Intel TIGI2U manual

Intel ® Carrier Grade Server TIGI2U User Guide A Guide for Technically Qualified Assemblers of Intel ® Identified Subassemblies/Products Order Number: D15006-003[...]

Disclaimers Disclaimer Information in this document is provided in connection with Intel ® products. No license, express or imp lied, by estoppel or otherwise, to any intellectual property rights is granted by this document. Except as provided in Intel’s Terms and Con ditions of Sale for such products, Intel assumes no liability whatsoever, and [...]

Preface Preface About this Manual Thank you for purchasing and using the Intel ® Carrier Grade Server TIGI2U (Telecom Industrial Grade Intel ® Xeon™ processor 2U Server). This manual is for system technicians who are responsible f or troubleshooting, upgrading, and repairing this Carrier Grade Server. This document provides a brief overview of [...]

Preface What Your Platform Includes Your Intel ® Carrier Grade Server TIGI2U includes the following components:  One Intel ® Server Board SE7502JR2  One 2U rack-mount chassis  Two hard disk drive carriers  One bracket for installing a CD ROM or DVD-ROM drive  One 600 W SSI (Server System Infrastr ucture) PFC (Power Factor Correctio[...]

Preface Additional Information and S oftware If you need more information about this product or information about the accessor ies that can be used with this Carrier Grade Server, go to http://support.intel.com/support/motherboards/server/TIGI2U/index.htm  In-depth technical information about the server board included with this Carrier Grade Ser[...]

Preface Emissions Disclaimer To ensure EMC (Electromagnetic Compatibility) compliance with your local regional rules and regulations, the final configuration of your end system product may require additional EMC compliance testing. For more information, please contact your local Intel Representative. See “ Regulatory and Integration Information ?[...]

Preface Overcurrent protection: The server is designed for an AC line voltage source with up to 20 amperes of overcurrent protection per cord feed. If the power system for the equipment rack is installed on a branch circuit with more than 20 amperes of protection, you must provide supplemental protection for the server. The overall current rating o[...]

Preface WARNING Do not attempt to modify or use an AC power cordset that is not the exact type required. You must use a power cordset that meets the following criteria: • Rating: In the U.S. and Canada, cords must be UL (Underwriters Laboratories, Inc.) Listed/CSA (Canadian Standards Organization) Certified type SJT, 18-3 AWG (American Wire Gauge[...]

Preface Safety Cautions Read all caution and safety statements in th is document before performing any of the instructions. See also Intel Server Boards and Server Chassis Safety Inform ation on the Resource CD and/or at http://support.intel.com/support/motherboards/server/sb/CS-010770.htm. Wichtige Sicherheitshinweise Lesen Sie zunächst sämtlich[...]

Contents Content s Preface .................................................................................................................iii Intel ® Carrier Grade Server TIGI2U Features .................................................. 16 Server Platform Components ...............................................................................[...]

Contents Installing or Removing a PCI Add-in Card ............................................................................ 51 Installing a PCI Add-in Card ......................................................................................... 51 Removing a PCI Add-in Card .......................................................................[...]

Contents No Characters Appear on Screen ................................................................................ 91 Characters Are Distorted or Incorrect ........................................................................... 91 System Cooling Fans Do Not Rotate Properly ............................................................. 92 C[...]

Contents Figures Figure 1. Intel ® Carrier Grade Server TIGI2U ...................................................................... 16 Figure 2. System Components............................................................................................. 19 Figure 3. Platform Back.................................................................[...]

Contents Figure 50. Removing the Serial/Alarms Connector from the Chassis .................................. 71 Figure 51. Installing the Serial/Alarms Connector into Chassis ........................................... 72 Figure 52. Installing the Serial/Alarms Cable Threaded Standoffs ...................................... 72 Figure 53. Removing t[...]

Contents Tables Table 1. Server Platform Features ................................................................................. 17 Table 2. NIC LEDs.......................................................................................................... 20 Table 3. Configuration Jumper [J1H2] ...................................................[...]

Server Platform Features Intel ® Carrier Grade Server TIGI2U Features This chapter briefly describes the main features of the Intel ® Carrier Grade Server TIGI2U. This chapter provides a diagram of the product, a list of the server features, and diagrams showing the location of important components and connections on the server platform. The Inte[...]

