Lexmark X500N manual

X500n, X502n User's Guide April 2007 www.lexmark.com Lexmark and Lexmark with diamond design are trademarks of Lexmark Inter national, Inc., registered in the United States and/or o ther countries. All other trademarks are the pr oper ty of their respective ow ners. © 2007 Lexmark International, Inc. All rights reserved. 740 West New Circle R[...]

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Contents Safety information .......... ................... ........................................ ................... .................9 Learning abou t the printer.. .................... ...................... ................ .................. ............10 Configured models.................... ............. ................... ..............[...]

Storing paper..................................................... ........................................ ........................................43 Supported paper sizes, types, and weights...................................................................................... .44 Supported paper sizes........ ................. .......... ... ....[...]

Changing the Document Size se tting ............ ............. ................. ................. ............. ................. .... ......... ... 59 Adjusting the scan resolution ............... ............. ................. ............... ................. ................. .... ......... ........... 59 Making a scanned image lighter or dar[...]

Paper jam in the ADF......................................... ................... ........................... ................... . .............77 Understanding printer menus.... ...................................................................... ...........81 Menus list.................. ................. .................... .................[...]

Using the Embedded Web Server........................................ ........................... ............................... .116 Troubleshooting....... ...................... .................... ...................... ...................... ............117 Online customer support................... .............. ................. ..........[...]

Transparency print quality is poor .............. ................ ................. ................. ................. ............ ........... .... 131 Gray background ................ ................. .......... ... ................. ............... .............. ................ .... .......... ............ 131 Uneven print density ..... ...[...]

Safety information Connect the power supply cord to a pro perly grounded el ectric al outl et that is near the product and easily accessible. Use only a 26 AWG or la rger telecommu nications (RJ-11) cord when connecting this product to th e public switched telephone network. Refer service or rep airs, other than those described in the user docume n[...]

Learning about the printer Configured models Basic model The following illustrations s how the basic printer model. 1 Automatic Document Feeder (ADF) 2 Paper guides 3 ADF paper support 4 Scanner cover 5 Control panel 6 Paper support 7 Standard exit bin 8 Standard 250-shee t tray (Tray 1) 9 Scanner glass 10 Scanner lock 10[...]

11 Rear hinges 12 Power switch 13 Power supply port 14 Ethernet p ort 15 USB port 16 EXT port 17 LINE port 11[...]

Fully configured model The following illustration shows the fully configur ed printer model. The basic model can be fully conf igured by adding a 530-sheet drawer. The asterisk (*) indicates the drawer is optional. 1 Optional 530-sheet drawer (Tray 2)* 12[...]

Understanding the control panel Control panel item Description 1 Quick access panel The buttons on the quick access panel prov ide dire ct access to pre-programmed fax numbers and scan destina tions. • Up to 20 entries can be stored in the Qu ick Dial directory for on e-touch access to fax numbers. Note: You can set up Quick Dial entries usin g t[...]

Control panel item Description 8 Fax Activate Fax mode. Note: The Fax function is not available on al l models. 9 Image quality Access the copy, scan, and fax quality options. 10 Directory Access pre-programmed fax numbers and scan destin ations. • Up to 50 entries can be stored in the Speed Dia l directory. • Up to 20 entries can be stored in [...]

Control panel item Description 15 Black Start Start copying or scanning in black and white. 16 Color Start Start copying or scanning in color. 17 Select Accept menu sele ctions and set tings. 18 Navigation buttons • Press or to scroll through menu lists. • When Ready appears on th e display, press or to enter the menus. 19 Back Return to t he p[...]

Getting the printer ready to fax The following connection me thods may not be applicable in all countries or regio n s. CAUTION: Do not use the fax feature during a lightning storm. Do not set up this product or make any el ectrical or cabling connections, such as the power suppl y cord or telephone, du ring a lightning s torm. Choosing a fax conne[...]

Note: If you have DSL, do not connect the printer using a spli tter because the fax feat ure may not work correctly. 1 Connect the adap ter to the telepho ne cord that came with the printer. Note: The UK adapter is shown. Your adapter may look different, but it will fi t the telephone outlet used in your location. 2 Connect the telep hone line of y[...]

Warning: Do not touch cable s or the printer in the area shown while actively sending or receiving a fax. Country/region • Saudi Arabia • United Arab Emirates • Egypt • Bulgaria • Czech Republic • Belgium • Australia • South Africa • Greece • Israel • Hungary • Poland • Romania • Russia • Slovenia • Spain • Turkey [...]

Country/region • Germany • Austria • Switzerland There is a plug in stalled in the EXT port of the printer. This plug is n e cessa ry for the prop er functioning of the printer. Note: Do not remove the plug. If you remove it, other telecommunications devices in your home (su ch as telephones or answering machines ) may not work. Connecting di[...]

Connecting directly to a tele phone wall jack in Germany Connect the printer directly to a telephone wall ja ck to send and receive fa xes without using a computer. Note: In Germany (a nd some other co untries), the pr inter ships with a special RJ-11 plug in the EXT port. Do not remove the RJ-11 plug. It is required for both the fax and telep hone[...]

5 If you would like to use the same line for recording me ssages on your answering machine, connect a second telephone line (no t provided) between th e answering mach ine and the other N slot of the telephone wal l jack. Connecting to a telephone Connect a telepho ne to the printer to use the fax line as a normal telephone line. Then set up the pr[...]

3 Remove the protective plug from the EXT port of the printer. 4 Connect the other te lephone cord to a telephone, and then plug it into the EXT port of the printer. Connecting to an answering machine Connect an answering m achine to the printer to receive both incom ing voice messages and faxes. Note: Setup steps may vary dependin g on your countr[...]

2 Connect one telep hone cord into the LINE port of the prin ter, and then pl ug it into an acti ve telephone wall jack. 3 Remove the protective plug from the EXT port of the printer. 4 Connect a second telephone cord from the telephone to the answering machine. 5 Connect a third telephone cord from the answering machine to the EXT port of the prin[...]

