Multitech MTCBA-G-F manual

MultiModem ä GSM/GPRS External Wireless Modem (Data/Fax/Voice) MTCBA-G-F1 MTCBA-G-F2 UserGuide[...]

2 User Guide for MultiModem G SM/GPRS External Data/Fax/Voice Wireless Modem Models MTCBA-G-F1 & MTCBA-G-F2 P/N 82001220, Rev ision A Copyr ight © 2003 by Multi -Tech Sy stems, Inc. All rights reserved. This publication may not be reproduced , in whole or in part, without prior expressed written permission from Multi-Tech Systems, Inc. Multi-T[...]

3 Contents P RODUCT D ESCRIPT I ON 5 Package Contents 6 Interfaces 6 Parts to be Suppl ied by Wi reless Service Provi der 7 Parts t o be Supplied by End User 7 Radio Charact eris tics 8 Accesso ry Kit 9 AT Command Inf o 10 Phone Number for t he Wire less Modem 10 Network Acces s 10 Features 12 A PP LIC A TIO N O VER VI EW 13 Applicati on Types 13 B[...]

4 Electrical Installatio n & Configuratio n 28 Mobile Phonet ools 34 Verifyi ng signal s trengt h 35 Verifyi ng network r egistr ation 36 Test ing the Confi guration 37 Tes ting the Conf igur ation (continue d) 38 Tes ting the Conf igur ation (continue d) 39 T ROUBLESHOOTI NG 40 Situation A: T he modem does not ans wer t hrough the serial link [...]

Product Description 5 Pr oduct Description The Multi-Tech MultiM odem GSM/GPRS is an exter nal data/fax/voice wireless mod em. It also supports mobile originated short message service (SMS) and mo bile-term inat ed SMS. Design ed for global use, it offers st andards-based multi-band GSM/GPRS Class 10 per formance . This re ady-to- deploy, sta ndalo[...]

Product Description 6 P acka ge Contents · one modem · two holding bridles (mounting brackets) · one RS- 232 15-to-9- pin cabl e · one power supply cable with fuse · one User Manual (this docu ment) Interfaces The Wireless MultiModem has several inte rfaces: · LED function indicating operating status · External ante nna (via SM A connec tor)[...]

Product Description 7 P arts to be Supplied b y Wireless Service Pr ovider · Subscriber Identity Module (SIM) configuration chip The SIM contains information specific to your wireless account and its features. P arts to be Supplied by End User · mounting screws ( screw shaf t diamete r = .17” max . ) · antenna The antenn a used must be bo th o[...]

Product Description 8 Radio Characteristi cs GSM 850 EGSM 900 Frequency RX 869 to 894 MHz 925 to 960 MHz Frequency TX 824 to 849 MHz 880 to 915 MHz RF Power Stand 2W at 12.5% dut y cycle 2W at 12.5% dut y cycle Impedance 50 ohms VSWR <2 Typical Radiated Gain 0 dBi on az i m ut h plane GSM 1800 GSM 1900 Frequency RX 1805 to 1880 MHz 1930 to 1990 [...]

Product Description 9 Accessory Kit A Wireless MultiModem A ccessory Kit is available. Generally spea king, it is useful to have one or two kits to c onfigure a group or fleet of Wireless MultiMod em units (generally, you will not need one kit for every modem). The kit includes an anten na, a power supply and a pro duct CD. The product CD contains [...]

Product Description 10 A T Command Inf o This manual describe s a minimal set of AT commands that ar e adequate for c onfiguring many common application situations. A complete set of AT command definitions can be found in the A T Command manuals ( one for GSM/G PRS an d one for CDMA). Th ese manual s are availa ble on the MultiTech web site or on t[...]

Product Description 11 · For GSM-without-GPRS , a circuit- switched data con nection is used. The user can set up DUN to make a conventional V.32 mode m connection to any terminating modem at the other end. The phone n umber specified in DUN ca n be one supplied by the wirele ss service provide r or another p hone number related to a different dia[...]

