HP DeskJet Portable manual

HP DeskJet 300 Series Printer Family T echnical Support Solutions Guide DeskJet 340 H DeskJet 340 H[...]

HP DeskJet 300 Series Printer Family T echnical Support Solutions Guide HP DeskJet Portable, DeskJet 310, DeskJet 320 and DeskJet 340 H HP Part Number 5960-9677 Printed in U.S.A. September 1995 Edition Thi d t t d ith F M k 4 0 4[...]

ii Notice The information contained in this document is subject to change without notice. HEWLETT -P ACKARD MAKES NO W ARRANTY OF ANY KIND WITH REGARD TO THIS MA TERIAL, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED W ARRANTIES OF MERCHANT ABILITY AND FITNESS FOR A P ARTICULAR PURPOSE. Hewlett-Packard shall not be liable for errors contained herein or[...]

iii Publication History This document is the second T echnical Support Solutions Guide (TSSG) for the DeskJet 300 Series printer family . The printing history of this guide is: First Edition . . . . . . . . . . . . . . September 1994 Second Edition . . . . . . . . . . . . September 1995 T rademark Credits AGF A is a registered trademark of Agfa-Gev[...]

iv Conventions This document uses special conventions to clarify information and ensure your safety and the safety of the product. Pay special attention to the information highlighted in the following ways: Italic type is used for the titles of publications and for emphasis in a paragraph. Warning W arning text is used where danger to an individual[...]

v About This Guide This guide is designed as a reference for people who provide post-sale technical support to end-users of the HP DeskJet Portable, HP DeskJet 310, HP DeskJet 320 and HP DeskJet 340 printers. It represents a collection of information gathered from Hewlett-Packard’ s dealer and end-user support organizations. The purpose of this g[...]

Product Information 1-1 1 Product Information Chapter Contents Section T itle Page Model Numbers and Product Positioning . . . . . . . . . . . . . . . . . 1-2 HP DeskJet Portable old and new models . . . . . . . . . . . . . . . 1-2 Support T ools . . . . . . . . . . . . . . . . . . . . . . . . . . 1-3 Features and Benefits . . . . . . . . . . . . [...]

1-2 Product Information Model Numbers and Product Positioning There are four printers in the HP DeskJet 300 Series printer family: • HP DeskJet 340 • HP DeskJet 320 • HP DeskJet 310 • HP DeskJet Portable HP DeskJet Portable old and new models As shown in the table above, there are two models of the HP DeskJet Portable, black-only printer . [...]

Product Information 1-3 Support T ools Hewlett-Packard recommends the following tools for supporting HP DeskJet 300 Series printers. • Dial caliper or accurate linear scale • T issue paper • Cotton swabs, such as part number 9300-0767 • Clean lint-free soft cloth • Brush or small computer vacuum cleaner Features and Benefits T able 1-2. [...]

1-4 Product Information T rueT ype scalable fonts support in Windows using the HP printer driver included with the printer The HP DeskJet 340 also supports HP , T rueT ype and T ype 1 Postscript scalable fonts Create any size text needed in Windows 3.1. (For more information on printing capabilities with Windows 3.0 and 3.1, see table 4-2, “Selec[...]

Product Information 1-5 V iews Figure 1-1. The HP DeskJet 300 Series Printer Figure 1-2. The HP DeskJet 300 Series Printer (Internal View) 1. The printer stands are not available with the HP DeskJet 340 2. The HP DeskJet 340 does not have the printer settings menu. Use the print setup or the DJPMenu to set the configuration for this printer . pape[...]

1-6 Product Information Figure 1-3. The HP DeskJet 340 Printer and Portable Sheet Feeder in Operating Mode Figure 1-4. The HP DeskJet 300 Series Printer in Operating Mode Figure 1-5. The HP DeskJet 300 Series Printer and Desktop Sheet Feeder in Operating Mode Figure 1-6. The HP DeskJet 300 Series Printer and Desktop Sheet Feeder in the Manual Feed [...]

Product Information 1-7 Similarities and Differences T able 1-3 discusses similarities and differences between the portable HP DeskJet 300 Series printer family and the desktop HP DeskJet 500 Series printer family . T able 1-3. Similarities to and Differences from Non-Portable HP DeskJet Family Printers Similarities Differences Black Print Cartridg[...]

1-8 Product Information T able 1-4 compares the members of the HP DeskJet 300 Series printer family . 1. All these printers can print demonstrations using a PCMCIA card that fits into the printer’ s card slot. The DeskJet 310, and 320 should be able to print from the U.S. Demo card designed for the card slot of the DeskJet Portable, but not from[...]

Product Information 1-9 Printer Options The HP DeskJet 340, 320 and 310 printers have the same worldwide power adapter for all countries (part number 0950-2435); the power cord and documentation vary with the region’ s needs. Some HP DeskJet Portable printers may have country-specific power modules with a permanently attached power cord; others [...]

1-10 Product Information Germany C2655A #ACT C2634A #ACT C2621A #ACT C2614A #ACT 8120-6314 German Greece - C2634A #AR2 C2621A #AR2 - 8120-6314 English (International) Intercon C2655A #ABK C2634A #ABK C2621A #ABK C2614A #ABK 8120-6315 English (International) Italy C2655A #ABZ C2634A #ABZ C2621A #ABZ C2614A #ABZ 8120-6314 Italian Latin America C2655A[...]

Product Information 1-11 Power Cord, Rapid Recharger , and Battery Pack Part Numbers T able 1-6. Power Cords and Optional Rapid Rechargers Plug T ype Country or Region Power Cord Part Number 1 Region’ s AC V oltage Optional Rapid Recharger Part Number U.S. Canada Mexico 8120-6313 120 Vac C3004A Japan 8120-6316 100 Vac C3060A Australia 8120-6312 2[...]

1-12 Product Information South Africa 8120-6317 220 Vac C3065A Argentina Uruguay 8120-6312 220 Vac C3064A T able 1-7. Optional Battery Packs Country or Region Hewlett-Packard Part Number Panasonic Part Number U.S. HP C3003A PV-BP15 Japan HP 3058A VW-VBS1 Europe HP C3059A VW-VBS1E T able 1-6. Power Cords and Optional Rapid Rechargers (Continued) Plu[...]

Product Information 1-13 Supplies and Accessories T able 1-8. HP DeskJet 300 Series Printer Supplies and Accessories Part Number Supply/Accessory Description 51633A Black print cartridge 1 51633M Mobil T raid black pen 51625A Color print cartridge C3280A C3281A C3282A Color Kit, including the color print cartridge 2 (cyan, magenta, and yellow inks)[...]

1-14 Product Information 1. The high capacity print cartridge, part number 51626A, is not recommended for use with HP DeskJet 300 Series printers. The 51608A black print cartridge is now obsolete. 2. Can be used only with the HP DeskJet 310, 320 and 340 printers. 3. This HP interface cable has a low-profile design that complements the product desi[...]

Product Information 1-15 T able 1-10. Other User Documentation Document HP Part Number HP DeskJet 320/310 Printer T echnical Reference Guide 1 C2634-90145 HP DeskJet 310 Printer T echnical Reference Guide 1 C2621-90172 HP DeskJet Portable Printer T echnical Reference Guide 1 C2614-90060 1. Available in English only.[...]

1-16 Product Information Internal Fonts Note Windows 3.1 does not support these internal fonts. The HP DeskJet 300 Series printer driver uses T rueT ype fonts when printing from Windows 3.1 (see “Selecting a Printer Driver” in chapter 4). T able 1-11. Internal Portrait Fonts Portrait Fonts Can be selected with printer buttons Comments Courier U[...]

Product Information 1-17 T able 1-12. Internal Landscape Fonts Landscape Font Can be selected with printer buttons Comments Courier Upright (6, 12, and 24 point) 10 cpi 16.67 cpi 20 cpi ✔ ✔ Fonts that cannot be selected with printer buttons can be selected by escape sequences or software applications, depending on the application. The HP DeskJe[...]

1-18 Product Information Specifications T able 1-13. Performance Specifications Category Specification Print modes Draft and Letter -Quality (LQ) Print speed Draft (using AC power) Draft (using a battery pack) Letter -Quality 3 pages per minute (ppm) 2 ppm 2 ppm Mechanism speed (burst at 10 cpi) Draft (using AC power) Draft (using battery power)[...]

