Hughes SATELLITE HN9000 manual

HN9000 Satellite Modem Installation Guide 1037576-0001 Re vision E December 19, 2008[...]

Copyright © 2008 Hughes Netw ork Systems, LLC All rights reser ved. This pub lication and its contents are propr ietar y to Hughes Network Systems, LLC. No par t of this publication ma y be reproduced in any f orm or by any means without the written permission of Hughes Network Systems , LLC, 11717 Exploration Lane, Ger mantown, Maryland 20876. Hu[...]

Contents Understanding safety alert messages...............................................................................xiii Messages concerning personal injury...................................................................................................xiii Messages concerning property damage................................................[...]

Connecting the IFL cables to the modem.......................................................................29 Pointing the antenna...............................................................................................................................30 Chapter 5: Commissioning the satellite modem.........................................31 [...]

T ypical values for System Status parameters.............................................................................74 Red ags on System Status page................................................................................................76 Reception Information page.....................................................................[...]

Conguring proxy settings...................................................................................................................125 Conguring Internet Explorer to not use a proxy server..........................................................125 Conguring Netscape to not use a proxy server ......................................[...]

T able of Figures Figure 1: HN9000 satellite modem..................................................................................................................................1 Figure 2: Single-host conguration..................................................................................................................................2 [...]

Figure 42: Icon for creating shortcut..............................................................................................................................66 Figure 43: System Control Center home page...............................................................................................................67 Figure 44: Common features o[...]

Figure 87: Mac System Preferences menu...................................................................................................................124 Figure 88: Mac Network screen...................................................................................................................................124 Figure 89: Select Manually fr[...]

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T able of T ables T able 1: Specications for the HN9000 satellite modem ................................................................................................4 T able 2: Related installation documents...........................................................................................................................9 T able 3: Po[...]

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Under standing safety alert messages Safety alert messages call attention to potential safety hazards and tell you how to avoid them. These messages are identied by the signal words DANGER, W ARNING, CAUTION, or NOTICE, as illustrated below . T o avoid possible property damage, personal injury , or in some cases possible death, read and comply w[...]

a specic type of hazard (for example, re or electric shock). If other hazard symbols are used in this document they are identied in this section. Additional symbols This document uses this symbol to indicate a safety alert message that concerns a potential electric shock hazard. HN9000 Satellite Modem Installation Guide xiv 1037576-0001 Re[...]

Scope and audience This installation guide explains how to install, commission, activate, and troubleshoot the Hughes HN9000 satellite modem. It also contains certain reference information concerning operation of the satellite modem. This guide is written primarily for professional installers. It may also be useful for: • T rainers who train inst[...]

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Chapter 1 Satellite modem o verview The HN9000 satellite modem connects to the Internet or an intranet by satellite and provides Internet or intranet service to a single host, typically a computer , T opics: • Suppor ted configurations or to multiple hosts on a LAN. A host may be a computer using W indows or other supported operating system. • [...]

Suppor ted configurations This section shows examples of supported congurations using the HN9000 satellite modem. The satellite modem may be used in a single-host conguration or multiple-host conguration. In a single-host conguration, the satellite modem is directly connected to the host (a computer), as shown in Figur e 2: Single-host [...]

Figure 3: Multiple-host configuration in an Ether net wired LAN Figur e 4: Private network conguration on page 3 shows a private network using two satellite modems at two locations. The thick broken line shows how the network connects a PC at one location and to a PC at a second location. This conguration requires two antennas—one at each l[...]

Satellite modem specifications T ab le 1: Specifications for the HN9000 satellite modem 1.6 lb (0.73 kg) W eight 2.4 inch (6.1 cm) Width 7.8 inch (19.8 cm) Height 9.0 inch (22.9 cm) Depth 5 to 40º C (Abov e 5000 ft altitude, the maxim um temperature is reduced b y 1º C per 1000 ft.) Saf e operating temperature r ange 5% to 95% non-condensing Saf [...]

Chapter 2 Preparing f or installation This section describes preparations for installing the satellite modem and includes information you should know before you begin. Review this information before T opics: • Installation summar y you install the satellite modem, antenna assembly , antenna mount, or IFL cables. Refer also to Installation summary[...]

Installation summary This installation guide covers installation of the satellite modem. It does not cover installation of the other satellite terminal components: the antenna and radio assembly , antenna mount, and IFL cables. However , to understand modem installation, you must understand the overall installation process, which includes installat[...]

Figure 5: Satellite modem installation summar y Complete the steps in the order shown in Figur e 5: Satellite modem installation summary on page 7 unless you have a specic reason for doing them in a dif ferent order . In any case, make sure all steps are completed. Be aware that the satellite modem has to provide the azimuth, elevation, polariza[...]

Installation chec klist Later in the installation process you are instructed to use the onsite validation tool (OVT) to validate the installation. V alidation ensures that the site is performing to acceptable standards. T o increase the likelihood that the site will pass validation the rst time you try , pay careful attention to the items listed[...]

Conducting a site survey Survey the customer site to conrm that it is satisfactory for installation of the satellite terminal. The tasks listed here are the key tasks related to installation of the satellite modem. For complete site survey information, see the Antenna Site Preparation and Mount Installation Guide (1035678-0001). 1. Use a GPS rec[...]

