Lucent Technologies 6 manual

MERLIN LEGEND ® Communications System Rel ease 6 .0 Syste m Mana ger ’s Guid e 555-660- 118 Comcod e 10813604 5 Issue 1 Februar y 199 8[...]

Copyright <Supersc ript>© 1998, Lucent Technolo gies Document 555- 660-118 All Rights Reserv edComcode 1081360 45 Printed i n USAIssue 1 February 1998 Notice Every ef fort wa s made t o ensure that t he i nformat ion i n t his boo k was compl ete an d accura te at the t ime of pri nt ing . Howev er , info rmatio n is subject to chan ge. See [...]

MERLIN LEGEND ® Communica tions Syst em Release 6. 0 System Man ager ’ s Gu id e Syst em I nforma tion Sh eet If you have a problem with your system, you ma y be able to resolve i t quick ly and easily by following the appropriate t roub leshooting procedure in this guide. If the probl em persist s or is not listed i n this guide, call the Lucen[...]

MERLIN LEGEND Com municati ons Syst em Rel ease 6. 0 Syste m Manager’s Guide 555-66 0-1 18 Issue 1 Februar y 1 998 Content s Page iv Conten ts IMPORTANT SAFETY INSTRUCTIONS xv New F eatures and Enhanc ements xvii ■ Release 6.0 Enhanc em ents xvii Prior Releases : Features and Enhancem e nts xxiii ■ Release 3.1 Enhanc em ents xxii i ■ Releas[...]

MERLIN LEGEND Com municati ons Syst em Rel ease 6. 0 Syste m Manager’s Guide 555-66 0-1 18 Issue 1 Februar y 1 998 Content s Page v ■ System Cap acities 2–25 ■ Auxiliary Components 2–26 ■ Data Comm unication s Capab ilities 2–29 3 System Comp onents 3–1 ■ Con t ro l U nit 3–1 ■ Telephones 3–14 ■ Operator Consoles 3–30 ?[...]

MERLIN LEGEND Com municati ons Syst em Rel ease 6. 0 Syste m Manager’s Guide 555-66 0-1 18 Issue 1 Februar y 1 998 Content s Page vi ■ Adding/Rem oving a Line 6–57 ■ Adding a DLC Operator Position 6–58 ■ Adding a QCC Operator Position 6–61 ■ Adding Ope rator Features 6–64 ■ Connect ing Aux ilia ry Equipment 6–66 ■ Changing C[...]

MERLIN LEGEND Com municati ons Syst em Rel ease 6. 0 Syste m Manager’s Guide 555-66 0-1 18 Issue 1 Februar y 1 998 Content s Page v ii ■ Calls Not Going to Coverage 8–20 ■ Trouble H earing Called P arty 8–21 ■ Programmed B utton Fa ils 8–21 ■ Reminder Messag es Received with the W rong Time 8–22 ■ Recall/Switchhook D oes Not Wor[...]

MERLIN LEGEND Com municati ons Syst em Rel ease 6. 0 Syste m Manager’s Guide 555-66 0-1 18 Issue 1 Februar y 1 998 Content s Page viii C System Cap acities C–1 D System P lanni ng Forms D–1 E Re mo vi ng /Re in s tall in g the C on tro l U nit C ov er E–1 ■ Removing the Control Unit Housing E–2 ■ Installing the Control Unit Housing E?[...]

MERLIN LEGEND Com municati ons Syst em Rel ease 6. 0 Syste m Manager’s Guide 555-66 0-1 18 Issue 1 Februar y 1 998 Figur es Page ix Fi gu res 2 Abo u t the Sy st e m 2–1 2–1 The Local Loop 2–3 2–2 The Tel ephone Network 2–4 2–3 The E volution of Switch es 2–7 2–4 The S witching Office Hierarchy 2–8 2–5 Syste m Overview 2–1 1[...]

MERLIN LEGEND Com municati ons Syst em Rel ease 6. 0 Syste m Manager’s Guide 555-66 0-1 18 Issue 1 Februar y 1 998 Figur es Page x 6 Managing t he System 6–1 6–1 Informa t i on Screen 6–7 6–2 Menu Selection Screen 6–7 6–3 Data Entry Screen 6–8 6–4 Syste m Program min g Menu Sc reens 6–8 6–5 Screen K eys 6–10 6–6 Station Bu[...]

MERLIN LEGEND Com municati ons Syst em Rel ease 6. 0 Syste m Manager’s Guide 555-66 0-1 18 Issue 1 Februar y 1 998 Tables Page xi T ables 2 Abo u t the Sy st e m 2–1 2–1 Mode s of O peration 2–17 3 S yste m Comp on en ts 3–1 3–1 Line/ Trunk and E xtension Modules 3–12 3–2 Anal og Multiline Te lephon es 3–24 3–3 Sin gle-Li ne Tel[...]

MERLIN LEGEND Com municati ons Syst em Rel ease 6. 0 Syste m Manager’s Guide 555-66 0-1 18 Issue 1 Februar y 1 998 Tables Page x ii 5 P ut tin g the Sy st e m to Wo r k 5–1 5–1 Medi c al Office Needs 5–3 5–2 Execut ive Staf f Needs 5–9 5–3 Secretarial Staff Needs 5–10 5–4 Admini strative/Sup port Staff Needs 5–11 5–5 Oth er Ne[...]

MERLIN LEGEND Com municati ons Syst em Rel ease 6. 0 Syste m Manager’s Guide 555-66 0-1 18 Issue 1 Februar y 1 998 Tables Page xiii 8 T rouble shootin g the System 8–1 8–1 Chec king the Effectiveness of Delay Ann ouncement s 8–28 C S ys tem Ca pa ci tie s C–1 C–1 Hardware and Software Capaciti e s C–2 D Sy stem Plann ing Fo rms D–1 [...]

MERLIN LEGEND Com municati ons Syst em Rel ease 6. 0 Syste m Manager’s Guide 555-66 0-1 18 Issue 1 Februar y 1 998 Tables Page xiv[...]

MERLIN LEGEND Com municati ons Syst em Rel ease 6. 0 Syste m Manager’s Guide 555-66 0-1 18 Issue 1 Februar y 1 998 IMPORTANT SA FETY INSTRUCTI ONS Page xv IMPORT ANT SAFETY INSTRUCTIONS 0 When installing telepho ne equipm ent , always follow basic safety preca utions to reduce the risk of fire, electrical shoc k, and injury to persons, including:[...]

MERLIN LEGEND Com municati ons Syst em Rel ease 6. 0 Syste m Manager’s Guide 555-66 0-1 18 Issue 1 Februar y 1 998 IMPORTANT SA FETY INSTRUCTI ONS Page xvi ■ Do not attach the power supply cord to building surfaces. Do not a llow anything to rest on the power cord. Do not locate this product where th e cord will be abus ed by persons walk ing o[...]

New Featur es and Enha ncem ent s Page xvii Releas e 6 .0 Enha ncement s MERLIN LEGEND Com municati ons Syst em Rel ease 6. 0 Syste m Manager’s Guide 555-66 0-1 18 Issue 1 Februar y 1 998 New Fe ature s and Enhanc ement s 0 Release 6.0 Enhanc em ents 0 Release 6 .0 includ es all Re lease 5.0 f unctionality , pl us the enhancements listed below . [...]

MERLIN LEGEND Com municati ons Syst em Rel ease 6. 0 Syste m Manager’s Guide 555-66 0-1 18 Issue 1 Februar y 1 998 New Featur es and Enha ncem ent s Page xvi ii Relea se 6.0 Enh ancements calls. In addition, system manag ers can control whethe r calling name, calling num ber , or both are shown at MLX display telephone fo r incoming calls ac ross[...]

MERLIN LEGEND Com municati ons Syst em Rel ease 6. 0 Syste m Manager’s Guide 555-66 0-1 18 Issue 1 Februar y 1 998 New Featur es and Enha ncem ent s Page xix Relea se 6.0 Enh ancements ■ V oice Mail and Auto Attendant. Network ed syst ems shoul d have t heir own local voice m ail and/or auto attenda nt ap pli cations as wel l as their own exter[...]

MERLIN LEGEND Com municati ons Syst em Rel ease 6. 0 Syste m Manager’s Guide 555-66 0-1 18 Issue 1 Februar y 1 998 New Featur es and Enha ncem ent s Page xx Re lease 6.0 Enh ancemen ts Prompt-Based Overflo w 0 System mana gers can activate the Prompt -Based Overflow option . This option allows callers waiting in que ue and li stening to a delay a[...]

MERLIN LEGEND Com municati ons Syst em Rel ease 6. 0 Syste m Manager’s Guide 555-66 0-1 18 Issue 1 Februar y 1 998 New Featur es and Enha ncem ent s Page xxi Relea se 6.0 Enh ancements Pause cannot be originated from a singl e-line telephone or a remote access user . A mu lt iline tele phone user in the local system must enter an authorizat ion c[...]

MERLIN LEGEND Com municati ons Syst em Rel ease 6. 0 Syste m Manager’s Guide 555-66 0-1 18 Issue 1 Februar y 1 998 New Featur es and Enha ncem ent s Page xxii Release 6.0 Enh ancemen ts[...]

Pri or Release s: Featur es and Enha ncement s Page xxi ii Release 3 .1 Enhancem ents MERLIN LEGEND Com municati ons Syst em Rel ease 6. 0 Syste m Manager’s Guide 555-66 0-1 18 Issue 1 Februar y 1 998 Prior R elea ses: Featu res an d En hance men ts 0 Release 3.1 Enhanc em ents 0 Release 3 .1 includ es all Re lease 3.0 f unctionality , pl us the [...]

MERLIN LEGEND Com municati ons Syst em Rel ease 6. 0 Syste m Manager’s Guide 555-66 0-1 18 Issue 1 Februar y 1 998 Pri or Release s: Featur es and Enha ncement s Page xxi v Relea se 3.1 Enhancemen t s Programmable Second Dial T o ne T i mer 0 The system manager can assign a second dial tone timer to l ines/trunks, in order to help prev ent toll f[...]

MERLIN LEGEND Com municati ons Syst em Rel ease 6. 0 Syste m Manager’s Guide 555-66 0-1 18 Issue 1 Februar y 1 998 Pri or Release s: Featur es and Enha ncement s Page x xv Relea se 3.1 Enhancem ents Default f o r the Defa ult Local T able 0 The d efault Automatic Route Sel ecti on (ARS, Hybrid/PBX mode only) F RL has change d to 2 for t he Defaul[...]

MERLIN LEGEND Com municati ons Syst em Rel ease 6. 0 Syste m Manager’s Guide 555-66 0-1 18 Issue 1 Februar y 1 998 Pri or Release s: Featur es and Enha ncement s Page xxvi Release 4.0 Enh ancements Release 4.0 Enhanc em ents 0 Release 4 .0 includ es all Re lease 3.1 f unctionality , pl us the enhancements listed below . Support fo r Up to 2 00 Ex[...]

MERLIN LEGEND Com municati ons Syst em Rel ease 6. 0 Syste m Manager’s Guide 555-66 0-1 18 Issue 1 Februar y 1 998 Pri or Release s: Featur es and Enha ncement s Page xxvii Re lease 4.0 Enh ancemen ts Support for 2B Data Applications 0 A Lu cent T echnologi es-c ertified group and des k top video a pplication can u se tw o B-channel s to m ake vi[...]

MERLIN LEGEND Com municati ons Syst em Rel ease 6. 0 Syste m Manager’s Guide 555-66 0-1 18 Issue 1 Februar y 1 998 Pri or Release s: Featur es and Enha ncement s Page xxvi ii Relea se 4.0 Enh ancements T ime-Based Optio n f or Overflow on Calling Group 0 Release 4.0 has added a tim e limit for c alls in queue in addition to t he previou s number [...]

MERLIN LEGEND Com municati ons Syst em Rel ease 6. 0 Syste m Manager’s Guide 555-66 0-1 18 Issue 1 Februar y 1 998 Pri or Release s: Featur es and Enha ncement s Page xxi x Relea se 4.1 Enhancemen t s Release 4.1 Enhanc em ents 0 Release 4 .1 includ es all Re lease 4.0 f unctionality , pl us the enhancements listed below . There are no hardware c[...]

MERLIN LEGEND Com municati ons Syst em Rel ease 6. 0 Syste m Manager’s Guide 555-66 0-1 18 Issue 1 Februar y 1 998 Pri or Release s: Featur es and Enha ncement s Page x xx Relea se 4.1 Enhancem ents With this enhancem ent , Night Service can be activated and deactivat ed on lines that do not appear on operator consoles (for exam ple , personal li[...]

MERLIN LEGEND Com municati ons Syst em Rel ease 6. 0 Syste m Manager’s Guide 555-66 0-1 18 Issue 1 Februar y 1 998 Pri or Release s: Featur es and Enha ncement s Page xxxi Release 4.2 Enh ancements Release 4.2 Enhanc em ents 0 Release 4 .2 includ es all Re lease 4.1 f unctionality , pl us the enhancements listed below . There are no hardware chan[...]

MERLIN LEGEND Com municati ons Syst em Rel ease 6. 0 Syste m Manager’s Guide 555-66 0-1 18 Issue 1 Februar y 1 998 Pri or Release s: Featur es and Enha ncement s Page xxxii Re lease 4.2 Enh ancemen ts — DMS tie trunk service to provide private exchan ge call rating for calls pla c ed on a dedi cated c entral off ice facility betwee n the MERLIN[...]

MERLIN LEGEND Com municati ons Syst em Rel ease 6. 0 Syste m Manager’s Guide 555-66 0-1 18 Issue 1 Februar y 1 998 Pri or Release s: Featur es and Enha ncement s Page xxxi ii Relea se 5.0 Enh ancements MERLIN LEGE ND Report er . The default is Off, in which case the Release 4.0 SMDR reports are available. If the option is set to On, the foll owin[...]

MERLIN LEGEND Com municati ons Syst em Rel ease 6. 0 Syste m Manager’s Guide 555-66 0-1 18 Issue 1 Februar y 1 998 Pri or Release s: Featur es and Enha ncement s Pag e xxxi v Release 5.0 Enhancemen ts module on t he MERLIN LE GEND Comm unications System control uni t and ISDN link interf ace card plugged into the c ustomer ’ s server . T he fea[...]

MERLIN LEGEND Com municati ons Syst em Rel ease 6. 0 Syste m Manager’s Guide 555-66 0-1 18 Issue 1 Februar y 1 998 Pri or Release s: Featur es and Enha ncement s Page xxxv Re lease 5.0 Enh ancemen ts NOT E: In the case of remote access calls, the only information that the applicat ion can collect about the caller is the remot e telephone number .[...]

MERLIN LEGEND Com municati ons Syst em Rel ease 6. 0 Syste m Manager’s Guide 555-66 0-1 18 Issue 1 Februar y 1 998 Pri or Release s: Featur es and Enha ncement s Pag e xxxvi Release 5.0 Enh ancemen ts Any type of inside or outside line that i s norm ally available to a single-line telepho ne can be assigne d to a Ho tLine ex tension. Generally , [...]

MERLIN LEGEND Com municati ons Syst em Rel ease 6. 0 Syste m Manager’s Guide 555-66 0-1 18 Issue 1 Februar y 1 998 Pri or Release s: Featur es and Enha ncement s Page xxxvii Release 5.0 Enh ancemen ts The prim ary and sec ondary announc ement op ti o ns, when used together , allow an initial message t o play for callers, fo ll owed by a rep eatin[...]

MERLIN LEGEND Com municati ons Syst em Rel ease 6. 0 Syste m Manager’s Guide 555-66 0-1 18 Issue 1 Februar y 1 998 Pri or Release s: Featur es and Enha ncement s Page xxxvi ii Re lease 5.0 Enh ancemen ts MLX-5 and M LX -5D T elephones 0 The MLX-5 nondispl ay and MLX-5D display telephon es are compatible with all system releases. The display telep[...]

About This Book Pag e xxxi x I nt ended Audienc e MERLIN LEGEND Com municati ons Syst em Rel ease 6. 0 Syste m Manager’s Guide 555-66 0-1 18 Issue 1 Februar y 1 998 About Th is Book The M ERLIN LEGE ND Communi cati ons Sy s tem is an a dvanced di gital switching system that integrates voi ce and data comm unications features. V oice f eatures inc[...]

MERLIN LEGEND Com municati ons Syst em Rel ease 6. 0 Syste m Manager’s Guide 555-66 0-1 18 Issue 1 Februar y 1 998 About This Book Page xl T erms and Conv ent ion s Used In th e USA only , Lucent T echn ologies provid es a t oll-free cust omer Helpline 24 hours a day . Call the Helpline a t 1 800 6 28-2888 (cons ultation charges may apply), or ca[...]

MERLIN LEGEND Com municati ons Syst em Rel ease 6. 0 Syste m Manager’s Guide 555-66 0-1 18 Issue 1 Februar y 1 998 About This Book Page x li Securit y T y pographical Co nventions 0 Certain type fonts and styles act as visual cues to hel p you rapidly understand the information presente d: Product Safety Labels 0 Throughout these docum ents , haz[...]

MERLIN LEGEND Com municati ons Syst em Rel ease 6. 0 Syste m Manager’s Guide 555-66 0-1 18 Issue 1 Februar y 1 998 About This Book Page xlii Re lat ed Docu m ents Nondisplaying authorization c odes and telephone n umbers prov ide another layer of security . For more information, see Appen dix A, “Cust omer Supp ort Information. ” Throughout t[...]

MERLIN LEGEND Com municati ons Syst em Rel ease 6. 0 Syste m Manager’s Guide 555-66 0-1 18 Issue 1 Februar y 1 998 About This Book Page xli ii How to Comment on This Book How to Co mment on Thi s B ook 0 We welcome your comments , both positive and negative. Please us e the feedback fo r m on the nex t page to let us know how we can continue to s[...]

MERLIN LEGEND Com municati ons Syst em Rel ease 6. 0 Syste m Manager’s Guide 555-66 0-1 18 Issue 1 Februar y 1 998 About This Book Page xli v How to Co mment on This Book[...]

Read Thi s First Page 1-1 Ov erv iew 1 MERLIN LEGEND Com municati ons Syst em Rel ease 6. 0 Syste m Manager’s Guide 555-66 0-1 18 Issue 1 Februar y 1 998 1 Read This First 1 This chap ter includ es important background i nformation to help you un derstand the system manager fu nctio n and how to use this guide. After a brief overview , this cha p[...]

MERLIN LEGEND Com municati ons Syst em Rel ease 6. 0 Syste m Manager’s Guide 555-66 0-1 18 Issue 1 Februar y 1 998 Read Thi s First Page 1-2 Ov erv iew 1 Whethe r using a sy stem telephone or a PC t o program system changes, you simply make select ions from men us ; you don’t have to re member any special comma nds or codes. If you need det ail[...]

MERLIN LEGEND Com municati ons Syst em Rel ease 6. 0 Syste m Manager’s Guide 555-66 0-1 18 Issue 1 Februar y 1 998 Read Thi s First Page 1-3 Ov erv iew 1 Related Gui des 1 Three cat egories of g uides are a vailable for the system: ■ User Guides an d Ope rator Guides. Each of these guides desc ribes the use and features of a specific telephone [...]

MERLIN LEGEND Com municati ons Syst em Rel ease 6. 0 Syste m Manager’s Guide 555-66 0-1 18 Issue 1 Februar y 1 998 Read Thi s First Page 1-4 Your Rol e as System Manager 1 Y our Role as System Manager 1 As syst em ma nager , you c oordinate the syst em to ensure the best poss ible benefit and performance f or your company . Pr ima rily , this inv[...]

MERLIN LEGEND Com municati ons Syst em Rel ease 6. 0 Syste m Manager’s Guide 555-66 0-1 18 Issue 1 Februar y 1 998 Read Thi s First Page 1-5 T he Syst em Planni ng Forms 1 — Planning for and sometimes im plement ing system modi fications that may become necess ary as your company change s and grows — Maintaining reco rds of changes made to th[...]

MERLIN LEGEND Com municati ons Syst em Rel ease 6. 0 Syste m Manager’s Guide 555-66 0-1 18 Issue 1 Februar y 1 998 Read Thi s First Page 1-6 Upgrad in g the Syst em 1 Upgr ad in g the Sy stem 1 There are two types of system upgrades: ■ Feature Upgrad e. T o upgrade y our system to the latest “release” or version as soo n as it be comes avai[...]

MERLIN LEGEND Com municati ons Syst em Rel ease 6. 0 Syste m Manager’s Guide 555-66 0-1 18 Issue 1 Februar y 1 998 Read Thi s First Page 1-7 Envi ron mental Require ments 1 After installation, you can help with the correc t operation of the system by making sure the following rules are observed : ■ The e lectrical ou t let for th e control unit[...]

MERLIN LEGEND Com municati ons Syst em Rel ease 6. 0 Syste m Manager’s Guide 555-66 0-1 18 Issue 1 Februar y 1 998 Read Thi s First Page 1-8 Envi ron mental Require ments 1[...]

About t he Syst em Page 2-1 2 MERLIN LEGEND Com municati ons Syst em Rel ease 6. 0 Syste m Manager’s Guide 555-66 0-1 18 Issue 1 Februar y 1 998 2 Ab out the Sy stem 2 This chapter provides a general overview that introduces all of the major aspects of the system and its operation, i ncluding: ■ T runks ■ Modes of operation ■ System compon [...]

MERLIN LEGEND Com municati ons Syst em Rel ease 6. 0 Syste m Manager’s Guide 555-66 0-1 18 Issue 1 Februar y 1 998 About t he Syst em Page 2-2 Background 2 Many of the principles of telephone comm unicat ions have not changed sinc e Alexand er Graham Bell made t h e first phone c a ll in 18 76. Beca use learning about these con cepts helps explai[...]

MERLIN LEGEND Com municati ons Syst em Rel ease 6. 0 Syste m Manager’s Guide 555-66 0-1 18 Issue 1 Februar y 1 998 About t he Syst em Page 2-3 Background 2 The next section s briefly describe the evolution of telephone equipment and switching. For more information, see Appendi x B, “About T elecomm unication s.” Figure 2–1. Th e Local Loop [...]

MERLIN LEGEND Com municati ons Syst em Rel ease 6. 0 Syste m Manager’s Guide 555-66 0-1 18 Issue 1 Februar y 1 998 About t he Syst em Page 2-4 Background 2 Figure 2–2. Th e T elephone Network T el ep hone Equipment 2 The first working model of a telephone consisted of a microphon e (called a tr ansmitte r ) and a small loudspeaker-like d evice [...]

MERLIN LEGEND Com municati ons Syst em Rel ease 6. 0 Syste m Manager’s Guide 555-66 0-1 18 Issue 1 Februar y 1 998 About t he Syst em Page 2-5 Background 2 Similarly , the CO signals the called party by s e nding current to his or her phone, causing it to ri ng. When th e called party lifts t h e handset from its cradle, the current flows, i n di[...]

MERLIN LEGEND Com municati ons Syst em Rel ease 6. 0 Syste m Manager’s Guide 555-66 0-1 18 Issue 1 Februar y 1 998 About t he Syst em Page 2-6 Background 2 Switching Equipment 2 As described earlier , the telephone network is composed of a number of centralized switc hing locations, call cent ral office s ( COs ), w here a t elephone circuit is c[...]

MERLIN LEGEND Com municati ons Syst em Rel ease 6. 0 Syste m Manager’s Guide 555-66 0-1 18 Issue 1 Februar y 1 998 About t he Syst em Page 2-7 Background 2 Figure 2–3. The Evol ution of S w itch es Eventually , as more and more COs were c reated, a hierarchy of special sw itchin g offices (SO s ) con nected the COs l ocally and then between cit[...]

MERLIN LEGEND Com municati ons Syst em Rel ease 6. 0 Syste m Manager’s Guide 555-66 0-1 18 Issue 1 Februar y 1 998 About t he Syst em Page 2-8 Background 2 ■ Level 3 and Above: Switch ing among All SOs. T o ens ure that t here is a commu nicat ions path from each SO to any other SO, e ver-inc reasing levels of SOs combine large r and larger geo[...]

MERLIN LEGEND Com municati ons Syst em Rel ease 6. 0 Syste m Manager’s Guide 555-66 0-1 18 Issue 1 Februar y 1 998 About t he Syst em Page 2-9 Syst em Ove r view 2 and t he parties had hun g up, th e lamp as sociated with each c onnecting c ord would go out an d the operat or knew that t he call was com ple te and the cord could be removed. The f[...]