Connecting to a com puter with a modem Connect the printer to a computer with a modem to send faxes from the software program. Note: Setup steps may vary dependin g on your country or region. 1 Make sure you have the following: • A telephone • A computer wi th a modem • Three telephone cords • A telephone wall jack 2 Connect a telephon e co[...]

4 Connect a second telephone cord from the telephone to the computer mod em. 5 Connect a third tele phone cord from the computer modem to the EXT port of the printer. Setting the outgoing fax name and number To have the design ated fax name and fax n umber printed on outgoing faxes: 1 From the control panel, pr ess . 2 Press or repeatedly until Adm[...]

3 Press or repeatedly until Date/Tim e Setup appears, and then pre s s . 4 Press or repeatedly until Date Set ting appears, and then pre s s . 5 Press or repeatedly until Year , Month , Date , or Date Format appears, and then press . 6 Press or repeatedly, or use th e keypad, to adjust the date item selected, and then p r ess . 7 Press to adj ust a[...]

Installing options Installing a 530-sheet drawer The printer supports one optional draw er which allows an ad ditional 5 30 sheets of paper to be loaded . CAUTION: If you are installing a 530- sheet drawer after setting up the printer, turn the printer off, and unplug the power co rd before cont inuing. 1 Unpack the 53 0-sheet draw er, and remove a[...]

Securing the 530-sheet drawer to the printer 1 Align one bracket with the hole on the right si de of the pr inter as shown. Press th e brac ket flat against the printer, and then tighten the thu mbscrew. 2 Starting at the front of the pr inter, push the right side cov er onto the print er, fitting each s lot on t he cover ov er its corresponding ta[...]

3 Align the ot her bracket with the hole on the left sid e of the printer as shown. Press the bracket flat against the printer, and then ti ghten the thumbscrew. 4 Starting at the front of the printer, push the left side co ver onto the printer, fitting ea ch slot on the cover over its corresponding tab o n the drawer in or der to cover the gap bet[...]

1 Ethernet port 2 USB symbol 3 USB port 30[...]

Loading paper and specialty media This section shows how to load the standard tray (250-she et tray) and th e optional 530-sheet tray which is part of the optional 530-she et drawer. It also inclu des informatio n about the standard exit bin. Loading trays The printer has two trays to se lect from: the standard tray (Tray 1), also known as the 250-[...]

Note: Notice the size indicators on the bo ttom of the tray on bo th sizes of the guid e. Use these indicators for help positioning th e guide. This second illustration shows th e tabs and size indicators fo r the optional 530-sheet tray. 3 Squeeze th e width guide ta bs together a s shown, and s lide the width gu ide to the correct p osition for t[...]

This second illustration shows the tabs , the size indi cators, and the load line for the optiona l 530-sheet tray. 4 Flex the sheets back and forth to loosen them, and then fan them. Do not fold or crease the paper. Straighten the edges on a le vel surface. 5 Load the pape r stack with the recommended print side faceup. Lo ad the stack toward the [...]

6 Align the tray, and insert it. Converting the standard tray to a legal-size tray The standard tray (Tra y 1), also known as the 250-sheet tray, can be extended to ma ke the 250-sheet legal-size tray (Tray 1). Note: Not all models come with a universal tray. You ma y need to purchase a legal-size tray separa t ely. To extend the standard tray: 1 G[...]

2 Using a coin or a flat h ead screw driver, unlock the tray on each side. 3 Fully extend the tray u n til the locking tabs are in the LG L position. 4 Lock the tray on e ach side. 35[...]

5 Slide the paper guide to the legal position. 6 Attach the dust cover. 7 Load the paper stack with the recommended pr int sid e faceup, and close the d u st cover. When loading preprint ed letterhead, place th e h e ader toward the rear of the tray. 36[...]

8 Align the tray, and insert it. Setting the Paper Type 1 Make sure the printe r is on and Ready app ears. 2 From the control panel, pr ess . 3 Press or repeatedly until Machine Set tings appears, and then press . 4 Press or repeatedly until Paper Se ttings appears, and then press . 5 Press or repeatedly until Paper Type appears, and then press . 6[...]

3 Lower the paper su pport into place so that it is now at an ang le. The paper support is inclined so the paper now re mains in a neater stac k in the standard exit bin. Note: Do not leave the pape r support inclined if you are printing transparencies. Doin g so may cause creases in the transparencies. Linking trays Tray linking enables th e autom[...]

Paper and specialty media guide Paper guidelines When printing on specialty media, use the printer control panel to set the corre c t Paper Type. Paper characteristics The following paper characteristics affect pr int quality and re liability. Consider these char acteristics when eval uating new paper stock. Weight The printer can automatica lly fe[...]

Unacceptable paper The following pape r types are not recommen ded for use with the printe r: • Chemically treated pape rs used to make copies wi thout carbon pa per, also known as carbonless papers, carbonless cop y paper (CCP), or no carbon requ ired (NCR) paper • Preprinted papers with chemicals that may contaminate the printer • Preprinte[...]

Page orientation is important when printing on letterhe ad. Use the following table for help whe n loading letterhead: Paper so urce Print side Top of page Tray 1 (250-sheet tray) Note: Tray 1 can be adjusted to fit either letter- or legal-size pa per. Letterhead faceup Letterhead goes toward the rear of the tray Tray 2 (Optional 530-shee t tray) L[...]

– Have postage stamps attached – Have any exposed adhesive when the fla p is in the sealed or close d position – Have bent corners – Have rough, co ckle, or laid finishes • Adjust the width guide to fit the width of the envelopes. • Load only one size o f envelope at a time in the tray. Envel opes may only be loaded in the stan dard tra[...]

