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Bom manual de uso
As regras impõem ao revendedor a obrigação de fornecer ao comprador o manual com o produto NCR 5953. A falta de manual ou informações incorretas fornecidas ao consumidor são a base de uma queixa por não conformidade do produto com o contrato. De acordo com a lei, pode anexar o manual em uma outra forma de que em papel, o que é frequentemente utilizado, anexando uma forma gráfica ou manual electrónicoNCR 5953 vídeos instrutivos para os usuários. A condição é uma forma legível e compreensível.
O que é a instrução?
A palavra vem do latim "Instructio" ou instruir. Portanto, no manual NCR 5953 você pode encontrar uma descrição das fases do processo. O objetivo do manual é instruir, facilitar o arranque, a utilização do equipamento ou a execução de determinadas tarefas. O manual é uma coleção de informações sobre o objeto / serviço, um guia.
Infelizmente, pequenos usuários tomam o tempo para ler o manual NCR 5953, e um bom manual não só permite conhecer uma série de funcionalidades adicionais do dispositivo, mas evita a formação da maioria das falhas.
Então, o que deve conter o manual perfeito?
Primeiro, o manual NCR 5953 deve conte:
- dados técnicos do dispositivo NCR 5953
- nome do fabricante e ano de fabricação do dispositivo NCR 5953
- instruções de utilização, regulação e manutenção do dispositivo NCR 5953
- sinais de segurança e certificados que comprovam a conformidade com as normas pertinentes
Por que você não ler manuais?
Normalmente, isso é devido à falta de tempo e à certeza quanto à funcionalidade específica do dispositivo adquirido. Infelizmente, a mesma ligação e o arranque NCR 5953 não são suficientes. O manual contém uma série de orientações sobre funcionalidades específicas, a segurança, os métodos de manutenção (mesmo sobre produtos que devem ser usados), possíveis defeitos NCR 5953 e formas de resolver problemas comuns durante o uso. No final, no manual podemos encontrar as coordenadas do serviço NCR na ausência da eficácia das soluções propostas. Atualmente, muito apreciados são manuais na forma de animações interessantes e vídeos de instrução que de uma forma melhor do que o o folheto falam ao usuário. Este tipo de manual é a chance que o usuário percorrer todo o vídeo instrutivo, sem ignorar especificações e descrições técnicas complicadas NCR 5953, como para a versão papel.
Por que ler manuais?
Primeiro de tudo, contem a resposta sobre a construção, as possibilidades do dispositivo NCR 5953, uso dos acessórios individuais e uma gama de informações para desfrutar plenamente todos os recursos e facilidades.
Após a compra bem sucedida de um equipamento / dispositivo, é bom ter um momento para se familiarizar com cada parte do manual NCR 5953. Atualmente, são cuidadosamente preparados e traduzidos para sejam não só compreensíveis para os usuários, mas para cumprir a sua função básica de informação
Índice do manual
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NCR RealPOS™ 5953 USB DynaKey™ Release 2.1 User Guide 200 6 B005-0000-1457 Issue B[...]
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The product described in this book is a licensed product of NCR Corporation. NCR is a registered trademark of NCR Corporation. It is the policy of NCR Corporation (NCR) to improv e products a s new technolog y, components, software , and firmware become availa ble. NCR, therefore, reserves the right to change specifications withou t prior notice. A[...]
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i Preface Safety Requirements Caution: This device should only be powered by a power source which meets Safety Extra Low Voltage (SELV) and LPS (Limited Power Source) requirements per UL1950, IEC 950, and EN 60 950. T he power source must be certified by the appropriate safety agency for the country of installation. Audience This manual is written [...]
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ii[...]
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iii T able of Contents Chapter 1: Overview Introduction ........................................................................................... 1-1 Compatibility .................................................................................. 1-2 Features ........................................................................................[...]
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iv Installing a Remote Table Top USB DynaKey (5964-K032) ..... 3-4 Installing an Integrated Customer Display (5972-F040) ........... 3-6 Installing a Checkstand Mounted DynaKey ............................ 3-11 Installing a 5953-K023 Checkstand Mount ........................... 3-11 Powering Up ......................................................[...]
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v POS-Checkout Style Keyboard ..................................................... 5-5 Double-High / Double-Wide Keys .............................................. 5-6 Keyboard Programmability .......................................................... 5-7 Keylock ....................................................................................[...]
