Multi-Tech Systems MT5600BAV.92 manual

MT5600BA/BL Series MT5600BA–V .92 MT5600BA–V .90 MT5600BL–V .90 Data/Fax Modem User Guide[...]

MultiModemII User Guide MT5600BA–V.92, MT5600BA–V.90, MT5600BL–V.90 P/N S000276C Revision C ©2003 by Multi-Tech Systems, Inc. All rights reserved. This publication may not be reproduced, in whole or in part, without prior expressed written permission from Multi-Tech Systems, Inc. Multi-Tech Systems, Inc. makes no representations or warrantie[...]

Contents 3 Multi-Tech Systems, Inc. MT5600BA/BL Series User Guide T able of Contents Chapter 1 - Description and Features ......................................................................... 5 Product Description .............................................................................................. 5 Features ..........................[...]

Contents 4 Multi-Tech Systems, Inc. MT5600BA/BL Series User Guide Chapter 7 - Troubleshooting ..................................................................................... 4 1 None of the Indicators Light ............................................................................... 41 The Modem Does Not Respond to Commands ...............[...]

5 Chapter 1 - Description and Features Multi-Tech Systems, Inc. MT5600BA/BL Series User Guide Congratulations on your purchase of the MultiModemII modem. You have acquired one of the finest intelligent data/fax modems available today from one of the world’s oldest modem manufacturers: Multi- Tech Systems, Inc. This user guide will help you instal[...]

6 Chapter 1 - Description and Features Multi-Tech Systems, Inc. MT5600BA/BL Series User Guide • Use this product only with UL- and CUL-listed computers. • To reduce the risk of fire, use only 26 AWG or larger telephone wiring. • Never install telephone wiring during a lightning storm. • Never install a telephone jack in a wet location unles[...]

7 Chapter 2 - Installation Multi-Tech Systems, Inc. MT5600BA/BL Series User Guide Turn off your computer. Placing the modem in a convenient location, connect it to your com puter’s serial port, to the telephone line, to your leased line, to AC power, and, optionally, to your telephone. VOLUME EIA RS232C LEASED LINE POWER PHONE or MultiModemII con[...]

8 Chapter 2 - Installation Multi-Tech Systems, Inc. MT5600BA/BL Series User Guide MT5600BL Only – Plug one end of a four-wire phone cable into the modem's LEASED jack; connect the other end to a four-wire leased line wall jack or terminals. Modems with a leased-line jack support the dial backup feature. For dial backup operation, plug one en[...]

9 Chapter 2 - Installation Multi-Tech Systems, Inc. MT5600BA/BL Series User Guide If you use Windows 98/Me/NT 4.0/2000/XP; you must install the modem driver. The drivers are installed easily since Windows supports Plug-and-Play. 1. Make sure your modem is connected properly, and then turn on your computer. Windows should detect your new modem and o[...]

10 Chapter 2 - Installation Multi-Tech Systems, Inc. MT5600BA/BL Series User Guide The MT5600BA-V.92 modem is a global modem - it can be used all over the world. Different countries have different requirements for how modems must function. Therefore, before you can use your modem, you must configure it to match the defaults of the country in which [...]

11 Chapter 2 - Installation Multi-Tech Systems, Inc. MT5600BA/BL Series User Guide The Global Wizard configuration utility is recommended for computers running in Windows. The Wizard can configure your modem for a specific country with just a few mouse clicks. 1. Insert the MultiModemII system CD into the CD-ROM drive. The Autorun dialog box appear[...]

Chapter 3 - Using the Front Panel 12 Multi-Tech Systems, Inc. MT5600BA/BL Series User Guide Like any modem, your Multi-Tech modem operates only under the control of a communication program, such as the PhoneTools program included with the modem. It also operates under other general-purpose data communication programs, such as Windows Terminal and H[...]

Chapter 3 - Using the Front Panel 13 Multi-Tech Systems, Inc. MT5600BA/BL Series User Guide The MultiModemII’s backlit liquid crystal display (LCD) has two functions: to display the current status of the modem and to display configuration menus, which are selected using the four pushbuttons on the front panel. To select most configuration options[...]

Chapter 3 - Using the Front Panel 14 Multi-Tech Systems, Inc. MT5600BA/BL Series User Guide S tatus = , , , , , Ent , , Ent , , Ent , , Ent , , Ent , , Ent , , Ent , , Ent , , Ent , , Ent , , Ent , , Ent , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , Ent , Ent , , Ent , , , , , S tatus = Idle S tatus = O[...]

