HP 370697-002 manual

Re f er ence Guide HP Notebook Ser ie s Doc ument P art Number: 3 7 06 9 7 -00 2 Apr i l 2005 This guide explains ho w to set up, operate, maintain, and troubleshoot your notebook. It also provides information on battery pack and po wer management, e xternal de vice connections, and modem and network connections. The last chapter provides additiona[...]

© Copyright 2004, 2005 He wlett-Packard Dev elopment Company , L.P . Microsoft and W indows are U.S. re gistered trademarks of Microsoft Corporation. The information contained herein is subject to change without notice. The only warranties for HP products and services are set forth in the express w arranty statements accompanying such products and[...]

Refere nc e G ui de ii i Cont ent s 1 Getting Started with Your Notebook Identifying Parts of the Notebook . . . . . . . . . . . . . . . . . . 1–1 Front Panel and Right Panel Components . . . . . . . . 1–2 Left Panel and Back Panel Components . . . . . . . . . . 1–3 Bottom Panel Components . . . . . . . . . . . . . . . . . . . . 1–4 Status [...]

i v R ef er ence Gui de Cont en ts Using CDs or DVDs. . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–10 To Insert or Remove a CD or DVD . . . . . . . . . . . . . 2–10 To Play DVD Movies . . . . . . . . . . . . . . . . . . . . . . . 2–11 To Write to DVD Media (Sel ect Models Only) . . . 2–12 To Create or Copy CDs . . . . . . . . . .[...]

Cont en ts Refere nc e G ui de v 4 Modem and Network Connections Using the Modem . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–1 To Connect the Modem . . . . . . . . . . . . . . . . . . . . . . . 4–2 Special Restrictions in Certain Countries . . . . . . . . . 4–3 To Change Your Modem Settings . . . . . . . . . . . . . . . 4?[...]

v i R ef er ence Gui de Cont en ts Display Problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6–4 Hard Drive Problems . . . . . . . . . . . . . . . . . . . . . . . . . 6–5 Heat Problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6–6 Infrared Problems . . . . . . . . . . . . . . . . . . . . . . . . . . . 6–7 Ke[...]

Refere nc e G ui de 1– 1 1 Get tin g Star ted with Y our Notebook Id entif ying P ar ts of t h e Notebook Components included with the notebook may v ary b y geographical region and the features you selected. The follo wing tables identify the standard external components included with most notebook models. Find the illustrations that closely mat[...]

1–2 Re fer en ce Guide Getting Started w ith Y our Notebook Fr ont P anel an d Righ t P anel C omponen ts 1 Main status lights (left to right): pow er mode, hard driv e activity , and batter y 7 CD-ROM, D VD , or other dr ive 2 T ouchP ad, scroll pad, Click b uttons, and an on-off b utton 8 Batter y pac k 3 P ower b utton: tur ns the notebook on [...]

Getting Started w ith Y our Notebook Refere nc e G ui de 1– 3 L e f t Pa n e l a n d B a c k Pa n e l C o m p o n e n t s 1 A C adapter jac k 9 RJ-11 jack : connects the modem cable 2 Univ ersal serial bus (USB) por ts - PC Card and CardBus slot and button (select models only; location v aries by model) 3 RJ-45 jac k: connects a network cab le q [...]

1–4 Re fer en ce Guide Getting Started w ith Y our Notebook Botto m P ane l Comp onent s Ä CA UTION: T o pr e v ent an unr esponsi ve s ys tem and the displa y of a war ning messa ge , install only a Mini P CI de vi ce authori z ed for use in y our notebook b y the gov ernme ntal agenc y that r egulates w ir eless de v ices in y our country . If[...]

Getting Started w ith Y our Notebook Refere nc e G ui de 1– 5 Status Li ghts The notebook includes a number of status lights that report po wer and battery status, dri ve acti vity , and keyboard functions such as Caps Lock and Num Lock. The follo wing diagram sho ws the main status lights on the front of the notebook. 1 P ower mode ■ On—note[...]

1–6 Re fer en ce Guide Getting Started w ith Y our Notebook The ke yboard status lights, located abo ve the k eyboard, indicate the states of the ke yboard locks. 1 Caps Loc k On: Caps Lock is activ e. 2 Num Loc k On: Num Lock is activ e. (The K eypad Loc k must also be on to use the embedded ke ypad.) 3 Ke ypad Lock On: The embedded k eypad is a[...]

