Mitel 5020 manual

USER GUIDE IP Phone 5020 MITEL NETW ORKS[...]

3 3 00 I C P - 6.0[...]

-i- Contents ABOUT YOUR PHONE 1 Using the 5020 IP Ph one in Remote Mode 2 About Feature Access Codes 2 For Users on Resilie nt 3300 ICP Systems 2 TIPS FOR YOUR COMFORT AND SAFETY 2 Don't cradle the handset! 2 Protect your hearing 3 Adjusting the viewing angle 3 Changing Handsets 4 CUSTOMIZING YOUR PHONE 5 Ringer Control 5 Handset Receiver Volu[...]

-ii- CALL HANDLING 12 Hold 12 Transfer 13 Conference 13 Conference Split 13 Add Held 14 Swap 14 Call Forward 15 Call Forward - Remote 16 Call Forward - End Chaining 16 Call Forward - Forced 17 Call Forward - Override 17 Messaging - Advisory 17 Messaging - Callback 18 Messaging - Cancel Callback 19 Messaging - Cancel All Callbacks 19 USING ADVANCED [...]

-1- ABOUT YOUR PHONE The M ITEL N ETWORKS 5020IP Phone has ten fi xed-function keys ( SUPERKEY, TRAN S/ CONF, REDIAL, MESSAGE, HOLD, CA N CEL, SPEAKER, MICROPHONE, , ) and 14 personal keys with built-in status indicators. The personal key on the bo ttom right is always your Prime Line; the remaining personal keys can be programmed as: z Feature key[...]

-2- Using the 5020 IP Phone in Remote Mode Remote Mode allows the 5020 IP Phone to be used in the home or in other locations away from the office. For in formation on how to program the 5020 IP Phone for remote op eration, refer to the Remote IP Phones Guide available at www.mitel.com About Feature Access Codes Use of some features requires dialin [...]

-3- Protect your hearing Your phone has a control for ad j ustin g the volume of the handset receiver or headset. Because continuous expos ure to loud sounds can contr ibute to hearing loss, keep the volu me at a moderate level. Adjusting the viewing angle The stand built into your phone tilts to give you a better view of the keys. To tilt your pho[...]

-4- Changing Handsets Your 5020 IP Phone is compatible wi th several specia lty handsets. To remove the handset ship ped with your phone from the handset cord: 1. Bend a paper clip to produce appr ox imately 4 cm (1.5 in.) of straight wire. 2. On the handset, locate the plastic groove leading into the handset jack. The groove is on the si de of the[...]

-5- CUSTOMIZING YOUR PHONE Ringer Control To adjust the Ringer Volume while the phone is ringing: z Press , ). To adjust the Ringer Pitch while the phone is idle: 1. Press SUPERKEY . 2. Press the No softkey until "Ringer Adjust?" appears. 3. Press the Yes softkey. 4. Press the Yes softkey. 5. Press , ). 6. Press SUPERKEY . Handset Receive[...]

-6- Feature Keys To display information abou t a key: 1. Press SUPERKEY . 2. Press a personal key or REDIAL . 3. Press SUPERKEY . To re-program a personal key: 1. Press SUPERKEY . 2. Press the No softkey until "Persona l Keys?" appears. 3. Press the Yes softkey. 4. Press a personal k e y th at isn't a line key. 5. Press the Change so[...]

-7- MAKING AND ANSWERING CALLS Make a call 1. Lift the handset. 2. If you want to use a Non-Prime Li ne, press a Line Ap pearance key. 3. Dial the number, - OR - Press a Speed Call key. - OR - Press REDIAL . Answer a call z Lift the handset. - OR - Press the flashing Line appe ar ance key and lift the handset. Phonebook For each letter in the name,[...]

-8- Redial To redial the last number that you manually dialed: 1. Lift the handset. 2. Press REDIAL . Redial - Saved Number To save the last number that you manually dialed: 1. Lift the handset. 2. Dial **79 . To Redial a saved number: 1. Lift the handset. 2. Dial *6* .[...]