Product Information 1-19 T able 1-14. Reliability Specifications Category Specification Printer usage 500 pages per month maximum Mean time between failures (MTBF) 20,000 hours (2000 hours power -on and 12,000 printed pages per year) Mechanism life 25,000 pages T able 1-15. Graphics Resolution Horizontal Resolution V ertical Resolution Number of [...]

1-20 Product Information Figure 1-8. Physical Specifications A B C D E F H G I J L K M power adapter R Q S N battery pack rapid recharger P O[...]

Product Information 1-21 T able 1-18. Physical Specifications Item Figure 1-7 Reference Approximate Dimensions Approximate Weight Printer only Width Height Depth A B C 12.2 in. (310 mm) 5.75 in. (146 mm) 2.6 in. (65 mm) 4.3 lb (1.96 kg) Printer with Desktop Sheet Feeder Storage position Width Height Depth Normal printing position Width Height Dept[...]

1-22 Product Information Figure 1-9. Packaging Dimensions Specifications HP DeskJet 320 InkJet Printer H C A B F E J G H D HP DeskJet 320 InkJet Printer H HP DeskJet 320 InkJet Printer H H H H HP DeskJet 320 InkJet Printer HP DeskJet 320 InkJet Printer[...]

Product Information 1-23 T able 1-19. Packaging Dimensions Specifications Packaging Dimensions Specifications Figure 1-8 Reference Dimensions of Package Printer Length Width Height A B C 15.4 in. (394 mm) 1 9.2 in. (233 mm) 1 10.6 in. (270 mm) 1 Optional Desktop Sheet Feeder Length Width Height D E F 16.5 in. (420 mm) 2 12.2 in. (310 mm) 2 6.6 in[...]

1-24 Product Information T able 1-21. Environmental Specifications Category Specification T emperature Operating Non-operating Recommended operating 5 ° to 40 ° C (41 ° to 104 ° F) -40 ° to 60 ° C (-40 ° to 140 ° F) 15 ° to 35 ° C (59 ° to 95 ° F) Relative humidity Operating with paper Operating with transparencies Non-operating 15% t[...]

Product Information 1-25 1. The country specific power module, shipped with some HP DeskJet Portable printers, does not have NOM safety certification. 2. The newer model C2624A of the HP DeskJet Portable printer , sold only in the Asia Pacific, does not have any safety or EMI certification. 3. The older model C2614A of the HP DeskJet Portable p[...]

1-26 Product Information T able 1-23. Paper Handling Specifications Category Specification Paper grain Long grain only Paper weight 16 to 24 lb (60 to 90 g/m 2 ) Media handling Printer only With sheet feeder Manual single feed 0.2 in. thick stack, or , up to: • 60 sheets of 16 lb paper (with desktop sheet feeder) • 30 sheets of 160 lb paper ([...]

Product Information 1-27 Figure 1-10. Printable Area (Portrait Orientation) Figure 1-11. Printable Area (Landscape Orientation) black and color printing 0.08 inch (U.S. Letter , Legal and Executive) 2.0 mm (A4) black and color printing 0.25 inch (U.S. Letter , Legal and Executive) 3.6 mm (A4) black and color printing 0.25 inch (U.S. Letter , Legal [...]

1-28 Product Information 1. The specifications in this table are based on text scale mode off (63 lines/page on U.S. letter size paper) and perforation skip mode off. The top margin (portrait mode) increases to 0.5 inches with perforation skip on. (The factory default setting for perforation skip mode is on.) 2. Printable area for non-Windows appl[...]

Product Information 1-29 1. The 51633A and 51633M black print cartridge life specifications are based on printing Courier 10. The lower numbers in the specifications are based on using letter -quality print mode and the higher numbers in the specifications are based on using draft print mode. 2. The 51625A print cartridge life specification is [...]

1-30 Product Information[...]

Installation and Configuration 2-1 2 Installation and Configuration Chapter Contents Section T itle Page Items Included . . . . . . . . . . . . . . . . . . . . . . . . . . 2-2 Connecting Power to the Printer . . . . . . . . . . . . . . . . . . . 2-3 Connecting the Printer to a Power Adapter or a Rapid Recharger . . . . . . . 2-3 Installing/Replac[...]

2-2 Installation and Configuration Items Included 1. The HP DeskJet 340 does not come with printer stands. 2. Some HP DeskJet Portable printers may have a country-specific power module with a permanently attached power cord. 3. There may be more than one floppy disk. 4. This item may or may not be included in the box depending on the country whe[...]

Installation and Configuration 2-3 Connecting Power to the Printer Connecting the Printer to a Power Adapter or a Rapid Recharger Warning Do not use a voltage converter with a worldwide power adapter or rapid recharger . This may cause a fire. Both the worldwide power adapter and the rapid recharger can accept any input AC voltage from 100 V ac t[...]

2-4 Installation and Configuration Installing/Replacing a Battery Pack Differences among the rapid rechargers Since the rapid rechargers will operate from any power source from 100 V ac to 240 V ac, the difference between one rapid recharger and another is the cord included with it to adapt to a country or region’ s power receptacle. Power cords[...]

Installation and Configuration 2-5 1. The HP DeskJet Portable printer does not have the DJPMenu software included with the printer; to get this software, see “Obtaining Printer Drivers” in chapter 6. For more information on DJPMenu, see “Additional Configuration Options with the DJPMenu Program” later in this chapter . Note – A battery [...]

2-6 Installation and Configuration Centronics Parallel Pinout Information Figure 2-2. Centronics Parallel Interface Connector 1. Active low. T able 2-3. Centronics Parallel Interface Pinout Information Pin Number Pin ID Description 1 Strobe 1 A low pulse causes the printer to read one byte of data. 2 - 9 Data 0 - Data 7 These pins are the data lin[...]

Installation and Configuration 2-7 Connecting the Interface Cable and Establishing Communication 1 • Use a Centronics parallel interface cable to connect HP DeskJet 300 Series printers to the computer . 1. If you are using a mac adapter with your printer , refer to chapter 5. 1. T urn off the printer . 2. Connect the computer end of the interfac[...]

2-8 Installation and Configuration V erifying Communication 1. T ype the following to test communication between the computer and the printer: – T ype DIR>PRN and press the Enter key on the computer . The computer should send a list of files of the current DOS directory . 2. Press and hold the Paper Feed button (for the HP DeskJet 340) to ej[...]

Installation and Configuration 2-9 Configuring the Printer for the DeskJet 300 Series Printers except the DeskJet 340 When set in the Menu Mode, the printer buttons can be used to configure the DeskJet 300 series printers (except for the HP DeskJet 340). T o configure the HP DeskJet 340, install the driver software that comes with the printer a[...]

2-10 Installation and Configuration Changing the Printer Settings Caution If using the printer with the sheet feeder , be careful not to damage the paper output guides on the sheet feeder from excessive downward pressure on the access door . 1. Set the printer in the vertical position. If using the sheet feeder , rotate the printer and IN tray suc[...]

Installation and Configuration 2-11 Figure 2-4. Printer Settings Menu 1 1. The older model C2614A of the HP DeskJet Portable printer has a slightly different Printer Settings Menu from the one shown above. The older menu does not have the “Media Source” group. See the printer’ s User’ s Guide for the exact menu layout. 5. Press the left or[...]

2-12 Installation and Configuration T able 2-5. Additional Printer Settings Information T opic Information V erifying printer settings The printer settings can be verified by three methods: – The printer self-test identifies the printer settings. In addition, if a battery pack is installed in the printer , the printout will include a battery l[...]

Installation and Configuration 2-13 Menu mode timeout – If after 30 seconds no Menu selections are made, the Menu light stops blinking, the printer exits from Menu mode and returns the print cartridge to the right end of the mechanism. Press and hold the Setup button to return to Menu mode. Left and right buttons – The left and right arrow but[...]

2-14 Installation and Configuration 2. The older model C2614A of the HP DeskJet Portable printer has “Chg Pen” instead of “Change Cartridge”, and “Settings” instead of “Setup”, written on the printer’ s front panel. Battery level gauge – The pointer on the print cartridge cradle in Menu mode skips the battery level gauge if no [...]

Installation and Configuration 2-15 Configuration Options with the DJPMenu Configuration Utility Users can run the DJPMenu configuration utility (for DOS environment) on their host computer . They can specify the printer settings using the DJPMenu. In addition, they can verify the current settings and check the battery charge level. Beyond this[...]

