IBM V-CAN manual

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Bom manual de uso

As regras impõem ao revendedor a obrigação de fornecer ao comprador o manual com o produto IBM V-CAN. A falta de manual ou informações incorretas fornecidas ao consumidor são a base de uma queixa por não conformidade do produto com o contrato. De acordo com a lei, pode anexar o manual em uma outra forma de que em papel, o que é frequentemente utilizado, anexando uma forma gráfica ou manual electrónicoIBM V-CAN vídeos instrutivos para os usuários. A condição é uma forma legível e compreensível.

O que é a instrução?

A palavra vem do latim "Instructio" ou instruir. Portanto, no manual IBM V-CAN você pode encontrar uma descrição das fases do processo. O objetivo do manual é instruir, facilitar o arranque, a utilização do equipamento ou a execução de determinadas tarefas. O manual é uma coleção de informações sobre o objeto / serviço, um guia.

Infelizmente, pequenos usuários tomam o tempo para ler o manual IBM V-CAN, e um bom manual não só permite conhecer uma série de funcionalidades adicionais do dispositivo, mas evita a formação da maioria das falhas.

Então, o que deve conter o manual perfeito?

Primeiro, o manual IBM V-CAN deve conte:
- dados técnicos do dispositivo IBM V-CAN
- nome do fabricante e ano de fabricação do dispositivo IBM V-CAN
- instruções de utilização, regulação e manutenção do dispositivo IBM V-CAN
- sinais de segurança e certificados que comprovam a conformidade com as normas pertinentes

Por que você não ler manuais?

Normalmente, isso é devido à falta de tempo e à certeza quanto à funcionalidade específica do dispositivo adquirido. Infelizmente, a mesma ligação e o arranque IBM V-CAN não são suficientes. O manual contém uma série de orientações sobre funcionalidades específicas, a segurança, os métodos de manutenção (mesmo sobre produtos que devem ser usados), possíveis defeitos IBM V-CAN e formas de resolver problemas comuns durante o uso. No final, no manual podemos encontrar as coordenadas do serviço IBM na ausência da eficácia das soluções propostas. Atualmente, muito apreciados são manuais na forma de animações interessantes e vídeos de instrução que de uma forma melhor do que o o folheto falam ao usuário. Este tipo de manual é a chance que o usuário percorrer todo o vídeo instrutivo, sem ignorar especificações e descrições técnicas complicadas IBM V-CAN, como para a versão papel.

Por que ler manuais?

Primeiro de tudo, contem a resposta sobre a construção, as possibilidades do dispositivo IBM V-CAN, uso dos acessórios individuais e uma gama de informações para desfrutar plenamente todos os recursos e facilidades.

Após a compra bem sucedida de um equipamento / dispositivo, é bom ter um momento para se familiarizar com cada parte do manual IBM V-CAN. Atualmente, são cuidadosamente preparados e traduzidos para sejam não só compreensíveis para os usuários, mas para cumprir a sua função básica de informação

Índice do manual

  • Página 1

    I NDIANA E LIGIBILITY M ODERNIZATION Voluntary Community Assistance Network (V-CAN) V-CAN User Guide vcan@us.ibm. com V-CAN User Guide December 2008[...]

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    I NDIANA E LIGIBILITY M ODERNIZATION Voluntary Community Assistance Network (V-CAN) V-CAN User Guide 2 vcan@us.ibm. com Table of Contents 1. Getting Started………………………………………………………………………………….. 3 2. Applying for Benefits in the New System………………………………………………[...]

  • Página 3

    I NDIANA E LIGIBILITY M ODERNIZATION Voluntary Community Assistance Network (V-CAN) V-CAN User Guide 3 vcan@us.ibm. com 1.1. mily Resources (DFR) is ing the way Hoosiers apply for Cash Assist ance (TANF), Food Stamps and Health Coverag e d on a regional basis their public th Eligibility Modernizat ion, the Voluntary Co mmunit y Assistance Network ([...]

