 9. Plug in the computer and turn on power to the computer. 10. Reset the date and time, your passwor[...]

B Power Cord Set Requirements The power supplies on some computer s have external power switches. The voltage select switch feature on the computer permits it to operate from any line voltage between 100-120 or 220-240 vol ts AC. Power supplies on those computers that do not have exte rnal power switches are equipped with internal switches that sen[...]

Country-Specific Requirements Additional requirements specif ic to a country are shown in parentheses a nd explained below. Country Accrediting Age ncy Country Accrediting Agency Australia (1) Austria (1) Belgium (1) Canada (2) EANSW OVE CEBC CSA Italy (1) Japan (3) Norway (1) Sweden (1) IMQ METI NEMKO SEMKO Denmark (1) Finland (1) France (1) Germa[...]

C POST Error Messages This appendix lists the error codes, err or messag es, and the various indicator light and audible sequences that you may encounter du ring Power-On Self-Test (POST) or computer restart, the probable source of the probl em, and steps you ca n take to resolve the error conditio n. POST Message Disabled suppresses most system me[...]

POST Numeric Codes and Text Messages This section covers those POST er rors that have numeric codes asso ciated with them. The section also includes some text messages that may be encountered d uring POST. NOTE: The computer wil l beep once after a POST text message is displayed on the screen. Table C-1 Numeric Codes and Text Messages Control panel[...]

Table C-1 Numeric Codes and Text Messages (continued) Control panel message Description Recommended action 162-System Options Not Set Configuration incorrect. RTC (real-time clock) battery may need to be replaced. Run Computer Setup and check the configuration in Advanced > Onboard Devices . Reset the date and time under Contro l Panel . If the [...]

Table C-1 Numeric Codes and Text Messages (continued) Control panel message Description Recommended action 219-ECC Memory Module Det ected ECC Modules not supported on this Platform Recently added memory module(s) support ECC memory error correction. 1. If additional memory was recently added, remove it to see if the problem remains. 2. Check produ[...]

Table C-1 Numeric Codes and Text Messages (continued) Control panel message Description Recommended action 513-Front Chassis fan not detected Fron t chassis fan is not connected or may have malfunctioned. 1. Reseat front chassis fan. 2. Reseat fan cable. 3. Replace front chassis fan. 514-CPU or Chassis Fan not Detected CPU or chassis fan is not con[...]

Table C-1 Numeric Codes and Text Messages (continued) Control panel message Description Recommended action 1152-Serial Port B Address Conflict Detected Both external and internal serial ports are assigned to COM2. 1. Remove any serial port expansion cards. 2. Clear CMOS. (See Appendix B, Password Security and Resetting CMOS on page 307 .) 3. Reconf[...]

Table C-1 Numeric Codes and Text Messages (continued) Control panel message Description Recommended action 2200-PMM Allocation Erro r during MEBx Download Memory error during POST execution of the Managemen t Engine ( ME) BIOS Ex tensions option ROM. 1. Reboot the computer. 2. Unplug the power cord, re-seat the memory modules, and reboot the comput[...]

Table C-1 Numeric Codes and Text Messages (continued) Control panel message Description Recommended action 2204-Inventory error during MEBx execution BIOS information passed to the MEBx resulted in a failure. 1. Reboot the computer. 2. If the error persists, update to the latest BIOS version. 3. If the error still persists, replace the system board[...]

Table C-1 Numeric Codes and Text Messages (continued) Control panel message Description Recommended action 2220-USB Key Provisioning file has mismatch version Provisioning file contained on the USB key is not a valid version for the c urrent ME firmware. 1. Reboot the computer. 2. If the error persists and system BIOS has been recently updated, res[...]

Table C-1 Numeric Codes and Text Messages (continued) Control panel message Description Recommended action Invalid Electronic Serial Number Electronic serial number is missin g. Enter the correct serial number in Computer Setup. Network Server Mode Active and No Keyboard Attached Keyboard failure while Network Server Mode enabled. 1. Reconnect keyb[...]

Table C-2 Diagnostic Front Panel LEDs and Audible Co des (continued) Activity Beeps Possible Cause Recommended Action Red Power LED flashes two times, once every second, followed by a two second pause. Beeps stop after fifth iteration but LEDs continue until problem is solved. 2 Processor therm al protection activated: A fan may be blocked or not t[...]

