IBM PC 365 manual

Using Your Personal Computer PC 365 with Pentium Pro Processor[...]

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Using Your Personal Computer PC 365 with Pentium Pro Processor IBM[...]

Note Before using this information and the product it supports, be sure to read the general information under Appendix B, “Product Warranties, License Information, and Notices” on page 111. Third Edition (February 1997) The following paragraph does not apply to the United Kingdom or any country where such provisions are inconsistent with local [...]

Contents Safety Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . vii Laser Compliance Statement ............................... viii Lithium Battery Notice ................................... i x About This Book ...................................... x i Related Publications . . . . . . . . . . . . . . . . . . . .[...]

Chapter 3. Operating Your Personal Computer ................... 1 9 Using Controls and Status Indicators .......................... 1 9 Starting Your Personal Computer ............................ 2 0 Using a Mouse ........................................ 2 0 Shutting Down . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . [...]

Cleaning Your Computer ................................. 5 7 Computer and Keyboard ................................ 5 7 Monitor Screen . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 57 Mouse . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 58 Replacing the Battery ...................[...]

Warranty . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 116 U.S. Government Users Restricted Rights ....................... 116 Other Documentation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 116 Other Additional Terms and Conditions ....................... 116 Notices . . . . . . . . .[...]

Safety Information Turn everything OFF. Attach signal cables to receptacles. First, remove power cord from outlet. To Disconnect Turn device ON. DANGER: Turn everything OFF. To Connect Remove signal cables from receptacles. Remove all cables from devices. Attach power cord to outlet. First, attach all cables to devices. In the U.K., by law, the pow[...]

Laser Compliance Statement Some IBM Personal Computer models are equipped from the factory with a CD-ROM drive. CD-ROM drives are also sold separately as options. The CD-ROM drive is a laser product. The CD-ROM drive is certified in the U.S. to conform to the requirements of the Department of Health and Human Services 21 Code of Federal Regulations[...]

Lithium Battery Notice CAUTION: Danger of explosion if battery is incorrectly replaced. When replacing the battery, use only IBM Part Number 33F8354 or an equivalent type battery recommended by the manufacturer. The battery contains lithium and can explode if not properly used, handled, or disposed of. Do not:  Throw or immerse into water  He[...]

x Using Your Personal Computer[...]

About This Book This book will help you become familiar with your IBM Personal Computer and its many features. It describes how to configure, operate, and maintain your PC. In the unlikely event you experience problems, you will also find helpful troubleshooting information, as well as instructions for obtaining service in this book. The book is or[...]

Related Publications The following publications, together with this book, contain information about your computer.  Setting Up Your Personal Computer This publication contains instructions to help you set up your computer.  Installing Options in Your Personal Computer This publication contains instructions for adding memory, adapters, drives,[...]

 Technical Information Manual This separately purchased publication contains information for individuals who want to know more about the technical aspects of their computer. To obtain a copy, refer to “Ordering Publications” on page 105. About This Book xiii[...]

xiv Using Your Personal Computer[...]

Chapter 1. Your IBM Personal Computer Thank you for selecting an IBM Personal Computer. Your PC incorporates many of the latest advances in personal computer technology and is easy to expand and upgrade as your needs change.  Copyright IBM Corp. 1997 1[...]

What Your IBM Personal Computer Offers This section describes many of the features of your computer. Support for Pentium Pro Microprocessors At the core of your PC is an Intel Pentium Pro microprocessor. With its advanced performance features, this microprocessor supplies the speed and power you need to take advantage of even the most complex progr[...]

High-Capacity Hard Disk Drives Some PC models have a hard disk drive with an EIDE (enhanced integrated drive electronics) bus master interface to transmit data to and from the hard disk drive. The EIDE interface specification, which is an extension of the original IDE interface specification, refers to a hard disk drive with the controller built in[...]

PD/CD-ROM Drive A PD/CD-ROM drive is preinstalled in some PC models. This dual-function IDE drive can be used as a standard CD-ROM reader or as a mechanism for day-to-day backup and storage of data. Using removable, rewritable optical disks called PD cartridges , you can save, store, and read files just as you would with a hard disk drive. PD cartr[...]

where USB devices can be attached. Note that your computer does not support a keyboard or mouse attached to the USB port. Watch the USB web site at www.teleport.com/ ˜ USB for further developments. Infrared Port With infrared technology, wireless communication is possible between infrared-enabled devices. Your PC has one infrared port to which you[...]

increases productivity because users are not interrupted during normal working hours and LAN traffic is kept to a minimum. IBM-Preinstalled Software IBM-preinstalled software is provided with some PC models. This software, installed by IBM during manufacture of the computer, includes an operating system, device drivers to support built-in features,[...]

Advanced Power Management Energy conservation is an important concern. Your computer has Advanced Power Management (APM) features that allow you to set different levels of energy conservation for specific components of your computer. You can view and change APM settings using the Configuration/Setup Utility program. Security Features Your PC has se[...]

