HP LaserJet Enterprise 500 MFP M525 manual

L ASERJET ENTERPRISE 500 MFP User Guide M525 2[...]

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HP LaserJet Enterprise 500 MFP M525 User Guide[...]

Copyright and License © 2012 Copyright Hewlett-Packard Developme nt Comp any, L.P. Reproduction, adaptation, o r translation without prior written permis sion is prohi bited , except as allo wed und er the copyright laws. The infor mat ion co nta ine d her ei n is su bjec t to change without no tice. The onl y warranties fo r HP products and servi[...]

Table of contents 1 Product i ntro duction ......... .......... .......... .............. .......... .......... ......... ......... .......... ......... ... .. 1 Product views ................ ............ ............ .................. ............. ............ ........... ............. ...... ......... 2 Product fr ont vie w ............... ...[...]

Tray capacity and paper orientation ...... ....... ............... .................. ............... ............. 26 Load Tray 1 . .............. ....... ........... .............. ............. .................. ............. .............. ... 27 Tray 2 a nd the optiona l 500 -shee t trays ....... .................... ................. .......[...]

Use a p rinting shortcut ( Windows) ...... ............. .............. ................. .............. ............. 58 Create printing sh ortcuts (Windows) ............. ............. ................ ............. .............. ..... 60 Automatically print on b oth s ides (W indows) ...... ........ ............ ................ ...............[...]

6 C opy ... ......... ........ ......... ......... ............ ......... .......... ..... ...... .......... .......... ........... ........ ....... 97 Set new d efault copy settings ............. .................. .............. ............... .................. .............. ..... .. 98 Restore default cop y settings ............... ..........[...]

Use a fax printi ng schedule .............. ...................... ............................. ...................... ............ 155 Block inc oming faxes .... .............. .............. ........... .............. .............. .................. .............. ... .. 156 Create a bl ocked-fax list ........................................ .[...]

HP Web Services tab ........... ............. ............. ................. .............. .......... 185 Networking tab ....... ...... .......... ............. ............. ................. ............. ....... 185 Other Links list .......... ........................................... .................................. 185 HP Utility (M ac O[...]

Change jam recovery ...... ................... .......... ................ ................... ..................... ................ 225 Improve print quality ..................... ............................... .......................... ........................ ... .... 226 Print from a different s oftware program ..............................[...]

Chec k the sender's fax machine ............................................................................. . 247 The pro duct does not print or it prints slowly .. ..................... ................. ...................... .............. 248 The pr oduct doe s not print ..... ............... ........... .............. ............... ..[...]

The product name does not appear in the p roduct list in the Print & Fax or the Print & Scan lis t .... .................. ............. .................. ................. ....................... ................. . 268 A print jo b was no t sent to the p roduct that you wa nted ................... .......................... 268 When conn[...]

xii ENWW[...]

1 Product introduction ● Pro duc t v iew s ● Control panel ● Product reports ENWW 1[...]

Product views Product front view 4 4 3 3 2 1 Latch t o rele ase the d ocument-feed er cover (access for cleari ng jams) 2 Document-fe eder input tra y 3 Document-fe eder output bin 4 Contro l panel with color touchscreen display 5 Home button (returns the prod uct to the Home screen) NOTE: The button is on the side of the con trol panel. 6 Convenie[...]

15 Easy-access USB p ort (for printing and scanning withou t a computer) 16 Handle to raise the scanner lid Product back view 1 Rear doo r and face-up ou tput bin (a ccess for cle aring jams) 2 Dust cov er for Tr ay 2 (f or prin ting on Legal -size paper) 3 P owe r conn ecti on 4 Formatte r (contains the interface ports) 5 Slot for a cable -type se[...]

Interface ports 1 5 4 3 2 1 Loca l area ne twork (L AN) Ethe rnet (R J-45) network port 2 USB po rt for connecti ng external USB devices 3 Hi-S peed USB 2 .0 print ing po rt 4 Forei gn in terfac e har ness (for c onnectin g ext ernal de vices ) 5 Fax port (M 525f model only) 4 Chapter 1 Pr oduct introduction ENWW[...]

Serial number and model number location The serial number and model number are listed on an identification label located on the back of the product. The serial number contains information about the country/region of origin, the product version, production code, and the pr oduction number of the product. Model nam e Model numb er M525dn CF116A M525f[...]

Control panel Control-panel Home screen The Home screen provides access to the product feat ures and indicates the current status of the product. You can return to the Home screen at any t ime by pressing the Home button on the right side of the product control panel. NOTE: HP regularly update s features that are availabl e in the product firmware.[...]

11 Scroll bar Touch the up or dow n arrows o n the scroll bar to see the complete l ist of available features. 12 Fe atures Depen ding on t he p roduct c onfig uration, the fea tures that appe ar in th is area can include any of the fol lowing items : ● Quick Set s ● Copy ● E-mail ● Fax (for produ cts that hav e fa x inst alled) ● Save to[...]

You can print or view a report of the complete Administration menu so you can mo re easily navigate to the individual se ttings you need. 1. From the Home screen on the product control panel, scro ll to and touch the Administration button. 2. Open the following menus: ● Reports ● Configuratio n/Status Pages 3. Select the Administration Menu Map[...]

Product reports Product reports provide details about the produc t and its current configuration. Use the following procedure to print or view the reports: 1. From the Home screen on the product control panel, scro ll to and touch the Administration button. 2. Open the Reports menu. 3. Select one of the report cate gories: ● Configuratio n/Status[...]

Table 1-1 Reports menu ( continued ) First level Second level Description Billing Codes Repo rt A list of bill ing codes that have been used for outgoing faxes. T his report shows how many sent fax es were bille d to eac h code . Blocked Fax List A list of phone n umbers that ar e blocked fro m sen ding fa xes to this pro duct. Spee d Dial List Sho[...]

2 Connect the product and install software ● Connect the product to a computer by using a USB cable and install the software (Windows) ● Connect the product to a network by using a ne twork cable and install the software (Windows) ● Connect the product to a computer by using a U SB cable and install the software (Mac) ● Connect the product [...]

Connect the prod uct to a computer by using a USB cable and install the software (Windows) This product supports a USB 2.0 connection. Use an A-to-B type US B cable. HP recommends using a cable that is no longer than 2 m (6.5 ft). CAUTION: D o not connect the USB cable until the installation softw are prompts you to co nnect it. 1. Close all open p[...]

Connect the product to a network by using a network c able and install the softwar e (Windows) Configur e the IP address 1. Make sure the product is turned on and that the Ready mess age displays on the product control- panel display. 2. Connect the network cable to the product and to the n e twork. 3. Wait for 60 seconds before continuing. During [...]

d. Find the IP address on the Jetdirect page. Jetdirect Page HP Color LaserJet Page 1 5. IPv4 : If the IP address i s 0.0.0.0, or 192.0.0.192 , or 169.254.x. x, you must manuall y configure the IP address. Otherwise, the netw ork configuration was successful. IPv6 : If the IP address begins with "fe80:", the prod uct should be able t o pr[...]

Connect the prod uct to a computer by using a USB cable and install the software (Mac) This product supports a USB 2.0 connection. Use an A-to-B type US B cable. HP recommends using a cable that is no longer than 2 m (6.5 ft). 1. Connect the USB cable to the product and the computer. 2. Install the software from the CD. 3. Click the product icon, a[...]

Connect the product to a network by using a network c able and install the soft ware (Mac) Configur e the IP address 1. Make sure the product is turned on and that the Ready mess age displays on the product control- panel display. 2. Connect the network cable to the product and to the n e twork. 3. Wait for 60 seconds before continuing. During th i[...]

d. Find the IP address on the Jetdirect page. Jetdirect Page HP Color LaserJet Page 1 5. IPv4 : If the IP address i s 0.0.0.0, or 192.0.0.192 , or 169.254.x. x, you must manuall y configure the IP address. Otherwise, the netw ork configuration was successful. IPv6 : If the IP address begins with "fe80:", the prod uct should be able t o pr[...]

If you are using Bonjo u r, complete the fo llowing steps: a. Click the Defaul t Browser tab. b. Select the product from the list. The s oftware verifies that the pro d uct is connected to the network. The Print Using field is automatically populated with the correct P PD for the product. NOTE: If you are on a network that has more tha n one prod u[...]

3 Input trays and output bins ● Supported paper sizes ● Supported paper types ● Conf igu re tr ays ● Alternative letterhead mode ● Tray 1 ● Tray 2 and the optional 500-s heet trays ● Use paper output options ● Use the convenience stapler (stapling models only) ENWW 19[...]

Supported pap er sizes NOTE: To obtain the best results, select the correc t paper size and type in the print driver before pri nting. Table 3-1 Supported p aper sizes Size an d dimensio ns Tray 1 Tray 2 and the optional 50 0- sheet trays Automatic duplex print ing Letter 216 x 279 mm (8.5 x 11 in) Legal 216 x 356 mm (8.5 x 14 in) Executi ve 184 x [...]

Table 3-1 Suppo rted paper sizes (con tinued) Size an d dimensio ns Tray 1 Tray 2 and the optional 50 0- sheet trays Automatic duplex print ing RA4 215 x 305 mm (8.5 x 12.0 in) B5 (JIS) 183 x 257 mm (7.2 x 10.1 in) B6 (JIS) 128 x 182 mm (5.0 x 7.2 in) 10 x 15 cm 102 x 152 mm (4 x 6 in) 16K 184 x 260 mm (7.2 x 10.25 in) 16K 195 x 270 mm (7.7 x 10.6 [...]

Table 3-1 Suppo rted paper sizes (con tinued) Size an d dimensio ns Tray 1 Tray 2 and the optional 50 0- sheet trays Automatic duplex print ing Envelope DL 110 x 220 mm (4.3 x 8.7 in) Envelope C5 162 x 229 mm (6.4 x 9.8 in) Envelope B5 176 x 250 mm (6.9 x 9.8 in) Envelope Monarch 98 x 191 mm (3.9 x 7.5 in) Envelope C6 114 x 162 mm (4.5 x 6.4 in) 22[...]

Supported pap er types For a complete list of specific HP-brand paper that this produ ct supports, go to www.hp.com/ support/ lj50 0MFPM5 25 . NOTE: To obtain the best results, select the correc t paper size and type in the print driver before pri nting. Table 3-2 Supported p aper type s Paper type Tray 1 Tra y 2 and option al 500-sheet trays Autom[...]

