HP Photosmart D5400 series manual

HP Phot o sm ar t D5 4 00 s er i e s W indo w s Help[...]

Contents 1 HP Photosmart D 5400 Printer seri es Help ........................................ .....................................3 2 HP Photosmart overview The HP Photosmart at a glance................................................ .................................................5 Control panel features........................................ [...]

Paper jams...... ............... ............. ............ ............ ................ ............ ............ ............. ...... ..... ......80 Print quality tr oubleshoo ting.................................................................................................. ...82 Print troubleshooting............ ... ............... ........[...]

1 HP Photosmart D5400 Printer series Help For information a bout the HP Phot osmart, see: •“ HP Photosmart overview” on page 5 •“ Find more information” on pa ge 9 •“ Computer connection inf ormation” on page 11 •“ How do I?” on page 13 •“ Load pape r” on page 15 •“ Print from your comput er” on page 31 •“ Us[...]

Chapter 1 4 HP Photosmart D5400 Printer series Help HP Photosmart D5400 Printer series Help[...]

2 HP Photosmart overview Use the HP Photosm art to print photos from a me mory card or print dire ctly on the surface of specially coat ed CDs and DVDs. You can access many HP Photo smart functions directly from the control panel, without tu rning on your computer. This section co ntains the following topics: • The HP Ph otosmart at a glance • [...]

Label Description 13 Rear door 14 Rear USB port 15 Power connection* * Use only with t he power adapter supplie d by HP. Control panel features The follow ing diagram and rela ted table provide a quick refe rence to the HP Pho tosmart control pane l features. Label Icon Name and Description 1 Color graphics display (also referred to as the display)[...]

Use the HP Photosmart Software The HP Phot osmart Software provides a fast and easy way to make prints o f your photos. It also provid es access to other basic HP imaging softwa re features, such as saving and viewing yo ur photos. For more informatio n on using the HP Phot osmart Software: • Check the Contents panel on the left. Look fo r the HP[...]

Chapter 2 8 HP Photosmart overview Overvi ew[...]

3 Find more information You can access a variety of re sources, both printe d and onscreen, that provide information about sett ing up and using th e HP Photosmart . Setup Guide The Setup Guid e provides instructions for setting up the HP Pho t osmart and installing software. Make sure you follow the steps in the Setup Guide in order. If you have p[...]

Chapter 3 10 Find more information Find more informat ion[...]

4 Computer connection information The HP Photosmart comes equipped with a U SB port so you can connect directly to a computer usi ng a USB cable. You can al so share the product over an existing home network. This section co ntains the following topics: • Supported conne ction types • Use printer sharing Supported connection types Description R[...]

Chapter 4 12 Computer connection informa t ion Connection[...]

5 How do I? This section contains links to commonly performed tasks, su ch as printing photos and optimizing your print job s. •“ How do I print up to 13 x 18 cm (5 x 7 inch) borderless photos from a memory card?” on pag e 53 •“ How do I print multiple 10 x 1 5 cm (4 x 6 inch) photos on a singl e page from a memory card?” on pag e 53 ?[...]

Chapter 5 14 How do I? How do I?[...]

6 Load paper You can load many dif ferent types and size s of paper in the HP Phot osmart, including letter or A4 pape r, photo paper, transpa rencies, and envel opes. In addit ion, the HP Photosmart lets you load an d print directly on the surface of specia lly coated CD s and DVDs. By default, the HP Photosm art is set to dete ct the si ze and ty[...]

HP Premium Plus Photo Paper HP Premium Plus Ph oto Papers are the b est HP photo paper, with image q uality and fade resistance sup erior to store-processed phot os. They are ideal for printing your hi gh- resolutio n images for frami ng or including i n a photo a lbum. These pa pers are available in several sizes, including 10 x 15 cm (4 x 6 inch)[...]

and business grap hics for report cove rs, special presentati ons, brochures, m ailers, and calendars. HP Premiu m Presentation Paper HP Premium Pre sentation Pap er gives your presentat ion a qualit y look and fe el. To order genuine H P supplies for t he product, go to www.hp.com/buy/supplies . I f prompted, choo se your country/region, f ollow t[...]

Load full-siz e paper You can load many types of le tter or A4 paper into the mai n input tray of the HP Photosmart. To loa d full-size pape r 1. Raise the out put tray to load paper into the mai n input tray. 2. Slide the paper-w idth guide to it s outermost position . TIP: Tap a stack of paper on a flat surfa ce to align the edge s. Make sure all[...]

3. Insert the stack of p aper into the main input tray w ith the short e dge forward and th e print side down. Slide the stack of pape r forward until it stops. CAUTION: Make sure that the product i s idle and silent when you load pa per into the main input tray. If the product is servicing the ink cartrid ges or otherwise engaged in a task, the pa[...]

Related topics •“ Recommended p apers for printing ” on page 15 •“ Change the print setti ngs for the current jo b” on page 32 Load up to 13 x 18 cm (5 x 7 inch ) photo pape r You can load up to 13 x 18 cm (5 x 7 inch) photo paper into the phot o tray of the HP Photosmart. For the be st results, use HP Advanced Photo Paper. To load u p [...]

4. Slide the pap er-width guide inw ard until it stops at the edge of t he paper. Do not overload the p hoto tray; make sure the stack of photo paper fits w ithin the photo tray and is no higher than the top of the pap er-width guide . 5. Lower the photo tray lid. Related topics •“ Recommended papers for pr inting” on page 15 •“ Print pho[...]

2. Slide the paper-w idth guide to it s outermost position . 3. Insert the st ack of cards into the phot o tray with the short edge f orward and the pri nt side down. Sl ide the stack f orward until it st ops. 4. Slide the paper-w idth guide inward unt il it stops at the ed ge of the pape r. Do not overload the phot o tray; make sure the stack of c[...]

Load envelo pes You can load one or more envelop es into the main inpu t tray of the HP Photosma rt. Do not use shiny or emb ossed envelopes or envelopes that have clasps or windo ws. NOTE: For specific details on h ow to format text for printi ng on envelopes, con sult the help files in your word p rocessing software. For best result s, consider u[...]

4. Insert one or more envelope s into the far-right side of th e main input tray, with the envelope flaps on th e left and facing u p. Slide the stack of envelo pes forward un til it stops. 5. Slide the pa per-width guide inw ard against th e stack of enve lopes until i t stops. Do not overlo ad the main input tray; ma ke sure the stack of envel op[...]

HP Premiu m Inkjet Transpare ncy Film ▲ Insert the film so that the wh ite transpare ncy strip (with a rrows and the HP logo) is on top and is going into the input t ray first. NOTE: The HP Photosmart cannot au tomatically detect the paper type. For best results, set t he paper type to transpar ency film in the software before printing onto trans[...]

To load a regula r-size (120 mm) CD/DVD on the CD/DVD tray 1. Carefull y remove the C D/DVD holder t hat came with t he product. The CD/D VD holder is stored belo w the main input tray. 2. Securely snap t he inkjet print able media onto the CD/DVD h older with t he printable side up. The CD/D VD should be placed on the ring at the end of the holder[...]

4. Push the CD/DV D holder into the pro duct until the lin es on the CD/D VD holder line up to the white li nes on the CD/D VD tray. NOTE: The produ ct pulls the CD/DVD ho lder while pri nting on the media. Th e CD/DVD holder mi ght protrude about 7. 5 cm (3 inches) at the back o f the product. If the product is placed close to a wall, move it at l[...]

2. Securely snap t he inkjet print able media onto the CD/DVD h older with t he printable side up. The CD/D VD should be placed on the ring at the end of the holder wit h the arrows. 3. Flip th e CD/DVD holder rin g over the CD/DVD. 4. Lower the CD/DVD tra y. The CD/D VD tray is located ju st below the control pa nel. When in i ts lowered posit ion[...]

5. Push the CD/DV D holder into the pro duct until the lin es on the CD/D VD holder line up to the white li nes on the CD/D VD tray. NOTE: The produ ct pulls the CD/DVD ho lder while pri nting on the media. Th e CD/DVD holder mi ght protrude about 7. 5 cm (3 inches) at the back o f the product. If the product is placed close to a wall, move it at l[...]

• Adjust the pap er-width guide in the input tray to fit snugly ag ainst all paper. Make sure the paper-w idth guide does no t bend the paper in the input tr ay. • Do not force paper too fa r forward in the input tray. • Use paper types tha t are recommended for the product. Related topics •“ Recommended p apers for printing ” on page 1[...]

