HP (Hewlett-Packard) vs80 manual

user’s guide hp St o rag e W ork s v s80 1/8 a utoloader Part Number: C9265-90001 Edition 2 September 2002 © 2002 Hewlett-Packard Company[...]

2 Notice hp Storage W orks v s80 1/8 autoloader Notice This docum ent contai ns in formation that is protected by c opy rig h t. Al l ri g ht s a re re s er ve d. N o p a r t of t h i s document may be photocopied, r eproduced , or tr anslated into another language . The infor mation contai ned i n thi s docum ent is subject to cha nge wit hout n o[...]

hp Storage W orks v s80 1/8 autoloader 3 Notice 2 Typographical Conventions and Terms 2 In This Manual 2 Revision History 2 Updates 2 1 Installing the Autoloader 7 Chapter Over view 7 Installation Overview 8 Understanding Autoloader Features 9 SCSI Requirements 9 Product Overview 10 Choosing a Location 12 Unpacking the Autoloader 13 Identifying Pro[...]

4 hp Stor ageW or ks vs80 1/8 autoloader Importing Cartrid ges 30 Exporting Cartridges 31 Loading Cartridges 32 Unloading Cartridges 33 Write-Protecting Cartridges 34 Maintaining Cartr idges 35 Cleaning the Tape Drive 36 Creating an Inventory of Cartr idges 38 3 Autoloader Administration 39 Chapter Over view 39 Configuring the Autoloader 40 Resetti[...]

hp Storage W orks v s80 1/8 autoloader 5 Autoload er Specificati ons 72 Environmental Specifications 73 Tape Drive Specifications 74 Media Specifications 75 B Customer Support 77 Appendix Ov erview 77 Registering Yo ur Product 78 Service Options 79 SupportPacks 79 Contacting HP Customer Support 80 Information Needed for Support 80 Backup Software S[...]

6 hp Stor ageW or ks vs80 1/8 autoloader[...]

Chapter 1 Installing the Autoloader 7 Installing the Autoloader Chapter Over vie w This chapter describes the following: ■ Installation Overview on page 8 ■ Understanding Autoloader Features on page 9 ■ Choosi ng a Loca tion on page 12 ■ Unpacking t he Autoloader on page 13 ■ Identifying Product Components on page 14 ■ Installing the Au[...]

8 Installing the Autoloader Chapter 1 Installation Overvie w Instal ling the autoloader cons ists of the follow ing steps, wh ich ar e explaine d in mor e detail later in this chapter : 1. Choo se a loc at ion for t he autolo ade r ( pag e 12 ). 2 . Unpack and check the autol oader for shipping damage ( page 13 ). 3. Identify the ac cessori es that[...]

Chapter 1 Installing the Autoloader 9 Understanding Autoloader Featur es The au toloader is a SCSI- 2 Lo w- V oltage Differ ential (L VD ) data stor age dev ice that incorpor ates a Benchmark S tor age Innov ations DL T vs80 tape dri ve and ei ght tape slots. The a utoloader oper ates as a single SCS I dev ice with two Logi cal Unit Numbe rs (L UNs[...]

10 Installing the Autoloader Chapter 1 Product Overvie w Figu re 1 Fr ont P anel Contr ols 1 P ow er sw itch ( recessed) 2 Mailslot 3 F r ont panel LEDs 4 F ront panel L CD scr een 5 Con t rol keys[...]

Chapter 1 Installing the Autoloader 11 Figu re 2 Re a r Pane l Ove r view 1 6 8-pin S CSI connect ors 2 Fa n v e n t 3 P o wer connector[...]

12 Installing the Autoloader Chapter 1 Choosing a Location Choose a loc ation that meets the follo wing criter ia (se e T echnical Specifications o n p ag e 7 1 fo r mo re i n form at io n o n s p e cific a ti on s ) : T able 1 Loc at ion C riteria Standalone requirements Select a locat ion that is flat, sturd y , level , and close to a host server[...]