Server Platform Features Table 1 summarizes the major features of the server platform. Table 1. Server Platform Features Feature Description Processors Support for up to two Intel® Xeon™ processors with an 800 MT/s MHz front side bus at frequency 3.2 GHz with 2MB cache. Memory  Memory mirroring and memory sparing opti ons  Six DIMM slots s[...]

Server Platform Features Feature Description Hard Drive SCSI support:  Dual-channel LSI Logic* 5 3C 1030 Ultra320 SCSI controller ⎯ Implements LSI Logic* Fusion-MPT architecture ⎯ Supports LSI Logic* Integrated Mirroring and Striping tech nology  Zero-channel RAID supporting the RUBI-2 s pecific ation LAN Dual Intel® 82546GB 10/100/ 1000[...]

Server Platform Features Server Platform Components TP01643 C A I H D G E F B A. Power Distribution Board F. System Fans B. Processor Air Duct G. Front Panel I/O Board C. Power Supplies H. SCSI Hard Disk Drive Carriers D. PCI Riser Card Assembly I. Peripheral Bay (CD-ROM or DVD-ROM drive) E. Intel ® Server Board SE7520JR2 Figure 2. System Componen[...]

Server Platform Features Server Platform Back Panel TP01644 A H G F J K L M N I B C D E A DB15 Alarms Connector H RJ45 NIC 1 Connector B PCI Card Bracket (low-profile) I RJ45 NIC 2 Connector C PCI Card Bracket (full-height) J Video Connector D Optional second power supply or filler panel (filler panel sho wn) K USB 1 E Power Supply L USB 0 F PS/2 M[...]

Server Platform Features Server Platform Front Panel 1 0 Alarms Status ID ON NIC CRT MNR PWR MJR TP01645 N O Q R S T U P 1 0 Alarms Status ID ON NIC CRT MNR PWR MJR A B C E D F H I K M G J L Front Panel Buttons A Power button Toggles the system power B Reset button Resets the system G NMI button Assert NMI to baseboard H ID button Toggles system ID[...]

Server Platform Features J NIC activity LED (green) Indicates activity on either NIC. K Main power LED (green) When continuousl y lit, indicates the presence of DC power in the server. The LED goes out when the power is turned off or if the po wer source is disrupted. L Disk 1 Activity/Fault LED (green/amber) Indicates disk 1 SCSI hard drive activi[...]

Server Platform Features Server Board Connector and Component Locations TP01646 B A C D E F G H I J L R Q N M O P K A. SCSI Channel B J. Fan board connector B. Battery K. Secondary IDE channel C. Full-height riser slot L. 24-pin SSI power connector D. Low-profile riser slot M. 50-pin control panel connector E. Back panel I/O ports N. Power supp ly [...]

Server Platform Features Configuration Jumpers TP01652 J1H2 3 2 A1-A2: CMOS Clear by BMC 1-2: Default A2-A3: CMOS Clear Force Er ase B1-B2: Recov ery Boot Disable (Nor mal Boot) B2-B3: Recov ery Boot Enable C1-C2: P assword Clear Protect C2-C3: P assword Clear Er ase C B A Figure 7. Configuration Jumper Location Table 3. Configuration Jumper [J1H2 [...]

Server Platform Features Front Panel IO (FPIO) System Board Features The TIGI2U server system has the following FPIO features: • Four switches to control power-on, reset, NMI, and the system ID LED • One system ID LED that can be controlled remotely or by the system ID switch • Two system activity LEDs that indicate power-on and NIC activity [...]

Server Platform Features Peripheral Bay One peripheral drive (either a slim-line CD-ROM drive or a slim-line DVD-ROM drive) can be mounted in the system using a blind-mate peripheral drive carrier inserted into the peripheral drive bay. The peripheral drive bay is located above the hard drive tray and to the left. Hard Disk Drives The platform ship[...]

Server Platform Features Power Supply The power supply cage supports up to two hot-swap power supplies (either AC input or DC input) in a (1+1) redundant configuration. A power supply filler module for the empty power supply site is supplied for systems without redundancy. Only the DC input version is NEBS certified. The power subsystem supports th[...]

Server Platform Features System Cooling All system components except the power supply cage are cooled by a set of fans mounted near the middle of the chassis and behind the hard drive bays. The TIGI2U system comes in a non-redundant, four-fan configuration that consists o f two 80mm x 38mm fans and two 40mm x 28mm fans. Air flows in through the fro[...]

