IBM 6584 manual

This Manual Supports: 300 Series, T ype IntelliStation, T ype 6584 6866 6867 6594 IBM Personal Computer PC 300 Series IntelliStation Volume 3: Hardware Maintenance Manual June, 2000 We Want Your Comments! (Please see page 339)[...]

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IBM Personal Computer PC 300 Series IntelliStation Volume 3: Hardware Maintenance Manual June, 2000 We Want Your Comments! (Please see page 339) IBM[...]

Note Before using this information and the product it supports, be sure to read the general information under “Notices” on page 348. Second Edition (January 2000) The following paragraph does not apply to the United Kingdom or any country where such provisions are inconsistent with local law: INTERNATIONAL BUSINESS MACHINES CORPORATION PROVIDES[...]

About this manual This (Volume 3) manual contains service and reference information for the IBM Personal Computer 300 Series, and the IBM Profession Workstation IntelliStation Type computers listed in front of this manual. For other type PC300/700, IntelliStation computers, refer to:  IBM Personal Computer, Volume 1, Hardware Maintenance Manual,[...]

Prenez connaissance de toutes les consignes de type Attention et Danger avant de procéder aux opérations décrites par les instructions. Lesen Sie alle Sicherheitshinweise, bevor Sie eine Anweisung ausführen. Accertarsi di leggere tutti gli avvisi di attenzione e di pericolo prima di effettuare qualsiasi operazione. iv IBM PC 300/IntelliStation [...]

Lea atentamente todas las declaraciones de precaución y peligro ante de llevar a cabo cualquier operación. v[...]

Related publications The following publications are available for IBM products. For more information, contact IBM or an IBM Authorized Dealer. For Information About See Publication PC300/700 and IntelliStation computers - Volume 1 HMM IBM Personal Computer Hardware Maintenance Manual Volume 1 (S83G-7789) PC300 and IntelliStation computers (Includin[...]

Contents About this manual ................. i i i Important safety information .......... i i i Related publications . . . . . . . . . . . . . . . . vi IBM PC Enhanced Diagnostics error codes ... 1 PC 300 - 6584/6594 ............... 2 1 General checkout . . . . . . . . . . . . . . . . . 24 Diagnostics and test information .......... 3 2 Product de[...]

Miscellaneous information . . . . . . . . . . . . 337 Send us your comments! ............ 3 3 9 Do you need technical references? ........ 3 4 0 Problem determination tips ........... 3 4 1 Notices . . . . . . . . . . . . . . . . . . . . . 348 viii IBM PC 300/IntelliStation Vol 3 HMM[...]

IBM PC Enhanced Diagnostics error codes Refer to the following Diagnostic Error Codes when using the IBM PC Enhanced Diagnostics test. See “Diagnostic and test information” section for information about the IBM PC Enhanced Diagnostics program. In the following index, “X” can represent any number. Diagnostic Error Code FRU/Action 000-000-XXX[...]

Diagnostic Error Code FRU/Action 000-197-XXX BIOS test warning 1 . Make sure component that is called out is enabled and/or connected 2. Re-run test 3. Component that is called out in warning statement 4. Component under test 000-198-XXX BIOS test aborted 1. If a component is called out, make sure it is enabled and/or connected 2. Flash the system [...]

Diagnostic Error Code FRU/Action 001-035-XXX System Device Reset condition detected 1 . System board 001-036-XXX System Register error 1 . System board 001-038-XXX System Extension failure 1 . Adapter card 2. System board 001-039-XXX System DMI data structure error 1. Flash the system 2. System board 001-040-XXX System IRQ failure 1 . Power-off/on [...]

Diagnostic Error Code FRU/Action 001-260-XXX 001-264-XXX System IRQ error 1 . System board 001-268-XXX System IRQ1 failure 1. device on IRQ1 2. System board 001-269-XXX System IRQ2 failure 1. device on IRQ2 2. System board 001-270-XXX System IRQ3 failure 1. device on IRQ3 2. System board 001-271-XXX System IRQ4 failure 1. device on IRQ4 2. System b[...]

Diagnostic Error Code FRU/Action 001-300-XXX System RTC Alarm failure 1 . System board 001-301-XXX System RTC Century byte error 1. Flash the system 2. System board 005-000-XXX Video Test Passed 1 . No action 005-00X-XXX Video error 1. Video card, if installed 2. System board 005-010-XXX 005-011-XXX 005-012-XXX 005-013-XXX Video Signal failure 1. V[...]

Diagnostic Error Code FRU/Action 005-197-XXX Video test warning 1 . Make sure component that is called out is enabled and/or connected 2. Re-run test 3. Component that is called out in warning statement 4. Component under test 005-198-XXX Video test aborted 1. If a component is called out, make sure it is enabled and/or connected 2. Flash the syste[...]

Diagnostic Error Code FRU/Action 006-198-XXX Diskette interface test aborted 1. If a component is called out, make sure it is enabled and/or connected 2. Flash the system and re-test 3. Go to “Undetermined problem” section. 006-199-XXX Diskette interface test failed, cause unknown 1. Go to “Undetermined problem” section. 2. Flash the system[...]

Diagnostic Error Code FRU/Action 011-197-XXX Serial port test warning 1 . Make sure component that is called out is enabled and/or connected 2. Re-run test 3. Component that is called out in warning statement 4. Component under test 011-198-XXX Serial port test aborted 1. If a component is called out, make sure it is enabled and/or connected 2. Fla[...]

Diagnostic Error Code FRU/Action 014-196-XXX Parallel port test halt, error threshold exceeded 1. Depress F3 to review the log file. 2. Re-start the test to reset the log file. 014-197-XXX Parallel port test warning 1 . Make sure component that is called out is enabled and/or connected 2. Re-run test 3. Component that is called out in warning state[...]

Diagnostic Error Code FRU/Action 015-035-XXX USB port Reset condition detected 1 . Remove USB Device(s) and re-test 2. System board 015-036-XXX USB port Register error 1 . System board 015-040-XXX USB port IRQ failure 1. Run setup and check for conflicts 2. Flash the system 3. System board 015-195-XXX USB port Test aborted by user 1 . Information 2[...]

Diagnostic Error Code FRU/Action 018-197-XXX PCI Card test warning 1 . Make sure component that is called out is enabled and/or connected 2. Re-run test 3. Component that is called out in warning statement 4. Component under test 018-198-XXX PCI Card test aborted 1. If a component is called out, make sure it is enabled and/or connected 2. Flash the[...]

Diagnostic Error Code FRU/Action 020-199-XXX PCI test failed, cause unknown 1. Go to “Undetermined problem” section. 2. Flash the system and re-test 3. Replace component under function test. 020-262-XXX PCI system error 1 . PCI card 2. Riser card, if installed 3. System board 025-000-XXX IDE interface Test Passed 1 . No action 025-00X-XXX 025-0[...]

Diagnostic Error Code FRU/Action 030-000-XXX SCSI interface Test Passed 1 . No action 030-00X-XXX 030-01X-XXX SCSI interface failure 1. SCSI signal cable 2. Check power supply 3. SCSI device 4. SCSI adapter card, if installed 5. System board 030-027-XXX SCSI interface Configuration/Setup error 1. SCSI signal cable 2. Flash the system 3. SCSI device[...]

Diagnostic Error Code FRU/Action 035-0XX-XXX RAID interface Failure 1. RAID signal cable 2. RAID device 3. RAID adapter card, if installed 4. System board 035-195-XXX RAID interface Test aborted by user 1 . Information 2. Re-start the test, if need to 035-196-XXX RAID interface test halt, error threshold exceeded 1. Depress F3 to review the log fil[...]

Diagnostic Error Code FRU/Action 071-196-XXX Audio port test halt, error threshold exceeded 1. Depress F3 to review the log file. 2. Re-start the test to reset the log file. 071-197-XXX Audio port test warning 1 . Make sure component that is called out is enabled and/or connected 2. Re-run test 3. Component that is called out in warning statement 4[...]

Diagnostic Error Code FRU/Action 080-198-XXX Game Port interface test aborted 1. If a component is called out, make sure it is enabled and/or connected 2. Flash the system and re-test 3. Go to “Undetermined problem” section. 080-199-XXX Game Port interface test failed, cause unknown 1. Go to “Undetermined problem” section. 2. Flash the syst[...]

Diagnostic Error Code FRU/Action 086-199-XXX Mouse Port interface test failed, cause unknown 1. Go to “Undetermined problem” section. 2. Flash the system and re-test 3. Replace component under function test. 089-000-XXX Microprocessor Test Passed 1 . No action 089-XXX-XXX Microprocessor failure 1 . Microprocessor(s) 2. System board 089-195-XXX [...]

Diagnostic Error Code FRU/Action 170-197-XXX Voltage Sensor(s) test warning 1 . Make sure component that is called out is enabled and/or connected 2. Re-run test 3. Component that is called out in warning statement 4. Component under test 170-198-XXX Voltage Sensor(s) test aborted 1. If a component is called out, make sure it is enabled and/or conn[...]

Diagnostic Error Code FRU/Action 175-198-XXX Thermal Sensor(s) test aborted 1. If a component is called out, make sure it is enabled and/or connected 2. Flash the system and re-test 3. Go to “Undetermined problem” section. 175-199-XXX Thermal Sensor(s) test failed, cause unknown 1. Go to “Undetermined problem” section. 2. Flash the system a[...]

Diagnostic Error Code FRU/Action 217-000-XXX Hard Disk Drive Test Passed 1 . No action 217-25X-XXX 217-26X-XXX Hard Disk Drive (IDE) error 1. Hard Disk Drive Cable 2. Check power supply voltages 3. Hard Disk drive (IDE) 4. System board 217-28X-XXX 217-29X-XXX Hard Disk Drive (SCSI) error 1. Hard Disk Drive Cable 2. Check power supply voltages 3. Ha[...]

PC 300 - 6584/6594 This section contains the general checkout procedures, additional service information, computer exploded view, Symptom-to-FRU indexes, undetermined problem, model tables, and parts listings for the IBM PC 300, type 6584/6594 computer. Note Service information is the same for types 6584/6594 computers, unless specifically identifi[...]

Hard disk drive boot error ........... 4 1 When to use the Low-Level Format program . . 42 Preparing the hard disk drive for use ...... 4 2 Product description . . . . . . . . . . . . . . . . 43 Specifications Type 6584 ............ 4 4 Specifications Type 6594 ............ 4 5 Additional service information ........... 4 6 Replacing a processor ..[...]

Access cover removal ............. 7 2 Top handle cover removal ........... 7 2 Front bezel removal/replacement ........ 7 3 System board removal ............. 7 4 System board installation ............ 7 4 Hard disk bracket removal ........... 7 4 Hard disk drive in non removable drive cage . . 75 Tab removal . . . . . . . . . . . . . . . . . . 76[...]

General checkout This general checkout procedure is for Type 6584/6594 computers. Attention The drives in the computer you are servicing might have been rearranged or the drive startup sequence changed. Be extremely careful during write operations such as copying, saving, or formatting. Data or programs can be overwritten if you select an incorrect[...]

001 (continued) – Insert the IBM PC Enhanced Diagnostics diskette into drive A. – Power-on all external devices. – Power-on the computer. – Check for the following response: 1. Readable instructions or the Main Menu. Note Type 6584/6594 computers default to come up quiet (No beep and no memory count and checkpoint code display) when no erro[...]

(CONTINUED) 003 (continued)  If the printer has incorrect responses, go to “Printer” on page 28.  If the display has problems such as jittering, rolling, shifting, or being out of focus, go to “Display” on page 31. 26 IBM PC 300/IntelliStation Vol 3 HMM[...]

Module test menu and hardware configuration report Depending on the diagnostics version level you are using, the installed devices in the computer are verified in one of two ways: 1. At the start of the diagnostic tests, the Module Test Menu is displayed. Normally, all installed devices in the computer are highlighted on the menu. 2. At the start o[...]

Keyboard Note If a mouse or other pointing device is attached, remove it to see if the error symptom goes away. If the symptom goes away, the mouse or pointing device is defective. 001 – Power-off the computer. – Disconnect the keyboard cable from the system unit. – Power-on the computer and check the keyboard cable connector on the system un[...]

Power supply If the power-on indicator is not on, the power-supply fan is not running, or the computer will not power-off, do the following. Check/Verify FRU/Action 1. Verify that the voltage-selector switch is set for the correct voltage. Correct the voltage-selector switch setting. 2. Check the following for proper installation.  Power Cord ?[...]

20-pin main power supply connection See “System board layout” on page 77 for connector location. Attention These voltages must be checked with the power supply cables connected to the system board. 1 10 11 20 Pin Signal Function 1 3.3 V +3.3 V dc 2 3.3 V +3.3 V dc 3 COM Ground 4 5 V +5 V dc 5 COM Ground 6 5 V +5 V dc 7 COM Ground 8 POK Power Go[...]

Display If the screen is rolling, replace the display assembly. If that does not correct the problem, replace the video adapter (if installed) or replace the system board. If the screen is not rolling, do the following to run the display self-test: 1. Power-off the computer and display. 2. Disconnect the display signal cable. 3. Power-on the displa[...]

Diagnostics and test information The following tools are available to help identify and resolve hardware-related problems:  Power-on self-test (POST)  POST Beep Codes  Error Code Format  IBM PC Enhanced Diagnostics Power-on self-test (POST) Each time you power-on the system, it performs a series of tests that check the operation of the [...]

Note Type 6584/6594 computers default to come up quiet (No beep and no memory count and checkpoint code display) when no errors are detected by POST. To enable Beep and memory count and checkpoint code display when a successful POST occurs: 1. Enable Power on Status in setup. See “Setup Utility program” on page 41. Error code format This sectio[...]

IBM PC Enhanced Diagnostics The IBM PC Enhanced Diagnostics programs use a full range of diagnostic utilities to determine the operating condition of the computers hardware components. The user interface is WaterGate's PC-Doctor which serves as the control program for running the IBM PC Enhanced Memory Diagnostics and the suite of diagnostic t[...]

 Use the cursor movement keys to navigate within the menus.  The Enter key is used to select a menu item.  The Esc key is used to back up to the previous menu.  For online help select F1. Running diagnostic tests There are four ways to run the diagnostic tests: 1. Using the cursor movement keys, highlight Run Normal Test or Run Quick Te[...]

1. Select the DIAGNOSTICS option on the toolbar and press Enter . 2. Highlight either the 'Memory Test-Full' or 'Memory Test-Quick option and press Enter .  Memory Test-Full The full memory test will take about 80 seconds per MB of memory and will detect marginal, intermittent, and solid (stuck) memory failures.  Memory Test-Qu[...]

