HP ProOne 400 G1 manual

Maintenance & Service Guide HP ProOne 400 G1 All-in-One[...]

© Copyright 2014 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice. Microsoft and Windows are U.S. registered trademarks of the Microsoft group of companies. The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and s[...]

Safety warning notice WARNING! To reduce the possibility of heat-related in juries or of overheating the device, do not place the device directly on your la p or obstruct the device air vents. U se the device only on a hard, flat surface. Do not al low another har d surface, such as an adjoining optional pr inter, or a soft surfa ce, such as pillow[...]

iv Safety warning notice[...]

Table of contents 1 Product features ...... ......... ............ .......... ......... ......... ............ .......... .......... ........... ......... .... 1 Overview .. .......... .......... .......... ......... ........... .......... .......... .......... ........... .......... .......... ..... ........ .. 1 Front components ...... ........ .[...]

Cleaning the monitor ...... .......... ......... ............ .......... ......... .......... ............ ......... ........ 16 Cleaning the mouse ...... ......... ............ .......... .......... ......... ............. ......... .......... ......... 16 Service co nsiderations ............. .............. ............ .............. ...........[...]

Converter board .. ................ ............... ................. ............... ................ ............... ............... ..... 50 System bo ard shiel d ............ .............. ............ .............. .............. .............. ............ .............. . .... 52 Memory .... .......... .......... .......... .......... ....[...]

Solving Hard Drive P roblems ....... ............ ............ ............ ............. ............. ............ ............ .... 1 03 Solving Med ia Card Read er Problems ........ ....................... ...................... ....................... ........ 106 Solving Display Pr oblems ......... .............. ............. .............. [...]

Clearing a nd resetting the CMOS ............. ............... ................ ................ ............... ............... 160 Appendi x A Power Cord Set Re quirement s ...................................................................... 162 General re quirements ... ............... ............... .............. ............... ...........[...]

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1 Product features Overview The HP ProOne 400 G1 Al l-in-One offers the follow ing features: ● Integrated All-in-One form factor ● 50.8-cm (19.5-inch) diagonal widescreen WLED backl it anti-glare LCD (1600 x 900) ● Adjustable tilt ● Removable pane l on the back of the com puter allows user s or technicians to e asily and efficiently service[...]

● Optional Tray-load HP SuperMulti DVD+/-RW SATA Optica l Disc Drive, DVD-ROM Disc Drive, or Slim BDXL Blu-ray Writer ● Intel H81 Express chipset ● Two SODIMM slots with up to 16 GB of DDR3 SD RAM memory and dual channel memory support ● Intel integrated graphics ● DisplayPort video out (with audio) for seco nd display support ● Serial [...]

Front components Component Component 1 Dual microphone array (optional) 4 Power button 2 Webcam activity LED (with optional webcam) 5 High-performance stereo speakers 3 Webcam (optional) Front components 3[...]

Side components Component Component 1 Optical disc drive eject button 6 HP 5-in-1 media card reader (optional) 2 Optical disc drive activity LED 7 USB 3.0 port 3 Tray-load optical disc drive 8 USB 3.0 port, fast-charging 4 Hard disc drive activity LED 9 Microphone jack 5 HP 5-in-1 medial card reader (optional) LED 10 Headphone jack 4 Chapter 1 Prod[...]

Rear components Component Component 1 Rear cover 6 Cable lock slot 2 Rear cover security screw 7 Power supply connector 3 Security screw hole 8 RJ-45 Gigabit Ethernet port 4 DisplayPort port 9 (4) USB 2.0 ports 5 Serial port 10 Stereo audio line out Rear components 5[...]

Adjusting the stand This stand allows you to tilt the computer backward from 10 degrees to 25 degrees to set it to a comfortable angle. 6 Chapter 1 Prod uct features[...]

Serial number location The computer has a unique serial number and a product ID number that are located on the exterior of the computer. Keep t hese numbers available f or use when contacting customer service for assistance. Serial number location 7[...]

2 Activating and Customizing the Software NOTE: This chapter provides information for both Windows 7 and Windows 8. Activating and customizing the software in Windows 7 If your computer was not shipped with a Windows® operating system, some portions of this documentation do not apply. Additional informa tion is available in online help after you a[...]

Downloading Windows 7 updates Microsoft may release upda tes to the operating s ystem. To help keep the compu ter running optimally, HP recommends checking for the latest updates du ring the initial installation and periodically throughout the life of the computer. 1. To set up your Internet connection, click Start > Internet Explorer and follow[...]

We recommend that you register your computer with HP du ring operating system set up so you can receive important software updates, facilitate support questions, and s ign up for specia l offers. You can also register your computer with HP using the Register with HP app on the Start screen. CAUTION: After the activation process has begun, DO NOT TU[...]

3 Routine care, SATA drive guidelines, and disassembly preparation This chapter provides general service information for the computer. A dherence to the procedures and precautions d escribed i n this chapter is essential for pro per service. CAUTION: When the computer is plugged into an AC power source, voltage is always applied to the system board[...]

Generating static The following table shows that: ● Different ac tivities gene rate differe nt amounts of static electricity. ● Static electricity increase s as humidity decreases. Relative Humidity Event 55% 40% 10% Walking across carpet Walking across vinyl floor Motions of bench worker Removing DIPs from plastic tube 7,500 V 3,000 V 400 V 40[...]

Personal grounding methods and equipment Use the following equipment to prevent static electricity damage to equipment: ● Wrist straps are flexible straps with a maximum of one-megohm ± 10% resistance in the ground cords. To provide p roper ground, a stra p must be worn snug against ba re skin. The ground cord must be connected and fit snugly in[...]

● Conductive foam ● Conductive tabletop workstation s with grou nd co rd of one-megohm +/- 10% resistance ● Static-dissipative table or floo r mats with hard tie to ground ● Field service kits ● Static awareness labels ● Wrist straps and footwear straps pr oviding one-megohm +/- 10 % resistance ● Material hand ling packages ● Conduc[...]

● Never cover the ventilation slots on th e monitor with any type of material. ● Install or enable power management functions of the operating system or other software, including sleep states . Routine care General cleaning safety precautions 1. Never use solvents or flammable solutions to clean the computer. 2. Never immerse any parts in water[...]

CAUTION: Use safety glas ses equipped with side sh ields before attempting to cl ean debris from under the keys. ● Visible debris underneath or between the keys may be remo ved by vacuuming or shaking. ● Canned, pressurized air may be us ed to clea n debris from u nder the keys. Caution should be used as too much air pressure can dislodge lubri[...]

Tools and soft ware Requirements To service the compu ter, you need the follow ing: ● Torx T-15 screwdriver ● Torx T-15 screwdriver with small diameter shank (for certain front bezel removal) ● Flat-bladed screwdriver (may sometimes be used in place of the Torx screwdriver) ● Phillips #2 screwdriver ● Diagnostics software ● Tamper-resis[...]

