Multi-Tech Systems MVP210-SS manual

M ult i V OIP S S TM S u r vi va b l e SI P G a t ew a y & Se r v er User Guide for Voice/IP Gateways Models: MVP210-SS MVP410-SS MVP810-SS[...]

2 User Guide S000393B Analog MultiVOIPs with SIP Survivability Models MVP210-SS, MVP410-SS & M VP810-SS This publication may not be reproduced, in whole or in part, without prior expressed written permission from Multi-Tech Systems, Inc. All rights reserved. Copyright © 2006, by Multi-Tech Systems, Inc. Multi-Tech Systems, Inc. makes no repres[...]

3 CONTENTS CHAPTER 1: OVERV IEW ....................................................................................... 7 A BOUT T HIS M ANUAL ............................................................................................... 8 I NTRODUCTION TO A NALOG M ULT I VOI P S WITH SIP S URVIVABILITY F EATURES (MVP-210SS/410SS/810SS) ..........[...]

Contents MultiVOIP User Guide 4 CHAPTER 4: SOFTWARE INSTALLATION ..................................................... 77 I NTRODUCTION ........................................................................................................ 78 L OADING M ULTI VOIP S OFTWARE ONTO THE PC .................................................... 78 U N -I [...]

MultiVOIP User Guide Contents VOIP 5 About IP Sta tistics............................................................................................. 306 About Link Ma nagement ................................................................................... 311 About Registered Ga tew ay Deta ils ................................................[...]

Contents MultiVOIP User Guide 6 APPENDIX B: T CP/UDP PORT ASS IGNMENTS............................................ 385 W ELL K NOWN P ORT N UMBERS ............................................................................. 386 P ORT N UMBER A SSIGNMENT L IST ......................................................................... 386 INDEX .....[...]

MultiVOIP User Guide Overview 7 Chapter 1: Overview[...]

Overview MultiVOIP User Guide 8 About This Manual This manual is about Voice-over-IP products made by Multi-Tech Systems, Inc. It describes three analog MultiVOIP units with SIP- survivability featu res, models MVP810SS, MVP410SS, and MVP210SS These MultiVOIP un its can inter-op er ate with other contemporary analog MultiVOIP units (MVP130, MVP130F[...]

MultiVOIP User Guide Overview 9 Digital MultiVOIP Products Model Description MVP- 2410 MVP 24-48 MVP 3010 MVP 30-60 Function T1 digital VOIP unit T1 digital VOIP add-on card E1 digital VOIP unit E1 digital VOIP add-on card Capacity 24 channels 24 added channels 30 channels 30 added channels Chassis/ Mounting 19” 1U rack mount circuit card only 19[...]

Overview MultiVOIP User Guide 10 Analog MultiVOIP Products Model Description MVP 810 MVP 428 MVP 410 MVP 210 MVP- 130/ 130FXS Function analog voip add-on card analog voip analog voip analog voip Capacity 8 channels 4 added channels 4 channels 2 channels 1 channel Chassis/ Mounting 19” 1U rack mount circuit card only 19” 1U rack mount Table top [...]

MultiVOIP User Guide Overview 11 ISDN/BRI MultiVOIP Products Model Description MVP810ST MVP410ST Function ISDN-BRI voip ISDN-BRI voip Capacity 4 ISDN lines (8 B-channels) 2 ISDN lines (4 B-channels) Chassis/ Mounting 19” 1U rack mount 19” 1U r ack mount 1. “BRI” means Basic Rate Interface.[...]

Overview MultiVOIP User Guide 12 Intr oduction to Analog MultiV OIPs with SIP Survivability Features (MVP-210SS/410SS/810SS) VOIP: The Free Ride. We proudly present Multi-Tech's MVP- 210SS/410SS/810SS MultiVOIP Voi c e-over-IP Gateways. These three models allow voice/fax co mmunication to be transmi tted at no additional expense over your ex i[...]

MultiVOIP User Guide Overview 13 Capacity. MultiVOIP model MVP810SS is an eight- channel unit, the model MVP410SS is a four-channe l unit, and the M VP210SS is a t wo- channel unit. Al l three of these Mult iVOIP units have a 1 0/100Mbps Ethernet interface an d a command port for configuration. SIP Survivability. The MVP210SS, M VP410SS and MVP810S[...]

Overview MultiVOIP User Guide 14 for the MVP810SS) constitutes a practica l limitation on their capacity to support PSTN access for o ther gateways. Systems must be scaled to match required cap acity by inc luding additional Mu ltiVOIP-SS units. Mounting. Mechanically, the M VP410SS and M VP810SS Mult iVOIPs are designed for a one-high indu stry-st[...]

MultiVOIP User Guide Overview 15 MultiVOIP web browser G UI. All of these control software packages are included on the Product CD. While the web GUI’s appearance differs slightly, its content and organization are essentially the same as that of the Windows GUI (except for logging).[...]

Overview MultiVOIP User Guide 16 The primary advantage of the web GUI is r emote access for contro l and configuration. The cont roller PC and the MultiVOIP unit itse lf must both be connected to the same IP network and their IP addresses must be known. Once you’ve begun using t he web browser GUI, you can go back to the MultiVOIP Windows GUI at [...]

MultiVOIP User Guide Overview 17 MultiV OIP Front P anel LEDs LED Types . The MultiVOIPs have two types of LEDs on their front panels: (1) general operation LED indicato rs (for power, booting, and ethernet functions), and (2) channel operation LED indicators that describe the data traffic and performance in each VOIP dat a channel. Active LEDs. On[...]

Overview MultiVOIP User Guide 18 LED Descriptions for MultiV OIP-SS Units Front Panel LED Definitions LED NAME DESCRIPTION General Operation LEDs (one set on each MultiVOIP model) Power Indicates presence of power . Boot After power up, the Boot L ED will be on briefly while the MultiVOIP is booting. It lights whenever the MultiVOIP is booting or d[...]

MultiVOIP User Guide Overview 19 Computer Requirements The computer on which the Multi VOIP’s configuration program is installed must meet these requirements: • must be IBM-compatible PC with MS Windows operating system; • must have an available CO M port for connection to the MultiVOIP. However, this PC does not need to be connected to the M[...]

Overview MultiVOIP User Guide 20 Specifications Parameter /Model MVP410SS MVP810SS MVP210SS Operating Voltage/ Current 100-240 VAC 1.2 - 0.6 A 100-240 VAC 1.2 - 0.6 A External transformer: 3A @5V Mains Frequencies 50/60 Hz 50/60 Hz 50/60 Hz Power Consumption 29 watts 46 watts 19 watts Mechanical Dimensions 1.75” H x 17.4” W x 8.5” D 4.5cm H x[...]

MultiVOIP User Guide Overview 21 Installation at a Glance The basic steps of inst alling your Multi VOIP network involve unpacking the unit s, connecting the cables, and con figuring the unit s using management software (Mult iVOI P Configuration software) and confirming connectivity w ith another voip site. Th is process results in a fully functio[...]

Quick Start MultiVOIP User Guide 22 Chapter 2: Quic k Star t Instructions[...]

MultiVOIP User Guide QS: Intro 23 Intr oduction This chapter contains streamlined instru ctions to get the Multi VOIP up and running quickl y. These start-up instructions include assistance on setting up the MultiVOIP’s Inbound an d Outbound Phonebooks. These sections of the Quic k Start Instructions may be p articularly use ful for phonebook con[...]

MultiVOIP User Guide QS: Startup Tasks 24 MultiV OIP Star tup T asks Task Summary  Collecting Phone/IP Details ( vital! ) The MultiVOIP must be configured to interface with your particular phone system and IP network . To do so, certain details must be k nown about those phone and IP systems.  Placement Decide where you’ll mount the voip. ?[...]

MultiVOIP User Guide QS: Gathering Phone/IP Details 25 Phone/IP Details *A bsolutely Needed* Bef ore Star ting the Installation The MultiVOIP will interface with both the IP network and the phone system. You must gather information about the IP network and about the phone system so that the MultiVOIP can be config ured to operate with them properly[...]

QS: Gathering Phone/IP Details MultiVOIP User Guide 26 Phone/IP Details *A bsolutely Needed* Gather T elephone Information  Telephony Parameters Ask phone company or telecom manager. Analog T elephony Interfac e Param eters: Record for t h is VOIP Site # • Which interface type is use d? E&M _____ FXS/FXO _____ DID/DPO _____ • If FXS, det[...]

MultiVOIP User Guide QS: Gathering Phone/IP Details 27 Phone/IP Details Of ten Needed/Wanted Obtain Email Address f or V OIP (for email call log reporting) required if log reports of VOIP call traffic are to be sent by email Optional SMTP Parameters Preparation Task: Ask Mail Server administrator to set up email account (with password) for the Mult[...]

QS: Gathering Phone/IP Details MultiVOIP User Guide 28 Config Inf o CheckList Type of Config Info Gathered MultiVOIP Configuration screen on which to enter Config Info √ IP info for voip unit ● IP address ● Gateway ● DNS IP (if used) ● 802.1p Prioritization (if used) Ethernet/IP Parameters Interface Type (Choices: E&M, FXS/FXO*, DIP, [...]

MultiVOIP User Guide QS: Gathering Phone/IP Details 29 Identify Remote V OIP Site to Call When you’re done inst alling the MultiV OIP, you’ll want to conf irm that it is configured and operating properly. To do so , it’s good to have another voip that you can call for testin g purposes. You’ll want t o confirm end-to-end connect ivity. You?[...]

QS: Voip Placement & PC Settings MultiVOIP User Guide 30 Placement Mount your Mult iVOIP in a safe and convenient location where ca bles for your network and phon e system are accessible. Rack-mountin g instructions are in Chapter 3: Mechanical Installation & Cabling of the User Guide . Command/Contr ol Computer Setup (Specs & Settings)[...]

MultiVOIP User Guide QS: Quick Hookups 31 Quic k Hookup f or MV P410-SS & MVP810-SS[...]

QS: Quick Hookups MultiVOIP User Guide 32 Quic k Hookup f or MVP210-SS 10BASET COMMAND PORT POWER Ethernet Connection Command Port Connection Power Connection E&M FXS/FXO FXS/FX O RS232 COMMAND 10/100 POWER ETHERNET E&M V oice/Fax Channel 1 - 2 Connections GND PSTN E&M FXO FXS E&M FXO/FXS CH1 CH2[...]

QS: Software Installation MultiVOIP User Guide 33 Load MultiV OIP Control Soft ware onto PC For more details, see Chapter 4: Software Installation in User Guide. 1. MultiVOIP must be proper ly cabled. Power must be turned on. 2. Insert MultiVOIP CD into drive. Allow 10-20 second s for Autorun to start. If Autorun fails, go to My Computer | C D ROM [...]

QS: Phone/IP Starter Config. MultiVOIP User Guide 34 Phone/IP Starter Configuration This is a sum mary. For full det ails, see “Technical Config uration” chapter of User Guide . 1. Open MultiVOIP program: Start | MultiVOIP xxx | Configuration . 2. Go to Co nfiguration | Ethernet/IP . Enter the IP parameters f or your voip site. Activate Packet [...]

MultiVOIP User Guide QS: Phone/IP Starter Config. 35 4. Web Browser GUI S etup (Optional) . To do configuration and operation procedures using the web bro wser GUI, you must first set it up. To do so, fo llow these step s. (The browser used must be Internet Explorer 6.0 or above; or Netscape 6.0 or above; or FireFox 1.0 or above. ) A . Be sure an I[...]

QS: Phone/IP Starter Config. MultiVOIP User Guide 36 Phone/IP Starter Configuration (continued) 5. Go to Co nfiguration | Voice/Fax . Select Cod er | “Automatic.” At the right-hand side of the dialog box, click OK . If you know any specific parameter values that will apply to your system, enter them. Click Copy Chann el . Select Copy to All . C[...]

MultiVOIP User Guide QS: Phone/IP Starter Config. 37 Whenever email log messages are sent out, they must have a standard Subject line . Something like “Phone Logs for Voip N ” is useful. If you have mor e than one MultiVoip unit in the building, you’ll need a unique identifier for each one (select a useful name or number for “N”). In this[...]

QS: Phone/IP Starter Config. MultiVOIP User Guide 38 Phone/IP Starter Configuration (continued) 12. Enable premium (H.450) telephony f eatures. Go to Supplementary Services . Select an y features to be used. For Call Hold, Ca ll Transfer, & Call Waiting, specify t he key sequence that the phone user will press to invoke the feat ure. For Call N[...]

MultiVOIP User Guide QS: Phone/IP Starter Config. 39 17. Go to Save Setu p | Save and Reboot . Click OK . This will save the parameter values that you have just entered. The MultiVOIP’s “BOOT ” LED will li ght up while the configuration file is being saved and loaded into the Mult iVOIP. Don’t do anything to the MultiVOIP unt il the “BOOT[...]

QS: Phonebook Starter Config. MultiVOIP User Guide 40 Phonebook Starter Configuration ( with remote v oip ) If the topic of voip phone books is new to you, it may be helpful to read the PhoneBook Tips section (page 47) be fore starting this procedure. To do this part of the quick setup, you need to know of another v oip that you can call to conduct[...]

MultiVOIP User Guide QS: Phonebook Starter Config. 41 4. Suppose you w ant to call a phone number outside of your building using a phon e station that is an extension from your PBX system (if present). What di gits must you di al? Often a “9” or “8” must b e dialed to “get an outside line” throu gh the PBX (i.e., to connect to the PSTN)[...]

QS: Phonebook Starter Config. MultiVOIP User Guide 42 5. In the “Destination Pattern” field of the Add/Edit Outbound Phonebook screen, enter the digits fro m step 4 followed by the digits from step 3. North America, Long-Distance Example Euro, National Call Example Seattle-Chicago system. Answer : enter 81312 as Destination Pat- tern in Outboun[...]

MultiVOIP User Guide QS: Phonebook Starter Config. 43 6. In the “Remove Prefix” field, enter the initial PBX access d igit (“8” or “9”). North America, Long-Distance Example Euro, National Call Example Seattle-Chicago system. Answer : enter 8 in “Remove Prefix” field of Seattle Outbound Phonebook. London/Birming. system. Answer : en[...]

QS: Phonebook Starter Config. MultiVOIP User Guide 44 Inbound Phonebook 1. Open the Mult iVOIP program. ( Start | Mu ltiVOIP xxx | Conf iguration ) 2. Go to Phon e Book | Inbound Phon ebook | Add Entr y . 3. In the “Remove Prefix” field, ente r your local c alling code (area c ode, country code, city code, etc.) preceded b y any other “access[...]

MultiVOIP User Guide QS: Phonebook Starter Config. 45 4. In the “Ad d Prefix” fiel d, enter any digits that must be di aled from your local voip to gain access to the PSTN. North America, Long-Distance Example Euro, National Call Example Seattle-Chicago system. On Seattle PBX, “9” is used to get an outside line. Answer: 9 is prefix to be ad[...]

QS: Phonebook Starter Config. MultiVOIP User Guide 46 6. In the “Description” field, it is useful to describe the ultimate destination of t he calls. For example, in a New York City voip system, “incoming calls to Manha ttan office,” might describe a phonebook entry, as might the de scriptor “incoming calls to NYC local calling area.” T[...]

MultiVOIP User Guide QS: Phonebook Tips 47 Phonebook Tips Preparing the phonebook for your voip system is a co mplex task th at, at first, seems quite da unting. Thes e tips may make the task easier. 1. Use Dialing Patterns, Not Complete Phone Numbers . You will not generally enter complete phone numbers in the voip phonebook. Instead, you’ll ent[...]

QS: Phonebook Tips MultiVOIP User Guide 48 (b) access codes . There are digits ( PSTN access co des ) that must be dialed to gain access to an operator, to access the pub licly switched ‘long-distance’ calling syst em(North America), to access the p ublicly switched ‘national’ calling system (Europ e and elsewhere), or to access the publicl[...]

MultiVOIP User Guide QS: Phonebook Tips 49 3. Knowing When to Drop Digits . Example When calling area code s and access codes are used in combination, a leading “1” or “0” must sometimes be dropped. Phonebook Entry  Area code for Inner London is listed as “0207.” Howe ver, in international calls the leading “0” is dropped. Intern[...]

