HP CQ60 Series manual

Compaq Pr esario CQ6 0 Notebook P C HP G6 0 Notebook P C Maintenance and Se r v ice Gui de Doc u ment P art Number: 4 88 7 64-002 No ve mber 2008 This guide is a troubleshooting reference used for ma intaining and servicing the computer . It provides comprehensi ve information on identifying computer feat ures, components, and spare parts; and perf[...]

© Copyright 2008 He wlett-Packard Dev elopment Company , L.P . AMD Athlon, AMD Sempron, and AMD T urion are trademarks of Advanced Micro De vices, Inc.. Bluetooth is a trademark owned by its proprietor and used by He wlett-Packard Company under license. Intel, Celeron, Core, and Pentium are trademarks of Intel Corporation in the U.S. and other cou[...]

Safe t y w arn ing notic e Å WA R N I N G : T o reduce the pos sibility of heat -r elated injur ies or of o verheating the c omputer , do no t place the computer dir ectly on you r la p or ob str uct th e co mp ute r a ir ve nt s. Us e t he c om put er o nly on a h ard, f la t su rf ac e. Do no t al low an oth er ha rd su rf ac e, such as an adj o[...]

Cont ents iv Cont ents 1 Product description 2 External component identification Top components . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–1 Display components . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .[...]

Cont ents v Power button board . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–22 Display assembly . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–23 Top cover . . . . . . . . . . . . [...]

Cont ents vi 8 Backup and recovery Creating recovery discs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8–1 When to back up . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8–2 Bac[...]

Produc t descr i pti on 1–1 1 Pr oduc t desc r iption Category Description Presario CQ60 Intel UMA Presario CQ60 Intel Discrete HP G60 Intel UMA HP G60 Intel Discrete Presario CQ60 AMD UMA HP G60 AMD UMA Product name Compaq Presario CQ60 Notebook PC XX X HP G60 Notebook PC X X X Processor s Intel® Core™2 Duo processor s (6-MB L2 cache, 1066-MH[...]

Produc t descr i pti on 1–2 Processor s (cont) AMD T urion Dual-Core (1-MB L2 cache) ■ RM-70 20-GHz processor X X ■ RM-72 2.1-GHz processor X X AMD Athlon™ X2 Dual-Core (1-MB L2 cache) ■ QL-60 1.9-GHz processor X X ■ QL-62 2.0-GHz processor X X AMD Sempron™ Single-Core (512-KB L2 cache) ■ SI-42 2.1-GHz processor X X ■ SI-40 2.0-GH[...]

Produc t descr i pti on 1–3 Graphics (cont.) ■ up to 319 MB of total av ailable graphics subsystem memory when computer system memor y equals or is greater than 1024 MB XX ■ up to 895 MB of total av ailable graphics subsystem memory when computer system memor y equals or is greater than 2048 MB XX ■ up to 1407 MB of total av ailable graphic[...]

Produc t descr i pti on 1–4 Hard drives Suppor ts all 9.5-mm, 6.35-cm (2.50-in) SA T A hard dr iv es X X X XXX Customer accessible X X X X X X Single hard drive configurations: 120-GB, 5400-rpm X X X X X X 160-GB, 5400-rpm X X X X X X 200-GB, 5400-rpm X X X X 250-GB, 5400-rpm X X X X X X 320-GB, 5400-rpm X X X X X X Optical drives 12.7-mm tra y l[...]

Produc t descr i pti on 1–5 Wireless (cont.) Suppor t f or the following WLAN for m at s: ■ Atheros AR9280 802.11a/b/g/n X X X X X X ■ Atheros AR2425 802.11b/g X X X X X X ■ Broadcom BCM4312 802.11b/g X X X X X X ■ Intel Wi-Fi Link 5100 802.11a/b/g X X X X X X ■ Intel Wi-Fi Link 5100 802.11a/b/g/n X X X XXX External media cards Digital [...]

Produc t descr i pti on 1–6 Operating system Preinstalled: Windows Vista Business 32 X X X X X X Windows Vista Premium 32 X X X X X X Windows Vista Home Basic 32 X X X X X X F r e e D O S X X X XXX RedFlag Linux X X X X Serviceability End-user replaceable parts: A C adapter X X X X X X Batter y (system) X X X X X X H a r d d r i v e X X X XXX Mem[...]

External co mponent identif ication 2–1 2 External component identification T op components Displa y components T o see wireless regulatory notices , refer to the section of the Re gulatory , Safety and En vironmental Notices that applies to your country or region. Thes e notices are located in Help and Support. Item Component Description 1 Inter[...]

External co mponent identif ication 2–2 Lig ht s Item Component Description 1 Po we r l i g h t s * ( 2 ) ■ On: The computer is on. ■ Blinking: The computer is in the Sleep state. ■ Off: The computer is off or in Hibernation. 2 Batter y light ■ On: A battery is charging. ■ Blinking: A batter y that is the only availab le power source ha[...]

External co mponent identif ication 2–3 Buttons and speakers Item Component Description 1 Speakers (2) Produce sound. 2 Po we r b u t to n * ■ When the computer is off , pre ss the button to tur n on the computer . ■ When the computer is on, press the button briefly to initiate Sleep . ■ When the computer is in the Sleep state, press the b [...]

External co mponent identif ication 2–4 Keys Item Component Description 1 esc ke y Displa ys system information abo ut your computer when pressed in combination with the fn key . 2 fn ke y Ex ecutes frequently used s ystem functions when pressed in combination with a function ke y or the esc key . 3 Windows logo k ey Displa ys the Windows Start m[...]

