Mitel 5224 manual

USER GUIDE[...]

PN 58009805, Rev A 3300 ICP 6.1[...]

-i- Contents ABOUT YOUR PHONE 1 Elements of Your Phone 4 Selecting Menu Options 7 About Feature Access Codes 7 For Users on Resilie nt 3300 ICP Systems 8 TIPS FOR YOUR COMFORT AND SAFETY 8 Don't cradle the handset! 8 Protect your hearing 9 Adjust the viewing angle 9 CUSTOMIZING YOUR 5212/5224 IP PHONE 10 Ringer Control 10 Handset Receiver Volu[...]

-ii- MAKING AND ANSWERING CALLS 13 Make a call 13 Answer a call 13 Emergency Calls 1 4 Phonebook (5224 IP Phone only) 1 5 Redial 1 5 Redial - Saved Number 1 5 Speed Call Keys 1 6 Speed Call - Personal 1 7 Handsfree Operation 1 8 Auto -Answer 19 CALL HANDLING 2 0 Hold 2 0 Mute 2 0 Transfer 2 1 Conference 2 1 Conference Split 2 1 Add Held (5224 IP Ph[...]

-iii- USING ADVANCED FEATURES 3 0 Account Codes 3 0 Call Park 3 0 Call Pickup 3 1 Campon 3 1 Do Not Disturb 3 1 Direct Paging 3 2 Direct Paging - Handsfree Answerback Enabled 3 3 Direct Paging - Handsfree Answerback Disabled 35 Reminder (5224 IP Phone only) 3 6 Headset Operation 3 7 Headset Operation (with Feature Control Switch) 3 8 Music 39 Group[...]

-1- ABOUT YOUR PHONE The Mitel 5212 and 5224 IP Phones are full-feature, dual port, dual mode telephones that provide voice communication over an IP network. Each features a back-lit liquid crystal di splay (LCD) screen, display-assisted access to features, on-hook dialing and off-hook voice announce with handsfree answerback, and a large ri ng/mes[...]

-2- The 5212 IP Phone[...]

-3- The 5224 IP Phone[...]

-4- Elements of Your Phone Feature Function 1 Display Provides a two–line, 20–character li quid crysta l display (LCD) viewing area that assists you in selecting and using phone features, accessing your voice mail, and identifyin g callers. When you are using the Superkey menu interface, prompts and feature information appear on the display scr[...]

-5- Feature Function 5 Fixed Function Keys Give you access to the follow ing ph one functions: z (SUPERKEY) : provides access to menus for your phone's additional features. Note : When navi g atin g throu g h Superkey menu options, press (CANCEL) or (SUPERKEY) to back up one menu level. z (CANCEL) : ends a call wh en pressed during the call, a[...]

-6- IMPORTANT NOTE FOR HEADSET USERS: Mitel Networks Headsets with Feature Co ntrol Switch must be installed in the dedicated headset jack on the back of the phone. Installation will disable your handset microphone. Disconnecting the headset at the jack or at the quick–disconnect plug restores han ds et oper ation. Ring/Message indicators Feature[...]

-7- Selecting Menu Options Because the 5224 IP Phone offers soft keys, feature availability and menu options for the 5212 and 5224 IP Phones may differ. To select menu items on the display: 1. On a 5224 IP Phone, press the softkeys. 2. On a 5212 IP Phone, pr ess *, 0 and # on the ke ypad. For example, if options *=YES 0=DEFAULT #=NO appear and you [...]

-8- For Users on Resilient 3300 ICP Systems If durin g a call, you hear two beeps repeated every 20 second s it means that your phone is switching to a second ary 3300 ICP system. The call continues but some of the keys and features o n your pho ne function differently. The keys and most features begin working normally again afte r you hang up. If [...]

-9- Protect your hearing Your phone has a control for ad j ustin g the volume of the handset receiver or headset. Because continuous expos ure to loud sounds can contr ibute to hearing loss, keep the volu me at a moderate level. IMPORTANT NOTE FOR HEADSET USERS: Mitel Headsets with Feature Control Switch must be installed in th e dedicated headset [...]

-10- CUSTOMIZING YOUR 5212/5224 IP PHONE Ringer Control To adjust the Ringer Volume while the set is ringing: z Press ( UP ) or ( DOWN ). To adjust the Ringer Pitch while the set is idle: 1. Press ( SUPERKEY ). . 2. Press # or the No sof t key until "Ringer Adjust?" appears. 3. Press * or the Yes sof t key twice. 4. Press ( UP ) or ( DOWN[...]

