HP 595199-001 manual

Compaq Pr esario CQ6 2 Notebook P C HP G6 2 Notebook PC Maintenance and S erv i ce Gui de Doc ument P art Number: 60 2 6 33-001 January 2010 This guide is a troubleshooting re ference used for maintaining and se rvicing the computer . It provides comprehensiv e information on identifying computer fe atures, components, and sp are parts; and perform[...]

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© Copyright 2010 He wlett-P ackard De velopment Company , L.P . A TI and A TI Mobility Radeon are trademarks of Adv anced Micro De vices, Inc. Bluetoot h is a trademark o wned by its proprietor and used by Hewlett-P ackard Compan y unde r license. Intel, A rrandale, and Core are trademarks of Intel corporation in the U.S. and o ther countries. Mic[...]

Re vision History Revision Publication Date Description A October 2010 ■ Chapter 1 — added new descriptions for the follo wing components: ❏ Hard dri ve ❏ Memory module ❏ Processor ❏ WLAN module ■ Chapter 3 and Chapter 4 —added new spare part numbers and descriptions for the follo wing components: ❏ Base enclosure ❏ Display asse[...]

Safety warning notice Å W ARNI NG: T o re duce the pos sibility of heat-related inj uries o r of ov erheating the com p uter , do no t place the computer dir ectly on you r la p or ob st ru ct t h e c om p ut er a ir ve nt s. Us e t h e co mp u te r only on a hard , flat surface. Do not allo w another hard surfac e, such as an adj oining optional [...]

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Maintenance and S er vi ce Guide iv Cont ents 1 Product description 2 External component identification Top components . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–1 TouchPad . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . [...]

v Maintenance and Servi ce Guide Conte nt s Speakers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–25 Display assembly . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4?[...]

Conte nt s Maintenance and S er vi ce Guide vi RJ-11 (modem). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9–4 RJ-45 (network) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . [...]

vii Maintenance and Servi ce Guide Conte nt s[...]

Maintenance and S er vi ce Guide 1–1 1 Pr oduc t desc ription Category Description Presario CQ62 Intel UMA Presario CQ62 Intel Discrete HP G62 UMA HP G62 Discrete Product name Compaq Presario CQ62 Notebook PC X X HP G62 Notebook PC X X Processors Intel® Core™ i7-620M Processor (4M cache, 2.66 GHz, SC turbo up to 3.33 GHz) XXXX Intel Core i5-54[...]

1–2 Maintenance and Servi ce Guide Produc t descriptio n ■ 2048 MB total system me mor y (2048 × 1 , 1024 × 2) XXXX ■ 1024 MB total system me mor y (1024 × 1 ) XXXX Hard drives Suppor ts all 9.5-mm , 6.35-cm (2.50-in) SA T A hard drives XXXX C u s t o m e r a c c e s s i b l e XXXX Single hard dr ive configurations: 750 GB, 5400 rpm XXXX 6[...]

Pr oduct desc riptio n Maintenance and S er vi ce Guide 1–3 ■ I n t e l W i - F i 5 1 0 0 w i t h B l u e t o o t h XXXX External media cards (select models only) Digital Media Slot suppor ting SD , MMC, MS , MSPro , xD cards. Suppor ts mini versions of SD , MMC , MS Duo with adapter , no t included XXXX Po r t s A u dio-in (stereo microphone) [...]

1–4 Maintenance and Servi ce Guide Produc t descriptio n[...]

Maintenance and S er vi ce Guide 2–1 2 External component identification To p c o m p o n e n t s To u c h Pa d T o vie w or change the pointing device preferences: 1. Select Start > Devices and Printers . 2. Right-click the de vice repres enting the computer . 3. Select Mouse settings . Item Component Function 1 T ouchP ad light Off — T ouc[...]

2–2 Maintenance and Servi ce Guide External com ponent identif ication Lights ✎ Y our computer might look slightly dif f erent from the illustration in this section. Item Component Description 1 T ouch pad light Off — T ouchPad is enab l ed. Amber — T ouchPad is disab led. 2 Caps loc k light On — Caps lo ck is on. 3 P ower light On—The [...]

External com ponent identif ication Maintenance and S er vi ce Guide 2–3 Buttons Item Compon ent Descrip tion 1 Speakers grill T wo integrated speakers produce sound. 2 P ower b utton* ■ When the comp uter is off, press the button to turn on the computer . ■ When the computer is on, press the button to initiate Sleep . ■ When the comp uter [...]

2–4 Maintenance and Servi ce Guide External com ponent identif ication Keys ✎ Y our computer might look slightly dif f erent from the illustration in this section. Item Component Description 1 esc ke y Displa ys system information when pressed at the same time as the fn key . 2 Send e-mail ke y Opens a new e-mail in your def aul t e-mail client[...]

External com ponent identif ication Maintenance and S er vi ce Guide 2–5 Left-side compon ents ✎ Y our computer might look slightly dif f erent from the illustration in this section. Item Component Function 1 Extern al monitor por t Connects an external V GA monitor or projector. 2 V ent Enables airflow to cool internal components. ✎ The comp[...]

2–6 Maintenance and Servi ce Guide External com ponent identif ication Right-side components ✎ Y our computer might look slightly dif f erent from the illustration in this section. Item Component Function 1 Optical drive light Flashing — Th e optical drive is being accessed. 2 USB por t Connects to an optional USB device . 3 RJ-11 (modem) jac[...]

External com ponent identif ication Maintenance and S er vi ce Guide 2–7 Bottom components Item Component Function 1 Batter y ba y Holds the batter y . 2 V ents (4) Enable airflow to cool internal components. ✎ The computer fan starts up automa tically to cool interna l components and prevent overhe at ing. It is normal for the internal fan to [...]

