Moxa Technologies 2310 manual

MOXA VPort 2310 V ideo Server User ’ s Manual First Edition, January 2005 Moxa Networki ng Co., Ltd. Tel: +886-2-2910-1230 Fax: +886-2-2910-1231 Web: www.moxa.com MOXA Technical Support World wide: support@moxanet.com The Americas support@moxa.com[...]

VPort 2310 User’s Manual The software d escribed in this manual is furni shed under a license a greement and may be used only in accordance with the term s of that agreement. Copyright Notice Copyright  2005 Moxa Newo rking Co., Ltd. All rights reserved. Reproducti on without perm ission is prohibit ed. Trademarks MOXA is a re gistered trade m[...]

Before getting started Before using your VPort 2310, please pay close attention to the following ite ms: ! After openi ng the VPort 2 310 box, compare t he contents of t he box with t he Package Checklist in Chapter 1 . Notify your sales representative if any of the items i s missing or dam aged. ! To prevent da mage or proble ms caused by im prope[...]

Table of Contents Chapter 1 Introduction .................................................................................................. 1-1 Overview....................................................................................................................... ........... 1-2 Package Ch ecklis t ..........................................[...]

Factory defa ult ............................................................................................................ 4-23 System Config uration V ia FTP .............................................................................................. 4-23 CONFIG.INI .............................................................................[...]

V ideo configuration URL ....................................................................................................... A -4 Image quality config uration URL ........................................................................................... A-5 Camera configur ation URL..............................................................[...]

1 1 Chapter 1 Introduction VPort 2310 is a high-performance netwo rking vide o serv er. In addition to meeting the basic needs of video feed, many advanced featur es are included to help you set up surveillan ce or web attraction applications. VPort 2310 is designed to provide stability, robu stness, ease-of-use, and flexibility. The following topi[...]

VPort 2310 User’s Manual Introduction 1-2 Overview VPort 2310 is a 1-channel Video Server that adopts the high perform ance MPEG4 com pression algorithm to enhance the effic iency of video t ransmission via the IP network. Equip ped with BNC video inp ut, image digitizer, i mage compressor (DSP) and 10/ 100 Mbps Et hernet connectivi ty, VPort 231[...]

VPort 2310 User’s Manual Introduction 1-3 with a free upgrade wizard included to facilitate firmware installation. Technical support for developers The high-performance Video Server can be integr ated into many app lications—without busting your budget—and the complete programming inte rface of MOXA ActiveX Control SDK makes the develope r’[...]

VPort 2310 User’s Manual Introduction 1-4 Typical Application IP: 19 2.168. 4.100 TCP/IP Serv er DI/ DO Analog Camer a http://192.168.4.100 Audio IP: 19 2.168. 4.100 TCP/IP Serv er DI/ DO Analog Camer a http://192.168.4.100 Audio Product Description Front Panel VIDEO IN AUDIO IN BNC video input The BNC vide o input is a 75 Ohm video por t for con[...]

VPort 2310 User’s Manual Introduction 1-5 Rear Panel COM (RS-232) 10/100 Mbps Ethernet 1: NETWORK 2: CONNECT 3: SERIAL 1 2 3 INPUT 12 VDC RESET COM RS-485 Relay Output Digtal Input NO C C: Common NO: Normal Open Network and Status LEDs Each time the Video Se rver starts up, it perform s a Power-On-Self-Test (POST) to examine each hardware mod ule[...]

VPort 2310 User’s Manual Introduction 1-6 General I/O terminal block + Data+ COM RS-485 - Data- NO Normal Open Max. 1A, 24 VDC o r 0.5A, 125 VAC Relay Output C COMMON Short with Normal Clos e at the initial state - DI- Digital Input + DI+ Max. 50 m A, 12 VDC The Video Server provides a very flexible genera l I/O interface that can be used with se[...]

VPort 2310 User’s Manual Introduction 1-7 Reset Button A recessed RESET button is provid ed for restor ing the system to the factory default settings. When the system fails to install properly, or ope rates abnormally, use the wrench includ ed in the package to reset the system back to its original status. The procedure is as follows: Step 1: Ins[...]

