Lenovo W700ds manual

T hinkP a d ® W7 00 a n d W7 00d s S e rvi c e an d T r o u b l es h o o ting G ui d e[...]

[...]

T hinkP a d ® W7 00 an d W7 00d s S e rvi c e an d T r o u b l es h o o ting G ui d e[...]

Note Before using this information and the product it supports, be sur e to read the following: v Safety and Warranty Guide included in the package with this publication. v W ireless related information in online Access Help and Appendix D, “Notices,” on page 69. v Regulatory Notice included in the package with this publication. The Safety and [...]

Contents Read this first . . . . . . . . . . . v Chapter 1. Finding information . . . . . 1 This guide and other publications . . . . . 1 Finding information with the ThinkV antage button . . . . . . . . . . . . . . 2 Chapter 2. T aking care of your ThinkPad computer . . . . . . . . . . . . . 3 Important tips . . . . . . . . . . . . 3 Be careful ab[...]

European Union EMC Dir ective conformance statement . . . . . . . 71 EU-EMC Directive (2004/108/EC) EN 55022 class B Statement of Compliance . . 72 Japanese VCCI Class B statement . . . . 73 Japanese statement of compliance for products less than or equal to 20 A per phase . . . . . . . . . . . . . 73 EU WEEE Statements . . . . . . . . . 73 Notice [...]

Read this first Be sure to follow the important tips given her e to continue to get the most use and enjoyment out of your computer . Failure to do so might lead to discomfort or injury , or cause your computer to fail. Protect yourself from the heat that your computer generates. When your computer is turned on or the battery is charging, the base,[...]

Protect the cables from being damaged. Applying strong for ce to cables may damage or break them. Route communication lines, or the cables of an AC adapter , a mouse, a keyboard, a printer , or any other electronic device, so that they cannot be walked on, tripped over , pinched by your computer or other objects, or in any way subjected to treatmen[...]

Chapter 1. Finding information This guide and other publications helps you to unpack your ThinkPad ® computer and get started. It includes a few tips for first-time users. provides information about caring for your ThinkPad computer , basic troubleshooting information, some r ecovery procedures, help and service information, and warranty informati[...]

supplements this Guide. Read it before you use the wir eless features of your ThinkPad computer . The ThinkPad computer complies with the radio frequency and safety standar ds of any country or region in which it has been approved for wir eless use. Y ou are requested to install and use your ThinkPad computer in strict accordance with the local RF [...]

Chapter 2. T aking care of your ThinkPad computer Though your computer is designed to function reliably in normal work environments, you need to use common sense in handling it. By following these important tips, you will get the most use and enjoyment out of your computer . For the most important instructions for using your computer , see “Read [...]

Note: Not all such appliances cause a significant electrostatic char ge. Be gentle with your computer v A void placing any objects (including paper) between the display and the keyboard or the palm r est. v Y our computer display is designed to be opened and used at an angle slightly greater than 90 degr ees. Do not open the display beyond 180 degr[...]

v T urn off your computer if you ar e replacing the HDD or SSD. v When replacing the primary HDD or SSD, r eattach the cover of the drive slot. v Store your external and r emovable hard disk or optical drives in the appropriate containers or packaging when they ar e not being used. v Before you install any of the following devices, touch a metal ta[...]

Cleaning the cover of your computer Occasionally clean your computer as follows: 1. Prepar e a mixture of a gentle kitchen-use detergent (one that does not contain abrasive powder or strong chemicals such as acid or alkaline). Use 5 parts water to 1 part detergent. 2. Absorb the diluted detergent into a sponge. 3. Squeeze excess liquid from the spo[...]

Tips on using the dual screen model v Do not open the main display beyond 150 degrees to the keyboar d. T o do so might damage the computer hinge. v The second screen is designed to be opened at an angle of 0 to 30 degr ees to the main display . Do not open it to an angle of more than 30 degrees. T o do so might damage it. v T o store the second sc[...]

8 ThinkPad ® W700 and W700ds Service and T roubleshooting Guide[...]

Chapter 3. Solving computer problems Frequently asked questions This section lists frequently asked questions and tells wher e you can find detailed answers. For details about each publication included in the package with the ThinkPad computer , see “This guide and other publications” on page 1. What safety precautions should I follow when usin[...]