Getting Started w ith Y our Notebook Refere nc e G ui de 1– 7 Set tin g Up Y our Notebook Å W ARN ING: T o reduce the r isk of ser ious inj ury , read the Safety & Comf or t Guide . It desc ribe s pr oper w orkstati on setu p , postur e, and health and w or k habits f or computer us ers , and pr ov ide s important electr ical and mechani cal[...]

1–8 Re fer en ce Guide Getting Started w ith Y our Notebook Step 2 : C onnec t A C P o w er Ä CA UTION: Use onl y the A C adapter includ ed w ith y our notebook (or other appr ov ed adapter that meets the po w er r equir ements of the notebook). Using the wr ong A C adapter co uld damage the notebook or adapter , cause dat a loss , and may vo id[...]

Getting Started w ith Y our Notebook Refere nc e G ui de 1– 9 Step 3: Connec t a Phone Line 1. Make sure the telephone line is an analog line, sometimes called a data line. (Do not use a digital line.) 2. Connect the telephone cord (RJ-11) into a telephone jack. 3. Plug the other end of the te lephone cord into the RJ-11 modem jack on the noteboo[...]

1–10 R efe r ence Gui de Getting Started w ith Y our Notebook Step 4 : T urn On th e Notebook Press the po wer b utton abov e the left side of the keyboard. The notebook boots up, and W indo ws starts automatically . ✎ If your notebook does not turn on when operating on battery po wer , the battery pack may be out of po wer . Plug in the A C ad[...]

Getting Started w ith Y our Notebook Re f er ence Guid e 1–11 Step 5: Set Up Windo w s Y our notebook has the Microsoft W indows operating system preinstalled on its hard dri v e. The first time you turn on your notebook, the W indo ws Setup program runs automatically and includes opportunities to customize your setup. 1. Follo w the Setup progra[...]

HP Manual T itle 2–1 2 B a sic O pera tion Op erating Y our Notebook Y ou can start and stop your notebook by using the po wer button. At other times, po wer considerations, types of acti v e connections, and startup time may cause you to use alternati v e methods to start or stop your notebook. This chapter describes se v eral methods.[...]

2–2 HP Manual T itle Basic Oper ation Defaul t P o w er Settings Y ou can also customize the way these po wer modes work. See the “Battery Packs and Po wer Management” chapter in this guide. P ower mode T o enter this mode Function ON —P ower status light will tur non. Briefly press the power but t o n. P o wers on the notebook. OFF —P ow[...]

Basi c Oper atio n HP Manual T itle 2–3 T o Reset t he N otebook Occasionally , you may find that W indo ws or the notebook has stopped responding and will not let you turn of f the notebook. If this happens, try the follo wing procedures in this order: ■ If possible, shut do wn W indo ws. Press ctrl+alt+del, then select Shut Do wn > Restart[...]

2–4 HP Manual T itle Basic Oper ation To U s e t h e To u c h P a d The T ouchPad includes an on-of f button so you can turn of f the T ouchPad to a v oid moving the pointer accidentally when you are typing. The indicator light turns of f when you turn of f the T ouchPad. 1 Click b uttons. The Click buttons w ork like the left and right buttons o[...]

Basi c Oper atio n HP Manual T itle 2–5 T o Us e th e T ap to C lic k Func tion of t h e To u c h P a d The T ap to Click function of your T ouchPad is enabled b y default. T o disable it, follow the instructions included here: 1. Select Start > Control Panel > Printers and Other Hardw a re > Mouse. The Mouse Properties dialog box opens.[...]

2–6 HP Manual T itle Basic Oper ation T o Us e th e Func tion Hot K e y s The combination of the Fn ke y plus another ke y creates a hot ke y—a shortcut ke y sequence—for v arious system controls. T o use a hot ke y , press and hold Fn, press the appropriate second key , then release both ke ys. This hot key Does this Fn+F1 Decreases the disp[...]

Basi c Oper atio n HP Manual T itle 2–7 To U s e t h e O n e - To u c h B u t t o n s Y our notebook includes 5 One-T ouch buttons that can start any application or open a document or W eb site b y pressing a single ke y . Press a One-T ouch button to open the corresponding application, document, or W eb site. T o program a One-T ouch b utton: 1.[...]

2–8 HP Manual T itle Basic Oper ation T o Us e th e Windo w s an d App lica tions K e y s The W indows k e y brings up the W indows Start menu. This is the same as selecting the Start b utton on the taskbar . The Applications ke y brings up the shortcut menu for the selected item. This is the same menu that appears when you right-click while poin[...]

Basi c Oper atio n HP Manual T itle 2–9 T o T ype Alter na te G raphi cs Usin g t he AL T G R K e y Non-U.S. ke yboards ha ve an AL T GR key to the right of the spacebar and ke ys on the ke yboard that show International characters. These special characters appear on the lo wer -right corner of some ke ys on the ke yboard. F or example: » T o ty[...]

