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Bom manual de uso
As regras impõem ao revendedor a obrigação de fornecer ao comprador o manual com o produto HP Enterprise Color MFP X585dnm. A falta de manual ou informações incorretas fornecidas ao consumidor são a base de uma queixa por não conformidade do produto com o contrato. De acordo com a lei, pode anexar o manual em uma outra forma de que em papel, o que é frequentemente utilizado, anexando uma forma gráfica ou manual electrónicoHP Enterprise Color MFP X585dnm vídeos instrutivos para os usuários. A condição é uma forma legível e compreensível.
O que é a instrução?
A palavra vem do latim "Instructio" ou instruir. Portanto, no manual HP Enterprise Color MFP X585dnm você pode encontrar uma descrição das fases do processo. O objetivo do manual é instruir, facilitar o arranque, a utilização do equipamento ou a execução de determinadas tarefas. O manual é uma coleção de informações sobre o objeto / serviço, um guia.
Infelizmente, pequenos usuários tomam o tempo para ler o manual HP Enterprise Color MFP X585dnm, e um bom manual não só permite conhecer uma série de funcionalidades adicionais do dispositivo, mas evita a formação da maioria das falhas.
Então, o que deve conter o manual perfeito?
Primeiro, o manual HP Enterprise Color MFP X585dnm deve conte:
- dados técnicos do dispositivo HP Enterprise Color MFP X585dnm
- nome do fabricante e ano de fabricação do dispositivo HP Enterprise Color MFP X585dnm
- instruções de utilização, regulação e manutenção do dispositivo HP Enterprise Color MFP X585dnm
- sinais de segurança e certificados que comprovam a conformidade com as normas pertinentes
Por que você não ler manuais?
Normalmente, isso é devido à falta de tempo e à certeza quanto à funcionalidade específica do dispositivo adquirido. Infelizmente, a mesma ligação e o arranque HP Enterprise Color MFP X585dnm não são suficientes. O manual contém uma série de orientações sobre funcionalidades específicas, a segurança, os métodos de manutenção (mesmo sobre produtos que devem ser usados), possíveis defeitos HP Enterprise Color MFP X585dnm e formas de resolver problemas comuns durante o uso. No final, no manual podemos encontrar as coordenadas do serviço HP na ausência da eficácia das soluções propostas. Atualmente, muito apreciados são manuais na forma de animações interessantes e vídeos de instrução que de uma forma melhor do que o o folheto falam ao usuário. Este tipo de manual é a chance que o usuário percorrer todo o vídeo instrutivo, sem ignorar especificações e descrições técnicas complicadas HP Enterprise Color MFP X585dnm, como para a versão papel.
Por que ler manuais?
Primeiro de tudo, contem a resposta sobre a construção, as possibilidades do dispositivo HP Enterprise Color MFP X585dnm, uso dos acessórios individuais e uma gama de informações para desfrutar plenamente todos os recursos e facilidades.
Após a compra bem sucedida de um equipamento / dispositivo, é bom ter um momento para se familiarizar com cada parte do manual HP Enterprise Color MFP X585dnm. Atualmente, são cuidadosamente preparados e traduzidos para sejam não só compreensíveis para os usuários, mas para cumprir a sua função básica de informação
Índice do manual
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ca p s l o c k sh i f t A S D F G H J K L Z X C V B N M @ a l t al t sh i f t e n t e r , . ? / : ; “ ‘ User Guide O ff icejet Enterprise Color MFP X585/X585 Flow www.hp.com/support/ojcolorMFPX585[...]
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HP Officejet Enterprise Color MFP X585 User Guide[...]
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Copyright and License © 2014 Copyrig ht Hewlet t-Packard Development C ompany, L. P. Reproduction, adaptation, or translation without prior written permission is pr ohibited, except as allowed under the copyright laws. The information contained herein is subject to chan ge w ith ou t not ice . The only warranti es for HP products a nd services are[...]
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Table of contents 1 Product introduction ... ...... .......... ....... .......... ...... ...... .......... ....... .......... ...... ......... ....... ...... .... ....... ......... ....... ... 1 Product comparison ............................. ..........................................................................................................[...]
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Select the paper type (Windows) .................. ......................... ...................................... .............. ....... 32 Additional print tasks ........ ............................. ............................. ................... ................... .......... ...... 32 Print tasks (Mac OS X) ............ ...................[...]
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Add Network Fol der Path – Save to a standard sha red network fold er ........................ 57 Add Network Fol der Path – Save to an FTP Serve r ............................ ........................ .... 58 Send only to folders with read and write access ............. ................. ............................. 59 Allow sendin g to folde[...]
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Networking tab ........................................................................................ ....................... 92 Other Links li st ................................... .......................................... ........................... ...... .. 94 HP Utility for M ac OS X ............ ............... ....................... ...[...]
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Print from a di fferent so ft ware program ............ ........................................................................... 127 Check the pape r-type setting for the print job ....... .............. ..................... .............. ..................... .. 127 Check the p aper type setting (Window s) ....................................[...]
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Check the i mage-adjustment setting s ................................ .................................... ....................... 147 Optimize fax quality for text or pict ures ..................................................................................... ... 147 Check the error-corr ection settings ........................................[...]
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1 Product introduction ● Product compar ison ● Product vi ews ● Product hardware s etup and software insta llation For more information: In the US, go to www.hp .com/ support/ojcol orMFPX585 . Outs ide th e US, go t o www.h p.com/ support . Select your coun try/region . Click Troub leshooting . Enter the pro duc t nam e, a nd the n sel ect Se[...]
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Product c omparison Mode l name Model number X585dn m odel B5L04A X585f mo del B5L05A X585z model B5L0 6A Paper handling Tray 1 (50-sheet capacit y) Tray 2 (500-sheet capacity) Automatic duplex printing Connectivity 10/100/ 1000 Ethernet LAN connection wi th IPv4 and I Pv6 Easy-access USB port for printing and scanning without a computer and upgrad[...]
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Mode l name Model number X585dn m odel B5L04A X585f mo del B5L05A X585z model B5L0 6A Copy an d Scan Copies and scans 45 ppm on A4 and Letter- size paper, can scan up to 60 ppm in lower resolution s ettings Easy-access USB copying and scanning (no computer requir ed) 50-page document feeder 100-page document feeder with el ectronic duplex copying a[...]
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Mode l name Model number X585dn m odel B5L04A X585f mo del B5L05A X585z model B5L0 6A Mac OS X 10.6, OS X 10.7 Lion , OS X 10.8 Mountain Lion, and OS X 10.9 Mavericks 1 The HP ePrint Software supports the following operating systems: Windows Vista® (32-bit and 64-bit); Window s 7 (32-bit and 64- bit); Windows 8 (32- bit and 64-bit ); and Mac OS X [...]
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Product vie ws ● Product fron t view ● Produc t back vie w ● Interfac e por ts ● Contro l-panel vi ew Product front view caps l o ck s hift A S D F G H J K L Z X C V B N M @ alt alt shi ft ente r , . ? / : ; “ ‘ 10 12 11 1 9 7 2 3 4 5 6 8 1 Document feeder/sca nner assembly 2 Document feeder input tray 3 Document-feeder output bin 4 Out[...]