• Use labels designed spe cifically for la ser printers, except vinyl labels. Check with the manufacturer or vendor to verify that label adhesives, face sheet (printable st ock), and topcoats can withst and temperatures up to 180° C (356°F) and p ressure up to 30 psi without delaminating, oo zing around t he edges, or r eleasing haza rdous fume[...]

Supported paper sizes, types, and weights The following tables provid e informati on on standard and optional paper sources and the types of paper they suppo rt. Note: For an unlisted paper size, se lect the closest larger listed size. For information on ca rd stock and labels, see the Card Stock & Label Guide Supported paper sizes Paper size D[...]

Paper size Dimensions Standard 250-sheet letter-size tray (Tray 1) 250-sheet legal-size tray (Tray 1) Optional 530- sheet tray (Tray 2) Com 10 Envelope 104.8 x 241.3 mm (4.12 x 9.5 in.) X DL Envelope 110 x 220 mm (4.33 x 8.66 in.) X C5 Envelo pe 162 x 229 mm (6.38 x 9.01 in.) X B5 Envelo pe 176 x 250 mm (6.93 x 9.84 in.) X Other Enve lope 2 104.8 x[...]

Supported paper weights Paper type Standard 250 -sheet letter-size tray (Tr ay 1) 250-sheet legal-s ize tray (Tray 1) Optional 530-sheet tray (Tray 2) Plain (xerographic or business) paper 60 to 90 g/m 2 grain long (16 to 24 lb bo nd) 60 to 90 g/m 2 grain long (16 to 24 l b bond) 60 to 90 g/m 2 grain long (16 to 24 lb bon d) Glossy papers Book —8[...]

Paper type Standard 250-sheet letter-size tray (Tray 1) Optional 250-shee t legal-size tray (Tray 1) Optional 530-sheet tray (Tray 2) Labels 80 80 X Transparencie s 50 50 X Envelopes 10 of Com 10 10 of Com 10 X 1 Based on 75 g/m 2 (20 lb) paper. 2 30 sheets of 163 g/m 2 (90 lb) card stock or 25 sheets of 199 g/m 2 ( 110 lb) card stock. 47[...]

Printing This chapter covers printing, printer reports, and job c ancelation. Selection and handlin g of paper and specialty media can affect how reliably documents print. For more in formation, see Avoiding jams and Storing print medi a. Installing printer software A printer driver is software that lets the computer commu nicate with the print er.[...]

Printing the demo page Print the demo page to isola te print quality problems. 1 Make sure the printe r is on and Ready app ears. 2 From the control panel, pr ess . 3 Press or repeatedly until Reports Print appears, and then press . 4 Press or repeatedly until Demo Page appears, and then press . After the demo page prints, Ready appears. Canceling [...]

3 Click the trash icon. Canceling a print job from Mac OS X 1 Choose Ap plicatio ns  Utilities , and then double- click Print Center or Printer Setup Utility . 2 Double-click the printer you are printin g to. 3 From the printer window, select the job to cancel. 4 From the icon ba r at the top of the window, click the Delete icon. 50[...]

Copying Automatic Document Feeder (ADF) Scanner glass Use the Automatic Do cument Feeder (ADF) f or multiple-page A4-, letter-, or legal-size docu ments. Use the scanner glas s for single pages, small items (such as postcards or ph ot os), transparencies, photo paper, or thin media (su ch as magazine clippings). Making a copy 1 Load an original doc[...]

Selecting a paper size for copies If you have more than one tr ay installed, you can load two different sizes of paper. This will allow you to select up to two different paper sizes for copies. To select a paper si ze other than the current default size (loaded in Tray 1): 1 From the control panel, pr ess . 2 Press or repeatedly until Copy Set ting[...]

Copying multiple pag es onto a single sheet In order to save paper, you can copy either two or four consecutive pages of a mul t iple -page docu ment onto a single sheet of paper. Notes: • The Pap er Size must be set to Le tter, Legal, A4, o r B5 JIS. • The Copy Size must be set to 100%. • This feature is availab le only when making copie s u[...]

3 Press or repeatedly until Density appears, and then press . 4 Press or repeatedly to adju st the densi t y, and then press . 5 Press to return to the Ready state. Note: Copy density can also be tempora rily changed by pre ssing the Lighter/Darker button on the control panel. When the printer power is rese t, the printer returns to the default set[...]

Scanning Automatic Document Feeder (ADF) Scanner glass Use the Automatic Do cument Feeder (ADF) f or multiple-page A4-, letter-, or legal-size docu ments. Use the scanner glas s for single pages, small items (such as postcards or ph ot os), transparencies, photo paper, or thin media (su ch as magazine clippings). Scanning a document using the compu[...]

Scanning documents directly to other applications You can scan docume nts directly to applications th at are TWAIN and WIA compliant. For more information, see the application help. Scanning text for editing Use the Optical Ch aracter Recogn ition (OCR) softwar e feature to turn scanned images into text you can edit with a word-processing applicati[...]

6 Click Preview . Wait for the imag e to appear on th e screen. Note: If you are using the ADF, the Prev iew function is not supported. If y ou are using the scanner glass, you can preview one pa ge at a time. 7 If you want to scan only a portion of the document, click a nd drag the dotted lin e box to select a specific area of the preview image to[...]

Scanning clear images from magazines or newspapers Use the Moire Reductio n feature to help remove wa vy patterns from images scanne d from magazines or newspapers. 1 Make sure the printer is co nnected to a computer, and both the pr inter and the compute r are turned on. 2 Load an original document faceup into the ADF or facedown on the scanner gl[...]

Setting up the scan directory 1 Open a Web b rowser. 2 In the addre ss bar, type the IP addr ess of the printer, and th en press Enter . If the Java ap plet screen appears, click Yes . 3 Click Scan De stination . 4 Under New Destin ation, from the drop-down me nu, select Email , FTP , or PC . 5 Enter your scan settings, and th en click Subm it . No[...]