MERLIN LEGEND Com municati ons Syst em Rel ease 6. 0 Syste m Manager’s Guide 555-66 0-1 18 Issue 1 Februar y 1 998 About t he Syst em Page 2-10 Sy stem Ove r view 2 There are various types of trunks that provide diff erent functionality . Likewise, a variety of telephones and other equipm ent can be connected to the system. Depending on th e trun[...]

MERLIN LEGEND Com municati ons Syst em Rel ease 6. 0 Syste m Manager’s Guide 555-66 0-1 18 Issue 1 Februar y 1 998 About t he Syst em Page 2-11 Sy stem Ove r view 2 Figure 2–5. S ys t em Over view Telephone Company MERLIN LEGEND Auxiliary Components Telephones and Other Equipment MERLIN LEGEND Communications System Co[...]

MERLIN LEGEND Com municati ons Syst em Rel ease 6. 0 Syste m Manager’s Guide 555-66 0-1 18 Issue 1 Februar y 1 998 About t he Syst em Page 2-12 Incoming Tr unks 2 In c o mi n g T r un ks 2 T runks are t he telephone company ’s facilities, provid ed by the cen t ral office (CO ) to carry voic e or data communications (see Figure 2–6 ). There a[...]

MERLIN LEGEND Com municati ons Syst em Rel ease 6. 0 Syste m Manager’s Guide 555-66 0-1 18 Issue 1 Februar y 1 998 About t he Syst em Page 2-13 Incoming Tr unks 2 Figure 2–6. I ncomin g T runks Telephone Company MERLIN LEGEND Auxiliary Components Telephones and Other Equipment MERLIN LEGEND Communications System Contr[...]

MERLIN LEGEND Com municati ons Syst em Rel ease 6. 0 Syste m Manager’s Guide 555-66 0-1 18 Issue 1 Februar y 1 998 About t he Syst em Page 2-14 Incoming Tr unks 2 The types of trunks are: ■ Loop-Start L ines (Incom ing and Ou tgoing Calls). Provide incoming and outgoi ng calls an d are intende d primari ly for single-line t elephones and ol der[...]

MERLIN LEGEND Com municati ons Syst em Rel ease 6. 0 Syste m Manager’s Guide 555-66 0-1 18 Issue 1 Februar y 1 998 About t he Syst em Page 2-15 Incoming Tr unks 2 — Digital Signal 1 Faci l ity Programmed for Either T1 or Primary R ate Interface Opera t ion (I ncom ing and Outgoi ng Calls). One Digital Signal 1 ( DS1) fac ility p r ovides t he e[...]

MERLIN LEGEND Com municati ons Syst em Rel ease 6. 0 Syste m Manager’s Guide 555-66 0-1 18 Issue 1 Februar y 1 998 About t he Syst em Page 2-16 Mod es of Oper at ion 2 Mode s of Oper ati on 2 The system’s m ode of op eration determine s the f ollowing: ■ The types of outside trunks that can be connec ted to the system ■ How users access out[...]

MERLIN LEGEND Com municati ons Syst em Rel ease 6. 0 Syste m Manager’s Guide 555-66 0-1 18 Issue 1 Februar y 1 998 About t he Syst em Page 2-17 Mod es of Oper at ion 2 T able 2–1. Modes o f Operation Key Mo d e Hyb ri d/ PB X M ode Be hin d Sw it c h Mo de Descri ption T elepho nes have multi pl e button s (or k eys) l abe led with teleph one n[...]

MERLIN LEGEND Com municati ons Syst em Rel ease 6. 0 Syste m Manager’s Guide 555-66 0-1 18 Issue 1 Februar y 1 998 About t he Syst em Page 2-18 Component s 2 Componen ts 2 The system in cl udes the fo llowin g compone nts: ■ Control Un it. T he circuitry that manages the switchin g activities of the teleph one compa ny’s trunks and your syste[...]

MERLIN LEGEND Com municati ons Syst em Rel ease 6. 0 Syste m Manager’s Guide 555-66 0-1 18 Issue 1 Februar y 1 998 About t he Syst em Page 2-19 Component s 2 — MLX Q ueued Call Console (QCC). Available only in Hybrid/PBX m ode. Incoming calls wait in a queue for the operator and r each the QCC on a first-in, fi rst-out basis, according to the c[...]

MERLIN LEGEND Com municati ons Syst em Rel ease 6. 0 Syste m Manager’s Guide 555-66 0-1 18 Issue 1 Februar y 1 998 About t he Syst em Page 2-20 Component s 2 Figure 2–7. System Components Telephone Company MERLIN LEGEND Auxiliary Components Fax Machine Answering Machine Telephones and Other Equipment Analog Multiline [...]

MERLIN LEGEND Com municati ons Syst em Rel ease 6. 0 Syste m Manager’s Guide 555-66 0-1 18 Issue 1 Februar y 1 998 About t he Syst em Page 2-21 Component s 2 Line/T runk and Ex tensi on Modules 2 The line/trunk and extension modules inserted into the control unit have jacks for connecting CO trunks and syst em telephone wires to the c o ntrol uni[...]

MERLIN LEGEND Com municati ons Syst em Rel ease 6. 0 Syste m Manager’s Guide 555-66 0-1 18 Issue 1 Februar y 1 998 About t he Syst em Page 2-22 Features 2 Fe atures 2 The versatility a nd power of the system are due, in large pa r t, to the variety of feature s ettings a nd services it can prov ide. Features include traditional items (T ran sfer [...]

MERLIN LEGEND Com municati ons Syst em Rel ease 6. 0 Syste m Manager’s Guide 555-66 0-1 18 Issue 1 Februar y 1 998 About t he Syst em Page 2-23 Appl icati ons 2 NOTE: A CT I link is not compat ibl e with all Macintos h OS and UNIX S ystem clients, whi ch must s upport private dat a in order to fu nc tion with t he feature. For additional informat[...]

MERLIN LEGEND Com municati ons Syst em Rel ease 6. 0 Syste m Manager’s Guide 555-66 0-1 18 Issue 1 Februar y 1 998 About t he Syst em Page 2-24 Appl icati ons 2 Figure 2–9. Applicati ons Telephone Company MERLIN LEGEND Voice Messaging System Call Accounting System CTI Link Application Auxiliary Components Fax Machine [...]

MERLIN LEGEND Com municati ons Syst em Rel ease 6. 0 Syste m Manager’s Guide 555-66 0-1 18 Issue 1 Februar y 1 998 About t he Syst em Page 2-25 Programm ing t he Syst em 2 Pr ogra mming the Sys tem 2 System installation includes programming featu r e s , set t ings , and options selected by you or a representative from your c o mpany . Depending [...]

MERLIN LEGEND Com municati ons Syst em Rel ease 6. 0 Syste m Manager’s Guide 555-66 0-1 18 Issue 1 Februar y 1 998 About t he Syst em Page 2-26 Au xi liar y Com ponent s 2 Auxi lia ry Co mpo nents 2 There are many othe r components that people use with the sy stem , including adapters, adjuncts, and accessorie s. Y o u probably have man y of thes[...]

MERLIN LEGEND Com municati ons Syst em Rel ease 6. 0 Syste m Manager’s Guide 555-66 0-1 18 Issue 1 Februar y 1 998 About t he Syst em Page 2-27 Au xi liar y Com ponent s 2 ■ Accessor ies. Di fferent kinds of accessories can be added to t he syst em t o provide m ore power or additional protection from power surges. There are three types of acce[...]

MERLIN LEGEND Com municati ons Syst em Rel ease 6. 0 Syste m Manager’s Guide 555-66 0-1 18 Issue 1 Februar y 1 998 About t he Syst em Page 2-28 Au xi liar y Com ponent s 2 Figure 2–10. Auxiliary System Components Telephone Company MERLIN LEGEND Voice Messaging System Call Accounting System Auxiliary Components Fax Machin[...]

MERLIN LEGEND Com municati ons Syst em Rel ease 6. 0 Syste m Manager’s Guide 555-66 0-1 18 Issue 1 Februar y 1 998 About t he Syst em Page 2-29 Da ta Communi catio ns Capabil iti es 2 Da ta Com mu ni cati ons Cap ab iliti es 2 On e of the impor t a nt capa bilit ie s of the sys t em is tha t it can c a rr y bot h vo ic e and data communi cations [...]

MERLIN LEGEND Com municati ons Syst em Rel ease 6. 0 Syste m Manager’s Guide 555-66 0-1 18 Issue 1 Februar y 1 998 About t he Syst em Page 2-30 Da ta Communi catio ns Capabil iti es 2 For hig h-s peed data comm unications over I ntegrated Services Digital Net work Basic R ate Interface ( NI-1 BR I, Release 4.0 and la ter) or Digital Sig nal 1 (DS[...]

Syst em Compon ent s Page 3-1 Contr ol Unit 3 MERLIN LEGEND Com municati ons Syst em Rel ease 6. 0 Syste m Manager’s Guide 555-66 0-1 18 Issue 1 Februar y 1 998 3 System Components 3 This chapter describes the system’s basic hardware. It includes descriptions of the control uni t, MLX telephones , analog m ult ilin e telephones, sing le-lin e t[...]

MERLIN LEGEND Com municati ons Syst em Rel ease 6. 0 Syste m Manager’s Guide 555-66 0-1 18 Issue 1 Februar y 1 998 Syst em Compon ent s Page 3-2 Contr ol Unit 3 The carriers hold the modules in slots. For the purposes of system programmin g and installation, 2-digit numbers indicate the slots, st arting with 00 for th e processor m odule. Inside [...]

MERLIN LEGEND Com municati ons Syst em Rel ease 6. 0 Syste m Manager’s Guide 555-66 0-1 18 Issue 1 Februar y 1 998 Syst em Compon ent s Page 3-3 Contr ol Unit 3 Figure 3–1. Processor Module A super capacitor in th e processor module provides back up power for the syste m’ s clock and its memory in case of power failure o r syste m shu tdo wn.[...]

MERLIN LEGEND Com municati ons Syst em Rel ease 6. 0 Syste m Manager’s Guide 555-66 0-1 18 Issue 1 Februar y 1 998 Syst em Compon ent s Page 3-4 Contr ol Unit 3 ■ T ra nslation Memo ry Card. W hite label; entitled T rans lation Card . T o bac k up and restore your syst em program ming as an alternative to using System Program ming and Maintenan[...]

MERLIN LEGEND Com municati ons Syst em Rel ease 6. 0 Syste m Manager’s Guide 555-66 0-1 18 Issue 1 Februar y 1 998 Syst em Compon ent s Page 3-5 Contr ol Unit 3 Line/T runk and Ex tensi on Modules 3 Line/trunk a nd extension modu les have jacks f or connect ing telephon e company lines/trunks and extensio n wires to the control unit. The system s[...]

MERLIN LEGEND Com municati ons Syst em Rel ease 6. 0 Syste m Manager’s Guide 555-66 0-1 18 Issue 1 Februar y 1 998 Syst em Compon ent s Page 3-6 Contr ol Unit 3 module serves both t he phone an d T/R devic e, each device has its own extension number and operat es indepen dent ly . In contrast, if you want to use both an analog multi line telephon[...]

MERLIN LEGEND Com municati ons Syst em Rel ease 6. 0 Syste m Manager’s Guide 555-66 0-1 18 Issue 1 Februar y 1 998 Syst em Compon ent s Page 3-7 Contr ol Unit 3 Lucent T ech nologies technicia ns to i nstall ring g enerators. If you r 008 or 012 module has a ring generator , ei ther added or built-in, you should see a label on the front of the mo[...]

MERLIN LEGEND Com municati ons Syst em Rel ease 6. 0 Syste m Manager’s Guide 555-66 0-1 18 Issue 1 Februar y 1 998 Syst em Compon ent s Page 3-8 Contr ol Unit 3 In a ddition, PRI a nd T1 support Grou p IV (G 4) fax machin es as well as d esktop and group vide oconferencing. PRI and T1 di ff er in some import ant ways: ■ Primary Rate In terface [...]

MERLIN LEGEND Com municati ons Syst em Rel ease 6. 0 Syste m Manager’s Guide 555-66 0-1 18 Issue 1 Februar y 1 998 Syst em Compon ent s Page 3-9 Contr ol Unit 3 — MCI Servi ces (Release 4. 2 an d late r syst ems only). Domest ic outg oing long-dista nce and i nternational v oice calls; dom estic in c oming toll - free 800 v oice calls; 900 s er[...]

MERLIN LEGEND Com municati ons Syst em Rel ease 6. 0 Syste m Manager’s Guide 555-66 0-1 18 Issue 1 Februar y 1 998 Syst em Compon ent s Page 3-10 Contr ol Uni t 3 MERLIN LEG END Communicati ons System t o a DEF INITY system. Whethe r used for digital tie-trunk emulation or not, a T1 data-operation chann el provides data comm unications only , not[...]

MERLIN LEGEND Com municati ons Syst em Rel ease 6. 0 Syste m Manager’s Guide 555-66 0-1 18 Issue 1 Februar y 1 998 Syst em Compon ent s Page 3-11 Contr ol Uni t 3 Figure 3–3. Line/T runk an d Exte nsio n Modules 400EM 4 E&M Tie Trunks 100D 400EM 400 400 GS/LS/TTR 400 GHS/LS/TTR 4 GS or LS Outside Lines Touch T one Receivers 800 [...]

MERLIN LEGEND Com municati ons Syst em Rel ease 6. 0 Syste m Manager’s Guide 555-66 0-1 18 Issue 1 Februar y 1 998 Syst em Compon ent s Page 3-12 Contr ol Uni t 3 T a bl e 3–1 . Line/T run k an d Ex te ns io n Mod ules Module Li ne/T runk Descr ipti on 008 n one Capacit y: 8 analog ext ens io n jack s Supports : Analog m ult i line t el ephone [...]

MERLIN LEGEND Com municati ons Syst em Rel ease 6. 0 Syste m Manager’s Guide 555-66 0-1 18 Issue 1 Februar y 1 998 Syst em Compon ent s Page 3-13 Contr ol Uni t 3 T able 3 –1. Continued Module Li ne/T runk Descr ipti on 800 NI- BRI* BRI Capacity: 8 BRI faci lit ie s, each wit h 2 B-chan nels (“ virt ual ” lines ) fo r voice an d data and 1 [...]

MERLIN LEGEND Com municati ons Syst em Rel ease 6. 0 Syste m Manager’s Guide 555-66 0-1 18 Issue 1 Februar y 1 998 Syst em Compon ent s Page 3-14 T elephone s 3 * Fo r Re leas e 4. 0 and late r s ystem s on ly † Not compa t ib le wit h f irm w ar e vint a ge 29; us e an ear li er or la t er vi nt ag e. ‡ For Rele ase 5. 0 and late r sy stem s[...]

MERLIN LEGEND Com municati ons Syst em Rel ease 6. 0 Syste m Manager’s Guide 555-66 0-1 18 Issue 1 Februar y 1 998 Syst em Compon ent s Page 3-15 T elephone s 3 ■ Fixed-feature buttons (including Fea ture , HF AI , Mut e , and Speak er ) ■ Red Mess age light ■ Built-in speakerpho ne ■ Multi-function volume control for speakerphon e, hands[...]

MERLIN LEGEND Com municati ons Syst em Rel ease 6. 0 Syste m Manager’s Guide 555-66 0-1 18 Issue 1 Februar y 1 998 Syst em Compon ent s Page 3-16 T elephone s 3 ML X-28D 3 The M LX-28D t elephone ( Figure 3–4 ) provides the following features: ■ Optio nal Di rect -Line Console (DLC) operation ■ Display (2 l ines b y 24 characte rs) ■ 28 l[...]

MERLIN LEGEND Com municati ons Syst em Rel ease 6. 0 Syste m Manager’s Guide 555-66 0-1 18 Issue 1 Februar y 1 998 Syst em Compon ent s Page 3-17 T elephone s 3 ■ 14 fixed and unlabe led display buttons and 8 fixed-feature button s ■ Support of one or two DSSs or PassageWay Direct Connection Solution MLX -20L telephones c annot be wall-mounte[...]

MERLIN LEGEND Com municati ons Syst em Rel ease 6. 0 Syste m Manager’s Guide 555-66 0-1 18 Issue 1 Februar y 1 998 Syst em Compon ent s Page 3-18 T elephone s 3 MLX-16DP 3 The M LX-16DP telephone ( Figure 3–6 ) p r ovides the following features: ■ Display (2 l ines b y 24 characte rs) ■ 16 lin e buttons that can be programm ed with feat ure[...]

MERLIN LEGEND Com municati ons Syst em Rel ease 6. 0 Syste m Manager’s Guide 555-66 0-1 18 Issue 1 Februar y 1 998 Syst em Compon ent s Page 3-19 T elephone s 3 ML X-10D 3 The M LX-10D t elephone ( Figure 3–7 ) provides the following features: ■ Display (2 l ines b y 24 characte rs) ■ 10 lin e buttons that can be programm ed with feat ures [...]

MERLIN LEGEND Com municati ons Syst em Rel ease 6. 0 Syste m Manager’s Guide 555-66 0-1 18 Issue 1 Februar y 1 998 Syst em Compon ent s Page 3-20 T elephone s 3 NOTE: The M LX-10DP should not be an opera t or console. MLX -1 0 3 The M LX-10 t elephone ( Figure 3–8 ) provides the following features: ■ 10 lin e buttons that can be programm ed w[...]

MERLIN LEGEND Com municati ons Syst em Rel ease 6. 0 Syste m Manager’s Guide 555-66 0-1 18 Issue 1 Februar y 1 998 Syst em Compon ent s Page 3-21 T elephone s 3 NOTES : 1. The MLX-5D telephone should not be an operator console. 2. In Release 5. 0 an d late r syste ms, t he syst em rec ognizes t he MLX- 5D as a 5-button telephone . In releases pri[...]

MERLIN LEGEND Com municati ons Syst em Rel ease 6. 0 Syste m Manager’s Guide 555-66 0-1 18 Issue 1 Februar y 1 998 Syst em Compon ent s Page 3-22 T elephone s 3 ■ 4 fi x ed dis play buttons, 4 unlabeled display bu ttons for screen sele ction, and 8 fixed-feature buttons NOTES : 1. T he MLX-5 telephone should not be an operator consol e. 2. In R[...]

MERLIN LEGEND Com municati ons Syst em Rel ease 6. 0 Syste m Manager’s Guide 555-66 0-1 18 Issue 1 Februar y 1 998 Syst em Compon ent s Page 3-23 T elephone s 3 Figure 3–10. Direct Station Selecto r T en fixe d-feature buttons with green lights are at t he bottom of the DSS. The first three (from left to right) on the top row are Page but tons,[...]

MERLIN LEGEND Com municati ons Syst em Rel ease 6. 0 Syste m Manager’s Guide 555-66 0-1 18 Issue 1 Februar y 1 998 Syst em Compon ent s Page 3-24 T elephone s 3 NOTE: Exten sions may have to be renum bered in order to have all extension numbers appear on the DSS. A fourth button (lower left most) is the Message Status button, which changes the mo[...]

MERLIN LEGEND Com municati ons Syst em Rel ease 6. 0 Syste m Manager’s Guide 555-66 0-1 18 Issue 1 Februar y 1 998 Syst em Compon ent s Page 3-25 T elephone s 3 Single-Li ne T elephones 3 T able 3–3 lists the recommen ded single-l ine telephone s. Other availabl e single- line tele phones are a lso sup port ed but are not rec ommended for Relea[...]

MERLIN LEGEND Com municati ons Syst em Rel ease 6. 0 Syste m Manager’s Guide 555-66 0-1 18 Issue 1 Februar y 1 998 Syst em Compon ent s Page 3-26 T elephone s 3 The system a utomat icall y as signs l ine bu tton s to each mul t iline telephone. Y ou can add, remove, or change this assignm ent through centra lized telephon e programm ing, but ever[...]

MERLIN LEGEND Com municati ons Syst em Rel ease 6. 0 Syste m Manager’s Guide 555-66 0-1 18 Issue 1 Februar y 1 998 Syst em Compon ent s Page 3-27 T elephone s 3 transfer a call, establi s h a conference cal l, ans wer a c all-waiting call, or pick up parked calls. Y ou can program this button fo r either voice or ri ng opera t ion. Y ou can assig[...]

MERLIN LEGEND Com municati ons Syst em Rel ease 6. 0 Syste m Manager’s Guide 555-66 0-1 18 Issue 1 Februar y 1 998 Syst em Compon ent s Page 3-28 T elephone s 3 SSA buttons are ofte n used by assistants and their superv isors, as well as people who work closely together , such as in a custom er service department . For i nsi de calls, you can pro[...]

MERLIN LEGEND Com municati ons Syst em Rel ease 6. 0 Syste m Manager’s Guide 555-66 0-1 18 Issue 1 Februar y 1 998 Syst em Compon ent s Page 3-29 T elephone s 3 ■ ICOM Ring. Use t his button to make inside calls and t o receive insi de calls and outside calls transferred from anot her extension . When you use an ICOM Ring button to make an ins [...]

MERLIN LEGEND Com municati ons Syst em Rel ease 6. 0 Syste m Manager’s Guide 555-66 0-1 18 Issue 1 Februar y 1 998 Syst em Compon ent s Page 3-30 Operator Con soles 3 Operat or Conso les 3 Operato r consoles are telephone s that you program for call handling and other system operat or duties. With one e xception (the MERLIN II System Displ ay Con[...]

MERLIN LEGEND Com municati ons Syst em Rel ease 6. 0 Syste m Manager’s Guide 555-66 0-1 18 Issue 1 Februar y 1 998 Syst em Compon ent s Page 3-31 Operator Con soles 3 QCC Buttons 3 The syst em automat icall y sets th e butt o ns on the QCC w it h fixed feat u re s, a nd they are not programmable by the system operator or through centralized telep[...]

MERLIN LEGEND Com municati ons Syst em Rel ease 6. 0 Syste m Manager’s Guide 555-66 0-1 18 Issue 1 Februar y 1 998 Syst em Compon ent s Page 3-32 Operator Con soles 3 ■ Alarm. Provi d es visible indicat ion of a system alarm. When a system alarm occurs, the red light next to the button g oes on. The system operat or can use the Inspct b utton t[...]

MERLIN LEGEND Com municati ons Syst em Rel ease 6. 0 Syste m Manager’s Guide 555-66 0-1 18 Issue 1 Februar y 1 998 Syst em Compon ent s Page 3-33 Operator Con soles 3 to o t her telephon es, and Send/Remove M essage. (F or more information about these features, see Chapter 4, “Features and Applications, ” or see the Feature Reference .) Y ou [...]

MERLIN LEGEND Com municati ons Syst em Rel ease 6. 0 Syste m Manager’s Guide 555-66 0-1 18 Issue 1 Februar y 1 998 Syst em Compon ent s Page 3-34 Adapt ers 3 Adap ters 3 This section descr ibes the adapters that connect adjuncts to the system and to telepho nes. System adapters connect d irectl y to t he control un it; telephone adapters connec t[...]

MERLIN LEGEND Com municati ons Syst em Rel ease 6. 0 Syste m Manager’s Guide 555-66 0-1 18 Issue 1 Februar y 1 998 Syst em Compon ent s Page 3-35 Adapt ers 3 ■ Cordless telepho nes ■ Single-line touch-to ne telephones ■ Suppl emental alerts (bells, chimes, horns, and strobes) The M FM is shi pped with a po wer supply that supports o ne MFM [...]

MERLIN LEGEND Com municati ons Syst em Rel ease 6. 0 Syste m Manager’s Guide 555-66 0-1 18 Issue 1 Februar y 1 998 Syst em Compon ent s Page 3-36 Adju ncts 3 — For devices that answer calls, for example, an answering machine or a modem (you nee d a program med Auto Ans wer All butt on to allow t he device to answ er calls aut omatically). — F[...]

MERLIN LEGEND Com municati ons Syst em Rel ease 6. 0 Syste m Manager’s Guide 555-66 0-1 18 Issue 1 Februar y 1 998 Syst em Compon ent s Page 3-37 Adju ncts 3 ■ DA TE ■ TI ME ■ CALLED NUMBER ■ DUR (duration) ■ LI NE ( fac ility n umb er) ■ STN (extension) ■ ACCOUN T (accou nt code or authorization code if no accou nt code is entered)[...]

MERLIN LEGEND Com municati ons Syst em Rel ease 6. 0 Syste m Manager’s Guide 555-66 0-1 18 Issue 1 Februar y 1 998 Syst em Compon ent s Page 3-38 Adju ncts 3 Dial Dictati on 3 Y ou can use a di ctati on un it as ei ther a syst e m or ex ten sion adjunct. Som e dictation units conn ect directly to the control u nit via a T/R j ack on the 012, 016 [...]

