Moxa Technologies CP-118EL manual

PCI Express Board User ’ s Manual Multiport Serial Board for PCI Express Bus First Edition, April 2006 www .moxa.com/product MOXA Technologies Co., Ltd. Tel: +886-2-8919-1230 Fax: +886-2-8919-1231 Web: www.moxa.com MOXA Technical Support World wide: support@moxa.com.tw The Americas support@ moxa.com[...]

PCI Express Board User’s Manual The software d escribed in this m anual is furnished u nder a license agreement and may be used only in accordance with the term s of that agreement. Copyright Notice Copyright © 2006 MOXA Technologies Co., Ltd. All rights reserved. Reproducti o n without permissi on is pr ohi bited. Trademarks MOXA is a reg ister[...]

Table of Contents Chapter 1 Introduction .................................................................................................. 1-1 Overview.................................................................................................................................. 1-2 Applications ..................................................[...]

CP-104EL Spec ifications............................................................................................. A-2 PCI Express ............................................................................................................................ A-3 MOXA UAR T ............................................................................[...]

1 1 Chapter 1 Introduction MOXA ’ s PCI Express serial boards meet the ne w slot standard for e xpansion boards, an d work with any PCI Express slots. The boards have multiple RS-232/42 2/485 serial port s for connecting data acquisition equ ipment and o ther serial devices to a PC. This chapter covers the following topics:  Overview  Appli[...]

PCI Express Board User’s Manual Introduction 1-2 Overview MOXA ’ s new PCI Express Multiport Serial Boards, named CP-1 18EL, CP-168EL, an d CP-104EL, are designed for POS and A TM applications an d for use by indust ri al a ut o m a t ion syst em manufacturers and system integrators. T he boards are compatible with all popu lar operating system[...]

PCI Express Board User’s Manual Introduction 1-3 Applications The PCI Expre ss boards are suita ble for many dif ferent appli cations, including: y Internet/Intranet Connection s y Remote Access y Multi-user Applications y Industrial Automation y Office Automation y Telecomm unications y PC-based Ve nding Machines an d Kiosks y POS (Poi nt-of-Sal[...]

PCI Express Board User’s Manual Introduction 1-4 Installation Flowchart The following flowchart provides a brief summary o f the procedure you should fo llow to install the PCI Express boards and also provides referen ces to chapters with more detailed informatio n: Use the onboard DIP Switches to select the data transm ission mode for ea ch port[...]

2 2 Chapter 2 Hardware Installation This chapter describes the PCI Express Series ha rdware i nstallation proce dure. Since the BIOS automatically assigns the PCI Expr ess board’ s IR Q number and I /O addresses, you must plug in the board before installing the driver . This chapter covers the following topics:  CP-118EL Dimensions  DIP Swi[...]

PCI Express Board User’s Manual Hardware Installation 2-2 CP-118EL Dimensions 132 mm (5.20 in) 51.65 mm (2.03 in) MU860 TX2 RX1 RX2 Tx3 Rx3 Tx4 Rx4 Tx5 Tx6 Rx5 Rx6 Tx7 Rx7 Tx8 Rx8 TX1 DIP 12345678 ON DIP 12345678 ON DIP 12345678 ON S1 S2 S3 Mode S1 S2 S3 RS-232 RS-422 ON ON OFF Mode S1 S2 S3 4-WIRE RS-485 2-WIRE RS-485 OFF OFF OFF OFF ON OFF 46.9[...]

PCI Express Board User’s Manual Hardware Installation 2-3 CP-168EL Dimensions 102 mm (4.02 in) MU860 TX2 RX1 RX2 Tx3 Rx3 Tx4 Rx4 Tx5 Tx6 Rx5 Rx6 Tx7 Rx7 Tx8 Rx8 TX1 67.21 mm (2.65 in) 54.45 mm (2.14 in) 62.71 mm (2.47 in) 46.9 mm (1.85 in) 121 mm (4.76 in) CP-104EL Dimensions 100 mm (3.94 in) 54.51 mm (2.15 in) MU860 TX2 RX1 RX2 Tx3 Rx3 Tx4 Rx4 T[...]

PCI Express Board User’s Manual Hardware Installation 2-4 Plugging the Board into an Expansion Slot Since the BIOS automatically assigns the PCI Expr ess board’ s IRQ number and I/O addresses, you must plug t he board into one of the comput er ’ s expansion slots be fore installing the driver . St e p 1 : Power off the PC. WARNING To avoid da[...]

