HP LaserJet 2500 manual

hp color L ase rJet 2 5 00 ser i es hp color L aserJet 2 5 00 se r i es use cop y r ight © 200 2 Hew l ett -P ack ard C ompan y pr inted in U S A pr inted in U S A www .hp .com C9 7 0 6 -9090 6 *C9706-90906* *C9706-90906* Sp ine thi ckne ss = . 312 5 inc hes[...]

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HP Color LaserJet 2500 ser ies pr inter User guide[...]

Hewlett-P ackard Company 11311 Chinden Boulev ard Boise, Idaho 83714 U .S.A. Copyright and License ©Copyright Hewlett-P ackard Company 2002 All Rights Reserved. Except as allowed b y copyright la ws or herein, reproduction, adaptation, or translation without prior wr itten permission is prohibited. A user of the Hewlett-P ackard printer associated[...]

EN 3 HP Customer Care T elephone support HP provides free telephone suppor t during the warranty period. When you call, y o u will be connected to a responsiv e team wait in g t o help y ou. F or the telephone n umb er f or your count ry/region, see the f ly er tha t shipp ed in t he bo x with the product. Bef ore calling HP , hav e the f ollowing [...]

4 EN[...]

Contents 5 Contents HP Cu stomer C are . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3 1 Printer basics Introductio n . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9 Printer con figurations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . [...]

6 EN 3 Managing the printer Introductio n . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 55 Special pa ges . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 56 HP Colo r LaserJet 2500 Tool box . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 58 Usi[...]

EN 7 Appendix C Print media specifications Introductio n . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 123 General g uidelines . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12 4 Tray specifica tions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .[...]

8 EN[...]

EN Chapter 1 Printer basics 9 1 Pr inter basics Intr oduction This section pro vides inf ormation about the f ollowing topi cs: “ Printer configurations ” on page 10 “ Printer f eatures ” on page 11 “ Printer par ts ” on pag e 13 “ Softwa re and suppor ted operat ing systems ” on pa ge 17 “ Software f o r Windows ” on page 18 ?[...]

10 Printer basics EN Printer configurations Thank y ou f or purchasing the HP Color LaserJet 250 0 series pr inter . This printer is av ailab le in the configurations described below . HP Color LaserJet 2500L The HP Color LaserJet 2500L printer is a f our-col or laser printer that prints at 16 pages per minute (p pm) in bla ck and whit e, and 4 pp [...]

EN Chapter 1 Printer basics 11 Printer features Color printing Capable of laser printing in full color using the four process colors: cyan, magenta, y ellow , and bla ck . F ast print speed Prints A4/letter-si ze paper at 16 ppm f or b lack or 4 ppm f or color . Excellent pr int quality T rue 600 by 600 dots per inch (dpi) te xt and graphics. Image[...]

12 Printer basics EN Networ king The 2500L and 250 0 mo dels provide an EIO slot f or an optional HP Jetdirect print se r ver card f or fa st and easy connectivity . (The 2500n and 2500tn models include the HP Jetdirect print server card.) All common network protocols such as Ether net, T oken Ring, and LocalT alk are av ailable using HP Jetdirect [...]

EN Chapter 1 Printer basics 13 Printer par ts Bef ore using the pr inter , familiarize y ourself with the par ts of the pr inter . Po w e r s witch Control panel To p c o v e r T op output bin Tr a y 1 Optional tr a y 2 (2500, 2500n , and 2500tn) Interface por ts Control panel Po w e r connector Rear output door[...]

14 Printer basics EN Interface por t s All 2500 series pr inters hav e tw o interf ace por ts: an IEEE-1284B parallel por t and a USB por t. The 2500L and 250 0 models also con ta in an EIO slot f or installing an optional HP Jetdirect print server card. T o order , see “ Accessor ies and ordering inf ormation ” on page 24 , or contact your loc[...]

EN Chapter 1 Printer basics 15 Contr ol panel features The printer contains the f ollo wing lights and b uttons on its control panel: The lights and b uttons are arr anged into tw o main groups: Supplie s Status (top) and Printer Status (bottom) . T o inter pret and troubl eshoot control p anel light message s, see “ Resolving control panel messa[...]

16 Printer basics EN Understanding Printer Status The printer has two butt ons and three lights to indicate and control the printer sta tus. T o inter pret and troub leshoot contr ol panel light message s, see “ Resolving control panel messages ” on page 71 . Cancel Job b utton When the Ready light is b linking, pressing ( C ANCEL J OB ) cancel[...]

EN Chapter 1 Printer basics 17 Software and suppor ted operating systems F or easy printer setup and access t o the full range of printer f eatures , HP strongly recommends that y ou install the softw are pro vid ed. Not all softwa re is a v ailab le in all languages . See the getting star ted guide for installation inst ructio ns, and see the R ea[...]

18 Printer basics EN Software f or Windows When y ou install the softw ar e f or Windows , y ou can directly connect the printer to a computer using a USB or par allel cabl e or you can con nect the printer to the netw ork using an optional HP Jetdirect print ser ver card. Diff erent softw are is av ailable dep ending on the type of installation yo[...]

EN Chapter 1 Printer basics 19 Embedded W eb server When the printer is directly connect ed to a comput er , the embedded W eb server is supported for Windows 98 and lat er . When the printer is conne ct ed to th e ne tw ork, the embedded W eb serve r is suppor ted f or Windows 95 and later , Mac OS 8.6 and later , UNIX, Linux, and OS/2. With the e[...]

20 Printer basics EN Software f or Macintosh F or Mac OS 8.6 t o 9. x , the Apple LaserWriter 8 driver m ust be installed to u se the PPD file . Use the Apple L aserWr iter 8 dr iver that came with your Macintosh. For Mac OS X, use Pr int Cen ter to print. The pr inter inclu des the following software f or Macintos h comput ers. PPDs (Mac OS 8.6 to[...]