2–10 HP Manual T itle Basic Oper ation Using CDs or D VDs T o Ins ert or Remo v e a CD or D VD Ä CA UTION: Do not r emo ve a CD or D VD w hile the notebook is r eading it, or the noteb ook cou ld stop r esp onding and y ou could lo se data . T o av oid damage to the disk or dr iv e, be sur e to pre ss the CD or D VD firml y onto the sp indle . ?[...]

Basi c Oper atio n HP Manual T itle 2–11 To P l a y D V D M o v i e s If your notebook is equipped with a D VD or other D VD readable dri v e, it also includes D VD player software that lets you play D VD movies. » Select Start > All Programs > Multimedia > D VD Player > InterV ideo W inD VD. ✎ For best performance while playing mo[...]

2–12 HP Manual T itle Basic Oper ation T o W rite to D V D Media (S elec t Mod els O nly) If your notebook is equipped with a D VD+R W/R and CD-R W Combo Dri v e, you must install your D VD burning softw are from the CDs included with your not ebook before you can write to D VD media. When writing to D VD+R or D VD+R W media, observe the follo wi[...]

Basi c Oper atio n HP Manual T itle 2–13 Sec uring Y our Notebook T o Set U p P as sw ord Pr otection Y ou can protect your notebook from access by another user when you set up password protection, which is a vailable through W indo ws and through the BIOS Setup utility . See “Configuring Y our Notebook” in the “T roubleshooting” chapter [...]

2–14 HP Manual T itle Basic Oper ation T o At tac h an O ptional S ec urit y C ab le Y our notebook includes a b uilt-in connector to secure the notebook with a cable and a lock (such as the K ensington MicroSa ver lock system, a vailable at man y computer stores). 1. Wrap the cable around a secure object. 2. Insert the cable into the security ca[...]

Basi c Oper atio n HP Manual T itle 2–15 To L o c k t h e H a r d D r i v e The notebook enables you to lock its internal hard dri ve to help keep your information secure. Ä CA UTION: When y ou enable the hard dr iv e lock, the c urr ent BIOS user pass wor d (or administr ator pas s w or d if that is the onl y pass wor d set) is encoded on the h[...]

2–16 HP Manual T itle Basic Oper ation ■ Put the notebook in Standby or shut it do wn before transporting it. This turns of f the hard dri ve. A drop of a fe w inches onto a rigid surface while the hard dri ve is operating could destroy data or damage the dri ve. ■ Carry the notebook in a padded case to protect against b umps and jolts. ■ S[...]

Basi c Oper atio n HP Manual T itle 2–17 T o Extend t h e Life of the Dis pl ay ■ Set the display brightness to the lo west comfortable le v el ( Fn+F1 ). ■ When working at your desk, connect an e xternal monitor and turn of f the internal display (press the optional TV No w! One-T ouch button at the top of the k eyboard). ■ If you are not [...]

Refere nc e G ui de 3– 1 3 B a t ter y P a c ks and P o w er Manage ment Manag i ng P o w er Co ns umpt io n When you are running your notebook on battery po wer , you can maximize operating time without compromising performance. Y our notebook is designed to help you reduce po wer consumption and extend battery life. During idle periods, the not[...]

3–2 Re fer en ce Guide Batter y P a cks and P o w er Management Ho w the Not eb oo k Ma nages P o w er Autom atically Y our notebook enters Hibernation and Standby automatically , and turns of f the hard dri ve and display based on v alues set in W indows. Ä CA UTION: Mak e a habit o f sa v ing y our w ork bef ore allo wing y our notebook to en [...]

Batter y P ac ks and P ow er Management Refere nc e G ui de 3– 3 T o C h an ge Timeou t Set tin gs an d Create Po w e r S c h e m e s Y ou can adjust the length of timeouts after which your notebook automatically shuts do wn compone nts or enters a po wer -sa ving mode. Y ou can also sav e these settings as a power scheme. 1. Select Start > Co[...]

3–4 Re fer en ce Guide Batter y P a cks and P o w er Management Fr om the Windo ws Contr ol Panel » Select Start > Control Panel > Performance and Maintenance > Po wer Options, then select the Po wer Meter tab to see the battery status. The Alarms and Advanced tabs provide additional po wer information options. On the battery pack 1. Re[...]

