Lenovo 3000 V200 manual

Le n o v o 3 000 V2 00 S e rvi ce an d T r o u b l es h o o tin g Gu i d e[...]

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Le n o v o 3 000 V2 00 S e rvi ce an d T r o u b l es h o o tin g Gu i d e[...]

Note Before using this information and the pr oduct it supports, be sure to r ead the following: v Safety and Warranty Guide included in the package with this publication. v W ir eless related information in online Access Help and Appendix D, “Notices,” on page 47. v Regulatory Notice included in the package with this publication. First Edition[...]

Contents Read first . . . . . . . . . . . . .v Chapter 1. Finding information . . . . .1 This guide and other publications . . . . .1 Finding information with the Lenovo Care button . . . . . . . . . . . . . .2 Chapter 2. Caring for your computer . . .3 Important tips . . . . . . . . . . . .3 Be careful about wher e and how you work 3 Be gentle wit[...]

iv Lenovo 3000 V200 Service and T roubleshooting Guide[...]

Read first When your computer is turned on or the battery is charging, the base, the palm r est, and some other parts may become hot. A void keeping your hands, your lap, or any other part of your body in contact with a hot section of the computer for any extended length of time. When you use the keyboard, avoid keeping your palms on the palm rest [...]

Route the cables of an ac adapter , a mouse, a keyboard, a printer , or any other electronic device, or communication lines, so that they cannot be walked on, tripped over , pinched by your computer or other objects, or in any way subjected to treatment that could disturb the operation of your computer . Applying strong force to the cables may dama[...]

Place liquids away from your computer to avoid spills, and keep your computer away from water to avoid the danger of electrical shock. Read first vii[...]

viii Lenovo 3000 V200 Service and T roubleshooting Guide[...]

Chapter 1. Finding information This guide and other publications Setup Instructions helps you to unpack your computer and get started. It includes a few tips for first-time users, and introduces softwar e preinstalled by Lenovo ™ . This Service and T roubleshooting Guide provides information about caring for your computer , basic troubleshooting [...]

Finding information with the Lenovo Care button The Lenovo Care button can help you in many situations when your computer is working normally , and even when it is not. Press the Lenovo Care button to open the Lenovo Car e and get access to informative illustrations and easy-to-follow instructions for getting started and staying productive. Yo u ca[...]

Chapter 2. Caring for your computer Though your computer is designed to function reliably in normal work environments, you need to use common sense in handling it. By following these important tips, you will get the most use and enjoyment out of your computer . Important tips Be careful about where and how you work v Do not leave the base of your c[...]

or through connectors on I/O devices connected to it. Even though this kind of electrostatic dischar ge (ESD) is the opposite of a discharge fr om your body or clothing to the computer , it poses the same risk of a computer malfunction. Y our computer is designed and manufactured to minimize any effects of electrostatic char ge. An electrostatic ch[...]

v When installing your hard disk, follow the instructions shipped with your hardwar e, and apply pressur e only wher e needed on the device. T ake care in setting passwords v Remember your passwords. If you for get a supervisor or hard disk password, Lenovo authorized service pr ovider will not reset it, and you might have to replace your system bo[...]

Cleaning the cover of your computer Occasionally clean your computer as follows: 1. Prepar e a mixture of a gentle kitchen-use deter gent (one that does not contain abrasive powder or strong chemicals such as acid or alkaline). Use 5 parts water to 1 part detergent. 2. Absorb the diluted detergent into a sponge. 3. Squeeze excess liquid from the sp[...]

v Scratching the surface of the reader with a har d, pointed object. v Scraping the surface of the reader with your nail or anything har d. v Using or touching the reader with a dirty finger . If you notice any of the following conditions, gently clean the surface of the reader with a dry , soft, lint-fr ee cloth: v The surface of the reader is dir[...]

Caring for your computer 8 Lenovo 3000 V200 Service and T roubleshooting Guide[...]

Chapter 3. Solving computer problems Frequently asked questions . . . . . . .1 0 Diagnosing problems . . . . . . . . .1 1 T roubleshooting . . . . . . . . . . .1 1 Error messages . . . . . . . . . .1 1 Errors without messages . . . . . . .1 5 A password pr oblem . . . . . . . .1 6 Keyboard pr oblems . . . . . . . .1 6 Sleep or hibernation problems [...]

Frequently asked questions This section lists frequently asked questions and tells wher e you can find detailed answers. For details about each publication included in the package with your computer , see “This guide and other publications” on page 1. What safety precautions should I follow when using my computer? See the separate Safety and Wa[...]