2–8 Maintenance and Servi ce Guide External com ponent identif ication Displa y compon ents Item Component Description 1 Inter nal microphone Records sound 2 W ebcam (select models only) Records audio and video and captures still photographs 3 W e bcam light (select models only) On — The webcam is in us e.[...]

External com ponent identif ication Maintenance and S er vi ce Guide 2–9 W i r eless antennas The computer model has at least 2 antennas that send an d receiv e signals from 1 or mo re wireless de vices. These antennas are not visible from the outside of the computer . ✎ For optimal transmission, keep the areas immediately a round the antennas [...]

2–10 Maintenance and Servi ce Guide External com ponent identif ication Additional har dw are components Item Component Description 1 P ower cord* Connects an A C adapter to an AC outlet. 2 AC adapter Con ver ts A C power to DC pow er. 3 Batter y* P owers the computer when the computer is not connected to external power . *Batteries a nd power co[...]

Maintenance and S er vi ce Guide 3–1 3 Illustrated parts catalog Service tag When ordering parts or requ esting information, provide the compute r serial number and model number located on the service tag. Component Description 1 Product name The name affixed to the front of the compute r . 2 Serial number (s/n) An alphanumeric identifier tha t i[...]

3–2 Maintenance and Servi ce Guide Illustr ated parts catalog Computer major components[...]

Illustr ated parts catalog Maintenance and S er vi ce Guide 3–3 Item Description Spare par t number 1 39.6-cm (15.6-in) High Definition (HD), ligh t-emitting diode (LED) displa y a ssembly f or use in: HP G62 biscotti computer models 595185-001 HP G62 biscotti computer models with webcam 595186-001 Presario CQ6 2 biscotti computer models 602170-0[...]

3–4 Maintenance and Servi ce Guide Illustr ated parts catalog Spain 595199-071 Switzerland 595199-BG1 T aiwan 595199-AB1 Thailand 595199-281 Tu r k e y 595199-141 United Kingdom 595199-031 4 Speaker assem bly (includes cab l e) 602744-001 5 T op cover (includes T ouchP ad board ) f o r use in: Biscotti computer models 595206-001 Matte black compu[...]

Illustr ated parts catalog Maintenance and S er vi ce Guide 3–5 GL40 DDR2 UMA system board (for model 1.1 only) 616448-001 GL40 DDR2 UMA system board with HDMI card reader (for model 1.1 only) 616449-001 HM55 WiMax UMA system board with HDMI card reader (for model 1.2 only) 628482-001 11 Memory module (1066 MHz, DDR3) 1 GB (1066 MHz, DDR3) 598859[...]

3–6 Maintenance and Servi ce Guide Illustr ated parts catalog Intel Core i3 -380M Processor (3M cache, 2.53 GHz, SC turbo up to 2.53 GHz) (fo r model 1.2 only) 625823-001 Intel P entium P6200 Processor (3M cache, 2.13 GHz) (for model 1.2 only) 625831-00 1 Intel Core i5-580M Processor (3M cache, 2.66-3.33 GHz, SC turbo up to 2.53 GHz) (for model 1[...]

Illustr ated parts catalog Maintenance and S er vi ce Guide 3–7 Intel WiFi Link 5100 802.11/b/g/n WLAN modu le f or use in Afghanistan, Albania, Algeri a, Andorra, Angola, Antigua and Barbuda, Argentina, Ar meni a, Aruba, Au stralia, A ustr ia, Azerbaijan, the Bahamas, Bahrain, Bangladesh, Barbados, Belarus, Belgium, Belize, Benin, Ber muda, Bhut[...]

3–8 Maintenance and Servi ce Guide Illustr ated parts catalog Ralink RT3090BC4 802.11b/g/n 1x1 WiFi and Bluetooth 2.1+EDR Combo Adapter (BT3.0+HS ready) (for model 1.2 only) 602992-001 Intel Centr ino Advanced -N + WiMAX 6250 (for model 1.2 only) 619997-00 1 Broadcom 4313 802.11b/g/n 1x1 WiFi and 2070 Bluetooth 2.1+EDR Combo ada pter (BT3.0+HS re[...]

Illustr ated parts catalog Maintenance and S er vi ce Guide 3–9 Displa y assembly components[...]

3–10 Maintenance and Servi ce Guide Illustr ated parts catalog Item Description Spa re par t number 1 Displa y bezel Presario CQ62 with webcam and microphone modules 5 95190-001 Presario CQ62 with microphone mod ule only 595189-001 HP G62 with webcam an d microphon e modules 595193-001 HP G62 with microphone module only 595192-001 HP G62 CCFL wit[...]

Illustr ated parts catalog Maintenance and S er vi ce Guide 3–11 Pl a s t i c s K i t Item Description Spare part number Plastics Kit: 595200-001 1 Hard drive cov er 2 Wireless module compar tment cov er[...]

3–12 Maintenance and Servi ce Guide Illustr ated parts catalog Mas s s to r age d e vi ce s Item Description Spare par t number 1 Hard drive (includes connector and bracket) 750 GB, 5400 rpm (for model 1.2 only) 603787-001 640 GB, 5400 rpm 603785-001 500 GB, 7200 rpm 634919-001 320 GB, 7200 rpm 599055-001 250 GB, 7200 rpm 599054-001 160 GB, 7200 [...]