3 3 Chapter 3 Software Installation This chapter gives installation, configu r ation, and updat e/removal procedu res for the driver f or W indows 2000, W indows 2003/XP (32-bit/64-bit), DOS, Linux (32-bit/64-bit), and SCO. Before proceeding with the so ftware installation, comple te th e hardware installation discussed in the previou s chap ter , [...]

PCI Express Board User’s Manual Serial Programming Tools 3-2 Windows Drivers MOXA provides drivers that allow you to use the following serial boar d products under W indows 2003/XP/2000, W indows 98/95 , and W indows NT . W indows 95/98/NT do not support PCI Express drivers. y PCI Express Boar ds: CP-118EL, CP-168EL, CP-104EL y Universal PCI Boar[...]

PCI Express Board User’s Manual Serial Programming Tools 3-3 WARNING If you are i nstalling a PCI E xpress board on an ASUS A8N Series (AMD CPU) motherboard and the installation process hangs the first time, then restart the PC to reinstall it. NOTE The following steps use CP-118EL as an exa mpl e. The installation process for CP-168EL and CP-104[...]

PCI Express Board User’s Manual Serial Programming Tools 3-4 2. The W elco m e to the Fo u nd New Har dware W izar d window will open au to matically . This window will offer t o conn ect to the W indows up date site to search for a driver . Select No, not at this time an d click Next to continue. 3. Select Install fr om a list or specific locati[...]

PCI Express Board User’s Manual Serial Programming Tools 3-5 4. Select Search for the bes t driver in these locations , select Include this l ocation in the search , and then click Browse . If the system is a 32-bit (x86) platform, navigate to the CP-1 18ELSoftw ar eWi n dows XP_2003x 86 folder on the CD. If the system is a 64-bit (x64) platf[...]

PCI Express Board User’s Manual Serial Programming Tools 3-6 5. W ait while th e installation wizard searches fo r the correct drivers. T he next window that opens cautio ns you that altho ugh this softwa re has not passed W indows Logo test ing, the driver has been tested and shown that it can suppo rt the W indows OS. Click Continue Anyway to p[...]

PCI Express Board User’s Manual Serial Programming Tools 3-7 7. The next window shows the m odel name of the boa rd, and indicates t hat W indows has completed the driver installation. Click Finish to proceed with the rest of the installation procedure. 8. The Found New Hardwar e W izard window will open to help you in stall the driver for MOXA P[...]

PCI Express Board User’s Manual Serial Programming Tools 3-8 9. Select Install fr om a list or specific location (Advanced ) , and th en click Next to procee d. 10. Select Sear ch for the best driver in these l ocations , select Include this location in the search , and then click Browse . If necessary , use the Browse button to navigate to the [...]

PCI Express Board User’s Manual Serial Programming Tools 3-9 The following f igure shows the p ath for x64. 11. W ait while the installatio n wizard searches. The next window that opens cau tio ns you that although this software has not passed W indows Logo testi ng, the driver has bee n tested and shown that i t can support the W indows OS . Cli[...]

PCI Express Board User’s Manual Serial Programming Tools 3-10 12. W ait while the wizard installs the so ftware. 13. After all files have been copied to the system, the Completing the Found New Hardware Wiz ar d window will open to ind icate th at it has finished installing Port 0 . Click Finish to proceed with the rest of t he installation.[...]

PCI Express Board User’s Manual Serial Programming Tools 3-11 14. Repeat S tep 7 thro ugh Step 11 for each of the rem aining seven po rts. The la st port to be installed will be MOXA Po rt 7, as shown in the following fig ure. 15. The Found Ne w Hardw ar e balloon will reappear to inform you that the hardware was installed successfully .[...]

PCI Express Board User’s Manual Serial Programming Tools 3-12 Configuring the Ports After the driver has been installed, use Device Ma nager to configure the CP-1 18EL serial ports. 1. Click St a r t Æ Settin gs Æ Control Panel Æ System , select the Hard ware tab, an d then click Device Manager .[...]

PCI Express Board User’s Manual Serial Programming Tools 3-13 2. Expand the Multi-port serial adapters tab, right click MOX A CP-1 18EL Series (PCI Express Bus) , and then click Pr operties to open t he board’ s configurat ion panel. 3. Click the port you would like to configu re to highlight it, and then click Port Setting .[...]