Table C-2 Diagnostic Front Panel LEDs and Audible Co des (continued) Activity Beeps Possible Cause Recommended Action Red Power LED flashes five times, once every second, followed by a two second pause. Beeps stop after fifth iteration but LEDs continue until problem is solved. 5 Pr e-video memo ry erro r. CAUTION: To avoid damage to the DIMMs or t[...]

Table C-2 Diagnostic Front Panel LEDs and Audible Co des (continued) Activity Beeps Possible Cause Recommended Action Red Power LED flashes ten times, once every second, followed by a two second pause. Beeps stop after fifth iteration but LEDs continue until problem is solved. 10 Bad option card. 1. Check each option card by removing the card (one [...]

D Troubleshooting Without Diagnostics This chapter provides inf ormation on how to identify and correct mino r problems, s uch as diske tte drive, hard drive, optical d rive, graphics, audio, memory , and software problems. If you encounter pro blems with the computer, refer to the ta bles in this chapt er for probable causes and recommended solu t[...]

● Boot the computer to the Safe Mode to see if it will boot wi thout all of the drivers loaded. When booting the operating system, use “Last Known Configuration.” ● Refer to the comprehensive online technical support at http://www.hp.com/ support . ● Refer to Helpful Hints on page 264 in this guide. To assist you in resol ving proble ms o[...]

● Press and hold any key. If the system beeps, th en the keyboard should be operating correctly. ● Check all cable connections for loose connections or incorrect connections. ● Wake the computer by pressing any key on the keyboard or pressing the power button. If the system remains in suspend mode, shut down th e computer by pressing and hold[...]

Solving General Problems You may be able to easily resolve the general proble ms described in th is section. If a problem persists and you are unable to resolve it yo urse lf or if you f eel uncomforta ble about per forming the op eration, contact an authorized dealer or reseller. WARNING! When the computer is plugged into an AC power source, volta[...]

Cursor will not move usin g the arrow keys on t he keyp ad. Cause Solution The Num Lock key may be on. Press the Num Lock key. The Num Lock light should not be on if you want to use the arrow keys. The Num Lock key can be disabled (or enabled) in Computer Setup. There is no sound or sound volume is too low. Cause Solution System volume may be set l[...]

Table D-1 Solving General Pr oblems (con tinued) Poor performan ce is experienced. Cause Solution Hard drive fragmented. Defragment hard drive. Program previously accessed did not release reserved memory back to the system. Restart the computer. Virus resident on the hard drive. Run virus protection program. Too many applications running. 1. Close [...]

System does not power on an d the LEDs on the front of t he computer are not flashing. Cause Solution System unable to power on. Press and hold the power button for less than 4 seconds. If the hard drive LED turns green, then: 1. Check that the voltage selecto r, located on the rear of the power supply on some models, is set to the appropriate volt[...]

Solving Power Problems Common causes and solutions for power problems are listed in the following table. Table D-2 Solving Power Problems Power supply shuts down intermitten tly. Cause Solution Voltage selector switch on rear of computer chas sis (some models) not switched to correct line voltage (115V or 230V). Select the proper AC voltage using t[...]

Power LED flashes Red four times , once every se con d, followed by a two second pause, and the computer beeps four times. (Beeps stop afte r fifth iteration but LEDs continue flashing.) Cause Solution Power failure (power supply is overloaded). 1. Check that the voltage selecto r, located on the rear of the power supply (some models), is set to th[...]

Solving Diskette Problems Common causes and solutions fo r diskette problems are list ed in the following table. NOTE: The computer do es not support internal diske tte drives. Only USB disk ette drives ar e supported. NOTE: You may need to reconfigure the computer when you add or remove hardware, such as an additional diskette drive. See Solving H[...]

Table D-3 Solving Diskette Problems (continued) Diskette drive cannot write to a diskette. Cause Solution Writing to the wrong drive. Check the drive letter in the path statement. Not enough space is left on the diskette. 1. Use another diskette. 2. Delete unneeded files from diskette. Diskette is damaged. Replace the damaged disk. Cannot format di[...]