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11 Hardware integration pocket (HIP — for connecting accessory and third-party devices) 12 Control panel with color touchscreen display (tilts up for easier viewing) 6 Chapter 1 Product intr oduction ENWW[...]
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Product back view 2 1 3 4 5 7 6 8 9 1 Document feeder cover (a ccess for clea ring jams or cl eaning rollers) 2 Left door (access for clearing jams and the ink collection unit) 3 Tray 1 (multipurpose tray) 4 Fax port (fax models only) 5 Cable lock slo t 6 Model and serial number label 7 Interface ports 8 Formatter (contains th e interfac e ports) 9[...]
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Interf ace por ts 1 2 3 4 5 1 USB d evice port a ccepts a U SB cabl e from a com puter (altern ative to network a nd wireless connections). 2 Etherne t port 3 Foreign interface harness (FIH) port 4 USB host port ac cepts USB storage devi ces for Plug and Print 5 Fax port (fax models only) 8 Chapter 1 Product intr oduction ENWW[...]
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Control-panel view The Home screen provides access to the produ ct featur es and in dicate s the current status of the product. You can return to the Home screen at any time by touc hing the Home button on the lef t side of the product control pa nel. Yo u can also touc h the Home button in the upper-le ft corner o f most scr eens. NOTE: The fe atu[...]
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14 Features Depending on the pr oduct configuration, t he feat ures that appear in this area can include a ny of the following items: ● Qui ck S et s ● Copy ● E-mail ● Fax ● Save to U SB ● Save to Network Folder ● Save to Device Memory ● Ret riev e fro m US B ● Retri eve from D evice Mem ory ● Save to Sha rePoint® ● Job Statu[...]
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Product hardware se tup and software inst allation For basic setup instructions, see the Hardware In stallati on Guide that came with the product. F or additional instructions, go to HP support on the Web. In the US, go to www.hp .com/ support/ojcol orMFPX585 f or HP's al l-inclusive help for your product. Outs ide th e US, fol low t hese st e[...]
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12 Chapter 1 Product introduction ENWW[...]
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2 Paper trays ● Unde rsta nd pa per use ● Confi gur e tra ys for pape r ty pe and s ize ● Load Tra y 1 (multi-purpos e tray on left sid e of the p roduct) ● Load T ray 2 or opt ion al Tray 3 For more information: In the US, go to www.hp .com/ support/ojcol orMFPX585 . Outs ide th e US, go t o www.h p.com/ support . Select your coun try/regi[...]
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Unders tand paper use HP Officeje t inks for busi ness are specifica lly developed for use with HP printheads. Unique ink f ormulations help extend the life of the printhea ds and e nhance re liability. When u sed with ColorLok® pape r, these ink s provide laser-like c olor output. This produ ct supports a variety of paper a nd other pr int media.[...]
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Media ty pe Do Do not Heavy paper ● Use only heavy paper that is approved for use in inkjet pr inters and meets the weight spe cifications for this product. ● Do not use pa per that is heavier than the recommended media specifica tion for this product unless it is HP paper tha t has been approved for use in t his product. Glossy or coated paper[...]
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Configure t rays for paper type and size By def ault, the prod uct pulls pa per from Tray 2. If Tray 2 is empty, the product pulls paper fr om Tray 1, or Tray 3 if it is installed. Conf iguring a tray on this produ ct changes the speed settings to obtain the best print quality for the type of p aper that you a re using. If you are using spe cial pa[...]
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Configure a tray by using the cont rol panel You can al so configur e the trays for type an d size without a prom pt from th e produ ct. 1. Fr om the Home sc reen on the p roduct co ntrol panel, s croll to and touch the Tr ays button. 2. T ouch the li ne for the tray that you w ant to config ure, an d then touch the Modify b utton. 3. Sele ct the p[...]
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Load Tray 1 (mult i-purp ose tr ay o n left side of th e prod uct) 1. Open Tray 1. 2. Pull out the tray extension. 3. Extend the paper guides fully and then loa d the paper stack into Tray 1. Adjust the pape r guides to the size of the paper. NOTE: Place the paper into Tray 1 with the side to be printed on face-down and the top of page on the side [...]
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Load Tray 2 or optional Tr ay 3 1. Pull the tray out of the product. 2. Slide open the pape r length a nd width guides . 3. Place the paper in the tray and make sure that it is fla t at all fou r corners. Sl ide the side paper width guides so that they align with the pa per- size marking in the bottom of the tray. Slide the front paper length gu id[...]
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4. Push down on the paper to make sure that the paper stack is below the paper limit tabs on the side of the tray. 5. Slide the tray into the product. NOTE: To close the tray, push in the middle or with even pressure on both sides. Avoid pushin g on one side only. 20 Chapter 2 Paper trays ENWW[...]
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3 Parts, s upplies, and accessories ● Order parts, accessories, a nd supplies ● Replace th e ink cartridges For more information: In the US, go to www.hp .com/ support/ojcol orMFPX585 . Outs ide th e US, go t o www.h p.com/ support . Select your coun try/region . Click Troub leshooting . Enter the pro duc t nam e, a nd the n sel ect Search . HP[...]
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Order parts, accessories, and supplies Ordering Order supplies and paper www.hp.com/ go/suresupply Order genuine HP parts or accessories www.hp.com/ buy/part s Order through s ervice or support providers Contact an HP-authorized service or support provider. Order using the HP Embedded Web Server (EWS) To access, in a supported Web browser on your c[...]
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Replace the ink cartridges The pro duct uses fou r colors an d has a diff erent ink cart ridge for ea ch color: yellow (Y), cyan (C), mag enta (M), and black (K). 1. Open the i nk cartridge door . 2. Push the old ink cartridge inward to unlock it. 3. Gras p the edge of the old in k cartridg e and then pull the ca rtridge stra ight out to re move it[...]
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4. Remov e the new ink cartr idge from the packagin g. C 980 5. Do not touch the gold-colored metal contacts of the ink car tridge. Fin gerprints o n the contac ts can cau se pri nt-qu alit y pro blems . C 98 0 6. Insert the new ink cartridge into the product. Push the cartridge until it “clicks” in to place. 24 Chapter 3 Parts, supplies, a nd [...]
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7. Close the ink ca rtridge door . 8. Place th e old cartrid ge in the bo x and refer to information about recycling u sed ink cartridges on the ink cartr idge box. ENWW Replac e the ink cartrid ges 25[...]
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26 Chapter 3 Parts, supplies, a nd accessorie s ENWW[...]
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4P r i n t ● Print tasks (Windows) ● Print tasks (Mac OS X) ● Store print jobs on the product to print later ● Mob ile p rin ting ● Print from the USB port For more information: In the US, go to www.hp .com/ support/ojcol orMFPX585 . Outs ide th e US, go t o www.h p.com/ support . Select your coun try/region . Click Troub leshooting . Ent[...]