4 Press or repeatedly until the reso lution you want appears, and then press . 5 Press to return to the Ready state. Note: Scan resolution can also be temporarily changed by pre ssing the Image Qua lity button on the control pane l. When the printer power is rese t, the printer returns to the default settings. Making a scanned imag e lighter or dar[...]

Faxing Notes: • The Fax functi on is not available on all models. • Color faxing is no t supported. Press to start a black and white fax job. Automatic Document Feeder (ADF) Scanner glass Use the Automatic Do cument Feeder (ADF) f or multiple-page A4-, letter-, or legal-size docu ments. Use the scanner glas s for single pages, small items (such[...]

Sending a fax using the scanner glass 1 Make sure the pri nter is on and is connected to a working phone line. 2 Place the first page facedown on the scanner glass. 3 From the control panel, pr ess . 4 Enter a fax number using Quick Dial , Speed Dial, or manual dialing. 5 Press to start the fax job. After the pag e is scanned, NEXT PAGE? 1. YES 2. [...]

Sending a fax while listening to a call (On Hook Dial) The manual dial ing feature lets you dial a fax number wh ile listening to the call thro ugh a speaker on the printer. It is useful when you must navigate an automated answering system or enter a calling card number before se nding a fax. 1 Make sure the pri nter is on and is connected to a wor[...]

Receiving a fax Understanding the fax receive modes Fax receive mod e Descripti on Fax Only The printer automatica lly answers every call as a fax. Use this mode: • For dedicated fax lines • When no external or extensio n telephone is attached Fax Tad An external answering device (TAD) is connected. The T AD automatically answers every call. Vo[...]

Receiving a fax from an extension telephone If you answer a fax call on an extension telephone or an externa l telephone connected to the EXT port of the printer, you can make the printe r take the call by usin g the Fax receive code. When you press the Fax receive code (51), the printer starts to receive the fax. Press 51 and wait for the bee p or[...]

8 Use the keypad to type the name, and then pre s s . 9 Press to return to the Ready state. Note: You can edit or replace an existing Quick Dial name or numb er by following the same steps. Printing the Quick Dial list 1 From the control panel, pr ess . 2 Press or repeatedly until Reports Print appears, and then press . 3 Press or repeatedly until [...]

Understanding the dialing options Dialing opti on Descripti on Manual dialing Manually type the fax number using the keypa d . Quick dialing Press the Quick Dial butt on that stores th e number you want to ca ll. Note: To dial Quick Dial numbers 11–20, press the Shift button, and then press the Quick Dial button that corresp onds to the number yo[...]

To set the vo lume for any of the above settings: 1 From the control panel, pr ess . 2 Press or repeatedly until Machine Set tings appears, and then press . 3 Press or repeatedly until Speaker Volume appears, and then press . 4 Press or repeatedly until the volume se tting you want appears, and then press . 5 Press or repeatedly until the volu me l[...]

7 Press or repeatedly until the PBX access number (1 –999) you want appear s, and then press . 8 Press to return to the Ready state. Customizing fax settings Making a fax lighter or darker If the original d o cument is very light or ve ry dark, you may want to change the contrast. 1 Make sure the pri nter is on and is connected to a working phone[...]

Setting up real time fax transmission When you are sending a fax, the prin ter ordinarily sca ns the documents into the me mory before sending them. As soon as the pho ne line is free, the printer starts dialing an d sending. However, if the memory is full, the printer sends the document immediately. Occasion ally , you may want to send a document [...]

Clearing jams Avoiding jams The following hints can help you avoid jams: • Use only recommended pa per or specialty media. For more information, see the Card Stock & Label Guide available on the Lexma rk Web site at www.lexmark.com/public ations . • Do not load too much paper. Make sure the stack heigh t does not exceed the indicated maximu[...]

Jam message Area name 1 ADF Jam Open ADF Cover and Clea r Jam ADF door 2 Paper Jam C Open Rear Cover and Clear Jam Rear door (top) 3 Paper Jam B Open Rear Cover and Clear Jam Rear door (bottom) 4 Paper Jam A2 Remove Tray2 and Clear Jam Optional 5 30-sheet tr ay (Tray 2) 5 Paper Jam A1 Remove Tray1 and Clear Jam Standard tr ay (Tray 1) 72[...]

Clearing Tray 1 jams If the paper did not feed from Tray 1 correctl y , the jam is in the tray. Pa per Jam A1: Remove Tray1 and Clear Jam appears. Tray 1 could be the 250-shee t letter-size tray or the 250-she et legal-size tray. 1 Pull Tray 1 out. Remove the tray completely. 2 Remove the jam. The jam could be in the tray or behind the tray area. ?[...]

• Jams behind the tray area —Locate the jam on the bottom surface of the tra y housing. You may have to reach far under the printe r to locate the jam, as shown in the following illustration . Pull the jam straight out. 3 Insert the tray. 74[...]

Clearing Tray 2 jams If the paper did not feed from Tray 2 correctl y , the jam is in the tray. Pa per Jam A2: Remove Tray2 and Clear Jam appears. 1 Pull Tray 2 out. Remove the tray completely. 2 Remove the jam. The jam could be in the tray or behind the tray area. • Jams in the tray —Locate the single piece of paper lyin g on top of the stack.[...]

3 Insert the tray. Clearing jams behind the rear door If the paper is jammed behind the re ar door, Paper Jam <x> appears. The affected area is indicated by th e Jam <x> message. A Paper Ja m B message indicates the paper is jammed behind the rear door below the fuser. A Paper Jam C message indicates the paper is jammed behind the rear [...]

1 Pressure release levers 4 Grasp each side of the jammed paper. Paper Jam B Paper Jam C Pull paper to the rear of the printer and then out. Pull paper up a nd out. Note: Gently pull the pape r out to avoid tearing it. Whenever possible, pull the paper towards the bottom of the printer to avoid cont aminating the fuser. 5 Close the rear door. Paper[...]