● If you are inserting or removing a hard drive, tu rn off the computer. Do not remove a hard drive while the computer is on or in standby mode. ● Before handling a drive, ensure that you are discharged of static electricity. While handling a drive, avoid touching the connector. For more in formation about preventing electrostatic damage, refer[...]

SATA hard drive cables SATA data cable Always use an HP approved S ATA 3.0 Gb/s cable as it is fully backwards compatible with the SATA 1.5 Gb/s drive s. Current HP desktop prod ucts ship with SATA 3. 0 Gb/s hard drives. SATA data cabl es are suscep tible to damage if o verflexed. Neve r crease a SAT A data cable an d never bend it tighter than a 3[...]

4 Illustrated parts catalog 20 Chapter 4 Illustra ted parts ca talog[...]

NOTE: HP continually improves and changes product pa rts. For complete and current information on supported parts for your computer, go to http://parts urfer.hp.c om , select your country or region, and then follow the on-screen instructions. Item Descrip tion Spare part number (1) Front bezel 754736-001 (2) Rear cover 754737-001 (3) Heat sink (inc[...]

Item Descrip tion Spare part number Intel Pen tium G3420T processor, 2.7 GHz, 3-MB L3 cache, 35W 753997-001 Intel Pen tium G3220T processor, 2.6 GHz, 3-MB L3 cache, 35W 753996-001 Intel Celeron G1 820T processor, 2.4 GHz, 2-MB L3 cache, 35W 75 3994-001 WLAN modules: HP WLA N 802.11 a/b/g/n + Bluetooth 4.0 697316-001 HP WLA N 802.11 a/g/n, for use o[...]

Cables Description Spare part number Converter board cable 754080-001 Display (LVDS) cable 7 54079-001 Power button board cable 754083-001 Webcam cable 754084-001 Optical drive connector and ca bles 754081-001 Hard drive connector a nd cables 754082-001 Drives Description Spar e part number Optical drives: Blu-ray writer (BD-RE) drive 719157-001 Su[...]

Description Spar e part number 120 GB solid-state drive (SSD), SATA 6.0, MLC 756459-001 Hard drive removable frame carrier 732060-001 Sequential Part Number Listing Spare part number Description 487562-001 DisplayPort cable 603250-001 Display Port (DP) to VGA 657958-001 SuperMulti DVD±RW drive 608394-001 DVD-ROM drive 616608-001 2 TB, 7200 rpm har[...]

Spare part number Description 703372-001 HP Ultraslim Keyed Cable Lock 717382-001 HP WLAN 802.11 a/b/g/n, 2x2 719157-001 Blu-ray writer (BD-RE) drive 724795-001 Mouse, washabl e 724720-xx1 Keyboard, USB 724722-201 Keyboard, wireless keyboard and dongle for use in Brazil 724937-001 1 TB, 7200 rpm, hard drive, 2.5-inch, SSHD 724938-001 500 GB, 7200 r[...]

Spare part number Description 754081-001 Optical drive cable 754082-001 Hard drive cable 754083-001 Power button board cable 754084-001 Webcam cable 754085-001 Heat sink 754087-001 Power button board 754088-001 Antenna, for use with WL AN module 754089-001 Converter board 754090-001 Speaker 754735-001 Display panel 754736-001 Front bezel 754737-001[...]

5 Removal and Replacement Procedures All-in One (AIO) Chassis The following sections provide infor mation about di sassembling various components of the computer. NOTE: HP continually improves and changes product pa rts. For complete and current information on supported parts for your computer, go to http://parts urfer.hp.c om , select your country[...]

Installing an rear cover security screw You may prevent access to internal components by securing the rear cover. Remove the T15 tamper- resistant Torx security screw from the rear of th e computer and screw it into the security screw hole (locking position) to prevent removal of the rear cover. 28 Chapter 5 Remova l and Replacemen t Procedures All[...]

Rear cover Description Spare part number Rear cove r 754737-001 The computer has one main rea r cover that allows acc ess to internal components. To remove the rear cover: 1. Prepare the computer for disassembly (see Preparing to disassemble the computer on page 27 ). 2. Turn the two screw latches at the bottom of the comp uter to the left (1) to r[...]

Stand Description Spare part number Stand 754741-001 The computer stand is secured to a VESA mount inside the computer chassis. You can remove the stand and install the computer on a wall, monitor arm, or ot her mounting fi xture. To remove the stand: 1. Prepare the computer for disassembly (see Preparing to disassemble the computer on page 27 ). 2[...]

6. Tighten the c aptive scre ws to secure the rear cover in place . The computer is now ready to be mounted to a wall, monitor arm, or other mounting fixture. Stand 31[...]

VESA mount bracket The computer stand is secured to a VESA mount inside the computer chassi s. You must remove the VESA mount to ac cess the hard drive and system boar d. To remove the VESA mount bracket: 1. Prepare the computer for disassembly (see Preparing to disassemble the computer on page 27 ). 2. Remove the rear cover (see Rear cover on page[...]

Description Spare part number 500 GB, 7200 rpm hard drive, 2.5-inch 686217-001 500 GB, 7200 rpm, hard drive, 2.5-inch, SSHD 7249 38-001 500 GB, 7200 rpm hard drive, 2.5-inch, SATA-6G 754078-001 320 GB, 7200 rpm hard drive, 2.5-inch 639135-001 320 GB, 7200 rpm hard drive, 2.5-inch, SATA-6G 754077-001 256 GB solid-state drive (SSD), self-encryptin g [...]

2. Remove the rear cover (see Rear cover on page 29 ). The hard drive cage can now be seen in the lowe r left side of the chassi s. 3. Loosen the captive screw securing the hard drive cage in the chassis (1 ). 4. Slide the hard drive cage left, and then lift it out of the chassis (2). 5. Remove the f our mounting scre ws (1) securing the 3.5-inch h[...]

6. Slide the 3.5-inch hard drive out of the hard drive cage (2). For instructions on installing a hard drive, see In stalling a hard drive on page 37 . Removing a 2.5-inch solid state dr ive (SSD), self-encrypting drive (SED), or solid state hybrid drive (SSH D) 1. Prepare the computer for disassembly (see Preparing to disassemble the computer on p[...]

4. Slide the hard drive cage left, and then lift it out of the chassis (2). 5. Remove the f our mounting scre ws (1) securing the 2.5-inch drive adapter in the hard dr ive cage. Be sure to keep the scre ws together with the blue ru bber grom mets to use to install a replacement drive. 6. Slide the 2.5-inch dr ive adapter out of the hard dr ive cage[...]

8. Slide the 2.5-inch hard drive out of the drive adapter (2). For instructions on installing a hard drive, see In stalling a hard drive on page 37 . Installing a hard drive ● Installing a 3.5-inch hard drive ● Installing a 2.5-inch solid state drive (SSD) , self-e ncrypting drive (SED), or solid state hybrid drive (SSHD) Installing a 3.5-inch [...]