5.25-Inch Bay for Optional Drive 5.25-Inch CD-ROM or PD/CD-ROM Drive (Standard in Some Models) 3.5-Inch Diskette Drive 3.5-Inch EIDE Hard Disk Drive 3.5-Inch Internal Bay for Optional Drive 8 Using Your Personal Computer[...]

In PC models with a preinstalled SCSI hard disk drive, occupied and unoccupied drive bays are as follows: 3.5-Inch SCSI Hard Disk Drive 5.25-Inch CD-ROM or PD/CD-ROM Drive (Standard in Some Models) 3.5-Inch Diskette Drive 3.5-Inch Internal Bay for Optional Drive 3.5-Inch Internal Bay for Optional Drive Expansion Slots: Your computer has five expans[...]

External Connectors The location of the external connectors for I/O devices varies by PC model. The following illustrations show the location of the external I/O connectors. Monitor Keyboard Mouse Serial USB Parallel Infrared Note: The model shown has an S3 Trio64V+ graphics adapter. 10 Using Your Personal Computer[...]

Monitor Keyboard Mouse Serial SCSI USB Parallel Infrared Video Feature Note: The model shown has a Matrox MGA Millennium graphics adapter and an Adaptec SCSI adapter installed. The SCSI adapter has one external 16-bit connector to which you can attach SCSI devices. It also has two internal connectors (one 8-bit and one 16-bit). Chapter 1. Your IBM [...]

Features at a Glance The following information covers a variety of PC 365 models. Some of the features listed apply to specific models only. For a listing of features for your specific PC 365 model, refer to the System Summary screen in the Configuration/Setup Utility program. For instructions on gaining access to the Configuration/Setup Utility pr[...]

PD/CD-ROM Drive  One IDE, dual-function, rewritable PD/CD-ROM drive (standard in some models) Input/Output Features  One 25-pin, ECP/EPP parallel port  One 9-pin, 16550 UART serial port  One 4-pin, USB port  One infrared port  Mouse port  Keyboard port (Windows 95-compatible)  One 15-pin, monitor port located on S3 Trio64V+ [...]

Security  Power-on and administrator passwords  Lockable cover  Startup sequence control  Startup without diskette drive, keyboard, or mouse  Unattended start mode  Diskette and hard disk I/O control  Serial and parallel port I/O control  Software-readable hardware IDs System Management  Wake on LAN  Wake up on ring ?[...]

IBM-Preinstalled Software Preinstalled in some PC models are an operating system, device drivers to support built-in features, and other support programs. See About Your Software for a detailed description of the preinstallation package. System Specifications Size  Depth: 455 mm (17.9 in.)  Height: 160 mm (6.3 in.)  Width: 420 mm (16.5 in.[...]

Electrical Input  Sine-wave input (50 to 60 Hz) is required  Input voltage: – Low range: - Minimum: 90 V ac - Maximum: 137 V ac - Voltage switch setting: 115 or 115 V – High range: - Minimum: 180 V ac - Maximum: 265 V ac - Voltage switch setting: 230 or 230 V – Input kilovolt-amperes (kVA) (approximately): - Minimum configuration as shi[...]

Chapter 2. Arranging Your Workspace To get the most from your computer, arrange both the equipment you use and your work area to suit your needs and the kind of work you do. Your comfort is of foremost importance, but light sources, air circulation, and the location of electrical outlets also can affect the way you arrange your workspace. Comfort A[...]

Glare and Lighting Position the monitor to minimize glare and reflections from overhead lights, windows, and other light sources. Place the monitor at right angles to windows and other light sources, when possible. Reduce overhead lighting, if necessary, by turning off lights or using lower wattage bulbs. If you install the monitor near a window, u[...]

Chapter 3. Operating Your Personal Computer This chapter provides information to help you in the day-to-day use of your computer. Information about the Configuration/Setup Utility program is also included in this chapter. Using Controls and Status Indicators The following operating controls and status indicators are located on the front of your com[...]

Starting Your Personal Computer 1. Turn on all external devices, and then turn on your computer. Numbers showing the amount of memory being tested appear in the top-left corner of the screen until the total amount of memory in the system is reached. Your computer is running the power-on self-test (POST). Options for running a fast POST or accessing[...]

Place the mouse beside the keyboard on a flat surface or mouse pad . (A mouse pad is a flat, smooth, foam-rubber pad available at most computer stores.) The mouse has a ball on the bottom, so working on a flat, smooth surface is important. You can use your right or left hand to control the mouse. Notice that the mouse has two buttons on the top (so[...]

Configuring Your Computer The Configuration/Setup Utility program enables you to view and change the configuration and setup of your computer. The program is stored in the EEPROM (electrically erasable programmable read-only memory) of your PC. You can use the Configuration/Setup Utility program to view and change the configuration and setup of you[...]

Important In most cases, when you add or remove hardware from your computer, the BIOS (basic input/output system) detects the changes and then updates the configuration automatically. Although the computer changes the configuration settings automatically, you must save these changes in the Configuration/Setup Utility program for the new configurati[...]

If you have set both an administrator and a power-on password, you can type either of the passwords at the password prompt. However, if you think you might need to change any settings in the Configuration/Setup Utility program, you must type your administrator password at the password prompt. If you type your power-on password, you will be able to [...]