Illustr ated parts catalog Maintenance and S er vi ce Guide 3–13 Mis ce ll aneo us part s Description Spare par t number A C adapter: 65-W AC adapter 613152-001 90-W AC adapter 613153-001 Cable Kit Hard drive connector cable Optical dr ive connector cab l e P o we r but t o n c a bl e RJ-11 cable T ouchPad button board cable T ouchPad cable USB c[...]

3–14 Maintenance and Servi ce Guide Illustr ated parts catalog Sequential part number listing Spare part number Description number 490371-001 P ower cord f or use in Nor th America wit h both HP G62 an d Presar io CQ62 computer models 490371-011 P ower cord f or use in Austr al ia with both HP G62 and Presar io CQ62 computer models 490371-021 P o[...]

Illustr ated parts catalog Maintenance and S er vi ce Guide 3–15 580101-002 Atheros AR9285 802.11 a/b/g/ n 2x2 WiFi adapter for use in Afghan istan, Albania, Alger ia, Andorra, Angola, Antigua an d Barbuda, Argentian, Ar menia, Aust ralia, A ustria, Azerbaijan, Bah amas, Bahrain, Barbados, Belgium, Belize, Benin, Bhutan, Bosnia and Herzegovina, B[...]

3–16 Maintenance and Servi ce Guide Illustr ated parts catalog 593530-001 Intel WiFi Link 5100 802.11/b/g/n WLAN modu le f or use in Afghanistan, Albania, Alger ia, Andorra, Angola, Antigua and Barbuda, Argentina, Ar menia, Ar uba , Austr alia, Austria, Azerbaijan, the Bahamas, Bahrain, Bangladesh, Barbados, Belarus, Belgium, Belize, Benin, Bermu[...]

Illustr ated parts catalog Maintenance and S er vi ce Guide 3–17 595195-001 Displa y hinge kit (includes left and right displ a y hi nges) 595196-001 Wireless antenna kit (incl udes wireless antenna transceivers and cab l e) 595197-001 Displa y screw kit 595198-001 Display rubber kit 595199-001 K eyboard fo r use in Nor th Amer ica (includes keyb[...]

3–18 Maintenance and Servi ce Guide Illustr ated parts catalog 595832-001 F an/heat sink assembly f or use with UMA systems (includes replacement ther mal mater ial) 595833-001 F an/heat sink assembly f or use with discret e systems (includes repl acement ther mal mate rial) 597622-001 Intel Core i3-330M Processor (3M cache, 2.13 GHz) (for model [...]

Illustr ated parts catalog Maintenance and S er vi ce Guide 3–19 605141-001 39.6-cm (15.6-in) HD , lig ht-emitting diode display assemb ly for HP G62 silv er computer models (f o r model 1.1 only) 605142-001 39.6-cm (15.6-in) HD , lig ht-emitting diode display assemb ly for HP G62 silver computer models with webcam (f or model 1.1 onl y) 605145-0[...]

3–20 Maintenance and Servi ce Guide Illustr ated parts catalog 616449-001 GL40 DDR2 UMA system board with HDMI card reader (for model 1.1 only) 616450-001 High Definition CCFL displ a y panel (incl udes disp lay panel and backlight cab les ) (f or mode l 1.1 only) 616452-001 39.6-cm (15.6-in) HD , light-emitting diode CCFL disp lay assemb ly for [...]

Maintenance and S er vi ce Guide 4–1 4 Remo val and r eplacement procedur es Preliminary replacemen t requir ements To o l s r e q u i r e d Use the follo wing tools to complete th e remov al and replacement procedures: ■ Flat-bladed scre wdri ver ■ Magnetic scre wdriv e r ■ Phillips P0 and P1 scre wdriv ers Ser vice consider ations Before [...]

4–2 Maintenance and Servi ce Guide Remo val and replacement procedures Dri ve handling Ä CAUT I ON: Dri ves are f ragile components that m ust be handled w ith care . T o pre vent damage t o the computer , damage to a dri ve , or loss of infor mation, obs er ve thes e precauti ons: ■ Bef ore r emoving or inserting a har d dri ve , shut dow n t[...]

Remo val and r eplacement procedur es Maintenance and S er vi ce Guide 4–3 The follo wing table shows ho w humidity affects the electros tatic voltage le vels generated by dif ferent acti vities. Ä CAUT I ON: A product can be degr aded by as little as 7 00 V . P ackaging and tr ansporting guid elines Follo w these grounding guidelines when packa[...]

4–4 Maintenance and Servi ce Guide Remo val and replacement procedures Equipment guidel ines Grounding equipment must in clude either a wrist strap or a foo t strap at a grounded workstation. ■ When seated, wear a wrist strap conn ected to a grounde d system. Wrist straps are fle xible straps with a minimum of one mego hm ±10% resistance in th[...]

Remo val and r eplacement procedur es Maintenance and S er vi ce Guide 4–5 Component replacement pr ocedures This chapter provides remov al and replacement procedures. There are as many as 62 scre ws, in 5 different sizes, that must be remo ved, replaced, or loosened when servicing the computer . Make special note of each s crew s ize and locatio[...]

4–6 Maintenance and Servi ce Guide Remo val and replacement procedures Computer feet The compute r feet are adhesi ve-back ed rubber pads. Th e feet are included in the Rubber Kit, spare part number 595198-001 . There are 4 rubber f eet that attach to the base enclosure in the locations illustrated below .[...]

Remo val and r eplacement procedur es Maintenance and S er vi ce Guide 4–7 Batter y Before disassembling the computer: 1. Shut do wn the computer . If you are unsure whether the computer is off or in Hib e rnation, turn the computer on, and then shut it down through the operating system. 2. Disconnect all ex ternal de vices connected to the compu[...]

