HP 255 G3 manual

HP 15 Notebook PC Compaq 15 Notebook PC HP 250 G3 Notebook PC HP 255 G3 Notebook PC HP 256 G3 Notebook PC Maintenance and Service Guide[...]

© Copyright 2013, 2014 Hewlett-Pack ard Development Company, L.P. AMD and Radeon are trademarks of Advanced Micro Devices, Inc. Blueto oth is a trademark owned by its proprietor and used by Hewlett- Packard Company under license. Intel, Celeron, Core, and Pentium are trademarks of Intel Corporation in the U.S. and other countries. Microsoft and Wi[...]

Safety warning notice WARNING! To reduce the possibility of hea t-related injuries or of overheating the device, do not place the device directly on your lap or obstruct the device air vents. Use the device only on a hard, flat surface. Do not allow another hard surface, such as an adjoining optional printer, or a soft surface, such as pillows or r[...]

iv Safety warning notice[...]

Table of contents 1 Product descript ion ....... ............ ........... ............ ........... .......... ............. .......... ........... ....... ... .............. .......... .... 1 2 External compon ent identification ... .................. ................ .................... ................... .............. .. ............... ......[...]

Display subcomponents (bezel, webcam, panel) ............ ............................................ ..................... 50 Optical drive ....................................................... .......................................................... ..................... 53 Keyboard ..................... .....................................[...]

Determining the BIOS version .......... ........................................................................................ ....... 102 Downloading a BIOS update .............................................. ............................................. .......... ...... 103 Using HP PC Hardw are Diagnostics (UEFI) ...........................[...]

Recovering using HP Recovery partition (select models only) .................................... 117 Recovering using the recovery media ...... ............................................ ........................ 117 Changing the computer boot order ................ ............ ............ ............ ....... 117 11 Backu p and Recovery in SUSE[...]

1 Product description Category Description HP/CPQ 15 (AMD) HP/CPQ 15 (Intel) HP 255 (AMD) HP 250 (Intel) Product name HP 15 Notebook PC √√ Compaq 15 Notebook PC √√ HP 250 G3 Notebook PC √ HP 255 G3 Notebook PC √ HP 256 G3 Notebook PC √ Processors AMD A8-6410 proc essor (2.0-GHz, 2-MB L2 cache, 1600-MH z DDR3L AMD A6-6310 proc essor (1[...]

Category Description HP/CPQ 15 (AMD) HP/CPQ 15 (Intel) HP 255 (AMD) HP 250 (Intel) Intel Celeron N2830 processor ( 2.42-GHz, 1-MB L2 c ache, 1333- MHz DDR3L) Intel Celeron N2815 processor ( 1.86-GHz, 1-MB L2 c ache, 1333- MHz DDR3L) Chipset Integrated SOC FCH √√ √ √ Intel HM76 Express Chipset √√ √ Graphics Internal graphics: AMD Radeo[...]

Category Description HP/CPQ 15 (AMD) HP/CPQ 15 (Intel) HP 255 (AMD) HP 250 (Intel) DDR3L-1600-MHz Single Channel Support DDR3L-1333-MHz Single Channe l Support (DDR3-1600 downgrade to DDR3-1333) Supports up to 16 GB of system RAM in the following configurations: ● 16384-MB tota l system memory (8192×2 ) ● 12288-MB tota l system memory (819 2×[...]

Category Description HP/CPQ 15 (AMD) HP/CPQ 15 (Intel) HP 255 (AMD) HP 250 (Intel) Ethernet Integrated 10/100 network interfa ce card (NIC) Integrated 10/100/ 1000 network interf ace card (NIC) (UMA , non- touch models only) √√ √ √ Wirel ess Integra ted wireless local area network (WLAN) options by way of wireless module One or two WLAN ant[...]

Category Description HP/CPQ 15 (AMD) HP/CPQ 15 (Intel) HP 255 (AMD) HP 250 (Intel) 4-cell, 41-Whr Li-i on battery 3-cell, 31-Whr Li-i on battery √√ √ √ Security Kensington Se curity Lock Support Intel Anti-Theft Support Intel IPT OTP support √√ √ √ Operating system Preinstalled: ● Windows 8.1 ● Ubuntu ● FreeDOS 2.0 √√ √ [...]

6 Chapter 1 Product descri ption[...]

2 External component identification Display Component Description (1) WLAN antennas (1 or 2)* (s elect models only) Send and receive wireless signals to communicate with wireless local area networks (WLANs). (2) WWAN antennas (1 or 2)* (s elect models only) Send and receive wireless signals to communicate with wireless wide area networks (WWAN). (3[...]

Front Component Description Memory card reader Reads optional memory cards that store, manage, share, or access information. To insert a card: Hold the card label-side up, with connectors facing t he slot, insert the card into the slot, and then push in on the card until it is firmly seated. To remove a card: Pull the card out of the slot. Right si[...]

Left side Component Description (1) Security cable slot Attaches an optional security cable to the computer. NOTE: The security cable is d esigned to act as a deter rent, but it may not prevent the computer from being mishandled or stolen. (2) Power connector Connects an AC adapter. (3) AC adapter light ● On: The AC adapter is connected and the b[...]

Component Description NOTE: Be sure that the devi ce cable has a 4-conductor connector that supports both audio-out (headphone) and audio- in (microphone). (10) Hard drive light Blinking white: The hard drive is being accessed. (11) Power light ● On: The computer is on. ● Blinking: The computer is in the Sleep state, a power- saving state. The [...]

Lights Component Description (1) Power light ● On: The computer is on. ● Blinking: The computer is in the Sleep state, a power- saving state. The computer shuts off power to t he display and other unneeded components. ● Off: The computer is off or in Hibernation. Hibernation is a power-saving state that uses the least amount of power. (2) Cap[...]