Chapter 1 Installing the Autoloader 13 Unpacking t he Autoloader Bef ore y ou begin, c lear a desk or table so that y ou can unpack the a utoloader . Y ou also need to select an open 2U computer r ack locati on or choose a des ktop loc ation ne ar t he s erver that is to be the host for the autolo ader . Caution If th e roo m in w hic h yo u are wo[...]

14 Installing the Autoloader Chapter 1 Identif ying Pr oduc t Components Accessories Figu re 3 Accessories 1 SCS I C ab l e 2 SCS I Term in a t o r 3 P o wer C able 4 IS V and Regulatory Informati on 5 Getting Started P oster 6 CD containing locali z ed ver sions of this manual[...]

Chapter 1 Installing the Autoloader 15 Rack Kit Components (if rackmount unit) Figu re 4 Rac k Kit Comp onents Mounting Brackets Screws and clip nuts Mounting Rails[...]

16 Installing the Autoloader Chapter 1 Installing th e Autoloader into a Rack The au toloader f its all standard 19-inch r acks, taking up 2U of space. T o install the au toloader int o a rac k, y ou will need to install t he mounting br ack ets on both sides of the autoloader and the r ails in the selected rack location . T o install the autoloade[...]

Chapter 1 Installing the Autoloader 17 3. U sing the scr ews and clip nu ts fr om the ra ckmount har dwar e pack age , s e c u re o n e ra i l to e a c h s i d e o f t h e r ac k i n t h e l o c a t i o n i n w h i c h y o u p l a n to install the autoloader . — Be sure t o secur e both the fr ont and rear o f each rail t o the rac k. Th e rails [...]

18 Installing the Autoloader Chapter 1 4. Sli de the autol oader onto the r ails and secur e the mounting br ack et to the ra ck u s i n g t he sc re ws a n d cl i p nu t s fro m t h e ra c k m o u n t h a rd wa re pack age. Figu re 7 Sl iding the Autoloader into the R ack Slot, Secur ing M ounting Brack et[...]

Chapter 1 Installing the Autoloader 19 Connecting t he SCSI and P ow er Cables T o c onnect the SCSI and pow er cables to the autoloader , follo w these steps: 1. Shu t down and tur n off the selec ted server . T urn off all attac hed accessory dev ices, such as pr i nter s and other S CSI dev ices. Re move the po wer cables fr om the ser ver and a[...]

20 Installing the Autoloader Chapter 1 4. A ttach the ter m inator to t he remaining S CSI connector on the r ear panel of the autoloader (if the autoloader is the last or only devi ce on the SCSI bus). Otherwise , attach the cab le to the next de vi ce on the SCS I bus, and ensure that the last devi ce on the SCSI bus is pr operly ter minate d. 5 [...]

Chapter 1 Installing the Autoloader 21 Prepar ing the Host and V erifying the Connec tion If necessary , install a S CSI hos t adapter , softwar e , and compatible dri ver(s). Re fer to the manuals fo r the host computer and SC SI host adapter f or detailed instru ctions. In additi on, f oll o w these general guidelines: ■ When the host ser ver i[...]

2 2 Installing the Autoloader Chapter 1 ■ V er ify the connection between t he autol oader and host b y: — Installing the HP L ibr ary & T ape T ools diagnostic/inst allation chec k utility available a t http://w ww .hp.com/support/T ape T ools . Install t his utility onto the host server . This utility ver ifies that t he autoloader is con[...]

Chapter 2 Operating the Autoloader 23 Operating the Autoloader Chapter Over vie w This chapter describes the following: ■ Opera tor ’s P anel Ov er vi ew on page 2 4 ■ Understanding the Me nu Structure on page 28 ■ Using Cartridges on p age 29 ■ Cleaning the T ape Drive on page 3 6 ■ Creating an Inv entor y of Cartridges on page 38 2[...]

24 Operating the Autoloader Chapter 2 Oper ator ’s P anel O vervie w The Oper ator's P anel consists of four LEDs , four buttons, and a 2 -line by 16- char acter L CD scr een. The Oper ator's P anel pr ov ides ev erything you need to monitor au toloader statu s and to contr ol all of its functi ons. The dis play def aults to th e Home s[...]