4–8 Maintenance and Servi ce Guide Remo val and replacement procedures Hard dri ve ✎ The hard dri ve spare part kit includes a hard dri ve brack et and hard dri ve connector . The hard dri ve bracket and hard driv e connector, as well as the hard dri ve bracket scre ws, a re also av ailable in the Hard Driv e Ha rdware Kit. Before removing the [...]

Remo val and r eplacement procedur es Maintenance and S er vi ce Guide 4–9 3. Remov e the three Ph illips PM2.5×5.0 screws 1 that secure the hard dri ve to the computer . 4. Grasp the Mylar tabs 2 on the hard dri ve, and then slide the ha rd driv e to the left to disconnect it from the system board. 5. Disconnect the hard dri ve cable from the s[...]

4–10 Maintenance and Servi ce Guide Remo val and replacement procedures Memor y module Before removing the memory module: 1. Shut do wn the computer . If you are unsure whether the computer is of f or in Hibernation, turn the computer on, and then shut it down through the operating system. 2. Disconnect all ex ternal de vices connected to the com[...]

Remo val and r eplacement procedur es Maintenance and S er vi ce Guide 4–11 3. Spread the retaining tabs 1 a way from the memory module. (The edge of the module opposite the slot rises aw ay from the computer .) 4. Remov e the memory m odule 2 by pulling the modu le away from the slot at an angle. Memory modules are designed with a notch 3 to pre[...]

4–12 Maintenance and Servi ce Guide Remo val and replacement procedures Wi reless module Before removing the WLAN module: 1. Shut do wn the computer . If you are unsure whether the computer is of f or in Hibernation, turn the computer on, and then shut it down through the operating system. 2. Disconnect all ex ternal de vices connected to the com[...]

Remo val and r eplacement procedur es Maintenance and S er vi ce Guide 4–13 Remov e the wireless module: Ä CAUT I ON: T o prev ent an un re sponsive s ystem , replace the wire l ess module only w it h a wir eless module authori zed f or use in the computer b y the gov ernmental agency that r egulates w ireles s de v ices in y our country or regi[...]

4–14 Maintenance and Servi ce Guide Remo val and replacement procedures Opti cal dr iv e ✎ The optical dri ve spare part kit includes an optical dri ve bezel and optical driv e bracket. Before rem oving the o ptical driv e: 1. Shut do wn the computer . If you are un sure whether the comp uter is off or in Hibernation, turn the com puter on, and[...]

Remo val and r eplacement procedur es Maintenance and S er vi ce Guide 4–15[...]

4–16 Maintenance and Servi ce Guide Remo val and replacement procedures 4. T o replace the optical dri ve bracket, position the optical driv e with the rear towa rd you. 5. Remov e the two Phillips PM2.0×3.0 scre ws 1 that secure the optical driv e bracket to the optical dri ve. 6. Remov e the optical driv e bracket 2 . Rev erse this procedure t[...]

Remo val and r eplacement procedur es Maintenance and S er vi ce Guide 4–17 Keyb o a r d Before removing the k eyboard: 1. Shut do wn the computer . If you are unsure whether the computer is off or in Hib e rnation, turn the computer on, and then shut it down through the operating system. 2. Disconnect all ex ternal de vices connected to the comp[...]

4–18 Maintenance and Servi ce Guide Remo val and replacement procedures Remov e the keyboard: 1. T u rn the computer upside do wn, with the front tow ard you. 2. Remov e the three Phillips PM2.5×5.0 and three Phillips PM2.5x6.5 scre ws th at secure the keyboard to the computer . 3. T urn the computer right-side up, with the front to ward you. 4.[...]

Remo val and r eplacement procedur es Maintenance and S er vi ce Guide 4–19 7. Release the zero inser tion force (ZIF) connector 1 to which the keyboard cable is attached, and then disconnect the keyboard cable 2 from the system board. 8. Remov e the keyboard. Re verse this procedure to install the ke yboard.[...]

4–20 Maintenance and Servi ce Guide Remo val and replacement procedures To p c o v e r Before removing the top co ver: 1. Shut do wn the computer . If you are unsure whether the computer is of f or in Hibernation, turn the computer on, and then shut it down through the operating system. 2. Disconnect all ex ternal de vices connected to the comput[...]

Remo val and r eplacement procedur es Maintenance and S er vi ce Guide 4–21 5. Remov e the Phillips PM2.5×6.0 screw that secures the switch co ver to the computer . 6. Release the power b utton ZIF connector 1 , speaker cable 2 , touchpad ZIF connector 3 , and touchpad b utton ZIF connecto r 4 .[...]

4–2 2 Maintenance and Serv ice Guide Remo val and replacement procedures 7. Lift the rear edge of the top cover 1 until the top cov er disengages from the base enclosure. 8. Remov e the top cover 2 . ✎ The T ouchP ad is glued to the top co ver and is included with the top cov er spare part. Re verse this procedure to install the top co ver .[...]

Remo val and r eplacement procedur es Maintenance and S er vi ce Guide 4–2 3 P o wer button board Before removing the po wer button board: 1. Shut do wn the computer . If you are unsure whether the computer is off or in Hib e rnation, turn the computer on, and then shut it down through the operating system. 2. Disconnect all ex ternal de vices co[...]

4–2 4 Maintenance and Serv ice Guide Remo val and replacement procedures T ouc hpad button board Before removing the touchpad button board: 1. Shut do wn the computer . If you are unsure whether the computer is of f or in Hibernation, turn the computer on, and then shut it down through the operating system. 2. Disconnect all ex ternal de vices co[...]