MERLIN LEGEND Com municati ons Syst em Rel ease 6. 0 Syste m Manager’s Guide 555-66 0-1 18 Issue 1 Februar y 1 998 Syst em Compon ent s Page 3-39 Adju ncts 3 Y ou can attac h an answering machine to greet off-hours visitors or let them le ave a me ssage. Y ou can also a ttach a n electromechani cal door l ock so you can unlock the door by dialing[...]

MERLIN LEGEND Com municati ons Syst em Rel ease 6. 0 Syste m Manager’s Guide 555-66 0-1 18 Issue 1 Februar y 1 998 Syst em Compon ent s Page 3-40 Adju ncts 3 Manual Operation (Analog Mul tili ne T e l ephones O n ly) 3 Manual operation i s appropriate whe n a headset is u sed o c casionally . Y ou must pick up the handset to answer a call and rep[...]

MERLIN LEGEND Com municati ons Syst em Rel ease 6. 0 Syste m Manager’s Guide 555-66 0-1 18 Issue 1 Februar y 1 998 Syst em Compon ent s Page 3-41 Adju ncts 3 NOTES : 1. F or the most u p-to-date informa ti on about data and video commu nicat ions, consult the Data/Video Reference. 2. If you are using d at a or video communications devices wi th t[...]

MERLIN LEGEND Com municati ons Syst em Rel ease 6. 0 Syste m Manager’s Guide 555-66 0-1 18 Issue 1 Februar y 1 998 Syst em Compon ent s Page 3-42 Adju ncts 3 In Releas e 4.0 and later system s, you can program (see Sys t em P rogramming for more information) an MLX extens ion jack for 2B data. This allows some commu nications equipmen t, s uch as[...]

MERLIN LEGEND Com municati ons Syst em Rel ease 6. 0 Syste m Manager’s Guide 555-66 0-1 18 Issue 1 Februar y 1 998 Syst em Compon ent s Page 3-43 Adju ncts 3 Ascend Pipel ine 25-Px A ccess Devic e 3 This comm unicat ions device requires Release 4. 0 or later . It combines the capabilities of an ISDN t e rminal adapt er and a LAN router , allowing[...]

MERLIN LEGEND Com municati ons Syst em Rel ease 6. 0 Syste m Manager’s Guide 555-66 0-1 18 Issue 1 Februar y 1 998 Syst em Compon ent s Page 3-44 Adju ncts 3 T a ble 3–5 . Adjunc t Sum mary Equipment Description Alerts (AC): Any audible or visual alert that operates on 20–30 Hz ringing signals; associated with a specific extension (supplemen [...]

MERLIN LEGEND Com municati ons Syst em Rel ease 6. 0 Syste m Manager’s Guide 555-66 0-1 18 Issue 1 Februar y 1 998 Syst em Compon ent s Page 3-45 Adju ncts 3 T able 3 –5. Continued Equipment Description Dial Dictation: A d evice that req uires con tact closure can be used on LS/GS line jack only with adapter. Can be connected to: LS or GS/LS tr[...]

MERLIN LEGEND Com municati ons Syst em Rel ease 6. 0 Syste m Manager’s Guide 555-66 0-1 18 Issue 1 Februar y 1 998 Syst em Compon ent s Page 3-46 Power- Relate d Hardware 3 Powe r - R e la t ed Ha rd wa re 3 Y our Lucent T echno logies represent ative can pl an for added power-related hardware to provide your syst em with additional power and pro[...]

MERLIN LEGEND Com municati ons Syst em Rel ease 6. 0 Syste m Manager’s Guide 555-66 0-1 18 Issue 1 Februar y 1 998 Syst em Compon ent s Page 3-47 Power- Relate d Hardware 3 Pow er Ac ce ss or ies 3 In a power fail ure, bat tery backup units can keep the system running for several hours. W hen you con nect adjuncts and adapt ers to tele phones, th[...]

MERLIN LEGEND Com municati ons Syst em Rel ease 6. 0 Syste m Manager’s Guide 555-66 0-1 18 Issue 1 Februar y 1 998 Syst em Compon ent s Page 3-48 Power- Relate d Hardware 3 Prot ectio n A cces sories 3 This section descr ibes acce ssories that are needed for grounding and protecting special t elephone c onnections f rom power surge s, electromagn[...]

MERLIN LEGEND Com municati ons Syst em Rel ease 6. 0 Syste m Manager’s Guide 555-66 0-1 18 Issue 1 Februar y 1 998 Syst em Compon ent s Page 3-49 Power- Relate d Hardware 3 Electromagnet ic Interfer ence Filters 3 Y our Lucent T echno logies represent ative recomm ends these filters for certain environmen ts where electric motors, radio transmitt[...]

MERLIN LEGEND Com municati ons Syst em Rel ease 6. 0 Syste m Manager’s Guide 555-66 0-1 18 Issue 1 Februar y 1 998 Syst em Compon ent s Page 3-50 Power- Relate d Hardware 3 When y our sy s tem w as planned, your Luc ent T e chnologies representative made sure that it had a module to supp ort one or more PF T telephones in case of an emergency . F[...]

Feat ures and Ap plica tions Page 4-1 Features 4 MERLIN LEGEND Com municati ons Syst em Rel ease 6. 0 Syste m Manager’s Guide 555-66 0-1 18 Issue 1 Februar y 1 998 4 Featu res and App lic ation s 4 This chap ter offers des criptions of system feat ures and a pplications t hat are available to help enhance your system. System features make it poss[...]

MERLIN LEGEND Com municati ons Syst em Rel ease 6. 0 Syste m Manager’s Guide 555-66 0-1 18 Issue 1 Februar y 1 998 Feat ures and Ap plica tions Page 4-2 Features 4 ■ User F eatures. Used at extensions by i n dividua ls, including Direct-Line Consol e (DLC) operator s or callin g supervisors , to make wo rk easier . User features include Save d [...]

MERLIN LEGEND Com municati ons Syst em Rel ease 6. 0 Syste m Manager’s Guide 555-66 0-1 18 Issue 1 Februar y 1 998 Feat ures and Ap plica tions Page 4-3 Features 4 The t hird column, labeled PROG , classifies the featu re according to whether it i s programm able by regular users (extension programm ing, abbrev iated EXT ), only by the syst em ma[...]

MERLIN LEGEND Com municati ons Syst em Rel ease 6. 0 Syste m Manager’s Guide 555-66 0-1 18 Issue 1 Februar y 1 998 Feat ures and Ap plica tions Page 4-4 Features 4 — Lines, line buttons, f ixed-feature buttons — Maintenan ce — Numberin g lines a nd extensio ns —O p e r a t o r s — Repo r ts — Security ■ Special O perator and Supervi[...]

MERL IN LEG END Comm unic a tion s Syste m Relea se 6.0 Syste m Manag er ’s Guid e 555-6 60-118 Issu e 1 Feb ruary 1 998 Featur es and A pplication s Pag e 4 -5 Feat ures 4 T able 4–1 . Feature F inder : Basic Calling and Answerin g (Non-Networked Systems) Basic Calling and Answering T ype PROG Considerati ons Featur e Name Answ er i ng ca lls [...]

MERLIN LEGEND Communica ti ons System Release 6. 0 System Ma nager ’s Guid e 555-660 -11 8 Issue 1 February 19 98 Featu res and App licat ions Page 4-6 Features 4 T able 4–1. Continu ed Basic Calling and Answering T ype PROG Considerati ons Featur e Name Answering calls (continu ed) Answer cal ls as part of a group t hat responds to a certain t[...]

MERLIN LEGEND Communica ti ons System Release 6. 0 System Ma nager ’s Guid e 555-660 -11 8 Issue 1 February 19 98 Featu res and App licat ions Page 4-7 Features 4 T able 4–1. C ontinued Basic Calling and Answering T ype PROG Considerati ons Featur e Name Conferencing and joining calls Conference inside and outside parties where the i nside part[...]

MERLIN LEGEND Communica ti ons System Release 6. 0 System Ma nager ’s Guid e 555-660 -11 8 Issue 1 February 19 98 Featu res and App licat ions Page 4-8 Features 4 T able 4–1. C ontinued Basic Calling and Answering T ype PROG Considerati ons Featur e Name Dialing and c alling (c ontinued) Set up account codes so that calls can be billed or track[...]

MERLIN LEGEND Communica ti ons System Release 6. 0 System Ma nager ’s Guid e 555-660 -11 8 Issue 1 February 19 98 Featu res and App licat ions Page 4-9 Features 4 T able 4–1. C ontinued Basic Calling and Answering T ype PROG Considerati ons Featur e Name Dialing and c alling (c ontinued) Call a busy e x tension an d reach it wh en it is availab[...]

MERLIN LEGEND Communica ti ons System Release 6. 0 System Ma nager ’s Guid e 555-660 -11 8 Issue 1 February 19 98 Featu res and App licat ions Page 4-10 Features 4 T able 4–1. C ontinued Basic Calling and Answering T ype PROG Considerati ons Featur e Name Pagi ng Page over your company ’s loudspeaker syste m. User S Y S Paging (Lou dspeaker) [...]

MERLIN LEGEND Communica ti ons System Release 6. 0 System Ma nager ’s Guid e 555-660 -11 8 Issue 1 February 19 98 Featu res and App licat ions Page 4-11 Features 4 T able 4–1. C ontinued Basic Calling and Answering T ype PROG Considerati ons Featur e Name T r ansferring calls Transfer a call to an inside or outside nu mber. General SYS D iffere[...]

MERLIN LEGEND Com municati ons Syst em Rel ease 6. 0 Syste m Manager’s Guide 555-66 0-1 18 Issue 1 Februar y 1 998 Feat ures and Ap plica tions Page 4-12 Features 4 Covering Calls and Having Calls Covered 4 The F eature Finde r in T able 4–2 c overs features t hat user s and Direct-Line Console (DLC) operat ors may need w hen t hey are either c[...]

MERL IN LEG END Comm unic a tion s Syste m Relea se 6.0 Syste m Manag er ’s Guid e 555-6 60-118 Issu e 1 Feb ruary 1 998 Featur es and A pplication s Pag e 4 -13 F eatures 4 T able 4–2. Featur e Fi nder: Covering Calls and Having Call s Covere d (Non-Netw orked Systems) Covering Calls a nd Having Calls Covered T y pe P ROG Co nsiderations Featu[...]

MERLIN LEGEND Communica ti ons System Release 6. 0 System Ma nager ’s Guid e 555-660 -11 8 Issue 1 February 19 98 Featu res and App licat ions Page 4-14 Features 4 T able 4–2. C ontinued Covering Calls a nd Having Calls Covered T y pe P ROG Co nsiderations Feature Name Controlling coverage by others (con tinued ) Have all your cal ls covered by[...]

MERLIN LEGEND Com municati ons Syst em Rel ease 6. 0 Syste m Manager’s Guide 555-66 0-1 18 Issue 1 Februar y 1 998 Feat ures and Ap plica tions Page 4-15 Features 4 Calling Pr ivile ges and Res tricti ons 4 Calling privileges and restrictions are pl a nned and program m ed centrally for the extensions in your compa ny , as well as f or remote acc[...]

MERL IN LEG END Comm unic a tion s Syste m Relea se 6.0 Syste m Manag er ’s Guid e 555-6 60-118 Issu e 1 Feb ruary 1 998 Featur es and A pplication s Pag e 4 -16 F eatures 4 T able 4–3. Feature Fi nder : Callin g Privileges and Restri cti ons (Non-Networked Systems) Calling Privileges and Restric tions Ty p e PR OG Considerations Featu re Name [...]

MERLIN LEGEND Communica ti ons System Release 6. 0 System Ma nager ’s Guid e 555-660 -11 8 Issue 1 February 19 98 Featu res and App licat ions Page 4-17 Features 4 T able 4–3. C ontinued Calling Privileges and Restric tions Ty p e PR OG Considerations Featu re Name Allowing ca lls Allow people t o use t heir own callin g privil eges at others ?[...]

MERLIN LEGEND Com municati ons Syst em Rel ease 6. 0 Syste m Manager’s Guide 555-66 0-1 18 Issue 1 Februar y 1 998 Feat ures and Ap plica tions Page 4-18 Features 4 Customizing Phones 4 The F eature Finde r in T able 4–4 describe s features that people in your company can use to make their t elephon es work better f or them. A person with an ML[...]

MERL IN LEG END Comm unic a tion s Syste m Relea se 6.0 Syste m Manag er ’s Guid e 555-6 60-118 Issu e 1 Feb ruary 1 998 Featur es and A pplication s Pag e 4 -19 F eatures 4 T able 4–4. Feature Finder : Customizin g Phones (Non-Net worked Syste ms) Customizi ng Phones T y p e PROG Considerati ons Feature Name Give your phone its own distinctive[...]

MERLIN LEGEND Com municati ons Syst em Rel ease 6. 0 Syste m Manager’s Guide 555-66 0-1 18 Issue 1 Februar y 1 998 Feat ures and Ap plica tions Page 4-20 Features 4 Mes s agi ng 4 The system i nclu des a n umber of mess aging feat ures (see T a ble 4–5 ) that all ow people at you r company to let others know when they have c all ed and even lea[...]

MERL IN LEG END Comm unic a tion s Syste m Relea se 6.0 Syste m Manag er ’s Guid e 555-6 60-118 Issu e 1 Feb ruary 1 998 Featur es and A pplication s Pag e 4 -21 F eatures 4 T able 4–5. Feature Finder : Messa g ing (Non-Networked Systems) Messaging T y pe PROG Considerati ons Feature Name Leaving m essages Call and let a co-wo rker with a displ[...]

MERLIN LEGEND Communica ti ons System Release 6. 0 System Ma nager ’s Guid e 555-660 -11 8 Issue 1 February 19 98 Featu res and App licat ions Page 4-22 Features 4 T able 4–5. C ontinued Messaging T y pe PROG Considerati ons Feature Name Setting up messaging Change the posted mess ages tha t users can choose from. General SYS Labe ling Change t[...]

MERLIN LEGEND Com municati ons Syst em Rel ease 6. 0 Syste m Manager’s Guide 555-66 0-1 18 Issue 1 Februar y 1 998 Feat ures and Ap plica tions Page 4-23 Features 4 T imekeeping 4 Peopl e at your company can set alarms or remind er call s to let them k now when it is ti m e for so me event (see T able 4– 6 ). They also can use a timer to keep t[...]

MERLIN LEGEND Communica ti ons System Release 6. 0 System Ma nager ’s Guid e 555-660 -11 8 Issue 1 February 19 98 Featu res and App licat ions Page 4-24 Features 4 T able 4–7. Feature Finder : System Manager ’ s Func tions and F eatures (N on-Networked Systems) Sys tem M ana ger ’ s F uncti ons a nd F eatur es T y pe PR OG Co nsid era tions[...]

MERLIN LEGEND Communica ti ons System Release 6. 0 System Ma nager ’s Guid e 555-660 -11 8 Issue 1 February 19 98 Featu res and App licat ions Page 4-25 Features 4 T able 4–7. C ontinued Sys tem M ana ger ’ s F uncti ons a nd F eatur es T y pe PR OG Co nsid era tions Fea ture N ame Group activities (continued) Set up as m any as 1 0 primary d[...]

MERLIN LEGEND Communica ti ons System Release 6. 0 System Ma nager ’s Guid e 555-660 -11 8 Issue 1 February 19 98 Featu res and App licat ions Page 4-26 Features 4 T able 4–7. C ontinued Sys tem M ana ger ’ s F uncti ons a nd F eatur es T y pe PR OG Co nsid era tions Fea ture N ame Lines, line buttons, fixe d-featur e bu ttons Assign l ines t[...]

MERLIN LEGEND Communica ti ons System Release 6. 0 System Ma nager ’s Guid e 555-660 -11 8 Issue 1 February 19 98 Featu res and App licat ions Page 4-27 Features 4 T able 4–7. C ontinued Sys tem M ana ger ’ s F uncti ons a nd F eatur es T y pe PR OG C onsi de ratio ns F eat ure Na me Maintenan ce (continued) For noisy places: turn off micr op[...]

MERLIN LEGEND Communica ti ons System Release 6. 0 System Ma nager ’s Guid e 555-660 -11 8 Issue 1 February 19 98 Featu res and App licat ions Page 4-28 Features 4 T able 4–7. C ontinued Sys tem M ana ger ’ s F uncti ons a nd F eatur es T y pe PR OG Co nsid era tions Fea ture N ame Opera tors (continued) Prevent DLC operators from accidentall[...]

MERLIN LEGEND Communica ti ons System Release 6. 0 System Ma nager ’s Guid e 555-660 -11 8 Issue 1 February 19 98 Featu res and App licat ions Page 4-29 Features 4 T able 4–7. C ontinued Sys tem M ana ger ’ s F uncti ons a nd F eatur es T y pe PR OG Co nsid era tions Fea ture N ame Security (continued) Change voice mess aging and Night Servic[...]

MERLIN LEGEND Com municati ons Syst em Rel ease 6. 0 Syste m Manager’s Guide 555-66 0-1 18 Issue 1 Februar y 1 998 Feat ures and Ap plica tions Page 4-30 Features 4 Special Operato r and Superv isor Features 4 The Feature Fi nder in T able 4–8 lists f eatures that are available on ly to operators. Many of the f eat ures listed in other categori[...]

MERL IN LEG END Comm unic a tion s Syste m Relea se 6.0 Syste m Manag er ’s Guid e 555-6 60-118 Issu e 1 Feb ruary 1 998 Featur es and A pplication s Pag e 4 -31 F eatures 4 T able 4–8. Feature Finder : Special O perator an d Super visor Feat ures (N on-Ne twor ked Syst ems) Special Oper ato r a nd Supervisor Features T ype PROG Considerati ons[...]

MERLIN LEGEND Communica ti ons System Release 6. 0 System Ma nager ’s Guid e 555-660 -11 8 Issue 1 February 19 98 Featu res and App licat ions Page 4-32 Features 4 T able 4–8. C ontinued Special Oper ato r a nd Supervisor Features T ype PROG Considerati ons Featur e Name Call an inside o r out side num ber with on e touch. O perat or AUTO MLX p[...]

MERLIN LEGEND Communica ti ons System Release 6. 0 System Ma nager ’s Guid e 555-660 -11 8 Issue 1 February 19 98 Featu res and App licat ions Page 4-33 Features 4 T able 4–8. C ontinued Special Oper ato r a nd Supervisor Features T ype PROG Considerati ons Featur e Name Log a callin g group mem ber in or out. O perator SYS DL C oper ators only[...]

MERLIN LEGEND Com municati ons Syst em Rel ease 6. 0 Syste m Manager’s Guide 555-66 0-1 18 Issue 1 Februar y 1 998 Feat ures and Ap plica tions Page 4-34 Features 4 Feat ure D escr ip t ion s 4 This sec ti on provides more det ail about certa in groups of related features , so that you can gain additional insight when it i s neces sary to match f[...]

MERLIN LEGEND Com municati ons Syst em Rel ease 6. 0 Syste m Manager’s Guide 555-66 0-1 18 Issue 1 Februar y 1 998 Feat ures and Ap plica tions Page 4-35 Features 4 Sharing Li nes 4 The simplest way to cover someone else’s cal ls is to share a line with him or her . This m ethod is m ost ap propriate in Hybrid/ PBX and Behind Sw it ch syste ms [...]

MERLIN LEGEND Com municati ons Syst em Rel ease 6. 0 Syste m Manager’s Guide 555-66 0-1 18 Issue 1 Februar y 1 998 Feat ures and Ap plica tions Page 4-36 Features 4 In Releas e 4.0 and l ater systems, forwardin g features are u seful for covering cal ls regularly , rather than only t emporari ly . Forward, Follow Me, and Remote Call Forward can b[...]

MERLIN LEGEND Com municati ons Syst em Rel ease 6. 0 Syste m Manager’s Guide 555-66 0-1 18 Issue 1 Februar y 1 998 Feat ures and Ap plica tions Page 4-37 Features 4 Activating Centrex T ransfer via Remote Call Forwarding requires that Remote Call Forwarding be en abled for the extension. However , the user dials instead o f a dial - out code, and[...]

MERLIN LEGEND Com municati ons Syst em Rel ease 6. 0 Syste m Manager’s Guide 555-66 0-1 18 Issue 1 Februar y 1 998 Feat ures and Ap plica tions Page 4-38 Features 4 ■ A g r oup cal led a co ve ra ge g ro up (Group Coverage) A varie t y of different receivers can b e assigned to take c alls for an individual or a coverage group: ■ Another i nd[...]

MERLIN LEGEND Com municati ons Syst em Rel ease 6. 0 Syste m Manager’s Guide 555-66 0-1 18 Issue 1 Februar y 1 998 Feat ures and Ap plica tions Page 4-39 Features 4 Beginning in Release 4.1 the syst em manager can coordinate voice mail coverage and Night S erv ice. When a n operator turns on Night Service for a Night Service group, Night Service [...]

MERLIN LEGEND Com municati ons Syst em Rel ease 6. 0 Syste m Manager’s Guide 555-66 0-1 18 Issue 1 Februar y 1 998 Feat ures and Ap plica tions Page 4-40 Features 4 Depending on th e type of call and how the sen der ’s phone is set u p, some calls are not eligible for covera ge. Furthermore, there are interactions among the various forms of c o[...]

MERLIN LEGEND Com municati ons Syst em Rel ease 6. 0 Syste m Manager’s Guide 555-66 0-1 18 Issue 1 Februar y 1 998 Feat ures and Ap plica tions Page 4-41 Features 4 ■ Alternatively , if fewer t han 30 extensions require coverage to the operator , pha ntom c allin g g roups can be us ed to p rovi de a sec on d e xtens ion nu mbe r for each user [...]

MERLIN LEGEND Com municati ons Syst em Rel ease 6. 0 Syste m Manager’s Guide 555-66 0-1 18 Issue 1 Februar y 1 998 Feat ures and Ap plica tions Page 4-42 Features 4 T able 4 –10. Cont i nued Feature Covered by Description Example Forward Any individual A person forwards his o r her calls t o an in side extensio n, turning the feature on at his [...]

MERLIN LEGEND Com municati ons Syst em Rel ease 6. 0 Syste m Manager’s Guide 555-66 0-1 18 Issue 1 Februar y 1 998 Feat ures and Ap plica tions Page 4-43 Features 4 T able 4 –10. Cont i nued Feature Covered by Description Example Pickup A pickup group or any individual Allows someone to answer calls ringing at another extension or on a line not[...]

MERLIN LEGEND Com municati ons Syst em Rel ease 6. 0 Syste m Manager’s Guide 555-66 0-1 18 Issue 1 Februar y 1 998 Feat ures and Ap plica tions Page 4-44 Features 4 Calli ng R estr ict ion s 4 If you and your Luce nt T echn ologies r e presentative planned for ca lling res t rictions as part of the initial setup of the syst em, the settings requi[...]

MERLIN LEGEND Com municati ons Syst em Rel ease 6. 0 Syste m Manager’s Guide 555-66 0-1 18 Issue 1 Februar y 1 998 Feat ures and Ap plica tions Page 4-45 Features 4 In Behind S witch mode, cal ling rest ricti ons m ust be su pplied by t he hos t syst em, not by the MERLIN LEGE ND Communication s System . In Release 3. 1 an d late r syste ms, t he[...]

MERLIN LEGEND Com municati ons Syst em Rel ease 6. 0 Syste m Manager’s Guide 555-66 0-1 18 Issue 1 Februar y 1 998 Feat ures and Ap plica tions Page 4-46 Features 4 ■ Authorization codes a r e intend ed to allow pe ople with l ess restricted extensions to use extensions where there are more restrictions. If you use authorization codes to enforc[...]

MERLIN LEGEND Com municati ons Syst em Rel ease 6. 0 Syste m Manager’s Guide 555-66 0-1 18 Issue 1 Februar y 1 998 Feat ures and Ap plica tions Page 4-47 Features 4 also be used to make certain calls.) Use Disallowed Lists to provide some protection fr om toll abu se when no other restrictions are ap plied and to restrict remote ac cess callers. [...]

MERLIN LEGEND Com municati ons Syst em Rel ease 6. 0 Syste m Manager’s Guide 555-66 0-1 18 Issue 1 Februar y 1 998 Feat ures and Ap plica tions Page 4-48 Features 4 When t he Pas s word op t i on of the Night Service feature i s programm ed, outgoing calls can be restricted by requiring the user to enter a password. The operator who t urns Night [...]

MERLIN LEGEND Com municati ons Syst em Rel ease 6. 0 Syste m Manager’s Guide 555-66 0-1 18 Issue 1 Februar y 1 998 Feat ures and Ap plica tions Page 4-49 Features 4 an FRL of 6 has the most privileges (any route may be used). T abl e 4–1 1 sho ws so me ex am p l e s. T able 4–1 1. Facility Restriction L evels In Release 3.1 and later systems,[...]