Date: Contains the date on which the diagnostic test was run. Date is retrieved from CMOS and displayed using the YYYYMMDD format. ChkDigits: Contains a 2-digit check-digit value to ensure that:  Diagnostics were run on the specified date  Diagnostics were run on the specified IBM computer  The diagnostic error code is recorded correctly T[...]

Quick and Full erase - hard drive The IBM PC Enhanced Diagnostics Program offers two hard drive format utilities:  Quick Erase Hard Drive  Full Erase Hard Drive The Quick Erase Hard Drive provides a DOS utility that performs the following:  Destroys the Master Boot Record (MBR) on the hard drive.  Destroys all copies of the FAT Table on[...]

 Select Utility  Select Asset EEPROM Backup  follow instructions on screen. Viewing the test log Errors reported by the diagnostic test will be displayed by the program as a failed test. To view details of a failure or to view a list of test results, do the following from any test category screen:  Press F3 to activate the log File  [...]

Message Failure Found Recommended Actions Corrupt BIOS Information in BIOS is not as expected. Not able to find expected DMI information from BIOS. Memory controller chipset vendor ID does not match expected value. Reflash the BIOS. Perform boot block recovery. Replace the system board. Test aborted by user User stopped test. Restart test. Note: &q[...]

Setup Utility program Attention A customized setup configuration (other than default settings) might exist on the computer you are servicing. Running the Setup Utility program might alter those settings. Note the current configuration settings and verify that the settings are in place when service is complete. To start the Setup Utility program, se[...]

Cause Actions The boot sector on the start-up drive is corrupted. The drive must be formatted, do the following: 1. Attempt to access and recover (back-up) the failing hard disk drive. 2. Using the operating systems programs, format the hard disk drive. 3. Go to “Preparing the hard disk drive for use” on page 42. The drive is defective. Replace[...]

Product description The PC 300 Type 6584/6594 computers are available in 4 x 5, (Four drive bays, Five I/O adapter slots which includes an AGP slot) as Type 6584 desktop and 6 x 7, (Six drive bays, Seven I/O adapter slots, which includes an AGP slot) as Type 6594 micro-tower models. Note Service information is the same for types 6584 and 6594 compu[...]

Specifications Type 6584 Feature Description Size Depth: 450 mm (17.7 inches) Height: 134 mm (5.3 inches) Width: 447 mm (17.6 inches) Weight Weight: 11.3 kg (25 lb) 1 Environment Air temperature: - System on: 10° to 35°C (50° to 95°F) - System off: 10° to 50°C (50° to 122°F) Humidity: - System on: 8% to 80% - System off: 8% to 80% Maximum a[...]

Specifications Type 6594 Feature Description Size Depth: 445 mm (17.5 inches) Height: 492 mm (19.4 inches) Width: 200 mm (7.9 inches) Weight Weight: 17.3 kg (38 lb) Fully configured 4 Environment Air temperature: - System on: 10° to 35°C (50° to 95°F) - System off: 10° to 50°C (50° to 122°F) Humidity: - System on: 8% to 80% - System off: 8%[...]

Additional service information The following additional service information supports the PC 300 types 6584/6594 computer.  “Replacing a processor”  “Replacing a system board” on page 47  “Security features” on page 47  “Passwords” on page 47  “Vital Product Data” on page 49  “Management Information Format (MI[...]

Replacing a system board Notes 1. The BIOS and Vital Product Data (VPD) for the computer you are servicing must be installed on the new system board (FRU) after it is installed in the computer. To do this, you must run the Flash Update program using the Flash Update diskette . See “BIOS levels” on page 53 “Vital Product Data” on page 49, an[...]

Power-on password: A power-on password denies access to the computer by an unauthorized user when the computer is powered on. When a power-on password is active, the password prompt appears on the screen each time the computer is powered on. The computer starts after the proper password is entered. Removing a power-on password To service a computer[...]

Administrator password: The administrator password is used to restrict access to the Configuration/Setup Utility program. If the administrator password is activated, and you do not enter the administrator password, the configuration can be viewed but not changed. Note Type 6584/6594 has Enhanced Security Mode. If Enhanced Security mode is enabled a[...]

The customer has the option to purchase serial number information and services from Retain-a-Group. It is the customer's responsibility to maintain the MIF file and to inform Retain-a-Group of any changes to the file. Some customers may request their servicers to assist them in maintaining the MIF file when serialized components are replaced d[...]

Hard disk drive jumper settings IDE hard disk drives for the PC 300 series computers use jumpers to set the drives as primary (master) or secondary (slave). Attention For drives not shown below, refer to the label on the hard disk drive for the hard disk drive settings. IDE hard disk drive settings .1/ Primary (Master) Hard Disk Drive .2/ Secondary[...]

CD-ROM drive jumper settings CD-ROM and PC/CD-ROM drives use jumpers or tabs to set the drives as primary (master) or secondary (slave). Refer to the drive connector labels or the figures below for the drive settings. AUDIO IDE INTERFACE See Jumper Settings Below DC INPUT RGGL 5V G G 12V 39 40 1 2 CD-ROM, PD/CD-ROM Type Primary (Master) Secondary ([...]

BIOS levels An incorrect level of BIOS can cause false error and unnecessary FRU replacement. Use the following information to determine the current level of BIOS installed in the computer, the latest BIOS available for the computer, and where to obtain the latest level of BIOS.  Current Level BIOS information. – Run the Configuration Utility [...]

Flash (BIOS/VPD) update procedure Attention Refer to the information label located inside the system unit cover for any model-specific information. 1. Power-off the computer. 2. Insert the flash update diskette into drive A. 3. Power-on the computer. 4. When the Update Utility appears; select your country/keyboard, then press Enter . 5. If the comp[...]

Power management Power management reduces the power consumption of certain components of the computer such as the system power supply, processor, hard disk drives, and some monitors. Advanced Power Management and Rapid Resume Manager are features of some personal computers. Advanced Configuration and Power Interface (ACPI) BIOS: Being an ACPI BIOS [...]

Set display to be disabled or to be reduced at these power states: – Standby : Screen is blank, but can be restored immediately when any activity is detected. – Suspend : Monitor uses less power than in Standby mode. Screen image is restored after a few seconds when any activity is detected. – Off : Monitor power is off. Press Monitor power b[...]

 Modem Ring Detect: With this feature set to Enabled , the computer will turn on automatically when a ring is detected on the internal modem.  Wake Up on Alarm: You can specify a date and time at which the computer will be turned on automatically. This can be either a single event or a daily event.  PCI Wake Up: PCI Wake Up uses PCI Power [...]

6. Before you exit from the program, select Save Settings from the Configuration/Setup Utility program menu. 7. To exit from the Configuration/Setup Utility program, press Esc and follow the instructions on the screen. Wake on LAN This setting is used to enable or disable the IBM-developed Wake on LAN feature. This feature makes it possible for the[...]

System board memory The following matrix cross-references the name of the computer (printed on the logo) and the size, speed, and type of memory modules supported in the computer. Note RAMBUS inline memory module (RIMM) is used in the type 6584/6594 computer. RIMM modules are not compatible with SIMM or DIMM memory modules. Refer to the information[...]

Procedures to determine memory errors: 1. If a memory error occurs, and the system is operational, run memory diagnostics. 2. If a memory error occurs, and the system is not operational: a. Remove one RIMM module at a time until the system comes up. Note All unused RIMM sockets must have a C-RIMM installed. b. Run memory diagnostics. c. Install the[...]

Computer exploded view (Type 6584) I/O connectors and removal procedures for the cover, CD-ROM/hard drive bracket, CD-ROM drive, hard drive, EIDE and SCSI cable routing, Diskette drive, system board, riser card, power supply, and fan/speaker bracket removal are on the following pages. PC 300 - 6584/6594 61[...]

Input/Output connectors 2 2 1 1 USB 1 P arallel K eyboard Mouse Monitor Serial 1 Serial 2 USB 2 62 IBM PC 300/IntelliStation Vol 3 HMM[...]

Top and front cover removal Pull Latches To remove top and front cover: 1. Pull left and right pull latches forward then pull cover forward. 2. Lift cover up from the chassis. To install top and front cover: 1. Slide cover down onto the chassis about 4-inches (10.16 cm) from the rear of chassis. 2. Slide cover back to engage the left and right latc[...]

CD-ROM/hard drive bracket To open the CD-ROM/hard drive bracket: 1. Remove the top cover. 2. Slide the plastic spring loaded cage retainer to the left. 3. Lift the cage up and swing it back to the service position. CD-ROM drive removal To remove the CD-ROM drive: 1. Remove the top cover. 2. Put the CD-ROM/hard drive bracket in its service position.[...]

Hard drive removal To remove the hard drive: 1. Remove the top cover. 2. Put the CD-ROM/hard drive bracket in its service position. 3. Disconnect the hard drive signal and power cables. 4. Push in on the left and right plastic tabs of the hard drive rails. 5. Pull the hard drive out of the bracket. Note Remove the plastic rails from the old hard dr[...]

Diskette drive removal To remove the diskette drive: 1. Remove the top cover. 2. Disconnect the diskette drive signal and power cables. 3. Remove the front screw of the diskette drive cage. 4. Pull the diskette drive out of the chassis. 5. Remove the two side screws from the diskette drive cage. 6. Remove the diskette drive from its cage. 66 IBM PC[...]

System board removal System Board Rail Ta b Ta b Latch Lift Here Lift Here Pull Here System Board To remove the system board: 1. Remove the top cover. 2. Remove all cables connected to the system board. 3. Remove the AGP card, if installed. 4. Remove the retainer side bracket thumb screw. 5. Swing open the retainer side bracket and remove it from t[...]

Riser card removal To remove the riser card: 1. Remove the top cover. 2. Remove the system board. 3. Disconnect all cables from the front and back of the riser card. 4. Remove the two top screws securing the riser card. 5. Remove the riser card from the chassis. Power supply removal Note 1. Make sure the power supply voltage switch is set to the pr[...]

Fan and speaker bracket removal Note 1. If you remove the LED/power cable or the RFID antenna cable, make sure it is routed the same way it was installed. 2. When removing the C2 switch assembly from the fan bracket, use care to pry the switch (alternating at both ends of the switch) from its mounting studs. 3. Make sure the RFID antenna cable is g[...]

Computer exploded view (Type 6594) I/O connectors and removal procedures for the access cover, top handle cover, system board, hard disk drive, tab, and fan cage, air baffle, and card guide are on the following pages. 70 IBM PC 300/IntelliStation Vol 3 HMM[...]

Input/Output connectors 2 2 1 1 USB 2 Par allel Line In Microphone Line Out Ke yboard Mouse Serial 1 Serial 2 USB 1 PC 300 - 6584/6594 71[...]

Access cover removal Socket 7 Socket 7 Cover- Release Ta b Unlock cover from back of the system unit before removing cover. Top handle cover removal Attention Do not lift handle cover too high or the tabs will break. 72 IBM PC 300/IntelliStation Vol 3 HMM[...]

Front bezel removal/replacement PC 300 - 6584/6594 73[...]

System board removal System Board Rail Ta b Ta b Latch Lift Here Lift Here Pull Here System Board System board installation Ta b Push Here System Board Ta b Hole Hard disk bracket removal 74 IBM PC 300/IntelliStation Vol 3 HMM[...]

Hard disk drive in non removable drive cage PC 300 - 6584/6594 75[...]

Tab removal Fan cage, air baffle, speaker/card guide removal Push in on the latches as shown by arrows to release the fan cage, air baffle, or speaker/card guide. Note After releasing the latch on the speaker/card guide, slide it away from the latch to disengage it from the chassis. 76 IBM PC 300/IntelliStation Vol 3 HMM[...]

System board layout 123 System board locations .1/ Processor fan connector (not used) .2/ Processor socket .3/ RIMM socket 1 .4/ RIMM socket 2 .5/ AGP connector .6/ Battery .7/ Keyboard/Mouse connectors .8/ Serial 1,2 connectors .9/ USB connectors .1ð/ Recovery jumper .11/ PC PCI connector (not used) .12/ Parallel connector .13/ Line Out connector[...]

System board jumper settings The following table contains the jumper setting information. (D) indicates the default setting. Clear CMOS/Flash Boot Block Recovery Use the recovery jumper setting to Clear CMOS or to Flash Boot Block Recover. Processor Speed Settings Processor speed for the PC 300 type 6584/6594 computers are fixed and are determined [...]

Riser cards (Type 6584) Riser card, ISA/PCI, front view Wa ke on LAN Speaker T amper Po w e r LEDs FDD Connector CD Audio PCI1 PCI2 PCI3 Fa n RFID Alert on LAN SCSI LED ISA1 System Board Connector ISA2 Riser card, PCI, front view Wak e on LAN Speaker T amper Pow e r LEDs FDD Connector CD Audio PCI Fan RFID Alert on LAN SCSI LED PCI PCI PCI PC 300 -[...]

Riser card, back view (both cards) Primar y IDE P ower Connector Secondary IDE 80 IBM PC 300/IntelliStation Vol 3 HMM[...]

Riser card (Type 6594) F ront F an PCI System Board Connector CD Audio SCSI LED Wa ke on LAN Aler t on LAN Hard Disk F an 1 Diskette Hard Disk F an 2 RF ID T amper Po w e r IDE Primar y IDE Secondary Speaker P ower/LED PC 300 - 6584/6594 81[...]

Symptom-to-FRU index The Symptom-to-FRU index lists error symptoms and possible causes. The most likely cause is listed first. Always begin with “General checkout” on page 24. See “IBM PC Enhanced Diagnostics error codes” on page 1 when running diagnostics. This index can also be used to help you decide which FRUs to have available when ser[...]

Beep symptoms Beep symptoms are short tones or a series of short tones separated by pauses (intervals without sound). See the following examples. Beeps Description 1-2-X  One Beep  A pause (or break)  Two beeps  A pause (or break)  Any number of beeps 4 Four continuous beeps Beep Symptom FRU/Action 1-1-3 CMOS read/write error 1 . Run[...]

Beep Symptom FRU/Action 3-3-4 Screen initialization failed. 1 . Video Adapter (if installed) 2. System Board 3. Display 3-4-1 Screen retrace test detected an error. 1 . Video Adapter (if installed) 2. System Board 3. Display 3-4-2 POST is searching for video ROM. 1 . Video Adapter (if installed) 2. System Board 4 1 . Video Adapter (if installed) 2.[...]

Symptom/Error FRU/Action No beep during POST. 1 . See “Undetermined problem” on page 104. 2. System Board 3. Memory Module 4. Any Adapter or Device 5. Riser Card 6. Power Cord 7. Power Supply PC 300 - 6584/6594 85[...]

POST error codes In the following index, “X” can represent any number. POST Error Code FRU/Action 000 SCSI Adapter not enabled. 1. Verify adapter device and Bus Master fields are enabled in PCI configuration program. See documentation shipped with computer. 02X 1 . SCSI Adapter 08X Check SCSI terminator installation. 1 . SCSI Cable 2. SCSI Term[...]