Button Component Description Power button ● When the computer is off, press the button to turn on the computer. ● When the computer is on, press the button briefly to initiate Sleep. ● When the computer is in the Sleep state, press the button briefly to exit Sleep. ● When the computer is in Hibernation, press the button briefly to exit Hibe[...]

Keys Component Description (1) esc key Displays system information when pressed i n combination with the fn key. (2) fn key Executes frequently used system fun ctions when pressed in combination with th e spacebar or the esc key. (3) Windows key (Windows 8) Returns you to the Start screen from an open app or the Windows desktop. NOTE: Pressing the [...]

Bottom Component Description (1) Battery lock and unlock lat ch Locks and unlocks the battery in the battery bay. (2) Battery bay Holds the battery. (3) Vent Enable airflo w to cool in ternal components . NOTE: The computer fan starts up automatically to cool internal components and prevent overheating. It is normal for the internal fan to cycle on[...]

Labels The labels affixed to the computer provide information you may need when you troubleshoot system problems or travel intern ationally with the computer. IMPORTANT: All labels described in this section will be located in one of 2 places depending on your computer model: Affixe d to the bottom of the computer, or located in the battery bay. ●[...]

Component (4) Model number (select models only) (5) Revision number ● Regulatory label(s)—Prov ide(s) regulatory inform ation about the computer. ● Wireless certificati on label(s)—Provide(s) informatio n about optional wi reless devices and the approval markings for the countries or regions in wh ich the devices have been approved for use.[...]

3 Illustrated parts catalog Computer major components NOTE: HP continually improves and changes product parts. For complete and current information on supported parts for y our computer, go to http://partsurfer.hp.com , select your country or region, and then follow the on-scr een instructions. Computer major components 17[...]

Item Component Spare part number (1) Display assembly (39.6-cm [15.6-in] HD, anti-glare, touchscreen) NOTE: For display assembly spare part informat ion, see Display assembly subcomponents on page 28 . (2) Keyboard 18 Chapter 3 Illustrated parts catalog[...]

Item Component Spare part number For use in the United States 749658-001 For use in the United Kingdom 749658-031 For use in Germany 749658-041 For use in France 749658-051 For use in Italy 749658-061 For use in Spain 749658-071 For use in Portugal 749658-131 For use in Turkey 749658-141 For use in Greece 749658-151 For use in Latin America 749658-[...]

Item Component Spare part number Silver HP 15 models 760961-001 Gray Compaq 15 models 749640-001 HP 250/255 G3 models 754214-001 (4) Power button board (includes cable) 749650-001 (5) Touchpad button board (includes bracket) 749 651-001 (6) WLAN module: Atheros AR9485 802.11b /g/n 1x1 WiFi Adapter 675794-001 Ralink RT3290LE 80 2.11bgn 1x1 Wi-Fi an [...]

Item Component Spare part number ● AMD A6-5200 processor and UMA graphics in touch screen models with Windows 8 Professional 762735-601 ● AMD A4-5000 processor i n models with 2 GB of discrete gra phics, without Window s 8 76015 5-001 ● AMD A4-5000 processor in models w ith 2 GB of discrete graphics and with Wind ows 8 Standard 760155-501 ●[...]

Item Component Spare part number ● AMD A4-6210 processor and 1 GB of discrete graphics memory in m odels with Windows 8 Professional 764004-601 ● AMD E2-6110 processor and UM A graphics in models without Wind ows 8 764002-001 ● AMD E2-6110 processor and UM A graphics in models with Windows 8 Sta ndard 764002-501 ● AMD E2-6110 processor and [...]

Item Component Spare part number ● Intel Celeron N2830 processor and UMA graphics memory in models without Windows 8 764104-001 ● Intel Celeron N2830 processor and UMA grap hics memory in models with Windo ws 8 Standard 764104-501 ● Intel Celeron N2830 processor and UMA grap hics memory in models with Windo ws 8 Professional 764104-601 ● In[...]

Item Component Spare part number ● Intel Core i3-4005U processor a nd 1 GB of discrete gra phics in models with Windows 8 Professional 775393-601 ● Intel Core i3-4005U processor and 2 GB of discrete g raphics in models without Windows 8 775394-001 ● Intel Core i3-4005U processor a nd 2 GB of discrete gra phics in models with Windows 8 Standar[...]

Item Component Spare part number ● Intel Celeron N2830 processor and UMA grap hics memory in models with Windo ws 8 Standard 774711-501 ● Intel Celeron N2830 processor and UMA grap hics memory in models with Windo ws 8 Professional 774711-601 ● Intel Pentium N3520 processor a nd UMA gra phic s memory in models without Windows 8 761541-001 ●[...]

Item Component Spare part number ● Intel Core i3-4005U processor and 1 GB of discrete graphic s memory in models without Windows 8 774714-001 ● Intel Core i3-4005U processor and 1 GB of discrete graphics memory in models with Windows 8 Standard 774714-501 ● Intel Core i3-4005U processor and 1 GB of discrete graphics memory in models with Wind[...]

Item Component Spare part number NOTE: The hard drive brac ket is available u sing spare part numb er 749648-001 . 1-GB, 5400-rpm, 2.5-in 676521-001 750 GB, 5400 rpm hard drive, 2.5 in (for use in HP 2 50/255 G3 models) 634250-001 500-GB, 5400-rpm 669299-001 320-GB, 5400-rpm, 2.5 -in (for use only in HP 250 models) 622643-001 (13) Fan 753894-001 (1[...]

Display assembly subcomponents Item Component Spare part number (1) Display bezel (includes Mylar screw covers): For use with HP models 749644-001 For use with Compaq models 749645-001 (2) Display cable (includes display panel cable and webcam/microphone cable) Non-touch screen 749646-001 Touch screen 764888-001 (3) Webcam/microphone module 749654-[...]