Warning: Do not pull the ja mmed paper out until you lift the tensio n release leve r that raises the pick ro ller assembly. Warning: Do not pull the jammed paper out from the bo ttom of the ADF. 1 Open the ADF cove r. 2 Lift the tension release lever so that it is in the up position. Note: Do not completely remove the pi ck roller assembly. Doing [...]

3 Firmly grasp th e paper, and gently pull it out. 4 Lower the ten sion release lever back in to place until it locks. 79[...]

5 Close the ADF cover. 6 Press . 80[...]

Understanding printer menus Menus list A number of menus are available to make it easy fo r you to change pr inter settings: Copy Settings Machine Settings Network Settings Reports Print Paper Select Sort Quality Density Reduce/Enl arge Speaker Volume Paper Settings Job Timeout Toner Saver Mode Supplies Info Scanner Carriage Ethernet IP Configurati[...]

Menu item Description Sort Off On Stacks the pages of a print j ob in sequence when printing multiple copies Notes: • Off is the factory default setti ng. No pages will be collated. • The On setting stacks the print job sequentially. • Both settings print the e ntire job the number of times specified by the Cop y menu setting. Quality Mixed T[...]

Scan Settings menu Menu item Description Document Size LGL 8.5X14 LTR 8.5X11 STMT 5.5X8.5 EXEC 7.25X10.5 A4 210X297 B5 182X257 A5 210X148 Custom Inch Width 5.5->8.5 Length 5. 5->14 mm Width 140->216 Length 140->355 Sets the document size for scanning Note: LTR 8.5X11 or A4 210X 297 is the factory def ault settin g, depending on the coun[...]

Menu item Description Limitation of size of mail 1MB 2MB 3MB 4MB 5MB No Limit Sets the size limitation for sca nned documents Note: 1MB is th e factory default setting. Fax Settings menu Menu item Description TX Settings Immediate TX On Off Next Fax Only Resolution Standard Fine Photo Density Light Normal Dark Pause Key Time xx sec Auto Redial Off [...]

Menu item Description RX Settings RX Mode Fax Only Manual FAX/TAD Auto Reduction Off On Ring Count Delay xx times F/T Ring Time xx sec Sets the incoming fax transmi ssion settings Notes: • FAX/TAD is the factory default setting for RX Mode. • 4 times is the f actory default setting for Ring Coun t Delay. • 15 sec is the factory de fault setti[...]

Menu item Description Comm Settings ECM TX Off On ECM RX Off On Dial Tone Detect Detecti on No Detect ion TX Speed 33.6 kbps 14.4 kbps 9.6 kbps 7.2 kbps 4.8 kbps 2.4 kbps RX Speed 33.6 kbps 14.4 kbps 9.6 kbps 7.2 kbps 4.8 kbps 2.4 kbps Sets the fax communi cation settings Notes: • On is the factory default setting for ECM TX. • On is the factor[...]

Menu item Description Speed Dial Entry 01= to 50= Fax # Entry Fax Name Entry Sets a name and fax number for each Speed Dial number. Up to 50 names a nd numbers can be stored in the Speed Dial directory. Machine Settings menu Menu item Description Speaker Volume Keypad Volume 0–3 Ring Volume 0–3 Line Mon. Vol 0–3 Job End Tone Vol 0–3 Job Err[...]

Menu item Description Job Timeout USB Off On xxx sec LAN Off On xxx sec Sets the amount of time in seco nds the printer waits to receive an end-of-job message before canceli ng the remainder of the print job Notes: • On (60 sec) is the factory default setting for USB. • On (270 sec) is the factory default setting for LAN. • When the timer exp[...]

Menu item Description Supplies Info Toner Black Life Magenta Life Yellow Life Cyan Life Cartridge Type Black Init. 1000 Pages Std. 2500 Pages High 5000 Pages Magenta Init. 1000 Pages Std. 1500 Pages High 5000 Pages Yellow Init. 1000 Pages Std. 1500 Pages High 5000 Pages Cyan Init. 1000 Pages Std. 1500 Pages High 5000 Pages Waste Toner Pack Waste Pa[...]

Network Settings menu Menu item Description Ethernet MAC LINK Stat us LINK Settin g Auto 100M Full Duplex 100M Half Duplex 10M Full Duplex 10M Half Duplex Lets you view the current Ethernet information, and cha nge the LINK settings. Note: Auto is th e factory default LINK setting. IP Configuration DHCP Activated Off On IP Address xxx.xxx.xxx.xx x [...]

Menu item Description Speed Dial List No Sort Sort by Name Prints the Speed Dial list Notes: • No Sort prints the Speed Dial list in numerical order. • Sort by Name prints the Speed Dial list in alphabetical order. Scan Directory List <none> Prints the Scan Directory list Scan Transmission Log <none> Prints a log of all scan activit[...]

Menu item Description PBX Access Digit xxx Specifies an outside line d ispatch number Notes: • 9 is the factory default setting. • Any number from 1– 999 can be used. Default Mode Copy Fax Specifies whether the p rinter will be in Fax mod e or Copy mode following eithe r of these two events: • The printer is turned on. • The Auto Clear se[...]

Menu item Description Setting Default Clear Menu Settings Not Execute Execute Clear Network Settings Not Execute Execute Clear Fax Directory Not Execute Execute Clear Logs Not Execute Execute Sets the factory defaults for specific printer settings Note: Clear Me nu Settings returns all settings to the factory default settings except the displ ay la[...]

Understanding printer messages List of status and error messages <x> Toner Empty: Replace Toner <x> The specified toner cartridge is em pty. Remove th e specified cartrid ge, and then install a new one. <xx> Service Call: <message> 1 Turn the printer of f. 2 Unplug the power co rd from the wall o utlet. 3 Check all cable con[...]

