Lennox Hearth 8662 manual

Model 8662 User Guide Inter -T el Pr otocol Mode[...]

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1 Q UICK R EFERENCE G UIDE TO F REQUENTLY U SED F EATURES These are the basic instructions for the most freq uently used telephone and voice mail features for Inter -T el endpoint s. For detailed information about these and other features, refer to the complete instructions in the appropriate user guide. P LACING AN I NTERCOM C ALL 1. Dial an exten[...]

2 P LACING A C O NFERENCE C ALL 1. While on the first call, pres s . The call is now on hold. 2. Place an intercom or outside call, then press the flashing button to place the call on hold. (If necessary , rep eat this step to place a third call on hold.) 3. Press the flashing button to join al l of the calls together in the con- ference. NOTE: Con[...]

3 P AGING 1. Lift the handset and press or dial . 2. Dial the desired pa ge zone number (0-9). 3. After the tone, make your announcem ent and hang up. NOTE: The Page feature is not supported in SIP mode. T RANSFERRING A C ALL TO A N E XTENSION /O UT SIDE N UMBER 1. Press or . 2. Dial the desired exte nsion or telephone nu mber . 3. W ait for an ans[...]

4 A CCESSING V OICE M AI L M ESSAGES 1. Access your mailbox as d escribed on page 3 . 2. If E-Mail Reader is en abled for your mailbox, say “V oice Mail” or press . If E-Mail Reader is not enabled for your mailbox, skip this step. 3. Select one of the following: • Say “New” or press to listen to new messages. • Say “Saved” or press [...]

M ESSAGE O PTIONS * Below is a summary of the options you can use when accessing messages, after playing messages, and when recording voice mail messages. * Message options var y based on media type . F EATURE C ODES * *Some feature cod es may not apply to yo ur endpoint. For a list of fe ature codes specific to your endpoint, consu lt the user gui[...]

R EMOTE F EATURE A CCESS Remote Feature Access allows you to chang e your station password, place your endpoint in Do-Not-Disturb mode, and forward calls from another endpoint or through a special dial-up line. If you do not hear a tone after each step, or if you hear repeating tones, you have made a mistake or the feature is restricted. S tart ove[...]

Notice This Inter-T el ® user guide is released by Inter-T el, Inc. as a guide for end-users. It pro- vides information necessary to use the Model 8 662 endpoint. The contents of this user guide, which reflect curre nt Inter-T el standards, are subject to revision or change without notice. Some features or applications men tioned may require a fut[...]

P RODUCT D ISPOSAL I NSTRUCTIONS This symbol indicates that the product is classified as electrical or electronic equipment and should not be disposed of with other com- mercial or household waste at the en d of it s working life. F or appro- priate disposal a nd recycling instru ctions, cont act your local recycling authority or Inter- T el provid[...]

iii ©Inter-T el, Inc. March 2006 printed in US CONTENTS P AGE T able of Contents FINDING Y OUR W AY . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1 Wel come. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2 About[...]

iv CONTENTS P AGE MOVING ON . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 43 Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 44 Setting End point Preferences . . . . . . . . . . . . . . . . . . .[...]

1 Inter-T el ® Model 8662 User Guide (ITP Mode) FINDING Y OUR WAY Finding Y our Way SECTION CONTENTS P A GE Welcome . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2 About This Guide . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2 About Your Endpoint . . . . . . . . . . . . . [...]

2 Inter-T el ® Model 8662 User Guide (ITP Mode ) FINDING Y O U R W AY W ELCOME Y our new Model 8662 endpoint provides access to several features, each of w hich is described in this guide. The Model 8662 endpoint supports two dif ferent modes of network protocols, and ca n operate in either Inter-T el Protocol (ITP) mode or Session Initiation Prot[...]

3 Inter-T el ® Model 8662 User Guide (ITP Mode) FINDING Y OUR WAY A BOUT Y OUR E NDPOINT Y our Model 8662 is equipped with a six-line display , a hearing aid-compatible hand- set, a message indicator lam p, an internal speaker and microphon e , and thr ee types of buttons. • Dialpad button s: Allow you to enter numbers and letters. • Featur e [...]

4 Inter-T el ® Model 8662 User Guide (ITP Mode ) FINDING Y OUR W AY Feature Button Functions The feature buttons are design ed to automate some of th e commonly used functions, such as dialing an outside number . Each of these is described in the table below . In addition to the buttons identified in the preceding table, yo ur endpoint has a Spe- [...]

5 Inter-T el ® Model 8662 User Guide (ITP Mode) FINDING Y OUR WAY Liquid Cryst al Display and Menu Buttons In addition to the various feature button s, your Model 8662 endpoint contains an LCD with six lines. The top two lines show call info rmation and messages; the remaining four lines display a menu, which changes according to the feature you a[...]

6 Inter-T el ® Model 8662 User Guide (ITP Mode ) FINDING Y OUR W AY Message Indicator Lamp The Message Indicator lamp (located at the top, right corner of the endpoint) shows the same indications as th e button. Th e Message Indi cator lamp flashes when- ever there is a waiting message. NOTE: By default, the message lamp is programmed to light whe[...]