Chapter 2 Operating the Autoloader 25 Exportin g the indi cated cartr idge w ill clear t he err or condit ion . See Exporting Cartridges on page 31. If these s ymp toms occur on m ultiple kno wn good cartr idges , consider cl eaning the tape dr ive . See C leaning t he T ape Drive on page 36. If a partic ular ca rtr idge causes these s ympt oms rep[...]

2 6 Operating the Autoloader Chapter 2 LED Indicators The Oper ator's P anel includes four LED indicat ors that pr ov ide a v ariety of infor mation as det aile d in the follo wing table: T able 2 LEDs LED Color De script ion Rea dy/A c tivi ty Gree n Il luminated when pow er is on. Blin king whenever ther e is tape driv e or autolo ader r obo[...]

Chapter 2 Operating the Autoloader 2 7 Operator ’s P an el Control Buttons The Operat or’s P an el includes four button s that pro vi de access to all operati ons and infor mation menu s. T able 3 Cont rol But tons Button Description [Cancel] Cancels t he cur re nt menu option an d re turns to the p re vi ous men u lev el or Ho me screen. [Pre [...]

28 Operating the Autoloader Chapter 2 Understanding th e Me nu Structure Figure 1 1 Operat or’s P anel Menu Structur e[...]

Chapter 2 Operating the Autoloader 29 Using Cartridges Bef or e you use t he autoloader , mak e sur e you observ e these gener al rules: ■ Use only DL Ttape IV car tridges. The tape dr iv e in the autoloader can r ead, but no t wr ite DL Ttape I V cartri dges that ar e wr itten in the DL T 4000 for mat . Y ou can order tape cartr idges at http://[...]

30 Operating the Autoload er Chapter 2 Importing Car tridges Caution P erf or ming an import or export o f media dur ing a dat a back up may r esult in adve rse r esults, whi ch could include back up failur e or other err ors. This option f orces the aut oloader to import a cartridge int o a spe cif ic empty slot on the car ousel . T o import tapes[...]

Chapter 2 Operating the Autoloader 31 Figu re 1 2 Importing a Cartri dge Ex po rti ng Ca rtr idg es Caution P erf or ming an import or export o f media dur ing a dat a back up may r esult in adve rse r esults, whi ch could include back up failur e or other err ors. This option mo ves a cartridge f r om a sp ecif ic slot to the mailslot. T o export [...]

3 2 Operating the Autoloader Chapter 2 Figu re 1 3 Exporting a Cart r idge Loading Cartridges This option loads a ca rtri dge fr om the autoloader car ousel into the tape dri ve . T o use this option , follo w these step s: 1. F r om the Home Scr een or main menu , pre ss the [+] or [-] button until Comm ands appear s on the to p line of the L CD s[...]

Chapter 2 Operating the Autoloader 33 Unloading Cartridges This option unloads the cartri dge fr om the tape dri ve into its or iginal slot . T o use this op tion, f ollo w these steps: 1. F r om the Home Scr een or main menu , pre ss the [+] or [-] button until Comm ands appear s on the top line of the L CD sc reen . Pres s [Enter] to select. 2. P[...]

34 Operating the Autoloader Chapter 2 W rite -Pr otec ting Car tridges All ca rtridges have a write -protect switch to pr event accidental erasure of data. Bef ore loading a cartr idge into the aut oloader , ma k e sure the wr ite -pr otect sw itch on t he fr ont of the cartr idge is position ed as desired: ■ Slide the s witc h to the left t o wr[...]

Chapter 2 Operating the Autoloader 35 Maintaining Car tridges T o ensure t he longest po ssible life fo r all of yo ur DL Ttape IV cartr idges , foll ow these guidelines : ■ Do not dr op or str ik e a cartri dge . Exc essiv e shock c an displace the t ape leader , making the cartri dge unusable and possibl y damagi ng the autolo ad er . ■ Sto r[...]

36 Operating the Autoloader Chapter 2 Cleaning th e T ape Driv e When th e Clean Dri ve LED is on , the aut oloader's tape dr iv e needs to be cleaned . An illuminated M edia Attention LED or an e xc lamation point (!) in the in ventory displa y may also indicate that the tape dr iv e needs to be cleane d . Cleaning typ icall y take s sev era [...]