-11- Speaker Volume Control To adjust the Speaker Volume when making an on–hook call or when listening to background music: z Press ( UP ) or ( DOWN ). Display Contrast Control To adjust the Display Contrast while your set is idle: z Press ( UP ) or ( DOWN ).[...]

-12- Feature Keys You can use ( SUPERKEY ) on your phone to program the persona keys as feature keys. To program some featur es to a personal key, you mu st dial a feature access code. A list of access codes is provided elsewh ere in this g uide . To display information abou t a key: 1. Press ( SUPERKEY ). 2. Press a personal k ey th at isn't [...]

-13- Language Change To change the display language: 1. Press ( SUPERKEY ). 2. Press # or the No sof t key until "Lan guage?" appears. 3. Press * or the Yes sof t key. 4. Press * or the Change soft key. 5. Press # or the No sof t key until the des ired language appears. 6. Press * or the Yes sof t key. MAKING AND ANSWERING CALLS Make a ca[...]

-1 4 - EMERGENCY CALLS To make an Emergency Call : 1. Lift the handset. 2. Dial your Local Emergency Nu mber (911).[...]

-1 5 - Phonebook (5224 IP Phone only) To use Phonebook: : z Press (SUPERKEY) . Press the Yes softkey when "Phonebook?" appears. z Enter the name of the desi red party, as follows:  For each letter in the name, press the appropriate key on the keypad until the letter is shown in the display. For exampl e, if the letter C is required, pr[...]

-1 6 - Speed Call Keys You may use Speed Call Keys to make a call or to send a string of digits during a call (press a Speed Call Key during a call to send a multi–digit password, for instance). To dial a stored Speed Call number: 1. Lift the handset. 2. Press a Speed Call key. To store a Speed Call number: 1. Press ( SUPERKEY ). 2. Press # or th[...]

-1 7 - Speed Call – Personal (must be setup by Telcom) To dial a stored person al Speed Call number: 1. Lift the handset. 2. Dial * 33 . 3. Enter an index number between 00 and 09 . To store a personal Speed Call number: 1. Lift the handset. 2. Dial * 32 . 3. Enter an index number between 00 and 09 . 4. Dial the number to be stor ed (pr ess ( HOL[...]

-1 8 - Handsfree Operation To use Handsfree to make a call: 1. If you want to use a Non–Prime Line, press a Line Appearance key. Note: Your administrator must pro g ram Line Appearances to your phone. 2. Dial the number. 3. Begin speaking when the called pa rty answers. Your phone's Handsfree microphone and Handsfree s peaker transmit and re[...]

- 19 - Auto–Answer To enable or disable Auto–Answer: z Press the Auto–Answer feature key. To enable or disable Auto-Ans wer on a 5224 IP Phone only: 1. Press ( SUPERKEY ). 2. Press the No softkey until "Auto Answer?" appears. 3. Do one of the following:  To enable Auto-Answer, press the TurnOn softkey.  To disable Auto-Answer,[...]

-2 0 - CALL HANDLING Hold To place a call on Hold: z Press ( HOLD ). To retrieve a call from Hold: 1. Lift the handset. 2. Press the flashing line key. To retrieve a call from Hold at anot her phone, do one of the followin g: z Press the flashing li ne key. z Dial * 78 and the number of the station that placed the call on Hold. Mute Mute lets you t[...]

-2 1 - Transfer To Transfer an active call: 1. Press ( TRANS/CONF ). 2. Dial the number of the third party. 3. Do one of the following:  To complete the Tr ansfer, hang up.  To announce the Tr ansfer , wait for an answe r , consult, and han g up.  To cancel the Transfer, press ( CANCEL ). To transfer an active call during headset operation[...]

-2 2 - Add Held (5224 IP Phone only) To move a call on hold to another line appearance: 1. Press an available line key. 2. Press the AddHeld softkey. 3. Press the flashing line key. To add a call on Hold to an exis ting conversation or conference: 1. Press the AddHeld softkey. 2. Press the flashing line key. Swap To call another party when you are [...]