Where can I find warranty information? See the separate Safety and Warranty Guide for detailed warranty information. For the warranty applicable to your computer , including the warranty period and type of warranty service, see Appendix A, “W arranty information,” on page 39. Diagnosing problems If you have a problem with your computer , you ca[...]

Code Message Description 0200 Failure Fixed Disk Fixed disk is not working or not configur ed properly . Check to see if fixed disk is attached properly . Run BIOS Setup Utility . Find out if the fixed-disk type is correctly identified. 0210 Stuck key Stuck key on keyboard. 021 1 Keyboar d error Keyboar d not working. 0212* Keyboard Contr oller Fai[...]

Code Message Description 0280 Previous boot incomplete - Default configuration used Previous POST did not complete successfully . POST loads default values and offers to run BIOS Setup Utility . If the failure was caused by incorrect values and they ar e not corrected, the next boot will likely fail. On systems with control of wait states, improper[...]

Code Message Description N/A* Failing Bits: nnnn The hex number nnnn is a map of the bits at the RAM address which failed the memory test. Each 1 (one) in the map indicates a failed bit. See errors 230, 231, or 232 above for of fset address of the failure in System, Extended, or Shadow memory . N/A Invalid System Configuration Data Problem with NVR[...]

Errors without messages Problem: When I turn on the computer , nothing appears on the screen and the computer does not beep while starting up. Note: If you are not sur e whether you heard any beeps, turn of f the computer; then turn it on again, and listen again. If you are using an external monitor , see “Computer screen problems” on page 18. [...]

A password problem Problem: I forgot my passwor d. Solution: v If you forgot your user password, you must take your computer to a Lenovo authorized servicer or a marketing repr esentative to have the password canceled. v If you forgot your HDD password, Lenovo authorized servicer can not reset your passwor d or recover data fr om the hard disk. Yo [...]

Problem: The computer enters sleep mode (the sleep indicator turns on) immediately after Power-on self-test (POST). Solution: Make sure that: v The battery is charged. v The operating temperature is within the acceptable range. See “Specifications” on page 44. If the battery is charged and the temperatur e is within range, have the computer ser[...]

Computer screen problems Problem: The screen is blank. Solution: Do the following: v Press Fn+F7 to bring up the image. Note: If you use the Fn+F7 key combination to apply a presentation scheme, pr ess Fn+F7 at least three times in thr ee seconds, and the image is displayed on the computer screen. v If you are using the ac adapter , or using the ba[...]

Problem: The screen is unr eadable or distorted. Solution: Make sure that: v The display device driver is installed correctly . v The screen resolution and color quality ar e correctly set. v The monitor type is correct. To check these settings, do as follows: 1. Right-click on the desktop, and click Personalize . 2. Click Display Settings and chec[...]

Problem: A message, “Unable to create overlay window ,” appears when you try to start DVD playback. -or- Yo u get poor or no playback while running video playback, DVD playback, or game applications. Solution: Do either of the following: v If you are using 32-bit color mode, change the color depth to 16-bit mode. v If you are using a desktop si[...]

A hard disk drive problem Problem: The hard disk drive does not work. Solution: In the Boot menu in BIOS Setup Utility , make sure that the hard disk drive is included in the Boot Sequence correctly . A startup problem Problem: The Microsoft ® W indows operating system will not start. Solution: Use the Rescue and Recovery workspace to help solve o[...]

Problem: The computer does not start from a device you want. Solution: See the Startup menu of the BIOS Setup Utility . Make sure that the startup sequence in the BIOS Setup Utility is set so that the computer starts from the device you want. Also make sure that the device fr om which the computer starts is enabled. In the startup menu in the BIOS [...]

Chapter 4. Recovery options Using Rescue and Recovery If W indows is not running properly , use the Rescue and Recovery workspace to help solve or identify your problem. Do the following: 1. T urn off your computer . 2. Press the Lenovo Car e button to turn on the computer and immediately enter the Rescue and Recovery workspace. 3. After the Rescue[...]

Attention: All of the files on the primary hard disk partition (usually drive C) will be lost in the recovery pr ocess. However , before any data is overwritten, you will be given the opportunity to save one or more files to other media. 1. If possible, save all your files and shut down your operating system. 2. T urn off your computer for at least[...]

Chapter 5. Upgrading and replacing devices Replacing the battery Important Read Safety and Warranty Guide befor e replacing the battery . 1. T urn of f the computer , or enter hibernation mode. Then disconnect the ac adapter and all cables from the computer . Note: If you ar e using an ExpressCar d, the computer might not be able to enter hibernati[...]

5. Install a fully charged battery 1 . 1 6. Slide the battery latch to the locked position 2 . 2 2 7. T urn the computer over again. Connect the ac adapter and cables to the computer . Upgrading the hard disk drive Important Read Safety and Warranty Guide befor e replacing the har d disk drive. Yo u can increase the storage capacity of [...]