3. With the 3.5-inch hard drive co nnector facing toward the center of the chassis, place the hard drive cage into the chassis and slide it towa rd the center until it snaps into pl ace (1). 4. Tighten the captive screw (2) to secure the hard drive cage in the chas sis. Installing a 2.5-inch solid state drive (SSD), se lf-encrypting drive (SED), or[...]

4. Screw the four mounting screws with grommets through the sides of the hard drive cage into the 2.5-inch drive adapter (2). Be sure to keep the blue rubber grommets behind each screw. 5. With the 2.5-inch dr ive connector facing toward the center of th e chassis, place the drive cage into the chassis and slide it toward th e center until it snaps[...]

2. Remove the rear cover (see Rear cover on page 29 ). The optical disc drive can now be seen in the upper left side of the chassis. 3. Loosen the captive screw through the optical disc d rive bracket that secures the optical disc drive to the chassis ( 1). NOTE: The optica l disc drive brac ket is installed on the chassis if th e model does not ha[...]

5. Remove the two screws attachin g the optical disc drive bracket to the optical disc drive. 6. Attach the optical disc drive bracket to the ne w optical disc drive by screwing the two screws through the bracket into the new d rive. 7. Place the new optical disc drive in to the chassis and push the drive in firmly until it snaps into place (1). NO[...]

8. Fasten the screw to the inside tab of the optical disc drive to secure the drive to the chassis. 42 Chapter 5 Remova l and Replacemen t Procedures All-in O ne (AIO) Chassis[...]

Webcam module Description Spare part number Webcam module 763215-001 On products that ship with a webcam module, the mo dule is located at the top of the computer. It is secured wi th two Phil lips screw s and has one co nnector. The webcam module is optional. To remove the webcam module: 1. Prepare the computer for disassembly (see Preparing to di[...]

4. LIft up the assembly to gain ac cess to the connector on the module, and then disconnect the cable from the module. To install a webcam module, reverse the removal procedures. 44 Chapter 5 Remova l and Replacemen t Procedures All-in O ne (AIO) Chassis[...]

Speakers Description Spare part number Speakers 754090-001 Speakers are located at the bottom of the computer . Two separate speakers are ea ch secured b y two Torx screws. To remove the speakers: 1. Prepare the computer for disassembly (see Preparing to disassemble the computer on page 27 ). 2. Remove the rear cover (see Rear cover on page 29 ). 3[...]

Power button board Description Spare part number Power button board 7540 87-001 The power button boar d is located on the top left side o f the computer (when v iewed from behind). I t is secured to a removable bracket that is secured with one Torx scre w. The board ha s one connec tor and is secured to the bracket with two Phi llips screws. To rem[...]

3. Remove the Tor x screw (1) that secures the bracket to the computer, and then lift the brac ket up to gain access to the connector (2) . 4. Disconnect the cable from the board. Power button board 47[...]

5. Remove the two screws that secure the power button board to the bracket, and the remove the board from the bracket. To install the power bu tton board, reverse the remo val procedures. 48 Chapter 5 Remova l and Replacemen t Procedures All-in O ne (AIO) Chassis[...]

Front bezel Description Spare part number Front bezel 754736-001 Webcam cover, for use in models without a webcam 754074-001 The front bezel is located on the front of the computer and is secured to the main system bracket wit h 14 Torx screws. You can separate the bezel from th e computer with most of the computer assembled. You have to remove the[...]

Converter board Description Spare part number Converter board 754089-001 The converter board is located on th e left side of the computer. It is secured with two Torx screws and has two connectors. Use the same converter spare part fo r all display panels; however, yo u must chang e jumper settings on the board based on the display panel. To remove[...]

4. Remove the two bl ack Torx scre ws (2) that secure the board to the computer. 5. Remove the converter board from the computer. Be sure to correctly position the jumpers on the converter board for the installed displa y panel. Jumper settings are st amped into the metal in th e chassis near the converter board, as well as provided be low: CAUTION[...]

System board shield The system board shield is located on the right side of the computer (w hen viewed from behind). To remove the system board shield: 1. Prepare the computer for disassembly (see Preparing to disassemble the computer on page 27 ). 2. Remove the rear cover (see Rear cover on page 29 ). 3. Remove the VESA mo unt brac ket (see VESA m[...]

Memory Description Spare part number Memory module, 8-GB 6893 74-001 Memory module, 4-GB 6893 73-001 Memory module, 2-GB 6893 72-001 The computer comes with double data rate 3 synchronous dynami c random access memory (DDR3- SDRAM) small outline dual inli ne memory modules (SODIMMs). SODIMMs The memory sockets on the system board can be populated w[...]

Populating SODIMM sockets The system will automatically operate in single channel mode, dual cha nnel mode, or flex mode, depending on how the SODIMMs are installed. Refer to the following table to identify the SODIMM channel locations. Location System board label Channel Lower Socket SODIMM1 Channel A Upper Socket SODIMM3 Channel B ● The system [...]

4. Remove the system board shiel d (see Syste m board shield on page 52 ). The memory modules can no w be seen in the right side of the chassis. 5. To remove a memory module, press outward on th e two latches on e ach side of the SODIMM (1), then pull the SODIMM out of the socket (2). Memory 55[...]

6. To install a memory module , slide the SODIMM in to the socket at app roximately a 30° angle (1), then pres s the SODIMM down (2 ) so th at the latches lock it in place. NOTE: A memory module can be installed in only one way. Match the notch on the module with the tab on the memory socket. 7. Reassemble the computer. 56 Chapter 5 Remova l and R[...]

Battery The battery is located on the system board on the left side of the memory modules. The battery that comes with the comput er provides power to the re al-time clock. When replacing the battery, use a battery equivalent to the battery originally installe d in the computer. The computer comes with a 3-volt lithium coin cell battery. WARNING! T[...]

5. To release the battery fr om its holder , squeeze the metal cl amp that extends above one edge of the battery. When the battery pops up, lift it out (1). 6. To insert the new battery, slide one edge of the re placement battery under the holder’s lip with the positive side u p. Push the other edge down un til the clamp snaps over the other edge[...]

Hard drive cable Description Spare part number Hard drive cable 754082-001 The hard drive connector and cables are located near the middle of the computer. The connector is secured wit h two Torx scr ews and has two cables t hat connect to the system board. NOTE: The hard drive connector cables are shorter and the screws are shorter than the optica[...]

9. Remove the connector from the computer. To install the hard drive connector , reverse the remo val procedures. 60 Chapter 5 Remova l and Replacemen t Procedures All-in O ne (AIO) Chassis[...]

Fan Description Spare part number Fan 754086-001 The fan is located near the middle of the computer and is secured with three Torx screws. You do not have to remove the heat sink to remove the fan. To remove the fan assembly: 1. Prepare the computer for disassembly (see Preparing to disassemble the computer on page 27 ). 2. Remove the rear cover (s[...]