QS: Phonebook Tips MultiVOIP User Guide 50 4. Using a Comma . Detail , = 1-second pause Commas are used in telephone dialing string s to indicate a pause to allow a dia l tone to appear (common on PBX and key systems). Commas may be us ed only in the “Add Prefix” field of the Inbound Phonebook. in many PBX systems (not needed in all) 5. Ease of[...]

QS: Phonebook Example MultiVOIP User Guide 51 Phonebook Example Flagstaf f Office 204.16.49. 75 8-Channel Analog VoIP (MVP810) PSTN PBX Syste m. Main Number : 777-5600 30 extensions Area: 520 Santa Fe Office PBX System. Main Number: 444-3200 40 extensions PSTN 204.16. 49.74 8-Channel Analog VoIP (MVP81 0) Area: 505 PBX System . Main Number: 333-270[...]

QS: Phonebook Example MultiVOIP User Guide 52 Voip Sites with Phonebooks Flagstaff Of fice 204.16.4 9.75 8-Channel Analog V oIP (MVP810) PSTN PBX System. Main Number: 777-5600 30 ext ensions Area: 520 PBX System. Main N umber: 333-2700 204.16.4 9.73 24-C hannel Digital V oIP (MVP2410) PSTN Boise Office Area : 208 90 extensions Santa Fe Office PBX S[...]

MultiVOIP User Guide QS: Phonebook Example 53 Sample Phonebooks Enlarged Boise V oip Boise V oip Inboun d Phonebook Outbo und Phonebook Prefix to Remove Prefix to A dd Description Incoming Calls De stin. Pattern To ta l Digits Pre fi x to Remove Prefix to Add IP Addr Descript ion Outgoin g Calls 91208 9 , Inco ming calls to PSTN, Boise Area 91505 1[...]

QS: Phonebook Example MultiVOIP User Guide 54 Phonebook Worksheet V oip Location/ID:_________ ___________________ Inbound Phon ebook Outbound Phoneboo k Pref ix to Remove Pr efix to Add Description Inco mi ng Ca lls Destin. Patter n To t a l Digits Pref ix to Remove Pref ix to Add IP Addr Description Outgoin g Calls Other Details: V oip Location/ID[...]

MultiVOIP User Guide QS: Phonebook Example 55 Enlarged Phonebook Worksheet[...]

QS: Connectivity Test MultiVOIP User Guide 56 Connectivity T est The procedures “Phone/IP Starter Configuration” and “Phonebook Starter Configuration” must be completed before yo u can do this procedure. 1. These connections must be made:  MultiVOIP to loc al phone station –OR-- MultiVOIP to extension of key phone system  MultiVOIP [...]

MultiVOIP User Guide QS: Connectivity Test 57 4. You now need to free up the COM port connection (currently being used by the MultiVOIP program) so that the HyperTerminal pro gram can use it. To do this, you can either (a) click on Connection in th e sidebar and select “Discon nect” from the drop-down box, or (b) c lose down the MultiVOIP progr[...]

QS: Connectivity Test MultiVOIP User Guide 58 7. Make VOIP call. Make call on a local phone line accessing PST N directly or through key syst em. 8. Read console messages recorded on HyperTerminal. Console Messages from Originating V OIP . The voip unit that originates the ca ll will send back mess ages like that sh own below. [00026975] CAS[0] : R[...]

MultiVOIP User Guide QS: Connectivity Test 59 Console Messages from Terminating VOIP . The voip unit connec ted to the phone where the call is answered will sen d back messages like that shown below. [00170860] H323[0]: New incoming call [00170860] PSTNIF : Placing call on channel 0 Outboun d digit 7175662 [00170885] CAS[0] : TX : ABCD = 1, 1, 1, 1[...]

QS: Troubleshooting MultiVOIP User Guide 60 T r oubleshooting If you cannot establish connectivity between two voips in the system, follow the steps below to determine the problem. 1. Ping both Mult iVOIP units to confir m connectivity to the netw ork. 2. Verify the telephone connections.  Check cabling. Are connections well seated? To correct r[...]

MultiVOIP User Guide Mechanical Installation & Cabling 61 Chapter 3: Mechanical Installation and Cabling[...]

Mechanical Installation & Cabling MultiVOIP User Guide 62 Intr oduction When MVP410-SS or MVP810-SS uni ts are to be installed into a rack, two able-bodied person s should particip ate. The MVP210 -SS is a table- top unit that can generally be handled easily by one person. Please read t he safety notices before beginnin g installation. Safety W[...]

MultiVOIP User Guide Mechanical Installation & Cabling 63 Unpac king Y our MultiV OIP When unpacking your MultiVOIP, check to see that all o f the items shown are included in the box. For the various MultiVOIP models , the contents of the box will be different. St udy the particul ar illustration below that is appropriate to the model you have [...]

Mechanical Installation & Cabling MultiVOIP User Guide 64 Unpac king the MV P-410SS/810SS RCV XMT COL LNK X MT RCV XS G RSG XMT RCV XSG RSG XMT RC V XSG RSG XMT RCV XSG RSG XMT R CV XSG RSG XMT RCV XS G RSG XMT RCV XS G RSG Voice/Fax 5 Voice/Fax 6 Voice/Fax 7 Voice/Fax 8 Voice /Fax 1 Voice/Fax 2 Voice/Fax 3 Voic e/Fax 4 Ethernet Boot Power XMT [...]

MultiVOIP User Guide Mechanical Installation & Cabling 65 Unpac king the MVP210-SS MultiVOIP TM Cabling Guide Figure 3-2: Unpacking the MVP210-SS[...]

Mechanical Installation & Cabling MultiVOIP User Guide 66 Rack Mounting Instructions for MVP410-SS & MVP810-SS The MultiVOIPs can be mounted in an industry-standard EIA 19-inch rack enclosure, as shown in Figure 3-3. Figure 3-3: Rack-Mounting (MVP410SS or MVP810SS)[...]

MultiVOIP User Guide Mechanical Installation & Cabling 67 Safety Recommendations f or Rac k Installations Ensure proper instal lation of the unit in a closed or m ulti-unit enclosure by following the recommended installation as defined by the enclosure manufacturer. Do not place the unit directly on top of other equipment or place other equipme[...]

Mechanical Installation & Cabling MultiVOIP User Guide 68 19-Inch Rac k Encl osure Mounting Procedure Attaching the Mult iVOIP to a rac k-rail of an EIA 19-inch rack enc losure will certainly requ ire two persons. Essentially, the tec hnicians must attach the brackets to the MultiVOIP chassis with the screws provided, as shown in Figure 3-4, an[...]

MultiVOIP User Guide Mechanical Installation & Cabling 69 Cabling Pr ocedure f or MVP-410SS/810SS Cabling involves connect ing the MultiVOIP t o your LAN and telep hone equipment. 1. For DID c hannels only . If all channels o f your MultiVOIP wi ll be using either FXS, FXO, or E&M tele phony interfaces, s kip to step 2. For any channel on w[...]

Mechanical Installation & Cabling MultiVOIP User Guide 70 d. Identify the channels on which the DID interface will be used. For DID Interface type For non-DID Interface ty pe Ch 1 Ch 2 Ch 3 Ch 4 Jumpers 1-4 } } U9 U7 U8 U10 Ch 5 Ch 6 Ch 7 Ch 8 Jumpers 5-8 Jumper Con figurations (enlarged ) MVP-410/810 MVP810 only Generalit y: For channels using[...]

MultiVOIP User Guide Mechanical Installation & Cabling 71 2. Connect the power cord supplied wit h your MultiVOIP to a l ive AC outlet and to the power connector on the back of t he MultiVOIP as shown at top right in Figure 3-8. Et hernet C onnec t i on C om m an d P or t C on n ec t i on CO MMA N D 10 B AS E T E& M F XS/F XO E &M F X S[...]

Mechanical Installation & Cabling MultiVOIP User Guide 72 Connect the other end to the trunk line. Verify that the E&M Type in the E&M Options group of the Interface dialog box is the same as the E&M trunk type supported by the telephone switch. See Appendix B for an E&M cab ling pinout. For a DID connection . ( DID Example: DID[...]

MultiVOIP User Guide Mechanical Installation & Cabling 73 8. Ensure that t he unit is pro per ly connected to earth ground by verifying that it is reliably grounde d when mounted within a rack. This can be accomplished by connecting a gro unding wire between the chassis groundin g screw (see Fig ure 3-9) and a m etallic object that will provide[...]

Mechanical Installation & Cabling MultiVOIP User Guide 74 d. Identify the channels on which the DID interface will be used. J3 J7 J9 J5 J1 1 FB3 LE D 2 R 72 J1 S1 0 R1 1 3 R 11 4 LE D 12 J1 5 LE D 7 LE D 1 1 LED 1 0 LE D 14 LE D 5 LE D 3 LED 1 R 58 R 2 R5 7 L E D6 L ED4 LE D 9 R 56 R7 4 R 20 5 LE D 13 R 55 LE D 8 Ch 1 Ch 2 C h 2 Jum per Bl oc k[...]

MultiVOIP User Guide Mechanical Installation & Cabling 75 2. Connect the power cord supplied with your MultiVOIP to the power connector on the back of the MultiVOIP and to a live AC outlet as shown in Figure 3- 11. Figure 3-11: Cabling for MVP210-SS 3. Connect the MultiVOIP t o a PC by using a RJ-45 (male) to DB-9 (female) cabl e. Plug the RJ-4[...]

Mechanical Installation & Cabling MultiVOIP User Guide 76 For an E&M connection . ( E&M Example: trunk lin e from telephone switch .) Connect one end of an RJ-45 phone cord to the Channel 1 E&M connector on the back of the MultiVOIP. Connect the other end to the trunk line. Verify that the E&M Type in the E&M Options group o[...]

MultiVOIP User Guide Software Installation 77 Chapter 4: Software Installation[...]

Software Installation MultiVOIP User Guide 78 Intr oduction Configuring soft ware for your Mult iVOIP entails thre e tasks: (1) loading the software onto the PC ( this is “Softwar e Installation and is discussed i n this chapter), (2) setting values for telephony and IP parameters that will fit your system (this is “Technical Configurat ion” [...]

MultiVOIP User Guide Software Installation 79 2. Insert the MultiVOIP CD into your CD-ROM drive. The CD should start automatically. It may take 10 to 20 seconds for the Multi-Tech CD installation window to display. If the Multi-Tech Installation CD window does not display automatically, click My Computer , then right click the CD ROM drive icon, cl[...]

Software Installation MultiVOIP User Guide 80 4. A ‘welcome’ screen appears. Press Enter or click Next to continue.[...]

MultiVOIP User Guide Software Installation 81 5. Follow the on-screen instructions to in stall your M ultiVOIP software. The first screen asks you to choose the folder loc ation of the files of the MultiVOIP so ftware. Choose a location and click Next.[...]

Software Installation MultiVOIP User Guide 82 6. At the next screen, yo u must select a program folder location for the MultiVOIP soft ware program icon. Click Next . Transient progress screens will appear while files are being copied.[...]

MultiVOIP User Guide Software Installation 83 7. On the next screen you c an select the COM port that the command PC will use when communicating with the MultiVoip unit. After software instal lation, the COM port can be re-set in the MultiVOI P Software (from t he sidebar menu, select Connection | Se ttings to access the COM Port Setup screen or us[...]

Software Installation MultiVOIP User Guide 84 8. Transient screens will flash by as files are being copied. Then a completion screen will appear. Click Finish . 9. When setup of the MultiVOIP software is complete, you will be prompted to run the MultiVOIP software to configure the VOIP. Software instal lation is complete at this point. You may proc[...]

MultiVOIP User Guide Software Installation 85 Un-Installing the MultiV OIP Configuration Software 1. To un-inst all the MultiVO IP configuration softwa re, go to Start | Programs and locate the entry for the MultiVOIP program. Select Uninstall . 2. Two confirmation sc reens will appear. C lick Yes and OK when you are certain you want to continue wi[...]

Software Installation MultiVOIP User Guide 86 3. A special warnin g message similar to th at shown below may appear concerning the MultiVOIP soft ware’s “.bin” file. C lick Yes .[...]

MultiVOIP User Guide Software Installation 87 4. A completion screen will appear. Click Finish .[...]

Technical Configuration MultiVOIP User Guide 88 Chapter 5: T echnical Configuration[...]

MultiVOIP User Guide Technical Configuration 89 Configuring the MultiV OIP There are two ways in which the MultiVOIP must be configured before operation: technical con figuration and p honebook configuration. Technical Configuratio n . First, the Mul tiVOIP must be configured to operate with technical parameter setti ngs that will match the equipme[...]

Technical Configuration MultiVOIP User Guide 90 Local configuration is done th rough a co nnection between the “Command” port of the MultiVOIP and the COM port of the computer; the MultiVOIP config uration program is used. Remote configuration is done through a connection between the MultiVOIP’s Ethernet (network) port and a computer connecte[...]

MultiVOIP User Guide Technical Configuration 91 Functional Equivalence of Interfaces. The Multi VOIP configuration program is required to do the initia l configuration (that is, setting an IP address for the Mu ltiVOIP unit) so th at the VOIP unit can communicate with the MultiVoipManager program or with the web browser GUI. Management of the VOIP [...]

Technical Configuration MultiVOIP User Guide 92 Local Configuration This manual primar ily describes loc al configuration wit h the Windows GUI. After IP addresses have been set locally using the Windows G UI, most aspects of configuration (lo gging functions are an exception) can be handled through the web browser G UI, as well (see the Operation [...]

MultiVOIP User Guide Technical Configuration 93 Write down the values for these IP p arameters. You will need to e nter these values in the “IP Parameters” sc reen in the Configuration sec tion of the MultiVOIP soft ware. You must h ave this IP informat ion about every VOIP in the system. T elephony Interface P arameters The following parameter[...]

Technical Configuration MultiVOIP User Guide 94 SMTP P arameters (f or email call log repor ting) required if log reports of VOIP call traffic are to be sent by email Optional SMTP Parameters Preparation Task: Ask Mail Server administrator to set up email account (with password) for the MultiVOIP un it itself. Be sure to give a unique identifier to[...]

MultiVOIP User Guide Technical Configuration 95 Config Inf o CheckList Type of Configuration Info Gathered MultiVOIP Configuration screen on which to enter the Info Info Obtained √ Info Entered √ IP Info for voip unit ● IP address ● Gateway ● DNS IP (if used ) ● 802.1p Prioritiza tion (if used) Ethernet/IP Parameters Interface Type (Cho[...]

Technical Configuration MultiVOIP User Guide 96 Local Configuration Pr ocedure (Summary) After the Mult iVOIP configuration so ftware has been inst alled in the ‘Command’ PC (which is connected to the MultiVOIP unit), several steps must be taken to configure the MultiVOIP to function i n its specific setting. Although the summary below includ e[...]

MultiVOIP User Guide Technical Configuration 9 7 20. Set SIP Server Configu ration parameters. 21. Set SIP Server PreDefin ed Endpoint parameters. 22. View Syst em Info screen and se t updating interval (optional). 23. Save the MultiVOIP configuration. 24. Create a User Def ault Configuratio n (optional). When technical configuration is comp lete, [...]

Technical Configuration MultiVOIP User Guide 98 3. Confirm Connection . If t he MultiVOIP is set for an availabl e COM port and is correctly c abled to the PC, the Mu ltiVOIP main screen wil l appear. (If the main screen appears grayed ou t and seems inacces sible, go to step 4.)[...]

MultiVOIP User Guide Technical Configuration 99 In the lower left corner of the sc reen, the connection status of the MultiVOIP will be displayed. The messages in the lo wer left corner will change as detection occurs. The message “MultiVOIP Found” confirms that th e MultiVOIP is in contac t with the MultiVOIP configuration program . Skip to st[...]

Technical Configuration MultiVOIP User Guide 100 4. Solving Common Connection Problems . A. Fixing a COM Por t Problem . If the Mult iVOIP main screen appears but is grayed out and seems inacces sible, the COM port t hat was specified for its communic ation with the PC is unavailable and must be changed. An error message will app ear. To change the[...]

MultiVOIP User Guide Technical Configuration 101 4B. Fixing a Cabl ing Problem . If the MultiVOIP can not be located by the computer, four e rror messages will appear (sayin g “MultiVOIP- SS Not Found,” “Phone D atabase Not Read,” “SIP E ndpoint Database Not Read,” and “Password Phone Database Not Read”). In this case, the Multi VOI[...]