Notes: 1. Replace the hard disk drive only if you upgrade it or have it r epaired. The connectors and bay of the hard disk drive wer e not designed for frequent changes, or drive swapping. 2. The Rescue and Recovery workspace and the Product Recovery pr ogram are not included on an optional har d disk drive. Attention Handling a hard disk drive v D[...]

5. Disconnect the hard disk drive and r emove it by pulling out the tab 3 . 3 6. Insert a new hard disk drive into the har d disk drive bay 1 , then firmly install it. 1 Upgrading the hard disk drive 28 Lenovo 3000 V200 Service and T roubleshooting Guide[...]

7. Reinstall the cover by aligning the front side of the cover first 1 , and closing the cover 2 . Then tighten the two screws 3 . 2 1 1 3 3 8. Reinstall the battery . 9. T urn the computer over again. Connect the ac adapter and cables to the computer . Replacing memory Important Read Safety and Warranty Guide befor e replacing me[...]

2. T urn of f the computer ; then disconnect the ac adapter and all cables from the computer . 3. Close the computer display , and turn the computer over . 4. Remove the battery . 5. Unfasten the two screws 1 on the cover of the memory slot, and remove the cover 2 . 2 1 1 6. If the SO-DIMM is already installed in the memory slot, r emov[...]

8. W ith the notched end of the SO-DIMM toward the contact edge side of the socket, firmly insert the SO-DIMM into the socket at an angle of about 20 degrees 1 , then pr ess it firmly 2 . 1 2 2 1 9. Push the SO-DIMM down until it snaps into place. 10. Make sure that the memory module is firmly fixed in the slot and does not move easily [...]

12. Reinstall the battery . 13. T urn the computer over again, and reconnect the ac adapter and cables to the computer . To make sure that the SO-DIMM is installed correctly , do as follows: 1. T urn the computer on. 2. While the initial screen is displayed, pr ess F1. The BIOS Utility screen opens. The ″ Memory ″ item shows the amount of memor[...]

Chapter 6. Getting help and service Getting help and service If you need help, service, technical assistance, or just want more information about Lenovo computers, you will find a wide variety of sources available from Lenovo to assist you. This section contains information about wher e to go for additional information about Lenovo computers, what [...]

v Lenovo hardwar e repair - If the pr oblem is determined to be caused by Lenovo hardwar e under warranty , trained service personnel are available to provide the applicable level of service. v Engineering change management - Occasionally , there might be changes that are r equired after a pr oduct has been sold. Lenovo or your r eseller , if autho[...]

operation, visit the Support We b site at http://www .lenovo.com/ support/phone. If the number for your country or region is not listed, contact your Lenovo reseller or Lenovo marketing r epresentative. Getting help around the world If you travel with your computer or relocate it to a country wher e your Lenovo machine type is sold, your computer m[...]

Country or Region T elephone Number Brazil Sao Paulo region: (1 1) 3889-8986 Outside Sao Paulo region: 0800-701-4815 (Brazilian Portuguese) Brunei 801-1041 Canada 1-800-565-3344 (English, French) In T oronto only call: 416-383-3344 Chile 800-224-488 188-800-442-488 (T oll free) (Spanish) China (Hong Kong S.A.R.) Notebooks: 852-2516-3919 Desktops: 8[...]

Country or Region T elephone Number Honduras T egucigalpa: 232-4222 San Pedro Sula: 552-2234 (Spanish) Hungary +36-1-382-5720 India 1800-425-6666 or +91-80-2678-8970 (English) Indonesia 001-803-606-282 (English/Bahasa (Indonesia)) Ireland 01-815-9202 (30 day up and running support) 01-881-1444 (warranty service and support) (English) Israel +972-3-[...]

Country or Region T elephone Number Poland +48-22-878-6999 Portugal +351-21-892-7147 (Portuguese) Romania +4-021-224-4015 Russian Federation +7-495-7558800 (Russian) Singapore 800-601 1-343 (English) Slovakia +421-2-4954-5555 Slovenia +386-1-4796-699 Spain 91-714-7983 0901-100-000 (Spanish) Sri Lanka +94-1 1-249-3523 (English) Sweden 08-477-4420 (3[...]

Appendix A. W arranty information This Appendix provides information r egarding the warranty period and type of warranty service applicable to your Lenovo hardwar e product in your country or region. For the terms and conditions of the Lenovo Limited W arranty that applies to your Lenovo hardware pr oduct, see Chapter 3, W arranty Information in th[...]

may be charged for the r eplacement CRU if your Service Provider does not receive the defective CRU within thirty (30) days of your r eceipt of the replacement. 2. On-site Service Under On-Site Service, your Service Provider will either r epair or exchange the product at your location. Yo u must provide a suitable working area to allow disassembly [...]