Chapter 2 Operating the Autoloader 3 7 T o clean the ta pe dri ve , follo w these st eps: 1. F r om the Home Scr een or main menu , pre ss the [+] or [-] button until Comm ands appear s on the top line of the L CD sc reen . Pres s [Enter] . 2. P re s s t h e [+] or [-] button until Clean Dr iv e appear s on the L CD sc ree n. Pr ess [Enter] . 3. I [...]

38 Operating the Autoloader Chapter 2 Creating an In ventory of Cartridges This option w ill build a new in vent ory of car tr idges in the autoloade r . T o use this option , follo w these steps: 1. F r om the Home Scr een or main menu , pre ss the [+] or [-] button until Comm ands appear s on the to p line of the L CD sc reen . 2. P re s s t h e [...]

Chapter 3 Autoloader Administration 39 Autoloader Administration Chapter Over vie w This chapter describes the following: ■ Configuring the Autoloader on page 40 ■ Updating Fir mware on page 45 ■ Running the Autoloader Sy stem T est on page 48 ■ Retrie ving Information About the Autoload er on page 4 9 3[...]

40 Autoloader Administration Chapter 3 Configuring the Autoloader The Conf igur ation menu pr ovi des access to the follo wing autoloader confi guration opti ons: ■ Resett ing the auto load er ■ Setting SCSI IDs ■ Setting autoloader mode to Cir cular/Autoload ■ Updati ng fir mwar e T o acc ess the Con fi guration menu fr om the Home Scr een[...]

Chapter 3 Autoloader Administration 41 Cha ngin g the S CSI ID This opti on changes the S CSI ID the a utoloader u ses. The a utoloade r opera tes as a si ngle SCSI de vice with two Logi cal Unit Nu mbers (L UNs): one LUN (0) is for the tape dri ve , and the other (1) is for the autoloader roboti cs. Th e de fau l t SCS I I D i s 5. Y ou s h ou l d[...]

4 2 Autoloader Administr ation Chapter 3 Setting the Autoloader Operating Mode The au toloader operating mode is deter m ined b y whether or not you are using back up softw are that can contr o l the aut oloader roboti cs. If y ou are u sing such softwar e, then the a utoloader oper ates in Random mode . If you ar e not, then the autoloader oper at[...]

Chapter 3 Autoloader Administration 43 Circular Mode Note Cir cular mode is on ly app licable when the aut oloader is in Sequential mode . This opti on turns Cir cular mode on or off . When Cir cular mode is on, the autolo ade r auto mat ica lly reloa ds the first c art ridge i n t he s eque nce into the tape dri ve after unloading the last cartri [...]

44 Autoloader Administration Chapter 3 Autoload Mod e Note Auto load mode is only applicab le if the autoloader is in Sequential mode . This opti on turns Au toload mode on or off . When the autoloade r is pow er ed on and Autol oad mode is on , the autoloader aut omatically l oads the cartridge fr om the lowest nu mb ered ful l s lot into the t ap[...]

Chapter 3 Autoloader Administration 45 Updating F irmw are Caution Do not p ow er cycle or r eset the autoloader during the upgr ade pr oces s. Doing so could cause the autoloader to become inoper able. Using HP Libr ary & T ape T ools Y ou ca n dow nload autoloader and dr iv e firm war e using the HP Libr ary & T ape T ools diagnosti c uti[...]

46 Autoloader Administra tion Chapter 3 Using a Fir mw are Upgr ade T ape Note The pr efer red method to update f irmw are is b y using HP Libr ary & T ape T ools (see Using HP L ibrary & T ape T ools on page 4 5) . A f irm war e upgr ade ta pe can only be ob tained b y an HP se r v ice r epresentati ve. This option perf orms a firm war e c[...]

Chapter 3 Autoloader Administration 4 7 Note If the cartrid ge is not a vali d code update cartri dge, the L CD will tem por aril y displa y er ro r code “ BC , ” the autoloader will reset , the cartr idge w i ll be ex ported , and the L CD will displa y Bad upgrade tap e . 7 . During the firmw a re update , which can take sev eral minutes, the[...]