Server Platform Features Memory The Server Board SE7520JR2 provides six DIMM sockets across two channels, Channel A and Channel B. Channel A consists of DIMM sockets 1A, 2A, and 3A. Channel B consists of DIMM sockets 1B, 2B, and 3B. If six DIMMs are installed, the following maximum capacitites are possible:  For DDR-2 400: Maximum capacity of 16[...]

Server Platform Features In a mirrored system, the maximum usable memory is one-half of the installed memory, with a minimum of four DIMMs installed. Since the data is duplicated across DIMMs, it means that up to one-half of the installed DIMMs are actively in use at any one time. The remaining DIMMs are used for mirroring. Two methods for memory m[...]

Server Platform Features  NOTES Although the server board architecture allows the user to mix various sizes of DIMMs between channels, DIMMs must be identical within each bank. To be fully compliant with all applicable DDR SDRAM memory specifications, the board should be populated with DIMMs that support the Serial Presence Detect (SPD) data str[...]

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Platform Installations and Upgrades Plat form Inst allations and Upgrades Before You Begin Before working with your server product, pay close attention to the safety instructions at the beginning of this manual. See “ Safety Information.” Tools and Supplies Needed  Phillips* (cross head) screwdriver (#1 bit and #2 bit)  Needle nosed plier[...]

Platform Installations and Upgrades TP01668 4 3 4 P ow er Distribution Module 2 P ow er Supply 1 F ront P anel I/O Board 5 CD-ROM Module 3 Server Board 7 F an Module 6 SCSI Hard Drive 4 System Components Cable Legend 1 2 7 6 5 BLUE indicates Data Cable RED indicates P o wer Cab le RED/BLUE indicates P o wer and Data Cab le A B C D E N F L M H K I G[...]

Platform Installations and Upgrades Removing and Installing the Chassis Cover Removing the Chassis Cover The Intel ® Carrier Grade Server TIGI2U must be operated with the top cover in place to ensure proper cooling. You will need to remove the top cover to add or replace components inside of the platform. Before removing the top cover, power down [...]

Platform Installations and Upgrades Installing the Chassis Cover 1. Place the cover over the chassis so that the side edges of the cover sit just inside the chassis sidewalls, with the front of the cover with about 1/8-inch gap show ing between the chassis cover and the sheet-metal at the front of the chassis. 2. Press down slightly on the chassis [...]

Platform Installations and Upgrades Removing and Installing the Front Bezel The front bezel needs to be removed only to install or remove hot-swap hard drives or the CDROM drive. Removing the Front Bezel 1. Loosen the captive screws at the left and right e dges of the front bezel (one screw at the right and one screw at the left; see letter “A”[...]

Platform Installations and Upgrades Installing the Front Bezel 1. While holding the front bezel in place (see letter “ A”), tighten the captive screws at the left and right edges of the bezel (see letter “B”). TP01651 A B B Figure 13. Installing the Front Bezel Intel ® Carrier Grade Server TIGI2U User Gui de 38[...]

Platform Installations and Upgrades Removing and Installing the Processor Air Duct The air duct must be removed to access the processor assembly and the four-fan assembly. The processor air duct is required for proper airflow within the chassis. Be sure the air duct is in place before installing the chassis cover. Removing the Processor Air Duct 1.[...]

Platform Installations and Upgrades Installing the Processor Air Duct 1. Place the processor air duct over the processor socket and f our-fan assembly, using caution to make sure you do not pinch any wires beneath the edges of the air duct (see letter “A”). 2. Tighten the screws at the top of the air duct (see letter “B”). The top of t he i[...]

Platform Installations and Upgrades Installing and Removing Memory DIMMs The silkscreen on the board for the DIMMs displays DIMM1B, DIMM1A, DIMM2B, DIMM2A, DIMM3B and DIMM3A, starting from the outside of the board. DIMM1B is the socket closest to the outside edge of the server board. Installing DIMMs To install DIMMs, follow these steps: 1. Power d[...]

Platform Installations and Upgrades 9. Replace the chassis cover if you have completed all work inside of the platform. For instructions, see “ Installing the Chassis Cover .” Removing DIMMs To remove a DIMM, follow these steps: 1. Power down the server system and unpl ug all peripheral devices and the AC power cable or the DC mains. 2. Remove [...]

Platform Installations and Upgrades Removing the Processor 1. Power down the server system and unpl ug all peripheral devices and the AC power cable or the DC mains. 2. Remove the chassis cover. For instr uctions, see “ Removing the Chassis Cover .” 3. Remove the processor air duct that covers the processor. For instructions, see “ Removing t[...]