2-16 Installation and Configuration Changing Default Graphics Density Y ou can change default graphics resolution from the factory default of 300 dpi to 75, 100, or 150 dpi, and back to 300. Y ou can set this new default Graphics Density from within the DJPMenu configuration utility . Changing the DeskJet 320 and 340’ s Input Buffer Size Y ou c[...]

Installation and Configuration 2-17 1. The factory default settings cannot be changed on the DeskJet Portable Printer . Note Hewlett-Packard recommends that you do not change the factory default settings unless you have a specific need for localized country default settings. Note that, even without changing the factory default settings, you can m[...]

2-18 Installation and Configuration Installing Windows Printer Drivers This section outlines the procedures for installing Microsoft’ s and Hewlett-Packard’ s printer drivers for W indows 3.0 and 3.1. For more information on available printer drivers, see “W indows Printer Driver Information” in chapter 4. T able 2-8. Installing a Windows [...]

Installation and Configuration 2-19 Hewlett-Packard’ s Printer Drivers: (Included with the Printer) HP DeskJet Portable Driver v1.0 (for the HP DeskJet Portable) HP DeskJet 310 Driver v1.0 (for the HP DeskJet 310 and Portable) HP DeskJet 300 Series Driver v4.0, v4.1 and v5.0 (for the HP DeskJet Portable/310 / 320 ) HP DeskJet 340 Driver v6.0 (fo[...]

2-20 Installation and Configuration[...]

Operation and Usage 3-1 3 Operation and Usage Chapter Contents Section T itle Page Printer Buttons and Lights . . . . . . . . . . . . . . . . . . . . . . 3-2 Rapid Recharger Buttons and Lights . . . . . . . . . . . . . . . . . . 3-7 Operating the Printer with the Portable Sheet Feeder . . . . . . . . . . . . 3-8 Attaching the Printer to the Portabl[...]

3-2 Operation and Usage Printer Buttons and Lights Figure 3-1. HP DeskJet 340 Printer Buttons and Lights T able 3-1. Description of Printer Buttons and Lights for the HP DeskJet 340 Button or Light Operation Description Power button and light T urns the printer on or off Press the Power button to turn the printer on or off. The power light blinks w[...]

Operation and Usage 3-3 Figure 3-2. HP DeskJet 300 Series Printer Buttons and Lights 3 1. The older model C2614A of the HP DeskJet Portable printer has these two lights reversed; instead of “Change Cartridge” the top light is labeled “Menu”, and instead of “Menu” the bottom light is labeled “Chg. Pen”. 2. The older model C2614A of t[...]

3-4 Operation and Usage T able 3-2. Description of Printer Buttons and Lights for the HP DeskJet 300 Series except the HP DeskJet 340 Button or Light Operation Description Online button and Online light Setting the printer online Press the Online button to toggle the printer between its online and offline states. When the printer is ready to print[...]

Operation and Usage 3-5 LF/FF button Linefeed and formfeed operations • Press the LF/FF button to advance the paper approximately one line (1/6 inch or 0.4 cm). • Press the LF/FF button several times to advance the paper several lines. • Press and hold the LF/FF button to load or eject paper . – If the printer has paper in the mechanism, pr[...]

3-6 Operation and Usage Power button and Power light T urning the printer on and off • T o turn the printer on, press and release the Power button. The Busy light should turn on briefly . Then release the Power button. The Power light located on the Power button is lit if the printer is on. • T o turn the printer off, press the Power button. I[...]

Operation and Usage 3-7 Rapid Recharger Buttons and Lights Figure 3-3. The HP Rapid Recharger Buttons and Lights T able 3-3. Rapid Recharger Buttons and Lights Button or Light Operation Description Discharge buttons Selecting Revive and Charge Modes • T o revive a battery pack, press the Discharge button until the red light is on or blinking; thi[...]

3-8 Operation and Usage Operating the Printer with the Portable Sheet Feeder Figure 3-4. The HP DeskJet 340 with the Portable Sheet Feeder The portable sheet feeder provides paper feeding capability to an HP DeskJet 340 printer . The IN tray holds up to 0.1 inch (approximately 2.5 mm) stack of paper . The printer can be easily attached to the sheet[...]

Operation and Usage 3-9 Loading Paper for Automatic Feeding 1. Use the recess at the top centre (NOT the button) of the sheet feeder to pull the unit fully open. 2. Rotate each of the paper support arms until both are pointing upwards. 3. Push the paper release lever down to the open position. 4. Slide the left paper width adjustment guide to the s[...]

3-10 Operation and Usage Operating the Printer with the Desktop Sheet Feeder Figure 3-5. The HP Desktop 300 Series Desktop Sheet Feeder The desktop sheet feeder provides paper feeding capability to an HP DeskJet 300 Series printer . The IN tray holds up to a 0.2 inch (approximately 5 mm) stack of paper . The printer can be easily attached to the sh[...]

Operation and Usage 3-11 Attaching the Printer to the Desktop Sheet Feeder Positions for the Printer and Desktop Sheet Feeder An HP DeskJet 300 Series printer with the deskjet sheet feeder can be set up into four positions, according to the user’ s needs, as shown in the figure on the next page: • Normal print position, for automatic feeding ?[...]

3-12 Operation and Usage T able 3-4. The Four Positions for an HP DeskJet 300 Series Printer and Desktop Sheet Feeder Position Setup Normal Print Position V ertical Print Position Manual Feed Position Closed Position[...]

Operation and Usage 3-13 Normal Print Position, for Automatic Feeding 1. Start with the printer in the upright position. Slide and hold the printer/feeder release button. Then rotate the printer and the IN tray of the sheet feeder together to the normal printing position, as shown below . 2. Open the paper support on the IN tray and open the paper [...]

3-14 Operation and Usage V ertical Print Position, for Changing Printer Settings, Changing the Print Cartridge, Printing Labels, or Removing the Printer from the Desktop Sheet Feeder 1. If you want to print labels, first load the labels into the printer’ s IN tray . 2. Rotate the printer and the IN tray together so that the IN tray is flat agai[...]

Operation and Usage 3-15 Manual Feed Position, for Feeding Single Sheets with the Desktop Sheet Feeder Attached T o feed single sheets with the sheet feeder still attached to the printer , as shown in the figure below, follow these steps: 1. While holding the printer at a 45-degree angle to the base, slide and hold the printer/feeder release butto[...]

3-16 Operation and Usage Closed Position, for Storing or T ransporting the Printer and Desktop Sheet Feeder 1. T urn off the printer with the Power button to make sure that the print cartridge is returned to the home position. Then disconnect the interface cable and the power adapter . If there is paper in the IN tray, press down on the pressure pl[...]

Operation and Usage 3-17 Loading Media Manual Single Load 1. The older model C2614A of the HP DeskJet Portable printer does not have a “Media Source” group in its printer settings menu. Y ou can only select “Manual Feed” in the software application’ s printer settings, or with the DJPMenu configuration utility (see footnote 2 below). 2. [...]

3-18 Operation and Usage Loading Media in the Desktop Sheet Feeder 1. The older model C2614A of the HP DeskJet Portable printer does not have a “Media Source” group in its printer settings menu. Y ou can only select “Sheet Feeder” in the software application’ s printer settings, or with the DJPMenu program (also see footnote 2 on the prev[...]

Operation and Usage 3-19 T able 3-5. Media Loading Information T opic Information T ransparencies T ransparencies can either be fed by hand or loaded into the sheet feeder . Do not use transparencies other than HP Premium and do not load more than 20 transparencies into the sheet feeder . Removing media from the sheet feeder T o remove paper from t[...]

3-20 Operation and Usage Installing/Replacing a Print Cartridge Caution Do not let the print cartridge contacts and nozzles touch any surface or object, including your fingers. Oil and dust can cause missing dots and other print quality problems. 1. If the printer is off, turn it on. 2. Whether or not you are using the sheet feeder , set the print[...]

Operation and Usage 3-21 5. Press the Setup 1 button. This provides access to the print cartridge cradle. The Change Cartridge 1 light should be blinking. 1. The older model C2614A of the HP DeskJet Portable printer has “Settings” instead of “Setup” and “Chg. Pen” instead of “Change Cartridge” written on the printer’ s front panel[...]