  • Página 4

    I NDIANA E LIGIBILITY M ODERNIZATION Voluntary Community Assistance Network (V-CAN) 1.1. participation. V-CAN 2 Options for Access Points The first step to becoming a V-CAN Access Point is to determine your level of membership is comp letely voluntar y and you can choose resource t needs. Ther e is no one- size-fits- the level of access that fits y[...]

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    I NDIANA E LIGIBILITY M ODERNIZATION Voluntary Community Assistance Network (V-CAN) V-CAN User Guide 5 vcan@us.ibm. com 2.1 w system. Applican ts can comple te a pplication, start an application over the phone wit h a Call Center application or through ts. 2.1.1 afte r m ode rni za tio n sta rti ng w ith eac h en try poin t (i.e., tol l-free line ,[...]

  • Página 6

    I NDIANA E LIGIBILITY M ODERNIZATION Voluntary Community Assistance Network (V-CAN) Depending on t Application), the re are multiple w o s; he different entry point (i.e., Inte rnet , Online Application, Call Center or Paper 2.1. Ö Electronic Signature ening (similar to the FSSA Qual Check system used prior to l questions related to e screening in[...]

  • Página 7

    I NDIANA E LIGIBILITY M ODERNIZATION Voluntary Community Assistance Network (V-CAN) Figure 2: Screening Results Step 2: Ap After scree ance (TANF), Food Stamps and/or Medicaid. The general househo ld, resources, income a nd expenses information entered into the Internet Scre ening will plicants may continue answering questions on paper application,[...]

  • Página 8

    I NDIANA E LIGIBILITY M ODERNIZATION Voluntary Community Assistance Network (V-CAN) Figure 3: Online Appl icat ion Returning User n o n l i n e a p p l i c a t i o n o n c e i t i s s t a r t e d a n d s a v e d . O n c e a n ing an electroni c signature s the online applic a tion, packet contains a summary of rsheet and a Summary of Rights and Res[...]

  • Página 9

    I NDIANA E LIGIBILITY M ODERNIZATION Voluntary Community Assistance Network (V-CAN) Figure 4: Partially-completed Paper Application If a pri ening, s/he ca n request cation. Once the pa per te the application, sign the In diana Applicat ion for Assis tance signature p age and s ubmit th e applicat ion with copies of su pportin g documents (see Sect[...]

  • Página 10

    I NDIANA E LIGIBILITY M ODERNIZATION Voluntary Community Assistance Network (V-CAN) 2.1. If an applicant is not applying for Food Stamps, or does not wish to screen for potent ial eligibility of Exp dite Foo ening and complete the online applica tion. eting the online a pplication: plication online applicatio n by answering questions about househol[...]

  • Página 11

    I NDIANA E LIGIBILITY M ODERNIZATION Voluntary Community Assistance Network (V-CAN) Figure 6: Household Member Information Summa ry plication When an applicant completes the online application, s/he wil l sign the application u sing the electronic signature. If th e applicant does not want to use an ele c tronic signature, s/he may print a copy of [...]

  • Página 12

    I NDIANA E LIGIBILITY M ODERNIZATION Voluntary Community Assistance Network (V-CAN) V - C A N U s e r G u i d e 1 2 v c a n @ u s . i b m . c o m Once the applica n t signs the applica tion, s/he may pr in t or req ues t a m ai led co py of th e appli cation packet. This packet will contain a summary of the online applicat ion responses, a case-spe[...]

  • Página 13

    I NDIANA E LIGIBILITY M ODERNIZATION Voluntary Community Assistance Network (V-CAN) V - C A N U s e r G u i d e 1 3 v c a n @ u s . i b m . c o m 6 Application Pa cket An applicant may print or ha ve an application pack et mailed to them, regardl start an appl ication (i.e., t oll-free nu mber, local DFR office or I nternet). I f an ap screening an[...]