Batter y P ac ks and P ow er Management Refere nc e G ui de 3– 5 T o R ech a r ge th e Batt ery P ack Ä CA UTION: The A C adapte r is normall y w arm w hen plugged into an A C outlet. T he not ebook is normall y w arm w hile r echar ging. Do not r ec har ge the notebook in a br iefcase or othe r conf ined space , or the battery pack could o ve r[...]

3–6 Re fer en ce Guide Batter y P a cks and P o w er Management ■ If your notebook has a wireless on-of f b utton, turn of f the wireless function when you are not using it. Press the wireless on-of f b utton to turn of f the light. ■ If you ha ve a PC Card, such as a netw ork card, remov e it when you are not using it. Some PC Cards use sign[...]

Batter y P ac ks and P ow er Management Refere nc e G ui de 3– 7 Dis posing of a Used B a t ter y P a c k Å W ARN ING: Ther e is a risk o f fir e and chemi cal bur n if a battery pack is handled impr operly . Do not disas semble , cru sh , or punctur e a bat tery pac k or short the cont acts on a batt ery pack . Do not e xpose a battery pac k to[...]

Refere nc e G ui de 4– 1 4 Modem an d Net w ork Con ne ctio n s Using t h e Modem Y ou can connect your modem to a telephone line and communicate throughout the world. Y ou can e xplore the Internet, send and recei v e e-mail messages, and use your notebook to send and recei v e fax es. Y our notebook contains sev eral software programs that work[...]

4–2 Re fer en ce Guide Modem and Networ k Co nnecti ons To C o n n e c t t h e M o d e m Ä CA UTION: Y our built- in modem may n ot w or k w ith multiple phone lines or a pr i v ate br anch e x ch ange (PBX) , cannot be connect ed to a coin-oper ated telephone , and does not wor k w ith par t y lines . Some o f these connec tions ma y result in [...]

Modem and Networ k Connec tions Refere nc e G ui de 4– 3 Spec i al Re stri c tions in Cer tain Coun tries ■ Many countries impose a black out period after a modem repeatedly fails to connect to a service pro vider . The number of failed attempts and the period you must w ait before trying again dif fer from country to country . Check with your [...]

4–4 Re fer en ce Guide Modem and Networ k Co nnecti ons To C h a n g e Y o u r M o d e m S e t t i n g s The modem is already set up to be compatible with telephone systems and modems in most areas. Ho we ver , in some situations, you may ha ve to change modem settings to match local conditions. If you ha ve questions about local requirements, co[...]

Modem and Networ k Connec tions Refere nc e G ui de 4– 5 Conn ec ting to a Local Area Netw or k (LAN) Y ou can connect to local area ne tworks (LANs). LANs gi ve you access to network resources, such as printers and f ile serv ers on your corporate network, and possibly to the Internet. T o connect to a LAN: 1. Check that the existing LAN support[...]

4–6 Re fer en ce Guide Modem and Networ k Co nnecti ons Makin g Wireless Net w ork Conn ec tions (Sel ec t Models O nly) If your notebook includes a wireless on-of f b utton, you can connect by radio to an 802.11 wireless local area netw ork (WLAN) and access computers and other resources on the network. A wireless network pro vides all the funct[...]

Modem and Networ k Connec tions Refere nc e G ui de 4– 7 T o T urn Wire l es s C o mm u ni ca tio n O n an d O f f For instructions to enable WLAN communications, refer to the Go W i r eless booklet included with your notebook (select models only). ✎ W ireless networks and cellular modems are e xamples of de vices that use wireless communicatio[...]

4–8 Re fer en ce Guide Modem and Networ k Co nnecti ons T urning Of f Comm unication and En ding a Conn ection 1. Close any f iles that reside on other network notebooks. 2. T o turn of f the wireless 802.11 communication without turning of f the notebook, press the wireless on-of f button. -or - Right-click the wireless network connection icon i[...]

Refere nc e G ui de 5– 1 5 Ad d- O n D e vi c es Conn ec ting External De vices T o Inser t or Remo v e a P C Card The notebook PC Card slot supports standard T ype II and T ype III PC Cards (PCMCIA and CardBus). ✎ The location and number of the PC Card slots v ary by model series. Insertin g a PC Card 1. Hold the PC Card label side up and its [...]

5–2 Re fer en ce Guide Add-On D e v ice s Rem o vin g a PC C a rd Ä CA UTION: Bef or e r emo ving a P C C ar d, y ou mus t use the E ject Hard war e or Safel y Remo ve Hard war e icon in the taskbar , or shut do wn the notebook . Otherw ise , you could lo se data . 1. Select the Eject Hardware or Safely Remo v e Hardware icon in the taskbar , se[...]