EN Chapter 1 Printer basics 21 Software tips How do I gain access to printer f eatures? Printer fea tures are av ailabl e in the printer dr iv er . Some f eatures such as custom paper siz es and page orientation might also be a v ailab le in the prog ram y ou are using to create a file. Change settings in the prog ram, if possib le , because chan g[...]

22 Printer basics EN Uninstalling the printing software Uninstall softw are using the directions belo w f or you r operating system. Uninstalling software f or Windows The printer comes with an uninstall utility that you can use to select and remo ve an y or all of the Windows HP printing system comp onents from y our computer . T o uninstall softw[...]

EN Chapter 1 Printer basics 23 Uninstalling software f or Macintosh T o remov e the printing softw are from y our Macintosh, dr ag the HP LaserJet f older and PPDs to the T rash. F or Mac OS 8.6 to 9. x : The PPDs a re located he re: Macintosh HDSystem FolderExtensionsPrinter Descriptions . F or Mac OS X : T he PPDs are located here: Macintosh H[...]

24 Printer basics EN Accessories and or dering inf ormation The f ollowing list o f accessories was current at th e time of printing. Ordering inf ormation and av ailability of the accessories might change dur ing the life of the printer . For the most current ordering inf ormation, visit: Nor th America: http ://www .hp . com/go/ord ersupplies- na[...]

EN Chapter 1 Printer basics 25 Optional tra y 3 500-sheet input tray f or letter and A4 sizes. Only one 500- sheet tra y can be installed. Y ou must hav e a 250-sheet optional tra y 2 installed to install an optional tray 3. Note: This tra y is included with the 2500tn model. C9699A P aper and other print medi a HP LaserJet paper Premium HP-brand p[...]

26 Printer basics EN[...]

EN Chapter 2 Printing tasks 27 2 Pr inting tasks Intr oduction This section pro vides inf ormation about common printing tasks. “ Choosing paper and ot he r print media ” on page 28 “ Loading tr a ys ” on page 31 “ Printing a job ” on page 34 “ Choosing an ou tput location ” on page 42 “ Printing on special pr int media ” on pag[...]

28 Printing tasks EN Choosing paper and other print media The printer models come with input tr a ys as specified belo w . The 2500L comes with one inp ut tra y (tra y 1). Y ou can add one optional tr a y 2 (250-sheets) and one optional t ra y 3 (500-sheets). Optional tra y 2 must be in stalled to install option al tra y 3. The 2500 and 250 0n mod [...]

EN Chapter 2 Printing tasks 29 Suppor ted print media for tra y 1 T ra y 1 holds up to 125 sheets of paper or up t o 10 env elope s. See “ Load ing tra y 1 ” on page 31 . Suppor ted sizes T ra y 1 adjusts for sizes from 76 b y 127 mm (3 b y 5 inches) to a lega l-siz e sheet of 216 b y 356 mm (8.5 b y 14 inches). See “ T ray specifications ”[...]

30 Printing tasks EN Suppor ted print media f or optional tra y 3 Optional tra y 3 holds up to 500 sheets of paper . See “ Loading optional tra y 3 ” on page 33 . CA UTION Load only paper in optional tra y 3. Other types of print media, such as labels or gr a y scale transpar encies, might jam if printed from optional tr a y 3. Supported siz es[...]

EN Chapter 2 Printing tasks 31 Loading tra ys Load special print media such as en v elo pes , labels , and gr a y scale transparen cies , in tra y 1 only . Load only paper in op tional tra y 2 or optional tr a y 3. Loading tra y 1 T ray 1 (the multipur pos e tra y) holds up to 125 sheets of paper or other print media, or it holds up to 10 en v elop[...]

32 Printing tasks EN Loading optional tra y 2 Optional tr a y 2 suppor ts standard-size pap er only . P aper includes av erage-weight let terhead and prepu nched paper . F or additional inf ormation about lette rhead and pre punched pape r , see “ Printing on letterhead or pre printed f orms ” on page 47 . CA UTION Print special print media suc[...]

EN Chapter 2 Printing tasks 33 Loading optional tra y 3 The optio nal tray 3 suppor ts A4- and letter- size paper . Optional tray 3 suppor ts only paper , but pape r includes av erage-weight let terhead and prepunched paper . F or additional inf or mation about letterhead and prepu nched paper , see “ Printing on letterhead or pr eprinted f or ms[...]

34 Printing tasks EN Printing a job This section pro vides basic printing instructions. When making changes to printing settings , there is a hier arch y to ho w changes are prioritized. (Note that the na mes of commands and dialog bo xes might v ar y depending on y our prog ram.) “P age Setup ” dialog bo x. This dialog box ope ns when you clic[...]

EN Chapter 2 Printing tasks 35 T o print from Windo ws 1 Make sure paper is loaded in the printer . 2 On the File menu, click Pa g e S et u p or a similar command. Ensu re that the se ttings are correct f or th is document. 3 Fr o m t h e File m enu, click Print , Print Setup , or a similar command. The Print dialog bo x opens. 4 Select this printe[...]

36 Printing tasks EN T o print from Macintosh 1 Mak e sure paper is loaded in the printer . 2 On the File menu, click Pa g e S et u p . 3 Make sure that this printer is selected in the Format f or pop-up men u. 4 Select the size of paper onto which y ou are printing. 5 Select the Orienta tion and Scale , if necessary , and clic k OK . 6 On the File[...]

EN Chapter 2 Printing tasks 37 Gaining access to printer driver settings This section lists the co mmon printing f eatures that are controlled through th e printer driver . (The printer driver is the soft ware compone nt you use to send print jobs to the printer .) Y ou can change settings temporarily for the print jobs that you print while the pro[...]

38 Printing tasks EN Features in the printer driver Some printer drivers and some oper ating systems do not supp or t all pr inter f eatures . Use the PCL 6 pr inter drive r to take f ull adva ntage of all the printer f eatures , as listed belo w . The Windows dire ctions in the f ollowin g sections assume that y ou are using the PCL drive r . In t[...]