External co mponent identif ication 2–5 To u c h Pa d Item Component Function 1 T ouchP ad light ■ White: T ouchPad is enab led. ■ Amber : T ouchPad is disab led. 2 T ouchP ad* Mov es the pointer and select s or activates items on the screen. 3 Left T ouchP ad button* Functions like th e left b utton on an external mouse. 4 T ouchP ad on/off [...]

External co mponent identif ication 2–6 Fr ont components Rear components Item Component Description 1 Po we r l i g h t ■ On: The computer is on. ■ Blinking: The computer is in the Sleep state. ■ Off: The computer is off or in Hibernation. 2 Batter y light ■ On: A batter y is charging. ■ Blinking: A batter y that is the only availab le[...]

External co mponent identif ication 2–7 Left-side components Right-side components Item Component Function 1 P ower connector Conne cts an A C adapter . 2 A C adapter light ■ On: The computer is connected to e xter nal pow er . ■ Off: The computer is not connected to e xternal power . 3 External monitor por t Connects an e x ternal VGA monito[...]

External co mponent identif ication 2–8 Bottom components Item Component Function 1 Batter y ba y Holds the batter y . 2 Batter y release latch Releases th e batter y from the battery bay . 3 WLAN module compar tment Holds the WLAN module. Ä T o prev ent an unresponsive system, replace the wireless module with only a wireless mo dule authorized [...]

Illustr ated parts catalog 3–1 3 Illustrated parts catalog Serial number location The service tag, af f ixed to the bottom of the comput er , pro vides information that may be needed when troubleshooting system problems. The service tag provides the follo wing information: When ordering parts or requesting information, provid e the computer seria[...]

Illustr ated parts catalog 3–2 Computer major components[...]

Illustr ated parts catalog 3–3 Item Description Spare P art Number (1) 16-inch WXGA BrightView displa y assembly 16-inch WXGA BrightView displa y assembly f or HP G60 computer models (includes webcam module and cable , 2 WLAN antenna transceiv ers and cab les, microphone and cable, and logo) 496762-001 16-inch WXGA BrightView displa y assembly f [...]

Illustr ated parts catalog 3–4 F or use in P or tugal 496771-131 F or use in Russia 496771-251 F or use in Saudi Arabia 496771-171 F or use in South Korea 496771-AD1 F or use in Spain 496771-071 F or use in Switzerland 496771-111 F or use in Thailand 496771-281 Fo r u se in T u rk ey 496771-141 F or use in T aiwan 496771-AB1 F or use in the Unite[...]

Illustr ated parts catalog 3–5 UMA system board, NVIDIA (includes built-in modem, Digital Medi a Slot, HDMI port, and replacement thermal mater ial) 498460-001 UMA system board, NVIDIA (for Presario CQ60 use only; includes b uilt-in modem, Digital Media Slot, and replacem ent thermal mater ial) 498462-001 UMA system board, NVIDIA (for Presario CQ[...]

Illustr ated parts catalog 3–6 (15) P ower connector cable 496835-0001 (16) Optical extension boar d 506951-001 (17) Bluetooth® module (does not include Bluetooth cable) 483113-001 Bluetooth cable (not illustrated) 496836-001 (18) Base enclosure (includes rubber f eet) F or use only with computer models equipped with a b uilt-in modem, Di gital [...]

Illustr ated parts catalog 3–7 (23) WLAN module Atheros AR9280 802.11a/g/n WLAN modules: ■ F or use in Canada, the Ca yman Islands, Guam, Puer to Rico , the U.S . Virgin Islands, and the United States 482260-001 ■ F or use in Afghanistan, Albania, Algeria, Andorra, Angola, Antigua and Barbuda, Argentina, Ar menia, Aruba, A ustralia, Au stria,[...]

Illustr ated parts catalog 3–8 Broadcom BCM4312 802.11b/g WLAN modules: ■ F or use in Canada, the Ca yman Islands, Guam, Puer to Rico , the U.S . Virgin Islands, and the United States 459263-001 ■ F or use in Afghanistan, Albania, Algeria, Andorra, Angola, Antigua and Barbuda, Argentina, Ar menia, Aruba, A ustralia, Au stria, Azerbaijan, the [...]

Illustr ated parts catalog 3–9 Displa y assembly components Item Description Spare P art Number (1) Display bezel F or use only with 16-inch HP G60 displa y bezels (includes microphone) 497097-001 F or use only with 16-inch HP G60 display beze ls (includes microphone and w ebcam) 497098-001 F or use only with 16-inch silver HP G60 displa y bezels[...]

Illustr ated parts catalog 3–1 0 (6) WXGA BrightView displa y panel (include display panel and backlight cab les) F or use only with 16-inch display 496769-001 F or use only with 15.6-inch display 496770-001 Display panel cab le kit with webcam cable (not illustr ated) 496841-001 (7) Wireless Antenna Kit (includes wireless antenna transceiv ers a[...]

Illustr ated parts catalog 3–1 1 P lastic s K it Item Description Spare part number Plastics Kit: 486621-001 1 WLAN module compar tment cover (includes 1 captive scre w , secured by a C-clip) 2 Memor y module compar tment cov er (include s 2 captive scre ws, secured by C-clips) 3 Hard dr iv e cover (includes 2 capt iv e screws, secured b y C-clip[...]

Illustr ated parts catalog 3–1 2 Mass storage d e vices Item Description Spare part number 1 Hard drive (includes connec tor and brac ket) 320-GB, 5400-rpm 504072-001 250-GB, 5400-rpm 498478-001 200-GB, 5400-rpm 505971-001 160-GB, 5400-rpm 498477-001 120-GB, 5400-rpm 498476-001 Hard Drive Har dware Kit (includes connector , brack et, and screws) [...]

