HP (Hewlett-Packard) XZ100 manual

 HP Pavilion zt1100/xz100 Omnibook xt1000 Service Manual[...]

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ii HP Pavilion zt1100/xz100 Omnibook xt1000 Notice In a continuing effort to im prove the quality of our products, technical and environm ental information in this docum ent is subj ect to change without notice. This manual and any examples contai ned herein are provided “as i s” and are subject to change wi thout notice. Hewlett- Packard Compa[...]

HP Pavilion zt1100/xz100 Omnibook xt1000 iii Contents Product Information ...................................................................................................... 1-1 Technology Codes ......................................................................................................................... 1- 2 Feat ures ...............[...]

iv HP Pavilion zt1100/xz100 Omnibook xt1000 Replaceable Parts ........................................................................................................... 4-1 Reference Inf ormation ................................................................................................... 5-1 Password Removal Policy .........................[...]

HP Pavilion zt1100/xz100 Omnibook xt1000 v Tables Table 1-1. Pavi lion zt1100/xz100 and Om nibook xt1000 Series Models............................................ 1-1 Table 1-2. Acti vating Power Modes .............................................................................................. ...... 1-6 Table 1-3. F n Hot K ey s ................[...]

vi HP Pavilion zt1100/xz100 Omnibook xt1000 Introduction This manual provides reference inform ation for serv icing HP P avil ion zt1100/xz100 and Omnibook xt1000 notebook PCs. It is for use by HP-authorized service personnel while installing, servicing, and repai ring these products. The manual is designed as a self-paced guide that will train y o[...]

HP Pavilion zt1100/xz100 Omnibook xt1000 Product Inf orm ation 1-1 1 Product Information The HP P avili on zt1100/xz100 and Omnibook xt 1000 series are reliable not ebook computers for the budget-m inded user — whet her at school, at hom e, or as part of a growing business — who wants a thin, light notebook that will meet basic m obile computin[...]

1-2 Produc t Inform ation HP Pavilion zt1100/xz100 Omnibook xt1000 Technology Codes HP does not change the name of a product every ti me the product ’ s technology changes. While t his helps ensure continuing m arket m omentum for HP products, it com plicates technology deploy m ent and support processes. To help solve this problem , HP has added[...]

HP Pavilion zt1100/xz100 Omnibook xt1000 Product Inf orm ation 1-3 Features The following illustrations show the notebook ’ s mai n external features. F or an exploded view of the notebook, see page 4-2. Figure 1-1. Fr ont View 1. One-Touch buttons. 2. Power button. 3. Keyboard status lights: Caps Lock, Num Lock, CD drive activ ity. 4. Touch pad/[...]

1-4 Produc t Inform ation HP Pavilion zt1100/xz100 Omnibook xt1000 Figure 1-2. Back View 15. AC adapter jack. 16. Parallel port (LPT1) (colored burgundy). 17. External monitor (VGA ) port (colored blue). 18. S-video (TV out) port (colored yellow ) (selected models). 19. Universal serial bus (USB) ports (2). 20. Audio line-out jack (colored lime gre[...]

HP Pavilion zt1100/xz100 Omnibook xt1000 Product Inf orm ation 1-5 Figure 1-3. Bott om View 32. Infrared port (selected models). 33. Battery. 34. CD/DVD driv e latch. 35. Expansion SDR AM cov er. 36. Battery latch. 37. Docking port. 38. Mini-PCI cover. 39. Hard disk drive retaining screw s.[...]

1-6 Produc t Inform ation HP Pavilion zt1100/xz100 Omnibook xt1000 Operation This section giv es an overv iew of the notebook ’ s operation. Turning the Notebook On and Off You can start and stop the notebook using i ts power button. Howev er, at tim es y ou may want to use other met hods to start or stop the notebook — dependi ng on power cons[...]

HP Pavilion zt1100/xz100 Omnibook xt1000 Product Inf orm ation 1-7 Checking the Notebook’s Status The notebook ’ s status li ghts report power and battery stat us, keyboard st atus, and drive acti vity . Figure 1-4. Main Status Lights 1. Hard disk drive activity . • On: the notebook is accessin g the hard dis k drive. 2. Power mode . • Gree[...]

1-8 Produc t Inform ation HP Pavilion zt1100/xz100 Omnibook xt1000 Figure 1-5. Key board S ta tus Lights 1. Caps Lock. Caps L ock is active. 2. Num Lock. Num L ock is active. (The Key pad Lock m ust als o be on to use th e embedded k ey pad.) 3. CD drive acti vity. The CD drive is active. Using Fn Hot Key s The combinat ion of the F n key pl us ano[...]