“Invalid system disk” message is displayed. Cause Solution A diskette that does not contain t he system files needed to start the computer has been inserted in the drive. When drive activity stops, remove the diskette and press the Spacebar . The computer should start up. Diskette error has occurred. Restart the computer by pressing the power b[...]

Solving Hard Drive Problems Table D-4 Solving Hard Drive Problems Hard drive error o ccurs. Cause Solution Hard disk has bad sectors or has failed. 1. In Microsoft Windows XP, right-click Start , cl ick Explore , and select a drive. Select File > Properties > Tools . Under Error-checking , click Check Now . In Microsoft Windows Vista or Windo[...]

Table D-4 Solving Hard Drive Problems (conti nued) Drive not found (identified). Cause Solution The device is attached to a SATA port that has been hidden in Computer Setup. Run the Computer Setup utility and ensure Device Available is selected for the device's SATA port in Security > Device Security . Drive responds slowly immediatel y aft[...]

Table D-4 Solving Hard Drive Problems (conti nued) Computer will not boot fro m hard drive. Cause Solution Hard Drive's “Emulation Type” is se t to “None.” Run the Computer Setu p utility and change the “Emulation Type” to “Hard Disk” in the device's details under Storage > Device Configuration . Hard drive is damaged. [...]

Solving Media Card Reader Problems Table D-5 Solving Media Card Reader Problems Media card will not work in a digital camera after format ting it in Microsoft Windows XP or Microsoft Windows V ista. Cause Solution By default, Windows will format any media card with a capacity greater than 32MB with the FAT32 format. Most digital cameras use the FAT[...]

Do not know how to remove a media card correctly. Cause Solution The computer’s software is used to s afely eject the card. Open My Computer (Windows XP) or Computer (Windows Vista/Windows 7), right-click on the corresponding drive icon, and select Eject . Then pull th e card out of the slot. NOTE: Never remove the card when the green LED is flas[...]

Solving Display Problems If you encounter display problems , see the documentation that came with the monitor and to the common causes and solutions listed in the follo wing table. Table D-6 So lving D isplay Problems Blank scr een (no video). Cause Solution Monitor is not turned on and the monitor light is not on. T urn on the monitor and check th[...]

Blank screen and the power LED fl ashes Red five times, once ever y second, followed by a t wo second pause, and the computer beeps five times. (Beeps stop after fifth iteration but LEDs continue flashing.) Cause Solution Pre-video memory error. 1. Reseat DIMMs. P ower on the system. 2. Replace DIMMs one at a ti me to isolate the faulty module. 3. [...]

Blurry video or reques ted resolution cannot be set. Cause Solution If the graphics contro ller was upgraded, the correct graphics drivers may not be loaded. Install the video drivers included in t he upgrade kit. Monitor is not capable of displaying reques ted resolution. Change requested resolution. Graphics card is bad. Repl ace the graphics car[...]

Vibrating or rattling nois e coming from i nside a CRT monitor when powered on. Cause Solution Monitor degaussing coil has been activated. None. It is normal for the degaussing coil to be activated when the monitor is powered on. Clicking noise coming from inside a CRT monitor . Cause Solution Electronic relays have been activated in side the monit[...]

Solving Audio Problems If the computer ha s audio features and you enco unt er audio problems, se e the common causes and solutions liste d in the foll owing table. Table D-7 Solving Audio Problems Sound cu ts in an d out. Cause Solution Processor resources are being used by other open applications. Shut down all open proces sor-intensive applicati[...]

Table D-7 Solving Audio P roblems (continued) Sound does not come out of the speaker or headphones. Cause Solution Headphones or devices connected to the line-out connector mute the internal speaker. Turn on and use headphones or external speakers, if connected, or disconnect headph ones or external speakers. Computer is in stan dby mode. Press the[...]

There is no sound or sound volume is too low. Cause Solution The application is set to use a different audio device than speakers. Some graphics cards support audio over the DisplayPort connection, so multiple audio devices m ay be listed in Device Manager. Make sure the correct device is being used. Some applications can select which audio output [...]

Table D-8 Solving Printer Problems (continued) Printer prints garbled information. Cause Solution The cables may not be connected properly. Reconnect all cables. Printer memory may be overloaded. Reset the printer by turning it off for one minute, then turn it back on. Printer is offli ne. Cause Solution The printer may be out of paper. Chec k the [...]