When working with the Configuration/Setup Utility program menu, you must use the keyboard. Refer to the following table for the keys used to accomplish various tasks. Note: Active keys are displayed at the bottom of each screen; not all of the above keys are active with every menu. In the Configuration/Setup Utility program menus, the configuration[...]

2. Before you exit from the Configuration/Setup Utility program menu, select Save Settings if you want to save all settings as they currently appear. If you do not complete this step, your settings will not be saved. 3. From the Configuration/Setup Utility program menu, press Esc , and follow the instructions on the screen. 26 Using Your Personal C[...]

Viewing the System Summary You can use the Configuration/Setup Utility program to view a summary of the options and features in your computer. To view the system summary: 1. Start the Configuration/Setup Utility program (see “Starting the Configuration/Setup Utility Program” on page 23). 2. Select System Summary from the Configuration/Setup Uti[...]

2. Select Date and Time from the Configuration/Setup Utility program menu. 3. Type the date and time in the appropriate fields. 4. Press Esc to return to the Configuration/Setup Utility program menu. 5. Before you exit from the program, select Save Settings from the Configuration/Setup Utility program menu and press Enter . 6. To exit from the Conf[...]

Off In password prompt Off mode (also referred to as Unattended Start mode), you are not prompted to enter your power-on password when you turn on the computer. The computer will run the CONFIG.SYS and AUTOEXEC.BAT instructions and start the operating system. However, if you have a mouse connected to the mouse port, refer to the following text box.[...]

Password prompt Off mode is useful for network servers and other computers that operate unattended. If a power failure occurs, the computer will automatically restart and resume operating in this mode when power is restored, without operator intervention. Dual In the password prompt Dual mode, the startup behavior of the computer depends on whether[...]

1. Start the Configuration/Setup Utility program (see “Starting the Configuration/Setup Utility Program” on page 23). 2. Select System Security from the Configuration/Setup Utility program menu. 3. Select Power-On Password . 4. Type your password and press Down Arrow ( ↓ ). 5. Type your password again. 6. At Password Prompt , select On , Off [...]

Administrator Password Setting an administrator password deters unauthorized persons from changing settings in the Configuration/Setup Utility program. When an administrator password is set, you can change settings in the Configuration/Setup Utility program only after typing the administrator password at the password prompt that appears when you tr[...]

3. Select Administrator Password . 4. Type your password and press Down Arrow ( ↓ ). 5. Type your password again. 6. At Power-On Password Changeable by User , select Yes or No . Press Left Arrow ( ← ) or Right Arrow ( → ) to toggle between selections. (If you select Yes , the user will be able to change the power-on password if an administrat[...]

password jumper) on the system board. See Installing Options in Your Personal Computer for instructions on removing the computer cover and moving jumpers. Refer to the system board label inside the computer cover for the location of the CMOS Clear (password) jumper. Attention: If you move the CMOS Clear jumper, you will lose all setup data stored i[...]

 Display: With this option, you can disable the monitor entirely, or select one of the following reduced-power states: – Standby: In this mode, the screen is blanked, but the screen image is restored immediately when any activity is detected. – Suspend: In this mode, the monitor uses less power than in Standby mode. The screen is blanked, bu[...]

Automatic Power-On Features The Automatic Power-On features within the Advanced Power Management menu allow you to enable and disable features that turn your computer on automatically.  Serial Port Ring Detect: If your computer has an external modem connected to the serial port and you want the computer to turn on automatically when a ring is de[...]

Changing Keyboard Speed You can change the speed at which the keyboard responds when you hold down a key. The normal typematic rate is 10 characters per second, but you can use the Configuration/Setup Utility program to increase this rate to up to 30 characters per second. To change the keyboard speed: 1. Start the Configuration/Setup Utility progr[...]

Changing Monitor Settings Your computer has an S3 Trio64V+ or a Matrox MGA Millennium SVGA (super video graphics array) controller. SVGA is a video standard for displaying text and graphic images on a monitor screen. Like other video standards, SVGA supports a variety of video modes . Video modes are different combinations of resolution, refresh ra[...]

Updating System Programs System programs are the basic layer of software built into every IBM PC. They include the power-on self-test (POST), the basic input/output system (BIOS) code, and the Configuration/Setup Utility program. POST is a set of tests and procedures that is performed every time you turn on your PC. The BIOS is a layer of software [...]

Diskettes You can use 3.5-inch diskettes in the diskette drive of your computer. If you want to use 5.25-inch diskettes, you must install a 5.25-inch diskette drive. (Refer to Installing Options in Your Personal Computer for instructions on installing optional diskette drives.) The information that follows will help you identify and use 3.5-inch di[...]

Handling and Storing Diskettes Inside the protective diskette case is a flexible disk with a magnetic-sensitive coating. This disk can be damaged by heat, dust, a magnetic field, or even a fingerprint. Use the following guidelines when handling and storing diskettes.  Data is stored on the magnetic surface of the diskette. On 3.5-inch diskettes,[...]