HP Pavilion zt1100/xz100 Omnibook xt1000 Product Inf orm ation 1-9 Resetting the Notebook Occasionally, Windows or the notebook m ay stop responding, so that y ou cannot turn the notebook off. If thi s happens, try the following i n the order listed: • If possibl e, shut down Windows: click Start, Turn Off Com puter, Turn Off. • Press Ctrl+Alt+[...]

1-10 Product Inform ation HP Pavilion zt1100/xz100 Omnibook xt1000 Using the CD or DVD Play er (selected models) The multimedia buttons on the front of the notebook control the CD/ DVD pl ay er , and wor k in m uc h the s am e way a s do t he cont rol s of a stan dalo ne CD or DVD p lay er . The pl ay er o perat es w heth er th e notebook is on, of[...]

HP Pavilion zt1100/xz100 Omnibook xt1000 Product Inf orm ation 1-11 Specifications The following tables list the specifications for the notebook and its accessories. These are subject to change: for the latest versions, see the HP Notebook web site, www.hp.com/notebooks (in Europe: www.europe.hp.com/notebooks). Hardw are Specifications Table 1-4. P[...]

1-12 Produc t Inform ation HP Pavilion zt1100/xz100 Omnibook xt1000 Key board and Pointing Devices 87/88/91-key touch-type QW ERTY keyboard w ith 101/102 key emulation. Embedded numeric keypad. 12 function (Fn) keys. 5 user-programmable One-Touch buttons. Touch pad w ith lock button and on-off indicator. Left and right click buttons, vertical scrol[...]

HP Pavilion zt1100/xz100 Omnibook xt1000 Product Inf orm ation 1-13 Table 1-5. Pavilion z t1100/xz100 and Omnibook xt1000 Series A ccessories Accessory Description New Accessories F3172A Standard LiIon Battery F3491A CD-RW Upgrade M odule F3492A DVD Upgrade M odule F3493A CD-RW /DVD Combo Driv e F3494A Simple Port Replicator Tested Cross-Platform A[...]

1-14 Produc t Inform ation HP Pavilion zt1100/xz100 Omnibook xt1000 Internal Design The motherboard PCA is the central com ponent of the not ebook ’ s design, and play s a role in v irtually all sy stem functions. The CPU module and m ost other subsy stem s connect to the m otherboard. The following figure show s the electrical connect ions among[...]

HP Pavilion zt1100/xz100 Omnibook xt1000 Product Inf orm ation 1-15 Table 1-6. Functional Structur e Function Components Used Component Roles Bootup CPU module Motherboard Hard disk drive CD/DVD drive module Main processor. Primary sy stem circuitry. First source of disk-based startup code. Second source of disk-based startup code. Processor CPU mo[...]

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HP Pavilion zt1100/xz100 Omnibook xt1000 Removal and Replac em ent 2-1 2 Removal and Replacement This chapter shows how to rem ove and replace the notebook ’ s com ponents, list ed in the follow ing table. The item s m arked by • are user-replaceable. Table 2- 1. Removal Cross-Referen ce Antenna, Bluetooth (page 2- 20). Antenna, wireless (page [...]

2-2 Rem oval and Replacem ent HP Pavilion zt1100/xz100 Omnibook xt1000 Disassembly Flow chart The following diagram shows the general “ paths ” y ou will use in disassembling the notebook to access any part icular com ponent. Figure 2-1. Disassembly Flow Start Batte ry, A C adapter, s ec ondary SDRAM m odul e, mini -P CI card, hard disk dri ve,[...]

HP Pavilion zt1100/xz100 Omnibook xt1000 Removal and Replac em ent 2-3 Table 2-2. Required Equipme nt • #0 Phillips screwdriv er, preferably magnetized. • Small flat-blade screwdriv er. Table 2- 3. Recommended Screw Torq ues Screw Thread Size Torque (cm-kgf) Torque (in-lbf) M2.5 (2 – 11 mm long) 3.0 – 3.5 2.6 – 3.0 M3 3.0 – 3.5 2.6 – [...]

2-4 Rem oval and Replacem ent HP Pavilion zt1100/xz100 Omnibook xt1000 Remov ing the Battery (User-Replaceable) Required Equipme nt • None. Removal Procedure • Slide the battery ’ s release latch in the direction of the arrow on the latch, then lift the battery out of its compartment. Figure 2-2. Re moving the Battery Reassembly Notes • Ins[...]

HP Pavilion zt1100/xz100 Omnibook xt1000 Removal and Replac em ent 2-5 Remov ing a Plug-In Module (User-Replaceable) Required Equipme nt • None. Removal Procedure • Slide the m odule release latch i n the direction shown by the arrow on the latch, and rem ove the module. Figure 2-3. Releasing the Plug-in Module[...]