Platform Installations and Upgrades Installing the Processor To install a processor, follow these instruction s: 1. Power down the server system and unpl ug all peripheral devices and the AC power cable or the DC mains. 2. Remove the chassis cover. For instr uctions, see “ Removing the Chassis Cover .” 3. Remove the processor air duct that cove[...]

Platform Installations and Upgrades 6. Close the handle completely. See Figure 20 . TP01658 Figure 20. Close Processor Socke t Le ver 6. The heat sink has Thermal Interface Material (TIM) located on the bottom of it. If the TIM has a covering sheet on it, remove the covering sheet. 7. Set the heat sink over the processor, lining up the four captive[...]

Platform Installations and Upgrades Installing or Removing a Hard Drive Up to two hot-swappable SCSI drives can be insta lled in your chassis. It is not necessary to remove the chassis cover to add or replace a hot-swap hard drive. It is necessary to remove the front bezel from the chassis. CAUTION The Intel ® Carrier Grade Server TIGI2U does not [...]

Platform Installations and Upgrades 7. Align the holes in the drive to the holes in the drive carrier and attach it to the carrier using four screws that meet the drive vendor’s recommendation (see letter “B”). TP01663 B B A Figure 23. Attaching a Hard Disk Drive to a Carrier 8. With the black lever in the fully open position, slide the drive[...]

Platform Installations and Upgrades Figure 24. Inserting Hard Disk Drive Assembly into Chassis 10. Install the front bezel. Install the front bezel. For instruction s, see “ Installing the Front Bezel .” Removing a Hard Drive 1. Remove the front bezel. For instructions, see “ Removing the Front Bezel .” 2. Press in on the green latch at the[...]

Platform Installations and Upgrades Removing the CD-ROM / DVD-ROM Drive 1. Power down the server system and unpl ug all peripheral devices and the AC power cable or the DC mains. 2. Remove the chassis cover. For instr uctions, see “ Removing the Chassis Cover .” 3. Remove the front bezel. For instructions, see “ Removing the Front Bezel .” [...]

Platform Installations and Upgrades Installing the CD-ROM / DVD-ROM Drive 1. Lining up the pins on each side of the bracket (t wo on each side) to the holes in the drive, set the replacement CD-ROM or DV D-ROM drive into the drive bracket. You may need to push gently on one side of the bracket to push the pins into place. 2. Install the screw at th[...]

Platform Installations and Upgrades Installing or Removing a PCI Add-in Card CAUTION PCI cards in this system are NOT hot swappable. Before removing or replacing the PCI card, you must first take the server out of service, turn off all peripheral devices connected to the system, turn off the system by pressing the power button, and unplug the AC po[...]

Platform Installations and Upgrades 5. Place riser assembly as shown. • To install a low-profile PCI card (see Figure 28 ): Unlock the tool-less rete ntion bar as shown (see letter “A”) and insert the card into one of the slots on th e riser connector (see letter “B”). Lock the tool-less retention bar into place. • To install a full-hei[...]

Platform Installations and Upgrades TP016 9 5 B A C Figure 29. Installing Full Length PCI Card into Riser 6. Insert the PCI riser assembly into the chassis. 7. Install the chassis cover. For instructions, see “ Installing t he Chassis Cover .” Removing a PCI Add-in Card 1. Power down the server system and unpl ug all peripheral devices and the [...]

Platform Installations and Upgrades TP01684 A B Figure 30. Removing a Low-Profile PCI Card TP016 9 6 B C A Figure 31. Removing a Full Height PCI Card 6. Insert the empty PCI riser assembly into the cha ssis. 7. Install the chassis cover. For instructions, see “ Installing the Chassis Cover .” Intel ® Carrier Grade Server TIGI2U User Gui de 54[...]

Platform Installations and Upgrades Replacing the Power Supply CAUTION Your server does not have a redundant power supply unless you have purchased the optional second power supply. Before replacing the power supply, you must first take the server out of service, turn off all peripheral devices connected to the system, turn off the system by pressi[...]

Platform Installations and Upgrades Installing the Power Supply 1. When inserting the new power supply, make sure the green handle is depressed downward while sliding the module into the power supply cage. TP01654 Figure 33. Installing the Power Supply 2. Install the chassis cover. For instructions, see “ Installing t he Chassis Cover .” DC Pow[...]