2 2 Chapter 2 Getting Started This chapter includ es information abou t how to install a VPort 2310 Video Server. The following topi cs are covered: ! Before Getting Started ! Hardware Installation ! Assigning an IP Address " DHCP Server Environment " Non-DHCP Server Environment " Assinging the IP Address Manually ! Mounting VPort 23[...]

VPort 2310 User’s Manual Getting Started 2-2 Before Getting Started In what follows, “user” refers to those who can access the Video Server, and “adm inistrator” refers to the person who knows the roo t password that allows chan ges to the Video Server’s configuration, in additio n to providing general access. Admi nistra tors should re[...]

VPort 2310 User’s Manual Getting Started 2-3 NOTE After powering on the VPort 2310, wait a few secon ds for the POST (Power On Self Test) to run. The IP address will be assi gned when the CONNECT LED is lit. Using IP Reporter 1. Run IPReporter.exe to search for the VPort. After the IP Reporter window open s, you may also click on the Search butto[...]

VPort 2310 User’s Manual Getting Started 2-4 3. Click on the VPort whose MAC address matches th e on e you just installed, and th en click on Link to the selected device to access the VPort via y our web browser. You will be able to modify VPort’s IP address and other se ttings when the VPort’s homepage op ens. Non-DHCP Server Environment If [...]

VPort 2310 User’s Manual Getting Started 2-5 Assigning the IP Address Manually To change the IP a ddress of VPort manually, access VPort’s web server, and then navi gate to the Configuration # Ne twork page to configure the IP address and other network settings. Uncheck the Reset IP address at next boot to ensure that the IP address y ou assign[...]

3 3 Chapter 3 Accessing VPort 2310 for the First Time This chapter includes inform ation about how to access VPort 2310 Video Serv er for the first time. The following topi cs are covered: ! Accessing VPort 2310 " Opening Your Browser " Authentication " Installing the Plug-in Application ! Functions Featured NPort’s Homepage "[...]

VPort 2310 User’s Manual Accessing VPort 2310 Video Serv er for the First Time 3-2 Accessing VPort 2310 Opening Your Browser Open your browser, type the VPort’s IP address in the Address box, and then press Enter . Authentication After opening your browser and typ ing the VPort’s IP address, you will be requested to enter the User name and th[...]

VPort 2310 User’s Manual Accessing VPort 2310 Video Serv er for the First Time 3-3 NOTE The MAC address is located on th e VPort 2310’s back panel. It is also shown in the IP Reporter window after the VPort has been located. Installing the Plug-in Application If you access the VPort for t he first time via a browse r that supports server pus h [...]

VPort 2310 User’s Manual Accessing VPort 2310 Video Serv er for the First Time 3-4 Functions Featured on VPort’s Homepage PTZ Camera Control Custom PTZ Camer a Commands PTZ Camera Control Custom PTZ Camer a Commands Logo and Host Name The default l ogo is Moxa’s l ogo, and the host name is VPo rt 2310 Vide o Server. For c ustomized usage, the[...]

VPort 2310 User’s Manual Accessing VPort 2310 Video Serv er for the First Time 3-5 Relay Output Control VPort 2310 Vi deo Server has 1 DI/DO for exte rnal devices, such as sensors and alarm s. If external devices are attached to the digital output, admin istrators or permitted users can click on Open to short the Co mmon and Normal Open pins of t[...]

VPort 2310 User’s Manual Accessing VPort 2310 Video Serv er for the First Time 3-6 selected protocol will be recorded in the user's PC and will be used for the next connection. If the networ k environm ent is changed, o r you want to refresh the web b rowser, manual ly select the UDP prot ocol, save, and the n return HOME t o re-connect.[...]

4 4 Chapter 4 System Configuration After installing the hardware, the next task requ ired is to configure VPort 2310’s settings.You may use one of three confi guration methods: via web access, via FTP, and via Telnet. This chapter include s the following sections: ! System Configuration Via Web Access " System " Security " Network [...]