2-6 Rem oval and Replacem ent HP Pavilion zt1100/xz100 Omnibook xt1000 Remov ing the Hard Disk Driv e (User-Replaceable) Required Equipme nt • #0 P hillips screwdriver. Removal Procedure 1. Unplug the AC adapter, if present, and remove t he battery . 2. On the bottom of the unit, rem ove bot h hard drive retai ning screws. Figure 2-4. Remov ing t[...]

HP Pavilion zt1100/xz100 Omnibook xt1000 Removal and Replac em ent 2-7 Figure 2-5. Remov ing the Hard Disk T ray Reassembly Notes • Insert the connect or end of the drive through t he opening in the tray , then low er the drive i nto place. • Carefully slide the hard drive assembly into its compartment. Press firmly to m ake sure the connector [...]

2-8 Rem oval and Replacem ent HP Pavilion zt1100/xz100 Omnibook xt1000 Recovering and Reinstalling Softw are Use the Recovery CDs to reinstall the origi nal factory software and operating sy stem . The Recovery CDs also provi de all HP notebook – specific Windows driv ers, which are avai lable in the foll owing locations: • On the hard drive, u[...]

HP Pavilion zt1100/xz100 Omnibook xt1000 Removal and Replac em ent 2-9 Remov ing the Key board Cov er (User-Replaceable) Required Equipme nt • #0 P hillips screwdriver. • Small flat- blade screwdriver. Removal Procedure 1. Unplug the AC adapter, if present, and remove t he battery . 2. Close the notebook ’ s display , and rem ove both screws [...]

2-10 Rem oval and Replacem ent HP Pavilion zt1100/xz100 Omnibook xt1000 6. Disconnect the keyboard cov er switch cable from the m otherboard, and remov e the cover from the notebook. Figure 2-7. Removing the Ke yboar d Cover Reassembly Notes • Make sure the key board cover switch cabl e is securely connected to the m otherboard. • Bend the cent[...]

HP Pavilion zt1100/xz100 Omnibook xt1000 Removal and Replac em ent 2- 11 Remov ing the Key board (User-Replaceable) Required Equipme nt • #0 P hillips screwdriver. • Small flat- head screwdriver. Removal Procedure 1. Unplug the AC adapter, if present, and remove t he battery . 2. Remove the key board cov er (page 2-9). 3. Loosen the three retai[...]

2-12 Rem oval and Replacem ent HP Pavilion zt1100/xz100 Omnibook xt1000 Warning Do not touch the metal surfaces inside the notebook until they have cooled off. They could be very hot if the notebook was running recently. Figure 2-9. Disc onnecting the Key board Reassembly Notes • Lay the key board face down on the top case, forward of its normal [...]

HP Pavilion zt1100/xz100 Omnibook xt1000 Removal and Replac em ent 2- 13 Remov ing an SDRA M Module (User-Replaceable) The notebook has no SDRA M built into its motherboard, but has two slots for PC133 SDRAM modules: a syst em SDRAM slot beneath t he keyboard (cont aining an SDRAM module inst alled at the factory ), and an expansion slot on the bot[...]

2-14 Rem oval and Replacem ent HP Pavilion zt1100/xz100 Omnibook xt1000 Reassembly Notes • Carefully press the SDRAM module i nto the connector at an angle of about 30 ° , until it is fully inserted. Then press down on both sides of the module until the latches snap closed. Figure 2-11. Insta lling a n Expansion SDRA M M odule Removing the Sy st[...]

HP Pavilion zt1100/xz100 Omnibook xt1000 Removal and Replac em ent 2- 15 Replacing Small Parts (User-Replaceable) The user can replace the following small parts. Table 2- 4. Replacing Small Parts ( User-Replaceable) Part Part Numbers Replacement Procedure Cover, mini-PCI Included in door kit F3377-60933 On the bottom of the notebook, loosen the scr[...]

2-16 Rem oval and Replacem ent HP Pavilion zt1100/xz100 Omnibook xt1000 Remov ing the Mini-PCI Card (HP Authorized Service Prov iders Only ) Certain notebook m odels include a m ini- PCI card that cont ains either a m odem or com bined m odem and 802.11 wireless. Caution Provide proper gr ounding and handle the card only by its edges, or you could [...]

HP Pavilion zt1100/xz100 Omnibook xt1000 Removal and Replac em ent 2- 17 Figure 2-13. Re moving the Mini-PCI Card Reassembly Notes • Reattach the cable(s) to the card, and tuck them into the com partment. • Gently press the card into the connector at an angle of about 30 ° , until it is fully inserted. Then press down on both side s of the car[...]

