Lucent Technologies 1079984G3 manual

Gu est W ork s™ ser ver I ssu e 3.0 Fea ture De scripti ons 555 -23 1- 207 Comc od e 1079 98 40 3 Is su e 1 Apr i l 19 97[...]

Copyright  1997, Lucent Technologies All Rights Reserved Printed in U.S.A. Notice Every effort was made to ensure that the information in this book was complete and accu rate at the time of p rinting. However, i nfor- mation is subject to ch ange. Your Responsibility for Your System’s Security Toll fraud is the unauthorized use of your telecom[...]

Contents Issue 1 April 1997 i Abo ut T his Doc u men t 1 ■ Introduction 1 ■ Reasons for Reissue 3 ■ Conventions 3 ■ Related Document s 6 Feature Descr i ptions 7 ■ Gen er al Info r m ati on 7 ■ ASCII Data Over the Server-to-PMS Link 10 ■ Attendant Ba ckup 11 ■ Attendant Crisis Alert 16 ■ Attendant Sp lit Swap 21 ■ Authorization [...]

Contents ii Issue 1 April 1997 ■ Dial by Name 45 ■ Di r e c t A c ce ss C a l l in g 52 ■ Display Cli ent on Redirection 56 ■ Display Room Informati o n on Call Di splay 58 ■ Do Not Di sturb 59 ■ Emerge ncy Access to the Attendant 61 ■ Maid Status/Hou se keeping Status 63 ■ Messag e Waiting Notification 65 ■ Mixed Extension Number[...]

Contents Issue 1 April 1997 iii Har dw are De s c ri pti ons 101 ■ GuestWorks server 102 ■ TN2214 — Digital Line (24-Port) 103 ■ TN2215 — An alog Line (16-P ort) 104 ■ TN791 — Guest Line (16-Port) 105 ■ TN796B — Processor 106 ■ Attendant Console 107 ■ Voice Term inals 107 ■ Recorded Announcem ent Equipm ent 109 ■ Administr[...]

Contents iv Issue 1 April 1997[...]

Is s u e 1 A pr il 199 7 1 About Th i s Document 0 Intr od ucti on 0 This document c ontains the following informat ion about the GuestWork s™ serv er : ■ A general description of hospitality services ■ Feature descriptions (inc luding user operation , administration, and required hardwa re) for the following features : — ASCII Data Over th[...]

2 Issue 1 A pril 1997 Introduc t ion — Co ntro lled R est rictio ns — Dia l by N a me — Dir ec t A c ce ss C a ll in g — Display Client on Redirection — Display Room Information on Call Display — Do Not Di sturb — Emerge ncy Access to the Attendant — Maid Status/Hou se keeping Status — Me ss ag e W a it ing N oti fica ti o n — M[...]

Is su e 1 Apr il 199 7 3 About This Docum ent Reason s for Reissue 0 This doc ument rep laces the GuestWorks ™ server F eature Desc ri ption , (555-231-204, Issue 2) that was used on Is sue 2.0 and earlier systems. This document is reissued for the f ollowing reasons: ■ To update all information related to Issue 3.0 of the GuestWorks serv er . [...]

4 Issue 1 A pril 1997 Co nv ent io n s ■ Buttons you press on the con s ole or backup voice terminal are shown as fol lo ws : The buttons shown in this document use label designations prov ided by Lucent T echnologies. Since the button labels c an be cus tomized for each site, some button labeling may have differen t designation s. Some button la[...]

Is su e 1 Apr il 199 7 5 About This Docum ent ■ You wi ll hear t he following tones during n ormal op erat ion: — Dial tone — a steady tone you hear when you select an idle call appeara nce. — Ringback tone — the normal ringing tone you hear after you dial a guest room or ou tside number. — Busy t one — a sl ow on-off-on-off tone you [...]

6 Issue 1 A pril 1997 Related Do c uments Related Documents 0 ■ 5 55-025-6 00 — BCS Products Security Handbo ok ■ 555-230-2 04 — DEFINITY ® Feature Description ■ 555-230-0 27 — DEFINITY ® Business Comm unicat ions System and GuestWork s™ serv er Issue 3.0 Overview ■ 555-231-1 0 5 — GuestWor ks™ s erver Issu e 3.0 Techn ician?[...]

Is su e 1 Apr il 199 7 7 Fea ture Descr ipt io ns 0 General Information 0 The Gues tWo rks serv er supports an impressive num ber of hospitali ty features. For a complete list of t he non-hos pitality features ava ilable on the GuestWorks serv er , see the DEFINITY B usiness Communications an d Gues t Works s erver Issue 3. 0 Overview, (555-230-027[...]

8 Issue 1 A pril 1997 General Informat ion ■ Connectivity t o a Lucent Tec hnologies INTU ITY Lodgin g Call Accounting system or to your call accounting system ■ Automated di splay at the at tendant console of room status; th is provides a more efficient check-in procedure, whethe r the PMS is active or not ■ Call rest rictions based on indiv[...]

Is su e 1 Apr il 199 7 9 Feat ure Descriptions ■ Multiappearan ce display telephones for attendant backup where c us- tomer service is essential ■ Support f or Integrated Serv ices Digital Net work (ISDN) ac cess usin g Pri- mary Rate I nterface (PRI ) and Bas ic Rat e Interface (BRI) v oice terminals and adjuncts ■ Toll Fraud Sec urit y to h[...]

10 Issue 1 April 1997 ASCII Data O v er the Serv er-t o-PMS Li nk ASCII Data Over the Server-to-PMS Link 0 The serv er communicat es with the P MS usin g a m essage s et that c ontains guest status inform ation such a s the room num ber and the Call Coverage path . There are two ways that the guest data can be encoded: ■ Using a combi nation of B[...]

