Jabra Pro 9460 Duo manual

www.jabra.com User manual Jabra ® PRO ™ 9460, 9460-Duo and 9470[...]

2 english JAB RA PRO 9460, 9460 DU O AN D 9470 US ER MA NUAL C ONTENTS 1. IN T R OD U C T I ON ...................................................................................... 6 2. IM P OR T AN T S AF E T Y I NF O RM A T IO N .............................................. 7 2.1 Re ad th e S af e t y B oo kl e t ............................[...]

3 english JAB RA PRO 9460, 9460 DU O AN D 9470 US ER MA NUAL 5. IN S T A L LI N G A ND RU N NI N G TH E J A BR A PC SU I TE ................ 24 5.1 Ja BR a Pc Su it e f e a t uR e S .......................................................................................................... 24 5.2 in St a l li ng t he Ja BR a Pc Su it e ...........[...]

4 english JAB RA PRO 9460, 9460 DU O AN D 9470 US ER MA NUAL 8. TH E JA BR A P R O TOU C HS C RE E N B AS E........................................ 42 8.1 Ba Se co nn ec ti on S a n d S e tu P ........................................................................................... 42 8.2 uS in g th e to uc hS c Re en .........................[...]

5 english JAB RA PRO 9460, 9460 DU O AN D 9470 US ER MA NUAL 13. TE C HN I C AL SP E CI F IC A T I ON S ......................................................... 61 13.1 al l J a BR a P R o h ea dS e t S .......................................................................................................... 61 13.2 Ja BR a PR o M i di he ad Se[...]

6 english JAB RA PRO 9460, 9460 DU O AN D 9470 US ER MA NUAL intRoduc tion 1. Thank you f or selecting a Jabra PRO™ headset. We are sure tha t you will enjoy its wide r ange of features and find it comfortable to wear and easy to use . Jabra PRO headsets are available in a wide range of configur ations, including several diff erent headset des[...]

7 english JAB RA PRO 9460, 9460 DU O AN D 9470 US ER MA NUAL iMPoRt ant Safe t y infoRMa tion 2. Read the Safet y Bookle t 2.1 W ARNING!: Y our headset includes a Warning & Declaration guide. Do not att empt to assemble or use your headset before y ou have thoroughly read and understood the Warning & Declaration booklet. If you did not r[...]

8 english JAB RA PRO 9460, 9460 DU O AN D 9470 US ER MA NUAL caRe and Maintenance 2.3 Protect your base and headset just as y ou would any other type of sensitive electronic equipment. If your Jabr a devices require cleaning , then consider the following advic e: - If necessary, clean the touchscreen with a standar d computer-screen cleaning sol[...]

9 english JAB RA PRO 9460, 9460 DU O AN D 9470 US ER MA NUAL PRoduc t oveR vie w 3. P ackage content S 3.1 1 Base 2 Headset cradle 3 Headset appropriate f or your Jabra PR O model 4 Ear hook with earbud mounted (not included with Jabra PR O 9460-Duo) and two alternativ e earbuds 5 Headband (not included with Jabra PRO 9460-Duo) 6 Po wer adapter [...]

10 english JAB RA PRO 9460, 9460 DU O AN D 9470 US ER MA NUAL oPtional a cceSSoRieS 3.2 The following acc essories for Jabra PRO are av ailable separately and are occasionally mentioned in the other chapters of this manual. Y ou may have ordered one or mor e of these together with your headset. 1 Remot e Handset lifter GN1000 RHL 2 Electronic-ho[...]

11 english JAB RA PRO 9460, 9460 DU O AN D 9470 US ER MA NUAL headSet diagRaMS 3.3 Jabra PRO models are available with sever al headset options, each of which is illustrated belo w . The following key applies to all three headset illustrations: 1 Multifunction button (answer/end call, among other functions) 2 T ouch panel for volume and mute con[...]