EN Chapter 2 Printing tasks 39 Setting a custom paper size Use the Custom P aper fea ture to set up the printer to print to siz es ot her than standard one s. Windo ws: T r y to set this se tting from one of th ese locati ons, in this order : the Pag e S et u p dialog bo x in t he progr am, the Print dialog bo x in the progr am, or the Pap e r tab [...]

40 Printing tasks EN Printing m ultiple pages on one sheet of paper (N-up printing) N-up printing is the ability to print multiple pages on one sheet of paper . The pages will appear decreased in size . Y ou can specify up to nine pages per sheet, and they will be arranged on the sheet as sho wn below if y ou use th e def ault arr angement. Y ou ca[...]

EN Chapter 2 Printing tasks 41 Printing on different paper f or the first pa ge Printing on diff erent paper f or the first page is useful if you are printing a let t er f or e xample that uses letterhead on the f irst page and plain sheet s f or the subsequen t pages. The size f o r all pages of the print job must be the same in the printer drive [...]

42 Printing tasks EN Choosing an output location The printer comes with the top out put bin an d a rear outpu t door f or pr inting to a str aight-thr ough paper path. Print jobs emer ge from the top outp ut bin when the rear ou tput door is closed. Print jobs emerge from t he ba ck o f t he printer when the rear outpu t door is open. Use the top o[...]

EN Chapter 2 Printing tasks 43 Printing on special print media Printin g sp ee ds migh t be autom a tica lly re du ce d wh en pr inting on any special-sized pr int media. Printing on en velopes Load en v elo pes into tra y 1 only . The weight of the envelope paper should n ot exceed 105 g /m 2 (24 lb). Make sure env elopes are undamaged and ar e no[...]

44 Printing tasks EN Printing on labels F ollow the guidelines here for using labels . See “ Print media s pecifications ” on page 123 for more details . CA UTION T o a v oid damaging the printer , use only labels recommended f or laser printers . T o prev ent ser ious jams, al wa ys use tra y 1 to print labels and alwa ys use the straight-thro[...]

EN Chapter 2 Printing tasks 45 Printing on gra yscale transparencies The pr inter sup por t s pr inting in gra yscale on gra yscale or color transpar encies. (Gr a yscale transpare ncies are usually less e xpensiv e. ) See “ Gra yscale transp arencies ” on page 132 fo r more details. CA U TION T o a v oid damaging the printer , use only transpa[...]

46 Printing tasks EN Printing on custom-sized print media or cardstoc k P ostcards, 3-b y-5-inch (in dex ) cards, an d other custom-siz ed print media can be printed from tra y 1. The minim um size is 76 b y 127 mm (3 b y 5 inches) and the maxim um size is 216 b y 356 mm (8.5 by 14 inche s). Alwa ys inser t the short edge first into tra y 1. T o pr[...]

EN Chapter 2 Printing tasks 47 Printing on letterhead or preprinted f orms This section sho ws how to orient letter head or preprinted f orms when you are printing only on one side . F or duple x (two -sided printing) orientation, see “ Printing on both sides (duple xing manually) ” on page 48 . Orient paper as shown belo w . Orientation of let[...]

48 Printing tasks EN Printing on both sides (duple xing manuall y) T o print on both sides of the paper , yo u will ha v e to go to the pr inter and reinser t the paper manually after th e first side has pr inted. CA UTION Do not print on both sides of labels , tr ansparencies , or v ellum. Damage to th e printer and jams might result. T o duplex m[...]

EN Chapter 2 Printing tasks 49 Canceling a print job A print job can be stopped from a prog ram, from a print queue, or from the ( C ANCEL J OB ) button on the pr inter . If the printer has not star ted printing, first try to cancel the job within the prog ram that sent the print job . If the print job is wa iting in a print queue or print spooler [...]

50 Printing tasks EN Using color This prin ter offers great color as soo n as you set it up. It provides a combinat ion of auto matic color f eatures to gener a te e xcellen t color results f or the general user , plus sophisticated to ols f or the e xperienced color user . The printer provides caref ully designed and tested color tab les to pro vi[...]

EN Chapter 2 Printing tasks 51 HP ColorSmart The A utomatic co lor setting (HP ColorSmart) enables op timal color out put automatically for div erse types of documents . This feature utiliz es object tagging that allows optimal color and halftone settings to b e used f or diff erent objects (te xt, graphics , and images) on a page . The printer dri[...]

52 Printing tasks EN Manual Options If you select Manual , you can in dividually adjust the Halftoning , Neutral Gr a y s, Edge Contro l, and RGB Color option s f or each of the major ele ments: te xt, g raphics , and photog raph s. Halftone options Halftone option s a ff ect the resolution an d clarity of your color out put. Y ou can indepe ndentl[...]

EN Chapter 2 Printing tasks 53 Matching color s The proc ess of match ing pr inter outp ut color to your mo nitor is quite complex because pr inters and computer mo nitors use d iff erent methods of producing color . Monitors displa y colors by light pix els using an RGB (red, green, blue) color pr ocess, b ut printers print colors using a CMYK (cy[...]

54 Printing tasks EN[...]

EN 3 Managing th e printer 55 3 Managing the pr inter Intr oduction This printer comes with se v eral software tools that help y ou moni tor , trouble shoot prob lems with, and maintain the printer . The softw are tools are: “ Special pages ” on page 56 “ HP Colo r La se rJ et 2500 T oolbox ” on page 5 8 “ Using the embedded W eb ser ver [...]

56 Managing the pr inter EN Special pages Special pages reside within the memory of the printer . These pages help you to diag nose and solv e problems with the printer . Note If the printer language was not correctl y set during installation, y ou can set the language man ually so that the pages print in one of th e suppor ted languages . Change t[...]

EN 3 Managing th e printer 57 Supplies Status page The Supplies Status page list s the remaining lif e of HP pr int car tridges and HP imaging drums. It also lists the estimated pages remainin g, number of pages printed, and oth er supplies inf ormation. Y ou can print a Supplies Sta tu s pag e fr om the p rinter o r the e mbedde d W eb ser ver . T[...]