3-22 Operation and Usage 1. The older model C2614A of the HP DeskJet Portable printer has “Settings” instead of “Setup” written on the printer’ s front panel. 2. The HP DeskJet Portable prints black only; it cannot use this color print cartridge. 9. With the green arrow on top of the print cartridge facing the print cartridge cradle, tip [...]

Operation and Usage 3-23 T able 3-6. Common Problems with Print Cartridges Problem Possible Causes Solution Nothing prints • T ape may be covering the print cartridge nozzles. • The print cartridge is out of or nearly out of ink. • The print cartridge is faulty . • The printer is faulty . See “T roubleshooting Print Cartridges” and “S[...]

3-24 Operation and Usage Powering the Printer Standard Charge and Quick Charge Rates An HP DeskJet 300 Series printer charges a battery pack, that is less than fully charged, at either of two rates: a standard charge rate and a quick charge rate. The printer has a third “maintenance” charging rate which it uses to maintain the charge in a fully[...]

Operation and Usage 3-25 A partially charged battery pack has been newly installed in the printer Standard charge If a partially charged battery pack is installed in the printer , the printer cannot determine the present charge level of the battery pack. The printer reports this battery pack’ s charge level as 1 / 4 charged on the battery level g[...]

3-26 Operation and Usage Sleep Mode When powering the printer with a battery pack, DeskJet 300 Series printers go into “sleep mode” after two minutes of inactivity . (For information on changing the interval, see below .) Sleep mode extends the length of a battery pack charge by minimizing the printer power requirements during periods of inacti[...]

Operation and Usage 3-27 Power Adapter Information T able 3-8. Power Adapter Information Power Adapter T opic Information Power adapter 1 and power cord part numbers The multi-voltage power adapter is the same for all countries. It is provided with a power cord for the appropriate country’ s power receptacle. For the part numbers of power cords, [...]

3-28 Operation and Usage Rapid Recharger Information T able 3-9. Rapid Recharger Information Rapid Recharger T opic Information Cautions • It is normal for battery packs to feel warm after charging or discharging cycles. • Use only battery packs listed in this manual or recommended by Hewlett-Packard. Rapid recharger part numbers See “Power C[...]

Operation and Usage 3-29 Charging with a rapid recharger • The rapid recharger can rapid-charge a battery pack in approximately 1 hour . Once the battery pack is charged, the rapid recharger automatically switches to a trickle charge rate to maintain peak charge while the battery pack is attached to the rapid recharger . • It is normal for the [...]

3-30 Operation and Usage Battery Pack Information T able 3-10. Battery Pack Information Battery Pack T opic Information Cautions • Use only battery packs listed in this manual or recommended by Hewlett-Packard. • Do not touch the battery pack contacts. • Do not directly connect (short circuit) one battery pack contact to the other . • Do no[...]

Operation and Usage 3-31 Battery charge level and status indications Printer Light Indications • The Power light blinks when battery capacity is low , if the printer is not connected to AC power . The printer can print approximately 5 more monochrome pages in this condition. • The Charge light is on when the printer is charging the battery pack[...]

3-32 Operation and Usage HP Infrared Adapter The Infrared Data Associaton, IrDA has established a worldwide industry standard for “point and beam” data transfer , allowing computers to link up with printers using an infrared connection. The HP DeskJet 340 printer has an interface port which can be fitted with an infrared adapter 1 . This repla[...]

Operation and Usage 3-33 Maintenance The HP DeskJet 300 Series printers do not require any scheduled maintenance. Periodic cleaning, however , not only enhances the look of the printer , but also maintains it in optimum condition. Cleaning may also make it easier to diagnose a problem visually . Maintaining Print Cartridges In order to maintain opt[...]

3-34 Operation and Usage Print Cartridge T ips • Do not use print cartridges after the expiration date. See “Identifying the Print Cartridge Expiration Date” in chapter 6. • Keep the print cartridges sealed in the packaging container until ready for use. The print cartridges have a longer life sealed in this container than in the printer . [...]

Operation and Usage 3-35 Cleaning the Platen and Pinch Plate If ink, excess paper dust, or other contaminants are present on the platen or pinch plate, clean the platen and the pinch plate as described in the paragraphs below . 1. T urn off the printer by pressing the Power button. The print cartridge should now be locked in the home position. 2. D[...]

3-36 Operation and Usage Thermal Inkjet II T echnology The HP DeskJet 300 Series printers use Thermal InkJet II (TIJ II) technology . This technology is based on a disposable print cartridge which propels ink out of 50 nozzles (48 nozzles for the color print cartridge 1 ). The basic principle of TIJ II is to apply heat to a tiny measure of ink unti[...]

Printer Drivers for the PC 4-1 4 Printer Drivers for the PC Chapter Contents Section T itle Page W indows Printer Drivers . . . . . . . . . . . . . . . . . . . . . . . 4-2 Microsoft’ s Printer Drivers for Windows . . . . . . . . . . . . . . . . . . 4-2 Hewlett-Packard’ s Printer Drivers for Windows . . . . . . . . . . . . . . . 4-3 Printer Driv[...]

4-2 Printer Drivers for the PC Windows Printer Drivers 1 Hewlett-Packard and Microsoft provide several HP DeskJet 300 series printer driver solutions for W indows 3.0 and 3.1. This chapter identifies available printer drivers and which driver to choose for optimum performance. Some users may choose to use the Microsoft printer driver in some circu[...]

Printer Drivers for the PC 4-3 Hewlett-Packard’ s Printer Drivers for Windows The Hewlett-Packard printer drivers are printer drivers available from Hewlett-Packard or bundled with HP DeskJet 300 Series printers. T able 4-2. Compatibility Summary of Hewlett-Packard’ s Printer Drivers for Windows Hewlett-Packard’ s Printer Drivers for Windows [...]

4-4 Printer Drivers for the PC Printer Driver Features and Capabilities HP DeskJet 300 Series v6.0 Printer Driver for Windows (only for HP DeskJet 340) The HP DeskJet 300 Series v6.0 Printer Driver for W indows provides the following features and capabilities: • W indows 3.1x compatibility only • Included with HP DeskJet 340 printers • Suppor[...]

Printer Drivers for the PC 4-5 Summary of Other Printer Driver V ersions T able 4-3. Features and Capabilities of Other Windows Printer Drivers Printer Driver for Windows Distribution of the Printer Driver Features and Capabilities Comments HP DeskJet 300 Series v5.0 Printer Driver for Windows Used with the HP DeskJet 300 Series Printers Available [...]

4-6 Printer Drivers for the PC 1. Intellifont scalable fonts are supported by the HP DeskJet 310 v1.0 printer driver . Intellifont scalable fonts are not supported by the HP DeskJet 300 Series printer driver versions 4.0 or 4.1. 2. For best results when grayscale printing using the HP DeskJet 310 v1.x Printer Driver for Windows, select pattern or s[...]

Printer Drivers for the PC 4-7 Minimum Configuration for Hewlett-Packard’ s Printer Drivers Hewlett-Packard’ s printer drivers require the following minimum system configuration: CPU 80386 processor or greater (for version 6.0 and above) Memory 2 MB of RAM for grayscale, and monochrome printing, 4 MB of RAM for color printing Free Disk Space [...]

4-8 Printer Drivers for the PC Common Windows Printer Driver Problems Composite Black Ink The printer driver produces composite black by mixing the colors of the color print cartridge to produce “black” ink. The printer driver uses composite black instead of true black ink because: • The HP DeskJet 300 Series printer holds one color print car[...]

Printer Drivers for the PC 4-9 Increasing the Printing Speed T able 4-5. Increasing the Printing Speed Printing Speed Factor Solution Computer and printer configuration 1. Use a more powerful computer . For example, a computer with a Pentium processor rather than an 80386 processor . 2. Use the sheet feeder rather than feeding sheets manually into[...]

4-10 Printer Drivers for the PC Selecting a Printer Driver If you use Microsoft W indows 3.0 or 3.1, install the HP DeskJet 300 Series printer driver provided with the printer . The accompanying printer software guide provides installation instructions, or see Installing W indows Printer Drivers in chapter 2. For DOS applications, install an HP Des[...]