Solving Keyboard and Mouse Problems If you encounter keyboard or mo use problems, see the documentatio n that came with the equipment and to the common causes and soluti ons listed in the following table. Table D-9 Solving Keyboard Problems Keyboard commands and typing are not recognized by the computer. Cause Solution Keyboard connector is not pro[...]

Table D-10 Solving Mouse Problems Mouse does not respond to movement or is too slow. Cause Solution Mouse connector is not properly plugged into the back of the computer. Shut down the computer using the keyboard. 1. Press the Ctrl and Esc keys at the same time (or press the Windows logo key) to display the Start menu. 2. Use the arrow keys to sele[...]

Solving Hardware Installation Problems You may need to reconfigur e the computer when yo u add or remove hardware, such as an additiona l drive or expansion card. If you install a plug and play device, Wi ndows auto matically recognizes the device and co nfigures the computer. If you install a no n–plug and play device, you must reconfigu re the [...]

Computer will not start. Cause Solution Wrong memory modules were used in the upgrade or memory modules were installed in the wrong locatio n. 1. Review the documentation that came with the system to determine if you are using the correct me mory modules and to verify the proper installation. NOTE: DIMM1 or XMM1 must always be installed. On all com[...]

Power LED flashes R ed six times, once every secon d , followed by a two second pause, and the computer beeps six time s. (Beeps sto p after fifth i teration but LED s continue flashing.) Cause Solution Graphics card is not seated pr operly or is bad, or system board is bad. For systems wi th a graphic s card: 1. Reseat the graphics card. Power on [...]

Table D-12 Solving Network Problems (continued) Wake-on-LAN feature is not functioning. Cause Solution S5 Wake on LAN is disabled. : Enable the S5 Wake on LAN option in Computer Set up. Select Advanced > Device Options > S5 Wake on LAN . Wake-on-LAN is not enabled. To enable Wake-on-LAN in Windows XP: 1. Select Start > Control Panel . 2. D[...]

Network driver do es not detect network controller. Cause Solution Network controller is disabled. 1. Run Computer Setup and enable network controller. 2. Enable the network controller in the operating system via Device Manager. Incorrect network driver. Check the network controller document ation for the correct driver or obtain the latest driv er[...]

Diagnostics passes, but the computer does not communicate with the network. Cause Solution Network drivers are not loaded, or driver parameters do not match current configur ation. Make sure the network drivers are loaded and that the driver parameters match the configuratio n of the net work controll er. Make sure the correct network cl ient and p[...]

System setup utility repo rts unprogrammed EEPROM. Cause Solution Unprogrammed EEPROM. Contact an authorized servic e provider. Solving Memory Problems If you encounter memory problems, some com mon ca uses and solutions are listed in the following table. CAUTION: Power may still be supplied to the DIMMs when the computer is turned off (depending o[...]

Memory count during POST is wrong. Cause Solution The memory modules may not be instal led correctly. Check that the memory modules have been installed correct ly and that proper modules are used. Integrated graphics may use system memory. No action required. Insufficient memory erro r during operation. Cause Solution Too many Terminate and Stay R [...]

Power LED flashes R ed three times, once every se cond, followed by a two second pause. Cause Solution Processor is not seated properly or not installed. 1. Check to see that the processor is present. 2. Reseat the process or. Power LED fla shes Red eleven times, once ev ery second, followed by a two second pause. Cause Solution The current process[...]

Table D-15 Solving CD-ROM and DVD Problems (continued) Drive not found (identified). Cause Solution The system may not have automat ically recognized a newly installed device. See reconfiguration directions in the Solving Hardware Installation Problems on page 290 s ection. If the system still does not recognize the new device, ch eck to see if the[...]

CD-ROM, CD-RW, DVD-ROM, or DVD-R/RW drive cann ot read a disc or takes too long to st art. Cause Solution Media has been inserted upside down. Re-in sert the media with the label facing up. The DVD-ROM drive takes longer to start becaus e it has to determine the type of media pl ayed, such as audio or video. Wait at least 30 seconds to let the DVD-[...]