2-18 Rem oval and Replacem ent HP Pavilion zt1100/xz100 Omnibook xt1000 Remov ing the Display A ssembly (HP Authorized Service Prov iders Only ) Required Equipme nt • #0 P hillips screwdriver. Removal Procedure 1. Unplug the AC adapter, if present, and remove t he battery . 2. Remove the key board cov er (page 2-9). 3. Remove both ret aining scre[...]

HP Pavilion zt1100/xz100 Omnibook xt1000 Removal and Replac em ent 2- 19 Figure 2-15. Remov ing the Display (2) Reassembly Notes • While install ing the hinge screws, support t he display so that it rem ains approxim ately flat. • Make sure the cable fits into its slo t in the bottom case, and reinsert the cable into th e retaining clip near th[...]

2-20 Rem oval and Replacem ent HP Pavilion zt1100/xz100 Omnibook xt1000 Remov ing Display A ssembly Components (HP Authorized Service Prov iders Only ) Note This procedure desc ribes how to rem ove the display bez el, the inverter PCA, and (if present) the wireless antenna. Although these c omponents can be replaced individually, in many cases it i[...]

HP Pavilion zt1100/xz100 Omnibook xt1000 Removal and Replac em ent 2- 21 Figure 2-16. Removing Display A ssembly Components Reassembly Notes • Make sure the alignm ent hole in the inv erter PCA fits over the corresponding post in t he display case. • Make sure the alignm ent hole in the w ireless antenna fits ov er the corresponding post in t h[...]

2-22 Rem oval and Replacem ent HP Pavilion zt1100/xz100 Omnibook xt1000 Remov ing the Fan and Heatsink (HP Authorized Service Prov iders Only ) Required Equipme nt • #0 P hillips screwdriver. Removal Procedure 1. Unplug the AC adapter, if present, and remove t he battery . 2. R emove these additional assemblies: • Key board cover (page 2- 9). ?[...]

HP Pavilion zt1100/xz100 Omnibook xt1000 Removal and Replac em ent 2- 23 Figure 2-17. Removing the Fan and Heats i nk Caution Be caref ul not to touch the upper surf ace of the CPU m odule, or you could dam age it. Screw, M 2 × 4mm Screws, M2.5x 6mm (2) Screws, heatsink (with springs) (4)[...]

2-24 Rem oval and Replacem ent HP Pavilion zt1100/xz100 Omnibook xt1000 Reassembly Notes • Make sure the fan wires are not pinned under t he fan, and is securely plugged into it s socket. • If present, m ake sure the wirel ess cables are not trapped under or behind t he fan, or beneath the cooling fins. • Insert the cool ing fins into the ope[...]

HP Pavilion zt1100/xz100 Omnibook xt1000 Removal and Replac em ent 2- 25 Remov ing the CPU Module (HP Authorized Service Prov iders Only ) Required Equipme nt • #0 P hillips screwdriver. • Small flat- blade screwdriver. Removal Procedure Caution Be caref ul not to touch the upper surf ace of the CPU m odule. Handle it only by its edges, or you [...]

2-26 Rem oval and Replacem ent HP Pavilion zt1100/xz100 Omnibook xt1000 Figure 2-19. Re moving the CPU Module Reassembly Notes • Carefully reinsert the m odule into it s socket. Make sure the m odule is fully seated, and t hat none of its pins are bent or ot herwise dam aged. • Carefully insert the ti p of the flat-bl ade screwdriver i n the CP[...]

HP Pavilion zt1100/xz100 Omnibook xt1000 Removal and Replac em ent 2- 27 Remov ing the Top Case (HP Authorized Service Prov iders Only ) Required Equipme nt • #0 P hillips screwdriver. Removal Procedure 1. Unplug the AC adapter, if present, and remove t he battery . 2. R emove these additional assemblies: • Plug-in m odule (page 2-5). • Hard [...]

2-28 Rem oval and Replacem ent HP Pavilion zt1100/xz100 Omnibook xt1000 Figure 2-20. Remov ing the T op Case Retain ing Screws 5. Disconnect the touch pad cable and the CD play er PCA cable from the m otherboard. 6. If present, remov e the wireless cables from their slot in the top case. 7. Remove the retai ning screws from the top case. 8. Remove [...]

HP Pavilion zt1100/xz100 Omnibook xt1000 Removal and Replac em ent 2- 29 Figure 2-21. Remov ing the T op Case Reassembly Notes • Make sure the touch pad cable and CD play er PCA cable are securely connected. • If present, reinsert the wireless cables into their slot in th e top case. • Make sure the tabs along the edges of the case snap shut [...]