Add-On D e v ice s Refere nc e G ui de 5– 3 To C o n n e c t a n A u d i o D ev i c e Y ou can plug in an external microphone, e xternal speakers, or headphones. Ä CA UTION: The headpho ne and line -in jacks ar e three- terminal st er eo jac ks . The y are not co mpatible w ith t w o - terminal mo no plugs. Connec ting a mono plug int o either o[...]

5–4 Re fer en ce Guide Add-On D e v ice s T o C onnec t a T V to Y our N otebook (Sel ec t Models O nly) 1. Plug a standard 4-pin S-V ideo cable to the optional S-V ideo out jack on your notebook (ye llo w connector on the back panel). Plug the other end of the cable to the S-V ideo in jack on your tele vision. ✎ Although your notebook may have[...]

Add-On D e v ice s Refere nc e G ui de 5– 5 S witc hin g t he Dis pl ay to th e External Monitor (Sel ec t Models O nly) Press the TV No w! One-T ouch button which is identif ied with a TV icon, at the top of your ke yboard to switch the display to the TV -Out mode. If a TV is not connected to the notebook, your default media application will lau[...]

5–6 Re fer en ce Guide Add-On D e v ice s Using Du al Disp lay Mode Y ou can extend your desktop b y connecting an e xternal monitor to your notebook. 1. Select Start > Control Panel > Appearance and Themes > Display . 2. Select the Settings tab . 3. Select the second display , then select the option to extend the desktop. Y ou can set d[...]

Add-On D e v ice s Refere nc e G ui de 5– 7 To C o n n e c t a 1 3 94 D e v i c e (Sel ec t Models O nly) If your notebook has a 1394 port (also kno wn as f ire wire), you can use it to connect de vices such as audio and video equipment, disk dri v es, printers, and other notebooks. Attach the de vice cable to the 1394 port. W indo ws automatical[...]

5–8 Re fer en ce Guide Add-On D e v ice s Using t he Infrared P or t ■ Make sure the infrared port of your notebook and the infrared port of the de vice with which you want to communicate are positioned in a straight line facing each other . The 2 ports should be no more than 3.3 feet (1 meter) apart with no obstructions in between. Noise from [...]

Add-On D e v ice s Refere nc e G ui de 5– 9 Installin g Additional R AM (Memor y) The notebook has 2 slots that hold 2 RAM modules. At least 1 slot contains a RAM module installed at the factory . Y ou can use both slots to expand your RAM. T o Ins tall a R AM Expansion Modul e Use only PC2100 DDR-266 MHz or higher RAM. Y ou will need a small Phi[...]

5–10 R efe r ence Gui de Add-On D e v ice s 4. Insert the RAM board into the connector at about a 30-degree angle until it is fully inserted. Then press do wn at both sides until both latches snap closed. 5. Replace the cov er . 6. Insert the battery pack. T o Remo v e a RAM Expansion Modul e Y ou may want to remo ve a RAM module so you can insta[...]

Add-On D e v ice s Re f er ence Guid e 5–11 4. Release the 2 latches at the sides of the RAM board, so the free edge of the board pops up. Match your notebook to the follo wing illustration. 5. Pull the board out of the connector . 6. Replace the cov er . 7. Insert the battery pack.[...]

5–12 R efe r ence Gui de Add-On D e v ice s Repl ac in g t he H ard Driv e To R e p l a c e t h e H a r d D r i v e Y ou will need a small Phillips scre wdri v er for this procedure. 1. Unplug the A C adapter , if connected. 2. Remov e the battery pack. 3. T urn the unit bottom side up. 4. Use a pointed tool to remov e the plugs from the 2 or 3 s[...]

Add-On D e v ice s Re f er ence Guid e 5–13 T o Repl a ce t he H ard Driv e Ho ld er If you are installing a ne w hard dri v e that does not ha ve a holder , you can remov e the holder parts from the hard driv e you are removing. Y ou will need a small Phillips scre wdriv er for this procedure. 1. Remov e the 4 screws from the sides of the holder[...]

5–14 R efe r ence Gui de Add-On D e v ice s T o Prepare a Ne w H ard Driv e When you install a ne w hard dri v e, you also need to prepare it to be able to work with your notebook. If you want to restore the W indo ws software and operating system that were originally installed on your notebook, follo w the system recov ery procedures described i[...]

Refere nc e G ui de 6 – 1 6 T r oubl eshooting T roub leshootin g Y our Notebook This chapter contains solutions to many types of problems you might ha ve with your notebook. T ry the solutions one at a time, in the order in which they are presented. Here are some other sources of information for troubleshooting: ■ Use the W indows troubleshoot[...]