7 Print from your computer The HP Phot osmart can be used with any software ap plication tha t allows pri nting. You can print a range of p rojects, such as borderless images, newsletters, gree ting cards, iron-on transfers, and post ers. This section co ntains the following topics: • Print from a soft w are application • Make the HP Photos mar[...]

Make the HP Photosmart the default printer You can set the H P Photosmart as th e default pri nter to use f rom all sof tware applicatio ns. This means that the HP Photosmart is automatically se lected in the printer list when you select Print from the File menu in a softw are application. Th e default printe r is automatically select ed when you c[...]

the Size list to see if a defined paper size already exi sts for the type of paper you are using. Paper type Suggested paper size settings Copier, multi-purpose, or plain papers Letter or A4 Envelopes Appropriate listed enve lope size Greeting-card papers Letter or A4 Index cards Appropriate listed card size (if listed sizes are not appropr iate, y[...]

To view the print resolution 1. Make sure you ha ve paper loaded in the input tray. 2. On the File menu in you r software applicat ion, click Print . 3. Make sure the product i s the selected printer. 4. Click the butt on that opens t he Propert ies dialog box. Depending on your software app lication, this bu tton might be called Properties , Optio[...]

4. Click the butt on that opens t he Properties dialog box. Depending on your software applicati on, this button m ight be called P roperties , Options , Printer Setup , Printer , or Pref erences . 5. Click the Features tab. 6. In the Basi c Options area, do one of the follo wing: • Click Portrait to print the document verti cally on the page. ?[...]

To preview y our print j ob 1. Make sure you ha ve paper loaded in the input tray. 2. On the File menu in you r software applicat ion, click Print . 3. Make sure the product i s the selected printer. 4. Click the butt on that opens t he Propert ies dialog box. Depending on your software app lication, this bu tton might be called Properties , Option[...]

• Presentation Printing : Print high-q uality documents, includin g letters and transparen cies. • Two-sided (Du plex) Printing : Print two-sided pages manual ly. This section co ntains the following topics: • Create printing sh ortcuts • Delete pri nting shortcuts Related topics •“ Print a borderless i mage” on page 38 •“ Print a[...]

3. Click the butt on that opens t he Propert ies dialog box. Depending on your software app lication, this bu tton might be called Properties , Options , Printer Setup , Printer , or Prefer ences . 4. Click the Printing Shortcuts tab. 5. In the Printing Shortcuts list, click the printing shortc ut that you w ant to delete. 6. Click Delete . The pri[...]

3. Make sure the produ ct is the selected printer. 4. Click the butt on that opens t he Properties dialog box. Depending on your software applicati on, this button m ight be called P roperties , Options , Printer Setup , Printer , or Pref erences . 5. Click the Features tab. 6. In the Size list, click More , and t hen select th e size of photo pape[...]

4. Click the butt on that opens t he Propert ies dialog box. Depending on your software app lication, this bu tton might be called Properties , Options , Printer Setup , Printer , or Prefer ences . 5. Click the Features tab. 6. In the Basi c Options a rea, from the Paper Type drop-down list, select More . Then, select the app ropriate photo paper t[...]

Printing in maxim um dpi takes longer t han printing wit h other settings and requ ires a large amount of disk space. To print in Maximum dpi mode 1. Make sure you have paper loaded in th e input tray. 2. On the F ile menu in your softw are application , click Print . 3. Make sure the produ ct is the selected printer. 4. Click the butt on that open[...]

To print di rectly onto a CD/DVD 1. Use the software tha t came with the product to create and print a CD/DVD label. 2. When prompted , load a CD/DVD i nto the CD/D VD holder on the prod uct. 3. Push the CD /DVD holder int o the product unt il the lines on th e CD/DVD hol der line up to the white lines on t he CD/DVD tray. NOTE: The pro duct pulls [...]

7. For binding, do one of the following: • For binding on the top like a notebook or ca lendar, select the Flip Pages Up check box. This causes t he odd and even pages of your document to pri nt opposite of each other top-to-botto m. This ensures that the top of the page is always at the top of the sheet wh en you flip the pag es up in your bound[...]

To prin t a multiple -page docume nt as a book let 1. Load paper in to the input tra y. The paper sh ould be thick enoug h so that the im ages do not show through to the other side. 2. On the File menu in you r software applicat ion, click Print . 3. Make sure the product i s the selected printer. 4. Click the butt on that opens t he Propert ies di[...]

Figure 7-2 Right-edge binding for right-to-left languages Print multiple pag es on a single sheet You can print up t o 16 pages on a single sh eet of paper. To print multiple pages on a single sheet 1. Make sure you have paper loaded in th e input tray. 2. On the F ile menu in your softw are application , click Print . 3. Make sure the produ ct is [...]

Print a multiple-page doc ument in re verse order Because of the way the paper f eeds through th e HP Photosma rt, the f irst page that prints is print side up at t he bottom of the stack. Usually this means yo u need to put the printed pages in the correct order. A better way is to print the d ocument in reverse order so th at the pages are stacke[...]

Reverse an image for iron-on transfers This feature re verses an image so you can use it for iron-on transfers. This feature is also useful for t ransparencies w hen you want to m ake notations on th e back of the transparency without scratching the original . To revers e an image for iron-o n transfers 1. On the F ile menu in your softw are applic[...]

6. In the Basic Options area, from the Paper Type drop-down lis t, select More . Then select the appropriate paper t ype. TIP: If you want t o make notations on the back of the tr ansparencies and erase them late r without scratching the ori ginal, click th e Ad vanced tab , and select the Mirro r Image check box. 7. In the Resi zing Opti ons area,[...]

Print a poster You can create a poster by pri nting a document on multi ple pages. The H P Photosmart prints dotte d lines on some pages to indic ate where to trim the pages before taping them together. To print a poster 1. Make sure you have paper loaded in th e input tray. 2. On the F ile menu in your softw are application , click Print . 3. Make[...]

To print a We b page 1. Make sure you ha ve paper loaded in the main in put tray. 2. On the File menu in your Web browser, click Print . The Print d ialog box appears. 3. Make sure the product i s the selected printer. 4. If your Web browse r supports it, select t he items on the W eb page that you wa nt to include in t he printout. For example, in[...]

8 Use the photo features The HP Photosmart is equipped w ith memory card slots and a f ront USB port that enable you to print or edit ph otos from a memory card or storag e device (such as a keychain drive, portable ha rd drive, or a digital camera in storage mode) without uploading your photos to a co mputer first. Addit ionally, if the HP Photosm[...]

1 Memory Stick, Memory Stick Pro, Memory Stick Select, Me mory Stick Magic Gate, Memory Stick Duo or Duo Pro (adapter optional), or Memor y Stick Micro (adapter required) 2 xD-Picture Card, Secure Digital (SD), Secure Digital Mini (adapter required), Secure Digital High Capacity (SDHC), MultiMediaCa rd (MMC), MMC Plus, MMC Mobile (RS-MMC; adapter r[...]

TIP: To achieve th e best print q uality, HP recomm ends using HP papers that are specifical ly designed for th e type of project you a re printing along with g enuine HP ink. HP papers an d HP ink are speci fically designed to work w ell together t o provide high-qua lity output. NOTE: All photos th at you print from the control p anel, rather tha[...]

5. Press Print Photos . 6. Press the left arrow or ri ght arrow to scroll through the layout opt ions, and pres s OK when the opti on you want is highlighted: 4 x 6 5 x 7 TIP: While the photo is pri nting, you can conti nue scrolling through the photos on your memory card . When you see a photo you w ant to print, yo u can press the Print Photos bu[...]

• Croppin g applied t o a photo • Index printing (thumbnails of selected photos) The HP Photosma rt can read DPOF file form at 1.1 from a memory card so you do not have to reselect the p hotos to print. When you print camera-se lected photos, the HP Photosmart print settings d o not apply; t he settings in the DP OF file for ph oto layout and n[...]

This secti on contains the foll owing topics: • Remove red eye • Edit photos us ing your computer Remove red eye The flash on a ca mera (especially on older cam era models) can sometimes ca use a subject's eyes to appear red in your photos. The HP Photosmart is set to auto matically remove redness so that eye s appear the correct sha de in[...]

editing, sh aring photos on line, printing from your computer, an d creating special projects such as printing a photo directly onto a printa ble CD or DVD. Before transferring pho tos to your computer, yo u need to remove the memory card from your digi tal camera and in sert it in the app ropriate memory c ard slot on the HP Photosmart, or connect[...]