2-30 Rem oval and Replacem ent HP Pavilion zt1100/xz100 Omnibook xt1000 Remov ing the Hinge Saddles (HP Authorized Service Prov iders Only ) Required Equipme nt • #0 P hillips screwdriver. Removal Procedure 1. Unplug the AC adapter, if present, and remove t he battery . 2. R emove these additional assemblies: • Key board cover (page 2- 9). • [...]

HP Pavilion zt1100/xz100 Omnibook xt1000 Removal and Replac em ent 2- 31 Figure 2-22. Re moving the Hinge Saddles Reassembly Notes • Make sure the posts on the underside of the hi nge saddles line up wit h the openings in the bott om case, and that the holes in t he front ends of the saddle fit ov er the alignm ent posts in t he bottom case. Scre[...]

2-32 Rem oval and Replacem ent HP Pavilion zt1100/xz100 Omnibook xt1000 Remov ing the Motherboard or Bottom Case (HP Authorized Service Prov iders Only ) Required Equipme nt • #0 P hillips screwdriver. When Inst alling a New Mot herboard Before replacing the m otherboard, you m ust (if possibl e) electronically store t he motherboard ’ s serial[...]

HP Pavilion zt1100/xz100 Omnibook xt1000 Removal and Replac em ent 2- 33 5. Lift the front edge of the motherboard sli ghtly , then carefully lift the mot herboard forward and out of the bottom case. Figure 2-23. Remov ing the M ot herboard Reassembly Procedure • When reinstalling the motherboard, see “ Reinstalling the Motherboard ” on page [...]

2-34 Rem oval and Replacem ent HP Pavilion zt1100/xz100 Omnibook xt1000 Reinstalling the Motherboard Reassembly Procedure 1. Insert the I/ O connectors through their openings in the bot tom case, then l ower the mot herboard into place. 2. Make sure the PC card eject butt on fits into it s slot in the bott om case. 3. Make sure the alignment post s[...]

HP Pavilion zt1100/xz100 Omnibook xt1000 Removal and Replac em ent 2- 35 Replacing the Bottom Case Installation Proce dure 1. Install a new Mi crosoft Product ID label. 2. Transfer the old serial number l abel and install a new overlay , or create a new serial number label using the steps on the foll owing page. 3. If y ou need to install or replac[...]

2-36 Rem oval and Replacem ent HP Pavilion zt1100/xz100 Omnibook xt1000 Installing a New Serial Number Label Download th e latest version of the serial number label template (Microsoft Word format) from the Partnership web site (see page vi) under Support /Service in Techni cal Support Inform ation, or from http://www.mcd.hp.com . Store it with oth[...]

HP Pavilion zt1100/xz100 Omnibook xt1000 Removal and Replac em ent 2- 37 Remov ing Notebook Components (HP Authorized Service Prov iders Only ) Required Equipme nt • #0 P hillips screwdriver. • Small flat- blade screwdriver. Removal Procedure 1. Unplug the AC adapter, if present, and remove t he battery . 2. R emove the assem blies and follow t[...]

2-38 Rem oval and Replacem ent HP Pavilion zt1100/xz100 Omnibook xt1000 Component Removal Procedure Additional Steps Doors, PCMCIA Plug-in module (page 2-5). Hard disk drive (page 2-6). Keyboard cover (page 2-9). Keyboard (page 2-11). SDRAM modules (page 2-13). Mini-PCI card (page 2-16). Display assembly (page 2-18). Fan and heatsink (page 2-22). C[...]

HP Pavilion zt1100/xz100 Omnibook xt1000 Removal and Replac em ent 2- 39 Component Removal Procedure Additional Steps PCA, volume control Keyboard cover (page 2-9). Keyboard (page 2-11). Display assembly (page 2-18). Top case (page 2-27). Hinge saddle, right (page 2-30). Carefully lift the PCA off of its connector and out of the notebook. Reassembl[...]

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HP Pavilion zt1100/xz100 Omnibook xt1000 Troubles hooting and Diagnostics 3-1 3 Troubleshooting and Diagnostics This chapter includes troubleshooting and diagnostic information for testing the functionality of the notebook, and for identify ing faul ty components: • Troubleshooting inform ation Checking for custom er abuse (page 3-3). Troubleshoo[...]

3-2 T roubleshooting and Diagnostic s HP Pavilion zt1100/xz 100 Om nibook x t1000 Troubleshooting The suggestions in this section can help isolate and repair the cause of a problem. To ensure quality repairs, follow t he basic troubleshooting st eps shown below. Check the customer ’ s descri ptio n of the proble m and any supportin g information.[...]