Illustr ated parts catalog 3–1 3 Miscellan eous parts Description Spare part number AC a da p t er s : 65-W A C adapter 463958-001 Pow e r co rd s : F or use in Argentina 490371-D01 F or use in A u str alia 490371-011 F or use in Brazil 490371-021 F or use in Denmark 490371-081 F or use in Europe 490371-021 F or use in India 490371-D61 F or use i[...]

Illustr ated parts catalog 3–1 4 Sequential part number listing Spare part number Description 459263-001 Broadcom BCM4312 802.11 b/g WLAN module f or use in Can ada, the Ca yman Islands, Guam, Puer to Rico , the U .S. Virgin Islands, and the United States 459263-002 Broadcom BCM4312 802.11b/ g WLAN module f or use in Afghanis tan, Albania, Alger [...]

Illustr ated parts catalog 3–1 5 482260-002 Atheros AR9280 802.11a/b/ g/n WLAN module f o r use in Afghani stan, Albania, Algeria, Andorra, Angola, Antigua and Barbuda, Argen tina, Armenia, Aruba, Australia, A ustria, Azerbaijan, the Bahamas, Bahrain, Bangladesh, Barbados , Belar us , Belgium, Belize , Benin, Bermuda, Bhutan, Bolivia, Bosnia and [...]

Illustr ated parts catalog 3–1 6 490111-001 Intel Core2 Duo P8400 2.26-GHz processor (3-MB L2 cache, 1066-MHz FSB) 490112-001 Intel Core2 Duo P8600 2.4-GHz pr ocessor (3-MB L2 cache, 1066-MHz FSB) 490113-001 Intel Core2 Duo T9400 2.53-GHz processor (6-MB L2 cache, 1066-MHz FSB) 490115-001 Intel P entium Dual-Core T3200 2.0- GHz processor (1-MB L2[...]

Illustr ated parts catalog 3–1 7 496769-001 16-inch WXGA BrightView displa y panel 496770-001 15.6-inch WXGA BrightView displa y panel 496771-001 K eyboard f o r use in the United States (includes k eyboard cab l e) 496771-031 K eyboard f o r use in the Un ited Kingdom (includes k eyboard cab le) 496771-041 K eyboard f o r use in Ge rmany (includ[...]

Illustr ated parts catalog 3–1 8 496843-001 16-inch displa y brac ket 496844-001 15.6-inch displa y bracket 497093-001 Display co ver f or use with Presario CQ60 computer models 497094-001 Displa y cov er for us e with HP G60 computer models 497095-001 16-inch displa y bezel f o r use with Presar io CQ60 computer models (includes microphone) 4970[...]

Illustr ated parts catalog 3–1 9 501520-001 Intel Core2 Duo P7350 2.0-GHz pr ocessor (3-MB L2 cache, 1066-MHz FSB) 501521-001 Intel Core2 Duo T5800 2.0-GHz processor (2-MB L2 cache, 800-MHz FSB) 501522-001 Intel Core2 Duo T5900 2.2-GHz processor (2-MB L2 cache, 800-MHz FSB) 501523-001 Intel P entium Dual-Core T3400 2.16 -GHz processor (1-MB L2 ca[...]

Remo val and r eplacement pr ocedures 4–1 4 Remo v al and replacement pr ocedur es Preliminary r eplacement requir ements To o l s r e q u i r e d Y ou will need the follo wing tools to complete the removal and replacement procedures: ■ Flat-bladed scre wdriver ■ Magnetic scre wdriver ■ Phillips P0 and P1 scre wdrivers Ser v ice considerati[...]

Remo val and r eplacement pr ocedures 4–2 Dri ve handling Ä CAUT I ON: Dr iv es are fr agile components that m ust be handled w i th care . T o pre vent damage to the com puter , damage to a dri ve , or loss of inf ormatio n, ob ser v e these pr ecautions: ■ Befo re r emo ving or inserting a har d dri ve , shut do wn the co mputer . If you ar [...]

Remo val and r eplacement pr ocedures 4–3 The follo wing table sho ws how humidity af fects the electrost atic v oltage lev els generated by different acti vities. Ä CAUT I ON: A pr oduct can be degraded b y as little as 7 00 V . P ac k aging and transporting guidelines Follo w these grounding guidelines when pa ckaging and transporting equipmen[...]

Remo val and r eplacement pr ocedures 4–4 Equipment guidelines Grounding equipment must include either a wrist strap or a foot strap at a grounded workstation. ■ When seated, wear a wrist strap connected to a grounde d system. Wrist straps are flexible straps with a minimum of one megohm ±10% resistance in the ground cords. T o provide proper [...]

Remo val and r eplacement pr ocedures 4–5 7. Replace the R TC battery and reassemble the computer . 8. Connect A C power to the computer . Do not reinsert any batteries at this time. 9. T urn on the computer . All passwords and all CMOS settings ha ve been cleared. Component replacement pr ocedures This chapter provides remo val and replacement p[...]

Remo val and r eplacement pr ocedures 4–6 Computer feet The computer feet are adhesi ve-back ed rubber pads. The feet attach to the base enclosure in the locations illustrated belo w . Description Serial Number Rubber F eet Kit (includes 6 r ub ber feet) 486623-001[...]

Remo val and r eplacement pr ocedures 4–7 Batt ery Before disassembling the computer , follow these steps: 1. Shut do wn the computer . If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it do wn through the operating system. 2. Disconnect all external de vices connected to the computer . 3. Disco[...]

Remo val and r eplacement pr ocedures 4–8 Optical dri ve ✎ The optical dri ve spare part kit includes an optical dri ve bezel and optical dri ve brack et. Before removing the optical dri ve, follo w these steps: 1. Shut do wn the computer . If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it d[...]

Remo val and r eplacement pr ocedures 4–9 Remov e the optical driv e: 1. Position the computer with the left side to ward you. 2. Remov e the Phillips PM2.5×9.0 screw 1 that secures the optical dri ve to the computer . 3. Insert a thin tool, such as a paper clip 2 , into the release access. (The disc tray is partially ejected from the optical dr[...]

