Lenovo 3147 manual

ThinkCentr e User Guide Machine T ypes: 3132, 3134, 3140, 3143, 3147, 3154, 3157, 3167, 3171, 3176, 5033, 5039, and 7339[...]

Note: Before using this information and the pr oduct it supports, be sur e to read and understand the “Important safety information” on page v and Appendix A “Notices” on page 111. First Edition (June 2011) © Copyright Lenovo 2011. LIMITED AND RES TRICTED RIGHTS NO TICE: If data or software is delivered pursuant a Gener al Services Adminis[...]

Contents Important safety information . . . . . . v Service and upgrades . . . . . . . . . . . . . v Static electricity prevention . . . . . . . . . . . v P ower cor ds and power adapters . . . . . . . . vi Extension cords and relat ed devices . . . . . . . vi Plugs and outlets. . . . . . . . . . . . . . vii External devices . . . . . . . . . . . .[...]

Chapter 6. Recovery information . . . 63 Creating and using recovery media . . . . . . 63 Creating recovery media . . . . . . . . . 63 Using r ecovery media . . . . . . . . . . 64 P erforming backup and r ecovery operations . . . 64 P erforming a backup oper ation . . . . . . 64 P erforming a recovery oper ation . . . . . . 65 Using the Rescue and [...]

Electronic emissions notices . . . . . . . . . 113 F ederal Communications Commission Declaration of Conformity . . . . . . . . 113 Additional r egulatory information . . . . . . . 115 Appendix C. WEEE and recycling statements . . . . . . . . . . . . . 117 Important information for the Eur opean Dir ective 2002/96/EC . . . . . . . . . . . . . . . .[...]

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Important safety information CA UTION: Before using this manual, be sur e to read and understand all the r elated safety information for this product. Refer to the information in this section and the safety information in the ThinkCentre Safety and W arranty Guide that you received with this pr oduct. Reading and understanding this safety informati[...]

or CRU , do not open the static-pr otective package containing the part until the instructions dir ect you to install it. When you handle options or CRUs, or perform any work inside the comput er , take the following pr ecautions to avoid static-electricity damage: • Limit your movement. Movement can cause static electricity to build up around yo[...]

Plugs and outlets If a receptacle (power outlet) that you int end to use with your comput er equipment appears t o be damaged or corroded, do not use the outlet until it is r eplaced by a qualied electrician. Do not bend or modify the plug. If the plug is damaged, contact the manufacturer to obtain a r eplacement. Do not shar e an electrical out[...]

F or your safety and to maintain optimum computer performance, always follow these basic pr ecautions with your deskt op computer: • Keep the cover closed whenever the computer is plugged in. • Regularly inspect the outside of the comput er for dust accumulation. • Remove dust from vents and any perfor ations in the bez el. More frequent clea[...]

Laser compliance statement CA UTION: When laser pr oducts (such as CD-ROMs, DVD drives, ber optic devices, or tr ansmitters) are installed, note the following: • Do not remove the covers. Removing the covers of the laser product could r esult in exposure to hazardous laser r adiation. There are no serviceable parts inside the device. • Use o[...]

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Chapter 1. P roduct overview This chapter pr ovides information about the comput er features, specications, softwar e progr ams pr ovided by L enovo, and locations of connectors, components, parts on the system board, and int ernal drives. F eatur es This section provides information about the computer featur es. The following information covers[...]

• Desktop Management Interface (DMI) Desktop Management Int erface provides a common path for users to access information about all aspects of a computer , including processor type, installation date, attached printers and other peripherals, power sour ces, and maint enance history . • ErP compliance mode The energy-r elated products directive [...]

P ower supply Y our comput er comes with 240-watt automatic voltage-sensing power supply . Security features • Computrace Agent software embedded in rmwar e • Cover presence switch (also called intrusion switch) (available in some models) • Ability to enable or disable a device • Ability to enable and disable USB connectors individually [...]

Specications This section lists the physical specications for your comput er . Dimensions Width: 99 mm (3.9 inches) Height: 335 mm (13.19 inches) Depth: 382 mm (15.04 inches) Weight Maximum conguration as shipped: 6.86 kg (15.12 lb) (without package) Maximum conguration as shipped: 9.56 kg (21.08 lb) (with package) Environment • Air t[...]

Lenovo ThinkV antage T ools The Lenovo ThinkV antage ® T ools pr ogram guides you to a host of information sour ces and provides easy access to various tools to help you work more easily and securely . Note: The L enovo ThinkV antage T ools pr ogram is only available on comput ers with the Windows 7 oper ating system fr om Lenovo. T o access the L[...]