Configure trays The product automatically prompts you to configure a tray for ty pe and size in the following situations: ● When you load pape r into the tray ● When you specify a particular tray or paper typ e for a print job through the print driver or a software program and the tray is not conf igured to match the print-job’s settings NOTE[...]

Alternativ e letterhe ad mode Use the Alternative L etterhead Mode feature so that you can load letterhead or preprinted paper into the tray the same way for all print or copy jobs, whet her you are printing or co p ying to one side of the sheet of paper or to both sides. When using this mode, load paper the same way you would for aut omati c dupl [...]

Tray 1 Tray capa city and paper orientatio n To prevent jams, do not overfill trays. Be sure the to p of the stack is below the tray- full indicator. For short/narrow and heavy/glossy paper, load paper to less than half of the tray full indicators. Table 3-3 Tray 1 capacity Paper type Specifications Quantity Paper Range : 60 g/m 2 (16 lb) to 220 g/[...]

Load Tray 1 1. Open Tray 1. 2. Pull out the paper support and flip open the extension. ENWW Tray 1 27[...]

3. Load the paper into the tray. Make sure that the paper fits under the tabs and below the maximum-height indicators. 4. Adjust the s ide guides so t hat they lightly touch the paper stack but do not bend the paper. 28 Chapter 3 Input trays and output bins ENWW[...]

Tray 2 and the optional 500-sheet trays Tray capa city and paper orientatio n To prevent jams, do not overfill trays. Be sure the to p of the stack is below the tray- full indicator. For short/narrow and heavy/glossy paper, load paper to less than half o f the tray-full indicators. Table 3-5 Tray 2 and the optional 500-sheet tra ys capacity Paper t[...]

Load Tray 2 or the optional 500-sheet trays 1. Pull the tray out and lift up slightly to remove it completely from the product. 2. Pinch the release that is located on the left guide a nd slide the sid e guides to the correct paper si ze. 3. Pinch the release that is located on the rear paper guide and slide it to the correct pap er size. 30 Chapte[...]

4. Load the paper into the tray. Make sure that the stack is flat at all four corners and tha t the top of the stack is below the maximum-height indicators. 5. Slide the tray completely into the product. 2 1 2 2 ENWW Tray 2 and the optional 500- sheet trays 31[...]

Use paper output options Print to the standard output bin The standard output bin collects pa per face-down, in the correct order. Use this bin for most print jobs, including transparencies. To use the standard output bi n, be sure that the rear output bin is closed. To avoid jams, do not open or c l ose the rear o utput bin while the product is pr[...]

Use the convenie nce stapler (stapli ng model s only) Activate the stapling mechanism by inserting paper into the convenience stapler. 1. Insert up to 20 sheets of p aper that w eighs up to 75 g/m 2 (20 lb) into the slot in the s tapler door. Insert fe wer sheets to staple if the paper weight is heavier than 75 g/m 2 (20 lb). CAUTION: Do not use th[...]

34 Chapter 3 Input trays and output bins ENWW[...]

4 Parts, supplies, and accessories ● Order parts, accessories , and supplies ● HP policy on non-HP supplies ● HP anticounterfeit Web site ● Print when a toner cartridge is at estimated end of life ● Enable or disab le the Very Low Settings options from the control panel ● Customer self-repair parts ● Accessories ● Toner cartridge ?[...]

Order parts, accessorie s, and supplies Orde r supplies and pa per www.h p.com / go/suresup ply Orde r genuine HP pa rts or acce ssories www.h p.com / buy /parts Orde r through servi ce or support pr oviders Cont act an HP-aut h orize d service or suppo r t prov ider. Order using HP so ftwar e The HP Embe dded W eb Ser ver c ontai ns a li nk to the[...]

HP policy on non-H P supplies Hewlett-Packard Company cannot recommend the us e of non-HP toner cartridges, either new or remanufactured. NOTE: For HP printer products, t he use of a no n-HP to ner cartridge or a refilled toner c a rtridge does not affect either the warranty to the customer or an y HP support contract with the customer. However, if[...]

HP anticounterfeit Web site Go to www.hp.co m/ go/anticounterfeit when you install an HP toner cartridge and the c ontrol-panel message say s the cartridge is non-HP . HP will help determine if the cartridge is genuine and take steps to resolve the problem. Your toner cartridge might not be a g enuine HP toner cartridge if you notice the following:[...]

Print when a toner ca rtridge is at estimated end of life <Su pply> Low This messag e displays wh en a supp ly is ne aring th e estimated end of its usef ul life. <Su pply> Ver y Low This me ssage displ ays whe n a supp ly is at its estim ate d end of usef ul lif e. Pr int-quality p roblems can occur when using a supp l y tha t is at it[...]

Enable or disa ble the Very Low Settings opti ons from the con trol panel You can enable or disable the defaul t settings at any time, and you do not have to re-enable them when you install a new cartridge. 1. From the Home screen on the product control panel, scro ll to and touch the Administration button. 2. Open the following menus: ● Manage S[...]

Customer self-repair parts The following customer se lf-repair parts are available for the produc t. ● Parts listed as Mandatory self-replacement are to b e insta lled by customers, unless you are willing to pay HP s ervice personnel to perform the repair. For these parts, on-s ite or return-to-depot support is not provided under the HP product w[...]

Table 4-1 Customer se lf-repair p arts (continued ) Item Descr iption Self-r eplacem ent options Par t numbe r 500-sheet fe eder CE530A C o mplete 500-sh eet feeder for Tray 3 or Tray 4 Incl u des casset te Mandatory CF116-67911 MFP Stand CF338A MFP St and Mandatory CF116-67919 Power cable 220V – 10A Replacement cable – China Mandatory 8121-094[...]

Accessories Item Description Part number Optional 500-sheet tray and feeder un it Optional tray to increase paper capaci ty. The product can accommodat e up to two optional 500-sheet feeders. CE530A HP Las erJet MFP An alog Fax Acce ssory 500 Provides fa x capability fo r the product. Included with the M525f model. CF116-67904 MFP St and A stor age[...]

Toner cartridge ● Toner cartridge view ● Toner cartridge information ● Replace the toner cartridge 44 Chapter 4 Parts, supp lies, and ac cessories ENWW[...]

Toner cartridge view 2 3 1 1I m a g i n g d r u m CAUTION: Do no t touch the s hutter or the surface o f the rolle r. Doing so can damage the cartridge. 2M e m o r y c h i p 3 Pull tab for the sealing tape ENWW Toner cartridge 45[...]

Toner cartridge informatio n Capacity Cartridge number Part number Stand ard-cap acity replacem ent blac k toner cartrid ge 55A CE255A Hig h -cap acity repl acement bl ack toner cart rid ge 55X CE255X For more information about supplies, go to www.hp.c om/ go/learnaboutsupplies . The information contained herein is subject to chan ge without notice[...]

Replace the toner cartridge CAUTION: If toner gets on clothing, wipe it off by using a dry cloth and w ash the clothes in cold water. Hot water sets toner into fabric. NOTE: Information about recycling used toner ca rtridges is on the toner-cartridge box. 1. Press the front-door-release button. 2 2. Open the front d oor. 2 1 ENWW Toner cartridge 47[...]

3. Remove the used toner cartridge from the pro duct. 2 1 4. Remove the new toner cartridge from the bag. Place the used toner cartridge in the bag for recycling. 5. Grasp the front and back of the toner cartridge, and distribute the toner by gently rocking the toner cartridge five or six times. CAUTION: Do not to uch the shutter or the surface of [...]

7. Align the toner cartridge with the tracks inside the product, and insert the toner cartridge until it is firmly seated. 2 1 8. Close the front cover. After a short time, the control panel should display the Ready message. 2 1 ENWW Toner cartridge 49[...]

Staples (sta pling mod els onl y) Item Description Part number Stap le ca rtridge P ack of two s taple ca rtridges. Each cartridge hold s 1,500 unforme d staples. Q7432A For more information, go to www. hp.com/ go/learnaboutsup plies . Load stap les 1. Open the sta pler door. NOTE: Opening the stapler door disables the stapler. Instructions a nd re[...]

3. Insert a new staple ca rdridge into the opening inside the s tapler door. 4. Close the stapler door. ENWW Staples (stapling models only) 51[...]

52 Chapter 4 Parts, supp lies, and ac cessories ENWW[...]

5P r i n t ● Supported print drivers (Windows) ● Change print-job settings (Windows) ● Change print-job settings (Mac OS X) ● Print tasks (Windows) ● Print tasks (Mac OS X) ● Additional print tasks (Windows) ● Additional print tasks (Mac OS X) ● Store print jobs on the product ● Add a job-separator page (Windows) ● Use HP ePrint[...]

Supported p rint driver s (Windows) Print drivers provide access to the product fea tures and allow the computer to communicate with the product (using a printer language). The following print drivers are available at www.hp. com/ go/ lj500M FPM525_sof tware . HP PCL 6 drive r ● Provi ded as th e default dr iver on t he in-box CD. This dr iver is[...]

proven HP print driver technology and has been tested thoroughly and used with many software programs. It is a powe rful solution that performs consistently over time. The HP UPD communicates directly with each HP produc t, gathers configuration information , and then customizes the user interface to show the produc t’ s unique, available feature[...]

Change pri nt-job setting s (Window s) Change the settings for all pri nt jobs until the software program is closed The st eps ca n vary; t his proced ure is mos t comm on. 1. From the software program, select the Prin t option. 2. Select the product, and then click Properties or Preferences . Change the default settings fo r all print jobs 1. Wind[...]

Change pri nt-job se ttings (Mac OS X) Change the settings for all pri nt jobs until the software program is closed 1. Clic k th e File menu, and then click the Print option. 2. In th e Printer menu, select the product. 3. By default, the print driver displays the Copies & Pages menu. Open the menus drop-down list, and then open a menu for wh i[...]

Print tasks (Windows) Use a printing shortcut (Windows) 1. From the software program, select the Print option. 2. Select the product, and then click the Properties or Pr efer en ces button. 3. Click the Printing Shortcuts tab. 58 Chapter 5 Pri nt ENWW[...]