Issue 1 April 1997 11 Feat ure Descriptions Re qu ir ed Ha r dw are 0 There is no s pec ial hardware required for this feature. Re qu ir ed So ft w are 0 To take advantage of this new f e ature, the PM S software must be compatible with the ASCII-only g uest data mes sage set . Contact your PMS vendor and request upgraded software that complies wit[...]

12 Issue 1 April 1997 Attend ant Backup When the attendan t console is in the day mo de (the la mp is off), you cannot an swer overflow calls at th e backup v oice terminals u ntil the number of calls waiting in t he attendant queue has re ached an admi nistered threshol d. Until the threshold is r eac hed, the only indication the backup voice term[...]

Issue 1 April 1997 13 Feat ure Descriptions Administrat ion 0 ch a ng e sta tion XXXX ( XXXX is the extension n umber of t he voice terminal) ■ Add the following req uired feature but t ons to t he backup voice terminal: — atd-qcalls (this butt on causes back up voice terminals to ring when the queue warning level is reached) — atd-qt ime Oth[...]

14 Issue 1 April 1997 Attend ant Backup change console-param eters On Page 1 of this form, administer the foll o wing Attendant Backup parameters: ■ The Calls in Queue Warning level s hould be set to 1 if the customer uses the bac k up v oice terminals f or mos t call handl ing. If the customer us es the att endant console, you can set this level[...]

Issue 1 April 1997 15 Feat ure Descriptions change cos ■ For the COS used by the backup voice terminal s, enter y for Console Permissions . ! SECURITY ALERT: Do not assign Console P ermissions to any Cl ass of Service excep t for the attendant console s and backup voice termina ls. change system g uestworks - bcs-options ■ Ent er y in the Day M[...]

16 Issue 1 April 1997 Attend ant Crisis Alert Att en dan t Cr is is A ler t 0 The Att endant Crisis Alert feat ure provides a v isual, audible, and printed record when guests or hotel staff place a call t o the local emergency service agency. This gives hotel personnel the ability to assist emergency perso nnel when they arrive at the hotel by i de[...]

Issue 1 April 1997 17 Feat ure Descriptions Administrat ion 0 change attendant 1 ■ On Page 2 of this form, add the crss-alert feat ure button. Usin g a bla nk button lab el, create a button label and install it on the at ten- dant console. The bu t ton can be adde d only t o the attendan t console, not any of the attendant backup voice terminals.[...]

18 Issue 1 April 1997 Attend ant Crisis Alert chan ge ars ana ly sis 1 Page 1 of 2 ARS D IGIT ANAL YS IS T ABLE Part itio ned G roup Num ber: 2 Perc ent Full : 6 Dial ed Tota l Rte Ca ll Nd A NI Di aled T otal R te Cal l N d ANI Stri ng Mn Mx Pa t Type N um Rq St ri ng Mn Mx P at Typ e Num R q 11 2 2 6 alr t n n nn nn nn nn nn nn nn nn[...]

Issue 1 April 1997 19 Feat ure Descriptions change route-pattern X (X i s the ro uti ng pattern) ■ On th is form, as s ign a rou ti ng pa t tern for the emergency service access code. In this first example, Preferenc e 1 of Pattern 5 is used when guests dial 9911 (9 for the ARS acces s code, and 911 for the emergency service agency). chan ge rou [...]

20 Issue 1 April 1997 Attend ant Crisis Alert In this s econd exam ple, P r eference 1 of P attern 6 is used whe n gu ests dial 911 . Pattern 6 de letes the two digits dialed a f ter the A RS acces s code (11), and inserts the c orrect digit string (911). change system-param eters hospitality ■ On Page 1 of this form, administer the data m odule [...]

Issue 1 April 1997 21 Feat ure Descriptions At tendant Spli t Swap 0 The A t tendant Split Swap feature a llows the at t endant t o alternate b etween active and split calls. This operat ion may be usefu l when the attendant may need to transfer a call, but f irst must t alk with ea c h party be fore com pleting the transfer. T his operation i s do[...]

22 Issue 1 April 1997 Authorization Codes Auth orization Codes 0 The Aut horiz ation C odes featur e allo w s hotel sta ff to acce ss addition al ca lling features of the s erver when mak ing toll calls o r accessing the server rem ot ely. Authorization codes may be used for any or all of the fol lowing reasons: ■ To allow a calling user to overr[...]

Issue 1 April 1997 23 Feat ure Descriptions When an authorization code is required on some , but not all, trunk groups , the system prom pts for a n authorization c ode when the origin at i ng FR L is no t adequate to access the nex t available trunk grou p in the routing pattern. When a remote access c aller dials the assigned remote ac cess n umb[...]

24 Issue 1 April 1997 Autom atic Route Selection change authorization-code s ■ Use this f orm to add authorization codes to the server. You can add up to 1,500 codes on the server. Administer only the authorization cod es required. Do not add random authorization codes as this may cause a breach in system security. Re qu ir ed Ha r dw are 0 There[...]

Issue 1 April 1997 25 Feat ure Descriptions Administrat ion 0 change cor X (X is a COR number 0-95) ■ Use this f orm to assign a Facility Restri ction Level (FRL) to the guest room and office staff class of restriction (CO R). You may want to li mit t he long distanc e c a lling abilit y of the guest roo ms, but allow the office staff to call wit[...]

26 Issue 1 April 1997 Automa tic W akeup Au tomati c Wa keup 0 Wakeup calls can be activated by gues ts from their own room or from the front desk using the attendant console or a bac kup voice terminal. If the Dual Wakeup feat ure is enabled, each extension can hav e two wakeup calls active within one 24-hour time period. Guest a ctivation of wake[...]

Issue 1 April 1997 27 Feat ure Descriptions ■ Music on hold, where the gu est hears music when the wakeup call is made, but hears no other special messag e. ■ Customized announc em ents recorded on the Audichron Reco rding device which delivers sales pitches for various hotel functions with the wakeup call. Audichron can be equipped with time a[...]