Note: The ThinkV antage Client Security Solution pr ogram is only available on computers with the Windows Vista oper ating system from L enovo. ThinkV antage P assword Manager The ThinkV antage P assword Manager pr ogram automatically captures and lls in authentication information for Windows applications and Web sites. Notes: • The ThinkV ant[...]

Antivirus softwar e Y our computer comes with antivirus software that you can use t o detect and eliminate viruses. Lenovo provides a full version of antivirus softwar e on your har d disk drive with a free 30-day subscription. After 30 days, you must r enew the license t o continue receiving the antivirus pr ogram updat es. Locations This section [...]

Locating connectors on the rear of your computer Figure 2 “Rear connect or locations” on page 8 shows the locations of the connectors on the rear of your computer . Some connectors on the r ear of your computer ar e color -coded to help you det ermine where to connect the cables on your computer . Figure 2. Rear connector locations 1 P ower cor[...]

Connector Description Ethernet connector Used to attach an Ethernet cable for a local ar ea network (LAN). Note: T o oper ate the computer within FCC Class B limits, use a C ategory 5 Ethernet cable. Microphone connect or Used t o attach a microphone to your computer when you want t o r ecord sound or if you use speech-recognition softwar e. PS/2 k[...]

Locating components Figure 3 “Component locations” on page 10 shows the locations of the various components in your computer . T o open the comput er cover , see “Removing the computer cover” on page 32. Figure 3. Component locations 1 Heat sink and fan assembly 6 F ront bezel 2 P ower supply assembly 7 F ront fan (system fan) assembly 3 Me[...]

Locating parts on the system board Figure 4 “System board part locations” on page 11 shows the locations of the parts on the system boar d. Figure 4. System board part locations 1 4-pin power connector 12 SA T A connectors (4) 2 Micr oprocessor 13 F r ont USB connector 2 (for connecting additional USB devices) 3 Microprocessor fan connect or 14[...]

Locating internal drives Internal drives are devices that your comput er uses t o r ead and stor e data. Y ou can add drives to your computer to incr ease st orage capacity and enable your computer to r ead other types of media. Int ernal drives ar e installed in bays. In this manual, the bays are referr ed to as bay 1, bay 2, and so on. Y our comp[...]

Machine type and model label The machine type and model label identies your comput er . When you contact L enovo for help, the machine type and model information helps support technicians to identify your computer and provide fast er service. The following is a sample of the machine type and model label. Figure 6. Machine type and model label Ch[...]

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Chapter 2. Using your computer This chapter pr ovides information on using some of the comput er components. F requently ask ed questions The following ar e a few tips that will help you optimiz e the use of your comput er . Can I get my user guide in another language? The user guide is available in various languages on the Lenovo Support Web sit e[...]

Note: Y ou can use the mouse or the Up and Down arr ow keys t o highlight menu selections. Y ou can close the Start menu or the conte xt menu by clicking the mouse or pressing Esc. Using the blue ThinkV antage button Some keyboar ds have a blue ThinkV antage button that you can use to open a compr ehensive on-boar d help and information center fr o[...]

Adjusting audio Sound is an important part of the comput er experience. Y our computer has a digital audio controller built into the syst em boar d. Some models also have a high-performance audio adapt er installed in one of the PCI card slots. About your computer audio If a factory-installed, high-performance audio adapter is installed in your com[...]

Using CDs and DVDs Y our computer might have a DVD ROM drive or recor dable DVD drive installed. DVD drives use industry-standard, 12 cm (4.75-inch) CD media or DVD media. If your comput er comes with a DVD drive, the drive can r ead DVD-ROM discs, DVD-R discs, DVD-RAM discs, DVD-RW discs, and all types of CDs, such as CD-ROM discs, CD-RW discs, CD[...]

1. With the computer on, pr ess the Eject/Load button. When the tr ay slides out automatically, carefully remove the disc. 2. Close the tr ay by pr essing the Eject/L oad button or by gently pushing the tr ay forward. Note: If the tr ay does not slide out of the drive when you pr ess the Eject/Load button, insert a str aightened paper clip into the[...]

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Chapter 3. Y ou and your comput er This chapt er pr ovides information about accessibility, comfort, and r elocating your computer to other countries or regions. Accessibility and comfort Good ergonomic pr actice is important t o get the most fr om your personal comput er and t o avoid discomfort. Arrange your workplace and the equipment you use t [...]

Adjust the monitor so the top of the screen is at, or slightly below, eye level. Place the monitor at a comfortable viewing distance, usually 51 to 61 cm (20 to 24 inches), and position it so you can view it without having to twist your body . Also, position other equipment you use regularly, such as the telephone or a mouse, within easy r each. Gl[...]