4. Select one of the shortcu ts. Click the OK button to close the Document Properties dialog box. NOTE: When you select a shortcut, the corresponding settings chang e on the other tabs in the print driver. 5. In the Print dialog box, click the OK button to print the job. ENWW Print tasks (Windows) 59[...]

Create printing shortcuts (Windows) 1. From the software program, select the Print option. 2. Select the product, and then click the Properties or Pr efer en ces button. 3. Click the Printing Shortcuts tab. 4. Select an ex isting shortcut as a base. NOTE: Always select a shortcut before adjusting any of the settings on the right s ide of the screen[...]

5. Select the print options for the new shortcu t. 6. Click the Sa ve A s b utton. ENWW Print tasks (Windows) 61[...]

7. Enter a name for the shortcut, and the n click the OK button. 8. Click the OK button to close the Document Properties dialo g box. In the Print dialog box, c lick the OK button to print the job. 62 Chapter 5 Pri nt ENWW[...]

Automatically print on bo th sides (Windows) 1. From the software program, select the Print option. 2. Select the product, and then click the Properties or Pr efer en ces button. 3. Click the Fi nishi ng tab. ENWW Print tasks (Windows) 63[...]

4. Select the Print on both sides check b ox. Click the OK button to close the Document Properties dialog box. 5. In the Print dialog box, click the OK button to print the job. 64 Chapter 5 Pri nt ENWW[...]

Print multiple pages per sheet (Win dows) 1. From the software program, select the Print option. 2. Select the product, and then click the Properties or Pr efer en ces button. 3. Click the Fi nishi ng tab. 4. Select the number of pages per sheet from the Pages per sheet drop-down list. ENWW Print tasks (Windows) 65[...]

5. Select the correct Print page borders , Page order , and Orientation options. Click the OK button to close the Document Properties dialog box. 6. In the Print dialog box, click the OK button to print the job. 66 Chapter 5 Pri nt ENWW[...]

Select the pa ge orientation (Win dows) 1. From the software program, select the Print option. 2. Select the product, and then click the Properties or Pr efer en ces button. 3. Click the Fi nishi ng tab. ENWW Print tasks (Windows) 67[...]

4. In the Orientation area, s elect t he Portrait or Landscape option. To print the pa ge image upside down, selec t the Rotate by 180 degrees option. Click the OK button to close the Document Properties dialog box. 5. In the Print dialog box, click the OK button to print the job. 68 Chapter 5 Pri nt ENWW[...]

Select the paper typ e (Windows) 1. From the software program, select the Print option. 2. Select the product, and then click the Properties or Pr efer en ces button. 3. Click the Paper/Quality tab. 4. From the Paper type dro p -down list, click the More... option. ENWW Print tasks (Windows) 69[...]

5. Expand the list of Type i s: options. 6. Expand the category of paper types that best describes your paper. 70 Chapter 5 Pri nt ENWW[...]

7. Select the option for the type of pap er you are using, and click the OK button. 8. Click the OK button to close the Document Properties dialo g box. In the Print dialog box, c lick the OK button to print the job. ENWW Print tasks (Windows) 71[...]

Print the first or last page on different paper (Windows) 1. From the software program, select the Print option. 2. Select the product, and then click the Properties or Pr efer en ces button. 3. Click the Paper/Quality tab. 4. In the Special pages area, cl ick the Print pages on different paper option, and then click the Settings b utton. 72 Chapte[...]

5. In the Pages in document area, select either the First or Last opt ion. 6. Select the correct options from the Paper source and Paper type drop-down lists. Click the Add bu tton . 7. If you are printing both the first and last pages on different paper, repeat steps 5 and 6, selecting the options for the other page. ENWW Print tasks (Windows) 73[...]

8. Click the OK button. 9. Click the OK button to close the Document Properties dialo g box. In the Print dialog box, c lick the OK button to print the job. 74 Chapter 5 Pri nt ENWW[...]

Scale a document to f it page size (Windows) 1. From the software program, select the Print option. 2. Select the product, and then click the Properties or Pr efer en ces button. 3. Click the Effects tab. ENWW Print tasks (Windows) 75[...]

4. Select the Print document on option, and then select a size fr om th e dro p-dow n list. Click the OK button to close the Document Properties dialog box. 5. In the Print dialog box, click the OK button to print the job. 76 Chapter 5 Pri nt ENWW[...]

Create a booklet (Windows) 1. From the software program, select the Print option. 2. Select the product, and then click the Properties or Pr efer en ces button. 3. Click the Fi nishi ng tab. 4. Select the Print on both sides check b ox. ENWW Print tasks (Windows) 77[...]

5. In the Booklet layout drop-down list, clic k the Left b indin g or Right binding option. The Pages per sheet option automatically changes to 2 pages per sheet . Click the OK button to close the Document Properties dialog box. 6. In the Print dialog box, click the OK button to print the job. 78 Chapter 5 Pri nt ENWW[...]

Print tasks (Mac OS X) Use a pri nting preset (Mac OS X) 1. Clic k th e File menu, and then click the Print option. 2. In th e Printer menu, select the product. 3. In th e Presets menu, select the printing preset. 4. Clic k th e Print button. NOTE: To use print-driver default settings, select the st anda rd option. Create a printing preset (Mac OS [...]

4. From the Pag es per Sheet drop-down list, select the number of pages that you want t o print on each sheet. 5. In th e Layout Dire ction area, s elect the order and placeme nt of the pag es on the shee t. 6. From the Border menu, select the type of border to print around each page on the sheet. 7. Clic k th e Print button. Select the pa ge orien[...]

Scale a document to f it page size (Mac OS X) 1. Clic k th e File menu, and then click the Print option. 2. In th e Printer menu, select the product. 3. By default, the print driver displays the Copies & Pages menu. Open the menus drop-down list, and then click the Paper Handling menu. 4. In th e Destination Paper Size area, click the Scale to [...]

Additional print tasks (Windows) Cancel a p rint job (Wind ows) NOTE: If the print job is too far into the printing proc ess, you might not have the option to cancel it. 1. If the print job is currently printing, cancel it from the product control panel by following this procedure: a. From the Home screen on the product control panel, touch the Sto[...]

Select a custom pape r size (Windo ws) 1. From the software program, select the Prin t option. 2. Select the product, and then c lick the Properties or Pr efer ence s button. 3. Clic k th e Paper/Quality tab. 4. Clic k th e Custom button. 5. Type a name for the custom size and s pecify the dimensions. ● The width is the short e dge of the pape r.[...]

Additional print tasks (Mac OS X) Cancel a print job (Mac OS X) NOTE: If the print job is too far into the printing proc ess, you might not have the option to cancel it. 1. If the print job is currently printing, cancel it from the product control panel by following this procedure: a. From the Home screen on the product control panel, touch the Sto[...]

Print watermarks (Mac OS X) 1. Clic k th e File menu, and then click the Print option. 2. In th e Printer menu, select the product. 3. By default, the print driver displays the Copies & Pages menu. Open the menus drop-down list, and then click the Watermarks menu. 4. From the Mode menu, select the Watermark option. 5. From the Pages drop-down l[...]

Store print jobs on the prod uct Create a stored job (W indows) You can store jobs on the produc t so you can p rint them at any time. 1. From the software program, select the Print option. 2. Select the product, and then click the Properties or Pr efer en ces button. 3. Click the Job S torage tab. 86 Chapter 5 Pri nt ENWW[...]

4. Select a Job Storage Mode option. ● Proof and Hold : Print and proof one copy of a job and then print more copies . ● Personal Job : The job does not print until you request it at the pro d uct control panel. For this job-storage mode, you can select one of the Make Job Private/ Secu re options. If you assign a personal identification number[...]

5. To use a custom user name or job nam e, click the Custom butt on, and then enter the user name or the job name. Select which option to use if another stored job already has that name: ● Use Job Name + (1-99) : Appe nd a unique number to the end of the job name. ● Replace Existing File : Overwrite the existing stored job with the new one. 6. [...]

● Quick Copy : Print the requested number of copies of a job and then store a copy of the job in the product memory so you can print it again later. ● Stored Job : Store a job on the product and a llow othe r users to print the job at any time. If you assign a personal identification number (PIN) to the job, the person who prints the job must p[...]

Add a j ob-separat or page (Windows) The product ca n insert a blank page at the beginning of each print job to make sorting jobs easier. NOTE: The following procedure turns on this setting for all p rint jobs. 1. Windows XP, Windows Server 2003, and Windows Server 2008 (using the default Start menu view) : Click Start , and then click Pr inters an[...]

Use HP ePrint Use HP ePrint to print documents by sending them as an ema il attachment to the product's email address from any email enabled device. NOTE: The product must be connected to a network and have Internet access to use HP ePrint. 1. To use HP ePrint, you must first enable HP Web Services. a. Type the product IP address into the addr[...]

Use the HP ePrint Mobi le Driver The HP ePrint Mobile D river makes it easy to print from a desktop or laptop computer t o any HP ePrint- capable product. After insta lling the driver, open the Print option from within your applic ation, and then select HP ePrint Mobile from the installed printers list. This single driver makes it e asy to find HP [...]

Use Apple AirPri nt Direct printing using Apple’s AirPrint is supported for iOS 4.2 or later. Use AirPrint to print wirelessly t o the product from an iPad (iO S 4.2), iPhone (3GS or la ter), or iPod touch (third generation or later) in the following applications: ● Mail ● Photos ● Safar i ● Select thir d-party applications To use AirPrin[...]

Use HP Smart Pr int (Windows) Use HP Smart Print to print a particu lar section of a Web site. You can remove headers, footers, and advertisements, so you minimize wa ste. The app lication automatically selects the s ection of the Web page that you most likely want to print. Yo u can edit the selected area before you print. Download HP Smart Print [...]

Use easy-access USB print ing This product fea tures easy-ac cess USB p rinting, so yo u can quickly p rint files without se nding them from a computer. T he product ac cepts standard U SB flash drives in the USB port on t he front of the product. You can print the fo llowing types of files: ● .pd f ● .prn ● .pcl ● .ps ● .cht Before you c[...]

4. To adjust the number of copies, touch the Copies field, and then use the keypad to select the number of copies. 5. Touc h th e Start button to print the docu me nt. 96 Chapter 5 Pri nt ENWW[...]