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vi Controller Board.................................................................................. 6-17 Connector Identification .............................................................. 6-17 Connector Pin-Out Information ................................................. 6-18 DVI Connector ...................................................[...]
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vii Revision Record Issue Date Remarks A Aug 2002 First issue B Dec 02 Updated Programming Chapter with firmware interface information[...]
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viii Radio Frequency Interference Statements Federal Communicatio ns Commission (FCC) Information to User This equipment has been tested and found to comply with the limits for a Class A digital device, pu rsuant to Part 15 of FCC Ru les. These limits are designed to provide reasonable protection against harmful interference when th e equipment is [...]
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ix Declaration of Conformity Manufacturer’s Name NCR Corporation Manufacturer’s Address NCR Corporation Retail Systems Group – Atlanta 2651 Satellite Boulevard Duluth, GA 30096-5810 Type of Equipment Information Technology Equipment Model Number Class 5953 Electrical Ratings (Input) 12 V dc, 2.0 A NCR Corporation, 1700 South Patterson Bouleva[...]
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x[...]
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Chapter 1: Overview 20064 Introduction The NCR RealPOS 5953 USB DynaKey is a Point-of-Sale (POS) keyboard with a built-in 12.1-inch flat panel Liquid Crystal Display (LCD). Unique to the DynaKey is a set of ATM-style keys ( DynaKeys) , which are located beside the displa y. The functions of these keys change depending on the software applicatio[...]
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1-2 Chapter 1: Overview Compatibility The USB DynaKey is designed for the following terminals: • NCR 7452 (Release 4.0 or later) • NCR 7456 Features • DVI Communications - industry standard video communications • USB Communications - Three Type A connectors for external devices • Field Programmable Gate Array (FPGA) - Controls the Keylock[...]
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Chapter 1: Overview 1-3 Multi-Color Power LED On the face of the USB DynaKey is a multi-color power LED. The status and condition indicated by the LED are shown as follows. Status Condition Green DynaKey power on Orange* LCD in standby mode (or see note below) Red FPGA reporting an error condition Flashing (red/green) DynaKey keypad in PC Setup mod[...]
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1-4 Chapter 1: Overview Keylock Positions The USB DynaKey includes a standard NCR Keylock, accessible through the FPGA. There are four positions: Exception, Locked, Retail, and Supervisor. They are explained in the following table. Abbreviation Position Description Ex Exception Used by the cust omer or service representative to perform low level pr[...]
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Chapter 1: Overview 1-5 Special PC Setup Keypad Layout On power-up, the operator can switch the DynaKey into an alternate keypad layout that can be used with many PC B IOS setup and configuration routines. The alternate layout contains keys such as ESC, TAB, END, “+”, “-” and arrow keys which are not available in the normal keypad layout. T[...]
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1-6 Chapter 1: Overview[...]
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Chapter 2: Site Preparation Physical Environment Operating Range Condition Range Temperature 5° to 45°C Relative Humidity 10% to 90% (Non-condensing) Atmospheric Pressure 3000 meters (max.) Storage Range Condition Range Temperature -10° to 50°C Relative Humidity 10% to 90% Transit Range Condition Range Temperature -40° to 60°C (One week max.)[...]
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2-2 Chapter 2: Site Prepar ation Electrical Requirements Voltage Tolerance Current (Max) 5953 Module (from Host) +12 V Supply Voltage ± 10% 1600 mA External USB Port +5V ± 5% 500 mA External USB Port +5V ± 5% 500 mA External USB Port +5V ± 5% 500 mA Fingerprint Board (Optional) +5V ± 5% 100 mA Power Consumption Typical Maximum 5953 Module 16.0[...]
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Chapter 2: Site Pr eparation 2-3 Dimensions 20051 470 mm (18.5 in.) 300 mm (11.7 in.) 255 mm (10.0 in.) 20052 470 mm (18.5 in.) 420 mm (16.5 in.) 366 mm (14.5 in.) 255 mm (10.0 in.) 263 mm (10.3 in.)[...]
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2-4 Chapter 2: Site Prepar ation 5953-K023 Checkstand Mount The Checkstand Mount is fully adjustable between the minimum and maximum dimensions that are illu strated below. The DynaKey can also be rotated right and left of center (shown) by approximately 90 degrees, as well as tilted from a vert ical position to approximately 45 degrees (shown). 19[...]