7. Remove the fan from the computer. To install the fan assembly, re verse the removal procedures. NOTE: To avoid damaging the rubber screw grommets installed arou nd the captive scr ews, when installing the fan, push down on the fan assembly before you ti ghten the screws. Make sur e the grommets are positioned correctly before tightening the scre[...]

Heat sink Description Spare part number Heat sink 7540 85-001 The heat sink is located near the middle of the computer and is secu red with four captive Torx screws and one non-captive Torx screw. You do not have to remove the fan to remov e the heat sink. To remove the heat sink: 1. Prepare the computer for disassembly (see Preparing to disassembl[...]

6. In the order indicated on the heat sink , loosen the four captive Torx screws (2) , and then lift the heat sink out of the computer. CAUTION: Be sure the loosen the screws in the order ind icated by the numbers s tamped on the heat sink. CAUTION: To reduce a degradation in thermal performance, be sure not to touch the thermal grease on the surfa[...]

Processor Description Spare part number Intel Core i7 4770T processor, 2.5 GHz, 8-MB L3 cache, 45W 758446-001 Intel Core i7 4765T processor, 2.0 GHz, 8-MB L3 cache, 35W 754000-001 Intel Core i5 4670T processor, 2.3 GHz, 6-MB L3 cache, 45W 753999-001 Intel Core i5 4570T processor, 2.9 GHz, 4-MB L3 cache, 35W 753998-001 Intel Core i3 4330T processor,[...]

8. Carefully lift the processor from the socket (3) . CAUTION: Do NOT handle the pins in the process or socket. These pins are very f ragile and handli ng them co uld cause i rre pa rable damage. Once pins are damaged it may be necessary to replace the system board. NOTE: After installing a new processor on to the sy stem board, always update the s[...]

WLAN module Description Spare part number HP WLAN 802.11 a/b/g/n + Bluetooth 4.0 697316-001 HP WLAN 802.11 a/g/n, for u se only in Indonesia 750147-001 HP WLAN 802.11 a/b/g/n, 2x2 7173 82-001 The WLAN module is located on th e upper right corner of the system board. The module is secured with one Phillips screw and has two connected antennas. To re[...]

7. Lift the module to a 45-degree angle (3) , and then pull it away to remove it from the soc ket. To install the WLAN module, re verse the removal procedures. NOTE: WLAN modules are designed with a no tch to prevent incorrect insertion. 68 Chapter 5 Remova l and Replacemen t Procedures All-in O ne (AIO) Chassis[...]

System board Description Spare part number System board for use in models without the Win dows 8 operating system 737339-001 System board for use in models with Windows 8 St andard 737339-501 System board for use in models with Windows 8 Profes sional 737339-601 System board for use in models with NetClone 757991-501 The system board is located on [...]

10. Remove the nine Torx screws that s ecu re the system bo ard to the computer . 11. Remove the system board from the computer. To install the system boar d, reverse the removal procedur es. Updating SMBIOS Information When replacing the system board, you must r e program the SMBIOS informatio n on the affected computer. Failure to reprogram the b[...]

5. If necess ary, pres s Ctrl + A to initiate edit mode. 6. Edit the fields listed . If the feat ure byte has data or is not edit able, then it was not cleared and cannot be edited. System ID Setup Page Setup Field Name Comment Label Product Name Enter the Model name/number or marketing name. F lexbuild Serial Number Enter the Serial Number of Unit[...]

5. Disconnect the backlight cable from the d isplay pa nel. NOTE: Replace the backlight cable with the new backlight ca ble that comes with the new display panel kit. Remove the backlight cable from the defective panel before sending the panel back to the supplier. 72 Chapter 5 Remova l and Replacemen t Procedures All-in O ne (AIO) Chassis[...]

6. Remove the four Torx screws that se cure the displa y pa nel to the frame. The first image below shows sc rew locations on the top and bottom. The second image is an example of one of the four s crews. 7. Lift the display pane l up enough to gain access to the display cable underneath. Display panel 73[...]

8. Disconnect the display cable from the back of the display by pressing in on the latches on the sides of the cable (1) , and then pulling the cable away from the connector (2) . To install a display panel, re verse the removal procedures. Be sure to correctly position the jumpers on th e converter board for the installed display panel. CAUTION: I[...]

Optical drive cable Description Spare part number Optical drive cable 754081-001 The optical drive cables are located near the middle of the computer. Th e connector is secured w ith two Torx screws and has two cables that connect to t he system board. The optical drive data cable routes under the fan, requiring removal of the fan to remove the cab[...]

9. Disconnect the optical drive data (3) and power (4) cables from the system board. NOTE: Be careful not to da mage the cable whe n disconnecting it from the board. Do not pu ll on the wires . 10. Remove the connector from the computer. To install the optical drive connect or, reverse th e removal procedures. 76 Chapter 5 Remova l and Replacemen t[...]

Antenna Description Spare part number Antennas (for use with WLAN mo dule) 754088-001 The antenna route from the WLAN module to transceivers a t the top of the comp uter. To remove the antennas: 1. Prepare the computer for disassembly (see Preparing to disassemble the computer on page 27 ). 2. Remove the rear cover (see Rear cover on page 29 ). 3. [...]

12. Remove the antenna cables from the clips built in the computer. 13. Peel the main transceiver an d the 2nd transcei ver to disen gage the adhesive that secure th e transceivers to the computer. To install the antenna, reve rse the removal procedures. 78 Chapter 5 Remova l and Replacemen t Procedures All-in O ne (AIO) Chassis[...]

Cable routing Use the following image as a refere nce for how cables are route d in the computer. Cable routing 79[...]

6 Computer Setup (F10) Utility Computer Setup (F10) Utilities Use Computer Setup (F10) Ut ility to do the following: ● Change factory default settings. ● Set the system date and time. ● Set, view, change, or verify the system configura tion, including settings for processor, g raphics, memory, audio, storage, commu nications, and input devic [...]

● Enable or disable removable media b oot ability. ● Solve system configuration errors detected but not automatically fixed duri ng the Power-On Self- Test (POST). ● Replicate the system setup by saving s ystem configuration informatio n on a USB device and restoring it on one or more computers. ● Execute self-tests on a specified ATA hard [...]

Power Com puter Setup—Power on page 88 Advanced Computer Setup—Advanced on page 89 Computer Setup—File NOTE: Support for spec ific Comput er Setup opti ons may vary depend ing on the hard ware configuration. Option Description System Information Lists: ● Product name ● Manufacturer ● SKU number ● Processor type/speed/stepping ● Inst[...]

Ignore C hanges and Exit Exits Computer Setup without app lying or saving any changes. Save Changes and Exit Saves changes to system configuration or default settings and exits Computer Setup. Computer Setup—Storage NOTE: Support for spec ific Comput er Setup opti ons may vary depend ing on the hard ware configuration. Option Description Device C[...]