Technical Configuration MultiVOIP User Guide 102 6. Set Ethernet/IP Param eters. This dialog box can be reached by pulldown menu, toolbar icon, keyb oard shortcut, or sidebar. Accessing “Ethernet/IP Parameters” Pulldown Icon Shortcut Sidebar Ctrl + Alt + I[...]

MultiVOIP User Guide Technical Configuration 103 In each field, enter the values that fit your particular network.[...]

Technical Configuration MultiVOIP User Guide 104 The Ethernet/IP P arameters fields are de scribed in the tables and text passages below. Note that both Di ffServ parameters (Call Control PHB and VoIP Media PHB) m ust be set to zero if you en able Packet Prioritizati on (802.1p) . Nonzero DiffServ values negate the prioritization scheme. Ethernet/I[...]

MultiVOIP User Guide Technical Configuration 105 Ethernet/IP Parameter Definitions (cont’d) Field Name Values Description Ethernet Parameters 802.1p (continued) 4 – Con trolled Load : Important busine ss applications subject to some form of “Admission Control”, such as preplanning of Network requirement, characterized by b andwidth reservat[...]

Technical Configuration MultiVOIP User Guide 106 Ethernet/IP Parameter Definitions (cont’d) Field Name Values Description IP Parameter fi elds Gateway Name alphanumeric Descriptor of current voip unit to dis tingu ish it f rom other units in system . Enable DHCP Y/N disabled by default Dynamic Host Configuration Protocol is a method for assi gnin[...]

MultiVOIP User Guide Technical Configuration 10 7 Ethernet/IP Parameter Definitions (cont’d) Field Name Values Description DiffServ Parameter fields DiffServ PHB (Per Hop Behavior) values pertain to a differential prioritizing system for IP packets as handled by DiffServ-compatible routers. There are 64 values, each with an elaborate technical de[...]

Technical Configuration MultiVOIP User Guide 108 The IP Datagram with Header, Its Ty pe-of-Service field, & DiffServ bits => 0 4 8 16 19 24 31 VERS HLEN T YPE OF SERVICE TOTAL LENGTH IDEN TIFIC ATI ON FLAGS FRAGMENT OFFSET TIME TO LIVE PROTOCOL HEADER CHECKSUM SOURCE IP ADDRESS DESTINATION IP ADDRESS IP OPTIONS (if any ) PADDING … end of h[...]

MultiVOIP User Guide Technical Configuration 109 Ethernet/IP Parameter Definitions (cont’d) Field Name Values Description FTP Parameter fields FTP Server Enable Y/N Default = disabled See “FTP Server File Transfers” in Operation & Maintenance chapter. MultiVOIP unit has an FTP Server function so that firmware and other important operating[...]

Technical Configuration MultiVOIP User Guide 110 About Service Records An SRV reco rd holds t he following in formation: • Service : the symbolic name of the desired service. • Protocol : this i s usually either TCP or UDP . • Domain name : the domain for which this record is valid. • TTL : standard DNS time to live field. • Class : stand[...]

MultiVOIP User Guide Technical Configuration 111 7. Set up the Web Browser GUI (Op tional) . After an IP address for the MultiVOIP unit has been established, you can choose to do an y further configuration of t he unit (a) by us ing the MultiVOIP web browser GUI, or (b) by continuing to use the MultiVOI P Windows GUI. If you want to do configuratio[...]

Technical Configuration MultiVOIP User Guide 112 8. Set Voice/FAX Pa rameters. This dialog box can be reached by pulldown menu, toolbar icon, ke yboard shortcut, or sidebar. Accessing “Voice/FAX Parameters” Pulldown Icon Shortcut Sidebar Ctrl + H[...]

MultiVOIP User Guide Technical Configuration 113 In each field, enter the values that fit your particular network.[...]

Technical Configuration MultiVOIP User Guide 114 Note that Voic e/FAX parameters are ap plied on a channel -by-channel basis. However, once you have established a set of Voice/FAX parameters for a particular channel, you can apply this entire set of Voice/FAX parameters to another channel by us ing the Copy Channel button and its dialog box. To cop[...]

MultiVOIP User Guide Technical Configuration 115 The Voice/FAX Parameters fields are described in the tables belo w. Voice/Fax Parameter Definitions Field Name Values Description Default -- When this button is cl icked, all Voice/FAX parameters are set to their default values. Select Channel 1-2 (210) 1-4 (410) 1-8 (810) Channel to be configured is[...]

Technical Configuration MultiVOIP User Guide 116 Voice/Fax Parameter Definitions (cont’d) Field Name Values De scription DTMF Para meters Duration (DTMF) 60 – 3000 ms When DTMF: Out of Band is selected, this setting determines how long each DTMF digit ‘soun ds’ or is held. Default = 100 ms. Not supported in 5 .02c BRI software. DTMF In/Out [...]

MultiVOIP User Guide Technical Configuration 11 7 Voice/Fax Parameter Definitions (cont’d) Field Name Valuee De scription FAX Parameters (cont’d) Fax Volume ( Default = -9.5 dB ) -18.5 dB to –3.5 dB Controls output level of fax to nes. To be changed only under the direction of Multi-Tech’s Technical Support. Jitter Value (Fax) Default = 400[...]

Technical Configuration MultiVOIP User Guide 118 Voice/Fax Parameter Definitions (cont’d) Coder Parameters Coder Manual or Auto- matic Determines whether select ion of coder is manual or automatic. When Automatic is selected, the local and remote voice ch annels will negotiate the voice coder to be used by selecting the highest bandwidth coder su[...]

MultiVOIP User Guide Technical Configuration 119 Voice/Fax Parameter Definitions (cont’d) Field Name Values Description Advanced Features Silence Compression Y/N Determines whether silence compression is enabled (checked) for this voice channel. With Silence Compression enabled, the MultiVOIP will not transmit v oice packets when silence is de te[...]

Technical Configuration MultiVOIP User Guide 120 Voice/Fax Parameter Definitions (cont’d) Field Name Values Description AutoCall/Offhook A lert Parameters Auto Call / Offhook Alert AutoCall, Offhook Alert The AutoCall option enables the local MultiVOIP to call a remote MultiVOIP without the user havi ng to dial a Phone Directory Database number. [...]

MultiVOIP User Guide Technical Configuration 121 Voice/Fax Parameter Definitions (cont’d) Field Name Values Description AutoCall/Offhook A lert Parameters Auto Call / Offhook Alert AutoCall, Offhook Alert (continued from previous page) Both functions apply on a channel-by- channel basis. It would not be appropriate for either of these functions t[...]

Technical Configuration MultiVOIP User Guide 122 Voice/Fax Parameter Definitions (cont’d) Field Name Values Description AutoCall/Offhook A lert Parameters Offhook Alert Timer 0 – 3000 seconds The length of time that must elapse before the offhook alert is triggered and a call is automatically made to the phone number listed in the Ph one Number[...]

MultiVOIP User Guide Technical Configuration 123 Voice/Fax Parameter Definitions (cont’d) ) Field Name Values Description Dynamic Jitter Dynamic Jitter Buffer Dynamic Jitter defines a minimum and a maximum jitter value for voice communications. When receiving voice packets f rom a remote MultiVOIP , varyin g delays between packets may occur due t[...]

Technical Configuration MultiVOIP User Guide 124 Voice/Fax Parameter Definitions (cont’d) Field Name Values Description Dynamic Jitter Maximum Jitter Value 60 to 400 ms The maximum dynamic jitter buffer of 400 milliseconds is the maximum delay tolerable over a high jitter network. Default = 300 msec Optimizat- ion Factor 0 to 12 The Optimization [...]

MultiVOIP User Guide Technical Configuration 125 Voice/Fax Parameter Definitions (cont’d) ) Field Name Values Description Auto Disconnect Automatic Disconnect- ion -- The Automatic Disconnection group provides four optio ns which can be used singly or in an y combination. Jitter Value 1 -65535 milli- seconds The Jitter Value defines the average i[...]

Technical Configuration MultiVOIP User Guide 126 9. Set Te lephony Inte rface Paramete rs. This dialog box can be reached by pulldown menu, toolb ar icon, keyboard s hortcut, or sidebar. Accessing Telephony Interface Parameters Pulldown Icon -- Shortcut Sidebar Ctrl + Alt + N[...]

MultiVOIP User Guide Technical Configuration 12 7 In each field, enter the values that fit your particular network. The kinds of parameters for which values must be chosen depend o n the type of telephony supervisory signaling or interface used (FXO, E&M, etc.). We present here the various par ameters grouped and organized by interface type.[...]

Technical Configuration MultiVOIP User Guide 128 Note that Interfac e parameters are applied on a ch annel-by-channel basis. However, once you have established a set of Interface parameters for a particular channel, you can apply this entire set of Voice/FAX parameters to another channel by us ing the Copy Channel button and its dialog box. To copy[...]

MultiVOIP User Guide Technical Configuration 129 FXS Loop Start Parameters. The p arameters applicable to FXS Loo p Start are shown in the figure below and described in the table that follows. FXS Loop Start Interface: Parameter Defini tions Field Name Values Description FXS (Loop Start) Y/N Enables FXS Loop Start interface type.[...]

Technical Configuration MultiVOIP User Guide 130 FXS Loop Start Interface: Parameter Definitions (cont’d ) Field Name Values Description Dialing Options fields Inter Digit Timer 1 - 10 seconds This is the length of time that the MultiVOIP will wait between digits. When the time expires, the MultiVOIP w ill look in the outbound phonebook for the n[...]

MultiVOIP User Guide Technical Configuration 131 FXS Loop Start Interface: Parameter Definitions (cont’d ) Field Name Values Description Flash Hook Options f ields Generation -- not applicable to FXS interface Detection Range for Min . and Max ., 50 - 1500 milliseconds For a received flash hook to be regarded as such by the MultiVOIP, its duratio[...]

Technical Configuration MultiVOIP User Guide 132 FXS Loop Start Interface: Parameter Definitions (cont’d ) Field Name Values Description Caller ID fields Enable (cont’d) Y/N The forms of the ‘Caller Name’ and ‘Caller Phone Numb er’ differ depending on the IP transmission protocol used (H.323, SIP, or SPP) and upon entries in the phonebo[...]

MultiVOIP User Guide Technical Configuration 133 FXO Parameters. The parameters applicable to the FXO telephony interface type are shown in the figure below and described in the table that follows.[...]

Technical Configuration MultiVOIP User Guide 134 FXO Interface: Parameter Definition s* Field Name Values Description Interface Type FXO Enables FXO functionality Dialing Options Regeneration Pulse, DTMF Determines whether digits generated and sent out will be pulse tones or DTMF. Inter Digit Timer 1 to 10 seconds This is the length of time that th[...]

MultiVOIP User Guide Technical Configuration 135 FXO Interface: Parameter Definitions (cont’d ) Field Name Values Description Flash Hook Options fields Generation 50 - 1500 milliseconds Length of flash hook that will be generated and sent out when the remote end initiates a fla sh hook and it is reg enerated locally. Default = 600 ms. Detection R[...]

Technical Configuration MultiVOIP User Guide 136 The Caller ID feature has d ependencies on both the telco central office and the MultiVOIP phone book. See the diagr am series below. IP Network xxxyyyzzzz J.Q. Public xxxyyyzzzz J.Q. Public Central Office with standard telephony Caller ID service T erminating Vo IP Generating VoIP H.323 or SPP Proto[...]

MultiVOIP User Guide Technical Configuration 13 7 IP Net wo rk xx xyy yz zz z J. Q. P u blic x xxy yy zz zz J. Q. P ubl ic Cen tr al Offi ce with ou t st and ar d tele phony Ca lle r I D ser vice T e rm inat ing VoI P Ge ner a ting Vo I P SPP Protocol Ca ll is rece ived he re. C all o rigi nates here at 5:47p m, Sep t 27. pho ne of: Henry Brampton [...]

Technical Configuration MultiVOIP User Guide 138 IP Network xxxyyyz z zz J.Q. Pub lic xxxyyyzz zz J.Q. Public Central O ffice without standard telephony Caller ID service T erminat ing Vo IP Generating VoIP H.323 P rotocol Call is rece ived here. Call originates here at 6:17pm, Nov 15. phone of: Edwin Smith 763-743-5873 Display shows: CID Number: 4[...]

MultiVOIP User Guide Technical Configuration 139 FXO Supervision . When the selected Interface type is FXO, the Supervision button is active. Click on this button to access call answering supervision pa rameters and call disconnect ion paramet ers that relate to the FXO interface type.[...]

Technical Configuration MultiVOIP User Guide 140 FXO Supervision Parameter Definitions Field Name Values Description Answer Superv ision fields Current Reversal Y/N When this option is selected, the FXO interface sends notice to make connection upon detecting current reversal from the PBX (which occurs when the called extension goes offhook). Answe[...]

MultiVOIP User Guide Technical Configuration 141 FXO Supervision Parameter Definitions Field Name Values Description Disconnect Supervision fields There are four possible criteria for disconnection under FXO: current reversal, current loss, tone detection, and silence detection. Disconnection can be triggered by more than one of the three criteria.[...]

Technical Configuration MultiVOIP User Guide 142 FXO Supervision Parameter Definitions Field Name Values Description Disconnect Supervision fields DTMF Tone Enables supervision of call disconnection using DTMF tones. Low T one s 697 Hz 770 Hz 852 Hz 941 Hz High T ones 1209Hz 13 36Hz 1447Hz 1 633Hz DTMF T one Pairs 1 4 7 * 2 5 8 0 3 6 9 # A B C D Di[...]

MultiVOIP User Guide Technical Configuration 143 E&M Parameters. The parameters applicable to the E&M telephony interface type are shown in the figure below and described in the table that follows.[...]

Technical Configuration MultiVOIP User Guide 144 E&M Interface Parameter Definitions Field Name Values Description Interface E&M enables E&M functionality Type Types 1-5. Refers to the type of E&M interface being used. Mode 2-wire or 4-wire Each E&M interface type can be either 2-wire or 4-wire audio. Signal Dial Tone or Wink Wh[...]

MultiVOIP User Guide Technical Configuration 145 E&M Interface Parameter Definitions (cont’d) Field Name Values Description Dialing Options Inter Digit Timer integer values, in seconds This is the length of time that the MultiVOIP will wait between digits. When the time expires, the MultiVOIP w ill look in the phonebook for the number entered[...]

Technical Configuration MultiVOIP User Guide 146 E&M Interface Parameter Definitions (cont’d) Field Name Values Description Dialing Options (cont’d) Flash Hook Options fields Generation integer values, in milliseconds Length of flash hook that will be generated and sent out when the remote end initiates a fla sh hook and it is reg enerated [...]

MultiVOIP User Guide Technical Configuration 14 7 DID Parameters. The parameters applicable to the Direct Inward Dial (DID) telephony interfa ce type are shown in the figure below and described in the table t hat follows. The DID interf ace allows one phone line to direct incoming calls to any one of sever al extensions without a switchboard operat[...]

Technical Configuration MultiVOIP User Guide 148 DID Interface Parameter Definitions ( cont’d ) Field Name Values Description DID Options (cont’d) Start Modes Immediate Start, Wink Start, Delay Dial For Wink Start , the voip detects the off-hook condition. Then the voip reverses battery polarity for a specified t ime (140-290 ms; a “wink”) [...]

MultiVOIP User Guide Technical Configuration 149 10. Set Call Signaling Parame ters . This dialog box addresses SIP Call Signaling parameters. It can be reached by pulldown menu, keyboard shortcut, or a sidebar menu. Accessing “Call Signaling Parameters” Pulldown Shortcut Sidebar Ctrl + Alt + Shft + P[...]

Technical Configuration MultiVOIP User Guide 150 The tables below describes all fields in the general SIP Call Signaling screen. SIP Call Signaling Parameter Definitions Field Name Values Description SIP Proxy Parameters Signaling Port Port number on which the MultiVOIP UserAgent software module will b e waiting for any incoming SIP requests. Use S[...]

MultiVOIP User Guide Technical Configuration 151 SIP Call Signaling Parameter Definitions (cont’d) Field Name Values Description SIP Proxy Parameters Allow Incoming Calls Through SIP Proxy Only Y/N When selected, incoming calls are accepted only if those ca lls come through the gatekeeper. Primary Proxy -- This is the preferred SIP proxy server f[...]