28 Issue 1 April 1997 Automa tic W akeup The integrated annou nceme nts circuit pack has the following recording time limit ba s ed on the sa mpling rate us ed: ■ 8 min utes, 32 sec onds at 16 KH z ■ 4 min utes, 16 sec onds at 32 KH z ■ 2 min utes, 8 sec onds at 64 KH z. The integrated annou nceme nt circuit pack also has the ability to opera[...]

Issue 1 April 1997 29 Feat ure Descriptions Administrat ion 0 In addition t o the f oll owing, see the information about administering Recorded Announcem ent e quipment o n Page 109 and printing rep ort s on Pag e 11 3. change system-param eters guestworks-bcs -options ■ Ent er a y in the Dual Wakeup and Room Activated Wakeup with Tones fields. T[...]

30 Issue 1 April 1997 Automa tic W akeup ■ On Page 2 of this form, enter an ext ens ion number in the Extension to Receive Failed Wakeup LWC Messages field. T his defines which ex tension w ill receive L WC m essages th at represent fa iled wak eup attempts. Assign an extension number that is in the dial plan b ut is not currently assigned to ano[...]

Issue 1 April 1997 31 Feat ure Descriptions Re qu ir ed Ha r dw are 0 If you want to provi de more than j u st silence for your wakeup calls, you must have one of the following: ■ Integrated Announcem ent circuit pack ( TN750C) — Th e announcement circuit pack is used to provide automatic wakeup me ssag es and call prom pts for the D ir ect Ac [...]

32 Issue 1 April 1997 Call Accounting ch a ng e sta tion XXXX ( XXXX is the extension n umber of t he backup voice ter mi na l) ■ Use this f orm to add the busy-veri f y feature b ut ton. Re qu ir ed Ha r dw are 0 This is no s pe cial hardware required for this f eature. Call A c counting 0 Call Accounting takes call records supplied by the serve[...]

Issue 1 April 1997 33 Feat ure Descriptions User Operation 0 The user operation for the call accounting software is documented in Gue s t- Works server I NTUITY Lodg ing Call Account ing User’ s G uide, (555-231-205). If you have a different call account ing system, see t he user documentation f or your syst e m. Administrat ion 0 change system -[...]

34 Issue 1 April 1997 Call Coverage Call C overage 0 Call Coverage takes a call intende d for a gu est’s room and redi rects the call to one, two, or three s econdary ans wering pos it i ons if t he guest does not answer or is bus y on t he telephon e. Th e coverage ans wering p osit ions cou ld be the attendant or a voice messaging system . The [...]

Issue 1 April 1997 35 Feat ure Descriptions used. I f zero i s entered, then there is no c overage. I f a vali d coverage path number i s entered, t hen that coverage path is us ed. The PMS can control the cove r age path only if the P MS Protocol M ode is set to “Transparent.” If t h e PMS is in t h e “Normal” mode, the s erver will defaul[...]

36 Issue 1 April 1997 Call Coverage Administrat ion 0 change system-param eters hospitality ■ On Page 1 of this f orm, enter an assignment in t he Client Room Cov- erage Path Configuration field. If your server has no PMS or the guest room cove r age path is not controlled by the PM S, put act -no pms in this field. If the guest room coverage pat[...]

Issue 1 April 1997 37 Feat ure Descriptions Call Park 0 The Call Park feature all ows you to put a cal l on hold and then retrieve the call from any other v oice terminal wi t hin the system. Calls can be p arked u s ing the attendant con sole or any voice term inal that does no t have a “client room ” COS. User Operation 0 The user operation f[...]

38 Issue 1 April 1997 Ch ec k- In/ Che ck -Ou t change system-param eters feature ■ Enter a v a lue in the Call Park Timeout Interval field. This deter- mines h ow long a call can remain park ed on the server. Wh en this inter- val times out, t he call ring s back at the ex tension t hat parked the call. Re qu ir ed Ha r dw are 0 There is no s p [...]

Issue 1 April 1997 39 Feat ure Descriptions User Operation 0 The user operation for guest check-in and check-out using the PMS is docu- mented in the PMS d ocumentation. The user operation for guest check-in and check-out using the attendant console or the backup voice terminal is document ed in GuestWorks server Issue 3.0 Ho s pitality Ope rat i o[...]

40 Issue 1 April 1997 Client Room Cl ass of Servi c e Client Room Class of Service 0 Client Room Class of S ervice (COS ) is not a feature, but rather a condition established when you designa te the telephone in a room to be a “client r o om.” When a telephone is administered with the client room COS, the telephone interacts with hospitality f [...]

Issue 1 April 1997 41 Feat ure Descriptions User Operation 0 There is no special user operation required for this feature. Administrat ion 0 change cos ■ For the CO S ass igned to t he gue s t rooms, e nter y in the Client Room fie l d . ! SECURITY ALERT: Make su re that the COS used by the backup voice terminals are not assigned to any other voi[...]

42 Issue 1 April 1997 Controlled Restrictions The Cont rolled Toll Rest rict ion f eature is a new opt ion with Gues tWorks a nd can be substituted for either O utward Restriction or Station-to-Station Restriction. This substitution was done because m ost PMS products in use today recognize only four different types of restrictions . Through adm in[...]

Issue 1 April 1997 43 Feat ure Descriptions When a guest tries to make a call fr om a station that is restricted, the call is routed to one of the f oll owing: the attendant , a recorded announ cement, a coverage path, another extensi on (for example, one of the backup voice ter mi na ls ), or i n terc ep t tone . User Operation 0 The user operatio[...]

44 Issue 1 April 1997 Controlled Restrictions change system-param eters feature ■ On Page 3 of this form, add the i ntercept treatme nt desired for the Out- ward/Toll, Termination (Do Not Di st urb), and Station-to-St ation restrict ed calls in these fields: — Control Outward/Toll Restriction Intercept Treatment — Controlled Termination Restr[...]