Cover Open: Close OPC Cover The door (OPC Cov er) under the scan ner unit is open. Cl ose the OPC door to clear the message. Cover Open: Close Rear Cover Close the rear door to clear the message. Communication Error A network communicatio n erro r has occurred. Check network settings and connections. Dial Fail The printer attempted to dial the fax [...]

Missing: Install Fuser Unit The fuser unit is missing . Install the fuse r unit. Missing: Install OPC Belt The photodevelop er cartridge is missing or not installed correc tly. Install or reseat the photodeveloper cartridge. Missing: Install Toner <x> The specified toner cart ridge is missing . Install the specified toner cartridge. Missing: [...]

Place Next Page: Then Press Set Place the next page to be scanned on the sca nner glass, and then press . Please Wait Wait for the message to clear. Printing The printer is printing a fax. Wait for the message to clear. Ready The printer is ready to receive print jobs. Receiving The printer is receiving a fax. Wait for the message to clear. RX Comm[...]

Set Correct Paper Not all paper sizes are supp orted for faxing. An unsupported paper size is loaded in the tray. Load a supported pap e r size. Sleep The printer is saving power while it waits for the next print job. TAD Answering An answering machine has answered the call. Wait for th e message to clear. Toner Error: Install S upported Toner Cart[...]

Maintaining the printer Periodically, certain tasks are required to maintain optimum print quality. Storing supplies Choose a cool, clean storage area for the prin ter supplies. St ore su pplies right side up in their origi nal packing until you are ready to use them. Do not expose supplies to: • Direct sunli ght • Temperatures above 35 °C (95[...]

4 Wipe only the outside of the p rinter, making sure to remove any ink residue that has accumula ted on the paper exit tray. Warning: Using a damp cloth to clean the interior may cause damage to your printer. 5 Make sure the paper sup port and paper exit tr ay are dry be fore beginning a new print job. Cleaning the scanner glass Clean the scanner g[...]

Cleaning the dust-proof glass Clean the dust-proo f glass if you e ncounter print quality problems. 1 Turn the printer of f. 2 Pull the front door rele ase latch forw ard, and gen t ly lower the front door. 3 Remove the tone r cartridges one at a time. 101[...]

4 Open the top d oor. 5 Push the latches towa rd each other to release the photodevelo per cartridge. 102[...]

6 Grasp the handl e, and pull the photodeveloper cartridge straight up and out. 7 Pull on the tabs to lift the dust-proof glass cover. 103[...]

8 Gently wipe the dust-proof glass us ing a cle an, dry, lint-free cloth. 9 Push the dust-proof glass cover down . 104[...]

10 Replace the photodevelo per cartridge. 11 Push the latches away fro m each other to lock the photodeveloper cartridge into pla ce. 12 Close the top do or. 105[...]

13 Install the toner cartridges one a t a time. 14 Close the front doo r. 15 Turn the printer on. Ordering supplies To order supplies in the U.S., contact Lexmark at 1-800- 539-6275 for information about Le xmark authorized supplies dealers in your area. In o t her countries or regions, visi t the Lexmark Web Site at www.lexmark. com or contact the[...]

Part name Part number For printer(s) Yellow High Yield To ner Cartridge C500H2YG C500/X50 0/X502 Black High Yield Toner Cartridge C500H2KG C500/X500/X502 Cyan Toner Ca rtridge C500S2CG C500/X50 0/X502 Magenta Tone r Cartridge C500S2MG C500/X50 0/X502 Yellow Toner Cartridge C500S2YG C500/X500/X502 Black Toner Cartridge C500S2KG C500/X500/X502 Orderi[...]

Follow these guidelin es to avoid personal injury or printe r damage: • Use at least two pe ople to lift the printer . • Before moving the printer: – Turn it off using the power switch. – Unplug the power co rd from the wall o utlet. – Disconnect a ll cords and cables fro m the prin ter. – Remove all printer options. Warning: Damage to [...]

8 Move the Scanner lock swit ch to the locked positio n. 9 Close the scann e r cover. Removing the printer fr om the 530-sheet drawer 1 Turn the printer off, and then unplug the power cord from the wall outlet. 2 Disconnect all cables from the back of the printer. 109[...]

3 Remove the right side cover by starting at the back of the printer and gently pulling each of the four slots off of its matching tab as you work your way to the fron t of the printer. 4 Remove the left side cover by starting at the back of the pr inter and gently pulling ea ch of the four slots off o f its matching tab as you work your wa y to th[...]

5 Loosen the right thumbscrew, and remove the right bracket. 6 Loosen the left thumbscre w, and remove the left b r acket. 7 Lift the printer off the drawer, and set the printer aside. CAUTION: The printer weighs 35 kg (77 lb), and requires at least three people to lift it safely. Use the handholds on the sides of the printer to lift it, and make s[...]

Moving the printer to another location The printer and op tions can be safely moved to another lo cation by followi ng these preca utions: • Any cart used to move the printer must h ave a surface abl e to supp ort the full footprint of the printer. Any cart used to move the o ptions must have a surface ab le to support the dimensions of the optio[...]

1 50 cm (8.0 in.) 2 70 cm (28.0 in.) 3 20 cm (8.0 in.) 4 25 cm (10.0 in.) 5 304.8 mm (12.0 in.) 113[...]

Administrative support Locking the administrator menus Since many people o ften use a printer, a supp ort person may choose to lock the Admin Settings menu, Fax Directory menu, and Network Settings men u so that administrative settings cannot be changed from the control pane l. 1 Make sure the printe r is on and Ready app ears. 2 From the control p[...]

6 Using the keypad, ente r the number of minutes for the printer to wait before it enters Power Saver mode. Available settings range from 1–240 minutes. 7 Press . 8 Press to return to the Ready state. Restoring factory default settings Menu sett ings marke d with an asteri sk (*) indicate t he ac tive settings. You can restore the original printe[...]