Technical Configuration MultiVOIP User Guide 152 SIP Call Signaling Parameter Definitions (cont’d) Field Name Values & Description SIP Proxy Parameters Password Values : alphanumeric Description : Password for proxy server function. See “User Name” description above. Re- Registration Time Values : numeric (in seconds) Description : This i[...]

MultiVOIP User Guide Technical Configuration 153 12. Set Regiona l Parameters (Phone Signaling Tones & Cadences) . This dialog box can be reache d by pulldown menu, keyboard shortcut, or sidebar. Accessing “Regional Parameters” Pulldown Icon Shortcut Sidebar Ctrl + R[...]

Technical Configuration MultiVOIP User Guide 154 The Regional Para meters screen will appear. For the country selected, the standard set of frequen cy pairs will be listed for dial tone, busy tone, ‘unobtainable’ tone (fast busy or trunk busy ), ring tone, and other, more specialized tones. Remote Configuration/Com mand Modem. Each MVP410 and M[...]

MultiVOIP User Guide Technical Configuration 155 The Regional Para meters fields are described in the table below. “Regional Parameter” Definitions Field Name Values Description Country/ Region USA, Japan, UK, Custom Name of a country or region that uses a certain set of tone pairs for dial tone, ring tone, bus y tone , unobtainable to ne (fast[...]

Technical Configuration MultiVOIP User Guide 156 “Regional Parameter” Definitions Field Name Values Description Country/ Region USA, Japan, UK, Custom Note : “Survivability” tone indicates a special type of call-routing redundancy & applies to MultiVantage voip units only. Name of a country or region that uses a certain set of tone pair[...]

MultiVOIP User Guide Technical Configuration 15 7 “Regional Parameter” Definitions (cont’d) Field Name Values Description Standard Tones fields (cont’d) Gain 1 gain in dB +3dB to –31dB and “mute” setting Amplification factor of l ower frequency of pair. This applies to the dial, ring, busy and ‘unobtainable’ tones that the MultiVO[...]

Technical Configuration MultiVOIP User Guide 158 “Regional Parameter” Definitions (cont’d) Field Name Values Description Country Selection for Built-In Modem ( not applicable to MVP- 130/130FXS MVP210, MVP410ST, or MVP810ST ) country name MultiVOIP un its operating with the X.06 software release (an d above) include a built-in modem. The admi[...]

MultiVOIP User Guide Technical Configuration 159 13. Set Custom Tones and Cadences (opt ional). The Regional Paramet ers dialog box has a secondary dialog box that allows you to customize DTMF tone pairs to cre ate unique ring-tones, dial-tones, busy-tones or “unobtainable” tones (fast busy signal) or “re-order” tones (telling the user that[...]

Technical Configuration MultiVOIP User Guide 160 The Custom Tone-Pair Settings fields are described in the table be low. Custom Tone-Pair Settings Definitions Field Name Values Description Tone Pair dial tone, busy tone, ring tone, ‘unobtainable’ tone, survivability tone, re-order tone Identifies the type of telephony signaling tone for which f[...]

MultiVOIP User Guide Technical Configuration 161 Custom Tone-Pair Settings Definitions Field Name Values Description Cadence 1 integer time value in milli-seconds; zero value for dial-tone indicates continuous tone On/off pattern of tone durations used to denote phone ringing, phone busy, dial tone (“0” indicates continuous tone) survivability [...]

Technical Configuration MultiVOIP User Guide 162 14. Set SMTP Parameters (Log Reports by Email). The SMTP Paramet ers screen is applicable when the VOIP administrator has chosen to receive log repor ts by email (this is done by selecting the “SMTP” checkbox in the Others screen and selecting “Enable SMTP” in the SMTP Paramet ers screen.). T[...]

MultiVOIP User Guide Technical Configuration 163 The SMTP Parameters screen i s shown below “SMTP Parameters” Defi nitions Field Name Values Description Enable SMTP Y/N In order to send log reports b y email, this box must be checked. However, to enable SMTP functionality, you m ust also select “SMTP” in the Logs screen. Requires Authentica[...]

Technical Configuration MultiVOIP User Guide 164 . “SMTP Parameters” Defi nitions (cont’d) Field Name Values Description Password alpha- numeric Login password for MultiVOIP unit’s email account. Mail Server IP Address n.n.n.n for n= 0 to 255 This is the mail serv er’s IP address. This mail server must be accessible on the IP network to w[...]

MultiVOIP User Guide Technical Configuration 165 The SMTP Parameters dialog box has a secondary dialog box, Custom Fields , that allows yo u to custom ize email log messages for the MultiVOIP. The Mu ltiVOIP software lo gs data about many a spects of the call traffic goi ng through the Mu ltiVOIP. The Custom Fields screen lets you pick which aspect[...]

Technical Configuration MultiVOIP User Guide 166 “Custom Fields” Definitions (cont’d) Field Description Field Description Bytes Sent Total bytes sent in call. Bytes Received Total bytes received in call. Packets Lost Packets lost in call. Coder Voice Coder /Compression Rate used for call will be listed in log. Outbound Digits Received The DTM[...]

MultiVOIP User Guide Technical Configuration 16 7 “Custom Fields” Definitions (cont’d) Field Description Field Description Server Details The IP address of the traffic control server (if any) being used (whether an H.323 gatekeeper, a SIP proxy, or an SPP registrar gateway) will be displayed here if the call is handled through that server. Ou[...]

Technical Configuration MultiVOIP User Guide 168[...]

MultiVOIP User Guide Technical Configuration 169 15. Set Log Reporting Method . The Logs screen lets you choose h ow the VoIP administrator will receive log reports about the Mul tiVOIP’s performance and the phone call traffi c th at is passing through it. Log reports can be received in one of three ways: A. in the MultiVOIP pro gram (GUI), B. vi[...]

Technical Configuration MultiVOIP User Guide 170 “Filters” button and usi ng the Cons ole Messages F ilter Settings screen (see subsequent page). If you use the logging funct ion, select the logging option that applies to your VoIP system design. If you intend to use a SysLog Server program for logging, click in that Enable check box. The comm [...]

MultiVOIP User Guide Technical Configuration 171 “Logs” Screen Definition s Field Name Values Description Enable Console Messages Y/N Allows MultiVOIP debugging messages to be read via a basic terminal program like HyperTerminal ™ or equivalent. Normally, this should be disabled because it uses MultiVOIP processi ng resources. Console message[...]

Technical Configuration MultiVOIP User Guide 172 To customize console messages by cate gory and/or by channel, click on “Filters” and use the Console Messag es Filters Sett ings screen.[...]

MultiVOIP User Guide Technical Configuration 173 16. Set Supplementary Servic es Parameters. This dialog box c an be reached by pulldown menu, k eyboard shortcut, or sidebar. Accessing “Supplementary Services” Parameter s Pulldown Icon Shortcut Sidebar Ctrl + Alt +H Supplementary Services feature s derive from the H.450 standard, which brings t[...]

Technical Configuration MultiVOIP User Guide 174 In each field, enter the values that fit your particular network. Of the features implemented under Supplementary Ser vices, three are very closely related : Call Transfer, Ca ll Hold, and Call Waiting. Call Name Identification is si milar but not identical to the premium PSTN feature commonly known [...]

MultiVOIP User Guide Technical Configuration 175 the channel over which t he call is being originated (for examp le, “Calling Part y - Omaha Sales O ffice Line 2”). If that voip chann el is dedicated to a certain individual, the descriptor could say that, as well (for example “C alling Party - Harold Smith in Omaha”). When the home voip rec[...]

Technical Configuration MultiVOIP User Guide 176 The Supplementary S ervices fields ar e described in the table s below. Supplementary Services Parameter Definitions Field Name Values Description Select Channel 1-4 (410SS) 1-8 (810SS) The channel to be configured is selected here. Call Transfer Enable Y/N Select to enable the Call Tr ansfer functio[...]

MultiVOIP User Guide Technical Configuration 17 7 Supplementary Services Definitions (cont’d) Field Name Values Description Call Hold Enable Y/N Select to enable C all Hold function in voip unit. Call Hold allows one party to maintain an idle (non-talk ing) connection with another party while receiving another call (Call Waiting ), while initiati[...]

Technical Configuration MultiVOIP User Guide 178 Supplementary Services Definitions (cont’d) Field Name Values Description Call Name Identification Enable Enables CNI function . Call Name Identification i s not the same as Caller ID. When enabled on a given voip unit currently being contro lled by the MultiVOIP GUI (the ‘home voip’), Call Nam[...]

MultiVOIP User Guide Technical Configuration 179 Supplementary Services Definitions (cont’d) Field Name Values Description Calling Party, Allowed Name Type (CNI) If the ‘home’ voip unit is originating the call and Calling Par ty is selected, then the identifier (from the Caller Id field) will be sent to the remote voip unit being called. The [...]

Technical Configuration MultiVOIP User Guide 180 Supplementary Services Definitions (cont’d) Field Name Values Description Alerting Party, Allowed Name Type (CNI) If the ‘home’ voip unit is receiving the call and Alerting Party is selected, then the identifier (from the Caller Id field) will tell the originatin g remote voip unit that t he ca[...]

MultiVOIP User Guide Technical Configuration 181 Supplementary Services Definitions (cont’d) Field Name Values Description Busy Party, Allowed Name Type (CNI) If the ‘home’ voip unit is receiving a call directed toward an already engaged channel or phone station and Busy Party is selected, then the identifier (from the Caller Id field) will t[...]

Technical Configuration MultiVOIP User Guide 182 Supplementary Services Definitions (cont’d) Field Name Values Description Connected Party, Allowed Name Type (CNI) If the ‘home’ voip unit is receiving a call and Conne cted Party is selected, then the identifier (from the Caller Id field) will tell the originatin g remote voip unit that the at[...]

MultiVOIP User Guide Technical Configuration 183 Supplementary Services Definitions (cont’d) Field Name Values Description Caller ID This is the identifier of a specific channel of the ‘home’ voip unit. The Caller Id field typically describes a person, office, or location, for example, “H arry Smith,” o r “Bursar’s Office,” or “Ba[...]

Technical Configuration MultiVOIP User Guide 184 17. Set NAT Traversal para meters. NAT (Network Add ress Translation) parameter s are applicable o nly when the MultiVOIP is operating in SIP mode. Th e use of STUN (Simple Traversal of UDP NATs) servers to aid networks w ith NAT devices is described in RFC 3489.[...]

MultiVOIP User Guide Technical Configuration 185 Accessing “NAT Trav ersal” Parameters Pulldown Icon Shortcut Sidebar Ctrl + Alt + Sft + VH Descriptions for NAT Traversal scr een fields ar e presented in the table below.[...]

Technical Configuration MultiVOIP User Guide 186 NAT Traversal Definitions (con t’d) Field Name Values Description Enable (STUN) Y/N Enables STUN client functiona lity in the MultiVOIP. STUN (Simple Traversal of UDP through NATs (Network Address Translation)) is a protocol that allow s a server to as sist client gat eways behind a NAT firewall or[...]

MultiVOIP User Guide Technical Configuration 18 7 18. Set RADIUS pa rameters . In general, RADIUS is concerned w ith authentication, authoriza tion, and accounting. The MultiVOIP-SS supports the authentication functions. In the Attributes secondary screen (accessed by clic king on Select Attributes), the voip administrator can select the para meter[...]

Technical Configuration MultiVOIP User Guide 188 The fields of the RADIUS screen are described in the t able below.[...]

MultiVOIP User Guide Technical Configuration 189 RADIUS Screen Field Definitions Field Name Values Description Server Address n.n.n.n 0 – 255 IP address of the RADIUS server th at handles accounting for the current MultiVOIP unit . Accounting Port numeric; 1 - 65535 TDM time slot at which RADIUS accounting informat ion will be transmitted and rec[...]

Technical Configuration MultiVOIP User Guide 190 The RADIUS Paramet ers dialog box has a secondary dialog box, Custom Fields , th at allows you to cust omize accounti ng information sent to the RADIUS server by the MultiVOIP. The MultiVOIP software logs data about many aspects of the call traffi c going through the MultiVOIP. The Custom Fields scre[...]

MultiVOIP User Guide Technical Configuration 191 “Custom Fields” Definitions (cont’d) Field Description Field Description Bytes Sent Total bytes sent in call. Bytes Received Total bytes received in call. Packets Lost Packets lost in call. Coder Voice Coder /Compression Rate used for call will be listed in log. Outbound Digits Sent The DTMF di[...]

Technical Configuration MultiVOIP User Guide 192 “Custom Fields” Definitions (cont’d) Field Description Field Description From Details To Details Gateway Number Originating gateway Gatew N. Completing or answering gateway IP Addr IP address whe re call originated. IP Addr IP address where call was completed or answered. Descript Identifier of[...]

MultiVOIP User Guide Technical Configuration 193 19. Set Baud Rate . The Connection option in the sidebar menu h as a “Settings” item that incl udes the baud-rate setting for the COM port of the computer running the MultiVOIP software . First, it is important to note that the default COM port established by the MultiVOIP progr am is COM1. Do no[...]

Technical Configuration MultiVOIP User Guide 194 20. Set SIP Server Configuration parameters. Accessing SIP Server Configuration Parameters Sidebar[...]

MultiVOIP User Guide Technical Configuration 195 SIP Server Configuration Parameter Definitions Field Name Values Description Operating Mode surviv., stnd-alone In “Survivability” mode, th e MVP-SS unit can function as a SIP server for other gateways in its network in case that network loses contact with the network’s main SIP server (typical[...]

Technical Configuration MultiVOIP User Guide 196 SIP Server Configuration Parameter Definitions Field Name Values Description Registrar Options Allow Undefined Registrations Y/N If undefine d registrations are allowed (value= Y), then gateways other than those listed in the PreDefined Endpoints list can register with the MVP-SS voip unit as it func[...]

MultiVOIP User Guide Technical Configuration 19 7 SIP Server Configuration Parameter Definitions Field Name Values Description Registrar Options Re- Registration Time integer values; in seconds; default is 3600 The time after which the MultiVOIP UserAgent Client is supposed to register with the proxy server. Expiration of the registration interval [...]

Technical Configuration MultiVOIP User Guide 198 The main screen for Pr edefined Endpoints is a list. I f you click on funct ion buttons to Ad d or Edi t entries in this list of endpoints, a secondary screen will appear and allow you to add new en dpoint s or edit existing endpoint entries. When your work with the l ist is complete, click Sav e . S[...]

MultiVOIP User Guide Technical Configuration 199 neither make nor receive c alls. Re-Registration Interval integer values; in seconds; default is 3600 The time after which the MultiVOIP UserAgent Client is supposed to register with the proxy server. Expiration of the registration interval means that the gateway has lost contact with the main SIP se[...]

Technical Configuration MultiVOIP User Guide 200 22. View System Information screen and set updating interval (optional). This dialog box can be reached by pu lldown menu, keyboard shortcut, or sidebar. Accessing “System Infor mation” Screen Pulldown Icon Shortcut Sidebar Ctrl + Alt +Y[...]

MultiVOIP User Guide Technical Configuration 201 This screen presents vital system in formation at a glance. Its primary use is in trou bleshooting. System Information Parameter Definitions Field Name Values Description Boot Version nn.nn Indicates the version of the code that is used at the startup (booting) of the voip. The boot code version is i[...]

Technical Configuration MultiVOIP User Guide 202 System Information Parameter Definitions (cont ’d) Field Name Values Description Configur- ation Version nn.nn.nn. nn alpha- numeric Indicates version of Multi VOIP Configuration software (which includes screens for IP Parameters, SMTP Parameters, Regional Parameters, etc.). Phone Book Version nume[...]

MultiVOIP User Guide Technical Configuration 203 The frequency with which the System In formation screen is update d is determined by a setting in the Logs screen 23. Saving th e MultiVOIP Configuration . When values have been set for all of the MultiVOIP’s various ope rating parameters, clic k on Save Setup in the sidebar.[...]

Technical Configuration MultiVOIP User Guide 204 24. Creatin g a User Defau lt Configurat ion . When a “Setup” (complete grouping of parameters) is being saved, you will be prompted about designating that setup as a “User Default” setup. A User Default setup may be useful as a baseline of site-specific valu es to which you can easily revert[...]

MultiVOIP User Guide T1 Phonebook Configuration 205 Chapter 6: T1 Phonebook Configuration (North American Telephony Standards)[...]