Remo val and r eplacement pr ocedures 4–1 0 Har d dr iv e ✎ The hard dri ve spare part kit includes a hard dri ve brac ket and hard dri ve connector . The hard dri ve bracket and hard dri ve connector , as well as the hard drive brack et sc rews, are also a vailable in the Hard Dri ve Hardware Kit. Before removing the hard dri ve, follo w these[...]

Remo val and r eplacement pr ocedures 4–1 1 3. Remov e the three Phillips PM2.5×5.0 screws 1 that secure the hard dri ve to the computer . 4. Grasp the Mylar tab 2 on the hard dri ve, and then slide the hard dri ve 3 to the right to disconnect it from the system board. 5. Remov e the hard driv e 4 from the hard driv e bay . 6. If it is necessary[...]

Remo val and r eplacement pr ocedures 4–1 2 RT C bat t er y ✎ Removing the R TC battery and leaving it uninstalled for 5 or more minutes causes all passwords and CMOS settings to be cleared. Before removing the R TC battery , follo w these steps: 1. Shut do wn the computer . If you are unsure whether the computer is off or in Hibernation, turn [...]

Remo val and r eplacement pr ocedures 4–1 3 Memor y module Before removing the memory module, follo w these steps: 1. Shut do wn the computer . If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it do wn through the operating system. 2. Disconnect all external de vices connected to the computer . [...]

Remo val and r eplacement pr ocedures 4–1 4 3. Spread the retaining tabs 1 on each side of the memory module slot to release the memory module. (The edge of the module opposite the slot rises aw ay from the computer .) 4. Remov e the memory module 2 by pulling the module aw ay from the slot at an angle. ✎ Memory modules are designed with a notc[...]

Remo val and r eplacement pr ocedures 4–1 5 WLAN modul e Before removing the WLAN module, follo w these steps: 1. Shut do wn the computer . If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it do wn through the operating system. 2. Disconnect all external de vices connected to the computer . 3. D[...]

Remo val and r eplacement pr ocedures 4–1 6 2. Disconnect the two antenna cables 1 from the wireless module. ✎ The black WLAN antenna cable is co nnected to the WLAN module “Main” terminal. The white WLAN antenna cable is connected to the WL AN module “Aux” terminal. 3. Remov e the two Phillips PM2.0×4.0 screws 2 that secure the WLAN m[...]

Remo val and r eplacement pr ocedures 4–1 7 Keyb o a rd Description Spare part number F or use in the Czech Repub lic 496771-221 F or use in Canada 496771-121 (Silver) F or use in Canada 502958-121 F or use in F rance 496771-051 F or use in Germany 496771-041 F or use in Greece 496771-151 F or inter national use 496771-B31 F or use in Israel 4967[...]

Remo val and r eplacement pr ocedures 4–1 8 Before removing the k eyboard, follow these steps: 1. Shut do wn the computer . If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it do wn through the operating system. 2. Disconnect all external de vices connected to the computer . 3. Disconnect the po[...]

Remo val and r eplacement pr ocedures 4–1 9 3. T urn the computer display-side up, with the front to ward you. 4. Open the computer as far as possible. 5. Release the tabs 1 along the right and left edges of the ke yboard. 6. Lift the rear edge of the ke yboard 2 , and then slide it back until it rests on the display . 7. Release the zero inserti[...]

Remo val and r eplacement pr ocedures 4–20 Keyb o a rd co ve r Before removing the k eyboard cov er , follow these steps: 1. Shut do wn the computer . If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it do wn through the operating system. 2. Disconnect all external de vices connected to the comp[...]

Remo val and r eplacement pr ocedures 4–2 1 2. T urn the computer display-side up, with the front to ward you. 3. Open the computer as far as possible. 4. Release the ZIF connector 1 to which the po wer button board cable is attached, and disconnect the power button board cable 2 from the system board. 5. Slide the ke yboard cov er toward the dis[...]

Remo val and r eplacement pr ocedures 4–2 2 P ow er but ton boar d Before removing the display assembly , follow these steps: 1. Shut do wn the computer . If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it do wn through the operating system. 2. Disconnect all external de vices connected to the [...]

Remo val and r eplacement pr ocedures 4–2 3 Displa y assembly Description Spare part number 16-inch WXGA BrightView displa y assembly f or HP G60 computer models (includes microphone and cable and logo) 496761-001 16-inch WXGA BrightView displa y assembly f or HP G60 computer models (includes webcam module and cab le, 2 WLAN antenn a transceiv er[...]

Remo val and r eplacement pr ocedures 4–2 4 Before removing the display assembly , follow these steps: 1. Shut do wn the computer . If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it do wn through the operating system. 2. Disconnect all external de vices connected to the computer . 3. Disconnec[...]

Remo val and r eplacement pr ocedures 4–2 5 Ä CAUT I ON: Support the displa y assembl y when re mov ing the follo wing s cre ws . Failur e to support the display asse mbly can r esult in damage to the displa y asse mbly and othe r computer components. 5. Remov e the four Phillips PM2.5x9.0 screws 1 securing the display hinges to the computer . 6[...]

Remo val and r eplacement pr ocedures 4–2 6 8. Flex the inside edges of the bezel at the top 1 , the left and right sides 2 , and the bottom 3 until the bezel disengages from the display enclosure. 9. Remov e the display bezel 4 . The follo wing display bezels are av ailable: ❏ For use only with 16-inch HP G60 computer mode ls equipped with a w[...]

