Mobility Electronics P13RR-TEL manual

PCI Expansion System User's Manual 13 Slot PCI to PCI Exp ansion With Surveillance Pro 2 Remote Monitoring and SNMP Capability Model: P13RR-TEL[...]

Copyright © 2006 Mobility Electronics, Inc. This publication is protected by Feder al Copyrigh t Law, with all rights reserved. No part of this public ation may be copied, p hotocopied, reproduced, stored in a retrieval system, translated, transmitted or transcribed, in any form or by an y means manual, electric, electron ic, electro-magnetic, mec[...]

MA GMA Table of Contents i Table of Contents PREFACE ............................................................................................... I Advisories ............................................................................................... i Safety Instructions ......................................................................[...]

MA GMA ii Table of Contents Administration Name and Password Setup ................................................ 23 From Email Address .................................................................................... 23 Finalizing Surveillance Pro 2 Configuration ................................................ 24 Removing Faults From Surveil[...]

MA GMA Preface i Preface Advisories Four types of advisories are used th roughout this ma nual to provid e helpful information, or to alert you to the potential for hardware dama ge or personal injur y. They are Notes, Cautions, Warnings, and D angers. The following is an example of each type of advisory. NOTE An amplifying or explanatory comment r[...]

MA GMA ii Preface Safety Instructions Always use caution when servicing any elec trical component. Before handling the MAGMA PCI Expans ion chassis, read the foll owing instructions and safety gui delines to prevent damage to the product and to ensure yo ur own persona l safety. Re fer to the “Advisories” section for advisory co nventions used [...]

MA GMA Preface iii In addition, take note of these safe ty guidelines when appropriate: ♦ To help avoid possible damage to systems boards, wait five seconds after turning off the computer before removing a component, removing a s ystem board, or disco nnecting a peripheral device from the computer. ♦ W hen you dis connect a cable, pul l on its [...]

MA GMA iv Preface ♦ When transporting a se nsitive component, first place it in an anti-static container or packaging. ♦ Handle all sensitive comp onent s at an ESD workstation. If possible, use anti-static floor pads and workbench pads. ♦ Handle compo nents and boards with care. Don’t touch the components or contacts on a board. Hold a boa[...]

MA GMA Chapter 1 Introduction 1 Chapter 1 Introduction General Specifications The MAGMA P13RR-TEL is a ru gged COTS (Commercial-Off-The- Shelf) 13 Slot PCI to PCI Expansion System designe d specifically for industrial telephony a nd military-grade conf igurations requiring rem ote monitoring capabilit y . In addition, this expansion was designed to[...]

MA GMA 2 Chapter 1 Introduction Parts List The following parts are provided: Qty Item 1 13 Slot PCI to PCI Expansion Chassis 1 PCI Expansion Cable (1-meter or 1.5-mete r) 1 1 PCI Host Interface Card 13 Long card retainers 13 Short card retainers 2 U.S. Standard 115V power cord 1 User’s Manual 1 Software CD-ROM 1 The MAGMA PCI expansion cable uses[...]

MA GMA Chapter 2 Hardware Installation 3 Chapter 2 Hardware Inst alla tion The following steps will guide you in completing the hard ware installation of your MAGMA P13RR-TEL. Electrostatic Discharge (ESD) Warning All PCI cards are susceptible to electrostatic discharge. When moving PCI cards, it is best to carry the cards in anti-static packaging.[...]

MA GMA 4 Chapter 2 Hardware Installation Before you Begin The 400W redundant p ower supply is auto- switching. These means tha t it will automaticall y switch to match whate ver source power you are using. Since all products ship with a US Stan dard 115V po wer cord, you will need to use a power cord adapter for non-US Standard 115V power sources. [...]

MA GMA Chapter 2 Hardware Installation 5 Attach PCI Expansion and Power Cable Carefully position the MAGM A expansion chassis so that the sup plied PCI expansion cable will conveniently reach from the con nector of the PCI host card to the connector on t he back of the PCI expansion. T he standard size cable that ship s with the P13RR-T EL is 1 met[...]