Also see and adhere to the customer-specic installation specication. T ypically these specications apply to all installations for a particular company . P ower suppl y inf ormation The power supply is included in the satellite modem shipping carton. Figure 6: P ow er supply f or the HN9000 satellite modem Before proceeding, make sure you h[...]

If there is any reason to remove power from the satellite modem, always unplug the AC power cord from the power source (power outlet, power strip, or surge protector). Do not remove the DC power cord from the modem’ s rear panel. Doing so could result in an electrical shock or damage the modem. When you re-apply power to the modem, plug the AC po[...]

Use a surge pr otector The customer is advised to provide a sur ge protector (recommended). If a surge protector is not present, connect the modem power supply to a wall outlet or other power source. A suitable surge protector is recommended to protect the satellite modem from possible damage due to power surges. Requirements for IFL cab les, conne[...]

• Processor speed: 133 MHz • System memory: 128 MB • Free hard disk space: 150 MB Apple Mac 9.0-10.5 (excludes 10.0) • Processor speed: 300 MHz • System memory: 128 MB • Free hard disk space: 150 MB Note: The satellite modem can be used with a Mac computer that meets these requirements, but Mac computers are not supported as a tool for [...]

• DHCP enabled – If you enable DHCP on the laptop (no static IP address) you can type 192.168.0.1 or www .systemcontr olcenter .com in the browser address bar anytime after commissioning to go to the System Control Center home page. DHCP allows your laptop to obtain IP addresses automatically . This option may be more convenient if you use your[...]

Figure 7: Inter net Protocol Proper ties dialog 2. In the Internet Protocol Properties dialog, click Use the following IP address. 3. Enter the following: a) In the IP address eld, type 169.254.10.10 . This will be the laptop IP address. b) T ypically the Subnet mask eld auto-populates to 255.255.0.0 . If it does not, enter this value manuall[...]

T ype the second IP address 192.168.0.2 . a) b) T ype the subnet mask 255.255.255.0 . c) Click Add . 4. In the Default gateways box, click Add to open the TCP/IP Gateway Address dialog. a) T ype the second gateway IP address 192.168.0.1 . b) Click Add . 5. Click OK three times to close the Advanced TCP/IP settings dialog, Internet Protocol Properti[...]

Chapter 3 Installing the satellite modem Installation of the HN9000 satellite modem consists of physical installation, which is very simple, followed by a complex but highly automated process that T opics: • Selecting the modem location fully prepares the modem for operation on the satellite network. Installation tasks include: • Modem operatin[...]

Selecting the modem location Select a location for the satellite modem that will accommodate all required cable connections, including the power source. Place the modem in the desired location. • Do not block any ventilation openings. Do not place the satellite modem near heat sources such direct sunlight, radiators, heat registers or vents, oven[...]

T est the power outlet and power up the satellite modem: 1. Use an AC outlet tester to verify that the power outlet is wired correctly . W iring problems may include: • Hot and neutral wires reversed • Neutral and ground wires reversed • Open ground (incomplete connection) • Open neutral If the outlet is wired improperly , notify the custom[...]

with the satellite network, you connect the modem to the customer ’ s computer . During modem installation the installer laptop computer must be directly connected to the modem without any intervening connection. Connect the installer laptop to the modem: 1. Use the Ethernet cable to connect your laptop computer directly to the modem's LAN p[...]

2. T ype 169.254.0.1 in the browser address bar and press Enter . The System Control Center home page opens. Note: Use 169.254.0.1 to open the System Control Center only before the satellite modem is commissioned. After the modem is commissioned, use the address www .systemcontrolcenter .com or 192.168.0.1 . T o use 192.168.0.1 , the installer ’ [...]

The browser opens the Installation Parameters screen, which appears within a lar ger screen titled Advanced Conguration and Statistics ( Figur e 14: Installation Parameters scr een on page 22). The Installation Parameters screen is the rst of several screens that appear within the Advanced Conguration and Statistics screen as you install t[...]

Antenna size B code 1.8 m 1804 For the HN9000 modem, select 0.74 m or 0.98 m antenna size only . • C code – ODU power Nominal ODU power C code 1 W 000103 2 W 000200 4 W 000406 10 W 001004 P ower booster unit For the HN9000 modem, select 1 W or 2 W ODU power only . • U code – Select the U Code (Satellite ID) shown on the Installation Referen[...]

7.223 and 34.775 If you type a number with a leading zero, the zero is not displayed after you press Submit Installation Parameters . For example, if you type 06 it is displayed as 6 . If you enter the site latitude and longitude incorrectly , the modem will report a Probing F ailure and will not be able to uplink to the satellite. Pr obing refers [...]

6. Click Submit Installation Parameters . The modem saves the information you entered to ash memory . If you enter a new parameter or modify a parameter , the modem reboots. After the reboot, the T erminal Pointing Info screen appears. See Figur e 18: T erminal Pointing Info scr een on page 25. Figure 18: T erminal P ointing Inf o screen If you [...]

Note: When you install the antenna, be sure to set LHCP or RHCP as indicated on the T erminal Pointing Info screen (Setting for ODU Polarization). If you set polarization incorrectly—for example, LHCP when RHCP is specied—the satellite modem will not receive a signal. For explanation of the information in the T erminal Info section (lower pa[...]