Product Description 12 Features · GPRS Class 10 ope ration · V.42bis d ata compression · Dual-band 850/1900 or 900/1800 GSM/GPRS · Numerous LEDs provide operational status · GSM Cl ass 1 and Class 2 Group 3 FAX · ME + SI M phone book management · Desktop or panel mounting · Fixed dialing number · Short Mes sage Servic es including text and[...]

Application Overview 13 Application Overview Application T ypes With circuit switched data rates up to 14.4K bp s, the MultiModem GSM/G PRS is targeted at applications that period ically need to send or receive data over a wireless network. It is an ideal solution for: Appliances Remote Diagnostics ATM Termina ls Remot e Metering Automotive Securit[...]

Application Overview 14 R S232 Wir el ess Mu ltiM ode m used i n re m ot e A TM ap pli c at io n.[...]

Application Overview 15 Benefits/Features in Applicat ions Short Development Time. The MultiModem GSM/ GPRS can make your existing and next generation device, m achine, or s ystem, communication-ready without requiring any hardware cha nges to its design. It actually provides faster tim e-to-market because it relieves the burden an d expense of obt[...]

Application Overview 16 Compatible Supplementary Service s . The MultiModem GS M/GPRS is compatible with supplementary services such as call forwarding, call barring, multiparty, ca ll waiting and call hold, calling line identifi cation, advice of charge, US SD, closed user group and explicit call transfer. Management Features. The MultiModem GSM/G[...]

Application Overview 17 Industrial Chassis . The MultiModem GSM/GPRS is packaged in a rugged , water resistant, industrial chassis. The chassis has an RS-232 DE -15 Voice /Data interf ace conne ctor and a permanent screw-type po wer connector. It also has an SMA antenna connector . The c hassis can be side-mounte d on a panel or top- mounted on a d[...]

Application Overview 18 Functions – GSM Modes MODE DESCRIPTION Standa rd Dual Ban d Extended GS M 900 MHz Class 4 (2W) and GSM 1800/ 1900 MHz Class 1 (1 W) Interface Serial i nter face RS232. V. 24/V.28 Autobaudi ng function. A T comma nd set based on V .25ter a nd GSM 07.05 & 07.07 SMS Mobile Originated (MO) a nd Mobile Terminat ed (MT) SMS [...]

Specificatio ns 19 Specifications General Specifications Power Requirements 5 V to 32VDC; 400mA Averag e @5V, 2A Peak @ 5V Mechanical Dimensions & W eight 4.3" w x 2.4" h x 0. 94" d; 4.1 oz. (11 cm x 6.1 cm x 2.4 cm; 115 g ) Connectors & Fasteners A ntenna Connection ty pe : SMA ja ck Serial Connector : 15-p in RS232 SUB D fe[...]

Specificatio ns 20 Electrical Charact eristics Switching the GS M modem on/off The device is permanently powered (when connected to the power supply). Voltage Range Voltage ran ge : 5 to 32 V DC GND : 0V Overv oltage and Undervoltage Correct opera tion of the Wireless MultiModem in communi cation mode is not gua ranteed if input voltage fa lls belo[...]

Specificatio ns 21 Input/out put el ect r i cal characterist i cs for external connecti ons INSTALLATION / START- U P GSM 850/900 GSM 1800/1900 Parameters Min Typ. Max Min Typ Max Unit Power Supply @ 25 degrees C: - Input Supply Voltage 5 13.2 32 5 13.2 32 V @5V 1.8 1.1 A @13.2 V 0.7 0.4 A Input peak supply current (in co mm. mode at Pmax) @32V 0.4[...]

Specificatio ns 22 Input/out put el ect r i cal characterist i cs (cont’d) GSM 850/900 GSM 1800/1900 Parameters Min Typ. Max Min Typ Max Unit Power Supply @ 25 degrees C: - Input Supply Voltage 5 13.2 32 5 13.2 32 V @5V 31.4 31.4 mA @13.2 V 13.2 13.2 mA Input average supply current in idle mode @32V 5.6 5.6 mA SIM 33 V[...]

Specificatio ns 23 LED Indicators TD . Transmit Data. Lit when modem is tr ansmitting data. RD . Receive Data. Lit when modem is rec eiving da ta. CD . Carrier Detect. Lit when data connection has been estab lished. LS . Line Status. Continuous “on” state indicates that the wireless modem is not registered on the network. Flashing state indicat[...]