T1 Phonebook Configuration MultiVOIP User Guide 206 T1 V ersus E1 T elephony En vironments Phonebooks for Series II analog MultiVO IP units (MVP130, MVP130FXS, MVP210, MVP410, and MVP 810) can be operated in either a North American t elephony standards environment (potentially operating with T1 d igital MultiVOIP s) or in a European t elephony stan[...]

MultiVOIP User Guide T1 PhoneBook Configuration 207 remote VoIP sites, including non-toll calls completed in the PSTN at the remote site. The “Inbound” phonebook for a particular VoIP unit describes the dialing seque nces required for a c all to origin ate remotely from any other VOIP sites in the system, and to terminate on that particular VOI[...]

T1 Phonebook Configuration MultiVOIP User Guide 208 Phonebook configuration screens ca n be accessed using icons or the sidebar menu. Phonebook Icons Description Phonebook Configuration Inbound Phonebook Entries List Add Inbound Phonebook Entry Edit selected Inbound Phonebook Entry Outbound Phonebook Entries List Add Outbound Phonebook Entry Edit s[...]

MultiVOIP User Guide T1 PhoneBook Configuration 209 Phonebook Pulldown Menu Inbound Phonebook Shortcut Outbound Phoneboo k Shortcut Alt + I Alt + O Phonebook Sidebar Menu[...]

T1 Phonebook Configuration MultiVOIP User Guide 210 1. Select Outbound Phone Book / List Entrie s . Fields in the “Details” section de scribe various SIP parameters. Click Add .[...]

MultiVOIP User Guide T1 PhoneBook Configuration 211 2. The Add/Edit Outbound PhoneBo ok screen appears. Enter Outbound PhoneBook data for yo ur MultiVOIP un it. Note th at the Advanced button gives access to th e Alternate IP Routing feature, if needed. Alternate IP Routing c an be implemented in a secondary screen (as described after the prim ary [...]

T1 Phonebook Configuration MultiVOIP User Guide 212 The fields of the Add/Edit Outbound Phone Book sc reen are described in the table below. Add/Edit Outbound Phone Book: Field Definitions Field Name Values Description Accept Any Number Y/N When checked, “Any Number” appears as the value in the Destination Pattern field. The Any Number feature [...]

MultiVOIP User Guide T1 PhoneBook Configuration 213 Add/Edit Outbound Phone Book: Field Definitions (cont’d) Field Name Values Description Destination Pattern prefixes, area codes, exchanges, line numbers, extensions Defines the beginning of dialing sequences for calls that will be connected to another VOIP in the system. Numbers beginning with t[...]

T1 Phonebook Configuration MultiVOIP User Guide 214 Add/Edit Outbound Phone Book: Field Definitions (cont’d) Field Name Values Description SIP Fields Use Proxy Y/N Select if prox y server is used. Transport Protocol TCP or UDP Voip administrator m ust choose between UDP and TCP transmissio n protocols. UDP i s a high-speed, low-overhead connectio[...]

MultiVOIP User Guide T1 PhoneBook Configuration 215 Clicking on th e Advanced button brings up the Alternate Routin g secondary screen. This feature p rovides an alter nate path for calls if the primary IP network cannot carry the traffic. Often in cases of failure, call tr affic is temporarily diverted into the PSTN. However, this feature could a [...]

T1 Phonebook Configuration MultiVOIP User Guide 216 Alternate Routing Field Definitions Field Name Values Description Alternate IP Address n.n.n.n where n= 0-255 Alternate destination for outbound data traffic in case of excessive delay in data transmissio n. Round Trip Delay milliseconds The Rou nd Trip Delay is the criterion for judging when a da[...]

MultiVOIP User Guide T1 PhoneBook Configuration 217 3. Select Inbound PhoneBook | List Entries .[...]

T1 Phonebook Configuration MultiVOIP User Guide 218 4. The Add/Edit Inbound PhoneBook screen appears.[...]

MultiVOIP User Guide T1 PhoneBook Configuration 219 Enter Inbound PhoneBook dat a for yo ur MultiVOIP. The fields of the Add/Edit Inbound PhoneBook screen are desc ribed in the table below. Add/Edit Inbound Phone Book: Field Defini tions Field Name Values Description Accept Any Number Values : Y/N Description: When checked, “Any Number” appears[...]

T1 Phonebook Configuration MultiVOIP User Guide 220 Add/Edit Inbound Phone Book: Field Defini tions (cont’d) Field Name Values Description Call Forward Pa rameters Forward Condition Uncondit.; Busy No Resp. Unconditional . When selected, all calls receive d will be forwarded. Busy . When selected, calls will be forwarded when station is busy. No [...]

MultiVOIP User Guide T1 PhoneBook Configuration 221 Add/Edit Inbound Phone Book: Field Defini tions (cont’d) Field Name Values and Description Ring Count 0, 1, 2, 3, etc . When “No Response ” is condition for forwarding calls, this determines how many unanswered rings are needed to trigger the forwarding. Registration Option Parameters In a S[...]

T1 Phonebook Configuration MultiVOIP User Guide 222 T1 Phonebook Examples The following example demonstrates h ow Outbound and Inbound PhoneBook entries work in a situation of multiple ar ea codes. Consider a company wit h offices in Minne apolis and Baltimor e. The system depicted is H.32 3. However, the phonebook entries presented are still appli[...]

MultiVOIP User Guide T1 PhoneBook Configuration 223 An outline of the equipment setup in both offices is shown below. IP Network Digital Vo I P 200.2.10.3 T1 717-5170 PBX -5171 -5172 -5173 -5174 Company HQ. Minneapolis North S ub. area 76 3 Local-Call Area Codes: 612, 651, 952 325-7001 R o u t e r   Digital Vo IP 200.2.9.7 T1 Baltimore Sales [...]

T1 Phonebook Configuration MultiVOIP User Guide 224 The screen below shows O utbound PhoneBook entries for the VOIP located in the company’s Baltimore facility. The entries in the Minneapolis VOI P’s Inbound PhoneBook match the Outbound PhoneBook entries of the Baltimore VOIP, as shown below.[...]

MultiVOIP User Guide T1 PhoneBook Configuration 225 To call the Minneapolis/St. Paul ar ea, a Baltimore employee must dial eleven digits. (In this case, we ar e assum ing that the Balt imore PBX does not require an “8” or “9” to seize an outside phone line.) If a Baltimore employee dials any phon e number in the 612 area code, the call will[...]

T1 Phonebook Configuration MultiVOIP User Guide 226 Similarly, the Inbound PhoneBook fo r t he Baltimore VOIP (shown first below) generally matches the Outbou nd PhoneBook of the Minneapolis VOIP (shown second below). Notice the extended prefix to be re moved: 14103257. This entry allows Minneapolis users t o contact Baltimor e co-workers as though[...]

MultiVOIP User Guide T1 PhoneBook Configuration 227 The Outbound PhoneBook for the Minn eapolis VOIP is shown below. The third destination p attern, “7” fac ilitates reception of co -worker calls using local-a ppearing-extensions only. In t his case, the “Add Prefix” field value for this phonebook entry would be “1410325” .[...]

T1 Phonebook Configuration MultiVOIP User Guide 228 Configuring Mixed Digita l/Analog V OIP Systems Analog MultiVOIP units, like the M VP-210/410/ 810/410SS/81 0SS are compatible with digita l MultiVOIP unit s like the MVP24 10. In many cases, digita l and analog V OIP units will app ear in the same telephony/IP system. In addition to MVP-210/410xx[...]

MultiVOIP User Guide T1 PhoneBook Configuration 229 The Series I analog VOIP phone book re sides in the “Host” VOIP unit at Site B. It applies to both of the Series I analog VOIP units. Each of the Series II an alog MultiVOIPs (the MVP210 and the MVP410) requires its o wn inbound and outb oun d phonebooks. The MVP2410 digital MultiVOIP req uire[...]

T1 Phonebook Configuration MultiVOIP User Guide 230 These seven phone books are shown below. Phone Book for Series I Analog VOIP Host Unit (S ite B) VOIP Dir # -OR- Destination Pattern IP Address Channel Comments 102 20 0.2.9.8 2 Site B, FXS ch annel. 101 20 0.2.9.8 1 Site B, FXO channel. 421 20 0.2.9.6 0 Site E FXS ch annel. 201 200. 2.9.7 1 Site [...]

MultiVOIP User Guide T1 PhoneBook Configuration 231 Note 1. The “x” is a wildcard character. Note 2. By specif ying “Channel 0, ” we instruct the MVP2400/24 10 to choose any availabl e data channel to carry the call. Note 3. Note that Site F ke y system has only 30 extensions (x7400-7429) . This destination pattern (14022637 4) actually dir[...]

T1 Phonebook Configuration MultiVOIP User Guide 232 Outbound Phone Book for MVP2410 Digital VOIP (Site D) Destin. Pattern Remove Prefix Add Prefix IP Address Comment 201 20 0.2.9.7 To originate calls to Site A (Bismarck). 1507 1507 1 01# Note 3. 200.2.9.8 To originate c alls to Rochester local PSTN using the FXO channel (channel #1) of the Site B V[...]

MultiVOIP User Guide T1 PhoneBook Configuration 233 Inbound Phonebook for MVP2410 Di gital VOIP (Site D) Remove Prefix Add Prefix Channel Number Comment 1615 9, Note 4. Note 5. 0 Allows phone users at remote voip sites to call non-toll numbers within the Site D area code (615; Pierre, SD) over the VOIP network. 1615 49231 31 0 Allows voip calls dir[...]

T1 Phonebook Configuration MultiVOIP User Guide 234 Outbound Phone Book for MVP410 Analog VOIP (Site F) Destin. Pattern Remove Prefix Add Prefix IP Address Comment 201 200.2.9.7 To originate calls to Site A (Bismarck). 1507 1507 1 01# Note 3. 200.2.9.8 To originate c alls to any PSTN phone in Rochester area using the FXO channel (channel #1) of the[...]

MultiVOIP User Guide T1 PhoneBook Configuration 235 Inbound Phonebook for MVP410 Ana log VOIP (Site F) Remove Prefix Add Prefix Channel Number Comment 1402 4 Access to Lincoln local PSTN by users at remote VOIP location s via FXO port at Site F. 1402 263740 740 0 1402 263741 741 0 1402 263742 742 0 Gives remote voip users ac cess to extension of ke[...]

T1 Phonebook Configuration MultiVOIP User Guide 236 Outbound Phone Book for MVP210 Analog VOIP (Site E) Destin. Pattern Remove Prefix Add Prefix IP Address Comment 201 200.2.9.7 To originate calls to Site A. 1507 1507 1 01# Note 3. 200.2.9.8 To originate c alls to any PSTN phone in Rochester area using the FXO channel (channel #1) of the Site B VOI[...]

MultiVOIP User Guide T1 PhoneBook Configuration 237 Inbound Phonebook for MVP210 Ana log VOIP (Site E) Remove Prefix Add Prefix Channel Number Comment 421 1 Call Completion Summaries Site A calling Site C, Method 1 1. Dial 101. 2. Hear dial tone from Site B. 3. Dial 7175662. 4. Await completion. Talk. Site A calling Site C, Method 2 1. Dial 101#717[...]

T1 Phonebook Configuration MultiVOIP User Guide 238 Site D calling Site C 1. Dial 9,1507717566 2. 2. “9” gets o utside line. On so me PBXs, an “8” ma y be used to direct calls to th e VOIP, while “9” directs calls to the PSTN. However, some PBX units can be programmed to identify the destination patterns of all calls to be directed to t[...]

MultiVOIP User Guide T1 PhoneBook Configuration 239 Site D calling Site F A voip call from Pierre PBX t o extension 7424 on the key telepho ne system in Lincoln, Nebraska. A. The required entry in the Pierre O utbound Phonebook to facilitate origination of t he call, would be 1402263742. The call would be dir ected to the Lincoln voip’s IP addres[...]

T1 Phonebook Configuration MultiVOIP User Guide 240 Site F calling Site D A voip call from a Lincoln ke y extension to extension 3 117 on the PBX in Pierre, South Dakota. A. The required entry in the Linco ln Outbound Phonebook to facilitate origination of the call, would be “31”. The stri ng “1615492” would have to be added as a prefix. Th[...]

MultiVOIP User Guide E1 Phonebook Configuration 241 Chapter 7: E1 Phonebook Configuration (European Telephony Standards)[...]

E1 Phonebook Configuration MultiVOIP User Guide 242 E1 V ersus T1 T elephony En vironments Phonebooks for Series II analog MultiVO IP units (MVP130, MVP130F XS, MVP210, MVP410, MV P810, MVP210SS, MVP 410SS, and MVP810SS) can be operated in either an environment of either North American telep hony standards (potent ially operatin g with T1 digital M[...]

MultiVOIP User Guide E1 PhoneBook Configuration 243 Free Calls: One V OIP Site to Another The most direct use of the VOIP system is making calls between the offices where the VOIPs are loc ated. Consider, for example, the Wr en Clothing Company. This company has VOIP-equipped office s in London, Paris, and Amste rdam, each served by its o wn PBX. V[...]

E1 Phonebook Configuration MultiVOIP User Guide 244 Local Rate Calls: Within Local Calling Area of Remote VO I P In the second use of the VOIP syst em, the local calling area of each VOIP location becomes accessible to all of the VOIP system’s users. As a result, int ernational calls can be made at local calling rates. For example, suppose that W[...]

MultiVOIP User Guide E1 PhoneBook Configuration 245 Similarly, the VOIP system allows Wren Clothing employees in London and Amsterdam to call anywhere in Paris at loca l rates; it allows Wren Clothing employees in Paris an d London to call anyw here in Amsterdam at local r ates. France The Netherlands 5 5 Wren Clothing Co. VOIP/PBX Si te London 5 W[...]

E1 Phonebook Configuration MultiVOIP User Guide 246 National Rate Calls: Within Nation of Remote V OIP Site In the third use of the VOIP system, the national calling area of each VOIP location becomes accessible to all of the VOIP system’s users. As a result, int ernational calls can be made at nation al calling r ates. Again, significant savings[...]

MultiVOIP User Guide E1 PhoneBook Configuration 247 Similarly, the VOIP system allows Wren Clothing employees in London and Amsterdam t o call anywhere in Fr ance at French nat ional rates; it allows Wren Clothing employees in Paris and Amsterdam to call anywhere in the United Kingdom at its national r ates. France The Netherlands 5 5 Wren Clothing[...]

E1 Phonebook Configuration MultiVOIP User Guide 248 In order for any VOIP phone call to be made, there must be both an Inbound Phonebook entry and an O utbound Phonebook entry that describe the end-to-end connection. The phone st ation originatin g the call must be connected to the VOIP system. The O utbound Phonebook for that VOIP unit must have a[...]

MultiVOIP User Guide E1 PhoneBook Configuration 249 Phonebook configuration screens ca n be accessed using icons or the sidebar menu. Phonebook Icons Description Phonebook Configuration Inbound Phonebook Entries List Add Inbound Phonebook Entry Edit selected Inbound Phonebook Entry Outbound Phonebook Entries List Add Outbound Phonebook Entry Edit s[...]

E1 Phonebook Configuration MultiVOIP User Guide 250 Phonebook Pulldown Menu Inbound Phonebook Shortcut Outbound Phonebook Shortcut Alt + I Alt + O Phonebook Sidebar Menu[...]

MultiVOIP User Guide E1 PhoneBook Configuration 251 Phonebook Configuration Pr ocedure 1. Select Outbound Phone Book/List Entries . Click Add .[...]

E1 Phonebook Configuration MultiVOIP User Guide 252 2. The Add/Edit Outbound PhoneBo ok screen appears. Enter Outbound PhoneBook data for yo ur MultiVOIP un it. Note th at the Advanced button gives access to th e Alternate IP Routing feature, if needed. Alternate IP Routing c an be implemented in a secondary screen (as described after the prim ary [...]

MultiVOIP User Guide E1 PhoneBook Configuration 253 The fields of the Add/Edit Outbound Phone Book sc reen are described in the table below. Add/Edit Outbound Phone Book: Field Definitions Field Name Values Description Accept Any Number Y/N When checked, “Any Number” appears as the value in the Destination Pattern field. The Any Number feature [...]

E1 Phonebook Configuration MultiVOIP User Guide 254 Add/Edit Outbound Phone Book: Field Definitions Field Name Values Description Destination Pattern prefixes, area codes, exchanges, line numbers, extensions Defines the beginning of dialing sequences for calls that will be connected to another VOIP in the system. Numbers beginning with these sequen[...]