Remo val and r eplacement procedur es Maintenance and S er vi ce Guide 4–2 5 Speak ers Before removing the speak ers: 1. Shut do wn the computer . If you are unsure whether the computer is off or in Hib e rnation, turn the computer on, and then shut it down through the operating system. 2. Disconnect all ex ternal de vices connected to the comput[...]

4–2 6 Maintenance and Serv ice Guide Remo val and replacement procedures Displa y assembly Before removing the displ a y assembly: 1. Shut do wn the computer . If you are unsure whether the computer is of f or in Hibernation, turn the computer on, and then shut it down through the operating system. 2. Disconnect all ex ternal de vices connected t[...]

Remo val and r eplacement procedur es Maintenance and S er vi ce Guide 4–2 7 Remov e the display assembly: 1. Disconnect the display p a nel cable 1 and the microphone cable 2 f rom the system board and remove it from its routing channel. 2. Pull the antenna cable s through the opening in the top cover 3 and disengage the cables from the cl ip in[...]

4–2 8 Maintenance and Serv ice Guide Remo val and replacement procedures Ä CAUT I ON: Support the display as sembly w hen r emov ing the follo wing sc re ws . Failur e to support the display assembly can re s ult in damage to the display assembly and other computer components. 4. Remov e the four Ph illips PM2.5×7.0 screws 1 securing the displa[...]

Remo val and r eplacement procedur es Maintenance and S er vi ce Guide 4–2 9 6. T o replace the display bezel or any of the dis play a ssembly internal co mponents, remo ve the following scre w cov ers and screws: 1 2 mylar screw co vers on the display bezel bottom edge . The display mylar screw c ov ers are included in the Display Rubber Kit, sp[...]

4–30 Maintenance and Servi ce Guide Remo val and replacement procedures 7. T o remo ve the Display Bezel, fle x the insi de edges of the bezel at the top and bottom 1 , and the left and right sides 2 , until the bezel disengages from the display enclosure. 8. Remov e the display bezel 3 . Re verse this procedure to install the display bezel. 9. T[...]

Remo val and r eplacement procedur es Maintenance and S er vi ce Guide 4–31 11. T o replace the display hinge cov ers, remove the tw o Phillips PM2.5×6.0 screws 1 that secure each hinge to the display enclosure. 12. Remov e the display hinge covers 2 . The display hinge cove rs are av ailable using spare part number 600650-001. Re verse this pro[...]

4–3 2 Maintenance and Serv ice Guide Remo val and replacement procedures 15. T o replace the display panel brackets, remove the two Phillips PM2.0×3.0 scre ws 1 that secure each bracket to the display panel. 16. Remov e the display panel brackets 2 from the display panel. The display panel brac kets are a vailable using spare part number 595195 [...]

Remo val and r eplacement procedur es Maintenance and S er vi ce Guide 4– 33 USB bo ard Before removing the USB board: 1. Shut do wn the computer . If you are unsure whether the computer is off or in Hib e rnation, turn the computer on, and then shut it down through the operating system. 2. Disconnect all ex ternal de vices connected to the compu[...]

4–3 4 Maintenance and Serv ice Guide Remo val and replacement procedures Po w e r c o n n e c t o r Before removing the po wer connector cable: 1. Shut do wn the computer . If you are unsure whether the computer is of f or in Hibernation, turn the computer on, and then shut it down through the operating system. 2. Disconnect all ex ternal de vice[...]

Remo val and r eplacement procedur es Maintenance and S er vi ce Guide 4–3 5 Bluetooth module Before removin g the Bluetooth modul e: 1. Shut do wn the computer . If you are unsure whether the computer is off or in Hib e rnation, turn the computer on, and then shut it down through the operating system. 2. Disconnect all ex ternal de vices connect[...]

4–3 6 Maintenance and Serv ice Guide Remo val and replacement procedures Modem Before removing the modem: 1. Shut do wn the computer . If you are unsure whether the computer is of f or in Hibernation, turn the computer on, and then shut it down through the operating system. 2. Disconnect all ex ternal de vices connected to the computer . 3. Disco[...]

Remo val and r eplacement procedur es Maintenance and S er vi ce Guide 4–3 7 S ystem boar d ✎ The system board spare part kit includes UMA or discre te graphics subsystem memory and replacement thermal material. Before removing the system board: 1. Shut do wn the computer . If you are unsure whether the computer is off or in Hib e rnation, turn[...]

4–3 8 Maintenance and Serv ice Guide Remo val and replacement procedures ■ Modem module (see “Modem” on page 4-36 ) ■ Fan/heat sink assembly (see “Fan/heat sink assembly” on page 4-41 ) ■ Processor (see “Processor” on page 4-47 )[...]

Remo val and r eplacement procedur es Maintenance and S er vi ce Guide 4–3 9 Remov e the system board: 1. Disconnect the RJ-11 cable 1 from its mount ing clip in the base enclosure. 2. Disconnect the optical dri ve connector cable 2 from the system board. 3. Disconnect the bluetooth cable 3 from the sy stem board. 4. Disconnect the USB cable 4 fr[...]

4–40 Maintenance and Servi ce Guide Remo val and replacement procedures RT C ba t t e r y Before removing the R TC battery: 1. Shut do wn the computer . If you are unsure whether the computer is of f or in Hibernation, turn the computer on, and then shut it down through the operating system. 2. Disconnect all ex ternal de vices connected to the c[...]

Remo val and r eplacement procedur es Maintenance and S er vi ce Guide 4–41 Fa n/heat sink assembly Before removing the f an/heat sink as sembly: 1. Shut do wn the computer . If you are unsure whether the computer is off or in Hib e rnation, turn the computer on, and then shut it down through the operating system. 2. Disconnect all ex ternal de v[...]