POST Error Code FRU/Action 162 Configuration mismatch. 1. Run Setup and verify Configuration 2. Had a device been added, removed, changed location? If not, suspect that device. 3. Power-on external devices first, then power-on computer. 4. CMOS Backup Battery (See page “Safety information” on page 332.) 5. System Board 6. Riser card 162 And una[...]

POST Error Code FRU/Action 168 Alert on LAN2 error 1 . Run Setup. Check to see that Ethernet and Alert on LAN2 are enabled. 2. System Board 3. Riser card 17X, 18X 1 . C2 Security 175 1 . Run Configuration (See “Setup Utility program” on page 41.) 2. System Board 176 1. Covers were removed from the computer. 177 Corrupted Administrator Password.[...]

POST Error Code FRU/Action 229 External cache test error. 1. L2 Cache Memory 2. System Board 262 POST detected a base memory or extended memory type error. 1 . Run Setup. Check System Summary menu for memory type change. (See “Setup Utility program” on page 41.) 2. Run the Extended Memory Diagnostic tests. 301 1 . Keyboard 2. Keyboard Cable 3. [...]

POST Error Code FRU/Action 6XX Not listed above. 1 . Diskette Drive 2. System Board 3. Riser card 4. External Drive Adapter 5. Diskette Drive Cable 6. Power Supply 762 Math coprocessor configuration error. 1 . Run Setup 2. Processor 3. System Board 7XX Not listed above. 1 . Processor 2. System Board 962 Parallel port configuration error. 1 . Run Co[...]

POST Error Code FRU/Action 1117 Failed baud rate test. 1 . Run Enhanced Diagnostics 1162 Serial port configuration error. 1 . Run Configuration 2. Serial Adapter (if installed) 3. System Board 11XX Not listed above. 1 . System Board 1201 1 . System Board 2. Any Serial Device 1202 , 1206 , 1208 , 1209 , 12XX 1 . Dual Async Adapter/A 2. System Board [...]

POST Error Code FRU/Action 180X, 188X PCI configuration or resource error. 1. Run Setup and verify PCI/ISA configuration settings. 2. If necessary, set ISA adapters to “Not available” to allow PCI adapters to properly configure. 3. Remove any suspect ISA adapters. 4. Rerun diagnostics. 5. PCI Adapter 1962 Boot sequence error. 1. Possible hard d[...]

POST Error Code FRU/Action 3115, 3140 1 . Network Attached? 2. LF Translator 3. Alternate PC Network-Adapter 4. Cable Problem 31XX 1. Alternate PC Network Adapter 2. LF Translator 3. Cable Problem 36XX 1 . GPIB Adapter 38XX 1 . DAC Adapter 4611 , 4630 1 . Multiport/2 Interface Board 2. Multiport/2 Adapter 4612 , 4613 4640 , 4641 1 . Memory Module P[...]

POST Error Code FRU/Action 8601 , 8602 1 . Pointing Device (Mouse) 2. System Board 8603 , 8604 1 . System Board 2. Pointing Device (Mouse) 86XX Not listed above 1 . Mouse 2. System Board 89XX 1. PC Music Adapter 2. MIDI Adapter Unit 91XX 1. Optical Drive 2. Adapter 96XX 1 . SCSI Adapter 2. Any SCSI Device 3. System Board 4. Riser card 10101 , 10102[...]

POST Error Code FRU/Action 101XX Not listed above. 1 . Modem Adapter/A 2. Data/Fax Modem 3. System Board 4. Riser card 10450 , 10451 , 10490 10491 , 10492 , 10499 Read/write error. 1 . Run Enhanced Diagnostics 2. Hard Disk Drive 3. System Board 4. Riser card 10452 Seek test error. 1 . Run Enhanced Diagnostics 10453 Wrong drive type? Information onl[...]

POST Error Code FRU/Action 10635 1 . Power-off computer, wait ten seconds; then power-on the computer. 2. Ethernet Adapter 10651, 10660 1 . Check Cables 2. Ethernet Adapter 106XX Not listed above. 1 . Ethernet Adapter 107XX 1 . 5.25-inch External Diskette Drive 2. 5.25-inch Diskette Drive Adapter/A 109XX Check the adapter cables. 1 . ActionMedia Ad[...]

POST Error Code FRU/Action 161XX 1 . FaxConcentrator  Adapter 164XX 1. 120 MB Internal Tape Drive 2. Diskette Cable 3. System Board 4. Riser card 16500 1 . 6157 Tape Attachment Adapter 16520 , 16540 1. 6157 Streaming Tape Drive 2. 6157 Tape Attachment Adapter 166XX, 167XX 1. Token Ring Adapter 2. System Board 3. Riser card 18001 to 18029 1 . Wiz[...]

POST Error Code FRU/Action 20105 to 20110 1 . Printer/Scanner Option 2. Image Adapter/A 3. Memory Module DRAM, VRAM Image Adapter/A Memory Test failure indicated by graphic of adapter. 1 . Replace memory module (shown in graphic.) 206XX 1 . SCSI-2 Adapter 2. Any SCSI Device 3. System Board 4. Riser card 208XX Verify there are no duplicate SCSI ID s[...]

POST Error Code FRU/Action 216XX 1 . Scanner 217XX If an external device, and power-on LED is off, check external voltages. 1 . Rewritable Optical Drive 2. SCSI Adapter 3. SCSI Cable 218XX Check for multi CD tray, or juke box. 1 . Changer 219XX 1 . SCSI Communications Device 24201 Y0, 24210 Y0 Be sure wrap plug is attached. 1 . ISDN/2 Adapter 2. IS[...]

POST Error Code FRU/Action 27562 1 . External Power Control not connected 2. External Power Control 3. ServerGuard Adapter 27563 , 27564 1 . External Power Control 2. ServerGuard Adapter 275XX 1 . Update Diagnostic Software 27801 to 27879 1 . Personal Dictation System Adapter 2. System Board 3. Riser card 27880 to 27889 1 . External FRU (Speaker, M[...]

Miscellaneous error messages Message/Symptom FRU/Action CMOS Backup Battery inaccurate. 1 . CMOS Backup Battery See page “Safety information” on page 332. 2. System Board Changing colors. 1 . Display Computer will not power-off. See “Power supply” on page 29. 1 . Power Switch 2. System Board 3. Riser card Computer will not RPL from server 1[...]

Message/Symptom FRU/Action Incorrect memory size during POST. 1. Run the Memory tests. 2. Memory Module 3. System Board “Insert a Diskette” icon appears with a known-good diagnostics diskette in the first 3.5-inch diskette drive. 1 . Diskette Drive 2. System Board 3. Diskette Drive Cable 4. Riser card 5. Network Adapter Intensity or color varie[...]

Message/Symptom FRU/Action Serial or parallel port device failure (adapter port). 1 . External Device Self-Test OK? 2. External Device 3. Cable 4. Alternate Adapter 5. System Board 6. Riser Card Some or all keys on the keyboard do not work. 1 . Keyboard 2. Keyboard Cable 3. System Board PC 300 - 6584/6594 103[...]

Undetermined problem Check the power supply voltages. See “Power supply” on page 29. If the voltages are correct, return here and continue with the following steps. 1. Power-off the computer. 2. Remove or disconnect the following, if installed, one at a time: a. Non-IBM devices b. External devices (modem, printer, or mouse) c. Any adapters d. R[...]

Model tables - Country/Region/Language Use this table to identify the country/region/language of the specific Models that are listed in the Type/Model configuration tables section. In most cases, country or language designation will be identified by the last digit of the model number. Some models might be listed twice, as X and (J), for Country/Lan[...]

Type/Model configuration tables (6584/6594) Notes  Some open bay models are identified as AAP (Authorized Assembler Program) models. AAP models are manufactured by IBM without certain devices such as: – Graphics – Hard Disk Drive – CD-ROM unit – Memory – Video or other option card – Preload AAP IBM Dealers and Business Partners  i[...]

Preload N/A Windows 98 Windows NT N/A Windows 98 Windows NT Windows 98 Windows NT Windows NT Windows 98 CD-ROM N/A 48X Max 48X Max N/A 48X Max 48X Max 48X Max 48X Max 48X Max 48X Max Bays/Slots 4X5 4X5 4X5 4X5 4X5 4X5 4X5 4X5 4X5 GM 4X5 GM Graphics N/A SR9 4X - 16 MB SR9 4X - 16 MB N/A SR9 4X - 16 MB SR9 4X - 16 MB SR9 4X - 16 MB SR9 4X - 16 MB SR9[...]

Preload Windows 2000 Windows 98 Windows NT Windows 98 Windows NT Windows 2000 Windows 98 Windows 98 Windows NT Windows NT CD-ROM 48X Max N/A N/A N/A N/A N/A N/A N/A N/A N/A Bays/Slots 4X5 4X5 4X5 4X5 ISA riser 4X5 ISA riser 4X5 4X5 4X5 ISA riser 4X5 ISA riser 4X5 Graphics SR9 4X - 16 MB SR9 2X - 8 MB SR9 2X - 8 MB SR9 2X - 8 MB SR9 2X - 8 MB SR9 2X[...]

Preload N/A N/A N/A N/A CD-ROM N/A N/A N/A N/A Bays/Slots 4X5 4X5 4X5 ISA riser 4X5 ISA riser Graphics N/A N/A N/A N/A Hard Drive N/A N/A N/A N/A Memory N/A N/A N/A N/A Processor 733 MHz 800 MHz 733 MHz 800 MHz Table 2 (Page 3 of 3). PC 300 Type 6584 - Desktop Model C1X C2X C3X C4X Notes: 1. N/A = Not included in model. 2. For last digit model numb[...]

Preload N/A Windows NT N/A Windows NT Windows NT Windows NT N/A N/A Windows 98 Windows NT CD-ROM N/A 48X Max N/A 48X Max 48X Max 48X Max N/A N/A 48X Max 48X Max Bays/Slots 6X7 6X7 6X7 6X7 6X7 6X7 6X7 6X7 6X7 6X7 Graphics N/A SR9 4X - 16 MB N/A SR9 4X - 16 MB SR9 4X - 16 MB SR9 4X - 16 MB N/A N/A S3 AGP2 - 8 MB S3 AGP2 - 8 MB Hard Drive N/A 20.4 GB [...]

Preload Windows 98 Windows NT Windows 2000 CD-ROM 48X Max 48X Max 48X Max Bays/Slots 6X7 6X7 6X7 Graphics SR9 2X - 8 MB SR9 2X - 8 MB SR9 2X - 8 MB Hard Drive 20.4 GB EIDE 20.4 GB EIDE 20.4 GB EIDE Memory 128 MB RIMM 128 MB RIMM 128 MB RIMM Processor 800 MHz 800 MHz 800 MHz Table 3 (Page 2 of 2). PC 300 Type 6594 - Microtower Model E5X(J) E6X(J) E7[...]

Notes: 112 IBM PC 300/IntelliStation Vol 3 HMM[...]

Parts (Type 6584) 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 PC 300 - 6584/6594 113[...]

Parts listing Index System (Type 6584) FRU No. 1 Top and Front Cover Assembly 01K6030 2 CD-ROM (48X Max) 09N0735 3 9.1 GB SCSI 7200RPM Hard Disk Drive 36L8648 3 10.1 GB EIDE Hard Disk Drive 37L5717 3 20.4 GB EIDE Hard Disk Drive 36L8628 4 Hard drive Cage Latch Kit 33L2606 5 1.44 MB, 3.5-Inch Diskette Drive 75H9550 5 1.44 MB, 3.5-Inch Diskette Drive[...]

Parts (Type 6594) 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 23 24 25 26 27 28 22 PC 300 - 6584/6594 115[...]

Parts listing Index System (Type 6594) FRU No. 1 Handle Assembly 33L2555 2 Power Switch/LED Cable Assembly 12J4510 3 Front Bezel 12J4495 4 CD-ROM (48X Max) 09N0735 5 13.5 GB EIDE Hard Disk Drive 36L8689 5 20.4 GB EIDE Hard Disk Drive 36L8628 6 Louver Blank Bezels 01K1889 7 1.44 MB, 3.5-Inch Diskette Drive 75H9550 7 1.44 MB, 3.5-Inch Diskette Drive [...]

Index System (Type 6594) FRU No. Miscellaneous Hardware Kit includes: (2)M4X12 Screw, carrying handle (6)I/O blanks (4)M3.5X0.6 screw, thread forming (4)M3.0X0.5 screw, thread forming (12)Rubber isolating grommets (12)6-32 screw, hard drive shoulder 33L2561 Misc. Optional Bezels 09N5871 Mouse - Scrollpoint 2 28L1865 Rail, system board 03K9626 Riser[...]

Keyboards - PCNext Lite (PC 300 Type 6584/6594) Arabic 37L2518 Belgian-French 37L2519 Belgian-UK 37L2520 Brazil/Portugal 28L1826 Bulgarian 37L2521 Chinese 37L2548 Czech 37L2522 Danish 37L2523 Dutch 37L2524 French 37L2525 French/Canadian-ID 058 37L0912 French/Canadian-ID 445 37L2515 German 37L2526 Greek 37L2527 Hebrew 37L2528 Hungarian 37L2529 Itali[...]

Computer Power Cords Display and Monitor Information Display and monitor information is separately available and is listed under “Related publications” on page vi. Arabic Countries 14F0033 Argentina 36L8880 Australia 93F2365 Belgium 1339520 Bulgaria 1339520 Canada 93F2364 Chile 14F0069 China (Aptiva 2173) 02K0545 Czechoslovakia 1339520 Denmark [...]

120 IBM PC 300/IntelliStation Vol 3 HMM[...]

IntelliStation - 6866 This section contains the general checkout procedures, additional service information, computer exploded view, Symptom-to-FRU indexes, undetermined problem, model tables, and parts listings for the IBM IntelliStation, type 6866 computer. Note This manual and the diagnostic tests are intended to test only IBM products. Non-IBM [...]

Replacing a processor/Installing a second microprocessor . . . . . . . . . . . . . . . 144 Replacing a system board .......... 1 4 6 Security features . . . . . . . . . . . . . . . 146 Passwords . . . . . . . . . . . . . . . . . 147 Power-on password . . . . . . . . . . . . 147 Administrator password . . . . . . . . . . 147 Administrator password c[...]

Beep symptoms . . . . . . . . . . . . . . . . 186 No beep symptoms ............. 1 8 7 POST error codes .............. 1 8 9 Miscellaneous error messages ........ 2 0 3 Undetermined problem . . . . . . . . . . . . . 206 Model tables - Country/Region/Language ..... 2 0 7 Type/Model configuration tables (6866) .... 2 0 8 Parts (Type 6866) ...........[...]