  • Página 14

    I NDIANA E LIGIBILITY M ODERNIZATION Voluntary Community Assistance Network (V-CAN) Figure 8: Document Coversheet For the e submitted on an in se and Social Security Card, n copying both items on the same pag Select the document(s) mailed or FAXed to the FSSA Service Center. mo t efficient processing, each piece of required docu mentation should b [...]

  • Página 15

    I NDIANA E LIGIBILITY M ODERNIZATION Voluntary Community Assistance Network (V-CAN) 2.1. An applicati on is considered s ubmitted when the In diana Application for Assistance signature page is signed e signed applica tion is received, the FSSA Serv for each program: d Food Stamps d Hoosier ed Repres enta tiv es sh ould not c heck on the s tatu s of[...]

  • Página 16

    I NDIANA E LIGIBILITY M ODERNIZATION Voluntary Community Assistance Network (V-CAN) 2.1. A ed by applican ts and clients who ha ve barriers to comp esentatives ar e designated to perform one or more of e (TANF) benefits. half of the clie nt in one of the ways lis ted above (PLEASE NOTE: Authorize d Representa tives are responsi ble for the Policy M[...]

  • Página 17

    I NDIANA E LIGIBILITY M ODERNIZATION Voluntary Community Assistance Network (V-CAN) Figure 10: Authorized Representative Form (available on the FSSA website) 2.1.11 Other Application Processes mps, Cash Assistance ion processes relevant he following programs: • Medicaid Disability; and • Medicare Savings Program. Hoosier Healthwise To apply for[...]

  • Página 18

    I NDIANA E LIGIBILITY M ODERNIZATION Voluntary Community Assistance Network (V-CAN) V - C A N U s e r G u i d e 1 8 v c a n @ u s . i b m . c o m Healthy Indiana Plan (HIP) HIP is a state-sponsored hea lth insurance plan for lo w-inco me Hoosiers. Hoosiers who may qu include: alify for HIP 64; f federal poverty level PL ) ; adults may be covered) ;[...]

  • Página 19

    I NDIANA E LIGIBILITY M ODERNIZATION Voluntary Community Assistance Network (V-CAN) V - C A N U s e r G u i d e 1 9 v c a n @ u s . i b m . c o m 2.1. ially relevan t to agencies Internet browser’ the screening or ed wh en c o mple tin g an number, star ting with a e Interview and 2032 Pending Verification notices. o Do not use the “240 0” ap[...]

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    I NDIANA E LIGIBILITY M ODERNIZATION Voluntary Community Assistance Network (V-CAN) V - C A N U s e r G u i d e 2 0 v c a n @ u s . i b m . c o m 3. Managing Benefits in the New System Managing Benefits Overview There are new ways to manage be 3.1 nefits in the new sy stem, such as chec king case status, reporting ng the rede termination process. T[...]

  • Página 21

    I NDIANA E LIGIBILITY M ODERNIZATION Voluntary Community Assistance Network (V-CAN) o Scheduled interview appoint ments; bmitted (due dates are also provided); th the client; d n. omated phone system igits of Social Security of birth to check cas e status on the a u tomated system. tus; plicant (due dates lients with applications. alition or indivi[...]

  • Página 22

    I NDIANA E LIGIBILITY M ODERNIZATION Voluntary Community Assistance Network (V-CAN) online, clien ts must provide thei r last name, ICES ca se number, date of birth and last four digits of d IC E S ca s e n um b e r o r d at e rrections and Spend-down ients may use: tting documents to the FSSA Serv ice Center, use a case-specific , bar-coded Docume[...]

  • Página 23

    I NDIANA E LIGIBILITY M ODERNIZATION Voluntary Community Assistance Network (V-CAN) Upcoming changes to the redetermination process: y and non-disabled) e and interview nd disabled) and interview o 12 month redetermination form (no interv iew) Applicatio stance/TANF, 45 days for Medicaid and or 90 days for Disability Medi caid) do not apply for red[...]