Labeling Diskettes Before using a diskette, label it so that you can identify the data stored on it. Labels usually come in the package with the diskettes. Diskette labels can become a problem if you do not apply them correctly. Loose edges or an excessive buildup of labels can prevent the diskette from being inserted or ejected. To prevent this pr[...]

Write Protecting Diskettes It is possible to accidentally format a diskette or unintentionally write data to it. Important information can be written over or lost. For this reason, it is a good idea to write protect important diskettes. You can read data from a write-protected diskette, but you cannot erase or change the data. Most 3.5-inch diskett[...]

The operating system FORMAT command specifies how to format a specific type of diskette. Attention: Always format diskettes to their correct capacity. Failing to do so might cause unreliable results. Differences such as magnetic coatings, the thickness of the diskette material, and the recording technique used all affect the formatting operation. R[...]

Using a CD-ROM Drive Some PC models have a preinstalled CD-ROM drive. CD-ROM (compact disc read-only memory) technology offers quick access to enormous amounts of information. A compact disc can store more than 650 MB of data, such as the large files needed for audio, still and full-motion video, and still and animated graphics. A CD-ROM drive can [...]

 Do not place or store the CD in direct sunlight.  Do not use benzene, thinners, or other cleaners to clean the CD.  Do not drop or bend the CD. Loading a CD To load a CD into the CD-ROM drive: 1. Press the Eject/Load button. The tray slides out of the drive. (Do not manually force the tray open.) 2. Place the CD in the tray with the label[...]

5. Close the tray by pressing the Eject/Load button, or by gently pushing the tray forward. Note: If the tray does not slide out of the drive when you press the Eject/Load button, insert the pointed end of a large paper clip into the emergency eject hole located above and to the left of the CD-ROM indicator light. If you have installed a CD-ROM dri[...]

 Do not insert anything other than a CD or a PD cartridge into the drive.  Before moving the computer, remove the CD or the PD cartridge from the drive. The following is an illustration of the front bezel of the PD/CD-ROM drive preinstalled in some PC models. Emergency Eject Hole Tr a y Eject/Load Button PD/CD Indicator Light Busy Indicator L[...]

Loading and Ejecting PD/CD Drive Media The following sections provide instructions for loading and ejecting a CD and a PD cartridge from the PD/CD-ROM drive. Read these instructions carefully to prevent damage to your PD/CD-ROM drive and media. Loading and Ejecting a CD: To load a CD into the PD/CD-ROM drive, complete the following steps. 1. Press [...]

the other hand, rotate the clip (located on top of the spring mechanism) in a counterclockwise direction as far as it will go. c. Place the CD in the tray with the label facing up. To do this, place the CD under clip 1 and push the spring mechanism into the computer. While holding the CD, slowly release the spring mechanism, making sure the CD move[...]

the center hole of the CD and placing another finger on the outer edge of the CD) and push the spring mechanism back into the computer until clips 2 and 3 are cleared, as shown in the following illustration. Then carefully lift out the CD and close the tray. (There is no need to retract the clips if you continue to operate your computer in a vertic[...]

A PD cartridge can be loaded in the same manner described in steps 1 and 2 with the clips in the extended position.) The following is an illustration of a properly loaded PD cartridge in a vertically placed computer. Write-Protect Switch b. If you use only PD cartridges in the PD/CD-ROM drive, there is no need to extend the clips on the tray to pre[...]

4. Close the tray by pressing the Eject/Load button, or by gently pushing the tray in. When the tray is closed, the PD/CD indicator light on the front of the drive will activate to indicate what type of media you have inserted. The light will be amber if you have inserted a PD cartridge. 5. To eject the PD cartridge, do the following: a. Press the [...]

Instructions for formatting an unformatted PD cartridge and for formatting a previously formatted PD cartridge to FDISK-FAT format are provided for each operating system in the README2.TXT file on the Ready-to-Configure CD that comes with your computer. If your computer has IBM-preinstalled software, the README2.TXT file for Windows NT is also inst[...]

Using Locks To deter unauthorized use of your computer, you can lock the cover, sliding door, and keyboard. Locking the Cover and Sliding Door You can use the cover lock and keys to secure the outside cover and the sliding door on the front panel. You can lock both the sliding door and the computer cover, the cover only, or neither. If the sliding [...]

56 Using Your Personal Computer[...]

Chapter 4. Taking Care of Your Computer This chapter provides guidelines for the proper handling and care of your computer. Basics Here are some basic points about keeping your computer functioning properly:  Keep your computer in a clean, dry environment. Make sure it rests on a flat, sturdy surface.  Do not place items on top of the monitor[...]

To clean the screen surface, wipe it gently with a soft, dry cloth, or blow on the screen to remove grit and other loose particles. Then use a soft cloth moistened with a nonabrasive liquid glass cleaner. Mouse If the pointer on the screen does not move smoothly with the mouse, you might need to clean the mouse. 1. Turn off the computer. 2. Disconn[...]