Issue 1 April 1997 45 Feat ure Descriptions Dial b y Name 0 The Dial by Name feature all ows you to “dial” someone by entering their name from y our touch-tone keypad. Th is feature i s accessible by us ing the Direct Access C alling feature and the in tegrated annou nceme nt c i rc u it pack (TN7 50C) to cr e ate an “ a uto-attendant” proc[...]

46 Issue 1 April 1997 Dial by Name User Operation 0 NOTE: This feature is not accessible from rotary telephone s or telephones that do not have a la beled dial k eypad. This f eature op erat es using the Rom an alphabet only. 1. Dial the published directory number. ■ The c all is rout ed to the auto-attendant procedure. 2. Listen to t he recorded[...]

Issue 1 April 1997 47 Feat ure Descriptions 5. I f there are still mul t i ple matc hes, you are prompted to en t er the first tw o characters of the perso n’s first name. ■ If only o ne name match es the c haracters ent ered, t he call is placed to that p erson. ■ Otherwise, the call c annot be com pleted using Dial by Name. Continue with St[...]

48 Issue 1 April 1997 Dial by Name ■ If a pe rson’s last name is less than f our characters l ong, the caller must press the key to signify end-of-dialing. This i nstruction should be part of the r e corded announc em ent. ■ The system s upports a maximum length of 15-character names (last name, first name). I f the last n ame is longer than [...]

Issue 1 April 1997 49 Feat ure Descriptions change direct-access proced ure X ■ You can assign up to four procedures t hat define how calls wi ll be han- dled as us ers select the different prompts. The following exam ple shows a D irect Access Calling “auto-attendant ” procedure that can be used to access the Dial by Name feature . Step numb[...]

50 Issue 1 April 1997 Dial by Name chan ge dire ct -acc ess pro cedu re 2 Pag e 2 of 3 DIR EC T AC CESS PR OC ED URE 12 col lect 3 digi ts a ft er a nnou nc ement 382 13 rou te -t o digi ts wi th cover ag e y 14 rou te-t o numb er 0 with co v n if u nc ondit iona ll y 15 16 g oto s tep 2 if unco ndit ion ally 17 18 19 col lect 3 digi ts a ft er a n[...]

Issue 1 April 1997 51 Feat ure Descriptions The procedure above does the following: 1. When someone cal ls the syst em, the p ers on receives ringback for 2 sec- onds. 2. A nnouncement 3 81 plays. Thi s announcem ent asks them to do one of the follo wing : ■ Press or wait if they wan t the ope r ator; if th ey press or wait for the tim eout, they[...]

52 Issue 1 April 1997 Di re ct Acc e s s Ca lling d. S ince there are still n o matches , announc eme nt 660 plays telling them they can press to t ry again, or press to get an operator. ■ Press if they know t he depa r tment t hey wish t o acce s s; if th ey press , t hey are rout ed to announc ement 383, whi ch gives them a listing of several d[...]

Issue 1 April 1997 53 Feat ure Descriptions User Operation 0 The only user operation required for t his feature de pends on t he choices given. The c aller must follow the p rompts a nd select those op t ions chosen. In m ost cases, no a ction by the caller wil l result in t he call be ing routed t o the atte ndant console. Administrat ion 0 ! SECU[...]

54 Issue 1 April 1997 Di re ct Acc e s s Ca lling change direct-access proced ure X ■ You can assign up to four procedures t hat define how calls wi ll be han- dled as us ers select the different prompts. The following exam ple shows a Direct Access procedure. Contact your authorized deal er for s upport in setting up your p r ocedures. chan ge f[...]

Issue 1 April 1997 55 Feat ure Descriptions The procedure above does the following: 1. When someone calls the ho tel, he or she hears ringback for 2 seconds. 2. A nnouncement 3 81 plays. This ann ouncement asks t he caller to do one of the fol lowing : ■ Press or wait if they want the front desk; if they press or wait for the t imeout, t hey are [...]

56 Issue 1 April 1997 Display Client on Red irect ion Display Client on Redi rection 0 Security involving the room numbe r and the guest name is a sensitive issue. When t he Class of Service (COS) is set for “client room ,” the re direction infor- mation is not pa ssed to a receiving s tation. Ex amples of redirection information are “b” (b[...]

Issue 1 April 1997 57 Feat ure Descriptions ■ ic — Indicates that an incom ing calls has been redirected as a result of intercept treatment. ■ ld — Direct Inward Dialing (DID) Listed Directory Number (LDN) Ca ll . Indicates that an incoming call came in on the LDN over a DID t runk. ■ rc — Recall Call. Indicat es that a call bei ng held[...]

58 Issue 1 April 1997 Display Room Information on Call Di splay Disp lay Room Informa tion on Call D isplay 0 When calls from guest rooms terminate at the attendan t console or a backup voice term inal, informa t ion about the c all is di s played, i ncluding the extension number o f the caller. For som e properties, the extension of the client roo[...]

Issue 1 April 1997 59 Feat ure Descriptions Do Not Disturb 0 The Do Not Disturb featu r e permits hotel guests to reques t that calls directed to the room be blocked for a p r edetermined pe riod of t i me. T his can be done f rom the atte ndant con s ole, a backup v oice term inal, or by guests t hemselves. I f the server has a speech synthes izer[...]

60 Issue 1 April 1997 Do Not Dist urb Administrat ion 0 In addition t o the f oll owing, see the information about printing reports on Page 113. change attendant 1 ■ On Page 2 of this form, add the following feature buttons: — ext-dn-dst — gr p-d n- dst ch a ng e sta tion XXXX ( XXXX is the extension n umber of t he backup voice ter mi na l) [...]