HP Pavilion zt1100/xz100 Omnibook xt1000 Troubles hooting and Diagnostics 3-3 Checking for Customer A buse Some unit s may appear to hav e been damaged by custom er abuse. Use these guidelines t o help determine if this is the case: • If the shi pping box is seriously dam aged, custom er abuse cannot be declared. • If the dam age could have a c[...]

3-4 T roubleshooting and Diagnostic s HP Pavilion zt1100/xz 100 Om nibook x t1000 Troubleshooti ng the Pr oblem Record pertinent inform ation about t he notebook: • Model and serial num ber. • Operating syst em and v ersion. • Software version (hi dden file c:v ersion.inf). • BIOS versi on. • Accessories and peripherals used. Analyze the[...]

HP Pavilion zt1100/xz100 Omnibook xt1000 Troubles hooting and Diagnostics 3-5 Suggestions for Tr oubl eshooting Table 3-1. Scope of Diagnostic Tools Function e-Diagtools Power-on self-test Sy card PCCtest 450 BIOS Bootup Tests Configures Processor Tests Tests Memory Tests Te sts Fan Tests Batteries Tests (CMO S battery only) <F6> at boot to c[...]

3-6 T roubleshooting and Diagnostic s HP Pavilion zt1100/xz 100 Om nibook x t1000 Sy mptom Call Center: Suggestions Repair Center: Likely Causes Repair Center: Comments Does not boot on AC or battery. Check pow er source. Press reset sw itch to reset notebook, then press power button to turn notebook on. Unplug AC adapter, remove battery and any PC[...]

HP Pavilion zt1100/xz100 Omnibook xt1000 Troubles hooting and Diagnostics 3-7 Sy mptom Call Center: Suggestions Repair Center: Likely Causes Repair Center: Comments Battery does not charge. M ake sure AC adapter is connected properly and battery installed properly. Check battery contacts. If available, try another battery and AC adapter. Mov e note[...]

3-8 T roubleshooting and Diagnostic s HP Pavilion zt1100/xz 100 Om nibook x t1000 Sy mptom Call Center: Suggestions Repair Center: Likely Causes Repair Center: Comments Battery indicator is inaccurate. Time Remaining is an estimate based on how much power the notebook is using at that moment. It therefore depends on the current task, and assumes po[...]

HP Pavilion zt1100/xz100 Omnibook xt1000 Troubles hooting and Diagnostics 3-9 Sy mptom Call Center: Suggestions Repair Center: Likely Causes Repair Center: Comments Display Dark display, no light. Make sure notebook is turned on and warmed up. Check power supply . Adjust display brightness. Press Fn+F5 several times. Make sure SD RAM modules are in[...]

3-10 T roubleshooting and Diagnostic s HP Pavilion zt1100/xz 100 Om nibook x t1000 Sy mptom Call Center: Suggestions Repair Center: Likely Causes Repair Center: Comments If you cannot change the display resolution or color depth while play ing a DVD or a video file in AVI or MPEG format Set display resolution and color depth before starting DVD or [...]

HP Pavilion zt1100/xz100 Omnibook xt1000 Troubles hooting and Diagnostics 3-11 Sy mptom Call Center: Suggestions Repair Center: Likely Causes Repair Center: Comments Files are corrupted. Run virus scan program. Check disk using Tools tab in disk ’ s Properties sheet. Back up files if possible, then use Recove ry CDs to reformat hard disk and rein[...]

3-12 T roubleshooting and Diagnostic s HP Pavilion zt1100/xz 100 Om nibook x t1000 Sy mptom Call Center: Suggestions Repair Center: Likely Causes Repair Center: Comments “ System Error: Unable to read drive ” message. Make sure disk is clean, undamaged, and inserted correctly. Clean w ith soft cloth or replace as needed. W ait 5 to 10 seconds a[...]

HP Pavilion zt1100/xz100 Omnibook xt1000 Troubles hooting and Diagnostics 3-13 Sy mptom Call Center: Suggestions Repair Center: Likely Causes Repair Center: Comments Touch pad General problems. Restart notebook. Press and hold power button four seconds to reset notebook. Avoid touching touch pad while booting or resuming. Check settings in Control [...]

3-14 T roubleshooting and Diagnostic s HP Pavilion zt1100/xz 100 Om nibook x t1000 Sy mptom Call Center: Suggestions Repair Center: Likely Causes Repair Center: Comments Parallel/USB General problems. Check connections. Restart notebook. Check port settings in Device Manager. Check settings in Control Panel. Use troubleshooters in W indows Help. Fo[...]