Storage Options SATA Emulation WARNING! SATA emulation changes may prevent access to existing hard drive data and degrade or corrupt established volumes. Allows you to choose how t he SATA controller and devices are accessed by the operating system . There are two supported options: IDE and AHCI (default). CAUTION: SATA emulation changes may preven[...]

Computer Setup—Security NOTE: Support for spec ific Comput er Setup opti ons may vary depend ing on the hard ware configuration. Option Description Setup Password Allows you to set and enable a setup (administrator) password. NOTE: If the setup password is set , it is required to change Computer Setup o ptions, flash the ROM, and make changes to [...]

Network Boot Enables/disables the computer’s ability to boot fr om an operating system installed on a network server. (Feature available on NIC models only; the netw ork controller must be either a PCI expansion card or embedded on the system board.) Default is enabled. System IDs Allows you t o set: ● Asset tag (18-byte identifier), a property[...]

DriveLock Security Al lows you to assign or modify a master or us er password for hard drives. When this feature is enabled, the user is prompted to provide one of the DriveLock passwords during POST. If neither is successfully entered, the hard drive will remain inaccessible until one of the passwords is successfully provided during a subsequent c[...]

Computer Setup—Power NOTE: Support for spec ific Comput er Setup opti ons may vary depend ing on the hard ware configuration. Option Description OS Power Manageme nt ● Runtime Power Management— Enable/Disable. Al lows certai n operati ng system s to reduce processor vo ltage and frequency when th e curr ent software load does not require the [...]

Computer Setup—Advanced NOTE: Support for spec ific Comput er Setup opti ons may vary depend ing on the hard ware configuration. Option Heading Power-On Option s Allows you to set: ● POST mode (QuickBoot, Clear M emory , FullBoot, or FullBoot Every x Days). ◦ QuickBoot (default) = Do n ot clear memory or perfor m a memory test. ◦ FullBoot =[...]

● POST Delay (in seconds). Enabl ing this feature will add a user-specified delay to the POST process. This delay is som etimes needed for hard disks on some PCI cards that spin up very slowly, so slowly that they are not ready to boot by the time POST is finished. The POST delay also gives you more time to select F10 to enter Computer (F10) Set [...]

Option ROM Launch Policy (Windows 8 only). Windows 8 installs as a UEFI operating system (as opposed to ‘legacy’), and ships with the ‘Legacy Support’ setting off in th e BIOS. When ‘Legacy Support’ is off, the Option ROM Launch Policies are set to ‘UEFI Only ’. These policies control whether the Legacy Option ROM or the UEFI driver[...]

7 HP PC Hardware Diagnostics To help troubleshoot and diagnose failures, use th e UEFI-based hardwa re diagnostic solution that HP includes on all products. This tool can even be us ed if the computer will not boot to the operating system. Why run HP PC Hardware Diagnostics – UEFI The HP PC Hardware Diagnostic tools simplify the process of diagno[...]

After pressing F2 , the BIOS sequentially searches thre e places for the system diagnostics: a. First – a connected USB drive (to download the diagnostics t ools to a USB drive, see the instructions in Downloading HP PC Hardwa re Diagnostics to a USB device on page 93 ). b. Second – the hard disk drive. c. Third – in the BIOS, a core set of d[...]

8 Troubleshooting Without Diagnostics This chapter provides information on how to identi fy and correct mino r proble ms, such as USB devices, hard drive, optical drive, graphi cs, audio, m emory, and softwa re pr oblems. If you encounter problems with the computer, refer to the tables in this ch apter for probable causes and recommended solutions.[...]

● If you recently installed new so ftware, uninstall the software and see if the computer functions properly. ● Boot the computer to the Safe Mode to see if it wil l boot without all of the drivers loaded. When booting the operating system, use “Last Known Configuration.” ● Refer to the comprehensive on line technical support at http://ww[...]

● Check the Power LED on the front of the computer to see if it is flashing red. The flashing lights are error codes that will help you diagnose the problem. Refer to Appendix A, POST Error Messages on page 145 for more information. ● Turn up the brightness and contrast contro ls of the monitor if the monitor is dim. ● Press and hold any key.[...]

Solving General Problems You may be able to easily resolve the general problems described in this section. If a problem persists and you are unable to resolve it yourself or if yo u feel uncomfortable abo ut performing the operation, contact an authorized dealer or reseller. WARNING! When the computer is plugged into an AC power sour ce, voltage is[...]

Cursor will not move usin g the arrow keys on the keypad. Cause Solution The Num Lock key is turned on. Press the Num Lock key. The Nu m Lock light must be off if you want to use the arrow keys on the keypad. You can also disable or enable the Num Lock key in Computer Setup at Advanced > Device Op tions . There is no sound or sound volume is too[...]

Table 8-1 Solving General Problems (continued) Poor performance. Cause Solution Hard drive fragmented. D efragment hard drive. Program previously accessed did not release reserved memory back to the system. Restart the computer. Virus resident on the hard drive. Run virus protection program. Too many applications running. Windows 7: 1. Close unnece[...]

Computer powered off automatically and the Power LED flashes Red two times, once every second, followed by a two second pause, and the computer beeps two times. (Beeps stop after fifth iterat ion but LEDs continue flashing). Cause Solution Processor thermal protection activated: A fan may be blocked or not turning. OR The heat sink is not properly [...]

Solving Power Problems Common causes and solutions for power prob lems are l isted in the following table. Table 8-2 Solving Power Problems Power supply shuts down intermitten tly. Cause Solution If equipped with a voltage selector, voltage selec tor switch on rear of computer chassis (some models) not sw itched to correct line voltage (115V or 230[...]

Power LED flas hes Red four ti mes, once eve ry se cond, followed by a two second pause, and the computer beeps four times. (Beeps stop after fifth iteration but LEDs contin ue flashing.) Cause Solution Power failure (power supply is overloaded). 1. If equipped with a voltage selector, check that the voltage selector, located on the rear of the pow[...]

Solving Hard Drive Problems Table 8-3 Solving Hard Drive Problems Hard drive error occurs . Cause Solution Hard disk has bad sectors or has failed. 1. In Windows 7, click Start , click Computer , and right- click on a drive. Select Properties , and then select the Tools tab. Under Error- checking click Check Now . In Windows 8, on the Start screen [...]

Table 8-3 Solving Hard Drive Problems (continued) Drive not found (identifie d). Cause Solution The device is attached to a SATA port that has been hidden in Computer Setup. Run the Computer Setup utility and ensure Device Available is selected for the device's SATA port in Security > Device Security . Drive responds slowly immediately afte[...]

Table 8-3 Solving Hard Drive Problems (continued) Computer will n ot boot from hard drive. Cause Solution Hard Drive's “Emulation Type ” is set to “None.” (some models) Run the Computer Setup utilit y and change the “Emulation Type” to “Hard Disk” in the device's details under Storage > Device Configuration . Hard drive[...]

