NComputing X550 manual

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www.ncom puting.com Important Notices Please note that reproduction of this User Guide in whole or in par t, without express written permission from NC omputing, is not permitted. NComputing reserves the right to make improv ements and/o r chan ges to this Use r Guide and to the products, programs and/or spe cifications described herein at any time[...]

X550 User Guide Page 3 Contents Safety Information ................................................................................................. 4 Regulatory Compliance......................................................................................... 5 FCC Information ......................................................................[...]

X550 User Guide Page 4 Safet y Informati on Refer to t he f ollowing to prevent any physical inju ry or loss of assets c aused by dam age to the product. A user must read this User Guide carefully before use and prop erly f ollow the instructions. • Make sur e that t he pla ce of installation is not too ho t (above 35˚C), too cold (below 0˚C), [...]

X550 User Guide Page 5 Regulator y Complia nce FCC Information This equipment has been tested and found to comply with the limits f or a class B digital device, pursuant to part 15 of the FCC Rules. These limits are desi gned to provide reasonable protection ag ainst harmful interf erence in a residential installation. This equipment generates, use[...]

X550 User Guide Page 6 MIC Certification Information X550 PCI Card 1. ( ): NComputing X-series(X550) 2. : 3. / : / 4. : NCC-X550(B ) XD2 Access Device 1. ( ): NComputing X-series(XD2) 2. : 3. / : / 4. : NCC-XD2(B) ( B ) , . X550 PCI Card XD2 Access Device FTP STP Cable .[...]

X550 User Guide Page 7 Product O verview The X550 desktop virtualization kit includes a license f or NComputing vSpace software, one X550 PCI card, and f ive XD2 access dev ices. NComputing vSpace desktop virtualization software divides your host PC's resources into indepe ndent virtual workspaces that g ive each user their own f ull PC e xper[...]

X550 User Guide Page 8 Minimum S yste m Require ments Host PC The host PC operat ing system can be W indo ws Server 2003 R2 SP2 ( Standard or Enterprise Edition, 32-bi t) or Ubuntu Linux . P lease v isit the support section of the NComputing website for the latest opera ting system support in formation. For one X550 kit, a host PC should hav e at l[...]

X550 User Guide Page 9 Inst all the Har dw are Before attemptin g to i nstall the X550 Kit, v erify that your W i ndows or Linux OS i s supported by vSpace, and that the O S is properly installed, updated and all devices viewable in the OS device manager are working properly. Also, check to be sure your package includes one X550 PCI card, f ive XD2[...]

X550 User Guide Page 10 4. Insert one X 550 PCI card and secure the bracket to t he chassis with a retaining screw (or other fastening mechanism specific to your PC). Note: The X550 is a full-height PCI card. Optional installation of a second X550 card If the system has a seco nd available PCI slot and y ou wish to use a second X550 kit, insert the[...]

X550 User Guide Page 11 Connect Peripheral Devices Connect each access device to a port on t he PCI card usin g high quality Cat 5e or shielded Cat 6 cables. The se must be standard direct (not c rossover) cables. Maximum cable length betwee n the X550 card and a user access dev ice is: Standard Category 5e UTP cable: up to 5 me ters Standard Categ[...]

X550 User Guide Page 12 Inst all the NCo mputin g vS p ace S of tw are Turn on the host PC. After W indow s starts, it will autom atically bring up a dialog box called “Found New Hard ware W izard.” (For Linux please visi t t he support section of t he NComputing website and enter “Linux” into the knowledge base f or the latest information [...]

X550 User Guide Page 13 At the installation "W elcome" screen, close all running programs, and click on t he "Next" button. Read the antivirus and firewall warning screen, f ollow the applicable instructions, and click on the "Next" button. At the software license screen, read the vSpace sof tware end user license ag r[...]

X550 User Guide Page 14 At the product terms of use scr een, r ead the t erms of use document and optionally pr int it out. When you are finished, click the "I a gree" checkbox, and then cli ck "Next." From the "Choose Destination Location" screen, you can c hoose to install vSpace in t he the default location, or you [...]

X550 User Guide Page 15 Note: This password only applies to the vSpace sof tware installed on this PC. Resetting a forgotten password w it h require reinstalling the vSpace software. Note: T he NComputin g Administration Console allows y ou to administer v Space software and pa ram eters associated with the access dev ices on this PC. It w ill auto[...]

X550 User Guide Page 16 Note: I t is recommended that all users have their own user accounts to enable control of their ow n set tings. If y ou click on the “Yes” button, the s creen shot bel ow shows t he “Local Users and Groups” W indows utility that will be displayed on an ot herwise blank overlay screen. You can r ight cl ick and select[...]

X550 User Guide Page 17 Note: You must reboot the computer bef ore you can use the vSpace software or the access devices connected to the host PC.[...]

X550 User Guide Page 18 Product Re gistr ation The X550 PCI card contains an embedded hardware license which allow it to support up to f ive access de vices. When f irst installed, the X550 starts a trial license w hich permits you to use full f unctionality of up to f ive attached access devices f or the next 30 days. Until you r egister, a remind[...]

X550 User Guide Page 19 At any time during the registration process, you can use the "Back" button to return to a previous screen to change your entries, and you can also click on the "Cancel" button to cancel the process at that point. At the registr ation program “welcome” screen, if vSpace pass word protect ion is turned [...]

X550 User Guide Page 20 The "Select registration method" screen allows you to pick how you will reg ister your X550 PCI card. Remember that successful registration is necessary f or the X550 card to function past the initial 30 days. You c an select to register either “On Line” or “Off Line,” and after selecting the desired regist[...]

X550 User Guide Page 21 You will then see a registration pro gr ess ba r on the "On-li ne Registration process" screen. O nce the online reg istration process has completed, you can view the results, including which PCI card(s) w ere successfully registered. Click on the "Finish" button . Offline Registration In the o f fline re[...]

