Lenovo 9964 manual

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T hinkC e n tr e Us er Gu i d e[...]

Note Before using this information and the pr oduct it supports, be sure to read and understand the ThinkCentre Safety and Warranty Guide and “Notices,” on page 65. Second Edition (May 2009) © Copyright Lenovo 2009. All rights reserved. LENOVO products, data, computer softwar e, and services have been developed exclusively at private expense a[...]

Contents Important safety information . . . . . .v Chapter 1. Product overview . . . . . .1 Features . . . . . . . . . . . . . . . .1 Specifications . . . . . . . . . . . . . .4 Software overview . . . . . . . . . . . .5 Software pr ovided with your W indows operating system . . . . . . . . . . . . . . .5 Locations . . . . . . . . . . . . . . .6 Lo[...]

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Important safety information CAUTION: Before using this manual, be sure to read and understand all the related safety information for this product. Refer to the ThinkCentre Safety and W arranty Guide that you received with this product for the latest safety information. Reading and understanding this safety information reduces the risk of personal [...]

vi User Guide[...]

Chapter 1. Product overview This chapter provides an intr oduction to the features and options that are available for your computer . Yo u can expand the capabilities of your computer by adding memory modules, drives, or adapter cards. When installing or r eplacing an option, use these instructions along with the instructions that come with the opt[...]

Audio subsystem v Audio line-in connector , audio line-out connector , and microphone connector on the rear panel v High Definition (HD) with ADI 1882 Audio Codec v Microphone connector and headphone connector on the front panel v Mono internal speaker (some models) Connectivity v 10/100/1000 Mbps integrated Ethernet controller v PCI V .90 Data/Fax[...]

Power v 280-watt auto-sensing power supply v Automatic 50/60 Hz input frequency switching v Advanced Configuration and Power Interface (ACPI) support Security features v Computrace v Cover presence switch (also called intrusion switch, some models) v Diskette drive and hard disk drive I/O control v Hard Disk User Password v Keyboard with fingerprin[...]

Specifications This section lists the physical specifications for your computer . Dimensions W idth: 317 mm (12.48 inches) Height: 99 mm (3.90 inches) Depth: 355 mm (13.98 inches) W eight Maximum configuration as shipped: 7.5 kg (16.53 lbs) Environment Air temperature: Operating: 10° to 35°C (50° to 95°F) Non-operating: -40° to 60°C (-40° to[...]

Software overview This section describes the software pr einstalled on the computers that have an internal hard disk drive and an operating system fr om Lenovo. Software provided with your Windows operating system This section describes the W indows applications included with your computer . Software provided by Lenovo The following software applic[...]

PC-Doctor for Windows PE The PC-Doctor for W indows PE diagnostic program is pr einstalled on your hard disk drive. It is part of the Rescue and Recovery workspace on each Lenovo computer to diagnose hardwar e problems and report operating-system-contr olled settings that can cause hardwar e failures. Use the PC-Doctor for W indows PE if you are un[...]

Locating connectors on the rear of your computer Figure 2 shows the location of the connectors on the r ear of your computer . Some connectors on the rear of your computer ar e color-coded to help you determine where to connect the cables on your computer . 1 Serial port (some models) 9 Standard mouse connector (some models) 2 Pow[...]

Connector Description Audio line-in connector Used to receive audio signals fr om an external audio device, such as a stereo system. When you attach an external audio device, a cable is connected between the audio line-out connector of the device and the audio line-in connector of the computer . Audio line-out connector Used to send audio signals f[...]

Locating components To open the computer cover , see “Opening the computer cover” on page 12. Figure 3 shows the location of the various components in your computer . 1 Hard disk drive (some models) 4 Optical drive 2 Micropr ocessor , heat sink and fan assembly 5 Memory slots (4) 3 Internal speaker (some models) ?[...]

Locating parts on the system board Figure 4 shows the location of the parts on the system boar d. 1 PCI adapter card slot 11 Memory slots (4) 2 PCI Express x16 graphics adapter card slot 12 24-pin power connector 3 Battery 13 Serial (COM 2) connector 4 Internal speaker connector 14 Front audio connect[...]