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Print tasks (W indows) How to print ( Window s) The fol lowing proc edure de scrib es the basic printing process f or Windows. 1. From the software program, sele ct the Print option . 2. Sele ct the product from the li st of printe rs. To change settings, click or tap the Properties or Preferences button to open the print driver. NOTE: The name of [...]
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Automatica lly print on both sides (Windows) Use this pr ocedure for products tha t have an automatic duplexer installed . If the product doe s not have an automatic duplexer installed, or to print on paper type s that the dupl exer does n ot support, you ca n print on both sides manuall y. 1. From the software program, sele ct the Print option . 2[...]
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Manually print on both si des (Win dows) Use this pr ocedure for products tha t do not ha ve an autom atic duplexe r installed or to print on paper that the dupl exer does not suppo rt. 1. From the software program, sele ct the Print option . 2. Sele ct the product fr om the list of printers, a nd then click or tap the Properties or Preferences but[...]
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Print multiple pa ges per sh eet (Window s) 1. From the software program, sele ct the Print option . 2. Sele ct the product fr om the list of printers, a nd then click or tap the Properties or Preferences button to open the print driver. NOTE: The name of the button varies for different softw are programs. 3. Clic k or t ap the Finishing tab. 4. Se[...]
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Select the paper type ( Windows) 1. From the software program, sele ct the Print option . 2. Sele ct the product fr om the list of printers, a nd then click or tap the Properties or Preferences button to open the print driver. NOTE: The name of the button varies for different softw are programs. 3. Clic k or t ap the P aper/Quality tab. 4. From the[...]
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Print tasks (Ma c OS X) How to print ( Mac O S X) The followin g procedure describes the basic printing p rocess for Mac OS X. 1. Clic k the File menu, and then cl ick the Pri nt option. 2. In the Pri nter menu, se lect th e produ ct. 3. Open the menus drop-do wn list or click Sh ow Details , and then sel ect other me nus to adjust th e print setti[...]
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3. Open the menus drop-do wn list or click Sh ow Details , and then click the Layou t me nu. 4. From the Pages per Sheet drop-down list, se lect the number of pages that you want to print on each sheet. 5. In the Layout Direction area , select the o rder and pla cement of the pages on the shee t. 6. From the Borders me nu, s elect the type of bor d[...]
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Store print jobs on the product to prin t later ● Create a stored job (Win dows) ● Create a stored job (Ma c OS X) ● Print a s tored job ● Delete a stored job Create a sto red job (Windows ) You can store job s on the product so you can print them at any time. NOTE: Your print driver might look di ff erent than what is s hown here , but the[...]
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4. Select a Job Storage Mod e option. ● Proof and Hold : Print and proof one copy of a job, and then pr int more cop ies. ● Personal Job : The job does not p rint until you request it at the product c ontrol panel. For this job-storage mode, you can select one of the Make Job Private/Secure options. If you assign a perso nal id entific ation nu[...]
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● Proof and Hold : Print and p roof on e copy of a jo b, and then print more copies. ● Persona l Job : Th e job does not print until you request it a t the prod uct control panel. I f you assign a perso nal identific ation numbe r (PIN) to the job, you must pr ovide the r equired P IN at th e control panel. ● Quic k Copy : Print the requested[...]
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Mobile printing HP offers multiple Mobile and ePrint solutions to enab l e wireless printing to an HP printer from a laptop, tablet, smartph one, or other mobile device. To dete rmine the best choice, go to www.hp .com/ go/ LaserJe tMo bilePr inti ng (Eng lish only). ● HP Wireless Direct an d NFC Printing ● HP ePrint via email ● HP ePrint sof[...]
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● Network Settings ● Wireless Menu ● Wireless Direct ● SSID 3. T ouch the SSID n ame area. 4. Use the keyboard to change the name. 5. T ouch OK . HP ePrint via emai l Use HP ePr int to pri nt documen ts by sendi ng them as an email a ttachmen t to the produ ct's emai l addres s from an y email ena bled dev ice. NOTE: The pr oduct might[...]
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● Windows: After ins talling the software, open the Prin t option from w ithin your applic ation, and then select HP ePr int from the installed printers list. Click the P roperties button to configure print op tions. ● Mac: After installing the software, select File , Print , and then select the a rrow next to PDF (in the bottom left of the d r[...]
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Print from the USB port This product fe atures easy-access USB printing, so yo u can quickly print f iles with out sending th em from a compu ter. The prod uct ac cepts stand ard USB flas h driv es in t he US B port on the fro nt of t he pr oduct. You c an print the following types of files: ● .pd f ● .prn ● .pc l ● .ps ● .ch t Enable the[...]
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42 Chapter 4 Print ENWW[...]
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5C o p y ● Make a co py ● Copy on both sides (du plex) ● Optimize copy qua lity for text or pic tures For more information: In the US, go to www.hp .com/ support/ojcol orMFPX585 . Outs ide th e US, go t o www.h p.com/ support . Select your coun try/region . Click Troub leshooting . Enter the pro duc t nam e, a nd the n sel ect Search . HP&apo[...]
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Make a copy 1. Place the document face-down on the scanner glass, or place it face-up in the doc ument feed er and adjust the paper guides to fit the size of the document . 2. From the Home screen on the product control panel, touc h the Copy button . 3. To adjust the nu mber of cop ies, touc h the Copies field t o open a keypad . 44 Chapter 5 Copy[...]
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4. Enter the numb er of copie s, and then touch th e OK button. 5. Touch the Start button. ENWW Make a co py 45[...]
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Copy on both side s (duplex) Copy on bo th sides aut omatically 1. Load the origi nal doc uments face -up in the documen t feeder with the top of the page leading. Adjust the paper guides to fit th e size of the d ocument. 2. Fr om the Home sc reen on the p roduct co ntrol panel, touch the Copy bu tton. 3. T ouch the Si des button. 4. T o make a tw[...]
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Optimize copy quality for text or pictures Optimize the copy jo b for the type of image being copied: text, graphic s, or photos. 1. Fr om the Home sc reen on the p roduct co ntrol panel, touch the Copy bu tton. 2. T ouch the More Opt ions button, and then touch th e Optimize Text/Picture button. 3. Select one of the pred efined o ptions, or touch [...]
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48 Chapter 5 Copy ENWW[...]
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6 Scan/send ● Set up Scan to Ema il ● Set up Save to Network Folder ● Set up Save to U SB ● Set up Save to Sha rePoint® (flow models onl y) ● Create a Quick Set ● Send a scanned document to one or more e mail addresse s ● Send a scanned document to a network folder ● Use HP Flow CM solution (flow models only) For more information: [...]
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Set up Scan to Emai l The product ca n scan a file and send it to one or more e mail ad dresses. U se the followin g infor mation to set up the Scan to Email feature. ● Use the E-M ail Setup Wizar d ● Set up the Scan to Email feature via the HP Embedded Web Server ● Set up per sonal and netw ork contacts ● Configure M icrosoft Outlook with [...]
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10. On the Outgo ing E-ma il Ser vers ( SMTP) dialog, do one of the following: ● Select I kno w my S MTP se rve r addr ess o r host name , enter the inform atio n, and then cli ck Next . The Outgoing E-mail Serv ers (SM TP) dialog re freshes. ● Select Search network for outgoing e-mail server , click Nex t , se lect t he app rop riate serv er f[...]