48 Autoloader Administration Chapter 3 Running the Autoloader S y stem T est Caution R u nning the sy stem test for extended peri od s of ti me will reduce the life of your autoloader . T o maximiz e product life, use only when necessar y . The System T est opt ion cycles the autolo ader th r oug h t he proce ss of loa di ng, calibr ating, and unlo[...]

Chapter 3 Autoloader Administration 49 Retr iev ing Information About the Autoload er The Information menu pr ovides acces s to i nformation ab out the autoloader , includi ng the cycle cou nt , err or log, and firm war e re vision. Cyc l e C o u n t This opti on display s the total s ys tem cyc le count , incr ementing each time a tape is loaded i[...]

50 Autoloader Administra tion Chapter 3 Note Err ors will sho w as “X X YY” . “YY” r epr esents t he specifi c er ror code , and “X X” repr esents non pertinent addre ss codes. Additi onally , err ors r ange fr om 0 to -63, whe re 0 is the ne west er ror an d -63 is the oldest . Fir mwa re Revi s i o n This option display s the re visio[...]

Chapter 4 Diagnostics and Tr oubleshooting 51 Diagnostics and Troubleshooting Chapter Over vie w This chapter describes the following: ■ Using HP Libr ar y & T ape T ools to Diagnose Problems on page 5 2 ■ T roubleshooting Installation Problems on page 53 ■ T roubleshooting Common Problems on page 5 5 ■ Autoloader Error Codes on page 66[...]

5 2 Diagnostics and T roubleshooting Chapter 4 Using HP L ibrary & T ape T ools to Diagnose Pr oblems Wit h HP Libr ary & T ape T ools installed o n the host se r v er , you can do t he f ollo wing: ■ Identi fy all SC SI de vi ces connect ed to y our sy stem . ■ Vi ew detailed confi guration , identif ication , inv e ntory , a nd dri ve[...]

Chapter 4 Diagnostics and Tr oubleshooting 53 T roubleshooting Installation Pr oblems Pr oblems encountered during the installation of the autoloader are u sua lly caused b y impr oper S CSI bus conf igur ation , applicati on softwar e confi gurati on er ror s, or b y an incorr e c tl y c onfi gu r ed operating s ystem . If the appli cation softwar[...]

54 Diagnostics and T roubleshooting Chapter 4 T o terminate th e autoloader , locate the terminator in the acc essori es pack age and pr ess it fir m ly in to eithe r of the two S CSI connector s on the r ea r panel of the autoloader . S ecur e the terminator by tightening the f inger -scr ew s until snug . The suppli ed terminat or is “ dual mod[...]

Chapter 4 Diagnostics and Tr oubleshooting 55 T roubleshooting Common Pr oblems This sectio n includes infor mation on tr oubleshooting common au toloader pr oblem s. If these procedu r es fai l , co ntact your ser vi ce repr esentat iv e for fu rther assis tance . T able 4 T rou bleshooting T able Problem Solutio n Po w e r Aut oloader does not po[...]

5 6 Diagnostics and T roubleshooting Chapter 4 Ta p e s t u c k i n d ri v e . ■ P ow er cycle the autoloader , allow it to complete init iali zation (may ta ke as long as 1 0 m inute s) , and the n retr y un lo adi ng the tape using the aut oloader Operator ’s P anel controls . ■ M a ke s u re th a t th e b a cku p s o f t w a re i s no t re[...]

Chapter 4 Diagnostics and Tr oubleshooting 57 Cannot wr i te to or r ead fr om tape. ■ Mak e sure t hat the cartr idge is wr ite enabled (mo v e the wr ite- pr otect swit ch to the ena bled position). ■ Make sur e that the cartri dge is a DL TtapeIV that has not been wr itten using an incompatible for mat . The dri ve can read , but not wr ite [...]

58 Diagnostics and T roubleshooting Chapter 4 SCSI ID Changed dr iv e SCS I ID, but the host server does not re c o g n ize t he n ew I D. ■ Ma ke su re tha t a ll SCSI devices on the sa me bus h ave u nique I D num b ers. ■ If t h e SCS I bu s i s na rrow ( 50 - pi n ) o n ly SCS I I D s 0 th rou g h 7 a re available. ■ Ma ke sure th at you [...]