Chapter 8 58 Use the photo features Photos[...]

9 Maintain the HP Photosmart The HP Photosmart requires little mainten ance. You might need to replace ink cartridges, clean the prin t head, or alig n the printer from tim e to time. Thi s section provides instructions for keep ing the HP Photosm art in top working condition . Perform these simple maintenance proced ures as necessary. This section[...]

• Store ink cartridges at ro om temperature (15.6- 26.6° C or 60-78° F). • If you notice a significant decrease in print quality, check the estim ated ink levels remaining in the ink cartridges. Replace an y ink cartridges that are lo w on ink. If none of the ink cartridg es are low, clean the p rint head. • Do not clean th e print head unn[...]

To check the ink le vels from the HP Photosmart Software 1. In the HP Solution Center, click Settings , point to Print Settings , an d then click Printer Tool box . NOTE: You can also ope n the Printer Tool box from the Prin t Properties dialo g box. In the Print Properties dialog box, click the Features tab, and then click the Printer Services but[...]

The print carriage moves to the cent er of the product. NOTE: Wait until th e print carriage st ops moving before proceed ing. 3. Press the tab on the ink cartrid ge to release it, an d then remove it from th e slot. If you are replaci ng the black ink cartridge , push the tab of the ink cartridg e on the far right. If you are repla cing one of the[...]

5. Twist the orange cap to snap it off . 6. Using the col ored shaped icons f or help, slide t he ink cartridge into the empty slo t until it clicks i nto place and is seated firml y in the slot. CAUTION: Do not lift the latch h andle on the pri nt carriage to in stall the ink cartridges. Doing so can resu lt in incorrectly seated in k cartridges a[...]

Clean the print head If your printed output is streaked, or is mi ssing, or has any incorre ct or missing colors, the print head may need to be cleaned. This process uses ink to attempt to un clog and clean th e nozzles in the print head. This might take a fe w minutes and will use one or more she ets of paper. To clean th e print head from the HP [...]

4. Click the Device Services t ab. 5. Click Align the Printer . The product prin ts a test page, aligns th e print head, and ca librates the printer. Recycle or discard the page. Remove ink fr om your skin and clothing Follow these in structions to remove ink f rom your skin and clot hing: Surface Remedy Skin Wash the area with an a brasive soap. W[...]

• History lo g : contains informat ion that might be used for diagnostic purpose s if you need to call H P customer support. Clean the HP Photosmart Use a soft clo th or slightly moi stened sponge t o wipe dust, smudg es, and stains off the case. The interior o f the product does not require cleaning. Keep f luids away from the control panel and [...]

10 Shop for ink supplies For a list of ink cart ridge numbers, see the pri nted documentation t hat came with the HP Photosmart. You can also use th e software that came with th e HP Photosmart to find out the re order number for all the ink cartridges. Yo u can order i nk cartridges online from the HP Web site . Additionally, you can co ntact a lo[...]

Chapter 10 68 Shop for ink supplies Shop for ink supplies[...]

11 Troubleshooting This section co ntains the following topics: • View the Readme fi le • Setup troublesho oting • Paper jams • Print quality troubl eshooting • Print troub leshooting • Memory card troubleshoo ting • CD/DVD print troub leshooting • Errors View the Readme file You might want to ref er to the Readme f ile for informat[...]

This secti on contains the foll owing topics: • The product w ill not turn on • I connected the USB cable, b ut I am having problems using t he product with my computer • After setting up the product, it doe s not print • The display show s the wrong la nguage • The wrong me asurements are showing in menus on the displ ay • When I inser[...]

• If you are using a power st rip, make sure t he power strip is turned on. Or, try plugging t he product directly into a powe r outlet. • Test the powe r outlet to make sure it is working. Plug i n an appliance tha t you know works, and see if the appliance has p ower. If not, the n there might b e a problem with t he power outlet. • If you [...]

Solution 5: Contact HP s upport for service Solution: If you have comple ted all of t he steps provide d in the pr evious solution s and are stil l having a probl em, contact HP supp ort for service. Go to: www.hp.com/support . If prompted, choose your country/region, and the n click Contact HP for technical support. Cause: You might need assist an[...]

After setting up the pro duct, it does not print Try the followin g solutions to resolve the issue. Solut ions are listed in orde r, with the m ost likely solution fi rst. If the first solut ion does not solve the pro blem, continue trying the remaining solut ions until th e issue is resolved. • Solution 1: Ch eck the connection betwe en the prod[...]

NOTE: You will be prom pted to set both the languag e and the co untry/region settings, by using the following p rocedure. To set your langu age and country/ region 1. Press and ho ld the Red-Eye Removal bu tton and then press the Print Photos button. 2. Then, press and hold the Print Photos button and t hen press the OK but ton. The list of langua[...]

When I inse rt the CD-ROM in to my computer ’s CD-ROM drive, no thing happens Solution: If the insta llation does not run auto matically, you can st art it manu ally. To start the installatio n from a Windows computer 1. From the Windows Start menu, click Run (or click Accessorie s , and then Run ). 2. In the Run dialog box, enter d:setu p.exe ,[...]

3. Verify that th e USB cable and power cord are plu gged in. 4. Click Retry to retry the connectio n. 5. Continue w ith the installa tion and restart the computer when prom pted. Cause: The USB connection bet ween the product a nd the computer failed. I received a message that a n Unknown Erro r has occurred Solution: Un install the soft ware comp[...]

c . Remove all the items that are related to the HP Pho tosmart Software . CAUTION: If the computer is manuf actured by HP or Compaq, do not remove any appli cations othe r than those listed belo w. • HP Imag ing device funct ions • HP Document Vi ewer • HP Photosmart Essential • HP Image Zone • HP Photo and imaging g allery • HP Photos[...]

h . Click Apply , and then click Close . NOTE: If you receiv e a message statin g Access is denied while making changes, cli ck OK and continue. The messag e will not prevent you f rom making the changes. i . Click Restart to appl y the changes to the computer during th e next restart. After the computer restarts, the You’ve used system configura[...]

The registra tion screen doe s not appear Solution: You can access the registrat ion (Sign up now) screen f rom the Windows taskbar by clicking Start , pointing to Programs or All Programs , HP , Photosmart D5400 seri es , and then clicking Pro duct Registrati on . Cause: The re gistration screen did not launch autom atically. Uninstall and reinsta[...]

When the soft ware installa tion is complete, the HP Digital Imaging Monito r icon appears in the Windows system tray. Paper jams To help avoid paper jams, fo llow these gu idelines: • Remove print ed papers from the out put tray f requently. • Prevent curled or wrinkl ed photo paper by storing all unused photo pape r flat in a resealabl e bag.[...]

To clear a paper jam from the rear door 1. Press in the tab on t he left side of the rear door to relea se the door. Re move the door by pullin g it away from the p roduct. 2. Gently pull the paper out of the rollers. CAUTION: If the paper tear s when you are removing i t from the ro llers, check the roll ers and wheels for torn pieces of p aper th[...]

• Always hold photo pa per by the edges. Fingerprints on ph oto paper can reduce pri nt quality. • Do not use paper th at is heavily textu red. It can cau se graphics or text to p rint improperly. • Do not combine dif ferent paper types and paper sizes in t he input tray; the entire sta ck of paper in the input tray must be the same size an d[...]

Solution 1: Make sure you are using genuin e HP ink cartridge s Solution: Check to see if your ink cartridge s are ge nuine HP ink cartrid ges. HP recommends t hat you use genuine HP ink cartridges. Genuine HP ink cartrid ges are designed and t ested with HP printers to help you easily produce great results, time after time. NOTE: HP cannot gu aran[...]

For more information, see: •“ Recommended papers for printing ” on page 15 •“ Informatio n on paper” on page 81 Cause: The wrong kind of pap er was loaded in th e input tray. If this did no t solve the issue, try the ne xt solution. Solution 4: Check the ink leve ls Solution: Check the estimated ink leve ls in the ink ca rtridges. NOTE:[...]

Solution 6: Align the printer Solution: Align the printer. Aligning the printer can help ensure excellent prin t quality. To align the printe r from the HP Photosmart Softw are 1. Load lette r, A4, or legal unu sed plain white paper into the input tray. 2. In the HP Solution Center , click Settings . 3. In the Print Settings area, click Printer Too[...]