X550 User Guide Page 22 In the next window, you see the user information previously enter ed and the PCI card numbers chosen for registration. Confirm that the information is correct and click on the "Next" button to complete the process. In the nex t screen, you select where to store the f ile that must be emailed to NComputing.and click[...]

X550 User Guide Page 23 Once the f ile is created, you can copy it t o another PC, if necessary. Email that f ile to registration@ncomputing.com. You will receive a n immediate email reply conf irming t hat the r egistration information reached NComputing. If the registration system determines that the f ile is valid and that the X 550 is entitled [...]

X550 User Guide Page 24 The next w indo w allows y ou to specify a disk directory where you ha ve stored you r returned license file(s). The regis tration program will search through the specified disk directory ( it can be on a USB disk-on-k ey device) looking for the specific license f ile that m atches the X 550 PCI card(s) installed in this PC.[...]

X550 User Guide Page 25 Up dati ng the vSp ace Sof tw are Once you have succes sfully completed the registration process, you can update t he software direct ly over the Int ernet by selecting “Update vSpace” f rom t he “Start” menu (provided you are within 12 months of the initial purchase or have signed up f or extended maintenance). Note[...]

X550 User Guide Page 26 If there is a new version available, click on the “Download” butt on t o start the update process. W hen the dow nload is complete: 1) if you previously used the opt ions button to select “save update program to disk,” the update will be sa ved to disk for you to apply later; 2) if you didn’t use the options button[...]

X550 User Guide Page 27 Using the v Sp a ce Console Start the management console f rom the W in dows St art menu. The application is called, "vSpace Console." You can also start the management console by right-clicking on the NComput ing icon in the system tr ay and selecting " vSpace Management Consol e" or by simply double- cl[...]

X550 User Guide Page 28 Example of message receiv ed f rom another vSpace user  Disable (or Enable) vSpace A lef t-click on the Disab le (or Enable – if already disabled) option f rom the system tray icon brin g s up this “do you want to reboot” screen. Select “No” and the selected Disable/Enable action will take place af ter the next [...]

X550 User Guide Page 29 Local Settings The "Local Sett ings" tr ee allows you to see and chang e settings f or t his host PC. Right clicking on “Local Settings” and selecting “Export List…” lets you export a list (tab or comma delimited text file) that can be used to keep a r ecord of which users (if any) are logged-in to each s[...]

X550 User Guide Page 30 By right-clicking on the “X550 PC I Card,” you can:  Display or modify the properties defined for that particular PCI Card. NOTE: All stations attache d to the same X550 PC I card w ill use the same resolution and color dep th. Right c licking on the Properties option bring s up a new window that all ows setting the c[...]

X550 User Guide Page 31 Right clicking a station in the left window , allows you t o force that station (and associated user session) to stop. You can also choose t o send a message to t he screen of the user session currently running on that station. From this window , you can only send messages to stations attached to this PC, unlike the “send [...]

X550 User Guide Page 32 If you right c lick directly on a “station number,” you can access three tabs of available information. T he "Applic ation load ed" t ab shows all the appli cations r unning on that station’s session. The "Information" t ab show s the f ollow ing information about the selected station’s session: ?[...]

X550 User Guide Page 33 The “Station Settings” tab shows parameters t hat can be set for each station. The parameters configurable f rom this window are: • Station name : The “provi sioned name” of the station.[...]

X550 User Guide Page 34 • A u tomati cally turn station on when system starts : If you unset t his c heckbox the station (and its monitor) will not start w hen t he system boots up. This is normally left defaulted to on; ot herwise, you will have to manually start t he station from this administration console. • Enable “Shut Down” option wi[...]

X550 User Guide Page 35 Information & Settings The "Product Information" item shows inf ormation about the installed terminal services software, such as product nam e, build dat e, version string and vendor information. (You cannot modify these values.) The "User in f ormation" item shows t he information ente r ed during th[...]

X550 User Guide Page 36 The "System Settings" item shows the f ollowing settings for the t erminal ser vices software. Double-clicking on the name o f the setting allows you t o adjust it, unless it is read-only, which is specified below . • Maximum number of stations (incl. Host) : the maximum number of sessions the vSpace software is [...]

X550 User Guide Page 37 required for certain applications to behave properly . You can set this either on or off. • A d minist rator Password : whether an administrator passw or d is set. You can change the administrator passw or d properties. • A u tologon on the Host Station : whether the host PC is set to start without the W indow s logon sc[...]

X550 User Guide Page 38 USB-Device A ssi gnment(s) In the "USB-Device Assignment(s)" item, you can control what USB ports on the host PC are connected to which access device (station). To use t his function, navigate t he tree t o select a connected USB device. After selecting a device, the f ollowing information will be displayed in the [...]

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X550 User Guide Page 40 W hen you click on the "Apply" butt on, changes to the USB-Device assignments are saved. T o discard changes, simply navigate to another tr ee item or close t he console without clicking on the "Apply" button, but you will be r eminded that you m ay wish to save the settings you made.[...]

X550 User Guide Page 41 W arrant y and T roubl eshooting You can download the applicable hardware warranty for your reg ion by v isiting the Download center in t he Support section of the NComputing website at www.ncomputing.com . Refer to the follow ing troubleshooting tips and the online NComputing knowledge base in case y ou encounter issues wit[...]

X550 User Guide Page 42 Glossar y A c cess de vice (XD2) : a multi-user computing station using NComputing patented technology. It doesn't use a CPU, VGA, or main chipsets. It shares resources of the Host PC using NComputing vSpace software and a PCI card containing a system on c hip (SoC). A d minist rator : a person who is responsible for ma[...]