Chapter 4 Installing outdoor equipment and antenna pointing After you enter the installation parameters on the Installation Parameters screen and click Submit Installation Parameters , the satellite modem enters pointing mode. This allows you to point the antenna. T opics: • Installing the IFL cables • P ointing the antenna This section provide[...]

Installing the IFL cables Before you can point the antenna, you must route the IFL cables between the indoor satellite modem location and the antenna. Then you connect the modem and the antenna by connecting the IFL cable to both components. (See also Requir ements for IFL cables, connectors, and gr ound blocks on page 12.) Routing and connecting t[...]

Y ou must comply with applicable local codes and the grounding requirements in Field Service Bulletin (FSB), HNS Broadband Requirements for RG-6 and RG-1 1 IFL Cable Connectors, Ground Blocks, and Ground Block Location (FSB_050518_01). Improper grounding can result in electric shock injury and/or property damage. Labeling the IFL cables Label the r[...]

develop later . Therefore, successful modem operation is not an indication that the cables are adequately tightened. 2. Make sure neither the satellite modem nor the customer ’ s computer are connected to an Ethernet device. Note: Do not connect any device to the satellite modem at this time except the installer laptop computer . Ethernet devices[...]

Chapter 5 Commissioning the satellite modem During the commissioning phase of installation the satellite modem downloads software and completes other activities so it can become an operational element T opics: • Prerequisites f or commissioning of the network. When commissioning is completed, the modem is ready for service activation. • Monitor[...]

Prerequisites f or commissioning The following are prerequisites for commissioning: • The satellite modem must be physically installed. • The antenna must be pointed, and the modem must have exited pointing mode. • Service for the modem must be congured by the service provider and the NOCC, and the terminal site name previously entered by [...]

Figure 21: T erminal Initialization Sequence in progress An activity in progress is indicated by three dots after the name of the activity , for example: Acquiring Keys... Note: Downloading the commissioning software, if required, takes approximately 5 minutes. Do not remove power during this download because you think it's taking too long. If[...]

Note: Some error messages are temporary . For example, you may see a message that says a commissioning activity is halted; then in a short time the activity resumes. Figure 22: T erminal Initialization Sequence complete 2. In the event that an error condition prevents the commissioning process from completing, refer to T able 7: Guidelines for inst[...]

Commissioning and installation reference inf ormation This reference section: • Lists the commissioning activities and corresponding progress messages that are displayed on the T erminal Initialization Sequence screen. • Includes explanation of error messages you could see in the event of a problem. • Explains the elds in the T erminal Inf[...]

P ossible err or messages Progress messa ges indicating normal progress Phase (activity) b) The Lat/Long values entered in the Installation P arameters screen are not correct for the site . Probing is quite sensitiv e to the accuracy of these v alues, whereas pointing is not as sensitiv e. Receiving Data Receive Satellite Information Complete Regis[...]

Corrective action Reason Error messa ge Repoint the antenna and ensure that Azimuth and Ele v ation v alidations pass as indicated in the D APT during pointing. Antenna is not properly pointed or the pointing process has been abor ted. Antenna P ointing V alidation F ailure Check the r adio and check the Installation P arameters screen to mak e sur[...]

T erminal Info parameter s The following table explains the parameters in the T erminal Info section, which is the common lower part of the two screen shown in Figur e 18: T erminal Pointing Info scr een on page 25 and Figur e 22: T erminal Initialization Sequence complete on page 34. T ab le 6: Par ameters in T er minal Inf o section (appears on t[...]

Comments P ossible values P arameter Maximum receiv e signal strength during any phase of antenna pointing. 0 – 255 Max SQF during AP Antenna pointing v alidation result. P ass F ail AP pass/f ail flag State codes indicate the operational state of the satellite modem. Click the state code v alue on the screen to see 1 – 35 State code what it me[...]

T r oubleshooting installation pr ob lems If you see an error message or other indication of a problem during commissioning or other phases of modem installation, try the solutions given in T able 7: Guidelines for installation tr oubleshooting on page 40. These are the most common installation problems and solutions. T ab le 7: Guidelines for inst[...]

Chapter 6 V alidating the installation As part of every HN9000 installation you ar e requir ed to validate the overall installation (modem, antenna, cables, and connections) using the Onsite T opics: • A quick look at the v alidation procedure V alidation T ool (OVT) . This browser-based tool helps to ensure a high-quality installation. If the si[...]

A quic k look at the v alidation procedure This section summarizes how you use the OVT to evaluate the performance and quality of a newly installed HN9000 site. For detailed information on the OVT , see Installer ’ s Guide to the Ka-Band Onsite V alidation T ool (OVT) (1038091-0001). The basic validation steps are: 1. W ith your installer laptop [...]

• Commissioning and registration must be complete, as indicated by state code 25, which means the modem is fully operational. • T o access the OVT software, you must: • Be able to log into the Installation Portal. This requires a registered user name (Installer ID) and password. If you are not registered, contact your dealer or distributor to[...]

Figure 24: V alidate link on System Control Center page 3. Click V alidate . The HughesNet Installation Portal installer login screen opens, as shown in Figur e 25: Installation Portal, installer login scr een on page 45. HN9000 Satellite Modem Installation Guide 44 1037576-0001 Re vision E V alidating the installation Chapter 6[...]

