Mitel 5215 manual

USER GUIDE[...]

3 3 00 I C P - 7 . 0[...]

-i- Contents ABOUT YOUR PHONE 1 Using the 5215 IP Ph one in Remote Mode 3 About Feature Access Codes 3 For Users on Resilie nt 3300 ICP Systems 3 TIPS FOR YOUR COMFORT AND SAFETY 3 Don't cradle the handset! 3 Protect your hearing 4 Angle the phone fo r easier viewing 4 CUSTOMIZING YOUR PHONE 5 Ringer Control 5 Handset Receiver Volume Control 5[...]

-ii- CALL HANDLING 9 Hold 9 Attendant Call Hold - Remote Retrieve 10 Transfer 10 Conference 10 Conference Split 11 Swap 11 Call Forward 12 Call Forward - Remote 13 Call Forward - End Chaining 14 Call Forward - Override 14 Messaging - Advisory 14 Messaging - Callback 15 Messaging - Cancel Callback 15 Messaging - Cancel All Callbacks 15 USING ADVANCE[...]

-1- ABOUT YOUR PHONE The Mitel Networks 5215 IP phone has ten fixed-function keys ( SUPERKEY, MESSAGE, HOLD, CANCEL, TRAN S/CONF, REDIAL, SPEAKER, MICROPHONE, , )and seven personal keys with built-in status indicators. The personal key on the bo ttom left is always your Prime Line; the remaining personal keys can be programmed as: z Feature keys (f[...]

-2- 1. Display 2. Message Waiting Indicator 3. Fixed-Fun ction Ke ys 4. Volume Control 5. Programmable Feature Keys IMPORTANT NOTE FOR HEADSET USERS: Mitel Networks Headsets with Feature Co ntrol Switch must be installed in the dedicated headset jack (the jack neares t the front of the set). Installation will disable your handset microphone. Di sco[...]

-3- Using the 5215 IP Phone in Remote Mode Remote Mode allows the 5215 IP Phone to be used in the home or in other locations away from the office. For in formation on how to program the 5215 IP Phone for remote op eration, refer to the Remote IP Phones Guide available at www.mitel.com About Feature Access Codes Use of some features requires dialin [...]

-4- Protect your hearing Your phone has a control for ad j ustin g the volume of the handset receiver or headset. Because continuous expos ure to loud sounds can contr ibute to hearing loss, keep the volu me at a moderate level. Angle the phone for easier viewing The stand built into your phone tilts to give you a better view of the keys. To tilt y[...]

-5- CUSTOMIZING YOUR PHONE Ringer Control To adjust the Ringer Volume while the set is ringing: z Press , . To adjust the Ringer Pitch while the set is idle: 1. Press SUPERKEY . 2. Press # until "Ringer Adjust?" appears. 3. Press * . 4. Press * . 5. Press , . 6. Press # . 7. Press SUPERKEY . Handset Receiver Volume Control To adjust the H[...]

-6- Language Change To change the display language: 1. Press SUPERKEY . 2. Press # until "Languag e?" appears. 3. Press * . 4. Press * . 5. Press # until the desired language appears. 6. Press * . MAKING AND ANSWERING CALLS Make a call 1. Lift the handset. 2. If you want to use a Non-Prime Li ne, press a Line Ap pearance key. 3. Dial the [...]

-7- Redial - Saved Number To save the last number that you manually dialed: 1. Lift the handset. 2. Dial **79 . To Redial a saved number: 1. Lift the handset. 2. Dial *6* . Speed Call Keys You may use Speed Call Keys to make a call or to send a string of digits during a call (press a Speed Call Key during a call to send a multi-digit password, for [...]

-8- Speed Call - Personal To dial a stored person al Speed Call number: 1. Lift the handset. 2. Dial *58 . 3. Enter an index number between 00 and 09 . To store a personal Speed Call number: 1. Lift the handset. 2. Dial *67 . 3. Enter an index number between 00 and 09 . 4. Dial the number to be stor ed (pr ess Hold between digits to create a one- s[...]

-9- Group Listen With Grou p Li sten you ca n carry on a conversation using the handset or headset while allowing others nearby to listen to the person at the far end over the handsfree speaker in your phon e. While Group Listen is active, the handsfree microphone in yo ur phone is turned off. To allow others in the room to list en to the far end o[...]

-10- Attendant Call Hold - Remote R etrieve To retrieve a call placed on Hold by the atten dant: 1. Lift the handset. 2. Dial *23 . 3. Dial the digits announ ced by the attendant. Transfer To Transfer an active call: 1. Press TRANS/CONF . 2. Dial the number of the third party. 3. Do one of the following:  To complete the Tr ansfer, hang up.  [...]

-11- Conference Split To Split a Conference and speak pr ivately with the original party: 1. Press TRANS/CONF . 2. Dial *41 . Swap To call another party when you are in an established two-party call: 1. Press TRANS/CONF . 2. Dial the number. To alternate between the two parties: z Press the Swap/Trade feature key.[...]

-12- Call Forward Call Forward lets you redirect incoming calls to an alternate number. Always redirects all incoming calls regardless of the state of your telephone. B-Int redirects internal calls when your telephone is busy, and B-Ext redirects external calls when your telephone is busy. NA-I nt redirects internal calls after several rings if you[...]