General checkout This general checkout procedure is for Type 6866 computers. Attention The drives in the computer you are servicing might have been rearranged or the drive startup sequence changed. Be extremely careful during write operations such as copying, saving, or formatting. Data or programs can be overwritten if you select an incorrect driv[...]

001 (continued) – Insert the IBM PC Enhanced Diagnostics diskette into drive A or CD into the CD drive. – Power-on all external devices. – Power-on the computer. – Check for the following response: 1. Readable instructions or the Main Menu. Note Type 6866 computers default to come up quiet (No beep and no memory count and checkpoint code di[...]

(CONTINUED) 003 (continued)  If the printer has incorrect responses, go to “Printer” on page 128.  If the display has problems such as jittering, rolling, shifting, or being out of focus, go to “Display” on page 131. 126 IBM PC 300/IntelliStation Vol 3 HMM[...]

Module test menu and hardware configuration report Depending on the diagnostics version level you are using, the installed devices in the computer are verified in one of two ways: 1. At the start of the diagnostic tests, the Module Test Menu is displayed. Normally, all installed devices in the computer are highlighted on the menu. 2. At the start o[...]

Keyboard Note If a mouse or other pointing device is attached, remove it to see if the error symptom goes away. If the symptom goes away, the mouse or pointing device is defective. 001 – Power-off the computer. – Disconnect the keyboard cable from the system unit. – Power-on the computer and check the keyboard cable connector on the system un[...]

Power supply If the power-on indicator is not on, the power-supply fan is not running, or the computer will not power-off, do the following. Check/Verify FRU/Action 1. Check the following for proper installation.  Power Cord  On/Off Switch connector  System Board Power Supply connectors  microprocessor(s) connection Reseat 2. Check the [...]

20-pin main power supply connection See “System board layout” on page 183 for connector location. Attention These voltages must be checked with the power supply cables connected to the system board. 1 10 11 20 Pin Signal Function 1 3.3 V +3.3 V dc 2 3.3 V +3.3 V dc 3 COM Ground 4 5 V +5 V dc 5 COM Ground 6 5 V +5 V dc 7 COM Ground 8 POK Power G[...]

Display If the screen is rolling, replace the display assembly. If that does not correct the problem, replace the video adapter (if installed) or replace the system board. If the screen is not rolling, do the following to run the display self-test: 1. Power-off the computer and display. 2. Disconnect the display signal cable. 3. Power-on the displa[...]

Diagnostics and test information The following tools are available to help identify and resolve hardware-related problems:  Power-on self-test (POST)  POST Beep Codes  Error Code Format  IBM PC Enhanced Diagnostics Power-on self-test (POST) Each time you power-on the system, it performs a series of tests that check the operation of the [...]

IBM PC Enhanced Diagnostics The IBM PC Enhanced Diagnostics programs use a full range of diagnostic utilities to determine the operating condition of the computers hardware components. The user interface is WaterGate's PC-Doctor which serves as the control program for running the IBM PC Enhanced Memory Diagnostics and the suite of diagnostic t[...]

Navigating through the diagnostic programs Use either the mouse or the keyboard to navigate through the Enhanced Diagnostics program.  Use the cursor movement keys to navigate within the menus.  The Enter key is used to select a menu item.  The Esc key is used to back up to the previous menu.  For online help select F1. Running diagnost[...]

the Online Manual and select Chapter 11 'DIMM/RIMM Locator'. Note Replace the RIMM pair one at a time to identify the failing RIMM in the pair. Follow the steps below to locate the IBM PC Enhanced Memory Diagnostics test options. 1. Select the DIAGNOSTICS option on the toolbar and press Enter . 2. Highlight either the 'Memory Test-Fu[...]

Test results IBM PC Enhanced Diagnostic test results will produce this error code format: Function Code: Represents the feature or function within the PC. Failure Type: Represents the type of error encountered. DeviceID: Contains the component's unit-id which corresponds to either a fixed disk drive, removable media drive, serial or parallel p[...]

IBM Fixed Disk Optimized Test The IBM Fixed Disk Optimized Test provide the capability to identify particular areas of a hard file which fails during testing. This test also provide a method of correcting certain types of errors. To select the Fixed Disk Optimized Test: 1. Select the diagnostic option on the toolbar and press Enter. 2. Select the F[...]

Iomega Zip Drive Test Use the Iomega Zip Drive Test to test the zip drive and the drive interface. The test takes about 20 seconds to run. The default tests the following:  Controller  Max Seek (50 times)  Random Seek (300 sectors) Asset EEPROM backup When replacing a system board, this utility allows the backup of all Asset information fr[...]

Message Failure Found Recommended Actions 2xx-2y (for DIMMs/RIMMs) A memory error was detected in DIMM/RIMM pair socket Y Replace the DIMM/RIMM in the pair sockets identified by the last digit of the error code one at a time. Re-run the test. If the same error code occurs again, replace both of the RIMM pair. If the same error code occurs again, re[...]

Setup Utility program Attention A customized setup configuration (other than default settings) might exist on the computer you are servicing. Running the Setup Utility program might alter those settings. Note the current configuration settings and verify that the settings are in place when service is complete. To start the Setup Utility program, se[...]

Cause Actions The boot sector on the start-up drive is corrupted. The drive must be formatted, do the following: 1. Attempt to access and recover (back-up) the failing hard disk drive. 2. Using the operating systems programs, format the hard disk drive. 3. Go to “Preparing the hard disk drive for use” on page 141. The drive is defective. Replac[...]

Product description The IBM IntelliStation Type 6866 computer is available in 9 x 7, (nine drive bays, seven expansion slots) four 32-bit, two 64-bit PCI slots, and one AGP slot as a tower model only. Security features  Cover lock and keys (located behind the CD-ROM cover door)  Support for the addition of a U-bolt and lockable cable  Powe[...]

Specifications Type 6866 Feature Description Size Depth: 606 mm (23.9 inches) Height: 440 mm (17.3 inches) Width: 216 mm (8.5 inches) Weight Weight: 29.5 kg (65 lb) 7 Environment Air temperature: - System on: 10° to 35°C (50° to 95°F) - System off: 10° to 50°C (50° to 122°F) Humidity: - System on: 8% to 80% - System off: 8% to 80% Maximum a[...]

Additional service information The following additional service information supports the IBM IntelliStation type 6866 computer.  “Replacing a processor/Installing a second microprocessor”  “Replacing a system board” on page 146  “Security features” on page 146  “Passwords” on page 147  “Vital Product Data” on page[...]

4. Tighten the two screws. 5. To gain access to the second CPU voltage regulator module (VRM) socket on the system board, move aside all power supply cables as necessary. 6. Install the VRM supplied with the microprocessor. See “System board layout” on page 183 for the location of the second CPU VRM socket. Note If you add a second microprocess[...]

Replacing a system board Notes 1. The BIOS and Vital Product Data (VPD) for the computer you are servicing must be installed on the new system board (FRU) after it is installed in the computer. To do this, you must run the Flash Update program using the Flash Update diskette . See “BIOS levels” on page 151 “Vital Product Data” on page 148, [...]

Passwords The following provides information about computer hardware and software-related passwords:  Power-on Password  Administrator Password  Operating System Password Power-on and Administrator passwords are set in the Setup Utility program. See “Setup Utility program” on page 140 for information about running the Setup Utility. Po[...]

Administrator password control The Administrator password is set in the Setup Configuration. Refer to “Setup Utility program” on page 140 Operating system password: An operating system password is very similar to a power-on password and denies access to the computer by an unauthorized user when the password is activated. The computer is unusabl[...]

Hard disk drive jumper settings IDE hard disk drives for the IntelliStation computers use jumpers to set the drives as primary (master) or secondary (slave). Attention For drives not shown below, refer to the label on the hard disk drive for the hard disk drive settings. IDE hard disk drive settings .1/ Primary (Master) Hard Disk Drive .2/ Secondar[...]

CD-ROM drive jumper settings CD-ROM and PC/CD-ROM drives use jumpers or tabs to set the drives as primary (master) or secondary (slave). Refer to the drive connector labels or the figures below for the drive settings. AUDIO IDE INTERFACE See Jumper Settings Below DC INPUT RGGL 5V G G 12V 39 40 1 2 CD-ROM, PD/CD-ROM Type Primary (Master) Secondary ([...]

BIOS levels An incorrect level of BIOS can cause false error and unnecessary FRU replacement. Use the following information to determine the current level of BIOS installed in the computer, the latest BIOS available for the computer, and where to obtain the latest level of BIOS.  Current Level BIOS information. – Run the Configuration Utility [...]

Flash (BIOS/VPD) update procedure Attention Refer to the information label located inside the system unit cover for any model-specific information. 1. Power-off the computer. 2. Insert the flash update diskette into drive A. 3. Power-on the computer. 4. When the Update Utility appears; select your country/keyboard, then press Enter . 5. If the comp[...]

Power management Power management reduces the power consumption of certain components of the computer such as the system power supply, processor, hard disk drives, and some monitors. Advanced Power Management and Rapid Resume Manager are features of some personal computers. Advanced Configuration and Power Interface (ACPI) BIOS: Being an ACPI BIOS [...]

Set display to be disabled or to be reduced at these power states: – Standby : Screen is blank, but can be restored immediately when any activity is detected. – Suspend : Monitor uses less power than in Standby mode. Screen image is restored after a few seconds when any activity is detected. – Off : Monitor power is off. Press Monitor power b[...]

 Modem Ring Detect: With this feature set to Enabled , the computer will turn on automatically when a ring is detected on the internal modem.  Wake Up on Alarm: You can specify a date and time at which the computer will be turned on automatically. This can be either a single event or a daily event.  PCI Wake Up: PCI Wake Up uses PCI Power [...]

7. To exit from the Configuration/Setup Utility program, press Esc and follow the instructions on the screen. Wake on LAN This setting is used to enable or disable the IBM-developed Wake on LAN feature. This feature makes it possible for the computer to be turned on remotely by a network server. Remote network management software must be used in co[...]

System board memory Note RAMBUS inline memory module (RIMM) is used in the type 6866 computer. RIMM modules are not compatible with SIMM or DIMM memory modules. Refer to the information below regarding RIMM memory for type 6866. Locating components on the memory card The type 6866 uses a four or eight RIMM memory card for system memory. The memory [...]

Type 6866 memory Rambus inline memory modules (RIMMs). The IBM-installed RIMMs are ECC (error checking and correction) RDRAM (Rambus dynamic random access memory) modules. When installing or replacing RIMMs, take the following information into consideration:  RIMM connectors do not support dual inline memory modules (DIMMs)  Use only PC600 or[...]

Memory placement for 4-RIMM Memory Card 2 RIMMs 4 RIMMs 2 RIMM C-RIMM 1 C-RIMM RIMM 3 RIMM RIMM 4 RIMM RIMM Note: Memory must be installed in matched pairs. Pair 1 Pair 2 IntelliStation - 6866 159[...]

Removing a RIMM or C-RIMM Attention: Standby power present, disconnect power cord before servicing computer. 1. To locate the RIMM connectors, see “System board layout” on page 183 and “Locating components on the memory card” on page 157. 2. Press the tab on the front fan and push the adapter guide latch toward the front of the chassis unti[...]

4. Push the tab on the back of the memory card inward and pull the memory card out of the chassis. 5. At both ends of the RIMM connector, push outward on the retaining clips until the module is loosened. Lift the RIMM or C-RIMM out of the connector. Note Be careful not to push too hard on the retaining clips, because the RIMM or C-RIMM might eject [...]

Installing a RIMM or C-RIMM 1. Position the RIMM or C-RIMM above the connector so that the two notches on the bottom edge of the module align properly with the empty connector. Note Pay attention to the orientation of the notches on the connectors and RIMMs. Adjacent connectors might not have the same orientation on the memory card. 2. Firmly push [...]

Computer exploded view (Type 6866) I/O connectors and removal procedures for the cover and front bezel, Diskette drive, CD-ROM drive, hard drive, card guide/fan assembly, hard disk fan assembly, system board, long adapters, power supply, and battery removal are on the following pages. IntelliStation - 6866 163[...]

Input/Output connectors .1/ SCSI connector .2/ MIDI/joystick connector .3/ Monitor connector .4/ Adaptor slots .5/ AGP Adaptor .6/ Line out/headphone connector .7/ Microphone in connector .8/ Audio line in connector .9/ Ethernet connector .1ð/ USB connector .11/ USB connector .12/ Serial connector 2 .13/ Serial connector 1 .14/ Parallel connector [...]

Cover removal 1. If the key-lock button is locked, unlock it. 2. Press the key-lock button on the left side of the front bezel and slide the side cover toward the rear of the computer. 3. Lift the side cover from the computer. Front bezel removal 1. Lift the lever at the top of the chassis and pull the front bezel from the front of the computer. In[...]

Card guide/fan assembly removal 1. Remove the cover and front bezel. 2. Press the latch tab on the card guide/fan assembly and push the adapter guide latch toward the front of the chassis unt il it snaps into place. 3. Disconnect the memory power cable and the hard disk drive fan cable on the memory card. 4. Push the tab on the back of the memory c[...]

Battery removal and installation 1. Turn off the computer and all attached devices. 2. Unplug the power cord. 3. Remove the cover. 4. Remove the memory card. see “Removing a RIMM or C-RIMM” on page 160 5. Remove any long adapters installed in the PCI slots. see “Installing long adapters” on page 168 6. Remove the card guide/fan assembly. se[...]

Installing long adapters 1. Press the tab on the card guide/fan assembly and push the adapter guide latch back to allow room for a full size adapter to slide into the adapter guide on the assembly. 2. Remove the screw and the appropriate expansion slot cover. 3. Install the adapter and screw it into place. 4. Release the adapter guide latch. 168 IB[...]

Installing internal drives .1/ Drive bay 1 .2/ Drive bay 2 (CD-ROM drive) .3/ Drive bay 3 (diskette drive) .4/ Drive bay 4 .5/ Drive bay 5 .6/ Drive bay 6 .7/ Drive bay 7 .8/ Drive bay 8 .9/ Drive bay 9 (hard disk drive) Note 1. Install removable-media drives in bay 1. 2. Only one diskette drive is supported. 3. Bays 4, 5, and 6 support either thre[...]

Installing a drive in bay 1 Note A 3.5-inch drive into bay 1 requires an industry standard bay adapter bracket. Note For removable media drives remove the front bay panel. Removing drives in bays 4, 5, 6, 7, 8, and 9 1. Unplug the hard disk drive fan power cable from the connector on the memory card. 2. Pull the tab release on the hard disk fan tow[...]

3. Remove all cables to the drive. 4. Press in the tabs on the sliding rails and remove the hard disk drive. IntelliStation - 6866 171[...]