HP Pavilion zt1100/xz100 Omnibook xt1000 Troubles hooting and Diagnostics 3-15 Sy mptom Call Center: Suggestions Repair Center: Likely Causes Repair Center: Comments Modem w ill not connect at any speed. Make sure notebook ’ s modem is properly connected to wall telephone jack. Check cables. Verify settings in Control Panel. Make sure parity , sp[...]

3-16 T roubleshooting and Diagnostic s HP Pavilion zt1100/xz 100 Om nibook x t1000 Sy mptom Call Center: Suggestions Repair Center: Likely Causes Repair Center: Comments Modem isn ’ t detected. Check modem setup in Control Panel. Check COM port. Open Device M anager. If modem is disabled, enable it. If conflict exists, try disabling another devic[...]

HP Pavilion zt1100/xz100 Omnibook xt1000 Troubles hooting and Diagnostics 3-17 Sy mptom Call Center: Suggestions Repair Center: Likely Causes Repair Center: Comments LAN/Network General problems. Check cables and connections. Try connecting notebook to another network station (if applicable). Try connecting cable to another computer or network stat[...]

3-18 T roubleshooting and Diagnostic s HP Pavilion zt1100/xz 100 Om nibook x t1000 Sy mptom Call Center: Suggestions Repair Center: Likely Causes Repair Center: Comments Infrared General problems. Make sure correct driv ers are installed. In Device M anager, double-click Infrared devices, then double-click IrDA Fast Infrared Port. On Advanced tab, [...]

HP Pavilion zt1100/xz100 Omnibook xt1000 Troubles hooting and Diagnostics 3-19 Sy mptom Call Center: Suggestions Repair Center: Likely Causes Repair Center: Comments PC card Miscellaneous problems. Remove and reinsert PC card. Restart notebook. Try card in other slot or in another computer. Check for conflicts or refresh device list in Dev ice Mana[...]

3-20 T roubleshooting and Diagnostic s HP Pavilion zt1100/xz 100 Om nibook x t1000 Sy mptom Call Center: Suggestions Repair Center: Likely Causes Repair Center: Comments Performance Notebook still on but stops responding. Press Ctrl+Alt+Del and end any application not responding. Press and hold the power button four seconds to turn off and reset no[...]

HP Pavilion zt1100/xz100 Omnibook xt1000 Troubles hooting and Diagnostics 3-21 Sy mptom Call Center: Suggestions Repair Center: Likely Causes Repair Center: Comments Notebook gets abnormally hot. Alw ays set notebook on a flat surface, so air can flow freely around and underneath. Make sure air v ents are clear. Check fan and heatsink installation.[...]

3-22 T roubleshooting and Diagnostic s HP Pavilion zt1100/xz 100 Om nibook x t1000 Diagnostic Tools This section describes t he following diagnost ic tools y ou can use for troubleshooti ng and repairing the notebook: • e-Diagtools di agnostic program (bel ow). • Power-on self- test (page 3-25). • Sycard PCCtest 450 PC Card (page 3-26). • B[...]

HP Pavilion zt1100/xz100 Omnibook xt1000 Troubles hooting and Diagnostics 3-23 Running e-Diagtools 1. Restart the notebook. 2. When the HP logo appears, press F 10 to start the di agnostic test. 3. When the menu appears, press Enter to run e- DiagTools. 4. The first time y ou run the program , y ou are prompt ed to select the language for t he prog[...]

3-24 T roubleshooting and Diagnostic s HP Pavilion zt1100/xz 100 Om nibook x t1000 Note that the parallel port test is m ore thorough if y ou connect a l oop-back connector t o the port before running the test. See the w iring diagram s below. 14 1 25 13 Figure 3-3. Parallel Loopback Connector Interpretin g the Results The e-Diagtools di agnostic p[...]

HP Pavilion zt1100/xz100 Omnibook xt1000 Troubles hooting and Diagnostics 3-25 Pow er-On Self-Test The PO ST (Power-On Self-Test) is a series of initialization routines and diagnostic tests that the system BIOS runs when the notebook boots. The system BIOS will not boot the operating sy stem if syst em m emory , the CPU, DMA, or interrupt controlle[...]

3-26 T roubleshooting and Diagnostic s HP Pavilion zt1100/xz 100 Om nibook x t1000 Beep Code Message Description (None) RAM ER ROR AT LO CATION xxxxxx : WR O T E : xxxx READ : xxxx RAM failed during memory test at the indicated location. (None) PARITY ERROR AT UN KNOW N LOCAT ION Parity error during memory test at unknow n location. (None) PARITY E[...]