MERLIN LEGEND Com municati ons Syst em Rel ease 6. 0 Syste m Manager’s Guide 555-66 0-1 18 Issue 1 Februar y 1 998 Feat ures and Ap plica tions Page 4-50 Features 4 ■ F RL 2 for rest r ic tio n to loc al c alls o nly ■ FRL 3 fo r restriction to domestic lo ng distance (excluding area code 809 fo r th e Dominican Repu blic as this is pa rt of [...]

MERLIN LEGEND Com municati ons Syst em Rel ease 6. 0 Syste m Manager’s Guide 555-66 0-1 18 Issue 1 Februar y 1 998 Feat ures and Ap plica tions Page 4-51 Features 4 ■ An authorization code c an al s o be us ed to rem ote call forward calls at phantom ex ten sions. ■ Authorizat ion codes can be used for call control and call accounting through[...]

MERLIN LEGEND Com municati ons Syst em Rel ease 6. 0 Syste m Manager’s Guide 555-66 0-1 18 Issue 1 Februar y 1 998 Feat ures and Ap plica tions Page 4-52 Features 4 second d ial tone following the di aled star (*) code, to s ignal custom ers that they must dial additiona l digits. If this second dial tone is not imme diate, a hacker can enter dig[...]

MERLIN LEGEND Com municati ons Syst em Rel ease 6. 0 Syste m Manager’s Guide 555-66 0-1 18 Issue 1 Februar y 1 998 Feat ures and Ap plica tions Page 4-53 Features 4 ■ Operato rs often need Direct Stat ion Selectors (DSSs) for easy access to extensions. Auto Dial is also an op t i on when the o perator does not cov er a large numbe r of extensio[...]

MERLIN LEGEND Com municati ons Syst em Rel ease 6. 0 Syste m Manager’s Guide 555-66 0-1 18 Issue 1 Februar y 1 998 Feat ures and Ap plica tions Page 4-54 Features 4 calling supervisor . When too many calls are waiting for a c alling group, calls are sent to an overflow receiver. In Release 4.0 and later s ystems, waiting calls can be sent to the [...]

MERLIN LEGEND Com municati ons Syst em Rel ease 6. 0 Syste m Manager’s Guide 555-66 0-1 18 Issue 1 Februar y 1 998 Feat ures and Ap plica tions Page 4-55 Features 4 devices can serve waiting ca ll ers in Release 5. 0 and later system s . (Music On Hol d can al so entertain people who are waiting for a group mem ber’s attention.) In Re lease 6.0[...]

MERLIN LEGEND Com municati ons Syst em Rel ease 6. 0 Syste m Manager’s Guide 555-66 0-1 18 Issue 1 Februar y 1 998 Feat ures and Ap plica tions Page 4-56 Features 4 Service status is not affected by Night Service operation at the extension of an operator who handles another Night Service group. If a line is assign ed to an operator position but n[...]

MERLIN LEGEND Com municati ons Syst em Rel ease 6. 0 Syste m Manager’s Guide 555-66 0-1 18 Issue 1 Februar y 1 998 Feat ures and Ap plica tions Page 4-57 Features 4 Som e data c ommunications s etups (c alled data workstations ) include a modem connected to an MLX telephone tha t is equipped with a Multi-Function Mo dule (MFM). MLX extens ions ma[...]

MERLIN LEGEND Com municati ons Syst em Rel ease 6. 0 Syste m Manager’s Guide 555-66 0-1 18 Issue 1 Februar y 1 998 Feat ures and Ap plica tions Page 4-58 Features 4 Rem ote Ac ce ss 4 The Remote Ac cess fe ature a llows s omeone ou tside th e syst em to call i n and use the system as if he or she were on t h e syst e m. Y ou can and shoul d see t[...]

MERLIN LEGEND Com municati ons Syst em Rel ease 6. 0 Syste m Manager’s Guide 555-66 0-1 18 Issue 1 Februar y 1 998 Feat ures and Ap plica tions Page 4-59 Features 4 ■ Acco un t Co de E ntry . This feature enab les users to enter account codes for ou tside calls, both inco mi ng an d outgoing. T hese c odes ap pear on Station M essage Det aile d[...]

MERLIN LEGEND Com municati ons Syst em Rel ease 6. 0 Syste m Manager’s Guide 555-66 0-1 18 Issue 1 Februar y 1 998 Feat ures and Ap plica tions Page 4-60 Appl icati ons 4 System Management Features 4 The system incl udes features f or which the sys tem mana ger is responsible a nd features that help the system manager do his or her job. Featu res[...]

MERLIN LEGEND Com municati ons Syst em Rel ease 6. 0 Syste m Manager’s Guide 555-66 0-1 18 Issue 1 Februar y 1 998 Feat ures and Ap plica tions Page 4-61 Appl icati ons 4 telecom munications com panies. For m ore information, see the Feature Reference and “Module s Supporting Lines/Trunks” on pag e 3–7 . This section provides an overview of[...]

MERLIN LEGEND Com municati ons Syst em Rel ease 6. 0 Syste m Manager’s Guide 555-66 0-1 18 Issue 1 Februar y 1 998 Feat ures and Ap plica tions Page 4-62 Appl icati ons 4 T elep hony Services workg r oup produc t. It allows clients, via the telephony serv er , to u se sof tware appl ications f or c allin g activities. For ex ample , a serv ice re[...]

MERLIN LEGEND Com municati ons Syst em Rel ease 6. 0 Syste m Manager’s Guide 555-66 0-1 18 Issue 1 Februar y 1 998 Feat ures and Ap plica tions Page 4-63 Appl icati ons 4 T able 4 –12. Cont i nued Category and Name Key H /PB X BS Des cription Standalone Call Answering and V oice M ail Packages ME RLIN M ail V oic e Mess aging Sy stem (VMS) Incl[...]

MERLIN LEGEND Com municati ons Syst em Rel ease 6. 0 Syste m Manager’s Guide 555-66 0-1 18 Issue 1 Februar y 1 998 Feat ures and Ap plica tions Page 4-64 Appl icati ons 4 V oic e Me ssa g in g Syst ems 4 A voice messagin g syste m (VMS) provides call- answering services an d may prov ide voic e m ail serv ices . T able 4–13 desc ribes th e serv[...]

MERLIN LEGEND Com municati ons Syst em Rel ease 6. 0 Syste m Manager’s Guide 555-66 0-1 18 Issue 1 Februar y 1 998 Feat ures and Ap plica tions Page 4-65 Appl icati ons 4 ■ If you p lan t o u se an out callin g f eatu re (s ee T a ble 4–13 for an explanation), conside r using callin g restrictions t o prevent this feat ure from being abused b[...]

MERLIN LEGEND Com municati ons Syst em Rel ease 6. 0 Syste m Manager’s Guide 555-66 0-1 18 Issue 1 Februar y 1 998 Feat ures and Ap plica tions Page 4-66 Appl icati ons 4 T able 4–13. V oice M essa ging Systems Ser vice o r Application D escrip tion MERLIN LEGEN D Mail Auto Attend ant In tuity AUDIX AUDIX Vo i c e P o w e r Fax Attendant Automa[...]

MERLIN LEGEND Com municati ons Syst em Rel ease 6. 0 Syste m Manager’s Guide 555-66 0-1 18 Issue 1 Februar y 1 998 Feat ures and Ap plica tions Page 4-67 Appl icati ons 4 SECURITY l ALERT : ! Y our V oice Messagin g S ystem permits callers to leave verbal m essages for system us ers or gain access t o the back up positio n in an emerg ency as wel[...]

MERLIN LEGEND Com municati ons Syst em Rel ease 6. 0 Syste m Manager’s Guide 555-66 0-1 18 Issue 1 Februar y 1 998 Feat ures and Ap plica tions Page 4-68 Appl icati ons 4 piece of paper and improperly discarding them). Additionally , hackers may use a com puter to dial a password and then pub li sh the informat ion to o ther hac kers. Substant ia[...]

MERLIN LEGEND Com municati ons Syst em Rel ease 6. 0 Syste m Manager’s Guide 555-66 0-1 18 Issue 1 Februar y 1 998 Feat ures and Ap plica tions Page 4-69 Appl icati ons 4 A 012 or 016 port (Release 4.0 a nd later) that i s program me d as a generic VM I port or a M ERLIN LEGE ND Mail V oice Messaging Syste m port (including the Rem ote Maintena n[...]

MERLIN LEGEND Com municati ons Syst em Rel ease 6. 0 Syste m Manager’s Guide 555-66 0-1 18 Issue 1 Februar y 1 998 Feat ures and Ap plica tions Page 4-70 Appl icati ons 4[...]

Putt ing the Sys tem to Work Page 5-1 5 MERLIN LEGEND Com municati ons Syst em Rel ease 6. 0 Syste m Manager’s Guide 555-66 0-1 18 Issue 1 Februar y 1 998 5 Puttin g the System to W ork 5 This chapter provides two sample busine ss scenarios to help you unde rstand your existi ng system and other configurations you may want to consi der in the fut[...]

MERLIN LEGEND Com municati ons Syst em Rel ease 6. 0 Syste m Manager’s Guide 555-66 0-1 18 Issue 1 Februar y 1 998 Putt ing the Sys tem to Work Page 5-2 Scenar io 1: A Small Offi ce 5 information about data and video comm unicat ions, consult the Data/Video Reference. 2. Rel ease 6.0 and later systems (Hybrid/PBX mode on ly) support private conne[...]

MERLIN LEGEND Com municati ons Syst em Rel ease 6. 0 Syste m Manager’s Guide 555-66 0-1 18 Issue 1 Februar y 1 998 Putt ing the Sys tem to Work Page 5-3 Scenar io 1: A Small Offi ce 5 T able 5–1. Medical Off ice Ne eds Staff M em ber N eeds Physician Personal line in her office; if she is not available, the appoint ments/payments clerk shou ld [...]

MERLIN LEGEND Com municati ons Syst em Rel ease 6. 0 Syste m Manager’s Guide 555-66 0-1 18 Issue 1 Februar y 1 998 Putt ing the Sys tem to Work Page 5-4 Scenar io 1: A Small Offi ce 5 Figure 5–1. Medical Of fice F loor P lan FUTURE EXPANSION – EMERGENCY ROOM EXAM ROOM # 2 EXAM ROOM # 3 DOCTOR’S SUITE EXAM ROOM # 1 DOCTO[...]

MERLIN LEGEND Com municati ons Syst em Rel ease 6. 0 Syste m Manager’s Guide 555-66 0-1 18 Issue 1 Februar y 1 998 Putt ing the Sys tem to Work Page 5-5 Scenar io 1: A Small Offi ce 5 System Descripti on 5 The system is set up for K e y mode operation and uses the following equipment and f eatures to a nswer the needs of the staff : ■ Inco min [...]

MERLIN LEGEND Com municati ons Syst em Rel ease 6. 0 Syste m Manager’s Guide 555-66 0-1 18 Issue 1 Februar y 1 998 Putt ing the Sys tem to Work Page 5-6 Scenar io 1: A Small Offi ce 5 — For physician: Coverage after 3 r ings by appointmen ts/pay me nts clerk; this feature is intended to handle personal line calls. (On all other l ines, the o pe[...]

MERLIN LEGEND Com municati ons Syst em Rel ease 6. 0 Syste m Manager’s Guide 555-66 0-1 18 Issue 1 Februar y 1 998 Putt ing the Sys tem to Work Page 5-7 Scenar io 2: A Prof essiona l Office 5 Scenari o 2: A Professi on al Office 5 This sc enario describes a law f irm. The communica t i ons nee ds of the company fall into these categories: ■ Exe[...]

MERLIN LEGEND Com municati ons Syst em Rel ease 6. 0 Syste m Manager’s Guide 555-66 0-1 18 Issue 1 Februar y 1 998 Putt ing the Sys tem to Work Page 5-8 Scenar io 2: A Prof essiona l Office 5 Figure 5–2. L aw Firm Fl oor Plan Staf f Needs 5 This sec tion desc ribes the needs of the office st aff , inc ludi ng the executive s taff , secretarial [...]

MERLIN LEGEND Com municati ons Syst em Rel ease 6. 0 Syste m Manager’s Guide 555-66 0-1 18 Issue 1 Februar y 1 998 Putt ing the Sys tem to Work Page 5-9 Scenar io 2: A Prof essiona l Office 5 Executive Sta ff 5 T able 5–2 de scribes t he needs o f the ex ecutive staf f. T able 5 –2. Exec utive S taf f Ne eds Staff M em ber N eeds Partners Par[...]

MERLIN LEGEND Com municati ons Syst em Rel ease 6. 0 Syste m Manager’s Guide 555-66 0-1 18 Issue 1 Februar y 1 998 Putt ing the Sys tem to Work Page 5-10 Scenar i o 2: A Prof essiona l Offi ce 5 Secretari al St aff 5 Figure 5–3 desc ribes the needs of the secretarial staff. T able 5–3. Sec retarial Sta ff Needs Staff M em ber N eeds Partners?[...]

MERLIN LEGEND Com municati ons Syst em Rel ease 6. 0 Syste m Manager’s Guide 555-66 0-1 18 Issue 1 Februar y 1 998 Putt ing the Sys tem to Work Page 5-11 Scenar i o 2: A Prof essiona l Offi ce 5 Administrat ive/Support St af f 5 T able 5–4 de scribes t he needs o f the ad ministrative/support staff. T able 5–4. Ad ministrative/ Support Staf f[...]

MERLIN LEGEND Com municati ons Syst em Rel ease 6. 0 Syste m Manager’s Guide 555-66 0-1 18 Issue 1 Februar y 1 998 Putt ing the Sys tem to Work Page 5-12 Scenar i o 2: A Prof essiona l Offi ce 5 Other Nee ds 5 T able 5–5 describe s some of the miscellaneous needs of the office. T able 5–5. O ther Needs System Descripti on 5 This section provi[...]

MERLIN LEGEND Com municati ons Syst em Rel ease 6. 0 Syste m Manager’s Guide 555-66 0-1 18 Issue 1 Februar y 1 998 Putt ing the Sys tem to Work Page 5-13 Scenar i o 2: A Prof essiona l Offi ce 5 NOT E: The 0 16 bas ic telephone module (Release 4.0 a nd later only) suppo rts a maximum bit rate of 14.4 kbps. Th erefore, the office’ s analog equip[...]

MERLIN LEGEND Com municati ons Syst em Rel ease 6. 0 Syste m Manager’s Guide 555-66 0-1 18 Issue 1 Februar y 1 998 Putt ing the Sys tem to Work Page 5-14 Scenar i o 2: A Prof essiona l Offi ce 5 and Authorizat ion Codes features are used, only the authoriza tion code is printed on reports. ■ Pagi ng. Lou dspeaker paging for certain work area s;[...]

MERLIN LEGEND Com municati ons Syst em Rel ease 6. 0 Syste m Manager’s Guide 555-66 0-1 18 Issue 1 Februar y 1 998 Putt ing the Sys tem to Work Page 5-15 Scenar i o 2: A Prof essiona l Offi ce 5 ■ MLX- 10DP and M LX-5D t elephones fo r associates, paral egals, as well as some book keeping and word processing pool members ; used in some cases wi[...]

MERLIN LEGEND Com municati ons Syst em Rel ease 6. 0 Syste m Manager’s Guide 555-66 0-1 18 Issue 1 Februar y 1 998 Putt ing the Sys tem to Work Page 5-16 Scenar i o 2: A Prof essiona l Offi ce 5 Figure 5–3. L aw Firm Equip men t Call Co verage and Call- Handling 5 T able 5–6 de scribes t he staff mem bers’ call coverag e an d call-handling [...]

MERLIN LEGEND Com municati ons Syst em Rel ease 6. 0 Syste m Manager’s Guide 555-66 0-1 18 Issue 1 Februar y 1 998 Putt ing the Sys tem to Work Page 5-17 Scenar i o 2: A Prof essiona l Offi ce 5 T able 5–6. Law Firm Ca ll Coverage and Call-Handling Staff Member Needs Feature/Applicatio n Partners Never answer phone calls; all call s answered by[...]

MERLIN LEGEND Com municati ons Syst em Rel ease 6. 0 Syste m Manager’s Guide 555-66 0-1 18 Issue 1 Februar y 1 998 Putt ing the Sys tem to Work Page 5-18 Scenar i o 2: A Prof essiona l Offi ce 5 T able 5 –6. Continued Staff Member Needs Feature/Applicatio n Paraleg als If a paralegal is not available, another paralegal t akes th e call. Del aye[...]

MERLIN LEGEND Com municati ons Syst em Rel ease 6. 0 Syste m Manager’s Guide 555-66 0-1 18 Issue 1 Februar y 1 998 Putt ing the Sys tem to Work Page 5-19 Scenar i o 2: A Prof essiona l Offi ce 5 Figure 5–4 illu strat es the call cove rage patterns . The sha ded areas in the figure indicate those extensions that are included i n t he voice messa[...]

MERLIN LEGEND Com municati ons Syst em Rel ease 6. 0 Syste m Manager’s Guide 555-66 0-1 18 Issue 1 Februar y 1 998 Putt ing the Sys tem to Work Page 5-20 Scenar i o 2: A Prof essiona l Offi ce 5 Figure 5–4. Law Fir m Call Coverage Records/Filing Conference Room Managing Partner Junior Partner Junior Partner Main Conference Roo[...]

MERLIN LEGEND Com municati ons Syst em Rel ease 6. 0 Syste m Manager’s Guide 555-66 0-1 18 Issue 1 Februar y 1 998 Putt ing the Sys tem to Work Page 5-21 Scenar i o 2: A Prof essiona l Offi ce 5 Calli ng R estr ict ion s 5 Th e follow ing sy stem features and applicat ion s handle ca lling rest rictio ns requiremen ts (see T able 5– 7 ): ■ Au[...]

MERLIN LEGEND Com municati ons Syst em Rel ease 6. 0 Syste m Manager’s Guide 555-66 0-1 18 Issue 1 Februar y 1 998 Putt ing the Sys tem to Work Page 5-22 Opti miz ing Your System 5 SECURITY l ALERT : ! The MERLI N LE GEND Comm uni cations System ships with ARS activated and all extensions set to Facilit y Rest riction Level 3, allowing all intern[...]

MERLIN LEGEND Com municati ons Syst em Rel ease 6. 0 Syste m Manager’s Guide 555-66 0-1 18 Issue 1 Februar y 1 998 Putt ing the Sys tem to Work Page 5-23 Opti miz ing Your System 5 128 kbps. The 2B Data feature allows the use of a single MLX port for d esktop videoco nf erencing; bot h the m ain and adjunct extension numbers a r e used. An MLX te[...]

MERLIN LEGEND Com municati ons Syst em Rel ease 6. 0 Syste m Manager’s Guide 555-66 0-1 18 Issue 1 Februar y 1 998 Putt ing the Sys tem to Work Page 5-24 Opti miz ing Your System 5 area netwo r k (LAN). The li nk is made through a programmed M LX extension jack that is connec t ed to an IS DN B RI P C expansion board (such as the EIC ON board) on[...]

MERLIN LEGEND Com municati ons Syst em Rel ease 6. 0 Syste m Manager’s Guide 555-66 0-1 18 Issue 1 Februar y 1 998 Putt ing the Sys tem to Work Page 5-25 Opti miz ing Your System 5 Along with the features they provide, applications can perform these s ystem functions t hrough a CTI link: ■ Answering calls arriving on an SA bu tton ■ Making ca[...]

MERLIN LEGEND Com municati ons Syst em Rel ease 6. 0 Syste m Manager’s Guide 555-66 0-1 18 Issue 1 Februar y 1 998 Putt ing the Sys tem to Work Page 5-26 Opti miz ing Your System 5 NOT E: If the MLX m odule for the CTI link is the only M LX mo dule in the system, SPM software, version 5.15 or later , is also required in order to program the CTI l[...]

MERLIN LEGEND Com municati ons Syst em Rel ease 6. 0 Syste m Manager’s Guide 555-66 0-1 18 Issue 1 Februar y 1 998 Putt ing the Sys tem to Work Page 5-27 Opti miz ing Your System 5 ■ Log Viewer . Enab les you t o view en tries th at are s tored in the PassageWay cal l log t hat conta ins a record of every call you make using Lucen t T e chnolog[...]

MERLIN LEGEND Com municati ons Syst em Rel ease 6. 0 Syste m Manager’s Guide 555-66 0-1 18 Issue 1 Februar y 1 998 Putt ing the Sys tem to Work Page 5-28 Opti miz ing Your System 5[...]

Man aging the Sys tem Page 6-1 6 MERLIN LEGEND Com municati ons Syst em Rel ease 6. 0 Syste m Manager’s Guide 555-66 0-1 18 Issue 1 Februar y 1 998 6 Man aging th e System 6 This chapter helps you comple te the most common system manage ment tasks. It includes s ome background on t he types of program ming and ho w t o a c cess t hem, and then pr[...]

MERLIN LEGEND Com municati ons Syst em Rel ease 6. 0 Syste m Manager’s Guide 555-66 0-1 18 Issue 1 Februar y 1 998 Man aging the Sys tem Page 6-2 Using t he Task Descript ions 6 Usi ng t he T as k Desc ripti ons 6 Each task description con tains the following informat ion: ■ A b r ief descr iption of the task ■ Guideli nes for planning the ch[...]

MERLIN LEGEND Com municati ons Syst em Rel ease 6. 0 Syste m Manager’s Guide 555-66 0-1 18 Issue 1 Februar y 1 998 Man aging the Sys tem Page 6-3 Usin g the Programmi ng Proc edures 6 For m ore information, refer to the following gu ides: ■ For information about the plan ning forms, see System Planning. If you don’t have this guide, contact y[...]

MERLIN LEGEND Com municati ons Syst em Rel ease 6. 0 Syste m Manager’s Guide 555-66 0-1 18 Issue 1 Februar y 1 998 Man aging the Sys tem Page 6-4 Usin g the Programmi ng Proc edures 6 Console/Display Instructions Additional In formati on PC Select the line button to which you want to assign the feature. The f ormat inclu des numbe r ed steps that[...]

MERLIN LEGEND Com municati ons Syst em Rel ease 6. 0 Syste m Manager’s Guide 555-66 0-1 18 Issue 1 Februar y 1 998 Man aging the Sys tem Page 6-5 Intr odu cti on to Sy ste m Pro gram mi ng 6 The sum mary progra mming procedures describe s t eps for bot h th e console an d the PC. Y o u should use the appropriate procedure. The format is as f ollo[...]

MERLIN LEGEND Com municati ons Syst em Rel ease 6. 0 Syste m Manager’s Guide 555-66 0-1 18 Issue 1 Februar y 1 998 Man aging the Sys tem Page 6-6 Intr odu cti on to Sy ste m Pro gram mi ng 6 — PC with Syste m P rogra mmi ng a nd M ainte nance (SPM ) S oftw are. A PC directly connected through its serial port to t he l ower RS-232 port on the c [...]

MERLIN LEGEND Com municati ons Syst em Rel ease 6. 0 Syste m Manager’s Guide 555-66 0-1 18 Issue 1 Februar y 1 998 Man aging the Sys tem Page 6-7 Intr odu cti on to Sy ste m Pro gram mi ng 6 Figure 6–1. Information Screen Menu Selection Screens 6 A menu selection screen promp ts you to select a listed o ption. The screen title is the first l in[...]

MERLIN LEGEND Com municati ons Syst em Rel ease 6. 0 Syste m Manager’s Guide 555-66 0-1 18 Issue 1 Februar y 1 998 Man aging the Sys tem Page 6-8 Intr odu cti on to Sy ste m Pro gram mi ng 6 button n ext to the option n ame or the func tion key that corresponds to t he option name. Then your selection is either highlighted or inserted in the scre[...]

MERLIN LEGEND Com municati ons Syst em Rel ease 6. 0 Syste m Manager’s Guide 555-66 0-1 18 Issue 1 Februar y 1 998 Man aging the Sys tem Page 6-9 Intr odu cti on to Sy ste m Pro gram mi ng 6 The syst e m programm ing hierarchy , included in A ppendix B of Syste m Program ming , detail s t he sequenc e of scree ns you work wit h when you select t [...]

MERLIN LEGEND Com municati ons Syst em Rel ease 6. 0 Syste m Manager’s Guide 555-66 0-1 18 Issue 1 Februar y 1 998 Man aging the Sys tem Page 6-10 Intr odu cti on to Sy ste m Prog ram mi ng 6 Figure 6–5. S cre en Keys For qui c k referenc e, T able 6–3 shows the PC keys that correspond to the screen key sel ections on most screens. The se PC [...]