The battery requires no charging or maintenance throughout its life; however, no battery lasts forever. If the battery fails, the date, time, and configuration information (including passwords) are lost. An error message is displayed when you turn on the computer. Refer to “Lithium Battery Notice” on page ix of this publication and Installing O[...]

60 Using Your Personal Computer[...]

Chapter 5. Solving Problems This chapter presents an overview of diagnostic tools available to you. You can use these tools to identify and correct problems that might come up as you use your computer. This chapter also contains information about option diskettes and terminate-and-stay-resident (TSR) programs. Using Diagnostic Tools Computer proble[...]

Note If your computer does not start when you press the power switch, do the following:  Make sure all cables are securely connected to the correct locations.  Check to see if the voltage-selection switch is set to the correct position.  Make sure the computer cover is installed properly (pushed all the way on). If this does not correct th[...]

“Solving POST Error Message Problems” on page 64 and “POST Message Charts” on page 67. If you hear no beep at all during POST, refer to “Troubleshooting Charts” on page 86. You might need to have your computer serviced. Error Messages Error messages that appear on the screen might be text, numeric, or both. There are several types of er[...]

Solving POST Error Message Problems: If you receive an error message during the power-on-self-test (POST), completing the steps outlined in this section might enable you to resolve the problem. Note If you have just added, removed, or changed the location of a device and you receive an error message, follow the procedure described in the Important [...]

that are malfunctioning or that have been changed since the last time you turned on your computer. If you did not knowingly make a change to a flagged menu item, there is likely a malfunction in that item. If you made a change, continue here. If you did not make a change, go to step 5e. To use the Configuration/Setup Utility program, do the followi[...]

6. For more information about what caused an error message to appear and what action to take, refer to the following chart. If you are unable to resolve a problem and need assistance, refer to Chapter 6, “Getting Help, Service, and Information” on page 99. Problem Go to: POST error code or message appears. “POST Message Charts” on page 67. [...]

POST Message Charts The computer might display more than one error message. Often, the first error to occur causes subsequent errors. When using the POST message charts in this section, always begin by following the suggested action for the first error message that appears on your computer screen. Note that, in these charts, “X” can be any alph[...]

POST Message Description 161 The battery on the system board is dead. CAUTION: Danger of explosion if lithium battery is incorrectly replaced. Replace the battery with the same or equivalent type recommended by the manufacturer. Dispose of batteries as required by local ordinances or regulations. (See “Lithium Battery Notice” on page ix and “[...]

POST Message Description 162 A change in device configuration occurred. This message is displayed under one or more of the following conditions:  A new device has been installed.  A device has been moved to a different location or cable connection.  A device has been removed or disconnected from a cable.  A device is failing and is no l[...]

POST Message Description 163 The clock is not working correctly. Action: Set the correct date and time. If the date and time are set correctly and saved and the 163 error message reappears, replace the battery. If this does not correct the problem, have the computer serviced. Note: The computer can be used until it is serviced, but any application [...]

POST Message Description 20X A failure occurred during testing of the memory. This error can be caused by incorrectly installed memory, a failing DIMM, or a system-board failure. Action: 1. If you have added memory, see Installing Options in Your Personal Computer and “Configuring Your Computer” on page 22 of this booklet to verify that the new[...]

POST Message Description 601 A failure occurred during testing of the diskette drive and diskette-drive controller. This error can be caused by a loose or incorrectly connected cable, a failing drive, or a failing system board. Note: The computer can be used, but one or more diskette drives might not work. Action: Verify that all diskette drive cab[...]

POST Message Description 662 A diskette drive configuration error occurred. Action: 1. Verify that the Configuration/Setup Utility program correctly reflects the number of diskette drives you have installed. (For instructions on using the Configuration/Setup Utility program, refer to “Configuring Your Computer” on page 22.) 2. If you installed [...]

POST Message Description 1800 A PCI adapter has requested a hardware interrupt that is not available. Action: 1. Make sure that all ISA legacy adapters are set correctly in the Configuration/Setup Utility program. If the hardware interrupt settings are not correct, change and save the settings. Setting the resources used by ISA legacy adapters to N[...]

POST Message Description 1801 A PCI adapter has requested memory resources that are not available. Action: 1. Make sure that all ISA legacy adapters are set correctly in the Configuration/Setup Utility program. If the memory resource settings are not correct, change and save the settings. Setting the resources used by ISA legacy adapters to Not ava[...]

POST Message Description 1802 A PCI adapter has requested an I/O address that is not available, or the PCI adapter might be defective. Action: 1. Make sure that all ISA legacy adapters are set correctly in the Configuration/Setup Utility program. If the I/O address settings are not correct, change and save the settings. Setting the resources used b[...]

POST Message Description 1803 A PCI adapter has requested a memory address that is not available, or the PCI adapter might be defective. Action: 1. Make sure that all ISA legacy adapters are set correctly in the Configuration/Setup Utility program. If the memory address settings are not correct, change and save the settings. Setting the resources u[...]

POST Message Description 1804 A PCI adapter has requested a memory address that is not available. Action: 1. Make sure that all ISA legacy adapters are set correctly in the Configuration/Setup Utility program. If the memory address settings are not correct, change and save the settings. Setting the resources used by ISA legacy adapters to Not avail[...]