6C o p y ● Set new default copy settings ● Restore default copy settings ● Mak e a si ng le co py ● Make multiple copies ● Copy a multiple-page original ● Collate a copy job ● Copy on both sides (duplex) ● Reduce or enlarge a copy image ● Optimize copy quality for text or pictures ● Adjust the copy lightness/darkness ● Set the[...]

Set new default copy settings You can use the A dministration menu to establish default sett ings that apply to a ll copy jobs. If necessary, you can override most settings for an indi vidual job. After that job is complete, the product returns to the default settings. 1. From the Home screen on the product control panel, scro ll to and touch the A[...]

Menu item Description Edge-T o-Edge Use the Edge -To-Edge feature to av oid sha dows t hat can ap pear al ong the ed ges of copies when the original document is p rinted close to the e d ges. Combine this feature with the Reduc e/Enl arge feature to en sure that the en tire page is pr inted on the copi es. Job Build Use th e Job Build featu re to d[...]

Restore default copy settings 1. From the Home screen on the product control panel, scro ll to and touch the Administration button. 2. Open the following menus: ● General Settings ● Restore Factory Settings 3. Select the Copy check b ox, and then touch the Reset button. 4. A verification message a dvises that completing the re set function migh[...]

Make a sin gle copy 1. Place the document face-down on the scanner glass, or place it face- up in the document feeder and a djust the paper g uides to fit the size of the document. 2. From the Home screen on the pr oduct control panel, touch the Start button. ENWW Make a single copy 101[...]

Make mult iple copies 1. Place the document face-down on the scanner glass, or place it face- up in the document feeder and a djust the paper g uides to fit the size of the document. 2. From the Home screen on the pr oduct control panel, touch the Copy butto n. 3. Tou ch th e Copies field to open a keypad. 102 Chapter 6 Copy ENWW[...]

4. Enter the number of copies, and then tou c h the OK button. 5. Touc h th e Start button. ENWW Make multiple copies 103[...]

Copy a multipl e-page original The do cument fe eder hol ds up to 5 0 pages (depending on the thickness of the pages). 1. Place the document into the document feeder with the pages facing up. Adjust the paper guides to fit the size of the document. 2. From the Home screen on the pr oduct control panel, touch the Copy butto n. 3. Tou ch th e Copies [...]

4. Enter the number of copies, and then tou c h the OK button. 5. Touc h th e Start button. ENWW Copy a multiple-page original 105[...]

Collate a copy jo b 1. From the Home screen on the pr oduct control panel, touch the Copy butto n. 2. Tou ch th e Collate button. 106 Chapter 6 Copy ENWW[...]

3. Tou ch th e Collate on (Sets in page order) option. Touch the OK button. 4. Touc h the Sta rt button. ENWW Collate a copy job 107[...]

Copy on both sides (duplex) Copy on both sides automatically 1. Load the original documents into the document feeder with the first page facing up, and with the top of the page leading. 2. Adjust the paper guides to fit the size of the doc ument . 3. From the Home screen on the pr oduct control panel, touch the Copy butto n. 4. Tou ch th e Sides bu[...]

5. To make a two-sided copy from a one-sided original, touch the 1-sided original, 2-sided output button. To make a two-sided copy from a two-sided original, touch the 2-sided original, 2-sided output button. To make a one-sided copy from a two-sided original, touch the 2-sided original, 1-sided output button. Tou ch th e OK button. 6. Touc h the S[...]

3. Gently close the scanner lid. 4. From the Home screen on the pr oduct control panel, touch the Copy butto n. 5. Touc h the Sides button. 6. To make a two-sided copy from a one-sided original, touch the 1-sided original, 2-sided output button. To make a two-sided copy from a two-sided original, touch the 2-sided original, 2-sided output button. T[...]

Reduce or en large a co py imag e 1. From the Home screen on the pr oduct control panel, touch the Copy butto n. 2. Tou ch th e Reduce/Enlarge b utton. ENWW Reduce or enlarge a copy imag e 111[...]

3. Select one of the predefined percentages, or touch the Scaling field and typ e a percentag e between 25 and 200 whe n using the document feede r or between 25 and 400 when copying from the scanner glass. Touch the OK button. You can also s elect these options: ● Auto : The product automatically scales the image to fit the paper size in the tra[...]

Optimize copy quality for text or pict ures Optimize the copy job for the type of image being copied: text, graphics, or photos. 1. From the Home screen on the product control panel, touch the Copy button. 2. Touch the More Opt ions button, and then touch the Optimize Text/Picture button. 3. Select one of the predefined options, or touch the Manual[...]

Adjust the copy ligh tness/darkness 1. From the Home screen on the pr oduct control panel, touch the Copy butto n. 2. Tou ch th e Image Ad justment button. 114 Chapter 6 Copy ENWW[...]

3. Adjust the sliders to set the Dark ness level, the Contrast level, the Sharpness level, and the Bac kgrou nd Cl eanup lev e l. Touch the OK button. 4. Touc h the Sta rt button. ENWW Adjust the c opy lightness/ darkness 115[...]

Set the paper size and type for copying on specia l paper 1. From the Home screen on the pr oduct control panel, touch the Copy butto n. 2. Tou ch th e Paper Selection button. 3. Select the tray that holds the paper that yo u want to use, and then touch the OK button. 116 Chapter 6 Copy ENWW[...]

Use Job B uild m ode Use the Job Build feature to combine several sets of original docu me nts into o ne copy job. A ls o use this feat ure to co py an or iginal d ocume nt t hat has m ore pag es than the doc ument fee der can accomm odate at on e time . 1. Place the document face-down on the scanner glas s, or place it face-up i n the document fee[...]

Copy a book 1. Lift the scanner lid. 2. Place the book on the scanner glass with the spine aligned with the mark on the rear, center of the scanner glass. 3. Gently close the scanner lid. 118 Chapter 6 Copy ENWW[...]

4. From the Home screen on the pr oduct control panel, touch the Start button. 5. Repeat thes e steps for each page that you want t o cop y. NOTE: This product does not have the capability to distinguish left and right page s. Assemble the copied pages carefully. ENWW Copy a book 119[...]

Copy a photo Copy photos from the scanner glass . 1. Lift the scanner lid. 2. Place the photo on the scanner glass with the picture-side down and the upper-left corner of the photo in t he upper-left corner of the g lass. 3. Gently close the scanner lid. 120 Chapter 6 Copy ENWW[...]

4. From the Home screen on the pr oduct control panel, touch the Copy butto n. 5. Touc h the More Options button at the bottom of the screen. 6. Tou ch th e Optimize Text/Picture butto n. 7. Select the Ph otog raph option, and then touch the OK butt on. 8. Touc h the Sta rt button. ENWW Copy a photo 121[...]

122 Chapter 6 Copy ENWW[...]

7S c a n / s e n d ● Se t up scan/ send f eatur es ● Change default scan/s end settings from the product control panel ● Send a scanned document to a network fo lde r ● Send a scanned document to a folder in the prod uct memory ● Send a scanned document to a USB flash drive ● Send a s canned document to one or more email add resses ● [...]

Set up scan/send features The product offers the following scan and send features: ● Scan and save files to a folder on your network. ● Scan and save files to the product memory. ● Scan and save files to a USB flash drive. ● Scan and send documents to one or more email addresses. Some scan and send features are not available on the product [...]

f. Continue through the screens and select the default options you w ant to apply to the Q u ick Set. g. On the Summar y screen, review the settings and then click the Finish button. 5. Ena ble the Sav e to USB feature. a. Click the Save to USB Setup link. b. Select the Enable Save to USB check box. c. Click the Apply button at the b ottom of the p[...]

Change de fault scan/se nd settings from the p roduct control pa nel 1. From the Home screen on the pr oduct control panel, scroll to and touc h the Administration button. 2. Open the Sc an/Digital Send Settings menu. 126 Chapter 7 Scan/send ENWW[...]

3. Select the category of scan and send settings that you want to configure. 4. Open the D efault Job Options menu, and configure the options. Touch the Save button to save the settings. ENWW Change default scan/send setting s from the product control panel 127[...]

Send a scanned documen t to a ne twork folde r The product can scan a file and save it in a folder on the n e twork. The following operating systems support this feature: ● Windows Se rver 2003, 64-bit ● Windows Se rver 2008, 64-bit ● Windows XP, 64- bit ● Windows Vista, 64-bit ● Windows 7, 64-bit ● Novell v5.1 and later (access to the [...]

3. To use one of the preset job settings, select one of the items in the Quick Sets list. 4. To set up a new job, type the name for the file in the File Name: text field, a nd type the path to the network folder in the Fold er Pat h field. Use this format for the path: pat hpath ENWW Send a scanned document to a network folder 129[...]

5. To configure settings for the document, touch the More Options button. 6. Touc h the Sta rt button to save the file. NOTE: You can preview the image at any time by touching the Preview button in the upper-right corner of the screen. For more information about this feature, touc h the Help button on the preview screen. 130 Chapter 7 Scan/send ENW[...]

Send a scanned documen t to a fol der in the produc t memory Use this procedure to scan a document and save it on the product so you can print copies at any time. 1. Place the document face-down on the scanner glass, or place it face- up in the document feeder and a djust the paper g uides to fit the size of the document. 2. From the Home screen on[...]

Send a scanned documen t to a USB flash driv e The product can scan a file and save it in a folder on a USB flash drive. NOTE: You might be required to sign in to the product t o use this feature. 1. Place the document face-down on the scanner glass, or place it face- up in the document feeder and a djust the paper g uides to fit the size of the do[...]

3. From the Home screen on the pr oduct control panel, scroll to and touc h the Save to USB button. NOTE: If prompted, ent er your user name and password. 4. Select one of the fol d ers in the list, or touch the New Folder button to create a new fo lde r on the USB flash drive. 5. Enter the name for the file in the File Name : field. Touch the OK b[...]

6. To configure settings for the doc ument, touch the More Options button. 7. Touc h the Sta rt button to save the file. NOTE: You can preview the image at any time by touching the Preview button in the upper-right corner of the screen. For more information about this feature, touc h the Help button on the preview screen. 134 Chapter 7 Scan/send EN[...]

Send a scanne d document to one or more email addresses 1. Place the document face-down on the scanner glass, or place it face- up in the document feeder and a djust the paper g uides to fit the size of the document. 2. From the Home screen on the pr oduct control panel, touch the E-mail button. NOTE: If prompted, type your user name and password. [...]