Chapter 3 - Using the Front Panel 15 Multi-Tech Systems, Inc. MT5600BA/BL Series User Guide The Status Trunk shows the current operating status of the modem. Limb changes are automatic, but certain options can be accessed by pressing the à button. Note that when the modem is online, pressing the à button shows the connect status, including the da[...]

Chapter 3 - Using the Front Panel 16 Multi-Tech Systems, Inc. MT5600BA/BL Series User Guide Use the Basic Options Trunk to configure the modem’s basic operating conditions. When entering a num- ber, use the á ß and â buttons to scroll through a list of digits and characters. To go to the next position, press the à button. To back up or to exi[...]

Chapter 3 - Using the Front Panel 17 Multi-Tech Systems, Inc. MT5600BA/BL Series User Guide Continued from previous page Limbs Branches Twigs[...]

Chapter 3 - Using the Front Panel 18 Multi-Tech Systems, Inc. MT5600BA/BL Series User Guide Use the Advanced Options Trunk to configure RS-232, dial backup, and callback security options. When entering a number or password, use the á ß and â buttons to select a character or digit. To go to the next position, press the à button. To backspace or [...]

Chapter 3 - Using the Front Panel 19 Multi-Tech Systems, Inc. MT5600BA/BL Series User Guide Continued from previous page Limbs Branches Twigs[...]

Chapter 3 - Using the Front Panel 20 Multi-Tech Systems, Inc. MT5600BA/BL Series User Guide Use the Remote Configuration Options Trunk to enable or disable remote configuration on the modem, and to change the password. When entering the password, use the á ß and â buttons to scroll through the alphabet. To go to the next character position, pres[...]

Chapter 3 - Using the Front Panel 21 Multi-Tech Systems, Inc. MT5600BA/BL Series User Guide The MultiModemII can store up to four telephone numbers for speed dialing. Use the Phone Number Memory Options Trunk to store, list, and dial these numbers. When entering a number, use the á ß and â buttons to scroll through the available digits and diali[...]

Chapter 3 - Using the Front Panel 22 Multi-Tech Systems, Inc. MT5600BA/BL Series User Guide This section describes important LCD screens and options. Many, but by no means all, of the options have AT command equivalents. Status screens display the current status of the modem. Though limb changes are automatic, certain options can be selected by pre[...]

Chapter 3 - Using the Front Panel 23 Multi-Tech Systems, Inc. MT5600BA/BL Series User Guide The following screens are used to configure the modem’s basic operating conditions. ONLINE OPTIONS. The following screens are used to configure the online operation of the modem: LINE TYPE OPTIONS. Use the à and Enter buttons to select from the following [...]

Chapter 3 - Using the Front Panel 24 Multi-Tech Systems, Inc. MT5600BA/BL Series User Guide COMMAND MODE OPTIONS. The following screens are used to configure result code responses. ENABLE/DISABLE RESPONSE. Use the à and Enter buttons to enable or disable the sending of result codes to the computer. Same as the Q0 and Q1 commands. VERBOSE/TERSE RES[...]

Chapter 3 - Using the Front Panel 25 Multi-Tech Systems, Inc. MT5600BA/BL Series User Guide RS232 OPTIONS. The following screens are used to configure the RS-232 interface. DTR OPTIONS. Use the à and Enter buttons to select how the modem responds to the high to low transition of the DTR signal sent by the computer. DTR NORMAL causes the modem to h[...]

Chapter 3 - Using the Front Panel 26 Multi-Tech Systems, Inc. MT5600BA/BL Series User Guide CALLBACK SECURITY. Use the à and Enter buttons to turn callback security on or off. Same as the #DB0 and #DB1 commands. For more information about call- back security, see Chapter 6, “Callback Security.” PASSWORD SETUP. Use to enter callback security pa[...]

Chapter 3 - Using the Front Panel 27 Multi-Tech Systems, Inc. MT5600BA/BL Series User Guide The following screens are used to configure remote configuration options. For more information about remote configuration, see Chapter 5, “Remote Configuration.” ENABLE/DISABLE R.C. Use the à and Enter buttons to turn remoteconfiguration on or off. REMO[...]

Chapter 3 - Using the Front Panel 28 Multi-Tech Systems, Inc. MT5600BA/BL Series User Guide Press the à and Enter buttons to enable formatted ( FCID ) or unformatted ( UCID ) Caller ID, or to disable Caller ID altogether. Same as the #CID=0 , #CID=1 , and #CID=2 commands. Note: Because Caller ID information is sent between the first and second rin[...]