Platform Installations and Upgrades Grounding a DC Powered System The DC chassis provides two #10-32 threaded studs for chassis enclosure groundin g. A single 90º standard barrel two-hole compressio n terminal lug with 5/8-inch pitch suitable for #14-10 AWG conductor (such as the Thomas & Betts terminal lug p/n 256-31426-141) must be used for [...]

Platform Installations and Upgrades Removing the Four-Fan Assembly 1. Power down the server system and unpl ug all peripheral devices and the AC power cable or the DC mains. 2. Remove the chassis cover. For instr uctions, see “ Removing the Chassis Cover .” 3. Remove the processor air duct. For instructions, see “ Removing the Processor Air D[...]

Platform Installations and Upgrades Installing the Four-Fan Assembly 1. Lower the fan module into place (see letter “A”). 2. Tighten the captive screw (see letter “B”). 3. Connect the fan cables to the correct fan connectors on the fr ont panel I/O board (see letter “C”). The fan connectors are labeled on the front panel I/O board. B C [...]

Platform Installations and Upgrades Replacing the Mini-Bezel The mini bezel is installed over the front panel controls and LEDs. To replace the mini bezel, use the following instructions. It is not ne cessary to power down the server to replace the mini-bezel. 1. Remove the front bezel. For instructions, see “ Removing the Front Bezel .” 2. Ins[...]

Platform Installations and Upgrades Replacing the Front Panel I/O Board The Front Panel I/O Board provides an interface to the controls at the front of the server system, the power interconnect for the server board, the USB2 and Serial B interface, and the front panel LED interface connect. To replace the Front Panel I/O Board, the following compon[...]

Platform Installations and Upgrades 7. Disconnect the following cables on the Front Panel I/O Board:  Power interface board power from J1A1  CD-ROM / DVD-ROM data and power cables from the rear of the CD-ROM or DVD-ROM drive  Front panel data from J5A1  HDD connector from J5A2  Front panel USB from J4B1  System fan control connect[...]

Platform Installations and Upgrades Replacing the Light Pipe Light pipe replacement instructions are included as part of th e instructions to replace the front panel I/O board. To replace the light pipe using an existing front panel I/O board, use the instructions under the following headings, replacing the e xisting front panel I/O board instead o[...]

Platform Installations and Upgrades Installing the Front Panel I/O Board 1. Lower the replacement Front Panel I/O Board into the chassis (see letter “A”). 2. While holding the rear edge of the board, ease the board forward, sliding the NIC connector and USB port through the matching cutout at the front of the chassis. 3. Lower the rear of the b[...]

Platform Installations and Upgrades TP01675 A B G C D E F Figure 42. Cabling to Front Panel Board A. Power B. SCSI Channel B Cable C. USB D. Front Panel Connector E. IDE Cable F. Fan Connector Cable G. Telco Alarms Cable 9. Install the chassis cover. For instructions, see “ Installing t he Chassis Cover .” Intel ® Carrier Grade Server TIGI2U U[...]

Platform Installations and Upgrades Replacing the PCI Riser Board CAUTION Before replacing any of the server boards, you must first take the server out of service, turn off all peripheral devices connected to the system, turn off the system by pressing the power button, and unplug the AC power cord from the system or wall outlet or disconnect the D[...]

Platform Installations and Upgrades TP016 9 8 C A B D Figure 44. Removing the Full Height PCI Riser Board 8. If replacing the full-height riser board, first plug the 5V power cable into th e riser board (see letter “A” in Figure 46 ). 9. Depress and hold the blue retention mechanism (for low-profile riser board see letter “A” in Figure 45 ;[...]

Platform Installations and Upgrades TP016 9 7 C D A B Figure 46. Installing the Full Height PCI Riser Board 11. Install the PCI card(s). For instructions, see “ Installing a PCI Add-in Card .” 12. Install the chassis cover. For instruct ions, see “ Installing the Chassis Cover .” Replacing the Power Interface Board The power interface board[...]

Platform Installations and Upgrades Removing the Power Interface Board 1. Power down the server system and unpl ug all peripheral devices and the AC power cable or the DC mains. 2. Remove the chassis cover. For instr uctions, see “ Removing the Chassis Cover .” 3. Remove the PCI riser assembly. For instructions, see “ Removing a PCI Add-in Ca[...]

Platform Installations and Upgrades Installing the Power Interface Board 1. Press down on the power interface retention lever (see letter “A”) and lower the replacement power interface board into place (see letter “B”). 2. Make sure that the power interface board is placed over the placement pegs and gently push down (see letter “C”). T[...]