How can I contact the Customer Support Center? See Chapter 6, “Getting help and service,” on page 51 of this Guide. For the phone numbers of the Customer Support Center nearest to you, see “W orldwide telephone list” on page 53. Where can I find warranty information? See the separate Safety and Warranty Guide for detailed warranty informati[...]

7. Select Restart ; then press Enter . Move the cursor to the option you want for restarting your computer; then pr ess Enter . Y our computer restarts. Diagnosing problems If you have a problem with your computer , you can test it by using PC-Doctor ® for W indows. T o run PC-Doctor for W indows, do as follows: 1. Click Start . 2. Move the pointe[...]

4. Using cursor keys, select Main hard disk drive or Ultrabay hard disk drive . Press Enter to start the diagnostic pr ogram. The diagnostic program runs a read verification test and a speed test of the drive you select, and reports its findings. 5. If the diagnostic program r eturns any error messages, call the Customer Support Center for service.[...]

Error messages Note: 1. In the charts, x can be any character . 2. The version of PC-Doctor referr ed to here is PC-Doctor for W indows. Message Solution 0176: System Security - The System has been tampered with. This message is displayed if you remove the Security Chip and reinstall it, or install a new one. T o clear the error , enter the BIOS Se[...]

Message Solution 0200: Hard disk error The HDD or SSD is not working. Make sure that the HDD or SSD is attached firmly . Run the BIOS Setup Utility; then make sure the drive is not disabled in the Startup menu. 021 x: Keyboard err or Make sure that ther e are no objects placed on the keyboard, or if you have one, the external keyboard. T urn off th[...]

Message Solution 0280: Previous boot incomplete Y our computer was previously unable to complete the boot process. T urn the computer off; then turn it on to start the BIOS Setup Utility . V erify the configuration and then restart the computer either by choosing the Exit Saving Changes option under the Restart item or by pressing F10. If you still[...]

Message Solution The power-on password pr ompt A power-on passwor d or a supervisor password is set. T ype the password and pr ess Enter to use the computer . If the power-on passwor d is not accepted, a supervisor password might have been set. T ype the supervisor password and pr ess Enter . If you still see the same error message, have the comput[...]

Message Solution Cannot boot from any device. Check the status of the device which you want to boot from. Device not found Check the device you want to boot from. Device error Check the device you want to boot from. No valid operating system Check that the operating system has no failure and is installed correctly . Excluded from boot or der Open t[...]

If one of the following error code messages is displayed on the screen, have the computer serviced: 02F4: EISA CMOS not writable 02F5: DMA test failed 02F6: Software NMI failed 02F7: Fail-safe timer NMI failed Fan error Thermal sensing error Errors without messages Problem: When I turn on the machine, nothing appears on the screen and the machine d[...]

Problem: When I turn on the machine, only a white cursor appears on a blank screen. Solution: Note: If you have modified a partition on your HDD or SSD by using a partition software, information about that partition, or the master boot recor d, may have been destroyed. 1. T urn off the computer , and then turn it on again. 2. If you still see only [...]

Memory problems Problem: Y our memory is not operating properly . Solution: 1. V erify that the memory is installed and seated correctly in your computer . It may be necessary to remove all added memories to test the computer with only the factory-installed memories, and then reinstall the memory one at a time to ensure a pr oper connection. For th[...]

Keyboard problems Problem: All or some keys on the keyboard do not work. Solution: For W indows V ista ® : 1. Click Start → Control Panel . 2. Click Hardware and Sound , and then click Keyboard . 3. Select the Hardware tab. In the Device Properties, make sur e that the Device Status is This device is working properly . For W indows XP: 1. Click [...]

Sleep (standby) or hibernation problems Problem: The computer enters sleep (standby) mode (the sleep/standby indicator turns on) immediately after Power-on self-test (POST). Solution: 1. Make sure that: v The battery is charged. v The operating temperature is within the acceptable range. See “Specifications” on page 66. 2. If these items are co[...]

Problem: While operating with the battery , the computer does not return from sleep (standby) mode, or the sleep (standby) indicator stays on and the computer does not work. Solution: The system may have entered sleep (standby) or hibernation mode automatically because the battery is depleted. 1. Connect the AC adapter to the computer . 2. If the s[...]