MA GMA 6 Chapter 2 Hardware Installation Recheck the Installation Check your installati on before po wering up the MAGMA expansi on chassis for the first time. Although the power supply has an over voltage protection device built into it, it ma y not "trip" in time to f ully protect a device that has been impr operly connect ed, or whose [...]

MA GMA Chapter 2 Hardware Installation 7 MAC Start Up MAC computers will boot up without any vis ib le indicators that the Expansion System is connect ed. Go to Chapter 3 Verify Installation . Shutting Down: DO NOT TURN OFF THE MAGMA EXPANSION CHASSIS UNTIL YOU HAVE SHUT DOWN YOUR COMPUTER COMPLETELY! It can cause a system lockup and loss of any un[...]

MA GMA 8 Chapter 3 Verify Installation CHAPTER 3 V erify Inst alla tion Windows 2000 and XP To verify a successful installation on Wind ows XP or 2000, find the ‘My Computer’ icon Æ Right-clic k and select ‘Manage’ Æ H ighlight ‘Devic e Manager’ Æ Click on the View Menu and select View Devices by Connection Open ACPI (BIOS) Æ Open P[...]

MA GMA Chapter 3 Verify Installation 9 If, however, the installation was uns uccessful, you may not see the PCI to PCI Bridge, or it will have a small yello w in front of it. Proceed to Chapter 7 Trouble shooting for help with Windows installation problems. Mac OS X When using Mac OS X no additional software or driv ers are needed. As long as you a[...]

MA GMA 10 Chapter 3 Verify Installation Any PCI Cards you install in the expansi on chassis will appear behi nd the pci-bridge device. Mac OS 10.2.x Mac OS 10.3.x & 10.4.x If any of these devices are not displayed as sho wn above, you should shut down your system (computer first, then the expansion c hassis) and reconnect the cables and the PCI[...]

MA GMA Chapter 4 Install 3 rd Party PCI Cards 11 Chapter 4 Inst all 3 rd Party PCI Cards This chapter provides inform ation on ho w to install 3 rd Party PCI cards into your MAGMA expansion chassis. More details on the installation of individual cards are pr ovi ded b y the card’s m anufactur er. T his cha pter is provided as a simpl e guide to h[...]

MA GMA 12 Chapter 4 Install 3 rd Party PCI Cards Slide the enclosure cover backwards, disengaging it from the guides at t he front of the enclosure, by firmly grasping the cover lip and pul ling the cover backward about ¼” and then lifting the cover off. When replacing the enclosure cover, be sure that the front edge guides on the cover engage t[...]

MA GMA Chapter 4 Install 3 rd Party PCI Cards 13 After you have verified the card installation, che ck the card hold- down assembly that is holding the card securely to the card hold-down bar. If necessary, use the adjustm ent screw to tighten the card hold- down brace. Install PCI Cards in PCI Expansion Chassis When installing PCI cards or hard dr[...]

MA GMA 14 Chapter 4 Install 3 rd Party PCI Cards Make sure that all PCI cards are fully seated in their con nectors. When correctly seated in its connector, you will notice a firm resistance when you pull up ge ntly on the card. To keep the cards in place , secure them in the enclosure with their retaining scre ws (supplied with the MAGMA expansion[...]

MA GMA Chapter 4 Install 3 rd Party PCI Cards 15 Finishing Touches After your system is working properly , replace any empty slots with slot covers, and install the card hold do wn retainers that shipped with your expansion system. The P13RR-TEL i ncludes a PCI card hold down bar and set of plastic retainers to provide an extra method of securing t[...]

MA GMA 16 Chapter 4 Install 3 rd Party PCI Cards Finally, replace the host computer cover and the expansion chassis cover. Rack Installations Installing your ne w P13RR-TEL into an equipment rack has never been easier. Simply attach one of MAGMA’s optional Rack-m ount slide kits (PN: RSLIDES-XX) to allo w you to mount the ch assis in a computer r[...]