Platform Installations and Upgrades Removing the Serial/Alarms Cable 1. Power down the server system and unpl ug all peripheral devices and the AC power cable or the DC mains. 2. Remove the chassis cover. For instr uctions, see “ Removing the Chassis Cover .” 3. Remove the threaded standoffs as shown in Figure 49 . TP0167 9 Figure 49. Removing [...]

Platform Installations and Upgrades Installing the Serial/Alarms Cable 1. Install the serial/alarms connector into the chassis. See Figure 51 . TP01681 Figure 51. Installing the Serial/Alarms Connector into Chassis 2. Install the threaded standoffs as shown in Figure 52 . TP01682 Figure 52. Installing the Serial/Alarms Cable Threaded Sta ndo ffs In[...]

Platform Installations and Upgrades Replacing the Server Board The Intel ® Carrier Grade Server TIGI2U uses the Intel ® Server Board SE7520JR2. To replace the server board, the following components must be removed:  All cable connections on the server board  Heat sink(s)  Processor(s)  All DIMMs  PCI riser assembly  Four-fan ass[...]

Platform Installations and Upgrades TP01674 B C A Figure 53. Removing the Server Board Intel ® Carrier Grade Server TIGI2U User Gui de 74[...]

Platform Installations and Upgrades Installing the Server Board 1. If you have a SCSI cable to connect, do this first before installing the ser ver board (see letter “A” in the figure below). 2. Set the replacement board into place (see letter “B” in the figure below), using caution to make sure no cables are pinched under the board. Insert[...]

Platform Installations and Upgrades 4. Connect all cables to the server board. Note: If you forgot to install your SCSI cable prior to installi ng the server board, or you need to replace the SCSI cable without replacing the server board, secure the SCSI cable to the board connector an d make sure it is fully seated with a #2 flat-blade screwdriver[...]

Platform Installations and Upgrades Replacing the Backup Battery The lithium battery on the server board powers the RTC for up to 10 years in the absence of power. When the battery starts to weaken, it loses voltage, and the server settings (for example, the date and time) stored in CMOS RAM (Random Access Memory) in the RTC (Real Time Clock) may b[...]

Platform Installations and Upgrades 1. Power down the server system and unpl ug all peripheral devices and the AC power cable or the DC mains. 2. Remove the chassis cover. For instr uctions, see “ Removing the Chassis Cover .” 3. Locate the battery. 4. Insert the tip of a small flat bladed screwdriver, or an equivalent, under the tab in the pla[...]

Platform Installations and Upgrades Installing or Replacing the Power Cord  NOTE If you will be placing your server in a rack, wait to install the power cord until after the server is in the rack. Plug the power cord into the power supply. Installing the Platform into a Rack Installation instructions for the standard bracket kit and the o ptiona[...]

Platform Installations and Upgrades Grounding the rack installation: To avoid the potential for an electrical shock hazard, you must include a third wire safety ground conductor with the rack installation. If the server power cord is plugged into an AC outlet that is part of the rack, then you must provide proper grounding for the rack itself. If t[...]

Platform Installations and Upgrades Overcurrent protection: Overcurrent protection circuit breakers must be provided as part of each host equipment rack and must be installed between the DC source and the server. The server is designed for a DC line voltage power source with up to 10 amperes of overcurrent protection per feed pair. If the DC power [...]

Server Utilities Server Utilities Using the BIOS Setup Utility This section describes the BIOS Setup Utility options, which is used to change server configuration defaults. You can run BIOS Setup with or without an operating system being present. See “ Additional Information and Software ” for a link to the Technical Product Specification where[...]

Server Utilities Table 5. Keyboard Commands Press Description <F1> Help - Pressing F1 on any menu i nvokes the general Help windo w. The left and right arrow keys are used to mov e between the major menu pages. T he keys have no affect if a submenu or pick list is displayed. ← → Select Item up - The up arrow is used to select the previous[...]

Server Utilities Upgrading the BIOS The upgrade utility allows you to upgrade the BIOS in flash memory. The code and data in the upgrade file include the following:  On-board system BIOS, including the recovery code, BIOS Setup Utility, and strings.  On-board video BIOS, SCSI BIOS, and other option ROMs for devices embedded on the server boar[...]