Register your comput er with L enovo T o regist er your comput er , go to http://www.lenovo.com/r egister. Then, follow the instructions on the screen to complete the registr ation. This can help authorities return your computer to you if it is lost or stolen. Registering your computer also enables L enovo t o notify you about possible technical in[...]

Replacement power cords If you relocate your comput er t o a country or r egion that uses an electrical outlet style differ ent fr om the type you ar e currently using, you will have to pur chase either electrical plug adapters or new power cor ds. Y ou can or der power cords directly fr om Lenovo. F or power cor d information and part numbers, go [...]

Chapter 4. Security This chapt er provides information about how to prot ect your computer from theft and unauthoriz ed use. Security featur es The following security featur es ar e available on your computer: • Computrace Agent software embedded in rmwar e The Computr ace Agent softwar e is an IT asset management and comput er theft recovery [...]

Locking the comput er cover Locking the comput er cover helps prevent unauthoriz ed people from gaining access to the inside of your computer . Y our computer comes with a padlock loop so that the computer cover cannot be removed when a padlock is installed. Figure 7. Installing a padlock 26 ThinkCentre User Guide[...]

Attaching an integr ated cable lock An int egrated cable lock, sometimes referr ed to as the Kensington lock, can be used to secure your computer t o a desk, table, or other non-permanent xture. The cable lock attaches to the integr ated cable lock slot at the r ear of your comput er and is oper ated with a key . The cable lock also locks the bu[...]

• Administrat or Passwor d: Setting an Administr ator P assword deters unauthoriz ed users from changing conguration settings. If you are r esponsible for maintaining the congur ation settings of several computers, you might want t o set an Administr ator P assword. F or mor e information, see “ Administr ator P assword” on page 72 . Y [...]

F or more information about how t o use your antivirus softwar e, refer to the help syst em of your antivirus software. Chapter 4 . Security 29[...]

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Chapter 5. Installing or r eplacing har dware This chapter provides instructions on how to install or r eplace hardwar e for your computer . Handling static-sensitive devices Do not open the static-prot ective package containing the new part until the defective part has been removed from the computer and you ar e ready t o install the new part. Sta[...]

Removing the computer cover Attention: Do not open your computer or att empt any repair before r eading and understanding the “Important safety information” on page v. This section provides instructions on how to open the comput er cover . CA UTION: T urn off the computer and wait three to ve minutes to let the computer cool before opening t[...]

2. Remove the comput er cover . See “Removing the comput er cover” on page 32. 3. Remove the front bez el by r eleasing the three plastic tabs on the top of the front bez el and pivoting the fr ont be zel outward to remove it from the computer . Car efully lay the fr ont be zel aside without disconnecting the power switch and light-emitting dio[...]

Accessing the syst em boar d components and drives Attention: Do not open your computer or att empt any repair before r eading and understanding the “Important safety information” on page v. This section pr ovides instructions on how t o access the system boar d components and drives. T o access the system boar d components and drives, do the f[...]

5. T o lower the drive bay assembly, press the drive bay assembly clip 1 inwar d and pivot the drive bay assembly downwar d as shown. Figure 13. L owering the drive bay assembly Installing or replacing a memory module Attention: Do not open your computer or att empt any repair before r eading and understanding the “Important safety information”[...]

• If you ar e r eplacing an old memory module, open the retaining clips and gently pull the memory module out of the memory slot. Figure 14. Removing a memory module • If you are installing a memory module, open the retaining clips of the memory slot into which you want to install the memory module. Figure 15. Opening the retaining clips 36 Thi[...]

8. P osition the new memory module over the memory slot. Make sur e that the notch 1 on the memory module aligns correctly with the slot key 2 on the syst em boar d. Push the memory module str aight down int o the slot until the retaining clips close. Figure 16. Installing a memory module What to do ne xt: • T o work with another piece of hardwar[...]

Figure 17. Removing a PCI card Notes: a. The card ts tightly int o the car d slot. If necessary, alt ernate moving each side of the car d a small amount until it is r emoved fr om the card slot. b. If the card is held in place by a retaining latch, pr ess the card r etaining latch 1 as shown to disengage the latch. Gr asp the card and gently pul[...]

6. Install the new PCI card into the appr opriate PCI card slot on the system boar d. Then, install the screw to secur e the new PCI car d in place. Figure 18. Installing a PCI card 7. If necessary, connect any cables between the PCI card and the system boar d. See “L ocating parts on the system board” on page 11 to identify the various connect[...]

3. Locat e the battery . See “Locating parts on the syst em board” on page 11. 4. Remove the old batt ery . Figure 19. Removing the old battery 5. Install a new batt ery . Figure 20. Installing a new battery 6. Reinstall the comput er cover and connect the cables. See “Completing the parts r eplacement” on page 60. Note: When the comput er [...]