Computer screen problems Problem: Incorrect characters appear on the scr een. Solution: 1. Make sure that the operating system and the application pr ogram are installed correctly . 2. If they are installed and configur ed correctly , have the computer serviced. Problem: Missing, discolored, or bright dots appear on the scr een every time I turn on[...]

Problem: The screen is unr eadable or distorted. Solution: Make sure that: v The screen r esolution and color quality are correctly set. v The display device driver is installed correctly . v The monitor type is correct. T o check these settings, do as follows: For W indows V ista : 1. Right-click on the desktop, click Personalize , then click Disp[...]

Solution (continued): For W indows XP: 1. Right-click on the desktop, click Properties to open the Display Properties window , then click the Settings tab. 2. Check whether the screen r esolution and color quality are correctly set. 3. Click Advanced . 4. Click the Adapter tab. 5. Make sure that the corr ect device driver name is shown in the adapt[...]

Battery problems Problem: The battery does not charge. -or- The operating time for a fully charged battery is short. -or- The battery cannot be fully charged by the power -off method in the standard charge time for the computer . Solution: For details, see ″ Problem solving ″ in Access Help Problem: The computer does not operate with a fully ch[...]

Hard disk drive (HDD) or solid state drive (SSD) problems Problem: After setting a hard disk passwor d on the HDD or SSD of the computer , you moved the drive to another computer . Now you cannot unlock the hard disk password. Solution: Y our computer supports an enhanced password algorithm. Computers older than yours may not support such a securit[...]

Problem: Y ou cannot change or remove a har d disk password in the BIOS Setup Utility . Solution: A hard disk passwor d can be changed or removed only if the setting of Using Passphrase in the BIOS Setup Utility - enabled or disabled - is the same as it was when you set the password. If the Hard Disk x Password menu in the BIOS Setup Utility is gra[...]

Fingerprint reader problems Problem: Y ou cannot register or authenticate your finger . Solution: If your finger has any of the following conditions, you may not be able to register or authenticate it. v Y our finger is wrinkled, rough, dry , injured, stained, oily , or wet. v The surface of your finger is very differ ent from when you enrolled you[...]

Problem: When you start up your computer , the operating system does not start up from the device that should start it up. Solution: The device that starts up the operating system may not be included in the ″ Boot priority order ″ list in the BIOS Setup Utility . T o check whether the device is included in the ″ Boot priority order ″ list, [...]

RAID problems Problem: The RAID 0 volume is reported as ″ Failed. ″ Solution: One hard disk in the RAID 0 array may be missing or may have been damaged. If you have removed the disk, r einstall it, and then turn on the computer . Check the status of the RAID volume in Intel ® Matrix Storage Manager option ROM or Intel Matrix Storage Console. T[...]

Solution (continued): For using Intel Matrix Storage Manager option ROM : 1. Replace the hard disk drive, and then turn on the computer . 2. During the startup, the state of the RAID volume is shown as ″ Degraded, ″ and a prompt to r ebuild the volume is displayed on the screen. 3. Click Ye s to select a new hard disk drive. 4. The state of the[...]

34 ThinkPad ® W700 and W700ds Service and T roubleshooting Guide[...]

Chapter 4. Recovery options Introducing Rescue and Recovery If W indows is not running properly , use the Rescue and Recovery workspace to help solve or identify your problem. 1. T urn off the computer , and then turn it on again. 2. When the ThinkPad logo comes up, immediately press the ThinkV antage button. 3. After the Rescue and Recovery worksp[...]

Restoring the factory contents The complete backup of all the files and programs that Lenovo pr einstalled on your computer may have shipped on recovery discs with your computer or resides in a hidden pr otected area, or partition, of the HDD. Although hidden, the backups in the partition consume the drive space. Therefor e, when checking the capac[...]

Restoring the factory contents using the recovery discs If a set of recovery discs is enclosed with your computer , or you have created or purchased r ecovery discs, you can restore the factory contents by using the discs in the following procedur e: 1. Make sure that in the BIOS Setup Utility the startup sequence is set so that the system starts u[...]

38 ThinkPad ® W700 and W700ds Service and T roubleshooting Guide[...]

Chapter 5. Upgrading and replacing devices Replacing the battery Important: Read Safety and Warranty Guide befor e replacing the battery . T o replace the battery 1. T urn off the computer , or enter hibernation mode. Then disconnect the AC adapter and all cables from the computer . 2. Close the computer display , and turn the computer over . 3. Sl[...]