12 english JAB RA PRO 9460, 9460 DU O AN D 9470 US ER MA NUAL 3 6 1 2 5 9 7 4 Figure 5: Jabr a PRO 9460-Duo headset Note: most of the other illustrations in this manual show the Jabra PRO Midi headset; all other headset models feature similar con trols at similar locations, as illustra ted in the figures abov e.[...]

13 english JAB RA PRO 9460, 9460 DU O AN D 9470 US ER MA NUAL BaSe dia gRaM 3.4 1 Headset cradle 2 Recharge c ontact 3 T ouchscreen 4 Desk-phone clear dial-t one switch Note: Not included on the Jabra PRO 9470 base , where this is sof tware con trolled (set up automatically) 5 C over for desk-phone control Note: There is no clear dial-tone switc[...]

14 english JAB RA PRO 9460, 9460 DU O AN D 9470 US ER MA NUAL SySteM Se tuP and c onnec tionS 4. This chapter explains how to assemble y our Jabra PRO solution and connect it to your other office equipment. SetuP oveR view and BackgRound 4.1 Connection Diagram (for no headset port) Figure 7: Jabr a PRO base connections (Bluetooth available with [...]

15 english JAB RA PRO 9460, 9460 DU O AN D 9470 US ER MA NUAL the Quick-St aRt SetuP wizaRd 4.2 T o get started, just power the base and then follow the set-up-wizard instructions on the touchscreen. T o run the setup wizard: 1. Review the information outlined in Section 4.1: Setup Over view and Background . It will help you understand the types[...]

16 english JAB RA PRO 9460, 9460 DU O AN D 9470 US ER MA NUAL Applying Po wer to the Base Connect the mains power adapter to the port marked on the base, and then plug the adapter into a mains power socket, as shown in the figur e below . Figure 9: P owering the base Assembling the Headset Jabra PRO headsets — other than the Jabra PRO 9460-Duo[...]

17 english JAB RA PRO 9460, 9460 DU O AN D 9470 US ER MA NUAL Placing the Headset in its Cradle Whenever you are not using y our headset, you should keep it in its recharge cradle as shown in the figure below . It is held firmly in place by a magnet. Note that placing it in its cradle is sometimes called docking the headset. When the headset is [...]

18 english JAB RA PRO 9460, 9460 DU O AN D 9470 US ER MA NUAL Connecting to a Desk Phone without a Headset Port If your desk phone does not include any built-in support for adding a headset, then connect the Jabra PRO base between the handset and the desk-phone body as described below . Figure 12: Connecting to a desk phone without a headset por[...]

19 english JAB RA PRO 9460, 9460 DU O AN D 9470 US ER MA NUAL 1. Connect the telephone cord included with your headset (marked with a blue band) fr om the port marked on the Jabra PRO base to the headset port on your desk-phone body . S ee your desk-phone documenta tion if you are not sure wher e this port is. If the supplied cord does not fit t[...]

20 english JAB RA PRO 9460, 9460 DU O AN D 9470 US ER MA NUAL If the Jabra PRO 9460 base cannot contact the Jabra test server: In this case, you can choose to set the switch manually: 1. Open the panel on the front-right of the Jabra PRO base by slipping y our fingernail under the bottom edge of the panel and pulling forward and up. This reveals[...]

21 english JAB RA PRO 9460, 9460 DU O AN D 9470 US ER MA NUAL 4. As you speak with your friend, adjust the mic .-level contr ol on the Jabra PRO touchscreen (Desk phone setup wizard, manual setup) until y our friend tells you that your v oice sounds clear (loud enough) but not distorted (too loud). The desk phone par t of the setup wizard guides[...]

22 english JAB RA PRO 9460, 9460 DU O AN D 9470 US ER MA NUAL Using an Electronic-Hookswitch Connection If your desk phone includes an electronic hookswitch, then you can take advantage of this fea ture by purchasing and installing the appropriate type of electronic hookswitch adapter for y our phone. Adapter r equirements can be very different [...]

23 english JAB RA PRO 9460, 9460 DU O AN D 9470 US ER MA NUAL con n ec ti ng Ja BR a P R o 9470 t o a Mo Bi l e P ho ne 4.8 The Jabra PRO 9470 T ouchscreen Base featur es Bluetooth and can therefore be used with any mobile phone that also supports Bluetooth. Y ou must set up the wireless communication between the two devices by pairing them. The[...]