6–2 R ef er ence Guide T r oublesh ooting Audio Probl ems If No Sound is Au dibl e ■ If your model has a v olume control, press the + (plus) bu tton to increase the v olume. ■ Select the speaker icon on the taskbar (if present). Clear the Mute all check box if selected . If your model has an audio mute b utton, press it so the indicator light[...]

T r ouble shooting Refere nc e G ui de 6 – 3 CD-ROM and D VD Problems If Y ou Cannot Boot from a CD or D VD ■ Make sure the CD or D VD is bootable. ■ Make sure the CD-R OM/D VD dri v e is selected as the boot de vice. See the “Basic Operation” chapter in this guide to change the boot sequence. ■ Restart the notebook. Select Start > T[...]

6–4 R ef er ence Guide T r oublesh ooting ■ Restart the system: remov e the disc from the dri ve, and select Start > T urn Of f Computer > Restart. ■ If you created the CD on a D VD/CD-R W combo-type dri ve, try using a dif ferent media brand. Read and write quality may v ary for media. If a D VD Mo vie Does Not Fill th e Screen Each si[...]

T r ouble shooting Refere nc e G ui de 6 – 5 If th e Sc reen Is Dif fic ult to Read ■ T ry setting the display resoluti on to its default setting of 1024 × 768 or higher , depending on your model. Select Start > Control Panel > Appearan ce and Themes > Display . ■ T ry adjusting the size of the desktop icons and labels. If an Extern[...]

6–6 R ef er ence Guide T r oublesh ooting If Files Ar e Corrupted ■ Open My Computer , and the disk you want to scan. Select File > Properties. Select the Check No w box under the Error -checking section of the T ools tab . ■ Run the virus-scanning program. ■ If necessary , you can format the hard disk and reinstall the original factory [...]

T r ouble shooting Refere nc e G ui de 6 – 7 Infrared Pr obl ems By default, the optional infrared port is enabled, so you must enable it before you can use it. If Y ou Hav e Probl ems with Infrared Com munic ati ons ■ Make sure the line of sight between the 2 infrared ports is not blocked, and that the ports f ace each other as squarely as pos[...]

6–8 R ef er ence Guide T r oublesh ooting If th e T ouc hP ad Does N ot W ork ■ Press the T ouchPad on-of f button to turn on the light. ■ Do not touch the T ouchPad while the notebook is rebooting or resuming from Standby mode. If this happens, try the follo wing: press a ke y on the keyboard to restore normal operation. ■ If an external m[...]

T r ouble shooting Refere nc e G ui de 6 – 9 If Y ou Cannot Bro wse the N et w ork Neighborhood or M y Net w ork P laces Select Start > Search > Notebooks or People to look for a notebook. If Y ou Cannot Log In to N et war e Ser v ers If a Netware serv er is using IPX/SPX protocol, you may need to force your frame type to match th e server [...]

6–10 R efe r ence Gui de T r oublesh ooting If th e Notebook B eeps Bu t Does Not Star t After Adding R AM Y ou installed an incompatible type of RAM. Remov e the module. Modem Problems If th e Modem Seems Slow ■ Excess static or noise on a line reduces the ov erall transmission speed of the modem connection. If necessary , contact your telepho[...]

T r ouble shooting Re f er ence Guid e 6–11 ■ T ry another telephone line, preferably one normally used for a fax machine or modem. ■ If you are in a foreign country , the dial tone may not be recognized by the modem. In Control P anel, open Phone and Modem Options. T ry disabling the option that waits for a dial tone. If th e Modem Di als In[...]

6–12 R efe r ence Gui de T r oublesh ooting If th e Modem I s Not D etected ■ Check the modem setup. In Control Panel, open Phone and Modem Options. Check the COM port. ■ Open the hardware De vice Mana ger . Select Start > Control Panel > Performance and Maintenance > System. If the modem is disabled, try to enable it. If it has a co[...]

T r ouble shooting Re f er ence Guid e 6–13 If th e Modem Does N ot F ax ■ If you are using fax Class 2 in the f ax software, try using Class 1. ■ Close any other communications programs. ■ If you are faxing b y printing from an application, make sure you ha ve selected the f ax printer . ■ T ry turning off po wer management features temp[...]

6–14 R efe r ence Gui de T r oublesh ooting ■ Zoomed V ideo is not supported. ■ If the card requires an IRQ, make sure one is a vailable. Open the hardware De vice Manager . Select Start > Control Panel > Performance and Maintenance > System. If a Net w ork P C Card Stops Comm unicatin g Properl y ■ The card may ha ve been reset if[...]