USB flash drive not found (identified). Cause Solution The device is attached to a USB port that has been hidden in Computer Setup. Run the Computer Setup utilit y and ensure that “Device available” is selected for “Front USB Ports” and “Rear USB Ports” under Security > Device Se curity . The device was not properly seated befo re po[...]

Solving Front Panel Component Problems If you encounter problems with de vices connected to the front panel , refer to the common causes and solutions liste d in the foll owing table. Table D-17 Solving Front Panel Component Problems A USB device, headphone, or microphone is not recognized by the c omputer. Cause Solution Device is not properly con[...]

Table D-18 Solving Internet Acce ss Problems (con tinued) Unable to connect to the Intern et. Cause Solution Cable/DSL service is not avail able or has been interrupted due to bad weather. Try connecting to the Internet at a later time or contact your ISP. (If the cable/DSL service is connec ted, the “cable” LED light on the front of the cable/[...]

Internet takes too long to download Web sites. Cause Solution Modem is not set up properly. Verify that the modem is connected and communicating properly. Windows 7 1. Select Start > Control Panel . 2. Click on Hardware and Sound . 3. Click on Device Manager . 4. Double-click Modems . 5. Double-click Agere S ystems PCI-SV9 2PP Soft Modem . 6. On[...]

Solving Software Problems Most software problems occur as a result of the following: ● The application was not installed or co nfigured correctly. ● There is insufficient memory av aila ble to run the application. ● There is a conflict b etween applications. ● Be sure that all the needed devi ce drivers ha ve been installed. ● If you have[...]

Contacting Customer Support For help and service, contact an auth oriz ed rese ller or dealer. To l oca te a reseller or dealer near you, visit http://www.hp.com . NOTE: If you take the computer to an authoriz ed reselle r, dealer, or service provid er for servic e, remember to provide the setup and po wer-on passwords if they are set. Refer to the[...]

E Password Security and Resetting CMOS This computer supports security pa ssword features, which can be established through the Computer Setup Utilitie s menu. This computer supports two secu rity password features that are establ ished through the Computer Setup Utilities menu: setup password an d power-on password. When you establis h only a setu[...]

Resetting the Password Jumper To disable the power-on or setup password featur es, or to clear the powe r-on or setup pa sswords, complete the following steps: 1. Shut down the operating system properly, then turn off the computer an d any external devices, and disconnect the powe r cord from the powe r outlet. 2. With the power cord disconnected, [...]

Clearing and Resetting the CMOS The computer’s configuration memo ry (CMOS) stores information abou t the computer’s c onfiguration. The CMOS button resets CMOS but does no t clear the power-on and setup passwords. Clearing CMOS will clear the Active Management Technology (AMT) setti ngs in the Management Engine BIOS Extension (MEBx), including[...]

4. Locate, press, and hold the CM OS button in for five seconds. NOTE: Make sure you have disconne cted the AC power cord from the wall outlet. The CMOS button will not cl ear CMOS if the powe r cord is connected. Figure E-1 CMOS button NOTE: For assistance locating the CMOS button an d other system board compone nts, see the Illustrated Parts &[...]

F Drive Protection System (DPS) The Drive Protecti on System (DPS) i s a diagnos tic tool buil t into the hard dr ives installed in s ome computers. DPS is designed to he lp diagnose problems that might result in u nwarrant ed hard drive replacement. When these systems are built, each installed hard dr ive is tested using DPS, and a permanent recor[...]

Accessing DPS Through Computer Setup When the comput er does not powe r on properl y you shoul d use Co mputer Setup to access the DPS program. To access DPS, perform the following steps: 1. Turn on or restart the computer. 2. When the F10 Setup message appears in the lowe r-right corner of the screen, press the F10 key. NOTE: If you do not press t[...]

G Computer Diagnostic Features Hewlett-Packard Vision Diagnostics NOTE: HP Vision Diagnosti c s is included on CD with some computer models only. The Hewlett-Packard Vision Diagno stics utility allows you to view informatio n about the hardwa re configuratio n of the computer an d perform hardware diagnostic te sts on the subsystems of the computer[...]