Issue 1 April 1997 61 Feat ure Descriptions Emer ge nc y Acc ess to th e At tend ant 0 This f eat ure provid es a m ethod for emergency calls to go to t he atten dant. These calls are generated in two ways: ■ The guest knocks the hands et off the telephone. ■ The gue st dials the Em ergency Acc ess to At t endant f eature ac c ess code. T his c[...]

62 Issue 1 April 1997 Em ergency Acces s to t he Attenda nt Administrat ion 0 change system-param eters feature ■ On Pa ge 3 of this form, ent e r a time v alue (1-3 000 second s) in the Time before Off-hook Alert field. This is the number of seconds before an emergency call goes to the attendant. This interval does not include the 10 seconds of [...]

Issue 1 April 1997 63 Feat ure Descriptions Re qu ir ed Ha r dw are 0 There is no s pec ial hardware required for this feature. Mai d Status /H ouse ke e pi ng Statu s 0 The Maid Status/ Housek eepin g Status feature records the status for up t o six housekeepi ng codes . These status codes are usua lly entered by the house- keeping staf f from the[...]

64 Issue 1 April 1997 Maid Sta tus/Hous ekeepi ng Stat us User Operation 0 The user operation for updating and viewing housek eep ing status using the PMS is document ed in t he PM S do c umentation. The user operation for updating housek eeping status from a guest room or at the atte ndant con s ole is doc umented in Gues tWorks s e rver I ssue 3.[...]

Issue 1 April 1997 65 Feat ure Descriptions change feature-access-cod es ■ On Page 5 of this form, add feature access codes for each of the h ouse- keeping s t atus code s . There a re six code s for housekeepi ng status from a gues t room (c lient room) an d four codes for housekeeping s tatus from a des ignated telephon e (station). When workin[...]

66 Issue 1 April 1997 Mess age Waiting Notification Messag es can be left for guests when people call and leave messages in a voice mailbox or when they leave message s at the front desk. This section describes the feature known as Message Waiting Notification, which is done manually from the attendant con sole. See the voice messaging system descr[...]

Issue 1 April 1997 67 Feat ure Descriptions Administrat ion 0 change system-param eters hospitality ■ On Page 1 of this f orm, enter an assignment in t he Message Waiting Configuration field. If y ou do not hav e a PM S, or th e message wa iting notifications are not controlled by the PM S , put act-nopms in this fiel d. If the mes sage waiting n[...]

68 Issue 1 April 1997 Mixed Extensio n Numbe ring Mix ed E xtens ion N umb ering 0 ! CAUTION: Any ch anges mad e to your dial plan can cause service degradation and lost calls if not done correctly. P lan all num bering cha nges w it h caution. As an alternative to using prefixed extension numb ers (discussed in the "Pr e- fixed Exte nsion Num[...]

Issue 1 April 1997 69 Feat ure Descriptions This example has the following dial plan: ■ Single-digit acc ess to the ho t el attendant (0) ■ Single-digit acc ess to seven h otel services (extensions 1 through 7) ■ Two-digit ac cess to 70 hote l services (extensions 10 through 79) ■ Guest room extens ions on floors 1 through 7 (extensions 100[...]

70 Issue 1 April 1997 Mixed Extensio n Numbe ring Administrat ion 0 change dialplan ■ Thi s f or m de t e rmi nes h ow the c omm uni ca ti on s serv e r w ill pr oc e s s ea ch call dialed in the server. For each fi rst digit, you must specify whether it will be used to access a n extension, a p r efixed ext ension, a f eature access code, a trun[...]

Issue 1 April 1997 71 Feat ure Descriptions Names Registration 0 Names Reg istration is used with a PMS that can o perate in t he Transparen t Mode or ASCII Mode. Using the PMS terminal at check-in, the PMS records t he guest information and sends the information to the GuestW orks server ; at check-out, the guest’s name is removed. Read the &quo[...]

72 Issue 1 April 1997 Names Regist ration User Operation 0 There is no special user operation required for this feature. Administrat ion 0 change system-param eters hospitality ■ On Page 1 of this form , enter transparent i n th e PMS Protocol Mode field. If the P M S is using the ASC II interface , enter a y in the ASCII mode? fie l d. ch a ng e[...]

Issue 1 April 1997 73 Feat ure Descriptions Prefixed Extension Nu mbe ring 0 ! CAUTION: Any ch anges mad e to your dial plan can cause service degradation and lost calls if not done correctly. P lan all num bering cha nges w it h caution. In the h ospitality in dustry, prefixed extension numbers are frequently u sed to define specific group s of ho[...]

74 Issue 1 April 1997 Prefixed Extens ion Numbering Here is an examp le of a dia l plan incorporating p refixed exte nsions and a mixed number p lan, with an explan ation of each entry. I n the dia l plan, pre fixed extensions a re desig nated as PEXT. When the prefixed n umber is dialed, the server will rem ov e the prefix digit and use the rem ai[...]

Issue 1 April 1997 75 Feat ure Descriptions ■ Nonprefixed access to 100 possible extensions for hotel administration users (500 through 599). ■ Prefixed room extensions — pattern 6xxx is f or floors 1 through 9, and pattern 7xxxx is f or floors 10 through the highest guest room floor. Exten- sions are numbe r ed the same as the room : room 42[...]

76 Issue 1 April 1997 Prefixed Extens ion Numbering User Operation 0 There is no special user operation required for this feature. Administrat ion 0 change dialplan ■ Thi s f or m de t e rmi nes h ow the c omm uni ca ti on s serv e r w ill pr oc e s s ea ch call dialed in the server. For each fi rst digit, you must specify whether it will be used[...]

Issue 1 April 1997 77 Feat ure Descriptions Property Management S yst em (PMS) Interface 0 The PMS is a compute r with a t erminal used to input information. The comput er is run ning software that interacts with t he Gue stWorks se rv er . Th e PM S t ermi - nal is usually lo cated at the front desk with the atten dant console. Thi s is where the [...]