Power supply removal To remove the power supply, do the following: 1. Remove the side cover. 2. Disconnect the power supply cables. 3. Remove the power supply screws .1/ . 4. Slide the power supply toward the front of the system .2/ and lift the power supply out of the system .3/ . 172 IBM PC 300/IntelliStation Vol 3 HMM[...]

System board removal 1. Remove the side cover. 2. Remove the memory board. 3. Remove the hard disk fan assembly 4. Remove adapter cards. 5. Remove the card guide/fan assembly. 6. Disconnect all cables attached to the system board. 7. Release the system board back-plate release latch .1/ . 8. Slide the system board and back plate toward the front of[...]

Rack mount configuration To configure the Type 6866 in a rack mount there are three major steps. 1. Preparing the computer for installation in a rack enclosure. 2. Preparing the rack enclosure. 3. Installing the computer into the rack enclosure. Preparing the computer for installation Parts needed:  Part number 10L7006, Netfinity  Tower-Rack [...]

is secured using two 3.5 mm flange nuts which are provided in a plastic bag taped inside the CD-ROM drive cover. Note: This cable-arm bracket will not attach to the computer unless you have first removed the screw near the power supply. 13. Attach the inner slide section of each slide rail to the side of the computer. a. Pull the inner slide until [...]

Preparing the rack enclosure Parts needed:  Two slide bracket assemblies  Two slide rails (fitted to system unit)  One cable-management arm  Ten long screws  Ten cage nuts  Installation template Attention To ensure cabinet stability, install computers in the rack enclosure starting from the bottom. Attention This procedure require[...]

3. Attach the slide rail to the left side of the rack enclosure. a. Extend the outer slide rail until the slide bracket is flush against the outside of the left front mounting rail. Align the slide rail with the cage nuts on the mounting rail. b. From the front of the rack enclosure, insert two long screws through the slide bracket and mounting rai[...]

3) If it was necessary to adjust the length of the slide rails, tighten the nuts on the slide rail, using pliers, a socket wrench, or an adjustable wrench. 4. Attach the slide rail to the right side of the rack enclosure. a. Extend the outer slide rail until the slide bracket is flush against the outside of the right front mounting rail. Align the [...]

c. Attach the slide bracket to the right rear of the rack enclosure. 1) Align the holes on the bracket with the cage nuts on the rear mounting rail. 2) From the rear of the rack enclosure, insert a long screw through holes in the slide bracket and mounting rail; then, tighten the screws. 5. Attach the cable-management arm to the right rear of the r[...]

cable-management arm mounting panel and cage nut; then, tighten the screws. Note 1. You can choose to wait to attach the cable-management arm to the rack until after you have attached the other end of the cable-management arm to the computer. 2. To facilitate alignment of the cable-management arm, be sure to insert the screws through the first and [...]

Note When the computer is fully extended, safety latches on the slide rails lock into place. This prevents the computer from being accidentally pulled out too far and dropped. To release the safety latch, press in. 4. Press the safety latches and slide the computer about halfway into the rack enclosure. 5. Attach the cable-management arm to the cab[...]

9. Secure the computer in the rack enclosure. a. Slide the computer into the rack enclosure. b. Secure the computer to both sides of the rack enclosure by inserting a long screw through the chassis bracket, mounting rail, and cage nut. 182 IBM PC 300/IntelliStation Vol 3 HMM[...]

System board layout 37 35 38 36 33 34 32 31 .1/ Second CPU voltage regulator module (VRM) .2/ Power 2 .3/ Power 1 .4/ Hard disk LED .5/ Wake on LAN connector .6/ Alert on LAN connector .7/ Wake on Modem connector .8/ Diskette drive connector .9/ Secondary IDE connector .1ð/ SCSI channel B .11/ Primary IDE connector .12/ SCSI channel A .13/ Interna[...]

.33/ USB connectors .34/ Parallel and serial connectors .35/ Mouse and Keyboard connectors .36/ Rear fan connector .37/ Microprocessor 1 .38/ Microprocessor 2 System board switch settings The following table contains the rocker switch setting information. Note The default switch settings for the rocker switch is off. Processor Speed Settings Proces[...]

Symptom-to-FRU index The Symptom-to-FRU index lists error symptoms and possible causes. The most likely cause is listed first. Always begin with “General checkout” on page 124. See “IBM PC Enhanced Diagnostics error codes” on page 1 when running diagnostics. This index can also be used to help you decide which FRUs to have available when se[...]

Beep symptoms Beep symptoms are short tones or a series of short tones separated by pauses (intervals without sound). See the following examples. Beeps Description 1-2-X  One Beep  A pause (or break)  Two beeps  A pause (or break)  Any number of beeps 4 Four continuous beeps Beep Symptom FRU/Action 1-1-3 CMOS read/write error 1 . Run[...]

Beep Symptom FRU/Action 3-3-4 Screen initialization failed. 1 . Video Adapter (if installed) 2. System Board 3. Display 3-4-1 Screen retrace test detected an error. 1 . Video Adapter (if installed) 2. System Board 3. Display 3-4-2 POST is searching for video ROM. 1 . Video Adapter (if installed) 2. System Board 4 1 . Video Adapter (if installed) 2.[...]

Symptom/Error FRU/Action No beep during POST. 1 . See “Undetermined problem” on page 206. 2. System Board 3. Memory Module 4. Any Adapter or Device 5. Power Cord 6. Power Supply 188 IBM PC 300/IntelliStation Vol 3 HMM[...]

POST error codes In the following index, “X” can represent any number. POST Error Code FRU/Action 000 SCSI Adapter not enabled. 1. Verify adapter device and Bus Master fields are enabled in PCI configuration program. See documentation shipped with computer. 02X 1 . SCSI Adapter 08X Check SCSI terminator installation. 1 . SCSI Cable 2. SCSI Term[...]

POST Error Code FRU/Action 162 Configuration mismatch. 1. Run Setup and verify Configuration 2. Had a device been added, removed, changed location? If not, suspect that device. 3. Power-on external devices first, then power-on computer. 4. CMOS Backup Battery (See page “Safety information” on page 332.) 5. System Board 162 And unable to run dia[...]

POST Error Code FRU/Action 175 1 . Run Configuration (See “Setup Utility program” on page 140.) 2. System Board 176 1. Covers were removed from the computer. 177 Corrupted Administrator Password. 1 . System Board 178 1 . System Board 183 1 . Enter the administrator password 184 No RFID Antenna 1. Make sure Asset Care and Asset ID  are enable[...]

POST Error Code FRU/Action 262 POST detected a base memory or extended memory type error. 1 . Run Setup. Check System Summary menu for memory type change. (See “Setup Utility program” on page 140.) 2. Run the Extended Memory Diagnostic tests. 301 1 . Keyboard 2. Keyboard Cable 3. System Board 303 With an 8603 error. 1 . Mouse 2. Keyboard 3. Key[...]

POST Error Code FRU/Action 762 Math coprocessor configuration error. 1 . Run Setup 2. Processor 3. System Board 7XX Not listed above. 1 . Processor 2. System Board 962 Parallel port configuration error. 1 . Run Configuration 2. Parallel Adapter (if installed) 3. System Board 9XX 1 . Printer 2. System Board 1047 1. 16-Bit AT Fast SCSI Adapter 107X C[...]

POST Error Code FRU/Action 11XX Not listed above. 1 . System Board 1201 1 . System Board 2. Any Serial Device 1202 , 1206 , 1208 , 1209 , 12XX 1 . Dual Async Adapter/A 2. System Board 3. Any Serial Device 1207 1 . Communications Cable 2. Dual Async Adapter/A 13XX 1 . Game Adapter 1402 Printer not ready. Information only 1403 No paper error, or inte[...]

POST Error Code FRU/Action 180X, 188X PCI configuration or resource error. 1. Run Setup and verify PCI/ISA configuration settings. 2. If necessary, set ISA adapters to “Not available” to allow PCI adapters to properly configure. 3. Remove any suspect ISA adapters. 4. Rerun diagnostics. 5. PCI Adapter 1962 Boot sequence error. 1. Possible hard d[...]

POST Error Code FRU/Action 3115, 3140 1 . Network Attached? 2. LF Translator 3. Alternate PC Network-Adapter 4. Cable Problem 31XX 1. Alternate PC Network Adapter 2. LF Translator 3. Cable Problem 36XX 1 . GPIB Adapter 38XX 1 . DAC Adapter 4611 , 4630 1 . Multiport/2 Interface Board 2. Multiport/2 Adapter 4612 , 4613 4640 , 4641 1 . Memory Module P[...]

POST Error Code FRU/Action 8603 , 8604 1 . System Board 2. Pointing Device (Mouse) 86XX Not listed above 1 . Mouse 2. System Board 89XX 1. PC Music Adapter 2. MIDI Adapter Unit 91XX 1. Optical Drive 2. Adapter 96XX 1 . SCSI Adapter 2. Any SCSI Device 3. System Board 10101 , 10102 , 10104 10105 , 10106 , 10107 10108 , 10109 , 10111 10112 , 10113 , 1[...]

POST Error Code FRU/Action 10450 , 10451 , 10490 10491 , 10492 , 10499 Read/write error. 1 . Run Enhanced Diagnostics 2. Hard Disk Drive 3. System Board 10452 Seek test error. 1 . Run Enhanced Diagnostics 10453 Wrong drive type? Information only 10454 Sector buffer test error. 1 . Run Enhanced Diagnostics 10455 , 10456 Controller error. 1 . Run Enh[...]

POST Error Code FRU/Action 10651, 10660 1 . Check Cables 2. Ethernet Adapter 106XX Not listed above. 1 . Ethernet Adapter 107XX 1 . 5.25-inch External Diskette Drive 2. 5.25-inch Diskette Drive Adapter/A 109XX Check the adapter cables. 1 . ActionMedia Adapter/A 2. System Board 112XX This adapter does not have cache. 1 . SCSI Adapter 2. Any SCSI Dev[...]

POST Error Code FRU/Action 166XX, 167XX 1. Token Ring Adapter 2. System Board 18001 to 18029 1 . Wizard Adapter 2. Wizard Adapter Memory 18031 to 18039 1. Wizard Adapter Cable 185XX XX 1 . DBCS Japanese Display Adapter/A 2. System Board 20001 to 20003 1 . Image Adapter/A Image-I Adapter/A 2. Memory Module DRAM, VRAM 20004 1 . Memory Module DRAM, VR[...]

POST Error Code FRU/Action 210XX X 1 External bus, size unknown. 1. SCSI Hard Disk Drive 2. SCSI Adapter 3. SCSI Cable 4. SCSI ID Switch (on some models) Tape Drive amber LED remains on. 1 . Tape Drive 2. SCSI Cable (internal) 3. SCSI Adapter Tape Drive green “in use” LED fails to come on. 1 . Tape Drive 2. SCSI Adapter 3. SCSI Cable (internal)[...]

POST Error Code FRU/Action 273XX 1. 1 Mbps Micro Channel Infrared LAN Adapter 27501 , 27503 27506 , 27507 1 . ServerGuard Adapter 2. System Board 27502 , 27504 , 27510 27511 , 27533 , 27534 27536 , 27537 1 . ServerGuard Adapter 27509 1 . Remove redundant adapters, run Auto Configuration program, then retest. 27512 1 . WMSELF.DGS diagnostics file mi[...]

Miscellaneous error messages Message/Symptom FRU/Action CMOS Backup Battery inaccurate. 1 . CMOS Backup Battery See page “Safety information” on page 332. 2. System Board Changing colors. 1 . Display Computer will not power-off. See “Power supply” on page 129. 1. Press and hold power switch for 10 seconds 2. Power Switch 3. System Board Com[...]

Message/Symptom FRU/Action Incorrect memory size during POST. 1. Run the Memory tests. 2. Memory Module 3. System Board “Insert a Diskette” icon appears with a known-good diagnostics diskette in the first 3.5-inch diskette drive. 1 . Diskette Drive 2. System Board 3. Diskette Drive Cable 4. Network Adapter Intensity or color varies from left to[...]

Message/Symptom FRU/Action Serial or parallel port device failure (adapter port). 1 . External Device Self-Test OK? 2. External Device 3. Cable 4. Alternate Adapter 5. System Board Some or all keys on the keyboard do not work. 1 . Keyboard 2. Keyboard Cable 3. System Board IntelliStation - 6866 205[...]

Undetermined problem Check the power supply voltages. See “Power supply” on page 129. If the voltages are correct, return here and continue with the following steps. 1. Power-off the computer. 2. Remove or disconnect the following, if installed, one at a time: a. Non-IBM devices b. External devices (modem, printer, or mouse) c. Any adapters d. [...]

Model tables - Country/Region/Language Use this table to identify the country/region/language of the specific Models that are listed in the Type/Model configuration tables section. In most cases, country or language designation will be identified by the last digit of the model number. Some models might be listed twice, as X and (J), for Country/Lan[...]

Type/Model configuration tables (6866) Notes  Some open bay models are identified as AAP (Authorized Assembler Program) models. AAP models are manufactured by IBM without certain devices such as: – Graphics – Hard Disk Drive – CD-ROM unit – Memory – Video or other option card – Preload AAP IBM Dealers and Business Partners  instal[...]

Windows NT Windows NT Windows NT Windows NT N/A Preload 48X Max 48X Max 48X Max 48X Max 48X Max Bays/Slots 9X7 9X7 9X7 9X7 9X7 Graphics Matrox G400-E Elsa Gloria ll IBM Fire GL 1 I3D 4110 N/A Hard Drive 9.1 GB SCSI - 10K RPM 9.1 GB SCSI - 10K RPM 9.1 GB SCSI - 10K RPM 18.2 GB SCSI - 10K RPM N/A Memory 2 x 128 MB 4 x RIMM 2 x 128 MB 8 x RIMM 2 x 128[...]

Windows NT Windows NT Windows NT Windows NT Windows NT Preload 48X Max 48X Max 48X Max 48X Max 48X Max Bays/Slots 9X7 9X7 9X7 9X7 9X7 Graphics Matrox G400-E Elsa Gloria ll IBM Fire GL 1 I3D 4110 I3D 4110 Hard Drive 9.1 GB SCSI - 10K RPM 9.1 GB SCSI - 10K RPM 9.1 GB SCSI - 10K RPM 18.2 GB SCSI - 10K RPM 18.2 GB SCSI - 10K RPM Memory 2 x 128 MB 4 x R[...]

N/A Windows NT Windows NT Windows NT N/A Preload 48X Max 48X Max 48X Max 48X Max 48X Max Bays/Slots 9X7 9X7 9X7 9X7 9X7 Graphics N/A Matrox G400 I3D 4110 Elsa Gloria ll N/A Hard Drive N/A 9.1 GB SCSI - 10K RPM 18.2 GB EIDE 9.1 GB SCSI - 10K RPM N/A Memory N/A 2 x 128 MB 4 x RIMM 2 x 256 MB 8 x RIMM 2 x 256 MB 8 x RIMM N/A Processor 733 MHz 800 MHz [...]