4. To send to multiple addresses , separate the addresses with a semicolon, or touch the Enter button on the touchs creen keypad after you type each address . 5. Complete the CC: , Subj ect: , and File Name: fie lds by to uchin g the fi eld and u sing th e touchscreen keypad to enter information. 6. To change the settings for the documen t touch th[...]

8. Touc h the Sta rt button to begin sending. NOTE: You can preview the image at any time by touching the Preview button in the upper-right corner of the screen. For more information about this feature, touc h the Help button on the preview screen. 9. To set up another email job, tou ch the OK button on the Status screen. ENWW Send a sca nned docum[...]

Use the address book to send email You can send email to a list of recipients by using the address book. Depending on how the pro d uct is configured, you might have one or more of the following address book viewing option s . ● All Contacts : Lists all the contacts that are available to you. ● Personal Contacts : Lists all the contacts that ar[...]

2. Touch the Addres s Book button that is next to the To: field to open the Address Book scr een. 3. Touch the Add that is in the lower left corner of the screen. ENWW Use the address book to send email 139[...]

4. In the Name field, enter the name of the contact. 5. From the menu list, select the E-mail Address option, and then enter the co nta ct's email address. Tou ch th e OK button to add the contact to the list. Send a do cument to email by using t he addres s book 1. Place the document face-down on the scanner glass, or place it face- up in the[...]

2. From the Home screen on the pr oduct control panel, touch the E-mail button. NOTE: If prompted, ent er your user name and password. 3. Touch the Addres s Book button that is next to the To: field to open the Address Book scr een. 4. From the drop-down list, select the address book view that you want to u s e. ENWW Use the address book to send em[...]

5. Select a name fro m the list of contacts, an d then touch the rig ht arrow Address Book button to ad d the name to the recipients list. Repeat this step for each rec ipient, and then touch the OK butto n. 6. Touc h the Sta rt button to begin sending. NOTE: You can preview the image at any time by touching the Preview button in the upper-right co[...]

Scan a photo 1. Lift the scanner lid. 2. Place the photo on the scanner glass with the picture-side down and the upper-left corner of the photo in t he upper-left corner of the g lass. 3. Gently close the scanner lid. ENWW Scan a photo 143[...]

4. From the Home screen on the pr oduct control panel, touch one of the buttons for the scan/ send featu res: ● Save to Network Folder ● Save to De vice Memory ● Save to USB 5. Select an existing folder, or touc h the New Folder button to create a new folder . 6. Enter the name for the file in the File Name: field. 7. Tou ch th e More Options[...]

8F a x ● Configure r equired fax settings ● Configure fax dialing settings ● Configure general fax s end settings ● Configure fax billing codes ● Configure default options for fax send jobs ● Configure fax receiv e settings ● Use a fax printing schedule ● Block inco ming faxes ● Configure default options for fax receive jobs ● F[...]

Configure requ ired fax settings You must configure certain s ettings before you c a n use the fax feature. If these settings are not configured, the fax icon is unavailable. These settings include: ● Country/region ● Date/Ti me ● Company Name ● Fax Number ● Dialing Prefix (optional) This information is used in the fax header, which is fo[...]

NOTE: The settings configured using the Fax Setup Wiza rd on the control panel ov erride any settings made in t he HP Embedd ed Web Server. NOTE: If the Fax Settings menu does not appear in the me nu listing, LAN or inte rnet fax might be enabled. When LAN or internet fax is enabled, th e analog fax accessory is disab led and the Fax Sett ing s me [...]

4. Touch a Tim e Form at op tion . 5. Touch the Save button to save the settings. 148 Chapter 8 Fax ENWW[...]

Configure fa x dialing settings 1. From the Home screen on the product control panel, scro ll to and touch the Administration button. 2. Open the following menus: ● Fax Settings ● Fax Send Settings ● Fax Send Setup ● Fax Dialing Settings Configure any of the following se ttings: Menu item Description Fax Dial Volume Use the Fax Dial Volume [...]

Menu item Description Detect Dial Tone The Detect Dial Tone setting de t ermi nes whethe r the fax chec ks for a di al tone before sendin g a fax. Dialin g Pref ix The Dialing Pr efix set ting allo ws you to enter a pr efix numb er (such as a "9" to access an o utsid e line) when di aling . This pref ix numbe r is autom atically adde d to[...]

Configure general fax send settin gs 1. From the Home screen on the product control panel, scro ll to and touch the Administration button. 2. Open the following menus: ● Fax Settings ● Fax Send Settings ● Fax Send Setup ● General Fax Send Settings Configure any of the following se ttings: Menu item Description Fax Number Co nfirmation When [...]

Configure fax b illing code s The billing-code setting , when enabled, p rompts the user to enter a number w hen sending a fa x. This number is placed in the billing-code report. To view the billing-code report, either print the report or query it by using an application. Billing codes are disabled by default. Follow these steps to enable billing c[...]

Configure default opti ons for fax send jobs NOTE: Default job option settings a re shared across all fax methods; analog, LAN, and internet fax. 1. From the Home screen on the product control panel, scro ll to and touch the Administration button. 2. Open the following menus: ● Fax Settings ● Fax Send Settings ● Default Job Options Configure [...]

Configure fax re ceive settings 1. From the Home screen on the product control panel, scro ll to and touch the Administration button. 2. Open the following menus: ● Fax Settings ● Fax Receive Settings ● Fax Receive Setup Configure any of the following se ttings: Menu item Description Ringer Volume Touch the Ringer Volume drop-down menu and ad[...]

Use a fax printing schedul e NOTE: Before enabling a fax-printing schedule, a schedule must be created. 1. From the Home screen on the product control panel, scro ll to and touch the Administration button. 2. Open the following menus: ● Fax Settings ● Fax Receive Settings ● Fax Printing Schedule 3. Touch the Use Fax Printing Schedule option. [...]

Block i ncoming faxes Use the fax block list setting to create a list of bl ocked phone number s. When a fax is received from a blocked phone number, the fax is not printe d an d is immediately deleted from memory. Create a blocke d-fax list 1. From the Home screen on the product control panel, scro ll to and touch the Administration button. 2. Ope[...]

Configure defa ult options for fax receive jo bs NOTE: Default job option settings a re shared across all fax methods; analog, LAN, and internet fax. 1. From the Home screen on the product control panel, scro ll to and touch the Administration button. 2. Open the following menus: ● Fax Settings ● Fax Receive Settings ● Default Job Options Con[...]

Fax archiv ing and forwardi ng Use the fax archive feature to save archival copies of all incoming faxes, all outgoing faxes, or both, to a specified email address. Use the fax forwarding feature to forward all received faxes, all outgoing faxes, or both, to another fax number. When f ax forwa rding is enabled, the receiv ing product prints the fax[...]

4. Select one of the follo wi ng options from t he Type of Fax Job to Forward drop-down menu: ● Send and receive ● Send only ● Receive only (default) 5. Touch the Fax Forwarding Number f ield to open t he keypa d. 6. Type the number where faxes will be forwarded, and then touch the OK button. 7. Touch the Save button. ENWW Fax archiving and f[...]

Create a speed dia l list 1. From the Home screen on the pr oduct control panel, touch the Fax button. 2. Tou ch th e Speed Dials button to display the Speed Di als screen. 3. Touch one of the unass igned One Touch Speed Di als num be rs. 160 Chapter 8 Fax ENWW[...]

4. Tou ch th e Speed Dial N ame field to display the keyboard. 5. Type a name for the speed dial. ENWW Create a speed dial list 161[...]

6. Type a fax number for the speed dial. NOTE: To enter additional fax numbers for a speed dial, touch the screen to the right of the last digit of the previously entered fax numbe r. When the cursor appears, touch the enter key to move the cursor to the nex t line. Repeat this step to enter all the numbers for the speed dial. Tou ch th e OK button[...]

Add a n umber to an existing speed d ial li st 1. From the Home screen on the product control panel, scro ll to and touch the Fax button. 2. Touch the Speed Dials button to display the Speed D ials screen. 3. Touch the One Touch Speed Dials number of the list to be edited. 4. Touch the down arrow on the S pe ed Dial Name box to open the drop-down m[...]

Delete a speed dial list 1. From the Home screen on the product control panel, scro ll to and touch the Fax button. 2. Touch the Speed Dials button to display the Speed D ials screen. 3. Touch the One Touch Speed Dials number of the list to be deleted. 4. Touch the Delete but ton. 5. Touch the Yes button to confirm the deletion of the s peed dial l[...]

Delete a singl e number from a speed dial list 1. From the Home screen on the product control panel, scro ll to and touch the Fax button. 2. Touch the Speed Dials button to display the Speed D ials screen. 3. Touch the One Touch Speed Dials number of the list to open the keyboard. 4. Touch the down arrow on the S pe ed Dial Name box to open the dro[...]

Send a fax by entering nu mbers manually 1. Place the document face-down on the scanner glass, or place it face- up in the document feeder and a djust the paper g uides to fit the size of the document. 2. From the Home screen on the pr oduct control panel, touch the Fax button. You might be pro mpted t o type a u ser nam e and pa sswor d. 3. Tou ch[...]

4. Tou ch th e Fax Number field to open the keyp ad. 5. Enter a phone number and then touch the OK button. 6. Touc h the Sta rt button to send the fax. NOTE: You can preview the image at any time by touching the Preview button in the upper-right corner of the screen. For more information about this feature, touc h the Help button on the preview scr[...]

Send a fax by using a spee d dial 1. Place the document face-down on the scanner glass, or place it face- up in the document feeder and a djust the paper g uides to fit the size of the document. 2. From the Home screen on the pr oduct control panel, touch the Fax button. 168 Chapter 8 Fax ENWW[...]

3. Touch the number button for the sp eed dial name you w ant to use. The sp eed dial name appears in t he Fax Recipients section of the Fax screen. 4. Touc h the Sta rt button to send the fax. NOTE: You can preview the image at any time by touching the Preview button in the upper-right corner of the screen. For more information about this feature,[...]

Search a speed-dia l list by name NOTE: If you do not k now the unique name of the speed dial, type a letter to select any portion of the list. For example, to view speed-dial names that beg i n with the letter N, type the l etter N. If no matching entries exist, a messag e appears before the search shows the entry that is closest to the letter N. [...]