MERLIN LEGEND Com municati ons Syst em Rel ease 6. 0 Syste m Manager’s Guide 555-66 0-1 18 Issue 1 Februar y 1 998 Man aging the Sys tem Page 6-11 Intr odu cti on to Sy ste m Prog ram mi ng 6 Idle States 6 Y ou can begin some programming procedures only when all or part of the system is not in use; this is c alled an idle s ta te . The idle state[...]

MERLIN LEGEND Com municati ons Syst em Rel ease 6. 0 Syste m Manager’s Guide 555-66 0-1 18 Issue 1 Februar y 1 998 Man aging the Sys tem Page 6-12 Intr odu cti on to Sy ste m Prog ram mi ng 6 T able 6–4. I dle States Idle St ate Description Procedures Sys tem Fo rced Idle T he ent ire syst em (every line and every extension) is idle. No calls c[...]

MERLIN LEGEND Com municati ons Syst em Rel ease 6. 0 Syste m Manager’s Guide 555-66 0-1 18 Issue 1 Februar y 1 998 Man aging the Sys tem Page 6-13 Progr ammin g from the Consol e 6 Forced Idle Rem inder T o nes 6 The forced idle reminder tone is a hi gh -low “doorphone ” tone that s o unds under the fol lowing circum st ances: ■ At the exte[...]

MERLIN LEGEND Com municati ons Syst em Rel ease 6. 0 Syste m Manager’s Guide 555-66 0-1 18 Issue 1 Februar y 1 998 Man aging the Sys tem Page 6-14 Progr ammin g from the Consol e 6 Figure 6–7. MLX-20L T elephone with Direct S tation Selec tor (D SS) Co n sol e But ton s 6 Y ou can us e the 14 buttons located on either side of the console displa[...]

MERLIN LEGEND Com municati ons Syst em Rel ease 6. 0 Syste m Manager’s Guide 555-66 0-1 18 Issue 1 Februar y 1 998 Man aging the Sys tem Page 6-15 Progr ammin g from the Consol e 6 Figure 6–8. Display Buttons and Main Menu There are two types of console buttons : ■ Fixed Disp lay Buttons. The top two buttons in each column hav e the same labe[...]

MERLIN LEGEND Com municati ons Syst em Rel ease 6. 0 Syste m Manager’s Guide 555-66 0-1 18 Issue 1 Februar y 1 998 Man aging the Sys tem Page 6-16 Progr ammin g from the Consol e 6 Console Ov erlay 6 The programm abl e line buttons are on the main part of the console. There are actually 20 line buttons on the c onsole, bu t you can use the consol[...]

MERLIN LEGEND Com municati ons Syst em Rel ease 6. 0 Syste m Manager’s Guide 555-66 0-1 18 Issue 1 Februar y 1 998 Man aging the Sys tem Page 6-17 Progr ammin g from the Consol e 6 DSS Light s 6 The lights on the DSS (if one is attached to the console) show the status of features programm ed on the extensions. Whe n you sele c t a feature f rom a[...]

MERLIN LEGEND Com municati ons Syst em Rel ease 6. 0 Syste m Manager’s Guide 555-66 0-1 18 Issue 1 Februar y 1 998 Man aging the Sys tem Page 6-18 Progr amming from a PC wit h SPM 6 Make a selection. Exiting S ystem P rogramming 6 Use t he informat ion in T a ble 6–5 to return to t he Sy stem Prog ramming m enu, the main menu (Menu Mode screen)[...]

MERLIN LEGEND Com municati ons Syst em Rel ease 6. 0 Syste m Manager’s Guide 555-66 0-1 18 Issue 1 Februar y 1 998 Man aging the Sys tem Page 6-19 Progr amming from a PC wit h SPM 6 NOTE: Beginning with version 4.25, required for Release 4.1 of the s ystem, SPM runs under Wind ows 95 as a DO S application. For more information about setting up an[...]

MERLIN LEGEND Com municati ons Syst em Rel ease 6. 0 Syste m Manager’s Guide 555-66 0-1 18 Issue 1 Februar y 1 998 Man aging the Sys tem Page 6-20 Progr amming from a PC wit h SPM 6 T y pes of PC Connec tions 6 There a re three ways to con nect the P C to t he control uni t: ■ Direct Local Connecti on . For a di rect local connection, yo u must[...]

MERLIN LEGEND Com municati ons Syst em Rel ease 6. 0 Syste m Manager’s Guide 555-66 0-1 18 Issue 1 Februar y 1 998 Man aging the Sys tem Page 6-21 Progr amming from a PC wit h SPM 6 Console/Display Instructions Ad ditional Informati on If the PC does not have a h ard disk, insert the SPM diskette into Drive A. Ty p e and press . appears on the sc[...]

MERLIN LEGEND Com municati ons Syst em Rel ease 6. 0 Syste m Manager’s Guide 555-66 0-1 18 Issue 1 Februar y 1 998 Man aging the Sys tem Page 6-22 Progr amming from a PC wit h SPM 6 With a L oca l or Rem ote Mode m C onn ectio n 6 The method y ou use to access SPM by modem depends on whether you are programm ing on site (locally) or from a remote[...]

MERLIN LEGEND Com municati ons Syst em Rel ease 6. 0 Syste m Manager’s Guide 555-66 0-1 18 Issue 1 Februar y 1 998 Man aging the Sys tem Page 6-23 Progr amming from a PC wit h SPM 6 T o access SPM through a lo cal or rem ote modem co nnection, follow the steps below . For m o re information about the procedure format, see “Using t h e Program m[...]

MERLIN LEGEND Com municati ons Syst em Rel ease 6. 0 Syste m Manager’s Guide 555-66 0-1 18 Issue 1 Februar y 1 998 Man aging the Sys tem Page 6-24 Centr aliz ed Tel ephon e Progr am m ing 6 Console/Display Instructions Additional In formati on T o reach the S ystem P rogramming menu, s elect S ystem P rogramming by pressing . NOTE: The fu ncti on[...]

MERLIN LEGEND Com municati ons Syst em Rel ease 6. 0 Syste m Manager’s Guide 555-66 0-1 18 Issue 1 Februar y 1 998 Man aging the Sys tem Page 6-25 Centr aliz ed Tel ephon e Progr am m ing 6 NOTE: Some program ming can be performed only when the entire syste m or some p art of it (such as a t runk or an extens ion) is idle. S ee th e section “Id[...]

MERLIN LEGEND Com municati ons Syst em Rel ease 6. 0 Syste m Manager’s Guide 555-66 0-1 18 Issue 1 Februar y 1 998 Man aging the Sys tem Page 6-26 Centr aliz ed Tel ephon e Progr am m ing 6 Console/Display Instructions Additional In formati on PC Sel e ct a prog ramm i ng op tio n. Go to one of the following topics: “G uidel ines f or Pro gram [...]

MERLIN LEGEND Com municati ons Syst em Rel ease 6. 0 Syste m Manager’s Guide 555-66 0-1 18 Issue 1 Februar y 1 998 Man aging the Sys tem Page 6-27 Centr aliz ed Tel ephon e Progr am m ing 6 ■ If you program the wrong feature on a button, follow the steps below: 1. Press the button. 2. Sel e ct (press o n the PC). 3. Press the button again. ■ [...]

MERLIN LEGEND Com municati ons Syst em Rel ease 6. 0 Syste m Manager’s Guide 555-66 0-1 18 Issue 1 Februar y 1 998 Man aging the Sys tem Page 6-28 Centr aliz ed Tel ephon e Progr am m ing 6 ■ In Release 5.0 and later syst ems, the system recognizes MLX-5 and MLX -5D telephones as 5-bu tton telephones. The System Program ming Extension I nformat[...]

MERLIN LEGEND Com municati ons Syst em Rel ease 6. 0 Syste m Manager’s Guide 555-66 0-1 18 Issue 1 Februar y 1 998 Man aging the Sys tem Page 6-29 Centr aliz ed Tel ephon e Progr am m ing 6 Console/Display Instructions Additional In formati on PC Select the line button where you want to assign the feature. If you are programming a telephone with [...]

MERLIN LEGEND Com municati ons Syst em Rel ease 6. 0 Syste m Manager’s Guide 555-66 0-1 18 Issue 1 Februar y 1 998 Man aging the Sys tem Page 6-30 Centr aliz ed Tel ephon e Progr am m ing 6 A M ulti-Function Mo dule’ s program ming can be copied to or f rom another M FM. A Direct Line Console (DLC) can be copi ed only to another DLC. Single-lin[...]

MERLIN LEGEND Com municati ons Syst em Rel ease 6. 0 Syste m Manager’s Guide 555-66 0-1 18 Issue 1 Februar y 1 998 Man aging the Sys tem Page 6-31 Centr aliz ed Tel ephon e Progr am m ing 6 T able 6–7 shows the operator featu res that can be copied for operator consoles. QC C features canno t be copied. * Number is not c opi ed. † Behind Swit[...]

MERLIN LEGEND Com municati ons Syst em Rel ease 6. 0 Syste m Manager’s Guide 555-66 0-1 18 Issue 1 Februar y 1 998 Man aging the Sys tem Page 6-32 Centr aliz ed Tel ephon e Progr am m ing 6 T able 6–7. Feat ures That Can B e Copied : Direc t-Line Co nsoles Only At t he Centralized Programm ing menu, follow the procedure below to copy feature bu[...]

MERLIN LEGEND Com municati ons Syst em Rel ease 6. 0 Syste m Manager’s Guide 555-66 0-1 18 Issue 1 Februar y 1 998 Man aging the Sys tem Page 6-33 Centr aliz ed Tel ephon e Progr am m ing 6 Console/Display Instructions Additional In formati on PC Spec ify the number of the extension to which you want to cop y programm ed features or SA or ICOM bu[...]

MERLIN LEGEND Com municati ons Syst em Rel ease 6. 0 Syste m Manager’s Guide 555-66 0-1 18 Issue 1 Februar y 1 998 Man aging the Sys tem Page 6-34 Usin g Report s 6 If you are copying assignme nts from an operat or position to a block of extensions that in cludes both operato r and non-operator e xtensions, the informat ion is copied only t o the[...]

MERLIN LEGEND Com municati ons Syst em Rel ease 6. 0 Syste m Manager’s Guide 555-66 0-1 18 Issue 1 Februar y 1 998 Man aging the Sys tem Page 6-35 Usin g Report s 6 ■ The system prog r a m ming repo r ts include reports that describe how variou s aspects of the sy stem are programmed (for exam ple, trunk information, label information, Allowed [...]

MERLIN LEGEND Com municati ons Syst em Rel ease 6. 0 Syste m Manager’s Guide 555-66 0-1 18 Issue 1 Februar y 1 998 Man aging the Sys tem Page 6-36 Usin g Report s 6 — Barrier Code Restri ctions ■ Operato r Information — Pos ition — General Options — DSS Option s — QCC O perators — Op e r a to r I n fo r m a t i o n ■ Allow e d Lis[...]

MERLIN LEGEND Com municati ons Syst em Rel ease 6. 0 Syste m Manager’s Guide 555-66 0-1 18 Issue 1 Februar y 1 998 Man aging the Sys tem Page 6-37 Usin g Report s 6 Printin g System Programming Reports 6 System p rogramming rep orts can be printed out or v iewed on t he screen of a PC with SPM or prin ted out o n a serial printer connect ed to th[...]

MERLIN LEGEND Com municati ons Syst em Rel ease 6. 0 Syste m Manager’s Guide 555-66 0-1 18 Issue 1 Februar y 1 998 Man aging the Sys tem Page 6-38 Sett ing Sy stem Date and/or Time 6 NOTE: The E x tensio n I n f ormat ion report incorrectly lists MLX-16DP telep hones as MLX- 28D telephones. In releases prior to 5.0, MLX-5D and MLX-5 teleph ones a[...]

MERLIN LEGEND Com municati ons Syst em Rel ease 6. 0 Syste m Manager’s Guide 555-66 0-1 18 Issue 1 Februar y 1 998 Man aging the Sys tem Page 6-39 Ba cki ng Up the System 6 V alid E ntr ies For date: Mont h: 01 t o 12 Da y: 01 t o 3 1 Y ear: 00 to 99 For tim e: 0000 to 2359 T as k L ist: Setting Sy stem Dat e and/or T ime 6 Open the Sy stem Progr[...]

MERLIN LEGEND Com municati ons Syst em Rel ease 6. 0 Syste m Manager’s Guide 555-66 0-1 18 Issue 1 Februar y 1 998 Man aging the Sys tem Page 6-40 Addi ng a n Exten sion 6 extension appea rs on t h e screen. Attempt the backup proc edure agai n when the busy extension b ecomes idl e. NOTE: By de fault, the system i s set t o perform a backup auto[...]

MERLIN LEGEND Com municati ons Syst em Rel ease 6. 0 Syste m Manager’s Guide 555-66 0-1 18 Issue 1 Februar y 1 998 Man aging the Sys tem Page 6-41 Addi ng a n Exten sion 6 Planning Guidelines 6 The procedure to add an extension involves several decisions on your part. For example, you must decide which features to assign to the e xtensio n. These[...]

MERLIN LEGEND Com municati ons Syst em Rel ease 6. 0 Syste m Manager’s Guide 555-66 0-1 18 Issue 1 Februar y 1 998 Man aging the Sys tem Page 6-42 Addi ng a n Exten sion 6 Make d ecisions about wh ich features a nd buttons to ass ign to this extension as des cribed in the planning guideline s above. Record you r decisions on the appropriate plann[...]

MERLIN LEGEND Com municati ons Syst em Rel ease 6. 0 Syste m Manager’s Guide 555-66 0-1 18 Issue 1 Februar y 1 998 Man aging the Sys tem Page 6-43 Mo vi ng an E xt e ns i on 6 instructions in “Analog M ultil ine T e lephones wit h V oi c e Annou nce to Busy” in the “T elephone s” section of System Program mi ng , Chap t er 3, or the instr[...]

MERLIN LEGEND Com municati ons Syst em Rel ease 6. 0 Syste m Manager’s Guide 555-66 0-1 18 Issue 1 Februar y 1 998 Man aging the Sys tem Page 6-44 Remo ving a n Exten sion 6 T as k List: Moving a n Extens ion 6 Obta in Form 2a, S ystem Nu mberin g: Ex tensio n Jacks. Renumbe r the extension(s) and record the c hanges on Form 2a. If you are switch[...]

MERLIN LEGEND Com municati ons Syst em Rel ease 6. 0 Syste m Manager’s Guide 555-66 0-1 18 Issue 1 Februar y 1 998 Man aging the Sys tem Page 6-45 Remo ving a n Exten sion 6 T as k List: Removi ng an Extensi on 6 Obta in Form 2a, S ystem Nu mberin g: Ex tensio n Jacks. Also obt ain any relevant forms, including group-assigned feature forms (for e[...]

MERLIN LEGEND Com municati ons Syst em Rel ease 6. 0 Syste m Manager’s Guide 555-66 0-1 18 Issue 1 Februar y 1 998 Man aging the Sys tem Page 6-46 Assigni ng a Ho t Line Extens ion 6 Remove the features, following the instructions for each feat u re in “Option al T e lephon e Features ,” “Optional Group Features ,” and “System Fe at ur [...]

MERLIN LEGEND Com municati ons Syst em Rel ease 6. 0 Syste m Manager’s Guide 555-66 0-1 18 Issue 1 Februar y 1 998 Man aging the Sys tem Page 6-47 Assigni ng a Ho t Line Extens ion 6 opportunity to program the necessary Personal Spee d Dial code while at the telephone. For security reas ons, as long as the extension remains a HotLine, no further [...]

MERLIN LEGEND Com municati ons Syst em Rel ease 6. 0 Syste m Manager’s Guide 555-66 0-1 18 Issue 1 Februar y 1 998 Man aging the Sys tem Page 6-48 Ch angi ng Calling Rest rict ions 6 Programming Ins truc tions 6 Changing Calling Restrictions 6 Use this proc edure t o cha nge individ ual extensions’ callin g rest rictions t o one o f the followi[...]

MERLIN LEGEND Com municati ons Syst em Rel ease 6. 0 Syste m Manager’s Guide 555-66 0-1 18 Issue 1 Februar y 1 998 Man aging the Sys tem Page 6-49 Ch angi ng Trunk- to-Tr unk Transf er Status 6 V alid E ntr ies Unrestricted, Outward-restricted, T ol l -rest ri cted T as k List: Changing Calling Restricti ons 6 Obtain t he following f orms, as app[...]

MERLIN LEGEND Com municati ons Syst em Rel ease 6. 0 Syste m Manager’s Guide 555-66 0-1 18 Issue 1 Februar y 1 998 Man aging the Sys tem Page 6-50 Ch angi ng Trunk- to-Tr unk Transf er Status 6 Planning Guidelines 6 SECURITY l ALERT : ! The default setting for all extens ions, including voice mess aging (VMI) ports and remote ac c ess barrier cod[...]

MERLIN LEGEND Com municati ons Syst em Rel ease 6. 0 Syste m Manager’s Guide 555-66 0-1 18 Issue 1 Februar y 1 998 Man aging the Sys tem Page 6-51 Ch angi ng Coverage Del ay Opt ion s 6 When y ou have finished, file the fo r m(s) with the rest of the pla nning forms. Programming Ins truc tions 6 Ch an gin g Cov e r age D elay Op tio ns 6 Prior to[...]

MERLIN LEGEND Com municati ons Syst em Rel ease 6. 0 Syste m Manager’s Guide 555-66 0-1 18 Issue 1 Februar y 1 998 Man aging the Sys tem Page 6-52 Ch angi ng Coverage Del ay Opt ion s 6 T able 6–8. Ring Delays Affecting Coverage Ti m e r Factor y Se ttin g R ange D es crip tio n Cover age Delay Int erv al* 3 rings 1–9 ring s Relea se 4.0 an d[...]

MERLIN LEGEND Com municati ons Syst em Rel ease 6. 0 Syste m Manager’s Guide 555-66 0-1 18 Issue 1 Februar y 1 998 Man aging the Sys tem Page 6-53 Ch angi ng Coverage Del ay Opt ion s 6 A sen der can also be part of a Coverage gro up whos e calls are covered by individual s , operators , or a calling group (an o ption is of t en used to p r ovide[...]

MERLIN LEGEND Com municati ons Syst em Rel ease 6. 0 Syste m Manager’s Guide 555-66 0-1 18 Issue 1 Februar y 1 998 Man aging the Sys tem Page 6-54 Ch angi ng Coverage Del ay Opt ion s 6 T able 6–9. Group Coverage Ca ll Deliver y Rules (Releas e 4 .1 and Later S ystems) GCD = Gro u p Coverage Ring Delay PRD = P rim ary Co ver R ing De lay Receiv[...]

MERLIN LEGEND Com municati ons Syst em Rel ease 6. 0 Syste m Manager’s Guide 555-66 0-1 18 Issue 1 Februar y 1 998 Man aging the Sys tem Page 6-55 Ch angi ng Coverage Del ay Opt ion s 6 Planning Guidelines 6 When y ou plan c over dela y s, consi der whether t he sender i s part of a coverage group or n ot. If the send er is covered by only indivi[...]

MERLIN LEGEND Com municati ons Syst em Rel ease 6. 0 Syste m Manager’s Guide 555-66 0-1 18 Issue 1 Februar y 1 998 Man aging the Sys tem Page 6-56 Ch angi ng Coverage Del ay Opt ion s 6 Open the Sy stem Program m ing menu from the console or a PC with SPM. Program the change(s ), following the in structions for “Coverage Delays” in the “T e[...]

MERLIN LEGEND Com municati ons Syst em Rel ease 6. 0 Syste m Manager’s Guide 555-66 0-1 18 Issue 1 Februar y 1 998 Man aging the Sys tem Page 6-57 Addi ng/Remo ving a Line 6 Addi ng / R em ov in g a Line 6 Use t his p rocedur e to add a line to or remove a l ine fr om the system. Planning Guidelines 6 If you are adding a new line and need to ord [...]

MERLIN LEGEND Com municati ons Syst em Rel ease 6. 0 Syste m Manager’s Guide 555-66 0-1 18 Issue 1 Februar y 1 998 Man aging the Sys tem Page 6-58 Addi ng a DLC Oper ator Positi on 6 Addi ng a DLC Oper ato r P osit ion 6 Use t his procedu r e to a dd a DLC operator position to ei ther an M LX or an analog mult iline ext ension module. T o add a Q[...]

MERLIN LEGEND Com municati ons Syst em Rel ease 6. 0 Syste m Manager’s Guide 555-66 0-1 18 Issue 1 Februar y 1 998 Man aging the Sys tem Page 6-59 Addi ng a DLC Oper ator Positi on 6 The p rocedure to add an operator p osition inv olves several t asks that require decisions , for example, assigning featu res like calling restrictions, Coverage, c[...]

MERLIN LEGEND Com municati ons Syst em Rel ease 6. 0 Syste m Manager’s Guide 555-66 0-1 18 Issue 1 Februar y 1 998 Man aging the Sys tem Page 6-60 Addi ng a DLC Oper ator Positi on 6 NOT E: This task requires an i d le condition: Extension Forced Idle for this extension jack. Assign the jack, foll owing the i nstructions for “DLC O perator Posi[...]

MERLIN LEGEND Com municati ons Syst em Rel ease 6. 0 Syste m Manager’s Guide 555-66 0-1 18 Issue 1 Februar y 1 998 Man aging the Sys tem Page 6-61 Addi ng a QCC Op erator Po si tion 6 If the extension requires a dedicated voice or voice pair of e xtensio n jacks to p r ovide V oice A nnounce t o Busy or to p r ovide v oice an d data f eatures, id[...]

MERLIN LEGEND Com municati ons Syst em Rel ease 6. 0 Syste m Manager’s Guide 555-66 0-1 18 Issue 1 Februar y 1 998 Man aging the Sys tem Page 6-62 Addi ng a QCC Op erator Po si tion 6 T able 6–1 1 . M aximum Number of Op erator P ositions QC C button assignm ents are automatic and factory -set. In Release 4.0 and later syste ms, t he Ca ll 5 bu[...]

MERLIN LEGEND Com municati ons Syst em Rel ease 6. 0 Syste m Manager’s Guide 555-66 0-1 18 Issue 1 Februar y 1 998 Man aging the Sys tem Page 6-63 Addi ng a QCC Op erator Po si tion 6 T as k List: Addi ng a QCC O pe rator Po siti on 6 Obta in Form 2a, S ystem Nu mberin g: Ex tensio n Jacks, Form 6a , O ptional Operato r Features, and 5d, Queued C[...]

MERLIN LEGEND Com municati ons Syst em Rel ease 6. 0 Syste m Manager’s Guide 555-66 0-1 18 Issue 1 Februar y 1 998 Man aging the Sys tem Page 6-64 Adding Op erat or Fe atures 6 Programming Ins truc tions 6 See the appropriate p rocedures i n System Prog ramming as noted in the task list above. Addi ng O per at or F eat ures 6 Use this procedure t[...]

MERLIN LEGEND Com municati ons Syst em Rel ease 6. 0 Syste m Manager’s Guide 555-66 0-1 18 Issue 1 Februar y 1 998 Man aging the Sys tem Page 6-65 Adding Op erat or Fe atures 6 T as k List: Addi ng Operat or F e atures 6 Obtai n Form 6a, Optional Operator F eatures. If necessary , read “Direct-Line Cons ole” or “Queued Call Console” i n t[...]

MERLIN LEGEND Com municati ons Syst em Rel ease 6. 0 Syste m Manager’s Guide 555-66 0-1 18 Issue 1 Februar y 1 998 Man aging the Sys tem Page 6-66 Co nnect ing Auxi liar y Equi pment 6 Conn ecting A uxiliar y Equi pment 6 Use the information in this section to do the following: ■ Identify the line/trunk or extension jacks used for auxiliary equ[...]

MERLIN LEGEND Com municati ons Syst em Rel ease 6. 0 Syste m Manager’s Guide 555-66 0-1 18 Issue 1 Februar y 1 998 Man aging the Sys tem Page 6-67 Co nnect ing Auxi liar y Equi pment 6 Because t his procedure requi res an idle syste m, you may wa nt to pe r form it after hours. V alid E ntr ies Line/trunk n umbers For Lo udspea ker Pagi ng If you[...]

MERLIN LEGEND Com municati ons Syst em Rel ease 6. 0 Syste m Manager’s Guide 555-66 0-1 18 Issue 1 Februar y 1 998 Man aging the Sys tem Page 6-68 Co nnect ing Auxi liar y Equi pment 6 V alid E ntr ies Line/trunk n umbers For V oice Messaging S ystem and Automated Attendant The n umber of ri ngs cann ot be programmed f or individual voice mes sag[...]