7 Inter-T el ® Model 8662 User Guide (ITP Mode) FINDING Y OUR WAY End point Connectors The Model 8662 has dedicated headset and handset jacks located on the back of the endpoint used to connect a handset or head set. In addition to the headset and handset jacks, the endpoint has connectors that ar e required for an IP endpoint. T wo light- emittin[...]

8 Inter-T el ® Model 8662 User Guide (ITP Mode ) FINDING Y OUR W AY During the download process several message s are shown on the display t hat indicate the status of the download . The final display messag e, FIRMW ARE DOWNLOAD SUCCESS or BOOT DOWNLOAD SUCCESS indicates that the software or firm- ware update was downloaded successfully . Immedi [...]

9 Inter-T el ® Model 8662 User Guide (ITP Mode) FINDING Y OUR WAY Inter-T el voice m ail systems support the following ty pes of mailboxes: • Advanced Mailbox: If E-Mail Reader is enabled for your m ailbox, you have access to voice mail, e-mail, and fax messages in your mailbox. Y ou can also cus- tomize your personal mail box options, and acces[...]

10 Inter-T el ® Model 8662 User Guide (ITP Mode ) FINDING Y OUR W AY Enterprise Messaging Enterprise Messaging (EM) is the Inter-T e l messa ging system that uses industry-stan- dard protocols for co mmunication and m essaging. EM unifies co mmunication and messaging by providing access to voice mail, fax, and e-mail messages in your mail- box. Th[...]

11 Inter-T el ® Model 8662 User Guide (ITP Mode) FINDING Y OUR WAY Automatic S peech Recognition (ASR) Automatic Speech Recognition (ASR) is a feature available for systems using EM. Because ASR is a very flexible feature, it can be enabled or disabled on several differ- ent levels. When ASR is enabled for your mailbox, you can issue sp oken comma[...]

12 Inter-T el ® Model 8662 User Guide (ITP Mode ) FINDING Y OUR W AY W HAT Y OU S EE AND H EAR As you can see, your Model 866 2 and tele phone system come equipped with many features. T o help you understand what ever ything means, it is recommended that you read the following information before you use your endpoint: • A red lamp indicates that[...]

13 Inter-T el ® Model 8662 User Guide (ITP Mode) GETTING ST ARTED Getting Star ted SECTION CONTENTS P AGE Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14 Adjusting Your Endpoint’s Viewing Angle . . . . . . . . . . . . . . . . 14 Adjusting Your Endpoint’s LCD Contrast . . . . . . . . . . . . . .[...]

14 Inter-T el ® Model 8662 User Guide (ITP Mode) GETTING ST ARTED I NTRODUCTION Now that you know what yo ur Model 8662 endpoint can do, it’ s t ime to start using it. In this section, you’ll learn how to make and receive calls, transfer calls, retrieve voice mail messages, and much more. A DJUSTING Y OUR E NDPOINT ’ S V IEWING A NGLE Y our [...]

15 Inter-T el ® Model 8662 User Guide (ITP Mode) GETTING ST ARTED S ETTING U P V OICE M AIL T o begin using your mailbox yo u will need to com plete a few basic set-up procedures to initialize your mailbox, customize your personal greetings, and record yo ur voice mail directory name. NOTE: If your telephone system uses Enterpri se Messaging (EM),[...]

16 Inter-T el ® Model 8662 User Guide (ITP Mode) GETTING ST ARTED 6. After the to ne, record your first and last names. 7. When prompted, do one of the following: • Say “Accept” or press again to accept the name. • Say “Replay” or press to replay the name yo u just recorded. • Say “Append” or press to add to your name. • Say ?[...]

17 Inter-T el ® Model 8662 User Guide (ITP Mode) GETTING ST ARTED T o record/change your personal gr eeting: 1. Access your mailbox as d escribed on page 32 . 2. Say “Personal” or press to se lect the Personal Options Menu. 3. Say “Greeting” or press to record or change your personal greeting. 4. Do one of the follo wing: • Say “Primar[...]

18 Inter-T el ® Model 8662 User Guide (ITP Mode) GETTING ST ARTED M AKING AND R ECEIVING C ALLS Making and receiving calls is the basic purpose of any endpoint. W ith your Model 8662, you can make/receive intercom and outside calls and make emergency calls. Intercom Calls Y our extension number allows other people to place intercom calls to you, w[...]

19 Inter-T el ® Model 8662 User Guide (ITP Mode) GETTING ST ARTED If there is no answer or if the endpoint is busy when you place an intercom call, you can do any of the following: • T o leave a station message: Press and then hang up. • T o leave a voice mail message: Press and wait for the message center to answer . (See page 31 for mo re me[...]

