Lexmark 350d manual

www.lexmark.com User’s Guide June 2006 Lexmark and Lexmark with diamond design are trademarks of Lexmark International, Inc., registered in the United States and/or other countries. © 2006 Lexmark International, Inc. All rights reserved. 740 West New Circle Road Lexington, Kentucky 40550 E350d and E352dn[...]

2 Edition:June 2006 The following paragraph does not apply to any country where such provisions are inconsistent with local law: LEXMARK INTERNATIONAL, INC., PROVIDES THIS PUBLICATION “AS IS” WITHOUT WARRANTY OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICU[...]

3 Contents Chapter 1 : Learning about the printer .............................................................................. 5 Printer overview ................................................................................................................................ ............... 5 U nderstanding the control panel ......................[...]

4 Contents Chapter 7 : Troubleshooting ............................................................................................. 50 Online customer support ................................................................................................................................ 50 Calling for service ......................................[...]

Learning about the printer 5 1 Learning about the printer Printer overview CAUTION: Do not set up this product or make any electrical or cabling connections, such as the power cord or telephone, during a lightning storm. T he following illustration shows a front view of the printer with its f eatures labeled . 1 150-sheet output bin 5 Manual feeder[...]

Printer overview 6 Learning about the printer The following illustration shows a rear view of the printer with its features labeled. 1 Rear e xit 5 USB connect 2 Power button 6 Parallel connect 3 Power connect 7 Ethernet connect 4 Dust cover (not available for some m odels)[...]

Printer overview 7 Learning about the printer A number of menus are available to make it easy for you to change printer settings. The diagram shows the menu index on the control panel and the menus and items available under each menu. For more information about menus and menu items, see the Menus and Messages guide on the Software and Documentation[...]

U nderstanding the control panel 8 Learning about the printer U nderstanding the control panel The control panel consists of these items: • A 2- line l iquid crystal display (LCD) that s how s t ext • Six b uttons: Stop , Menu (with Left Men u , Selec t , and Right Men u ), Back , and Go • An in dicator ligh t Note: A label located on the ins[...]

U nderstanding the control panel 9 Learning about the printer The use of the buttons and the layout of the display are described in the following table. Button or control panel item Function Display The display shows messages describing the current state of the printer and indicating possible printer problems you must resolve. The top line of the d[...]

Understanding print media guidelines 10 2 Understanding print media guidelines Print media is paper, card stock, transparencies, labels, and envelopes. The last four are sometimes referred to as specialty media . The printer provides high-quality printing on a variety of media. A number of things must be considered concerning print media before pri[...]

S electing print media 11 Understanding print media guidelines S electing print media Selecting the appropriate print m edia for the printer helps you avoid printing problems. The following sections contain guidelines for choosing the correct print media for the printer : • Pa p e r • T ransparencies • Envelopes • Labels • Card stock Pa p[...]

S electing print media 12 Understanding print media guidelines Smoothness The degree of smoothness of paper directly affects print quality. If the paper is too rough, the toner does not fuse to the paper properly, resulting in poor print quality. If the paper is too smooth, it can cause paper feeding or print quality issues. Smoothness needs to be [...]

S electing print media 13 Understanding print media guidelines Selecting paper Proper paper loading helps prevent jams and ensures trouble-free printing. To help avoid jams or poor print quality: • Always use new, undamaged paper. • Flex the paper stack back and forth. Do not fold or crease the paper. Straighten the edges on a level surface. ?[...]

S electing print media 14 Understanding print media guidelines Printing on letterhead Check with the manufacturer or vendor to determine whether the chosen preprinted letterhead is acceptable for laser printers. Page orientation is important when printing on letterhead. Use the following table for help when loading l etterhead in th e media sources[...]

S electing print media 15 Understanding print media guidelines Envelopes Try a sample of any envelope you are considering using with the printer before buying large quantities. For instructions on loading envelopes, se e Loading the manual feede r on page23 . When printing on envelopes: • To achieve the best possible print quality, use only high-[...]