Windows NT Windows NT Windows NT N/A Windows NT Preload 48X Max 48X Max 48X Max 48X Max 48X Max Bays/Slots 9X7 9X7 9X7 9X7 9X7 Graphics Matrox G400 I3D 4110 Elsa Gloria ll N/A Matrox G400 Hard Drive 9.1 GB SCSI - 10K RPM 18.2 GB EIDE 9.1 GB SCSI - 10K RPM N/A 9.1 GB SCSI - 10K RPM Memory 2 x 128 MB 4 x RIMM 2 x 256 MB 8 x RIMM 2 x 256 MB 8 x RIMM N[...]

Windows NT Windows NT Windows NT Preload 48X Max 48X Max 48X Max Bays/Slots 9X7 9X7 9X7 Graphics Elsa Gloria ll I3D 4110 I3D 4110 Hard Drive 9.1 GB SCSI - 10K RPM 18.2 GB SCSI - 10K RPM 18.2 GB SCSI - 10K RPM Memory 2 x 256 MB 8 x RIMM 2 x 256 MB 8 x RIMM 2 x 256 MB 8 x RIMM Processor 933 MHz 933 MHz 933 MHz Table 5 (Page 5 of 5). IntelliStation Ty[...]

Notes: 214 IBM PC 300/IntelliStation Vol 3 HMM[...]

Parts (Type 6866) 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 IntelliStation - 6866 215[...]

Parts listing Index System (Type 6866) FRU No. 1 1.44 MB, 3.5-Inch Diskette Drive 75H9550 2 CD-ROM (48X Max) 09N0737 3 Front Bezel w/Keylock Assembly 00N3505 Keylock Assembly 00N3508 Bezel Latch & Handle Assembly 01N2017 4 9.1 GB SCSI 10K RPM Hard Disk Drive 36L8767 4 18.2 GB SCSI 10K RPM Hard Disk Drive 36L8769 Hard Disk Filler 00N3511 5 RFID [...]

Index System (Type 6866) FRU No. Cable - CD-ROM, IDE 61H0314 Cable - Diskette Drive 61H0308 Cable - CD-ROM Audio 75H9219 Cable - MIDI External 00N3510 Cable - SCSI External 00N3521 Cable - IDE ATA 66 Hard Disk 00N3503 Cable Duct Moulding 61H0353 Foot (4) 01N2196 Chassis Assembly 00N3515 5.25" Blank Bezel 00N3259 Door Assembly 00N3520 Label Kit[...]

Keyboards - PCNext Lite Arabic 37L2555 Belgian-French 37L2556 Belgian-UK 37L2557 Brazil/Portugal 37L2554 Bulgarian 37L2558 Chinese 37L2585 Czech 37L2559 Danish 37L2560 Dutch 37L2561 French 37L2562 French/Canadian-ID 058 37L0913 French/Canadian-ID 445 37L2552 German 37L2563 Greek 37L2564 Hebrew 37L2565 Hungarian 37L2566 Icelandic 37L2567 Italian 37L[...]

Computer Power Cords Display and Monitor Information Display and monitor information is separately available and is listed under “Related publications” on page vi. Arabic Countries 14F0033 Argentina 36L8880 Australia 93F2365 Belgium 1339520 Bulgaria 1339520 Canada 93F2364 Chile 14F0069 Czechoslovakia 1339520 Denmark 13F9997 Finland 1339520 Fran[...]

220 IBM PC 300/IntelliStation Vol 3 HMM[...]

IntelliStation - 6867 This section contains the general checkout procedures, additional service information, computer exploded view, Symptom-to-FRU indexes, undetermined problem, model tables, and parts listings for the IBM IntelliStation, type 6867 computer. Note This manual and the diagnostic tests are intended to test only IBM products. Non-IBM [...]

Replacing a processor ............ 2 4 5 Replacing a system board .......... 2 4 6 Security features . . . . . . . . . . . . . . . 246 Passwords . . . . . . . . . . . . . . . . . 246 Power-on password . . . . . . . . . . . . 247 Administrator password . . . . . . . . . . 248 Administrator password control ...... 2 4 8 Operating system password ....[...]

Miscellaneous error messages ........ 2 9 1 Undetermined problem . . . . . . . . . . . . . 294 Model tables - Country/Region/Language ..... 2 9 5 Type/Model configuration tables (6867) .... 2 9 6 Parts (Type 6867) ................ 3 0 1 Parts listing . . . . . . . . . . . . . . . . . 302 Special tools . . . . . . . . . . . . . . . . 305 IntelliStat[...]

General checkout This general checkout procedure is for Type 6867 computers. Attention The drives in the computer you are servicing might have been rearranged or the drive startup sequence changed. Be extremely careful during write operations such as copying, saving, or formatting. Data or programs can be overwritten if you select an incorrect driv[...]

001 (continued) – Insert the IBM PC Enhanced Diagnostics diskette into drive A. – Power-on all external devices. – Power-on the computer. – Check for the following response: 1. Readable instructions or the Main Menu. Note Type 6867 computers default to come up quiet (No beep and no memory count and checkpoint code display) when no errors ar[...]

(CONTINUED) 003 (continued)  If the display has problems such as jittering, rolling, shifting, or being out of focus, go to “Display” on page 231. 226 IBM PC 300/IntelliStation Vol 3 HMM[...]

Module test menu and hardware configuration report Depending on the diagnostics version level you are using, the installed devices in the computer are verified in one of two ways: 1. At the start of the diagnostic tests, the Module Test Menu is displayed. Normally, all installed devices in the computer are highlighted on the menu. 2. At the start o[...]

Keyboard Note If a mouse or other pointing device is attached, remove it to see if the error symptom goes away. If the symptom goes away, the mouse or pointing device is defective. 001 – Power-off the computer. – Disconnect the keyboard cable from the system unit. – Power-on the computer and check the keyboard cable connector on the system un[...]

Power supply If the power-on indicator is not on, the power-supply fan is not running, or the computer will not power-off, do the following. Check/Verify FRU/Action 1. Verify that the voltage-selector switch is set for the correct voltage. Correct the voltage-selector switch setting. 2. Check the following for proper installation.  Power Cord ?[...]

20-pin main power supply connection See “System board layout” on page 269 for connector location. Attention These voltages must be checked with the power supply cables connected to the system board. 1 10 11 20 Pin Signal Function 1 3.3 V +3.3 V dc 2 3.3 V +3.3 V dc 3 COM Ground 4 5 V +5 V dc 5 COM Ground 6 5 V +5 V dc 7 COM Ground 8 POK Power G[...]

Display If the screen is rolling, replace the display assembly. If that does not correct the problem, replace the video adapter (if installed) or replace the system board. If the screen is not rolling, do the following to run the display self-test: 1. Power-off the computer and display. 2. Disconnect the display signal cable. 3. Power-on the displa[...]

Diagnostics and test information The following tools are available to help identify and resolve hardware-related problems:  Power-on self-test (POST)  POST Beep Codes  Error Code Format  IBM PC Enhanced Diagnostics Power-on self-test (POST) Each time you power-on the system, it performs a series of tests that check the operation of the [...]

Note Type 6867 computers default to come up quiet (No beep and no memory count and checkpoint code display) when no errors are detected by POST. To enable Beep and memory count and checkpoint code display when a successful POST occurs: 1. Enable Power on Status in setup. See “Setup Utility program” on page 241. Error code format This section pr[...]

IBM PC Enhanced Diagnostics The IBM PC Enhanced Diagnostics programs use a full range of diagnostic utilities to determine the operating condition of the computers hardware components. The user interface is WaterGate's PC-Doctor which serves as the control program for running the IBM PC Enhanced Memory Diagnostics and the suite of diagnostic t[...]

 Use the cursor movement keys to navigate within the menus.  The Enter key is used to select a menu item.  The Esc key is used to back up to the previous menu.  For online help select F1. Running diagnostic tests There are four ways to run the diagnostic tests: 1. Using the cursor movement keys, highlight Run Normal Test or Run Quick Te[...]

1. Select the DIAGNOSTICS option on the toolbar and press Enter . 2. Highlight either the 'Memory Test-Full' or 'Memory Test-Quick option and press Enter .  Memory Test-Full The full memory test will take about 80 seconds per MB of memory and will detect marginal, intermittent, and solid (stuck) memory failures.  Memory Test-Qu[...]

Date: Contains the date on which the diagnostic test was run. Date is retrieved from CMOS and displayed using the YYYYMMDD format. ChkDigits: Contains a 2-digit check-digit value to ensure that:  Diagnostics were run on the specified date  Diagnostics were run on the specified IBM computer  The diagnostic error code is recorded correctly T[...]

Quick and Full erase - hard drive The IBM PC Enhanced Diagnostics Program offers two hard drive format utilities:  Quick Erase Hard Drive  Full Erase Hard Drive The Quick Erase Hard Drive provides a DOS utility that performs the following:  Destroys the Master Boot Record (MBR) on the hard drive.  Destroys all copies of the FAT Table on[...]

 Select Utility  Select Asset EEPROM Backup  follow instructions on screen. Viewing the test log Errors reported by the diagnostic test will be displayed by the program as a failed test. To view details of a failure or to view a list of test results, do the following from any test category screen:  Press F3 to activate the log File  [...]

Message Failure Found Recommended Actions Corrupt BIOS Information in BIOS is not as expected. Not able to find expected DMI information from BIOS. Memory controller chipset vendor ID does not match expected value. Reflash the BIOS. Perform boot block recovery. Replace the system board. Test aborted by user User stopped test. Restart test. Note: &q[...]

Setup Utility program Attention A customized setup configuration (other than default settings) might exist on the computer you are servicing. Running the Setup Utility program might alter those settings. Note the current configuration settings and verify that the settings are in place when service is complete. To start the Setup Utility program, se[...]

Cause Actions The boot sector on the start-up drive is corrupted. The drive must be formatted, do the following: 1. Attempt to access and recover (back-up) the failing hard disk drive. 2. Using the operating systems programs, format the hard disk drive. 3. Go to “Preparing the hard disk drive for use” on page 242. The drive is defective. Replac[...]

Product description The IBM IntelliStation Type 6867 computer is available in 4 x 5, (Four drive bays, Five I/O adapter slots which includes an AGP slot) as a desktop model only.  Security – Administrator password – Cover lock – Power-on password – Operating system password – U-bolt and cable (Optional for some models) – C2 security [...]

Specifications Type 6867 Feature Description Size Depth: 450 mm (17.7 inches) Height: 134 mm (5.3 inches) Width: 447 mm (17.6 inches) Weight Weight: 11.3 kg (25 lb) 10 Environment Air temperature: - System on: 10° to 35°C (50° to 95°F) - System off: 10° to 50°C (50° to 122°F) Humidity: - System on: 8% to 80% - System off: 8% to 80% Maximum [...]

Additional service information The following additional service information supports the IBM IntelliStation type 6867 computer.  “Replacing a processor”  “Replacing a system board” on page 246  “Security features” on page 246  “Passwords” on page 246  “Vital Product Data” on page 248  “Management Information [...]

Replacing a system board Notes 1. The BIOS and Vital Product Data (VPD) for the computer you are servicing must be installed on the new system board (FRU) after it is installed in the computer. To do this, you must run the Flash Update program using the Flash Update diskette . See “BIOS levels” on page 252 “Vital Product Data” on page 248, [...]

Power-on password: A power-on password denies access to the computer by an unauthorized user when the computer is powered on. When a power-on password is active, the password prompt appears on the screen each time the computer is powered on. The computer starts after the proper password is entered. Removing a power-on password To service a computer[...]

Administrator password: The administrator password is used to restrict access to the Configuration/Setup Utility program. If the administrator password is activated, and you do not enter the administrator password, the configuration can be viewed but not changed. Note Type 6867 has Enhanced Security Mode. If Enhanced Security mode is enabled and th[...]

The customer has the option to purchase serial number information and services from Retain-a-Group. It is the customer's responsibility to maintain the MIF file and to inform Retain-a-Group of any changes to the file. Some customers may request their servicers to assist them in maintaining the MIF file when serialized components are replaced d[...]

Hard disk drive jumper settings IDE hard disk drives for the IntelliStation computers use jumpers to set the drives as primary (master) or secondary (slave). Attention For drives not shown below, refer to the label on the hard disk drive for the hard disk drive settings. IDE hard disk drive settings .1/ Primary (Master) Hard Disk Drive .2/ Secondar[...]

CD-ROM drive jumper settings CD-ROM and PC/CD-ROM drives use jumpers or tabs to set the drives as primary (master) or secondary (slave). Refer to the drive connector labels or the figures below for the drive settings. AUDIO IDE INTERFACE See Jumper Settings Below DC INPUT RGGL 5V G G 12V 39 40 1 2 CD-ROM, PD/CD-ROM Type Primary (Master) Secondary ([...]

BIOS levels An incorrect level of BIOS can cause false error and unnecessary FRU replacement. Use the following information to determine the current level of BIOS installed in the computer, the latest BIOS available for the computer, and where to obtain the latest level of BIOS.  Current Level BIOS information. – Run the Configuration Utility [...]

Flash (BIOS/VPD) update procedure Attention Refer to the information label located inside the system unit cover for any model-specific information. 1. Power-off the computer. 2. Insert the flash update diskette into drive A. 3. Power-on the computer. 4. When the Update Utility appears; select your country/keyboard, then press Enter . 5. If the comp[...]

Power management Power management reduces the power consumption of certain components of the computer such as the system power supply, processor, hard disk drives, and some monitors. Advanced Power Management and Rapid Resume Manager are features of some personal computers. Advanced Configuration and Power Interface (ACPI) BIOS: Being an ACPI BIOS [...]

Set display to be disabled or to be reduced at these power states: – Standby : Screen is blank, but can be restored immediately when any activity is detected. – Suspend : Monitor uses less power than in Standby mode. Screen image is restored after a few seconds when any activity is detected. – Off : Monitor power is off. Press Monitor power b[...]

 Modem Ring Detect: With this feature set to Enabled , the computer will turn on automatically when a ring is detected on the internal modem.  Wake Up on Alarm: You can specify a date and time at which the computer will be turned on automatically. This can be either a single event or a daily event.  PCI Wake Up: PCI Wake Up uses PCI Power [...]

7. To exit from the Configuration/Setup Utility program, press Esc and follow the instructions on the screen. Wake on LAN This setting is used to enable or disable the IBM-developed Wake on LAN feature. This feature makes it possible for the computer to be turned on remotely by a network server. Remote network management software must be used in co[...]

System board memory The following matrix cross-references the name of the computer (printed on the logo) and the size, speed, and type of memory modules supported in the computer. Note RAMBUS inline memory module (RIMM) is used in the type 6867 computer. RIMM modules are not compatible with SIMM or DIMM memory modules. Refer to the information belo[...]