Item Component Spare part number For use in HP 15 and Compaq 15 models, non-touch screen 750635-001 For use in HP 15 models, touch screen 764877-001 For use in Compaq 15 models, touc h screen 764876-001 For use in HP 255 G3 models, t ouch screen 774167-001 For use in HP 250 G3 models, t ouch screen 774165-001 (7) Display enclosure : For use in blac[...]

Mass storage devices Item Component Spare part number (1) Optical drive (DVD+/- RW Double-Layer SuperMulti) 750636-001 (2) Hard drive , SATA; does not include bracket): 1-GB, 5400-rpm, 2.5 -in 67652 1-001 750 GB, 5400 rpm hard dri ve, 2.5 in (for use in HP 250/255 G3 m odels) 634250-001 500-GB, 5400-rpm 669299-001 320-GB, 5400-rpm , 2.5-in (for us [...]

Plastics Kit Item Component Spare part number Plastics Kit , includes: 749656-001 (1) Left cover (2) Right cover Rubber Kit Component Spare part number Rubber Kit , includes: 749652-001 Front feet Rear feet Plastics Kit 31[...]

Miscellaneous parts Component Spare part number HP Smart AC adapter: 65-W non-PFC EM HP Smar t AC adapter (fo r use in th e People’s Republic of China and India only) 714657-001 AC adapter, 65-W, non-PFC, 4.5 mm 710412-001 45-W non-PFC, non-slim HP Smart AC adapter (for use in all countries and regions except for the People’s Republic of China [...]

Component Spare part number ● For use in Thailand 755530-201 ● For use in the United Kingdom and Singapore 755530-031 Rubber Kit (includes front and rear feet) 749652-001 Screw Kit 749657-001 Case, top load 679921-001 Sequential part number listing CSR flag designations: ● A = Mandatory ● B = Optional ● C = Service technician recommended [...]

Spare part number CSR flag Description 691739-001 N 2-GB memory module (PC3L, 12800, 1600-MHz) 691740-001 N 4-GB memory module (PC3L, 12800, 1600-MHz) 693374-001 N 8-GB memory module (PC3L, 12800, 1600-MHz) 709848-001 N Realtek RTL8188EE 802. 11bgn Wi-Fi Ad apter 710412-001 A AC adapter, 65-W , non-PFC, 4.5 mm 714657-001 A 65-W non-PFC EM HP Smart [...]

Spare part number CSR flag Description 749658-041 B Keyboard for use in Germany 749658-051 B Keyboard for use in France 749658-061 B Keyboard for use in Italy 749658-071 B Keyboard for use in Spain 749658-131 B Keyboard for use in Portugal 749658-141 B Keyboard for use in Turkey 749658-151 B Keyboard for use in Greece 749658-161 B Keyboard for use [...]

Spare part number CSR flag Description 750633-601 N System board for use only with computer models with Windows 8 Professional and equipped with an AMD E1-2100 pro cessor and UMA graphic s (includes replacemen t thermal m aterials) 750634-001 N System board for use only with computer mode ls without Win dows 8 and equi pped with an AMD A4-5000 proc[...]

Spare part number CSR flag Description 759874-501 N System board for use in HP 15 and Compaq 15 models with Wind ows 8 Standard with an Int el Core i3-3217U processor and 1 GB of discrete graphics 759874-601 N System board for use in HP 15 and Compaq 15 model s with Windows 8 P rofessional wi th an Intel Core i3-3217U processor and 1 GB of discrete[...]

Spare part number CSR flag Description 760149-601 N System board with AMD A6-52 00 processor an d UMA graphics for use in models with Windows 8 Professional 760155-001 N System board with AMD A4-50 00 processor and 2 GB of discrete graphics f or use in models without Windows 8 760155-501 N System board with AMD A4-50 00 processor and 2 GB of discre[...]

Spare part number CSR flag Description 761530-601 N System board for use in HP 255 G3 models with an AMD E2-3800 processor, UMA graphics, and Windows 8 Professional 761531-001 N System board for use in HP 255 G3 models with an AMD E1-2100 processor, UMA graphics, without Windows 8 761531-501 N System board for use in HP 255 G3 models with an AMD E1[...]

Spare part number CSR flag Description 761538-001 N System board with Intel Core i3-3217U processo r and UMA graphics memory for use in HP 250 G3 models without Windows 8 a nd with WWA N 761538-501 N System board with Intel Core i3-3217U processo r and UMA graphics memory for use in HP 250 G3 models with Windows 8 Standard a nd with WWAN 761538-601[...]

Spare part number CSR flag Description 762735-601 N System board with AMD A6-52 00 processor an d UMA graphics for use in touch screen models with Windows 8 Professional 763021-001 N AMD A6-5200 processor wit h UMA graphics in HP 255 G3 models without Windows 8 (touch screen) 763021-501 N AMD A6-5200 processor with UMA graphics in HP 255 G3 models [...]

Spare part number CSR flag Description 764004-001 N System board with AMD A4-6210 processor wit h 1 GB of discrete graphics mem ory for use in HP 255 G3 models without Window s 8 764004-501 N System board with AMD A4-6210 processor wit h 1 GB of discrete graphics mem ory for use in HP 255 G3 models with Windows 8 S tandard 764004-601 N System board[...]

Spare part number CSR flag Description 764268-501 N System board with AMD A4-62 10 processor and 1 GB of discrete graphics for us e in models with Windows 8 Standard 764268-601 N System board with AMD A4-62 10 processor and 1 GB of discrete graphics for us e in models with Windows 8 Professional 764876-001 N Raw display panel for use in Compaq 15 t[...]

Spare part number CSR flag Description 774714-601 N System board with Intel Core i3-4005U processo r and 1 GB of discrete graphics memory for use in HP 250 G3 models with Windows 8 Professional 774715-001 N System board with Intel Core i3-4005U processo r and UMA graphics memory for use in HP 250 G3 touch screen models without Windows 8 774715-501 [...]