Storing print media 16 Understanding print media guidelines • Do not use label sheets that have adhesive to the edge of the sheet. Zone coating of the adhesive at least 1 mm (0.04 in.) away from edges is recommended. Adhesive material contaminates the printer and could void the warranty. • If zone coating of the adhesive is not possible, remove[...]

A voiding jams 17 Understanding print media guidelines A voiding jams Use appropriate print media (paper, transparencies, labels, and card stock) to help ensure trouble-free printing. For more information, se e What types of print media can be loaded? on page10 . Note: Try a limited sample of any print media you are considering using with the print[...]

Printing 18 3 Printing This chapter covers information about loading print media, sending a job to print, printing confidential jobs, canceling a print job, printing a menu settings page, and printing a font list. For tips on paper jam prevention and print media storage, see A voiding jams on page17 or Storing print media on page16 . Loading the 2 [...]

Loading the 2 50-sheet tray 19 Printing 2 Adjust t he rear paper guide, t o the correct position for the size print media you are loading . Note: There should be a slight gap between the rear paper guide and the paper stack. 3 Flex the sheets back and forth to loosen them, then fan them. Do not fold or crease the print media. Straighten the edges o[...]

Loading the 2 50-sheet tray 20 Printing 5 Adjust the two side paper guides to touch lightly against the sides of the paper stack. 6 I nsert the 250-sheet tray.[...]

Loading the 2 50-sheet tray 21 Printing 7 Extend the paper support on the output bin. E xtending the tray for legal -size or folio -s ize paper To load legal -size or folio -s ize paper, extend the paper tray. You may also attach a d ust cover (if available) on the back of the printer to protect the tray while it is extended. 1 Press down on the la[...]

Loading the 2 50-sheet tray 22 Printing Attaching the dust cove r The dust cover helps protect the tray from the environment. It also keeps the tray from being knocked out of position while it is extended. Attach the dust cover to the back of the printer by aligning the tabs on the cover to the holes on the printer, then snap the cover into place. [...]

Loading the manual feede r 23 Printing Loading the manual feede r The manual feeder is located at the front of the printer and can only feed one sheet of print media at a time. For information on acceptable print media to use in the manual feeder, see What types of print media can be loaded? on page10 . To load the manual feeder: 1 Place a sheet of[...]

Linking trays 24 Printing Linking trays Tray linking enables the automatic linking feature for trays when you load the same size and type of print media in multiple sources. The printer automatically links the trays; when one tray is empty, print media feeds from the next linked tray. For example, if you have the same size and type of print media l[...]

C ance l ing a print job 25 Printing C ance l ing a print job There are several methods for canceling a print job. • Canceling a job from the printer control panel • Canceling a job from a computer running Windows – Canceling a job from the taskbar – Canceling a job from the desktop • Canceling a job from a Macintosh computer – Cancelin[...]

Printing the menu settings page 26 Printing Canceling a job from a Macintosh computer Canceling a job from a Macintosh computer running Mac OS 9.x When you send a job to print, the printer icon for your selected printer appears on the desktop. 1 Double-click the printer icon on your desktop. A list of print jobs appears in the printer window. 2 Sel[...]

P rinting a network setup pag e 27 Printing P rinting a network setup pag e If the printer is attached to a network, print a network setup page on the printer to verify the network connection. This page also provides important information that helps in configuring for network printing. 1 Make sure the printer is on and Ready appears. 2 From the con[...]

Installing options 28 4 Installing options Accessing the system board 1 Remove the 250-sheet paper tray. CAUTION: To install memory, you must access the printer system board. Turn the printer off, and unplug the power cord from the wall outlet before continuing.[...]

Accessing the system board 29 Installing options 2 Press the button on the left side of the printer to release and lower the front door. 3 Open the rear exit door.[...]

Accessing the system board 30 Installing options 4 Press both buttons on the front right side of the machine to release the side access door. 5 Loosen the four screws on the cover, but do not remove them completely. 6 Slide the cover to the left until the screws fit into the keyholes on the cover. 7 Remove the cover and set it aside.[...]