Ink is not filling th e text or graphics comp letely Try the following solutions if the ink is not fi lling the te xt or image comp letely so that it appears that parts a re missing or blank. • Solution 1: Make sure you are using ge nuine HP ink cart ridges • Solution 2: Check the in k cartridges • Solution 3: Ch eck the print setti ngs • S[...]

Solution 3: Check the print settings Solution: Check the print settings. • Check t he paper typ e setting to make sure it matches t he type of paper loaded in the input t ray. • Check the prin t quality setting an d make sure it is not set to o low. Print the image with a high print quality setting, such as Best or Maximum dpi . For more inform[...]

If this did no t solve the issue, try the ne xt solution. Solution 6: Contact HP supp ort Solution: Conta ct HP support for service . Go to: www.hp.com/support . If prompted, choose your country/region, and the n click Contact HP for information on callin g for te chnical support. Cause: There was a problem wit h the print head. The print out has a[...]

Print the image wi th a high print quali ty setting, such as Best or Maxi mum dpi . For more information, see: •“ Change the print speed or qu ality” on page 34 •“ Print using Maxim um dpi” on page 40 Cause: The prin t quality setti ng was set too low . If this di d not solve th e issue, try the next solu tion. Solution 3: Rotate the im[...]

Cause: The print quality setting was set too low. If this did no t solve the issue, try the ne xt solution. Solution 3: Align the printer Solution: Alig n the printer. Aligning th e printer can help ensure excellent print quality. To align the printer from the HP Photosmart Soft ware 1. Load letter, A4, or legal unused plain white paper into the i [...]

Cause: There w as a problem with the print head. Printouts are faded or have dull colo rs Try the follow ing solutions if the colors in your pr intout are not as bri ght and in tense as you expecte d. • Solution 1: Ch eck the print settings • Solution 2: Ch eck the paper type • Solution 3: C lean the print head • Solution 4: Co ntact HP sup[...]

If this did no t solve the issue, try the ne xt solution. Solution 3: Clean the print head Solution: If t he previous soluti ons did not re solve the issue, try cleaning the print head. After cleanin g the print head, print a self-test report. Evaluate the se lf-test report to see if the prin t quality pr oblem still exi sts. For more information, [...]

For more information, see: •“ Set the paper type fo r printing” on page 33 •“ Change the print speed or qu ality” on page 34 •“ Print using Maxim um dpi” on page 40 Cause: The pa per type or print qu ality settings w ere set incorrectl y. If this di d not solve th e issue, try the next solu tion. Solution 2: Use a hig her quality [...]

4. Click the Device Ser vices tab. 5. Click Align the Pri nter . The product pri nts a test page, aligns the prin t head, and cali brates the pri nter. Recycle or discard the page. Cause: The printer neede d to be alig ned. Printouts have vert ical streaks Solution: HP recomm ends that you use HP papers or any other paper type that is appropriate f[...]

If this di d not solve th e issue, try the next solu tion. Solution 3: En sure that the rear doo r is securely ins talled Solution: Make sure th at the rear door is securely installed. If you removed the rear door to clear a pa per jam, replace it. G ently push the do or forward until it snaps into place. Cause: The rea r door was no t securely ins[...]

Paper is not pic ked up from the input tray Try the followi ng solutions to resolve t he issue. Solutions a re listed in orde r, with the m ost likely solution f irst. If the first solution does no t solve the problem, continue trying the remaining so lutions until the issue is resolved. • Solution 1: Reset the product • Solution 2: Make su re [...]

Make sure you have the following mat erials available : • A lint-free cloth, or any soft material that w ill not come apart or leave fibers. • Distilled , filtered, or bottled wa ter (tap wat er might conta in contamin ants that can damage the prin t cartridges). To clean the ro llers 1. Turn off the p roduct and remove the p ower cord. 2. Pres[...]

NOTE: For this issue, t here is not a problem wi th your ink supplies. Th erefore, replacing the in k cartridges or print he ad is not necessary. • Solution 1: Use TrueType or OpenType fonts • Solution 2: Align the printer • Solution 3: Clean the pr int head Solution 1: Use T rueType or OpenType fonts Solution: Use TrueType or OpenTyp e fonts[...]

Solution 3: Clean the print head Solution: If the prev ious solutions di d not resolve the issue, try cleani ng the print head. After cleaning the print head, print a se lf-test report. Evaluate the self-test report to see if the print quality problem still exists. For more information, see: •“ Clean the print head” on page 64 •“ Print an[...]

• The product i s not respondi ng • The product prints mean ingless characters • Nothing hap pens when I try to print • The pages in my docume nt came out in the wr ong order • The margins are not printing as expe cted • Text or graphics are cut of f at the edge of the page • A blank pag e came out while pri nting • Ink is spraying [...]

Solution 3: Tuck the fl aps to avoid paper jams Solution: To avoid paper jam s, tuck the flaps i nside the envelope s. Cause: The fl aps might get ca ught in the rolle rs. Borderles s printing produces un expected results Solution: Try printing the image from the p hoto imaging soft ware that came with the product. Cause: Printin g a borderless ima[...]

Solution 3: Selec t the correct printer Solution: Make sure you have selected the correct printer in your software application . TIP: You can set the product as t he default printer to ensure that the prin ter is automatically select ed when you select Print in the File men u of your different software app lications. Cause: The product was not the [...]

Cause: A delet ed print job w as in the queue. If this di d not solve th e issue, try the next solu tion. Solution 7: Clear the pape r jam Solution: Clear the paper jam . For more information, see: “ Clear paper jam s” on page 80 Cause: The pro duct had a paper jam. If this di d not solve th e issue, try the next solu tion. Solution 8: Ma ke su[...]

sure the other e nd of the USB cable is pl ugged into a USB po rt on your comput er. After the cable is connected prope rly, turn off the product and then on again. If the conne ctions are secure, and not hing has printed several minutes after you sent a print job to the product , check the stat us of the product. In t he HP Photosmart Software, cl[...]

Solution 2: P rint a previously saved version o f the document Solution: Try printin g another document from the same softw are application. If this works, then try printi ng a previously saved version of the document that is not corrupt. Cause: The do cument was corrup t. Nothing happ ens when I try to pr int Try the followin g solutions to resolv[...]

TIP: You can set the product as t he default printer to ensure that the prin ter is automatically select ed when you select Print in the File men u of your different software app lications. Cause: The product was not the se lected print er. If this did no t solve the issue, try the ne xt solution. Solution 4: Che ck the printer d river status Solut[...]

Solution 7: Clear the pape r jam Solution: Clear the paper jam . For more information, see: “ Clear paper jam s” on page 80 Cause: The pro duct had a paper jam. If this di d not solve th e issue, try the next solu tion. Solution 8: Ma ke sure the prin t carriage can move freely Solution: Unplug the power cable if it is not alre ady unplugged. C[...]

Cause: The computer was not com municating wit h the product. If this did no t solve the issue, try the ne xt solution. Solution 10: R eset the product Solution: Turn o ff the product, and then unplug the power cord . Plug the power cord back in, and then p ress the On button to t urn on the product. Cause: The product experienced an error. The pag[...]

Make sure the margi n settings for the do cument do not exceed the p rintable area of the product. To check your m argin settings 1. Preview you r print job befo re sending it to the prod uct. In most softwa re applicatio ns, click the File menu, a nd then click Print Preview . 2. Check the marg ins. The product uses th e margins you have set in yo[...]

Make sure that you remove all paper f rom the input tray befo re loading t he envelopes. For more information, see: “ Load envelopes” on page 23 Cause: A stack of en velopes was loaded incorr ectly. Text or grap hics are cut off a t the edge of the pag e Try the followi ng solutions to resolve t he issue. Solutions a re listed in orde r, with t[...]

Solution 2: Check the layout of th e document Solution: Make sure the layou t of the document you are tryi ng to print f its on a paper size supported by the product. To preview the print layout 1. Load the correct pape r size into the input t ray. 2. Preview you r print job befo re sending it to the prod uct. In most softwa re applicatio ns, click[...]

A blank page came out while printing Try the followi ng solutions to resolve t he issue. Solutions a re listed in orde r, with the m ost likely solution f irst. If the first solution does no t solve the problem, continue trying the remaining so lutions until the issue is resolved. • Solution 1: Rem ove any extra pages or lines at t he end of the [...]