4 Removal and replacement procedures Preliminary replacement requirements Tools required You will need the following tools to compl ete the removal and replacement pro cedures: ● Flat-bladed screwdriver ● Magnetic screwdri ver ● Phillips P0 and P1 screwdrivers Service considerations The following sections include some of the considerations th[...]

Drive handling CAUTION: Drives are fragile components that must be ha ndled with care. To prevent damage to the computer, damage to a drive, or loss of information, observe thes e precautions: Before removing or inserting a har d drive, shut do wn the computer. If you ar e unsure whether the computer is off or in Hibernation, turn the computer on, [...]

Typical electrostatic voltage levels Relative humidity Event 10% 40% 55% Walking across carpet 35,000 V 15,000 V 7,500 V Walking across vinyl floor 12,000 V 5,000 V 3,000 V Motions of bench worker 6,000 V 800 V 400 V Removing DIPS from plas tic tube 2,000 V 700 V 400 V Removing DIPS from vinyl tray 11,5 00 V 4,000 V 2,000 V Removing DIPS from S tyr[...]

● Avoid contact with pins, leads, o r circuitry. ● Turn off power and input signal s before inserting or removing connectors or test equipment. Equipment guidelines Grounding equipment mu st include either a wrist strap or a foot strap at a grounded workstation. ● When seated, wear a wris t strap connected to a ground e d system. Wrist straps[...]

Component replacement procedures This chapter provides removal and replacement procedures. Make special note of each screw's size an d location during removal and replacement. NOTE: HP continually improves and changes product parts. For complete and current information on supported parts for y our computer, go to http://partsurfer.hp.com , sel[...]

Display subcomponents (bezel, webcam, panel) This section describes removing dis play subcomponent s that do not require th at you remove the entire display assembly from the computer. You can remove the display bezel, webcam/microphone module, and display panel while the display assembl y is still attached to the computer. To remove the remaining [...]

3. Remove the display beze l (4) . 4. To remove the webcam/microphone module: a. Position the display assembly with the top e dge toward you. b. Lift to disengage the adhesive that secures th e webcam/microphone module to the display, and then remove the module enough to a cces s the cable connection on the module (1) . c. Disconnect the cable (2 )[...]

b. Rotate the display panel onto the keyboard to ga in access to the display cable connection on the back of the panel (1) . c. On the back of the display panel, release the adhe sive strip (2 ) that secures the di splay panel cable to the display panel, and then disconnect the cable (3) . Reverse this procedure to reassemble and install the displa[...]

Optical drive Description Spare part number DVD+/-RW Double-La yer SuperMulti Drive 750636-001 Before removing the optical drive, follow these steps: 1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then sh ut it down through the operating system. 2. Disconnect all external device[...]

5. Remove the optical drive bracket (2) . Reverse this procedure to reassem ble and install th e optical drive. 54 Chapter 4 Removal and r eplacement procedures[...]

Keyboard Description Spare part number Keyboard for use in the United States 749658-001 Keyboard for use in the United Kingdom 749658-031 Keyboard for use in Germany 749658-041 Keyboard for use in France 749 658-051 Keyboard for use in Italy 749658-061 Keyboard for use in Spain 749658-071 Keyboard for use in Portugal 749658-131 Keyboard for use in [...]

3. Disconnect the power fro m the computer by fi rst un plugging the power cord fr om the AC outlet and then unplugging the AC adapter from the computer. 4. Remove the battery (see Battery on page 49 ). To remove the keyboard: 1. Position the compute r upside down with the front to ward you. 2. Remove the two Phillips PM2.5×5.0 screws th at secure[...]

5. Rotate the keyboard over onto the palm rest (1) , and the lift the ZIF connector (2) and disconnect the keyboard cable from the system board (3) . Reverse this procedure to install the keyboard. Component replacement procedures 57[...]

Top cover NOTE: The top cover sp are part kit inc ludes the TouchPad. Description Spare part number Top cover for use in black HP 15 models (includ es touchpad) 749639-001 Top cover for use in purple HP 15 models (includes touchpad) 775088-001 Top cover for use in sparkling black HP 15 mode ls (includes touchpad) 768276-001 Top cover for use in red[...]

3. Remove the two Phillips broadhead PM2.5×2.0 screws from the optical drive bay (4) . 4. Remove the seven Phillips PM2.5×5.0 screws that secure the top cover to the computer. 5. Position the compute r upright with the front toward you. 6. Disconnect the power button board cable (1) and the touchpad button board cable (2) . Component replacement [...]

7. Remove the four Phil l ips PM2.5×5.0 screws (3) that secure the top cover to the computer. 8. Lift the rear edge of the top cover (1) until it disengage from the base enclosure. 9. Remove the top cover (2) . Reverse this procedure to install the top cover. 60 Chapter 4 Removal and r eplacement procedures[...]

Power button board Description Spare part number Power button boa rd (includes cable) 749650-001 Before removing the power button board, follow these steps: 1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then sh ut it down through the operating system. 2. Disconnect all external[...]

TouchPad button board Description Spare part number TouchPad button board (includes bra cket) 749651-001 Before removing the TouchPad button board, follow these steps: 1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then sh ut it down through the operating system. 2. Disconnect a[...]

4. Remove the TouchPad button board and cable. Reverse this procedure to instal l the power button board and cable. Component replacement procedures 63[...]

Hard drive NOTE: The hard drive spare part kit does not include the hard drive bracket. Description Spare part number 1-GB, 5400-rpm , 2.5-in 676521-001 750 GB, 5400 rpm, 2. 5 in (for use in HP 250/255 G3 m odels) 634250-001 500-GB, 5400-rpm, 2.5-in 669299-001 320-GB, 5400-rpm, 2.5-in (for use in HP 250 G3 models) 622643-001 Hard drive bracket 7496[...]