Chapter 4 Diagnostics and Tr oubleshooting 5 9 Cleaning R ecur ring c leaning mess age or media attenti on light . ■ Mak e sure y ou ar e using a DL T vs80 compatible cl eaning cartri dge. ■ Re place the ex isting cleaning cartri dge with a ne w one. ■ If the Medi a Atten tion LED is c lear ed using a c leaning cartr idge and then imm ediatel[...]

60 Diagnostics and T roubleshooting Chapter 4 Media is r ej ected b y the tape dri ve . Rest ore f rom t ape NOT successf ul. ■ Y ou attempted to load media with an in valid f ormat (DL T 7 000 or DL T 8000), an impr operl y degaussed cartr idge , an in vali d cartr idge type (DL Ttape III or non-DL T1 cleaning cartri dge), or the tape dr iv e re[...]

Chapter 4 Diagnostics and Tr oubleshooting 61 Bad/defecti ve/contaminated media ■ If the Media Att enti on LED is clear ed using a cl eaning cartr idg e and then imm ediately r eappea rs each time a particular cartri dge is reloaded , and you ha ve conf irmed that the suspect cartr idge is not an in valid c leaning cartri dge (DL Ttape III or non[...]

6 2 Diagnostics and T roubleshooting Chapter 4 Rem oving St uc k C ar t rid g es If the au toloade r expe ri ences a se v ere mechanical p ro blem or if y ou need to r emo ve cartr idges beca use of a po wer f ailur e or other c irc umstance in w hich the autoloader is unable to export the cartridges in the carousel , follo w these steps: Caution C[...]

Chapter 4 Diagnostics and Tr oubleshooting 63 5. Loosen the autolo ader cover by remov in g the fiv e scre ws on the back of the autoloader , and the scr ew s on each side of the autoloader . Figu re 1 5 Re move I n d ic at e d B ac k C ove r S crews 6. R emov e the top cov er by lifting it fr om the back and easi ng it out from under the f r ont p[...]

64 Diagnostics and T roubleshooting Chapter 4 7 . Remo ve the cartridge carr ier that contains the tape you want to r emov e by lifting the carr ier up and out of the au toloader . Note T o remo ve the car ri er direc tly in fr ont of the mail slot , gently r otate the ca r ousel counter clockwise by mo ving the belt or carr iers un til the carr ie[...]

Chapter 4 Diagnostics and Tr oubleshooting 65 9 . After r emov ing the cart ri dges fr om the desir ed c arr ier s, r einstall each carr ier on the aut oloader belt (se e Fig ur e 1 7 ). — Make sur e that the r oller s on the bottom of the car ri er ar e aligned in the carrie r t r acks. — Make sur e that the be lt post benea th each car r ier [...]

66 Diagnostics and T roubleshooting Chapter 4 Autoloader Error Codes If an err or occurs during oper ation of the autoloader , the autoloader stops the cur ren t oper ation an d displa ys an er ror code on the t op line of the L CD scr een. Unless other wise noted in Ta b l e 5 , at tempt to resol ve the err or by cycling pow er on the autoloader a[...]

Chapter 4 Diagnostics and Tr oubleshooting 6 7 3 0 83 Inv entory not valid. The cartr idge in ven tory is not valid becau se of manual changes or pr evi ous f atal err ors . Update the inv entory using the R e- in ventory option in the Con figuration me nu . Se e page 38 or power cycle . 3 0 84 Source empt y . The re is no cartr idge in the l ocati[...]

68 Diagnostics and T roubleshooting Chapter 4 3 0 9 4 Cartri dge unload err or . A failur e occur red w hile trying to unl oad a cartri dge fr om the dri ve to its slot . 3 0 95 Import er r or . An er r or occur r ed while trying t o import a data cartri dge to a carou sel slot . 3 0 9 6 Export er ror . An er r or occ urr ed while trying t o expor [...]