Remo val and r eplacement pr ocedures 4–2 7 10. If it is necessary to replace the webc am module, release the webcam module 1 as far from the display enclosure as the webcam module cable allo ws. 11. Disconnect the webcam module cable 2 from the webcam module, and remov e the webcam module. The webcam module is av ailable using spare part number [...]

Remo val and r eplacement pr ocedures 4–2 8 16. If it is necessary to replace the display pa nel, remov e the two Phillips PM2.0x7.0 screws 1 that secure the display panel to the display enclosure. 17. Remov e the display panel 2 from the display enclosure. The follo wing display panels are av ailable: ❏ For use only with 16-inch WXGA BrightV i[...]

Remo val and r eplacement pr ocedures 4–2 9 20. If it is necessary to replace the display panel cable, which is attached to the back of the display panel with clear adhesi ve tape, remov e the tape 1 to release the cable from its connector . The display panel cable includes the camera module cable. The display panel cable with webcam cable is av [...]

Remo val and r eplacement pr ocedures 4–30 To p c o v e r Before removing the top co ver , follow these steps: 1. Shut do wn the computer . If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it do wn through the operating system. 2. Disconnect all external de vices connected to the computer . 3. D[...]

Remo val and r eplacement pr ocedures 4–3 1 4. T urn the computer right-side up, with the front facing you. 5. Release the ZIF connector to which the T ouchPad cabl e is attached, and disconnect the T ouchPad cable from the system board. 6. Remov e the following scre ws: a. Four Phillips PM2.0x6.0 scre ws 1 b . One Phillips PM2.0x4.0 scre w 2 7. [...]

Remo val and r eplacement pr ocedures 4–3 2 T ouc hP ad on/off button board and board br ac k et Before removing the T ouchPad on/of f button board, follo w these steps: 1. Shut do wn the computer . If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it do wn through the operating system. 2. Discon[...]

Remo val and r eplacement pr ocedures 4–3 3 6. Remov e the four Phillips PM2.0x4.0 screws 1 that secure the T ouchPad board to the base enclosure. Then remov e the T ouchPad board and bracket 2 . 7. Remov e the two Phillips PM2.0x4.0 screws 1 that secure the switch actuator to the T ouchPad board bracket, and then remov e the actuator 2 . ✎ The[...]

Remo val and r eplacement pr ocedures 4–34 Audio boar d Before removing the audio board, follo w these steps: 1. Shut do wn the computer . If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it do wn through the operating system. 2. Disconnect all external de vices connected to the computer . 3. Di[...]

Remo val and r eplacement pr ocedures 4–3 5 Bluetooth module Before removing the Bluetooth module, follo w these steps: 1. Shut do wn the computer . If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it do wn through the operating system. 2. Disconnect all external de vices connected to the comput[...]

Remo val and r eplacement pr ocedures 4–3 6 Speak ers Before removing the speak ers, follo w these steps: 1. Shut do wn the computer . If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it do wn through the operating system. 2. Disconnect all external de vices connected to the computer . 3. Discon[...]

Remo val and r eplacement pr ocedures 4–3 7 USB boar d Before removing the USB board, follo w these steps: 1. Shut do wn the computer . If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it do wn through the operating system. 2. Disconnect all external de vices connected to the computer . 3. Disco[...]

Remo val and r eplacement pr ocedures 4–38 Sys t e m b o a r d ✎ The system board spare part kit includes UMA or disc rete graphics subsystem memory , built-in modem, and replacement thermal material. Before removing the system board, follo w these steps: 1. Shut do wn the computer . If you are unsure whether the computer is off or in Hibernati[...]

Remo val and r eplacement pr ocedures 4–3 9 When replacing the system board, be sure that the fo llowing components are remo ved from the defecti ve system board and installed on the replacement system board: ■ R TC battery (see “R TC battery” on page 4-12 ) ■ Memory module (see “Memory module” on page 4-13 ) ■ WLAN module (see “W[...]

Remo val and r eplacement pr ocedures 4–40 7. Release the po wer cable from the base enclosure 1 . 8. Use the optical dri ve connector 2 to lift the right edge of the system board 3 until it rests at an angle. 9. Remov e the system board 4 from the base enclosure by sliding is up and to the right at an angle. 10. Remov e the optical extension boa[...]

Remo val and r eplacement pr ocedures 4–4 1 F an/heat sink assembly Before removing the f an, follo w these steps: 1. Shut do wn the computer . If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it do wn through the operating system. 2. Disconnect all external de vices connected to the computer . [...]

Remo val and r eplacement pr ocedures 4–4 2 ✎ Due to the adhesi ve quality of the thermal material loca ted between the f an/heat sink assembly and system board components, you may need to mov e the fan/heat sink as sembly from side to side to detach the assembly . 3. T urn the system board upside do wn with the fan assembly to ward you. Å WA [...]

Remo val and r eplacement pr ocedures 4–4 3 ✎ The thermal material must be thoroughly cleaned from the surfaces of the f an/heat sink and the system board components each time the fan/heat sink is remo ved. Therma l grease is located on the section of the fan/heat sink 1 that services the processor 2 . Thermal pads are located on the section of[...]

Remo val and r eplacement pr ocedures 4–44 Processor ✎ The processor spare part kit includes replacement thermal material. Before removing the processor , follo w these steps: 1. Shut do wn the computer . If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it do wn through the operating system. 2[...]

Remo val and r eplacement pr ocedures 4–4 5 g. Display assembly (see “Display assembly” on page 4-23 ) h. T op cov er (see “T op cover” on page 4-30 ) i. Bluetooth module (see “Bluetooth module” on page 4-35 ) j. System board (see “System board” on page 4-38 ) k. Fan/heat sink assembly (see “F an/heat sink assembly” on page 4-[...]

Remo val and r eplacement pr ocedures 4–46 P ow er conn ector cable Before removing the po wer connector cable, follow these steps: 1. Shut do wn the computer . If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it do wn through the operating system. 2. Disconnect all external de vices connected t[...]