3. Lift the hard drive from the computer (3) . 4. To remove the hard dr ive bracket, remove the two Ph illips PM3.0×4.0 scr ews (1) that secure the bracket to the hard drive. 5. Remove the hard drive brac ket from the hard drive (2) . Reverse this procedure to reassem ble and install the hard dri ve. Component replacement procedures 65[...]

WLAN module Description Spare part number Atheros AR9485 802.1 1b/g/n 1x1 WiF i Adapter 675794-001 Ralink RT3290LE 8 02.11bgn 1x1 Wi-F i and Bluetooth 4.0 Combo Adapter 690020-001 Atheros AR9565 802.11bgn 1x1 WiFi + BT4.0 combo Adapter 73347 6-001 Realtek RTL81 88EE 802.11bgn W i-Fi Ada pter 709848-001 CAUTION: To prevent an unresponsive system, re[...]

NOTE: If the WLAN antennas are not connected to the terminals on the WLAN module , the protective sleeves must be installe d on th e antenna connectors, as shown in the following illustration. Reverse this procedure to install the WLAN module. Component replacement procedures 67[...]

Fan NOTE: The fan spare part kit includes replace ment thermal materials. Description Spare part number Fan 753894-001 NOTE: To properly vent ilate the computer, allow a t least 7.6 cm (3.0 in) of clearance on the left side of the computer. The compu ter uses an electric fan for ventil ation. The fan is controlled by a temperature sensor and is des[...]

4. Remove the fan from the computer (3) . Reverse this procedure to install the fan. Component replacement procedures 69[...]

Power connector cable Description Spare part number Power connector cable 749647-001 Before removing the power connector cable, follow these steps: 1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then sh ut it down through the operating system. 2. Disconnect all external device s[...]

System board NOTE: The system board spare part kit i n cludes replacement thermal materials. Description Spare part number For use in HP 15 and Compaq 15 models: ● AMD A8-6410 processor and UMA graphics in to uch screen models without Windows 8 764261-001 ● AMD A8-6410 processor and UMA graphics in touch screen models with W indows 8 Standard 7[...]

Description Spare part number ● AMD E1-2100 processor and U MA graphics in models without Window s 8 750633-001 ● AMD E1-2100 processor and U MA graphics in models with Window s 8 Standard 750633-501 ● AMD E1-2100 processor and U MA graphics in models with Window s 8 Professional 750633-601 ● AMD E2-3800 processor and U MA graphics in model[...]

Description Spare part number ● AMD A4-5000 processor and 1 GB of d iscrete graphics mem ory in models without Windows 8 761534-001 ● AMD A4-5000 processor and 1 GB of discrete graphics memory in models with Window s 8 Standard 76153 4-501 ● AMD A4-5000 processor and 1 GB of discrete gr aphics memory in models with Windows 8 Professional 7615[...]

Description Spare part number ● Intel Core i3-4005U proc essor and UMA graphics i n models without Windows 8 765444-001 ● Intel Core i3-4005U proc essor and UMA graphi cs in models with Window s 8 Standard 76544 4-501 ● Intel Core i3-4005U proc essor and UMA graphics i n models with Window s 8 Professional 765444-601 ● Intel Core i3-4005U p[...]

Description Spare part number ● Intel Pentium N3520 processor and UMA graphics memory in models without Wind ows 8 761541-001 ● Intel Pentium N3520 proc essor and UMA graphics memory i n models with Windows 8 Sta ndard 761541-501 ● Intel Pentium N3520 processor and UMA graphics memo ry in models with Windows 8 Professional 761541-601 ● Inte[...]

Description Spare part number ● Intel Core i3-4010U processor and 1 GB of discrete graphics memory in touc h screen models with Windows 8 Standard 763752-501 ● Intel Core i3-4010U processor and 1 GB of discrete graphics memory in touc h screen models with Windows 8 Professional 763752-601 ● Intel Core i3-4010U processor and UMA graph ics me m[...]

2. Remove the two Phillips PM2.5×5.0 screws (5) that secure the system board to the computer. 3. Lift the right side of the system board (1) , and then pull the board aw ay from the computer enough to disengage the connectors from th e side of the bas e enclosure (2) . NOTE: Be careful not to inadvertently disconnect the speaker cable when lift in[...]

5. Disconnect the USB board cabl e from the system board (2) . Reverse this procedure to install the system board. 78 Chapter 4 Removal and r eplacement procedures[...]

USB board Description Spare part number USB board (includ es cable) 749649-001 Before removing the USB board, follow these steps: 1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then sh ut it down through the operating system. 2. Disconnect all external device s connected to the [...]

Speakers Description Spare part number Speakers (includes le ft and right speakers and cable) 749653-001 Before removing the speakers, follow these steps: 1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then sh ut it down through the operating system. 2. Disconnect all external d[...]

Heat sink assembly NOTE: The heat sink assembl y spare part kit includes replacement thermal materials. Description Spare part number Heat sink for use in models with an AMD processor and UMA gra phics 753 895-001 Heat sink for use in models with an AMD processor and discret e graphics 762728-001 Heat sink for use in models with an Intel processor [...]

3. Remove the heat sink asse mbly (2) from the system board. Discrete graphics: UMA graphics: 82 Chapter 4 Removal and r eplacement procedures[...]

● Discrete graphics: Thermal paste is used on the proces sor and associated heat sink area (1)(2) , as well as the graphics chip and as sociated heat sink area (3)(4) . ● UMA graphics: Th ermal paste i s used on the heat si nk (1) and the processor (2) . Reverse this procedure to reassemble and install the heat sink assembly. Component replacem[...]