4–4 2 Maintenance and Serv ice Guide Remo val and replacement procedures Remov e the fan/heat sink assembly: ✎ Due to the adhesi ve quality of the thermal material loca ted between the fan/heat sink assembly and system board components, you might need to mo ve the fan/heat sink assembly from side to side to deta ch the assembly . Ä CAUT I ON: [...]

Remo val and r eplacement procedur es Maintenance and S er vi ce Guide 4–4 3 3. Loosen the four Phillips sp ring-loaded capti ve screws 1 that secure the fan/heat sink assembly . 4. Remov e the fan/heat sink assembly 2 by lifting it straight up.[...]

4–44 Maintenance and Servi ce Guide Remo val and replacement procedures ✎ Steps 5 through 8 apply only to computer models equipp ed with graphics subsystems having discrete memory . 5. T u rn the system board right-side up, with the front tow a rd you. 6. Disconnect the fan cable from the system board. 7. Loosen the two Phillips capt iv e screw[...]

Remo val and r eplacement procedur es Maintenance and S er vi ce Guide 4–4 5 The follo wing illustration shows the replacement thermal material locatio ns for computer mo dels graphics subsystems ha ving UMA memory ✎ The thermal material must be thorough ly clea ned from the surfaces of the fa n/he at sink assembly and the system board componen[...]

4–46 Maintenance and Servi ce Guide Remo val and replacement procedures The follo wing illustration shows the re placement thermal material locations for computer models equipped with graphics subsystems with discrete memory . ✎ The thermal material must be thorough ly cleaned from the surfaces of the fan/ heat sink assembly and th e system boa[...]

Remo val and r eplacement procedur es Maintenance and S er vi ce Guide 4–4 7 Process or ✎ The processor spare part kit includ es replacement thermal material. Before removing the processor , follow t hese steps: 1. Shut do wn the computer . If you are unsure whether the computer is off or in Hib e rnation, turn the computer on, and then shut it[...]

4–4 8 Maintenance and Serv ice Guide Remo val and replacement procedures 9. Remov e the wireless module (see “W ireless module” on page 4-12 ). 10. Remov e the optical dri ve (see “Optical driv e ” on page 4-14 ). 11. Remov e the ke yboard (see “Ke yboard” on page 4-17 ). 12. Remov e the top cov er (see “T op cover” on page 4-20 )[...]

Remo val and r eplacement procedur es Maintenance and S er vi ce Guide 4–4 9 Remov e the processor: 1. Use a flat-bladed scre wdrive r to turn the processor locking scre w 1 one-half turn counte rclockwise until you hear a click. 2. Lift the processor 2 straight up and remove it. ✎ When you in stall the processor , th e gold triangle on the pro[...]

4–5 0 Maintenance and Serv ice Guide Remo val and replacement procedures RJ-11 connector Before removing th e RJ -11 connector: 1. Shut do wn the computer . If you are unsure whether the computer is of f or in Hibernation, turn the computer on, and then shut it down through the operating system. 2. Disconnect all ex ternal de vices connected to t[...]

Remo val and r eplacement procedur es Maintenance and S er vi ce Guide 4–51 Remov e the RJ-11 connector 1. Remov e the cable from the clips 1 , and then lift the connector straight up 2 and out of the computer . Re verse this procedure to install the RJ-11 connector .[...]

4–5 2 Maintenance and Serv ice Guide Remo val and replacement procedures[...]

Maintenance and S er vi ce Guide 5–1 5 Setup Utility Starting Setup Utility Setup Utility is a R OM-based informatio n and customization utility t h at ca n be used ev en when the Windo ws operating system is not working. Ä CAUT I ON: Open Setup Utilit y by turning on or restarting the computer . While t he Press the E SC k ey for Startup Menu m[...]

5–2 Maintenance and Servi ce Guide Setup Utility Nav igating and sel ec ting in Setup Utility Because Setup Utility is not W indows based, it does not support t h e T ouchP ad. Navigation and selection are by keystroke. ■ T o choose a menu or a menu item, use the arro w keys. ■ T o choose an item in a list or to toggle a field, for e xam ple [...]

Setup Utilit y Maintenance and S er vi ce Guide 5–3 Ex iting Setup Utility Y ou can exit Setup Utility with or without sa ving changes. ■ T o e xit Setup Utility and save the changes from the current session: If the Setup Utility menus are not visible, press the esc ke y to return to the menu display . Then use the arrow ke ys to select Exit &g[...]

5–4 Maintenance and Servi ce Guide Setup Utility S ystem Conf iguration menu Diagnostics m enu Select T o do this Language Suppor t Ch ange Setup U tility language. Button Sound (select models only) Enable/disab le the capacitive button tapping sound. Vir tualization T echnolog y (select models only) Enable/disab le the processor Vir t ualization[...]

Maintenance and S er vi ce Guide 6–1 6 Specifications Computer specifications Metri c U . S. Dimensio ns Width 37.4 cm 14.7 in Depth 24.7 cm 9.7 in Height (front) 3.2 cm 1.3 in Height (rear 3.7 cm 1.5 We i gh t Equipped with 6-cell batter y and op tical dr ive 2.5 kg 5.5 Ibs Input power Operating voltage 18.5 V dc @ 3.5 A - 65 W or 19.0 V dc @ 4.[...]