Setup Uti lity 5–1 5 Setup Utility The Setup Utility is a R OM-based information and customiz ation utility that can be used ev en when your W indows operating system is not working. The utility reports information about the computer and provid es settings for startup, security , and other preferences. Starting th e Setup Utility T o start the Se[...]

Setup Uti lity 5–2 Nav igating and selec ting in the Setup Utility Because the Setup Utility is not W indows based, it doe s not support the T ouchPad. Navig ation and selection are by k eystrok e. ■ T o choose a menu or a menu item, use the arro w ke ys. ■ T o choose an item in a list or to toggle a field, for e xampl e an Enable/Disable fie[...]

Setup Uti lity 5–3 Ex iting the Setup Utilit y Y ou can exit the Setup Utility with or without sa ving changes. ■ T o exit the Setup Utility and sa ve your changes from the current session: If the Setup Utility menus are not visible, press esc to return to the menu display . Then use the arrow ke ys to select Exit > Exit Sa ving Changes , an[...]

Setup Uti lity 5–4 S ystem Configur ation menu Diagnostics menu Select T o do this Language Suppor t Change th e Setup Utility language . Button Sound (select models only) Enable/disa b le the capacitive button tapping sound. Vir tualization T echnolog y Enable/disab le the processor Vir tualization T echnology . Processor C4 State (select mo del[...]

Spe c i f icat ions 6–1 6 Specifications Computer specifications Metric U .S. Dimensions Width 37.8 cm 14.9 in Depth 25.2 cm 9.9 in Height (front to rear) 35.1 cm 13.8 in W eight Equipped with 6-cell battery and optical dr iv e 2.75 kg 7.56 Ibs Input power Operating v oltage 18.5 V dc @ 3.5 A - 65 W or 19.0 V dc @ 4.74 A - 90 W Operating current [...]

Spe c i f icat ions 6–2 1 6 and 1 5 .6 -inch WX G A display specifications Hard dr iv e spec ifications Metric U .S. Dimensions Height 25.2 cm 9.9 in Width 37.8 cm 14.9 in Diagonal 35.1 cm 13.8 in Number of colors Up to 16.8 million Contrast ratio 200:1 Brightness 180 nits typical Pixel resolution Pitch .259x.259 mm F o rmat 1440x900 Configuratio[...]

Spe c i f icat ions 6–3 D VD±R W and CD-RW SuperMulti Double -La yer Combo Dr ive specifications Applicable disc Read: Write: CD-D A, CD+(E)G, CD-MIDI, CD-TEXT , CD-ROM, CD-R OM XA, MIXED MODE CD , CD-I, CD-I Bridge (Photo-CD , Video CD), Multisession CD (Photo-CD , CD-EXTRA, P or tf olio, CD-R, CD-R W), CD-R, CD-R W , D VD-R OM ( DV D - 5 , DV [...]

Spe c i f icat ions 6–4 D VD±R W and CD-RW SuperMulti Double -La yer Combo Dr ive with L ightSc r ibe specifications Blu-ra y ROM D VD±R W SuperM ulti DL Dr iv e spec ifications Applicable disc Read: Write: CD-ROM, CD-R, CD-R W , High Speed CD-R W , Ultra & Ultra+ Speed CD-RW , D VD , D VD±R/R W , D VD±R, D VD-system memory D VD-system me[...]

Spe c i f icat ions 6–5 S y stem DMA spec ifications S y stem interr upt specifications Hard ware DMA System function DMA0 Not applicable DMA1* Not applicable DMA2* Not applicable DMA3 Not applicable DMA4 Direct memor y access controller DMA5* A vailable f or PC Card DMA6 Not assigned DMA7 Not assigned *PC Card controller can use DMA 1, 2, or 5. [...]

Spe c i f icat ions 6–6 S y stem I/O address specifications I/O address (hex) System function (shipping configuration) 000 - 00F DMA controller no . 1 010 - 01F Unused 020 - 021 Interrupt controller no. 1 022 - 024 Opti chipset configuration registers 025 - 03F Unused 02E - 02F 87334 “Super I/ O” configuration f or CPU 040 - 05F Counter/timer[...]

Spe c i f icat ions 6–7 S y stem memor y map specifications 278 - 27F Unused 280 - 2AB Unused 2A0 - 2A7 Unused 2A8 - 2E7 Unused 2E8 - 2EF Reserved serial por t 2F0 - 2F7 Unused 2F8 - 2FF Infrared por t 300 - 31F Unused 320 - 36F Unused 370 - 377 Secondar y disk ette drive controller 378 - 37F P arallel por t (LPT1/def ault) 380 - 387 Unused 388 -[...]

Scr ew listi ng 7–1 7 Scre w listing This section provides specif ication and reference informatio n for the screws used in the computer . All screws listed in this section are av ailable in the Scre w Kit, spare part number 486622-001. Phillips P M2.5×6 .0 s c re w Where used: 4 scre ws that secure th e display to the computer . Where used: 2 s[...]

Scr ew listi ng 7–2 Where used : 1 scre w that secures the left speaker to the base enclosure. . Where used : 4 scre ws that secure the system board to the base enclosure. Where used : 2 scre ws that secure the optical driv e connector board to the base enclosure.[...]

Scr ew listi ng 7–3 Phillips P M2.5x5 . 0 sc r e w Where used : 3 scre ws that secure hard driv e to the computer . Where used : 3 scre ws that secure the keyboard to the computer . Color Quantity L ength Thread Head diameter Black 6 5.0 mm 2.5 mm 5.0 mm[...]