MERLIN LEGEND Com municati ons Syst em Rel ease 6. 0 Syste m Manager’s Guide 555-66 0-1 18 Issue 1 Februar y 1 998 Man aging the Sys tem Page 6-69 Ch angi ng Calling G rou p Assignm ent s 6 Programming Ins truc tions 6 For fax machin es : For a voice messaging syst em and auto attenda nt: For t he other aux iliary equipm ent noted above: Cha ngi [...]

MERLIN LEGEND Com municati ons Syst em Rel ease 6. 0 Syste m Manager’s Guide 555-66 0-1 18 Issue 1 Februar y 1 998 Man aging the Sys tem Page 6-70 Ch angi ng Calling G rou p Assignm ent s 6 The t otal num ber of ex t ensions can be divided into a m aximum of 32 call ing groups. A calling group can include a maximum of 20 extensions , but not all [...]

MERLIN LEGEND Com municati ons Syst em Rel ease 6. 0 Syste m Manager’s Guide 555-66 0-1 18 Issue 1 Februar y 1 998 Man aging the Sys tem Page 6-71 Revisi ng All owed Li sts 6 Programming Ins truc tions 6 Rev ising Al lo wed Li sts 6 An All owe d Lis t pr ov id es so me fle x ibil ity for e xten s i o ns wit h ca llin g restri ct ion s by allowing[...]

MERLIN LEGEND Com municati ons Syst em Rel ease 6. 0 Syste m Manager’s Guide 555-66 0-1 18 Issue 1 Februar y 1 998 Man aging the Sys tem Page 6-72 Revisi ng All owed Li sts 6 code are checked normal ly by Allowed/Disallowed Lists, calling restrictions , and ARS. The MERLIN LEGEND Communicat ions System Release 3.1 and later observes these Bel lco[...]

MERLIN LEGEND Com municati ons Syst em Rel ease 6. 0 Syste m Manager’s Guide 555-66 0-1 18 Issue 1 Februar y 1 998 Man aging the Sys tem Page 6-73 Assigni ng All owed Li sts to Extens ions 6 Program the change(s ), following the instructions f or “Allowed Lists ” in t he “System Features ” section of System Programm ing , C hapter 3, o r [...]

MERLIN LEGEND Com municati ons Syst em Rel ease 6. 0 Syste m Manager’s Guide 555-66 0-1 18 Issue 1 Februar y 1 998 Man aging the Sys tem Page 6-74 Revisi ng Disa llowed List s 6 Programming Ins truc tions 6 Revising Disallowed Lists 6 Use t his procedu r e to e s tablish Disa ll owed Lists that contain t elephone num bers than cannot be dialed fr[...]

MERLIN LEGEND Com municati ons Syst em Rel ease 6. 0 Syste m Manager’s Guide 555-66 0-1 18 Issue 1 Februar y 1 998 Man aging the Sys tem Page 6-75 Revisi ng Disa llowed List s 6 ■ The star code or codes must come at the beginning of the string of digits dialed, no t at t he end or in the middle. M ultiple leadin g star code s are allowed f or d[...]

MERLIN LEGEND Com municati ons Syst em Rel ease 6. 0 Syste m Manager’s Guide 555-66 0-1 18 Issue 1 Februar y 1 998 Man aging the Sys tem Page 6-76 Assigni ng Dis allowed List s t o Extens ions 6 T as k List: Changing Di s al lowed Lists 6 Obtain F orm 6f, Disallowed Lists and, as appropriate, the f orm(s) for individual telephones: Forms 4b, 4d, [...]

MERLIN LEGEND Com municati ons Syst em Rel ease 6. 0 Syste m Manager’s Guide 555-66 0-1 18 Issue 1 Februar y 1 998 Man aging the Sys tem Page 6-77 Ch angi ng Group Covera ge Assignment s 6 T as k List: As s i gning Disallowed Lists to Extens ions 6 Obtain F orm 6f, Disallowed Lists and, as appropriate, the f orm(s) for individual telephones: Form[...]

MERLIN LEGEND Com municati ons Syst em Rel ease 6. 0 Syste m Manager’s Guide 555-66 0-1 18 Issue 1 Februar y 1 998 Man aging the Sys tem Page 6-78 Ch angi ng Group Covera ge Assignment s 6 Planning Guidelines 6 Changing Group Coverag e assign men ts can affect other f eatures, including Acc ount Co de En try , Au to A nswer All , Aut o Answe r In[...]

MERLIN LEGEND Com municati ons Syst em Rel ease 6. 0 Syste m Manager’s Guide 555-66 0-1 18 Issue 1 Februar y 1 998 Man aging the Sys tem Page 6-79 Revi sing Night Serv ice wit h Group Assign ment 6 T as k List: Changing Group Coverage Assignments 6 Obtain F orm 7c, G roup Coverage. If necessary , read “Cove rage” in the Feature Reference for [...]

MERLIN LEGEND Com municati ons Syst em Rel ease 6. 0 Syste m Manager’s Guide 555-66 0-1 18 Issue 1 Februar y 1 998 Man aging the Sys tem Page 6-80 Revi sing Night Serv ice wit h Group Assign ment 6 the system manager to control off -hou rs operation on a line-by-line basis, and is particularly us ef ul when appli ed to personal lines . Night Serv[...]

MERLIN LEGEND Com municati ons Syst em Rel ease 6. 0 Syste m Manager’s Guide 555-66 0-1 18 Issue 1 Februar y 1 998 Man aging the Sys tem Page 6-81 Revi sing Night Serv ice wit h Cover age Control 6 Programming Ins truc tions 6 Rev ising N ight S ervic e w ith Co verage C ont rol 6 In Release 4.1 and later systems, system manage rs can coordinate [...]

MERLIN LEGEND Com municati ons Syst em Rel ease 6. 0 Syste m Manager’s Guide 555-66 0-1 18 Issue 1 Februar y 1 998 Man aging the Sys tem Page 6-82 Revi sing Night Serv ice wit h Cover age Control 6 ■ When Night Service is turned off and normal operation is resumed, all Coverage VMS Off b uttons are act ivated. Calls f oll ow no r mal coverage p[...]

MERLIN LEGEND Com municati ons Syst em Rel ease 6. 0 Syste m Manager’s Guide 555-66 0-1 18 Issue 1 Februar y 1 998 Man aging the Sys tem Page 6-83 Ch angi ng Extensi on Direc tory Label s 6 Programming Ins truc tions 6 Cha ngi ng Ex te nsi on D irect o ry La bel s 6 Use t his procedu r e for ei t her of the following p urposes: ■ T o change t h[...]

MERLIN LEGEND Com municati ons Syst em Rel ease 6. 0 Syste m Manager’s Guide 555-66 0-1 18 Issue 1 Februar y 1 998 Man aging the Sys tem Page 6-84 Ch angi ng Trunk Label s 6 Labels can contain capit al letters, numb ers, and eight types of characters: ampersands (&), d ashes (-), spaces, periods (.), commas (, ), apostrophes (‘), stars (*),[...]

MERLIN LEGEND Com municati ons Syst em Rel ease 6. 0 Syste m Manager’s Guide 555-66 0-1 18 Issue 1 Februar y 1 998 Man aging the Sys tem Page 6-85 Ch angi ng Posted Messag e Label s 6 Planning Guidelines 6 The availabi lity of the caller i den tification inform ation may be limited by local- serving (caller ’ s) jurisdiction, availability , or [...]

MERLIN LEGEND Com municati ons Syst em Rel ease 6. 0 Syste m Manager’s Guide 555-66 0-1 18 Issue 1 Februar y 1 998 Man aging the Sys tem Page 6-86 Ch angi ng Posted Messag e Label s 6 T o pr og ra m wi th S PM: Use t he PC keyboard for labels. A ll letters a ppear on the screen i n uppercase. Planning Guidelines 6 Mess ages 2 through 20 can be ch[...]

MERLIN LEGEND Com municati ons Syst em Rel ease 6. 0 Syste m Manager’s Guide 555-66 0-1 18 Issue 1 Februar y 1 998 Man aging the Sys tem Page 6-87 Ch angi ng Calling G rou p Labels 6 Cha ngi ng Call i ng Gr oup L abe ls 6 Use this procedure to change alphanume ric system labels for display telephone users to identify c alling groups. T o program [...]

MERLIN LEGEND Com municati ons Syst em Rel ease 6. 0 Syste m Manager’s Guide 555-66 0-1 18 Issue 1 Februar y 1 998 Man aging the Sys tem Page 6-88 Changing Syst em Dir ectory La bels 6 Programming Ins truc tions 6 Cha ngi ng Sy st em D irect o ry La bel s 6 Use this procedu re to change System Speed Dial numbers f o r all system users. Y ou can a[...]

MERLIN LEGEND Com municati ons Syst em Rel ease 6. 0 Syste m Manager’s Guide 555-66 0-1 18 Issue 1 Februar y 1 998 Man aging the Sys tem Page 6-89 Add in g a CT I Li nk 6 Program the change(s ), following the instructions f or “System Speed Dial Directory” in the “ L abeling” section of Sys tem Programm ing , Chapter 3, or the s ummary pr[...]

MERLIN LEGEND Com municati ons Syst em Rel ease 6. 0 Syste m Manager’s Guide 555-66 0-1 18 Issue 1 Februar y 1 998 Man aging the Sys tem Page 6-90 Add in g a CT I Li nk 6 Consider t he following pl anning facto r s before you prog ram a CTI link: ■ The CT I link can be programmed be fore the C TI link hardw are is plu gged into a port on a 008 [...]

MERLIN LEGEND Com municati ons Syst em Rel ease 6. 0 Syste m Manager’s Guide 555-66 0-1 18 Issue 1 Februar y 1 998 Man aging the Sys tem Page 6-91 Add in g a CT I Li nk 6 Busying-Out and Restori ng the ML X Module 6 In o r der to a dd or rem ove a CT I link, y ou must use ma intenance proc edures, normally reserved for Lucent T echno logie s tech[...]

MERLIN LEGEND Com municati ons Syst em Rel ease 6. 0 Syste m Manager’s Guide 555-66 0-1 18 Issue 1 Februar y 1 998 Man aging the Sys tem Page 6-92 Add in g a CT I Li nk 6 T o bus y-o ut and then restore the MLX modu le, follow the steps below: 1. Use one of the following procedures. Note that you sele ct t he option from the M ain m enu, not the [...]

MERLIN LEGEND Com municati ons Syst em Rel ease 6. 0 Syste m Manager’s Guide 555-66 0-1 18 Issue 1 Februar y 1 998 Man aging the Sys tem Page 6-93 Remo vi ng a CTI Link 6 extension, use t he main e xtension nu mber (fo r ex ample, extension 1 2 in a 2-digit num bering p lan), not t he adj unct extension number (f or example, extension 712 in a 2-[...]

MERLIN LEGEND Com municati ons Syst em Rel ease 6. 0 Syste m Manager’s Guide 555-66 0-1 18 Issue 1 Februar y 1 998 Man aging the Sys tem Page 6-94 Remo vi ng a CTI Link 6 Program t he change(s), following t he appropriate instructions f or “A uxiliary Equip men t” in System Program mi ng , Chapter 4, or the appropriate summa ry programm ing i[...]

Lear ning M ore Page 7-1 Guides 7 MERLIN LEGEND Com municati ons Syst em Rel ease 6. 0 Syste m Manager’s Guide 555-66 0-1 18 Issue 1 Februar y 1 998 7 Lea rning More 7 This chapter provi des descriptions of the syst em manuals and a quick information-finder to help you locate what you need in the s ystem referenc e guides. NOTE: Release 6 .0 and [...]

MERLIN LEGEND Com municati ons Syst em Rel ease 6. 0 Syste m Manager’s Guide 555-66 0-1 18 Issue 1 Februar y 1 998 Lear ning M ore Page 7-2 Guides 7 ■ System Referen ce Gu id es. Designed to help syst em man agers and Lucen t T e chnologi es person nel in planning, programm ing , and managing the s ystem . These references provide d etailed i n[...]

MERLIN LEGEND Com municati ons Syst em Rel ease 6. 0 Syste m Manager’s Guide 555-66 0-1 18 Issue 1 Februar y 1 998 Lear ning M ore Page 7-3 Guides 7 componen ts, contact your L ucent T echnol ogies r e presentative. For general information about a pplications, d isregard the Equip men t and Operation s Reference and consult the Feature Reference [...]

MERLIN LEGEND Com municati ons Syst em Rel ease 6. 0 Syste m Manager’s Guide 555-66 0-1 18 Issue 1 Februar y 1 998 Lear ning M ore Page 7-4 Guides 7 T able 7–1. Syste m Reference Guides Overview Common Elements 7 The system ref erence gu ides include the followi ng informational and organizati onal aids: ■ Ab out T his Book . An introduction [...]

MERLIN LEGEND Com municati ons Syst em Rel ease 6. 0 Syste m Manager’s Guide 555-66 0-1 18 Issue 1 Februar y 1 998 Lear ning M ore Page 7-5 Guides 7 NOT E: We urge y ou to c omplete th e Feedback Form a nd send i n your comme nts. The writers at Lucent T echnolog ies need your sugge s tions. ■ Ma in T abl e of C on tents . A list of the chapter[...]

MERLIN LEGEND Com municati ons Syst em Rel ease 6. 0 Syste m Manager’s Guide 555-66 0-1 18 Issue 1 Februar y 1 998 Lear ning M ore Page 7-6 Guides 7 ■ Multi-Fun c tion M odule (MFM ; a te lephone ad apter that affects and is affected by system features) ■ Personal lines ■ Primary Rate Interface (PRI) , NI-1 BRI, a nd T1 Switched 56 service [...]

MERLIN LEGEND Com municati ons Syst em Rel ease 6. 0 Syste m Manager’s Guide 555-66 0-1 18 Issue 1 Februar y 1 998 Lear ning M ore Page 7-7 Guides 7 ■ System P rogram mi ng . If a pplicable, sum ma rizes the system programm ing procedure(s) that control the feature. ■ Maxi mum (s). I f applicable, tells you what maximum numbers apply to the f[...]

MERLIN LEGEND Com municati ons Syst em Rel ease 6. 0 Syste m Manager’s Guide 555-66 0-1 18 Issue 1 Februar y 1 998 Lear ning M ore Page 7-8 Guides 7 ■ A d escri ption of the special charac ters used in dialing sequences for numbers dial ed automatically , for example, with the Auto Dial feature. T ells you what these characters are a nd how to [...]

MERLIN LEGEND Com municati ons Syst em Rel ease 6. 0 Syste m Manager’s Guide 555-66 0-1 18 Issue 1 Februar y 1 998 Lear ning M ore Page 7-9 Guides 7 Contents and Organization 7 System Programm ing is organized into the foll o wing chapters: ■ Prog ramm ing B as ics (Chap te r 1). P rovides an i nt roduction to programm ing and idle states, and [...]

MERLIN LEGEND Com municati ons Syst em Rel ease 6. 0 Syste m Manager’s Guide 555-66 0-1 18 Issue 1 Februar y 1 998 Lear ning M ore Page 7-10 Guides 7 ■ A helpful table of features, showing programm ing codes , the mode s in which the feature works on each type of telephone, and the name of the feature as displayed on the MLX-20L t elephone (A p[...]

MERLIN LEGEND Com municati ons Syst em Rel ease 6. 0 Syste m Manager’s Guide 555-66 0-1 18 Issue 1 Februar y 1 998 Lear ning M ore Page 7-11 Guides 7 User and Operator Guides 7 Most of the user and ope r a t or guides share a com mon format and are intended fo r standalon e use with a certain telepho ne or operator console. In other words, an ope[...]

MERLIN LEGEND Com municati ons Syst em Rel ease 6. 0 Syste m Manager’s Guide 555-66 0-1 18 Issue 1 Februar y 1 998 Lear ning M ore Page 7-12 Guides 7 ■ Illustrated explanat ions of tones, rings, and line button lights ■ A Feature Finder that acts as an index of features according to the activities people m ay want to perform; gives feature na[...]

MERLIN LEGEND Com municati ons Syst em Rel ease 6. 0 Syste m Manager’s Guide 555-66 0-1 18 Issue 1 Februar y 1 998 Lear ning M ore Page 7-13 System G uides Info rmatio n F inder 7 Calling Sup ervisor ’ s Gui de and Data/V ideo Refe rence 7 These t wo user gu ides, whi c h you must order sep arately , differ from the guides described above in th[...]

MERLIN LEGEND Com municati ons Syst em Rel ease 6. 0 Syste m Manager’s Guide 555-66 0-1 18 Issue 1 Februar y 1 998 Lear ning M ore Page 7-14 System G uides Info rmatio n F inder 7 T able 7–2. Inf o rmat ion Finder : Featu res T o learn about. . . Check t his guide. . . Bas ics How a feature works, i ncluding how it works in diffe r e nt m odes [...]

MERLIN LEGEND Com municati ons Syst em Rel ease 6. 0 Syste m Manager’s Guide 555-66 0-1 18 Issue 1 Februar y 1 998 Lear ning M ore Page 7-15 System G uides Info rmatio n F inder 7 T able 7 –2. Continued T o learn about. . . Check t his guide. . . Planning a nd Program ming Features Featu r e f actory settings Feature Reference . See entry for f[...]

MERLIN LEGEND Com municati ons Syst em Rel ease 6. 0 Syste m Manager’s Guide 555-66 0-1 18 Issue 1 Februar y 1 998 Lear ning M ore Page 7-16 System G uides Info rmatio n F inder 7 T able 7 –2. Continued T o learn about. . . Check t his guide. . . Main tenance and T roubleshooting (continu ed) Changing Recall timer when the s witchhook, Recall, [...]

MERLIN LEGEND Com municati ons Syst em Rel ease 6. 0 Syste m Manager’s Guide 555-66 0-1 18 Issue 1 Februar y 1 998 Lear ning M ore Page 7-17 System G uides Info rmatio n F inder 7 T able 7–3. Inf o rmat ion Finder : Progr amming T o learn about. . . Check t his guide. . . Sys te mw i d e B asi c s Changing the system’s mode of operation Consu[...]

MERLIN LEGEND Com municati ons Syst em Rel ease 6. 0 Syste m Manager’s Guide 555-66 0-1 18 Issue 1 Februar y 1 998 Lear ning M ore Page 7-18 System G uides Info rmatio n F inder 7 T able 7 –3. Continued T o learn about. . . Check t his guide. . . Extens ion Features an d Buttons (continued) Which system planning f o rms to change when you modif[...]

MERLIN LEGEND Com municati ons Syst em Rel ease 6. 0 Syste m Manager’s Guide 555-66 0-1 18 Issue 1 Februar y 1 998 Lear ning M ore Page 7-19 System G uides Info rmatio n F inder 7 T able 7 –3. Continued T o learn about. . . Check t his guide. . . Group Features and B u ttons (continued) Changing the delay b efore a call comi ng to a mem ber of [...]

MERLIN LEGEND Com municati ons Syst em Rel ease 6. 0 Syste m Manager’s Guide 555-66 0-1 18 Issue 1 Februar y 1 998 Lear ning M ore Page 7-20 System G uides Info rmatio n F inder 7 T able 7 –3. Continued T o learn about. . . Check t his guide. . . Oper ators Setting up ope r ator positions System Programm ing , Chapter 3 Changing the hold t imer[...]

MERLIN LEGEND Com municati ons Syst em Rel ease 6. 0 Syste m Manager’s Guide 555-66 0-1 18 Issue 1 Februar y 1 998 Lear ning M ore Page 7-21 System G uides Info rmatio n F inder 7 T able 7 –3. Continued T o learn about. . . Check t his guide. . . Oper ators (continue d) Specifying when QCCs are alerted that there are too many calls waiting fo r[...]

MERLIN LEGEND Com municati ons Syst em Rel ease 6. 0 Syste m Manager’s Guide 555-66 0-1 18 Issue 1 Februar y 1 998 Lear ning M ore Page 7-22 System G uides Info rmatio n F inder 7 For more information about training, contact your Lucent T e chnologies representat ive. T able 7 –3. Continued T o learn about. . . Check t his guide. . . Lines and [...]

Troub le shoot ing the Sys tem Page 8-1 8 MERLIN LEGEND Com municati ons Syst em Rel ease 6. 0 Syste m Manager’s Guide 555-66 0-1 18 Issue 1 Februar y 1 998 8 T roubl eshoot ing th e S yst em 8 This chapt er provides proc edures for solvin g the most c o mmon problem s that you may encounter with the system. Y o u ma y be ab le to resolve a pr o [...]

MERLIN LEGEND Com municati ons Syst em Rel ease 6. 0 Syste m Manager’s Guide 555-66 0-1 18 Issue 1 Februar y 1 998 Troub le shoot ing the Sys tem Page 8-2 All Phones Ar e Dead ( No Di al Tone or Lights) 8 CAUTION: ! If you must che c k som ething on the control unit, proceed with caution. Avoid standi ng on a box o r chair to reac h the unit if i[...]

MERLIN LEGEND Com municati ons Syst em Rel ease 6. 0 Syste m Manager’s Guide 555-66 0-1 18 Issue 1 Februar y 1 998 Troub le shoot ing the Sys tem Page 8-3 Some Phones Are Dead ( No Dial Tone or Li ghts) 8 What to do: T es t the outlet by plugging in an appliance that you k now is working, for example, a lamp or radi o. ■ If the appliance does n[...]

MERLIN LEGEND Com municati ons Syst em Rel ease 6. 0 Syste m Manager’s Guide 555-66 0-1 18 Issue 1 Februar y 1 998 Troub le shoot ing the Sys tem Page 8-4 Some Phones Are Dead ( No Dial Tone or Li ghts) 8 NOTE: The following procedure m ay help Lucent T echnol ogies Helpl ine technician s analyze your problem. However , you shoul d not perform th[...]

MERLIN LEGEND Com municati ons Syst em Rel ease 6. 0 Syste m Manager’s Guide 555-66 0-1 18 Issue 1 Februar y 1 998 Troub le shoot ing the Sys tem Page 8-5 Dif ficult y Making Outsi de Cal ls 8 NOTE: The following procedure m ay help Lucent T echnol ogies Helpl ine technician s analyze your problem. However , you shoul d not perform this procedu r[...]

MERLIN LEGEND Com municati ons Syst em Rel ease 6. 0 Syste m Manager’s Guide 555-66 0-1 18 Issue 1 Februar y 1 998 Troub le shoot ing the Sys tem Page 8-6 Dif ficult y Making Outsi de Cal ls 8 What to do: Use syste m progra mming t o check the exte nsion’ s calling restricti ons, if an y (s ee Chap te r 3 in System Programm ing ). If th e exte [...]

MERLIN LEGEND Com municati ons Syst em Rel ease 6. 0 Syste m Manager’s Guide 555-66 0-1 18 Issue 1 Februar y 1 998 Troub le shoot ing the Sys tem Page 8-7 Dif ficult y Making Outsi de Cal ls 8 What to do: Use syst em progr amming t o check wheth er a Di sall o wed List is assigne d to the extension (see Chapter 3 in System Programm ing ). ■ If [...]

MERLIN LEGEND Com municati ons Syst em Rel ease 6. 0 Syste m Manager’s Guide 555-66 0-1 18 Issue 1 Februar y 1 998 Troub le shoot ing the Sys tem Page 8-8 Phone Does Not Ring 8 ■ If the light is flashing or on, then the extension is restricted from making outside calls. T o c hange the Extension Status to 0 and remove restrict ions, press the F[...]

MERLIN LEGEND Com municati ons Syst em Rel ease 6. 0 Syste m Manager’s Guide 555-66 0-1 18 Issue 1 Februar y 1 998 Troub le shoot ing the Sys tem Page 8-9 Phone Does Not Ring 8 ■ If the gree n light i s not o n, then D o Not Dist urb is not turned on; go to Possible Cause 3. Poss i ble Cause 3 : The Forward feature is turned on. What to do: T u[...]

MERLIN LEGEND Com municati ons Syst em Rel ease 6. 0 Syste m Manager’s Guide 555-66 0-1 18 Issue 1 Februar y 1 998 Troub le shoot ing the Sys tem Page 8-10 Phone Does Not Ring 8 ■ If the Ringing Options setting is No Ring or Delay Ring, change t he setting to Im mediate i f appropriate. From an other extens ion, dial t he extens ion where the p[...]

MERLIN LEGEND Com municati ons Syst em Rel ease 6. 0 Syste m Manager’s Guide 555-66 0-1 18 Issue 1 Februar y 1 998 Troub le shoot ing the Sys tem Page 8-11 DLC Cons ol e Not Ringing for Incoming Calls 8 ■ If the teleph one still does not work, call the Luc ent T ec hnologies Helpline a t 1 800 628-288 8 (consultation charges ma y apply ). DL C [...]