Printer Drivers for the PC 4-11 The following table gives more detailed information about these printer driver options for particular types of software applications: T able 4-6. Selecting Printer Drivers for HP DeskJet 300 Series Printers T ype of Application Printer Driver Comments/Limitations Windows 3.1 HP DeskJet 300 Series v6.0 printer driver [...]

4-12 Printer Drivers for the PC Windows 3.1 HP DeskJet 300 Series v4.1 printer driver (included with the printer) This printer driver supports HP DeskJet 300 Series printers (except DeskJet 340) in Windows 3.1 only , including the following features: • ColorSmart T echnology • REt (HP’ s Resolution Enhancement technology) with DeskJet 320 onl[...]

Printer Drivers for the PC 4-13 DOS graphics applications HP DeskJet 340, 320 or 310 printer drivers • The capabilities of the printer driver are dependent on the software vendor . Read the documentation included with the software application for any limitations to the printer driver . • Contact the software vendor for the latest version of the[...]

4-14 Printer Drivers for the PC DOS wordprocessing applications HP DeskJet 340, 320 printer drivers, or DeskJet 310 printer drivers • The capabilities of the printer driver are dependent on the software vendor . Read the documentation included with the software application for any limitations to the printer driver . • Contact the software vendo[...]

Installation and Printer Drivers for the Macintosh 5-1 5 Installation and Printer Drivers for the Macintosh Chapter Contents Section T itle Page Host Requirements . . . . . . . . . . . . . . . . . . . . . . . . . 5-2 Hard Disk Space Requirements . . . . . . . . . . . . . . . . . . . . . 5-3 Cabling and Interface Pinout Information . . . . . . . . .[...]

5-2 Installation and Printer Drivers for the Macintosh Host Requirements This section identifies compatible systems and minimum configurations for the Macintosh computers. T able 5-1. Host Requirements Specification HP DeskJet 340 Printer Compatibility Compatible Systems 1 • Macintosh SE/30 • Macintosh LC II, LC III • Macintosh Performa 20[...]

Installation and Printer Drivers for the Macintosh 5-3 Hard Disk Space Requirements HP DeskJet 340 printer requires the Macintosh computer to have a hard disk. The table below lists the disk space needed for the printer drivers and the fonts included with the printers. If the system disk or system folder is too full, remove any printer drivers, app[...]

5-4 Installation and Printer Drivers for the Macintosh Cabling and Interface Pinout Information Cable Requirements The HP DeskJet 340 printer can be connected to a Macintosh computer with a Macintosh adapter . T able 5-3. Cable Requirements Connection HP order Number Mac Adapter for HP DeskJet 340 (Europe only), includes printer software and cable [...]

Installation and Printer Drivers for the Macintosh 5-5 Interface Pinout Information The Macintosh Adapter has an 8-pin mini-circular DIN interface connector port. Figure 5-1. Connector Port for the Macintosh Adapter Caution Do not attempt to insert an interface cable into the Apple Desktop Bus ports — the keyboard or mouse sockets on the back of [...]

5-6 Installation and Printer Drivers for the Macintosh T able 5-5. The Mac Cable Pin Assignments at the 8 Pin Mini DIN connector Pin Number Signal Description 1 Unused 2 DTR Output Handshake This pin sends DTR signal (asynchronous mode) or Clock signal (synchronous mode) from the printer to the computer . In asynchronous mode, the printer indicates[...]

Installation and Printer Drivers for the Macintosh 5-7 Connecting the Cable to a Macintosh Computer • The HP DeskJet 340 printer can be connected to a macintosh computer with a Macintosh Adapter . 1. Make sure that both the printer and the computer are turned off. 2. Connect one end of the Macintosh Adapter cable firmly to the printer . 3. Conne[...]

5-8 Installation and Printer Drivers for the Macintosh Printer Software Installation Outlines The printer software includes printer drivers and fonts. The following are only outlines of the software installation process. For more specific printer software installation information, see the documentation included with the printer . Installing the Pr[...]

Installation and Printer Drivers for the Macintosh 5-9 Installing Fonts HP DeskW riter/DeskJet 300 Series Printer Driver Software As of the printing of this guide, the current printer driver for the HP DeskJet 340 is the HP DeskW riter/ DeskJet 300 Series V ersion 6.0.1 Printer Driver . The Printer Software supplied with the HP DeskJet 340 includes[...]

5-10 Installation and Printer Drivers for the Macintosh Choosing the Printer Driver Use the Chooser to select the printer driver , printer , and port. T o choose a printer , follow these steps: • First call up the Chooser from the Apple menu. • Select the HP DeskW riter/DeskJet 300 Series printer icon. • Select either the printer or modem por[...]

Installation and Printer Drivers for the Macintosh 5-11 Printer Driver Dialog Boxes Figure 5-4. HP DeskJet 340 Printer Driver Dialog Box Roadmap Page Setup Service Options Print Preview Select media type, size, orientation, manual or auto feed, and enlargement or reduction percentage. Select ink intensity (black & color printing), halftoning an[...]

5-12 Installation and Printer Drivers for the Macintosh Optimizing Memory Since HP DeskJet 340 printer driver image the pages in system memory , the amount of available system memory affects printer performance—the more memory available, the less time required to print a page. This section describes how the HP DeskW riter/DeskJet 300 Series V ers[...]

Installation and Printer Drivers for the Macintosh 5-13 Running Under System 7 Finder Under System 7 Finder , applications load into memory from the top (high memory) portion of the stack. • Applications may have as much or little memory as they need, limited only by the amount of memory available. • Additional applications load into memory fro[...]

5-14 Installation and Printer Drivers for the Macintosh Increasing the Partition Size for an Application The size of the application heap is set in the Get Info dialog box. In general, the application size should be set 300K larger than the default for the application. T o increase the partition size for an application, follow these steps: 1. Quit [...]

Installation and Printer Drivers for the Macintosh 5-15 Optimizing the Macintosh Computer for Printer Performance HP DeskJet 340 printer drivers are designed to deliver the best possible performance. The Installer program on the latest version printer drivers automatically increases System 7 memory size. However , printer output speed can be affect[...]

5-16 Installation and Printer Drivers for the Macintosh T urning Off or Decreasing the RAM Cache 1. From the Apple menu, choose Control Panels. 2. Double-click on Memory . 3. Click the arrows next to the Cache Size box to reduce the disk cache to 32K. Y ou must use at least a 32K cache. . Figure 5-8. Turning Off or Decreasing the RAM Cache[...]

Installation and Printer Drivers for the Macintosh 5-17 Additional Printing Information T able 5-9. Additional Printing Information T opic Information HP Printer Guide (This works on System 7.5 only) Choose the HP Printer Guide from the Help menu in the upper right corner of the menu bar . This will give you information on Basic Printing Setup, Pri[...]

5-18 Installation and Printer Drivers for the Macintosh Unexpected print cartridge swap message (black pages seen as color) Sometimes the HP DW/DJ 300 Series v6.0 printer driver interprets black-and-white data as color . The printer driver may also identify grayscale scanned images as color . Some applications, such as Photoshop and Pixel Paint Pro[...]

Problem Resolution 6-1 6 Problem Resolution Chapter Contents Section T itle Page T roubleshooting T ools . . . . . . . . . . . . . . . . . . . . . . . 6-2 Overall T roubleshooting . . . . . . . . . . . . . . . . . . . . . . 6-3 T roubleshooting Battery Pack and AC Operations . . . . . . . . . . . . . 6-4 Solving Battery Pack Problems . . . . . . . [...]

6-2 Problem Resolution T roubleshooting T ools The following tools are recommended for troubleshooting the HP DeskJet 300 Series printers: • Dial caliper or accurate linear scale • T issue paper • Cotton swabs • Rigid card stock • Clean soft cloth • V oltmeter (used to check the voltage out of the power adapter 1 , a rapid recharger , a[...]

Problem Resolution 6-3 Overall T roubleshooting Figure 6-1. Overall Troubleshooting Read “Printer Light Indications” in this chapter. Start Printer fails to power up correctly (power light off)? Light flashing, alternately flashing or flashing in unison? Paper load or eject problems? Fails the printer self-test? Communication problem with the h[...]

6-4 Problem Resolution T roubleshooting Battery Pack and AC Operations Figure 6-2. Troubleshooting Battery Pack and AC Operations 1. Some HP DeskJet Portable printers may have a country-specific power module instead of a worldwide power adapter . Printer operates from a battery pack? No Battery discharges before many pages can be printed? Does the[...]