58 Managing the pr inter EN HP Color LaserJet 2500 T oolbox HP Color LaserJet 2500 T oolbox is only supported for Windows 98 and later . Y ou must hav e perf ormed a complete softw are installatio n to use the HP Color LaserJet 2500 T oolbox. Y ou can vie w the HP Color LaserJet 2500 T oolbo x when th e printer is directly connecte d t o your compu[...]

EN 3 Managing th e printer 59 T roubleshooting tab This section of the na vigation bar contain s links t o the inf or mation pages of the printer . (Some of these pages are also a vailab le from other sour ces , such as the embedded W eb ser ver or the printer itself.) F rom this section, you can view the f o llowing pages: Contr ol P anel Help . A[...]

60 Managing the pr inter EN Using the embedded W eb server When the printer is dire ctly connected t o a computer , the embedded W eb ser ver is suppo r ted f or Windows 98 and late r . When the printer is connected to the n etw o rk, the embed de d W eb ser ver is suppor ted f or Windo ws 95, Mac OS 8.6 and later , UNIX, Linux, an d OS/2. The embe[...]

EN 3 Managing th e printer 61 Information tab The Inf ormation pages group consists of the f ollowing pages . Device Status. This page displa ys the printer status and sh ows the lif e remaining of HP supplies , with 0 percent representi ng that a supply is empty . The page also sho ws the type and siz e of print media set f or each tr a y . T o ch[...]

62 Managing the pr inter EN Netw orking tab This tab allo ws t he net w ork administr ator to cont rol n etw ork-related set ti ngs f or the pr inter when it is connected to an IP-based networ k. This tab will not appear if the pr inter is directly connected to a computer , or if the printer is connected to a netw ork using anything othe r th an an[...]

EN 3 Managing th e printer 63 Using Printer Status and Aler ts Printer Status and Aler ts is only suppor t ed f or Windows 98 an d later . The Printer Status and Aler ts softwa re is av ailab le to users of bo th network ed and directly connected printers . This softw are allo ws y ou to vie w the embedded W eb server in f o rmation for a par ticul[...]

64 Managing the pr inter EN[...]

EN Chapter 4 Prob lem solving and maintena nce 65 4 Prob lem solving and maintenance Intr oduction This troub leshooting inf or mation is organiz ed to help y ou resolv e printing prob lems . Choose the general type of proble m from the f ollowing list. There is a jam in the pr inter . See “ Clearing jams ” on pa ge 6 6 . Printer lights, ot her[...]

66 Problem solving and maintena nce EN Clearing jams Occasionally , paper or other print media can become jam med during a print job . Some causes include: Input tra ys are loaded improperly or ov erfilled. T ra y 2 or optional tra y 3 is remov ed during a print job . The top co ver is ope ned during a print job . T oo many sheets accu m ulated in [...]

EN Chapter 4 Prob lem solving and maintena nce 67 T o cl ear jams from inside the printer CA UTION Ja ms in this area might result in loose tone r on the page. If y ou get toner on y our clothes or hands, w ash them in cold water . (Hot water will set the toner into the fabric.) 1 Open the top co v er . 2 Remove the imaging drum by pushin g it aw a[...]

68 Problem solving and maintena nce EN T o cl ear jams fr om input areas 1 Open tra y 2 or optional tr a y 3 to e xpose the jam. 2 Complete one of these st eps: If the jam has already partially en tered the printer , see “ To c l e a r jams from in side the pr inter ” o n page 67 . If the jam is only in the input tray, remove the jam by pulling[...]

EN Chapter 4 Prob lem solving and maintena nce 69 T o clear jams fr om output areas CA UTION Jams in t hese ar eas might result in loo s e toner on the page . If y ou get toner on your clothes or hands , w ash them in cold w ater . (Hot water will set the to ner into t he fabric.) 1 Complete o ne of th ese steps : If the paper is no t almost comple[...]

70 Problem solving and maintena nce EN 6 Grasp the f user handles and pull to remo v e the fuser from the printer . W ARN ING! The par ts on the internal surf ace of the fuser are v er y hot. T o av oid burning y ourself , do not touch those par ts. 7 Using both hands , slowly and steadily remo ve any pap er from inside the prin te r. Then, careful[...]

EN Chapter 4 Prob lem solving and maintena nce 71 Resolving contr ol panel messages Printer status is indicated b y light patterns on the control panel. T wo sets of lights are on the control panel: Suppl ies Status lights and Printer Status lights: The lights can be in any one of the f ollowing states: See the f ollowing inf or mation to inter pre[...]

72 Problem solving and maintena nce EN Supplies Status lights This section describes the meaning of the pat ter ns f or the lights in the Supplies Stat u s area. Inf ormation about supplies also appear s in the Printer St atus and Alerts software , th e embedded W eb server , and the HP Color LaserJet 2500 T oolbo x. (F or m ore inf ormation, see ?[...]

EN Chapter 4 Prob lem solving and maintena nce 73 Blac k print cartridge is empty or missing The blac k print-car tridge light is blinking. The pr inter stops pr inting. The print car tr idge is empty o r missing, or the pr inter cannot detect the pr int car tridge correctly . Y ou must replace the pr int car tridge before the printer can continue [...]

74 Problem solving and maintena nce EN Black print cartridge is a non-HP print car tridg e CA UTION: If y ou continue printing once this pr int car tr idge is empty , damage to the pr inter can occur. See “ Hewlett-P a ckard limited warranty statement ” on page 106 . The black print-car tridge light is blinking and the Attention light i s on. T[...]

EN Chapter 4 Prob lem solving and maintena nce 75 Printer Status lights The f ollo wing section describes the meaning of the light patterns in the Printer Status area. Inf ormation about the printer status also appea rs in the Printer Status and Alerts software and the embedded W eb ser ver . (F or more inf or mation, see “ Mana ging the printer [...]

76 Problem solving and maintena nce EN Attention with Ability to Continue The Attention light is blinking and the Go light is on. The printer stops pr inting. The message appears in these situations: Manual feed with pause. Someone sent a manual f eed job and the pr inter is waiting f or the special paper . Load paper into tray 1, and if the prin t[...]