24 english JAB RA PRO 9460, 9460 DU O AN D 9470 US ER MA NUAL inSt alling and Running the JaBRa Pc Suite 5. JaBRa Pc Suite fea tuReS 5.1 The Jabra PC Suite is a collection of programs tha t support and expand your headset’ s features . It enables you to: - Control sever al types of softphone programs from your headset - Configure the base and [...]

25 english JAB RA PRO 9460, 9460 DU O AN D 9470 US ER MA NUAL da i l y u S e — c a l l in g , a nS w e R in g a nd 6. hanging uP headSet contRolS and indica t oRS 6.1 The Multifunction Button This button is located near the back of the headset. Through a combination of taps, double-taps and presses, you will be able to execut e all of the most[...]

26 english JAB RA PRO 9460, 9460 DU O AN D 9470 US ER MA NUAL Note: if the target phone is shown gr eyed out on the touchscreen, it means that the phone has bec ome disconnected. This can only occur with mobile - or softphones. Y ou need to either re -connect the phone or touch another phone on-screen to select a differen t target. See the figur[...]

27 english JAB RA PRO 9460, 9460 DU O AN D 9470 US ER MA NUAL Calling through a Softphone Figure 21: T o make a call on your softphone, simply dial as usual while wearing the headset T o place a call through your softphone, dial the number or choose a contact using your softphone progr am. The audio connection to your headset will open automatic[...]

28 english JAB RA PRO 9460, 9460 DU O AN D 9470 US ER MA NUAL V oice-Activated Mobile Phone Dialing (Jabra PRO 9470 Only) This feature r equires that your mobile phone supports the hands-free Bluetooth profile . See your mobile phone’ s documentation for details about how to set up v oice -activated dialing and whether this feature is supporte[...]

29 english JAB RA PRO 9460, 9460 DU O AN D 9470 US ER MA NUAL - F or desk phones without automatic ringtone detection: In this situation, you will hear your desk phone ring but will not hear a ringtone in your headset or see a ring indicator on the touchscreen. Set the desk phone as the current target b y touching the desk phone icon on the touc[...]

30 english JAB RA PRO 9460, 9460 DU O AN D 9470 US ER MA NUAL contRolling the SPeakeR voluMe and MicR oPhone 6.6 The headset features a t ouch panel that is similar to the touch pad included with many lapt op computers. Use it to adjust the volume you hear in y our headset and to mute/enable the microphone. - Slide your finger up the touch panel[...]

31 english JAB RA PRO 9460, 9460 DU O AN D 9470 US ER MA NUAL Softphones For softphones, y our headset is likely to be your only option, but if other audio devices ar e connected to your PC, you may be able to switch t o them by changing the audio pref erences for Windows and/or your softphone program. Mobile Phones For mobile phones (Jabra PRO [...]

32 english JAB RA PRO 9460, 9460 DU O AN D 9470 US ER MA NUAL the JaBRa PR o headSe t 7. This chapter provides in-depth details about the Jabra PRO headset. See also Chapter 3: Product Overview for detailed diagrams. how t o weaR the headSet 7.1 Jabra PRO headsets are available in a variety of styles, which affect both the headset functionality [...]

33 english JAB RA PRO 9460, 9460 DU O AN D 9470 US ER MA NUAL a t t aching oR de t aching a weaRing St yle 7.2 Note: Jabra PRO 9460-Duo headset is always worn as a headband . Attaching the headband 1. Align the mounting surface of the headset with matching socket on the headband attachment. 2. Press the headset assembly firmly onto the out er si[...]

34 english JAB RA PRO 9460, 9460 DU O AN D 9470 US ER MA NUAL 3. T r y to wear the ear hook and adjust it to fit snugly around your ear . Remember that: - the hook itself r otates on the attachment. - the hook itself is flexible and can be easily bent t o wrap snugly around your ear . - the height of the hook r elative to its attachment can be a[...]