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b. Open a Web b rowser, and in the address line, type the IP a ddress or host name exactly as it displays on the product control pan el. Press the Ente r key on the comput er key board . The EWS opens. 2. Clic k the Scan/Dig ital S end tab. 3. I n the le ft navi gatio n pane, clic k the Addres s Book link. 4. In the Network Contacts Setup area, cli[...]
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2. Touch the Address B ook button that is next to the To: field to open the Address Book screen. 3. Touch the Add button that is in the lower left corner o f the screen . ENWW Set up Scan to Emai l 53[...]
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4. In the Name field, enter the name of the contact. 5. From the menu list, select the E-mail A ddress option, and then enter the contact's email address. Touch the OK button to add the contact to the list. Configure Microsoft Outlook with Google Gmai l If you have Google™ Gmail emai l service and you are using Microso ft® Outlook as your e[...]
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Use the following type of encrypted connection: TLS 7. Clic k OK . 8. On the Account Settings s creen, cli ck Next . 9. On the Change Email Acc ount screen , click Finish to complete the setup. ENWW Set up Scan to Emai l 55[...]
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Set up Save to Network Folder Use the follo wing informat ion to configur e a Save to Networ k Fo lde r qu ick s et. ● Use the Save to Network Folder Quick Se t Wizard ● Set up Save to Network Folder via t he HP Embe dded Web Serv er ● Complete the destination folder se ttings Use the Save to Network Folder Quick Set W izard Some HP products [...]
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8. On the Notifica tion Se tting s dialog, select the scan status notification pref erence. Click Next . 9. On the Fi le Se ttings dialog, select the file settings to use. Click Next . 10. Review th e Summary dialog and clic k Fini sh . 11. On the Save to N etwork Folder Setup dia log, click Apply to save the quick set. Complete the destina tion fo[...]
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Custom Sub folder : This opti on automatically c reates a subfolder for a s can in the d estination folder. Select a format for the subfolde r name from the list. Re stri ct su bfol der ac ce ss to us er : Select this option to rest rict subfol der access to the use r who creates the scan job. Folder Pa th Pre view : Cl ick Up date Pre view to view[...]
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Send only to folders with read and write access Select this option for folders configured for read and write access. Th is option also supports folder access verification, job notifications, and inclusion of user in a subfolder n ame. Verify folder access prior to job start ● Select this check bo x to force th e devic e to verify fol der ac cess [...]
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Set up Save to USB 1. Open the HP Embedded Web Server (EW S): a. From the Home sc reen on the produc t cont rol pa nel, touc h th e Netwo rk button to display the IP address or host name. b. Open a Web b rowser, and in the address line, type the IP a ddress or host name exactly as it displays on the product control pan el. Press the Ente r key on t[...]
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Set up Save to SharePoi nt® (flow models only) NOTE: Before you c an comple te this proce dure, the de stination fold er to which you want to save sc anned files must exist on the SharePoi nt® site, and you must have write acce ss to the destinati on folder. 1. Open the HP Embedded Web Server (EW S): a. From the Home sc reen on the produc t cont [...]
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c. In the Auth enticatio n Setting s field, select w hether users must sign in with their credentials a t the control panel to access this Sha rePoint® fold er, or if the login c redentials sh ould always be the same as when you navigated to the folder. NOTE: If you sele ct Use credentials of user to connect after Sign In at the control panel in t[...]
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Crea te a Quic k Set Use the Quick Sets feature to qu ickly access preset job options. T he produ ct administ rator can use the HP Embed ded Web Server to create Qui ck Sets, whic h are then av ailable i n the Quick Sets menu from the contr ol-pa nel Home s creen. Qui ck Sets are availab le for the fo llowing s can/sen d features : ● E-m ail ● [...]
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● If you selecte d E-mail , the follow ing dialogs ap pear: Address and Message Fi eld Control , Signing and Encryption ● If you selecte d Fax , the followin g dialog ap pears: Select F ax Rec ipient s ● If you selecte d Save to Netw ork Folder , the fo llowing di alog app ears: Fo lder Settings ● If you selecte d Save to USB the following [...]
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Send a scanned document to one or more email addresses ● Send em ail by ente ring email addresse s manually ● Send em ail by using the address book Send email by entering email address es manually 1. Place the document face-down on the scanner glass, or place it face-up in the doc ument feed er and adjust the paper guides to fit the size of the[...]
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4. Enter the email a ddress. To send to multip le addresses, sepa rate the addresses with a semicolon, or touch the Enter button on the touchscr een keyboa rd after you typ e each address. 5. Complete the CC: , Subject: , and File Name: fi elds by touching the field and using the touchscreen keyboard to ente r information. Touch the OK bu tton wh e[...]
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8. Touch the Start button to send. NOTE: The pr oduct might p rompt you to a dd the email address to the addres s book. NOTE: You can preview th e image at a ny time by touchi ng the Preview button in the upper-rig ht corner of th e screen. For more info rmation about this feature , touch the Help button on the prev iew scre en. 9. To s et up a not[...]
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3. Touch the Address B ook button that is next to the To: field to open the Address Book screen. 4. From the drop-down list, select the addres s book view that y ou want to use. 68 Chapter 6 Scan/ send ENWW[...]
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5. Sele ct a name from the l ist of con tacts, and then touch the right arrow button to add the name to the recip ients list. Repea t this step for each rec ipient, and then touch the OK button. 6. Touch the Start button to send. NOTE: You can preview th e image at a ny time by touchi ng the Preview button in the upper-rig ht corner of th e screen.[...]
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Send a scanned doc ument to a network folder The produc t can scan a file and save it in a fold er on the netw ork. The following op erating systems suppo rt this feature: ● Windows Serve r 2003, 64-bit ● Windows Serve r 2008, 64-bit ● Windows XP, 6 4-bit ● Windows Vista, 64-b it ● Windows 7, 64 -bit ● Novell v5.1 and later (access to t[...]
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3. To use one of the preset job s ettings, select one of the items in the Quick Sets li st. 4. To set up a new job, touch the File Name text field to open a keyboard, and then type the name for the f ile. Touch th e OK button. 5. If ne cess ary, touc h the Fi le Type drop-down menu to select a differe nt output file format. ENWW Send a sca nned do [...]
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6. Touch the Add button that is below the Folde r Path field to open a keyboard, and then type the path to the network folder. Use this format for the path: path path Touch the OK button . 7. To configure settings fo r the doc ument, touc h the More Optio ns button. 8. Touch the Start button to save the file. NOTE: You can preview th e image at [...]
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Use H P Fl ow CM solut i on (flow models only) HP Flow CM Prof essional is an easy-to-use, cloud- based solution designed to help businesses securely store and access inf ormation for better c ollaboration. Th e solution prov ides access from virtually a nywhere, via a web browser, to a complete set of proven doc ument-m anagement tools for capture[...]
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74 Chapter 6 Scan/ send ENWW[...]