Adding a memory card 31 Installing options Adding a memory card The system board has one connector for an optional memory card. Note: Memory options designed for other Lexmark printers may not work with your printer. 1 Access the system board (see Accessing the system board on page28 ). 2 Push open the latches on both ends of the memory connector. [...]

Adding a flash memory card 32 Installing options Adding a flash memory card Note: Flash memory card options designed for other Lexmark printers may not work with your printer. 1 Access the system board (see Accessing the system board on page28 ). 2 Unpack the flash memory card. Note: There are two sets of holes on the system board for flash memory [...]

Installing an optional 250-sheet drawer or 550-sheet drawe r 33 Installing options Installing an optional 250-sheet drawer or 550-sheet drawe r P lace the printer unit directly on top of the 250-sheet drawer or 550-sheet drawer. CAUTION: Turn the printer off, and unplug the power cord from the wall outlet before continuing.[...]

R ecognizing installed options 34 Installing options R ecognizing installed options The printer driver should automatically recognize the newly-installed option when the printer is turned on. If it does not, you can add the appropriate option manually. Note: If you have not installed your printer driver yet, follow the appropriate instructions on t[...]

Maintaining the printer 35 5 Maintaining the printer Periodically, you need to complete certain tasks to maintain optimum print quality. These tasks are covered in this chapter. If several people are using the printer, you may want to designate a key operator to do the setup and maintenance of your printer. Refer printing problems and maintenance t[...]

Ordering supplies 36 Maintaining the printer The recommended supplies specifically designed for the printer are: Part numbe r Descriptio n Average cartridge yield * World Wide E250X22G Photoconductor kit 30 ,000 standard pages † For the USA and Canada 1 E250A21A Toner Cartridge 3,500 standard pages 1 E250A11A Return Program Toner Cartridge 3,500 [...]

Ordering supplies 37 Maintaining the printer Ordering a toner cartridge When the 88 Toner lo w message appears, you should order a new to n er cartridge. You can print a few hundred pages after the 88 Toner lo w message appears. You need t o have a new toner c artridge available when the current one no longer prints satisfactorily. Changing a toner[...]

Ordering supplies 38 Maintaining the printer 3 Remove the toner cartridge. a Press the release button on the base of the print cartridge assembly. b Grasp the handle, pulling up and out to remove the toner cartridge. 4 Unpack the new toner cartridge. Note: You can use the packing material from the new toner cartridge to ship the old toner cartridge[...]

Photoconductor kit end-of-life 39 Maintaining the printer 6 Install the new toner cartridge by aligning the white rollers on the toner cartridge with the white arrows on the tracks of the photoconductor and pushing the toner cartridge in as far as it will go. The toner cartridge clicks into place when correctly installed. 7 Close the front door. 8 [...]

Photoconductor kit end-of-life 40 Maintaining the printer Changing a photoconductor kit Warning: When replacing a photoconductor kit, do not leave the new photoconductor kit exposed to direct light for an extended period of time. Extended light exposure can cause print quality problems. 1 Turn the printer off. 2 Remove the print cartridge assembly.[...]

Photoconductor kit end-of-life 41 Maintaining the printer 5 I nstall the toner cartridge into the new print cartridge assembly by aligning the white rollers on the toner cartridge with the white arrows on the tracks of the photoconductor and pushing the toner cartridge in as far as it will go. The cartridge clicks into place when correctly installe[...]

Maintenance kit 42 Maintaining the printer M aintenance kit 80 Scheduled ma intenance appears on the display after 120 ,000 pages have printed to let you know it is time to replace printer maintenance items. Order a maintenance kit when 8 0 Scheduled ma intenance first appears on the display. The maintenance kit contains a media exit guide and all [...]

Clearing jams 43 6 Clearing jams By carefully selecting print media and loading it properly, you should be able to avoid most paper jams. For more information on avoiding paper jams, see A voiding jams on page17 . If jams do occur, follow the steps outlined in this section. To resolve the paper jam messages, you must clear the entire paper path, an[...]

Clearing a j am 44 Clearing jams Clearing a j am W e recommend clearing the entire paper path when a paper jam occurs. 1 Open the 250-sheet t ray. If necessary, remove the tray from the printer. 2 Remove the jammed media.[...]