PCI Express Board User’s Manual Serial Programming Tools 3-14 4. Select a COM num ber for the port fr om the Port Number pull-down list. 5. Select the Auto Enumerating COM Number option to map subsequent ports automatically . The port numbers will be assigned in sequence. For example, if COM 3 is assigned to Port 1, then COM 4 (if not already occ[...]

PCI Express Board User’s Manual Serial Programming Tools 3-15 Using MOXA PComm Utility The PComm Diagnostic progr am is a useful tool for checking the status of MOXA ’ s multipo rt boards. The program can be used to test i ntern al and external IRQ, TxD/RxD, UAR T , CTS/R TS, DTR/DSR, etc. Use this program to ensure th at your MOXA boards and p[...]

PCI Express Board User’s Manual Serial Programming Tools 3-16 Using Event Log To u s e t h e Event Log to check the installation of your MOXA boards, click St a r t Æ Settings Æ Control P anel Æ Administrative T ools Æ Event V iewer to en ter the Event V iewer utility . Look under the System catego ry to find the latest information relevant t[...]

PCI Express Board User’s Manual Serial Programming Tools 3-17 3. The Device M anager window refreshes a utomatically , show ing that the driver and ports for the CP-1 18EL Series board have been rem oved . Windows 2000 In this section, we descri be the instal l a t ion p roce dure for W indows 2000. W indows 2000 supports up to 256 serial ports, [...]

PCI Express Board User’s Manual Serial Programming Tools 3-18 1. After plugging the board in to an ex pansion slot and powerin g on your PC, W indow s 2000 will automatically detect the ne w bo ard, and the Found New Hardwar e window will be displayed for a mom ent or two. 2. When the W elcome to the Found New Hardwar e Wiz ard window opens, clic[...]

PCI Express Board User’s Manual Serial Programming Tools 3-19 3. Select Search for a suitable driver for my device (recommended) , and then click Next to continue. 4. Select Specify a locati on and then click Next to continue.[...]

PCI Express Board User’s Manual Serial Programming Tools 3-20 5. Navigate t o the CP-1 18ELSoftwa reW indows 2K folder on the software CD, and t hen click OK to conti nue. 6. Click Next to copy the driver files to your system.[...]

PCI Express Board User’s Manual Serial Programming Tools 3-21 7. The next window that opens cautions you t hat although thi s software has not passed W indows Logo testing, the driv er h as been tested and shown that it can sup port the W indows OS. Click Ye s to proceed. 8. W ait while th e files ar e copied to your hard drive.[...]

PCI Express Board User’s Manual Serial Programming Tools 3-22 9. The next window shows the m odel number of t he board, and indicates t hat W indows has completed the driver installation. Click Finish to continue with the rest of the installatio n procedure. 10. The Found New Hardw ar e W izard window will open to help you in stall the driver for[...]

PCI Express Board User’s Manual Serial Programming Tools 3-23 11. Select Sear ch for a suitable driver for my device (recommended) , and then click Next to continue. 12. Select Specify a loca ti on and then click Next to continue.[...]

PCI Express Board User’s Manual Serial Programming Tools 3-24 13. Navigat e to the CP-1 18ELSoftwareWindows 2K folder on the software CD, and t hen click OK to conti nue. 14. W ait while the installation wizard searches.[...]

PCI Express Board User’s Manual Serial Programming Tools 3-25 15. The ne xt window that ope ns cautions yo u that although thi s software has not passed W indows Logo testing, the driv er h as been tested and shown that it can sup port the W indows OS. Click Ye s to proceed. 16. W ait while the files are cop ied to your hard drive.[...]

PCI Express Board User’s Manual Serial Programming Tools 3-26 17. After all files have been copied to the system, the Completing the Found New Hardware Wiz ar d window will open to ind icate th at it has finished installing Port 0 . Click Finish to proceed with the rest of t he installation.[...]

PCI Express Board User’s Manual Serial Programming Tools 3-27 Configuring the Ports After the driver has been installed, use Device Ma nager to configure the CP-1 18EL serial ports. 1. Click St a r t Æ Settin gs Æ Control Panel Æ System , select the Hard ware tab, an d then click Device Manager .[...]

PCI Express Board User’s Manual Serial Programming Tools 3-28 2. Expand the Multi-port serial adapters tab, right click MOX A CP-1 18EL Series (PCI Express Bus) , and then click Pr operties to open t he board’ s configurat ion panel. 3. Basic inf ormation about t he board is displ ayed on the General page. Click the Ports Configuration tab to c[...]