Solving Media Card Reader Problems Table 8-4 Solving Medi a Card Reader Prob lems Media card will not work in a digita l camera after formatting it in Windows. Cause Solution By default, Windows will format any media card with a capacity greater than 32MB with the FAT32 format. Some digital cameras use the FAT (F AT16 & FAT12) form at and can n[...]

Do not know how to remove a media card correctly. Cause Solution The computer’s software is us ed to safely eject the card. I n Windows 7, click Start , select Computer , right-click on the corresponding drive icon, and then select Eject . Pull the card out of the slot. In Windows 8, on the Start screen, type e , and then click File Explorer from[...]

Solving Display Problems If you encounter display problems, see the docume ntation that came with the monitor and to the common causes and solutions listed in the following table. Table 8-5 Solving Display Problems Blank screen (no video). Cause Solution Monitor is not turned on and t he monitor light is n ot on. T urn on the mo nitor and check tha[...]

Blank screen and the power LED flashes Red five ti mes, once every sec ond, followed by a two second pause, and t he computer beeps five times. (Beeps st op after fifth iteration but LED s continue flashing.) Cause Solution Pre-video memory error. 1. R esea t DIMMs . Power on the syst em. 2. Replace DIMMs one at a ti me to isolate the faulty module[...]

Dim characters . Cause Solution The brightness and contrast controls are not set properly. Adjust the monito r brightness and contrast controls . Cables are not properly connected. Ch eck that th e graphics cable is securely connec ted to the graphics card (if applicable) or video connector and the monitor. Blurry video or requeste d resolution can[...]

“No Connection, Check Sig nal Cable” displays on screen. Cause Solution Monitor video cable is disco nnected. C onnect th e video cable between the monitor and computer. CAUTION: Ensu re that the computer power is off wh ile connecting the video cable. “Out of Range” displ ays on sc reen. Cause Solution Video resolution and refresh rate are[...]

High pitched noise coming from inside a flat panel monitor. Cause Solution Brightness and/or contrast settings are too hi gh. Lower brightness and/or contrast settin gs. Fuzzy focus; streak ing, ghosting, or sh adowing effect s; horizontal scrolling lines; faint vertical bars; or unable to center the pict ure on the screen (fla t pa nel monitors us[...]

Solving Audio Problems If the computer has au dio features and you encounter audio prob lems, see the commo n causes and solutions listed in the following table. Table 8-6 Solving Audio Problems Sound cuts in and out. Cause Solution Processor resourc es are being used by other open applications. Shut down all open processor-intensive applications. [...]

Table 8-6 Solving Audio Problems (continued) Sound does not come out of the speaker or headphones. Cause Solution The application is set to use a different audio device than speakers. Some graphics cards support audio over the DisplayPort connection (if applicable), so multiple audio devices may be listed in Device Manager. M ake sure the correct d[...]

There is no sound or sound volume is too low. Cause Solution The application is set to use a different audio device than speakers. Some graphics cards support audio over the DisplayPort connection (if applicable), so multiple audio devices may be listed in Device Manager. M ake sure the correct device is being used. To access Device Manager in Wind[...]

Printer will not turn on. Cause Solution The cables may not be connected pr operly. Reconnect all cables and ch eck the power cord and electrical outlet. Printer prints garbled informatio n. Cause Solution The correct printer driver for the application is not inst alled. Install the correct prin ter driver for the application. The cables may not be[...]

Solving Keyboard and Mouse Problems If you encounter keyboard or mouse prob lems, see the docu mentation that came w ith the equipment and to the common causes and solutions lis ted in the following table. Table 8-8 Solving K eyboard Pr oblems A wireless keyboard/mo use is not working correct ly. Symptoms include lagging mouse movemen t, jumpy mous[...]

Table 8-9 Solving Mouse Problems Mouse does not respond to movement or is too slow. Cause Solution Mouse connector is no t properly plugged into the back of the computer. Shut down the computer using the keyboard. Windows 7: 1. Press the Ct rl and Esc keys at the same time (or press the Windows logo key) to display the Start menu. 2. Use the arrow [...]

Solving Hardware Installation Problems You may need to reconfigure the co mputer when yo u add or remo ve hardwa re, such as an additional drive or expansion card. If you install a plug and play device, Windows auto matically recognizes the device and co nfigures the compu ter. If you install a non-plug and play device, you must rec onfigure the co[...]

Computer will not start. Cause Solution Wrong memory modu les were used in the upgrade or memory modules were installed in the wrong location. 1. Review the docu mentation that came with the system to determine if you are using the c orrect memory modules and to verify the proper installation. NOTE: DIMM1 or XMM1 must always be installed. On all co[...]

Power LED flashes Re d six times, once every seco nd , followed by a two second pause, and the computer beeps six times. (Beeps stop after fift h iteration but LEDs continue fl ashing.) Cause Solution Graphics card (some models) is not seated properly or is bad, or system board is bad. For systems with a graphics card: 1. Reseat the g raphics card.[...]

Table 8-11 Solving Network P roblems (continued ) Wake-on-LAN feature is not functionin g. Cause Solution S5 Wake on LAN is disabled (some models). Enable the S5 Wake on LAN opti on in Computer Setup. Select Advanced > Device Options > S5 Wake on LAN . Wake-on-LAN is not enabled. To enable Wake-on-LAN in Windows 7: 1. Select Start > Contro[...]

Network driver does not detect network cont roller. Cause Solution Network controller is disabled. 1. Run Computer Setup and enable network controller. 2. Enable th e network controller in the operating system using Devic e Manager. To access Device Manager in Windows 7 , click Start , select Control Panel , and then select Device Manager . To acce[...]

Diagnostics rep orts a failure. Cause Solution The cable is not securely c onnected. Ensure that the cable is securely attached to the network connector and that the other end of the cabl e is securely attached to the correct device. The cable is attached to the incorrect connector. Ensure that the cable is attached to t he correct connector. There[...]

Network controlle r stops working without apparent c ause. Cause Solution The files containing the net work drivers are corrupted. Rein stall the network drivers using the Recovery Disc Set in Windows 7 or Windows recovery tools in Windows 8. If necessary, download the softpaq from the web (from a different computer). The cable is not securely c on[...]

NOTE: The memory count will be affected by conf igurations with the Management Engine (ME) enabled. The ME uses 8MB of system memory in single cha nnel mo de or 16 MB of memory in dual- channel mode to download, decomp ress, and execute the ME firmware for Out- of-Band (OOB), third- party data storage, a nd ot her management functions. Table 8-12 S[...]

Power LED flashes Red five times, once every se cond, followed by a two second pause, and the computer beeps five times. (Beep s stop after fifth iteration but LEDs conti nue flashing.) Cause Solution Memory is installed incorrectly or is bad. 1. Reseat DIM Ms. Power o n the sy stem. 2. Replace DIMMs one at a time to is olate the faulty module. 3. [...]