My memory card no lon ger works in my dig ital camera Solution: Reformat your memory card in your camera or format your memory card on a Windows computer by sel ecting the FAT format in stead of FAT32. F or more informatio n, see the documen tation that came with your dig ital camera. Cause: You forma tted the card on a Windo ws XP computer. By def[...]

If this did no t solve the issue, try the ne xt solution. Solution 3: Remo ve the additional m emory card Solution: If you ha ve inserted more tha n one memory card, remove one o f the memory cards. You can use only one m emory card at a time. If you have a mem ory card and a storage device connected, remove the storage device. You can use only one[...]

Solution 1: Re move and rein sert the memory card Solution: Remove and reinse rt the memory card. You might h ave inserted it incorrectl y. Turn the memory card so that the l abel faces up and the contac ts are facing the product , and then push the card fo rward into the app ropriate slot un til the Photo light turns on. If the problem con tinues,[...]

Cause: The HP Photosmart Softw are was not installed . If this did no t solve the issue, try the ne xt solution. Solution 2: Turn on th e product Solution: Turn o n the product. Cause: The product was turned off . If this did no t solve the issue, try the ne xt solution. Solution 3: Turn on th e computer Solution: Turn o n the compute r Cause: The [...]

Photos in a conn ected digital camera with PictBr idge do not print Try the followin g solutions to resolve the issue. Solut ions are listed in orde r, with the m ost likely solution fi rst. If the first solut ion does not solve the pro blem, continue trying the remaining solut ions until th e issue is resolved. • Solution 1: Set th e camera to P[...]

• The product is p rinting on a non-pri ntable area of m y disc • The desi gn is not centered on my disc • The ink on the CD/D VD is not drying • The product repo rts a CD/DV D size mismatch error • The CD/DVD h older is stuck in the storage are a The produc t does not detect t he CD/DVD hold er Try the followi ng solutions to resolve t h[...]

Solution 2: Remove the CD/DV D holder from the st orage area Solution: Remove the CD/DVD hol der from the st orage area bel ow the main i nput tray. Lower the C D/DVD tray (locate d below the control pa nel). Make sure you loade d a printable disc onto th e CD/DVD hold er with the printa ble side up. Push the CD/D VD holder forward into th e CD/DVD[...]

The produ ct does not de tect a CD/DVD on the holder Try the followi ng solutions to resolve t he issue. Solutions a re listed in orde r, with the m ost likely solution f irst. If the first solution does no t solve the problem, continue trying the remaining so lutions until the issue is resolved. • Solution 1: Loa d a CD/DVD on the C D/DVD holder[...]

DVD tray until the lin es on the holder line up to the white lines on the tray and try your print ag ain. Cause: You load ed the CD/DV D onto the CD /DVD holde r incorrectly. The produ ct is printing on a non-printabl e area of my disc Try the followin g solutions to resolve the issue. Solut ions are listed in orde r, with the m ost likely solution[...]

The ink on the CD/DVD is not drying Try the followi ng solutions to resolve t he issue. Solutions a re listed in orde r, with the m ost likely solution f irst. If the first solution does no t solve the problem, continue trying the remaining so lutions until the issue is resolved. • Solution 1: U se inkjet printabl e discs • Solution 2: Lo ad a [...]

Errors This section co ntains the foll owing cate gories of messages about your product: • Product messages • File messages • General user messages • Paper messages • Power and connection messages • Ink cartridge and print head messages Product mess ages The followin g is a list of product-rel ated error messages: • Carriage block ed [...]

Follow th e prompts on the d isplay to contin ue. Cause: The print carriage was blocked. If this did no t solve the issue, try the ne xt solution. Solution 2: Close the CD/DVD tray Solution: Close the CD/DVD tray. Cause: The CD/DVD tray was o pen. Carriag e jam Solution: Turn of f the product and open the ink cart ridge access door to access the pr[...]

Cause: The print carriag e was blocked. Firmware r evision m ismatch Solution: Contact HP support for service. Go to: www. hp.com/support . If prompt ed, choose your count ry/region, and then cl ick Contact HP for informat ion on calling for te chnical support. Cause: The revi sion number o f the product firm ware did not m atch the revisi on numbe[...]

CD/DVD tray open Solution: Close the CD/DVD tray. Cause: The CD/DVD tray was open when a print j ob was started from the comput er. CD/DVD tray misaligned Solution: Re move the CD/DVD holde r from the CD/DVD tray and th en reinsert the holder. Make sure you p ush the CD/DVD holder into the t ray evenly. Push the holder forward unti l the lines on t[...]

holder line up to the white lines on th e CD/DVD tr ay. The end marked wi th arrows goes into the CD/DVD tray first. For more information, see: “ Load a CD/D VD” on page 25 Cause: The prod uct prompted you t o insert the CD/D VD holder for a singl e CD/ DVD prin t job. If this di d not solve th e issue, try the next solu tion. Solution 2: Load [...]

Cause: The CD/DVD tray was cl osed and a CD/DVD print job was starte d from the computer. CD/DVD holder not found Solution: Loa d a printable disc onto th e CD/DVD hold er with the printa ble side up. Lower the CD/ DVD tray. Push the ho lder forwar d until the lines on the CD/DVD holder line up to the white li nes on the CD/ DVD tray. The end marke[...]

• Solution 7: St op and restart the print spoole r • Solution 8: Veri fy whether the soft ware application has a problem Solution 1: Print a self test report Solution: Print a self-test repo rt to see if the product ca n print. To print a self-test report 1. Load lette r or A4 unused pla in white paper into the input tray. 2. Press and hold the[...]

Solution 2: Clear the p rint queue Solution: Re start your comput er to clear the print queue. To clear the print queue 1. Rest art your comput er. 2. After the compu ter has restarted, check the prin t queue. a . Depending upon your operating system, do one of the following: • Windows Vista: On the Windows taskbar, click Start , click Control Pa[...]

After reconnecting t he USB cable, the product sho uld start printing t he jobs in queue. NOTE: If you are connecting the product through a USB hu b, make sure the hub is turned on. If the hub is on, try connect ing directly to your compute r. 5. If the product does not start printing auto matically, start anoth er print job. Cause: The U SB cable [...]

7. If the wr ong driver is selected, select the correct driver from t he Driver drop-down menu. 8. Click OK to save your changes. Cause: The product was not be set as t he default prin ter, or the wrong driver might have been conf igured. If this did no t solve the issue, try the ne xt solution. Solution 5: Check if the printer i s paused or offlin[...]

4. If there are sti ll documents in the queue, restart the com puter and try printi ng again afte r the computer has rest arted. 5. Check the pri nt queue again t o make sure it is clear, and then try to print agai n. If the print qu eue is not clear, or if it is cl ear but jobs are still failing to p rint, proceed to the n ext solution. Cause: The[...]

c . Type a few chara cters of text into N otepad. d . Click File , and then click Print . 4. If printing is su ccessful from Notepad but no t the software applica tion, contact t he manufacture r of that appl ication for support. Cause: The software appl ication was failing or co uld not commu nicate with the print driver correctly. Missing HP Ph o[...]

Solution 4: Check the co nnection from the pr oduct to your computer Solution: Check the connection f rom the product to your com puter. Verify t hat the USB cable is securely plugge d into the USB port on the back of the prod uct. Make sure the other end of th e USB cable is plugged into a U SB port on your computer. After the cable i s connected [...]

Cause: Some of the files on the inserted memory card were damaged. Photos not found Try the followi ng solutions to resolve t he issue. Solutions a re listed in orde r, with the m ost likely solution f irst. If the first solution does no t solve the problem, continue trying the remaining so lutions until the issue is resolved. • Solution 1: Reins[...]

Solution 1: Reinsert the m emory card in the product Solution: Reinsert the me mory card in the produ ct. If this does not w ork, retake the photos with your digital camera. If you already transferred th e files to your computer, try printing those f iles by using the product sof tware. The copies migh t not be damaged. Cause: Some of th e files on[...]

Solution 1: Remo ve all but one memor y card Solution: Remove all but one memory card. The product reads the rem aining memory card and displays t he first photo st ored on the memo ry card. Cause: There were two or more memory cards inserte d into the product a t the same time. If this did no t solve the issue, try the ne xt solution. Solution 2 :[...]

Card acc ess error Try the followin g solutions to resolve the issue. Solut ions are listed in orde r, with the m ost likely solution fi rst. If the first solut ion does not solve the pro blem, continue trying the remaining solut ions until th e issue is resolved. • Solution 1: Re move all but one memory card • Solutio n 2: Remove th e memory c[...]