RTC battery Description Spare part number RTC battery 759981-001 Before removing the RTC battery, follow these steps: 1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then sh ut it down through the operating system. 2. Disconnect all external device s connected to the computer. 3.[...]

Memory module AMD models have one memory slot. In tel models have two memory slots. Description Spare part number 8-GB (PC3L, 12 800, 1600-MH z) 693374-001 4-GB (PC3L, 12 800, 1600-MH z) 691740-001 2-GB (PC3L, 12 800, 1600-MH z) 691739-001 Before removing a memory module, follow these steps: 1. Shut down the computer. If you are unsure whether the [...]

Display assembly This section describes removing th e display assembly in its entirety and disassembling all the display subcomponents. If you only need to remove the display bezel , webcam /microphone module, or display panel, you do not need to remove the entire display assembly from the computer. See Display subcomponents (bezel, webcam, panel) [...]

Before removing the display assembly, follow these steps: 1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then sh ut it down through the operating system. 2. Disconnect all external device s connected to the computer. 3. Disconnect the power fro m the computer by fi rst un pluggi[...]

5. Remove the display as sembly (3) . If it is necessary to replace any of the display assembly subcomponents: 1. To remove the display bezel: a. Flex the inside of the top edge (1) , the left and right edges (2) , and the bottom edge (3) of the display bezel until the bezel diseng ages from the display enclosure. b. Remove the display bezel (4) . [...]

2. To remove the webcam/microphone module: a. Position the display assembly with the top e dge toward you. b. Disconnect the cable (1) from the module. c. Remove the webcam/mi crophone module (2) . (The module is attached to the display enclosure with double-sided tape.) 3. To remove the display p anel: a. Remove the four Phi llips PM2. 5×3.5 scre[...]

c. On the back of the display panel, release the adhe sive strip (2 ) that secures the di splay panel cable to the display panel, and then disconnect the cable (3) . NOTE: In this procedure, the display wi ll NOT be connected to the computer, as shown in the following image. 4. To remove the disp lay hinges: a. Remove the eight Phil lips PM2.5×3.5[...]

5. To remove the w ireless antenn a ca bles and transceivers, release the wireless antenna cables from the clips built into the display enclosure. 6. To remove the display/webc am cable, r emove the c a ble from the clips built in to the display enclo sure (1) , and then remove the cable from the display enclosure (2) . 7. If replacing the display [...]

92 Chapter 4 Removal and r eplacement procedures[...]

5 Using Setup Utility (BIOS) and HP PC Hardware Diagnostics (UEFI) in Windows 8 Setup Utility, or Basic Input/Output System (BIOS), co ntrols communication between all the input and output devices on the system (such as disk drives, dis play, keyboard, mouse, and prin ter). Setup Utilit y (BIOS) includes settings for the types of devices installed,[...]

Downloading a BIOS update CAUTION: To reduce the risk of damage to the compute r or an unsuccessful installation, download and install a BIOS update only when the computer is co nnected to reli able external powe r using the AC adapter. Do not download or install a BIOS update while the computer is running on battery power, docked in an optional do[...]

Using HP PC Hardware Diagnostics (UEFI) HP PC Hardware Diagnostics is a Unifie d Extensible Firmware Interf ace (UEFI) that allows you to run diagnostic tests to determ ine whether the computer hardware is func tioning properly. The tool runs outside the operating system so that it can isolate hardware failures from issues that are ca used by the o[...]

96 Chapter 5 Using Setup Utilit y (BIOS) and HP PC Hardware Diagnostics (UEFI) in Windows 8[...]

6 Using Setup Utility (BIOS) and System Diagnostics in Windows 7 Setup Utility, or Basic Input/Output System (BIOS), co ntrols communication between all the input and output devices on the system (such as disk drives, dis play, keyboard, mouse, and prin ter). Setup Utilit y (BIOS) includes settings for the types of devices installed, the startup se[...]

Downloading a BIOS update CAUTION: To reduce the risk of damage to the compute r or an unsuccessful installation, download and install a BIOS update only when the computer is co nnected to reli able external powe r using the AC adapter. Do not download or install a BIOS update while the computer is running on battery power, docked in an optional do[...]

To start HP PC Hardware Diagnostics UEFI : 1. Turn on or restart the computer, quickly pres s esc , and then press f2 . The BIOS searches three places for the diag no stic tools, in the following order: a. Connected USB drive NOTE: To download the HP PC Hardware Diagnostics (UEFI) to ol to a USB drive, see Downloading HP PC Hardware Diagnostics (UE[...]

100 Chapter 6 Using Setup Utility (BIO S) and System Diagnostics in Windows 7[...]

7 Computer Setup (BIOS) and Advanced System Diagnostics in SUSE Linux Computer Setup, or Basic Input/Output System (BIO S), controls communication between all the input and output devices on the s ystem (such as disk drives, di splay, keyboard, mouse, and printer). Computer Setup includes settings for the types of peripherals installed, the startup[...]

Use the tab key and the arrow keys to select File > Ignore Changes and Exit , and then press enter . – or – ● To save your changes and exit Computer Setup menus, click the Save icon in the lowe r-left corner of the screen, and then follow th e on-screen instructi ons. – or – Use the tab key and the arrow keys to select File > Save C[...]

Use the tab key and the arrow keys to select File > Ignore Changes and Exit , and then press enter . NOTE: You can also determine the BIOS version by turning on or restar ting the computer, pressing the esc key while the “Press the ESC key for Startup Menu” me ssa ge is displayed at the bottom of the screen, and then pressing the f1 key. Fol[...]

NOTE: To download the HP PC Hardware Diagnostics (UEFI) to ol to a USB drive, see Downloading HP PC Hardware Diagnostics (UEFI) to a USB device on page 104 . b. BIOS 2. When the diagnostic tool op ens, use the keyboard arrow keys to se lect the type of diagnostic test you want to run, and then follow the on-screen instructions. NOTE: If you need to[...]