Appendix B. Customer Replaceable Units (CRUs) Customer Replaceable Units (CRUs) are computer parts that can be upgraded or replaced by the customer . There are two types of CRUs: internal and external . External CRUs are easy to install, wher eas internal CRUs requir e some technical skills and in some cases might requir e tools such as a screwdriv[...]

v The Online Hardwar e Maintenance Manual and Online V ideos available from the Support We b site http://www .lenovo.com/support/site.wss/document.do?sitestyle=lenovo &lndocid=part-video. v The Customer Support Center . For the telephone number of the Support Center for your country or region, see “W orldwide telephone list” on page 35. Not[...]

Appendix C. Features and specifications For details about each part and its function of your computer , see “About your computer ″ in online Access Help . Features Processor v See the system properties of you computer . Yo u can do this as follows: Click Start , right-click Computer ; then from the pull down menu select Properties . Memory v Do[...]

v RJ45 Ethernet connector v IEEE1394 connector ExpressCard slot v ExpressCar d Optical drive v CD-ROM, DVD-ROM, Combo or Multi drive depending on the model. W ireless features v Integrated wireless LAN v Bluetooth (on some models) v W ireless radio switch Digital media reader v 5-in-1 (SD card, MMC, Memory Stick, xD-Picutr e Card, Memory Stick Pr o[...]

Power source (ac adapter) v Sine-wave input at 50 to 60 Hz v Input rating of the ac adapter: 100-240 V ac, 50 to 60 Hz Battery pack v Lithium-ion (Li-Ion) battery pack – Nominal voltage: 1 1.1 V dc – Capacity: 2.6 AH or 5.2 AH, depending on the model Battery life v For percentage of battery power r emaining, see Power Meter on the task tray . S[...]

Specifications 46 Lenovo 3000 V200 Service and T roubleshooting Guide[...]

Appendix D. Notices Notices Lenovo may not offer the pr oducts, services, or features discussed in this document in all countries. Consult your local Lenovo repr esentative for information on the products and services curr ently available in your area. Any refer ence to a Lenovo product, pr ogram, or service is not intended to state or imply that o[...]

information contained in this document was obtained in specific environments and is presented as an illustration. The r esult obtained in other operating environments may vary . Lenovo may use or distribute any of the information you supply in any way it believes appropriate without incurring any obligation to you. Any refer ences in this publicati[...]

Lenovo authorized dealers. Lenovo is not responsible for any radio or television interference caused by using other than r ecommended cables or connectors or by unauthorized changes or modifications to this equipment. Unauthorized changes or modifications could void the user’s authority to operate the equipment. This device complies with Part 15 [...]

and connectors are available fr om Lenovo authorized dealers. Lenovo cannot accept responsibility for any interfer ence caused by using other than recommended cables and connectors. Japanese VCCI Class B statement EU WEEE Statements The W aste Electrical and Electronic Equipment (WEEE) mark applies only to countries within the European Union (EU) a[...]

IBM Lotus Software Offer About the offer: As a qualifying pur chaser of a Lenovo notebook computer , you are r eceiving a single, limited license for the Lotus Notes ® “standalone” client. This license entitles you to install and use this software on your new Lenovo notebook computer using one of the following options: v Media for this softwar[...]

To order a CD: Important: Pursuant to this Offer , you may order one CD media per license. Yo u will need to provide the 7 digit serial number of the new Lenovo notebook computer that you purchased. The CD is pr ovided at no charge; however , applicable shipping, duties and taxes may be imposed by local jurisdictions. Please allow 10 to 20 business[...]

T rademarks The following terms are trademarks of Lenovo in the United States, other countries, or both: Lenovo Lenovo Care Rescue and Recovery The following terms are trademarks of International Business Machines Corporation in the United States, other countries, or both: IBM (used under license) Lotus Domino Lotus Notes Notes SmartSuite Passport [...]

54 Lenovo 3000 V200 Service and T roubleshooting Guide[...]

Index A Access Help 1, 23, 41 B battery problems 20 replacing 25 Be careful about using your computer 3 Be gentle with your computer 4 C caring for your computer 3 carrying the computer 4 cleaning computer cover 6 computer display 6 keyboard 6 computer cover cleaning 6 computer display cleaning 6 computer screen problems 18 Customer Replaceable Uni[...]

56 Lenovo 3000 V200 Service and T roubleshooting Guide[...]

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Part Number: 42W9087 Printed in China (1P) P/N: 42W9087[...]