Chapter 4 - Leased Line Operation 29 Multi-Tech Systems, Inc. MT5600BA/BL Series User Guide This chapter describes how to use the MultiModemII modem on a leased line. A leased line is a private, permanent, telephone connection between two points. U nli ke no rma l d ial u p connections, a leased line is always active. The modems automatically conne[...]

Chapter 4 - Leased Line Operation 30 Multi-Tech Systems, Inc. MT5600BA/BL Series User Guide 1. For four-wire leased line operation, connect one of the provided four-wire cables to the LEASED jack on the back of the modem. Connect the other end of the cable to a four-wire leased line jack or terminals supplied by the telephone company. 2. Turn on th[...]

Chapter 4 - Leased Line Operation 31 Multi-Tech Systems, Inc. MT5600BA/BL Series User Guide For four-wire leased line operation, the MT5600BA-V.92 modem has a dial backup capability, in which the modem is connected to a standard dial-up line as well as to the leased line. If the leased line fails, the originate modem automatically dials and connect[...]

Chapter 4 - Leased Line Operation 32 Multi-Tech Systems, Inc. MT5600BA/BL Series User Guide 8. To change the default restore time, press â to go to the TIME TO RESTORE (S15) screen, then press à , à . The ENTER TIME IN MINUTES screen ap- pears. 9. Press the á ß or â button several times to select the first digit in the number. 10. Press the ?[...]

Chapter 5 - Remote Configuration 33 Multi-Tech Systems, Inc. MT5600BA/BL Series User Guide Remote configuration is a network management tool that allows you to configure modems anywhere in your network from one location. With password-protected remote configuration, you can issue AT commands to a remote MultiModemII modem for maintenance or trouble[...]

Chapter 5 - Remote Configuration 34 Multi-Tech Systems, Inc. MT5600BA/BL Series User Guide 3. To change the password, press á ß or â to select the first character of the password, and then press à to go to the next character. Repeat until you have entered the entire password. 4. To cancel the new password, press à until the password is erased.[...]

Chapter 6 - Callback Security 35 Multi-Tech Systems, Inc. MT5600BA/BL Series User Guide This chapter describes how to use callback security with your modem. Callback security protects your network from unauthorized access and helps control long distance costs. When callback security is enabled, all callers are requested to enter a password. If the [...]

Chapter 6 - Callback Security 36 Multi-Tech Systems, Inc. MT5600BA/BL Series User Guide 1. Turn on the modem. 2. Starting at the STATUS screen, press the following buttons on the front panel to turn callback security on and off: · To turn on callback security, press â , â , à , â , â , à , à to display the CALLBACK ON? option, and then pres[...]

Chapter 6 - Callback Security 37 Multi-Tech Systems, Inc. MT5600BA/BL Series User Guide 7. Press the Enter button again to go to the PASSWORD SETUP screen. 8. Press à , à to go to the ENTER PASSWORD #2? screen. 9. Repeat steps 3–7 to enter the next password. 10. Repeat as many times as necessary, up to memory location 30, until all pass- words [...]

Chapter 6 - Callback Security 38 Multi-Tech Systems, Inc. MT5600BA/BL Series User Guide 8. Press à , à to go to the ENTER NUMBER #2? screen. 9. Repeat steps 3–7 to enter the next number. 10. Repeat as many times as necessary, up to memory location 30, until all numbers have been entered. Warning: There is no way to review an entry to confirm th[...]

Chapter 6 - Callback Security 39 Multi-Tech Systems, Inc. MT5600BA/BL Series User Guide The following AT commands are used with callback security. Command: #DB n Callback Enable/Disable Values: n = 0 or 1 Default: 0 Description: Enables or disables callback security. When callback security is enabled, phone number memory locations 0–4, used for q[...]

Chapter 6 - Callback Security 40 Multi-Tech Systems, Inc. MT5600BA/BL Series User Guide[...]

Chapter 7 - Troubleshooting 41 Multi-Tech Systems, Inc. MT5600BA/BL Series User Guide Your modem was thoroughly tested at the factory before it was shipped. If you are unable to make a successful connection, or if you experience data loss or garbled characters during your connection, it is possible that the modem is defective. However, it is more l[...]

Chapter 7 - Troubleshooting 42 Multi-Tech Systems, Inc. MT5600BA/BL Series User Guide · Make sure the modem is plugged in and turned on. (See “None of the Indicators Light.”) · Make sure you are issuing the modem commands from data communication software, either manually in terminal mode or automatically by configuring the software. (You cann[...]