Specificatio ns 24 RS232 15-Pin Connector Pinout 10 11 6 1 5 15 PIN EIA CCIT Designation 1 DCD 109 Data Carrier Direct 6 RX 104 Receiv e Data (out) 2 TX 103 T ransmit Data 8 DTR 108. 2 Data Terminal Ready 9 GND Signal Ground 7 DSR 107 Data Se t Ready 12 RTS 105 Reque st to Send 11 CTS 106 Cle ar to S end RS 232 13 RI 125 Ring Indicat or 4 MICR OPHO[...]

Getting Sta r ted 25 Getting Star ted with your Wireless MultiModem Mechanical Mounting To mount the Wireless MultiModem, do the following: 1. Obtain m ounting screw s (two are needed) th at are appr opriate for the surface on which you will mount the MultiModem. The mounting screw on the co nnector end of th e unit must have a scre w-head no thick[...]

Getting Sta r ted 26 For example, one m ight use two 6-3 2 self- tapping scre ws 5/8” in length to mount the unit in a truck to the wa ll of the cab behind the passenger’s seat. 2. Typically, the unit is mounted against a flat surface into which holes can be drilled. The mounting holes (cente r- to-center) must be separate d by 125mm or 4 -15/1[...]

Getting Sta r ted 27 3. Slide the mounti ng bridles into the corresponding slots on the back side of the MultiMode m chassis. 4. Attach the MultiMo dem with two screws to the mounting s urface at the desi red location o n the equipment.[...]

Getting Sta r ted 28 Electrical Installation & C onfiguration The wireless MultiModem requires the power supply connection to begin opera tion. It also requires a SIM card (Su bscriber Ident ity Modu le) to operate on a G SM network. To ins tall the modem, do the following: 1. Using your fingernail or a small wedging tool (e.g., a small s crewd[...]

Getting Sta r ted 29 2. Insert the SIM ca rd into the ho lder.[...]

Getting Sta r ted 30 3. Ver ify t hat the SIM ca rd fits into the holder properly and then replace the cover.[...]

Getting Sta r ted 31 4. Connec t a suitable ante nna to the S MA connector (see s pecifications o n page 8). An te nna C onn ect or (SMA type)[...]

Getting Sta r ted 32 5. Connect bo th sides of the s erial and co ntrol cable (15-pin Sub D co nnector on th e modem side). Seri a l & Con t rol C onn e ct or T o Ser ial Port of PC[...]

Getting Sta r ted 33 6. Plug the power supply ca ble into the wireless Multimodem. Po we r Cord In-Line Fus e Power Connector T o Power Source 7. Connect the po wer supply cable into the po wer supply, with a correct GND con nection. Connect red wire to + (positive) an d black wire to – (negat ive). Note: For autom o tive applica tion: accordin g[...]

Getting Sta r ted 34 Connect the power supply to its source (f or example, in a m obile situation, to the vehicle’s DC fuse/terminal block). 8. Activate the power supply. Mobile Phonetools For initial configuration of your wireless device, Multi-Tech off ers a Windows â based mobile Phone Tools application. To load mobile Phone T ools, click on [...]

Getting Sta r ted 35 V erifying signal strength The Wireless MultiModem es tablishes a call if the signal is su fficien tly st rong. To v erify th e signal strength, do the following: 1. Using the Hy perterminal program at the computer to which the Wireless MultiModem is connected, type th e AT comman d AT+CSQ. A value for the received signal stren[...]

Getting Sta r ted 36 V erifying network registration In this procedure, you w ill verify that the Wireless MultiModem has been registered on the w ireless network. To do so, you will use the common communications program Hy perterminal . 1. Using the Hy perterminal program at the computer to which the Wireless MultiModem is connected, type the AT c[...]

Getting Sta r ted 37 T esting the Configuration Descrip- tion A T Comman ds Response Returned Commen ts A T+CPIN =1234 O K PIN Code accepted +CME E RROR : 16 Incorrect PIN Code Enter PIN Code +CME E RROR : 3 PIN alread y entere d (with + CMEE : 1 mode) A T + C REG ? C REG = <mode> , 1 modem synchronized on the network C REG = <mode> , 2[...]