Problem Resolution 6-5 Solving Battery Pack Problems 1. Some HP DeskJet Portable printers may have a country-specific power module instead of a worldwide power adapter . T able 6-1. Solving Battery Pack Problems Problem Solutions Printer will not charge the battery pack 1. V erify that the power adapter 1 is plugged into a powered AC receptacle. 2[...]

6-6 Problem Resolution Solving Power Adapter 1 and Rapid Recharger Problems 1. Some HP DeskJet Portable printers may have a country-specific power module instead of a worldwide power adapter and power cord. Power modules, unlike power adapters or rapid rechargers, can operate from only one country-specific voltage. Notes • If the printer is con[...]

Problem Resolution 6-7 Solving Infrared Adapter Problems T roubleshooting the Printer Self-T ests Power On Self-T est HP DeskJet 300 Series printers perform a power -on self-test when the printer is turned on to test printer operation. There is no printout associated with the power -on self-test. There are two possible outcomes to the power -on sel[...]

6-8 Problem Resolution Printer Self-T est The printer self-test pattern printed with a black print cartridge installed shows the following: • An alphabetic character , following the letters “ID,” identifying the type of print cartridge installed. • A nozzle test pattern that identifies any ink nozzles that are not printing. If the diagonal[...]

Problem Resolution 6-9 Figure 6-3. Demo Page from the DeskJet 340[...]

6-10 Problem Resolution Figure 6-4. Beginning of the Printer Self-Test Pattern with a Black Print Cartridge Installed[...]

Problem Resolution 6-11 Printing Problems T able 6-4. HP DeskJet 300 Series Printing Problems Problem Probable Cause Solution Printing is skewed or slanted Sheets are not feeding into the printer correctly . The print on your pre-printed forms is slanted. See “Avoiding Print Skew” in this chapter . Re-print the forms. The printer appears to be [...]

6-12 Problem Resolution Printer Light Indications (HP DeskJet 340) The HP DeskJet 340 printer lights blink on and off to give you information about what the printer is doing. Figure 6-5. HP DeskJet 340 Printer Buttons and Lights + Change Cartridge Button Press to move the print cartridge cradle to the loading position, or to return it to the ‘hom[...]

Problem Resolution 6-13 T able 6-5. HP DeskJet 340 Printer Light Indicatons Printer Light Indication Probable Cause Solution The Power light is blinking The computer is sending data to the printer . Y ou do not need to do anything. The Paper feed light is blinking The printer is out of paper . The paper is not properly loaded. Load paper into the s[...]

6-14 Problem Resolution Printer Light Indications (for HP DeskJet Portable, HP DeskJet 310 and 320) The printer will identify printer status and error conditions with its own lights. Most error indications are displayed by a single light blinking alternately with the other printer lights. If a printer light error indication occurs, turn off the pri[...]

Problem Resolution 6-15 T able 6-5. HP DeskJet 300 Series Printer Light Indications (HP DeskJet Portable, HP DeskJet 310 and 320) Printer Light Indication Probable Cause Solution Online light is blinking The printer is out of media. • If using the optional sheet feeder , load media in the IN tray and press the gray pressure plate release button. [...]

6-16 Problem Resolution Menu light is blinking The printer is in Menu mode Open the printer access door and use the printer buttons to specify the desired printer settings. After you have specified the setting you want, in a printer settings group, press the Select button. For more information, see “Configuring the Printer” in chapter 2. All [...]

Problem Resolution 6-17 1. The older model C2614A of the HP DeskJet Portable printer has “Chg Pen” instead of “Change Cartridge” written on its front panel. The lights below blink alternately with all other lights : • Draft light is blinking separately The print cartridge cradle cannot move. See the discussion of carriage stalls in “Sol[...]

6-18 Problem Resolution Solving Printer Stall Conditions The Draft light blinks alternately with the other printer lights when an HP DeskJet 300 Series printer detects a carriage stall . A carriage stall error condition occurs if the printer detects a problem with the movement of the print cartridge cradle along the printer carriage. In order to ex[...]

Problem Resolution 6-19 5. If the printer has a carriage stall error condition, look for obstructions or binding along the printer carriage path. Slide the print cartridge cradle back and forth across the printer mechanism. If the problem cannot be resolved, return the printer for repair . 6. If the printer has a service station motor stall error c[...]

6-20 Problem Resolution T roubleshooting Paper Feed Operations T able 6-6. Media Related Problems Problem or Indication Possible Causes and Solutions If you are using manual feed Print is skewed or slanted See “Avoiding Print Skew” in this chapter . Printer does not pick up sheets fed by hand 1. W ait for the printer paper feed rollers to stop [...]

Problem Resolution 6-21 If you are using the sheet feeder Media loading from the sheet feeder is skewed or slanted 1. Media of different types or weights may be loaded together in the sheet feeder IN tray . If so, remove all the media and replace with a single type. 2. V erify that the sheet feeder is in the normal print position for automatic feed[...]

6-22 Problem Resolution If you are using the sheet feeder Online light is blinking The printer is out of paper . Load a stack of media into the IN tray and press the Online button. Busy light is blinking The printer has unprinted data but has not received a command to print the page. Press and hold the LF/FF button to print and eject the page. Busy[...]

Problem Resolution 6-23 Clearing Paper Jams If the Busy and Online lights are blinking, the printer detects a paper jam. If you are not using the sheet feeder , go to step 4. If you are using the Portable Sheet Feeder , go to step 3. 1. Rotate the printer and the IN tray so that the printer is in the upright position and the IN tray is against the [...]

6-24 Problem Resolution T able 6-7. Possible Causes for Paper Jams Possible Cause Solution Paper is out-of-specification Use paper that meets the specifications listed in chapter 1. However , some paper that meets the specifications listed in chapter 1 will not produce satisfactory results in an HP DeskJet 300 Series printer . If this is the cas[...]

Problem Resolution 6-25 A voiding Print Skew Print skew results when the movement of paper in the mechanism is not square to the carriage movement. The result is inconsistent print margins along the paper’ s edge. • Print skew is determined by three elements: – The printer itself may skew paper that is otherwise within specification and load[...]

6-26 Problem Resolution Measuring Print Skew 1. If using the sheet feeder , load a stack of paper in the IN tray . Use paper with squareness that is within tolerance. 2. Print a page of information that should display a consistent left margin down the page. 3. T ake measurements to determine the print skew on the page. A. Measure the distance from [...]

Problem Resolution 6-27 T roubleshooting Communication Problems Figure 6-5. Troubleshooting Communication Problems Printer connected to some type of sharing device? Prints the DOS directory? From DOS, send the following command to print the DOS directory: DIR>LPT1: Disconnect the printer from the sharing device. Connect the printer directly to t[...]

6-28 Problem Resolution Figure 6-6. Troubleshooting Communication Problems (Continued) Cable fully seated on the printer and host connectors? Retest passes? Connect the printer to a different host or connect a different printer to the same host. Retest. Reseat the cable on the printer and host interface connectors. Make sure the cable is firmly and[...]

Problem Resolution 6-29 T roubleshooting Print Cartridges Short Print Cartridge Life There are several causes for a short print cartridge life. The information below describes the average print cartridge life for the two recommended print cartridges and possible causes for a reduction to this expected print cartridge life. 1. The 51633A black print[...]

6-30 Problem Resolution The print cartridge packaging seal was broken too soon The print cartridge has a longer life sealed in its packaging rather than in the printer . Keep print cartridges sealed in their packaging until needed. Then, install the print cartridge in the printer promptly . If you use both a black and a color print cartridge, keep [...]

Problem Resolution 6-31 Identifying the Print Cartridge Expiration Date Print quality problems may be caused by print cartridges that have passed their expiration date. There are two methods for determining whether a print cartridge is past its expiration date: 1. The HP DeskJet Portable prints black only; the Color Kit is available for the HP Desk[...]

6-32 Problem Resolution 1. At office, with ambient printing at least once a month. 2. A now obsolete black print cartridge, part number 51608A , had the same life specifications as this cartridge. 3. The HP DeskJet Portable prints black only; it cannot use this color print cartridge. T able 6-10. Print Cartridge Life Specifications — Age Print[...]