MA GMA Chapter 5 Remote Monitoring 17 Chapter 5 Remote Monitoring The Remote Monitoring S ystem Surveillan ce Pro 2 adds the abilit y to remotely monitor the status of the P13 RR-TEL. You can now get all the information that is displayed o n the LCD of the chassis in near real time without leaving your desk. It is useful for tra cking chassis funct[...]

MA GMA 18 Chapter 5 Remote Monitoring Surveillance Pro 2 Web Page To view the status web page created by Surveill ance Pro 2, open a ny web browser and sim ply type the defau lt Surveillance Pro 2 IP address of 192.168.1.100 into the address bar. In a few moments you will see a web page showing the status of t he P13RR-T EL critical parameters. The[...]

MA GMA Chapter 5 Remote Monitoring 19 the username is admin and factory default for the password is password , both in lower case. Chassis Name The chassis name is blank by default. In order to help identif y which system has an error, you should give the chassis a meaningful n ame, such as MAGMA, or MAGMA01 if you have more than one system. There [...]

MA GMA 20 Chapter 5 Remote Monitoring The second option is to hav e a DHCP ( D ynamic H ost C onfigurati on P rotocol) server assign an IP addr ess that has a reservation set up for the MAC of the Ethernet interface. If there is not a reservation set up on the DHCP server, the DHCP server will automatically assign the next available address from it[...]

MA GMA Chapter 5 Remote Monitoring 21 Subnet Mask and Gate w ay Address The subnet mask can b e used to determine which network a particu lar IP belongs to. It is helpfu l for dividing a ho st to many differe nt subnets. The gateway address is used to point Surveillance Pro 2 to the router used to gain ac cess to th e Internet. If your DHCP serv er[...]

MA GMA 22 Chapter 5 Remote Monitoring Surveillance Pro 2 Email Notification Setup In order for Surveillance Pro 2 t o send email notifications, you must setup the following: an SMTP address, and a recipient’s e m ail a ddress. SMTP Address Enter an SMTP server addr ess in dotted decim al format. This can be obtained from your internet service pr [...]

MA GMA Chapter 5 Remote Monitoring 23 Recipient’s Email Address (Email Address # 1 - #4) At least one email address must be set up to send th e remote email notification messages to. The ema il address needs to be less than 45 characters. Up to four recipient ’s email ad dre sses can be e nt ered. If you need more than four email addresses, tr [...]

MA GMA 24 Chapter 5 Remote Monitoring Most SMTP servers will reject the email th at Surveillance Pro 2 is tryi ng to send if it does not belong to its domain. Finalizing Surveillance Pro 2 Configuration Once you have filled in al l of t he needed information, hit the submit button for the data to be saved to the S urveil lance Pro 2. In order for t[...]

MA GMA Chapter 6 Chassis Maintenance 25 Chapter 6 Chassis Maintenance Like all computer systems, you will nee d to perform some routine maintenance tasks. Some of these inc lude making sure that the ai r vents in the chassis are clear of obs tructions an d that the cooling air from the fans flows freely. You will also need to check the foam filter [...]

MA GMA 26 Chapter 6 Chassis Maintenance module. Then press the yello w alarm monitoring reset button on the front panel to reset the monit oring operation. The po wer load will agai n be shared between these t wo modules. In order to ensure the safety and efficiency of your expansion system, it is recommended that you keep a spare power supply modu[...]

MA GMA Chapter 6 Chassis Maintenance 27 Before you attempt to reinstall the new fan, be sur e to position the ne w fan correctly using the directio n arrows on the side of the fan. Make sure th at the air flows “into” the chassis as indicated by the arro ws. Reconnect the power cable, add the front g rill to the fan, and secure with the four (4[...]

MA GMA 28 Chapter 7 Troubleshooting Chapter 7 T roubleshooting Locate the Problem If you are having trouble with the MAGMA expansion system, verif y that all cards are seated properl y and all cables ar e conn ected properly. Be sure you followed the instructions in ea rli er sections of this User Guide. Always remember to power On and Off correctl[...]