-2 3 - Call Forward Call Forward lets you redirect incoming calls to an alternate number.You can select one of the followi ng forwarding options: z Always redirects all in co mi ng calls regardless of the state of your telephone. z B–Int redirects internal calls wh en your telephone is busy. z B–EXt redirects external calls when your telephone [...]

-2 4 - To turn Call Forward on and off (once it has been programmed): 1. Press ( SUPERKEY ). 2. Press # or the No sof t key until "Call Fo rwarding?" appears. 3. Press * or the Yes sof tkey . 4. Press # or the Next softkey until the type of Call Forward appears. . 5. Do one of the following:  On a 5212 IP Phone, press * ( Change ) and [...]

-2 5 - Call Forward – Remote (I'm Here) To forward calls from a remote st ation to your current location: 1. Press ( SUPERKEY ). 2. Press # or the No sof t key until "Call Fo rwarding?" appears. 3. Press * or the Yes sof t key. 4. Press # or the Next softkey until "I Am Here" appears. 5. Press * or the Yes sof t key. 6. O[...]

-2 6 - Call Forward – End Chaining To ensure that calls do not get fo rwarded again by the destination number: 1. Lift the handset. 2. Dial *63 . 3. Hang up. To again allow calls to be forwarded by the destination number: 1. Lift the handset. 2. Dial #6 3 . 3. Hang up. Call Forward - Forced (5224 IP Phone only) To force an incoming call to be for[...]

-2 7 - Messaging – Advisory Advisory Messaging enables you to sele ct a notice that appears on your phone display to inform people visiti ng your desk of your whereabouts. Select from a variety of advisory me ssages, including "On vacation", "In a meeting", or "Out to Lunch". To turn Messaging – Advisory on: 1. Pre[...]

-2 8 - Messaging – Callback To leave a Callback Message when yo u hear busy or ringback tone: z Press ( MESSAGE ) , which will activate message wait light on remote phone. O r, on a 5224 IP Phone only, press the Callback softkey , which will activate an auto callback, no visual indication on remote phone. To respond to a message waiting co nditio[...]

- 29 - Cancel Callback - Set By Callback Softkey To cancel a Callback: 1. Lift the handset. 2. Dial # 85 . 3. Dial the number of the called station. 4. Hang up. Cancel All Callbacks - Set By Callback Softkey To cancel all Callbacks: 1. Lift the handset. 2. Dial # 84 . 3. Hang up. NOTE: The cancel callback and cancel all callbacks feature access cod[...]

-3 0 - USING ADVANCED FEATURES Account Codes To use Account Codes: 1. Lift the handset and dial 2 . 2. Dial the Account Code digits. 3. Press # . To enter an Account Code during a call on a 5212 IP Phone: 1. Press ( TRANS/CONF ). 2. Dial 2 . 3. Dial the Account Code digits. 4. Press # . 5. Press ( CANCEL ). To enter an Account Code during a call on[...]

-3 1 - Call Pickup To answer a call that is ringing at another phone in your Pickup Group: (Group must be set up by Telcom) 1. Lift the handset. 2. Press the Pickup feature key or the Pi ckup softkey , or dial *71 . To answer a call that is ringing at a station not in your Pickup Group: 1. Lift the handset. 2. Dial #71 . 3. Dial the number of the r[...]

-3 2 - Direct Paging Direct Paging allows you to page a party through the party’s handsfree speaker. If the paged party has Off-Ho ok Voice Announce enabled, the page will be heard even when the party is on a handset or headset call. If the paged party h as Handsfree Answ erback enabled and t urned on on the phone, your page au tomatically establ[...]

-3 3 - Direct Paging – Handsfree Answerback Enabled When you receive a Direct Page, Ha ndsfree Answerback automatically establishes a Handsfree ca ll on your phone after a single burs t of tone. To turn Handsfree Answerback on: z When your phone is idle, press (MUTE) once. The MUTE key light flashes to indicate that Handsfree An swerback is ON. z[...]

-3 4 - To answer a call using Handsfree Answerback: To end a Handsfree Answerback call: z Press either ( SPEAKER ) or ( CANCEL ). Note : When the Handsfree Direct Pa ge call ends, the MUTE key light returns to the state it was in before the call was established. Phone state before Page arrives To answer the Direct Page Phone is idle and MUTE is fla[...]

-3 5 - Direct Paging – Handsfree Answerback Disabled To turn Hand sfree Answerback off, see "Direct Paging – Hand sfr ee Answerback Enabled" el sewhere in this guide. When Handsf r ee Answerback is d isabl ed on your phone and you receive a Direct Page, the Direct Page is in dicated by a single burst of tone. To answer Direct Page cal[...]