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7F a x ● Set up fax ● Cha nge fa x conf ig urati ons ● Send a f ax For more information: In the US, go to www.hp .com/ support/ojcol orMFPX585 . Outs ide th e US, go t o www.h p.com/ support . Select your coun try/region . Click Troub leshooting . Enter the pro duc t nam e, a nd the n sel ect Search . HP's all-inc lusive help f or your p[...]
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Set up fax The steps to set up the fa x function on the product va ry depend ing on wh ether you ar e initially settin g up the product hard ware or if the har dware is already set up. NOTE: The settin gs confi gured using the Fa x Setup Wizar d on the contro l panel over ride any settings m ade in the H P Embe dded W eb Ser ver. ● The first time[...]
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Chan ge fax configurations NOTE: The settin gs confi gured using the Fa x Setup Wizar d on the contro l panel over ride any settings m ade in the H P Embe dded W eb Ser ver. ● Fax dialing settings ● General fax se nd settings ● Fax rece ive settings Fax dialing settings 1. From the Home screen on the product control p anel, scrol l to and tou[...]
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Menu item Description Redi al On No Answ er The Redial On N o Answer settin g selects the num ber of times the fax a ccessory red ials if the number dialed does not answer. The number of re tries is either 0 to 1 (used in the U.S.) or 0 to 2, depending on the countr y/region sett ing. The interva l between retrie s is set by th e redial interv al s[...]
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Menu item Description Error C orrection Mode Normally, the fax accessory monitors the sign als on the telephone line wh ile it is sending or receiv ing a fax. If the fax ac cessory d etects an error dur ing the transmiss ion and the Er ror Correc tion Mode s etting is on, the fax access ory can request that the error portion of the f ax be sent aga[...]
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Menu item Description Rin g Int erva l Touch the box beneath the Ring In terval heading to open the keypad. Enter a v alue for the ring interval on the keypad, an d then touch the OK button. The default settin g for ring int erval is 600 ms. Ring Frequency Touch the box beneath the Ring Frequency heading to open the keypad. Enter a value for the ri[...]
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Send a f ax 1. Place the document face-down on the scanner glass, or place it face-up in the doc ument feed er and adjust the paper guides to fit the size of the document . 2. From the Home screen on the product control panel, touc h the Fa x button. You might be prompted to type a use r name and password. 3. Touch the More Options button. Verify t[...]
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5. Enter a phone number, and then touch the OK button. 6. Touch the Start button to send the fax. NOTE: You can preview th e image at a ny time by touchi ng the Preview button in the upper-rig ht corner of th e screen. For more info rmation about this feature , touch the Help button on the prev iew scre en. 82 Chapter 7 Fax ENWW[...]
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8 Manage the product ● Configure IP network settings ● HP Em bedded Web Server ● HP Utility for Ma c OS X ● HP W eb Jeta dmin ● Economy settings ● Product security features ● Software a nd firmw are upda tes For more information: In the US, go to www.hp .com/ support/ojcol orMFPX585 . Outs ide th e US, go t o www.h p.com/ support . Se[...]
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Configu re IP networ k se ttings ● Printer sharing disc laimer ● View or chan ge network settings ● Rename th e product on a networ k ● Manua lly con figu re IPv4 TCP/ IP para meter s from the con trol pa nel ● Manua lly con figu re IPv6 TCP/ IP para meter s from the con trol pa nel Printer shar ing disc laimer HP does not support peer-to[...]
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3. On the Device Infor matio n page, the default product name is in the Device N ame field . You ca n change this name to uniquely ide ntify this produ ct. NOTE: Completing the other fields on this page is op tional. 4. Cl ic k th e Apply button to save the changes. Manually config ure IPv4 TCP/IP pa ramete rs from the control pane l Use the co ntr[...]
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3. To conf igure t he a ddress , touc h the Addres s button and then touch the field to open a keypad. 4. Use the keyp ad to enter th e addres s, and then touch the OK button. 5. Touch the Save button. 86 Chapter 8 Manage the produc t ENWW[...]
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HP Embe dded W eb Server ● How to acce ss the HP Embedd ed Web Server (EWS) ● HP Em bedd ed Web S erve r fea tures Use the HP E mbedded We b Server to manage printin g function s from a compu ter instea d of the product co ntro l pan el. ● View product status in formation ● Det ermi ne th e re main ing life for all s uppl ies a nd o rder ne[...]
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● Scan/Digital Send tab (MFP mod els only) ● Fax tab (MFP mode ls only) ● Troubl eshooting tab ● Security tab ● HP Web S ervice s tab ● Networking tab ● Other Links list Infor mation ta b Tabl e 8-1 HP Embedde d Web Ser ver Info rmation tab Menu Description Devi ce St at us Shows the product status and shows the estimated life remaini[...]
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Tabl e 8-2 HP Embedde d Web Ser ver Genera l tab (c ontinue d) Menu Description Control Panel A dministration Menu Shows th e menu structure of the Administration menu on the control panel. NOTE: Configure settings on this screen, or the H P Embedded Web Serv er provides more advanced configuration options than are available through the Administrat[...]
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Tabl e 8-3 HP Embedde d Web Serve r Copy/Prin t tab (cont inued) Menu Description Copy Settings (MFP models only) Configure the default options for copy jobs. Manage Trays Configure set tings for paper trays. Scan/Digital Send tab (MFP models only) Tabl e 8-4 HP Embedde d Web Serve r Scan/Digita l Send tab Menu Description E-mail and Sa ve to Netwo[...]
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Tabl e 8-4 HP Embedde d Web Ser ver Scan/Di gital Sen d tab (cont inued) Menu Description OXPd: Workf low Use third-party workflow tools. Digital Se nding Software Setup Configure set tings related to using optional Digital Sending software. Fax tab (MFP models only ) Tabl e 8-5 HP Embedde d Web Ser ver Fax ta b Menu Description Fax Send Setup Conf[...]
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Security tab Tabl e 8-7 HP Embedde d Web Ser ver Secu rity tab Menu Description General S ecurity Settin gs for gene ral sec uri ty, including the f ollowing: ● Configu re an a dminis trator pa ssword to res trict a ccess to certa in featur es on t he product. ● Set PJL pass word for pr ocessing PJL comm ands. ● Set file system acces s and fi[...]
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Tabl e 8-9 HP Embedde d Web Ser ver Networ king tab (continued) Menu Description Network Settings Configure IPX/SPX, AppleTalk, DLC/LLC, and SNMP settings, depending on the print serv er mode l. Other Settings Configure general printing protocols and se rvices supported by the print server. The available options depend on the print serv er model , [...]
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Other Links list NOTE: Configure w hich links displ ay in the Other Links list by using the Edit Other Links menu on the General tab. The following are the default links. Table 8- 10 HP Embedde d Web S erver O ther Link s list Menu Description Product Support Connect to the support site for the product to searc h for help on various topics. Shop fo[...]
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HP Utility for Mac O S X Use th e HP Utili ty fo r Mac O S X to chec k prod uct s tat us or to v iew or change product settings f rom your compu ter. You ca n use th e HP U tilit y whe n the produ ct is con necte d wit h a US B cabl e or is conne cted to a TC P/IP -base d network. Open HP Utility From the Fin der, click Applic ations , click Hewlet[...]