EN Chapter 4 Prob lem solving and maintena nce 77 Secondary light patterns for Printer Status lights This section describes the secondary light patter ns that you can displa y when you e xperience a Attention with Ability to Continue state or an Accessor y error . Each of these errors has its own set of secondar y light patter ns , so a section is [...]

78 Problem solving and maintena nce EN 22 Buffer Overflo w err or The Ready l ight and Go light are on. Press ( G O ) to try to print a por tion of the job . The connection between the pr inter and the computer is loose. Check the connection to ensure that it is secure. The cable is malfunctioning. T r y using a different, high-quality USB or EEE-1[...]

EN Chapter 4 Prob lem solving and maintena nce 79 Secondary light patterns for Accessory error s This section describes the seconda r y light patterns that yo u can displa y when y ou e xperience an Accessor y error (Atte ntion light, Re ady light, a nd Go light are blinking). 8x.yyyy EIO err or The Attention light is blinking. There is a problem w[...]

80 Problem solving and maintena nce EN Solving print-quality pr oblems If yo ur document is printing b ut the quality is not what y ou e xpected , star t by using the print- quality checklist Print-quality chec klist General print-quality problems can be solv ed b y f ollowing the checklist below . 1 Chec k the printer driv er to mak e sure y ou ar[...]

EN Chapter 4 Prob lem solving and maintena nce 81 Solving issues with all printed documents The examples below depict letter -size paper that has pa ssed throu gh the pr inter shor t-edge first. These examples illustr ate problems that w ould affect all pages y ou print, whether you print in color or in b lack only . The topics that f ollow list t [...]

82 Problem solving and maintena nce EN Light print or fade A v er tical streak or an incorrect or f aded color area appears on the page . The paper might no t meet HP ’ s paper specifications (f or e xample , the paper is t oo moist or too rough). See “ Print media specifications ” on pa ge 123 . One or more print car tridges are low . If you[...]

EN Chapter 4 Prob lem solving and maintena nce 83 Gray bac kground The amount of bac kg round toner shad ing becomes unaccept able . P erform a calibration. See “ Calibrating the printer ” on page 100 . Use a diff erent paper with a li ghter basis w eight. See “ Print media specifications ” on page 123 . Chec k the printer enviro nment. V e[...]

84 Problem solving and maintena nce EN Repetitive defects on the fr ont Marks repeatedly appear on the printed side of the page at e ven intervals . In the pr inter dr iver , se lect the Pa pe r tab and set T ype is to match t he type of paper on which you are printing. Print speed might be slow er if y ou are using hea vy paper . For UNIX, Linux, [...]

EN Chapter 4 Prob lem solving and maintena nce 85 P age skew Make sure the paper or other print media is load ed correctly and that the g uides are not too tight or too loose against the stac k. See “ Loading tra ys ” on page 31 . Chec k the pape r type and qualit y . Use a dif f eren t paper , such as high-qualit y paper inte nded f or laser p[...]

86 Problem solving and maintena nce EN If the prob lem is not resolved If the problem is not resolved, try the se step s: 1 P erform a cleaning and calibr ation. See “ Cleaning the printer ” on page 99 . 2 Print the Configuratio n pag e and Supplies Status pa ge again. • If the pag es prin t correct ly , then t he problem is with th e program[...]

EN Chapter 4 Prob lem solving and maintena nce 87 Solving issues with color documents This section describes issues that can occur when y ou print in color . When ev er you are e xperiencing color-relat ed issues , calibrate the printer bef o re tr ying any ot her steps . See “ Calibrating the printer ” on page 100 . Only b lack prints Only b l[...]

88 Problem solving and maintena nce EN Missing or incorrect color Y ou ha v e changed the color sett ings manually . Retur n the color setting to Au tomatic. See “ Changing col or settings ” on page 39 . Y our print media does not me et the specif ications f or this printer . Use a diff erent paper , such as a high-quality pa per intended f or [...]

EN Chapter 4 Prob lem solving and maintena nce 89 Resolving pr oblems that generated messages This section he lps re so lve problems that generated me ss ag es on the comput er . Messages for both Windo ws and Macintosh This section lists some common errors th at only provide a simple message but no inf or mation f or resolving t he er ror . Errors[...]

90 Problem solving and maintena nce EN Resolving pr oblems that did not generate messages Begin b y using the troub leshootin g checklist. T roub leshooting checklist If the prin te r is not resp o nd ing pro p er ly , comp let e th e ste ps in the following chec klist, in order . If the printer does not pass a step , follo w the corresponding trou[...]

EN Chapter 4 Prob lem solving and maintena nce 91 8 Print a page from the HP Color LaserJet 2500 T oolbo x (Windo ws 98 and higher only). a If it prints, then the problem is with the print er driver. Try using one of t he other printer drivers. Or, uninstall the prin ter driver (see “ Uninstalling the printing software ” on page 22 ) and reinst[...]

92 Problem solving and maintena nce EN Solving general printing prob lems In addition to the p roblems list ed in this section, see “ Solving common Macintosh prob lems ” on page 97 if y ou are using a Macintosh comput er and see “ Solving P ostScr ipt (PS) errors ” on page 96 if y ou are using se v eral printer language s. Symptom P ossib [...]

EN Chapter 4 Prob lem solving and maintena nce 93 Printer do es not pull paper fr om tra y 2 or optional tray 3. The rear paper length guide (tray 2) or the rear paper stop (optional tray 3) is set incorrectly . T o set the rear guides properly , see “ Loading optional tray 2 ” on page 32 or “ Loading optional tra y 3 ” on pa g e 33 . The t[...]

94 Problem solving and maintena nce EN P ages print, but all colors do not prin t or the pages are completely blank. If pages print completely blank, the file might hav e blank pages. Check the file to make sure that it does not contain blank pages. A print car tridge might be low or empty . Check the pr inter control panel for a Supplies Status me[...]