POST Message Description 1850 A Plug and Play adapter has requested a hardware interrupt that is not available. Action: 1. Make sure that all ISA legacy adapters are set correctly in the Configuration/Setup Utility program. If the hardware interrupt settings are not correct, change and save the settings. Setting the resources used by ISA legacy ada[...]

POST Message Description 1851 A Plug and Play adapter has requested memory resources that are not available. Action: 1. Make sure that all ISA legacy adapters are set correctly in the Configuration/Setup Utility program. If the memory resource settings are not correct, change and save the settings. Setting the resources used by ISA legacy adapters [...]

POST Message Description 1852 A Plug and Play adapter has requested an I/O address that is not available, or the Plug and Play adapter might be defective. Action: 1. Make sure that all ISA legacy adapters are set correctly in the Configuration/Setup Utility program. If the I/O address settings are not correct, change and save the settings. Setting [...]

POST Message Description 1853 A Plug and Play adapter has requested a memory address that is not available, or the Plug and Play adapter might be defective. Action: 1. Make sure that all ISA legacy adapters are set correctly in the Configuration/Setup Utility program. If the memory address settings are not correct, change and save the settings. Set[...]

POST Message Description 1854 A Plug and Play adapter has requested a memory address that is not available. Action: 1. Make sure that all ISA legacy adapters are set correctly in the Configuration/Setup Utility program. If the memory address settings are not correct, change and save the settings. Setting the resources used by ISA legacy adapters to[...]

POST Message Description 1856 A Plug and Play adapter has requested a DMA address that is not available. Action: 1. Make sure that all ISA legacy adapters are set correctly in the Configuration/Setup Utility program. If the DMA address settings are not correct, change and save the settings. Setting the resources used by ISA legacy adapters to Not a[...]

POST Message Description 1962 A startup sequence error occurred. Action: 1. Make sure the startup options are set correctly in the Configuration/Setup Utility program. If the settings are not correct, change and save them. For instructions on using the Configuration/Setup Utility program, see “Configuring Your Computer” on page 22. 2. Make sure[...]

Troubleshooting Charts You can use the troubleshooting charts in this section to find solutions to problems that have definite symptoms. Important If you find it necessary to remove the computer cover, first read "Removing the Cover" in Installing Options in Your Personal Computer for important safety information and instructions. If you [...]

Diskette Drive Problems Action Diskette drive in-use light stays on, or the system bypasses the diskette drive. If there is a diskette in the drive, verify that: 1. The diskette drive is enabled. Use the Configuration/Setup Utility program to check this. For instructions on using the Configuration/Setup Utility program, refer to “Configuring Your[...]

Monitor Problems Action Wavy, unreadable, rolling, distorted, or jittery screen images. If the monitor self-tests show that the monitor is working properly, verify that: 1. The location of the monitor is appropriate. Magnetic fields around other devices, such as transformers, appliances, fluorescent lights, and other monitors might be causing the p[...]

Monitor Problems Action Screen flickers. Set the monitor for the highest, noninterlaced refresh rate supported by your monitor and the video controller in your computer. Refer to the documentation that comes with your monitor and the S3 Trio64V+ SVGA Device Driver Installation Instructions or Matrox MGA Millennium Graphics Adapter Software Installa[...]

Monitor Problems Action Blank screen. Verify that: 1. The computer power cord is plugged into the computer and a working electrical outlet. 2. The monitor is turned on and the Brightness and Contrast controls are adjusted correctly. 3. The monitor signal cable is securely connected to the monitor and the monitor connector on the graphics adapter. T[...]

Intermittent Problems Action A problem occurs only occasionally and is difficult to detect. Verify that: 1. All cables and cords are securely connected to the rear of the computer and attached devices. 2. When the computer is turned on, the fan grill is not blocked (there is air flow around the grill), and the fans are working. If airflow is blocke[...]

Memory Problems Action The amount of memory displayed is less than the amount of memory installed. The amount of available memory shown might be somewhat less than expected because of basic input/output system (BIOS) shadowing in random access memory (RAM). Verify that: 1. You have installed the correct type of DIMMs for your computer. Refer to Ins[...]

Option Problems Action An IBM option that was just installed does not work. Verify that: 1. The option is designed for your computer. 2. You followed the installation instructions supplied with the option and in Installing Options in Your Personal Computer . 3. All option files (if required) are installed correctly. See “Installing Files from Opt[...]

Parallel Port Problems Action Parallel port cannot be accessed. Verify that: 1. Each port is assigned a unique address. 2. The parallel-port adapter, if you added one, is properly installed and firmly seated. Refer to Installing Options in Your Personal Computer for instructions on adding adapters. If the problem cannot be isolated and corrected, h[...]

Software Problem Action Is your software program OK? To determine if problems are caused by installed software, verify that: 1. Your computer has the minimum memory requirements needed to use the software. Refer to the information supplied with the software to verify memory requirements. Note: If you have just installed an adapter or memory, you mi[...]