If the memory card is no t inserted pro perly, the product will no t respond and the green Photo light (near the memory ca rd slots) will bl ink rapidl y. After the me mory card has been inserted properly, the Ph oto light wi ll blink green for a few seconds, and then remain lit. Cause: The card was inserted backwards or upside down. Card is damage[...]

CD/DVD printing problem Solution: Make sure that th ere is suffici ent space behind the product and tha t the CD/DVD exit slot on the back of the product is not blo cked. If the p roduct is placed close to a wall, move it at least 7.5 cm (3 inche s) away from the wa ll. Cause: The p roduct st alled while printin g. CD/DVD si ze mismatch Solution: R[...]

Load paper Solution: If th e product is out of pa per or there are only a few sheets remai ning, load more paper in t he input tr ay. If there is paper in t he input tray, remove the paper, tap the st ack of paper against a flat surface, and reloa d the paper into the input tray. Follow th e prompts on t he display or the computer screen to contin [...]

Solution 3: Check the print settings Solution: Check the print settings. • Check t he paper typ e setting to make sure it matches t he type of paper loaded in the input t ray. • Check the prin t quality setting an d make sure it is not set to o low. Print the image with a high print quality setting, such as Best or Maximum dpi . For more inform[...]

3. Dip the lint -free cloth into the purified or distil led water, an d squeeze any excess water from it. 4. Clean the rubb er rollers to rem ove any dust or dirt b uildup. 5. Replace th e rear door. Gently push the door forwa rd until it snaps into place. 6. Plug the power cord back i n, and turn on the product. 7. Try to pr int again. Cause: The [...]

3. Replace the rear door. Ge ntly push the do or forward unti l it snaps into place . 4. Press OK on the cont rol panel to con tinue the cu rrent job. Cause: Paper had jammed i n the product. Paper mismatc h Solution: Change the pri nt setting or load t he appropriate pap er in the in put tray. • Do not use pa per that is too thin, that ha s a sl[...]

Cause: The print setting chosen fo r the print job did not match the paper loaded in the product. Power and connection mes sages The followi ng is a list of pow er- and connection-rel ated error messages: • Product not found • Communicat ion test failed • Improper shutd own • Two-way com munication lost Product no t found Solution: If th e [...]

Cause: The pro duct was turned off . If this di d not solve th e issue, try the next solu tion. Solution 2: Co nnect the product to th e computer Solution: If the product i s not properly connected t o the computer, co mmunication errors can occur. Make sure the USB cable is se curely connected to the product an d the comput er, as shown bel ow. Ca[...]

Cause: The product was turned off . If this did no t solve the issue, try the ne xt solution. Solution 2: Connect the p roduct to the compute r Solution: If th e product is not prope rly connected to the computer, co mmunication errors can occur. Make sure the USB cable is securely connected to the product and the computer, as shown below. Cause: T[...]

• Low on ink • Non-HP cartridge • Original HP ink depleted • Previously used genuin e HP cartridge • Print head appe ars to be missing or damaged • Print head prob lem • Printer preparatio n needed • Problem wi th printer preparation • Sensor issue • Ink cartridge is mi ssing, incorrectly inst alled, or not inte nded for your pr[...]

Solution 2: Contact HP supp ort Solution: You can cont inue to print from your prod uct, but for opti mum print qualit y you should ali gn the print head . If the alignmen t still will no t work and print qua lity is unacceptable, contact H P support for service. Go to: www.hp.com/support . If prompted, choose your country/region, and the n click C[...]

Solution 2: Contac t HP support Solution: You can continu e to print from your pr oduct, but for opt imum print quality you should a lign the print head. If the ali gnment still wi ll not work and prin t quality is unacceptable, con tact HP su pport for service. Go to : www.hp.com/support . If prompt ed, choose your count ry/region, and then cl ick[...]

• Print quality pattern : displays the colo r blocks, represen ting each o f the installed ink cart ridges. Solid, eve n blocks of color indi cate there are no pri nt quality problems. When st reaks are displayed or there are missing blocks, clean the print h ead using the p rocedure described in “ Clean th e print head” on page 64 . If the c[...]

3. Make note of wher e the print carriage is stuck and look for jammed paper. A paper jam can cause the error message and the print carri age to stall. CAUTION: Do not use any tools or other devices to re move jammed paper. Always use caut ion when removin g jammed paper from inside the p roduct. If the print carri age is stuck on the le ft side a [...]

To clea r a paper jam from the rea r door 1. Press in the tab on the left side of the rear door to release the door. Remove t he door by pul ling it away fr om the product. 2. Gently pull the paper out of the ro llers. CAUTION: If the pape r tears when you are removi ng it from the rollers, check the rollers a nd wheels for torn pieces of paper tha[...]

print hea d” on page 64 . If the color blocks conti nue to show print qual ity problems afte r cleaning and aligning, cont act HP customer support. • History log : contains informatio n that might be used f or diagnostic purposes if you need to call HP customer suppo rt. Cause: The pri nt carriage was blocked by a paper jam. If this di d not so[...]

5. Try to print fr om your computer. If the prod uct prints when plug ged directly in to a power o utlet while d isconnected from any power strips or surge suppresso rs, the power strip or surge suppressor might not b e allowing su fficient vo ltage to reach the product. 6. If the p roduct cannot print a nd the print carria ge is still stal led, co[...]

Incompatib le ink cartri dges Try the followin g solutions to resolve the issue. Solut ions are listed in orde r, with the m ost likely solution fi rst. If the first solut ion does not solve the pro blem, continue trying the remaining solut ions until th e issue is resolved. • Solution 1: Ch eck to see if the ink cartrid ges are compatibl e • S[...]

Ink aler t Solution: Repla ce the indicated i nk cartridges with new ink cartridges to resume printing . CAUTION: HP recommends tha t you do not remove an ink cartridg e until a replacemen t is ready to install . For HP product ret urn and recycling inform ation, visit us at: www.hp.com/recycle . For more information, see: “ Replace the ink cartr[...]

3. Make sure the ink cart ridges are installed in the correct slot s. Match the shap e of the icon and color of the ink cartridge with the slot that ha s the same shaped icon and colo r. 4. Run your finger al ong the top of the ink cartridges to locate any cartridges that are not snapp ed completel y down. 5. Press down on any cartridges th at are [...]

11. Reinstall t he ink cartridge. It should n ow snap down into pl ace. 12. Close the ink cart ridge access door, and ch eck if the error message has g one away. 13. If you still re ceive the error messa ge, turn the pro duct off, and t hen on again. Cause: The indicated in k cartridges were no t installed correctly. If this did no t solve the issu[...]

The print ca rriage moves to the cent er of the product. NOTE: Wait until the p rint carriag e stops moving bef ore proceeding . 3. Locate th e ink cartridge that is indicated in th e error message, and the n press the tab on the ink cartridge to release it from the slot. 4. Hold the ink cartri dge by its sides with the bottom point ing up and loca[...]

6. On the insid e of the product, lo cate the cont acts in the print head. The contacts look li ke a set of four copp er or gold-colored pins po sitioned to me et the contacts on the ink cartridge. 7. Use a dry sw ab or lint-free cloth to wipe the contacts. 8. Reinstall t he ink cartridge. 9. Close the ink cart ridge door, and check if the error me[...]

Cause: The pri nt carriage latch was not closed properly. If this di d not solve th e issue, try the next solu tion. Solution 4: Rep lace the ink cartridge Solution: Replace the indicated ink cartridge. Check to see if yo ur ink cartridge is still under w arranty and the end of warra nty date has not been reached. • If the end of warranty date ha[...]

If the problem is not resol ved, printing can continue, but the ink system behavi or might change. CAUTION: The cleaning proce dure should take only a few min utes. Make sure that the i nk cartridges are reinst alled in the p roduct when inst ructed. Leaving them outside of the product for an extended period of time can result in dam age to the ink[...]

Solution 2: Clean the senso r window on the cartr idges Solution: Clean the se nsor window on all o f the ink cartridges. If the pr oblem is not resol ved, printing can continue, but the ink system behavior might change. CAUTION: The cleaning procedure should take only a fe w minutes. Make sure that the ink cart ridges are reinstall ed in the produ[...]

b . Place the ink cart ridge on a sheet of pa per with the i nk opening point ing up. c . Repeat steps a and b for each ink cartridge. 5. For each ink cart ridge, wipe the se nsor window wit h a dry swab or lin t-free clot h. The sensor window is an are a of clear plastic near t he copper or gold-colo red metal contacts on the bottom of the ink car[...]