VPort 2310 User’s Manual System Configuration 4-2 System Configuration Via Web Access System confi guration can be done rem otely with Internet Expl orer via the Web Server. Alternatively, administrators may type the system configuration URL, “http://<IP address of Video Server>/setup/config.html”, to enter the configura tion page direc[...]

VPort 2310 User’s Manual System Configuration 4-3 Date and Time The default setting for Date and Time is Keep current date and time . You may also choose from one of the following date and time configuration option s: 1. The easiest way to adjust the date and time is to make the VPort Sync with computer ti me . 2. Select the Manual option if you [...]

VPort 2310 User’s Manual System Configuration 4-4 Security Root password To change t he administrator’s password , type the new password in both the Root password box and Confirm password box. The passwords you enter will be displayed in asterisks for security reasons. The maxi mum string l ength for a passw ord is 14 characters. After clicking[...]

VPort 2310 User’s Manual System Configuration 4-5 select control camera or contro l DO options for the demo account. Separating the dem o account from the prim ary users can prevent interfe rence with norm al operations. Network Reset network at next boot 1. $ Reset netw ork at next boot In this case, the installation process will be ru n again w[...]

VPort 2310 User’s Manual System Configuration 4-6 NOTE VPort’s Network and Status LEDs can be used to determine if the VPort is transmitting and receiving data over t he network. Refer to Chap ter 1 to see how to i nterpret the Network and Status LEDs. General Administrators may need to modify the network settings to connect to an existing netw[...]

VPort 2310 User’s Manual System Configuration 4-7 NOTE Whenever the system reboots, a system log will be sent ou t via email or FTP to show the login status of VPort. The system log will be sent to the Sender email address if the SMTP server settings are correct. To send t he system log via FT P, t he SMTP server should be erased since the E-mail[...]

VPort 2310 User’s Manual System Configuration 4-8 NOTE If you make any changes to the settings on this web page, the system will restart to validate th ose changes. Make sure that every field i s correctly ty ped before clicking on Save. If the VPort fails to respond due to incorrect setting s, perform the installation procedu res again (as descr[...]

VPort 2310 User’s Manual System Configuration 4-9 Step 3 : Ke y in th e Host Name you applied for linking to VPort. Step 4 : Ke y in th e User name/E- mail and Password/Key to enable the service from the DDNS service provid er (based on the rules of DDNS websites). Step 5 : Click save to enable the DDNS configuration of VPort Universal PnP Checkm[...]

VPort 2310 User’s Manual System Configuration 4-10 Size There are 5 options for selecting image sizes: Video Size (unit: pixels) NTSC PAL Half 176 × 112 176 × 112 Half × 2 352 × 240 35 2 × 288 Standard 352 × 240 352 × 288 Standard × 2 704 × 480 704 × 576 Double 704 × 480 704 × 576 NOTE Half × 2 consum es the same file size and ba ndw[...]

VPort 2310 User’s Manual System Configuration 4-11 NOTE The default video quality contro l setting is Fixed bit rate at 384 Kbps. At this bandwidth, the image quality is good under m ost c onditions if the FPS is near 30 and the video size is normal. But the image quality, FPS, and bandwidth are influenced sign ificantly by the network throughput[...]

VPort 2310 User’s Manual System Configuration 4-12 run the installation process again to relocate the VPor t’s IP address . Motion Detection Three areas can be selected for confi guring VPort 2310’s VMD (video motion detection) fu nction. The VMD alar m will only be triggered whe n the VM D conditions in these 3 specific areas are met. Each a[...]

VPort 2310 User’s Manual System Configuration 4-13 that it fits the desired VMD area. Step 3: Use Window Name to assign a name to this VMD window (refer t o the Trigger Condition in the Configuration/Application pa ge). Step 4: Set up the Sensitivity and Percentage paramet ers by moving the percentage curs or . Step 5: Click on the Save button to[...]