Figure 25: Installation P or tal, installer login screen 4. Log in to the Installation Portal: a) Enter your Installer ID as the User Name. b) Enter your password (your phone number registered in the installer database). c) Click LOGIN . If you have any problems logging in, contact Installer Support. Note: Do not use the Installer IDs shown in the [...]

Figure 26: Installation P or tal W elcome screen 5. Click the Onsite V alidation T ool link (which is indicated by a label with an arrow in the Figure). Y our browser displays the screen shown in Figure 27: Data Collection scr een on page 47. HN9000 Satellite Modem Installation Guide 46 1037576-0001 Re vision E V alidating the installation Chapter [...]

Figure 27: Data Collection screen 6. Enter the SAN and service order number (FSO) from the Installation Reference Sheet (top of the rst page). 7. Click Launch . The OVT displays the screen shown in Figur e 28: Site and installer ID information on page 48. This screen shows: • SAN • Installer Name • Installer ID • FSO 47 HN9000 Satellite [...]

Figure 28: Site and installer ID information The OVT automatically enters the information on this screen. 8. Check the displayed information. Y ou cannot edit this screen. If you entered the SAN or FSO number incorrectly , close the window , repeat the log in steps and enter the correct SAN and FSO numbers. 9. Click Submit . Based on the FSO number[...]

Figure 29: O VT screen comparing latest and target values For detailed information about the OVT , see the Installer ’ s Guide to the Ka-Band Onsite V alidation T ool (OVT) (1038091-0001). 49 HN9000 Satellite Modem Installation Guide 1037576-0001 Re vision E Chapter 6 V alidating the installation[...]

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Chapter 7 Activ ating the HughesNet service Activating the HughesNet broadband service is the nal step in installing the satellite modem. The customer performs this step, and at the same time accepts the HughesNet subscriber agreement. T opics: • Ser vice activation prerequisites • Connecting the satellite modem to the customer ’ s compute[...]

Service activation prerequisites Before proceeding, make sure the modem and the customer ’ s computer are ready for service activation. Prerequisites for service activation are: • The modem must be commissioned. • The modem must be connected to the customer ’ s computer (next step.) • The customer must have the SAN (a string that may incl[...]

Figure 31: Activate link indicating modem is ready f or service activation 2. Use an Ethernet cable to connect the satellite modem to the customer’ s computer as shown in Figur e 32: Connecting Ethernet cable to customer’ s computer or other device on page 54. a) Disconnect the Ethernet cable from the installer laptop computer . The Ethernet ca[...]

Figure 32: Connecting Ether net cable to customer ’ s computer or other device Activ ation pr ocedure The customer , not the installer , activates the HughesNet service. A summary of the activation process is provided here, so that you, the installer , will know what the customer should expect. This summary description is not a complete descripti[...]

Figure 33: Activate link on the System Control Center home page If you see a P age not f ound error, check the following: • Make sure the modem is powered on. • Check the Ethernet connection. The orange LED on the LAN port should blink if you send data from the computer to the modem. • Make sure a router is not connected between the modem and[...]

Figure 34: Subscr iber agreement 5. When the customer clicks the I accept . . . checkbox and the Accept button, two elds are added to the bottom of the subscriber agreement screen, as shown in Figure 35: Subscriber agr eement with SAN and PIN elds on page 56. The customer enters their SAN and PIN in these two elds. The SAN and PIN are prov[...]

6. After the SAN and PIN information is entered and validated, a welcome screen appears that includes the customer ’ s name ( Figur e 36: W elcome scr een on page 57). Figure 36: Welcome screen The box near the middle of this screen displays the modem’ s Site ID, T erminal IP Address, and T erminal Subnet Mask. The customer should write down th[...]

Figure 37: Downloading Software screen 9. The screen shown in Figur e 38: Computer veried scr een on page 59 lets you know the activation software has inspected the computer and veried that it meets the necessary requirements. The software advises if your computer does not meet the requirements. In some cases it may tell you that your compute[...]

Figure 38: Computer verified screen 10. The Congure Softwar e screen lets the customer know the activation software is about to install HughesNet T ools. HughesNet T ools is a suite of software tools that can help users solve Internet browsing problems and improve browsing performance and Internet security . Figure 39: Configure Software (Hughes[...]

1 1. This step only applies if the customer or der ed a service plan with a public IP addr ess option. On the Implement Public IP? screen ( Figur e 40: Implement Public IP? scr een on page 60), the customer clicks Implement to implement a public IP address or Next to congure a private IP address. For nearly all home installations, a private IP a[...]

Figure 41: Activation Complete screen When the customer clicks Finish , an Internet web page opens. Which page opens depends on how the service is congured. The customer can now use the satellite modem to browse the Internet. Many automatic processes occur during the activation process. Most are transparent to the user . Activities performed for[...]

working. T ell the customer to click the HughesNet Customer Care link and the look for the HughesNet T ools download link. HN9000 Satellite Modem Installation Guide 62 1037576-0001 Re vision E Activating the HughesNet service Chapter 7[...]

Chapter 8 Completing the installation T o complete the satellite modem installation: T opics: • Print the System Control Center System Information page for the customer for future reference. • Printing the System Information page • Create a shortcut to the System Control Center for the customer to use. • Creating a shor tcut to the System C[...]