35 english JAB RA PRO 9460, 9460 DU O AN D 9470 US ER MA NUAL 2. Align the mounting surface of the headset with the matching socket on the ear-cushion attachment. Press the headset assembly firmly onto the outer side of the attachment until it clicks into plac e (snap-to- click). Refer to the figure in the section 4.3: “ Assemble the Headset ?[...]

36 english JAB RA PRO 9460, 9460 DU O AN D 9470 US ER MA NUAL The precise effect of each type of gesture depends on what you ar e currently doing (e.g ., if you are already on a call, which phone is the current target, et c.). The table below summarizes all of the control possibilities presented by the multifunction button. Function T ap Double-[...]

37 english JAB RA PRO 9460, 9460 DU O AN D 9470 US ER MA NUAL Headset Signal T ones The headset uses a variety of soft tones to alert you to events such as an incoming call, multifunction button presses, volume changes , and more. These enable you to keep track of what is going on while you ar e wearing the headset. State or ev ent T one descrip[...]

38 english JAB RA PRO 9460, 9460 DU O AN D 9470 US ER MA NUAL Choosing V oice or T ones for T arget indicators The headset is capable of playing either a tone or a human voic e when you change the target phone, thus t elling you what the new target is. The human voice is alway s in English, regardless of your other language settings . By default[...]

39 english JAB RA PRO 9460, 9460 DU O AN D 9470 US ER MA NUAL Headset state LED when battery level is good LED when battery level is lo w Pow er turned on Green 100ms O 100ms Repeats to a total of 4 times Green 100ms O 100ms Repeats to a total of 4 times Pow er turned o Red 100ms O 100ms Repeats to a total of 4 times Red 100ms O 1[...]

40 english JAB RA PRO 9460, 9460 DU O AN D 9470 US ER MA NUAL Ba t t eRy i nd ic a toR S, R ec h aR ge a nd Re Pl ac eM en t 7.4 Battery indicators The headset and touchscreen base indicate the curr ent headset battery level as follows: - Whenever the battery is low , the headset multicolor LED will display red for all of its usual signals. - Wh[...]

41 english JAB RA PRO 9460, 9460 DU O AN D 9470 US ER MA NUAL 8. Align the wired connector for your new battery with the socket inside the headset and press it all the way in. If you have trouble , you might hav e the connector upside down — try the other way. 9. Fold the wires beside the new battery in the wire groov e and press the battery d[...]

42 english JAB RA PRO 9460, 9460 DU O AN D 9470 US ER MA NUAL the JaBRa PR o t ouchScReen BaSe 8. This chapter describes how to work with the f eatures of the Jabra PRO T ouchscreen Base. See also Chapter 3: Product Overview for detailed diagrams. BaSe c onnec tionS and SetuP 8.1 For details about ho w to set up the base and connect it to your v[...]

43 english JAB RA PRO 9460, 9460 DU O AN D 9470 US ER MA NUAL St andaRd oPeRa tion 8.3 During normal operation, the touchscreen shows status inf or mation about your headset, displa ys the current target phone and indicates its status. F rom here you can answer an incoming call , end the current call, access your base settings, choose a target p[...]

44 english JAB RA PRO 9460, 9460 DU O AN D 9470 US ER MA NUAL Managing the DECT Connection Once you have pair ed the base and headset, the base manages the connec tion automatically even as y ou take the headset out of range and/or turn off the devices from time to time. The connection will usually activate itself again automatically the next ti[...]

45 english JAB RA PRO 9460, 9460 DU O AN D 9470 US ER MA NUAL Managing call colliSion 8.6 When you have mor e than one phone connec ted to your base , it becomes possible that more than one call will become active simultaneously . This might occur under the following circumstances: - Y ou are talking on one phone (e.g., your desk phone) when a c[...]

46 english JAB RA PRO 9460, 9460 DU O AN D 9470 US ER MA NUAL Managing call w aiting 8.7 Call waiting refers t o the ability to place a current call temporarily on hold to answ er another call coming in on the same phone. It is a feature that is pr ovided by your phone compan y or sof tphone program, which means that it is largely external to th[...]