Getting Sta r ted 38 T esting the Configuration (continued) Descrip- tion A T Comman ds Response Returned Commen ts R ING A TA Answer the ca ll. Receiving an incom ing call O K A TD1234; Don’t for get the “;” at the end fo r “voice” calls. O K Communication established C ME E RROR : 11 PIN Code not entered (with +CMEE : 1 m ode) Initiate [...]

Getting Sta r ted 39 T esting the Configuration (continued) Descrip- tion A T Comman ds Response Returned Commen ts Initiate a n emergenc y call A TD112; O K Don ’t forget the “;” at the end fo r “voice” calls. Comm uni- cation loss N O C ARRIE R A TH Hang up O K A T&W Store the paramet ers in non- volatile memo ry O K The communicati[...]

Troubleshooting 40 T r oubleshooting Situati on A: The modem does not answ er through the serial l i nk If the Wir eless MultiMo dem does no t answer through the serial link upon an attem pted transm ission of data or voice signa ls, see the table below for possible causes an d solutions. Solutions for ‘no connection through serial link’ situat[...]

Troubleshooting 41 Solutions for ‘no connection through serial link’ situation (cont’d) If the modem returns … Then as k … Action Is the comm unication program properly confi gured ? In co mmunications program , verif y t hat modem parameters have been set to the values sho wn here: Data Bits = 8 Parity = none Stop Bits = 1 Baud = 115200 [...]

Troubleshooting 42 Situation B: The modem always returns «Error» when trying t o i ssue a communication If the Wireless MultiModem returns a m essage of error upon an attem pted transmission of data or voice signals, see the table below for possible caus es and s olution s. Solutions for “error” message situations If the m odem returns … Th[...]

Troubleshooting 43 Solutions for “error” message situations (cont’d) If the m odem returns … Then as k … Action error (cont’d) Is the selected bearer type support ed by t he called party ? Is the selected bearer type support ed by t he network? In com m. progra m , type A T+CMEE=1 to view the exten ded error codes (see “Interpretat io[...]

Troubleshooting 44 Interpretation of Ex tended Error Codes related to “error” message Error Code Diagnostic Hint 0 Phone f ailu re Call t echnical support 3 Ope rati on not allowed No action. 4 Ope rati on not support ed No action. 10 SIM not inserted Do one of the follow ing: Insert the SIM card into the modem ’s SIM holder. Be sure SIM card[...]

Troubleshooting 45 Interpretation of Ex tended Error Codes related to “error” message (cont’d) Error Code Diagnostic Hint 17 SIM PIN2 required Enter PIN2 code . 18 SIM PUK2 require d Enter PUK 2 code. Note: Call y our netw ork provider if y ou do not know this code. 26 Dialing string too long Check the phone num ber (ma x. 20 digits). 30 No n[...]

Troubleshooting 46 Interpretation of Ex tended Error Codes related to “error” message (cont’d) Error Code Diagnostic Hint 112 Location area not allow ed (#13) No action. 113 Roam ing not allow ed in this location are a (#13) No action. 132 Servic e option not supported ( #32). Check the servi ce opti on. 133 Requested service option not subsc[...]

Troubleshooting 47 Situation C: The modem alwa ys returns «No carrier» when trying to issue a communicat ion Solution s for “n o carrier” message If the modem returns … Then as k … Action no carrier (esp. for data communi- cation) Is the selected bearer type supported by the called party? Is the selected bearer type supported by the netwo[...]

Troubleshooting 48 Solution s for “n o carrier” message ( cont’d) If the modem returns Then as k … Action no carrier (esp. for voice communi- cation) Be sure that the semicolon ch aracter (“;” ) is typed imm ediately after the phone number in the AT comm and. E.g., ATD######; type A T+CB ST=0, 0,3 Configure the SIM card for data/fax cal[...]

Troubleshooting 49 Interpretation of Ex tended Error Codes related to “no carrier” message Error Code Diagnostic Hint 1 Unallocated phone n um ber Not allocated 16 Normal call clearing 17 User bus y 18 No user respondi ng 19 User alerting, n o answ er 21 Call rejected 22 Num ber changed 31 Normal , unspecif ied[...]