Procedures to determine memory errors: 1. If a memory error occurs, and the system is operational, run memory diagnostics. 2. If a memory error occurs, and the system is not operational: a. Remove one RIMM module at a time until the system comes up. Note All unused RIMM sockets must have a C-RIMM installed. b. Run memory diagnostics. c. Install the[...]

Computer exploded view (Type 6867) I/O connectors and removal procedures for the cover, CD-ROM/hard drive bracket, CD-ROM drive, hard drive, EIDE and SCSI cable routing, Diskette drive, system board, riser card, power supply, and fan/speaker bracket removal are on the following pages. 260 IBM PC 300/IntelliStation Vol 3 HMM[...]

Input/Output connectors 2 2 1 1 USB 1 P arallel K eyboard Mouse Monitor Serial 1 Serial 2 USB 2 IntelliStation - 6867 261[...]

Top and front cover removal Pull Latches To remove top and front cover: 1. Pull left and right pull latches forward then pull cover forward. 2. Lift cover up from the chassis. To install top and front cover: 1. Slide cover down onto the chassis about 4-inches (10.16 cm) from the rear of chassis. 2. Slide cover back to engage the left and right latc[...]

CD-ROM/hard drive bracket To open the CD-ROM/hard drive bracket: 1. Remove the top cover. 2. Slide the plastic spring loaded cage retainer to the left. 3. Lift the cage up and swing it back to the service position. CD-ROM drive removal To remove the CD-ROM drive: 1. Remove the top cover. 2. Put the CD-ROM/hard drive bracket in its service position.[...]

Hard drive removal To remove the hard drive: 1. Remove the top cover. 2. Put the CD-ROM/hard drive bracket in its service position. 3. Disconnect the hard drive signal and power cables. 4. Push in on the left and right plastic tabs of the hard drive rails. 5. Pull the hard drive out of the bracket. Note Remove the plastic rails from the old hard dr[...]

Diskette drive removal To remove the diskette drive: 1. Remove the top cover. 2. Disconnect the diskette drive signal and power cables. 3. Remove the front screw of the diskette drive cage. 4. Pull the diskette drive out of the chassis. 5. Remove the two side screws from the diskette drive cage. 6. Remove the diskette drive from its cage. IntelliSt[...]

System board removal System Board Rail Ta b Ta b Latch Lift Here Lift Here Pull Here System Board To remove the system board: 1. Remove the top cover. 2. Remove all cables connected to the system board. 3. Remove the AGP card, if installed. 4. Remove the retainer side bracket thumb screw. 5. Swing open the retainer side bracket and remove it from t[...]

Riser card removal To remove the riser card: 1. Remove the top cover. 2. Remove the system board. 3. Disconnect all cables from the front and back of the riser card. 4. Remove the two top screws securing the riser card. 5. Remove the riser card from the chassis. Power supply removal Note 1. Make sure the power supply voltage switch is set to the pr[...]

Fan bracket removal Note 1. If you remove the LED/power cable or the RFID antenna cable, make sure it is routed the same way it was installed. 2. When removing the C2 switch assembly from the fan bracket, use care to pry the switch (alternating at both ends of the switch) from its mounting studs. 3. Make sure the RFID antenna cable is grounded to t[...]

System board layout 123 System board locations .1/ Processor fan connector (not used) .2/ Processor socket .3/ RIMM socket 1 .4/ RIMM socket 2 .5/ AGP connector .6/ Battery .7/ Keyboard/Mouse connectors .8/ Serial 1,2 connectors .9/ USB connectors .1ð/ Recovery jumper .11/ PC PCI connector (not used) .12/ Parallel connector .13/ Line Out connector[...]

System board jumper settings The following table contains the jumper setting information. (D) indicates the default setting. Clear CMOS/Flash Boot Block Recovery Use this jumper setting to Clear CMOS or to Flash Boot Block Recover. Processor Speed Settings Processor speed for the IBM IntelliStation 6867 computers are fixed and are determined by the[...]

Riser card (Type 6867) Riser card, PCI, front view Wak e on LAN Speaker T amper Pow e r LEDs FDD Connector CD Audio PCI Fan RFID Alert on LAN SCSI LED PCI PCI PCI Riser card, back view Primar y IDE P ower Connector Secondary IDE IntelliStation - 6867 271[...]

Symptom-to-FRU index The Symptom-to-FRU index lists error symptoms and possible causes. The most likely cause is listed first. Always begin with “General checkout” on page 224. See “IBM PC Enhanced Diagnostics error codes” on page 1 when running diagnostics. This index can also be used to help you decide which FRUs to have available when se[...]

Beep symptoms Beep symptoms are short tones or a series of short tones separated by pauses (intervals without sound). See the following examples. Beeps Description 1-2-X  One Beep  A pause (or break)  Two beeps  A pause (or break)  Any number of beeps 4 Four continuous beeps Beep Symptom FRU/Action 1-1-3 CMOS read/write error 1 . Run[...]

Beep Symptom FRU/Action 3-3-4 Screen initialization failed. 1 . Video Adapter (if installed) 2. System Board 3. Display 3-4-1 Screen retrace test detected an error. 1 . Video Adapter (if installed) 2. System Board 3. Display 3-4-2 POST is searching for video ROM. 1 . Video Adapter (if installed) 2. System Board 4 1 . Video Adapter (if installed) 2.[...]

Symptom/Error FRU/Action No beep during POST. 1 . See “Undetermined problem” on page 294. 2. System Board 3. Memory Module 4. Any Adapter or Device 5. Riser Card 6. Power Cord 7. Power Supply IntelliStation - 6867 275[...]

POST error codes In the following index, “X” can represent any number. POST Error Code FRU/Action 000 SCSI Adapter not enabled. 1. Verify adapter device and Bus Master fields are enabled in PCI configuration program. See documentation shipped with computer. 02X 1 . SCSI Adapter 08X Check SCSI terminator installation. 1 . SCSI Cable 2. SCSI Term[...]

POST Error Code FRU/Action 162 Configuration mismatch. 1. Run Setup and verify Configuration 2. Had a device been added, removed, changed location? If not, suspect that device. 3. Power-on external devices first, then power-on computer. 4. CMOS Backup Battery (See page “Safety information” on page 332.) 5. System Board 6. Riser card 162 And una[...]

POST Error Code FRU/Action 168 Alert on LAN2 error 1 . Run Setup. Check to see that Ethernet and Alert on LAN2 are enabled. 2. System Board 3. Riser card 17X, 18X 1 . C2 Security 175 1 . Run Configuration (See “Setup Utility program” on page 241.) 2. System Board 176 1. Covers were removed from the computer. 177 Corrupted Administrator Password[...]

POST Error Code FRU/Action 229 External cache test error. 1. L2 Cache Memory 2. System Board 262 POST detected a base memory or extended memory type error. 1 . Run Setup. Check System Summary menu for memory type change. (See “Setup Utility program” on page 241.) 2. Run the Extended Memory Diagnostic tests. 301 1 . Keyboard 2. Keyboard Cable 3.[...]

POST Error Code FRU/Action 6XX Not listed above. 1 . Diskette Drive 2. System Board 3. Riser card 4. External Drive Adapter 5. Diskette Drive Cable 6. Power Supply 762 Math coprocessor configuration error. 1 . Run Setup 2. Processor 3. System Board 7XX Not listed above. 1 . Processor 2. System Board 962 Parallel port configuration error. 1 . Run Co[...]

POST Error Code FRU/Action 1117 Failed baud rate test. 1 . Run Enhanced Diagnostics 1162 Serial port configuration error. 1 . Run Configuration 2. Serial Adapter (if installed) 3. System Board 11XX Not listed above. 1 . System Board 1201 1 . System Board 2. Any Serial Device 1202 , 1206 , 1208 , 1209 , 12XX 1 . Dual Async Adapter/A 2. System Board [...]

POST Error Code FRU/Action 180X, 188X PCI configuration or resource error. 1. Run Setup and verify PCI/ISA configuration settings. 2. If necessary, set ISA adapters to “Not available” to allow PCI adapters to properly configure. 3. Remove any suspect ISA adapters. 4. Rerun diagnostics. 5. PCI Adapter 1962 Boot sequence error. 1. Possible hard d[...]

POST Error Code FRU/Action 3115, 3140 1 . Network Attached? 2. LF Translator 3. Alternate PC Network-Adapter 4. Cable Problem 31XX 1. Alternate PC Network Adapter 2. LF Translator 3. Cable Problem 36XX 1 . GPIB Adapter 38XX 1 . DAC Adapter 4611 , 4630 1 . Multiport/2 Interface Board 2. Multiport/2 Adapter 4612 , 4613 4640 , 4641 1 . Memory Module P[...]

POST Error Code FRU/Action 8601 , 8602 1 . Pointing Device (Mouse) 2. System Board 8603 , 8604 1 . System Board 2. Pointing Device (Mouse) 86XX Not listed above 1 . Mouse 2. System Board 89XX 1. PC Music Adapter 2. MIDI Adapter Unit 91XX 1. Optical Drive 2. Adapter 96XX 1 . SCSI Adapter 2. Any SCSI Device 3. System Board 4. Riser card 10101 , 10102[...]

POST Error Code FRU/Action 101XX Not listed above. 1 . Modem Adapter/A 2. Data/Fax Modem 3. System Board 4. Riser card 10450 , 10451 , 10490 10491 , 10492 , 10499 Read/write error. 1 . Run Enhanced Diagnostics 2. Hard Disk Drive 3. System Board 4. Riser card 10452 Seek test error. 1 . Run Enhanced Diagnostics 10453 Wrong drive type? Information onl[...]

POST Error Code FRU/Action 10635 1 . Power-off computer, wait ten seconds; then power-on the computer. 2. Ethernet Adapter 10651, 10660 1 . Check Cables 2. Ethernet Adapter 106XX Not listed above. 1 . Ethernet Adapter 107XX 1 . 5.25-inch External Diskette Drive 2. 5.25-inch Diskette Drive Adapter/A 109XX Check the adapter cables. 1 . ActionMedia Ad[...]

POST Error Code FRU/Action 161XX 1 . FaxConcentrator  Adapter 164XX 1. 120 MB Internal Tape Drive 2. Diskette Cable 3. System Board 4. Riser card 16500 1 . 6157 Tape Attachment Adapter 16520 , 16540 1. 6157 Streaming Tape Drive 2. 6157 Tape Attachment Adapter 166XX, 167XX 1. Token Ring Adapter 2. System Board 3. Riser card 18001 to 18029 1 . Wiz[...]

POST Error Code FRU/Action 20105 to 20110 1 . Printer/Scanner Option 2. Image Adapter/A 3. Memory Module DRAM, VRAM Image Adapter/A Memory Test failure indicated by graphic of adapter. 1 . Replace memory module (shown in graphic.) 206XX 1 . SCSI-2 Adapter 2. Any SCSI Device 3. System Board 4. Riser card 208XX Verify there are no duplicate SCSI ID s[...]

POST Error Code FRU/Action 216XX 1 . Scanner 217XX If an external device, and power-on LED is off, check external voltages. 1 . Rewritable Optical Drive 2. SCSI Adapter 3. SCSI Cable 218XX Check for multi CD tray, or juke box. 1 . Changer 219XX 1 . SCSI Communications Device 24201 Y0, 24210 Y0 Be sure wrap plug is attached. 1 . ISDN/2 Adapter 2. IS[...]

POST Error Code FRU/Action 27562 1 . External Power Control not connected 2. External Power Control 3. ServerGuard Adapter 27563 , 27564 1 . External Power Control 2. ServerGuard Adapter 275XX 1 . Update Diagnostic Software 27801 to 27879 1 . Personal Dictation System Adapter 2. System Board 3. Riser card 27880 to 27889 1 . External FRU (Speaker, M[...]

Miscellaneous error messages Message/Symptom FRU/Action CMOS Backup Battery inaccurate. 1 . CMOS Backup Battery See page “Safety information” on page 332. 2. System Board Changing colors. 1 . Display Computer will not power-off. See “Power supply” on page 229. 1 . Power Switch 2. System Board 3. Riser card Computer will not RPL from server [...]

Message/Symptom FRU/Action Incorrect memory size during POST. 1. Run the Memory tests. 2. Memory Module 3. System Board “Insert a Diskette” icon appears with a known-good diagnostics diskette in the first 3.5-inch diskette drive. 1 . Diskette Drive 2. System Board 3. Diskette Drive Cable 4. Riser card 5. Network Adapter Intensity or color varie[...]

Message/Symptom FRU/Action Serial or parallel port device failure (adapter port). 1 . External Device Self-Test OK? 2. External Device 3. Cable 4. Alternate Adapter 5. System Board 6. Riser Card Some or all keys on the keyboard do not work. 1 . Keyboard 2. Keyboard Cable 3. System Board IntelliStation - 6867 293[...]

Undetermined problem Check the power supply voltages. See “Power supply” on page 229. If the voltages are correct, return here and continue with the following steps. 1. Power-off the computer. 2. Remove or disconnect the following, if installed, one at a time: a. Non-IBM devices b. External devices (modem, printer, or mouse) c. Any adapters d. [...]

Model tables - Country/Region/Language Use this table to identify the country/region/language of the specific Models that are listed in the Type/Model configuration tables section. In most cases, country or language designation will be identified by the last digit of the model number. Some models might be listed twice, as X and (J), for Country/Lan[...]

Type/Model configuration tables (6867) Notes  Some open bay models are identified as AAP (Authorized Assembler Program) models. AAP models are manufactured by IBM without certain devices such as: – Graphics – Hard Disk Drive – CD-ROM unit – Memory – Video or other option card – Preload AAP IBM Dealers and Business Partners  instal[...]

Preload Windows NT Windows NT Windows NT Windows NT N/A Windows NT Windows NT Windows NT Windows NT CD-ROM 48X Max 48X Max 48X Max 48X Max 48X Max 48X Max 48X Max 48X Max 48X Max Bays/Slots 4X5 4X5 4X5 4X5 4X5 4X5 4X5 4X5 4X5 Graphics Matrox G400 Matrox G400 IBM Fire GL 1 Appian Gemini N/A Matrox G400 Matrox G400 IBM Fire GL 1 IBM Fire GL 1 Hard Dr[...]

Preload Windows NT N/A Windows NT Windows 2000 Windows NT N/A Windows NT Windows NT Windows NT CD-ROM 48X Max 48X Max 48X Max 48X Max 48X Max 48X Max 48X Max 48X Max 48X Max Bays/Slots 4X5 4X5 4X5 4X5 4X5 4X5 4X5 4X5 4X5 Graphics Appian Gemini N/A Matrox G400 Matrox G400 IBM Fire GL 1 N/A Matrox G400 Matrox G400 Elsa GL II (xxMB) Hard Drive 9.1 GB [...]