20 Inter-T el ® Model 8662 User Guide (ITP Mode) GETTING ST ARTED Instead of answering a ringin g call, you can r edirect it by pr essing one of the fol- lowing menu button s: • SEND TO V -MAIL : Send s the call directly to your voice mailbox. Y ou will not see this option if you do not have a mailbox. • IC CALL TO DND : Places your endpoint i[...]

21 Inter-T el ® Model 8662 User Guide (ITP Mode) GETTING ST ARTED When dialing the number , you can pres s one of the following menu buttons: • OUTSIDE DIR: Selects the speed-dial directory . (See page 66 . ) • STN SPEED DIAL: Selects the Station Speed-Dial feature. (See page 53 .) • SYS SPEED DIAL: Selects the System Sp eed-Dial feature. (S[...]

22 Inter-T el ® Model 8662 User Guide (ITP Mode) GETTING ST ARTED Call W aiting If you receive a call while you are al ready on another call, you will hear a “call wait- ing” tone and the or button wil l flash. T o respond to a waiting call: End your current call, place it on hold, and/ or use one of the fo llowing menu buttons: • ANSWER: An[...]

23 Inter-T el ® Model 8662 User Guide (ITP Mode) GETTING ST ARTED P LACING C ONFERENCE C ALLS W ith the Conference feature, you can establish a conference call with up to three intercom and/or outside parties (four, i ncluding you). T o place a conference call: 1. While on the first call, press or the CNF menu button to put the call on hold. 2. Pl[...]

24 Inter-T el ® Model 8662 User Guide (ITP Mode) GETTING ST ARTED T RANSFERRING C ALLS Although transferring calls is considered a basic function of an endpoint, yo ur Model 8662 endpoint has many advanced options for this feature. W ith your endpoint, you can transfer a call to another extension, voice mail, or even an outside line. T o Another E[...]

25 Inter-T el ® Model 8662 User Guide (ITP Mode) GETTING ST ARTED U SING R EVERSE T RANSFER The Reverse T ransfer (Call Pick Up) feature allows you to answer a call that is ring- ing or holding at anot her endpoint. Fo r example, if the at tendant transfers a call to you but you have stepped away from your en dpoint, you can pick up the call using[...]

26 Inter-T el ® Model 8662 User Guide (ITP Mode) GETTING ST ARTED F ORWARDING C ALLS W ith the Forwarding feature, you can have calls follow you (e.g., forwarded to a cell phone), or you can redirect calls to a voice mail or other extension. Manual Call Forwarding Manual call forwarding allows you to send in coming calls to another extension num- [...]

27 Inter-T el ® Model 8662 User Guide (ITP Mode) GETTING ST ARTED Automatic System Forwarding Automatic Syst em Forwarding allows your system administ rator to route calls based on the type of call and the status of you r telepho ne. Although you cannot program t he path of a system forward, you can enable or disable th is feature on your endpoint[...]

28 Inter-T el ® Model 8662 User Guide (ITP Mode) GETTING ST ARTED R EDIALING A N UMBER The Redial feature allo ws you to quickly redial the last outside numbe r you dialed. Although most endpoi nts redial the last number dialed , your system administrator can program your endpoint to redial the last number saved . T o use the Last Number Dialed fe[...]

29 Inter-T el ® Model 8662 User Guide (ITP Mode) GETTING ST ARTED U SING A H EADSET W ith an electret headset, you can talk on the endpoint handsfree, without using yo ur speaker and microphone. NOTE: If your headset ha s a power-saver mode, make su re the system administrator has the Headset Connect T one flag enabled in the telephone syste m. If[...]

30 Inter-T el ® Model 8662 User Guide (ITP Mode) GETTING ST ARTED U SING THE S PEAKER AND M ICROPHONE If you are not using a headset, you can talk handsfree using yo ur speaker and micro- phone. The microphone has a mute feature, wh ich, when enabled, allows you to hear the other party but they cannot hear you. (This does not put the party on hold[...]

31 Inter-T el ® Model 8662 User Guide (ITP Mode) GETTING ST ARTED U SING THE M ESSAGE B UTTON In today’ s busy wor ld, it’ s alm ost guaranteed that you w ill call someone that i s on another call, does not answer , or is in DND. But, with the button, you can let the other person know you called. When you leave a message, you can: • Have the[...]

32 Inter-T el ® Model 8662 User Guide (ITP Mode) GETTING ST ARTED A CCESSING Y OUR M AILBOX If you have a message waiting in your mailbox, you m ust access your mailbox to retrie ve it. NOTE: If your telephone system uses Enterpri se Messaging (EM), your mailbox may have the Automatic S peech Recognition (ASR ) feature enabl ed. Whe n ASR is enabl[...]

33 Inter-T el ® Model 8662 User Guide (ITP Mode) GETTING ST ARTED D ISABLING AND E NABLING ASR If your telephone system uses Ent erprise Messaging (EM), your mailbox may have the Automatic Speech Recognition (ASR) feature enable d. When ASR is enabled for your mailbox, you have th e option of issuing a spoken command or pressing a dialpad button. [...]