Problem Resolution 6-33 Using the Print Cartridge Cleaning Routine When dots or lines are missing from printouts, use the following routine to clear the print cartridge ink nozzles. The HP DeskJet 310, 320 and 340 printers can clean either a black or a color print cartridge 1 . 1. The HP DeskJet Portable prints black only; it cannot use the color p[...]

6-34 Problem Resolution Removing Crusted Ink from the Print Cartridge Nozzles Print cartridges left out of the printer may have crusted ink on the print cartridge nozzles. Do not install a print cartridge with crusted ink into the printer . Use the following procedure to remove the crusted ink from the nose of a black print cartridge. Caution Use c[...]

Problem Resolution 6-35 Cleaning the Electrical Contacts Y ou may need to clean the electrical contacts on the print cartridge if: • the print cartridge cradle does not return to the home position when you press the Setup 1 button. • the characters printed are incomplete, or if dots or lines are missing from the printouts. T o clean the contact[...]

6-36 Problem Resolution T roubleshooting Print Quality Solving Black Print Quality Problems T able 6-12. Solving Black Print Quality Problems Black Print Quality Issue Possible Cause and Solution Print is faint or fuzzy 1. W as the print cartridge new when installed in the printer or was it a refilled print cartridge? If it was refilled, replace [...]

Problem Resolution 6-37 Solving Color 1 Print Quality Problems Output appears jagged 1. V erify that Letter Quality mode is selected (Draft light off ) rather than Draft mode. 2. In Windows, check that Presentation mode rather than Normal or Draft mode is selected. Black printing is fading 1. Run the print cartridge cleaning routine to clear the no[...]

6-38 Problem Resolution Printouts contain inconsistent color fill patterns with horizontal bands or thin lines running completely across the sheet If bands or thin lines run all the way across the printout, the inconsistent color fill pattern can result from either of two problems: waitbanding or overlapping lines. These problems require differen[...]

Problem Resolution 6-39 Color fades on transparencies It is possible that the transparencies are being exposed to ultraviolet light, typically from the sun. Check other instruments and machinery near the printer to see that they do not create ultraviolet light. Be sure to protect transparencies from direct or reflected rays of the sun or other sou[...]

6-40 Problem Resolution Printouts Missing Rows of Dots Figure 6-7. Printouts Missing Dots Horizontal rows of dots missing on printouts may be the result of a connection problem between the print cartridge cradle contacts and the print cartridge contacts. This is known as an “interconnect problem.” Y ou may be able to solve this problem using th[...]

Problem Resolution 6-41 3. Once the print cartridge and print cartridge cradle contacts are dry , reinstall the print cartridge. Retest by printing the printer self-test. – If all of the rows of dots are printing, no further troubleshooting is necessary . – If rows of dots are still missing in the self-test printout, continue on to the next ste[...]

6-42 Problem Resolution Inconsistent Color 1 Fill Patterns Figure 6-8. Inconsistent Color Fill Pattern The print quality in color fill patterns is best if the computer sends data at the same rate as the printer prints it. If the computer sends the data slower than the printer prints it, the printer stops and waits for the computer to send more dat[...]

Service and Support Information 7-1 7 Service and Support Information Chapter Contents Section T itle Page W arranty Information . . . . . . . . . . . . . . . . . . . . . . . . 7-2 U.S. Service Support Contracts . . . . . . . . . . . . . . . . . . . . . 7-3 HP Express Exchange Service . . . . . . . . . . . . . . . . . . . . 7-3 HP Support Pack . . [...]

7-2 Service and Support Information W arranty Information Hewlett-Packard maintains facilities throughout the world that can service HP DeskJet 300 Series printers. The warranty for HP DeskJet 300 Series printers varies, depending on the printer , the date of purchase, and the country of purchase. For products returned under warranty , Hewlett-Pack[...]

Service and Support Information 7-3 U.S. Service Support Contracts HP Express Exchange Service Hewlett-Packard offers an express exchange service to minimize product downtime. W ith HP Express Exchange Service, a replacement unit is available by 10:30 the next working day . HP Express Exchange provides next day exchange service (same as HP SupportP[...]

7-4 Service and Support Information Returning a Printer for Service In the U.S. If a printer requires service, the customer can contact a service authorized reseller . The reseller should verify that the printer is in need of repair and contact the HP Corvallis Service Center . Sales authorized resellers should call (800) 544-9976 to arrange for re[...]

Service and Support Information 7-5 In the UK, France, Germany , Switzerland, Austria, Belgium, Norway , Sweden, Denmark, Finland, and the Netherlands If a printer fails during the warranty period, the customer should do the following: 1. Follow the troubleshooting procedures in this document or consult the HP FIRST facsimile assistance services. 2[...]

7-6 Service and Support Information Service and Support Resources Obtaining Printer Drivers For the latest available versions of printer drivers, contact the appropriate software vendors directly . Hewlett-Packard offers printer drivers through the HP Forum on CompuServe. As updated and new printer drivers become available, they are uploaded to the[...]

Service and Support Information 7-7 Additional Resource Information Presales Information 1. HP FIRST 2. HP Customer Information Center 3. HP Reseller Response Line (HP Authorized Resellers Only) 4. HP BBS 5. CompuServe and Internet 6. HPNN (HP Authorized Resellers Only) Postsales Information 1. HP FIRST 2. HP Audio T ips 3. HP Customer Support Cent[...]

7-8 Service and Support Information T able 7-2. Resource Information (Continued) Service/ Support Resource Items Available Phone Number Hours (Pacific T ime) HP Audio T ips 1 • Presales information • Postsales information (800) 333-1917 (U.S. and Canada) 1 (208) 344-4809 (other countries) 24 hours/day HP Distribution Center • Printer Drivers[...]

Service and Support Information 7-9 Printer Repair Feedback Information 1. Make a copy of the HP DeskJet 300 Series Printer Repair Sheet in this section. 2. Observe the problem with the printer . V erify the problem is repeatable. 3. Determine the applicable error code in table 7-3. 4. Fill out the repair sheet and return the repair sheet with the [...]

7-10 Service and Support Information Underlines or streaks in printing Prints extra lines across media when printing self-test PP20 W avy print Print appears wavy on self-test PP25 Incomplete print Parts of printed characters are missing on self-test PP30 General print quality Customer cannot describe problem PP35 Blank page Sheet contains no print[...]

Service and Support Information 7-11 Accessory Problems Missing manual Manual is missing from shipment container AM00 Missing power cord/module Power cord/module is missing from shipment container AM05 Missing driver Driver disk is missing from shipment container AM10 Missing paper tray Paper tray is missing from shipment container AM15 Missing pri[...]

7-12 Service and Support Information HP DeskJet 300 Series Printer Repair Sheet Company Information Company ________________________________________________________________________________ Address ________________________________________________________________________________ ________________________________________________________________________[...]

HP PCL Printer Commands and Control Codes A-1 A HP PCL Printer Commands and Control Codes HP PCL Printer Command Summary T able A-1. HP PCL Printer Command Summary Command T opic Printer Feature Printer Command Decimal Equivalent Hex Equivalent Printer Control Commands Reset and Self-Test Control Reset E c E 027 069 1B 45 Self-test E c z 027 122 1B[...]

A-2 HP PCL Printer Commands and Control Codes Page Control Commands Paper Size † Default paper size E c & ¬ 0A 027 038 108 048 065 1B 26 6C 30 41 US executive E c & ¬ 1A 027 038 108 049 065 1B 26 6C 31 41 US letter E c & ¬ 2A 027 038 108 050 065 1B 26 6C 32 41 US legal E c & ¬ 3A 027 038 108 051 065 1B 26 6C 33 41 A4 E c &[...]

HP PCL Printer Commands and Control Codes A-3 Font Selection Commands Character Set † PC-8 E c (10U 027 040 049 048 085 1B 28 31 30 55 HP Roman8 E c (8U 027 040 056 085 1B 28 38 55 PC-8 Danish/Norwegian E c (11U 027 040 049 049 085 1B 28 31 31 55 PC-850 E c (12U 027 040 049 050 085 1B 28 31 32 55 ECMA-94 Latin 1 E c (0N 027 040 048 078 1B 28 30 4[...]

A-4 HP PCL Printer Commands and Control Codes Secondary Font 1 Designators Default character set E c )0@ 027 041 048 064 1B 29 30 40 Default primary chr . set E c )1@ 027 041 049 064 1B 29 31 40 Current primary chr . set E c )2@ 027 041 050 064 1B 29 32 40 Default secondary font E c )3@ 027 041 051 064 1B 29 33 40 Raster Graphics Commands Set Graph[...]