Chapter 4 Diagnostics and Tr oubleshooting 6 9 3 0 B1 RAM e r r or . C yc le power on the a utoloader and attempt the oper ation again. If the er ror r ecurs, contac t your techni cal support r epr esent ativ e. 3 0 B2 NVR AM er r or . C yc le power on the a utoloader and attempt the oper ation again. If the er ror r ecurs, contac t your techni cal[...]

7 0 Diagnostics and T roubleshooting Chapter 4[...]

App en dix A App en dix O ver vi ew 71 Technical Specifications Appendix Ov er vie w This appendi x descr ibes the foll ow ing: ■ Autoloader Specifications on page 7 2 ■ Envir onmental Specific ations on page 7 3 ■ T ape Driv e Spec ifications on page 7 4 ■ Media Spec ifications on pag e 7 5 A[...]

7 2 Autoloader Specifications Appendix A Autoloader Specifications T able 6 Autoload er Specif ications Cha ract er is tic Specific ation Height Pa c k a g e d Unpackaged 205 mm (8.0 in) 84 mm (3. 34 in) Wid th Pa c k a g e d Unpackaged 600 mm (2 3.6 in) 419 mm (16.5 in) Dept h Pa c k a g e d Unpackaged 7 4 3 mm (29 .2 in) 610 mm (2 4 in) We i g h [...]

Appendix A Env ironmental Specifications 7 3 Env ironmental Specifications T able 7 Env i r onment al Specif ications Cha ract er is tic Specific ation Temperature/ humidity Oper ating 10º to 3 5º C Non-oper ating -40º to 60 º C R ecommended ope ra ting temper ature 20º to 30º C Te m p e r a t u r e s h o c k i m m u n i t y - maxim um rate o[...]

7 4 T ape Driv e Specifications Appendix A T ape Dri ve Specif ications T able 8 DL T vs80 Dr iv e Spec ifi cations Description DL T1 (vs80) Re a d/ w ri te t ra n s fer ra t e: m a xi m um sus tained (DL T T ype IV media ) Non-compr essed mode: 3 .0 MB/second Compr essed (2:1 typi cal) : 6. 0 MB/secon d Burs t transf er r ate 16 MB/second A ver ag[...]

Appendix A Media Specifications 7 5 M edia Specifications T able 9 M edia Spec ifi cations Char acte ri sti c D L T T ype IV Me dia DL T1 for matted capacity 40 GB (non-compr essed 80 GB (2:1 typ ical compr ession) Basi c descr iption 0.5 inc h (metal partic le) T ape length 5 5 7 meter s (18 28 f eet) Cartr idge dimensions 10.4 x 10.4 x 2 .5 cm ( [...]

7 6 Media Specifications Appendix A[...]

App en dix B App en dix O ver vi ew 77 Customer Support Appendix Ov er vie w This appendi x descr ibes the foll ow ing: ■ Registering Y our Product on page 7 8 ■ Ser vice Options on pa ge 7 9 ■ Contacting HP Custom er Suppor t on page 80 ■ W arran ty I nforma tion on page 85 B[...]

7 8 Registering Y our Product Appendix B Register ing Y our Pr oduc t R egister ing your pr oduct ensur es fast and eas y access to He wlett -P ack ar d Cust omer Support. ■ On our w eb site: http://ww w .register .hp.com HP Customer s who register jo in a select g r oup who r egister to recei ve: ■ T echnical suppo rt updates ■ Spec ial He w[...]

Appendix B Service Options 7 9 Service Options HP servi ce options upgr ade the war r anty on your ta pe autoloade r . A wi de r ange of war ranty options ar e avail able to meet y our business u ptime needs. SupportP ac ks Support P acks are available wi th in 1 8 0 d ays o f yo u r p u rc h a s e. I f yo u c h o o s e to pur chase one , yo ur war[...]

80 Contacting HP Customer Support Appendix B Contacting HP Custom er Suppor t If your a utoloader fails dur ing the war r an ty peri od and the su ggesti ons in the documen tation do not sol ve the pr oblem, yo u can recei ve su pport by do ing the f ollo wing: ■ Access HP Support on the W orld Wi de W eb at http :/ /www .h p .co m/ support/stor [...]