Server Utilities Upgrading the BIOS Follow the instructions in the readme file that came with the BIOS upgrade. When the update completes, remove the bootable media from which you performed the upgrade.  NOTES Do not power down the system during the BIOS update process! The system will reset automatically when the BIOS update process is complete[...]

Server Utilities 4. Reconnect the AC power or DC mains, power up the system. 5. Power down the system and disconnect the AC power or DC mains. 6. Return the Password Clear jumper to the Password Clear Protect position, covering pins 1 and 2. 7. Close the server chassis. 8. Reconnect the AC power or DC mains, and power up the server. Clearing the CM[...]

Troubleshooting T roubleshooting This chapter helps you identify and solve problems that might occur while you are using the system. For any issue, first ensure you are using the latest firmware and files. Firmware upgrades include updates for BIOS and the baseboard management controller (BMC). See “ Additional Information and Software ” for a [...]

Troubleshooting Problems following Initial System Installation Problems that occur at initial system startup are usually caused by an incorrect installation or configuration. Hardware failure is a less frequent cause. If the problem you are experiencing is with a specific software application, see “ Problems with Newly Installed Application Softw[...]

Troubleshooting Hardware Diagnostic Testing This section provides a more detailed approach to identifying a hardware problem and locating its source. CAUTION Turn off devices before disconnecting cables: Before disconnecting any peripheral cables from the system, turn off the system and any external peripheral devices. Failure to do so can cause pe[...]

Troubleshooting Confirming Loading of the Operating System Once the system boots up, the operating system prompt appears on the screen. The prompt varies according to the operating sy stem. If the operating system prompt does not appear, see “ No Characters Appear on Screen .” Specific Problems and Corrective Actions This section provides possi[...]

Troubleshooting No Characters Appear on Screen Check the following:  Is the keyboard functioning? Test it by turning the “Num Lock” function on and off to make sure the Num Lock light is functioning.  Is the video monitor plugged in and turned on? If you are using a switch box, is it switched to the correct system?  Are the brightness [...]

Troubleshooting System Cooling Fans Do Not Rotate Properly If the system cooling fans are not operating pro perly, it is an indication of possible system component failure. Check the following:  Is the power-on light lit? If not, see “ Power Light Does Not Light ”  Are any other front panel LEDs lit?  Have any of the fan motors stopped[...]

Troubleshooting Problems with Network The server hangs when the drivers are loaded.  Certain drivers may require interrupts that are not shared with other PCI drivers. For these drivers, it may be necessary to alter settings so that interrupts are not shared. See the documentation that came with your PCI card(s) for information on changing inter[...]

Troubleshooting Problems with Newly Installed Application Software Problems that occur when you run new applicat ion software are usually related to the software, not the server hardware. Faulty equipment is unlikely, especially if other software runs correctly. Check the following:  Make sure the system meets the minimum hardware requirements f[...]

Troubleshooting Devices are not Recognized under Device Manager (Windows* Operating System) The Windows* operating systems do not include all of the drivers for the Intel ® chipsets, onboard NICs, and other components. See “ Additional Information and Software ” for a link to the current drivers and chipset files. Hard Drive(s) are not Recogni[...]

Troubleshooting LED Information The Intel ® Server Board TIGI2U includes LEDs that can aid in troubleshooting your system. A table of these LEDs with a description of their use is listed below . LED Name Function Location Color Notes ID Aid in server identification from the back panel Control panel and board rear left corner Blue Press ID LED butt[...]

Troubleshooting BIOS Error Messages When a recoverable error occurs during the POST, the BIOS displays an error message describing the problem. Table 6. BIOS Error Messages Error Message Explanation GA20 Error An error occurred with Gate A20 when s witching to protected mode during the memory test. Pri Master HDD Error Pri Slave HDD Error Sec Maste[...]

Troubleshooting BIOS Error Messages (continued) Error Message Explanation Memory Size Decreased Memory size has decre ased since the last boot. If no memory was removed, then memory may be bad. Memory Size Increased Memory size has increa sed since the last boot. If no memory was added, there may be a problem with the system. Memory Size Changed Me[...]

Troubleshooting 1-5-2-1 No processor is installed or the CP U 1 socket is empty. Reseat or repl ace the failed processor. 1-5-2-3 Processor configuration error or CPU 1 socket is empt y. Reseat or replace the failed processor. In a t wo-processor system, make sure the processors are identical. 1-5-2-4 Front-side bus sele ct configuration error. 1-5[...]