PCI Express Board User’s Manual Serial Programming Tools 3-29 4. Click the port you would like to configu re to highlight it, and then click Port Setting . 5. Select a COM num ber for the port fr om the Port Number pull-down list. 6. Select the Auto Enumerating COM Number option to map subsequent ports automatically . The port numbers will be ass[...]

PCI Express Board User’s Manual Serial Programming Tools 3-30 Tx FIFO Rx FIFO High 128 120 Middle 64 60 Low 1 1 Unit: Bytes 9. Click OK to save the port settings, and th en click OK in th e Property window to finish the port settings procedure. Using MOXA PComm Utility The PComm Diagnostic progr am is a useful tool for checking the status of MOXA[...]

PCI Express Board User’s Manual Serial Programming Tools 3-31 NOTE You can downl oad the PComm Lite software for free from MOXA’s website at www.moxa.c om/support/f ree_downloads. htm . Using Event Log To u s e t h e Event Log to check the installation of your MOXA boards, click St a r t Æ Settings Æ Control P anel Æ Administrative T ools Æ[...]

PCI Express Board User’s Manual Serial Programming Tools 3-32 3. The Device M anager window refreshes a utomatically , show ing that the driver and ports for the CP-1 18EL Series board have been rem oved . Non-Windows Drivers Drivers are provid ed for DOS, Linux, and SCO. DOS MOXA DOS API-232 is a software package that assist s users in developi [...]

PCI Express Board User’s Manual Serial Programming Tools 3-33 NOTE The following pro cedure shows how to install th e CP-168EL driver under DOS. Installing the Driver 1. Run the installation program, DOSINST .EXE from the So ftwareDOS folder on the Documentation a nd Software CD. Specify the ta rget API-232 d irecto ry (e.g. C:MOXA) to which t[...]

PCI Express Board User’s Manual Serial Programming Tools 3-34 3. A window will open displaying basic configuration information for all bo ards of this type currently installed in the system. Press PgDn to configure the port settings. 4. Y ou may enter or modify the setti ngs of each port at this stage. The values displayed first are the port’ s[...]

PCI Express Board User’s Manual Serial Programming Tools 3-35 This convenient fun ction allows you to edit the configuratio n of sev eral ports at one time as a group. Loading the Driver After completing the setup procedure, run BINDP-DR V .EXE from the DOS prompt to load the driver . The driver will automatically detect the boards that have alr[...]

PCI Express Board User’s Manual Serial Programming Tools 3-36 NOTE The following pro cedure shows how to install th e CP-118EL driver under Linux . Execute the fol lowing comm ands from the Li nux prompt: 1. #mount /dev/cdrom /mnt/cdrom #cd / #mkdir moxa 2. #cd moxa #cp /mnt/cdrom/<driver directory>/mxser.tgz . 3. #tar xvfz mxser.tgz 4. #cd[...]

PCI Express Board User’s Manual Serial Programming Tools 3-37 SCO MOXA provides drivers that allow you to use the following serial boar d products under SCO Unix. y PCI Express Boar ds: CP-118EL,CP-168EL, CP-104EL. y Universal PCI Boards: CP-118U, CP-16 8U, CP-104UL, CP-104JU, CP-102U , CP-102UL y PCI Boards: C168H/PCI, C104H/P CI, C104HS/PCI y I[...]

PCI Express Board User’s Manual Serial Programming Tools 3-38 5. The Basic C onfi gura tio n window will open next. Y ou can install up to four MOXA Smartio Multiport Serial Boards under SCO Unix /SCO Open Server . MOXA Smartio Family Installation Utility (V er 1.8) Smartio Family Basic Configuration Board No. Board T ype I/O Address Interrupt Bu[...]

PCI Express Board User’s Manual Serial Programming Tools 3-39 8. Press Enter to return to the main screen. Smartio Family Installation Utility (V er 1.8) Smartio Family Basic Configuration Board No. Board T ype I/O Address Interrupt Bus/Dev No. 1 CP-1 18EL AC00 5 2/13 2 None ---------- --- ------------ - ------------- 3 None ---------- --- ------[...]

4 4 Chapter 4 Serial Programming Tools MOXA provides an easy to use yet powerful serial prog r amming librar y , and communicatio n troubleshooting utilities under W indows 2000/XP/2003, Wi ndows 95/98, and W indows NT . The following sections provide details about the installation, the library , and the u tilities for various platforms. This chapt[...]