-13- Call Forward - Remote To forward calls from a remote st ation to your current location: 1. Press SUPERKEY . 2. Press # until "Call Forwarding?" appears. 3. Press * . 4. Press # until "I'm Here?" appears. 5. Press * . 6. If a number is alre ady programmed, p ress * . 7. Press * . 8. Dial the extensio n number of the rem[...]

-14- Call Forward - End Chaining To ensure that calls do not get fo rwarded again by the destination number: 1. Lift the handset. 2. Dial 64 . 3. Hang up. To again allow calls to be forwarded by the destination number: 1. Lift the handset. 2. Dial **73 . 3. Hang up. Call Forward - Override To override Call Forward and ring a station: 1. Lift the ha[...]

-15- Messaging - Callback To leave a Callback Message on a te lephone when you hear busy or ringback tone: z Press MESSAGE . To respond to a message waiting condition on your telephone: 1. Press MESSAGE . 2. Do one of the following:  To call the message sender, press # .  To erase the message, press * . To answer a Callback: z Lift the handse[...]

-16- USING ADVANCED FEATURES Account Codes To use Forced Account Codes: 1. Lift the handset. 2. Dial the Account Code digits. 3. Press # . To enter an Account Code during a call: 1. Press TRANS/CONF . 2. Dial **3 . 3. Dial the Account Code digits. 4. Press # . 5. Press CANCEL .[...]

-17- Call Park The Call Park feature allows you to place a ca ll in a special ho ld state . You, or someone else, can then retrieve the call from any extension in the system. After parki ng the call, the sy st em can automatically connect you to pagi ng equipment so that you can announce the call to the requested party. To park an active call: 1. D[...]

-18- Call Pickup To answer a call that is ringing at another station in your Pickup Group: 1. Lift the handset. 2. Press the Pickup feature key. To answer a call that is ringing at a station not in your Pickup Group: 1. Lift the handset. 2. Dial **6 . 3. Dial the number of the ringing station. Campon To Campon to a busy station: z Press the Wait fe[...]

-19- Override To use Override when you en counter busy or DND tone: z Press the Intrude feature key. Paging To use Paging: 1. Lift handset. 2. Press the Pager feature key. 3. Dial the Paging zone number (if required). 4. Make the announcement. Direct Paging Direct Paging allows you to page a pa rty through their tele phone speaker. If the paged par[...]

-20- Handsfree Operation To use Handsfree Operation to make calls: 1. If you want to use a Non-Prime Li ne, press a Line Ap pearance key. 2. Dial the number. 3. Communicate by using the sp eaker and the microphone. To use Handsfree Operation to answer calls: 1. Press the flashing line key. 2. Communicate by using the sp eaker and the microphone. To[...]

-21- Headset Operation To enable Headset Operation: z Press the Headset feature key. To answer a call (when Auto Answer is disabled): z Press the flashing li ne key. To hang up: z Press CANCEL . To disable Headset Operation: z Press the Headset feature key.[...]

-22- Headset Operation (with Feature Control Switch) IMPORTANT NOTE: Mitel Networks Headsets wi th Feature Control Switch must be installed in the dedicated headset j ack (the j ack nearest the front of the set). Installation will disable yo ur handset microphone. Disconnecting the headset at the jack o r at the qu ick-disconnect plug restores hand[...]

-23- Group Paging / Meet Me Answer Group Paging allows you to page a group of telephones through their built-in speakers. You can belong to to as many as three paging groups with one group designated as your "prime" group. When you need to respond to a Group Page but don' t know the identity or extension number of the paging party, u[...]

-24- Record a Call This feature uses your voice mail system to record your telephone conversations. Note: You may be required by law to in form the other party that you are recording the conversation. For specific instructions, co nsult your system administrator. To start recording while on a 2-party call: z Press the Record Call key. (See Feature [...]

-25- Hot Desking Hot Desking allows you to log into the telephone system from any phone designated as a Hot Desk phone. Simp ly log in at the phone using your assigned Hot Desk User Extension Number and the ph one im mediately assumes all your speed dials, features keys, call forwardi ng setup, and line appearances - even your language preference f[...]

-26- Tag Call Tag Call allows you to signal that you are the victim of a threatening or malicious call. Using the tag, your system administrator or telephone company can identify the so urce of the call and prov ide this info rmation to appropriate personnel or authorities. CAUTION: Tagging a non-malicious ca ll may result in fines or other penalti[...]

-27- Call History Call Histor y k eeps track of the n ames (if available) and telephone numbers of missed calls, answered incoming ex ternal calls, an d outgoing ex ternal calls. Once enabled on your phone by yo ur system administrator, it functions automatically. To display the call history, and view call detail: 1. Press the Call History feature [...]

-28- To delete all missed, answered, or outgoing call logs: 1. After selecting the type of logs you wish to delete, press the # key (Delet e All). 2. Confirm that you do want to de lete all items by pressing the * key (Yes). To delete a particular call from th e call log: 1. With the call log that you want to delete displayed, press the # key (Opti[...]

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