MultiVOIP User Guide E1 PhoneBook Configuration 255 Add/Edit Outbound Phone Book: Field Definitions (cont’d) Field Name Values Description SIP Fields Use Proxy Y/N Select if prox y server is used. Transport Protocol TCP or UDP Voip administrator m ust choose between UDP and TCP transmissio n protocols. UDP i s a high-speed, low-overhead connectio[...]

E1 Phonebook Configuration MultiVOIP User Guide 256 Clicking on th e Advanced button brings up the Alternate Routin g secondary screen. This feature p rovides an alter nate path for calls if the primary IP network cannot carry the traffic. Often in cases of failure, call tr affic is temporarily diverted into the PSTN. However, this feature could a [...]

MultiVOIP User Guide E1 PhoneBook Configuration 257 Alternate Routing Field Definitions Field Name Values Description Alternate IP Address n.n.n.n where n= 0-255 Alternate destination for outbound data traffic in case of excessive delay in data transmissio n. Round Trip Delay milliseconds The Rou nd Trip Delay is the criterion for judging when a da[...]

E1 Phonebook Configuration MultiVOIP User Guide 258 4. The Add/Edit Inbound PhoneBook screen appears. Enter Inbound PhoneBook dat a for your Mult iVOIP unit. The field s of the Add/Edit Inbound PhoneBook scree n are described in the table below.[...]

MultiVOIP User Guide E1 PhoneBook Configuration 259 Add/Edit Inbound Phone Book: Field Defini tions Field Name Values Description Accept Any Number Y/N When checked, “Any Number” appears as the value in the Remove Prefix f ield. The Any Number feature of the Inbound Phone Book does not wo rk when an external routing device is u sed (Gatekeeper [...]

E1 Phonebook Configuration MultiVOIP User Guide 260 Add/Edit Inbound Phone Book: Field Defini tions (cont’d) Field Name Values Description Channel Number 1-30, or “Hunting” E1 channel number to which the call will be assign ed as it enters the local telephony equipment (often a local PBX). “Hunting” directs the call to any available chann[...]

MultiVOIP User Guide E1 PhoneBook Configuration 261 Add/Edit Inbound Phone Book: Field Defini tions (cont’d) Field Name Values Description Forward Destination IP address, phone number, port number, etc. Phone number or IP a ddress t o which calls will be directed. For H.323 calls, the Forward Destination can be either a Phone Number of an IP Addr[...]

E1 Phonebook Configuration MultiVOIP User Guide 262 Remember that the in itial MultiVOIP se tup must be done locally or vi a the built-in Remot e Configuration/Command Modem us ing the MultiVOIP program . However, after t he initial configur ation is complete, all of th e MultiVOIP units in the VOIP system can be configured, re-config ured, and upd[...]

MultiVOIP User Guide E1 PhoneBook Configuration 263 Lille Reims Strasbourg Paris: Area 01 Rouen Nantes Lyon Marseille Toulouse Bordeaux France Country Code: 33[...]

E1 Phonebook Configuration MultiVOIP User Guide 264 010 Rotter dam 020 Amsterdam 050 Gronin gen 040 Eindhoven 01 18 Middelburg 038 Zwo lle 058 Leeuw arden 053 Enschede 070 The Hague Haarlem 023 0294 Weesp Beverwij k 0251 Den Helder 0223 0299 Purme rend Aalsmee r0297 T exel 0222 043 Maastricht The Ne therlands Country Code: 31 026 Arnhem[...]

MultiVOIP User Guide E1 PhoneBook Configuration 265 An outline of the equipment setup in these three o ffices is shown below. IP Network Digital Vo I P 200.2.10.3 E1 979-5170 PBX -5171 -5172 -5173 -5174 Wren Clothing Co. London Of fice Country Cod e: +44 Area Code: 0208 PBX Wren C lothing Co. Amsterdam Office Country Code : +31 Area/City Code: 020 [...]

E1 Phonebook Configuration MultiVOIP User Guide 266 The screen below shows Outbound Ph oneBook entries for the VOIP located in the company’s London facility The Inbound PhoneBook for the London VOIP is sho wn below. NOTE: Commas are a llowed in the Inbound Phone book, but not in the Outbound Phonebook. Commas deno t e a brief pause for a dial ton[...]

MultiVOIP User Guide E1 PhoneBook Configuration 267 The screen below shows O utbound PhoneBook entries for the VOIP located in the company’s Paris facility. The Inbound PhoneBook for the Paris VOIP is shown below.[...]

E1 Phonebook Configuration MultiVOIP User Guide 268 The screen below shows O utbound PhoneBook entries for the VOIP in the company’s Amsterdam facility. The Inbound PhoneBook for the Amsterdam VOIP is shown below.[...]

MultiVOIP User Guide E1 PhoneBook Configuration 269 Configuring Digita l & Analog V OIPs in Same System Analog MultiVOIP units, like the MVP-210/410/810 are compa tible with digital Mult iVOIP units like the MVP3010. In many cases, dig ital and analog VO IP units will app ear in the same telep hony/IP system. In addition to MVP- 210/410/810 M u[...]

E1 Phonebook Configuration MultiVOIP User Guide 270 The Series I analog VOIP phone book re sides in the “Host” VOIP unit at Site B. It applies to both of the Series I analog VOIP units. Each of the Series II an alog MultiVOIPs (the MVP210 and the MVP410) requires its o wn inbound and outb oun d phonebooks. The MVP3010 digital MultiVOIP req uire[...]

MultiVOIP User Guide E1 PhoneBook Configuration 271 Phone Book for Analog VOIP Host Unit (Site B) (continued) VOIP Dir # -OR- Destination Pattern IP Address Channel Comments 0207 xxx xxxx 200.2.9. 9 0 (Note 2.) Gives remote voip users access to phone numbers in 0207 ar ea code (Inner London) in which Site D is located. 0208 xxx xxxx 200.2.9. 9 0 (N[...]

E1 Phonebook Configuration MultiVOIP User Guide 272 The Outbound PhoneBook of the MVP3010 is shown below. Outbound Phone Book for MVP3010 Digital VOIP (Site D) Destin. Pattern Remov e Prefix Add Prefix IP Address Comment 201 200.2.9.7 To originate calls t o Site A (Bi rmingha m). 901189 9011 89 101# Note 3. 200.2.9.8 To originate c alls to any PSTN[...]

MultiVOIP User Guide E1 PhoneBook Configuration 273 The Inbound PhoneBook of the MVP3010 is shown below. Inbound Phone Book for MVP3010 Di gital VOIP (Site D) Remove Prefix Add Prefix Channel Number Comments 0207 9,7 Note 4. Note 5. 0 Allows phone users at remote voip sites to call local numbers (those w ithin the Site D area code, 0207, Inner Lond[...]

E1 Phonebook Configuration MultiVOIP User Guide 274 Outbound Phone Book for MVP410 Analog VOIP (Site F) Destin. Pattern Remove Prefix Add Prefix IP Address Comment 201 200.2.9.7 To originate calls to Site A (Bi rmingha m). 01189 0118 10 1# Note 3. 200.2.9.8 To originate c alls to any PSTN phone in Reading area using the FXO channel (channel #1) of [...]

MultiVOIP User Guide E1 PhoneBook Configuration 275 Inbound Phonebook for MVP410 Ana log VOIP (Site F) Remove Prefix Add Prefix Channel Number Comment 01822 2 4 Calls to Tavistock local PSTN through FXO port (Port #4) at Site F. 0182 263 740 740 . 0 0182 263 741 741 . 0 0182 263 742 742 0 Gives remote voip users , access to extensions of key phone [...]

E1 Phonebook Configuration MultiVOIP User Guide 276 Outbound Phone Book for MVP210 Analog VOIP (Site E) Destin. Pattern Remove Prefix Add Prefix IP Address Comment 201 200.2.9.7 To originate calls to Site A (Bi rmingha m). 01189 0118 10 1# Note 3. 200.2.9.8 To originate c alls to any PSTN phone in Reading area using the FXO channel (channel #1) of [...]

MultiVOIP User Guide E1 PhoneBook Configuration 277 Inbound Phonebook for MVP210 Ana log VOIP (Site E) Remove Prefix Add Prefix Channel Number Comment 421 1 Call Completion Summaries Site A calling Site C, Method 1 1. Dial 101. 2. Hear dial to ne from Sit e B. 3. Dial 9435632. 4. Await completion. Talk. Site A calling Site C, Method 2 5. Dial 101#9[...]

E1 Phonebook Configuration MultiVOIP User Guide 278 Site D calling Site C 1. Dial 901189435632 . 2. “9” gets outside line. On some PBXs, an “8” may be used to direct calls to th e VOIP, while “9” directs calls to the PSTN. However, some PBX units can be programmed to identify the destination patterns of all calls to be directed to the V[...]

MultiVOIP User Guide E1 PhoneBook Configuration 279 Site D calling Site F A voip call from Inner Lon don PBX to extension 7424 on the ke y telephone system in Tavistock, UK. A. The required entry in the London Outbound Phonebook to facilitate origination of the call, would be 90182263 742. The call would be directed to the Tavistock voip’s IP add[...]

E1 Phonebook Configuration MultiVOIP User Guide 280 Site F calling Site D A voip call from a Tavistock key extension t o extension 3117 on the PBX in Inner London. A. The required entry in the Tavistock Outbound Pho nebook to facilitat e origination of the call, would be “3”. The string 020 73988 is added, preceding the “3”. The call would [...]

MultiVOIP User Guide E1 PhoneBook Configuration 281 International T elephon y Nu mbering Plan Resources Due to the expansion of telephone number capacity to accommodate pagers, fax machines, wireless telephony, and other new phone technologies, numbering plans have been changing worldwide. Many new area codes have been established ; new service cat[...]

E1 Phonebook Configuration MultiVOIP User Guide 282 URL Description http://kropla.com/phones.htm Guide to international use of modems. http://www.numberplan.org/ National and international numbering plans based on direct input from regulators worldwide. Includes lists of telecom carriers per country. http://www.eto.dk/ European Telecommunications O[...]

MultiVOIP User Guide Op eration & Maint enance 283 Chapter 8: Operation and Maintenance[...]

Operation & Maintenance MultiVOIP User Guide 284 Operation and Maintenance Although most Operation and Maint e nance functions of the software are in the Statistics group of screens, an im portant summary appears in the System Information of the Configuration screen group. Also, the SIP Server | Endpoint St atistics scre en presents statistical[...]

MultiVOIP User Guide Operation & Maintenance 285 SIP Server Endpoint Statistics Parameter Definitions Field Name Values Description Endpoint Name alpha- numeric Identifier for gateway within SIP voip system. Max. length is 33 ch aracters. Status server identifier Indicates the SIP server that is controlling traf fic for this e ndpoint. Max. Exp[...]

Operation & Maintenance MultiVOIP User Guide 286 SIP Server Endpoint Statistics Parameter Definitions Field Name Values Description Initiated Call Count numeric Indicates how many calls were initiated by phones connected to this endpoint. Received Call Count numeric Indicates how many calls were received by phones connected to this endpoint. No[...]

MultiVOIP User Guide Operation & Maintenance 287 The illustration below shows the SIP Se rver Endpoint Statis tics screen for an active SIP phone system in web GUI format.[...]

Operation & Maintenance MultiVOIP User Guide 288 System Inf ormation screen This screen presents vital system in formation at a glance. Its primary use is in troubleshooting. This screen is accessible v ia the Configuration pul ldown menu, the Configura tion sidebar menu, or by the keyboard shortcut Ctrl + Alt + Y .[...]

MultiVOIP User Guide Operation & Maintenance 289 System Information Parameter Definitions Field Name Values Description Boot Version nn.nn alpha- numeric Indicates the version of the code that is used at the startup (booting) of the voip. The boot code version is independent of the software version. Firmware Version nn.nn.nn alpha- numeric Indi[...]

Operation & Maintenance MultiVOIP User Guide 290 The frequency with which the System In formation screen is update d is determined by a setting in the Logs screen[...]

MultiVOIP User Guide Operation & Maintenance 291 Statistics Screens Ongoing operation of the MultiVOIP, whether it i s in a MultiVOIP/PBX set ting or MultiVOIP/t elco-office setting, can be monitored for performance using the Statistics functions of the MultiVOIP soft ware. About Call Pr ogress Accessing Call-Progress Statistics Channel Icons ([...]

Operation & Maintenance MultiVOIP User Guide 292 The Call Progress Details Screen[...]

MultiVOIP User Guide Operation & Maintenance 293 Call Progress Details: Field Definitions Field Name Values Description Channel 1-n Number of data channel or time slot on which the call is carried. This is the channel for which call- progress details are being viewed. Call Details Duration Hours: Minutes: Seconds The length of the call in hours[...]

Operation & Maintenance MultiVOIP User Guide 294 Call Progress Details: Field Definitions Field Name Values Description Packet Detail s Packets Sent integer value The number of data packets sent over the IP network in the course of this call. Packets Rcvd integer value The number of data packets received over the IP network in the course of thi[...]

MultiVOIP User Guide Operation & Maintenance 295 Call Progress Details: Field Definitions (con t’d) From – To Details Description Gateway Name (from) alphanumeric string Identifier for the VOIP gateway that handled the origination of this call. IP Address (from) x.x.x.x, where x has a range of 0 to 255 IP address from which the call was rec[...]

Operation & Maintenance MultiVOIP User Guide 296 Call Progress Details: Field Definitions (con t’d) DTMF/Other Details Field Name Values Description Prefix Matched specified dialing digits Displays the dialed digits that were matched to a phonebook entry. Outbound Digits Sent 0-9, #, * The digits transmitted by the MultiVOIP to the PBX/telco [...]

MultiVOIP User Guide Operation & Maintenance 297 Call Progress Details: Field Definitions (con t’d) Field Name Values Description Supplementary Services Status Call on Hold alphanumeric Describe s held call by its IP address source, location/g ateway identifier, and hold duration. Location/gateway identifiers comes from Gateway Name field in [...]

Operation & Maintenance MultiVOIP User Guide 298 Call Progress Details: Field Definitions (con t’d) Field Name Values Description Call Status fields Call Status hangup, active Show s conditio n of current call. Call Control Status Tun, FS + Tun, AE, Mux Displays the H.323 version 4 features in use for the selected call. These inclu de tunneli[...]

MultiVOIP User Guide Operation & Maintenance 299 About Logs The Logs Accessing “Statistics: Logs” Pulldown Icon Shortcut Sidebar Ctrl + O[...]

Operation & Maintenance MultiVOIP User Guide 300 The Logs Screen[...]

MultiVOIP User Guide Operation & Maintenance 301 Logs Screen Details: Field Definitions Field Name Values Description Log # column 1 or higher All calls are assigned an event number in chronological order, with the most recent call havi ng the highest event number. Start Date,Time column dd:mm:yyyy hh:mm:ss The starting time of the call (event)[...]

Operation & Maintenance MultiVOIP User Guide 302 Logs Screen Details: Field Definitions (cont’d) Field Name Values Description Call Details Voice coder G.723, G.729, G.711, etc. The voice coder being used on this call. Disconnect Reason Values are "Normal" and "Local" disconnection. Indicates whether the call was disconnec[...]

MultiVOIP User Guide Operation & Maintenance 303 Logs Screen Details: Field Definitions (cont’d) Field Name Values Description Call Details Server Details n.n.n. n for n= 0-255 When the MultiVOIP is operating in the non-direct mode (with Gatekeeper in H.323 mode; with proxy in SIP mode; or in the client/server configuration of SPP mode), this[...]

Operation & Maintenance MultiVOIP User Guide 304 Logs Screen Details: Field Definitions (cont’d) Field Name Values Description Call Details (cont’d) FROM Details Gateway Name alphanumeric string Identifier for the VOIP gateway that originated this call. IP Addres s x.x.x. x, where x has a range of 0 to 255 IP address of the VOIP gatew ay fr[...]

MultiVOIP User Guide Operation & Maintenance 305 Logs Screen Details: Field Definitions (cont’d) Supplementary Services Info Call Transferred To phone number string Number of party called in transfer. Call Forwarded To phone number string Number of party called in forwarding.[...]

Operation & Maintenance MultiVOIP User Guide 306 About IP Statistics Accessing IP Statistics Pulldown Icon Shortcut Sidebar Ctrl + P[...]