Chapter 2. Installing options and replacing hardware This chapter provides instr uctions for installing options and replacing har dware for your computer . Yo u can expand the capabilities of your computer by adding memory modules, adapter cards, or drives. When installing or r eplacing an option, use these instructions along with the instructions [...]

Installing external options External speakers, a printer , or a scanner can be connected to your computer . For some external options, you must install additional software in addition to making the physical connection. When installing an external option, see “Locating connectors on the front of your computer” on page 6 and “Locating connector[...]

5. Press the buttons on the sides of the computer and pivot the computer cover upward to open. Figure 5. Opening the computer cover Chapter 2. Installing options and replacing har dware 13[...]

Accessing the system board components and drives This section provides instr uctions on how to access the system board components and drives. To access the system board components and drives: 1. Open the computer cover . See “Opening the computer cover” on page 12. 2. On some models, you might need to pivot the optical drive bay assembly upward[...]

When installing or replacing a memory module, use the following guidelines: v Use 1.8 V, 240-pin, DDR3 DIMMs (double data rate 3 dual inline memory modules). v Use 1 GB or 2 GB memory modules in any combination up to a maximum of 8 GB. To install or replace a memory module: 1. Open the computer cover . See “Opening the computer cover” on page 1[...]

6. Position the new memory module over the memory slot. Make sure that the notch 1 on the memory module aligns correctly with the slot key 2 on the system board. Push the memory module straight down into the slot until the retaining clips close. What to do next: v To work with another option, go to the appropriate section. v To complete[...]

To install or replace an adapter car d: 1. Open the computer cover . See “Opening the computer cover” on page 12. 2. Rotate the adapter card retainer to the open position. If you ar e installing an adapter card, r emove the appropriate slot cover . If you are replacing an adapter card, r emove the adapter card that is currently installed. Notes[...]

4. Install the adapter card into the appropriate adapter car d slot on the system board and r otate the adapter card retainer to the closed position. See “Locating parts on the system board” on page 10. What to do next: v To work with another option, go to the appropriate section. v To complete the installation, go to “Completing the parts re[...]

When you install an internal drive, it is important to note the type and size of the drive that you can install in each bay . Also, it is important to correctly connect the internal drive cables to the installed drive. Drive specifications Y our computer comes with the following factory-installed drives: v A 3.5-inch hard disk drive in bay 1 v An o[...]

Installing a drive in bay 2 Attention Do not open your computer or attempt any repair befor e reading and understanding the “Important safety information” in the ThinkCentre Safety and W arranty Guide that came with your computer . To obtain a copy of the ThinkCentre Safety and Warranty Guide , go to: http://www .lenovo.com/support This section[...]

5. Slide the drive into the bay until it locks into position. 6. Pivot the optical drive bay assembly upward to gain access to the cable connections and connect the signal cable and the power cable for the drive. 7. Continue at “Connecting a S ATA drive.” Connecting a S ATA drive A S ATA optical drive or a S ATA hard disk drive can be connected[...]

What to do next: v To work with another option, go to the appropriate section. v To complete the installation, go to “Completing the parts replacement” on page 35. Replacing the hard disk drive Attention Do not open your computer or attempt any repair befor e reading and understanding the “Important safety information” in the ThinkCentre Sa[...]

4. Push the blue handle of the hard disk drive bracket inwards to r elease the two clips 1 that secure the har d disk drive to the chassis and then pivot the hard disk drive upwards. 5. Disconnect the signal cable and the power cable from the hard disk drive and then lift the hard disk drive up to completely r emove it from the chassis. 6. Re[...]

7. To install a new hard disk drive into the bracket, flex the bracket and align pin 1 , pin 2 , pin 3 , and pin 4 on the bracket with the holes in the hard disk drive. Important: Do not touch the circuit board on the bottom of the har d disk drive. 8. Connect the signal cable and the power cable to the new hard disk drive. [...]

Replacing the optical drive Attention Do not open your computer or attempt any repair befor e reading and understanding the “Important safety information” in the ThinkCentre Safety and W arranty Guide that came with your computer . To obtain a copy of the ThinkCentre Safety and Warranty Guide , go to: http://www .lenovo.com/support This section[...]