Printing the System Inf ormation page Help the customer print a copy of the System Control Center's System Information page, which contains important information about the status of the satellite modem. Explain to the user that they will need the information on this page if they ever contact Hughes Customer Care at a time when they cannot acce[...]

Chapter 9 System Contr ol Center The System Control Center is a set of screens and links you can use to monitor your broadband service and troubleshoot the satellite modem in the event of a T opics: • Accessing the System Control Center problem. The System Control Center provides access to system status, conguration information, and online doc[...]

Accessing the System Contr ol Center T o open the System Control Center on a web browser installed on a computer that is connected to the satellite modem, double-click the System Control Center shortcut on your computer desktop, or follow these steps: 1. Open a web browser such as Internet Explorer or Netscape. 2. In the browser address bar , type [...]

Figure 43: System Control Center home page Note: On some screens and in some messages you may see the word terminal . This word refers to the satellite modem. T ext links The System Control Center home page includes the following text links: System Status links • V iew System Status – Opens the System Status page, which displays general system [...]

Diagnostic utilities link Connectivity T est – Opens the Connectivity T est page, which can be used to test the connection between the satellite modem and the satellite. If you can access the satellite, there is no problem with your physical site connectivity between the modem (inside) and the radio assembly and antenna (outside). See Connectivit[...]

Figure 44: Common features on System Control Center screens Button links At the top of each System Control Center page are ve round buttons with labels above them as shown in Figur e 45: System Contr ol Center button links on page 69. These ve buttons appear at the top of every System Control Center page to provide an easy means of navigation[...]

Description of destination page Destination Button Displa ys statistics about receiv ed data and receive connection status. F or more inf ormation see Reception Inf ormation page on page 77. Reception Inf or mation page Reception Inf o Displa ys statistics about the transmitted data and transmit connection status. F or more information see T ransmi[...]

and values). The red ag indicates a problem related to the parameter listed next to the agged value. Click the parameter name to see a pop-up window that may include helpful information, depending on what the problem is. Links in left panel The following links appear in the left panel of each System Control Center page (except the home page):[...]

Figure 47: Format of status and information screens Each status and information screen contains categories of parameters that relate to various aspects of satellite modem operation, as explained in the sections that follow for each status and information screen. T o see a denition of any parameter , click the parameter name. The denition appe[...]

Red flag indicator On the status and information screens, a red ag next to a value indicates a problem related to the parameter listed in the same row where the agged value appears. The agged value appears in the right column; the parameter appears in the middle column. The value indicates the current state of the parameter . Figure 49: Re[...]

Figure 50: System Status page The operational parameters listed on the System Status page are shown in a tabular format. The rst (left) column identies the parameter categories: • Satellite Interface – Contains information on the receive status and signal strength, as well as error messages related to satellite modem receive information. [...]

Range of values T ypical v alues P arameter after cer tain ev ents such as modem re-boot or antenna repointing) Up – The modem is receiving signals from the satellite. Up Receive Status Down – The modem is not receiving signals from the satellite. Up – The modem is transmitting signals to the satellite. Up T ransmit Status Down – The modem [...]

Range of values T ypical v alues P arameter V alid – Security ke ys are valid. V alid Security K eys State Not V alid – Secur ity ke ys are inv alid. Y es – F AP threshold is exceeded, so transmission is reduced or disabled f or a per iod of time. No F air Access P olicy Threshold Exceeded No – F AP threshold has not been e xceeded. Red fla[...]

P ossible solutions Probab le cause Flagged parameter Call Installer Suppor t with site name to resolve the issue . Modem is under maintenance. Call Installer Suppor t with site name to resolve the issue . Modem is suspended by the NOCC . Suspension State Call Installer Suppor t with site name to resolv e the issue. Modem has been barred individual[...]

• Satellite Interface Statistics – Contains information on the receive status and signal strength, as well as error messages related to satellite modem receive information. • T rafc Statistics: Receive – Contains statistical information on data received from the satellite including number of packets received or dropped, etc. T ypical v a[...]

agged parameter in this table. If a state code is displayed next to the parameter , refer to T able 17: State codes on page 88 identify the probable cause and possible solution. T ab le 13: Explanation of red flags on Reception Information page P ossible solutions Probab le cause Flagged parameter See T ab le 17: State codes on page 88. Most of [...]

T ransmission Inf ormation page The T ransmission Information page shown in Figur e 52: T ransmission Information page on page 80 displays information about data transmissions from the satellite satellite modem. Figure 52: T ransmission Inf or mation page The operational parameters listed on the T ransmission Information page are shown in a tabular[...]

Range of values T ypical v alues P arameter Down – The modem is not transmitting signals to the satellite . Any whole number . 0 Tx Error Not applicable (par ameter reser ved f or future use). OK T ransmit P ath F ault T raffic Statistics: T ransmit Any whole n umber . 0 T otal Satellite P ackets T ransmitted Any whole n umber . 0 T otal Satellit[...]

Figure 53: T erminal Status page (top par t) The operational parameters listed on the T erminal Status page are shown in a tabular format. The rst (left) column identies the parameter categories: • Overall Status – Shows the major features such as dial backup or acceleration. (Some listed features may not be included in your service plan.[...]