78 Issue 1 April 1997 Property Managemen t System (P MS) Interface ■ Status inquiry (checks on status of data link) ■ Room data image (occupied /vacant , mes sage wait ing lamp status, con- trolled restriction le vel) ■ Room cha nge. Transparen t Mode or ASCII Mo de can do all the Normal M ode transactions plus these additional transactions ([...]

Issue 1 April 1997 79 Feat ure Descriptions User Operation 0 The user operation f or t he PMS features is doc umented in the PMS d ocume nt a- tion. The user operation for activating the PMS features from the attendant console or backup voice t ermi nal is do cumented in DEFINITY Business Commun icat ions Sy stem and GuestWork s se rver Issue 3.0 C[...]

80 Issue 1 April 1997 Property Managemen t System (P MS) Interface Even t hough you can do most op erations fr om the attendant c onsole, it is recommend ed that you do as much as possible from the PMS terminal. This provides for better hotel operations. Administrat ion 0 This sec tion show s t h e administration required for t he PMS link. Any adm[...]

Issue 1 April 1997 81 Feat ure Descriptions change system-param eters hospitality ■ On Page 1 of this form, administer the following fields: — Extension of PMS This is the extension number assigned to the data port where the PMS is conne c ted to t he comm unications s erver. The P MS is an asynchronous device conn ected t o the se r ver by a d[...]

82 Issue 1 April 1997 Property Managemen t System (P MS) Interface — PMS Link Maximum Retransmissions En ter th e nu mbe r of tim es (1 t o 5) th at th e serv er w ill r etr a nsmit a messag e in respon se to a negative ac knowledgm ent, or sen d an inquiry for an acknowle dgment fr om the P MS for a mess age before givin g up on the m essage tra[...]

Issue 1 April 1997 83 Feat ure Descriptions Recorded A nn ouncement s 0 The Recorded Annou ncements f eature allows y ou to c reate several di fferent recorded announ cemen ts for wakeup calls and Direct Access Calling proce- dures. For exam ple, you may want t o have different message s for different times of day. Fo r early morni ng wakeup call s[...]

84 Issue 1 April 1997 Recorde d Announcem ents 3. P r ess an d record af te r the tone. Hang up, press , or press the switchhook wh en finished. 4. Dial the extensio n numbe r of the announceme nt you just recorded. 5. List en to the recordi n g. If y ou need to re-record the message, repeat Steps 1 through 3. 6. If the messa ge is satisfactory, ha[...]

Issue 1 April 1997 85 Feat ure Descriptions change announcem ents ■ Use this form to assign exte nsion numbers that are used to repres ent recorded announ cemen t numbers . change system-param eters hospitality ■ On Page 2 of this form, enter one of t he followi ng values in the Announcement Type fi e ld t o control the type of announcem ent us[...]

86 Issue 1 April 1997 Recorde d Announcem ents ■ On Page 2 of t his f orm , enter an ext ension i n t he Routing Extension on Unavailable Voice Synthesis field. This is the extension number w here you route ca ll s when the speech synthesizer circuit p ack i s busy or out of order. Put the attendant ’s extension or the extensi on of a backup vo[...]

Issue 1 April 1997 87 Feat ure Descriptions Room Change/S wap 0 It often happen s that guests wish to cha nge room s after t hey have already checked-in to the hotel. T he Room Change/Swap f eature allows you to easily move all of the guest’s information from one room to another vacant room. When t his is don e, their Aut omatic W ak eup r e ques[...]

88 Issue 1 April 1997 Room Occ upan cy Room Occupancy 0 The Room Occupanc y feature enabl es the a ttendan t console to display the cur- rent occupancy status of rooms. The Room Oc cupanc y feature provides inf or- mation on guest room availability without the requirement for a P M S. When the button on the attendant console is pressed , the consol[...]

Issue 1 April 1997 89 Feat ure Descriptions Re qu ir ed Ha r dw are 0 There is no s pec ial hardware required for this feature. Serv er/ INTUITY/PMS Link Integration 0 In an integrated solution where a hotel has the GuestWorks server , the Lucent INTUITY Lodging voice messaging, and a PMS, dat a is exchange d between a ll three componen ts to updat[...]

90 Issue 1 April 1997 Server/INTUITY/PMS Link Integration TN765 PI Di gi t a l Po r t Guest W or ks server Dat a M odul e GPSync Equi nox TTY sa c Equi n ox TTY sa b I nt ui t y Lodgi ng ID I PMS Ser v er Vo i c e M ess agi ng Call Account i ng Wi t h o u t L i n k In teg ra tio n TN765 PI Di gi t a l Po r t Guest W or ks server Dat a M odul e GPSy[...]

Issue 1 April 1997 91 Feat ure Descriptions There are several advantages in using the integrated link t h rough the server: ■ The solution is more reliable; with one less physical connection, there is less chan c e for l oss of da ta because of faulty hardware. ■ If the server-to-INTUITY l ink is down but t he s erver- to-PMS l ink is up, the s[...]

92 Issue 1 April 1997 Server/INTUITY/PMS Link Integration The following is a list of t he INTUITY-t o-PMS messages that are not supported with this integrated lin k. If your solution need s any of these m essages, you m ust install t he standard INTUITY-to-PM S link. ■ Dele te E xtensi on ■ Displ ay Mail box ■ Purge O ld Mailbox ■ Activate [...]

Issue 1 April 1997 93 Feat ure Descriptions Administrat ion 0 change system-param eters hospitality ■ On Page 1 of this form, enter y in the Forward PMS Message to Intuity Lodging field and tran sparent in the PMS Protocol Mode field. change commun ication-interface processor-ch annels ■ On Pa ge 4 of t his form, ad minister processor interf ac[...]

94 Issue 1 April 1997 Terminal Translation Initial izat ion Terminal Trans lat ion Initiali zation 0 The Termina l Translation I nitialization ( TTI) f eature allows you to temporarily a dd phones to conference room s and other facilities where phone jacks have been installed, but are not us ed for f ull- time telephone service. T his ensures secur[...]