  • Página 24

    I NDIANA E LIGIBILITY M ODERNIZATION Voluntary Community Assistance Network (V-CAN) When applicants/cli ents contact the Call Center, calls are a nswered and routed by using the fo l lowing rocess changes (i. e., i.e., questions about uestions. If a case- transfer calls to the sing on Medicaid Waiver, Nursing Home, Disability, Aging and Refugee cas[...]

  • Página 25

    I NDIANA E LIGIBILITY M ODERNIZATION Voluntary Community Assistance Network (V-CAN) 6. Disagreements with a Case Decision 5. EBT Questions (to obtain more detailed E BT account information from JP M organ . • Peak usage of the Call Center system usually occurs on Mondays, the day after a holiday ur question for a Call d can be accessed at or list[...]

  • Página 26

    I NDIANA E LIGIBILITY M ODERNIZATION Voluntary Community Assistance Network (V-CAN) V-CAN User Guide 26 vcan@us.ibm. com 4.1 nts and Referral members will receive cl ient support materials to post in their offices d contain helpful 4.1. s Points provide access to new applica tio n tools, like a computer for using the onlin e appl Access Points can [...]

  • Página 27

    I NDIANA E LIGIBILITY M ODERNIZATION Voluntary Community Assistance Network (V-CAN) 2 Referral Mem 4.1. ber Materials Referral M lients with information on the ways to apply for and manage lowing materials to post in their offices and ffices ; omplete the applicat ion and distribute to clients; with the toll-fr ee number and w ebsite addr es s; [...]

  • Página 28

    I NDIANA E LIGIBILITY M ODERNIZATION Voluntary Community Assistance Network (V-CAN) V-CAN User Guide 28 vcan@us.ibm. com 5.1 portant part of th e new syste m. There are se veral ways V-CAN m embers can d manage benefits in 5.1.1 cations and Documents ted to El igibility Modernization /fssa 5. V-CAN Resources General V-CAN memb ers are an im get mor[...]

  • Página 29

    I NDIANA E LIGIBILITY M ODERNIZATION Voluntary Community Assistance Network (V-CAN) HIP Application and Brochures order form To order HIP applicat ions and brochures for your o ffice, complete and su bmit the HIP Applications and 5.1. A N should be emailed to the IBM- led C o Brochures order form. 2 V-CAN Member Ques tions Questions and comments ab[...]

  • Página 30

    I NDIANA E LIGIBILITY M ODERNIZATION Voluntary Community Assistance Network (V-CAN) 6. Appendix 6. 1 s s several q uick reference cards that V -CAN member s can use wh en assis ting quick, easy ref erence 6.1. Contacts list co ntains helpful phone n umbers and websi te addresses fo r Indiana public assistance programs. The Public Assistance Contact[...]

  • Página 31

    I NDIANA E LIGIBILITY M ODERNIZATION Voluntary Community Assistance Network (V-CAN) V-CAN Contacts tamp and Health Coverage Food Stamps and 64 64 (same as toll -free number) cation: www.in.gov/fssa Cash Assistance (TANF), Food S To apply for and manage Cash Assistance (TANF), H a e lth Coverage:  Toll-free Call Center: 1-800-403-08 403-08  Se[...]

  • Página 32

    I NDIANA E LIGIBILITY M ODERNIZATION Voluntary Community Assistance Network (V-CAN) V - C A N U s e r G u i d e 3 2 v c a n @ u s . i b m . c o m al time) or (2) for Spanish enefit Programs (i.e., ); or (3) for erv ices ions: aking with a Representative) bout a Letter or Notice r ns Suspected Fraud sfer ( EBT) Car ds s (F specific) ed System) 1) 2)[...]

  • Página 33

    I NDIANA E LIGIBILITY M ODERNIZATION Voluntary Community Assistance Network (V-CAN) 6.1. The list below shows the type of supporting docu men t s that should be submi tted with Cash Assistance (TANF), Food Stamps and Health Coverage applications . This list is inclu ded on the Indiana Application for Assistance: 3 Indiana Benefits: Informati on to [...]