3. Shut down the operating system and turn off the computer. 4. Turn on the computer. The sy stem will boot into HP Vision Diagnostics. NOTE: If the system does not boot to the CD in th e optical drive or to the USB flash drive, you may need to change the boot order in the Computer Setup (F10) ut ility. Refer to the Co mputer Setup (F10) Utility Gu[...]

Test Tab The Test tab allows you to choose various parts of the system to test. You can also choose the type of test and testing m ode. There are three types of tests to choose from: ● Quick Test —Provides a predete rmined script where a sample of each hardw are component is exercised. You may further modify which o f the Quick tes ts are execu[...]

The Status tab also shows: ● The devices being test ed ● The test status (running, waiting, passed , or failed ) of each device being test ed ● The overal l test progr ess of all d evices being te sted ● The test progress for each device being tested ● The elapsed test times for each devic e being tested History Tab The History tab contai[...]

Help Tab The Help tab contains a Vision Help section, and a Test Components s ection. This tab includes search and index features. You may also review th e HP End User License A greement (EULA), as well as the HP Vision Diagnostic application versi on information on this tab. The Vision Help section contains information on the major functions of He[...]

8. Click the Hewlett-Pack ard Vision Diagnostics link. 9. Click the Download button. NOTE: The download includes inst ructions on how to create t he bootable CD o r the bootable USB flash drive . Protecting the Software To protect software from loss or damage, you sh ould keep a backup copy of all system software, applications, and related files st[...]

H Backup and Recovery Windows 7 – Backup and Recovery To protect your infor m ation, use Windows ® Backup an d Restore to back up individual files and folders, back up your entire hard drive (se l ect models only), create system re pair di scs (selec t models only ), or create system restore points. In case of sys tem fa ilure, you can use the b[...]

Note the following when backing up: ● Store personal files in the Documents library, and back it up regularly. ● Back up templates that are stor ed in their associated progra ms. ● Save customized settings that appear in a window , toolbar, or menu bar by taking a screen shot of your settings. The screen shot can be a time -saver if you have [...]

Performing a recovery In case of system failure or instability, the comput er provides the follo wing to ols to recover your files: ● Windows recovery tools: You can use Windows Ba c kup and Restore to recover informat ion you have previously backed up. You can also use Wind ows Startup Repair to fi x problems that might prevent Windows from star[...]

NOTE: For additional information on r ecovering info rmation using the Windows tool s, perform a search for these topics in Help and Support. Using F11 CAUTION: Using F11 completely erases hard drive co ntents and reformats the hard drive. All files you have create d and any softwa re installed on the computer are permanently removed. The F11 recov[...]

4. Follow the on-screen instructions. 5. Click Next . 6. Select Repair your computer . 7. Follow the on-screen instructions. Windows Vista – Backup and Recovery To protect your information, use th e Backup and Restore Center to back up individual files and fold ers, back up your entire hard drive (se l ect models only), or create syste m restore [...]

To create a screen shot: 1. Display the screen you want to save. 2. Copy the screen image: To copy only the active window, press alt+ fn+prt sc . To copy the entire s creen, press fn+prt sc . 3. Open a word-processing document, and then select Edit > Paste . The screen image is added to the document. 4. Save the document. ● When backing up to [...]

Using the Windows recovery tools To recover information you previ ous ly backed up, follow these steps: 1. Click Start > All P rograms > Maintenance > Backup and Restore Center . 2. Follow the on-screen instructions to recover your en tire computer (select mo de ls only) or your files. NOTE: Windows includes the User Account Control featur[...]

3. Press the Power button to turn on the computer. 4. As soon as you see the initial company l ogo screen appear, repeatedly p ress the F11 key on your keyboard until the Windows is Loading F iles… message appears on the screen. 5. Under I need help immediately , tap System Recovery . 6. If you are prompted to back up your files, and you ha ve no[...]

I Specifications CMT Specifications Table I-1 Specific ations Chassis Height Width Depth 17.6 in 7.0 in 18.0 in 44.8 cm 17.8 cm 44.5 cm Approximate Weight 24.5 lb 11.2 kg Weight Supported (maximum distributed load in desktop position) 77 lb 35 kg Temperature Range Operating Nonoperating 50° to 95°F -22° to 140°F 10° to 35°C -30° to 60°C NOT[...]