Troubleshooting 50 Interpretation of Ex tended Error Codes related to “no carrier” message (cont’ d) Error Code Diagnostic Hint 50 Reques ted facility not subscribed Check y our subscription (data subscription available?) 68 AC M equal or greater than ACM Max Credit of you r pre-paid SIM card expired? 252 C all barrin g on outgoing calls Not [...]

Safety 51 Safety General Safety The modem is design ed for and in tended to be u sed in f ixed and m obile applications. “F ixed” m eans that th e device is physically secured at one location and is not able to be easily move d to another location. “ Mobile” mean s that the dev ice is designe d to be use d in o ther than fixed loc atio ns a[...]

Safety 52 It is important to follow any special regulations regarding the use of radio equipmen t due in particular to the possibility of radio frequency , RF, interference. Please f ollow th e safety advice giv en below carefully . · Switch OFF y our Wireless MultiModem when in an a ircraft. The us e of c ellular te lephones in a n aircra ft m ay[...]

Safety 53 Ve h i c l e S a f e t y · Do not use y our Wireless MultiMode m w h ile driving , unless equipped w ith a correc tly installe d vehicl e kit allow ing ‘Hands- Free’Operatio n. · Respec t national re gulations on the use of cellular telephones in vehicles. Ro ad safety alway s comes first. · If incorrec tly insta lled in a ve hicle[...]

Safety 54 · Do not expose the Wireless MultiM odem to water, rain or spilt bever ages . It is not w aterproof . · Do not abuse your W ireles s MultiModem by dropping , knock ing, or v iolently shaking it. Rough ha ndling ca n dama ge it. · Do not p lace the Wireless MultiModem alongside comput er discs, c redit or trav el car ds, or other m agne[...]

Warranty & Repair 55 W arranty & Repairs P olicies W arranty Multi-Tech Systems, Inc., (herea fter “MTS” ) warrants t hat its products will b e free from defects in ma terial or workm anship for a period of two years from da te of purchase, or if proof of purchase is not provided, two from dat e of shipment. MTS MAKES NO OTHER WARRA NTY[...]

Warranty & Repair 56 MTS WILL NOT BE LIA BLE FOR CONSEQUENTIA L DAMAGES, AND UNDER NO CIRCUMSTANCE S WILL ITS LIABILITY EXCEED THE P RICE FOR DEFECTIVE PRODUCTS. Repairs Repair P roce dures for U. S. and Canadian Customers In the event tha t service is required, products ma y be shipped, freight prepaid, to our Mounds View, Minnesot a factory: [...]

Warranty & Repair 57 For out of warra nty repair c harges, go to www.multi tech.co m/doc uments/ warrant ies Exten ded two-y ear o vern ight replacement service agreements are avail able fo r sel ected pr oducts . Pleas e call MT S at (888) 288-5470, ex tens ion 5308 o r vis it our web s ite at http:/ /www.mult itech.c om/pro grams/orc / for de[...]

Warranty & Repair 58 Repair Procedures for Int ernational Customers (Outsi de U.S.A. and Canada) Your original point of purc hase Reseller may offer t he quickest and most econom ical repair opt ion for your Multi-Tech product. You may also conta ct any Multi-Tech sa les office for information a bout t he nearest distribu tor or other repair se[...]

Warranty & Repair 59 Please d irect y our qu estion s reg ardi ng tech nical matte rs, product con figur ation, verif ication th at the pr oduct is defective, et c., to our Technic al Support department nearest you or email t support@multit ech.com. When ca lling the U.S., please direct you r questions regarding repair expedit ing, receiving, s[...]

Referenc e Info 60 Wireless Modem Reference Inf o GSM re fe rence docume nts : G SM 03.40, GSM 03.45, G SM 04.11, GSM 04.21, G SM 05.08, GSM 07.01, GSM 07.02, G SM 07.05, GSM 07.07. ETSI con tact : ETSI Secretariat F-06921 Sophia A ntipolis Cede x, France e-mail : secretariat@etsi. fr Service : The AT comm ands manu al is availab le on the MultiTe [...]

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