Check to see if yo ur ink cartridge is still under w arranty and the end of warra nty date has not been reached. • If the end of warranty date has bee n reached, purchase a new i nk cartridge. • If the end of warranty date has not been reached, contact H P support for service or replace ment. Go to: www.hp.com/support . If prompt ed, choose you[...]

Instal l ink cartridge s Try the followi ng solutions to resolve t he issue. Solutions a re listed in orde r, with the m ost likely solution f irst. If the first solution does no t solve the problem, continue trying the remaining so lutions until the issue is resolved. • Solution 1: Install all five ink cartridges • Solution 2: Make sure the in[...]

3. Make sure the ink cart ridges are installed in the correct slot s. Match the shap e of the icon and color of the ink cartridge with the slot that ha s the same shaped icon and colo r. 4. Run your finger al ong the top of the ink cartridges to locate any cartridges that are not snapp ed completel y down. 5. Press down on any cartridges th at are [...]

11. Reinstall t he ink cartridge. It should n ow snap down into pl ace. 12. Close the ink cart ridge access door, and ch eck if the error message has g one away. 13. If you still re ceive the error messa ge, turn the pro duct off, and t hen on again. Cause: The ink cartridges were not insta lled properly. If this did no t solve the issue, try the n[...]

Solution 1: Install the print head an d cartridges Solution: Make sure that you follow the i nstructions in the Setup Guide for instal ling the print head an d the ink cartridge s. If you installed the print head and ink cart ridges and the m essage still appears, remove and reinse rt them usi ng the follo wing procedure. To reinstall the pri nt he[...]

4. Remove all of th e ink cartridges and place th em on a piece of paper wi th the ink opening p ointing up. To remo ve the ink c artridges a . Push in the tab on the ink cartridge you want to replace to relea se it from the slot. b . Pull the ink cartridge up and the n toward you out of its slo t to remove it. c . Repeat steps a and b to until all[...]

6. Remove the pri nt head by lifting it up. 7. Clean th e print head. There are three areas of the p rint head that ne ed to be cleaned ; the nozzle area,the edg e between the nozzles and contacts, an d the electr ical contact area. 1 Nozzles 2 Edge between nozzles and contacts 3 Electrical contacts CAUTION: Touch the nozzle and the electrical co n[...]

To clean the print h ead a . Lightly dam pen a cotton swab and wipe t he electrical cont act area from the bottom to the top. In order to a void transferri ng ink and debri s from the contact area to the nozzles, do not go past the edge of the print head. Use an many fresh swabs as necessary. C lean until no ink shows on t he swab. b . Lightly dam [...]

c . Use a fresh swab to wipe a ny accumulated ink and deb ris from the edge of the print head. d . Wipe the area dry w ith a dry swab before proceed ing to the next step. 8. Make sure the lat ch handle is raised , and then reinsert the print h ead. 9. Carefully lower the latch handle. NOTE: Make sure you lower the latch ha ndle before reinserting t[...]

Make sure that you insert the ink cartridge into the slot that has the same shaped icon and col or as the one you a re installing. 11. Close the ink ca rtridge access door. Cause: The print head or ink ca rtridges were not installed or incorre ctly installe d. If this did no t solve the issue, try the ne xt solution. Solution 2: Contact HP supp ort[...]

Non-HP cartr idge Solution: Follow th e prompts on the d isplay to continue, or replace th e indicated ink cartridges. CAUTION: HP recommends that you do not rem ove an ink cartridge unt il a replaceme nt is ready to install. HP recommends t hat you use genuine HP ink cartridges. Genuine HP ink cartrid ges are designed and t ested with HP printers [...]

Previously used ge nuine HP cartridge Solution: Check the pri nt quality of the current pri nt job. If it is not sat isfactory, try cleaning th e print head to see i f that improves th e quality. Follow the pro mpts on the displ ay or computer screen to continue. For more information, see: “ Clean the p rint head” on page 64 NOTE: HP recommends[...]

3. The print ca rriage moves to the middl e of the product. 4. Remove all of the ink cartridges a nd place them on a piece of paper wi th the ink opening poi nting up. To remove th e ink cartridg es a . Push i n the tab on the ink cartridge you want to repla ce to release i t from the slot. b . Pull the ink cartri dge up and then toward you out of [...]

5. Lift the latch handle on the print carriage until i t stops. 6. Remove the print head by lifting it up. 7. Clean th e print head. There are three areas of the print head that nee d to be cleaned; th e nozzle area,th e edge between the nozzles and contact s, and the elec trical contact area. 1 Nozzles 2 Edge between nozzles and co ntacts 3 Electr[...]

To clean the pri nt head a . Lightly dam pen a cotton sw ab and wipe the el ectrical contact are a from the bottom to the t op. In order to avoi d transferring ink a nd debris from the contact area t o the nozzles, d o not go past the edge of the print head. Use an many fre sh swabs as necessary. Cl ean until no ink shows on the swab. b . Lightly d[...]

c . Use a fresh swab to wipe any accumulated ink and de bris from the edge of the print he ad. d . Wipe the are a dry with a dry swab before proceeding t o th e next step. 8. Make sure th e latch handle is rai sed, and then re insert the print head. 9. Carefull y lower the lat ch handle. NOTE: Make sure you lower the lat ch handle before reinsertin[...]

Make sure that you inse rt the ink cartridge int o the slot that has the same shaped icon and color as th e one you are i nstalling. 11. Close the in k cartridge access door. Cause: The pri nt head or ink cartridges we re not installed co rrectly. If this di d not solve th e issue, try the next solu tion. Solution 2: Contac t HP support Solution: C[...]

Reinstall the print head . To reinstall the pr int head 1. Make sure th at the product i s turned on. 2. Open the ink cartridge access door by lifting from the front cent er of the product, until the door locks into place. 3. The print carriage moves to the middle of th e product. 4. Remove all of th e ink cartridges and place th em on a piece of p[...]

b . Pull the ink cartri dge up and then toward you out of i ts slot to remove it . c . Repeat steps a an d b to until all ink cartri dges are removed. 5. Lift the la tch handle on the p rint carriage unti l it stop s. 6. Remove the pri nt head by lifting it up. Errors 185 Troubleshoot ing[...]

7. Clean th e print head. There are three areas of the print head that nee d to be cleaned; th e nozzle area,th e edge between the nozzles and contact s, and the elec trical contact area. 1 Nozzles 2 Edge between nozzles and co ntacts 3 Electrical contacts CAUTION: Touch the nozzle an d the electrical cont act areas only with swabs and not w ith yo[...]

c . Use a fresh swab to wipe a ny accumulated ink and deb ris from the edge of the print head. d . Wipe the area dry w ith a dry swab before proceed ing to the next step. Errors 187 Troubleshoot ing[...]

8. Clean the el ectrical contacts in the product. To clean the e lectrical con tacts in the produ ct a . Dampen a co tton swab wi th water. b . Clean the el ectrical contacts in the product by wiping wi th the swab from the bottom to the top. Use as many fresh swab s as necessary. Clean unt il no ink shows on the swab. c . Wipe the are a dry with a[...]

11. Reinsert t he ink cartridges. To reinser t the ink cartridge s ▲ Using the co lored shaped icons for help, slide the ink cartrid ge into the empty slot until i t clicks into place a nd is seated f irmly in the slot . Make sure that you inse rt the ink cartridge int o the slot that has the same shaped icon and color as th e one you are i nstal[...]

Problem w ith printer pre paration Solution: Check the pri nt quality of the curren t print job. If it is no t satisfactory, it could mean the internal clock failed and the product was not able to service the print head as schedul ed. Try cleaning the p rint head to see if that impro ves the quali ty. For more information, see: “ Clean the p rint[...]

The print ca rriage moves to the cent er of the product. NOTE: Wait until the p rint carriag e stops moving bef ore proceeding . 4. Locate the sensor inside the p roduct. The sensor is a square, b lack plastic part slightly larger than a pe ncil eraser, just to the left of the p rint carriage . 5. Wipe the senso r with a dry swab or lint-fre e clot[...]

The print ca rriage moves to the center of the produ ct. NOTE: Wait until th e print carriage stops mo ving before proceeding. 4. Remove all of th e ink cartridges and place th em on a piece of paper wi th the ink opening s pointing up. To remo ve the ink c artridges a . Press the tab on the in k cartridge to release it, and then remove it f rom th[...]