T ypical v alues for T erminal Status parameters The following table lists typical values and the range of values for parameters on the T erminal Status page. This information may help you understand the values displayed by a customer's satellite modem. T o see the denition of any parameter , click the parameter name on the screen. The Dial[...]

Range of values T ypical v alues P arameter T ransport Interface T ransmit Statistics Any whole number 0 Data Messages Sent Any whole n umber 0 Data Messages Dropped: Protocol Error LAN Interf ace Statistics Any whole n umber 0 Unicast Messages Received Any whole n umber 0 Multicast Messages Receiv ed Any whole n umber 0 IP F ragments Received Any [...]

Figure 54: System Information page (top par t) Note: Print the System Information page and tell the customer to save it. The customer might need it if they cannot access the System Control Center and they need to call Hughes Customer Care or their service provider for assistance. (If a printer is not available, tell the customer to capture the scre[...]

T ab le 16: System Information parameters – typical values and r ange Range of values T ypical v alues P arameter Identification (parameter category) Not applicable Characters and numbers ST Name Not applicable A number Site ID Not applicable A number ESN Not applicable A number ODU Serial Number Not applicable A number ODU P ar t Number Software[...]

Range of values T ypical v alues P arameter 5.000000 (nominal 4-W radio) 13.000000 (nominal 10-W pow er booster) 0.740000m A real number Antenna Siz e 0.980000m 1.200000m 1.800000m Addressing Unassigned {IP Address} An IP Address LAN P or t Address Unassigned {IP Address} An IP Address LAN P or t Subnet Mask Unassigned {IP Address} An IP Address La[...]

Range of values T ypical v alues P arameter Not applicable Enabled T urbo P age Not applicable Disabled SSL Acceleration State codes A state code is a number that indicates the operational state of the satellite modem. Some state codes indicate an error condition. State codes are identied as State code followed by a number from 1 – 35. They ar[...]

Corrective action Explanation State name State code T ransient – No action is necessary . Modem has not been installed, and installation parameters ha ve not been submitted. W aiting f or Installation P arameters 2 T ransient – No action is necessary . Antenna pointing is in progress (coarse or fine pointing). Occurs during modem installation o[...]

Corrective action Explanation State name State code See ne xt row . Modem is in commissioning phase. Probing has f ailed. Occurs only during installation. Probing F ailure 15 Probing f ailure (code 15) corrective actions: 1. Latitude and/or longitude entered during installation may be incorrect or in wrong f or mat. V erify and re-install. 2. T ran[...]

Corrective action Explanation State name State code V erify cabling and pointing. If antenna has mov ed or been disturbed, repoint it. Rx cable connectivity tests ha v e f ailed. Rx Connectivity Down 26 V erify cabling and pointing. If antenna has mov ed or been disturbed, repoint it. Modem is unable to tr ack beacon. No Beacon 27 V erify cabling a[...]

A pop-up window appears that briey identies each state code. If you do not see the pop-up window , it may be hidden by other windows; if this happens, minimize other open windows. 2. Scroll down to see the entire list of state codes. Connectivity T est page Y ou can use the Connectivity T est page to test the connection between the satellite [...]

For details about this test, see T esting connectivity to the satellite on page 100. 93 HN9000 Satellite Modem Installation Guide 1037576-0001 Re vision E Chapter 9 System Control Center[...]

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Chapter 10 LEDs The satellite modem has a vertical row of LEDs on the front panel and small LEDs on the Ethernet port on the back of the modem. The LEDs provide information about the satellite modem’ s operating status. T opics: • F ront panel LEDs • LAN por t LEDs 95 HN9000 Satellite Modem Installation Guide 1037576-0001 Re vision E[...]

Fr ont panel LEDs The satellite modem has ve LEDs on the front panel, as shown in Figur e 57: Fr ont panel LEDs on the HN9000 modem on page 96. By their appearance—on, of f, or blinking—the LEDs indicate the modem’ s operating status. Figure 57: F ront panel LEDs on the HN9000 modem T able 18: Front panel LED indications on page 96 explain[...]

Corrective action Satellite modem status Appearance LED Downlink beacon signal is loc k ed; signal quality is good. On Receive The modem is receiving data pack ets from the satellite. Blinking Check receiv e cable connection. Problem in the receiv e path. Off Ready to handle user traffic. On System In boot or commissioning phase. Blinking Not ready[...]

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Chapter 1 1 T roub leshooting If you encounter a problem with the satellite modem, refer to the relevant troubleshooting procedure or procedures in the sections that follow . If you cannot correct the problem, contact Installer Support. T opics: • Rescue s witch • Cannot access the System Control Center Other sections in this guide that contain[...]

Rescue switc h Do not use the r ecessed r escue switch on the modem’ s r ear panel unless you are a qualied technician. Pressing this switch could cause the modem to become inoperable. Cannot access the System Contr ol Center Follow these steps if you cannot access the System Control Center after installation of the satellite modem. 1. If the [...]

Figure 59: Satellite loopback connectivity test 1. T o conduct this test from any System Control Center page, click Connectivity T est in the left panel. The initial T erminal Connectivity T est page appears. Figure 60: T erminal Connectivity T est page 2. Click Start T est . Y ou may see a screen that asks you to wait while the test is conducted. [...]