MA GMA Chapter 7 Troubleshooting 29 My Computer Can’t Find the PCI Expansion Sy stem If the expansion system is not visible i n your Windows Device Manager or your Apple System Profiler at a ll, you will need to turn off your computer (first) and then the MAGMA expansion chassis (se cond) and test all cords and cables to ensure you have everythin[...]

MA GMA 30 Chapter 7 Troubleshooting When Nothing Works The following troubleshooting steps will help yo u when the computer or chassis won’t turn on or “nothing seems to work” correctly: Review Chapters 3 (Verify Installation) and 4 (Install 3 rd Party PCI Cards) as necessary to verify that you have a valid installation of the MAGMA expansion[...]

MA GMA Chapter 7 Troubleshooting 31 My Computer Hangs Duri ng Po w er Up If your computer “hangs” while being turned on and you can’t even start, follow these simple steps to try to fix this problem: 1. Shut off the c omputer (fir st) and then the MAGMA exp ansion system and verify that all cards and ca bles are installed correctly. Reapply p[...]

MA GMA 32 Chapter 7 Troubleshooting My PCI Card Doesn’t Work Follow these simple troubles hooting steps to resolve typical 3 rd Party PCI card problems: The following additiona l steps might also help when the above troubleshooting steps for fail to resolve your problem: 1. Shut down the computer follo wed by the MAGMA expansion chassis 2. Remov [...]

MA GMA Chapter 7 Troubleshooting 33 Windows 5. Ne xt, open the Device Mana ger (View by Connection selection). If the is gone, the pr oblem is with th e 3 rd Party PCI card or the card drivers. You s hould go to the W indows Error Co des section of this chapter to learn ho w to troubleshoot using error codes. If the is still visible, t he problem m[...]

MA GMA 34 Chapter 7 Troubleshooting Windows Error Codes If you are having a problem with one of your devices, and the Devic e status box shows a Windo ws Error Code, refer to the follo wing list of error codes for guidance: Error Code Description/Action 10 This code indicates t hat there is a problem w ith the 3 rd Party PCI Card driver. If necessa[...]

MA GMA Chapter 7 Troubleshooting 35 Error Code Description/Action 28 (PCI Card) The driver for the PCI Card is not installed on your system. Reinstall the PCI Card driver following the manufacturer’s instructions. If that fails to fix the problem, call the card manufacturer for new drivers. 1 The PCI host card or expansion chassis are not working[...]

MA GMA 36 Chapter 8 How to Get Mo re Help Chapter 8 How to Get More Help Frequently Asked Questions (FAQ) You can visit the MAGMA T echnic al Suppor t FAQ pages on the Internet at: www.magma.com/support/ Contacting Technical Support Our support department can be reached by fax at (858) 530-2733 or by phone at (858) 530- 2511. Support is available M[...]

MA GMA Chapter 8 How to Get More Help 37 MAGMA Debug Utility Occasionally, Mobility Technical Sup port may request Windo ws users to produce and email a MAGMA debug log fil e to help them resolv e your problem. This file shou ld be emaile d to support@magma.com . T his file should have a “.log” file extension. To create the *.log file, follow t[...]

MA GMA 38 Chapter 8 How to Get Mo re Help PCIScope Software Utility PCIScope is a pow erful tool fo r Windows users. It w as designed by a Germany company called APSoft. This software utility is a valuable resource to explore, e xamine and debug the PCI subs ystem of you r computer. It was made to fit the requirements of the most demandin g users, [...]

MA GMA Chapter 8 How to Get More Help 39 You should save this data as a file o n your computer. Please include your name and date as part of the f ile name with an extension of “.bpd.” Then email this file t o support@magma.com if you a re experi encing configuration problems.[...]