Issue 1 April 1997 95 Feat ure Descriptions 2. Dial the security code ________ __. ■ You h ear anoth er dial tone . 3. Dial the extensio n numbe r being used for that telephone. ■ You h ear confirmat ion tone i f the chang e was accepted. 4. Disconnec t the t elephone f rom the wall jack. Administrat ion 0 change system-param eters customer-op [...]

96 Issue 1 April 1997 Trunk Identification Re qu ir ed Ha r dw are 0 The port type used for t he TTI activation must match the type of telephone installed at that location. Incompatible equip men t will not operate. Trun k Ide nt ific a tion 0 The Trunk Identification feature allow s you to use the attendant console or a backup voice terminal to id[...]

Issue 1 April 1997 97 Feat ure Descriptions Voice Mess aging 0 The GuestW orks server is compatible with many vo ice messaging system s and supports standard voice messag ing i nterfaces. The recommended Gue stWorks serv er messa ging solution is based on the Lucent INT UITY Lodging package. This Lucent INTUIT Y offering uses Lucent INTUITY Lodging[...]

98 Issue 1 April 1997 Voic e M e s sa g ing Administrat ion 0 The adminis tration shown here is for the Lucent INTUIT Y Lodging product but will also be used for other voice messagin g systems. A group of extension n um- bers must be reserved as voice messaging port s. These numbers cannot be used for anything else. ! SECURITY ALERT: Always rest ri[...]

Issue 1 April 1997 99 Feat ure Descriptions ad d hunt- gr ou p XX ( XX is the hu nt group) ■ On Page 1 of this form, add information in the following fiel ds: — Group Name — this name is used on other forms, so make it unique — Queue — e nte r y — Group Extension — this is the telephon e number guests an d employees use to access th e[...]

100 Issue 1 April 1997 Voic e M e s sa g ing change commun ication-interface links ■ On th is form, add information for L ink 1 in the f ollowing fields: — Enable — e nter y — Est Conn — e nter y — PI Ext — e nter the p r ocessor interfa c e extension number — Prot — e nte r BX 25 — Destination Digits — en ter ei a — DTE/DCE[...]

Issue 1 April 1997 101 Ha rdwar e Descri ptions 0 The Gues tWo rks serv er s olution consist s of the following e quipment: ■ GuestWork s server ■ TN2214 digital line circuit p ack ■ TN2215 a nalog li ne circuit pac k ■ TN791 gu est line c ircuit pack ■ TN796B process or ■ Attendant cons ole ■ Voice term inals ■ Recorded annou nceme[...]

102 Issue 1 April 1997 Gues tWorks server GuestWork s ser ver 0 The Gues tWo rks serv er is available on two hardware platforms: ■ The compact single carrier cabinet (CSCC) product which supports hotels n eeding 50 to 1 00 lines ■ The single cabinet carrier (S C C) product which supports hotels needing 1 00 to 500 lines. The circuit packs are t[...]

Issue 1 April 1997 103 Hardw are Descriptions SCC Hardware 0 The SCC design consists of a single circuit pack carrier inst alled in a small cab- inet. A max imum of four single-carrier cabinets can be stacked on top of each ot her. Each cab inet h a s verti cal slots that hold circui t p a cks. A blank face p lat e covers each unused slot. There ar[...]

104 Issue 1 April 1997 TN2215 — A nalog L ine (16-Port) ■ 8403B voice terminal ■ 8410B/D v oice terminal ■ 8411B/D v oice terminal ■ 8434DX voice terminal ■ 9403B voice terminal (not supporte d in the United States ) ■ 9410B/D v oice terminal (not suppo r ted in t he Un it e d State s ) ■ 9434D voice terminal (not supported in the U[...]

Issue 1 April 1997 105 Hardw are Descriptions ■ Secondary l ightning prot ection ■ Same premises, out -of-building s upport ■ Supports the 500-type, 2500-ty pe, 7100 -series, 8102-type, and 8110-type telephones The distance limit for the 500-type, 2500-type, and 7102A tele phones is 2 0, 000 feet ( 6 096 m). The d istance lim it f or the 7101[...]

106 Issue 1 April 1997 TN 796B — P ro ce ssor ■ Supports station adjuncts ■ Secondary l ightning prot ection ■ Same premises, out -of-building s upport ■ Supports the 500-type, 2500-ty pe, 7100 -series, 8102-type, and 8110-type telephones The distance limit for the 500-type, 2500-type, and 7102A tele phones is 2 0, 000 feet ( 6 096 m). Th[...]

Issue 1 April 1997 107 Hardw are Descriptions Attend ant C onsole 0 The GuestWorks server solution provides one Lucent Technolo gies Model 302B or 302C a ttendan t console per site for use at the front desk. The server sup- ports more than one attendant console, but m ost attendant consol e procedures can b e done from a bac kup v oice termina l. V[...]

108 Issue 1 April 1997 Voic e Te rmin als Model 8102 0 The Model 8102 is similar t o the 8101, but has 10 locally-programm ed feature buttons. The buttons can be program med to access specific locations in the hotel s o gue s ts do no t have to rem ember extension numbers. Model 8403 0 The Model 8403 is a digi tal multiappea rance voice terminal. I[...]

Issue 1 April 1997 109 Hardw are Descriptions Recorded Announcement Equipment 0 The recorded announc em ent equipm ent provide s wakeup announcem ent s for guest rooms. The following equipme nt may be used: ■ TN750C i ntegrated ann ouncement circuit pack ■ TN725B speech s ynthe sizer circuit p ack ■ Audichron recorded announ cements ■ Music[...]

110 Issue 1 April 1997 Pri nter s Printers 0 Printers used with the server must have a serial interface. Some Lucent Tech- nologies printers that operate with Gues tWork s include: ■ Model 470 ■ Model 475 ■ Model 572 (for journal/schedule reports only) ■ Model 573 ■ Model 5310 ■ Model 5320. There are several ways pri n ters can be conne[...]