34 Inter-T el ® Model 8662 User Guide (ITP Mode) GETTING ST ARTED A CCESSING V OICE M AI L M ESSAGES When you access your mailbox, you can listen to new and saved voice mail messages. After listening to your voi ce mail messages you can access the associated options. NOTE: If your telephone system uses Enterpri se Messaging (EM), your mailbox may [...]

35 Inter-T el ® Model 8662 User Guide (ITP Mode) GETTING ST ARTED 5. When the m essage has finished playing, you have the following options: • Say “Replay” or press to repl ay the message from the beginning. • Say “Reply” or press to reply to t he message. Y ou have the following options: – Say “V oice Mail” or press to leave a v[...]

36 Inter-T el ® Model 8662 User Guide (ITP Mode) GETTING ST ARTED Recovering Deleted V o ice Mail Messages If you accidently delete a voice mail messa ge, you can retrieve it within a specific time frame (programmed by yo ur system administrator). An y retrieved messages are then restored to your saved -message queu e. Messages that are not undele[...]

37 Inter-T el ® Model 8662 User Guide (ITP Mode) GETTING ST ARTED Recording and Sending V oice Mail Messages Y ou can record and send voice mail messages by accessing the record option on the main menu. NOTE: If E-Mail Reader is enabled for your mailbox, a reply to an e-mail messag e (see pag e 81 ) is a recorded voice message that is attached to [...]

38 Inter-T el ® Model 8662 User Guide (ITP Mode) GETTING ST ARTED • Say or enter the mailb ox number or group list number . The system announces the name assigned to the mailbox number or group list number . Y ou have the following options: – Say “Y es” or press to accept the subscriber ’ s name. – Say “No” or press to start over .[...]

39 Inter-T el ® Model 8662 User Guide (ITP Mode) GETTING ST ARTED Canceling Unheard V o ice Mail Messages Y ou can canc el unretrieved m essages that y ou have sent to individuals, bu t not mes- sages that you sent to group lists. T o cancel unheard voice mail messages: 1. Access your mailbox as d escribed on page 32 . 2. While listening to the vo[...]

40 Inter-T el ® Model 8662 User Guide (ITP Mode) GETTING ST ARTED U SING D O -N OT -D ISTURB M ODE If you are away from your d esk, or if you do not want to be disturbed, you can use the DND feature. This halts all p ages and calls to your endpoint, except queue callb acks, recalls, and direct ring-in calls. When other users call your endpoint, th[...]

41 Inter-T el ® Model 8662 User Guide (ITP Mode) GETTING ST ARTED 3. If desired, customize the second display line by dialing the desired numbers o r letters as described below: • Remain in numeric mode (Message butto n and lamp unlit ): Press the dialpad buttons to dial the desired numb ers. Press for a hyphen (-), for a colon (:), to leave a s[...]

42 Inter-T el ® Model 8662 User Guide (ITP Mode) GETTING ST ARTED U SING R EMINDER M ESSAGES Never be late for a meeting again! W ith Reminder Messages, you can program your endpoint, up to 24 hours in advance, t o alert you at a specified time. At the pro- grammed time, the reminder me ssage signals you with eight sh ort tones, and your dis- play[...]

43 Inter-T el ® Model 8662 User Guide (ITP Mode) MOVING ON Moving On SECTION CONTENTS P AGE Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 44 Setting Endpoint Preferences . . . . . . . . . . . . . . . . . . . . . . . . . . . 44 Changing Volume Levels . . . . . . . . . . . . . . . . . . . . . . . . . [...]

44 Inter-T el ® Model 8662 User Guide (ITP Mode) MOVING ON I NTRODUCTION Now that you’ve mastered the basics, it’ s ti me to move on to th e advanced features. In this section, you’ll learn how to program yo ur endpoint, use directories, access your mailbox remotely , and perform various other functions. S ETTING E ND POINT P REFERENCES Y ou[...]

45 Inter-T el ® Model 8662 User Guide (ITP Mode) MOVING ON Enabling Background Music If your telepho ne system is equipped with a music source, you can listen to music through your speaker . T o enable or disable background music: Dial . Changing Keymap s Keymaps identify where feature buttons appear on yo ur endpoint. While all endpoints are prog[...]

46 Inter-T el ® Model 8662 User Guide (ITP Mode) MOVING ON Changing the Language When your telephone system is installed, the system administ rator can choose two of four different languages (American English, British English, Spanish, or Japanese*) as the primary and secondary languages. Y o u can then change the display and voice mail prompts on[...]

47 Inter-T el ® Model 8662 User Guide (ITP Mode) MOVING ON S ETTING M AILBOX P REFERENCES Y our mailbox contains p ersonal options to allow you to customize voice m ail func- tions. However , before you change your voi ce mail options, you must first initialize your mailbox (see page 15 ). NOTE: If your telephone system uses Enterpri se Messaging [...]