47 english JAB RA PRO 9460, 9460 DU O AN D 9470 US ER MA NUAL If you have an active call, with no calls waiting , and you then put the ac tive call on hold, the r ed (end call) button is removed fr om display . This means that you must r e-activate the held call before you can end it (press the gr een arrow). See the figure below: The current (a[...]

48 english JAB RA PRO 9460, 9460 DU O AN D 9470 US ER MA NUAL Set ting geneRal uSeR PRefeRenceS 8.8 When you are not using the headset, y ou are able to access the general user pr eferences on the base. Use this function to adjust your hearing-protection settings, switch to wideband or narro wband audio, con trol call recording , set the screen [...]

49 english JAB RA PRO 9460, 9460 DU O AN D 9470 US ER MA NUAL Re-Running the SetuP wizaRdS 8.9 The very first time you turn on the base, a setup wizard launches automatically , helping you to configure the connection to your desk phone, mobile phone and/or computer . Thereafter , the base starts normally each time your turn it on. However , if y[...]

50 english JAB RA PRO 9460, 9460 DU O AN D 9470 US ER MA NUAL confeRence calling 8.12 The Jabra PRO T ouchscreen Base enables you to c onnect a secondary Jabra PRO headset to the base, thereby adding another person to the conversa tion. T o begin a conference call , dock the secondar y headset with the base that will host the call. Y ou can do t[...]

51 english JAB RA PRO 9460, 9460 DU O AN D 9470 US ER MA NUAL dealing with denSity iSSueS 8.15 DECT technology uses low-power radio technology for wir eless transmission. Because DECT uses a dedicated radio-frequency band, it is relatively immune to interference fr om other products using radio technologies commonly used in offices such as wirel[...]

52 english JAB RA PRO 9460, 9460 DU O AN D 9470 US ER MA NUAL u Si n g Ja B R a PR o 9470 w i t h a M o B il e P h on e 9. Note: this chapter applies only to Jabra PRO 9470. JaBRa PRo Bluetoo th SuPPoRt 9.1 The Jabra PRO 9470 Base featur es Bluetooth support, which means that you can place and receive calls thr ough your Bluetooth-enabled mobile[...]

53 english JAB RA PRO 9460, 9460 DU O AN D 9470 US ER MA NUAL P aiRing and c onnec ting with otheR Bl uetoo th deviceS 9.2 Pairing the Base with a Mobile Phone T o use Bluetooth, you must set up the wireless communication between the Jabra PRO 9470 Base and y our mobile phone by pairing them. The setup wizard helps you to do this during the init[...]

54 english JAB RA PRO 9460, 9460 DU O AN D 9470 US ER MA NUAL foRcing Rec onnec tion/diSc onnec tion via the touchScReen 9.3 If the base — and therefore also the headset — loses the connection to the mobile phone (e.g . if you take it out of range) it periodically attempts to reconnect — every 15 secs for the first 3 hours and then every 4[...]

55 english JAB RA PRO 9460, 9460 DU O AN D 9470 US ER MA NUAL 3. When the mobile and base are reconnected — which means that the connection to the headset is also restored via the base — the mobile phone target ic on is no longer greyed out, as sho wn in the figure below: Mobile phone and base are reconnected Figure 46: Conversely , if you w[...]

56 english JAB RA PRO 9460, 9460 DU O AN D 9470 US ER MA NUAL RecoRding youR callS 10. The Jabra PRO touchscreen base enables you t o record y our conversa tions using third-party soft ware on your PC. Controls f or working with this feature are included in the touchscr een menus. IMPORT ANT: Nev er record con versations with people without firs[...]

57 english JAB RA PRO 9460, 9460 DU O AN D 9470 US ER MA NUAL f aQS and tRouBleShooting 11. Q HO W CA N I USE MY HEA DS ET WIT H M Y MO BI LE P HO NE?  JAB RA PR O 9470 ON L Y. A T o be able to do this, you need to pair the Jabra PRO 9470 base with your mobile phone (your headset is based on DECT and cannot be paired directly with your mob[...]