Send a fax by using fax add ress book numbers The fax address book fe ature allows you to store fax numbers on the product. Your Microsoft® Exchange c ontact list might als o be enabled on t he product to appea r in the fax address book. 1. From the Home screen on the pr oduct control panel, touch the Fax button. 2. Tou ch th e Address Book icon t[...]

4. Touch the names to highlight and then touch the right a rrow icon to move the highlighted names to the Fax Recipients section. 5. Touc h the OK button to return t o the Fax scr een. 6. Touc h the Sta rt button to send the fax. 172 Chapter 8 Fax ENWW[...]

Search the fax add ress book Use the fax address book search feature to c omplete a name search of the address book. 1. From the Home screen on the product control panel, touch the Fax button. 2. Touch the Address Book but ton. 3. Select the All Contacts or Lo cal C ontact s option in the d rop-down menu at the top of the fax address book screen. 4[...]

Cancel a fax To cancel a current fax job, touch the Cancel Job button on the fax status screen. 174 Chapter 8 Fax ENWW[...]

Fax reports The following sections list the fax reports available o n this product. These reports can be printed or viewed on the product control panel. The following fax reports are available on this product: ● Fax Activity Log ● Billing Codes Report ● Blocked Fax List ● Speed Dial List ● Fax Call Report Use the following steps to print [...]

To clear the fax a ctivity log, complete the following steps. 1. On the control panel, tou ch the Administration icon. 2. Open the following menus: ● Fax Settings ● Clear fax activity log 3. Touch the Clea r button to clear the fax activity log. Billing code rep ort The billing code report is a list of the most recent 5 00 faxes tha t were s uc[...]

9 Manage the product ● Configure IP network settings ● HP Embedded Web Server ● HP Utility (M ac OS X) ● Use HP Web Jetadmin software ● Economy settings ● Product security features ● Upgrade the product firmwa re ENWW 177[...]

Configure IP network settings Printer sharing discl aimer HP does not support peer-to-peer networking, as the f e ature is a function of Microsoft operating systems and not of the HP print drivers. Go to Microsoft at www.micro soft.com . View or change network settin gs Use the HP Embedded Web Server to view or change IP configuration settings. 1. [...]

5. Touch the IP Address , Subnet M ask , or Default Gateway option. 6. Touch the first field to open a keypad. Enter the correct digits for the fie ld, and then touch the OK button. Repeat t he process for each f ield, and then touch the Sa ve button. Manually configure IPv6 T CP/IP parameters from the c ontrol panel Use the control-panel Administr[...]

HP Embedde d Web Se rver Use the HP Embedded Web Server to view product status, configure product network settings, and to manage printing functions from your computer instead of fr om the product control pane l. The following are exampl es of wh at you can do using the HP Embed ded Web Serve r: ● View product status information ● Determine the[...]

c. Touch the Print or View button. d. Find the IP address or host name on the Jetdirect page. 2. In a supported Web browser on your computer, enter the product IP add ress or host name in the address/URL field. HP Embed ded Web Server feat ures Information tab Table 9-1 HP Embedded Web Server Informatio n tab Menu Description Device Status Sho ws t[...]

Table 9-2 HP Embedd ed Web Server Gener al ta b (co ntinu ed) Menu Description Control Panel Ad ministration Menu Shows the menu str ucture of the A dminist ration m enu on t he control panel. NOTE: You can configur e settings on this screen, but the HP Embedded Web Serv er prov ide s more advanced co nfiguratio n options t han ar e available throu[...]

Scan/Digital S end tab Table 9-4 HP Embedded Web Server Scan/Digital Send tab Menu Description Address Book Add email ad dresses into the prod uct one at a time, and edit ema il addres ses that have al ready been sa ved in the produc t. You can al so use t he Import/E xport tab to tra nsfer a la rge list of frequen tly-used em ail addr esses to th [...]

Fax t ab (Fax models only) Table 9-5 HP Embedded Web Server Fax tab Menu Description Fax Send Setup Confi gure set ting s for send ing faxes, i ncludin g the follo wing: ● Default common job settings for outgoing faxes ● Default sett ing for sen ding faxes using the internal fax mod em ● Sett ing s for us ing a LAN fax servic e ● Settings f[...]

Security tab Table 9-7 HP Embedded Web Server Securi ty tab Menu Description General Security Confi gure an admini strator password so yo u can res trict acces s to certain fe atures on the product. Set PJL passwor d for process ing PJL comma nds. Set fi le system acces s and firmwa re upgrade sec urity. Enab le or di sabl e the Ho st US B port on [...]

Table 9-8 HP E mbedded We b Server Othe r Links list (c ontinued) Menu Description Shop for S upplies Connects to the HP SureSupply Web site, whe re you can r eceive information on optio ns for pu rchasing or iginal HP supp lies, such as tone r cart ridge s and pap er. Product Support Connects to the support site f or the produ ct, from which yo u [...]

HP Utility (Mac OS X) HP Utility is a software program that pr ovides access to the product in Mac OS X. You can use HP Utility w hen the product uses a USB cable or is connected to a TCP/IP-based network. Open HP Utility From the Finder, cl ick Applications , click Utilities , and then click HP Utility . If HP Utility is not included in the Utilit[...]

Menu Item Description Commands Se nds special characters or print commands to the product after the print job. NOTE: This o ption is ava ilable o nly af ter you o pen t he Vi ew menu and se lect the S how Advanced Options ite m. Printer Settings Supplies Management Conf igures how t he pr oduct sho uld be have wh en su pplies are nearing the end of[...]

Use HP Web Jetadmin softw are HP Web Je tadmin is an awa rd-winning, industry- leadi ng tool for efficiently ma naging a w ide variety of networked HP products, including printers, multifun ction products, and digital se nders. This si ngle solution allows you to remotely install, monitor, maintain, troubleshoot, and secure your printing and imagin[...]

Economy settings Print with Econo Mode This product has an EconoMode option for printing drafts of documents. Using EconoMode can use less toner and decrease the cost per page. However, using EconoMode can also reduc e print quality. HP does not recommend the full-time use of EconoM ode . If EconoMode is used full-time, the toner supply might outla[...]

Set sleep mode 1. From the Home screen on the product control panel, scro ll to and touch the Administration button. 2. Open each of the following menus: a. General Settings b. Sleep Ti mer Se ttings c. Sleep Mode/Auto off After 3. Select the app ropriate time period, and t hen touch the Sa ve button. NOTE: The sleep-mode default time is 45 minutes[...]

9. Touch the Add button, and then select the type of event to sc hedule: Wake or Sl eep . 10. Configure the following settings: ● Time ● Event Da ys 11. Touch the OK button, and then touch the Save button. 192 Chapter 9 Manage the product ENWW[...]

Product security features Security statements The product supports security standards and recommended protocols that help you kee p the product secure, protect critical information on your netw ork, and simplify the way you monito r and maintain the pro duct. For in-depth information about HP's s ecure imaging and printing solutions, visit www[...]

5. Enter the password in the New Password field, and then enter it again in the Veri fy password field. NOTE: If you are cha nging an existing p assword, you must first enter the existing p assword in the Old Password field. 6. Clic k th e Apply button. Make note of the p assword and store it in a safe place. Encryption support: HP High-Per formanc[...]

Upgrade the product fi rmware Software and firmware upgrades and installation instructions for this produc t are available at www.hp. com/ support/lj500MFPM525 . Click Support & Drivers , click the opera ting system, and then select the d ownload for the product. ENWW Upgrade the product firmware 195[...]

196 Chapter 9 Manage the product ENWW[...]

10 Solve problems ● Solve problems checklist ● Factors that affect product p erformance ● Restore factory-set defau lts ● Control-panel help ● Paper feeds incorrectly or becomes jammed ● Cle ar j ams ● Cha nge j am re cov ery ● Improve print quality ● Improve copy quality ● Improve scan quality ● Improve fax quality ● The pr[...]

Solve p roblems check list Follow these steps when trying to solve a problem with the product. 1. If the control panel is blank or black, complete these steps: a. Check the power cable. b. Check that the power is turned on. c. Make sure that the line voltage is correct fo r the product power configuration. (See the label that is on the back of the [...]

6. Verify that you have installed the p rint driver for this product . Check the program to mak e sure that you are using the print driver for this product. The print driver is on the CD that came with the product. You can also download the print driv er from this Web site: www.h p.com/ go/ lj500MF PM525_so ftware . 7. Print a short document from a[...]

Factors that aff ect product perfo rmance Several factors affect the time it takes to p rint a jo b: ● Maximum product speed, meas ured in page s per minute (ppm) ● The use of special paper (such as transparencies, heavy paper, and custom-size pape r) ● Product processing and d ownload time ● The complexity and size of gr aphics ● The spe[...]

Restore fact ory-set defaults 1. From the Home screen on the product control panel, scro ll to and touch the Administration button. 2. Open the following menus: ● General Settings ● Restore Factory Settings 3. Select one or more c a tegories of settings from the list, and then touch t he Reset button. ENWW Restore factory-set defaults 201[...]

Control-panel help The product has a built-in Help system that explains how to use each screen. To open the Help system, touch the Help button in the upper-right corner of the screen. For some screens, the Help opens to a global menu where you can search for spec ific topics. You can browse through the me nu structure by touching the buttons in the[...]

Paper feeds incorrectly or beco mes ja mmed ● The product does not pick u p paper ● The product picks up multiple sheets of paper ● The document feeder jams, ske ws, or pic ks up multiple sheets of p aper ● Prevent paper jams The product d o es not pick up paper If the product does not pick up p aper from the tray, t ry these solutions. 1. [...]

The docu ment feeder jams, skews, or pic ks up multiple sheets of paper ● The original might have something on it, such as staples or self-adhesive notes, that must be removed. ● Check that all rollers are in place and that the roller-access cover inside the document feeder is close d. ● Make sure that the top document-feeder cover is closed.[...]

Clear jams Auto-navigation f or clearing jams The auto-navigation feature assists you in clearing jams by pro v iding step-by-step instructions on the product control panel. When you complete a step, the product displays instructions for the next step until you have completed all steps in the procedure. Jam locations Use this illustration to identi[...]

Clear jams in the document fee der 1. Lift the latch to release the document-feeder cover. 2. Open t he docum ent-feed er cover . 206 C hapter 10 Solve problems ENWW[...]