Upgrading the hard disk drive or solid state drive Important: Read Safety and Warranty Guide befor e replacing the HDD or SSD. Y ou can replace the solid state drive (SSD) or the hard disk drive (HDD) with a new one by following the procedur e below . Y ou can purchase a new HDD or SSD from your r eseller or Lenovo marketing representative. Note: v[...]

T o replace the HDD 1. T urn off the computer ; then disconnect the AC adapter and all cables from the computer . 2. Close the computer display , and turn the computer over . 3. Remove the battery . 4. Remove the screw that secur es the drive slot cover . 5. Remove the cover . Chapter 5. Upgrading and replacing devices 41[...]

6. Remove the drive by pulling out the tab. 7. Detach the rubber rails from the drive. 8. Attach the rubber rails to the new drive. 42 ThinkPad ® W700 and W700ds Service and T roubleshooting Guide[...]

9. Insert the drive into the drive bay; then press it firmly into place. 10. Attach the slot cover . 11 . Reinstall the screw . 12. Reinstall the battery . 13. T urn the computer over again. Connect the AC adapter and the cables to the computer . Chapter 5. Upgrading and replacing devices 43[...]

T o replace the SSD 1. T urn off the computer ; then disconnect the AC adapter and all cables from the computer . 2. Close the computer display , and turn the computer over . 3. Remove the battery . 4. Remove the screw that secur es the drive slot cover . 5. Remove the cover . 44 ThinkPad ® W700 and W700ds Service and T roubleshooting Guide[...]

6. Remove the drive by pulling out the tab. 7. Release the latch with your finger in the direction shown by the arr ow 1 , and lift up the bar 2 . Note: Do not remove the rubber pads attached to the side of the adapter . T o do so requires pulling hard, possibly damaging or br eaking them. Chapter 5. Upgrading and replacing devices 45[...]

8. Pull the tab to remove the SSD fr om its adapter . 9. Insert a new SSD into the adapter; then put the bar back in place and set the latch. 10. Insert the drive into the drive bay; then press it firmly into place. 11 . Attach the slot cover . 12. Reinstall the screw . 13. Reinstall the battery . 46 ThinkPad ® W700 and W700ds Service and T rouble[...]

14. T urn the computer over again. Connect the AC adapter and the cables to the computer . Replacing memory Important: Read Safety and Warranty Guide befor e replacing memory . Increasing memory capacity is an ef fective way to make programs run faster . Y ou can increase the amount of memory in your computer by installing a double data rate three [...]

5. Loosen the screws 1 on the memory slot cover; then r emove the cover 2 . 2 1 6. If the SO-DIMM is already in the memory slot, r emove it to make room for the new one by pressing out on the latches 1 on both edges of the socket at the same time, and pulling out the SO-DIMM 2 . Be sure to save it for future use. 1 1 2 48 Th[...]

7. Find the notch on the contact edge side of the SO-DIMM you are installing. Attention: T o avoid damaging the SO-DIMM, do not touch its contact edge. W ith the notched end of the SO-DIMM toward the contact edge side of the socket, firmly insert the SO-DIMM into the socket at an angle of about 20 degrees 1 ; then pivot it downwar d until it [...]

8. Reinstall the cover of the memory slot by aligning the side of the cover first 1 , and closing the cover . Then tighten the screws to secur e the cover 2 . Attention: When you have added or upgraded an SO-DIMM, do not use your computer until you have closed the memory slot cover . Never use the computer with the cover open. 1 1 3 2 9[...]

Chapter 6. Getting help and service Getting help and service If you need help, service, technical assistance, or just want more information about ThinkPad computers, you will find a wide variety of sources available from Lenovo to assist you. This section contains information about wher e to go for additional information about ThinkPad computers, w[...]

v Lenovo hardwar e repair - If the problem is determined to be caused by Lenovo hardwar e under warranty , trained service personnel are available to provide the applicable level of service. v Engineering change management - Occasionally , there might be changes that are r equired after a product has been sold. Lenovo or your r eseller , if authori[...]

visit the Support W eb site at http://www .lenovo.com/support/phone. If the number for your country or region is not listed, contact your Lenovo r eseller or Lenovo marketing repr esentative. Getting help around the world If you travel with your computer or relocate it to a country wher e your ThinkPad machine type is sold, your computer might be e[...]