4. Press the optical drive lock 1 and slide the optical drive out of the rear of the drive bay assembly . 5. Remove the optical drive retainer from the drive being r eplaced and then install the retainer on the left side of the new drive to be installed. Figure 19. Removing the old optical drive Figure 20. Installing the retainer 26 User Guid[...]

6. Install the new optical drive into the drive bay until it snaps into position. 7. Connect the signal cable and the power cable to the rear of the optical drive. 8. Go to “Completing the parts replacement” on page 35. Replacing the battery Attention Do not open your computer or attempt any repair befor e reading and understanding the “Impor[...]

4. Remove the old battery . 5. Install a new battery . 6. Reinstall the hard disk drive if removed. See “Replacing the har d disk drive” on page 22. 7. Close the computer cover and connect the cables. See “Completing the parts replacement” on page 35. Note: When the computer is turned on for the first time after replacing the battery , an e[...]

Replacing the power supply assembly Attention Do not open your computer or attempt any repair befor e reading and understanding the “Important safety information” in the ThinkCentre Safety and W arranty Guide that came with your computer . To obtain a copy of the ThinkCentre Safety and Warranty Guide , go to: http://www .lenovo.com/support This[...]

5. Disconnect the power supply assembly cables from all drives and from the power connectors 1 and 2 on the system board. Note: Yo u might need to r emove the hard disk drive to gain easy access to the power connector 2 . See “Replacing the hard disk drive” on page 22. 6. Release the power supply assembly cables from the cable[...]

8. Install the new power supply assembly into the chassis so that the screw holes in the new power supply assembly align with those in the chassis. 9. Install and tighten the four screws at the rear of the chassis to secur e the power supply assembly . Note: Use only the screws provided by Lenovo. 10. Reconnect all the power supply assembly cables [...]

4. Remove the heat sink and fan assembly from the system board by pivoting the lever 1 that secures the heat sink and fan assembly until it is fully in the up position. Note: It helps to remove the hard disk drive befor e this step. See “Replacing the hard disk drive” on page 22. 5. Carefully lift the heat sink and fan assembly off the sy[...]

Replacing the card reader Attention Do not open your computer or attempt any repair befor e reading and understanding the “Important safety information” in the ThinkCentre Safety and W arranty Guide that came with your computer . To obtain a copy of the ThinkCentre Safety and Warranty Guide , go to: http://www .lenovo.com/support This section p[...]

Replacing the keyboard Attention Do not open your computer or attempt any repair befor e reading and understanding the “Important safety information” in the ThinkCentre Safety and W arranty Guide that came with your computer . To obtain a copy of the ThinkCentre Safety and Warranty Guide , go to: http://www .lenovo.com/support This section prov[...]

2. Unplug all power cords from electrical outlets. 3. Locate the connector for the mouse. Note: Y our mouse might be connected to a standard mouse connector 1 or a USB connector 2 . Depending on where your mouse is connected, see “Locating connectors on the rear of your computer” on page 7 or “Locating connectors on the front of y[...]

2. Ensure that the cables are r outed correctly befor e lowering the optical drive bay assembly . Important Correctly r oute all power supply cables to avoid interference with the drive bay assembly . Keep cables clear of the hinges and sides of the computer chassis. 3. Lower the optical drive bay assembly . 4. Close the computer cover . 5. If a co[...]

Make sure that any security cables you installed do not interfer e with other computer cables. Integrated cable lock An integrated cable lock (sometimes referr ed to as the Kensington lock) can be used to secure your computer to a desk, table, or other non-permanent fixtur e. The cable lock attaches to a security slot at the rear of your computer a[...]

Erasing lost or forgotten passwords (clearing CMOS) This section contains instructions on erasing some lost or for gotten passwords, such as a user password. For mor e information about lost or forgotten passwords, go to the ThinkV antage Productivity Center pr ogram. To access the ThinkV antage Productivity Center pr ogram, click Start → All Pro[...]