8 Specifications Computer specifications Metric U.S. Dimensions (touch mode ls) Depth 25.9 cm 10.2 in Width 37.8 cm 14.88 in Height 2.53 cm 1.00 in Weigh t 3 cell battery 4 cell battery 2190 g 2230 g 4.83 lb 4.92 lb Input power Operating voltage and c urrent 18.5 V dc @ 3.5 A or 19.5 V dc @ 3.33 A – 65 W 19 V dc @ 4.74 A or 19 .5 V dc @ 4.62 A ?[...]

39.6-cm (15.6-in) display specifications Metric U.S. Active diagonal si ze 39.6-cm 15.6-in Resolution 1600x900 (HD+) Active area 309.3 99x173.952 PPI 112 Surface treatment Anti-glare Contrast ratio 3 00:1 (typical) Response time 8 ms Brightness 200 nits (typical) Viewing angle SVA Backlight LED Luminance uniformity @ 13 po ints 1.4 (typ), 1.6 (max)[...]

Hard drive specifications 1-TB* 750-GB* (9.5 mm) 500-GB* (7.0 mm) 320-GB* (9.5 mm) Dimensions Height 9.5 mm 9. 5 mm 7.0 mm or 9.5 mm 7.0 mm or 9.5 mm Length 100.4 mm 100.4 mm 100.6 mm 100.4 mm Width 69.9 mm 69.9 mm 70.1 mm 69.9 mm Weight 115.0 g 115.0 g 92.0 g 98.8 g Interface type SATA SATA SATA SATA Transfer rate Synchronous (maximum) 300 MB/sec [...]

DVD±RW SuperMulti DL Drive specifications Applicable disc Read: CD-DA, CD+(E)G, CD-MIDI, CD-TEXT, CD -ROM, CD- ROM XA, MIXED MODE CD, CD-I, CD- I Bridge (Photo- CD, Video CD), Multisession CD (Photo-CD, CD- EXTRA, Portfolio, CD-R, CD-RW), CD-R, CD-RW, DVD-ROM (DVD-5, DVD- 9, DVD-10, DVD-1 8), DVD- R, DVD-RW, DVD+R, DVD+RW, DVD-RAM Write: CD-R and [...]

9 Backing up, restoring, and recovering in Windows 8 This chapter provides informatio n about the follo wing processes: ● Creating recovery media and backups ● Restoring and recovering your system Creating recovery media and backups 1. After you successfully set up the computer, create HP Recove ry medi a. This step creates a backup of the HP R[...]

● If your computer does not include an integrated opti cal drive with DVD writer capability, but you would like to create DVD recovery media, you can use an external optical drive (purchased separately) to create recovery discs, or you can obtain recover y discs for your computer from support. See the Worldwide Telephone Numbers booklet included [...]

● If you have replaced the hard drive, you can use the Factory Reset option of HP Recovery medi a to restore the factory image to the replace m ent drive. For more information, s ee Recovering using HP Recovery Manage r on page 111 . ● If you wish to remove the recovery parti tion to r eclaim hard drive space, HP Recovery Manager offers the Rem[...]

1. Press f11 while the computer boots. – or – Press and hold f11 as you press the power button. 2. Choose your keyboard layout. 3. Select Troubleshoot from the boot options menu. 4. Select Recovery Manager , and then follow the on-screen instructions . Using HP Recovery media to recover You can use HP Recovery media to recove r the original sy [...]

10 Backing up, restoring, and recovering in Windows 7 Your computer includes tools provided by the op erating system and HP to help you safeguard your information and retrieve it if ever needed. Creating backups 1. Use HP Recovery Manager to cre ate recovery me dia immediately after you set up the working computer. 2. As you add hardware and softwa[...]

Creating the recovery media 1. Select Start and type recovery in the search field. Select Recovery Manager from the list. Allow the action to continue , if prompted. 2. Click Recovery Media Creation . 3. Follow the on-screen instructions to continue. To recover, see Recovering the origi nal system using HP Recovery Manager on page 116 . Creating sy[...]

Tips for a successful backup ● Number backup discs before ins ert ing them into the optical drive. ● Store personal files in the Documents, Music, P ict ures, and Videos libraries, and back up these folders periodically. ● Save customized settings in a wind ow, toolbar, or menu bar by taki ng a screen shot of your settings. The screen shot ca[...]

Restore and recovery Restoring to a previous system restore point Sometimes installi ng a software program causes your computer or Windows to behave unpredictabl y. Usually uninstalling the software fi xes the problems. If uninstalling does not fix the problems, you can restore the computer to a previous s ystem restore point (creat ed at an earlie[...]

● If the recovery media do not work, you can obtain recovery discs for your system from the HP website. ● The Minimized Image Re covery option is recommende d for advanced users only. All hardware-related drivers and software are re-install ed, but other software applications are not. Do not interrupt the process until it is complete, otherwise[...]

1. Insert the flash drive into a USB port. 2. Restart the computer. 3. Press esc while the computer is restarting, and then press f9 for boot options. 4. Select the flash drive from the boot options window. 118 Chapter 10 Backing up, restor i ng, and recovering in Windows 7[...]

11 Backup and Recovery in SUSE Linux Recovery after a system failure is as good as yo ur most recent back up. As you add new software and data files, you should continue to back up your system on a re gular basis to maintain a reasonab ly cu rrent backup. Backing up your information You should back up your computer files on a regula r schedule to m[...]

CAUTION: Using Recovery completely erases hard drive content s and reformats the hard drive. All files you have created and any software inst alled on the computer are perman ently removed. The recovery tool reinstalls the original operating sy stem and HP programs and drivers th at wer e installed at the factory. Software, drivers, and updates not[...]