Scr ew listi ng 7–4 Phillips P M2.5x6 .0 capti ve scre w Where used : 1 T wo scre ws that secure the hard driv e cover to the computer (scre ws are secured by C-clips) 2 T wo scre ws that secure the memory module cover to the computer (scre ws are secured by C-clips) 3 One scre w that secures the WLAN cov er to th e computer (screw is secured b y[...]

Scr ew listi ng 7–5 Phillips P M3. 0x4. 0 screw Where used : 4 scre ws that secure the hard driv e bracket to the hard driv e. Color Quantity L ength Thread Head diameter Black 4 4.0 mm 3.0 mm 5.0 mm[...]

Scr ew listi ng 7–6 Phillips P M2. 0x4.0 scre w Where used : 2 scre ws that secure the WLAN module to the computer Where used : 2 scre ws that secure the optical driv e bracket to the optical driv e Color Quantity L ength Thread Head diameter Black 23 4.0 mm 2.0 mm 4.0 mm[...]

Scr ew listi ng 7–7 Where used : 2 scre ws that secure the power b utton board to the computer Where used : 1 scre w that secures the top cov er to the computer Where used : 2 scre ws that secure the top cov er to the computer Where used : 1 scre w that secures the top cov er to the computer[...]

Scr ew listi ng 7–8 Where used : 2 scre ws that secure the T ouchPad on/of f button board to the computer Where used : 2 scre ws that secure the T ouchPad b utt on board bracket to the T ouchPad b utton board Where used : 4 scre ws that secure the T ouchPad b utt on board bracket to the T ouchPad b utton board[...]

Scr ew listi ng 7–9 Where used : 2 scre ws that secure the audio board to the base enclosure Where used : 2 scre ws that secure the Bluetooth module to the base enclosure Where used : 1 scre w that secures the right speaker to the base enclosure[...]

Scr ew listi ng 7–1 0 Phillips P M2.5x9 . 0 sc r ew Where used : 1 scre w that secures the optical driv e to the computer Where used : 2 scre ws that secure the keyboard co ver to the computer Color Quantity L ength Thread Head diameter Black 11 9.0 mm 2.5 mm 5.0 mm[...]

Scr ew listi ng 7–1 1 Where used : 4 scre ws that secure the display to the computer Where used : 4 scre ws that secure the top cov er to the computer[...]

Scr ew listi ng 7–1 2 Phillips P M2.5x7 .0 scre w Where used : 2 scre ws that secure the display bezel to the display Color Quantity L ength Thread Head diameter Black 2 7.0 mm 2.5 mm 5.0 mm[...]

Scr ew listi ng 7–1 3 Phillips P M2. 0x6. 0 sc r ew Where used : 4 scre ws that secure the top cov er to the computer Color Quantity L ength Thread Head diameter Black 4 6.0 mm 2.0 mm 4.0 mm[...]

Scr ew listi ng 7–1 4 Phillips P M2. 0×3. 0 sc r ew Where used : 1 scre w that secures the top cov er to the computer Color Quantity L ength Thread Head diameter Black 1 3.0 mm 2.0 mm 4.0 mm[...]

Scr ew listi ng 7–1 5 Phillips P M2. 0x1 0. 0 captiv e sc r ew Where used : 4 scre ws that secure the fan/heat sink to the base enclosure (scre ws are secured by C-clips) on computer models equipped with gra phics subsystems with UMA memory Color Quantity L ength Thread Head diameter Silver 4 10.0 mm 2.0 mm 5.0 mm[...]

Scr ew listi ng 7–1 6 Phillips P M2.5x1 1 .0 capti ve scre w Where used : 4 scre ws that secure the fan/heat sink to the base enclosure (scre ws are secured by C-clips) on computer models equipped with graphi cs subsystems with discrete memory Color Quantity L ength Thread Head diameter Silver 4 11.0 mm 2.5 mm 5.0 mm[...]

Back up and r ecove r y 8–1 8 Bac k up and r ecov er y Recov ery after a system failure is as complete as your most current backup. HP recommends that you create recov ery discs immediately after software setup. As you a dd new softw are and data files, you should continue to back up your system on a regular basis to maintain a reasonably current[...]

Back up and r ecove r y 8–2 ■ Only one set of recov ery discs can be created per computer . ■ Number each disc before inserting it into the computer optical dri ve. ■ If necessary , you can exit the program before you hav e fi nished creating the recovery discs. The ne xt time you open Recov ery Manager , you will be prompted to continue th[...]

Back up and r ecove r y 8–3 When to create r estore points ■ Before you add or extensi vely modify software or hardw are ■ Periodically , whenev er the system is performing optimally ✎ If you re vert to a restore point and then ch ange your mind, you can re verse the restoration. Create a s ystem r estore point 1. Select Start > Control [...]

Back up and r ecove r y 8–4 Rec o ve ring from th e rec o ve ry dis cs T o restore the system from the recov ery discs: 1. Back up all personal files. 2. Insert the first reco very disc into th e optical dri ve and restart the computer . 3. Follo w the on-screen instructions. Reco vering fr om the d edicated r ecov er y partition (selec t models [...]

Connec tor pin assignments 9–1 9 Connec tor pin assignments Audio -in (micr ophon e) Audio-out (h eadphone) Pin Signal 1 A udio signal in 2 A udio signal in 3 Ground Pin Signal 1 A udio out, left channel 2 A udio out, right channel 3 Ground[...]

Connec tor pin assignments 9–2 External monitor Pin Signal 1 Red analog 2 Green analog 3 Blue analog 4 Not connected 5 Ground 6 Ground analog 7 Ground analog 8 Ground analog 9 +5 VDC 10 Ground 11 Monitor detect 12 DDC 2B data 13 Horizontal sync 14 V er tical sync 15 DDC 2B clock[...]