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Chapter 2: Site Pr eparation 2-5 There are two positions to install the post to the back of the D ynaKey. 19908 270 mm (10.75 in.) 200 mm (8.0 in.) 105 mm 4.13 in. 140 mm 5.5 in.[...]
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2-6 Chapter 2: Site Prepar ation[...]
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Chapter 3: Hardware Installation Introduction Caution: This device should only be powered by a power supply source which meets Safety Extra Low Voltage (SELV) and LPS (Limited Power Source) requirements per UL1950, IEC 950, and EN 60 950. The power source must be certified by th e appropriate safety agency for the country of installation. Caution: [...]
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3-2 Chapter 3: Hardware Install ation Serial Number Location The serial number is located on the bottom edge of the DynaKey module. 19940 Serial Number Label[...]
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Chapter 3: Hardware I nstallation 3-3 Cable Connector Access The cable connectors are located on the bottom of the 5953 assembly. Tilt display to access the cable connectors. 19905a DVI (Video In) Powered USB (Data/Power In) Dual USB (External) Single USB (External) Mounting Options The 5953 USB DynaKey can be installed various configurations: • [...]
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3-4 Chapter 3: Hardware Install ation Installing a USB DynaKey Installing a Remote Tab le Top USB DynaKey ( 5964-K032) This section discusses how to install the USB DynaKey hardware configurations. See the terminal Hardware User’s Guide for specific procedures about how to connect the USB DynaKey to the host terminal. 1. Route the Powered USB Cab[...]
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Chapter 3: Hardware I nstallation 3-5 2. Connect the cables to the DynaKey. • Connect the terminal DVI cable to the DynaKey DVI connector. • Connect the terminal Powered USB cable to the DynaKey Powered USB connector. • Connect external USB devices to the DynaKey USB connectors (optional). 19905a DVI (Video In) Powered USB (Data/Power In) Dua[...]
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3-6 Chapter 3: Hardware Install ation Installing an Integrated Customer Display (5972-F040) The Integrated 5972 2 x 20 Display i s mounted to the 5953 using feature 5972-F040. 20050 Customer Display Po st Base Telescoping Post Adapter Telescoping Post Integrated Display Swivel Screw (4)[...]
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Chapter 3: Hardware I nstallation 3-7 1. Install the Customer Display Post Base. Secure it with screws (4). 19850 Customer Displa y Post Base[...]
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3-8 Chapter 3: Hardware Install ation 2. Route the cable (display connector end) up through the mount components as shown below. This is a tight fit and the connector has to be angled in order to make it though the openings. Use care to not damage the wires. 20053 3. Assemble the post components.[...]
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Chapter 3: Hardware I nstallation 3-9 4. Connect the cable to the display module. a) Remove the Integrated Display Bracket (2 screws). b) Connect the cable to the 2 x 20 VFD Assembly. c) Replace the Integrated Display Bracket. 20054 2 x 20 VFD Assem bly Integrated Display Bracket Phillips PH Screw (4-24 x 0.625)[...]
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3-10 Chapter 3: Hardware I nstallation 5. Install the Customer Display assembly onto the b ase of the table top mount. 19851 6. Connect the Customer Display Cable to a Powered RS-232 connector on the host terminal.[...]
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Chapter 3: Hardware I nstallation 3-11 Installing a Checkstand Mounted DynaKey The 5953 USB DynaKey supports the 5953-K023 Checkstand Mount 20065 5953-K023 Checks tand Base Installing a 5953-K023 Checkstand Mount Note: The cable(s) for the USB DynaKey can be routed through the Checkstand Base 1. Loosen the Thumbscrew on the side of the Checkstand B[...]
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3-12 Chapter 3: Hardware I nstallation 2. Slide the Side Cover off the lower half of the Checkstand Base. 3. In the desired location on the coun tertop drill four 6 mm (0.25 in.) holes for the mounting bolts and one 38 mm (1.5 in.) hole for the DynaKey cable(s). Use the Checkstand Base as a template fo r locating the holes. 4. Bolt the Checkstand B[...]
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Chapter 3: Hardware I nstallation 3-13 6. Screw the Checkstand Base onto the back of the DynaKey (4 screws). 17323[...]