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Menu Item Desc ription Update Firmwar e Tr ansfers a firmware update file t o the product. NOTE: This option i s available only after you open the View menu and sele ct th e Show Advanced Options item. Command s Sends s pecial chara cters or p rint comman ds to th e product a fter the pr int job. NOTE: This option i s available only after you open [...]
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HP Web Jetadmin HP Web Jetad min is an award-winning, in dustry-leading to ol for efficiently man aging a wide vari ety of networked HP products, in cludi ng printers, m ultifunc tion products, a nd digita l senders. This sing le solution allows you to remotely install , monitor, maintain, trou bleshoot, and secure your printing and imaging environ[...]
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Econ omy set tings ● Optimize spee d or ener gy usage ● Set Sleep mode ● Set the Sleep Schedule Optimize speed or energy usage The product has f our incremental settings to op timize for speed or energy usa ge. 1. From the Home sc reen on the p roduct co ntrol panel, s croll to and touch the Administration button. 2. Open the f ollowing m enu[...]
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● Date Format ● Time Format 4. Touch the Save button. 5. Open the Date/ Time menu an d configur e the fol lowing setting s: ● Date/Time ● Time Zone If you are in an a rea that use s daylight savings time , select the Adjust for Daylight Sa vings box. 6. Touch the Save button. 7. Touch the back-arrow butto n to return to the Administration s[...]
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Product se curity features ● Security state ments ● IP Sec urity ● Sign in to the product ● Assign a system password ● Encryption support: H P High Performance Secure H ard Disks ● Lock the forma tter Security stat ements The product sup ports security standards an d recommende d protocols tha t help you keep the produ ct secure, protec[...]
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b. Open a Web b rowser, and in the address line, type the IP a ddress or host name exactly as it displays on the product control pan el. Press the Ente r key on the comput er key board . The EWS opens. 2. Cl ic k th e Security tab. 3. Open the General Security menu. 4. In t he Use rna me field, enter the name to associate with the pas sword. 5. Ent[...]
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Software and firmware updates HP re gularl y update s featur es tha t are av ailab le in the product firmware. To take advantage of the most current f eatures , update th e produc t firmwa re. Downl oad the most r ecent firmware update f ile from the Web: In the US, go to www.hp .com/ support/ojcol orMFPX585 . Cl ick Dri ver s & Soft war e . Ou[...]
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9 Solve general problems ● Restore factory-set defaults ● Control pa nel help syste m ● A “Cartridge is low” or “Ca rtridge is very lo w ” message displays on the product c ontrol panel ● Product doe s not pick up pa per or misfe eds ● Cle ar j am s ● Improve p rint quality ● Improve copy image quality ● Improve scan imag e [...]
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Restore factory-set defaults 1. From the Home sc reen on the p roduct co ntrol panel, s croll to and touch the Administration button. 2. Open the f ollowing m enus: ● General Settings ● Restore Fa ctory Settings 3. A verification message advise s that completing the re set function might result in loss of data. Touch the Reset button to complet[...]
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Control panel help system The produc t has a buil t-in Help system that expla ins how to use e ach scre en. To ope n the Help s ystem, touc h the Help button in the upper-righ t corner of the screen. For some screens, the He lp opens to a global menu w here you can se arch for specifi c topics. You can browse through the m enu structu re by touchin[...]
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A “C artrid ge i s low” or “C artr idge i s ver y low ” mess age di splay s on the produc t cont rol pan el Cartridge is low : The p roduct indicates when an ink cartridge level is l ow. Actual ink cartridge lif e remaining may vary. Co nsider havin g a repla cement av ailable to install when print quali ty is no lon ger acce ptable. The in[...]
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Order supplies Order supplies and paper www.hp.com / go/suresupply Order through s ervice or support providers Contact an HP-authorized service or support provider. Order using the HP Embedded Web Server (EWS) To access, in a s upported Web brows er on your com puter, enter the product IP address or hos t name in the address/U RL field. The EWS con[...]
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Product doe s not pick up paper or misfeed s ● The produ ct does not pick up p aper ● The produ ct picks up multip le sheets of pa per ● The docume nt feeder jams, s kews, or picks up multiple shee ts of paper The product does not pick up paper If the product does not pick up paper from the tray, try these solutions. 1. Open the product and r[...]
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● The pa per guides m ust be touc hing the sid es of the paper stac k to work correctl y. Make sure that the paper stack is st raight a nd the guid es are against the pap er stack . ● The docume nt feeder i nput tray or outp ut bin might conta in more than the m aximum number of pages. Make sure the paper stack fits below the guides in the inpu[...]
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Clear jams Auto-na vigation f or clearing j ams The auto-navigation feature assists you in clearing ja ms by providing step-b y-step instructions on the control panel. W hen you co mplete a s tep, the product di sp lays instruc tions fo r the next ste p until you have completed all steps i n the procedure. Experiencing frequent or recurr ing paper [...]
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Clear jams in t he output bin 1. Look for jam med paper in the output bin area. c aps l ock sh ift A S D F G H J K L Z X C V B N M @ alt al t s hift e nter , . ? / : ; “ ‘ 2. Remove any visible media . NOTE: If the sheet tears, make sure that all fragments are removed before resuming printing. caps l ock shift A S D F G H J K L Z X C V B N M @ [...]
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Clear jams in Tr ay 1 (multipu rpose tray) 1. If the j ammed sheet i s visible a nd easi ly accessible in Tray 1, pu ll it from T ray 1. NOTE: If the sheet tears, make sure that all of the f ragments are r emoved before you resume printing. 2. The jamm ed sheet may al so be acce ssible by removing Tray 2 and removing the jammed shee t by pulling it[...]
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4. If the pa per is stil l not vi sible or ac cessib le, remove the in k collecti on unit by pul ling it out with both hands. Set the unit as ide, upright, on a piece of pape r to prevent ink spills. CAUTION: Whe n pulli ng out th e in k coll ection unit, avo id making d irect c ontact with the bl ack cylinder to prevent ink sme ar on skin or cloth[...]
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7. Reinstall the ink collection unit. 8. Close the left d oor. 114 Chapter 9 Solve general problems ENWW[...]
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Clear jams in t he left door 1. Open th e left door . 2. Gently remove any visible paper f rom the rollers and de live ry area . NOTE: If the sheet tears, make sure that all fragments are removed before you resume printing. D o not use sha rp object s to remove fragm ents. 3. Close the left d oor. ENWW Clear jams 115[...]
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Clear jams in the ink collection unit area 1. Open th e left door . 2. If you c an see the tra iling ed ge of the sh eet, remove the sheet from the product. 3. If the pa per is no t visibl e or access ible, re move the ink collection unit by p ulling it out with both hands. Set the unit aside , upright, on a piece of paper to prevent ink spills . C[...]
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4. Lower th e plat en by press ing down on the g reen tab. This will cause the pr oduct to try to feed the sheet through the print zone. You might n eed to gently p ull on the sheet i f it does not fe ed. Remove the sheet. 5. Lift the green tab t o place th e platen ba ck into its operating position. ENWW Clear jams 117[...]