PCI Express Board User’s Manual Serial Programming Tools 4-2 MOXA PComm PComm, a pro fessional serial com munication tool fo r PCs , is a software package that runs under W indows NT/2000/XP/2003/9 5/98. PComm provides: y A powerf ul serial communi cation library that simplifies serial pr ogramming tasks f or most popular pr ogramming lang uages.[...]

PCI Express Board User’s Manual Serial Programming Tools 4-3 Monitor (for MOXA boards under Windows 2000/XP/2003) This useful port status monit oring program allows y ou to monitor data transmission of selected MOXA COM ports. The program monitors data transm issi on/receiving throughput, and communicat ion line status, with data updated and dis [...]

PCI Express Board User’s Manual Serial Programming Tools 4-4 Terminal Emulator Use T erminal Emulator to con nect to your PC’ s serial ports to check if data is being transmitted correctly . T erminal Emulator features multi-wind ows, and suppor ts VT100 and ANSI terminal types. Y ou can transfer data interactively , send patterns p eriodically[...]

5 5 Chapter 5 Pin Assignments T o select a PCIe board accessories please refer to the following table: PCIe Board Model Connector T ype Interface OPT8D+/OPT8-M 9+ Male DB9 OPT8B+/OPT8C+ Male DB25 CP-1 18EL OPT8A+/OPT8S+ Fem ale DB25 RS-232 RS-422/4-wir e RS-4 85 2-wire RS-485 OPT8D+/OPT8-M 9+ Male DB9 OPT8B+/OPT8C+ Male DB25 OPT8A+/OPT8S+ Fem ale D[...]

PCI Express Board User’s Manual Pin Assignments 5-2 CP-118EL The CP-1 18EL board has a fem ale SCSI VHDC I68 connector on the board, with various connection options availab le for connecting from the board to your serial devices. In this chapter , we provide pin assignments for the boar d side connector , as well as pin assignm ents for device si[...]

PCI Express Board User’s Manual Pin Assignments 5-3 RS-422 and 4-wire RS-485 Pin Signal Pin Signal Pin Signal Pin Signal 1 TxD6+(B) 18 TxD2+(B) 35 TxD7+(B) 52 TxD3+(B) 5 TxD6-(A) 22 TxD2-(A) 39 TxD7 -(A) 56 TxD3-(A) 6 RxD6-(A) 23 RxD2-(A) 40 RxD7-(A ) 57 RxD3-(A) 8 RxD6+(B) 25 RxD2+(B) 42 RxD7+(B) 59 RxD3+(B) 9 GND 26 GND 43 GND 60 GND 10 RxD4+(B[...]

PCI Express Board User’s Manual Pin Assignments 5-4 Male DB25 (OPT8B+/C+) 1 14 13 25 Pin RS-232 RS-422 / 4-w ire RS -485 2-w ire RS -485 2 TxD RxD+(B) Data+(B) 3 RxD TxD+(B) --- 4 RTS --- --- 5 CTS --- --- 6 DSR --- --- 7 GN D GND GND 8 DCD TxD-(A) --- 20 DTR RxD-(A) Data-(A) Female DB25 (OPT8A+/S+) 13 1 25 14 Pin RS-232 RS-422 / 4-w ire RS -485 [...]

PCI Express Board User’s Manual Pin Assignments 5-5 CP-168EL The CP-168EL board has a fem ale SCSI VHDC I68 connector on the boa rd, with various connection options availab le for connecting from the board to your serial devices. In this chapter , we give pin ass ignments for t he board side connect or , as well as pin assign ments for device sid[...]

PCI Express Board User’s Manual Pin Assignments 5-6 Device Side Pin Assignments Male DB9 (OPT8D+/OPT8-M9+) 15 69 Pin RS-232 1 DCD 2 RxD 3 TxD 4 DTR 5 GND 6 DSR 7 RTS 8 CTS 9 --- Male DB25 (OPT8B+/C+) 1 14 13 25 Pin RS-232 2 TxD 3 RxD 4 RTS 5 CTS 6 DSR 7 GND 8 DCD 20 DTR[...]