Issue 1 April 1997 111 Hardw are Descriptions Property Management Syst em 0 The PMS hardware is provided by vendors that have produced equipm ent that conforms to the DEF INITY Enterprise Communications Server (ECS), Guest- Works se r ve r, a n d Syst e m 75 PBX Prop er ty Management Syste m Inte r f ace Specifications , (555-231-601). The followin[...]

112 Issue 1 April 1997 Voice M essa ging and Call Accounting S ystem Voice Messa ging and Call Accounting Sys tem 0 The Gues tWo rks serv er integrated solution uses the Lucent INTU ITY Lodg ing Voice M essaging and Lucent IN TUITY Lod ging Call Accounting . These a pplica- tions are supported on the Lucent INTUITY MAP /5 platform.[...]

Issue 1 April 1997 113 Repor ts 0 This section gives example s of administration reports you can display on the administration terminal or print o n the Log Printer or the Journal/Schedule Pr int e r . Administration Reports 0 Whether using a SAT or the TERRANOV A ECS Administration software termi- nal em ulator on a PC, you can vi ew the f ollowin[...]

114 Issue 1 April 1997 Administration Report s The following screens show examples of the reports you can view. list direct-access number Displays the Direct Access Calling extension numbe rs list direct-access procedure Displays the Direct Access Call ing procedures list integrat ed-annc-boards Displays t he integrated a nnouncem ent circuit pack [...]

Issue 1 April 1997 115 Reports list d o-not -dis tu rb g roup DO NO T DIST URB GR O UP COR U ntil 5 9:3 0 AM 12 3:15 PM 10 6:00 PM lis t wake up in co mple te WAK EU P IN COMP LE TIO NS Exte ns ion Ti me o f Atte mpts 3315 02:3 0 PM 3315 02:3 5 PM 3315 02:4 0 PM lis t wake up re qu ests WAK EUP RE QUES TS Exte ns ion Ti me 3311 04:4 5 AM 2247 05:3 [...]

116 Issue 1 April 1997 Administration Report s list w akeu p st at ion 4 565 WAKE UP ST ATIO N AU DIT Exte ns io n = 4565 Eve nt Rea son Tim e Or ig E xten At temp t Swap Ex ten Ski p Ti me requ es t ok 6:4 5 AM 4 56 5 chan ge ok 7:00 AM 4 56 5 canc el ok 7:15 AM 4 56 5 inco mp l no answ er 7:1 5 AM 1 answ er ok 7:20 AM 2 requ es t ok 8:0 0 AM 2 li[...]

Issue 1 April 1997 117 Reports list i ntegr ated -a nnc- boar ds INT EG RA TED AN NO UN CEMEN TS Boar d Locat ion: 0 1A07 T ime R em aini ng a t 32 Kb ps: 18 7 Inte rn al Ann ou nc em ent Lengt h in Numb er Ex te nsio n Nam e R ate Sec on ds 1 4800 G re etin g 32 5 24 8 0 1D i n n e r 3 2 2 0 3 4802 B re akfa st 3 2 1 7 4 5 6 7 8 stat us sta tion 1[...]

118 Issue 1 April 1997 Printer R eport s Any of these reports can be printed, either on an SAT printer or on the sy stem printer. To pri n t on t he SAT printer, add the command pr after the repo rt command string. F or example , if you want a printed copy of th e station status report, enter the c omm and stat u s st a t io n XXXX pr ( XXXX is the[...]

Issue 1 April 1997 119 Reports Jour nal /Sch ed ule P ri nte r 0 The journal/schedule printer prints two types of reports: journal reports and scheduled reports. A j o urnal report is a r unning sum mary of hospi tality events such as wakeup call requests, wakeup calls that complete, wakeup calls t hat fail, Do Not Disturb reques ts, and emergency [...]

120 Issue 1 April 1997 Printer R eport s These codes are used to define the status events : ■ AWU — Automatic wa k eup ev ents ■ EAT — Emergenc y acc es s to at tendant a nd crisis alert events ■ PMS — PMS even ts ■ PMS chng stn rstr — Station restrictions changed by the PMS ■ PMS room change — Room status message from PMS ■ P[...]

Issue 1 April 1997 121 Index Nume rics 8101 Teleph one , 107 8102 Teleph one , 108 8403 Voice Ter mi n al , 10 8 8410 Voice Ter mi n al , 10 8 8434 Voice Ter mi n al , 10 8 A Ad m i ni st ra t io n T e rm i nal , 109 Answer Back , 37 ARS , 24 Anal ysis , 17 ASC II Data , 10 Attend ant Bac kup , 11 , 14 Attend ant Cons ol e , 107 Attend ant Cr is i [...]

122 Issue 1 April 1997 Index Emergency Al ert , 16 F Facil it y Restricti on Level , 24 Faile d Wakeup , 27 FAX Messaging , 97 Featur e Access Codes , 5 FRL , 24 G Glossar y , 12 1 H Hardware Desc ri pt i o ns , 10 1 Homisco , 32 Housekeepi ng Status , 63 I Integr at ed Announcement Cir cuit Pack , 27 , 86 In te r digi t Time out , 69 , 75 INTU IT [...]

Issue 1 April 1997 123 Index Propert y M anage m e nt Syst em , 77 , 11 1 R Recorded Anno uncements , 83 , 109 Relate d Docum ents , 6 Reports Pri nter , 11 8 Syst em Admini strat ion , 113 Room Change , 87 Oc cupan cy , 88 Stat us Definitio ns , 64 Swap , 87 S Schedule Printer , 119 Server/I NTUI TY/PMS L ink Int egration , 89 Speech Sy nthesizer [...]

124 Issue 1 April 1997 Index[...]