4. Note the location of the four scr ews 1 that secur e the hard disk drive. Then, pivot the drive bay assembly upward. Figure 21. Pivoting the drive bay assembly 5. Hold the hard disk drive and remove the four screws that secur e the har d disk drive. Then, remove the har d disk drive from the drive bay assembly . Figure 22. Removing the hard disk[...]

7. Connect one end of the signal cable t o the r ear of the new hard disk drive and the other end to an available SA T A connector on the system board. See “L ocating parts on the syst em board” on page 11. Then, locate an available ve-wire power connector and connect it to the r ear of the new har d disk drive. Figure 23. Connecting a SA T [...]

Note: The optical drive is only available in some models. T o r eplace the optical drive, do the following: 1. T urn off the comput er and disconnect all power cor ds fr om electrical outlets. 2. Remove the comput er cover . See “Removing the comput er cover” on page 32. 3. Remove the fr ont bez el. See “Removing and r einstalling the fr ont [...]

7. Pr ess the drive bay assembly clip 1 inward and pivot the drive bay assembly downward as shown. Figure 26. L owering the drive bay assembly 8. Slide the optical drive out of the front of the computer . Figure 27. Removing the optical drive 44 ThinkCentre User Guide[...]

9. Slide the new optical drive int o the optical drive bay fr om the fr ont of the computer . Figure 28. Installing a new optical drive 10. Hold the new optical drive and pivot the drive bay assembly upward. Align the scr ew holes in the new optical drive with the corr esponding holes in the drive bay . Then, install the two scr ews to secur e the [...]

11. Connect one end of the signal cable t o the rear of the new optical drive and the other end t o an available SA T A connector on the system board. See “Locating parts on the syst em boar d” on page 11. Then, locate an available ve-wire power connect or and connect it t o the r ear of the new optical drive. Figure 30. Connecting a SA T A [...]

3. Pivot the drive bay assembly upwar d. Then, pivot the two plastic r etaining clips outwar d t o remove the heat sink fan duct fr om the failing heat sink and fan assembly . Figure 31. Removing the heat sink fan duct 4. Disconnect the heat sink and fan assembly cable from the micropr ocessor fan connector on the syst em board. See “Locating par[...]

5. F ollow this sequence t o r emove the four screws that secure the heat sink and fan assembly to the system boar d: a. P artially remove screw 1 , then fully r emove screw 2 , and then fully remove screw 1 . b. Partially r emove screw 3 , then fully remove screw 4 , and then fully remove screw 3 . Note: Car efully remove the four scr ews fr om th[...]

10. Lower and position the heat sink fan duct on the t op of the heat sink and fan assembly until it snaps into position. Figure 33. Installing the heat sink fan duct What to do ne xt: • T o work with another piece of hardwar e, go t o the appropriate section. • T o complet e the replacement, go to “Completing the parts r eplacement” on pag[...]

CA UTION: Never remove the cover on a power supply or any part that has the following label attached. Hazardous voltage, current, and energy levels ar e present inside any component that has this label attached. There ar e no serviceable parts inside these components. If you suspect a pr oblem with one of these parts, contact a service technician. [...]

6. At the r ear of the comput er , remove the three scr ews that secur e the power supply assembly . P ress the power supply clip 1 downward to r elease the power supply assembly and then slide the power supply assembly to the fr ont of the computer . Lift the power supply assembly out of the computer . Figure 35. Removing the power supply assembly[...]

8. Install the new power supply assembly into the chassis so that the screw holes in the new power supply assembly are aligned with the corresponding holes in the r ear of the chassis. Then, install the three screws to secur e the new power supply assembly in place. Note: Use only screws provided by Lenovo. Figure 36. Installing the power supply as[...]

10. Lower and position the heat sink fan duct on the top of the heat sink and fan assembly until the two screw holes in the heat sink fan duct are aligned with those in the heat sink and fan assembly . Install the two screws to secur e the heat sink fan duct. Figure 37. Installing the heat sink fan duct What to do ne xt: • T o work with another p[...]

Note: Do not let the thermal grease on the bottom of the heat sink and fan assembly get in contact with anything. 5. Lift the small handle 1 and open the r etainer 2 t o access the micropr ocessor 3 . Figure 38. Accessing the microprocessor 6. Lift the micropr ocessor str aight up and out of the micropr ocessor socket. Figure 39. Removing the micro[...]

b. Note the orientation of the micr oprocessor in the socket. Y ou can either look for the small triangle 1 on one corner of the micr oprocessor or note the orientation of the notches 2 on the micropr ocessor . This is important when installing the new micr oprocessor on the system boar d. c. T ouch only the edges of the micr oprocessor . Do not t [...]