Solving CD-ROM and DVD Problems If you encounter CD-ROM or DV D problems, see the common causes and solutions listed in the following table or to the documentation that came with the optional device. Table 8-14 Solving CD-ROM and DVD Problems System will not boot from CD-ROM or DVD drive. Cause Solution The device is attached to a SATA port that ha[...]

CD-ROM or DVD devices are not detected or driver is not loaded. Cause Solution Drive is not connected properly or not properly configu red. See the documentation th at came with the optional device. Movie will not play in the DVD drive. Cause Solution Movie may be regionalized for a different country. S ee the documentation that came with the DVD d[...]

Recording or copying CDs is difficult or impo ssible. Cause Solution Wrong or poor quality media type. 1. Try using a slower speed when recording. 2. Verify that you are using th e correct media for the drive. 3. Try a different brand of media. Quality varies widely between manufacturers. Solving USB Flash Drive Problems If you encounter USB flash [...]

The computer bo ots to DOS afte r making a bootable flash drive. Cause Solution Flash drive is bootable. Install the flash drive on ly after the operating system boots. Flash drive is defective. Try a different flash drive. Solving Front Panel Component Problems If you encounter problems with de vices connected to the fro nt panel, refer to the com[...]

Solving Internet Access Problems If you encounter Internet access problems, co nsul t your Internet Service Prov ider (ISP) or refer to the common causes and solutions listed in the following table. Unable to connect to the Internet. Cause Solution Internet Service Provider (ISP) account is not set up pro perly. Verify Internet settings or contact [...]

Solving Software Problems Most software problems occur as a result of the following: ● The application was not instal led or configured correctly. ● There is insufficient me mory available to run the application. ● There is a conflict between app lications. ● Be sure that all the needed device d rivers have been installed. ● If you have i[...]

Computer will not co ntinue after H P logo scree n displays . Cause Solution System files may be damaged. In Windows 7, u se recovery media to scan hard drive for errors, or use Windows Startup Repair to fix problems that might prevent Windows from starting correctly. Windows Startup Repair is one of the recovery tools in the System Recovery Option[...]

Contacting Customer Support For help and service, c ontact an au thorized reseller or dealer. To loca te a reseller or dealer near you, visit http://www.hp.com . NOTE: If you take the computer to an authorized reseller, dealer, or ser vice provider for service, remember to provide the setup and po wer-on passwords if they are set. Refer to the numb[...]

9 Backup and Recovery Restoring and recovering in Windows 7 To protect from loss or damage, back up your pers onal data files. Refer to the operating system or backup utility documentation for instructions on making backup copies of your data files. To protect the software from loss or damage, keep a backup copy of all system software, applications[...]

System Recovery WARNING! This procedure will delete all user information . To prevent loss of information, be sure to back up all user information so yo u can restore it after recovery. System Recovery completely erases and reformats the hard disk dr ive, deleting al l data files that you have created, and then reinstalls the operating system, prog[...]

6. Select Yes , and then cl ick Next . Your compu ter restarts. NOTE: If your system does not detect a recovery partition, it prompts you to insert recovery media that you have created. Insert the fi rst disc or the USB flash drive, select Yes , and then click Next to restart the computer. If you are using disc s, insert the nex t disc when prompte[...]

NOTE: Some fe atures might not be available on systems that are shippe d without a Windows operating system. ● To create reco very discs, your computer must have a DVD writer, and you must use only high- quality blank DVD+R or D VD-R discs. NOTE: You cannot use DVD+RW, DVD-RW, DVD+RW DL, DVD-RW DL, DVD+R DL, or DVD-R DL discs to create rec overy [...]

capacity, it will appear grayed out, and y ou must replace it with a larger USB fl ash drive. Clic k Next . NOTE: Recove ry Media Creation formats the fl ash drive, deleting any files on it. 6. Follow the on-screen instructions. When the proc ess is co mplete, label the USB flash drive and store it in a secure place. NOTE: Do not use media cards fo[...]

Backup and recovery in Windows 8 To protect your in formation, use Windo ws Backup an d Restore to b ack up individual files and fold ers, back up your entire ha rd drive, create s ystem repai r media, or create system restore poi nts. In case of system failure, you can us e the backup files to restore the contents of your computer. From the Start [...]

NOTE: The backup process may take over an hour, de pending on file size and the speed of the computer. 1. From the Start screen, type backup , click Settings , and then select from the list of disp layed options. 2. Follow the on-screen instructions to set up your backup, cr eate a system image, or create syste m repair media. Performing a syste m [...]

3. If the Windows partition and the HP Recovery pa rtition are listed, restart the computer after Windows has loaded, and then press and hold Shift while clic king Restart . NOTE: If the computer fails to boot to Windows af ter several attempts, the system will boot to the Windows Recovery Environment by default. 4. Select Troubleshoot , select Adv[...]

NOTE: This process takes several minutes. 1. If possible, back up all personal files. 2. Restart the computer, and then follow the instru ctions provided w ith the Windows 8 operating system media to install the operating system. 3. When prompted, press any keyboard key. 4. Follow the on-screen instructio ns. After the repair is completed: 1. Remov[...]

10 POST Error Messages This appendix l ists the error co des, error mess ag es, and the variou s indi cator light and audible sequences that you may encounter during Power-On Se lf-Test (POS T) or computer r estart, the pr obable source of the probl em, and steps you ca n take to resolve the error condition. POST Message Disabled suppre sses most s[...]

POST Numeric Codes and Text Messages This section covers those POST er rors that have numeric codes associated with them. The section also includes some text messages that may be encountered during POST. NOTE: The computer will beep once af ter a POST text message is displa yed on the screen. Table 10-1 Numeric Codes and Text Messages Control panel[...]

Table 10-1 Numeric Codes and Text Messages (continued) Control panel message Descrip tion Recommended action 164-MemorySize Error Memory configuration incorrect. 1. Run Com puter Setup or Windows utilities. 2. M ake sure the memory module(s) are installed properly. 3. I f third-party memory has been added, test using HP-only memory . 4. Verify prop[...]

Table 10-1 Numeric Codes and Text Messages (continued) Control panel message Descrip tion Recommended action 304-Keyboard or System Unit E rror Keyboard failure. 1. Recon nect the keyboard with compu ter turned off. 2. Ensure that none of the keys are depressed. 3. Replace the keyboard. 4. Replace the system board. 501-Display Adapter Failure Graph[...]

Table 10-1 Numeric Codes and Text Messages (continued) Control panel message Descrip tion Recommended action 917-Front Audio Not Connected Front audio connector has been detached or unseated from motherboard. Reconnect or replac e front audio cable. 918-Front USB Not Connected Front US B harness has been detached or unseated from motherboard. Recon[...]

Table 10-1 Numeric Codes and Text Messages (continued) Control panel message Descrip tion Recommended action 1801-Microcode Patch Error Processor is not supported by ROM BIOS. 1. Upgrade BIOS to proper version. 2. Change the processor. 2200-PMM Allocation Erro r during MEBx Download Memory error during POST execution of the Managemen t Engine (ME )[...]