EN Chapter 4 Prob lem solving and maintena nce 95 The printer pr ints, but the te xt is wrong, garbled, or incomplete. The interf ace cable is loose or defectiv e. Disconne ct the prin ter cable and reconnect it. T ry a pr int job you kno w works. If possib le , attach the cab le and printer to another computer and tr y a print jo b that you know w[...]

96 Problem solving and maintena nce EN Solving P ostScript (PS) error s The f ollowing situ ations are specific to PS language an d might occur when se v er al printer languages are be ing used. Note T o receive a p rinted or an on-screen message when PS error s occur , choose this option in the PS printer driver or the embe dded W eb server . Symp[...]

EN Chapter 4 Prob lem solving and maintena nce 97 Solving common Macintosh pr oblems In addition to the pr oblems liste d in “ Solving gener al printing prob lems ” on page 92 , this section lists prob lems that can happen only when using t he Mac OS , v ersions 8.6 to 9. x . Symptom P ossibl e Cause Solution Prob lems in the Chooser The printe[...]

98 Problem solving and maintena nce EN Y our document is not printi ng with New Y or k, Genev a, or Monaco f onts. The printer might be sub stituting fo n t s. Select Op tions in the Pa g e S e t u p d ialog box to clear substituted f onts. USB Prob lems Y ou are unable to print from a third-par ty USB card. This error occurs when t he softw are f [...]

EN Chapter 4 Prob lem solving and maintena nce 99 Cleaning the printer During the printing process , paper , toner and dust particles can accumulate inside t he printer . Ov er time, this buildu p can cause print-quality prob lems such as toner specks or smearing. This printer has a cleaning mode th at can correct and pre v ent the se types of prob[...]

100 Problem solving and maintenance EN Calibrating the printer The printer automatically cal ibrates when a supply is chang ed and at set in ter v als determined b y the total nu mber of pages the printer has printed. Y ou can change when the printer perf orms automatic calibr ations using the embedd ed W eb ser v er . Y ou can also calibrate the p[...]

EN Chapter 4 Prob lem solving and main tenance 101 Managing supplies F or w arra nty i nf or mation about these supplies , see “ Limited w arra nty f or the print car tr idges and imaging drum ” on page 107 . Supplies life The lif e of the imaging drum depends on the number of b lac k-only or color pages th at print jobs require . An HP Color L[...]

102 Problem solving and maintenance EN T o chec k and or der using the embedded W eb ser ver 1 Open the embedd ed W eb ser v er . 2 On Information tab , click De vice Status (on the left side of th e window). Click Supplies Status to see more inf ormation, such as par t numbers . 3 If the print cartr idges are lo w or empty , y ou can clic k Or der[...]

EN Chapter 4 Prob lem solving and main tenance 103 HP policy on non-HP supplies Hewlett-P ackard Company cannot recommend the use of no n -HP su pp lies, either new or remanuf actured. Because the y are not HP products , HP cannot influen ce their design or cont rol their quality . Ser vice or repairs required as a result of using a non-HP supply w[...]

104 Problem solving and maintenance EN[...]

EN Appendix A Service and suppor t 10 5 A Ser vice and suppor t Intr oduction This section contain s sup por t and ser vice inf ormation. “ Hewlett-P ackard limited warranty stateme nt ” on page 106 “ Limited w arrant y f or the print car tridges and imaging drum ” on page 107 “ A v ailability of suppor t and ser vice ” on page 108 “ [...]

106 Service and support EN He wlett-P ac kar d limited warranty statement 1. HP warrants to y ou, the end-user customer , that H P hardware and accessories will be free from defects in materials and workmanship after the da te of purchase, f or the period specified abov e. If HP receiv es notice of such def ects during the warr anty period, HP will[...]

EN Appendix A Service and suppor t 10 7 Limited warranty f or the print car tridges and imaging drum This HP product is war ranted to be f re e from def ects in materials and w orkmanship during its useful lif e (end of lif e is indicated b y a printer control panel lo w-lif e message). This warr anty does not co v er product s that hav e been modi[...]

108 Service and support EN A v ailability of suppor t and service Around the world, HP provides a v ariety of ser vice and suppor t options for purchase. A vailability of these progr ams will v ary depending upon your location. HP maintenance agreements HP has se v eral types of main tenance agreem ents that meet a wide r ange of suppor t needs . M[...]

EN Appendix A Service and suppor t 10 9 HP Express Exchange (U .S. and Canada only) This ser vice, a v aila b le f or an additional f ee, is an alternative to t he standard w arr anty and entails retur ning your printer f or repair . HP Express Exchange allows you to receive a refurbished replacement unit an d then return your def ective printer . [...]

110 Service and support EN Repac king the printer If HP Customer Care determines that y our printer needs to be returned to HP f or repair , f ollow the steps belo w to repac k the printer bef ore shipping it. CA UTION Shipping damage as a result of inadequate pac king is the custom er ’ s responsibility . T o repack the printer 1 Remov e and ret[...]

EN Appendix A Service and suppor t 11 1 Service information f orm WHO IS RETURNING THE EQUIPMENT? Date: P erson to contact: __________________________ ______________ __ Phone: __________ ______ Alter n ate contact: ______________ ______________ ___ ___________ Phone: __________ ______ Retur n sh ipping address: Special shipping instr uctions: WHA T[...]

112 Service and support EN[...]

EN Appendix B Specifications a nd re gulatory information 113 B Specifications and regulator y inf or mation Intr oduction This section contains inf or mation regarding printer specifications and required regulatory inf ormation. These topics are: “ Printer specifications ” on page 114 “ Enviro nmental Product Ste war dship progr am ” on pa[...]

114 Specifications and regulatory information EN Printer specifications CA UTION P ow er requirements ar e ba sed on the country/region where the printer is sold. Do not conv ert operat ing volt ages. This wil l damage the printer and v oid the pr oduct war ranty . Physi cal specificat ions HP LaserJet 2500 without optional trays 2 and 3 HP LaserJe[...]