12 Statement of Volatility The purpose of this document is to provide general information regardin g non-volatile memory in industry- standards based HP Business Note book PC system s and provide general in structions fo r restoring nonvolatile memory that can contain personal data after the s ystem has been powe red off and th e hard drive has bee[...]

Configuration , then AMT Op tions . Then select Unconfigure AMT on next boot. Select Save then Yes . Select the File menu, and then sele ct Save Changes and Exit . Reboot the system and confirm that you want to unconfigu re AMT. j. If the optional Intel® Anti-Theft Technology (AT) was activated, contact the provider to deactivate it. k. If the opt[...]

Non-volatile memory usage Non Vo latile Memory Type Amount (Size) Does this memory store customer data? Does this memory retain data when power is removed? What is the purpose of this memory? How is data input into this memory? How is this memory write protected? Real Time Clock (RTC) battery backed-up CMOS configuration memory (CMOS ) 256 Bytes No[...]

third party da ta store contents can populated by a remote management console or local applications registered by an administrator to have access to the space. Intel c an be ap plied using this utility. Bluetooth flash 2Mbit No Yes Stores Bluetooth configuration and firmware. Programmed at the factory. Tools for writing data to this memory are not [...]

Questions and answers 1. How can the BIOS settings be restor ed (returned to factory settings)? a. Turn on or restart the computer and press F10 when prompted near the bottom of the display. b. Select File , then select Restore defaults . c. Follow the on-screen instructions. d. Select File , save changes and exit, then press Enter . 2. What kind o[...]

126 Chapter 12 Statement of Volatility[...]

13 Power cord set requirements The wide-range input featur e of the computer permits it to operate from any line voltage from 100 to 120 volts ac, or from 220 to 240 volts ac. The 3-conductor power cord set included with the com pute r meets the requirements for use in the country or region where the equipment is purchased. Power cord sets for use [...]

Requirements for specific countries and regions Country/region Accredited agency Applicable note number Argentina IRAM 1 Australia SAA 1 Austria OVE 1 Belgium CEBEC 1 Brazil ABNT 1 Canada CSA 2 Chile IMQ 1 Denmark DEMKO 1 Finland FIMK O 1 France UTE 1 Germany VDE 1 India ISI 1 Israel SII 1 Italy IMQ 1 Japan JIS 3 The Netherlands KEMA 1 New Zealand [...]

Country/region Accredited agency Ap plicable note number 2. The flexible cord must be Type SVT/SJT or equivalent, No. 18 AWG, 3- conductor. The wall plug must be a two-po le grounding type with a NEMA 5-15 P (15 A, 125 V ac) or NEM A 6-15P (15 A, 2 50 V ac) configuration. CSA or C-UL mark. UL file number must be on each element. 3. The appliance co[...]

130 Chapter 13 Power cord set requirements[...]

14 Recycling Battery When a non-rechargeable or rechargeable battery has reached the end of its useful life, do not di spose of the battery in general household waste. Follow the local la ws and regulations in your area for battery disposal. HP encourages customers to recycle used electronic ha rdware, HP original print cartridges, and rechargeable[...]

2. Lift up and out on the le ft and right insi de edges (1) and the top and bottom inside edges (2) of the display bezel until the bezel disen gages from the display assembly. 3. Remove the display beze l (3) . 4. Disconnect all display panel cables (1) from the display inverter and remove the inverter (2) . 5. Remove all screws (1) that secure the[...]

6. Remove the display panel assembly (2) from the display enclosure. 7. Turn the display panel assembly upside down. 8. Remove all screws that secure the display panel frame to the display panel. 9. Use a sharp-edged tool to cut the tape (1) that secures the sides of the display panel to the display panel frame. 10. Remove the display panel frame ([...]

12. Lift the top edge of the backlight cover (2) and swing it outward. 13. Remove the backlight cover. 14. Turn the display panel upright. 15. Remove the backlight cables (1) from the clip (2) in the display panel. 16. Turn the display panel upside down. 134 C hapter 14 Recycling[...]

17. Remove the backlight fr ame from the display panel . WARNING! The backlight contains mercury. Exercise caution when removing and handling the backlight to avoid damaging this compon ent and causing exposure to the mercury. 18. Remove the backlight fr om the backlight frame. 19. Disconnect the display cable (1) from the LCD panel. 20. Remove the[...]

22. Release the tape (4) that secures the LCD panel to the display rear panel. 23. Remove the LCD panel. 24. Recycle the LCD panel a nd backlight. 136 C hapter 14 Recycling[...]

Index A AC adapter 9 action keys identifying 13 antennas illustrated 28 removing 91 spare part number 34 audio, product description 3 audio-out (headphone)/audio-in (microphone) jack 9 B backup 119 backups 109, 113 base enclosure illustrated 27 spare part numbe r 34, 36 battery illustrated 27 removing 49 spare part number 34 battery bay, identifyin[...]

heat sink assembly illustrated 26 removing 26, 81 spare part numbe r 36, 81 hinges illustrated 28 removing 51, 89 , 90 spare part numbe r 34, 43 HP PC Hardware Diagnostics (UEFI) downloading 95, 99, 104 using 95, 98 HP Recovery Manager 116 correcting boot problems 112 starting 111 HP Recovery media creating 109 recovery 112 HP Recovery partition re[...]

optical drive 3 pointing device 4 ports 4 power requirements 4 processor 1 product name 1 security 5 serviceability 5 video 3 wireless 4 product name 1 product name and number, computer 15 R recovering from the recovery discs 117 recovering the original system 116 recovery 116, 119 discs 109, 112 HP Recovery Manager 111, 116 media 112 options 110 s[...]

WLAN antennas, identifying 7 WLAN device 16 WLAN label 16 WLAN module illustrated 20 removing 66 spare part number 33 workstation guidelines 47 WWAN antennas, identifying 7 140 Index[...]