Table I-1 Specifications (continued) Standa rd Efficien cy High Efficiency 320W 320W active PFC; 87/90/87% efficient at 20/50/100% load Rated Input Current 5.5A 1 This system utilizes an active power factor co rrected power su pply. Th is allows the system to pass the CE mark requiremen ts for use in the countries of the European Union. The active [...]

Table I-2 Specifications (continued) Standa rd Efficien cy High Efficiency 320W 320W active PFC; 87/90/87% efficient at 20/50/100% load Rated Input Current 5.5A 1 This system utilizes an active power factor co rrected power su pply. Th is allows the system to pass the CE mark requiremen ts for use in the countries of the European Union. The active [...]

SFF Specifications Table I-3 Specific ations Chassis (in the des ktop position) Height Width Depth 4.0 in 13.3 in 14.9 in 10.0 cm 33.8 cm 37.9 cm Approximate Weight 16.7 lb 7. 6 kg Weight Supported (maximum distributed load in desktop position) 77 lb 35 kg Temperature Range Operating Nonoperating 50° to 95°F -22° to 140°F 10° to 35°C -30° to[...]

USDT Specifications Table I-4 Specific ations Chassis Height Width Depth (depth will increase if the com puter is equipped with a port security bracket) 2.60 in 9.90 in 10.00 in 6.6 cm 25.1 cm 25.4 cm Approximate Weight 6.8 lb 3.1 kg Weight Supported (maximum distributed load in desktop position) 77 lb 35 kg Temperature Range (values subject to cha[...]

Index A AC adapter, USDT spare part number 40, 47 access panel CMT removal and replaceme nt 77 CMT spare part numb er 77 MT removal 129 MT spare part number 129 SFF removal and replacement 170 SFF spare part number 170 USDT rem oval and replaceme nt 211 USDT spare part number 211 access panel, CMT spare part number 18 access panel, locked 267 acces[...]

front bezel removal and replaceme nt 78 front bezel, spare part number 18 front I/O assembly, sp are part number 20 front I/O device re moval and replaceme nt 110 heat sink removal and replaceme nt 115 heat sink, spare part number 20, 28 power supply removal and replaceme nt 120 power supply, spare part number 18 power switch removal and replaceme [...]

front bezel CMT removal and replaceme nt 78 CMT security 79 CMT spare part numb er 78 MT blank removal 131 MT removal 130 MT spare part number 130 removing blanks 80, 1 72, 213 SFF removal and replacement 171 SFF spare part number 171 USDT rem oval and replaceme nt 212 USDT spare part number 212 front bezel, CMT spare part number 18 front bezel, MT[...]

SFF drive cables 184 SFF expansion card 176 SFF hard drive 190 SFF media card reader 188 SFF memory 172 SFF optical drive 186 USDT hard drive 223 USDT memory 215 USDT optical drive 222 Internet access problems 302 K keyboard cleaning 66 spare part numbers 21, 23, 24, 25, 26, 32 , 34, 35, 36, 37, 43, 44, 45 , 46, 47, 48, 53, 55, 56, 57 , 58 keyboard[...]

optical drive problems 298 optical drive rail USDT rem oval and replaceme nt 227 optical drive rail and cable kit, USDT spare part number 46 optical drive rail kit USDT spare part number 227 optical drive rail, USDT spare part number 43 optical drive, USDT spare part number 220 overheating, prevention 64 P password clearing 307 power-on 307 setup 3[...]

USDT front fan 219 USDT heat sink 231 USDT hood sensor 237 USDT optical dr ive rail 227 USDT proces sor 233 USDT rear fan 240 USDT speak er 230 USDT system board 238 USDT TV tuner mo dule 236 USDT WLAN tuner module 236 removing battery 245 bezel blanks 172, 213 CMT bezel bl anks 80 CMT drives 92 CMT expansion card 86 CMT expansion slot cover 87 CMT[...]

speaker, MT spare part number 31, 39 speaker, SFF spare part number 52, 60 speaker, USDT spare part number 42, 49 specifications CMT memory 82 computer 327, 330, 331 MT memory 134 SFF memory 173 USDT memory 215 stand, USDT spare part number 47 static electricity 62 system board CMT removal and replaceme nt 121 CMT spare part number 121 MT removal a[...]