Preload Windows NT Windows NT Windows NT Windows NT N/A Windows NT CD-ROM 48X Max 48X Max 48X Max 48X Max 48X Max 48X Max Bays/Slots 4X5 4X5 4X5 4X5 4X5 4X5 Graphics N/A Matrox G400 Matrox G400 Elsa GL II (xxMB) N/A Matrox G400 Hard Drive N/A 15.0 GB EIDE 9.1 GB SCSI 9.1 GB SCSI N/A 15.0 GB EIDE Memory N/A 128 MHz RIMM 128 MHz RIMM 128 MHz RIMM N/A[...]

Notes: 300 IBM PC 300/IntelliStation Vol 3 HMM[...]

Parts (Type 6867) 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 IntelliStation - 6867 301[...]

Parts listing Index System (Type 6867) FRU No. 1 Top and Front Cover Assembly 33L2747 2 CD-ROM (48X Max) 09N0737 3 9.1 GB SCSI 7200RPM Hard Disk Drive 36L8648 3 15.0 GB EIDE Hard Disk Drive 09N0921 3 13.5 GB EIDE Hard Disk Drive 36L8689 4 Hard drive Cage Latch Kit 33L2606 5 1.44 MB, 3.5-Inch Diskette Drive 75H9550 5 1.44 MB, 3.5-Inch Diskette Drive[...]

Index System (Type 6867) FRU No. Video Card - Elsa Gloria ll (AGP) 16 MB 01N2256 SCSI Adapter 10L7122 SCSI Signal Cable (3-drop) 33L2598 SCSI LED Cable Assembly 76H7344 System Board Rails 03K9626 IntelliStation - 6867 303[...]

Keyboards - PCNext Lite Arabic 37L2555 Belgian-French 37L2556 Belgian-UK 37L2557 Brazil/Portugal 37L2554 Bulgarian 37L2558 Chinese 37L2585 Czech 37L2559 Danish 37L2560 Dutch 37L2561 French 37L2562 French/Canadian-ID 058 37L0913 French/Canadian-ID 445 37L2552 German 37L2563 Greek 37L2564 Hebrew 37L2565 Hungarian 37L2566 Icelandic 37L2567 Italian 37L[...]

Computer Power Cords Display and Monitor Information Display and monitor information is separately available and is listed under “Related publications” on page vi. Arabic Countries 14F0033 Argentina 36L8880 Australia 93F2365 Belgium 1339520 Bulgaria 1339520 Canada 93F2364 Chile 14F0069 Czechoslovakia 1339520 Denmark 13F9997 Finland 1339520 Fran[...]

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Related Service Information Safety notices (multi-lingual translations) ..... 3 0 8 Safety information . . . . . . . . . . . . . . . . 332 General safety . . . . . . . . . . . . . . . . 332 Electrical safety . . . . . . . . . . . . . . . 333 Safety Inspection Guide ........... 3 3 4 Handling electrostatic discharge-sensitive devices 336 Grounding r[...]

Safety notices (multi-lingual translations) The caution and danger safety notices in this section are provided in the following languages:  English  Brazilian/Portuguese  Chinese  French  German  Italian  Korean  Spanish 308 IBM PC 300/IntelliStation Vol 3 HMM[...]

DANGER To avoid a shock hazard, do not connect or disconnect any cables or perform installation, maintenance, or reconfiguration of this product during an electrical storm. To avoid shock hazard:  The power cord must be connected to a properly wired and earthed receptacle.  Any equipment to which this product will be attached must also be con[...]

Caution: When replacing the battery, use only IBM Part Number 33F8354 or an equivalent type battery recommended by the manufacturer. If your system has a module containing a lithium battery, replace it only with the same module type made by the same manufacturer. The battery contains lithium and can explode if not properly used, handled, or dispose[...]

Caution: Use safe lifting practices when lifting your machine. Caution: Electrical current from power, telephone, and communication cables can be hazardous. To avoid personal injury or equipment damage, disconnect the attached power cords, telecommunications systems, networks, and modems before you open the server covers, unless instructed otherwis[...]

PERIGO Para evitar choques elétricos, não conecte ou desconecte nenhum cabo, nem efetue instalação, manutenção ou reconfiguração deste produto durante uma tempestade com raios. Para evitar choques elétricos:  O cabo de alimentação deve ser conectado a um receptáculo corretamente instalado e aterrado.  Todos os equipamentos aos qua[...]

cuidado: Ao substituir a bateria, utilize apenas o Número de Peça IBM 33F8354 ou um tipo de bateria equivalente recomendado pelo fabricante. Se seu sistema possuir um módulo com uma bateria de lítio, substitua-o apenas pelo mesmo tipo de módulo, produzido pelo mesmo fabricante. A bateria contém lítio e pode explodir se não for utilizada, ma[...]

cuidado: Utilize práticas seguras para levantamento de peso ao levantar sua máquina. cuidado: A corrente elétrica proveniente de cabos de alimentação, de telefone e de comunicação é perigosa. Para evitar ferimentos pessoais ou danos aos equipamentos, desconecte os cabos de alimentação, sistemas de telecomunicação, redes e modems antes d[...]

Related Service Information 315[...]

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Related Service Information 317[...]

PERIGO Pour éviter tout risque de choc électrique, ne manipulez aucun câble et n'effectuez aucune opération d'installation, d'entretien ou de reconfiguration de ce produit au cours d'un orage. Pour éviter tout risque de choc électrique :  Les cordons d'alimentation du présent produit et de tous les appareils qui l[...]

attention: Remplacez la pile usagée par une pile de référence identique exclusivement - voir la référence IBM - ou par une pile équivalente recommandée par le fabricant. Si votre système est doté d'un module contenant une pile au lithium, vous devez le remplacer uniquement par un module identique, produit par le même fabricant. La pi[...]

attention: Ce produit pèse un poids considérable. Faites-vous aider pour le soulever. attention: Le courant électrique circulant dans les câbles de communication et les cordons téléphoniques et d'alimentation peut être dangereux. Pour votre sécurité et celle de l'équipement, avant de retirer les carters du serveur, mettez celui-[...]

VORSICHT Aus Sicherheitsgründen bei Gewitter an diesem Gerät keine Kabel anschließen oder lösen. Ferner keine Installations-, Wartungs- oder Rekonfigurationsarbeiten durchführen. Aus Sicherheitsgründen:  Gerät nur an eine Schutzkontaktsteckdose mit ordnungsgemäß geerdetem Schutzkontakt anschließen.  Alle angeschlossenen Geräte eben[...]

achtung: Eine verbrauchte Batterie nur durch eine Batterie mit der IBM Teilenummer 33F8354 oder durch eine vom Hersteller empfohlene Batterie ersetzen. Wenn Ihr System ein Modul mit einer Lithium-Batterie enthält, ersetzen Sie es immer mit dem selben Modultyp vom selben Hersteller. Die Batterie enthält Lithium und kann bei unsachgemäßer Verwend[...]

achtung: Beim Anheben der Maschine die vorgeschriebenen Sicherheitsbestimmungen beachten. achtung: An Netz-, Telefon- und Datenleitungen können gefährliche elektrische Spannungen anliegen. Um eine Gefährdung des Benutzers oder Beschädigung des Geräts zu vermeiden, ist der Server auszuschalten. Die Verbindung zu den angeschlossenen Netzkabeln, [...]

PERICOLO Per evitare il pericolo di scosse elettriche durante i temporali, non collegare o scollegare cavi, non effettuare l'installazione, la manutenzione o la riconfigurazione di questo prodotto. Per evitare il pericolo di scosse elettriche:  collegare il cavo di alimentazione ad una presa elettrica correttamente cablata e munita di terra[...]

ATTENZIONE: Quando si sostituisce la batteria, utilizzare solo una batteria IBM o batterie dello stesso tipo o di tipo equivalente consigliate dal produttore. Se il sistema di cui si dispone è provvisto di un modulo contenente una batteria al litio, sostituire tale batteria solo con un tipo di modulo uguale a quello fornito dal produttore. La batt[...]

ATTENZIONE: Durante il sollevamento della macchina seguire delle norme di di sicurezza. ATTENZIONE: La corrente circolante nei cavi di alimentazione, del telefono e di segnale è pericolosa. Per evitare situazioni pericolose per le persone o danneggiamenti all'apparecchiatura, scollegare i cavi di alimentazione, i sistemi di telecomunicazioni,[...]

Related Service Information 327[...]

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PELIGRO Para evitar una posible descarga eléctrica, no conecte ni desconecte los cables ni lleve a cabo ninguna operación de instalación, de mantenimiento o de reconfiguración de este producto durante una tormenta eléctrica. Para evitar una posible descarga:  El cable de alimentación debe conectarse a un receptáculo con una instalación e[...]

percaución: Al cambiar la batería, utilice únicamente la batería IBM Número de pieza 33F8354 o un tipo de batería equivalente recomendado por el fabricante. Si el sistema tiene un módulo que contiene una batería de litio, sustitúyalo únicamente por el mismo tipo de módulo del mismo fabricante. La batería contiene litio y puede explotar [...]

percaución: Alce la máquina con cuidado; el sobrepeso podría causar alguna lesión. percaución: La corriente eléctrica de los cables de comunicaciones, de teléfono y de alimentación puede resultar peligrosa. Para evitar posibles lesiones o daños del aparato, desconecte los cables de alimentación, los sistemas de telecomunicaciones, las red[...]

Safety information The following section contains the safety information that you need to be familiar with before servicing an IBM mobile computer. General safety Follow these rules to ensure general safety:  Observe good housekeeping in the area of the machines during and after maintenance.  When lifting any heavy object: 1. Ensure you can s[...]

Electrical safety Observe the following rules when working on electrical equipment. Important Use only approved tools and test equipment. Some hand tools have handles covered with a soft material that does not insulate you when working with live electrical currents. Many customers have, near their equipment, rubber floor mats that contain small con[...]

 Regularly inspect and maintain your electrical hand tools for safe operational condition.  Do not use worn or broken tools and testers.  Never assume that power has been disconnected from a circuit. First, check that it has been powered-off.  Always look carefully for possible hazards in your work area. Examples of these hazards are mo[...]

 Explosive hazards, such as a damaged CRT face or bulging capacitor  Mechanical hazards, such as loose or missing hardware The guide consists of a series of steps presented in a checklist. Begin the checks with the power off, and the power cord disconnected. Checklist: 1. Check exterior covers for damage (loose, broken, or sharp edges). 2. Po[...]

Handling electrostatic discharge-sensitive devices Any computer part containing transistors or integrated circuits (ICs) should be considered sensitive to electrostatic discharge (ESD). ESD damage can occur when there is a difference in charge between objects. Protect against ESD damage by equalizing the charge so that the machine, the part, the wo[...]

Miscellaneous information Acronyms, Abbreviations and Terms Term Information ACPA/A Audio Capture and Playback Adapter ADP Automatic Data Processing AGP Advanced Graphics Port Alt Alternate ANSI American National Standards Institute ARTIC A Real Time Interface Coprocessor ASCII American National Standard Code for Interface Interchange AT Advanced T[...]

Term Information MCGA Modified Color Graphics Adapter (320 x 200 x 256) MCA Micro Channel Architecture (bus structure) MHz Mega Hertz (million cycles per second) MIDI Musical Instrument Digital Interface MM Multimedia N/A Not Available or Not Applicable NDD National Distribution Division NDIS Network Driver Interface Specification NMI Non-Maskable [...]

Send us your comments! We want to know your opinion about this manual (part number 09N8605). Your input will help us to improve our publications. Please photocopy this survey, complete it, and then fax it to IBM HMM Survey at 919-543-8167 (USA) . Name Phone Number 1. Do you like this manual? _____ Yes _____ No 2. What would you like to see added, c[...]

Do you need technical references? We have a wide range of hardware technical references that provide in-depth information about IBM personal computer products. Our Technical Reference Library includes information about:  Micro Channel, Setup, and Subsystem Control Block architectures  Common interfaces (including microprocessors, system timer[...]

Problem determination tips Due to the variety of hardware and software combinations that can be encountered, use the following information to assist you in problem determination.  Verify any recent hardware changes. See “Hardware considerations” on page 342.  Verify any recent software changes. See “Software considerations” on page 34[...]

File updates Use the World Wide Web (WWW) to download Diagnostic, BIOS Flash, and Device Driver files. For PC Series 300/700 and IntelliStation systems, the WWW address is: http://www.pc.ibm.com/us/files.html For IBM PC Servers, the WWW address is: http://www.pc.ibm.com/us/servers/ Hardware considerations Use the following tools to help identify an[...]

 Software-generated error messages are displayed if a problem or conflict is found by an application program, the operating system, or both. For an explanation of these messages, refer to the information supplied with the installed software package. Also, refer to “Software considerations.”  Multiple messages occur when the first error ca[...]

have the advantage of faster throughput, but the disadvantage of limited error-handling capability and reduced software and hardware compatibility and flexibility. This method is not used in the IBM PC Series systems.  Operating system to BIOS to hardware. This is the recommended way. It's the most flexible because it's independent of [...]

IRQ conflicts occur when there are multiple assignments to the same interrupt level. If there is an IRQ conflict, the system will hang. Use the systems diagnostics to check for multiple assignments to the same interrupt level before replacing any hardware component. DMA:  Accesses the memory by bypassing the processor , which allows the processo[...]

U.S. Authorized Dealers or Servicers U.S. Customers and Helpware Subscribers Note Calls from outside the U.S. will be charged international call rates. Number Information 800-528-7705 Bulletin Board Service - TSS Only 800-937-3737 IBM Business Partner Education 800-426-2472 IBM Customer Engineer Technical Support 800-IBM-DEAL IBM Dealer Support Cen[...]

IBM Canada Customer and Servicer Support Number Information 800-661-PSMT Business Partner Marketing Support 905-316-5556 Business Partner Marketing Support - Toronto 514-938-6048 Business Partner Marketing Support - French 800-465-4YOU Customer Relations 800-IBM-SERV Customer Service Dispatch 800-263-2769 Customer Service Parts 800-465-2222 Custome[...]

Notices References in this publication to IBM products, programs, or services do not imply that IBM intends to make these available in all countries in which IBM operates. Any reference to an IBM product, program, or service is not intended to state or imply that only that IBM product, program, or service may be used. Subject to IBM’s valid intel[...]

Trademarks The following terms are trademarks of the International Business Machines Corporation in the United States and/or other countries: ActionMedia, Celeron, LANDesk, MMX, Pentium, and ProShare are trademarks or registered trademarks of Intel Corporation in the U.S. and other countries. Microsoft, Windows, Windows NT, and the Windows logo are[...]

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IBM  Part Number: 09N8605 Printed in U.S.A. ð9N86ð5[...]