VPort 2310 User’s Manual System Configuration 4-14 Application NOTE After you set up the motion detection window, the Window name will be changed from “Undefined” to the name you assi gned it. VPort 2310 Video Serv er provides 3 majo r applications. 1. Weekly schedule : Administrators can set up the Applicati on schedule by weekly d ay and ti[...]

VPort 2310 User’s Manual System Configuration 4-15 Step 1: Choose the operation period ○ All the time except for the above schedule ○ Weekly schedule □ Sun □ Mon □ Tue □ Wed □ Thu □ Fri □ Sat snapshot begi n 0 0:00:00 [hh:mm:ss] snapshot end 00:00:00 [hh:mm:ss] Step 2: Choose the application □ Event op eratio n □ Sequential [...]

VPort 2310 User’s Manual System Configuration 4-16 Weekly schedule The Weekly schedule is provided fo r daily secur ity applications. Administrators can select any weekday from Monday to Friday wi th the daily schedule set from 9 am to 6 pm when no one is available to perform event checking. If the security system is installed in an office for wh[...]

VPort 2310 User’s Manual System Configuration 4-17 a. Trigger output al arm . Administrators can set the trigger output alarm when the DI or Video Motion Detection conditions are met. Check the box of the listed action to enable the triggered outpu t alarm. b. Upload sn apshot . Administrators can set the upload snapshot action when the DI or Vid[...]

VPort 2310 User’s Manual System Configuration 4-18 Interface mode The COM port supports 2 serial interfaces , althou gh only one interface can be use d at a time. Depending on the interface used by the atta ched device, administrators must set the Interface mode to either RS-232 or RS-485. NOTE The RS-232 interface is used via the DB9 COM po rt, [...]

VPort 2310 User’s Manual System Configuration 4-19 Custom commands VPort 2310 Video Server provides 5 custom commands in addition to the general pan, tilt, zoom, and preset func tions. Adm inistrators can clic k on Custom Command to configure, and refer to the manual enclosed with the attach ed PTZ camera to set up fr equently-used functions. The[...]

VPort 2310 User’s Manual System Configuration 4-20 Custom Camera Settings If the PTZ camera’s driver is not in the list, the administrator can select the custom camera from the Select Camera driver menu to p rogram the PTZ ca mera with ASCII code . A custom cam era window will pop up when the Setting for Custom Camera button is clicked. Input t[...]

VPort 2310 User’s Manual System Configuration 4-21 Homepage Layout VPort 2310 Video Ser ver allows ad ministrators to customize the layou t of the Video Server’s homepage. Logo figure 1. Select the bla nk option to hide the logo that appears in the up per-left corner of the homepage. 2. The “default” logo is the MOXA logo. 3. An external lo[...]

VPort 2310 User’s Manual System Configuration 4-22 View log file The system log contains useful information, including curren t system configuration and activity history with timestamp for tracking. View parameters Clicking on “View parameters” allows you to vi ew all system parameters, which are listed by category. The content is the s ame a[...]

VPort 2310 User’s Manual System Configuration 4-23 Factory default This function is used to restore the Video Server to its factory default settings, so that any ch anges that were made previously will be lost. After clicking OK , the system will restart. Note that it will take some time for the restore action to finish. You will need to run th e[...]

VPort 2310 User’s Manual System Configuration 4-24 of the field, a nd the bold italic characters are the options for the field. Video Server Initial Configuration file [SYSTEM] <reset system> YES or NO <host name> VPort 2310 Video Ser ver string with m aximum of 40 c haracters <serial number> 0002D1005689 read-only <software [...]

VPort 2310 User’s Manual System Configuration 4-25 (10) (11) (12) (13) (14) (15) (16) (17) (18) (19) (20) (21) <language> en Current Lan guage, read-onl y <ptzenabled> 0 read-only <NTP Update Interval> 0 0-Hourly, 1-daily, 2-weekly, 3-monthly [LAYOUT] <font color> 0 -black, 1- white, 2 -green, 3 -maroo n, 4 - 1 olive, 5- n[...]