Figure 61: Connectivity T est results page If the number of messages sent equals the number of messages received, the test is successful—there is good connectivity between the remote modem and the satellite. If the number of messages received is greater than zero but not equal to the number of messages sent, you have physical connectivity to the [...]

Chapter 12 Ad v anced P ages The Advanced Conguration and Statistics pages, also known as the Advanced Pages , contain a great deal of detailed information about the satellite T opics: • Accessing the Adv anced P ages modem—such as statistics, diagnostic information, logs, status, and operating • Expanding and collapsing menus parameters. [...]

Accessing the Adv anced Pa ges T o access the Advanced Pages: 1. Launch a web browser . 2. T ype www .systemcontrolcenter .com or 192.168.0.1 in the browser address bar and press Enter . Note: T o use 192.168.0.1 , DHCP must be enabled on the computer . The System Control Center home page appears. 3. Click the small icon below the System Info butto[...]

Figure 63: Advanced P ages example showing the Adv anced menu Expanding and collapsing menus T o expand the Advanced Menu on the left side of the screen to show additional selections, click the + sign next to a menu item. If you expand another menu item, the previously expanded menu item collapses. Opening the Installation sub-menu Advanced Pages o[...]

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Appendix A Computer settings For proper operation of the satellite modem, you may have to change certain settings on the computer that is connected to the modem. Do not change any settings on a customer ’ s computer unless you rst obtain permission to do so. Instructions are provided for: • Conguring a computer to support DHCP • Cong[...]

Figure 64: Example of Addressing parameters showing a vailab le private IP addresses In this example, the satellite modem is assigned a private IP address (LAN Port Address) of 192.168.0.1. There are 253 available private IP addresses that can be assigned to computers connecting to the satellite modem. These addresses are in the range from 192.168.[...]

3. Enter the following: a) In the IP address eld, type 169.254.10.10 . b) T ypically the Subnet mask eld auto-populates to 255.255.0.0 . If it does not, enter this value manually . c) In the Default gateway eld, type 169.254.0.1 . d) In the Preferred DNS server eld, type 66.82.4.8 . e) Click OK twice to close the Internet Protocol Prope[...]

Figure 66: Network connections – Windo ws Vista Note: If a red X appears next to the Local Area Connection icon, check your connections. Y ou cannot successfully congure your system if the red X is present. 2. Right-click the Local Area Connection-NIC Card icon, which represents the satellite modem network connection, and select Properties . T[...]

5. Highlight the appropriate TCP/IP connection. Be careful not to uncheck the checkbox. 6. Click Properties . The Internet Protocol Properties dialog appears as shown in Figur e 68: Internet Pr otocol Pr operties – W indows V ista on page 111. Figure 68: Inter net Protocol Proper ties – Windows Vista 7. Ensure that both the Obtain an IP address[...]

Figure 69: Network connections – Windo ws XP Note: If a red X appears next to the Local Area Connection icon, check your connections. Y ou cannot successfully congure your system if the red X is present. 3. Right-click the Local Area Connection icon that represents the network adapter connecting the computer to the Satellite Gateway , and sele[...]

7. Click Properties . The Internet Protocol Properties dialog appears as shown in Figur e 71: Internet Pr otocol Pr operties – W indows XP on page 113. Figure 71: Inter net Protocol Proper ties – Windows XP 8. On the General tab, ensure that both the Obtain an IP address automatically and Obtain DNS server address automatically options are sele[...]

Figure 72: Accessing Local Area Connection Proper ties – Windows 2000 4. Ensure that both Client for Microsoft Networks and Internet Protocol (TCP/IP) are installed and checked in the Local Area Connection properties dialog as shown in Figure 73: Local Ar ea Connection Pr operties Dialog – W indows 2000 on page 122. Figure 73: Local Area Connec[...]

Figure 74: Inter net Protocol Proper ties – Windows 2000 8. On the General tab, ensure that both the Obtain an IP address automatically and Obtain DNS server address automatically options are selected. If not, select them. 9. Click OK to close the dialog box. 10. Click OK again to save the settings and close the Local Area Connection Properties d[...]

Figure 75: Mac System Preferences menu 2. Under Internet & Network, click the Network icon (shown circled in the gure). The Network screen appears as shown in Figur e 72: Accessing Local Ar ea Connection Pr operties – W indows 2000 on page 122. Figure 76: Mac Network screen 3. Ensure that the TCP/IP tab is selected. 4. Select Using DHCP fr[...]

Figure 77: Select DHCP from the configure drop-down menu 5. Click Apply Now to close the screen. Configuring a computer f or a public IP ad dress If it is desired or necessary for a computer to have a xed or permanent public IP address, the computer should be congured for a public IP addr ess . For more information about IP addresses, see Und[...]

Figure 78: Network connections – Windo ws Vista Note: If a red X appears next to the Local Area Connection icon, check your connections. Y ou cannot successfully congure your system if the red X is present. 3. Right-click the icon that represents the satellite modem network connection, and select Properties . The Local Area Connection-NIC Card[...]

6. Highlight the appropriate TCP/IP connection. Be careful not to uncheck the checkbox. 7. Click Properties . The Internet Protocol Properties dialog appears as shown in Figur e 80: Internet Pr otocol Pr operties – W indows V ista on page 119. Figure 80: Inter net Protocol Proper ties – Windows Vista 8. On the General tab, select Use the follow[...]