Chapter 3. Recovery information This chapter will help you get familiar with recovery solutions pr ovided by Lenovo. This section explains how and when to use the following recovery methods: v Creating and using Product Recovery discs v Performing backup and recovery operations v Using the Rescue and Recovery workspace v Creating and using rescue m[...]

v W indows V ista: use Product Recovery discs to r estore your computer to the original factory contents only . When using Product Recovery discs on W indows XP , you are given the option to enter the Rescue and Recovery workspace and choose from a variety of r ecovery operations. When using Product Recovery discs on W indows V ista, you are prompt[...]

v On recordable CDs or DVDs (a r ecordable CD or DVD drive is r equired for this option) After you have backed up your hard disk drive, you can r estore the complete contents of the hard disk drive, r estore selected files only , or restore only the W indows operating system and applications. To perform a backup operation using the Rescue and Recov[...]

Attention: If you restore the har d disk drive from a Rescue and Recovery backup or restor e the hard disk drive to the factory contents, all files on the primary hard disk drive partition (usually drive C ) will be deleted in the recovery pr ocess. If possible, make copies of important files. If you are unable to start the W indows operating syste[...]

3. Click OK . 4. Follow the instructions on the screen. The following list explains how Product Recovery discs ar e used on different operating systems: v W indows XP: use Product Recovery discs to r estore the original factory contents, perform a custom factory recovery , or to perform other rescue and r ecovery operations such as rescuing individ[...]

release the F1 1 key . Yo u will also be able to access the W indows environment after the r epair operation finishes. If an error message appears during the r epair operation and the repair operation cannot be completed, you might have a problem with the partition that contains the Rescue and Recovery workspace. Use your rescue media to access the[...]

Setting a rescue device in the startup sequence Before you start the Rescue and Recovery pr ogram from a CD, DVD, USB hard disk drive, or any external device, you must first change the startup sequence in the Setup Utility . To view or change the startup sequence, do the following: 1. W ith the computer turned off, r epeatedly press and release the[...]

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Chapter 4. Using the Setup Utility The Setup Utility program is used to view and change the configuration settings of your computer , regardless of which operating system you ar e using. However , the operating-system settings might override any similar settings in the Setup Utility program. Starting the Setup Utility program To start the Setup Uti[...]

Password considerations A password can be any combination of up to 12 alphabetic and numeric characters. For security reasons, it is r ecommended to use a strong password that cannot be easily compromised. To set a strong password, use the following guidelines: v Have at least eight characters in length v Contain at least one alphabetic character a[...]

Enabling or disabling a device This section provides information on how to enable or disable user access to the following devices: Serial ATA When this feature is set to Disabled , all devices connected to the S ATA connectors (such as hard disk drives or the optical drive) are disabled and will not be displayed in the system configuration. Externa[...]

Selecting or changing the startup device sequence To view or permanently change the configured startup device sequence, do the following: 1. Start the Setup Utility program. See “Starting the Setup Utility program” on page 47. 2. Select Startup → Startup Sequence . See the information displayed on the right side of the screen. 3. Select the d[...]

Chapter 5. Updating system programs This chapter contains information about updating POST/BIOS and how to recover from a POST/BIOS update failur e. Using system programs System programs ar e the basic layer of software built into your computer . They include the power-on self-test (POST), the basic input/output system (BIOS) code, and the Setup Uti[...]

8. T ype in the seven character machine type/model of your computer and then press Enter . 9. Follow the instructions on the screen to complete the update. Updating (flashing) BIOS from your operating system Note: Due to the constant improvements made to the We b site, We b page content (including the links refer enced in the following procedure) i[...]

12. Repeat steps 2 through 5. 13. Move the Clear CMOS/Recovery jumper back to the standard position (pin 1 and pin 2). 14. Reconnect any cables that were disconnected and reinstall the har d disk drive if removed. 15. Close the computer cover and reconnect the power cords for the computer and monitor to electrical outlets. Refer to “Completing th[...]

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Chapter 6. T roubleshooting and diagnostics This chapter describes some basic troubleshooting and diagnostic pr ograms. If your computer problem is not described her e, see Chapter 7, “Getting information, help, and service,” on page 61 for additional troubleshooting r esources. Basic troubleshooting The following table provides information to [...]

Symptom Action The keyboard does not work. The computer does not respond to the keyboard. V erify that: v The computer is turned on. v The monitor is turned on and the brightness and contrast controls ar e set correctly . v The keyboard is secur ely connected to the keyboard connector on the computer . v No keys are stuck. If you cannot correct the[...]