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6. Reinstall the ink collection unit. 7. Close the left d oor. 118 Chapter 9 Solve general problems ENWW[...]
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Clear jams in Tr ay 2 1. Open Tray 2 by p ulling it out and releasing the latch at the rear left of the tray. 2. Remove the jammed sheet by pulling it to the right and then out of the product. 3. Close Tray 2. NOTE: To close the tray, push in the middle or with even pressure on both sides. Avoid pushin g on one side only. ENWW Clear jams 119[...]
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Clear jams in opt ional Tray 3 1. Open Tray 3. 3 2. Remove the jammed sheet by pulling it to the right and then out of the product. 3 120 Chapter 9 Solve general problems ENWW[...]
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3. If the jam ca nnot be clea red at the tra y, try clear ing the ja m from the lower lef t door. 4. Close Tray 3. NOTE: To close the tray, push in the middle or with even pressure on both sides. Avoid pushin g on one side only. 3 ENWW Clear jams 121[...]
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Clear jams in the document feeder 1. Lift the latch to release the document-fee der cover. 2. Open the d ocum ent-f eed er co ver . 122 Chapter 9 Solve general problems ENWW[...]
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3. Lift the ja m-access door , and remove any jammed pap er. If necessary, rotate the green wheel at the fr ont of the documen t feeder to remove jamme d paper. 4. Press on the door ne xt to the document-feed er rollers to make su re it is clos ed completely. ENWW Clear jams 123[...]
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5. Flow models only: Li ft th e doc ument feed er input tray. 6. Flow models only: Squ eeze inward on the two slots at each end of th e e-Duplex asse mbly. 7. Flow models only: Remove the e-Du plex a ssembl y by pul ling it out. 124 Chapter 9 Solve general problems ENWW[...]
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8. Flow models only: Remove any jammed paper. 9. Flow models only: Rein stall the e-Duple x assembly by sliding it in un til it locks into plac e. 10. Flow models only: Lowe r the do cument-fee der input tray. ENWW Clear jams 125[...]
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11. Close the do cument- feeder co ver. NOTE: To avoid jams, ma ke sure the guides in th e docume nt feeder input tray are adjusted tightly against the document. Remov e all staples and paper clips from original documents. NOTE: Original documents that are printed on he avy, gl ossy pap er can jam more f requently than originals that are p rinted o[...]
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Improve prin t quality If th e pro duct i s havi ng p rint -qua li ty problems, try the following solutio ns in th e order presented to resolve the issu e. If the product is h aving scan, fax, or copy qua lity problems, try the foll owing solutions a nd also s ee “Improve scan qual ity,” “Improve f ax quality,” or “Impr ove copy qu ality?[...]
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Check the paper type setting (Mac OS X) 1. Cl ic k th e File menu, and then cl ick the Pri nt option. 2. In t he Pri nter menu, se lect th e produ ct. 3. By default, the print driv er di splays the Copies & Pages menu. Open the menus drop-down list, and then click the Fini shing menu. 4. Select a type from the Medi a Typ e drop-down list. 5. Cl[...]
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● Specks of ink a re on the printed pages. ● Repeated marks occur on the printed pages. Use the fo llowi ng proced ure to pri nt a clean ing page. 1. From the Home sc reen on the p roduct co ntrol panel, s croll to and touch the Device Maintenan ce button. 2. Touch Calib ration/Clean ing , and then touch Print Cle ani ng Pa ge to print the page[...]
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2. Open the s canner lid. 3. Clean the scanner gl ass, the document fee der strips , and the wh ite plas tic backin g with a soft cloth or sponge that has be en moistened wi th nonab rasive gl ass clea ner. CAUTION: Do no t use abras ives, acetone , benz ene, amm onia, e thyl alco hol, or carbon tetrachloride on any part of the product; these can d[...]
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2. Examine the metal c onnecto r of th e ink cartridge. CAUTION: Do not touch the metal connector on the edge of the ca rtridge. Fin gerpri nts on the metal conn ector ca n cause print-q ualit y proble ms. C 98 0 3. If you see any scratch es, or othe r damage on the metal con nector, repl ace the ink cartri dge. 4. If the metal connector d oes not [...]
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● Place the product on a sturdy, level s urface. ● Remove anything that is blocking the vents on the product. Th e product r equires good air flow on all sides, in cluding the top. ● Protect the produ ct from airborne de bris, dust, st eam, grea se, or othe r elements tha t can leav e resid ue inside the produ ct. Step three: Set the individu[...]
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Adjust color settings (Windows) Follo w these ste ps if colors o n the printed page to not ma tch colors on the computer s creen, or if the colors on the printed page are not satisfactory. Change the color theme 1. From the software program, sele ct the Print option . 2. Select the p roduc t, and then click the Properties or Preferences button. 3. [...]
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6. Cl ic k th e Prin t in Graysc ale option to print a color document in bl ack and shades of gray. Use this option to print co lor documents for photocopyi ng or fax ing. 7. Cl ic k th e OK button to close the D ocu men t Pr oper ti es di alog box. In the Prin t dial og b ox, cli ck th e OK button to print the job. Try a different pr int driver Yo[...]
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Improve copy image quality If the p roduct is havi ng copy quali ty probl ems, try the following sol utions in th e order pre sented to r esolve the issu e. ● Chec k the sca nner g lass for dirt an d smud ges ● Calibrate th e scanner ● Check the paper settings ● Chec k th e im age-a dju stmen t se tting s ● Optimize copy qua lity for text[...]
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2. Open the s canner lid. 3. Clean the scanner gl ass, the document fee der strips , and the wh ite plas tic backin g with a soft cloth or sponge that has be en moistened wi th nonab rasive gl ass clea ner. CAUTION: Do no t use abras ives, acetone , benz ene, amm onia, e thyl alco hol, or carbon tetrachloride on any part of the product; these can d[...]
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3. Touch the Next button to start the calibration proc ess. Foll ow the on-screen prompts. 4. Wait while the product calibrat es, and then try copying agai n. Check the paper settings Follow these steps if copied pages have smears, fuzzy or dark print, c urled paper, scattered dots of toner, loose toner, or areas where ton er has dropped ou t. Chec[...]
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NOTE: These settings are temporary. After you have finish ed the job , the product returns to the default settings. Edge- to-edge co pying Use this fea ture to avoid sh adows that can appear along the e dges of copi es when the original docume nt is printed close to the edges. 1. From the Home sc reen on the p roduct co ntrol panel, s croll to and [...]
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2. Open the do cument-feed er cover . 3. Remove any visibl e lint or dust from each of the feed rollers and the separation pad using compres sed ai r or a clean lint-free cloth moistened with warm water. NOTE: Lift up th e roller assembl y so you can clean th e second rol ler. 4. Close the docu ment-feeder co ver. If the pr oblem persis ts, check t[...]