Figure 81: Accessing Local Area Connection Proper ties – Windows XP Note: If a red X appears next to the Local Area Connection icon, check your connections. Y ou cannot successfully congure your system if the red X is present. 5. Ensure that both Client for Microsoft Networks and Internet Protocol (TCP/IP) are installed and checked in the Loca[...]

Figure 83: Inter net Protocol Proper ties – Windows XP 9. On the General tab, select Use the following IP address. 10. T ype the desired address in the IP address eld. If you do not know what public IP address or range of addresses is available to you, see Understanding the modem addr ess and computer addr ess on page 107. 1 1. T ype the desir[...]

Figure 84: Accessing Local Area Connection Proper ties – Windows 2000 5. Ensure that both Client for Microsoft Networks and Internet Protocol (TCP/IP) are installed and checked in the Local Area Connection properties dialog as shown in Figure 73: Local Ar ea Connection Pr operties Dialog – W indows 2000 on page 122. Figure 85: Local Area Connec[...]

Figure 86: Inter net Protocol Proper ties – Windows 2000 9. On the General tab, select Use the following IP address. 10. T ype the desired address in the IP address eld. If you do not know what public IP address or range of addresses is available to you, see Understanding the modem addr ess and computer addr ess on page 107. 1 1. T ype the des[...]

Figure 87: Mac System Preferences menu 2. Under Internet & Network, click the Network icon (shown circled in the gure). The Network screen appears as shown in Figur e 88: Mac Network scr een on page 124. Figure 88: Mac Network screen 3. Ensure that the TCP/IP tab is selected. 4. Select Manually from the Congure drop-down list as shown in [...]

Figure 89: Select Manually from the configure drop-down menu 5. Select the desired IP address. There may be only one address available or a range of available addresses, depending on the customer ’ s service plan. For additional information, see Understanding the modem address and computer addr ess on page 107. 6. Click Apply Now to close the scr[...]

Figure 90: LAN settings – Inter net Explorer 4. Uncheck the check box next to Use a proxy server for your LAN. 5. Click OK . 6. Close Internet Explorer and re-launch it to enable the changes. Configuring Netscape to not use a pro xy server Follow these steps to congure Netscape Navigator to not use a proxy server . 1. T urn the computer on and[...]

4. In the Proxies pane on the right side of the window , select Direct connection to the Internet. 5. Click OK . 6. Close Netscape and re-launch it to enable the changes. 127 HN9000 Satellite Modem Installation Guide 1037576-0001 Re vision E Appendix A Computer settings[...]

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Appendix B Conf ormance with standar ds and directives The HN9000 satellite modem has been certied to conform to the standards shown in T able 19: HN9000 standar ds compliance on page 129. Additional information follows the table. T ab le 19: HN9000 standards compliance Standard Category FCC P ar t 15 f or the United States Electromagnetic Inter[...]

T ype of equipment: T wo-way Hughes system Model numbers: HN9000 (1500826-xxxx) The two-way Hughes system (HN9000 ) complies with the Canadian ICES-003, Class B standard. Canada Class B warning This Class B digital apparatus complies with Canadian ICES-003. Cet appareil numérique de la classe B est conforme á la norme NMB-003 du Canada. Operation[...]

Appendix C Acr on yms used in this guide Alternating current AC Antenna pointing AP American W ire Gauge A WG Bandwidth on demand BOD Canada CAN Continental United States CONUS Canadian Standards Association CSA DiSeqC antenna pointing tool DAPT Direct current DC Dynamic Host Conguration Protocol DHCP Domain Name System DNS Emission Control Logi[...]

Internet Protocol IP Internet Router Discovery Protocol IRDP Internet service provider ISP A Hughes proprietary routing protocol ISRP Local area network LAN Left-hand circular polarization LHCP Limited Liability Company LLC Low-noise block LNB Management information packet MIP Network address translation NA T Extended User Interface (network transf[...]

V alue added reseller V AR V ery small aperture terminal VSA T 133 HN9000 Satellite Modem Installation Guide 1037576-0001 Re vision E Appendix C Acronyms used in this guide[...]

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Index A Activate link 52, 54 Activating the HughesNet service 51, 52, 54 prerequisites 52 summary 54 Address, See IP address Advanced Pages (Advanced Conguration and Statistics) 71, 103 accessing 71 Alternate IP address for installer laptop 15 Antenna documentation 9 installing 6, 27 pointing 27, 30 Audience for this guide xv B Browser requireme[...]

Installing (continued) satellite modem (continued) summary 6 tasks 17 troubleshooting 40 Internet Gateway 2 IP address 13, 14, 15, 21, 57, 60, 66, 85, 100, 107, 108, 1 17 available addresses for computers and other devices 107 computer 107 DHCP 100 for opening System Control Center after commissioning 66 before commissioning 21 installer laptop com[...]

System Control Center (continued) opening 21, 66 after commissioning 21 prior to commissioning 21 parameters, format 71 Reception Information page 77 status and information screens, format 71 System Information page 84 System Status button colors 70 System Status page 73 T erminal Status page 81 T ransmission Information page 80 System Information [...]

HN9000 Satellite Modem Installation Guide 138 1037576-0001 Re vision E Index[...]