T r ouble shooting Re f er ence Guid e 6–15 ■ Some f ile bro wsers respond slo wly while processing graphics or waiting for brok en network connections to time out. ■ If the notebook hard dri ve frequently runs (as indicated b y the hard dri v e light on the front of the notebook) while the notebook appears to be paused or running slo wly , W[...]

6–16 R efe r ence Gui de T r oublesh ooting If th e Notebook K eeps B eepin g The notebook beeps repeatedly or displays a warning when battery po wer is lo w . Sa ve your work, shut do wn W indo ws immediately , and insert a charged battery pack or plug in the AC adapter . If th e B at t er y P ac k Does N ot C harg e ■ Make sure the A C adapte[...]

T r ouble shooting Re f er ence Guid e 6–17 ■ If the operating time has gradually become shorter and the battery pack is more than a year or two old, you may need to replace the battery pack. ■ Hea vy modem use can impact battery-operating time. ■ PC Card use can impact battery-operating time. ■ T est and recondition the battery pack e ve[...]

6–18 R efe r ence Gui de T r oublesh ooting Printin g Problems ✎ Y ou will usually be able to solve most printing problems b y using the Print troubleshooter in W indo ws Help. Select Start > Help and Support. If a Seri al or P arallel Prin ter Does Not Print ■ Make sure the printer is on and has paper in it. ■ Make sure you are using th[...]

T r ouble shooting Re f er ence Guid e 6–19 Serial , P arallel an d USB Probl ems If a Serial Mouse Does Not W ork ■ Make sure you follo wed the manufacturer’ s installation instructions completely and ha ve installed the mouse properly . If not, repeat the procedure. ■ Make sure the port connection is secure. ■ Restart the notebook. Sele[...]

6–20 R efe r ence Gui de T r oublesh ooting If th e Seri al or P arallel P or t I s Not W orking ■ Make sure the port connection is secure. ■ Check the port settings in Control Panel. Open the hardw are De vice Manager , then select Ports (COM & LPT). If th e USB P or t Is N ot W orking ■ Contact the vendor of the peripheral de vice for[...]

T r ouble shooting Re f er ence Guid e 6–21 If th e Notebook Will Not B oot from the Disk et te Driv e ■ Make sure the disk ette dri v e is selected as the boot de vice. See the “Basic Operation” chapter in this guide for directions. ■ If you are using a USB diskette dri ve, use the BIOS Setup utility to make sure Le gac y USB Support is [...]

6–2 2 R efe r ence Gui de T r oublesh ooting W ir eless Pr oblem s If Y ou Hav e Problems wit h Wireless 802. 1 1 Com munic ati on ■ Make sure the wireless indicator light is on. ■ Make sure you are using the correct SSID and channel settings. ■ Make sure you are in range of an access point (for an infrastructure connection) or other wirele[...]

T r ouble shooting Re f er ence Guide 6–2 3 If Y ou Cannot C onnec t to a P ar tic ul ar Notebook on th e Net w ork ■ Make sure the notebook is properly connected to the netw ork. ■ Make sure your TCP/IP setup is correct for your netw ork. Select Start > Control Panel > Netw ork Connections. If Y ou Can C onnec t, But t he N et w ork Is[...]

6–2 4 R efe r ence Gui de T r oublesh ooting Confi guring Y our Notebook The BIOS Setup utility helps you conf igure your notebook operation. T o Run t he B IOS Setu p Utilit y The BIOS (basic input and output system) Setup utility enables you to make changes to the notebook system conf iguration, and to tailor the operation of your notebook to y[...]

T r ouble shooting Re fe r ence Guide 6–2 5 Main Menu Setting Description Default BIOS Re vision Shows the current BIOS ve r s i o n . Detected automatically System Time Sets the time using 24-hour f ormat. V alues set take eff ect immediately . System Date Sets the date using dd/mm/yy f ormat (except English, which uses mm/dd/yy f ormat). Langua[...]

6–2 6 R efe r ence Gui de T r oublesh ooting System Devices Men u Setting Description Default Video Displa y De vice Sets whether the bu ilt-in displa y automatically s witches to an e xternal display , if one is detected. Au t o Exter nal P ointing De vice Disab les the inter nal pointing de vices when an e xternal pointing de vice is connected.[...]

T r ouble shooting Re f er ence Guide 6–2 7 Set Administrator Pa s sw o r d Press enter to set, change, or clear the administrator pass word, which protects BIOS Setup settings. The pass word can ha ve no more than 8 characters (0–9, A–Z), and cannot include special or accented characters . Enter Require P assw ord on Boot Sets whether a user[...]