VPort 2310 User’s Manual System Configuration 4-26 <subnet mask> 255.255.255.0 standard IP format <gateway ip> 0.0.0.0 standard IP format <primary name ser ver> 0.0.0.0 standard IP format <secondary nam e server> 0.0.0.0 standard IP format <ntp en abled> NO or YES <network timing serv er> IP address or domain n[...]

VPort 2310 User’s Manual System Configuration 4-27 string with m aximum of 14 c haracters <backup ftp init path> string with m aximum of 40 c haracters <backup ftp passive> NO or YES <http server port> 80 or 1024 to 65535 <control cha nnel port> 5001 1024 to 65535 <audio channe l port> 5002 1024 to 65535 <video ch[...]

VPort 2310 User’s Manual System Configuration 4-28 0 between 5 and –5 <contrast> 0 between 5 and –5 <hue> 0 between 5 and –5 <saturation> 0 between 5 and –5 <rate control> YES or NO <bit rate> 384K values :64k, 128k, 256k, 384k, 512k, 768k, 1000k, 1200k <frame rate> 30 values: 1, 2, 3, 5, 10, 15, 20 , 2[...]

VPort 2310 User’s Manual System Configuration 4-29 string with m aximum of 60 c haracters DOWN string with m aximum of 60 c haracters LEFT string with m aximum of 60 c haracters RIGHT string with m aximum of 60 c haracters TELESCOPE string with m aximum of 60 c haracters WIDE string with m aximum of 60 c haracters NEAR string with m aximum of 60 [...]

VPort 2310 User’s Manual System Configuration 4-30 status is not recorded. Adm inistrators can type the “debug” comm and to examine in-de pth core debugging information. T his causes Vide o Server to start dumping the detailed debug ging information while the system is runn ing. This is useful f or examining if any errors have occu rred when [...]

5 5 Chapter 5 Advanced Applications This chapter will introduce mo re advanced applicatio ns. The following topics are covered in this chapter: ! Capturing Up-to-date Still Images " Getting snapshot via URL " Getting snapshot via FTP ! Video Embedded in Customers’ Homepage ! Download Event-triggered Snapshots " Getting triggered sn[...]

VPort 2310 User’s Manual Advanced Applications 5-2 Capturing Up-to-date Still Images Getting snapshot via URL Administrators and users can use a specific URL to capture the current still image. URL http://<IP of V ideo Serv er>/cgi-bin/video.jpg Getting snapshot via FTP Administrat ors and users can log in to the Vi deo Server FTP daem on t[...]

VPort 2310 User’s Manual Advanced Applications 5-3 Download Event-triggered Snapshots There are three video image fi les for the vide o ch annel of three stages: pre-alarm , the moment when triggered, and post-alarm. Only the snaps hots captured by the last event are pre served. Administrator and users can use FT P or URL to get the saved snapsho[...]

VPort 2310 User’s Manual Advanced Applications 5-4 URL Commands for DI/DO & Camera’s Actions Setting Query status of digital inputs /setup/getdi.cgi V ideo Server will return status of four digital inputs in on e line. Drive digital outputs /setup/setdo.cgi? do=<state> Where state is H, L. H means NC connected with COMMON and L mean s[...]

VPort 2310 User’s Manual Advanced Applications 5-5 Sending commands to devices attached to the COM port This URL applies to the attached serial po rt device including su pported PTZ cam eras or non-supported custom camera. Note that the serial port settings of custom cameras must be correctly defined in advance. /cgi-bin/senddata.cgi?data=123456,[...]

6 6 Chapter 6 Upgrading System Firmware Customers can check the appropri ate product page on Moxa’ s website to download the latest firmware. Onl y administrators can upgra de the system firmware of V ideo Server . The following topics are covered in this chapter: ! Using Upgrade Wizard to Upgrade Firmware ! Using FTP to Upgrade Firmware[...]