Clearing a j am 45 Clearing jams 3 Press down on the green duplex flap to release jammed pages from the duplex area, and then remove any crumpled paper. 4 Install the 250-sheet tray.[...]

Clearing a j am 46 Clearing jams 5 Open the front door, and remove the print cartridge assembly. 6 Lift the green flap at the front of the printer, and then remove the jammed pages beneath it. CAUTION: The fuser or fuser area may be hot.[...]

Clearing a j am 47 Clearing jams 7 O pen the rear exit, and remove the jammed pages. 8 After you have cleared the jams, reinstall the print cartridge assembly, and make sure all printer doors are c losed. 9 Press . Note: Jam recovery is set to Auto by default. When jam recovery is set to Auto, the memory that holds the image of a page may be reused[...]

Clearing a j am 48 Clearing jams Clearing a jam in the manual feeder 1 Remove the paper from the manual feeder. 2 Open the front door, and remove the print cartridge assembly .[...]

Clearing a j am 49 Clearing jams 3 Lift the green flap at the front of the printer, and then remove the jammed pages beneath the flap. 4 O pen the rear exit door , and remove the jammed pages. 5 After you have cleared the jams, reinstall the print cartridge assembly, and make sure all printer doors a re closed. 6 Press . Note: Jam recovery is set t[...]

Troubleshooting 50 7 Troubleshooting Online customer support Customer support is available on the L exmark Web site at www.lexmark.com . Calling for service When you call for printer service, describe the problem you are experiencing, the message on the display, and the troubleshooting steps you have already taken to find a solution. You need to kn[...]

P rinting multiple-language PDFs 51 Troubleshooting P rinting multiple-language PDFs Solving printing problems Symptom Cause Solution Some documents do not print. The documents contain unavailable fonts. 1 Open the document you want to print in Adobe Reader. 2 Click the printer icon. The Print dialog appears. 3 Select t he Print as image check b ox[...]

Turning on Reduced Curl mode 52 Troubleshooting Turning on Reduced Curl mode If the print media is curled once it exits the printer, Reduced Curl mode can be turned on to help reduce the problem. However, before turning this mode on, you should try the possible solutions offered in Troubleshooting. For more information, see The paper is curled once[...]

S olving option problems 53 Troubleshooting 6 Press to save. The control panel returns to Config Menu / Reduced Curl . 7 Press until Exit Config Menu appears, and then press . Activating Menu Changes appears. Reduced Curl mode is turned on. Resetting the Printer appears briefly followed by Performing Self Test , and the printer returns to Ready . S[...]

Solving service message issues 54 Troubleshooting Solving service message issues Solving paper feed problems Problem Solution Service messages A service message indicates printer failure that may require service. Turn the printer off, wait about 10 seconds, and then turn the printer on. If the error recurs, write down the error number, the problem,[...]

S olving print quality problems 55 Troubleshooting S olving print quality problems The information in the following table may help you solve print quality problems. If these suggestions do not correct the problem, call for service. You may have a printer part that requires adjustment or replacement. Problem Action Print is too light. • The toner [...]

S olving print quality problems 56 Troubleshooting Entire page is white. • Make sure the packaging material is removed from the photoconductor kit. • Check the photoconductor kit and toner cartridge to be sure they are i nstalled correctly . • Replace the photoconductor kit. Streaks appear on the page. • If you are using preprinted forms, m[...]

S olving print quality problems 57 Troubleshooting Part or all of the page is printed in black. Check the photoconductor kit to see if it is installed correctly. The job prints, but the top and side margins are incorrect. • Make sure the Paper Size setting in the Paper menu is correct. • Make sure the margins are set correctly in your program. [...]

S olving print quality problems 58 Troubleshooting The Quality menu control panel options can be adjusted to help improve print quality. In addition, the Enhance Fine Lines and Gray Correction options can be enabled to improve print quality. These settings are available on the driver and on the printer Embedded Web Server (EWS) interface. For more [...]