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Improve scan i mage quality ● Chec k the sca nner g lass for dirt an d smud ges ● Check the scan/ send settings from the product control panel ● Clea n the pic kup roller s and se paration pad in the d ocument feeder Try these fe w simple steps first: ● Use the fla tbed sca nner rath er than the document fe eder. ● Use high-quali ty origi[...]
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2. Open the s canner lid. 3. Clean the scanner gl ass, the document fee der strips , and the wh ite plas tic backin g with a soft cloth or sponge that has be en moistened wi th nonab rasive gl ass clea ner. CAUTION: Do no t use abras ives, acetone , benz ene, amm onia, e thyl alco hol, or carbon tetrachloride on any part of the product; these can d[...]
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3. Select the category of scan and send settings th at you want to c onfigure. 4. Open the Default Job Options menu. 5. Touch the Re solution button. 6. Select one of the pred efined o ptions. Tou ch the Save bu tton. 7. Touch the Start button. Check the color settings Follow these steps to adju st the color setting: 1. From the Home sc reen on the[...]
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● Save to USB ● Scan to SharePoint® 2. Touch the More Opt ions button, and then touch th e Optimize Text/Picture button. 3. Select one of the pred efined o ptions, or touch the Manually ad just butt on, an d th en ad just the slider in the Optimize For ar ea. Touc h the OK button. 4. Touch the Start button. NOTE: These settings are temporary. [...]
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2. Open the do cument-feed er cover . 3. Remove any visibl e lint or dust from each of the feed rollers and the separation pad using compres sed ai r or a clean lint-free cloth moistened with warm water. NOTE: Lift up th e roller assembl y so you can clean th e second rol ler. 4. Close the docu ment-feeder co ver. If the pr oblem persis ts, check t[...]
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Improve fax im age quality ● Chec k the sca nner g lass for dirt an d smud ges ● Check the send-fax resolution s ettings ● Chec k th e im age-a dju stmen t se tting s ● Optimize fax quality for text or pic tures ● Check the error-c orrection se ttings ● Send to a differ ent fax mach ine ● Clea n the pic kup roller s and se paration pa[...]
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2. Open the s canner lid. 3. Clean the scanner gl ass, the document fee der strips , and the wh ite plas tic backin g with a soft cloth or sponge that has be en moistened wi th nonab rasive gl ass clea ner. CAUTION: Do no t use abras ives, acetone , benz ene, amm onia, e thyl alco hol, or carbon tetrachloride on any part of the product; these can d[...]
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4. Select one of the pred efined o ptions. Tou ch the Save bu tton. 5. Touch the Start button. Check the im age-adju stment setti ngs Adjust these additional settings to improve send-fax quality 1. From the Home sc reen on the p roduct co ntrol panel, s croll to and touch the Administration button. 2. Open the f ollowing m enus: ● Fax Settings ?[...]
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Send to a different fax machi ne Try sendi ng the fax to a differe nt fax mac hine. If t he fax quality is b etter, the problem is related to the initial recipi ent's fax machine setting s or s upplies status . Clean the pickup ro llers and sepa ra tion pad in the document feed er 1. Lift t he d ocumen t-f eede r latc h. 2. Open the do cument-[...]
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3. Remove any visibl e lint or dust from each of the feed rollers and the separation pad using compres sed ai r or a clean lint-free cloth moistened with warm water. NOTE: Lift up th e roller assembl y so you can clean th e second rol ler. 4. Close the docu ment-feeder co ver. Check the fi t-to-p age setting If the Fit to Page setting is enabled, a[...]
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Solve wired net work problems Check the fol lowing it ems to verify that the product is communicating wi th the network. B efore beg inning, print a co nfiguration p age from th e product c ontrol panel a nd locate the product IP address that is liste d on this page. ● Poor physi cal connection ● The co mputer is u sing the in correct I P addre[...]
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a. Open a comma nd-line pr ompt on yo ur computer . For Window s, click St art , click Run , type cmd , and then press Ente r . b. Type ping followed b y the IP address for you r product. For Mac OS X, open the Networ k Utility, and the n supply the IP address i n the correc t field in the Ping pan e. c. If the window displays round-trip times, the[...]
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Solve fax problems ● Checklist for solving fax problems ● Gene ral fa x pr obl ems Checklist for solving f ax prob lems Use the fo llowing checklist to hel p identify th e cause of any fax-related pr oblems you en counter: ● Are you using the fax cable supplied with the fax a ccessory? This fax a ccessory has been tested with the supplied fax[...]
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Does your phone line have a call-waiting feature? If the fax telephone line has an activated call-waiting feature, a call-waiting notice can interrupt a fax call in progress, which causes a c ommunication error. Ensure th at a call- waiti ng feat ure is not ac tive on the fax telephone line. Check fax accessory status If the analog-fa x accessory d[...]
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General fax problems The follow ing are so me common fa x proble ms. The fax failed to send JBIG is enable d, and the re ceivin g fax machin e does not ha ve JBIG capabil ity. Turn off the JBIG setting. An Out of Memory status message displays on the product control panel The product storage disk is full. Delete some stored jobs from the disk. From[...]
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A one-page fax prints as two pages The fax hea der is be ing append ed to the top of the fax, pushing te xt to a second page. To print a one page fax on one page, set the overla y header to overlay mode, or adjust the fit-to-page setting. A documen t stops in the do cument feeder i n the mid dle of faxi ng A jam i s in the docume nt fe eder . Clear[...]
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156 Chapter 9 Solve general problems ENWW[...]
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Index A accessories ordering 22 address books, email recip ien t lists 67 recip ien t lists , crea ting 51 AirPrint 40 B bin, output jams, clearing 111 bins, output loc atin g 5 Bonjo ur identifying 87 both si des, copy ing 46 both si des, copy ing manual ly duple x, ma nual 46 browser requ irements HP e mbedd ed Web Serv er 87 C calibra te colors [...]
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require d settings 76, 77 setu p wiza rd 76, 77 fax po rt loc atin g 8 fax settings HP Em bedded Web Server 91 feedin g problems 154 file up load, Mac 95 firmwa re upd ate, Ma c 96 folde rs sending to 70 fonts uplo ad, Ma c 95 formatter loc atin g 7 front door loc atin g 5 fuser loc atin g 7 G gateway, setting default 85 general conf iguration HP E[...]
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model number loc atin g 7 multi ple pages per she et pri nting (Mac ) 33 printing (Windows) 31 N Near F ield Com munication printi ng 38 Netscape Navigator, versions supported HP e mbedd ed Web Serv er 87 network produ ct nam e, cha nging 84 settings, changin g 84 settings, viewing 84 Network button loc atin g 9 Network Folder, s can to 70 network [...]
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Sleep button loc atin g 9 small margins 138 smears clean ing 129 software HP Utility 95 special pa per printing (Windows) 32 speed, optimizin g 98 Start button loc atin g 9 status HP Utility, M ac 95 status of p roduct 9 status, fax accessory page 153 Stop button loc atin g 9 storage, job Mac settings 36 stored jobs creating ( Mac) 36 creating ( Wi[...]
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© 2014 Hewlett -Pack ard Devel opment Company , L.P. www.hp.com *B5L04-90904* *B5L04-90904* B5L04-90904[...]