Diagnostic Programs IBM provides programs that you can run to diagnose hardware and some software problems. A description of these programs follows. QAPlus/PRO: You can use QAPlus/PRO to diagnose hardware problems. QAPlus/PRO also includes several utility programs that provide helpful information about your computer. For testing purposes, QAPlus/PR[...]

CoSession: CoSession is a remote-control diagnostic program that can be used by another individual, such as an IBM HelpWare technician or your in-house administrator, to help diagnose problems with your computer from a remote location. CoSession is provided on the Ready-to-Configure CD that comes with your computer. To use CoSession, it must be ins[...]

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Chapter 6. Getting Help, Service, and Information If you need help, service, technical assistance, or just want more information about IBM products, you will find a wide variety of sources available from IBM to assist you. This section provides information about those sources. Services available and telephone numbers listed are subject to change wi[...]

Technical information is available on a wide range of topics, such as:  Hardware setup and configuration  Preinstalled software  OS/2, DOS, and Windows  Networking  Communications  Multimedia In addition, the latest device driver updates are available. The IBM PC Company Bulletin Board System (BBS) can be reached 24 hours a day, 7[...]

You can call the IBM PC Company Automated Fax System 24 hours a day, 7 days a week. Follow the recorded instructions, and the requested information will be sent to your fax machine. To access the IBM PC Company Automated Fax System, do the following:  In the U.S., call 1-800-426-3395.  In Canada, call 1-800-465-3299. Getting Help Online Onlin[...]

Please have the following information ready when you call:  Serial numbers of your computer, monitor, and other components, or your proof of purchase  Description of the problem  Exact wording of any error messages  Hardware and software configuration information for your system If possible, be at your computer when you call. These serv[...]

Enhanced PC Support Line Enhanced PC Support is available for desktop and mobile IBM computers that are not connected to a network. Technical support is provided for IBM computers and IBM or non-IBM options, operating systems, and application programs on the Supported Products list. This service includes technical support for:  Installing and co[...]

 Using IBM and non-IBM network operating systems  Interpreting documentation You can purchase this service on a per-call basis, as a multiple-incident package, or as an annual contract with a 10-incident limit. For more information about purchasing Network and Server Support, see “Ordering Support Line Services.” Ordering Support Line Ser[...]

 On-site service to premium on-site service If your warranty provides for on-site service, you can upgrade to premium on-site service (4-hour average on-site response, 24 hours a day, 7 days a week). You also can extend your warranty. HelpWare Warranty and Repair Services offers a variety of post-warranty maintenance options, including ThinkPad [...]

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Appendix A. Computer Records This appendix contains forms for recording information about your computer, which can be helpful if you decide to install additional hardware, or if you ever need to have your computer serviced. Serial Numbers and Keys Record and retain the following information. The model and type (M/T) numbers and the serial number (S[...]

the page and store it in a secure place, or store this manual in a secure place when you are not using it. 108 Using Your Personal Computer[...]

Device Records Use the following tables to keep a record of the options in or attached to your computer. This information can be helpful when you install additional options, or if you ever need to have your computer serviced. Location Option Description System Memory (Mem 1 DIMM) Ø 16 MB Ø 32 MB Ø 64 MB Ø 128 MB (Mem 2 DIMM) Ø 16 MB Ø 32 MB ?[...]

Location Option Description Infrared Connector 3.5-Inch Bay 1 1.44 MB diskette drive 5.25-Inch Bay 2 Ø IDE CD-ROM drive Ø IDE PD/CD-ROM drive Ø Other: 5.25-Inch Bay 3 Ø SCSI hard disk drive Ø Other: 3.5-Inch Bay 4 Ø EIDE hard disk drive Ø Other: 3.5-Inch Bay 5 110 Using Your Personal Computer[...]

Appendix B. Product Warranties, License Information, and Notices Hardware Limited Warranty The following is the statement of limited warranty for the United States, Canada, and Puerto Rico. Statement of Limited Warranty The warranties provided by IBM in this Statement of Limited Warranty apply only to Machines you originally purchase for your use, [...]

If you transfer a Machine to another user, warranty service is available to that user for the remainder of the warranty period. You should give your proof of purchase and this Statement to that user. However, for Machines which have a life-time warranty, this warranty is not transferable. Warranty Service To obtain warranty service for the Machine,[...]

claim damages from IBM (including fundamental breach, negligence, misrepresentation, or other contract or tort claim), IBM is liable only for: 1. damages for bodily injury (including death) and damage to real property and tangible personal property; and 2. the amount of any other actual direct damages or loss, up to the greater of U.S. $100,000 or [...]

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Appendix C. License Information The license information in this booklet is for IBM and non-IBM logo programs covered by the IBM International Program License Agreement. Some programs referred to in this booklet might not be available in all languages or in all countries. Some programs might be different from the retail versions and might be customi[...]

Warranty System Programs – No. PROGRAMS DESIGNATED AS "NO" ARE PROVIDED WITHOUT A PROGRAM WARRANTY. THEY ARE PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. IBM DISCLAIMS ALL WARRANTIES FOR THESE PROGRAMS, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR [...]