Regulatory and Compliance Information Regulatory and Certification Information Product Regulatory Compliance Product Safety Compliance The Server Board TIGI2U complies with the following safety requirements:  UL60950 – CSA 60950(USA / Canada)  EN60950 (Europe)  IEC60950 (International)  CB Certificate & Report, IEC60950 (report to[...]

Regulatory and Compliance Information Certifications / Registrations / Declarations  UL Certification (US/Canada)  CE Declaration of Conformity (CENELEC Europe)  FCC/ICES-003 Class A Attestation (U SA/Canada)  VCCI Certification (Japan)  C-Tick Declaration of Conformity (Australia)  BSMI Certification (Taiwan)  GOST R Certifica[...]

Regulatory and Compliance Information Table 10. Product Certification Markings Regulatory Compliance Country Marking BSMI Certification Number & Class A Warning Taiw an GOST R Marking Russia RRL MIC Mark Korea China Compulsor y Certification Mark China Electromagnetic Compatibility Notices FCC (USA) This device complies with Part 15 of the FCC [...]

Regulatory and Compliance Information This equipment has been tested and found to comply with the limits for a Class A digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses, and can radiate radio freq[...]

Regulatory and Compliance Information VCCI (Japan) English translation of the notice above: This is a Class A product based on the standard of the Volunt ary Control Council for Interference (VCCI) from Information Technology Equipment. If this is used near a radio or television receiver in a domestic environment, it may cause radio interference. I[...]

Regulatory and Compliance Information Regulated Specified Components To maintain the UL listing and compliance to other regulatory certifications and/or declarations, the following conditions must be adhered to and the following regulated components must be used. Interchanging or using other components will void the UL listing and other product cer[...]

Getting Help Getting Help World Wide Web http://support.intel.com/support/motherboards/server/TIGI2U Telephone All calls are billed at US $25.00 per incident, and levied in local currency at the applicable credit card exchange rate plus applicable taxes. ( In te l r e se rv e s t he r ig h t t o c hange the pricing for telephone support at any time[...]

Intel® Server Issue Report Form Intel ® Server Issue Report Form  NOTE An on-line / automatic submission version of this form is available at http://support.intel.com/support/motherboards/server/TIGI2U . For the fastest service, please submit your form via the Internet. Date Submitted: Company Name: Contact Name: Email Address: Intel Server Pr[...]

Intel® Server Issue Report Form Board / Chassis Information Baseboard Rev ision – PBA#: DIMM Configuration Baseboard Serial Number: DIMM1A MB: CPU1 Speed/Stepping/Spec : DIMM1A Vendor/part number: System BIOS Version: DIMM1B MB: Platform Model DIMM1B Vendor/part numb er:  Intel ® TIGI2U DIMM2A MB: DIMM2A Vendor/part number: DIMM2B MB: DIMM2B[...]

Intel® Server Issue Report Form Operating System Information Operating System Version Service Pack Peripheral Information Check each box below that is used, and provide the requested information Peripheral Card Or Periphe ral Description Driver Revision IRQ # I/O Base Address FW Rev# Low-profile Rise r  PCI Slot 1  PCI Slot 2  PCI Slot 3 [...]

Intel® Server Issue Report Form Complete Problem Description In the space below, provide a complete description of the steps used to reproduce th e problem or a complete description of where the problem can be found. Please also include any details on troubleshooting already done. Intel ® Carrier Grade Server TIGI2U User Gui de 110[...]

Warranty W arranty Limited Warranty for Intel ® Chassis Subassembly Products Intel warrants that the Products (defined herein as the Intel ® chassis subassembly and all of its various components and software delivered with or as part of the Products) to b e delivered hereunder, if properly used and installed, will be free from defects in materia [...]

Warranty Warranty Limitations and Exclusions These warranties replace all other warranties, expressed or implied, including but not limited to, the implied warranties of merchantability and fitness for a particular purpose. Intel makes no expressed warranties beyond those stated here. Intel disclaims all other warranties, expressed or implied inclu[...]

Warranty How to Obtain Warranty Service To obtain warranty service for this Product, you may contact Intel or your authorized distributor. North America and Latin America ⎯ To obtain warranty repair for the product, please go to the following Web site to obtain instructions: http://support.intel.com/support/m otherboards/draform.htm In Europe and[...]

Warranty Returning a Defective Product Before returning any product, call your authorized dealer/distribution authority. Intel ® Carrier Grade Server TIGI2U User Gui de 114[...]