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3-14 Chapter 3: Hardware I nstallation 7. Route the cables through the upper half of the Checkstand Base. Install the Thumbscrew and the Front Cover. Be sure to leave enough slack in the cables to permit easy tilting of the DynaKey. 17449 8. Plug the LCD cable into the DynaKey. • Optional - Plug a scanner cable into the DynaKey. • Optional - Pl[...]
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Chapter 3: Hardware I nstallation 3-15 9. Route the cable(s) through the upper half of the Checkstand Base and install the Thumbscrew and the Front Cover. Be sure to leave enough slack in the cable(s) to permit easy tilting of the DynaKey. 10. Route the cable(s) into the lower half of the Checkstand Base and through the countertop. 11. Slide the Si[...]
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3-16 Chapter 3: Hardware I nstallation 1. Power up the system. 2. After the memory test completes, hold down key number 10 and key number 12 simultaneously. Make sure both keys are held down together. The 10 and 12 keys must be the first two keys pressed after a power on. If any other keys are pressed first, pressing the 10 and 12 keys simultaneous[...]
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Chapter 3: Hardware I nstallation 3-17 All unlabeled keys are non-functional in Setup Keypad Mode . Ignore any stuck key error messages displayed as a result of the keys being held down. 3. Press the [F2] key to put it into the BIOS configuration routine. 4. Use the special keypad layout to run the system’s BIOS Configuration routine. Note: The D[...]
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3-18 Chapter 3: Hardware I nstallation Normal Operating Mode After setup and configuration, the keyboard can be reset to exit the special keypad mode . This is done by power cycling the DynaKey, or pressing the 10 and 12 keys simultaneously. This puts the keyboard back into its normal operating mode as shown. Usually keys 22 - 23 and 21 - 25 are ca[...]
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Chapter 3: Hardware I nstallation 3-19 Screen Saving Feature The display has a time-out function that causes the display t o go blank after several minutes of inactivity . The screen saving feature is controlled by NCR platform software integrated into the 5953 drivers. Note: If your screen saver is active and the Keylock is in the L position, you [...]
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3-20 Chapter 3: Hardware I nstallation[...]
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Chapter 4: Programming Firmware USB DynaKey Capabilities The NCR USB DynaKey is a multifunction device comprised of several functions, including a keyboard swit ch matrix and a speaker. Both of these functions are controlled by a single field programmable gate array (FPGA). The keyboard matrix translates between a key switch physical location and t[...]
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4-2 Chapter 4: Programming The keyboard has additional capabilities unique to the POS environment. The keyboard firmware supports the following POS functions: • Programmable keyboard matrix • Configurable key click tone FPGA Firmware Defaults During USB initialization all USB de vices are required to enumerate. Each device reports its data and [...]
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Chapter 4: Programmi ng 4-3 Table 1: NCR Proprietary HI D Usages Usage Hexadecimal Value HID_USAGE_PAGE_NCR_MISC 0xFF8F KEYLOCK 0x01 KEYBOARD_TONE 0x02 KEYBOARD_MAP 0x03 KEY_CLICK_INFO 0x11 ERROR_TONE 0x12 TONE FREQUENCY 0x21 TONE DURATION 0x22 TONE VOLUME 0x23 KEY_MATRIX_USAGE 0x31 The report descriptors as emitted by the HID device should be cons[...]
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4-4 Chapter 4: Programming The MSR interface: The MSR conforms to the USB HID standard for MSRs as described in the HID Usage Tables for POS, Ver 1.02, see http://www.usb.org/developers/hidpage.html#pos . The Key Matrix: The Key Matrix report contains an overlay for the keyboard look-up table. It is organized in FPGA Offset order, and contains pair[...]
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Chapter 4: Programmi ng 4-5 Keyboard Matrix for 5953 USB DynaKey The keyboard matrix comprises a lis t of key numbers and respective positions within the keyboard transla tion table. The default keyboard map for the 5953 USB DynaKey (Product ID 0x0321) is as follows: Sorted by Offset Sorted by KeyNumber X Y FPGA Offset Key No. Usage 1 Usage 2 Syste[...]