Country or Region T elephone Number Brazil Sao Paulo region: (1 1) 3889-8986 Outside Sao Paulo region: 0800-701-4815 (Brazilian and Portuguese) Brunei 801-1041 (English, Bahasa, and Melayu) Canada 1-800-565-3344 (English and French) In T oronto only call 416-383-3344 Chile 800-361-213 188-800-442-488 (Spanish) China T echnical Support Line 800-990-[...]

Country or Region T elephone Number Estonia +372 66 00 800 +372 6776793 Finland +358-800-1-4260 (W arranty service and support) (Finnish) France Hardwar e 0810-631-213 (W arranty service and support) Software 0810-631-020 (W arranty service and support) (French) Germany 01805-25-35-58 (W arranty service and support) (German) Greece +30-210-680-1700[...]

Country or Region T elephone Number Mexico 001-866-434-2080 (Spanish) Middle East +44 (0)1475-555-055 Netherlands +31-20-514-5770 (Dutch) New Zealand 0800-733-222 (English) Nicaragua 001-800-220-1830 (Spanish) Norway 8152-1550 (W arranty service and support) (Norwegian) Panama 206-6047 001-866-434-2080 (Lenovo Customer Support Center- toll Fr ee) ([...]

Country or Region T elephone Number United Kingdom 08705-500-900 (Standard warranty support) (English) United States 1-800-426-7378 (English) Uruguay 000-41 1-005-6649 (Spanish) V enezuela 0-800-100-201 1 (Spanish) V ietnam 844-946-2000 (English and V ietnamese) Chapter 6. Getting help and service 57[...]

58 ThinkPad ® W700 and W700ds Service and T roubleshooting Guide[...]

Appendix A. W arranty information This Appendix provides information r egarding the warranty period and type of warranty service applicable to your Lenovo hardwar e product in your country or region. For the terms and conditions of the Lenovo Limited W arranty that applies to your Lenovo hardware product, see Chapter 3, W arranty Information in the[...]

Machine T ype Country or Region of Purchase W arranty period T ypes of W arranty Service 2763 US, Canada, Mexico, Brazil, Australia, and Japan Parts and Labor - 4 years 3 Battery pack - 1 year 1 Digitizer Pen - 1 year Other Parts and Labor - 4 years 4 Battery pack - 1 year 1 Digitizer Pen - 1 year T ypes of warranty service 1. Customer Replaceable [...]

to a designated service center . A courier will pick up your product and deliver it to the designated service center . Following its repair or exchange, the service center will arrange the return delivery of the pr oduct to you. 4. Customer Carry-In or Mail-In Service Under Customer Carry-In or Mail-In Service, your product will be repair ed or exc[...]

62 ThinkPad ® W700 and W700ds Service and T roubleshooting Guide[...]

Appendix B. Customer Replaceable Units (CRUs) Customer Replaceable Units (CRUs) are computer parts that the customer can upgrade or replace. Ther e are two types of CRU: self-service and optional-service. Self-service CRUs are easy to install. They may be standalone or latched, or requir e a screwdriver to remove a maximum of two scr ews, whereas o[...]

Note: Use only computer parts provided by Lenovo. For warranty information about the CRUs for your machine type, see Chapter 3, W arranty Information in the Safety and Warranty Guide . The following table provides a list of CRUs for your computer and tells wher e to find the replacement instructions. Service and T roubleshooting Guide Setup Instruc[...]

Appendix C. Features and Specifications Features Processor v See the system properties of your computer . Y ou can do this as follows: Click Start , right-click Computer (in W indows XP , My Computer ); then from the pull down menu select Properties . Memory v Double data rate three (DDR3) synchr onous dynamic random access memory Storage device v [...]

Interface v External-monitor connector v DVI connector v DisplayPort connector v IEEE 1394 connector v Stereo headphone jack v Microphone jack v 5 Universal Serial Bus (USB) connectors v RJ45 Ethernet connector v RJ1 1 Modem connector (on some models) v Serial Ultrabay Enhanced v Docking connector Optical drive v DVD drive v CD-R W/DVD drive v DVD [...]