MA GMA 40 Chapter 8 How to Get Mo re Help Returning Merchandi se to MAGMA If factory service is required, a Service Represe ntative will give you a Return Merchandise Authoriz ation (RMA) number. Put this number and your return address on the shipping labe l when you retu rn the item(s) for service. MAGMA will return any product that is not accompa[...]

MA GMA Appendix A Bus Hierarchy 41 Appendix A Bus Hierarchy Bus Hier archy The following figure is representative of the PCI Bus hierar chies for the 13 Slot PCI to PCI Expansion S ystem. This figure pictoriall y conve ys the overall PCI bus topology of the system. 13 Slot Topology In general, we do not kno w what the actual Bus num bers are. We on[...]

MA GMA 42 Appendix B Need More Slots? Appendix B Need More Slot s? Multiple PCI Expansion System Configurations The PCI Local Bus S pecification defines the PCI bus as a hier archical bus , where PCI to PCI Bridges (PPBs) may be used to ad d "levels" to the PCI bus hierarchy. Bec ause hierarchies are organized systems arranged into differ[...]

MA GMA Appendix B Need More Slots? 43 2. The 4 and 7 Slot Magma E xpansion System s each add t wo (2) PCI to PCI Bridges to the PCI Local Bus. The 13 Slot a dds three (3) PCI to PCI Bridges to the PCI Local Bus. The 6 Slot adds one (1) bridge. T hese bridges are the comm unication paths between the PCI cards and th e computer resources. Most comput[...]

MA GMA 44 Appendix B Need More Slots? The Fan-Out Configuration is the recommended solution. It typically provides optimum performance on most systems because there are fewer PCI bridges between the Computer CPU and the PCI cards. F a n - O u t C o n f i g u r a t i o n PCI Expansion Host Card 4, 7, 13 Slot Chassis PCI Expansion Host Card Proprieta[...]

MA GMA Appendix B Need More Slots? 45 The following image sho ws the Apple Profiler display when a MAC has 2 Expansion Systems connec ted in a “F an-Out” configuration MAC System Profiler with 2 PCI to PCI Expansion Systems Installed in a “Fan-Out Configuration. Daisy-Chaini ng Recognizing the t ypical insignificance of the performa nce varia[...]

MA GMA 46 Appendix B Need More Slots? Verify your configuration Before you start installi ng your PCI cards (refer to Chapter 4 Install Cards and Drives for more infor mation) , you should confirm that everything is in proper working order. Refer to Chapter 3 Verify Installation for guidance i n verifying the prop er installation of your Expansion [...]

MA GMA Appendix B Need More Slots? 47 Obviously, you will need to ke ep an e ye on your system performance and make any adjustments that may be required, eith er to PCI card location or to Expansion System configur ation, to obtain maximum performance. PCI Card Conflicts If you determine that one PCI card is interfering with the operation of anothe[...]

MA GMA 48 Appendix B Need More Slots? Problems with 3 rd Party cards might only be traceable once you have identified the expansio n system containing the pr oblem card. Remember, it may be neces sary to identif y the PCI Slot that the Host Interface Card is in before you can properly identify the corr ect expansion chassis and ultimately the card.[...]

MA GMA Appendix B Need More Slots? 49 Finding the Problem Card Windows If you need help to determine which PCI card, or which expansion chassis, has the problem, you can “right-click” on the card with the and check the information contained in the “L ocation:” field. Look for the “Error Code” in the box in the ce nter of the Properties [...]

MA GMA 50 Appendix C Compliance APPENDIX C Compliance FCC NOTE: This equipment has bee n tested and found t o comply with the limits for a Class A digital device, pursuant to part 15 of the FCC Rules. These limits are desig ned to provide re asonable prot ection against harmful interference when the equipme nt is operated in a commercial environmen[...]

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Manual P/N 09-09907-01-A Mobility California, Inc. PCI Expansion Products 9918 Via Pasar, San Diego, CA 92126, USA Phone (858) 530-2511 • Fax (858 ) 530-2733 Email: support@magma.com • www.magma.com[...]