6–2 8 R efe r ence Gui de T r oublesh ooting Boot Menu Setting Description Default Hard Drive +Remov able De vices CD-ROM Driv e Built-in LAN Shows the order of boot de vices. Mo v e the entries to change the order . If the notebook has more than 1 de vice in a + categor y , you can select the one scanned. Built-in LAN provides diskless boot from[...]

T r ouble shooting Re f er ence Guide 6–29 Upd a ting Sof t w are and Driv ers fr om the W eb Software and dri ver updates fo r your notebook are a v ailable for do wnload. For more information, visit the W eb site at http://www .hp.com/support. Using S y stem Reco v er y F eatures The notebook system recov ery process provides se v eral options [...]

6–30 Re fe r ence Guide T r oublesh ooting Safeguarding Y o ur Da ta Software or de vices added to the notebook can cause your system to become unstable. T o safeguard your documents, store personal f iles in the My Documents folder and periodically create a backup copy of My Documents. Setting System Restore points is also recommended. Y our not[...]

T r ouble shooting Re f er ence Guid e 6–31 Opera ting S y s tem (OS) CD Repair T o repair the operating system without deleting your personal data, use the standard Microsoft OS CD that was shipped with the notebook. This CD contains the follo wing preinstalled operating systems: ■ Microsoft W indo ws XP Home or Pro (depending on conf iguratio[...]

6–3 2 R efe r ence Gui de T r oublesh ooting OS CD Reinstall If other recov ery efforts do not successfully repair the notebook, you can reinstall the operating system. Å W ARN ING: P ersonal data and s oftwar e you ha v e installed o n the notebook w ill be lost dur ing the OS CD r einst all. T o prot ect y our data, mak e a bac k up cop y of M[...]

T r ouble shooting Re f er ence Guide 6–33 11. Select Format the partition using the NTFS f ile system (Quick) and press enter . A caution is displayed that formatting this dri v e will delete all current files. 12. Press F to format the dri ve. The reinstallation process be gins. This process takes 1 to 2 hours to complete. The notebook restarts[...]

Re f er ence Guide Inde x–1 In de x 1394 port connecting 5–7 location 1–3 A AC adapter connecting 1–8 jack location 1–3 adjusting brightness 2–6 monitor resolution 5–5 volume 2–6 ALT GR key 2–9 alternate graphics (ALT GR) 2–9 antivirus software 2–14 AT commands 4–4 audio adjusting volume 2–6 device connection 5–3 jack lo[...]

Index–2 Ref er ence Guide Inde x power 1–2 , 1–10 reset 1–4 TV Now! One-Touch 5–5 wireless on-off 1–2 C cable lock slot 1–3 CardBus slot location 1–3 CD-ROM drive copying/creating CDs 2–12 inserting CD 2–10 location 1–2 removing CD 2–10 troubleshooting 6–3 changing the boot device 2–3 cleaning the notebook 2–17 Click b[...]

Inde x Re f er ence Guide Inde x–3 F Fn keys 2–6 front panel components 1–2 function hot keys 2–6 H hard drive activity status light 1–5 holder replacement 5–13 location 1–2 , 1–4 locking 2–15 preparing a new drive 5–14 protecting 2–15 replacing 5–12 troubleshooting 6–5 Hibernation mode 2–2 holder, hard drive 5–13 hot [...]

Index–4 Ref er ence Guide Inde x open/close latch 1–2 Operating System CD reinstall 6–32 repair 6–31 P parallel connection, troubleshooting 6–20 parallel port (LPT1) 1–3 parts of the notebook back panel 1–3 bottom panel 1–4 front panel 1–2 left panel 1–3 right panel 1–2 status lights 1–5 password protection 2–13 PC Cards i[...]

Inde x Re f er ence Guide Inde x–5 S safeguarding data 2–16 , 6–30 saving power 3–3 scroll pad, location 1–2 security locking the hard drive 2–15 locking your notebook 2–13 protecting data 2–16 setting up a password 2–13 virus-protection software 2–14 serial port (COM1) location 1–3 troubleshooting 6–19 setting up the notebo[...]

Index–6 Ref er ence Guide Inde x turning off notebook 2–2 wireless network connection 4–8 turning on notebook 1–10 , 2–2 wireless network connection 4–7 TV Now! One-Touch button 5–5 U updating software 6–29 USB ports location 1–3 troubleshooting 6–20 using BIOS Setup Utility 6–24 V virus-protection software 2–14 volume contr[...]