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4-6 Chapter 4: Programming Sorted by Offset Sorted by KeyNumber X Y FPGA Offset Key No. Usage 1 Usage 2 System Function XY F P G A Offset Key No. Usage 1 Usage 2 System Function 2 5 42 0 0 0 6 2 100 22 0 62 0 2 6 44 0 0 0 3 4 56 23 0 62 0 2 7 46 0 0 0 6 0 96 24 0 37 Period 3 0 48 1 0 44 F11 6 3 102 25 0 58 Enter 3 1 50 0 0 0 4 0 64 26 0 3A F1 3 2 5[...]
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Chapter 4: Programmi ng 4-7 Sorted by Offset Sorted by KeyNumber X Y FPGA Offset Key No. Usage 1 Usage 2 System Function XY F P G A Offset Key No. Usage 1 Usage 2 System Function 5 4 88 15 0 5D 5 5 5 90 0 0 0 5 6 92 0 0 0 5 7 94 0 0 0 6 0 96 24 0 37 Period 6 1 98 34 0 51 Down Arrow 6 2 100 22 0 62 0 6 3 102 25 0 58 Enter 6 4 104 35 0 52 Up Arrow 6 [...]
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4-8 Chapter 4: Programming Configurable Key Click Tone The FPGA has the ability to sound a short chirp whenever a key is pressed, providing auditory feedback to an operator of the keyboard. This auditory feedback is optional. The FPGA may be configured to make the sound or not to make the sound, depending on the particular application. USB DynaKey [...]
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Chapter 4: Programmi ng 4-9 Note N freq N freq N freq N freq N freq N freq B 14 62 38 247 62 988 86 3951 110 15804 C 15 65 39 262 63 1047 87 4186 111 16744 Db 16 69 40 277 64 1109 88 4435 112 17740 D 17 73 41 294 65 1175 89 4699 113 18795 Eb 18 78 42 311 66 1245 90 4978 114 19912 E 19 82 43 330 67 1319 91 5274 115 21096 F 20 87 44 349 68 1397 92 55[...]
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4-10 Chapter 4: Programmi ng The SetClicks method examines all currently-enumerated HID devices, finds those with a Vendor-ID equal to NCR’s assigned Vendor ID (0x0404). Among all qualified devices found, each device is searched for a KEY_CLICK_INFO feature report that contains Volume , Frequency , and Duration usages. When a matching device is f[...]
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Chapter 4: Programmi ng 4-11 NCR USB DynaKey Control Parameterization Registry Values Program Parameterization Registry va lues appear under the registry key: [HKEY_LOCAL_MACHINESOFTWARENCRUSBKeyboardPID_0321] Table 3: Key-Value Definitions Keyword 1 Value (Decimal numbers) Default Registry KeyClickfrequency 2 A frequenc y between 27Hz and 42[...]
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4-12 Chapter 4: Programmi ng NCR USB DynaKey Control Data Capture Registry Values NCR Data Capture Registry values appear under the registry key: [HKEY_LOCAL_MACHINESOFTWARENCRNCRUsbKeyboardCtlDataCapture] "DcapControl"="10 (Hex destination(s): 1=DCap App, 2=Debugger, 4=File; 10/20/40 for immediate)" "DcapFile"=&qu[...]
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Chapter 4: Programmi ng 4-13 SetUsbKeyMatrix may be launched “by hand” using the Windows Start > Run option, or any equivalent shor tcut technique (desktop, quick- launch pad, menu). If started in this manner, the command line can optionally contain strings of the form “keyword{= value}”, where keyword is one of the defined parameters, a[...]
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4-14 Chapter 4: Programmi ng Command-line parameters may include a value for the runtime duration. If specified, the applicat ion remains resident only for the requested duration. This permits th e application to be used only during defined events such as system start-up, and after which the application will no longer remain resident in memory. The[...]
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Chapter 4: Programmi ng 4-15 12.1-Inch USB DynaKey Video Drivers When using 12.1 displays or any ot her displays driven off the C&T 69000 chipset, it is recommended that the video dr ivers for the 69000 be used. These drivers are available on NCR software CD D370-1111-010 0 (previously, G370-0830-0000) . Drivers and installation instructions ar[...]
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[...]
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Chapter 5: 5953 USB DynaKey Migration Overview The NCR RealPOS 5953 USB DynaKey is a replacement for its predecessor, the 5953-Wedge (PS/2) DynaKey, wi th features and advantages not present in the older product. This chapter is a discussion of those features with some explanat ion of the advantages. • Powered Universal Serial Bus (USB) for data [...]