HP Pavilion zt1100/xz100 Omnibook xt1000 Troubles hooting and Diagnostics 3-27 BIOS Con figu ration Utility The BIOS configuration utility provides access to basic sy stem settings. It is independent of the operating sy stem. Running the BIOS configuration utility 1. Restart the notebook. 2. When the HP logo appears, press F2 to enter the BI OS con[...]

3-28 T roubleshooting and Diagnostic s HP Pavilion zt1100/xz 100 Om nibook x t1000 Security Menu Description Default Set Admin Password Press Enter to set, change, or clear the administrator password, w hich protects BIOS settings. T he password can have no more than 8 characters (0-9, A-Z), and cannot include special or accented characters. Also s[...]

HP Pavilion zt1100/xz100 Omnibook xt1000 Replaceable Parts 4-1 4 Replaceable Parts This chapter contains an exploded view of the notebook, and lists of replaceable parts:[...]

4-2 Replaceable Par ts HP Pavilion zt1100/xz 100 Om nibook x t1000 Figure 4-1. E xploded View[...]

HP Pavilion zt1100/xz100 Omnibook xt1000 Replaceable Parts 4-3 Table 4-1. Replaceable Part s for the Pav ilion zt1100/xz100 Series Description Part Number Exchange User- Part Number Repl. 1 Display, 14-in X GA F3377-60971 F3377-69071 No 1 Display, 14-in X GA (w ith Bluetooth) F3377-60974 F3377-69074 No 1 Display, 14-in X GA (w ith w ireless) F3377-[...]

4-4 Replaceable Par ts HP Pavilion zt1100/xz 100 Om nibook x t1000 Description Part Number Exchange User- Part Number Repl. 12 Socket, PCM CIA F3377-60947 No 13 Heatsink, CPU (w ithout fan) F3377-60944 No 14 Fan, heatsink F3377-60946 Yes 16 Set, hinge saddle, 15-in F3379-60928 No 16 Set, hinge saddle (L/R) F3377-60949 No 17 Kit, doors F3377-60933 Y[...]

HP Pavilion zt1100/xz100 Omnibook xt1000 Replaceable Parts 4-5 Description Part Number Exchange User- Part Number Repl. PCA, inverter, 15-in F3379-60925 No Port replicator assembly F3494-60901 Yes Kit, screws (includes all screw s needed to replace all notebook FRUs) F3377-60968 No Module, SD RAM, 128 MB, PC133 SO DIM M (X16) 1818-8504 Yes Module, [...]

4-6 Replaceable Par ts HP Pavilion zt1100/xz 100 Om nibook x t1000 Description Part Number Exchange User- Part Number Repl. 10 PCA, motherboard, Celeron F3377-60903 F3377-69003 No 10 PCA, motherboard, Celeron (defeatured) F3377-60904 F3377-69004 No 10 PCA, motherboard, Pentium F3377-60902 F3377-69002 No 10 PCA, motherboard, Pentium (with Bluetooth)[...]

HP Pavilion zt1100/xz100 Omnibook xt1000 Replaceable Parts 4-7 Description Part Number Exchange User- Part Number Repl. Overlay , serial label 7121-7525 No PCA, inverter F3377-60921 No PCA, inverter, 15-in F3379-60925 No Port replicator assembly F3494-60901 Yes Kit, screws (includes all screw s needed to replace all notebook FRUs) F3377-60968 No Mo[...]

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HP Pavilion zt1100/xz100 Omnibook xt1000 Referenc e Inform ation 5-1 5 Reference Information This chapter includ es the following reference information: • Password removal poli cy. • Display quality statem ent. Passw ord Removal Policy If the user forgets t he syst em password, the user cal ls HP Customer Care to determ ine the proper password [...]

5-2 Refer ence Infor mation HP Pavilion zt1100/xz100 Omnibook xt1000 Hew l ett-Packard Display Quality Statement TFT di splay manufacturi ng is a highly precise but i mperfect t echnology , and manufacturers cannot produce large display s that are cosm etical ly perfect. Most, if not al l, TF T display s exhibit som e lev el of cosmeti c imperfecti[...]

HP Pavilion zt1100/xz100 Omnibook xt1000 Referenc e Inform ation 5-3 Table 5- 1. TFT LCD Guidelin es (14.1/15.0-in XGA) Ty pe of Imperfection Imperfections Not Allowed Electrical Imperfections: Bright dots (a) Dark dots (a) • 7 or more single bright dots. • 7 or more single dark dots. • 9 or more total (bright and dark combined) defective dot[...]

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1. Product Information 2. Rem oval and Replacem ent 3. Troubleshooting and Diagnostics 4. Replaceable Parts 5. Reference Information[...]