48 Inter-T el ® Model 8662 User Guide (ITP Mode) MOVING ON Changing the V oice Mail Message Envelope When you receive a voice mail message, th e voice mail system plays an “envelope” that can include the time and date the mess age was left, the sour ce of the message, and/or the message length. By default, the envelope contains all of this inf[...]

49 Inter-T el ® Model 8662 User Guide (ITP Mode) MOVING ON Changing the Call Screening T ransfer Method NOTE: The Call Screening feature is availabl e only if it is ena bled for your mailbo x. Contact your voice mail administrator to see if this feature is enabled for your mailbox. Depending on the transfer m ethod you sel ect, calls that are tr a[...]

50 Inter-T el ® Model 8662 User Guide (ITP Mode) MOVING ON Programming a Fax Destina tion W ith the Inter-T el voice processing system, when you specify a fax destination num- ber for your mailbox, callers can access your mailbox to send a fax to your fax machine. T o change your fax destination number: 1. Access your mailbox as d escribed on page[...]

51 Inter-T el ® Model 8662 User Guide (ITP Mode) MOVING ON Programming Remote Messaging NOTE: The Remote Messaging feature is available on ly if it is enabled for your mail- box. Contact your voice mail administrator to see if this feature is enab led for your mail- box. ALSO: The remote messaging feature is supported for voice mail messages only [...]

52 Inter-T el ® Model 8662 User Guide (ITP Mode) MOVING ON T o set up r emote messaging for voice mail messages (if enabled): 1. Access your mailbox as d escribed on page 32 . 2. Say “Personal” or press to select the Personal Options Menu. 3. Say “Remote” or press . Y ou have the followin g options: • Say “Primary” or press to set up[...]

53 Inter-T el ® Model 8662 User Guide (ITP Mode) MOVING ON S PEED D IALING Speed dialing allows you (and your system administrator) to store frequently dialed numbers for easy dialing. Each number is stored on your endpoint (Station Speed Dial) or in the telephone system (System Sp eed Dial) and is identified by a location number . Once programmed[...]

54 Inter-T el ® Model 8662 User Guide (ITP Mode) MOVING ON T o store a number in a speed-dial loc ation: 1. W ith the handset in the cradle, dial . 2. Dial the speed-dial location (0-9) you want to program. 3. Enter letters or n umbers (up to 10 char acters) as described below (see the dial- pad button direct ory on page 65 ). • Remain in alphan[...]

55 Inter-T el ® Model 8662 User Guide (ITP Mode) MOVING ON Creating St ation Speed-Dial Buttons If your endpoi nt has programmable b uttons, you can p rogram one or m ore as speed- dial buttons. Aft er the button is prog rammed, you must select a speed-dial lo cation to associate with the button. NOTE: Before you program a sp eed-dial button , you[...]

56 Inter-T el ® Model 8662 User Guide (ITP Mode) MOVING ON U SING R ECORD -A-C ALL NOTE: This feature is not supported o n pee r-to-peer (P2P) calls. Ask your system administrator if your endpoint is configured to use P2P audio . If your telephon e system is equipped w i th a V oice Processor (voice mail), you may have access to the Record-A-Call [...]

57 Inter-T el ® Model 8662 User Guide (ITP Mode) MOVING ON P AGING The Paging feature allows you to make an announcement throug h endpoi nt speakers or external speakers (if your system is e quipped with external paging equipment). T o prevent announcements from transmitti ng through every endpo int in the system, this feature uses page zones. Eac[...]

58 Inter-T el ® Model 8662 User Guide (ITP Mode) MOVING ON P ERFORMING A “H OOKFLASH ” D URING A C ALL Certain telephone service compani es may re quire a timed hookflash (a quick hang up and release). T o generate a hookflash while using a li ne: Press and dial . NOTE: This features is known as a “Recall” in European systems. P ROGRAMMING[...]

59 Inter-T el ® Model 8662 User Guide (ITP Mode) MOVING ON P ROGRAMMING D IRECT S TAT I O N S ELECTION B UTTONS A button programmed as a Direct Station Se lection/Busy Lamp Field (D SS/BLF) but- ton provides a way to dial the associated extension with one touch. In addition, if the button is equipped with a lamp, you can visu ally monitor the stat[...]

60 Inter-T el ® Model 8662 User Guide (ITP Mode) MOVING ON P ROGRAMMING S ECONDARY E XTENSION B UTTONS W ith the Secon dary Extensio n Appearances fea ture, you can program vari ous buttons on your endp oint to indicate the call activity at a differ ent extension (p rimary exten- sion). In addition to being able to see when a call is ringing, answ[...]

61 Inter-T el ® Model 8662 User Guide (ITP Mode) MOVING ON U SING A CCOUNT C ODES If your telephon e system is programmed to use th e Station Message Detail Recor ding (SMDR) feature, you might be required to enter acco unt codes when you place a call. These codes add information to telephone reco rd reports that the system will periodi- cally pri[...]