Cleaning the printhead lens 59 Troubleshooting Cleaning the printhead lens Some print quality problems can be solved by cleaning the printhead lens. 1 Turn the printer off. 2 Press the button on the left side of the printer to release and lower the front door. 3 Remove the print cartridge assembly by pulling on the toner cartridge handle. Note: Do [...]

Cleaning the printhead lens 60 Troubleshooting 5 Gently wipe the printhead lens with a clean, dry, lint-free cloth. Warning: Not using a clean, dry, lint-free cloth may result in damage to the printhead lens. 6 Install the print cartridge assembly into the printer by aligning the arrows on the guides of the print cartridge assembly with the arrows [...]

Administrative suppor t 61 8 Administrative suppor t D isabling control panel menus Since many people could be using the printer, an administrator may choose to lock the control panel menus to keep others from changing menu settings from the control panel. Note: Disabling the control panel menus does not prevent access to Print and Hold functionali[...]

Restoring factory default settings 62 Administrative suppor t Restoring factory default settings When you first enter the printer menus from the control panel, you may notice an asterisk (*) to the left of a value in the menus. This asterisk indicates the factory default setting . These settings are the original printer settings. (Factory defaults [...]

S etting security using the Embedded Web Server (EWS) 63 Administrative suppor t Setting the system password Setting the system password protects configuration of the Embedded Web Server. A system password is also required for Secure mode and confidential communication with MVP. To set the system password: 1 Open your Web browser. In the address li[...]

S etting security using the Embedded Web Server (EWS) 64 Administrative suppor t Locking the control panel menus Control panel M enu Lockout lets you create a PIN number and choose specific menus to lock. Each time a locked menu is selected, the user will be prompted to enter the correct PIN at the control panel. The PIN does not affect any access [...]

Notices 65 Notices Conventions Electronic emission notices Federal Communications Commission (FCC) compliance information statement The Lexmark E350d and E352dn (4512-420 and 4512-430) have been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC Rules. Operation is subject to the following two co[...]

Electronic emission notices 66 Notices European Community (EC) directives conformity This product is in conformity with the protection requirements of EC Council directives 89/336/EEC and 73/23/EEC on the approxim ation and harmonization of the laws of the Member States relating to electromagnetic compatibility and safety of electrical equipment de[...]

Noise emission levels 67 Notices Noise emission levels The following measurements were made in accordance with ISO 7779 and reported in conformance with ISO 9296. Product energy consumption The following table documents the power consumption characteristics of the product The power consumption levels listed in the previous table represent time-aver[...]

Waste from Electrical and Electronic Equipment (WEEE) directive 68 Notices Waste from Electrical and Electronic Equipment (WEEE) directive The WEEE logo signifies specific recycling programs and procedures for electronic products in countries of the European Union. W e encourage the recycling of our products. If you have further questions about rec[...]

Statement of Limited Warranty for Lexmark E350d and E352dn 69 Notices If this product does not function as warranted during the warranty period, contact a Remarketer or Lexmark for repair or replace ment (at Lexmark's option). If this product is a feature or option, this statement applies only when that feature or option is used with the produ[...]

Statement of Limited Warranty for Lexmark E350d and E352dn 70 Notices Additional rights Some states do not allow limitations on how long an implied warranty lasts, or do not allow the exclusion or limitation of incid ental or consequential damages, so the limitations or exclusions contained above may not apply to you. This limited warranty gives yo[...]

71 I ndex Numerics 150-sheet output bin 5 250-sheet tray 5, 14 550-sheet drawer 5, 14, 33 installing 33 A adjusting paper tray 19 automatic tray linking 24 C canceling jobs from a computer running Windows 25 from a Macintosh computer 26 card stock 16 guidelines 10 cleaning the printhead lens 59 control panel 8, 27 disabling menus 61 enabling menus [...]

72 I ndex P panel, control 8 paper letterhead 13 preprinted forms 13 recommended types 11 unsatisfactory types 12 paper guide 19 paper support 5 paper tray adjustment 19 photoconductor kit changing 40 end-of-life 39 ordering 39 recycling 42 preprinted forms 13 print cartridge See toner cartridge print media jams avoiding 17 print media specificatio[...]