MultiVOIP User Guide Operation & Maintenance 307 IP Statistics Screen IP Statistics: Field Definitions Field Name Values Description UDP versus TCP . (User Datagram Protocol versus Transmission Control Protocol). UDP provides unguaranteed, connectionless transmission of data acros s an IP network. By contrast, TCP provides reliable, connection-[...]

Operation & Maintenance MultiVOIP User Guide 308 IP Statistics: Field Definitions Field Name Values Description UDP versus TCP (continu ed). Both TCP and UDP split data into packets called “datagrams.” However, TCP includes extra headers in the datagram to enable retransmission of lost packets and reassem bly of packets into their correct o[...]

MultiVOIP User Guide Operation & Maintenance 309 IP Statistics: Field Definitions (cont’d) Field Name Values Description Total Packets (cont’d) Sum of data packets of all types. Received with Errors integer value Total number of error-laden packets received by this VOIP gateway since the last “clearing” or resetting of the counter withi[...]

Operation & Maintenance MultiVOIP User Guide 310 IP Statistics: Field Definitions (cont’d) RTP Packets Voice signals are transmitted in Realtime Transport Protocol packets. RTP packets are a type or subset of UDP packets. Transmit ted integer value Number of RTP packets transmitted by this VOIP gateway since the last “clearing” or resetti[...]

MultiVOIP User Guide Operation & Maintenance 311 About Link Management The Link Management screen is es sentially an automa ted utility for pinging endpoints on your voip netw ork. This utility generates pings of variable si zes at variabl e interv als and records the response to the pings. Accessing Link Management Pulldown none Shortcut // Ic[...]

Operation & Maintenance MultiVOIP User Guide 312 Link Management screen Field Definitions Field Name Values Description Monitor Link fields IP Address to Ping a.b.c.d 0-255 This is the IP address of the ta rget endpoint to be pinged. Pings per Test 1-999 This field determines how many pings will be generated by the Start Now command. Response T[...]

MultiVOIP User Guide Operation & Maintenance 313 Link Management screen Field Definitions (con t’d) Field Name Values Description Link Status Parameters These fields summarize the results of pinging. IP Address column a.b.c.d 0-255 Target of ping. No. of Pings Sent as listed Number of pings sent to target endpoint. No. of Pings Received as li[...]

Operation & Maintenance MultiVOIP User Guide 314 About Registered Gate wa y Details The Registered Gateway D etails screen presents a real-time display of the special operating parameters of the Single Port Protocol (SPP). These are configured in the Call Signaling scr een and in the Add/Edit Outbound PhoneBook sc reen. Accessing Registered Gat[...]

MultiVOIP User Guide Operation & Maintenance 315[...]

Operation & Maintenance MultiVOIP User Guide 316 Registered Gate w ay Details: Field Definitions Field Name Values Description Column Headings Description alphanumeric This is a descriptor for a particular voip gateway unit. This d escriptor should generally identify the physical location of the unit (e.g., city , building, etc.) and perhaps ev[...]

MultiVOIP User Guide Operation & Maintenance 317 About Alternate Server Statistics Accessing Alternate Server Statistics Pulldown Shortcut Sidebar Ctrl + Alt + 4[...]

Operation & Maintenance MultiVOIP User Guide 318 H.323 Gatekeepers (Sta tistics, Servers): Field Defi nitions Field Name Values Description Column Headings IP Address n.n.n.n, for n = 0-255 The IP address of the gatekeeper. Port TDMA time sl ot used for communication between MultiVOIP unit and the gatekeeper that serves it. GK Name alpha-numeri[...]

MultiVOIP User Guide Operation & Maintenance 319 SIP Proxies (Statistics, Se rvers): Field Definitions Field Name Values Description Column Headings IP Address n.n.n.n, for n = 0-255 The IP address of the SIP proxy by which the MultiVOIP is governed. Port TDMA time sl ot used for communication between MultiVOIP unit and the SIP Proxy that gover[...]

Operation & Maintenance MultiVOIP User Guide 320 SPP Registrars (Statistics, Servers): Field Definitions Field Name Values Description Column Headings IP Address n.n.n.n, for n = 0-255 The IP address of the gatekeeper. Port TDMA time sl ot used for communication between MultiVOIP unit and the gatekeeper that serves it. Type Primary, Predefined [...]

MultiVOIP User Guide Operation & Maintenance 321 About P ac ketization Time You can use the Pac ketization Time screen to specify definite packetization rates for cod ers selected in the Voice/FAX Parameters screen (in the “Coder Options” grou p of fields). The Packetization Time screen is accessible u nder th e “Advanced” options entry[...]

Operation & Maintenance MultiVOIP User Guide 322 Packetization Time Screen Packetization rates can be set separately for each c hannel. The table below presents the ranges and inc rements for packetization rates. Packetization Ranges an d Increments Coder Type s Range (in Kbps); {default value} Increments (in Kbps) G711, G726, G727 5-120 {5} 5 [...]

MultiVOIP User Guide Operation & Maintenance 323 Once the pack etization rate h as been set for one channel, it can be copied i nto other channels.[...]

Operation & Maintenance MultiVOIP User Guide 324 MultiV oip Pr ogram Menu Items After the MultiVoip program is installed on the P C, it can be launched from the Programs group of t he Windows Start menu ( Start | Programs | MultiVOIP ____ | … ). In this section, we describe the software functions available on this menu. Several basic software[...]

MultiVOIP User Guide Operation & Maintenance 325 MultiVOIP Program Menu (cont’d) Menu Selection Description Download Factory Defaults Select this to return the configuration parameters to the original factory values. Download Firmware Select this to download new version s of firmware as enhancements become available . Download IFM Firmware Se[...]

Operation & Maintenance MultiVOIP User Guide 326 “Downloading” here re fers to transfer ring prog ram files from the PC to the nonvolatile “flash” memory of the Mult iVOIP. Such transfers are made via the PC’s serial port. Thi s can be understood as a “download” from the perspective of the MultiVOIP unit. When new versions of the [...]

MultiVOIP User Guide Operation & Maintenance 327 Date and Time Setup The dialog box below allo ws you to set the time and date indicators of the MultiVOIP sy stem. Obtaining Updated Firmware Generally, updated firmwa re must be downloaded from the MultiTech web/FTP site to the user’s PC before it c an be downloaded from that PC to the MultiVO[...]

Operation & Maintenance MultiVOIP User Guide 328 If you conduct a search, for examp le, on the word “M ultiVoip,” yo u will be directed to a list of firmw are that can be downloaded. If you choose Support , you c an select “Mult iVoip” in the Product Support menu and then click on Firmwa re to find MultiVOIP resources.[...]

MultiVOIP User Guide Operation & Maintenance 329 Once the updated firmware has been loc ated, it can be downloaded from the web/ftp site using normal PC/Windows procedure s. While the next 3 screens below pertain to the MVP3010, similar screens will appear for an y MultiVOIP model de scribed in this m anual. MVP3000x.EXE from ftp.multitech.com [...]

Operation & Maintenance MultiVOIP User Guide 330 Generally, the firmware fi le will be a self-extracting compressed file (with .zip extension), whic h must be expanded (decompressed, or “unzipped”) on the user’s PC in a user-specified directory. C:Acme-IncMVP3000-firm[...]

MultiVOIP User Guide Operation & Maintenance 331 Implementing a Software Upgrade MultiVOIP soft ware can be upgraded loc ally using a single comm and at the MultiVOIP Windows GUI, na mely Upgrade Software . This command downloads firmware (inc luding the H.323 stack), and factory default settings from the controll er PC to the MultiVOIP unit. W[...]

Operation & Maintenance MultiVOIP User Guide 332 Download Firmware transfers the firmware (including the H.323 protocol stack) in the PC’s MultiVOIP directory int o the nonvolatile flash memory of the MultiVOIP. Download Factory Defaults sets all configuration parameters to the standar d default values that ar e lo aded at the MultiTe ch fact[...]

MultiVOIP User Guide Operation & Maintenance 333 3. If a password has been established, the Pass word Verification screen will appear. Type in the password and click OK . 4. The MultiVOIP ___- Firmware screen appear s saying “MultiVOIP [ model number ] is up. Reboot t o Download Firmware?” Click OK to download the firmware. The “Boot” L[...]

Operation & Maintenance MultiVOIP User Guide 334 5. The program will locat e the firmware “.bin ” file in the Mu ltiVOIP directory. Highlight the correct (newest) “.b in” file and click Open . 6. Progress bars will appear at the bottom of the screen during the file transfer. The MultiVOIP’s “Boot ” LED will turn off at the end of [...]

MultiVOIP User Guide Operation & Maintenance 335 Downloading F actory Defaults 1. The MultiVoip Con figuration program must be off when invoking the Download Factory Defau lts command. If it is on, the command will not work. 2.To invoke the Download Factory De faults command, go to Start | Programs | MVP____ x.xx | Download Factory Defaults .[...]

Operation & Maintenance MultiVOIP User Guide 336 3. If a password has been established, the Pass word Verification screen will appear. Type in the password and click OK . 4. The MVP____- Firm ware screen app ears saying “Mult iVOIP [ model number ] is up. Reboot to Download F irmware?” Click OK to download the factory defaults. The “Boot?[...]

MultiVOIP User Guide Operation & Maintenance 337 5. After the PC gets a response from the MultiVOIP, the Dialog – IP Paramet ers screen will ap pear. The user should verify that the correct I P parameter values are listed on the screen and revise them if necessary. Then click OK . 6. Progress bars will appear at the bottom of the screen durin[...]

Operation & Maintenance MultiVOIP User Guide 338 might indicate that a phone is off hook (FXS) or that an incoming ring is present (FXO). The IFM re ceives operating instructions from the v oip’s main processor. For exam ple, the IFM might be instructed to ring the phone (FXS) or seize the line (FXO). The IFM cont ains a codec (coder/decoder)[...]

MultiVOIP User Guide Operation & Maintenance 339 6. The IFM Firmwar e Download screen will appear. Sel ect “Copy to All IFMs” and click OK . (Only in very special circumstances would different IFMs in the same voip be lo aded with different IFM firmware.) 7. The main Mult iVOIP Configuration screen w ill appear. Progres s bars can be seen a[...]

Operation & Maintenance MultiVOIP User Guide 340 8. Then a completion scree n entitled IFM Test w ill appear. Click OK . 9. The MultiVOIP will reboot itself. When the reboot is complete, the MultiVOIP Configur ation screen will close. 10. The IFM firmware downloading proc ess is complete.[...]

MultiVOIP User Guide Operation & Maintenance 341 Setting and Downloading User Defaults The Download User Defaults command allows yo u to maintain a known working configuration that is specific to your VOIP system. You can then experiment with alterations or improvements to the configura tions confident that a working conf iguration can be rest [...]

Operation & Maintenance MultiVOIP User Guide 342 3. To download the use r defaults, go to Start | Programs | MultiVOIP xxx | Download User Defaults .[...]

MultiVOIP User Guide Operation & Maintenance 343 4. A confirmation screen will appea r indicating that this action will entail rebooting the MultiVOIP. Click OK . 5. Progress bars will appear during the file tran sfer process. 5. When the file transfer process is complete, the Dialog-- IP Paramet ers screen will ap pear. 6. Set the IP values pe[...]

Operation & Maintenance MultiVOIP User Guide 344 Setting a P assw or d (Windows GUI) After a user name h as been designated and a password has been set, that password is required to gain access to any functionality of the MultiVOIP soft ware. Only one user nam e and password can be assigned to a voip un it. The user name will be re quired when [...]

MultiVOIP User Guide Operation & Maintenance 345 4. The Password screen w ill appear. If you intend to use the FTP Server function that is bu ilt into the Mu ltiVOIP, enter a use r name. (A User Name is not needed to access the local Windows GUI, the web browser GUI, or the commands in the Program group.) Type your password in the Password fiel[...]

Operation & Maintenance MultiVOIP User Guide 346 6. After the password h as been set, the user will be required to en ter the password to gain access to the web browser GUI and any part of the MultiVOIP software li sted in the Program group menu. Use r Name and Password are both needed for access to the FTP Server residing in the MultiVOIP. Whe[...]

MultiVOIP User Guide Operation & Maintenance 347 Setting a P assw or d (W eb Bro wser GUI) Setting a password is optional when using the MultiVOIP web browser GUI. Only one pas sword can be assign ed and it works for all MultiVOIP soft ware functions (Win dows GU I, web browser GU I, FTP server, and all Program menu comma nds, e.g., Upgrade Sof[...]

Operation & Maintenance MultiVOIP User Guide 348 Un-Installing the MultiV OIP Software 1. To un-inst all the MultiVO IP configuration softwa re, go to Start | Programs and loc ate the MultiVOIP entry. Select Uninstall MVP____ vx.xx (versio ns may vary). 2. Two confirmation sc reens will appear. C lick Yes and OK when you are certain you want to[...]

MultiVOIP User Guide Operation & Maintenance 349 3. A special warnin g message similar to th at shown below may appear for the MultiVOIP software’s “.bin” file. Cl ick Yes . An option that you selected requires that files be installed to your system, or files be uninstalled from your system, or both. A read-only file, C:ProgramFilesMVP3[...]

Operation & Maintenance MultiVOIP User Guide 350 Upgrading Software As noted earlier (see the section Implementing a Softwa re Upgrade above), the Upgrade Software command transfers, from the controller PC to the MultiVOIP unit , firmware (including th e H.323 stack) and settings. The settings can be either Factory Default Settings or Current C[...]

MultiVOIP User Guide Operation & Maintenance 351 FTP Server File T ransfers (“Do wnloads”) MultiTech has built an FTP server in to the MultiVOIP unit. Therefore, file transfers from the controller PC to the voip unit can be done using an FTP client program o r even using a browser (e.g., Internet Explorer, Netscape, or FireFox, used in conj[...]

Operation & Maintenance MultiVOIP User Guide 352 To transfer files using the FTP server functionality in the MultiVOIP, follow these directions. 1. Establish Network Connectio n and IP Addresses . Both the controller PC and the MultiVOIP unit(s) must be connected to the same IP network. An IP addres s must be assigned for each. IP Address of Co[...]

MultiVOIP User Guide Operation & Maintenance 353 3. Install FTP Client Program or Use Substitute . You should inst all an FTP client program on the controller PC . FTP file transfers c an be done using a web browser (e.g., Netscape or Internet Explo rer) in conjunction with a local Windows browser a (e.g., Windows Explorer) , but this approach [...]

Operation & Maintenance MultiVOIP User Guide 354 5. Identify Files to be Up dated . Determine wh ich files you want to update. Six types o f files can be updated using the F TP feature. In some cases, the file to be transferred will have “Ftp” as the part of its filename just before the su ffix (or extens ion). So, for example, the f ile ?[...]

MultiVOIP User Guide Operation & Maintenance 355 6. Contact MultiVOI P FTP Server . You must make contact with the FTP Server in the voip usin g either a web browser or FTP client program. Enter the IP address o f the MultiVOIP’s FTP Server. If you are using a browser, the ad dress must be preceded by “ftp://” (otherwise you’ll reach th[...]

Operation & Maintenance MultiVOIP User Guide 356 7. Log In . Use the User Name and password established in item #2 above. The login screens will differ d epending on whether the FTP file transfer is to be done with a web brow ser (see first screen below) or with an FTP client program (see second screen below).[...]

MultiVOIP User Guide Operation & Maintenance 357 8. Invoke Download . Downloading can be done with a web brow ser or with an FTP client program. 8A. Download with Web Browser. 8A1. In the local Windows browser, locate the directory holding the Mult iVOIP program files. The default location will be C:Progr am Files Mult i-Tech Systems MultiVO[...]

Operation & Maintenance MultiVOIP User Guide 358 You may be asked to confir m the overwriting of files on the MultiVOIP. Do so. File transfer between PC and voip w ill look like transf er within voip directories.[...]

MultiVOIP User Guide Operation & Maintenance 359 8B. Download with FT P Client Program . 8B1. In the local directory browser of th e FTP client program, locate the direct ory holding the Multi VOIP program files. The default location will b e C:Program Files Multi-Tech Systems MultiVOIP xxxx yyyy (where x and y represent MultiVOIP mo del num[...]