-9- Speed Call Keys You may use Speed Call Keys to make a call or to send a string of digits during a call (press a Speed Call Key during a call to send a multi-digit password, for instance). To dial a stored Speed Call number: 1. Lift the handset. 2. Press a Speed Call key. To store a Speed Call number: 1. Press SUPERKEY . 2. Press the No softkey [...]

-10- Speed Call - Personal To dial a stored person al Speed Call number: 1. Lift the handset. 2. Dial 58 . 3. Enter an index number between 00 and 09 . To store a personal Speed Call number: 1. Lift the handset. 2. Dial 67 . 3. Enter an index number between 00 and 09 . 4. Dial the number to be stor ed (pr ess Hold between digits to create a pause d[...]

-11- Handsfree Operation To use Handsfree Operation to make calls: 1. If you want to use a Non-Prime Li ne, press a Line Ap pearance key. 2. Dial the number. 3. Communicate by using the sp eaker and the microphone. To use Handsfree Operation to answer calls: 1. Press the flashing line key. 2. Communicate by using the sp eaker and the microphone. To[...]

-12- Auto-Answer To enable or disable Auto-Answer: 1. Press SUPERKEY . 2. Press the No softkey until "Auto Answer?" appears. 3. Do one of the following:  To enable Auto-Answer, press the TurnOn softkey.  To disable Auto-Answer, press the TurnOff softkey. To answer a call when you hear ringback: z Communicate by using the sp eaker an[...]

-13- Transfer To Transfer an active call: 1. Press TRANS/CONF . 2. Dial the number of the third party. 3. Do one of the following:  To complete the Tr ansfer, hang up.  To announce the Tr ansfer , wait for an answer, c onsult, and hang up.  To cancel the Transfer, press CANCEL . To transfer an active call during headset operation: 1. Press[...]

-14- Add Held To move a call on Hold to another line appearance: 1. Press the available line key. 2. Press the Addheld softkey. 3. Press the flashing line key. To add a call on Hold to an exis ting conversation or conference: 1. Press the Addheld softkey. 2. Press the flashing line key. Swap To call another party when you are in an established two-[...]

-15- Call Forward Call Forward lets you redirect incoming calls to an alternate number. Always redirects all incoming calls regardless of the state of yo ur phone. B-Int redirects internal calls wh en your phone is busy, an d B-Ext redirects external calls when your phone is busy. NA-Int redirects internal calls after several rings if you don'[...]

-16- Call Forward - Remote To forward calls from a remote st ation to your current location: 1. Press SUPERKEY . 2. Press the No softkey until "Call Fo rwarding?" appears. 3. Press the Yes softkey. 4. Press the Next softkey until "I Am Here" appears. 5. Press the Yes softkey. 6. Dial the extension of the remote station. 7. Press[...]

-17- Call Forward - Forced To force an incoming call to be forwarded: z Press the Forward softkey. Call Forward - Override To override Call Forward and ring a station: 1. Lift the handset. 2. Dial *1* . 3. Dial the exte nsion number. Messaging - Advisory To turn Messaging - Advisory on: 1. Press SUPERKEY . 2. Press the No softkey until "Adviso[...]

-18- Messaging - Callback To leave a message waiting indication on a phone when you hear busy or ringback tone: z Press MESSAGE or the Callback softkey. To respond to a message waitin g condition on your phone: 1. Press MESSAGE . 2. If a password is required, di al your password and press th e Enter softkey. 3. Press the Yes softkey. 4. Do one or a[...]

-19- To set, change, or clear a password (up to 7 digits, not including 0): 1. Press SUPERKEY . 2. Press the No softkey until "Set Pa ssword?" appears. 3. Press the Yes softkey. 4. Do one of the following:  To enter a new password, enter your password.  To change or clear your password, enter your current password. 5. Press the Ente[...]