What to do ne xt: • T o work with another piece of hardwar e, go t o the appropriate section. • T o complet e the replacement, go to “Completing the parts r eplacement” on page 60. Replacing the front audio and USB assembly Attention: Do not open your computer or att empt any repair before r eading and understanding the “Important safety [...]

11. Lower the drive bay assembly . See “ Accessing the syst em board components and drives” on page 34. 12. Reinstall the fr ont bez el. See “Removing and r einstalling the fr ont bezel” on page 32. What to do ne xt: • T o work with another piece of hardwar e, go t o the appropriate section. • T o complet e the installation or replaceme[...]

Figure 42. Removing the syst em fan assembly 9. Install the new system fan assembly by aligning the new rubber mounts that came with the new syst em fan assembly with the corr esponding holes in the chassis, and then push the rubber mounts thr ough the holes. Then, car efully pull on the tips of the rubber mounts from the bottom until the new syste[...]

10. Connect the new system fan assembly cable to the syst em fan connector on the syst em boar d. See “Locating parts on the system board” on page 11. 11. Reinstall the heat sink fan duct. See “Replacing the heat sink and fan assembly” on page 46. 12. Reinstall the har d disk drive. See “Replacing the hard disk drive” on page 40. What t[...]

1. Remove all media from the drives. Then, turn off all attached devices and the comput er . 2. Disconnect all power cords from electrical outlets. 3. Disconnect the old mouse cable fr om the computer . 4. Connect a new mouse to the appr opriate connect or on the computer . Y our mouse might be connect ed to a PS/2 mouse connect or 1 or a USB conne[...]

5. P osition the computer cover on the chassis so that the r ail guides on the computer cover engage the rails on the chassis. Then, slide the computer cover t o the fr ont of the computer until it snaps into position and is closed. Then, install the two scr ews to secur e the computer cover . Figure 46. Reinstalling the computer cover 6. If ther e[...]

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Chapter 6. Recovery information This chapter pr ovides information about the r ecovery solutions provided by Lenovo. This chapt er contains the following t opics: • Creating and using r ecovery media • P erforming backup and r ecovery oper ations • Using the Rescue and Recovery workspace • Creating and using a rescue medium • Installing o[...]

Note: On the Windows 7 oper ating system, you can creat e r ecovery media using discs or e xternal USB stor age devices. On the Windows Vista oper ating system, you can cr eate r ecovery media using only discs, so this operation is also called “ creating P roduct Recovery discs. ” • T o cr eate recovery media on the Windows 7 oper ating syste[...]

• T o perform a backup oper ation using the Rescue and Recovery pr ogram on the Windows 7 oper ating system, do the following: 1. F r om the Windows desktop, click Start ➙ All P rograms ➙ Lenovo ThinkV antage T ools ➙ Enhanced Backup and Restor e . The Rescue and Recovery progr am opens. 2. In the Rescue and Recovery main window, click the [...]

• Restor e your har d disk drive from a Rescue and Recovery backup: If you have back ed up your hard disk drive using the Rescue and Recovery pr ogram, you can r estore the hard disk drive from a Rescue and Recovery backup, even if you cannot start the Windows operating syst em. • Restor e your hard disk drive t o the factory default stat e: Th[...]

3. Click the Create Rescue Media icon. The Creat e Rescue and Recovery Media window opens. 4. In the Rescue Media ar ea, select the type of the rescue medium you want t o cr eate. Y ou can creat e a r escue medium using a disc, a USB har d disk drive, or a secondary int ernal hard disk drive. 5. Click OK and follow the instructions on the scr een t[...]

Reinstalling preinstalled device drivers This section provides instructions on how to reinstall pr einstalled device drivers. Attention: When you reinstall device drivers, you are changing the curr ent congur ation of your comput er . Reinstall device drivers only when it is necessary t o correct a problem with your comput er . T o reinstall the[...]

Reinstalling device drivers T o reinstall a device driver for an option you installed, refer to the documentation that comes with the option. When you reinstall device drivers, you ar e changing the current conguration of your computer . Reinstall device drivers only when it is necessary to corr ect a problem with your computer . F or more infor[...]

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Chapter 7. Using the Setup Utility pr ogram The Setup Utility pr ogram is used t o view and change the congur ation settings of your computer , r egardless of which oper ating system you ar e using. However , the operating system settings might override any similar settings in the Setup Utility progr am. Starting the Setup Utility pr ogram T o s[...]

P assword considerations A passwor d can be any combination of up t o 64 alphabetic and numeric char acters. F or security r easons, it is r ecommended to use a strong password that cannot be easily compr omised. T o set a strong password, use the following guidelines: • Have at least eight charact ers in length • Contain at least one alphabeti[...]