Chapter 7 - Troubleshooting 43 Multi-Tech Systems, Inc. MT5600BA/BL Series User Guide Windows 9x: Right-click on My Computer, select Properties from the menu, click on the Device Manager tab, double-click on Ports , then double-click on the communication port your modem is connected to. In the port’s Properties sheet, click on the Resources tab t[...]

Chapter 7 - Troubleshooting 44 Multi-Tech Systems, Inc. MT5600BA/BL Series User Guide · If the modem reports BUSY, the other number might be busy, in which case you should try again later, or it might indicate that you have failed to add a 9, prefix to the phone number if you must dial 9 for an outside line. If you must dial 9 to get an outside li[...]

Chapter 7 - Troubleshooting 45 Multi-Tech Systems, Inc. MT5600BA/BL Series User Guide · The default DTR Control command ( &D2 ) inhibits autoanswer. To enable autoanswer, change DTR Control to &D0 , and make sure &Q0 , &Q1 , &Q5 , or &Q6 is also set. For more information, see the &D command in the AT Command Reference G[...]

Chapter 7 - Troubleshooting 46 Multi-Tech Systems, Inc. MT5600BA/BL Series User Guide · Try entering the &V1 command to display information about the last connection, making a screen print of the connection statistics, and checking for parameters that might be unacceptable. · Your computer and the remote computer might be set to different wor[...]

Appendix A - Regulatory Compliance 47 Multi-Tech Systems, Inc. MT5600BA/BL Series User Guide 1. This equipment complies with part 68 of the Federal Communications Commission Rules. On the outside surface of this equipment is a label that contains, among other information, the FCC registration number. This information must be provided to the telepho[...]

Appendix A - Regulatory Compliance 48 Multi-Tech Systems, Inc. MT5600BA/BL Series User Guide The Telephone Consumer Protection Act of 1991 makes it unlawful for any person to use a computer or other electronic device, including fax machines, to send any message unless such message clearly contains the following information: · Date and time the mes[...]

Appendix A - Regulatory Compliance 49 Multi-Tech Systems, Inc. MT5600BA/BL Series User Guide The CE mark is affixed to this product to confirm compliance with the following European Community Di- rectives: · Council Directive 89/336/EEC of 3 May 1989 on the approximation of the laws of Member States re- lating to electromagnetic compatibility; and[...]

Appendix A - Regulatory Compliance 50 Multi-Tech Systems, Inc. MT5600BA/BL Series User Guide 4. This device is equipped with pulse dialing, while the Telecom standard is DTMF tone dialing. There is no guarantee that Telecom lines will always continue to support pulse dialing. Use of pulse dialing, when this equipment is connected to the same line a[...]

Appendix B - Technical Specifications 51 Multi-Tech Systems, Inc. MT5600BA/BL Series User Guide Your MultiModemII modem meets the following specifications: Trade Name MultiModemII™ Model Number MT5600BA-V.92, MT5600-V.90, MT5600BL Server-to-Client 56K or V.92 speeds when accessing a 56K or V.92 Data Rates server (actual speed depends on server ca[...]

Appendix B - Technical Specifications 52 Multi-Tech Systems, Inc. MT5600BA/BL Series User Guide Frequency Stability ±0.01% Receiver Sensitivity -43 dBm under worst-case conditions AGC Dynamic Range 43 dB Interface TIA/EIA RS-232C/ITU-T V.24/V.28 Connectors DB25F RS-232C connector; two RJ-11 phone jacks (BA model) or three RJ-11 phone jacks (BL mod[...]

Appendix C - Warranty, Service, and Technical Support 53 Multi-Tech Systems, Inc. MT5600BA/BL Series User Guide Multi-Tech Systems, Inc., (hereafter “MTS”) warrants that its products will be free from defects in material or workmanship for a period of two, five, or ten years (depending on model) from date of purchase, or if proof of purchase is[...]

Appendix C - Warranty, Service, and Technical Support 54 Multi-Tech Systems, Inc. MT5600BA/BL Series User Guide Your original point of purchase Reseller may offer the quickest and most economical repair option for your Multi-Tech product. You may also contact any Multi-Tech sales office for information about the nearest distributor or other repair [...]

Appendix C - Warranty, Service, and Technical Support 55 Multi-Tech Systems, Inc. MT5600BA/BL Series User Guide A Returned Materials Authorization (RMA) is not required. Return shipping charges (surface) will be paid by MTS. Please include inside the shipping box a description of the problem, a return shipping address (must have street address, not[...]