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5-2 Chapter 5: 5953 USB DynaKey Migration Another example is the use of standard USB protocols throughout and even standard USB HID device classes where such device standards exist. The design helped develop an additional standard in th e case of the MSR. Use of such standards eases the job of systems engi neers and integrators.[...]
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Chapter 5: 5953 USB DynaKey Migration 5-3 Discussion The NCR 5953 DynaKey Operator Interface contains an LCD display and a set of keys in a physical configuration that has been found useful to retailers. The keyboards have addi tional features, some optional, that add value to the retail environm ent. The following table lists these features in a c[...]
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5-4 Chapter 5: 5953 USB DynaKey Migration Feature 5953 Wedge 5953 USB qualified scanners Ports section Power LED Yes Yes Additional ports No Three General Purpose USB ports for Scanner and/or any USB 1.1 compliant device. Smartcard Reader No Po ssible Future Option (not currently planned) Fingerprint sensor No Planned USB module replaces Keylock LC[...]
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Chapter 5: 5953 USB DynaKey Migration 5-5 Hot Plug The NCR 5953 USB DynaKey is hot-pluggable . That is, both the DVI and USB connections may be disconnected and the DynaKey replaced without removing power from the terminal. The Wedge DynaKey cannot be removed or replaced without removing power from the terminal. POS-Checkout Style Keyboard The grea[...]
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5-6 Chapter 5: 5953 USB DynaKey Migration The USB DynaKey implements a standard seven-port USB Hub internally, which provides independent connectivity to the several functional sections that comprise the DynaKey. Both USB and Wedge NCR DynaKeys include keys that accept customer-specified key caps and la bels. For example, one customer may wish to i[...]
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Chapter 5: 5953 USB DynaKey Migration 5-7 Keyboard Programmability The 5953 Wedge DynaKey includes the ability to select whether the keypad should be telephone or calculator style. This is implemented with a simple toggle that selects which layout is used. No other programming is available. The 5953 USB DynaKey includes full programmability of the [...]
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5-8 Chapter 5: 5953 USB DynaKey Migration Keylock Both Wedge and USB DynaKeys include a 4 position keylock. In the Wedge DynaKey it is an every-unit-item (EUI), whereas in the USB DynaKey, the keylock can be optional if required, as a SCER. The Wedge DynaKey implements the keylock as a PS/2 wedge device. The USB DynaKey implements the keylock as a [...]
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Chapter 5: 5953 USB DynaKey Migration 5-9 The USB DynaKey implements the MSR as a separate USB HID device, conforming to the published HID standard for MSR devices. As with the keylock, the PnP feature of US B communications makes it a simple matter for the host computer and thus the customer’s application to be aware of the presence or absence o[...]
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5-10 Chapter 5: 5953 USB DynaKey Migration Smartcard Reader The USB DynaKey has been designed to accommodate an external or internal Smartcard reader that conn ects through USB. An external USB Smartcard reader can be connected to one of the available external USB ports. There is currently no integr ated Smartcard reader available or planned, but a[...]
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Chapter 5: 5953 USB DynaKey Migration 5-11 Key Re-mapping Registry Manipulation T ool A GUI Active-X control for Windows is available (though non- supported by NCR) to simplify manipulation of the DynaKey keyboard re-mapping registry entries. Below is a screen shot of the GUI with the right mouse button clicked to show the current key assignments.[...]
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5-12 Chapter 5: 5953 USB DynaKey Migration A common need is toggling the keypad number layout between telephone and calculator style, so a special button is available for that function. The values currently stored in the Registry for NCR 5932 USB DynaKeys can be retrieved by clicking the Read Registry button. The only values stored in the registry [...]
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Chapter 5: 5953 USB DynaKey Migration 5-13 Clicking on an individual key enables the Key Number and Usage dialog box. The current assignments are shown and two new key usages may be selected from the drop down boxes. Once selected, the new value can be assigned using the OK button. In the illustration below, the top right key (Key number 3) has b e[...]
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5-14 Chapter 5: 5953 USB DynaKey Migration[...]