62 Inter-T el ® Model 8662 User Guide (ITP Mode) MOVING ON U SING C ALL L OGGING NOTE: Call Logging may o r may not be avai lable d epending o n your software version and system settings. The Call Logging feature stores a record of your missed, received, and dialed calls. A maximum of 20 entries can be stored in each of the call logs. Use Call Log[...]

63 Inter-T el ® Model 8662 User Guide (ITP Mode) MOVING ON U SING D IRECTORIES W ith directories, you can us e the dialpad to find names and numbers. Y ou can then use the directory information to make calls, access features, or leave voice mail mes- sages. There are two types of system directories: • T elephone directory: Search for and connect[...]

64 Inter-T el ® Model 8662 User Guide (ITP Mode) MOVING ON T o search for a directory name or featur e using IDS: 1. If the endpoint is idle, press the DIRECTOR Y menu button, then press the menu button for the desired directo ry ( IC , OUTSIDE , or FEA TURE ). If placing a call, choose bet ween IC DIRECTOR Y and OUTSIDE CALL . 2. Press the dialpa[...]

65 Inter-T el ® Model 8662 User Guide (ITP Mode) MOVING ON Basic Search Use Basic Search to search the T elephone directory for a contact name or feature. T o search the T elephone directory using Basic Sear ch: 1. If your endpoint is idle, press the DIRECTOR Y menu button, then press the m enu button for the desired directo ry ( IC , OUTSIDE , or[...]

66 Inter-T el ® Model 8662 User Guide (ITP Mode) MOVING ON V o ice Mail Directory W ith the voice mail directory , subscr ibers and non-subscribers can use ASR (if enabled) or dialpad bu ttons to search for names in the di rectory . ASR may not be ab le to locate names that are pronounced dif feren tly than they are spelled. For these types of nam[...]

67 Inter-T el ® Model 8662 User Guide (ITP Mode) MOVING ON T o perform a directory sear ch: 1. Dial the voice mail number . 2. Say “Directory” or pr ess . 3. Say the last name of the p erson you are searching for or pr ess the appropriate dialpad buttons to spell th e name (see page 66 ). For example, if you say “John,” the system locates [...]

68 Inter-T el ® Model 8662 User Guide (ITP Mode) MOVING ON P ROGRAMMING R EMOTE F EATURE A CCESS If you are away from your desk an d forg ot to put your endpoint in DND, don’t worry . W ith the Remote Feature Access, you can place your endpoint in DND or forward calls from any other endp oint on the system. And, if you have a speci al dial-up li[...]

69 Inter-T el ® Model 8662 User Guide (ITP Mode) MOVING ON Remote Feature Access T o access your endpoint from another endpoint: 1. EITHER, C all your Direct Inward System Access number (provided by your system administrator). If required, enter your password. OR , Use any endpoint on the system. 2. Dial . 3. Enter your extensio n number . 4. Ente[...]

70 Inter-T el ® Model 8662 User Guide (ITP Mode) MOVING ON R EQUESTING A GENT H ELP NOTE: This feature is not supported o n pee r-to-peer (P2P) calls. Ask your system administrator if your endpoint is configured to use P2P audio . Y our telephone system may b e programmed to support the Agent Help feature, which allows you to request help from a d[...]

71 Inter-T el ® Model 8662 User Guide (ITP Mode) MOVING ON W ORK ING IN H UNT G ROUP S Y our system may be programmed with “hunt group s.” Hunt groups are groups of end - points that share a common extension number in addition to having individual exten- sion numbers. This allows someone to call anyone in the group (using the common extension)[...]

72 Inter-T el ® Model 8662 User Guide (ITP Mode) MOVING ON Logging In and Out of ACD Hunt Groups Agents can log in to an d out of the ACD h unt group at any time. Wh ile logged in, the agent receives calls through the ACD hunt gr oup. When the a gent is logged out, calls to that ACD hunt group bypass th e agent. T o log in to all of y our ACD hunt[...]

73 Inter-T el ® Model 8662 User Guide (ITP Mode) MOVING ON When you log in to a g roup, you may be au tomatically connected to a call after you hear a short ring burst. If the ACD Agent ID Automa tic Connect option is enabled for your hunt group and you are using a headset, you will be automatically connected. If this option is not enabled for you[...]

74 Inter-T el ® Model 8662 User Guide (ITP Mode) MOVING ON[...]

75 Inter-T el ® Model 8662 User Guide (ITP Mode) USING E-MAIL READER Using E-Mail Reader SECTION CONTENTS P AGE Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 76 E-Mail Reader Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 77 Using Your Advanced Mailbox . . . . . . . . . . .[...]

76 Inter-T el ® Model 8662 User Guide (ITP Mode) USING E-MAIL READER I NTRODUCTION Enterprise Messaging (EM) is the voice processing system that provides adv anced messaging features with the E-mail Reader feature. This section provides info rmation and instructions about a dvanced mailbox tasks for users who have E-Mail Reader enabled for their m[...]