Appendix C - Warranty, Service, and Technical Support 56 Multi-Tech Systems, Inc. MT5600BA/BL Series User Guide Multi-Tech Systems has an excellent staff of technical support personnel available to help you get the most out of your Multi-Tech product. If you have any questions about the operation of this unit, please call 800 972- 2439 (USA and Can[...]

Appendix D - Upgrading the Firmware 57 Multi-Tech Systems, Inc. MT5600BA/BL Series User Guide Your modem is controlled by semi-permanent software, called firmware , which is stored in flash memory. Firmware is nonvolatile; that is, it remains stored in memory w hen the modem is turned off. However, it can be changed by either the manufacturer or th[...]

Appendix D - Upgrading the Firmware 58 Multi-Tech Systems, Inc. MT5600BA/BL Series User Guide Identify the current version of the firmware at the Multi-Tech Web site. If your modem already has the current firmware, there is no need to update it. 1. Using your favorite Web browser, go to http://www.multitech.com/support/MultiModemII/ firmware.asp . [...]

Appendix D - Upgrading the Firmware 59 Multi-Tech Systems, Inc. MT5600BA/BL Series User Guide Before you flash your modem, you should record the parameters that are currently stored in it, so you can reprogram it after flashing. After you have recorded them, send the AT&F command to the the modem to clear the stored parameters. 1. Run your favo[...]

60 Appendix E - Installing a Modem Under Linux Multi-T ech Systems, Inc. MT5600BA/BL Series User Guide This appendix explains how to install a modem on a computer operating under the Red Hat Linux 6.2 operating system. Other versions of Red Hat and other Linux operating systems should be similar. Briefly, in Linux, you do not need drivers for most [...]

61 Appendix E - Installing a Modem Under Linux Multi-T ech Systems, Inc. MT5600BA/BL Series User Guide Using the Modem to Call the Internet Linux allows different graphic user interfaces (GUI). In the following steps, we’ll use the Gnome Desktop GUI and assume that the Internet Service Provider (ISP) you are calling assigns you the Domain Name Se[...]

Appendix F - Pin Descriptions 62 Multi-Tech Systems, Inc. MT5600BA/BL Series User Guide Label Pin I/O type Signal name/description CGND 1 GND CGND is tied common to GND on the modem’s PCB. TD 2 Transmitted Data The DTE uses the TD line to send data to the modem for transmission over the telephone line or to transmit commands to the modem. RD 3 Re[...]

Appendix F - Pin Descriptions 63 Multi-Tech Systems, Inc. MT5600BA/BL Series User Guide RDL 21 RDL Remote Digital Loop Input to modem to enable RDL test. RI 22 Ring Indicator RI output high indicates the presence of a ring signal on the telephone line. 23 NC XCLK 24 XCLK External Clock Input to modem used in special syn- chronous applications. TM 2[...]

Appendix F - Pin Descriptions 64 Multi-Tech Systems, Inc. MT5600BA/BL Series User Guide 67 8 34 5 12 SG, RxD+ RxD- TxD- HSKi (CTS) HSKo (RTS) 20 DTR 22 RI 8C D 7 GND 6 DSR 5 CTS 4 RTS 3R D 2T D DTE Mini-DIN 8-pin connector DCE DB-25 connector Fig. F-3. Macintosh cable. RJ-1 1 Modular Plug T o T erminal Block Screws 2345 2 3 4 5 Red (Tip) Green (Rin[...]

Index 65 Multi-Tech Systems, Inc. MT5600BA/BL Series User Guide Index A advanced menu options 25 Advanced Options T runk 18 analog loopback test 27 A T commands 5 #CBN= 26, 39 #CBP= 26, 27, 39 #CID= 28 #DB 26, 27, 39 %Q 26 &C 25 &D 25, 45 &Q 45 &R 24, 25 &W 34 &Z= 27 DS= 27 O 34 S= 26 S? 26 autoanswer 45 B Basic Options T ru[...]

Index 66 Multi-Tech Systems, Inc. MT5600BA/BL Series User Guide serial cable 42 serial port 42, 43, 45 servicing your modem 47 Set Country Code Using A T Com- mands 1 1 Set Country Code Using Global Wizard 1 1 Set Country Code Using LCDs 10 solving problems 41–46 specifications, technical 51–52 Status T runk 15 Store Callback Number command 39 [...]