Connec tor pin assignments 9–3 HDM I Pin Signal 1 T ransition minimized diff eren tial signal (TDMS) data 2+ 2 T ransition minimized diff erential signal (TDMS) data 2 shield 3 T ransition minimized diff erenti al signal (TDMS) data 2- 4 T ransition minimized diff erenti al signal (TDMS) data 1+ 5 T ransition minimized diff erential signal (TDMS)[...]

Connec tor pin assignments 9–4 RJ- 1 1 (modem) RJ- 4 5 (n etwor k) Pin Signal 1 Unused 2 Tip 3 Ring 4 Unused 5 Unused 6 Unused Pin Signal 1 T ransmit + 2 T ransmit - 3 Receive + 4 Unused 5 Unused 6 Receive - 7 Unused 8 Unused[...]

Connec tor pin assignments 9–5 Univ ersal Serial Bus Pin Signal 1 +5 VDC 2 Data - 3 Data + 4 Ground[...]

P owe r c ord set req ui reme nt s 10 – 1 10 P o wer cor d set requir em ents The wide range input feature of the co mputer permits it to operate from any line voltage from 100 to 120 v olts A C or from 220 to 240 volts A C. The 3-conductor po wer cord set included with the computer meets the requirements for use in the country or region where th[...]

P owe r c ord set req ui reme nt s 10 – 2 Requir ements for specific countries and r egions Country/region Accredited agency Applicable note number A ustralia EANSW 1 A ustr ia O VE 1 Belgium CEBC 1 Canada CSA 2 Denmark DEMK O 1 Finland FIMK O 1 F rance UTE 1 Germany VDE 1 Italy IMQ 1 Japan METI 3 The Netherlands KEMA 1 Norwa y NEMK O 1 The P eop[...]

Recycl in g 11 – 1 11 Rec y c l ing Batter y When a battery has reached the end of its useful life, do not dispose of th e battery in general household waste. Follo w the local laws and re gulations in your area for computer battery disposal. Displa y Å WA R N I N G : The backlight co ntains merc ur y . Exerc ise caution w h en r emov ing and ha[...]

Recycl in g 11 – 2 Perform the follo w ing steps to disassemble the display assembly: 1. Remov e all screw co vers 1 and scre ws 2 that secure the display b ezel to the display assembly . 2. Lift up and out on the left and right inside edges 1 and the top and bottom inside edges 2 of the display bezel until the bezel disengages from the display a[...]

Recycl in g 11 – 3 4. Disconnect all display panel cables 1 from the display in verter and remov e the in verter 2 . 5. Remov e all screws 1 that secure the display panel a ssembly to the display enclosure. 6. Remov e the display panel assembly 2 from the display enclosure. 7. T urn the display panel assembly upside down. 8. Remov e all screws th[...]

Recycl in g 11 – 4 9. Use a sharp-edged tool to cut the tape 1 that secures the sides of the disp lay panel to the display panel frame. 10. Remov e the display panel frame 2 from the display panel. 11. Remov e the screws 1 that secure the backlight cov er to the display panel. 12. Lift the top edge of the backlight cov er 2 and swing it outward. [...]

Recycl in g 11 – 5 16. T urn the display panel upside do wn. 17. Remov e the backlight frame from the display panel. Å WA R N I N G : The backlight co ntains merc ur y . Exerc ise caution w h en r emov ing and handling the backlight to a voi d damaging this component and ca using exposur e to the mer cury . 18. Remov e the backlight from the bac[...]

Recycl in g 11 – 6 19. Disconnect the display cable 1 from the LCD panel. 20. Remov e the screws 2 that secure the LCD panel to the display rear panel. 21. Release the LCD panel 3 from the display rear panel. 22. Release the tape 4 that secures the LCD panel to the display rear panel. 23. Remov e the LCD panel. 24. Recycle the LCD panel and backl[...]

Index Inde x–1 Inde x A AC adapter light 2–7 AC adapters product description 1–5 spare part numbers 3–13 antenna components 2–1 disconnecting 4–16 location 4–16 spare part number 2–1 , 3–3 , 3–16 , 3–19 audio, product description 1–4 audio-in jack location 2–6 pin assignments 9–1 audio-out jack location 2–6 pin assignm[...]

Inde x Inde x–2 display component recycling 11–1 display hinges removal 4–25 , 4–27 spare part number 3–9 , 3–15 , 4–27 display inverter, spare part number 3–9 , 3–15 Display Rubber Kit, spare part number 3–10 , 3–15 , 4–25 display specifications 6–2 drive light 2–2 , 2–6 DVD±RW and CD-RW SuperMulti Double-Layer Combo[...]

Index Inde x–3 L LAN Power Saving 5–4 language, changing in Setup Utility 5–1 left-side components 2–7 lights AC adapter 2–7 battery 2–2 caps lock 2–2 drive 2–2 num lock 2–2 optical drive 2–7 power 2–2 TouchPad 2–2 , 2–5 wireless 2–2 M Main menu 5–3 mass storage devices, spare part number 3–12 media cards, supported [...]

Inde x Inde x–4 operating system 1–6 optical drives 1–4 panel 1–3 ports 1–5 power requirements 1–5 processors 1–1 product name 1–1 security 1–5 serviceability 1–6 TouchPad 2–5 video 2–7 webcam 1–4 wireless 1–4 product name 1–1 , 3–1 R rear components 2–6 recovery methods f11 recovery 8–4 recovery discs 8–4 Reco[...]

Index Inde x–5 U unknown password 4–4 USB port location 2–7 pin assignments 9–5 user replaceable parts 1–6 V vents 2–6 , 2–8 video, product description 2–1 volume keys 2–4 W warranty period 3–1 webcam location 2–1 product description 1–4 removal 4–27 spare part number 3–9 webcam light 2–1 Windows application keys 2–4[...]