Diagnostic programs Diagnostic programs ar e used to test hardware components of your computer and report operating-system-contr olled settings that can cause hardware failur es. There are two diagnostic pr ograms preinstalled on your computer: v Lenovo System T oolbox (used when the W indows operating system is running) v PC-Doctor for W indows PE[...]

5. The diagnostic program opens automatically . Select the diagnostic test you want to run. Pr ess the F1 key for additional help. 6. Follow the instructions on the screen. Note: Rescue media includes PC-Doctor for W indows PE. For more information about rescue media, see “Cr eating and using rescue media” on page 42. PC-Doctor for DOS Yo u can[...]

b. If there is debris in the lens, gently blow the debris away from the ar ea. 4. Check the surface on which you are using the mouse. If you have a very intricate picture or pattern beneath the mouse it may be dif ficult for the digital signal processor (DSP) to determine changes in the mouse position. 5. Reconnect the mouse cable to the computer .[...]

8. If the rollers are dirty , clean them by using a cotton swab soaked in isopropyl (rubbing) alcohol. T urn the rollers with your finger and continue swabbing them until all the dirt is removed. Be sur e the rollers are still center ed in their channels after you clean them. 9. Remove any fibers from the swab that might be remaining on the r oller[...]

Chapter 7. Getting information, help, and service This chapter contains information about help, service, and technical assistance for products manufactur ed by Lenovo. Information resources This section describes how to access useful resour ces relating to your computing needs. Note: The Online Books folder , ThinkV antage Productivity Center , Len[...]

Note: The ThinkV antage T echnologies are only available on select Lenovo computers. To access the ThinkV antage Productivity Center pr ogram, click Start → All Programs → ThinkV antage → Productivity Center . Lenovo Welcome The Lenovo W elcome program intr oduces you to some innovative built-in features of Lenovo and guides you through a few[...]

Help and service This section contains information about obtaining help and service. Using the documentation and diagnostic programs If you experience a problem with your computer , see Chapter 6, “T roubleshooting and diagnostics,” on page 55. For information on additional resour ces to help you troubleshoot your computer pr oblem, see “Info[...]

If possible, be at your computer when you call. Have the following information available: v Machine type and model v Serial numbers of your hardware pr oducts v Description of the problem v Exact wording of any error messages v Hardware and softwar e configuration information Using other services If you travel with your computer or relocate it to a[...]

Appendix. Notices Lenovo may not offer the pr oducts, services, or features discussed in this document in all countries. Consult your local Lenovo repr esentative for information on the products and services curr ently available in your area. Any refer ence to a Lenovo product, program, or service is not intended to state or imply that only that Le[...]

vary significantly . Some measurements may have been made on development-level systems and there is no guarantee that these measur ements will be the same on generally available systems. Furthermore, some measur ements may have been estimated through extrapolation. Actual r esults may vary . Users of this document should verify the applicable data [...]

Index A access help 62 adapter card 16 installing, replacing 16 advanced settings 50 antivirus software, updating 6 audio line-in connector 8 audio line-out connector 8 audio subsystem 2 B backup and recovery operations 40 basic troubleshooting 55 battery , replacing 27 bay 2, installing 20 BIOS, updating (flashing) 51, 52 books folder , online 61 [...]

installing options (continued) memory module 14 security features 36 internal drives 1 K keyboard connector 8 keyboard, r eplacing 34 L Lenovo System T oolbox 57 Lenovo We b site 62 Lenovo W elcome 62 locating components 9 M media, creating and using r escue 42 memory module installing 14 system board 14 Microphone connector 8 mouse cleaning 58 non[...]

static-sensitive devices, handling 11 system management 2 programs 51 system board components, accessing 14 connectors 10 locating parts 10 location 10 memory module 14 T television output notice 66 temporary startup device 49 ThinkV antage productivity center 61 trademarks 66 troubleshooting, basic 55 troubleshooting, diagnostics 55 U updating (fl[...]

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Part Number: 53Y9876 Printed in USA (1P) P/N: 53Y9876[...]