3. Lift the jam-access door, and remove any jammed paper. If necessary, rota te the green wheel at the front of the document feeder to remove jammed paper. 4. Close the document feed er. Close the document-feed er cover. Clear jams in th e output-bin area 1. If paper is visible from the output bin, grasp the l eading edge and re move it. 2 ENWW Cle[...]

Clear jams in Tray 1 1. If most of the sheet of paper is visible in the tray, slowly pull the jammed paper out of the pro duct. If most of the sheet of paper has been pulled inside the p roduct, continue with the following step s. 2. Press the front-door-release button. 2 3. Open the front d oor. 2 1 208 C hapter 10 Solve problems ENWW[...]

4. Remove the toner cartridge. 2 1 5. Lift the jam -access covers and re move an y jammed paper. ENWW Clear jams 209[...]

6. Reinsert the toner cartridge. 2 1 7. Close the front door. 2 1 Clear jams in Tray 2 or an optional 500-sheet tray 1. Remove the tray from the product. 210 C hapter 10 Solve problems ENWW[...]

2. Remove the paper from the tray, and discard any damage d paper. 3. Verify that the rear paper guide is adjusted to the indentation for t he correct paper size. If necessary, pinch the release and move the rear paper guide to the correct position. I t should click into place. 4. Load the paper into the tray. Make sure that the stack is flat at al[...]

5. Reinsert and close Tray 2. 2 1 2 2 6. Press the front-door-release button. 2 7. Open the front d oor. 2 1 212 C hapter 10 Solve problems ENWW[...]

8. Remove the toner cartridge. 2 1 9. Lift the jam -access covers and r emove an y jammed paper. ENWW Clear jams 213[...]

10. Reinsert the toner cartridge. 2 1 11. Close the front door. 2 1 Clear jams in the toner-cartridge area 1. Press the front-door-release button. 2 214 C hapter 10 Solve problems ENWW[...]

2. Open the front d oor. 2 1 3. Remove the toner cartridge. 2 1 4. Lift the jam -access covers and r emove an y jammed paper. ENWW Clear jams 215[...]

5. Reinsert the toner cartridge. 2 1 6. Close the front door. 2 1 Clear jams in the rear-door and the fuser area 1. Open the rea r door, and push down so it is fully opened t o a 90° angle. CAUTION: The fuser can be hot while the product is in use. Wait for the fuser to cool before clearing jams. NOTE: The rear door has two positions. It opens to [...]

2. Remove any jammed paper. 3. Press the front-door-release button. 2 4. Open the front d oor. 2 1 ENWW Clear jams 217[...]

5. Remove the toner cartridge. 2 1 6. Lift the jam -access covers and r emove an y jammed paper. 7. Reinsert the toner cartridge. 2 1 218 C hapter 10 Solve problems ENWW[...]

8. Close the front door. 2 1 9. Close the rear door. Clear jams in the du plexer 1. Completely remove Tray 2 from the pr oduct. ENWW Clear jams 219[...]

2. Push the green button to release the duplex pan. 3. Remove any jammed paper. 4. Close the duplex pan. 220 C hapter 10 Solve problems ENWW[...]

5. Reinsert Tray 2. 2 1 2 2 6. Open the rea r door, and push down so it is fully opened t o a 90° angle. NOTE: The rear door has two positions. It opens to a 45° angle for the rear output bin and t o a 90 ° angle for cle aring ja ms. 7. Remove any jammed paper. ENWW Clear jams 221[...]

8. Press the front-door-release button. 2 9. Open the front d oor. 2 1 10. Remove the toner cartridge. 2 1 222 C hapter 10 Solve problems ENWW[...]

11. Lift the jam -access covers and r emove an y jammed paper. 12. Reinsert the toner cartridge. 2 1 ENWW Clear jams 223[...]

13. Close the front door. 2 1 14. Close the rear door. 224 C hapter 10 Solve problems ENWW[...]

Change j am rec overy This product provides a jam recovery feature that reprints jammed pages. 1. From the Home screen on the product control panel, scro ll to and touch the Administration button. 2. Open the General Settings menu, and then open the Jam Recovery menu. 3. Select one of the foll ow ing options: ● Auto — The product attempts to re[...]

Improve print quali ty Print from a d ifferent software p rogram Try printing from a different software program. If the page prints correctly, the p roblem is with the software program from which you were printing. Set the paper-type setting for the print job Check the paper type setting If you are printing from a software program and the pages hav[...]

4. Select a type from the Media T ype drop-down list. 5. Clic k th e Print button. Check the toner-cartridge status Follow these steps to check the estimated life remain ing in the toner cartridges and if applicable, the status of other replaceable m aintenance parts. 1. From the Home screen on the product control panel, scro ll to and touch the Ad[...]

Use the following procedure to print a cl e aning page. 1. From the Home screen on the product control panel, scro ll to and touch the Device Maintenance button. 2. Open the following menus: ● Calibration/Cleaning ● Cleaning Page 3. Touch the Prin t button to print the page. 4. The cleaning process can take several minutes . When it is finished[...]

● Use paper that is designed for use in laser printers . Do not use paper tha t is designed only for use in Inkjet printers. ● Use paper tha t is not too rough. Using smoother pa per generally results in better print quality. Check the environmen t Environmental conditions can directly affect print quality, and they are a c ommon cause for pape[...]

If the entire page is too ligh t, use these settings: ● Select the FastRes 1200 option. ● Clear the EconoMode check box to disable it. 5. Clic k th e OK button to close the D ocument Properties dialog box. In the Print dial og, cl ick the OK button to print the job. Try a different print dri ver Try using a different print driver if y ou are pr[...]

Set the individual tray alignment Adjust the alignment for individual trays when text or images are not cente red or aligned correctly on the printed pag e. 1. From the Home screen on the product control panel, scro ll to and touch the Administration button. 2. Open the following menus: ● General Settings ● Print Quality ● Image Registration [...]

Improve copy quali ty Check the scanner glass for dirt or smudges Over time, s pecks of deb ris might collect on the sc anner glass and white plastic bac king which can affect performance. Us e the following procedure to clean the scanner glass and white plastic backing. 1. Press the power button to turn off the p roduct, and t hen disc onne ct the[...]

3. Clean the main scanner glass, the document- feeder glass (the small strip of glass on the left side of the scanner), and the white foam backing. Use a soft cloth or sponge that has bee n mo istene d with n onabr asive gl ass cleaner. Dry the glass a nd white p lastic backing by using a chamois or a cellulose sponge to prevent spotting. CAUTION: [...]

3. Touch the Next b utton to start the calibration process. 4. Wait while the product c alibrates, and then t ry copying again. Check the paper settings Check the paper settings if copied pages have smears, fuzzy or dark print, curled paper, scattered dots of toner, loose toner, or areas where toner has dropped out. Check the paper s ize and type c[...]

NOTE: These settings are temporary. After you have finished the job, the product ret urns to the default settings. Edge-to-edge copying Use this feature to avoid shadows that can appear along the edges of copies when the original document is printed close to the edges. 1. From the Home screen on the product control panel, scro ll to and touch the A[...]

2. Open t he docum ent-feed er cover . 3. Remove any visible lint or dust from each of the feed rollers and the separation pad using compressed air or a clean lint-free cloth moistened with w arm water. NOTE: Lift up the roller as sembly so you can clean the second roller. 4. Close the document-feed er cover. 236 C hapter 10 Solve problems ENWW[...]

Improve scan quali ty Check the scanner glass for dirt or smudges Over time, s pecks of deb ris might collect on the sc anner glass and white plastic bac king which can affect performance. Us e the following procedure to clean the scanner glass and white plastic backing. 1. Press the power button to turn off the p roduct, and t hen disc onne ct the[...]

3. Clean the main scanner glass, the document- feeder glass (the small strip of glass on the left side of the scanner), and the white foam backing. Use a soft cloth or sponge that has bee n mo istene d with n onabr asive gl ass cleaner. Dry the glass a nd white p lastic backing by using a chamois or a cellulose sponge to prevent spotting. CAUTION: [...]

Check the image-adjustmen t settings Adjust these additional setting s to improve scan quality. 1. From the Home screen on the product control panel, scro ll to and touch the Administration button. 2. Open the Scan/Digital Se nd Settings menu. 3. Select the category of scan and send settings that you want to configure. 4. Open the Default Job Optio[...]

6. Select one of the predefined options. Touch the OK button. 7. Touch the Start button. Clean the pickup rol lers and separation pad in the document feeder 1. Lift the document-f eeder latch. 2. Open t he docum ent-feed er cover . 240 C hapter 10 Solve problems ENWW[...]

3. Remove any visible lint or dust from each of the feed rollers and the separation pad using compressed air or a clean lint-free cloth moistened with w arm water. NOTE: Lift up the roller as sembly so you can clean the second roller. 4. Close the document-feed er cover. ENWW Improve scan quality 241[...]

Improve fax qual ity Check the scanner glass for dirt or smudges Over time, s pecks of deb ris might collect on the sc anner glass and white plastic bac king which can affect performance. Us e the following procedure to clean the scanner glass and white plastic backing. 1. Press the power button to turn off the p roduct, and t hen disc onne ct the [...]

3. Clean the main scanner glass, the document- feeder glass (the small strip of glass on the left side of the scanner), and the white foam backing. Use a soft cloth or sponge that has bee n mo istene d with n onabr asive gl ass cleaner. Dry the glass a nd white p lastic backing by using a chamois or a cellulose sponge to prevent spotting. CAUTION: [...]

4. Select one of the predefined options. Touch the OK button. 5. Touch the Start button. Check the image-adjustmen t settings Adjust these additional settings to improve send-fax quality 1. From the Home screen on the product control panel, scro ll to and touch the Administration button. 2. Open the following menus: ● Fax Settings ● Fax Send Se[...]

● Fax Send Setup ● General Fax Send Settings 3. Select the Error Correction M ode option. Touch the Save button. Send to a di fferent fax machi ne Try sending the fax to a different fax machine. If the fax quality is better, the problem is related to the initial recipient's fax machine settings or supplies status. Clean the pickup rol lers[...]

3. Remove any visible lint or dust from each of the feed rollers and the separation pad using compressed air or a clean lint-free cloth moistened with w arm water. NOTE: Lift up the roller as sembly so you can clean the second roller. 4. Close the document-feed er cover. Check the fit-to-page setting If the Fit to Page setting is enabled, and the i[...]