YOU MUST REPRODUCE THE COPYRIGHT NOTICE AND ANY OTHER LEGEND OF OWNERSHIP ON EACH COPY, OR PARTIAL COPY, OF A PROGRAM YOU CREATE ON DISKETTE OR OTHER PORTABLE MEDIUM. Appendix C. License Information 117[...]

Notices References in this publication to IBM products, programs, or services do not imply that IBM intends to make these available in all countries in which IBM operates. Any reference to an IBM product, program, or service is not intended to state or imply that only that IBM product, program, or service may be used. Subject to IBM’s valid intel[...]

Microsoft, Windows, and Windows NT are trademarks or registered trademarks of Microsoft Corporation. Other company, product, and service names may be trademarks or service marks of others. PRODIGY Prodigy Services Company QAPlus DiagSoft, Inc. QAPlus/PRO Diagsoft, Inc. S3 S3 Incorporated TME 10 Tivoli Systems, Inc. VESA Video Electronics Standards [...]

Electronic Emission Notices Federal Communications Commission (FCC) Statement Note: This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipme[...]

Telecommunication Notices Federal Communications Commission (FCC) and Telephone Company Requirements 1. This device complies with Part 68 of the FCC rules. A label is affixed to the device that contains, among other things, the FCC registration number, USOC, and Ringer Equivalency Number (REN) for this equipment. If these numbers are requested, pro[...]

Canadian Department of Communications Certification Label NOTICE: The Canadian Department of Communications label identifies certified equipment. This certification means that the equipment meets certain telecommunications network protective, operational, and safety requirements. The Department does not guarantee the equipment will operate to the u[...]

AVIS : L'INDICE DE CHARGE (IC) assigné à chaque dispositif terminal indique, pour éviter toute surcharge, le pourcentage de la charge totale qui peut être raccordé à un circuit téléphonique bouclé utilisé par ce dispositif. L'extrémité du circuit bouclé peut consister en n'importe quelle combinaison de dispositifs pourvu[...]

Power Cord Notice For your safety, IBM provides a power cord with a grounded attachment plug to use with this IBM product. To avoid electrical shock, always use the power cord and plug with a properly grounded outlet. IBM power cords used in the United States and Canada are listed by Underwriter's Laboratories (UL) and certified by the Canadia[...]

IBM power cords for a specific country are usually available only in that country: IBM Power Cord Part Number Used in These Countries 13F9940 Argentina, Australia, China (PRC), New Zealand, Papua New Guinea, Paraguay, Uruguay, Western Samoa 13F9979 Afghanistan, Algeria, Andorra, Angola, Austria, Belgium, Benin, Bulgaria, Burkina Faso, Burundi, Came[...]

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Index Numerics 1-800 telephone assistance 101 900 number support 103 A adapters 2, 6 adjusting chair 17 administrator password computer startup 20, 30 Configuration/Setup Utility program 30 deleting 33 forgotten 33 setting 32 using 32 advanced power management 7, 34 air circulation 18 America Online 100 antiglare filter 18 arranging workspace 17 as[...]

D damage, preventing 57, 59 date, setting 27 DDC (display data channel) 38 device configuration error 69 device drivers, video 37 diagnostic charts 86 programs 6, 96 tools 61 DIMMs 12 diskette drives adding 7 eject button 19 indicator light 19 location 7 problems, solving 87 supported 12 types 44 diskettes capacities 40, 44 copying 44 ejecting 19, [...]

graphics adapter 5 H hard disk drives adding 7 backing up 59 indicator light 19 location 7 maximum 3 power management 35 supported 3, 12 hardware power management 34 heat output 15 help 99 HelpWare 101 home page, IBM Personal Computer 100 I IDE 3 identification numbers 107 indicators, status 19 infrared port 5, 13 input/output features 13 intermitt[...]

mouse cleaning 58 locked 28 password prompt off mode 29 port 20, 29 problems 91 serial port 20, 29 unattended start mode 29 using 20 moving computer 59 N network server startup support 101 server support services, fee 103 networking 36 noise level 16 notices 111 O office space, arranging 17 Online Housecall 101 online information services 99 operat[...]

power-on self-test See POST printer problems 94 privileged-access password See administrator password problems solving 61 startup 20 processor See microprocessor PRODIGY 100 publications, ordering 105 Q QAPlus 96 QAPlus/PRO 96 R records, device and feature 109 refresh rate 38 remote technical support 101 resolution 38 riser card 2, 13 S S3 Trio64V+[...]

turning off computer 21 on computer 20 typematic rate 37 U unattended start mode 29 universal serial bus port 4, 13 V venting of hot air 18 VGA (video graphics array) 38 video 5 controller 13, 38 device drivers, installing 37 modes 38 port 13 SVGA 38 VGA 38 W Wake on LAN 5, 36 wake up on alarm 36 warranty copy of 111 extensions and upgrades 104 ser[...]

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IBM  Part Number: 84H8308 Printed in U.S.A. October 1996 84H83ð8[...]