PCI Express Board User’s Manual Pin Assignments 5-7 Female DB25 (OPT8A+/S+) 13 1 25 14 Pin RS-232 2 RxD 3 TxD 4 CTS 5 RTS 6 DTR 7 GND 8 DCD 20 DSR Female DB25 (OPT8F+/Z+) Pin RS-422 2 RxD+(B) 3 TxD+(B) 7 GND 14 RxD-(A) 16 TxD-(A) Female DB25 (OPT8K+/I+) Pin RS-422 / 4-w ire RS -485 2-wire RS-485 2 RxD+(B) Data+(B) 3 TxD+(B) --- 7 GND GND 14 RxD-([...]

PCI Express Board User’s Manual Pin Assignments 5-8 CP-104EL Board Side Pin Assignments—Female DB44 RS-232 Port 3 Port 4 1 3 5 7 9 11 13 15 Port 1 Port 2 31 33 35 37 39 41 42 16 30 44 Port 1 Port 2 Port 3 Port 4 13 TxD 9 TxD 5 TxD 1 TxD 14 RxD 10 RxD 6 RxD 2 Rx D 15 RTS 11 RTS 7 RTS 3 RTS 28 CTS 24 CTS 20 CTS 16 CTS 29 DSR 25 DSR 21 DSR 17 DSR [...]

PCI Express Board User’s Manual Pin Assignments 5-9 Male DB25 (CBL-M44M25x4-50) 1 14 13 25 Pin RS-232 2 TxD 3 RxD 4 RTS 5 CTS 6 DSR 7 GND 8 DCD 20 DTR[...]

6 6 Chapter 6 Troubleshooting Common PCI Express Series problems and possible solutions are as follows. If you still h ave problems after reading this chapter , contact your dealer or MOXA for he lp, or use the Problem Report Form at the end of this manual to report problems to your dealer . General Troubleshooting 1. The MOXA PCI Express board can[...]

[...]

A A Appendix A Technical Reference Product Specifications CP-118EL Specifications Hardwar e Connectors SCSI VHDCI68 Comm . Controller MU860 (16C550C compatible) Interface Bus Interface PCI Express × 1 Number of Port s 8 Max No. of Boards 4 (only one IRQ require d) Signals RS-232 TxD, RxD, R TS, CTS, DTR, DSR, DCD, GND RS-422 TxD+ ( B), TxD-(A), Rx[...]

PCI Express Board User’s Manual Technical Reference A-2 CP-168EL Specifications Hardwar e Connectors SCSI VHDCI68 Comm . Controller MU860 (16C550C compatible) Interface Bus Interface PCI Express × 1 Number of Port s 8 Max No. of Boards 4 (only one IRQ require d) Signals RS-232 TxD, RxD, R TS, CTS, DTR, DSR, DCD, GND Performance Baudrate 50 bps t[...]

PCI Express Board User’s Manual Technical Reference A-3 Configuration Data Bits 5, 6, 7, 8 St op Bits 1, 1.5, 2 I/O address/IRQ BISO assigned Parity None, Even, Odd, Space, Mark Flow Control R TS/CTS, XON/XOFF Power and Environment Power Requirement 4 30 mA (3.3V) Operating T emperature 0 to 5 5 ° C (32 t o 132 ° F) Operating Humidity 5 to 95% [...]

B B Appendix B Service Information This appen dix shows you how t o contact MOXA for information ab out this and ot her products, and how to report problems. In this appendix, we cover th e fo llowing topics.  MOXA Internet Services  Problem Report Form  Product Return Procedure[...]

PCI Express Board User’s Manual Service Information B-2 MOXA Internet Services Customer satisfaction is our prim ary concern. T o ensure that customers r eceive the full benefit of our products, M OXA Internet Services has been set up to provide technical support, dri ver updates, product i nformation, and user ’ s manual up dates. The followin[...]

PCI Express Board User’s Manual Service Information B-3 Problem Report Form MOXA PCI Express Board Series Customer name: Comp any: T el: Fax: Email: Date: 1. MOXA Pr oduct:  CP-1 18EL  CP-168EL  CP-104EL 2. Serial Number: ______ _____ ______ Problem Desc ription: Please describe the symptoms of the pr oblem as clearly as possible, includ[...]

PCI Express Board User’s Manual Service Information B-4 Product Return Procedure For product repair , exchange, or re fund, the custom er must:  Provide evi dence of original purc hase.  Obtain a Product Return Agreement (PRA) from the sales representative or dealer.  Fill out the Problem Report Fo rm (PRF). Include as much detail as pos[...]