EN Appendix B Specification s and regulatory information 115 En vir onmental specifications Recomme nded Operating Storage T emperature (printer and print car tridge) 20 ° to 27 ° C (68 ° to 81 ° F) 15 ° to 32.5 ° C (59 ° to 90.5 ° F) -20 ° to 40 ° C (-4 ° to 104 ° F) Relative humidity 20 to 70% 10 to 80% 95% or less Acoustic Emiss ions[...]

116 Specifications and regulatory information EN En vir onmental Pr oduct Stewar dship program Pr otecting the en vironment Hewle tt-P ac kard Compan y is committed to pro viding quality prod ucts in an environm entally sound manner . This product has been designed with se v era l at tributes to minimiz e impacts on our environment. Ozone productio[...]

EN Appendix B Specifications a nd re gulatory information 117 HP LaserJet printing supplies In many count ries/regions, this pr oduct's printing supplies (f or e xample , print car tr idge, imag ing drum) can be returned to HP through the HP Printing Supplies Retur ns and Recycling Progr am. An easy-to-use and fre e tak ebac k progr am is a v [...]

118 Specifications and regulatory information EN Material safety data sheet Material Saf ety Data Shee ts ( MSDS) ca n be obt ained fr om the HP LaserJet Su pp lies w ebsit e at http://www .hp .com/go/msds . Extended warranty HP Suppor tP ack provides co v erage f o r the HP hardw are product and all HP supplied int ernal components . The hardw are[...]

EN Appendix B Specifications a nd re gulatory information 119 FCC regulations This equipment has been tested an d f ound to comply with the limits f or a Class B digital de vice, pursuant to P ar t 15 of the FCC rules. These limits a re designed to pro vide r easonab le pr otection against harmful interf erence in a residential insta llat ion. This[...]

120 Specifications and regulatory information EN Regulatory statements Dec laration of Conformity according to ISO/IEC Guide 22 and EN 45014 Manufacturer's Name: He wlett-P ackard Compan y Manufacturer's Address: 11311 Chinden Boulev ard Boise, Idaho 83714-1021, USA declares, that the product Product Name: HP Color LaserJet 2500L, 2500, 2[...]

EN Appendix B Specifications a nd re gulatory information 121 Laser safety statement The Center f or De vices and Ra diological Health (CDRH) of t he U .S . F ood and Drug Administra tion has impleme nt ed regulations f or laser products man uf actured since A ugust 1, 1976. Compliance is mand atory for product s marketed in the Un ited States . Th[...]

122 Specifications and regulatory information EN Finnish laser statement LASERTUR V ALLISUUS LUOKAN 1 LASERLAITE KLASS 1 LASER APP ARA T HP Color LaserJet 2500 -laserkirjoitin on k ä ytt ä j ä n kannalta tur vallinen luokan 1 laserlaite. Normaalis sa k ä yt ö ss ä kirjoittimen suojak otelointi est ää lasers ä teen p ää syn laitt een ulk [...]

EN Appendix C Print media specifications 123 C Pr int media specifications Intr oduction This section contain s spe cifications f or the paper an d ot her print media yo u can use with the printer . The f ollowing topics appear in this secti on of the user guide: “ General guide lines ” on page 124 “ T ray specifications ” on page 125 “ P[...]

124 Print media specifications EN General guidelines This pr inter acce pts a variety o f media, su ch as cut-sh eet pape r (including up to 100 % recycled fiber content p aper), en v elopes, labels , gr a yscale tran sparencies , and custom-siz e paper . Proper ties such as weight, composit ion, gra in, and moisture content are impo r tant fact or[...]

EN Appendix C Print media specifications 125 T ray specifications This section contain s inf or mation about the siz es, w eights , and capacities of paper and ot her print media that each tr a y suppor ts. T ray 1 specifications T ray 1 Dimensions 1 1. The printer supports a wide range of standard and custom sizes o f print media. Check the printe[...]

126 Print media specifications EN Optional tra y 2 specifications Optional tra y 3 specifications Optional tra y 2 (250-sheet tr ay ) Dimensions 1 W eight Capacity 2 Letter 216 by 279 mm (8.5 by 11 in.) 60 to 105 g/m 2 (16 to 28 lb) 250 sheets of 75 g/m 2 (20 lb) paper A4 210 by 297 mm (8.3 by 11.7 in.) A5 148 by 210 mm (5.8 by 8.3 in.) B5 (ISO) 17[...]

EN Appendix C Print media specifications 127 P aper and print media This section contains inf or mation about specifications f or quality of paper , guidelines f or paper usage, an d guid elines f or paper stor a ge. Specifications for quality F or complete paper specifications for all HP Las erJet printers, see the HP LaserJet Pr inter F amily Pri[...]

128 Print media specifications EN Guidelines for usa ge F or best resu lts, mak e sure th e paper is of good quality , and free of cuts , nicks , tear s, spots , loose par ticles, dust , wrinkles, v oids, and curled or bent edges . F or best qualit y color printing, use a smooth ty pe of paper . Generally , the smoother the paper , the better the r[...]

EN Appendix C Print media specifications 129 Printing and storage en vironment Ideally , the printing and pape r-storag e environmen t should be at or near roo m temperatur e, and not too dry or too humid. Remember that paper is h ygroscopic; it absorbs and loses moisture rapi dly . Heat works with humidity to damage paper . Heat causes the moistur[...]

130 Print media specifications EN En velopes Use only tra y 1 to print env elopes . Select the type of en v elope y ou are using from the Print dialog box or the pr inter dr iver . For UNIX, Linux, and OS/ 2, this feature is av ailable in the embedded W eb server if the printer is con nect ed to the netw ork. In you r progra m, set the margins f or[...]

EN Appendix C Print media specifications 131 En velopes with double side-seams Doub le side-seam construction has v er tical seams at both ends of the en v elope r ather than diagonal seams . This style might be mo re lik ely to wrinkle. Be sure the seam e xtends all the wa y to the cor ner of the env elope as illustrated below . En velopes with ad[...]