Check the sender's fax mac hine Ask the sender to try s ending from a differe nt fax ma chine. If t he fax quality is better, the problem is with the sender's fax machine. If a different fax machine is unavailable, as the sender to consider making the following changes: ● Make sure the original document is on white ( not colored) paper.[...]

The product does not print or it prints slowly The product does not print If the product does not print at all, try the following s olutions. 1. Make sure the product is turned on and that the control panel indicates it is r e ady. ◦ If the control pa nel does not indicate the product is r eady , turn the produc t off and then on again. ◦ If th[...]

The product prints slowly If the product prints, but it seems slow, try the following solutions. 1. Make sure the computer mee ts the minimum sp ecifications for this product. For a list of specifications, go to this Web site: www.h p.com/ support/lj500MFPM525 . 2. When you configure the product to print on some paper types, such as heavy paper, th[...]

Solve easy-ac cess USB printing problems ● The Retrieve From USB Settings menu does no t open when you insert the USB flash drive ● The file does not print from the US B flash drive ● The file that you want to print is no t listed in the Retrieve from USB menu The Retrieve From USB Settin gs menu does not open when you insert the USB flash dr[...]

The file that you w ant to print is not listed in the Retrieve from USB menu 1. You might be trying to print a file type that th e USB printing feature does not support. The product sup port s .p df, . prn, . pc l, .ps , and .cht fil e typ es. 2. You might have too many files in a single fol der on the USB flash dr ive. Reduce the number of files i[...]

Solve US B connec tion proble ms If you have connected the pro d uct dire ctly to a computer, check the cabl e. ● Verify that the cable is connected to the computer and to the product. ● Verify that the cable is not long er than 2 m (6.65 ft). Try using a shorter cable. ● Verify that the cable is working correctly by conne c t ing it to anoth[...]

Solve wir ed network proble ms Check the following items to verify that the p r oduct is communicating with the network. Before beginning, print a configuration page from the product control panel and locate the product IP ad dress that is listed on this page. ● The product has a poor phy s ical connection. ● The computer is using the incorrect[...]

The computer i s unable to communicate wit h the product 1. Test network communication by pinging the pro duct. a. Open a command-line prompt on your computer. For Windows, click Start , clic k Run , and then type cmd . b. Type ping followed by the IP address for your product. c. If the window dis plays round-trip times, the ne twork is working. 2.[...]

Solve fax probl ems Checklist for solvin g fax problems Use the following checklist to help identify t he cause of any fax-related problems you encounter: ● Are you using the fax cable su pplied with the fax accessory? This fax accessory has been test ed with the su pplied fa x cab le to m eet RJ11 and functional specifications. Do not substitute[...]

Are you using a p hone company v oice-messaging ser vice or an an swering machine? If the rings- to-answer setting for the messaging s ervic e is lower than the rings-to-answer setting for the fax accessory, the mess aging service answers the call, and the fax accessory cannot receive faxes. If the rings-to-answer setting for the fax accessory is l[...]

Non-Op erati onal / Enable d/Disa bled 1 The pr oduct has dete cted a fi rmwar e failure. Upgrad e the firmware . Dama ged / Enable d/Disabl ed 1 The fax access ory has failed. Re seat the fax acce ssory card and ch eck for bent pin s. If the status is st ill DAMAGE D, repl ace the anal og-f ax acc essory car d. 1 ENABLE D ind icates that t he anal[...]

Use Fax over VoIP networks VoIP technology converts the analog phone signal into digital bits. These are then assembled into packets whic h travel on the Internet. The packets ar e converted and transmitted back to analog signals at or near the destination. Transmission of information on the Internet is digital instead of analog. Therefore, there a[...]

Problem C ause Solution A voice-mess aging service mig h t be inter fering wi th incom ing faxes . Do one of t he fol lowing: ● Discon tinue the mess aging se rvice. ● Use a pho ne line dedi cated t o fax calls. ● Decrease the rings-to -answer for the fax acce ssory to a number less than the rings-to -answer for the vo ice mail. Faxes are bei[...]

Problems with sending faxes Problem C ause Solution Faxes are transmitting very slowly. You might b e sending a complex fax, such as one with many grap hics. Complex fax es take long er to transmit. The re ceiving fax m achine might have a slow mod em spee d. The fa x acce ssory only se nds th e fax at the fastest modem speed the receivi ng fax mac[...]

Problem C ause Solution Outgoing fax calls keep di aling . The f ax acce ssory autom atica lly redi als a fax num ber if th e Redi al On Bu sy opti on is on or if the Redial On No Answ er option is on. This is no rmal o pera tion. If y ou do n ot want the f ax to retry , set the Redi al On Busy option to 0, set th e Redi al On No Answer optio n to [...]

Persistent error messages with numeric codes differe nt than those listed here r e quire assistance of customer support. Print a Fax T.30 Trace report before contacting customer support to help identify the problem. This report contains details of the last fax call. 1. From the Home screen on the product control panel, scro ll to and touch the Admi[...]

Send-fax messages Table 10-1 Se nd-fax messag es Mess age Erro r No. Descri ption Act ion Cancelled 0 Someo ne cancelled the fax at the produc t contro l panel. None. Success n/a The fax wa s sent succ essfully. None . Fail Busy 0 The rece iving fa x machine is busy . The fax will be retire d automatica lly (if configu red), other wise try resend i[...]

Receive-fax messages Table 10-2 Receive-fax m essages Mess age Erro r No. Descri ption Act ion Success n/a The fax transmiss ion was succes sful. None. Blocked n/a The receivin g fax mach ine is using the bloc ked-num ber feature and is blo cking th is fa x. None. Failed Any The fax mig ht be corrupted or not sent. Ask t he se nder to res end the f[...]

Settings in the Troubl eshooting menu 1. From the Home screen on the product control panel, scro ll to and touch the Administration button. 2. Open the following menus: ● Troubleshooting ● Fax Fax T.30 Trace This is a printe d report of all the co mmunicat ions be tween the send ing and receivi ng f ax mach ines fo r the las t Fax t ransm iss i[...]

Solve produc t software problem s (Windows) A print driver for the product is not visible in the Prin ter folder 1. Reinstall the product software. NOTE: Close any applications that are running. To close an application that has an icon in the system tray, right-clic k t he icon, and select Clo se or Disable . 2. Try connecting t he USB c able to a [...]

Windows 7 a. Click the Windows icon in the low er- left corner of the screen. b. Click Devices and Printe rs . c. Right-click the product driver icon, and then select Printer p ro perties . d. Click the Ports tab, and then click Conf igure Port . e. Verify the IP address, and then click OK or Cancel . f. If the IP addresses are not the same, delete[...]

Solve produc t software proble ms (Mac OS X) ● The product name does not app ear in the product list in the Print & Fax or the Print & Scan lis t ● A print job was not sent to the product that you wanted ● When connected with a USB cable, the product does not appear in the Print & Fax or the Print & Scan list after the driver [...]

4. Make sure that you do not have too m any USB devices drawing power from the c hain. Disconnect all of the devices from the chain, and connect the cable directly to the USB port on the computer 5. Check to see if more than two non-powered US B h u bs are connected in a row on the chain. Disconnect all of the devic es from the ch a in, an d then c[...]

Remove software (Windows) Windows XP 1. Clic k Sta rt , Control Panel , and then Add or R emove Progra ms . 2. Find and select the product from the list. 3. Clic k th e Change/Remove button to remove the software. Windows Vista 1. Click the Windows icon in the lower-left corner of the screen. Click C ontrol Panel , and then clic k Programs and Feat[...]

Remove the print driver (Mac OS X) You must have administrator rights to remove the software. 1. Ope n System Preferences . 2. Select Print & Fax . 3. Highlight the product. 4. Click the minus (-) symbol . 5. Delete the print queue, if ne cessary. ENWW Remove the print driver (Mac OS X) 271[...]

272 C hapter 10 Solve problems ENWW[...]

Index A accessorie s orde ri ng 36 activity log 175 address books, email recipient lists 140 recipient lists, creating 138 adjust copy images 114 administration menu map description 9 AirPrint 9 3 alternative letterhead mode 25 anticounterfeit supplies 38 B billing code report printing 17 6 billing codes 152 billing codes report description 10 bins[...]

D date/time setting 147 default gateway, setting 178 default settings, copy restoring 1 00 deleting stored jobs 89 digital send set tings HP Embedded Web Server 183 digital sending address books 138, 140 folders 128 job settings 126 product memory 131 recipient lists 140 sending documents 135 USB flash drive 132 document feeder 108 copying two-side[...]

I information pages HP Embedded Web Server 181 printing or viewing 9 installing product on wired net works, Mac 1 6 software, wired networks 14 interface ports locating 3, 4 Internet Explorer, versions supp orted HP Embedded Web Server 180 IP address configuring 13, 16 IP Security 193 IPsec 193 IPv4 address 178 IPv6 address 179 J jams auto-navigati[...]

paper covers, using different pap er 72 fir st and l ast p ages, usin g different paper 72 jams 20 4 loading Tray 1 27 loading Tray 2 30 selectin g 228 supported paper sizes 20 supported sizes 20 supported types 23 paper pickup problems solving 203 paper size chang in g 82 paper sizes selecting (Mac) 84 selecting custom sizes (Mac) 84 selecting cus[...]

Send to e mail enabling 124 Send to Folde r 128 sending a fax delete multiple recipients 164 to multiple recipients 1 60 using fax address book numbers 1 71 sending t o email address books 138, 140 job settings 126 recipient lists 140 sending documents 135 service settings 264 settings billing codes 152 driver presets (Mac) 79 drivers 5 6 drivers ([...]

PBX sys t ems 260 slow fax reception 258 slow fax transmission 260 troubleshooting tools HP Embedded Web Server 184 two-sided copying 108, 109 two-sided printing settings (Windows) 63 U uninstalling Mac software 271 uninstalling Windows software 270 universal print driver 54 usage page description 9 USB sending to 132 USB configuration, Mac 15 USB [...]

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© 20 1 2 Hewlett-P ac k ard De velopment C ompany , L .P . www .hp .com *CF116-90912* *CF116-90912* CF1 1 6-9 09 1 2[...]