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Chapter 6: Hardware Service Safety Requirements Carefully follow these safety requ irements before servicing the USB DynaKey. Warning: The DynaKey LCD contains hazardous voltages and should only be serviced by qualified service personnel. Warning: Before servicing the equipment plug your safety strap into a proper grounding outlet. Failure to do so[...]
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6-2 Chapter 6: Hardware Service Problem Isolation Procedures NCR offers both on-site and mail-in service for the NCR RealPOS 5953 USB DynaKey. Before calling for service or mailing in your unit for repair, step through the problem isolation procedures below to make sure the DynaKey module is in need of repair. Also, your answers to these questions [...]
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Chapter 6: Hardware Servic e 6-3 Symptom Probable Cause Solution Speaker not working Speaker h arness not connected Connect speaker harness to DynaKey Controller Board. MSR not working MSR card not oriented properly Ensure that magnetic stripe on card is up when swiped. MSR harness loose or broken Ensure that the MSR h arness is securely fastened t[...]
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6-4 Chapter 6: Hardware Service Symptom Probable Cause Solution No display (Green LED) Internal LCD cable loose Re-seat the LCD harness at the DynaKey Controller Board and LCD ends. Internal backlight harness l oose Ensure that the backlight harness is securely fastened to the DynaKey Controller Board No display (orange LED) 7452/7453/PC: Unit in s[...]
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Chapter 6: Hardware Servic e 6-5 Servicing the DynaKey Module This section provides detailed instru ctions on to how to disassemble the DynaKey. Warning: Only properly trained personnel using proper grounding procedures should service the DynaKey. Personal injury could occur, or the DynaKey may be damaged. Disassembling the DynaKey 1. Disconnect th[...]
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6-6 Chapter 6: Hardware Service Removing the Remote Table Top Mount 2. Remove the Left and Right Housings from the mount (one screw on each side). 19907 Screw s (2) 3. Remove the screws (4) that secure the Remote Table Top Mount to the DynaKey module. 20055 Scre ws (2) Screw s (2)[...]
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Chapter 6: Hardware Servic e 6-7 Removing the Back Cover 4. Remove the Access Cover by applying pressure on the release tabs and then lifting up. 19943a . 5. Remove the (7) screws that secure the Back Cover and remove the cover. 19944a Screws (4) Screws (3)[...]
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6-8 Chapter 6: Hardware Service Removing the MSR 6. Disconnect the MSR Cable (J1) from the Controller Board. 7. Remove the screws (2) that secure the MSR assembly. 8. Push the plastic latching tab down and remove the MSR assembly. Screws (2) Tab MSR Cable 19945 9. Remove the screw that secures the MSR module. Note: When reassembling the MSR, notice[...]
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Chapter 6: Hardware Servic e 6-9 MSR Cleaning Cards Part Part Number MSR Cleaning Card, Dry 998-0052929 MSR Cleaning Card, Wet 603-9004998 Removing the Speaker Assembly 10. Disconnect the speaker cable from Controller Board. 11. Slide the speaker out of the metal fingers on the LCD Bracket. 20062 Speaker[...]
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6-10 Chapter 6: Hardware Servic e Removing the Controller Board 12. Disconnect the cables on the Controller Board. • LCD Backlight Connectors • LCD Connector • Speaker Connector • LED Board Connector • Keypad Connectors • MSR Connector • Keylock Connector MSR 20056 Keylock LC D Backlight Speaker LCD Keypad LED[...]
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Chapter 6: Hardware Servic e 6-11 13. Remove the screws in the Controller Board and in the Co nnector Bracket (6 screws). 14. Remove the board. Note: Verify all are cables free and out of the way prior to removal. 20067 Screws (4) Screws (2)[...]
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6-12 Chapter 6: Hardware Servic e Removing the LCD 15. Remove the screws (4) that secure the LCD Bracket to the Front Bezel. 20061 Screws (4) 16. Remove the LCD Bracket Assembly. Verify that all cables are free before removing the LCD bracket.[...]
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Chapter 6: Hardware Servic e 6-13 17. Remove the screws (4) that secure the LCD to the LCD Bracket. 20066 USB LCD Bracket Screws (4) LCD[...]
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6-14 Chapter 6: Hardware Servic e Removing the Keypad 18. Remove the screws (3) that secure the Keypad to the Front Bezel. 19924 Screws (3) 19. Remove the keypad.[...]