132 Print media specifications EN Labels Select the type of label y ou are using from the Print dialog bo x or the printer driv er . For UNIX, Linux, an d OS/2, this f eature is av ailab le in the embedded W eb server if th e printer is connected to the network. CA UTION T o a v oid damaging the printer , use only labels recommended f or laser prin[...]

EN Appendix D W orking with memory and pr int server cards 133 D W or king with memor y and pr int ser v er cards Intr oduction This section pro vides inf ormation about the f ollowing topi cs: “ Printer memory ” on page 134 “ Installing memor y and fo nt DIMMs ” on page 135 “ Checking DIMM installation ” on page 137 “ Enab ling memor[...]

134 Working with memory and print server ca rd s EN Printer memory The printer has two dual inline memory module (DIMM) slots f or upg rading with: More printer memory . DIMMs are a v aila b le in 32 , 64 , an d 1 28 MB f or a maximum of 320 MB . DIMM-based acce ssory f onts , ma cros , and patterns. Y ou might wa nt to add more memory to the print[...]

EN Appendix D W orking with memory and pr int server cards 135 Installing memory and font DIMMs Y ou can install more memory f or the printer , and you can also install a f ont DIMM to allow the pr in te r to pr int characters for languages such as Chinese or the Cyrillic alphabet. CA UTION Static electricity can damage DIMMs. When handling DIMMs ,[...]

136 Working with memory and print server ca rd s EN 7 Holding the DIMM by the edges as shown in the illustration, align the notche s on the DIM M with th e DIMM slo t. 8 Firmly press the DIMM straight into the slot. Fir mly close the locks on each side of the DIMM until the y snap into place . 9 Close the two DIMM do or s. 10 Reconnect the po wer c[...]

EN Appendix D W orking with memory and pr int server cards 137 Chec king DIMM installation Chec k that the DIMMs ar e installed correct l y and working. T o chec k DIMM installation 1 T ur n the printer on. Check t hat the Ready light is on aft er the printer has gone thr ough the star tup sequence . If an error message appears, a DIMM might ha v e[...]

138 Working with memory and print server ca rd s EN Enabling memory If the prin te r ha s a new memor y DIMM insta lled , all Wind ows users of the pr inter must set th e printer driver to recogn ize the ne wly added memory . Macintosh computers automatically recognize new memor y . T o enable memory f or Windows 1 On the Star t menu, point to Sett[...]

EN Appendix D W orking with memory and pr int server cards 139 Installing an HP Jetdirect print ser ver car d Y ou can install an opti onal HP Jetdirect print ser v er card in th e 2500L or 2500 model printer , which comes with an EIO slot. T o install an HP Jetdirect print server card 1 T ur n the printer off and disconnect th e pow er cab l e and[...]

140 Working with memory and print server ca rd s EN[...]

EN Index 141 Inde x Numerics 250-sheet tray. See tray 2 4-Color option 52 500-sheet tray. See tray 3 A accessories errors 76, 79 ordering 3 part numbers 24 acoustic emissions 115 Adaptive Halftoning options 52 adding paper 31 adhesive labels output path 42 printing 44 specifications 125, 132 agreements, maintenance 108, 118 alerts e-mail 61 HP Prin[...]

142 Index EN consumables availability 118 life expectancies 101 ordering 3 part numbers 24 recycling 117 specifications 114 status lights 15, 72 status page, printing 57 status, viewing with embedded Web server 61 continuable attention errors 76, 77 contracts, maintenance 108, 118 control panel accessory error lights 79 consumables status 72 lights[...]

EN Index 143 Express Exchange, HP 109 extended warranty 108, 118 F face down bin. See top output bin face up bin. See rear output door faded print 82 FCC statements 119 features color 50 drivers 38 printer 10 film, transparency. See transparencies first page, different 41 Fit to Page option 40 font DIMMs See also DIMMs enabling 138 installing 135 p[...]

144 Index EN Jetadmin operating systems supported 17 toner level, checking from 102 using 19 Jetdirect prin t servers configuring 62 EIO port errors 79 HP Printer Status and Alerts 17 , 63 information page, printing 56 installing 139 models including 12 ordering 3 part numbers 24 troubleshooting 91 K keys, control panel 15 L labels output path 42 p[...]

EN Index 145 multipurpose paper, HP 25 multipurpose tray. See tray 1 N Netscape Navigator, versions supported 58 networks accessories, ordering 3, 24 compatible models 12 configuring with embedded Web server 62 HP Printer Status and Alerts 17, 63 information pages, printing 56 installing HP Jetdirect print servers 139 software for 19 status, viewin[...]

146 Index EN ports cables, ordering 24 connecting to 14 locating 13 troubleshooting 93, 98 types included 11 PostScript driver settings 38 errors 96 features 11 operating systems supported 17 power consumption 116 requirements 114 switch 13 troubleshooting 90 PPDs, Macintosh 20 preprinted paper output path 42 printing on 47 specifications 128 print[...]

EN Index 147 secondary messages accessory errors 79 printer status lights 77 security page, embedded Web server 61 separation pad, ordering 25 servers configuring 62 EIO port errors 79 HP Printer Status and Alerts 17, 63 information page, printing 56 installing 139 models including 12 ordering 3 part numbers 24 troubleshooting 91 service agreements[...]

148 Index EN toner low 72 out 73 scatter, troubleshooting 85 smeared, troubleshooting 83 specks, troubleshooting 82 status lights 15 toner cartridges. See print cartridges Toolbox calibrating printer 100 operating systems supported 17 using 58 top cover, locating 13 top output bin features 11 locating 13 printing to 42 troubleshooting curl 94 trans[...]

Index 149 W warranty extended 108, 118 printer 106 watermarks 39 wave, troubleshooting 84, 94 Web browser requirements 58 Web Jetadmin operating systems supported 17 toner level, checking from 102 using 19 Web server, embedded operating systems supported 17 toner level, checking from 102 using 60 viewing with HP Printer Status and Alerts 63 website[...]

150 Index EN[...]

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