Table 10-1 Numeric Codes and Text Messages (continued) Control panel message Descrip tion Recommended action 2204-Inventory error during MEBx execution BIOS information passed to the MEBx resulted in a failure. 1. Reboot the computer. 2. I f the error persists, update to the latest BIOS version. 3. I f the error still persists, replace the system b[...]

Table 10-1 Numeric Codes and Text Messages (continued) Control panel message Descrip tion Recommended action 2220-USB Key Provisioning file has mismatch version Provisioning file contained on the USB key is not a valid version for th e current ME firmware. 1. Reboot the computer. 2. If the error persists and system BIOS has been recently updated, r[...]

Table 10-1 Numeric Codes and Text Messages (continued) Control panel message Descrip tion Recommended action Invalid Electronic Serial Number Electronic serial number is miss ing. Enter the co rrect serial number in Computer Setup. Network Server Mode Active and No Keyboard Attached Keyboard failure while Network Server Mode enabled. 1. Reconnect k[...]

Interpreting POST diagno stic front panel LEDs This section covers the front panel LED codes as well as the audible co des that may occur before or during POST that do no t necessarily have an error code or text message associated with them. WARNING! When the computer is plugged into an AC power sour ce, voltage is always ap plied to the system boa[...]

Table 10-2 Diagnostic front panel LEDs and audib le codes (continued) Activity Beep s Possible Cause Recommended Actio n Red Power LED flashes four times, once every second, followed by a two second pause. Beeps stop after fifth iteration but LEDs continue until problem is solved. 4 Power failure (power supply is overloaded). 1. Open the hood and e[...]

Table 10-2 Diagnostic front panel LEDs and audib le codes (continued) Activity Beep s Possible Cause Recommended Actio n Red Power LED flashes nine times, once every second, followed by a two second pause. Beeps stop after fifth iteration but LEDs continue until problem is solved. 9 System powers on but is unable to boot. 1. Unplug the AC power cor[...]

11 Password Security and Resetting CMOS This computer supports se curity password feature s, which can be established through the Computer Setup Utilities menu. This computer supports two security password features that are esta blished through the Computer Setup Utilities menu: setup password and power-on password. When you establish only a setup [...]

Establishing a Setup or Power-on password To establish the power-on or setup password features, comple te the following steps: 1. Turn on or restart the computer. 2. As soon as the computer turns o n, press the Esc key while “Press the ES C key for Startup Menu” message is dis played at the bottom of the screen. 3. Press the F10 key to enter Co[...]

Resetting the Setup and Power-on password To disable the power-on or se tup password features, or to clear the power-on or setup passwords, complete the following steps: 1. Shut down the operating system properly, then turn off the computer and any external devices, and disconnect the power co rd from the power outl et. 2. With the power cord disco[...]

Clearing and resetting the CMOS The computer’s configuration memory (CMOS) stores information about the computer’s configuration. The CMOS button resets CMOS but does not clear the power-on and setup passwords. Clearing CMOS will clear the Acti ve Management Technology (AMT) settings in the Management Engine BIOS Extension (MEBx), including the[...]

4. Locate, press, a nd hold the CMOS butt on in for five seconds. NOTE: Make sure you have disconnected the AC power cord from the wall o utlet. The CMOS button will not clear CMOS if the power cord is connected. Figure 11-1 CMOS button NOTE: For assistance locating the CMOS button an d other system boar d components, se e the Illustrated Parts &am[...]

A Power Cord Set Requirements The power supplies on some comput ers have external power switches. The voltage select switch feature on the computer permits it to operate from any line voltage between 100-120 or 220-240 volts AC. Power supplies on those computers that do not have external p ower switches are equipped w ith internal switches that sen[...]

Country-specific requirements Additional requirements specific to a country are shown in parentheses and explained b elow. Country Accrediting Agency Country Accrediting Agency Australia (1) Austria (1) Belgium (1) Canada (2) EANSW OVE CEBC CSA Italy (1) Japan (3) Norway (1) Sweden (1) IMQ METI NEMKO SEMKO Denmark (1) Finland (1) France (1) Germany[...]

B S tatement of Volatility HP confirms that Intel -based business desktop HP ProOne 40 0 G1 AIO Business PC (19.5” NT) deskto p systems contain DDR3 volatile memory (mem ory am ount depends on the customer configuration). In addition, the motherboard in the condition originally shipped with out subsequent modification or the addition or installat[...]

12. Select File > Default Setup > Restor e Factory Settings as Default . This action rese ts settings b ack to th eir factory defa ults. 13. Select File > Apply Defaults and Exit . 14. Shut down the computer, remove th e power cord, remove th e access panel, and then repla ce the black jumper onto header E49. Replac e the access panel and [...]

C Specifications Dimensions (with stand) Height Width Depth 13.5 in 19.5 in 3.0 in 34.3 cm 49.5 cm 7.7 cm Dimensions (without stand) Height Width Depth 13.4 in 19.5 in 2.0 in 33.9 cm 49.5 cm 5.2 cm Appro ximate Weight (With stand) (Without stand) 12.2 lb – 12.9 lbs 11.2 lb – 11.8 lbs 5.55 kg – 5.84 kg 5.07 kg – 5.36 kg Temperature Range Ope[...]

Maximum Altitude (unpressurized) Operating (This value may be limited by th e type and number of options installed. Maximum allowable alti tude change rate is 150 0 ft/min (457m/min)). Non-operating (Maximum allowable altitude change rate is 1500 ft/min (457m/ min).) 0 - 10,000 ft 0 - 30,000 ft 0 - 3,048 m 0 - 9,144 m Power Su pply Rated Voltage Ra[...]

Index A antenna removing 77 antennas spare part number 77 audible codes 154 audio problems 113 B backlight cable, spare part number 22, 26 Backup and Restore 141 battery disposal 18 battery, repl acing 57 booting opti ons Full Boot 145 C cable lock, spare part number 25 cable management 19 cable pinouts, SATA data 19 cable routing 79 cautions AC po[...]

hard drive recovery 143 hardware installation problems 119 heat sink removing 63 spare part number 21 , 63 helpful hints 95 I installing 2.5-inch hard drive 38 2.5-inch self-encrypting drive (SED) 38 2.5-inch solid state drive (SSD) 38 2.5-inch solid state hybrid drive (SSHD) 38 3.5-inch hard drive 37 battery 57 memory 54 optical disc drive 39 rear[...]

2.5-inch solid state drive (SSD) 35 2.5-inch solid state hybrid drive (SSHD) 35 3.5-inch hard drive 33 battery 57 stand 30, 32 resetting CMOS 157 password jum per 157 restoring the hard drive 1 43 S safety and comfort 94 safety precautions cleaning 15 SATA connectors on syst em board 18 data cable pinouts 19 hard drive char acteristics 18 screws, c[...]