Operating: 5.0°C to 35.0°C (41°F to 95°F) Non-operating: 5.0°C to 43.0°C (41°F to 109°F) – At altitudes above 2438 m (8000 ft) Maximum temperature when operating under the unpr essurized condition: 31.3°C (88° F) Note: When you charge the battery pack, its temperatur e must be at least 10°C (50°F). v Relative humidity: – Operating: [...]

68 ThinkPad ® W700 and W700ds Service and T roubleshooting Guide[...]

Appendix D. Notices Notices Lenovo may not offer the pr oducts, services, or features discussed in this document in all countries. Consult your local Lenovo repr esentative for information on the products and services curr ently available in your area. Any refer ence to a Lenovo product, program, or service is not intended to state or imply that on[...]

information contained in this document was obtained in specific environments and is presented as an illustration. The r esult obtained in other operating environments may vary . Lenovo may use or distribute any of the information you supply in any way it believes appropriate without incurring any obligation to you. Any refer ences in this publicati[...]

v Connect the equipment into an outlet on a circuit dif ferent from that to which the receiver is connected. v Consult an authorized dealer or service repr esentative for help. Properly shielded and gr ounded cables and connectors must be used in order to meet FCC emission limits. Proper cables and connectors ar e available from Lenovo authorized d[...]

Standard EN 55022. The limits for Class B equipment wer e derived for typical residential envir onments to provide reasonable pr otection against interference with licensed communication devices. EU-EMC Directive (2004/108/EC) EN 55022 class B Statement of Compliance Deutschsprachiger EU Hinweis Hinweis für Geräte der Klasse B EU-Richtlinie zur E[...]

Informationen in Hinsicht EMVG Paragraf 4 Abs. (1) 4: Das Gerät erfüllt die Schutzanforderungen nach EN 55024 und EN 55022 Klasse B. Japanese VCCI Class B statement Japanese statement of compliance for products less than or equal to 20 A per phase EU WEEE Statements The W aste Electrical and Electronic Equipment (WEEE) mark applies only to countr[...]

Notice for users in the U.S.A. California Perchlorate Information: Products containing CR (manganese dioxide) lithium coin cell batteries may contain perchlorate. Perchlorate Material — special handling may apply . See the flowing web site: http://www .dtsc.ca.gov/hazardouswaste/perchlorate ENERGY ST AR model information ENERGY ST AR ® is a join[...]

been inactive for a specified length of time: W indows XP W indows V ista v Power plan: Energy Star at AC mode T urn off monitor: After 10 minutes T urn off har d disks: After 15 minutes System standby: After 25 minutes System hibernates: Never v Power plan: Energy Star at AC mode T urn off the display: After 10 minutes Put the computer to sleep: A[...]

6. Click the Power Management tab. 7. Clear the Allow this device to bring the computer out of standby check box. 8. Click OK . Notice for Regulatory information The latest Regulatory Notice has been uploaded on the W eb site. T o refer to it, go to http://www .lenovo.com/think/support, click T roubleshooting, and then click User’s guides and man[...]

T rademarks The following terms are trademarks of Lenovo in the United States, other countries, or both: Lenovo Rescue and Recovery ® ThinkLight ® ThinkPad ® ThinkV antage ® T rackPoint ® Ultrabay W ake on LAN is a registered trademark of International Business Machines Corporation in the United States, other countries, or both. Intel is a reg[...]

78 ThinkPad ® W700 and W700ds Service and T roubleshooting Guide[...]

Index A AC adapter troubleshooting 27 Access Help 1, 9, 12 B battery replacing 39 troubleshooting 27 BIOS Setup Utility 10 initializing 36 C carrying the computer 4 cleaning computer cover 6 computer display 6 keyboard 6 computer display cleaning 6 computer screen troubleshooting 24 CRU (customer replaceable units) 63 Customer Replaceable Unit (CRU[...]

troubleshooting (continued) battery 27 computer screen 24 error messages 13 errors without messages 18 fingerprint reader 30 keyboard 21 memory 20 password 20 pointing device 21 raid problems 32 sleep or hibernation 22 startup problems 30 storage device 28 U upgrading devices 39 W warranty information 59 W eb help 51 worldwide support telephone lis[...]

[...]

Part Number: 45N3646 Printed in China (1P) P/N: 45N3646[...]