Operation & Maintenance MultiVOIP User Guide 360 Some FTP client programs are more graphically oriented (se e previous screen), while others (like t he “WS-FTP” client) are more text orien ted. 9. Verify Transfer . The files transferred will appear in the directory of the MultiVOIP. 10. Log Out of FTP Session . Whether the file transfer was[...]

MultiVOIP User Guide Operation & Maintenance 361 W eb Bro wser Interface You can control th e MultiVOIP unit wit h a graphic use r interface (GUI) based on the common web browser platform. Qualifying browsers are InternetExplorer6, Netscap e6, and Mozil la FireFox 1.0. MultiVOIP Web Browser GUI Overview Function Remote configuration and control[...]

Operation & Maintenance MultiVOIP User Guide 362 The initial config uration step of as signing the voip un it an IP address must still be done local ly using the Windows G UI. However, all additional configuration can be done via the web GU I. The content and organization of the web GUI is directly parallel to the Windows GUI. For each screen i[...]

MultiVOIP User Guide Operation & Maintenance 363 The web GUI, however, cannot perform logg ing in the same direct mode done in the Window s GUI. However, when the web GUI is used, logging can be done by email (SMTP). The graphic layo ut of the web GUI is al so somewhat larger- scale than that of the Windows GUI. For that reason, it’s helpful [...]

Operation & Maintenance MultiVOIP User Guide 364 To install the Java program, go to the Java directory on the MultiVOIP product CD. Double-click on the EXE file to begin the installation. Follow the instruct ions on the Install Shi eld screens.[...]

MultiVOIP User Guide Operation & Maintenance 365 During the installation, you mu st sp ecify which browser you’ll use in the Select Browsers screen. When installation is compl ete, the Java program becomes acc essible in your Start | Programs menu (Java resources are readily available via the web). However, the Java program runs automatically[...]

Operation & Maintenance MultiVOIP User Guide 366 After the Java program has been installed, you c an access the MultiVOIP using t he web browser GUI. Close the MultiVOIP Windows GUI. Start the web browser. Enter the IP address of the MultiVOIP unit. Ent er a password when prompted. (A password is needed here only if p assword has been set for t[...]

MultiVOIP User Guide Operation & Maintenance 367 SysLog Server Functions MultiTech has built SysLog server functionalit y into the softw are of the MultiVOIP unit s. SysLog is a de facto standard for logging events in network communicat ion systems. The SysLog Server reside s in the MultiVO IP unit itself. To impl ement this functionality, you [...]

Operation & Maintenance MultiVOIP User Guide 368 Before a SysLog client prog ram is used, the SysL og functionality must be enabled within the M ultiVOIP in the Logs menu under Configuration . The IP Address used will be that of th e MultiVOIP itsel f. In the Port field, entered by default, is the standard (‘well-known’) logical port, 514 .[...]

MultiVOIP User Guide Operation & Maintenance 369 Configuring the SysLog Client Program . Configure the SysLog client program for your own needs. In va rious SysLog clie nt programs, you can define where lo g messages will be saved/ archived, opt for interaction with an SNMP system (like Mul tiVoipManager), set the content and format of log mess[...]

Warranty, Service, & Tech Support MultiVOIP User Guide 370 Chapter 9 W arranty , Ser vice, and T ech Suppor t[...]

MultiVOIP User Guide Warranty, Service, & Tech Support 371 Limited W arranty Multi-Tech Systems, Inc . (“MTS”) warrant s that its products w ill be free from defects in materi al or workmans hip for a period of two years from the date of purchase, or if p roof of purchase is not prov ided, two years from date of shipment. MTS MAKES NO OTHER[...]

Warranty, Service, & Tech Support MultiVOIP User Guide 372 For out-of-warranty repair charges, go to www. multitech.com/documents/warranties Extended two-year overnight replacem ent service agreements are available fo r selected products. Please call MTS at (888 ) 288-5470, extension 5308, or visit our web site at www.multitech.com/programs/orc[...]

MultiVOIP User Guide Warranty, Service, & Tech Support 373 T echnical Support Multi-Tech Systems has an excellent staff of technical support personnel available to help you get the most out of your Multi-Tech product. If you have any questions about the operation of this unit, or experience difficulty during installati on you can contact Tech S[...]

Regulatory Information MultiVOIP User Guide 374 Chapter 10: Regulatory Information[...]

MultiVOIP User Guide Regulatory Information 375 EMC, Safety , and R&TT E Directive Compliance The CE mark is affix ed to this product t o confirm compliance with t he following European Comm unity Directives: Council Directive 89/336 /EEC of 3 May 1989 on the approximation of the laws of Member States relating to electromagnetic compati bility,[...]

Regulatory Information MultiVOIP User Guide 376 Warning: Changes or mod ifications to this unit not expressly approved by the party responsible for complian ce could void the user’s authority to operate the equipment. Industry Canada This Class A digital apparatus meets all requirements of the Cana dian Interference-Causing Eq uipment Regulations[...]

MultiVOIP User Guide Regulatory Information 377 may request you to remove the equipment form t network until the problem is resolved. 7. No repairs ar e to be made by yo u. Repairs are to be made only by Multi-Tech Systems or its licensees. Unaut horized repairs void registration and warranty. 8. Manufactu rer: Multi-Tech Systems, Inc . Trade name:[...]

Regulatory Information MultiVOIP User Guide 378 WEEE Statement (Waste Electrical and Electronic Equipment) July, 2005 The WEEE directive places an obli gation on EU-based manufacturers, distributors, retailers and importers to take -back electronics products at the end of their useful life. A sister Dire ctive, ROHS (Restriction of Hazardo us Subst[...]

MultiVOIP User Guide Appendix A: Cable Pinouts 379 Appendix A: Cable Pinouts[...]

Cable Pinouts MultiVOIP User Guide 380 Appendix A: Cable Pinouts Command Cable RJ-45 Connector End-to-End Pin Info 1 2 3 4 5 6 7 8 PIN NO. 4 7 8 3 2 6 1 5 1 2 3 4 5 6 7 8 T o DTE Device (e.g., PC) CLEAR TO SEND TRANSMIT DA T A RECEIVE DA T A SIGNAL GROUND PIN NO. T o Command Port Connector DB9F RJ-45 RJ-45 co nnector plugs into Com mand Port of Mul[...]

MultiVOIP User Guide Cable Pinouts 381 T1/E1 Connector T1/E1 Connector 1 2 3 4 5 6 7 8 T ransmit Pair (to line) } 4 5 Receive Pair (from li ne) } 1 2 V o ice/ Fax Channel Connector s 1 2 3 4 5 6 7 8 1 2 3 4 Pin Functions (E&M Interface) Pin Descr Function 1 M Input 2 E Output 3 T1 4-Wire Output 4 R 4-Wire Input, 2-Wire Input 5 T 4-Wire Input, 2[...]

Cable Pinouts MultiVOIP User Guide 382 Pin Functions (FXS/FXO Interface) FXS Pin Description FXO Pin Description 2 N/C 2 N/C 3 Ring 3 Tip 4 Tip 4 Ring 5 N/C 5 N/C[...]

MultiVOIP User Guide Cable Pinouts 383 ISDN BRI RJ-45 Pinout Inf ormation The S/T interface uses an 8-conductor modular cable terminated with an 8-pin RJ -45 plug. An 8- pin RJ-45 jack loc ated on the termin al is used to connect the terminal to the DSL (Digital Subscriber Loops) using this modular cable. The table below shows the Pin Number , Term[...]

Cable Pinouts MultiVOIP User Guide 384 ISDN Interfaces: “ST” and “U” The MVP410ST and MVP810ST are ISDN-BRI voip units that use an S/T outlet interface. You will need an NT1 device t o connect these units to any network equipment that has the “U” ISDN interfa c e. In the UK, and in many European co untries, th e telco supplies an NT1 de[...]

MultiVOIP User Guide TC P/UDP Port Assignments 385 Appendix B: TCP/UDP P or t Assignments[...]

TCP/UDP Port Assignments MultiVOIP User Guide 386 W ell Kno wn P or t Number s The following descri ption of port num ber assi gnm ents for Internet Prot o c o l (IP) communicat ion is taken f rom the Inter net Assigned N umbers Authori ty (IANA) we b site (www.iana.org). “The Well Known Ports a re assigne d by the IANA and on most system s can o[...]

MultiVOIP User Guide Index 387 Inde x[...]

Index MultiVOIP User Guide 388 INDEX 802.1p Priority Levels .......... 104, 105 abbreviated dialing , inter-office E1 .............................................. 243 T1 .............................................. 207 Accept Any Numb er (inbound) E1 .............................................. 259 T1 .........................................[...]

MultiVOIP User Guide Index 389 Forward Destination ................. 220 Registration Option Parameters 221 Remove Prefi x .......................... 219 Ring Count ................................ 221 Add/Edit Outbo und Phonebook field definitions E1 .............................. 253, 254, 255 T1 .............................. 212, 213, 214 Add/E[...]

Index MultiVOIP User Guide 390 Append SI P Proxy Dom ain Name in User ID (proxy ser ver) .............. 151 Auto Disconnect field group ......... 125 AutoCall........................................ 120 AutoCall (Voice/Fax Pa rams) and Pass Through Enable (FXS L oop Start) ......................................... 120 AutoCall/Offhook Alert field 1[...]

MultiVOIP User Guide Index 391 Alerting Party............................ 182 Call On Hold Call Progress Details (statistics) field ....................................... 297 Call on Hol d (call progress ) field.. 297 Call Progress (Statistics) ............... 291 Call Progress Details (statistics) field definiti ons 293, 294, 295, 296, 297, 298 C[...]

Index MultiVOIP User Guide 392 Channel Number (RADIUS Attributes) field ......................... 190 Channel Number (SMTP logs) field .................................................. 165 channel tracing on/off (loggi ng) ... 172 Checklist of configuration info ....... 28 Clear (IP Statistics) button ............ 308 Clear comm and (Link Manag em[...]

MultiVOIP User Guide Index 393 SIP Server Endpoint Statistics Parameters............................. 286 contacting technical support ......... 373 coordinated phon ebook entries E1 .............................................. 248 T1 .............................................. 207 Copy Channel command (Interface Parameters) ..................[...]

Index MultiVOIP User Guide 394 To Gateway Number................. 167 To IP Address ........................... 167 Custom Tone-Pair Settings definitions .......................................... 160, 161 Custom Tone-Pair Settings fields Cadence 1 ................................. 161 Cadence 2 ................................. 161 Cadence 3 .....[...]

MultiVOIP User Guide Index 395 Inter-Digit Regeneration Timer (dialing) ................................ 148 DID-DPO vs. DI D-DPT ............... 147 DiffServ and I P datagram ............. 108 DiffServ PHB (Per H op Behavior) value.......................................... 107 digital voip pr oduct family ............... 9 dimensions .............[...]

Index MultiVOIP User Guide 396 Regeneration (dialing) .............. 145 Signal ........................................ 144 Type .......................................... 144 Wink Timer............................... 144 E&M Parameter definitions . 144, 145, 146 E&M Parameters .......................... 143 Echo Cancellation field........[...]

MultiVOIP User Guide Index 397 failover (PSTN) feature ................ 216 FAQ for MultiVO IPs ........................ 8 fast busy (unobtainable) tones ...... 159 fax baud rate, defa ult .................... 116 Fax Enable field ............................ 116 fax machine connecting t o analog voip (MVP210-SS) ......................... 76 connec[...]

Index MultiVOIP User Guide 398 function traci n g on/ off (loggi ng ) .. 172 FXO Disconnect On fields............ 141 FXO disconnection criteria ........... 134 FXO disconne ct i on, t ri g geri ng of 140, 141 FXO Interface Parameter defi nitions .................................................. 134 FXO Interface Parameter fields Current Loss ....[...]

MultiVOIP User Guide Index 399 Gateway Name (Ethernet/IP Parameters) fiel d ....................... 106 Gateway Number, F rom Details (RADIUS Attributes) field........ 192 Gateway Number, F rom Details (SMTP logs) fi eld ..................... 167 Gateway Number, To Details (RADIUS Attributes) field........ 192 Gateway Number, To Details (SMTP logs)[...]

Index MultiVOIP User Guide 400 DID-DPO .................................. 148 E&M ......................................... 145 FXO .......................................... 134 FXS Loop Start ......................... 130 Intercept Tone (Regional Pa rams) and Offhook Alert (Vo ice/Fax Params) ..................................................[...]

MultiVOIP User Guide Index 401 jitter, dynamic ............................... 123 jumper, D ID MVP210-SS ................................ 73 MVP-410SS/810SS .................... 70 Keep Alive (Tim ers; NAT/STUN) 186 key system connecting t o analog voip (MVP- 410SS/810SS) ......................... 71 connecting to MVP210-SS ......... 75 Knowledge [...]

Index MultiVOIP User Guide 402 Options (caller) ......................... 304 Outbound digits ........................ 304 Outbound Digits Recvd ............ 302 Outbound Digits Sent ............... 302 Packets lost ............................... 303 Packets recvd ............................ 303 Packets sent............................... 303 Pac[...]

MultiVOIP User Guide Index 403 Download IFM Firmware ......... 325 Set Password ............................. 325 Uninstall.................................... 325 Upgrade Softwa re ..................... 325 MultiVOIP pr ogram menu, op t i on descriptions ....................... 324, 325 MultiVOIP software installing ...............................[...]

Index MultiVOIP User Guide 404 Outbound Digits Received (ca ll progress) field ........................... 296 Outbound Digits Received (st atistics, logs) field .................................. 302 Outbound Digits Received(SMTP logs) field .................................. 166 Outbound Digits Sent (call pro gr ess) field .......................[...]

MultiVOIP User Guide Index 405 phonebook conf iguration ................ 89 phonebook configu ration (remote) 351 Phonebook Configuratio n icon E1 .............................................. 249 T1 .............................................. 208 Phonebook Configuratio n Procedure E1 .............................................. 248 T1 ......[...]

Index MultiVOIP User Guide 406 T1 .............................................. 213 Proxy Domain Name / IP Address field ........................................... 151 Proxy Polling Interv al (SIP Call Signaling) field ......................... 152 PSTN failover feature Alternate Routing, and .............. 216 quality-of-service ................[...]

MultiVOIP User Guide Index 407 Registered Gateway Details ‘Statistics’ function ......... 315, 316 Registered Gateway Details screen316 Registered Gateway Details screen fields Description................................ 316 IP Address................................. 316 No. of Entries ............................ 316 Port ....................[...]

Index MultiVOIP User Guide 408 Save Setup command .................... 203 saving configuration ..................... 203 user ........................................... 341 Saving the MultiVOIP Configuration .................................................. 203 savings on toll calls E1 .............................................. 242 T1 ......[...]

MultiVOIP User Guide Index 409 E1 .............................................. 255 T1 .............................................. 214 SIP port number, standard E1 .............................................. 255 T1 .............................................. 214 SIP Proxies (Statistics, Servers) IP Address.................................[...]

Index MultiVOIP User Guide 410 Port ........................................... 320 Type .......................................... 320 SPP Registrarss (Statistics, Serve rs) Status ........................................ 320 SRV record ................................... 110 ST interface (ISDN-BRI) description ................................ 384[...]

MultiVOIP User Guide Index 411 Supplementary Services Parameter fields Busy Party................................. 181 Supplementary Services Parameter fields Allowed Name Types ............... 181 Supplementary Services Parameter fields Connected Party ........................ 182 Supplementary Services Parameter fields Allowed Name Types ........[...]

Index MultiVOIP User Guide 412 Total Digits (outbound) field E1 .............................................. 254 T1 .............................................. 213 touch tone frequencies .................. 142 trace on/off (l ogging) .................... 172 Transfer Sequence ................ 174, 176 Transmitted (RTCP Packets, IP Stats) field[...]

MultiVOIP User Guide Index 413 voice packets, consecutive lost ..... 125 voice packets, delayed .......... 123, 124 voice packets, re-assembling ........ 117 voice quality, improving ............... 119 voice quality, versus delay ............ 124 Voice/FAX connector pi nout ........ 381 Voice/FAX Pa rameter defini tions 124, 125 Voice/FAX Pa ramet[...]

Index MultiVOIP User Guide 414 voltage, operat i ng ........................... 20 warnings, safety .............................. 62 warranty ........................................ 371 web browser GUI and logs ........... 170 web browser GUI, enabling .......... 111 analog.......................................... 35 web browser interface browse[...]

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