Note: A passwor d can be any combination of up t o 64 alphabetic and numeric char acters. F or mor e information, see “P assword consider ations” on page 72. Erasing lost or forgott en passwords (clearing CMOS) This section pr ovides instructions on how to er ase lost or for gotten passwor ds, such as a user password. T o erase a lost or for go[...]

Selecting a startup device If your computer does not start up fr om a device such as the disc or hard disk drive as e xpected, do one of the following to select the startup device you want. Selecting a tempor ary startup device Use this pr ocedure to select a t emporary startup device. Note: Not all discs and hard disk drives ar e bootable. 1. T ur[...]

1. Start the Setup Utility pr ogram. 2. F r om the Setup Utility progr am main menu, select P ower ➙ Automatic P ower On , and pr ess Enter . 3. Select W ake Up on Alarm and pr ess Enter . Then follow the instructions on the scr een. 4. Pr ess F10 to save changes and e xit the Setup Utility pr ogram. P ress Enter when pr ompted t o conrm the e[...]

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Chapter 8. Updating syst em progr ams This chapter pr ovides information about updating the POST and BIOS, and how to r ecover fr om a POST and BIOS update failure. Using system programs System pr ograms ar e the basic layer of softwar e built int o your comput er . System pr ograms include the POST , the BIOS, and the Setup Utility progr am. The P[...]

Updating (ashing) the BIOS from your oper ating system Note: Because L enovo makes constant improvements to its W eb sites, the W eb page contents are subject to change without notice, including the contents r eferenced in the following pr ocedure. T o update (ash) the BIOS fr om your oper ating system, do the following: 1. Go t o http://www.[...]

14. T urn on the comput er to r estart the operating system. Chapter 8 . Updating system progr ams 79[...]

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Chapter 9. P reventing pr oblems This chapter provides information that can help you avoid common pr oblems and keep your computer running smoothly . K eeping your computer current In some situations you may nd it necessary to have the most curr ent softwar e progr ams, device drivers, or operating system. This section e xplains how to get the l[...]

can contain applications, device drivers, BIOS ashes, or softwar e updates. When the System Updat e progr am connects to the L enovo Support Web site, the Syst em Update pr ogram aut omatically recogniz es the machine type and model of your computer , the installed oper ating system, and the language of the operating system to determine what upd[...]

• Do not get the power switches or other controls wet. Moisture can damage these parts and cause an electrical hazard. • Always disconnect a power cord by gr asping the plug, but not the cord. Cleaning your computer It is a good pr actice to clean your computer periodically to pr otect the surfaces and ensur e tr ouble-free operation. CA UTION:[...]

Cleaning a at-panel monitor surface If you have a at-panel comput er display that has a exible lm surface, do the following t o clean the special surface. Wipe it gently with a soft, dry cloth, or blow on the scr een to remove grit and other loose particles. Then moisten a cloth with L CD cleaner and wipe the scr een surface. Many compu[...]

3. T urn off the comput er and all attached devices. Y our hard disk drive automatically parks the r ead/write head in a nondata area. This pr events damage to the hard disk drive. 4. Unplug the power cords from electrical outlets. 5. Disconnect communication cables, such as modem or network cables, from the outlets rst, and then disconnect the [...]

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Chapter 10. T r oubleshooting and diagnostics This chapter describes some basic troubleshooting and diagnostic pr ograms. If your comput er pr oblem is not described her e, see Chapt er 11 “Getting information, help, and service” on page 107 for additional troubleshooting r esources. Basic troubleshooting The following table provides informatio[...]

Symptom Action The operating syst em does not start. V erify that: • The startup sequence includes the device where the operating system r esides. Usually, the operating system is on the har d disk drive. F or more information, see “Selecting a startup device” on page 74 . The computer beeps multiple times before the oper ating system starts.[...]

1. Remove the new hardwar e option or softwar e. If you must remove the computer cover to r emove a hardwar e option, make sur e you r eview and follow the electrical safety information pr ovided with your computer . F or your safety, do not oper ate the computer with the cover removed. 2. Run the diagnostic pr ograms t o ensure your comput er is o[...]

Note: When e xternal-speaker or headphone cables ar e attached t o the audio connector , the internal speaker , if present, is disabled. In most cases, if an audio adapter is installed in one of the e xpansion slots, the audio function built int o the system board is disabled; use the audio jacks on the adapter . • Make sure that the progr am you[...]

An audio disc or Aut oPlay-enabled disc does not automatically play when it is inserted int o a CD drive Symptom: An audio disc or AutoPlay-enabled disc does not automatically play when it is inserted into a CD drive. Actions: • If you have multiple CD or DVD drives installed (or a combination of CD and DVD drives), try inserting the disc int o t[...]