-20- USING ADVANCED FEATURES Account Codes To use Forced Account Codes: 1. Lift the handset. 2. Dial the Account Code digits. 3. Press # . To enter an Account Code during a call: 1. Press SUPERKEY . 2. Press the Yes softkey. 3. Dial the Account Code digits. 4. Press the Save softkey. 5. Do one of the following:  For a verified acco unt code, pre[...]

-21- Campon To Campon to a busy station: z Press the Wait soft key. To retrieve a call when you hear Campon tone: z Press the Trade softkey. Do Not Disturb To activate or deactivate Do Not Disturb: z Press the Do Not Disturb feature key. To activate Do Not Disturb from a remote station: 1. Lift handset. 2. Dial **5 . 3. Dial the number of the stati[...]

-22- Direct Paging Direct Paging allows you to page a party through their phon e speaker. If the paged party has Off-Hook Voice Announc e enabled, the page will be heard even when the party is on a handset or headset call. To page a party: 1. Lift the handset. 2. Press the Direct Paging feature key. 3. Dial the exte nsion number. 4. Speak to the di[...]

-23- Reminder To program a Reminder: 1. Press SUPERKEY . 2. Press the No softkey until "Timed Reminder?" appears. 3. Press the Yes softkey. 4. Enter the time in 24-hour format. 5. Press the Save softkey. To view, change, and/or cancel a pending Reminder: 1. Press SUPERKEY . 2. Press the No softkey until "Timed Reminder?" appears[...]

-24- Headset Operation (with Feature Control Switch) IMPORTANT NOTE: Mitel Networks Headsets wi th Feature Control Switch (PN9132-800-500-NA/9132-800- 501-NA) must be insta lled in the dedicated headset jack (the jack nearest the fr ont of the phone). Installation wil l disable your handset micr ophone. Disconnecting the he adset at the jack or at [...]

-25- Music To turn Music on and off when the phone is idle: 1. Press SUPERKEY . 2. Press the No softkey until "Music?" appears. 3. Do one of the following:  To turn the musi c on, press the TurnOn softkey.  To turn the musi c off, press the TurnOff softkey. 4. Press SUPERKEY . Group Paging / Meet Me Answer Group Paging allows you to[...]

-26- Trunk Flash The Trunk Flash feature allo ws you to access Centrex features (if available) while you are talking on an ou tside call . To flash a trunk while talking on an outside call: 1. Press TRANS/CONF . 2. Dial *57 for a single flash or *56 for a double flash. 3. Wait for dial tone. 4. Dial the Centrex feature access code.[...]

-27- Record a Call This feature uses your voice ma il system to record your phone conversations. Note: You may be required by law to in form the other party that you are recording the conversation. For specific instructions, co nsult your system administrator. To start recording while on a two-party call: z Press the Record Call key. (See Feature K[...]

-28- Hot Desking Hot Desking allows you to log into the telephone system from any phone designated as a Hot Desk phone. Simp ly log in at the phone using your assigned Hot Desk User Extension Number and the ph one im mediately assumes all your speed dials, features keys, call forwardi ng setup, and line appearances - even your language preference f[...]

-29- Call History Call Histor y k eeps track of the nam es (if available) and telephone numbers of missed calls, answered incoming ex ternal calls, an d outgoing ex ternal calls. Once enabled on your phone by yo ur system administrator, it functions automatically. To display the call history, and view call detail: 1. Press the Call History feature [...]

-30- To delete all missed, answered, or outgoing call logs: 1. After selecting the type of logs you wish to delete, press the DeleteAll softkey. 2. Confirm that you do want to de lete all items by pressing the Yes softkey. To delete a particular call from th e call log: z With the call log that you want to delete displayed, press the Delete softkey[...]

-31- FEATURE ACCESS CODES Save Last Number **79 Repeat Last Number Saved *6* Personal Speedcall - Invoke 58 Personal Speed Call - Upper Range Index Number 09 Personal Speedcall - Store 67 Call Hold - Remote Retrieve **1 Cancel Call Forwarding Follow Me - Remote **77 Call Forwarding - End Chaining 64 Cancel Call Forwarding - End Chaining **73 Call F[...]

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