6. Install each in k cartridge in its slot. Press it down until the tab snaps i nto place. Match the colo r and icon on each in k cartridge label to t he color and icon on the slot for tha t ink cartridge. 7. Close the ink cartri dge access door, and check if the error has been resolved. 8. If you still rece ive the error message, turn the product [...]

Solution 2: Check if all ink cartri dges are proper ly installed Solution: Make su re all of the in k cartridges are prop erly installed. R efer to the following st eps to resolve this e rror. To make sur e the ink cartridge s are properly in stalled 1. Make sure the product i s turned on. 2. Open the ink cartrid ge access door by lifting from the [...]

6. If an ink cartridge was sti cking up and you were able to snap it back dow n into place, close the in k cartridge access door and check if the error messag e has gone awa y. • If the messa ge has gone away, stop t roubleshootin g here. The error has been resolv ed. • If the message has no t gone away, proceed to the next step. • If none of[...]

11. Reinstall t he ink cartridge. It should n ow snap down into pl ace. 12. Close the ink cart ridge access door, and ch eck if the error message has g one away. 13. If you still re ceive the error messa ge, turn the pro duct off, and t hen on again. For more information, see: “ Replace the ink cartridges” on page 61 Cause: One or more of the i[...]

3. Locate th e ink cartridge that is indicated in th e error message, and the n press the tab on the ink cartridge to release it from the slot. 4. Hold the ink cartri dge by its sides with the bottom point ing up and locate the electrical cont acts on the ink cartrid ge. The electrical co ntacts are four small re ctang les of copper or gold -colore[...]

7. Use a dry sw ab or lint-free cloth to wipe the contacts. 8. Reinstall t he ink cartridge. 9. Close the ink cart ridge door, and check if the error message has gone away. 10. If you still re ceive the error messa ge, turn the pro duct off, and t hen on again. Check to see if your ink cartri dge is still under w arranty and the end of wa rranty da[...]

Sensor fail ure Try the followin g solutions to resolve the issue. Solut ions are listed in orde r, with the m ost likely solution fi rst. If the first solut ion does not solve the pro blem, continue trying the remaining solut ions until th e issue is resolved. • Solution 1: C lean the senso r • Solution 2: Cl ean the sensor windows on the ink [...]

4. Locate the sen sor inside the p roduct. The senso r is a square, black plastic p art slightly larg er than a pencil eraser , just to the left o f the print carriag e. 5. Wipe the sens or with a dry swab or li nt-free cloth. 6. Close the ink cart ridge access door, and ch eck if the error message has b een resolv ed. 7. If you still re ceive the [...]

The print ca rriage moves to the cent er of the product. NOTE: Wait until the p rint carriag e stops moving bef ore proceeding . 4. Remove all of the ink cartridges a nd place them on a piece of paper wi th the ink openings poi nting up. To remove th e ink cartridg es a . Press the tab on the ink cartridg e to release it, and then remove it from th[...]

6. Install each ink cartridge in its slot . Press it down until the tab snaps into place. Match the colo r and icon on each ink cartridg e label to the co lor and icon on t he slot for that ink cartridge. 7. Close the ink cart ridge access door, and ch eck if the error has be en resolved. 8. If you still re ceive the error messa ge, turn the pro du[...]

12 HP warranty and support Hewlett-Packard provides Internet and phone support for the HP Photosmart. This section contains the following topics: • Warranty • Ink cartridge warranty information • Support process • Before you call HP support • HP support by phone • Additional warranty options • HP Quick Exchange Service (Japan) • HP [...]

Support process If you have a prob lem, follow these steps: 1. Check the documentation that came with the pr oduct. 2. Visit the HP onlin e support Web site a t www.hp.com/support . HP online support is available to all HP customers. It is the fastest source for up-to- date product information and expert assistance a nd includes the followin g feat[...]

HP supp ort by phon e For a list of support phone numbers, see the pr inted documentation that came with the product. This section contains the following topics: • Phone support period • Placing a call • After the phone support period Phone support period One year of ph one support is available in North America, Asia Pacific, and L atin Ameri[...]

HP Quick Exchange Service (Japan) For instructions on how to pack your product for exchange , see “ Pack the HP Photosmart” on page 208 . HP Korea customer support Chapter 12 206 HP warranty and support HP warranty and s upport[...]

Prepare the product for ship ment If, after contacting HP support or retur ning to the point of purchase, you are requested to send the HP Photosmart in for service, make sure you remove and keep the following items before returning your product: • The control pane l faceplate • The power cord, USB cable, and any othe r cable connected to the H[...]

4. Retain the control panel faceplate. Do not retu rn the control panel faceplate with the product. CAUTION: The replacement product might not come wi th a control panel faceplate. Store your control panel faceplate in a safe pl a ce, and when the replacement product ar rives, reattach your control panel faceplate. You must attach your control pane[...]

13 Technical information The technical specifications and international regu la tory information for the HP Photosmart are provided in this section. For additional specifications, see the printed documentation that came with the HP Photosmar t . This section contains the following topics: • Specifications • Environmental product stewardship pro[...]

Type Paper weig ht Input tray * Output tray † Photo tray * (252 gsm) * Maximum capacity. † Output tray capacity is affected by the ty pe of paper a nd the amount of ink you are using. HP recommends emptying the o utput tray frequently. * NOTE: For a complete list of supported media sizes, see the printer driver. Print specifications • Up to 1[...]

Plastics Plastic parts over 25 grams are marked according to international standards that enhance the ability to identify plastics for recycling purposes at the end of product life. Material safety data sheets Material safety data sheets (MSDS) can b e obtained from the HP Web site at: www.hp.com/go/msds Recycli ng program HP offers an incr easing [...]

Disposal of waste equipment by users in p rivate househ olds in the European Union Disposal of Waste Equipment by Users in Private Households in the European Union This sy mbol on the product or on its pack aging indicates that this produc t must not be disposed of w ith your other household w a ste . Instead, it is yo ur responsibility to dispos e[...]

Regulatory notices The HP Photosmart meets p roduct requirements fr om regulatory agencies in your country/region. This section contains the following topics: • Regulatory model identification number • FCC statement • Notice to users in Korea • VCCI (Class B) compliance statement for users in Japan • Notice to users in Japan about the pow[...]

FCC statement FCC sta tement The U nited Stat es F ederal Co mmunicati ons Commis sion (in 4 7 CFR 1 5 . 1 0 5) has spec ified that the follo wing noti ce be brought to the attenti on of us ers of this pr oduct . This eq uipment has been tes ted and found t o comply w ith the limits for a C lass B digit al dev ice , pursuant to P ar t 1 5 of the FC[...]

Notice to users i n Japan about the powe r cord Noise em ission statement fo r Germany Geräusc hemission LpA < 7 0 dB am Arbeits platz im Normalbetr ieb nac h DIN 4 5 63 5 T . 1 9 Toxic and haza rdous substance table Declaration of confo rmity (European Economi c Area) The Declaration of Conformity in this docum ent complies with ISO/IEC 17050-[...]

HP Photosmart D5400 Prin ter series declarati on of conformity Chapter 13 216 Technical informatio n Technical information[...]

Index Symbols/Numerics 10 x 15 cm photo paper specifications 209 13 x 18 cm photo paper load 20 2 pages on 1, print 45 4 pages on 1, print 45 4 x 6 inch (10 x 15 cm) borderless photos print 38 5 x 7 inch photo paper, load 20 A A4 paper, load 18 addresses, print 48 after the support period 205 align printer 64 B booklet printing 43 borderless photos[...]

replace 61 tips 59 ink levels, check 60 ink supplies purchase 67 ink, removing ink from skin and clothing 65 install software, troubleshoot 69 invalid file name 136 iron-on transfers 47 J jams, paper 29 L labels load 24 specifications 209 landscape orientation 34 left arrow 6 legal paper load 18 specifications 209 letter paper load 18 specification[...]

photos from memory card 53, 54 posters 49 preview 35 print options 32, 36 quality, troubleshoot 82, 86, 89, 92 reverse images 47 reversed page order 108 self-test report 65 special print jobs 38 specifications 210 transparencies 47 troubleshooting 99 vertical streaks 94 Web pages 49 print cartridges low ink 112 print head clean 64 problems 183 prin[...]

220 Index[...]