6–2 Maintenance and Servi ce Guide Spe cifica tion s 3 9 .6 -cm (15.6-in) HD display specifications Metric U .S. Dimensions Height 21.0 cm 8.27 in Width 35.9 cm 14.1 in Diagonal 39.6 cm 15.6 in Number of color s Up to 16.8 million Contrast ratio 500:1 BV; 300:1 A G Brightness 200 nits typical Pixel resolution Pitch 0.259 x 0.259 mm F or mat 13 68[...]

Spe cifica tion s Maintenance and S er vi ce Guide 6–3 Hard dr ive specifications 500 GB* 320 GB* 2 50 GB* 160 GB* Dimensions Height 9.5 mm 9.5 mm 9.5 mm 9.5 mm Width 70 mm 70 mm 70 mm 70 mm W eight 115 g 11 5 g 115 g 115 g Interface type SA T A SA T A SA T A SA T A T ransfer rate 140 MB/sec 140 MB/sec 140 MB/sec 140 MB/sec Security A T A securit[...]

6–4 Maintenance and Servi ce Guide Spe cifica tion s D VD±RW and CD-R W SuperM ulti Double-La yer Combo Dr iv e with Li ghtSc ribe specifications Applicable disc Read: Write: CD-D A, CD+(E)G, CD-MIDI, CD-TEXT , CD-ROM, CD-ROM XA, MIXED MODE CD , CD-I, CD-I Bridge (Photo-CD , Video CD), Multisession CD (Photo-CD , CD-EXTRA, P or tf olio , CD-R, C[...]

Spe cifica tion s Maintenance and S er vi ce Guide 6–5 Blu-ra y ROM with L ightScribe D VD±R/R W SuperMulti Double -La yer Dri ve specifications S ystem DMA specifications Applicable disc Read: Write: BD-ROM, BD-R OM-DL, BD-R, BD-R-DL, BD-RE, BD-RE-DL, D VD-ROM, D VD+R, D VD+R-DL, D VD+RW , D VD-R, D VD-R-DL, D VD-RW , D VD-system memor y (V er [...]

6–6 Maintenance and Servi ce Guide Spe cifica tion s S ystem interrupt specifications S ystem I/O address specifications Hard ware IRQ System function IRQ0 System Timer IRQ1 Standard 101/102-Ke y or Microsof t natural PS/2 K eyboard with HP QLB IRQ8 System CMOS/real time cloc k IRQ10 Intel 5 Series/34 00 Series Chipset Family SMBus C ontroller - [...]

Spe cifica tion s Maintenance and S er vi ce Guide 6–7 0x000000B4-0x000000B5 Programmab le interr upt controller 0x000000B8-0x000000B9 Programmab le interr upt controller 0x000000BC-0x000000BD Programmab l e interrup t controller 0x000004D0-0x000004D1 Pro grammab le i nterrupt controller 0x00000040-0x00000043 System Timer 0x00000050-0x00000053 Sy[...]

6–8 Maintenance and Servi ce Guide Spe cifica tion s S ystem memor y map spec ifications 0x000003B0-0x000003BB Intel Graphics Media Accelerator HD 0x000003C0-0x000003DF Intel Graphics Media Accelerator HD 0x00000062-0x0000006 2 Microsoft ACPI-Compliant Embedded Controller 0x00000066-0x0000006 6 Microsoft A CPI Co mpliant Embedded Controller 0x000[...]

Spe cifica tion s Maintenance and S er vi ce Guide 6–9 0xFED45000-0xFED8FFFF Mo therboard resources 0xFEE00000-0xFEEFFFFF Motherboard resources 0x54400000-0x54403FFF High Definition Audio Controller 0x50000000-0x503FFFFF In tel Graphics Media Accelerator HD 0x40000000-0x4FFFFFFF Intel Graphics Media Accelerator HD 0x54405000-0x544057FF In tel PCH[...]

6–10 Maintenance and Servi ce Guide Spe cifica tion s[...]

Maintenance and S er vi ce Guide 7–1 7 Back up and r eco v er y Recov ery after a system failure is as complete as your most current ba ckup. HP recommends creating recovery discs immediately after software setup. As you add new software and data files, continue to back up your system on a regular basi s to maintain a reasonably current backup. T[...]

7–2 Maintenance and Servi ce Guide Back up and reco very ■ Number each disc be fore inser ting it into the optical driv e. ■ If necessary , exit the program before you have f inished creating the recovery discs. The next time you open Recov ery Manager , you a re prompted to continue the disc creation process. T o create a set of recov ery di[...]

Back up and reco very Maintenance and S er vi ce Guide 7–3 Using s ystem r estore points When backing up your system, you are creating a system re store point. A system restore point allo ws you to sav e and name a snapshot of your hard driv e at a specific point in time. Recov er back to that point if you want to re verse subsequent chang es mad[...]

7–4 Maintenance and Servi ce Guide Back up and reco very Pe r f o r m i n g a r e c o v e r y ✎ Y ou can recov er only files that you have p reviously backed up. HP recommends using Recov e ry Manager to create an entire dri ve backup as soon as you set up the computer . Recov ery Manager software allo ws yo u to repair or restore the system if[...]

Maintenance and S er vi ce Guide 8–1 8 Connec tor pin assignments Audio-in (mic roph one) Audio-out (headphone) Pin Signal 1 Audio signal in 2 Audio signal in 3 Ground Pin Signal 1 Audio out, left channel 2 A udio out, right chan nel 3 Ground[...]

8–2 Maintenance and Servi ce Guide Connect or pin assignments External monitor Pin Signal 1 Red analog 2 Green analog 3 Blue analog 4 Not connected 5 Ground 6 Ground analog 7 Ground analog 8 Ground analog 9 +5 VDC 10 Ground 11 Monitor detect 12 DDC 2B data 13 Horizontal sync 14 V er tical sync 15 DDC 2B cloc k[...]