MERLIN LEGEND Com municati ons Syst em Rel ease 6. 0 Syste m Manager’s Guide 555-66 0-1 18 Issue 1 Februar y 1 998 Troub le shoot ing the Sys tem Page 8-12 QCC Conso le Not Ringing f or Incomi ng Calls 8 QCC Co nsole N ot Rin ging for In comin g Cal ls 8 Poss i ble Cause 1 : The li nes are no t assigned to the QCC queue. What to do: Use system pr[...]

MERLIN LEGEND Com municati ons Syst em Rel ease 6. 0 Syste m Manager’s Guide 555-66 0-1 18 Issue 1 Februar y 1 998 Troub le shoot ing the Sys tem Page 8-13 Sing le-Li ne Phones Ring Back aft er Complete d Call 8 assigne d for that group has Ni ght Service t urned on; other QC Cs need no t have Night Service turned on. ■ If the gree n light i s [...]

MERLIN LEGEND Com municati ons Syst em Rel ease 6. 0 Syste m Manager’s Guide 555-66 0-1 18 Issue 1 Februar y 1 998 Troub le shoot ing the Sys tem Page 8-14 Cannot Tr ansfer Ca l l aft er Ans wer on an Outside Line 8 What to do: Instruct t h e user to always replace the handset carefully for at least one t o two seconds b etween cal ls. If t he pr[...]

MERLIN LEGEND Com municati ons Syst em Rel ease 6. 0 Syste m Manager’s Guide 555-66 0-1 18 Issue 1 Februar y 1 998 Troub le shoot ing the Sys tem Page 8-15 Night Serv ice No t Working 8 ■ If the replacement teleph one c a nnot transfer a call, t here may be a problem with the syst em wiring or t he control unit. Call the Lucent T echnol ogies H[...]

MERLIN LEGEND Com municati ons Syst em Rel ease 6. 0 Syste m Manager’s Guide 555-66 0-1 18 Issue 1 Februar y 1 998 Troub le shoot ing the Sys tem Page 8-16 Night Serv ice No t Working 8 Poss i ble Cause 3 : The Ni ght Service button m ay be program med incorrectly at one or more DLCs. What to do: Use centralized telephone program mi ng to check t[...]

MERLIN LEGEND Com municati ons Syst em Rel ease 6. 0 Syste m Manager’s Guide 555-66 0-1 18 Issue 1 Februar y 1 998 Troub le shoot ing the Sys tem Page 8-17 Cal ls Not G o in g to Vo ic e Mail 8 Cal ls No t Go in g to V oi c e Mail 8 For call s to go to voi ce mail, t he extens ion mus t be part of a coverage group, the coverage group m ust have a[...]

MERLIN LEGEND Com municati ons Syst em Rel ease 6. 0 Syste m Manager’s Guide 555-66 0-1 18 Issue 1 Februar y 1 998 Troub le shoot ing the Sys tem Page 8-18 Cal ls Not G o in g to Vo ic e Mail 8 What to do: Check the Night Service but ton lights at each operator console to see whether N ight Service is off (bu ttons are no t lit). Use system progr[...]

MERLIN LEGEND Com municati ons Syst em Rel ease 6. 0 Syste m Manager’s Guide 555-66 0-1 18 Issue 1 Februar y 1 998 Troub le shoot ing the Sys tem Page 8-19 Ca llers Gett ing I ncorr ect Res pons e fro m Voice Mail 8 ■ If the power light is on and voice mail w orks for other extensions, call th e Lucen t T e chnologi es Helpline at 1 80 0 6 28-2[...]

MERLIN LEGEND Com municati ons Syst em Rel ease 6. 0 Syste m Manager’s Guide 555-66 0-1 18 Issue 1 Februar y 1 998 Troub le shoot ing the Sys tem Page 8-20 Call s Not Going to Cov erage 8 Cal ls No t Go in g to C ov era ge 8 Poss i ble Cause 1 : An I ndiv idual Coverage receiver may not be a ssigned . What to do: At the extension that is t o rece[...]

MERLIN LEGEND Com municati ons Syst em Rel ease 6. 0 Syste m Manager’s Guide 555-66 0-1 18 Issue 1 Februar y 1 998 Troub le shoot ing the Sys tem Page 8-21 T rouble Hear ing Called Par ty 8 T ro uble H eari n g Call ed P arty 8 Poss i ble Cause 1: If a spea k erphone is be ing used, there may b e environmental factors that affect the performance [...]

MERLIN LEGEND Com municati ons Syst em Rel ease 6. 0 Syste m Manager’s Guide 555-66 0-1 18 Issue 1 Februar y 1 998 Troub le shoot ing the Sys tem Page 8-22 Reminder Messag es Received with the Wrong Tim e 8 What to do: Use centralized telephone programmi ng to check the programming for the phone’s b ut tons. ■ If the programming is incorrect,[...]

MERLIN LEGEND Com municati ons Syst em Rel ease 6. 0 Syste m Manager’s Guide 555-66 0-1 18 Issue 1 Februar y 1 998 Troub le shoot ing the Sys tem Page 8-23 Recal l/Swi tchhook Does Not Work 8 Re c a ll /Swi t c hho o k Doe s No t W ork 8 When t his problem occ urs, pressing t he Recall but ton or swi t chhook disc onnects the call or fails to ret[...]

MERLIN LEGEND Com municati ons Syst em Rel ease 6. 0 Syste m Manager’s Guide 555-66 0-1 18 Issue 1 Februar y 1 998 Troub le shoot ing the Sys tem Page 8-24 Ca lling Group Member s Not Receiv ing Call s 8 ■ If the problem is resolved on the replacement telepho ne, then replace it with the original telephone and check agai n. If the problem persi[...]

MERLIN LEGEND Com municati ons Syst em Rel ease 6. 0 Syste m Manager’s Guide 555-66 0-1 18 Issue 1 Februar y 1 998 Troub le shoot ing the Sys tem Page 8-25 Call s Not Rec eivin g Scree n Pop 8 Poss i ble Cause 3 : In a Release 6 . 0 or lat er system, t he queue control setting may be too low , so that callers are receiving a busy signal. What to [...]

MERLIN LEGEND Com municati ons Syst em Rel ease 6. 0 Syste m Manager’s Guide 555-66 0-1 18 Issue 1 Februar y 1 998 Troub le shoot ing the Sys tem Page 8-26 Call s Not Rec eivin g Scree n Pop 8 What to do: Check the system pl anning form for the extension. T hen do o ne o f the following: ■ If th e extension incl udes a n analog mult iline B IS [...]

MERLIN LEGEND Com municati ons Syst em Rel ease 6. 0 Syste m Manager’s Guide 555-66 0-1 18 Issue 1 Februar y 1 998 Troub le shoot ing the Sys tem Page 8-27 Call i ng Group Overf low Cal ls Not Receiving Screen Pop 8 Ca ll in g Gr oup Over flow Ca ll s Not Re ce ivin g Scr een Po p 8 In Release 5.0 and later system s with a CT I Link (Hybrid/PBX m[...]

MERLIN LEGEND Com municati ons Syst em Rel ease 6. 0 Syste m Manager’s Guide 555-66 0-1 18 Issue 1 Februar y 1 998 Troub le shoot ing the Sys tem Page 8-28 Seconda r y Anno uncemen ts Not Pl aying as Progr ammed 8 Consult the Feat ure Reference and Sys tem Programm ing as you troublesho ot annou nceme nt delays. T o analyz e a problem with second[...]

MERLIN LEGEND Com municati ons Syst em Rel ease 6. 0 Syste m Manager’s Guide 555-66 0-1 18 Issue 1 Februar y 1 998 Troub le shoot ing the Sys tem Page 8-29 Seconda r y Anno uncemen ts Not Pl aying as Progr ammed 8 What to do: Chec k t h e number of callers waiting when the a larm goes of f, as well as the delay interval and the length of the seco[...]

MERLIN LEGEND Com municati ons Syst em Rel ease 6. 0 Syste m Manager’s Guide 555-66 0-1 18 Issue 1 Februar y 1 998 Troub le shoot ing the Sys tem Page 8-30 Other or Unresol ved Pro blems 8 What to do: Depending upon your customer needs , do one of the fol lowing to make m ore TT Rs available: ■ Shorten t he leng t h of t he primary delay an nou[...]

Custo mer Suppor t Informat ion Page A- 1 Suppor t Tel epho ne Number A MERLIN LEGEND Com municati ons Syst em Rel ease 6. 0 Syste m Manager’s Guide 555-66 0-1 18 Issue 1 Februar y 1 998 A Customer Support Information 1 Su pport T elep hone Numb er 1 In th e USA only , Lucent T echn ologies provid es a t oll-tree cust omer Helpline (1 800 628-288[...]

MERLIN LEGEND Com municati ons Syst em Rel ease 6. 0 Syste m Manager’s Guide 555-66 0-1 18 Issue 1 Februar y 1 998 Custo mer Suppor t Informat ion Page A- 2 Canadian Depar tmen t of Communicat ions (DOC) Interf er ence Informat ion A Ca na di a n De part ment of Com mun ic a t io ns (D OC) Inte rf ere nce Inform at i on 1 This digital apparatus d[...]

MERLIN LEGEND Com municati ons Syst em Rel ease 6. 0 Syste m Manager’s Guide 555-66 0-1 18 Issue 1 Februar y 1 998 Custo mer Suppor t Informat ion Page A- 3 Instal lati on and O perat ional Procedures A If t here are no directly term inated trun ks, or if the only direct ly terminated facilities are personal lines, report the num ber AS5USA-65 64[...]

MERLIN LEGEND Com municati ons Syst em Rel ease 6. 0 Syste m Manager’s Guide 555-66 0-1 18 Issue 1 Februar y 1 998 Custo mer Suppor t Informat ion Page A- 4 Instal lati on and O perat ional Procedures A ■ Re p air In str uc tio ns. If you e xperience trouble because your eq uipment is malfunc t ioning , t he FCC requires that the equipm ent not[...]

MERLIN LEGEND Com municati ons Syst em Rel ease 6. 0 Syste m Manager’s Guide 555-66 0-1 18 Issue 1 Februar y 1 998 Custo mer Suppor t Informat ion Page A- 5 DOC Notifi cat ion and Repai r Informati on A Allowing t his eq uip m ent to b e op erated in suc h a manner as not to p rovid e p rop er a nswer sup ervision sig naling is in violation of Pa[...]

MERLIN LEGEND Com municati ons Syst em Rel ease 6. 0 Syste m Manager’s Guide 555-66 0-1 18 Issue 1 Februar y 1 998 Custo mer Suppor t Informat ion Page A- 6 Renseignem en ts su r la not i ficat i on du minist ère des Commun icati ons du Canada A CAUTION: ! Users sho uld not at tem pt to ma k e such connections themselves, but should con tact the[...]

MERLIN LEGEND Com municati ons Syst em Rel ease 6. 0 Syste m Manager’s Guide 555-66 0-1 18 Issue 1 Februar y 1 998 Custo mer Suppor t Informat ion Page A- 7 Renseignem en ts su r la not i ficat i on du minist ère des Commun icati ons du Canada A canalisati ons d’eau métal liques, s’il y en a, sont raccordé s ensem ble. Cette précaution es[...]

MERLIN LEGEND Com municati ons Syst em Rel ease 6. 0 Syste m Manager’s Guide 555-66 0-1 18 Issue 1 Februar y 1 998 Custo mer Suppor t Informat ion Page A- 8 Renseignem en ts su r la not i ficat i on du minist ère des Commun icati ons du Canada A L ’in dice de cha rge (IC) as signé à chaque di spositif termin al indique, pour éviter toute su[...]

MERLIN LEGEND Com municati ons Syst em Rel ease 6. 0 Syste m Manager’s Guide 555-66 0-1 18 Issue 1 Februar y 1 998 Custo mer Suppor t Informat ion Page A- 9 Secur it y of Your System: Pr eventi ng Toll Fraud A Secu ri ty o f Y our Sy ste m: Pre ven ting T oll F ra ud 1 As a customer of a new telephone system, you shoul d be awa r e that t here is[...]

MERLIN LEGEND Com municati ons Syst em Rel ease 6. 0 Syste m Manager’s Guide 555-66 0-1 18 Issue 1 Februar y 1 998 Custo mer Suppor t Informat ion Page A-10 Toll Fra ud P reventi on A T o minim ize the risk of unauthorized access to your communications system: ■ Use an unpublished Rem ote Access num ber . ■ Assign acce ss codes random ly to u[...]

MERLIN LEGEND Com municati ons Syst em Rel ease 6. 0 Syste m Manager’s Guide 555-66 0-1 18 Issue 1 Februar y 1 998 Custo mer Suppor t Informat ion Page A-11 Toll Fra ud P reventi on A Physical Security , Social Enginee ring, and General Security Meas ur es 1 Criminals c alled hac k ers may attempt to gain unauthorized access to your communicat io[...]

MERLIN LEGEND Com municati ons Syst em Rel ease 6. 0 Syste m Manager’s Guide 555-66 0-1 18 Issue 1 Februar y 1 998 Custo mer Suppor t Informat ion Page A-12 Toll Fra ud P reventi on A ■ Any time a call appears t o be suspici ous, call the Lucent T echnolog ies B C S Fraud Intervention Cente r at 1 800 628-2 888 (fraud intervention for Sy stem 2[...]

MERLIN LEGEND Com municati ons Syst em Rel ease 6. 0 Syste m Manager’s Guide 555-66 0-1 18 Issue 1 Februar y 1 998 Custo mer Suppor t Informat ion Page A-13 Toll Fra ud P reventi on A ■ FRL 3 for restricti o n to domestic long-distance (excluding area code 809 for the Dominican Republ ic as this is part of the North American Numbering Plan, unl[...]

MERLIN LEGEND Com municati ons Syst em Rel ease 6. 0 Syste m Manager’s Guide 555-66 0-1 18 Issue 1 Februar y 1 998 Custo mer Suppor t Informat ion Page A-14 Toll Fra ud P reventi on A ■ All voi ce messagi ng syst em users must us e se cu re pa sswo rd s kno wn o nly to the user . Secu rity Ri sks As soc iated w ith th e Au toma ted Attendant F [...]

MERLIN LEGEND Com municati ons Syst em Rel ease 6. 0 Syste m Manager’s Guide 555-66 0-1 18 Issue 1 Februar y 1 998 Custo mer Suppor t Informat ion Page A-15 Toll Fra ud P reventi on A NOTE: In most cases these are loop-start li n es/trunks without reliable disconnect. The local telephone com pany must be involved in order to change the facilit ie[...]

MERLIN LEGEND Com municati ons Syst em Rel ease 6. 0 Syste m Manager’s Guide 555-66 0-1 18 Issue 1 Februar y 1 998 Custo mer Suppor t Informat ion Page A-16 Other Secur it y Hints A Comm unications S ystem Release 3.0 permits a barrier c ode of up to 1 1 digits, syst ems prior to Release 3.0 permit barrier codes of up to only four digits. If Remo[...]

MERLIN LEGEND Com municati ons Syst em Rel ease 6. 0 Syste m Manager’s Guide 555-66 0-1 18 Issue 1 Februar y 1 998 Custo mer Suppor t Informat ion Page A-17 Other Secur it y Hints A ■ Never distribute the office telephone directory to anyone outside the company ; be careful when discarding it (shred the directory). ■ Never accept collect tele[...]

MERLIN LEGEND Com municati ons Syst em Rel ease 6. 0 Syste m Manager’s Guide 555-66 0-1 18 Issue 1 Februar y 1 998 Custo mer Suppor t Informat ion Page A-18 Other Secur it y Hints A Est ablish ing a P olicy 1 As a safeguard against toll fraud, follow these guid elines for your MERLIN LEGEND Com mu nicat ions Syst em and voice me ssag ing system :[...]

MERLIN LEGEND Com municati ons Syst em Rel ease 6. 0 Syste m Manager’s Guide 555-66 0-1 18 Issue 1 Februar y 1 998 Custo mer Suppor t Informat ion Page A-19 Other Secur it y Hints A Choosing Passwords 1 Passw ords shou ld be the maximum leng th allowed by the system. Passw ords shou ld be h ard to gues s and sho uld not contain: ■ A l l t h e s[...]

MERLIN LEGEND Com municati ons Syst em Rel ease 6. 0 Syste m Manager’s Guide 555-66 0-1 18 Issue 1 Februar y 1 998 Custo mer Suppor t Informat ion Page A-20 Limi ted W arran ty and Lim itati on of Liabilit y A Lists and Facility Restrictions Levels, as appropriate, to minimize the possibility of toll fraud. Limi ted W arran t y and Lim itati on o[...]

MERLIN LEGEND Com municati ons Syst em Rel ease 6. 0 Syste m Manager’s Guide 555-66 0-1 18 Issue 1 Februar y 1 998 Custo mer Suppor t Informat ion Page A-21 Remo te Admi nistr at ion and Maintenan ce A EXCEP T AS SPECIFICA LL Y SET FO RTH ABOVE, LUCENT T ECHNOLOG IES, ITS AFFIL IA TES, SUPPLI ERS, AND A UTHOR IZED RESE LLE RS MA KE NO W ARRANT IE[...]

MERLIN LEGEND Com municati ons Syst em Rel ease 6. 0 Syste m Manager’s Guide 555-66 0-1 18 Issue 1 Februar y 1 998 Custo mer Suppor t Informat ion Page A-22 Remo te Admi nistr at ion and Maintenan ce A Under applicable tariffs, you will be respon sible for paym ent of toll charges. Lucent T e chnologies cann ot be responsible for such charges and[...]

About Telec ommunic ation s Page B-1 B MERLIN LEGEND Com municati ons Syst em Rel ease 6. 0 Syste m Manager’s Guide 555-66 0-1 18 Issue 1 Februar y 1 998 B About T elecommunic ati o ns 2 Many of the terms and concepts involved in telephone com mu nications have been in use since Alexander Graha m B ell made the first phone call in 1876. Because u[...]

MERLIN LEGEND Com municati ons Syst em Rel ease 6. 0 Syste m Manager’s Guide 555-66 0-1 18 Issue 1 Februar y 1 998 About Telec ommunic ation s Page B- 2 Telephone Extension Equipmen t B T e l e ph on e Ex t en si on Eq ui pme nt 2 T elep hone extension equipment is the user ’s gateway to the global commu nicat ions netwo rk and an array of serv[...]

MERLIN LEGEND Com municati ons Syst em Rel ease 6. 0 Syste m Manager’s Guide 555-66 0-1 18 Issue 1 Februar y 1 998 About Telec ommunic ation s Page B- 3 Trans missio n F acilit ies B Identifying w hich tele phone t o ring (that is, supplying the ident it y of t he called party) was communica ted verbally from the caller to the operator when human[...]

MERLIN LEGEND Com municati ons Syst em Rel ease 6. 0 Syste m Manager’s Guide 555-66 0-1 18 Issue 1 Februar y 1 998 About Telec ommunic ation s Page B- 4 Trans missio n F acilit ies B A p r oblem e ncountered, howe v er , wi th many wi re pairs runni ng parallel to each other is crosst alk , that is, the le aking of the electric signal from one pa[...]

MERLIN LEGEND Com municati ons Syst em Rel ease 6. 0 Syste m Manager’s Guide 555-66 0-1 18 Issue 1 Februar y 1 998 About Telec ommunic ation s Page B- 5 Switchi ng Equipment B As noted earlier in this guide, the dif ferentiation between t he terms line and trunk has blurred and the two terms are now oft en used interchangeably . The services prov[...]

MERLIN LEGEND Com municati ons Syst em Rel ease 6. 0 Syste m Manager’s Guide 555-66 0-1 18 Issue 1 Februar y 1 998 About Telec ommunic ation s Page B- 6 Switchi ng Equipment B Three b asic types of techno logy hav e been used in switching: ■ Ma nu a l ly-O perat e d Switc h in g. Hu man ope rators made t he connec tions of circuits by placing p[...]

MERLIN LEGEND Com municati ons Syst em Rel ease 6. 0 Syste m Manager’s Guide 555-66 0-1 18 Issue 1 Februar y 1 998 About Telec ommunic ation s Page B- 7 Switchi ng Equipment B It was, therefore, a nat u ral progression to t h e idea of using a computer , with its inherent program mable f lexibility , to c ontrol the operat ion of the s witching n[...]

MERLIN LEGEND Com municati ons Syst em Rel ease 6. 0 Syste m Manager’s Guide 555-66 0-1 18 Issue 1 Februar y 1 998 About Telec ommunic ation s Page B- 8 Signali ng B ■ T a nde m Swi tc hi ng be tw e en COs. As growth continue d, special S Os, called tande m offices , we r e developed to func tion as in t ermediaries an d handle the switching of[...]

MERLIN LEGEND Com municati ons Syst em Rel ease 6. 0 Syste m Manager’s Guide 555-66 0-1 18 Issue 1 Februar y 1 998 About Telec ommunic ation s Page B- 9 Signali ng B If the call was bet w een switching offices, the two operat ors completed t he steps of the process. Thus, the functions of signaling are: ■ Alerting for a request f or service ■[...]

MERLIN LEGEND Com municati ons Syst em Rel ease 6. 0 Syste m Manager’s Guide 555-66 0-1 18 Issue 1 Februar y 1 998 About Telec ommunic ation s Page B-10 Sign aling B alternating current (AC), a dif ferent kind of frequency is used. In 1976, A T&T introduced a new interoffice signaling scheme called comm on channe l inte roffice signaling (CCI[...]

Syst em Ca paci ties Page C-1 C MERLIN LEGEND Com municati ons Syst em Rel ease 6. 0 Syste m Manager’s Guide 555-66 0-1 18 Issue 1 Februar y 1 998 C Syst em Capac ities 3 This appendix provides some information about the hardware and software capacities f o r the system. Environmental requirements for the control unit and power and groun ding req[...]

MERLIN LEGEND Com municati ons Syst em Rel ease 6. 0 Syste m Manager’s Guide 555-66 0-1 18 Issue 1 Februar y 1 998 Syst em Ca paci ties Page C-2 C the equipment (for example, a f a x or an answering mach ine) connecte d to the MFM. Similarly , a lthough t he 10 0D module h as only one ja c k, it c an serve up to 24 endpoint s (emulated, T1 digita[...]

MERLIN LEGEND Com municati ons Syst em Rel ease 6. 0 Syste m Manager’s Guide 555-66 0-1 18 Issue 1 Februar y 1 998 Syst em Ca paci ties Page C-3 C T able C–1. C ont i nued L i mit Constrain ing Factor Calling Groups Number of groups Mem bers per group Groups per m ember Primary delay announcem ent s per syste m Secondary delay annou nceme nts p[...]

MERLIN LEGEND Com municati ons Syst em Rel ease 6. 0 Syste m Manager’s Guide 555-66 0-1 18 Issue 1 Februar y 1 998 Syst em Ca paci ties Page C-4 C T able C–1. C ont i nued L i mit Constrain ing Factor Direct Inward Dial Number of blocks Number of trunks 2 80 Directorie s System D irectory Listings per Di r ectory Extension D irectory Listings p[...]

MERLIN LEGEND Com municati ons Syst em Rel ease 6. 0 Syste m Manager’s Guide 555-66 0-1 18 Issue 1 Februar y 1 998 Syst em Ca paci ties Page C-5 C T able C–1. C ont i nued L i mit Constrain ing Factor System O perator Co nsoles DLCs: MLX -20L or MLX-28D BIS-22D, BIS-34, BIS-34D, or MERLIN II System Di splay Co nsole QC Cs DSSs Combination o f D[...]

MERLIN LEGEND Com municati ons Syst em Rel ease 6. 0 Syste m Manager’s Guide 555-66 0-1 18 Issue 1 Februar y 1 998 Syst em Ca paci ties Page C-6 C Constraini ng Factors 3 This section de scribes the constraining fact ors that limit the capacities suppl ied in T able C–1 . Call in g Group s Mem bers of groups. Queued Call Consoles (QCCs) canno t[...]

MERLIN LEGEND Com municati ons Syst em Rel ease 6. 0 Syste m Manager’s Guide 555-66 0-1 18 Issue 1 Februar y 1 998 Syst em Ca paci ties Page C-7 C Delay announc em ent s per group. In Release 5.0 and lat e r syst ems, a group can have 1 0 primary delay a nnouncements and one secondary delay anno uncement. Coverag e Groups Senders per group . QCCs[...]