HP PCL Printer Commands and Control Codes A-5 Control Codes T able A-2. HP PCL Printer Control Codes Code Name Symbol Description V alue (Dec) V alue (Hex) Keystroke Backspace <B S > Causes the printer to move the current print position one character position to the left. 08 08 CTRL H Horizontal T ab <H T > Causes the printer to move to[...]

A-6 HP PCL Printer Commands and Control Codes[...]

Index-1 Index A AC power devices, 1-8 access door, 1-5, 3-20, 7-23 re-installing, 3-35 removing, 3-35 accessories and supplies, 1-13 acoustic specifications, 1-24 alcohol caution, 3-34 alignment mark, 3-15 all lights blinking, 6-16, 7-22 alternately blinking lights, 6-17, 7-13, 7-16 altitude specifications, 1-24 AppleTalk Interface Cable, 5-4 appli[...]

Index-2 blinking light (continued) Change Cartridge, 6-15, 6-17 Charge, 6-17 Compressed, 6-17 Draft, 6-17 Menu, 6-16 Online, 6-15, 6-20, 6-22 Online and Busy, 6-20, 6-22 Power, 6-15, 6-17 block diagram of overall troubleshooting, 6-3 bold internal fonts, 1-16 box specifications, 1-23 Brazil option number, 1-9 power cord, 1-9 brush for cleaning, 1-3[...]

Index-3 CG Times internal fonts, 1-16 Change Cartridge light, 2-14, 3-5 alternately blinking, 6-17, 6-18 blinking, 3-21, 3-23, 6-15 change of color hue, 6-37 changing character set defaults, 2-16 configuration of printer, 2-10 country defaults, 2-16 Power off time, 2-15 print cartridge, printer position, 3-14 printer settings, 2-10 printer settings[...]

Index-4 connector port, 5-5 consumables, 1-13 contacts cleaning, print cartridge, 6-35 cleaning, print cartridge cradle, 6-35 print cartridge, 3-20, 3-23, 3-24, 6-15 print cartridge cradle, 3-22, 6-15 contaminants, removing, 3-35 contracts, service, 7-3 control codes, A-5 control panel devices (CDEVs), 5-15 control panel lights, 6-15 converter of v[...]

Index-5 DOS graphics applications, 4-13 support, 1-3 wordprocessing applications, 4-14 dot placement, 1-18 dots missing from printouts, 6-37, 6-39 dots per inch resolution, 1-3 downloading fonts not possible, 1-7 Draft button, 2-9, 2-11, 2-13, 3-4, 6-15 Draft light, 3-4 alternately blinking, 6-18 blinking alternately, 6-17 draft mode, 1-18, 3-4 int[...]

Index-6 fonts cannot be downloaded, 1-7 CG Times, 1-16 Courier, 1-16 disk space, 5-3 HP Cyrillic, 1-4 HP East Central Europe, 1-4 HP Greek, 1-4 HP Turkish, 1-4 installation, 5-8 internal, 1-16 Letter Gothic, 1-16 problems, 6-11 selecting, 3-4 TrueType, 4-11, 4-12 Univers, 1-16 formfeed, 3-5 forms, pre-printed problems, 6-25 fractional widths, 5-18 [...]

Index-7 inconsistent color fill patterns, 6-42 color print density, 6-37 print density, 6-36 increasing print cartridge life, 4-9 increasing printing speed, 4-9 information how to get software support, 7-6 repair feedback, 7-9 service, 7-1 warranty, 7-2 INITs (initialization routines), 5-15 ink coverage, affects cartridge life, 6-29 evaporation, 6-[...]

Index-8 K keypad diagram, 3-2 lights, 6-15 kit, for color printing, 1-4 kits, user documentation, 1-14 L label with serial and model number, 1-2 labels, part numbers, 1-13 labels, printing on, 3-14, 3-19 landscape internal fonts, 1-17 printing, 3-4 Landscape light, 3-4 alternately blinking, 6-17 language of user documentation, 1-14 Latin America op[...]

Index-9 measuring paper squareness, 6-25 print skew, 6-26 mechanical vibration specifications, 1-24 mechanism carriage locked, 6-18 life, 1-19 print speed, 1-18 media capacity, 1-26 differences between DeskJet 300 printers, 1-8 differences from DeskJet 500 printers, 1-7 does not eject from printer, 6-20 loading, 3-17, 3-19 loading problems, 6-20 no[...]

Index-10 Online light, 3-4 alternately blinking, 6-17 blinking, 3-17, 6-15, 6-20, 6-220 Online light and Busy light blinking, 6-20, 6-23 open circuits, 6-35, 6-40 operating from a battery pack, 3-30 the sheet feeder, 3-10 operation and usage, of printer, 3-1 optimization factors, 5-15 macintosh, 5-15 memory, 5-12 optimizing the printer, 5-1 option [...]

Index-11 part numbers (continued) supplies and accessories, 1-13 technical reference guides, 1-15 transparencies, 1-13 user documentation, 1-14 partition size for an application increasing the, 5-14 pattern, self-test, 6-10 patterns of error lights, 3-6 PCL commands and control codes, A-1 PCMCIA Type 1.0 card, 1-7, 1-8 PCMCIA Type 1.0 card slot, 6-[...]

Index-12 presentation quality, in color, 1-4 pressure plate, 3-10, 3-13, 3-16, 3-18, 3-19, 6-23 release button, 3-10, 3-13, 3-18, 6-21, 6-23 preventive maintenance, 3-33 preview dialog box, 5-11 preview, printing from, 5-17 print appears greenish instead of black, 6-37 is black instead of color, 6-39 modes, 1-18 poor output in Windows, 4-8 resoluti[...]

Index-13 printer light blinking, 6-14 lights, 6-12, 6-14, 6-15 maintenance, 3-34 model numbers, 1-2 operating and using, 3-1 option numbers, 1-9 optimization, 5-1, 5-15 physical specifications, 1-20 positions, 3-11, 3-12, 3-13, 3-14, 3-15, 3-16 power, 3-24 power cord part numbers, 1-11 printing speed, 1-18 product positioning, 1-2 rapid recharger p[...]

Index-14 problems with (continued) pre-printed forms, 6-25 printer drivers, 4-8 printing, 6-11 Windows, 4-8 product positioning, 1-2 programming command set, 1-18 Q quality problems fuzzy or faint printing, 6-36 inconsistent color fill, 6-42 ink smearing, 6-36 jagged output lines, 6-37 printing, 6-36 quality, letter, 3-4 quick charge rate, 3-24 Qui[...]

Index-15 selecting (continued) internal fonts, 3-4 printer settings, 2-9 self-test, 6-7 contents, 6-8 pattern, 6-10 power on, 6-7 printer, 6-8, 6-34 starting, 3-6 verifying printer settings, 2-12 sensor, paper, 1-5 serial cable connection, 5-7 interface cable, 5-4 serial number label, 1-2 service and support, 7-1 resources, 7-6 service station, 6-2[...]

Index-16 specifications (continued) electrical, 1-23 electrostatic discharge, 1-24 EMI (electromagnetic interference), 1-25 environmental, 1-24 humidity, 1-24 interface, 1-19 mechanical vibration, 1-24 specifications (continued) noise level, 1-24 packaging dimensions, 1-23 paper, 1-26 paper handling, 1-26 physical, 1-20, 1-21 power adapter, 1-21 pr[...]

Index-17 Transparency Film printer driver option, 6-38 transport differences with DeskJet 500 printers, 1-7 transport mode position, 1-6 transportability of printer, 1-8 transporting the printer and sheet feeder, 3-16 tray capacity problems, 6-24 troubleshooting, 5-1 battery pack and AC operations, 6-4 black print quality problems, 6-36 clearing pa[...]

Index-18 Windows (continued) printer drivers, 4-2, 4-10 support, 1-3 TrueType font capability, 1-16 won't charge battery pack, 6-5 home print cartridge, 3-23 point to group in Configuration mode, 2-14 print in Windows, 4-8 save settings, 2-14 wordprocessing applications, DOS, 4-14 worldwide repair, 7-2 worldwide use of rapid rechargers, 3-28[...]