58 english JAB RA PRO 9460, 9460 DU O AN D 9470 US ER MA NUAL Q I CANNO T HEAR ANYTHING IN MY HEADSET WHEN USING MY MOBILE PHONE . JABRA PRO 9470 ONL Y A T ry the following: - Make sure the two devices are paired and c onnected. See the section “Using Jabra PRO 9470 with a mobile phone” in the user manual for more information. - Increa[...]

59 english JAB RA PRO 9460, 9460 DU O AN D 9470 US ER MA NUAL Q WH A T I S THE RAN GE ON THE JA BR A PR O 9400 SO LUTI ON? A Jabra PRO 9400 supports a maximum range of up to 150m* (base to headset). In practice, you may nd the range to be somewhat shorter due to physical obstructions and electromagnetic interference. The sound in your headset[...]

60 english JAB RA PRO 9460, 9460 DU O AN D 9470 US ER MA NUAL ge t ting aSSiSt ance 12. If you are having problems with y our headset solution that are not addressed by the inf or mation in this manual, then please feel free to con tact Jabra technical support at any the locations listed below . euRoPe 12.1 W eb (for the latest support info and [...]

61 english JAB RA PRO 9460, 9460 DU O AN D 9470 US ER MA NUAL technical SPecifica tionS 13. all JaBRa PRo headSetS 13.1 Operating envir onment: -10˚C to +55˚C (0˚C to +40˚C when charging); up to 98% humidity Call control: multifunction button supporting answer call, end call, voice-activated dialing, reject call, redial, swap held calls; doc[...]

62 english JAB RA PRO 9460, 9460 DU O AN D 9470 US ER MA NUAL JaBRa PRo flex headSet 13.3 W earing styles: Ear hook, headband, neckband (either included or available as accessories, depending on model) Speakers: 1 Boom style: Flex Microphone: Single noise- cancelling microphone Ja BR a PR o 9460- d uo he ad Se t 13.4 W earing style: headband Spe[...]

63 english JAB RA PRO 9460, 9460 DU O AN D 9470 US ER MA NUAL Ma teRialS and alleRgieS 13.7 The headband attachment is made of stainless steel and does not hav e a nickel-coated surface. Nickel release from the headband is 0.02 g/cm 2 /week, which is well below the 0.50 g/cm 2 /week limit established by EU Directive 94/27/EF . The stainles[...]

64 english JAB RA PRO 9460, 9460 DU O AN D 9470 US ER MA NUAL Ja BR a PR o 9470 B a Se Blue to oth Su PP o R t 13.9 In addition to the common specifications listed above , the Jabra PRO 9470 Base also includes Bluetooth support with the following specifications: Bluetooth version: BT 2.0 Class 2 Bluetooth range: Up to 10m (Class 2) Bluetooth pro[...]

65 english JAB RA PRO 9460, 9460 DU O AN D 9470 US ER MA NUAL gl oSSaRy 14. Bluetooth An open wireless protocol f or exchanging data over short distances from xed and mobile devices , such as mobile phones and headsets. It is primarily designed for low power c onsumption, with a short range (power- class-dependent: 1 meter , 10 meters, 100 me[...]

66 english JAB RA PRO 9460, 9460 DU O AN D 9470 US ER MA NUAL Softphone driver Establishes a control link between a softphone and your Jabra headset, so y ou can answer and end, mute and un-mute, and hold and resume calls using the buttons on y our headset. The actual call control functions available from your headset depend on the capabilities [...]

67 english JAB RA PRO 9460, 9460 DU O AN D 9470 US ER MA NUAL 32-00685 Rev D www.jabra.com © 2009 GN Netcom A/S. All rights reserved. Jabra ® is a registered trademark of GN Netcom A/S. All other trademarks included herein are the property of their respective owners. The Bluetooth ® word mark and logos are owned by the Blue tooth SIG, Inc. an[...]