MERLIN LEGEND Com municati ons Syst em Rel ease 6. 0 Syste m Manager’s Guide 555-66 0-1 18 Issue 1 Februar y 1 998 Syst em Ca paci ties Page C-8 C T e lephones (no t achievable simu l taneo usly ) T raf f ic (hund red call s econds/hr/syst em) Assumes 20 perc ent internal traffic. T w o-Party Conversa tions 216 t ime slots Ana log m u lt iline wi[...]

Syst em Pl anning Form s Page D-1 D MERLIN LEGEND Com municati ons Syst em Rel ease 6. 0 Syste m Manager’s Guide 555-66 0-1 18 Issue 1 Februar y 1 998 D System Planning Forms 4 This ap pendix contains a table that li s ts each system planning form. T he forms are in numerical order and organized according to planning purpose as shown in T able D?[...]

MERLIN LEGEND Com municati ons Syst em Rel ease 6. 0 Syste m Manager’s Guide 555-66 0-1 18 Issue 1 Februar y 1 998 Syst em Pl anning Form s Page D-2 D T able 4 –1. Continued Used for Plann ing For m No. Form T itl e Incoming Line/ Trunk Connec t ions 3a Incom ing Trunks: Remote Access 3b I ncom ing Trunks: DS1 Conne ctivity (100D Modu le) 3c In[...]

MERLIN LEGEND Com municati ons Syst em Rel ease 6. 0 Syste m Manager’s Guide 555-66 0-1 18 Issue 1 Februar y 1 998 Syst em Pl anning Form s Page D-3 D T able 4 –1. Continued Used for Plann ing For m No. Form T itl e Features for 6d M essage-W aiting Receivers Systemwide Use 6e Allowed Lists 6f Disallowed Li s ts 6g Ca ll Restriction Assignm ent[...]

MERLIN LEGEND Com municati ons Syst em Rel ease 6. 0 Syste m Manager’s Guide 555-66 0-1 18 Issue 1 Februar y 1 998 Syst em Pl anning Form s Page D-4 D[...]

Remo vi ng/Reins ta lli ng the Cont r ol Unit Cove r Page E-1 E MERLIN LEGEND Com municati ons Syst em Rel ease 6. 0 Syste m Manager’s Guide 555-66 0-1 18 Issue 1 Februar y 1 998 E Rem ovin g /R ein st alling th e Control Unit Cover 5 This appendix provides inst ruction s for removing the control unit housing, and for reinstalling it. NOTE: Use t[...]

MERLIN LEGEND Com municati ons Syst em Rel ease 6. 0 Syste m Manager’s Guide 555-66 0-1 18 Issue 1 Februar y 1 998 Remo vi ng/Reins ta lli ng the Cont r ol Unit Cove r Page E- 2 Removi ng the Cont ro l Unit Hous ing E Re movi ng t he Co ntro l Unit H ous ing 5 T o re move the con trol unit housing, see Figure E–1 . Figure E–1. Remov ing the C[...]

MERLIN LEGEND Com municati ons Syst em Rel ease 6. 0 Syste m Manager’s Guide 555-66 0-1 18 Issue 1 Februar y 1 998 Remo vi ng/Reins ta lli ng the Cont r ol Unit Cove r Page E- 3 Instal lin g t he Control Uni t Housing E Figure E – 2. I nst allin g the T op Cover T op cov er Empty module[...]

MERLIN LEGEND Com municati ons Syst em Rel ease 6. 0 Syste m Manager’s Guide 555-66 0-1 18 Issue 1 Februar y 1 998 Remo vi ng/Reins ta lli ng the Cont r ol Unit Cove r Page E- 4 Instal lin g t he Control Uni t Housing E Insta l lin g th e Fr on t Cov er 5 T o inst all t he fro nt cover , see Figure E–3 and follow t hese steps: 1. Hook the top o[...]

MERLIN LEGEND Com municati ons Syst em Rel ease 6. 0 Syste m Manager’s Guide 555-66 0-1 18 Issue 1 Februar y 1 998 Page GL- 1 Glossary GL Glossary Italics The use of italics in the glossary denotes multiple usage of the italicized text throughout the glossary. Nume rics A 2B data Digital in form ation carried by t wo B-channel s for better perfor[...]

MERLIN LEGEND Com municati ons Syst em Rel ease 6. 0 Syste m Manager’s Guide 555-66 0-1 18 Issue 1 Februar y 1 998 Glossary Page GL-2 AMI (alternate m ark inversion) Li ne coding format in wh ich a binary one is repres ented by a positive or negative pulse, a binary zero is represented by no line sig nal, and subsequent b inary o nes must alterna[...]

MERLIN LEGEND Com municati ons Syst em Rel ease 6. 0 Syste m Manager’s Guide 555-66 0-1 18 Issue 1 Februar y 1 998 Glossary Page GL-3 B Automat ed Atte ndant IS II /I II , MERLIN LEGEND MAIL , an d Luce nt Techn ologies Attendant applicat ion that aut omatically answers inc oming calls with a recorded announcem ent and di rects call ers t o a dep[...]

MERLIN LEGEND Com municati ons Syst em Rel ease 6. 0 Syste m Manager’s Guide 555-66 0-1 18 Issue 1 Februar y 1 998 Glossary Page GL-4 bau d rate Strictly speakin g, a measuremen t of transmissi on speed equal t o the num ber of signal leve l changes p er second. In practice, often used synonymously with bi t ra te and bps . B- channel (Bearer-cha[...]

MERLIN LEGEND Com municati ons Syst em Rel ease 6. 0 Syste m Manager’s Guide 555-66 0-1 18 Issue 1 Februar y 1 998 Glossary Page GL-5 C BRI (Basic Rate Interface) A standard protoc ol for accessing Integrated Se r vice Dig it al Network (I SDN) services. broa dband Transm iss ion path having a bandwidth great er than a voice-grade channel . BTMI [...]

MERLIN LEGEND Com municati ons Syst em Rel ease 6. 0 Syste m Manager’s Guide 555-66 0-1 18 Issue 1 Februar y 1 998 Glossary Page GL-6 centralized t el eph on e pr og ra mm ing Programming of feat ures on i ndividual tele phones; performed at a central location by the s yst em manage r. See al s o syste m progra mming and extension programming. ce[...]

MERLIN LEGEND Com municati ons Syst em Rel ease 6. 0 Syste m Manager’s Guide 555-66 0-1 18 Issue 1 Februar y 1 998 Glossary Page GL-7 codec (coder-dec oder) Device used to con v ert analog signals such as s p eech, mus ic, or television t o digital form for transmission over a di gital medi um and back to the o r iginal analog form. collec ted di[...]

MERLIN LEGEND Com municati ons Syst em Rel ease 6. 0 Syste m Manager’s Guide 555-66 0-1 18 Issue 1 Februar y 1 998 Glossary Page GL-8 D CSU ( cha nnel service unit) Equipment used on custom er premises to provide DS1 facilit y term inations and signaling comp atib ility . CTI li nk (Computer Telephony Integra tion) link. A hardware/software f eat[...]

MERLIN LEGEND Com municati ons Syst em Rel ease 6. 0 Syste m Manager’s Guide 555-66 0-1 18 Issue 1 Februar y 1 998 Glossary Page GL-9 D-channel ( D ata-chan nel) 16- or 64-kbps channel that carries signaling i nf ormation or data on a PRI or BRI . dedicated feature butto ns The imprinted feature buttons on a t elephone : Conf or Co nf ere n ce , [...]

MERLIN LEGEND Com municati ons Syst em Rel ease 6. 0 Syste m Manager’s Guide 555-66 0-1 18 Issue 1 Februar y 1 998 Glossary Page GL- 10 Digital Signal 1 Se e DS1 . digital subscri be r lin e Se e DSL . digi ta l swi t ch element Se e DSE . digi ta l transmission Mod e of transm ission in which th e information to be transmitted is first con verte[...]

MERLIN LEGEND Com municati ons Syst em Rel ease 6. 0 Syste m Manager’s Guide 555-66 0-1 18 Issue 1 Februar y 1 998 Glossary Page GL- 11 E DSL ( Digital Subscriber Line) A Digital S ubscriber Line provides full-duplex service o n a single twisted metallic pa ir (2-wi re) at a r ate sufficient to support ISDN Basic Rate A ccess . DSS ( Direct Stati[...]

MERLIN LEGEND Com municati ons Syst em Rel ease 6. 0 Syste m Manager’s Guide 555-66 0-1 18 Issue 1 Februar y 1 998 Glossary Page GL- 12 F extended superf ram e form a t Se e ESF . extension An endpoint o n the internal side of the communi c ations system. An extension can be a telephone with or without an adjunct. Also called “station.” S ee [...]

MERLIN LEGEND Com municati ons Syst em Rel ease 6. 0 Syste m Manager’s Guide 555-66 0-1 18 Issue 1 Februar y 1 998 Glossary Page GL- 13 G f or c e d idle Condition of the system during certain programm ing or maintenance procedures ; system prevents initiation of new calls . foreign ex change Se e FX . Frac tional -T1 A digital transmission facil[...]

MERLIN LEGEND Com municati ons Syst em Rel ease 6. 0 Syste m Manager’s Guide 555-66 0-1 18 Issue 1 Februar y 1 998 Glossary Page GL- 14 H I Hands F ree Answer on In ter com Se e HFAI . hands-free unit Se e HFU . headset Lightweigh t earpiece and microphon e used for hands -f ree telephone ope ration. HFAI (Hands F ree An s wer on I ntercom) F eat[...]

MERLIN LEGEND Com municati ons Syst em Rel ease 6. 0 Syste m Manager’s Guide 555-66 0-1 18 Issue 1 Februar y 1 998 Glossary Page GL- 15 Integrated Admi nistra tion Capability of IS II I that simplifies the programming of common information for the system, AUDIX Voice P ower , and, if it is also installed, Fax Attendant System . Integrated Service[...]

MERLIN LEGEND Com municati ons Syst em Rel ease 6. 0 Syste m Manager’s Guide 555-66 0-1 18 Issue 1 Februar y 1 998 Glossary Page GL- 16 J K L IS D N te rm in a l adapter data station A type of dat a station that includes an ISDN termina l adapter a s its DCE. It may also include an MLX telephone for simult a neous voice and data (ISDN terminal ad[...]

MERLIN LEGEND Com municati ons Syst em Rel ease 6. 0 Syste m Manager’s Guide 555-66 0-1 18 Issue 1 Februar y 1 998 Glossary Page GL- 17 M lin e/tr unk j ac k Physical interface on a modul e in the control unit f or connecting an outsid e line/trunk t o the communication s system. Also called “trunk jack.” l in e/t ru nk an d extension modu le[...]

MERLIN LEGEND Com municati ons Syst em Rel ease 6. 0 Syste m Manager’s Guide 555-66 0-1 18 Issue 1 Februar y 1 998 Glossary Page GL- 18 MF M ( Mul ti-Function Module) Adapter that has a tip/ring mode for answering machines, m odems, fax machines , and tip/ring alerts, and an SAA mode for -48 VDC alerts. It i s installed inside an MLX telephone an[...]

MERLIN LEGEND Com municati ons Syst em Rel ease 6. 0 Syste m Manager’s Guide 555-66 0-1 18 Issue 1 Februar y 1 998 Glossary Page GL- 19 N modu le Ci rcuit pack in the control uni t that provides the physical jacks for c onnection of telephones and/or o utside lines/trunks to the communication s system . In the name of a modul e, the first digit i[...]

MERLIN LEGEND Com municati ons Syst em Rel ease 6. 0 Syste m Manager’s Guide 555-66 0-1 18 Issue 1 Februar y 1 998 Glossary Page GL- 20 O P non-satellite system In a private network, a communica t ions syst e m tha t is directly conne cted to an d loc at ed more t ha n 200 m iles from th e loca l syst em. off- hoo k Tel e phone is said to be off-[...]

MERLIN LEGEND Com municati ons Syst em Rel ease 6. 0 Syste m Manager’s Guide 555-66 0-1 18 Issue 1 Februar y 1 998 Glossary Page GL- 21 peripheral system In a private network , a system t hat does no t connec t to more than one ot her system, sometim es called an “en d node.” pers ona l line Central office line/trun k that terminates directly[...]

MERLIN LEGEND Com municati ons Syst em Rel ease 6. 0 Syste m Manager’s Guide 555-66 0-1 18 Issue 1 Februar y 1 998 Glossary Page GL- 22 Q R private network tr un k s The f a cilities that connect communic ati ons syste m s in a private network . See also tandem tie trunks and tandem PRI trunks . processo r modu le Mod ule in the second slot of th[...]

MERLIN LEGEND Com municati ons Syst em Rel ease 6. 0 Syste m Manager’s Guide 555-66 0-1 18 Issue 1 Februar y 1 998 Glossary Page GL- 23 S restricted da ta channel Restricted dat a chann els do no t allow the transmission of occurrence s of more than seven contiguou s zero bits. See also unrestricted data channel. ri ng g ene ra tor Circuit pack a[...]

MERLIN LEGEND Com municati ons Syst em Rel ease 6. 0 Syste m Manager’s Guide 555-66 0-1 18 Issue 1 Februar y 1 998 Glossary Page GL- 24 si ngle-l ine t el eph on e Industry-standard touch-tone or rotary-dial telephon e that handles one call at a time a nd is connected to the system vi a a n extension jack on a 012, 016, or 008 OPT modu le. slot P[...]

MERLIN LEGEND Com municati ons Syst em Rel ease 6. 0 Syste m Manager’s Guide 555-66 0-1 18 Issue 1 Februar y 1 998 Glossary Page GL- 25 T system acceptance test Test of all trunks, telep hones, data terminals, and features after installation to ensure that they are working correctly . System Acc ess butto ns Se e SA buttons . system date and ti m[...]

MERLIN LEGEND Com municati ons Syst em Rel ease 6. 0 Syste m Manager’s Guide 555-66 0-1 18 Issue 1 Februar y 1 998 Glossary Page GL- 26 U TAP I Tel e phony Ap plication P rogram ming Interface. An application prog r amming interf ace that a llows computer telephony applica tions to be used. TAPI is not yet supported by the ME RLIN LEG END Comm un[...]

MERLIN LEGEND Com municati ons Syst em Rel ease 6. 0 Syste m Manager’s Guide 555-66 0-1 18 Issue 1 Februar y 1 998 Glossary Page GL- 27 V una m bigu ous numb ering The practice of numbering of extension range s, remote access codes, or other system c omponents to avoid rout ing conflicts in netwo r k or local calling. For example, Exte nsion 441 [...]

MERLIN LEGEND Com municati ons Syst em Rel ease 6. 0 Syste m Manager’s Guide 555-66 0-1 18 Issue 1 Februar y 1 998 Glossary Page GL- 28 W voice mail Application that allows users to send m e ssages to other system extensions, forward message s received with comments , and reply to messages. voice messag ing interface Se e VMI . WATS (Wide Ar ea T[...]

Inde x Page IN-1 MERLIN LEGEND Com municati ons Syst em Rel ease 6. 0 Syste m Manager’s Guide 555-66 0-1 18 Issue 1 Februar y 1 998 IN Index Nume ric s 007 MLM mod ule , 3– 1 4 008 OP T mod ule , 3– 6 to 3– 7 012 T /R mod ule , 3– 6 to 3– 7 016 T /R mod ule , 2– 25 , 3– 5 , 3– 6 to 3–7 100D mod ule de scr i pti o n , 3– 7 to 3[...]

MERLIN LEGEND Com municati ons Syst em Rel ease 6. 0 Syste m Manager’s Guide 555-66 0-1 18 Issue 1 Februar y 1 998 Index Page IN-2 Analog fa c i li ti es emulated , 3–9 types sup p o rt ed , 2– 14 Analog mul ti line tel ep hones de scr i pti o n s , 3–24 head set op erat ion , 3– 40 tip/ri ng (T /R ) ad apter , 3– 35 to 3– 36 Analog s[...]

MERLIN LEGEND Com municati ons Syst em Rel ease 6. 0 Syste m Manager’s Guide 555-66 0-1 18 Issue 1 Februar y 1 998 Index Page IN-3 Bac kp lane , 3– 2 Bar g e- In fe atu re , 4– 31 , 5– 6 Ba rr ie r c od e s c a llin g r est ric t ions , 4– 49 d e fi niti on , 4– 51 re mo te ac c e ss , 4– 58 B-c hanne ls 2B Da ta fe atu re , 3– 42 d[...]

MERLIN LEGEND Com municati ons Syst em Rel ease 6. 0 Syste m Manager’s Guide 555-66 0-1 18 Issue 1 Februar y 1 998 Index Page IN-4 Ca llin g Sup er visor ’s G ui de , 7– 13 Canadi an Dep art ment of Co m munic ations (DOC) infor mation, see Ap p end ix A Ca rrie rs , 3– 1 to 3– 2 CAS , see Ca ll Ac c ounting S ystem (C AS ) P lus V 3 Cent[...]

MERLIN LEGEND Com municati ons Syst em Rel ease 6. 0 Syste m Manager’s Guide 555-66 0-1 18 Issue 1 Februar y 1 998 Index Page IN-5 Coveri ng c alls c onsid erat ions , 4– 34 c o ntr olling , 4– 13 to 4– 14 c overag e feat ures , 4– 37 to 4–40 co ve r a ge gr o u p a ss i gn m e n t s , 6– 77 to 6– 79 de scr i pti o n , 4– 34 to 4?[...]

MERLIN LEGEND Com municati ons Syst em Rel ease 6. 0 Syste m Manager’s Guide 555-66 0-1 18 Issue 1 Februar y 1 998 Index Page IN-6 Dig i ta l fa c ili tie s d ata c ommunic ati ons , 4– 5 7 m o du l e s s u ppo r t in g , 3– 7 to 3– 10 servi c es sup p ort ed , 3– 9 to 3– 10 types sup p o rt ed , 2– 14 to 2– 15 Dig i tal mod e ms , [...]

MERLIN LEGEND Com municati ons Syst em Rel ease 6. 0 Syste m Manager’s Guide 555-66 0-1 18 Issue 1 Februar y 1 998 Index Page IN-7 E xtension s a ddi n g , 6– 40 to 6– 43 as s ig n in g c a lli n g re s tr ic ti ons , 6– 7 3 to 6– 74 , 6–76 to 6– 7 7 a ss i gn i n g t o co v er a ge gr o u ps , 6– 77 to 6– 79 a ss i gn i n g t o N[...]

MERLIN LEGEND Com municati ons Syst em Rel ease 6. 0 Syste m Manager’s Guide 555-66 0-1 18 Issue 1 Februar y 1 998 Index Page IN-8 F eatures, (c ont) for war d in g , 4– 35 to 4– 37 gr o u p , 4– 24 to 4– 25 , 4– 53 to 4– 56 hold ing c alls , 4– 10 infor m ati on f ind er , 7– 14 to 7– 16 maintena nc e , 4– 26 to 4– 27 messa[...]

MERLIN LEGEND Com municati ons Syst em Rel ease 6. 0 Syste m Manager’s Guide 555-66 0-1 18 Issue 1 Februar y 1 998 Index Page IN-9 Head sets de scr i pti o n , 3– 39 to 3– 40 featur es , 4– 6 manual o p eration , 3– 40 Help l ine , Luc ent T ec h nol og ies , 8– 30 Histo ry of t elephony , 2– 2 to 2– 9 Histo r y of tel ep hony, see [...]

MERLIN LEGEND Com municati ons Syst em Rel ease 6. 0 Syste m Manager’s Guide 555-66 0-1 18 Issue 1 Februar y 1 998 Index Page IN-10 L Lab eli ng fe atu re c a llin g g ro up l ab e ls , 6– 87 to 6– 88 di r e ct o r ie s , 4– 9 extensi on names , 6– 83 to 6– 84 lang uag e , 4– 19 line/ trunk lab els , 6– 84 to 6– 85 P osted Messag [...]

MERLIN LEGEND Com municati ons Syst em Rel ease 6. 0 Syste m Manager’s Guide 555-66 0-1 18 Issue 1 Februar y 1 998 Index Page IN-11 MCI net wor k serv ic es , 3– 8 , 3– 9 Memory c ard s b ac king up the syst em , 3– 4 fixi ng system p rob le ms , 3– 3 i n t e rf ac e sl ot , 3– 2 overvi ew , 1– 6 , 3– 3 to 3– 4 Menu b utto n , 6?[...]

MERLIN LEGEND Com municati ons Syst em Rel ease 6. 0 Syste m Manager’s Guide 555-66 0-1 18 Issue 1 Februar y 1 998 Index Page IN-12 Mod u l es, (c ont) po w e r s u ppl y , 3– 4 p roc esso r , 3– 2 to 3– 4 res tor ing , 6– 91 to 6– 92 tip/rin g (T /R ) , 3–6 to 3– 7 More b utt on , 6– 15 Mu lt i- F un c ti on Mo d ul e (M F M ) de[...]

MERLIN LEGEND Com municati ons Syst em Rel ease 6. 0 Syste m Manager’s Guide 555-66 0-1 18 Issue 1 Februar y 1 998 Index Page IN-13 P P ag e P al p ag ing ac c ess ad ap ter , 3– 34 P ag ing f eatu res , 4– 1 0 P ag ing g roups , 4– 56 P assag eW ay Di rect Connec tion S olution de scr i pti o n , 5– 26 to 5– 27 eq uip ment , 3–19 exa[...]

MERLIN LEGEND Com municati ons Syst em Rel ease 6. 0 Syste m Manager’s Guide 555-66 0-1 18 Issue 1 Februar y 1 998 Index Page IN-14 Pr o g r a m m i n g ad d ed c omp on ent s , 6– 66 to 6– 69 ba cki n g u p , 6– 39 to 6– 40 b usying - out a mod ule , 6– 91 to 6– 92 c a llin g r est ric t ions , 6– 48 to 6– 49 c entrali zed , 6–[...]

MERLIN LEGEND Com municati ons Syst em Rel ease 6. 0 Syste m Manager’s Guide 555-66 0-1 18 Issue 1 Februar y 1 998 Index Page IN-15 Re p o r t s extensi on info rmatio n , 6– 27 using , 6– 34 to 6– 38 R estorin g a m od ule , 6– 91 to 6– 92 R ing g enerators , 3– 7 R ing ing Op tions feat ure , 6– 60 , 8– 9 to 8– 10 , 8–11 R o[...]

MERLIN LEGEND Com municati ons Syst em Rel ease 6. 0 Syste m Manager’s Guide 555-66 0-1 18 Issue 1 Februar y 1 998 Index Page IN-16 Sw i t c h i n g eq uip ment , 2–6 to 2– 8 evolut ion , 2– 6 to 2–9 hierar c hy , 2– 7 to 2– 8 me th o ds , 2– 8 to 2– 9 S w i t ch in g o f f i ce s ( S O s ) , 2– 7 Sy s t e m ap p lic ations , 2?[...]

MERLIN LEGEND Com municati ons Syst em Rel ease 6. 0 Syste m Manager’s Guide 555-66 0-1 18 Issue 1 Februar y 1 998 Index Page IN-17 S ystem manag emen t, (c ont) c hang ing c allin g g roup l ab els , 6– 87 to 6– 88 c hang ing c allin g r est ric t i ons , 6– 48 to 6– 49 , 6– 71 to 6– 73 , 6– 74 to 6– 76 c hang ing P os ted Messag[...]

MERLIN LEGEND Com municati ons Syst em Rel ease 6. 0 Syste m Manager’s Guide 555-66 0-1 18 Issue 1 Februar y 1 998 Index Page IN-18 S ystem p rog rammi ng ba cki n g u p , 6– 39 to 6– 40 c onnec ting P C , 6– 20 to 6– 24 c onsole , 6– 13 to 6– 17 d etailed p roced ures , 6– 3 to 6– 4 ex itin g , 6– 18 id le stat es , 6– 11 to [...]

MERLIN LEGEND Com municati ons Syst em Rel ease 6. 0 Syste m Manager’s Guide 555-66 0-1 18 Issue 1 Februar y 1 998 Index Page IN-19 T and em networ k , 2– 7 TA PI , GL-26 T e ch n i ca l s u ppo r t , 8– 30 T elep hone ad ap ters d e fi niti on , 2– 26 de scr i pti o n s , 3–34 to 3–36 T elep hone ad junc t s d e fi niti on , 2– 26 de[...]

MERLIN LEGEND Com municati ons Syst em Rel ease 6. 0 Syste m Manager’s Guide 555-66 0-1 18 Issue 1 Februar y 1 998 Index Page IN-20 T roub lesho oti ng, (c ont) pr o gr a m m e d bu t t o n s , 8– 21 to 8– 22 Queued Call Console (QCC) not ring in g , 8– 12 to 8–13 R ec all or switc hho ok d oes not work , 8– 23 to 8– 24 refer enc e ma[...]