Connec tor pin assignments Maintenance and S er vi ce Guide 8–3 HDM I Pin Signal 1 T ransition minimized diff erential sign al (TDMS) data 2+ 2 T ransition minimized diff erential signal (TDMS) data 2 shield 3 T ransition minimized diff ere ntial signal (TDMS) data 2- 4 T ransition minimized diff erential signal (TDMS) data 1+ 5 T ransition minim[...]

8–4 Maintenance and Servi ce Guide Connect or pin assignments RJ-11 (modem) RJ- 45 (network) Pin Signal 1 Unused 2 Tip 3 Ring 4 Unused 5 Unused 6 Unused Pin Signal 1 T ransmit + 2 T ransmit - 3 Receive + 4 Unused 5 Unused 6 Receive - 7 Unused 8 Unused[...]

Connec tor pin assignments Maintenance and S er vi ce Guide 8–5 Univ ersal Serial Bus Pin Signal 1 +5 VDC 2 Data - 3 Data + 4 Ground[...]

8–6 Maintenance and Servi ce Guide Connect or pin assignments[...]

Maintenance and S er vi ce Guide 9–1 9 P o wer cor d set requir ements The wide range input feature of the computer permits it to operate from any line voltage from 100 to 120 v olts A C or from 220 to 240 volts A C. The 3-conductor po wer cord set included with the computer meets the requirements for use in the country or region where the equipm[...]

9–2 Maintenance and Servi ce Guide P owe r c o rd s et re q u i rem e n t s Requir em ents for specific countries and regions Country/region Accredited ag ency Applicable note nu mber Au stralia EANSW 1 Au stria O VE 1 Belgium CEBC 1 Canada CSA 2 Denmark DEMKO 1 Finland FIMK O 1 F rance UTE 1 Ger many VDE 1 Italy IMQ 1 Japan METI 3 The Netherlan [...]

Maintenance and S er vi ce Guide 10–1 10 Recycl in g Battery When a battery has reached the end of its useful life, do not dispose of the battery in gen eral household waste. Follo w the local laws and re gulations in yo ur area for computer battery disposal. Displa y Å W ARNI NG: The bac k light cont ains merc ur y . Exerc ise cautio n when r e[...]

10–2 Maintenance and Servi ce Guide Rec ycli n g Perform the follo wing steps to di sa ssemble the display assembly: 1. R em ove a l l s c rew c ove r s 1 and scre ws 2 that secure the display be zel to the display assembly . 2. Lift up and out on the left and righ t inside edges 1 and the top and bottom inside edges 2 of th e display bezel until[...]

Rec ycli n g Maintenance and S er vi ce Guide 10–3 4. Remov e the two scre ws 1 that secure each hinge to the display en closure and lift up to remo ve the display hinge co vers 2 . 5. Remov e all screws 1 that secure the display panel assembly to the di splay enclosure. 6. Remov e the display panel assembly 2 from the display enclosure. 7. T u r[...]

10–4 Maintenance and Servi ce Guide Rec ycli n g 9. Use a sharp-edged tool to cut the tape 1 that secures the sides of the disp lay panel to the display panel frame. 10. Remove the display panel frame 2 from the display panel. Remo ve the scre ws 1 that secure the backlight cov er to the display panel. 11. Lift the top edge of the backlight co ve[...]

Rec ycli n g Maintenance and S er vi ce Guide 10–5 15. T urn the display panel upside do wn. 16. Remov e the backlight frame from the display panel. Å W ARNI NG: The bac k light cont ains merc ur y . Exerc ise cautio n when r emov ing and handling the backligh t to av oid damaging this component and cau sing exposur e to the mer cury . 17. Remov[...]

10–6 Maintenance and Servi ce Guide Rec ycli n g 18. Disconnect the display cable 1 from the LCD panel. 19. Remov e the screws 2 that secure the LCD panel to the display rear panel. 20. Release the LCD panel 3 from th e display rear panel. 21. Release the tape 4 that secures the LCD panel to the display rear panel. 22. Remov e the LCD panel. 23. [...]

Maintenance and S er vi ce Guide Inde x–1 Inde x A AC adapters product description 1–3 spare part numbers 3–12 administrator password 5–3 antenna disconnecting 4–13 location 2–9 , 4–13 audio, product description 1–2 audio-in jack pin assignments 9–1 audio-out jack pin assignments 9–1 B backing up 8–1 , 8– 2 backup files and [...]

Index –2 Maintenance and Servi ce Guide Index F f11 recovery 8–4 fan removal 4–40 spare part number 3–4 , 4–39 feet locations 4–6 spare part number 4–6 G graphics, product description 1– 1 grounding eq uipment 4–4 H hard drive precautions 4–2 product description 1–2 removal 4–8 spare part number 3–4 , 3–11 , 4–8 , 4–[...]

Index Maintenance and S er vi ce Guide Inde x–3 microphone 9–1 modem 9–4 monitor port 9–2 network 9–4 RJ-11 9–4 RJ-45 9–4 USB 9–5 plastic parts 4–1 Plastics Kit contents 3–10 ports product description 1–3 power button 2–3 power button board removal 4–22 , 4–23 spare part number 4–22 , 4–23 power cord set requirements[...]

Index –4 Maintenance and Servi ce Guide Index removal 4–37 spare part number 3–4 System Configuration menu 5–4 system information 5–2 , 5–3 system memory map 6–8 system recovery points 8–3 T thermal material 4–40 thermal module removal 4–40 spare part number 4–39 tools required 4–1 top components 2–1 top cover spare part n[...]