VPort 2310 User’s Manual Upgrading System Firm wa re 6-2 Using Upgrade Wizard to Upgrade Firmware Step 1 : Run the Upgrade Wizard (.exe) included in the product CD Step 2 : Type the web ad dress of the Vide o Server whose firmware yo u want to upgrade, an d then type the administrator password. Click on Next to proceed. Step 3 : The program will [...]

VPort 2310 User’s Manual Upgrading System Firm wa re 6-3 NOTE The power supply of VPor t 2310 Video Server should no t be turned off when th e Upgrade Wizard is upgrading th e firmware. Otherwise, th e firmware upgrade will fail, and you will need to return the video server to Moxa for repai r. Using FTP to Upgrade Firmware Step 1 : Use the FTP p[...]

7 7 Chapter 7 Troubleshooting This chapter describes some problems that mig ht occur during in stallation or operation, and provides the basic solutions to those problems. The following topics are covered in this chapter: ! Power On Self Test (POST) ! Frequently Asked Questions[...]

VPort 2310 User’s Manual Troubleshooting 7-2 Power On Self Test (POST) After the power has been turned on, Video Server will perform a self-diagnostic to detect any possible hardware defects. The statu s LEDs will blink during the POST, and will k eep blinking until the POST has finished , or a fatal error is det ected. If either status LED indic[...]

VPort 2310 User’s Manual Troubleshooting 7-3 Q: What is the plug-in for? A: The plug-in provided by Video Server is used to display motion pictures on versions o f Internet Explorer that do not support server push techn ology. If your syste m does not allow installatio n of any plu g-in software, t he security level of the web br owser may need t[...]

VPort 2310 User’s Manual Troubleshooting 7-4 Q: How can I keep the Video Server as private as possi ble? A: The Video Server is designed for surveillance purposes and ha s many flexible interfaces. The user authentication and special confirm ation in installation can keep the Video Server from unauthorized a ccess. You may al so change the HTTP p[...]

A A Appendix A URL Commands of Video Server Video Ser ver can be easily int egrated with exi s ting websites or web control applicatio ns using convenient URLs. This section lists the comman ds in URL format corresponding to the basic functions of Vi deo Server. Some RFC stand ards related to HTML ma y be a good reference for implem entation of the[...]

VPort 2310 User’s Manual URL Commands of Video Server A-2 System Resource URL Some im ages are used on the homepage when the hom epage layout is i n image mode. Administ rators may use the f ollowing links t o show the im ages saved on V ideo Server on anot her page. To cha nge the logo or th e background im ages referenced by the URL, refer t o [...]

VPort 2310 User’s Manual URL Commands of Video Server A-3 Network configuration URL URL: /setup/net work.cgi Name Value Description YES enab le installation at next boot reset NO disable installation at next boot ip <IP addres s> V ideo Server's IP address subnet <IP address> subnet mask router <IP address>w defaul t gatewa[...]

VPort 2310 User’s Manual URL Commands of Video Server A-4 Video configuration URL URL: /setup/vi deo.cgi Name Value Description text <text string shorter th an 15 characters> enclose caption B/W set encoder to monochrome color <other than B/W> set encoder to color 1 half 2 half x 2 3 normal 4 Normal x 2 size 5 double fixb fix bit rate[...]

VPort 2310 User’s Manual URL Commands of Video Server A-5 Image quality configuration URL URL: /setup/image.cgi Name Value Description brightness <-5 ~ 5> adjust bri ghtness of im age contrast <-5 ~ 5> adjust contrast of image hue <-5 ~ 5> adjust hue of image saturation <-5 ~ 5> adju st saturation of image preview <not [...]

VPort 2310 User’s Manual URL Commands of Video Server A-6 Custom camera configuration URL URL: /setup/cust om.cgi Name Value Description baud <integer> set baud rate of COM data <integer> set data bits of COM 1 set 1 stop bit of COM stop 2 <other than 1> set 2 stop b its of COM None set parity check of COM to none Odd set parity[...]