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Chapter 6: Hardware Servic e 6-15 Removing the Keylock Adapter Assembly 20. To Remove Keylock assembly, squeeze the plastic retainers and push the Keylock assembly out the front of the unit. 16990 Plastic Retainers[...]
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6-16 Chapter 6: Hardware Servic e 21. Remove the Keylock by prying the Retaining Clip off with a small screwdriver. 22. The LED Board can be removed by prying off the Tinnerman Clip. 19925 Keylock Reta ining Clip Tinnerman Clip Replacing the Keylock assembly 1. Align the tabs and snap into place. 2. Carefully route the wires through the bezel. Re-A[...]
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Chapter 6: Hardware Servic e 6-17 Controller Board Connector Identification 19936 Keypad (J2, J3) MSR (J1) Keylock (J6) Not Us ed (J4) Single Port E xternal USB (J9) LED (J5) LCD Back light (J7, J8) Speaker (J10) Not Us ed (J14) LCD (J18) DVI (J16) Dual Port External U SB (J11) Powered USB (Input) (J15)[...]
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6-18 Chapter 6: Hardware Servic e Connector Pin-Out Information DVI Connector Pin Symbol Description 1 CH2- ½ of Channel 2 differential pair 2 CH2+ ½ of Channel 2 differential pair 3 GND TMDS Data 2/R Shield Ground 4 N/c Unused 2 nd DVI Link 5 N/c Unused 2 nd DVI Link 6 DDC_CLK DVI DDC C lock 7 DDC_Data DVI DDC Data 8 n/c No connection 9 CH1- ½ [...]
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Chapter 6: Hardware Servic e 6-19 Pin Symbol Description 21 n/c Unused 2 nd DVI Link 22 GND TMDS Clock Shield Ground 23 CLOCK+ ½ of Clock differential pair 24 CLOCK- ½ of Clock differential pair 25 (C1) ENAVDDMAG Magna ENA_VDD 26 (C2) TFT_SEL2 Magna Panel ID2 27 (C3) TFT_SEL1 Magna Panel ID1 28 (C4) TFT_SEL0 Magna Panel ID0 29 (C5) GND Ground 30 [...]
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6-20 Chapter 6: Hardware Servic e USB Connectors Pin Signal Name Typical Wiring Assignment 1 VBUS Red 2 D- White 3 D+ Green 4 GND Black Shell Shield Drain Wire[...]
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Chapter 6: Hardware Servic e 6-21 Cables DVI to DVI 19725b 497-0422831 - 1.0 m (1416-C723-0010) 497-0422832 - 4.0 m (1416-C723-0040) DVI (5953) DVI (Terminal) Powered USB (12 V) to 2 x 4 Locking Connector 20059 497-0424838 - 1.0 m (1416-C757-0010) 497-0424839 - 4.0 m (1416-C757-0040) Powered USB (5953) Power ed USB (Terminal) DVI to CHAMP 20060 497[...]
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6-22 Chapter 6: Hardware Servic e DynaKey Cleaning Procedures NCR keyboards are designed for ge neral retail applications. These products are resistant to spills and dust. However, these products are not spill proof or dust proof. To maintain proper keyboard operat ion, users should prevent water, beverages, or cleaning agents from being introduced[...]
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Index —5— 5953 DynaKey Table-top mount, 3-5 5953-K023 Checkstand Mount installing, 3-11 5953-K023 Table Top Mount, 2- 4 —C— Cable Length Limitations, 2-2 Cables DVI to CHAMP, 6-21 DVI to DVI, 6-21 Powered USB, 6-21 Checkstand Mount installing, 3-11 Cleaning the Glass, 6-22 Compatibility, 1-2 Configurable Keyclick Tone, 4-8 Connecting to the[...]
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Index-2 —M— MSR Cleaning Cards, 6-9 Multi-Color Power LED, 1-3 —N— NCR Platform Software Components, 4-9 NCR USB DynaKey Control, 4- 9 NCR USB DynaKey Control Data Capture Registry, 4-12 NCR USB DynaKey Control Parameterization Registry Values, 4-11 NCRUsbKeyboardCtl , 4-12, 4-13 NCRUsbKeyboardCtl HID usages, 4-2 NCRUsbKeyC lickCtl , 4-9 ?[...]