77 Inter-T el ® Model 8662 User Guide (ITP Mode) USING E-MAIL READER E-M AIL R EADER F EATURES When E-Mail Reader has been enable d for your mailbox, you have the advanced mailbox. The advanced mailb ox unifies your local voice mail messages and your remote fax and e-mail messages in one conv enient location. E-mail Reader uses T ext- to-Speech (T[...]

78 Inter-T el ® Model 8662 User Guide (ITP Mode) USING E-MAIL READER U SING Y OUR A DVANCED M AILBOX After you set up your mailb ox (see page 15 ), you can use personal or system greetings to let callers know if you are out of town , on a call, etc. Y ou can send messages to individuals and to a group of people if your voice mail administrator has[...]

79 Inter-T el ® Model 8662 User Guide (ITP Mode) USING E-MAIL READER S ETTING U P Y OUR E-M AIL P ASSWORD When E-Mail Reader is enabled for your mailbox, the EM system prompts you to enter your e-mail password after you or your voice mail adm inistrator does one of the following: • Set up your mailbox (see page 15 ) • Change your e-mail passwo[...]

80 Inter-T el ® Model 8662 User Guide (ITP Mode) USING E-MAIL READER T o enter your e-mail password: NOTE: T o repeat menu instructions, say “Help” or press at any ti me. ALSO: If you enter an incorrect password, or if you choose to skip setting a new E-Mail Reader password, the Main Menu E-Mail Reader Count option (see page 83 ) is auto- mati[...]

81 Inter-T el ® Model 8662 User Guide (ITP Mode) USING E-MAIL READER A CCESSING E-M AIL M ESSAGES NOTE: By defaul t, the message lamp o n your endpoi nt lights when you receive a new voice mail message. Althoug h the lamp can b e programmed for other functions, it can- not be programmed to indicate that you have recei v ed a new e-mai l message. E[...]

82 Inter-T el ® Model 8662 User Guide (ITP Mode) USING E-MAIL READER T o access your e-mail with E-Mail Reader: NOTE: T o repeat menu instructions, say “Help” or press at any ti me. 1. Access your mailbox as d escribed on page 32 . 2. Say “E-Mail” or press to listen to your e-mail messages. Then select one of the following: • Say “New?[...]

83 Inter-T el ® Model 8662 User Guide (ITP Mode) USING E-MAIL READER NOTE: Y ou cannot forward an e-mail message to a mailbox or grou p list. When you forward an e-mail message, the e-mail is converted to a fax and for- warded to the fax destination telephone number that you specify . • Say “Previous” or press to listen to the previous messa[...]

84 Inter-T el ® Model 8662 User Guide (ITP Mode) USING E-MAIL READER A CCESSING F AX M ESSAGES NOTE: By default, the message lamp lights when you receive a new voice mail mes- sage. Although the lamp can be programme d fo r other functions, it cannot be pro- grammed to indicate that you have received a new fax message. When you access a fax messag[...]

85 Inter-T el ® Model 8662 User Guide (ITP Mode) USING E-MAIL READER R ECOVERING D ELETED M ESSAGES Recovering deleted messages varies based on media type. If you delete a voice mail message, you can retrieve it within a specific time fram e (up to 24 hours, programmed by your voice mail ad minist rator). The specif ied time frame f or retrieving [...]

86 Inter-T el ® Model 8662 User Guide (ITP Mode) USING E-MAIL READER C HANGING M ESSAGE E NVELOPES When you receive a voice, fax, or e-mail message, a message “e nvelope” is played. The envelope can include the time and date the message was left, the s ource of the message, and additional information that is associated with the media type. Com[...]

87 Inter-T el ® Model 8662 User Guide (ITP Mode) USING E-MAIL READER V OICE M AIL F LOWCHART (A DVANCED M AILBOX ) Note: Options vary by medi a type. While the message is playing: “Back Up” “Pause” Move “Forward” “Lower” (volume) Play the “Envelope” “Higher” (volume) “Save” the Message “Delete” the Message “Skip?[...]

88 Inter-T el ® Model 8662 User Guide (ITP Mode) USING E-MAIL READER[...]

89 Inter-T el ® Model 8662 User Guide (ITP Mode) LEARNING MORE Learning More SECTION CONTENTS P AGE Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 90 What the Administrators Can Do for Yo u . . . . . . . . . . . . . . . . . 90 Frequently Asked Questions (FAQs) . . . . . . . . . . . . . . . . . . . . [...]

90 Inter-T el ® Model 8662 User Guide (ITP Mode) LEARNING MORE I NTRODUCTION If you want to know more about your en dpoint and voice mail system , this is the sec- tion for you. With additional information and F AQs, you should be able to find answers to most of y our questions. NOTE: Because the telepho ne system is very flexible an d programmabl[...]

91 Inter-T el ® Model 8662 User Guide (ITP Mode) LEARNING MORE F REQUENTLY A SKED Q UESTIONS (F AQ S ) This section includes some of the most frequently asked questions. If yo u have prob- lems with your endpoi nt or mailbox, refer to this section before you contact your sys- tem, voice mail, or network administ ra tor or your l ocal Inter-T el pr[...]