Turning on Auto Clear Auto Clear specifies whether the printe r a utomatically retur ns to th e Default Mo de setting after the set amount of time if no operation is done during that time. To turn on Auto Clear and set the time-out duration: 1 Make sure the printe r is on and Ready app ears. 2 From the control panel, pr ess . 3 Press or repeatedly [...]

Troubleshooting Online customer support Customer support i s available on the Lexmark Web si te at www.lex mark.co m Checking an unresponsive printer If your printer is not respondi ng, make sure: • The power cord is plugged into the printer and a p r operly grounded electrical outle t. • The electrical outlet is not turned off by any switch or[...]

Make sure the correct prin ter software is installed • Verify that you ar e using the correct printer softwa re. • If you are usi ng a USB port, make sure you are running Windows 98/ME, Windows 2000, Windows XP, or Windows Server 2003 an d using Windows 9 8 /ME, Wi ndows 2000, Windows XP, or Windows Server 20 03 compatible printer software. Mak[...]

Solving copy problems Copier does not respond These are possible so lutions. Try one or more of th e following: Are there any error messages on the display? Clear any error messages. Check the power Make sure the p rinter is plugged in, the power is on, and Ready ap pears. Scanner unit does not close Make sure there are no obstructions: 1 Lift the [...]

Is the scanner glass dirty? Clean the scanner gl ass with a clean, lint-free clo th dampened with water. Is the copy too light or too dark? Adjust the dens ity of the co py: 1 From the control panel, pr ess . 2 Press or repeatedly until Copy Set tings appears, and then press . 3 Press or repeatedly until Density appears, and then press . 4 Press or[...]

Solving scan problems Scanner does not respond These are possible so lutions. Try one or more of th e following: Are there any error messages on the display? Clear any error messages. Check the power Make sure the p rinter is plugged in, the power is on, and Ready ap pears. Check the cable connections Make sure the network or USB cable is secu rely[...]

3 Press or repeatedly until Resolution appears, and then press . 4 Press or repeatedly to choo se a higher resolution, and then press . 5 Press to return to the Ready state. Check the quality of the original document Make sure the qual ity of the orig inal document is satisfactory. Check the document placement Make sure the docume nt or photo is lo[...]

Check the printer connections Make sure the cable connections for the fo llowing hardware are secure, if applicable: • Telephone • Handset • Answering machine Check the telephone wall jack 1 Plug a telephone into the wall jack. 2 Listen for a dial ton e . 3 If you do not hear a dial tone, plug a different telephone into the wall jack. 4 If yo[...]

Check the country code 1 Make sure the printe r is on and Ready app ears. 2 From the control panel, pr ess . 3 Press or repeatedly until Admin Se ttings appears, and then press . 4 Press or repeatedly until Country Code appears, and then press . 5 Look down at the Country Code menu item to see th e user default setting in dicated by an asterisk (*)[...]

Is the toner low? When Toner Low <xxxx> appears or when you expe rience faded print, you may be able to extend the life of the toner cartridge(s): 1 Remove the toner cartri dge(s). 2 Firmly shake the cartri dge(s) side-to-side and front-to-back several times to redistribute toner. 3 Reinsert the tone r cartridge(s) and continue p rinting. Rep[...]

Make sure the fax transmission speed is no t set too high Decrease the in coming fax transmission speed: 1 From the control panel, pr ess . 2 Press . 3 Press or repeatedly until Fax Sett ings appears, and then pre s s . 4 Press or repeatedly until Comm Set tings appears, and then press . 5 Press or repeatedly until RX Speed appears, and then press [...]

Reset the printer Turn the printer off. Wai t 10 seconds. Turn the printer back on. Solving paper feed problems Paper frequently jams These are possible so lutions. Try one or more of th e following: Check the paper Use recommended pape r and other specialty media. F o r more information, see the chapter abou t paper and specialty media guidelines.[...]

Replace the fu ser if the defe cts occur ev ery: • 95 mm (3.74 in.) • 128 mm (5.04 in.) Color misregistration ABCDE ABCDE ABCDE ABCDE Color has shifted outsi de of the appropriate area or has been superimposed over anothe r color area. • Remove and reinstall the toner cartridges. • Remove and reinsta ll the photodevelope r cartridge. Light [...]

Make sure there is no paper jammed behind the photodeveloper cartridge : 1 Press the button o n the right side of the printer to releas e the scanner unit. 2 Lift the scanne r unit, and then open th e top cover. 3 Remove the photode veloper cartridge. 4 Remove any loose p aper from the photodevelop er cartridge housing. 5 Install the photodeveloper[...]

Print is too light These are possible so lutions. Try one or more of th e following: Make sure the Color Adjustment settings are not too light From Print Properties, select a differen t Color Ad justment setting before sending the job to print. Note: This solution applies to Windows users only. Check the Media Type setting From Print Properties, ma[...]

Is the toner low? When Toner Low <xxxx> appears or when the prin t becomes faded, follow these steps to extend the life of the toner cartridge(s): 1 Remove the toner cartri dge(s). 2 Firmly shake the cartri dge(s) side-to-side and front-to-back several times to redistribute toner. 3 Reinsert the tone r cartridge(s) and continue p rinting. Not[...]

Uneven print density A B C D E A B C D E A B C D E These are possible so lutions. Try one or more of th e following: Is a toner cartridge defective? Replace the to ner cartridge. Is the photodeveloper cartridge d efective? Replace the photodevelo per cartridge. Ghost images These are possible so lutions. Try one or more of th e following: Is the ph[...]

Blank pages These are possible so lutions. Try one or more of th e following: Is the toner low? When Toner Low <xxxx> appears or when the prin t becomes faded, follow these steps to extend the life of the toner cartridge(s): 1 Remove the toner cartri dge(s). 2 Firmly shake the cartri dge(s) side-to-side and front-to-back several times to redi[...]