Appendix B Contacting HP Custome r Support 81 Backup S oft w are Support While the autoloader pr oduct it self is supported b y Hewlett-P ack ard , all softw ar e prod ucts ar e support ed by in div idual s oftwar e vendo rs. W hen contacting t he software v endor for suppo rt, y ou will n eed the follo wing info rmation: ■ Y ou r nam e and telep[...]

82 Contacting HP Customer Support Appendix B ■ Unite d States (9 7 0) 63 5-1500 ; Monday - F rida y , 7 am - 5pm Mount ain Time ■ Ve n e z u e l a 800 4 7 888 (Caraca s 20 7 8488) European Customer Support Centers Monday - F ri day , 8:30 - 18: 00 (C.E.T) Note F or the latest list of phone num bers f or HP Customer Support, see http://ww w .hp.[...]

Appendix B Contacting HP Custome r Support 83 ■ Net herl ands + 31 (0) 20 606 8 7 51 ■ Norw ay + 4 7 22 11 6 29 9 ■ Po r t u g a l + 351 (0)1 318 00 6 5 ■ Spa in + 34 90 2 321 12 3 ■ Swe d e n + 46 (0) 8 619 217 0 ■ Swi t ze r la nd + 41 (0) 848 80 11 11 ■ Tu r k e y + 90 212 22 4 5 9 25 ■ United King dom + 44 (0) 171 512 5 2 02 Asi[...]

84 Contacting HP Customer Support Appendix B ■ Ko re a + 8 2 2 32 7 0 0 7 00 ■ Outsi de Seoul 080 999 0 7 00 ■ Mala ys ia + 60 3 29 5 256 6 ■ Ne w Zealan d + 64 9 35 6 6640 ■ Pe n a n g 1 300 88 00 28 ■ Philippines + 63 2 8 6 7 35 51 ■ Singapor e + 6 5 27 2 5 300 ■ Ta i wa n + 886 2 717 005 5 ■ Tha il an d + 66 2 661 4000 ■ Viet[...]

Appendix B W arranty Infor mation 8 5 W a rrant y Inform at ion HP Produc ts: HP Stor age W orks vs80 1/8 A utoloader Dur ation of limited war ran t y: One y ear 1. HP w arr ants HP hard war e , accessori es, and supplies against de fects in mat eri als and w or kmanship f or the pe ri od spec ifi ed abo ve . If Hew lett- P ack ard r eceiv es noti [...]

86 W arranty Inf ormation Appendix B T O THE EXTENT ALL O WED B Y L OCAL L A W , THE REMED IES IN THIS W ARR ANTY S T A TEMENT ARE THE CUST OMER’S SOLE AND EX CLU SIVE REMEDIES . EXCEP T AS I N D I C A T E D A BOV E, I N N O E VE N T W I L L H P O R I TS SU PPL I E RS B E L I A B L E F O R L OSS OF D A T A OR FOR DIRECT , SPECIAL , INCIDENT A L, [...]

87 A accessories 14 altitude specifications 73 Asia-Pacific telephone suppor t 83 autoloader registration 78 autoloader acce ssories 14 autoloader installation 8 autoloader reset 40 autoloader test 48 B back panel 11 backup software SCSI host adapter support 21 bulk erasing 29 , 56 C cable connection 19 cables SCSI 53 cartridge use 29 cartridges ex[...]

88 I importing cartridges 30 information cycle count 49 event log 49 warranty 2 information, gathered before contacting support 80 installation cabling 19 driver 21 HBA 21 powering on 19 rack 16 software 21 troubleshooting 53 installation overview 8 installing the autoloader 8 ISV application 21 L LEDs Clean Drive 26 , 59 Error 26 Media Attention 2[...]

89 Tape Tools 21 , 45 tapes 29 stuck 62 temperature and humidity spec- ifications 73 test system 48 troubleshooting 53 troubleshooting table 55 typographical conventions 2 U unloading cartridges 33 unpacking the autoloader 13 using cartridges 29 V verifying the connection 21 vibration specifications 73 W warranty 2 , 85 warranty options 79 write pr[...]

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