Actions: • Restart the DVD player progr am. • Close any open les, turn off the computer , and then restart the computer . • T ry a lower scr een r esolution or color depth. If these actions do not corr ect the problem, run the diagnostic progr ams (see “Diagnostic pr ograms” on page 104 for instructions). If you need t echnical assista[...]

• Ensure that a DVD disc is in the drive with the shiny side of the disc facing down. • Ensure that video resolution is set t o less than 1152 x 864. • On comput ers that have a CD-ROM or CD-RW drive in addition to a DVD-ROM drive, make sure that the DVD disc is in the drive labeled “DVD”. If these actions do not corr ect the problem, run[...]

1. Click Start ➙ Control P anel . 2. Click Hardwar e and Sound . 3. Click Devices and Printers . 4. Double-click USB Enhanced P erformance Keyboar d . The USB Enhanced P erformance Keyboar d Customization pr ogram starts. If these actions do not corr ect the problem, have the computer and keyboar d serviced. See Chapt er 11 “Getting information[...]

• The wireless Keyboar d is located less than ten met ers away from the tr ansceiver . • The tr ansceiver is fully installed. Action: If the T r ansceiver Communications LED is not on, reconnect the transceiver and the keyboar d. Monitor problems Note: Many monitors have status-indicat or lights and built-in contr ols for adjusting brightness, [...]

If these actions do not corr ect the problem, run the diagnostic progr ams (see “Diagnostic pr ograms” on page 104 for instructions). If you need t echnical assistance, see Chapter 11 “Getting information, help, and service” on page 107. The image appears to be ick ering Symptom: The image appears to be ickering. Actions: • The moni[...]

• “Bluetooth pr oblems” on page 98 F or more information, see “Help and Support” on page 107. Ethernet problems F or Ethernet pr oblems, select your symptom fr om the following list: • “Y our computer cannot connect to the network” on page 97 • “The adapter st ops working for no apparent r eason” on page 97 • “If your comp[...]

Actions: • Make sure that WOL is enabled in the BIOS Setup Utility pr ogram. • If it is, check with your LAN administr ator for the necessary settings. If your computer is a Gigabit Ethernet model and you use a speed of 1000 Mbps, the connection fails or errors occur Symptom: If your comput er is a Gigabit Ethernet model and you use a speed of [...]

• “PIM items sent fr om the Windows 7 or the Windows Vista operating system cannot be received correctly” on page 99 Sound does not come from the Bluetooth headphone Symptom: Sound does not come fr om the Bluetooth headset/headphone but comes fr om the local speaker even though the headset/headphone is connected using Headset pr ole or A V[...]

An option that previously worked does not work now Symptom: An option that pr eviously worked does not work now . Actions: • V erify that all option har dware and cable connections are secur e. • If the option comes with its own t est instructions, use those instructions t o test the option. • If the failing option is a SCSI option, verify th[...]

– 1. Click Start ➙ Control P anel . 2. Click Pr ograms . 3. Click T urn Windows features on or off . 4. A list of optional Windows components is displayed. F ollow the instructions on the screen. – 1. Click Start ➙ Computer . 2. Right-click your C drive entry and then click P roperties . 3. Click Disk Cleanup . 4. Select Files from all user[...]

Action: Run the Windows Disk Defragment er pr ogram. Note: Depending on the siz e of the har d disk drive and amount of data currently stor ed on the har d disk drive, the disk defr agmentation process might take up t o several hours to complet e. • On the Windows Vista operating system, do the following: 1. Close any pr ograms that ar e currentl[...]

If the problem persists, run the t ests described in the documentation that comes with your printer . If you cannot correct the problem, have the computer serviced. See Chapter 11 “Getting information, help, and service” on page 107. Serial port problems Use this information to tr oubleshoot the serial port and devices attached to the serial po[...]

– Y our comput er has the minimum memory r equirements needed to use the software. See the information supplied with the software to verify memory r equirements. (If you just installed an adapt er or memory, you might have a memory-address conict.) – The software is designed t o oper ate on your computer . – Other softwar e works on your c[...]

1. Y ou can also download the PC-Doctor for DOS diagnostic pr ogram fr om http://www.lenovo.com/support. See “PC-Doctor for DOS” on page 105 for detailed information. 2. If you ar e unable to isolat e and repair the problem yourself after running the pr ograms, save and print the log les cr eated by the pr ograms. Y ou will need the log l[...]

Note: Y ou can insert the disc into the optical drive when you ar e setting the startup device sequence. However , if you insert the disc int o the optical drive when you have alr eady enter ed the oper ating system, you need t o r estart the computer t o access the diagnostic progr am. 3. F ollow the instructions on the scr een to select the diagn[...]