Solid color pages These are possible so lutions. Try one or more of th e following: Is a toner cartridge defective? Replace the to ner cartridge. Does the printer need to be serviced? Contact Customer Support. Paper curl These are possible so lutions. Try one or more of th e following: Make sure the Media Type setting matc hes th e paper loaded in [...]

Toner rubs off These are possible so lutions. Try one or more of th e following: Check the Media Type setting From Print Properties, c hange the Media Type se tting to match the paper loaded in the tray. Is the fuser defective or worn? Replace the fuser. FAQ about color printing What is RG B color? Red, green, and blue light can be added together i[...]

Contacting Customer Support When you call Customer Support, describe the problem you are experiencin g, the message on th e display, and th e troubleshooting steps yo u have already taken to find a solution. You need to k now your printer mo del type and seria l number. For more information, see the label on the inside top front cover of the printe[...]

Notices Product name: Lexmark X500n Product name: Lexmark X502n Machine type: 7100 Model(s): 010 110 Edition notice April 2007 The following paragraph do es not apply to any country whe r e such provisions are inconsis tent with local law: LEXMARK INTERNATION AL, INC., PROVID ES THIS PU BLICATION “AS IS” WIT HOUT WARRAN TY OF ANY KIN D, EITHER [...]

Warning: A Warning identifies something that could damage your product hardware or software. CAUTION: A CAUTION identifies something that could cause y ou harm. CAUTION: This type of CA UTION indicates that you should not touch the marked area. CAUTION: This type of CA UTION indicates a hot surface . CAUTION: This type of CA UTION indicates a shock[...]

European Community (EC) directives conformity This product is in conformity with the protection requireme nts of EC Council directives 89/336/EEC, 2006/95/EC , and 1999/5/EC o n the approximation and harmonization of t he laws of the Member States relating to el ectromagnetic compatibility, safety o f electrica l equipment designed for use within c[...]

Polski Niniejszym Lexmark International, Inc. o ś wia dcza, ż e niniejszy produkt jest zgodny z zasadniczymi wymogami oraz pozosta ł ymi stosownymi postanowi eniami Dyrektywy 1999/5/EC. Português A Lexmark International Inc. declara que este este produt o está conforme com os requisitos esse nciais e outras disposições da Diretiva 1999/5/CE.[...]

The Ringer Equivalence Number (REN) is us ed to determine the number of devices that may be connected to a telephone line. Exces sive RENs on a tele phone line may result in the devices not ringing in response to an incomi ng call. In most but not all areas, the sum of RENs should not exceed five (5.0). To be ce rtain of the number of devices that [...]

Les compagnies de téléphone constatent qu e les surtensions électr iques, en particulier celles dues à la foudre, entraînent d'im portants dégâts sur les terminaux privés connectés à des sources d’alimenta tion CA. Il s’agit-là d’un probl ème majeur d’échelle national e. En conséquence, il vous est recommandé de brancher[...]

ENERGY STAR Laser notice The printer is certified in the U.S. to conform to the requirements of DHHS 21 CF R Subchapter J for Class I (1) laser products, and elsewhere is certified as a Class I laser product conforming to the requ irements of IE C 60825-1. Class I laser products are not considered to be hazardous. The printe r contains internally a[...]

By using the configuration me nus, the Power Saver Timeout can be modified between 1 minute and 240 minutes. Setting the Power Saver Timeout to a low value reduces energy consumption, but may increase the respons e time of the product. Setting the Power S aver Timeout to a high value maintains a fast response, but uses more energy. Off mode If this[...]

Extent of limited warranty Lexmark does not warrant uninterrupted or er ror-free operation of any product or the durability or longevity of prints produced by any product. Warranty service does not include repair of failures caused by: —Modification or unauthorized attachments —Accidents, misuse, abuse or use inconsistent with Lexmark user’s [...]

Index Numerics 530-sheet drawer installing 27 530-sheet tray loading 31 Symbols <xx> Service Call: <message> 94 A ADF Cover Open: Close ADF Cover 94 ADF Jam: Open ADF Cover and Clear Jam 94 Answering 94 attaching cables 29 Auto Clear, turning on 116 Awaiting Redial 94 B broadcast fax canceling 62 sending 62 Busy 94 buttons, control pane[...]

F Fail to Connect to Server: Server Connection Faile d 95 FAQ about color prin ting 135 fax receive modes 64 resolution 69 Fax Directory menu 86 Fax Settings menu 84 fax troubleshooting can receive but not send faxes 125 can send but not receive faxes 124 cannot send or re ceive a fax 122 received fax has poor print quality 125 faxing adjusting fax[...]

P paper capacities 46 characteristics 39 letterhead 40 preprinted forms 40 selecting 40 setting type 37 storing 43 unacceptable 40 Paper Change: Load Tr ay<x> <paper type> 96 Paper Empty: Load Tray 1 <p aper type> 96 Paper Empty: Load Tray 2 <p aper type> 96 Paper Error: Load Tray 1 <p aper type> 96 paper feed troubles[...]

Place Next Page: T hen Press Set 97 Please Wait 97 Printing 97 Ready 97 Receiving 97 RX Comm Error 97 Scan Calibration Error 97 Scan Lock Error: Unlock Scanner 97 Scan Memory Near Full 97 Scan Network Disconnect 97 Scan USB Disconnect 97 Scanning Page 97 Send Email Notify: Send Email Notifica tion 97 Sending File 97 Set Correct Paper 98 Sleep 98 TA[...]

toner cartridges ordering 106 Toner error: Install su pported toner cartridge 98 Toner Low <xxxx> 98 Touch Tone dialing mode 67 TR Belt Life: Replace Tran sfer Belt 98 TR Kit Life: Replace PQ Kit 98 Transmitting 98 transparencies guidelines 41 Tray 1 Missing: Insert Tray 98 Tray 1_2 Missing: Insert Tray 98 Tray 2 Missing: Insert Tray 98 tray [...]