92 Inter-T el ® Model 8662 User Guide (ITP Mode) LEARNING MORE Q8. Why can’ t I program a S tation Speed-Dial num ber to the but ton I want? A8. Y our system administrator has programmed that button as a non-programmable but- ton. Because you cannot override system programming from your endpoint, you must choose another button. Q9. Why don’ t [...]

93 Inter-T el ® Model 8662 User Guide (ITP Mode) LEARNING MORE Q15. Why can’ t I use the Agent Help or Recor d-A-Call features? A15. If your endpoint is configured to use peer-t o-peer (P2P) audio, you will not be able to use the Agent Help and Record-A-Call features when you are on a P2P call. T o deter- mine if your endpoint is configured to u[...]

94 Inter-T el ® Model 8662 User Guide (ITP Mode) LEARNING MORE D EFAULT F EATURE C ODES Use the blank spaces below to enter cu stom feature codes, if necessary . O UT SIDE L INE A CCESS C ODES *These defaults may differ depending on the software version. E XTENSION N UMBERS ACCESS CODE NAME ACCESS CODE NEW CODE Select Line Group 1-208 92001-92208*[...]

95 Inter-T el ® Model 8662 User Guide (ITP Mode) LEARNING MORE G ENERAL F EATURE C ODES FEA TURE NAME FEA TURE CODE NEW CODE Account Code – Following Calls 391 Account Code – Optional 390 ACD Agent Log In 326 ACD Agent Log Out 327 ACD Agent Log In/Out 328 ACD Agent Wrap-Up T erminate 329 Agent Help Request 375 Agent Help Reject 376 Answer (Rin[...]

96 Inter-T el ® Model 8662 User Guide (ITP Mode) LEARNING MORE Message – Cancel Message Left 366 Message – Cancel Message On Endpt 368 Message – Silent Message 367 Microphone Mute On/Off 314 Page 7 Page Receive On/Off 325 Program Buttons 397 Program S tation Password 392 Queue (Callback) Request 6 Record- A-Call 385 Redial 380 Redirect Call [...]

97 Inter-T el ® Model 8662 User Guide (ITP Mode) LEARNING MORE NOTES[...]

98 Inter-T el ® Model 8662 User Guide (ITP Mode) LEARNING MORE[...]

99 Inter-T el ® Model 8662 User Guide (ITP Mode) Index A Abbreviations 5 About Voice Mai l 10, 12 About Your En dpoint 3 Accessing e-mail messages 81 fax messages 84 Account Codes 61 ACD 71 ACD Hunt Groups 71 Adding Parties to a Conference 23 Adjusting Your Endpoint’s Viewing Angle 14 Administrators 90 Advanced Mailbox using 78 voice mail flowch[...]

100 Inter-T el ® Model 8662 User Guide (ITP Mode) Dialing Options 18, 20 Dialing Speed-Dial Numbers 55 Dialpad Buttons 3 Direct Station Selection/Busy Lamp Field (D SS/BLF) 59 Directories Basic Search 65 Basic Search dialpad bu tton description s 65 IDS dialpad button character descr iptions 64 Intelligent Director y Search 63 outside 21 Telephone[...]

101 Inter-T el ® Model 8662 User Guide (ITP Mode) G Generating a Hookflash 58 Greetings 16 Group Listen 30 Group Listen Using the Speaker 30 H Handsfree Mode 20, 21 Hold 23 Hookflash 58 Hunt Group Calls Enabled/Disabled 71 Hunt Groups 71 I Incoming Calls, call log 66 Individual Hold 22 Initializing Your Mailbox 15 Intelligent Director y Search 63 [...]

102 Inter-T el ® Model 8662 User Guide (ITP Mode) Programming cascade levels 51 date and time notification 52 Direct Station Selection buttons 59 fax destination 50 feature buttons 58 remote feature access 68 remote messaging 51 ring intercom always 18 secondary extension buttons 59 station speed-dial numbers 53 Q Queue the Line 19 R Receiving int[...]

103 Inter-T el ® Model 8662 User Guide (ITP Mode) V Viewing Speed-Dial Numbers 55 Voice Mail administrator 8 messages 19 Voice Mail Flowchart advanced mailbox 87 standard mailbox 105 Voice Mail Messages 34 recording and se nding 37 recovering deleted 36 Volume Levels 44 W Waiting Calls 22 What the Administrato rs Can Do for You 90 Working in Hunt [...]

104 Inter-T el ® Model 8662 User Guide (ITP Mode)[...]

V OICE M AIL F LOWCHART (S T ANDARD V OICE M AILBOX ) Record “Greeting” “Primary” Greeting “Alternate” Greetin g “System” Greeting (See Recording Optio ns) Record Directory “Name” (See Recording Optio ns) Record “Password” Change “Envelope” Settings “T ime, Date” Message “Source” Message “Length” “All Optio[...]

Part No. 550.81 17 Issue 1 1, March 2006 A661/9228A[...]