VPort 2310 User’s Manual URL Commands of Video Server A-7 Homepage layout configuration URL URL: /setup/l ayout.cgi Name Value Description blank hide logo def use default logo cuslogo url use image from URL logourl <text string shorter than 80 characters> URL of image for logo linkurl <tex t string shorter than 80 characters> URL to l[...]

B B Appendix B Settings of Supported PTZ Cameras Since the COM port settings can be adj usted to other than the default settin gs, check the correct default settings for the attache d camera. Camera model Baud rate Data bits Stop bit Parity bit Sony VISC A 9600 8 1 None Canon VC-C 1 9600 8 2 None Canon VC-C 3 9600 8 2 None Canon VC-C 4 9600 8 1 Non[...]

C C Appendix C Camera Control Cable The included cable can be used to control m oto rized cameras of desktop types fr om Sony and Canon. The pin assignment is illustrated in the following chart. T o con trol cameras of another brand, chec k the user ’ s manual of the motori zed cam era to see if the pi n assignment of the c ontrol cable is approp[...]

D D Appendix D Time Zone Table The hour offsets for different time zones are shown below . Y ou will need this information when setting the time zon e in automatic date/time synchron ization. GMT stands for Greenwich Mean T ime, which is the global time that all time zo nes are measured from. (GMT -12:00) International Date Line W est (GMT -11:00) [...]

VPort 2310 User’s Manual Time Zone Table D-2 (GMT+02:00) Harare, Pretoria (GMT+02:00) Helsinki, Kyiv , Riga, Sofia, T allinn, V ilnius (GMT+02:00) Jerusalem (GMT+03: 00) Baghda d (GMT+03:00) K uwait, Riyadh (GMT+03:00) Mo scow , St. Petersburg, V o lgograd (GMT+03: 00) Nairobi (GMT+03: 30) T ehran (GMT+04:00) Abu Dhabi, Muscat (GMT+04:00) Baku, T[...]

E E Appendix E Technical Specifications Technology Video Inp uts (BNC) 1 Audio In puts (RCA) 1 mono ( 24 Kbps wide band audio c oding) NTSC/PAL Auto-sensi ng Network Protocols TC P, UDP, HTTP, SMTP, FTP, Telnet, NT P, DNS, DDNS, DHCP, UPnP Ethernet Auto-sensing 10/100 Mbps Video Video Com pression MPEG4 Video Res olution NTSC : Up to 30 frames at 1[...]

VPort 2310 User’s Manual Technical Specifications E-2 Mechanical Dimensi ons (W x D x H ) 72.25 x 106 x 50 mm Weight 420 g Installation DIN-Rail Mounting, Wall Mounting Power Requirements Input 6-15 VDC min.15W Consum ption near 4.2W Environm ental Operating Tem perature 0 to 60°C (32 to 140°F) Storage Temperature -30 to 70°C (-40 to 158°F) H[...]

F F Appendix F Service Information This appen dix shows you how to contact M oxa for inform ation about thi s and other products, and how to repo rt problems. In this appendix, we cover the fo llowing topics. ! MOXA Internet Services ! Problem Report Form ! Product Return Procedure[...]

VPort 2310 User’s Manual Service Information F-2 MOXA Internet Services Customer satisfaction is our num b er one concern, and to ensure that c ustomers receive the full benefit of ou r products, Mo xa Internet Servi ces has been set up to p rovide technical sup port, driver updates, product info rmation, and user’s manua l updates. The followi[...]

VPort 2310 User’s Manual Service Information F-3 Problem Report Form MOXA VPort 2310 Customer name: Comp any: T el: Fax: Email: Date: 1. Moxa Product: & VPort 2310 2. Serial Number: ___________ ______ Problem Desc ription: Please describe the symptom s of the problem as clearly as possible, including any error messages you see. A clearly writ[...]

VPort 2310 User’s Manual Service Information F-4 Product Return Procedure For product repair, excha nge, or refun d, the customer m ust: ' Provide e vidence of original p urchase. ' Obtain a Product Return Agreement (PRA) from the sales representative or dealer. ' Fill out the Problem Report Form (PRF). Include as much detail as po[...]