Chapter 11. Getting information, help, and ser vice This chapter contains information about help, service, and technical assistance for pr oducts manufactured by Lenovo. Information resources Y ou can use the information in this section t o access useful r esources r elating to your computing needs. Lenovo ThinkV antage T ools The Lenovo ThinkV ant[...]

• Access tr oubleshooting and support information for your comput er model and other supported pr oducts. • Find the service and support phone numbers for your country or region. • Find a Service P rovider locat ed near you. Lenovo Support W eb site T echnical support information is available at: http://www.lenovo.com/support This portal is u[...]

• Engineering Change management - There might be changes that are r equired after a product has been sold. L enovo or your reseller will make selected Engineering Changes (ECs) that apply to your hardwar e available. These it ems are not covered by the warranty: • Replacement or use of parts not manufactur ed for or by Lenovo or non-warr anted [...]

might vary by country or region. F or mor e information about these services, go t o the L enovo W eb sit e at: http://www.lenovo.com 110 ThinkCentre User Guide[...]

Appendix A. Notices Lenovo may not offer the products, services, or featur es discussed in this document in all countries. Consult your local Lenovo r epresentative for information on the products and services currently available in your area. Any r eference to a L enovo product, pr ogram, or service is not int ended to state or imply that only tha[...]

T rademarks The following t erms are trademarks of L enovo in the Unit ed States, other countries, or both: Lenovo The Lenovo logo Rescue and Recovery ThinkCentre ThinkV antage Microsoft, Windows, and Windows Vista are tr ademarks of the Microsoft group of companies. Intel, Int el Cor e, Celeron, and P entium are trademarks of Int el Corpor ation i[...]

Appendix B. Regulatory information Export classication notice This product is subject to the United Stat es Export Administr ation Regulations (EAR) and has an Export Classication Control Number (ECCN) of 4A994.b. It can be r e-exported e xcept to any of the embar goed countries in the EAR E1 country list. T elevision output notice The follow[...]

Industry Canada Class B emission compliance stat ement This Class B digital appar atus complies with C anadian ICES-003. Cet appareil numérique de la classe B est conforme à la norme NMB-003 du Canada. European Union - Compliance to the Electromagnetic Compatibility Directive This pr oduct is in conformity with the pr otection r equirements of EU[...]

Informationen in Hinsicht EMVG P ar agraf 4 Abs. (1) 4: Das Gerät erfüllt die Schutzanforderungen nach EN 55024 und EN 55022 Klasse B. Kor ea Class B compliance statement Japanese VCCI Class B statement Japan compliance statement for products which connect to the power mains with rat ed current less than or equal t o 20 A per phase Lenovo product[...]

116 ThinkCentre User Guide[...]

Appendix C. WEEE and r ecycling stat ements Important information for the Eur opean Directive 2002/96/EC EU Only The W aste Electrical and Electr onic Equipment (WEEE) mark applies only to countries within the Eur opean Union (EU) and Norway . Appliances are labeled in accor dance with Eur opean Dir ective 2002/96/EC concerning waste electrical and[...]

Collecting and r ecycling a disused L enovo comput er or monit or If you ar e a company employee and need t o dispose of a L enovo computer or monitor that is the pr operty of the company, you must do so in accor dance with the Law for P romotion of Effective Utilization of Resources. Comput ers and monitors are categoriz ed as industrial wast e an[...]

Inde x A a rescue medium, cr eating and using 66 accessing system board components and drives 34 Administrat or, password 72 antivirus software 7 audio line-in connector 8 audio line-out connector 8 audio subsystem 1 B backup and recovery operations 64 basic tr oubleshooting 87 battery, replacing 39 boot-block r ecovery 78 C cable lock, security 27[...]

PCI card 37 internal drives 1 K keyboard replacing 59 keyboard connector 9 L Lenovo ThinkV antage T oolbox 105 Lenovo ThinkV antage T ools 107 Lenovo Welcome 5, 107 locating components 10 M media, creating and using r ecovery media 63 memory module installing, replacing 35 system boar d 35 Microphone connector 9 micropr ocessor replacing 53 mouse r[...]

recovering 63 solving r ecovery problems 69 starting the Setup Utility pr ogram 71 startup device 74 sequence, changing 74 tempor ary, selecting 74 static-sensitive devices, handling 31 system management 1 progr ams 77 system boar d connectors 11 locating parts 11 locations 11 memory module 35 system board components and drives accessing 34 system [...]

122 ThinkCentre User Guide[...]

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Part Number: 0B02835 Printed in USA (1P) P/N: 0B02835 *0B02835*[...]