-3 6 - To end a Direct Page call, do one of the following: z Hang up the handset to end a handset c all. z Press ( SPEAKER ) to end a Handsfree call. z Press ( CANCEL ). Note: When the Handsfree Direct Page call ends, the (MUTE) key light returns to the state it was in before the call was established. Reminder (5224 IP Phone only) To program a Remi[...]

-3 7 - Headset Operation To enable Headset Operation: z Press the Headset feature key. To answer a call (when Auto Answer is disabled): z Press the flashing li ne key. To hang up: z Press ( CANCEL ). To mute your headset microphone: z Press the (MUTE) key. The light turns ON. To turn mute off and return to the conversation: z Press the (MUTE) key. [...]

-3 8 - Headset Operation (with Feature Control Switch) IMPORTANT NOTE: Mitel Networks Headsets wi th Feature Control Switch must be installed in the dedicated head set jack on the ba ck of the phone. Installation will disable your handset microphone. Disconnectin g the headset at the jack or at the qu ick–disconnect plug restores handset operatio[...]

- 39 - Music To turn Music on and off on a 5212 IP Phone when the phone is idle: z Press the Music feature key. To turn Music on and off on a 5224 IP Phone when the phone is idle: 1. Press the ( SUPERKEY ). 2. Press the No softkey un til "Music?" appears. 3. Do one of the following:  To turn the musi c on, press the TurnOn softkey. [...]

-4 0 - Group Paging / Meet Me Answer (must be set up by Telcom) Group Paging allows you to page a group of telephones through their built–in speakers. You can belong to to as many as three paging groups with one group designated as your "prime" group. When you need to respond to a Group Page but don' t know the identity or extensio[...]

-4 1 - Hot Desking (must be set up by Telcom) Hot Desking allows you to log into the telephone system from any phone designated as a Hot Desk phone. Simp ly log in at the phone using your assigned Hot Desk User Extension Number and the ph one im mediately assumes all your speed dials, features keys, call forwardi ng setup, and line appearances – [...]

-4 2 - To log out of Hot Desking 5224 IP Ph one (the phone must be idle): 1. Press the HotDesk soft key. 2. Press the Logout softkey. 3. Press the Confirm softkey. Note: Your profile can only be active on one phone at a time. If you log in from another phone withou t logging out from the first one, the system wi ll automatically deactivate your pro[...]

-4 3 - Tag Call Tag Call allows you to signal that you are the victim of a threatening or malicious call. Using the tag, Telcom can identify the so urce of the call and prov ide this info rmation to appropriate personnel or authorities. CAUTION: Tagging a non–malicious ca ll may result in fines or other penaltie s. To tag a malicious call: z Pres[...]

-4 4 - Call History Call Histor y keeps track of th e n ames (if available) and telephone numbers of missed calls, answered incoming ex ternal calls, an d outgoing ex ternal calls. To display the call history, and view call detail: 1. Press the Call History feature key. The total nu mber of missed calls is displayed in brackets ( ), the number of n[...]

-4 5 - To return a call: 1. Display the call you want to return. 2. Do one of the following:  If the call is internal, and th e caller name is known, press * or the Call sofkkey. For unknown numbers, the Call option is not displayed.  If the call is external, and you norm ally need to precede external calls with a digit such as 8 , the system[...]

-4 6 - Release Release lets you disc onnec t from an attempted Call T ransf er or Conference Call without han g in g up the handset. Release is useful when you encounter a busy or unavailable party. To release from an attempted transfer or conference call: z Press the Release fe ature key or the Release softkey.[...]

- 47 - FEATURE ACCESS CODES Save Last Number #22 Repeat Last Number Saved * 22 Personal Speedcall - Invoke * 33 Personal Speed Call - Upper Range Index Number 09 Personal Speedcall - Store * 32 Call Hold - Remote Retrieve * 78 Conference Call Split # 54 Cancel Call Forwarding Follow Me - Remote #66 Call Forwarding - End Chaining * 6 3 Cancel Call F[...]

TM , ® T r ademark of Mit el Net works C orporati on. © C o py r i ght 20 0 5 , M i t e l N et w o r ks C or p o r at i o n . All righ ts rese rved.[...]